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Barbourne Health Centre

Full Time Medical Receptionist

Barbourne Health Centre

North East England

GBP 0 - 12 per year

Admin and Clerical

Job summary We are looking for a friendly, patient focused and efficient person to join our Reception Team for 37.

1 day(s) ago

Barbourne Health Centre

Full Time Medical Receptionist

Barbourne Health Centre

North East England

GBP 0 - 12 per year

Admin and Clerical

Job summary We are looking for a friendly, patient focused and efficient person to join our Reception Team for 37.

1 day(s) ago

Barbourne Health Centre

Full Time Medical Receptionist

Barbourne Health Centre View all jobs

North East England

Permanent

Admin and Clerical

GBP 0 - 12 per year

Posted 1 day(s) ago

Reference: 2413298

Job summary

We are looking for a friendly, patient focused and efficient person to join our Reception Team for 37.5hrs a week based on an am/pm 2 week shift rota Monday to Friday.

The role will including receiving, assisting and directing patient enquiries in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Comfortable working area with air con! And a friendly reception team.

Main duties of the job

The candidate should be well-organised, have an excellent telephone manner, ability to cope under pressure, good communication skills and computer literate.

It is essential that the candidate have a caring approach, is patient and a good listener.

A team player and motivated.

About us

We are a well organised friendly, adaptable GMS Practice. We operate from a new purpose built surgery on the outskirts of Worcester. We have just over 11,300 patients. We have a strong GP, ANP, PA and nurse team who are supported by Management, Administration and Reception.

We are a part of the Worcester City Primary Care Network and have strong links with associated teams within this organisation.

We encourage staff participation in regular meetings with protected learning times and continuing role development.

Details

Date posted

08 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A3303-26-0003

Job locations

44 Droitwich Road

Worcester

WR3 7LH

United Kingdom

Job description

Job responsibilities

Job responsibilities:

To work 37.5hrs a week on following shift rota:

Monday, Tuesday, Wednesday, Thursday and Friday

Week 1 - 08.00am to 4.00pm

Week 2 - 10.30am to 6.30pm

Administration

To have a thorough knowledge of all practice procedures.
To work in accordance of written protocols
Patient navigation/Signposting to various services and PCN Hub
Scanning as required

Reception

Receiving patients consulting with members of practice team
Navigation of patients to correct services and triage appointments
Be able to cover all reception positions as necessary

Appointments

Process appointment requests for today future appointments from patients by telephone and in person.
Deal with visits requests

Computer

Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records.

Telephone

Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

Maintain a Clear desk policy and adhere to practice policies
Ensure building security have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Job description

Job responsibilities

Job responsibilities:

To work 37.5hrs a week on following shift rota:

Monday, Tuesday, Wednesday, Thursday and Friday

Week 1 - 08.00am to 4.00pm

Week 2 - 10.30am to 6.30pm

Administration

To have a thorough knowledge of all practice procedures.
To work in accordance of written protocols
Patient navigation/Signposting to various services and PCN Hub
Scanning as required

Reception

Receiving patients consulting with members of practice team
Navigation of patients to correct services and triage appointments
Be able to cover all reception positions as necessary

Appointments

Process appointment requests for today future appointments from patients by telephone and in person.
Deal with visits requests

Computer

Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records.

Telephone

Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

Maintain a Clear desk policy and adhere to practice policies
Ensure building security have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Person Specification

Qualifications

Essential

Good level of education
GCSE grade A to C in English and Maths
Reception skills

Desirable

Worked in General Practice

Experience

Essential

Customer service experience (Telephone and front line)
Excellent customer service skills
empathy when dealing with vulnerable groups
Being able to communicate efficiently
Able to prioritise workload
Work within a team within a demanding and busy environment

Desirable

Medical Terminology
Experience of Emis Web
Experience of patient triage and navigation to services
Experience of working in a GP practice

Person Specification

Qualifications

Essential

Good level of education
GCSE grade A to C in English and Maths
Reception skills

Desirable

Worked in General Practice

Experience

Essential

Customer service experience (Telephone and front line)
Excellent customer service skills
empathy when dealing with vulnerable groups
Being able to communicate efficiently
Able to prioritise workload
Work within a team within a demanding and busy environment

Desirable

Medical Terminology
Experience of Emis Web
Experience of patient triage and navigation to services
Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.