Job description

Job responsibilities

To be aware of and act appropriately on Trust Safeguarding Children Polices and Procedures.

Under the direction of the Advanced Early Years Practitioner assist in the day to day running of the nursery in accordance with all Trust and Nursery policies and procedures.

Sustain and develop good practice within the nursery, by sharing responsibility in offering a stimulating environment for the children in your care by ensuring a contribution of ideas covering The New Early Yearly Years Foundation Stage (EYFS) ensuring that a child can develop to the appropriate age and stage of development. Through observations on your key children produce individual short and medium term development plans.

As a key worker to a designated group of children be responsible for the documentation of the childrens Learning Journeys, enabling you to provide positive feedback to parents.

Engage in all physical aspects of the childrens health, well being, care and play i.e. lifting, running, bending sitting on the floor.

Develop links with parents and encourage parental participation within the nursery. Be understanding and receptive to parents wishes. Offer encouragement and advice when appropriate.

Be aware of the confidential aspects of work, treating all confidential information relating to the children, parents, staff and professional contacts in a manner which will protect the individual.

Follow all guidelines with regards to the administration of medication as well as the daily health and safety checks made within the nursery.

Attend regular team meetings and annual staff training to maintain all annual statutory training including Safeguarding Children and Adults, Information Governance, Health and Safety, Manual Handling, Equal Opportunities, Hand Hygiene and Fire Training.

For further information about this post, please contact: Catherine Loughman, ext. 4757 / Kelly Chester, ext. 2192..

Person Specification

Qualifications and Further Training

Essential

• NVQ3 in Childcare and Education

Experience

Essential

• Previous experience working with children 3 months - 5 years.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford Hospital

London Road

Ashford, Middlesex

TW15 3AA

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

CRISIS RECOVERY WORKER Hours of work: 18 hours per week (including weekends and Bank Holidays) Salary: £26,607 - £29,378 per annum (FTE) (pro rata £12,771 - £14,101 per annum) Location: Ashford Safe Haven Shifts: 18:00 - 00:00, 3 shifts per week Could you be there for someone in crisis? This is more than just a job.. it's a chance to make a difference! About the role We have an amazing opportunity for a Mental Health Crisis Recovery Worker to join our growing team at Ashford Safe Haven. Our Safe Haven provides vital support to people experiencing mental health distress or crisis, offering a safe, welcoming and recovery-focused environment when individuals need someone to listen, understand and help them through a difficult time. We are looking for an experienced and compassionate person to provide high-quality, recovery-focused support to people with a range of mental health needs. Working as part of a dedicated team, you will provide immediate emotional support and stabilisation, assess and manage risk, co-produce safety plans and support individuals with complex needs. You will also work closely with colleagues and external partners, including the Police, Ambulance Service and GP surgeries, to promote the safety and wellbeing of the people who access our service. The role will include:

Person Specification

Qualifications

Essential

• Please see attached job description.

Experience

Essential

• Exceptional communication skills and the ability to engage compassionately with people experiencing high levels of distress.
• The ability to assess risk and make safe, effective decisions under pressure.
• Excellent emotional intelligence, self-awareness and sensitivity when supporting people in crisis.
• Experience of maintaining accurate records and using electronic systems to record information.
• The ability to work collaboratively as part of a multidisciplinary and multi-agency team.
• A recovery-focused approach and a commitment to promoting independence, choice and wellbeing.
• The ability to remain calm, professional and compassionate when working in challenging situations.
• A flexible approach to working, including evenings, weekends and Bank Holidays, as the service operates 365 days a year.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Ashford Safe Haven, Paula Carr Diabetes Centre, William Harvey Hospital, Kennington Rd, Willesborough, Ashford TN24 0LZ

Ashford

TN24 0LZ

United Kingdom

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

The service consists of a multi-disciplinary team working with older adults with a diagnosis of Dementia.

The service acts as an alternative to hospital, facilitating early discharges from the acute setting and preventing hospital admissions where ever possible and appropriate.

The team will work with a shared caseload; providing short term, intensive interventions.

We are looking for an experienced mental health nurse to be part of this excellent service, someone who is focused on making a positive difference to peoples lives.

There is an expectation that as a Lead Nurse, you will be able to make complex decisions, lead a shift, cover duty and formulate detailed assessments and person-centred care plans to assist in the prevention of hospital admissions where appropriate.

Personal development will be supported and encouraged through appraisal, regular supervision and access to training opportunities.

Person Specification

Experience

Essential

• Recent and relevant, post-qualification nursing experience as RMN

Desirable

• Community experience
• Experience working with older adults
• Experience in working with people with Dementia

Qualifications

Essential

• Mentorship/SSSA trained or willing to complete training

Desirable

• Supervision trained

Skills

Essential

• Knowledge of MHA/Capacity act/Legal frameworks
• Able to meet the travel requirements of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Derbyshire Healthcare NHS Foundation Trust

Address

Inreach and Home Treatment team

3 Endcliffe Mount, Deepdale Buisness Park, Ashford Road, Bakewell, Derbyshire

Bakewell

DE45 1GT

United Kingdom

Employer's website

http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

SURVEILLANCE1. Contribute strategically to the development and maintenance of effective systems for the surveillance of communicable disease and environmental hazards.2. Proactively use surveillance outputs to inform and influence local and national Public Health actions, policies and strategies.3. Lead, plan and design agreed initiatives to address health needs, health inequalities and health impact assessment, with a particular focus on health protection

PARTNERSHIP WORKING1. Take a lead in the proactive development and contribution to key relationships with a wide range of individuals and stakeholders and take responsibility for the maintenance of professional networks relevant to role.2. Influence, and where appropriate, lead the development and implementation of system wide priorities and programmes for public health action or improvement.3. Employ highly effective communication, negotiation and influencing skills to enable stakeholder relationships to deliver objectives with:a. External organisations and wider NHS stakeholders to ensure collaboration in the strategy in the Sectorb. Internal leaders and staff to gain input to the development of systems, processes and activities4. Deal with complex and conflicting subject matter problems or in day work load in workshops, meetings, one to one communications and other events, comprising various parts of the organisation.5. Contribute actively to the development and implementation of system wide priorities and programmes for public health action or improvement.

RESEARCH, TEACHING AND TRAINING1. Contribute to research activity to complement the health protection evidence base and where agreed, to lead research projects.2. Deliver appropriate teaching activities across a range of audiences.3. Contribute to training programmes (including supervision) for Foundation Year Doctors and Specialist Trainees in the Faculty of Public Health training scheme as appropriate, and to the training of health and care professionals and practitioners within the locality.4. Ensure appropriate clinical supervision and mentorship systems are in place for staff within scope of responsibility.5. Provide clinical/professional supervision and mentorship as appropriate.

MANAGEMENT AND LEADERSHIP1. To be a visible, positive leader and role model. Meeting and demonstrating high professional standards.2. Oversee the development and implementation of policies and protocols for a wide range of health protection issues.3. Lead and coordinate defined areas of work as agreed with the Deputy Director for Health Protection e.g. specific communicable disease and non-infectious environmental hazards, quality and training.4. Where agreed, lead the locality/patch based health protection team.5. May undertake line management responsibilities including budgetary responsibilities as agreed with the Deputy Director Health Protection or Regional Director. 6. Actively identify, lead and contribute to quality improvement and governance initiatives in line with strategic direction of the region.7. Actively assist in the development of joint plans and system wide priorities for public health action or improvement.8. Ensure compliance with all confidentiality and governance requirements at all times.9. Lead and contribute to proactive and responsive media issues.10. Proactively contribute to wider organisational development.11. Contribute to the strategic work of the locality/patch based health protection team and deputise where appropriate, using systems leadership approaches and skills.12. Contribute strategically to the development and the testing of the regions business continuity plan.

PERSONAL AND PROFESSIONAL DEVELOPMENT1. Participate in organisational and professional appraisal and revalidation as appropriate.2. Pursue a programme of Continuing Professional Development, including mandatory training, in accordance with the requirements of a recognised Professional body e.g. Faculty of Public Health, Royal College of Pathologists.3. On the occasions when a medical qualification and GMC specialist registration are required, medically qualified members may be asked to undertake specific duties such as in the development of Patient Group Direction or Medical Officer functions in the Regulations of the Public Health Act. Such occasions may be based on legislative or organisational requirements.4. Where appropriate, contribute to and support the development of individuals and the team through appraisal, personal development planning, coaching and mentoring.

OTHER DUTIES1. The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager.2. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of UKHSA Places and regions.

For full details, please see the attached Job Description & Person Specification.

ExternalOpen to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Stage 1: Application & Sift

This vacancy is using Competency.

At sift stage you will be assessed against the essential criteria listed in the job advert and the attached Job Description & Person Specification.

You will be required to complete an:

Application form (Employer/ Activity history section on the application) 1500 word Statement of Suitability

Healthjobs UK has a word limit of 1500, your statement of suitability must be no more than 1500.

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role.

You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible)

If we receive a large number of applications an initial sift will be conducted against the lead criterion of: Inclusion in the GMC Specialist Register or UK Public Health (Specialist) Register (Special Inclusion in the GMC full and specialist register with a license to practice (or be eligible for registration within six months of interview); UK Public Health Register (UKPHR) for Public Health Specialists or be eligible within 6 months.

Please note feedback will not be provided at this stage.

Stage 2: Interview (competency based)

You will be invited to a face to face interview. If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview.

Interviews will be held Thurs 8th October 2026, please note these dates are subject to change.

This vacancy is being assessed using competancy. During the interview we will assess against the below:

KnowledgeExperienceSkills and Abilities

You will be asked to prepare and present a 510 minute presentation. The subject of this will be sent to you prior to interview.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Successful candidates must pass a disclosure and barring security check.

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

NHS Medical and Dental Consultant: £115,565 - £150,569 per annum, pro rataAgenda for Change band 8d: £94,356 - £108,814 per annum, pro rata

This role is being offered as hybrid working based at our sites at either Ashford, Kent or Horsham , West Sussex. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at your contractual base.

Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf, Colindale and Porton Down. For more details, please see: Huge biosecurity centre investment to boost pandemic protection - GOV.UK.The new facilities will start becoming operational in the mid-2030s, with full completion by 2038. Staff will move in phases as facilities become available. If you're appointed to a role currently based at Canary Wharf, Colindale or Porton Down, please note that we'll continue investing in these sites for the next decade. As we get closer to the transition, we'll provide full information about relocation support available to staff.

Person Specification

Qualifications

Essential

• Inclusion in the GMC Specialist Register or UK Public Health (Specialist) Register (Special Inclusion in the GMC full and specialist register with a license to practice (or be eligible for registration within six months of interview); UK Public Health Register (UKPHR) for Public Health Specialists or be eligible within 6 months
• If included in the GMC Specialist Register in a specialty other than public health medicine, infectious diseases medicine or medical microbiology, candidates must have equivalent training and/or appropriate experience of public health medicine, infectious diseases medicine or medical microbiology practice
• Public health specialist registrar and specialist trainee applicants who are not yet on the GMC Register/UKPHR must provide verifiable signed documentary evidence that they are within 6 months of gaining entry at the date of interview; all other applicants must provide verifiable signed documentary evidence that they have applied for inclusion in the GMC/UKPHR If an applicant is non-UK trained, they will be required to show evidence of equivalence to the UK CCT
• Applicants must meet minimum CPD requirements in accordance with the requirements of the Faculty of Public Health/Royal College of Pathologists/Royal College of Physicians or other recognised body
• MFPH, or MRCPath, or MRCP MFPH by examination or evidence of equivalent qualification; FRC Path or evidence of equivalent qualification; MRCP or evidence of equivalent qualification

Knowledge and experience

Essential

• Minimum 6 months experience in Health Protection practice
• Practical experience in leading and facilitating change
• Experience of communicable disease control in a wide variety of settings including out of hours on call
• Experience of working with other agencies
• Experience of emergency planning
• Understanding of key agencies involved in health protection
• Knowledge of methods of developing clinical quality assurance, audit, quality improvement and evidence based clinical and/or public health practice
• Understanding of social and political environment
• Understanding of laboratory microbiology services
• Understanding of clinical infectious diseases services
• Understanding of clinical toxicology services
• Understanding of the principles of radiological protection

Desirable

• Experience of budget management and financial processes
• Experience and demonstrable competency in dealing with environmental hazards / chemical incidents
• Ability to undertake prophylaxis, diagnosis and treatment of infectious diseases of public health importance
• Peer reviewed scientific publications, presentation of papers at conferences, seminars, etc

Skills and capabilities

Essential

• Strategic thinker with proven leadership skills, including management of change
• Able to prioritise work, and work well against a background of change and uncertainty
• Adaptable to situations, can communicate with people of all capabilities and attitudes
• Project management
• Understanding of epidemiology and statistics, public health practice, health promotion, health economics and health care evaluation
• Excellent oral and written communication skills (including dealing with the public and the media)
• Effective interpersonal, motivational and influencing skills
• Ability to respond appropriately in unplanned and unforeseen circumstances
• Sensible negotiator with practical expectation of what can be achieved
• Substantially numerate, with highly developed analytical skills using qualitative and quantitative data
• Computer literate
• Ability to design, develop, interpret and implement policies
• Ability to concentrate for long periods (e.g. analyses, media presentations)
• Resource management skills

Desirable

• People management and training
• Training and mentoring
• Have an awareness of and be working towards the key core competencies set out in Civil Service Competency Framework 2010-2017 and KSF for those on AfC terms and conditions

Behaviours and Attitudes

Essential

• Strong commitment to public health principles
• Commitment to team-working and respect and consideration for the skills of others
• Self-motivated, pro-active, and innovative
• High standards of professional probity

Equality and diversity

Essential

• An understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, and in relation to management systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

UK Health Security Agency

Address

Ashford, Kent or Horsham, West Sussex

Ashford

TN23 1PP

United Kingdom

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)

Job description

Job responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team viakentchft.recruitment@nhs.net, quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community differencehere.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications

Essential

• MBBS or equivalent medical qualification;
• Full GMC Registration with Licence to Practise;
• Entry on GMC Specialist Register in Paediatrics or Community Child Health;
• MRCPCH or equivalent;
• Evidence of continuing professional development

Experience

Essential

• QI and governance experience
• Significant senior leadership experience within Community Paediatrics
• Experience of leading multidisciplinary teams and service transformation
• Demonstratable clinical management of ND, child protection/ LAC and working with children with mental health/ emotional wellbeing difficulties
• Operational and strategic management

Desirable

• Experience in other areas relevant to child health e.g. general practice, child mental health, obstetrics, public health

Knowledge

Essential

• NHS England strategic direction and 10 Year Health Plan priorities (NHS England)
• Integrated Care Systems and neighbourhood health models
• Population health and health inequalities
• SEND reforms and safeguarding frameworks
• Digital transformation within healthcare

Skills

Essential

• Excellent clinical skills and credibility within specialty area
• Able to role model professional attributes
• Financial and operational awareness
• Ability to lead complex change programmes
• Proficient in IT with excellent communication skills

Personal attributes

Essential

• Demonstrates CARE values, child and family centred working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kent Community Health NHS Foundation Trust

Address

Trinity

Ashford

TN25 4AZ

United Kingdom

Employer's website

https://www.kentcht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net, quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications, training and experience

Essential

• You will have a Level 6 Degree or equivalent qualification, or equivalent knowledge acquired through experience plus a diploma in nursing
• You'll need to have experience of managing complex caseloads and supporting/ mentoring others.
• You will be a registered health care professional with the Nursing and Midwifery Council.

Knowldege and skills

Essential

• You'll need have sound communication skills in order to understand and communicate both verbally and in writing.
• Having an awareness of developments within the NHS would be an advantage as well as an understanding of National Service Frameworks and NICE guidance.
• You will understand where to signpost clients and families to alternative services to support behaviour change and improve health.
• You will have knowledge of up to date clinical practice by using up- to- date skills and adhering to evidence-based procedures and clinical effectiveness

Personal Attributes

Essential

• A full, valid UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) and the ability to travel independently are essential for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kent Community Health NHS Foundation Trust

Address

Trinity House

Ashford

TN25 4AZ

United Kingdom

Employer's website

https://www.kentcht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Provide clinical sessions and be responsible for the routine operation of clinical sessions and support the financial management of the Audiology Service at RSFT, working as the designated lead audiologist when at an outreach clinic.

2. Work according to the policies, protocols and procedures of the Audiology service and will apply for advice and guidance from the Clinical lead for Paediatric Services and the Head of Audiology services as necessary.

3. Be responsible for the supervision and training of students and junior staff and participate in the development of audiology staff and service development.

4. Work as part of a team with younger children and school age children. Perform, interpret and report on a comprehensive range of tests that assess disorders of hearing system.

5. Support the development and maintenance of a family-friendly and user-friendly paediatric service.

6. Undertake a comprehensive range of technical activities associated with the fitting and fine tuning of hearing aids. Update knowledge and awareness of recent developments in hearing aid technology on a regular basis; and have the skill to apply this information to the use and application of appropriate hearing aids.

7. Be responsible for the careful and accurate recording of patient sessions and clinical observations on Audit base and other patient information systems. Be involved in archiving paper based data onto computer systems and writing in patient notes in compliance with Trust policies.

8. Have the judgemental skills needed in performing and choosing the tests required in supporting ENT clinics, complex and special needs clinics based on the patient history.

9. Undertake advanced audiological techniques to assist consultant staff with the diagnosis and treatment of paediatric patients.10. Use clinical and non-clinical resources efficiently and effectively. Be responsible for the care, use and daily calibration of equipment, reporting on any faults and acting on faults reported by junior staff so that repair and maintenance of equipment can be maintained at a high standard.

11. Be required to communicate complex information to patients and families with skill and sensitivity. Be able to explain audiological test results (including complex technical information), and reassure parents and families. The post holder should be able adapt their communication style to ensure that the patient/family are able to understand them; and be prepared to break bad news to families who have considerable hearing difficulties and use alternative modes of communication.

12. Be required to offer counselling and support in emotive and sensitive situations; sympathetically handling the expectations, questions, frustrations and distress of patients and of parents of hearing impaired babies and children.

13. Liaise with the Sensory Support Teachers and other support services within Surrey and Hampshire.

14. Be able to deal with aggressive or confrontational patients/parents by calming the situation.

15. Provide specialist advice counselling and support to patients, parents and children to help minimise disability due to hearing loss, tinnitus and balance problems. Be able to advise reluctant hearing aid users of the potential benefits of using amplification.

16. Advise on assistive listening devices and other services for those with hearing, balance and tinnitus problems referring to other agencies, specialised staff and volunteers as appropriate.

17. Work closely with clinicians and other professionals to provide specialist advice on technical issues and audiological support.

18. Implement good working practices in compliance with the Trusts Human Resources policies.

19. Take responsibility for handling complaints and any concerns arising from patients in outreach clinics or RSCH in collaboration with the Clinical Lead for Paediatric services and Head of Audiology Services.

20. Have computer keyboard skills and the knowledge to be able to use the departmental IT systems including the patient management system.

21. Participate in research and development as may be necessary, and in audit and monitoring performance in order to assure the quality of services and strive for continued improvement in service delivery.

22. Implement new procedures and make recommendations proposing changes to working practice in own area of work in liaison with the senior team with the aim of improving the patients experience and the service.

23. Update their own professional knowledge, keeping abreast of new technologies and audiological techniques and be responsible for ensuring Continued Professional Development as required for professional registration.

24. Be responsible for planning own time management and that of junior staff to ensure effective use of clinical time.

25. Be responsible for undertaking monthly activity reports in the outreach clinics to monitor clinical activity and enable financial management.

26. Maintain good and effective communication with all staff and the general public through the management framework of the department.

27. Comply at all times with the RSCH and outreach hospitals Health and Safety policies in particular following agreed safe working procedures and reporting incidents using the Trusts Incident Reporting system.

28. Co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation or religion.

29. Maintain and participate in clinical governance of the Audiology Services.

30. Respect confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

31. Actively support and assist colleagues across the Trust to achieve their personal and RSFT objectives and the post holder will receive similar support.

32. Take responsibility for the operational management of the Audiology service in an outreach Hospital.

33. The post holder will be responsible for managing and supervising junior staff working in the outreach hospital.

Person Specification

Qualifications

Essential

• A BSc or PTP in Audiology or equivalent level of experience of working at a senior level in specialist area.
• A certificate of Audiological Competence or equivalent HTS Modules
• Member of British Academy of Audiologists
• Be a member of an appropriate professional body (AHCS - Healthcare Scientist or HCPC - Clinical Scientist)

Knowledge and Experience

Essential

• Have advanced current theoretical and practical knowledge of clinical Audiology and hearing aid technology
• Have experience of working as an independent practitioner for a range of Audiological diagnostic assessments and rehabilitative techniques and outcomes including paediatrics and adults. oDiagnostic Audiometry oTympanometry oSpeech Audiometry oReal Ear Measurement oImpression Taking oEarmould modifications oFitting & Rehabilitation
• CPD - Evidence of post qualifying and continuing professional development
• Have extensive experience in paediatric audiology

Desirable

• Possess a thorough and current knowledge of NHS policy, the present general management agenda for change, and the generic and specific operational working of the organisation
• Must have an understanding of the background to and aims of current healthcare policy/national guidance/CQC/ and appreciate the implications of this on engagement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey

Egerton Road

Guildford

GU2 7XX

United Kingdom

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will lead and manage the Breast Nursing Team on a daily basis, ensuring that the team provide an excellent service to the Trust through evidence based practice, education, policy and guideline development. Develop and embed supported self-management initiatives, personalised care interventions and holistic patient support models. Provide highly specialised clinical expertise and professional leadership to multidisciplinary teams across acute, community and primary care settings. Be responsible for the operational management, service development and quality improvement of the pathways within remit. Contribute to workforce planning, education, governance, audit, research and service transformation. Work autonomously within professional and organisational frameworks, exercising advanced clinical judgement and leadership. Develop and manage nurse led clinics to streamline the breast cancer services to improve patient experience and develop effective pathways Maintain a high profile in clinical practice, promoting clinical excellence, initiating learning opportunities and promoting effective learning environments in all ward areas and clinic areas

Clinical Responsibilities

Undertakes the role of key worker for Breast cancer patients and cover for the key worker for the MDT as per MDT operational policy.

Attend MDT meetings on a regular basis complying with the standards as outlined in the Cancer Measures

Actively supports patients and their families, through communicating difficult and complex information using appropriate and individualised methods to ensure effective understanding, empowering them to make an informed decision about their care options.

To be responsible for supporting and counselling patients and their families, showing empathy when dealing with bad news and explaining treatment options.

Proactively supports patients and carers in coming to terms with their illness/condition, providing on-going support.

To provide information in a way that is suitable for the patients their careers and families, including the manner in which the information is disseminated, complexity and language used and the timing of its giving.

Provides empathy and reassurance through the quality of life issues that are associated with living with their disease and the effects of cancer treatments.

With support acts as an expert practitioner within the multi-disciplinary team, providing specialist nursing knowledge, co-ordinating specialised patient care and effectively communicating any changes in condition/treatment.

Ensures information is conveyed to the patient in a timely and understandable manner, using different communication methods to clarify understanding. Supports the surgical, Oncology Consultants and medical team in providing patients with diagnosis, treatment options and delivering bad news.

Support the Oncologists in the assessment and monitoring of patients receiving systemic anti-cancer treatments and supportive therapies

Provides specialist advice and care with support and has the ability to work as an autonomous practitioner.

The CNS will be responsible for ordering, assessing and interpreting diagnostic investigations within Trust policy and agreed pathways, using their knowledge and skills to interpret results and implement care accordingly. Recognises own limitations and refers on to other specialised agencies when appropriate. Explains test results and consequences to patients, carers and staff and ensures their understanding by careful and sensitive questioning.

By observation and sensitive questioning assesses patient compliance with agreed management plans, identifying any concerns or adjustments required.

Effectively communicates between clinical areas and patients regarding appointments, admissions, discharges and subsequent follow-up ensuring administration procedures are up to date.

Develop policies applicable to the role or patient group being managed

Responsible for facilitating the provision of patient centred care, utilising other members of the Health Care Team both locally and within the Network boundary, providing them with relevant information.

With support, makes clinical judgements and provides the patient with direct written/ verbal referral to supportive and Palliative Care Services including specialist psychological services.

Liaise with Acute and Community staff as well as the Cancer Centre consultants and nursing teams, clinical nurse specialists and other professionals.

Makes appropriate referrals on to other Health Care professionals when required in accordance with the patients wishes

To work closely with the Clinical Director, Oncology Consultants and Cancer MDTs and medical teams in delivering a high quality, safe and compliant service to this population.

Knowledge, Education and Training

Demonstrates advanced knowledge and innovative practice in relevant specialist area. Act as a role model demonstrating high standards of holistic care and provide clinical leadership

Utilises specialist knowledge and expertise to assess, plan, and implement care interventions for the patient, encouraging the patient and family to be involved in decision-making.

Uses up to date evidence based expertise to recommend adjustments/amendments to treatments plans, in consultation with patients and members of the multi-professional team.

Maintains up to date knowledge in the specialised field, using information to affect change in practice, disseminate new information effectively and actively support the implementation of any change in practice. Responsible for interpreting new knowledge, to ensure practice is up to date and in line with current recommendations.

Provides specialist advice to patients and their families on current treatments, keeping them informed of new developments appropriate to their condition.

The nurse will take responsibility for their own continuing educational needs ensuring these also reflect the needs of the service. They will have obtained the theoretical and practical knowledge to a level that allows the job responsibilities to be delivered to a high standard.

To develop the skill set and training programmes in line with national guidance and the needs of the service.

Lead and participates in the teaching and formulation of education programs

To work with new and existing staff by developing staffs clinical skills and competency.

Person Specification

Qualifications

Essential

• Register Nurse with a Degree and current NMC registration
• Post registration qualification in Oncology or Breast cancer care
• Educated to master's level in relevant area or evidence of working at that level.
• Advanced Communications Skills training
• Psychology Level 2 training
• Non-medical prescriber or willing to complete
• Evidence of recent professional updating and SACT competency

Desirable

• Mentor Prep/Teaching and Assessing qualification
• Leadership/Management qualification or willingness to complete

Knowledge and Experience

Essential

• Evidence of significant experience of working at a senior clinical level with breast cancer patients.
• Evidence of post qualifying and continuing professional development
• Recent experience of leading, implementing and evaluating change
• Service Improvement experience
• Evidence of working as a senior clinical leader
• Knowledge of clinical governance issues such as complaints handling, clinical risk management

Desirable

• Audit experience
• Project management experience or qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey

Egerton Road

Guildford

GU2 7XX

United Kingdom

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net, quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications

Essential

• Level 4 qualification (e.g. certificate of higher education, higher national certificate, NVQ level 4) or equivalent demonstrable experience

Desirable

• NVQ Level 3 Team Leader or Supervisor or other leadership/management qualification

Experience

Essential

• Practical application of HR practices, policies and procedures
• Experience of handling confidential and sensitive information
• Leading teams in busy and pressurised environments

Desirable

• NHS administrative experience
• Basic experience of a financial system i.e. Agresso
• Experience of working with members of the public

Knowledge

Essential

• Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
• Design and development of standard and bespoke data reports
• In depth knowledge of the service, site and users

Desirable

• Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes

Skills & abilities

Essential

• Excellent written and verbal communication skills
• Excellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
• Excellent attention to detail, accuracy and organisational skills

Desirable

• Ability to record accurate minutes of meetings and present to a high standard
• Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent Community Health NHS Foundation Trust

Address

Willows Family Hub

Ashford

TN25 4AZ

United Kingdom

Employer's website

https://www.kentcht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net, quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications

Essential

• BTEC/NVQ Level 3 in pharmaceutical science
• Registration with the General Pharmaceutical Council

Experience

Essential

• Further training or experience in project management, financial management or supporting change management processes
• Experience in communications and working with stakeholders
• Experience and understanding of evaluating and measuring the performance of health services and working within a clinical governance framework

Attributes

Essential

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
• Commitment to continuing professional development
• A full, valid UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) and the ability to travel independently are essential for this role. Should you require workplace adjustments under the Equality Act 2010, we are committed to supporting you to meet the mobility requirements of the role wherever possible.

Competencies

Essential

• Understanding of and commitment to equality of opportunity and good working relationships
• Evidence of success in efficient and effective project and programme management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kent Community Health NHS Foundation Trust

Address

Trinity House

110-120 Upper Pemberton

Kennington Ashford

TN25 4AZ

United Kingdom

Employer's website

https://www.kentcht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• The post-holder will be required to be a non-resident on-call in rotation with the other SpRs. Office accommodation and secretarial support is provided.
• The Middle Grades in the department are expected to arrange and cover each others duties and on- call commitments during periods of absence.
• The post-holder undertakes, exceptionally, to perform additional duties in occasional emergencies and unforeseen circumstances.
• The main duties and responsibilities of the appointee will be:

1. 1. To work with the orthopaedic surgeons across both Ashford and St. Peters Hospitals to provide an efficient and effective orthopaedic service.
   2. To provide inpatients, day case and outpatients care for the patients requiring elective emergency orthopaedic surgery, in accordance with the Trust contractual obligations.
   3. To adopt a continuing responsibility for the care of patients in his/her charge and in partnership with other colleagues working in the speciality for the proper function of the department to which he/she is appointed.
   4. To ensure that clinical audit was an ongoing programme and that agreed actions required as indicated from audit were implemented.

Person Specification

Other

Essential

• Must be able to demonstrate that you are honest, reliable, and trustworthy
• Treat people who use the services, and colleagues, with respect.

Skills

Essential

• Must be able to demonstrate that you have knowledge of your professional code of conduct and guidance issued by your professional body and that you adhere to these.

Qualifications

Essential

• GMC Registration
• MRCS
• ATLS

Desirable

• FRCS (Orth) or equivalent

Experience

Essential

• Previous experience in Middle Grade Orthopaedics.
• Significant clinical experience, including orthopaedic Surgery and Outpatients.
• Evidence of continuing medical education.

Desirable

• Experience in all aspects of Orthopaedics and Trauma

Attitude, Behaviour and Values

Essential

• Always puts patients first, Customer service focus, Willing and able to take personal responsibility, Demonstrates passion for excellence, Seeks out and takes opportunities for improving the service offered, Takes pride in their work and their team, Flexible in their attitudes and behaviours to support team working and delivery of objectives, Respects, values and cares for others, Supports learning and development of self and others, Supports and promotes equality and diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford and St Peters NHS Foundation Trust

Guildford Road

Lyne, Chertsey

KT16 0PZ

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the advert and attached job description for full details of the role, job plan and person specification.

Person Specification

Qualifications

Essential

• Full registration and a license to practice with the GMC
• Entry on the GMC Specialist Register for General Internal Medicine (GIM) via CCT (CCT date must be within 6 months of the interview date) or Portfolio Pathway (previously CESR) within 6 months of submission.
• MBBS or equivalent
• Educational Supervisor qualification

Desirable

• Postgraduate degree e.g. MSc MD PhD
• Out of programme management experience (e.g. Deanery secondment)
• Teaching/Education qualification
• Appraiser qualification
• Qualification in leadership and/ or clinical management.

Experience

Essential

• Extensive experience of general medicine
• Wide experience of General Internal Medicine including multidisciplinary working
• Undergraduate and postgraduate teaching experience
• Specialist interest in Same Day Emergency Care, Enhanced Level Care, Cardiology, Renal medicine, Care of the Elderly, Acute Medicine, Respiratory Medicine or relevant

Desirable

• Significant evidence of experience in clinical leadership
• Research experience & delivery of clinical trials

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey Hospital

Egerton Road

Guildford

GU2 7XX

United Kingdom

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Package Description:

The role

Behind every successful patient journey is a contact centre operation that runs safely, efficiently and delivers the right support at the right time.

At IC24, we're looking for an Operations Manager to lead operational delivery across our urgent care services, including NHS 111, Contact Centres and associated service delivery functions.

This is a senior leadership role where you'll work closely with Team Managers, clinical leaders and quality teams to ensure our services consistently deliver excellent patient outcomes, exceed performance expectations and provide a great colleague experience.

You'll lead operational performance across multiple teams and services, driving continuous improvement, developing future leaders and ensuring our patients receive safe, responsive and high-quality care.

Most importantly, you'll understand that empowered colleagues and effective leadership create better outcomes for patients and communities.

You'll provide visible leadership to Team Managers and operational colleagues, creating a positive culture focused on accountability, engagement and service excellence.

You'll monitor operational performance, productivity and service levels, using data and insight to ensure contractual, quality and patient care standards are achieved.

You'll identify opportunities to improve processes, patient experience and operational efficiency, leading quality improvement initiatives across the service.

You'll coach and develop Team Managers, helping them build capability, confidence and leadership skills to support high-performing teams.

You'll oversee workforce planning, rota management and resource allocation, ensuring services remain safe, effective and sustainable.

You'll work collaboratively with clinical, quality and service delivery teams while representing IC24 in partnership meetings across the wider healthcare system.

You'll work closely with Clinical and Quality teams to ensure services meet contractual, regulatory and organisational standards.

You'll support the implementation of new pathways, service developments and operational improvements that enhance urgent care delivery.

Our Integrated Urgent Care services operate 24 hours a day, 365 days a year, supporting patients when they need urgent healthcare advice and access to clinical services.

As an Operations Manager, you'll provide leadership across a fast-paced, high-volume operational environment where performance, quality, patient safety and colleague wellbeing are equally important.

You'll work across multiple service areas and locations, maintaining a visible leadership presence and supporting organisational priorities both operationally and strategically.

You'll be someone who:

Has experience leading operational teams in a contact centre or other fast-paced service environment

Has experience managing multiple teams, functions or locations

Is confident using performance data and KPIs to drive improvement

Has a track record of delivering operational performance and quality outcomes

Can successfully lead and support change initiatives

Builds strong relationships with colleagues, stakeholders and partners

Is an excellent communicator who can influence at all levels

Leads with integrity, resilience and a people-first approach

Most importantly, you'll be passionate about delivering excellent services through empowered, engaged and high-performing teams.

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

Every day, our people help patients access the care they need, when they need it most.

Travel between IC24 sites may be required.

Hybrid working opportunities may be available depending on service requirements.

Salary of £45,000 per annum

6.6 weeks of annual leave

Access to the NHS Pension Scheme

Learning and development opportunities to support your career journey

Employee Assistance Programme including free 24/7 counselling support

Access to health and wellbeing initiatives

Blue Light Card discounts

Colleague recognition and reward schemes

The opportunity to make a real impact within a growing Social Enterprise

Interviews will be held W/C 14th September 2026.

We celebrate brave ideas and brave people. careers.ic24.org.uk

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, a satisfactory enhanced DBS check and satisfactory references.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.

Person Specification

Qualifications

Essential

• Experience leading operational teams in a contact centre or other fast-paced service environment. Experience managing multiple teams, functions, or locations. Confidence in using performance data and KPIs to drive improvement. Track record of delivering operational performance and quality outcomes. Ability to successfully lead and support change initiatives. Strong relationship-building skills with colleagues, stakeholders, and partners. Excellent communication and influence skills at all levels. Leadership with integrity, resilience, and a people-first approach.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Kent with a requirement to travel to other sites

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Utilise effective communication with patients, carers, relatives and relevant others. Assist Audiologists with specialised and complex tests (adult and paediatric population). Assist with vestibular procedures. Provide the following services (adult population):o Otoscopyo Basic history takingo Basic Pure tone audiometryo Screening tympanometryo Use of standardised questionnaireso Impression taking and selection of ear mouldso Ear mould modificationo Comprehensive Hearing aid repair service including drop-off, postal and direct patient contacto Perform basic functionality tests on hearing aidso Follow up counsellingo Advise on environmental aids

Identify equipment faults and act to resolve these difficulties. Check, organise and send off hearing aids for refurbishment. Undertake telephone reviews. Have a good knowledge of the audiology procedures and range of services provided so that patients questions can be satisfactorily answered via direct patient contact or telephone/email communication. Refer clinical decisions outside own experience to an Audiologist. Maintain electronic patient records using specialist audiological programs. Responsible for auditing and updating cleaning schedules and general tidiness of the clinic rooms. Have a good understanding of the needs of the Audiology patients so that clear communication is possible in a friendly and helpful manner at all times Assist patients with mobility problems, including moving wheelchairs on a regular basis. Awareness of health and safety with frequent exposure to body fluids, e.g. wax, aural discharge, and the safe handling of contaminated items, e.g. ear moulds from infected ears. Report promptly any concerns to the Audiology Team Lead, Deputy Head or Head of Audiology. Have a can-do, positive attitude to delivery of a caring service provision. Undertake any such duties as deemed appropriate by the Head of Department.

Administration

Create patient appointments for RSCH clinics at Guildford and external sites on the patient management systems. Scan referral letters onto the patient management system. Manage and take responsibility for patients as they arrive for their appointments and sign them in on the appropriate systems. Assist in clerical and reception duties as required. Prepare clinics for and at outreach sites: patient records, equipment and stock. Maintain stock levels in Audiology rooms at RSCH Guildford and external sites. Responsible for Omnicell cabinet bin levels and liaise with procurement and Lead Audiologists. Check and organise distribution and transport of monthly stock to FPH sites. Assist in monitoring overall stock levels. Assist with monthly stock stats. Send ear mould impressions to manufacturers and receipt them on return. Take meeting notes when required. Ensure requested batteries and tubing are sent out to the patients. Complete Audiology outcomes on the patient management system. Order and receipt stock ordered in the Audiology department. Responsible for organising paperwork left at the departmental printer. Visit outreach sites as required. Undertake any such duties as deemed appropriate by the Head of Department.

Training and Development

Assist with the delivery of internal training programmes with support of the Team Lead. Update skills and clinical knowledge as appropriate for the role. Participate in audits, surveys and research. Participate in staff meetings and propose changes to working practices in own area. Undertake any such duties as deemed appropriate by the Head of Department.

Person Specification

Qualifications

Essential

• Good standard of education (a minimum of NVQ level 3 or equivalent).
• Completion of ATO course or equivalent including: otoscopy, impression taking and pure tone audiometry

Knowledge and Experience

Essential

• Experience in routine audiological procedures and hearing aid repairs.
• Good knowledge of BSA guidelines on Otoscopy, Impression taking and Pure Tone Audiometry
• Experience of working with the public
• Knowledge and experience of patient management systems.
• Good IT literacy
• Deaf awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey

Egerton Road

Guildford

GU2 7XX

United Kingdom

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Successful candidates need to hold a BSc/MSc in Physiotherapy and be HCPC registered.

Candidates will have a proven history of providing patient-centred care within physiotherapy service. It is important for candidates to be able to communicate effectively with all disciplines involved in a patients care both those from within the organisation and those outside to ensure effective multidisciplinary working, while maintaining accurate patient records in line with the Chartered Society of Physiotherapy standards and Trust and service standards and policies.

To ensure timely and effective communication with the clinical/therapy leads and senior staff on all professional matters.

There is a need to attend staff meetings and actively participate ensuring understanding of information imparted. Additionally, to engage within the departmental objectives to progress the physiotherapy service. To work under the supervision of a clinical specialist physiotherapists to apply clinical skills in assessment, treatment and evaluation in line with the iMSK pathways.

Person Specification

Experience

Essential

• MSK Experience
• MSK knowledge

Desirable

• Managing students

MSK knowledge

Essential

• applied knowledge

Desirable

• evidence based knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Woking Community Hospital

Heathside Rd

Woking

GU22 7HS

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful applicant will have GCSEs in Maths and English Grade C or equivalent.

It is important to have the ability to communicate clearly as well as follow instructions and there is a need to be physically fit to undertake manual handling tasks.

The Pharmacy core opening hours are Monday to Friday, 09:00 to 17:30. To enable the department to provide the best service to our users the successful candidate will need to be able to work 37.5 hours a week, between 08:30 and 18:30 Monday to Friday. There is also a requirement to participate in the department weekend and bank holiday rota.

Person Specification

Skills

Essential

• Good command of written and oral English
• Computer/IT literate

Qualifications

Essential

• Achieved grade A to C in GCSE or equivalent

Experience

Essential

• Customer service

Desirable

• Previous pharmacy experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Cross Site

Chertsey/Ashford

KT16 0PZ

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)