Job description

Job responsibilities

To be responsible for your own continuing self-development, undertaking training as appropriate.

To undertake other duties appropriate to the grading of the post as required.

Must be able to work flexible hours

Full job description available in supporting documents

Person Specification

Experience

Essential

• Experience of working with the general public
• Good Keyboard skills
• Experience of working in a busy environment
• Understanding of different patients and carer groups and needs
• Awareness of the importance of safeguarding and procedures
• Be aware of confidentiality and data protection when handling sensitive information
• Experience of high-volume telephone calls and managing workload
• Developing productive and effective relationships with all members of the healthcare team

Desirable

• Experience of working in receptionist role within a General Practice environment
• Patient/customer service-related training/ previous role
• Up-to date knowledge of services and health resources in the local area
• Knowledge of the Data Protection Act and how this is applied in practice

Skills

Essential

• Effective communication and interpersonal skills (Tasks and Oral)
• Good level of computer literacy
• Clear, polite telephone manner
• Strong Customer service skills
• Ability to deal with sensitive issues often within hostile or emotional situations
• Time Management and the ability to work to deadlines
• Ability to use own initiative and work under minimum supervision
• Confidence and ability to follow practice protocol in an emergency situation
• Able to work well as part of a team
• Flexible approach to work
• Evidence of problem solving and improving processes
• Sensitive to the needs of service users, their families, and carers
• Recognise own development needs and identify how these may be met
• Confidence in ability to understand practice policy and protocols

Desirable

• Demonstrable experience of using SystmOne; ability to maintain the appointments system and make changes when appropriate.

Qualifications

Essential

• Good standard of general education or experience in similar role will be considered

Desirable

• NVQII in Customer Care

The Groups Values

Essential

• The candidate must demonstrate an understanding of our values.

Employer details

Employer name

Beacon Medical Group

Address

Glenside Medical Centre

Plymouth

PL7 4DR

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Help collate referrals, make initial contact, and triage participants to the correct service, complete triage calls for all services within Wellbeing Hub.
• Work closely with GPs and primary care professionals to identify and manage a caseload.
• Demonstrate flexibility/adaptability in a dynamic, evolving service.
• Develop trusting relationships with participants; take a holistic, person-centred approach.
• Support development of Personalised Care and Support Plans, liaising with practice teams, patients/carers, and the Neighbourhood Team.
• Proactively outreach to participants on a regular, agreed basis.
• Use knowledge of local services for signposting/referrals.
• Support PCN targets for numbers seen by a Social Prescribing Link Worker and Health and Wellbeing Coaches
• Scope and map local services (welfare, employment, healthy lifestyle, social, support); maintain databases of services/activities.
• Engage other services to raise awareness of The Wellbeing Hub.
• Manage effective use of resources/services for consistent quality and quantity of care.
• Adopt multi-disciplinary, multi-agency approach.
• Know when to refer to other health professionals/agencies.
• Accurately maintain participant records.
• Manage waiting lists (if applicable).
• Understand barriers to accessing community support and use insight to shape support.
• Promote the service within the PCN (to users and clinicians); build positive working relationships.
• Reflect on and evaluate the service for continual improvement.
• Communicate effectively with colleagues, patients, and carers.
• Coordinate/navigate care for people and carers across health and care services, working closely with link workers, health and wellbeing coaches, and other primary care roles.
• High level of written/verbal communication skills.
• Highly motivated, proactive, strong organisational/time management skills, "can do" attitude.
• Support with smooth running, organisation, and facilitation of The Pain Cafe.
• Hold regular triage meetings with the Mental Health social prescribing team
• Ability to travel across the local area when required.

Please note: As this is a new and evolving role, this is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties that fall within the grade of the job, in discussion with their line manager.

The content of this job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.

Key Working Relationships

• Local Neighbourhood Team
• GP Practices within the PCN
• Practice Leaders (Partners and Practice Managers)
• PCN Clinical and non-clinical teams
• PCN Clinical Directors and Business Manager
• Clinical Commissioning Group (CCG) and NHSE
• Community Health Teams (physical and mental health)
• Local Authority

In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN may only be divulged to authorised persons in accordance with the employing practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with PCN and the member practices procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is nonjudgemental and respects their circumstances, feelings, priorities and rights

The post-holder will participate in any training programme implemented by the PCN as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development

Participation in the PCN mandatory training programme

Taking responsibility for own development, learning and performance, demonstrating skills and activities to others who are undertaking similar work.

Willing to develop advance skills to Masters Level

The post-holder will strive to maintain quality within the PCN and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for their own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Communicate effectively with other team members

Person Specification

Experience

Essential

• At least 2 years' experience of working in health, social care or other support roles in direct contact with people, families or carers (in a paid or voluntary capacity).
• Experience of working within multi-professional team environments.
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation.
• Ability to collect and record information and data, for record-keeping, monitoring and evaluation.

Desirable

• Experience or training in person-centred care planning

Qualifications

Essential

• Good standard of general education.
• Grade C GCSE English and Maths or equivalent qualifications.
• Excellent computer skills including email, word and excel
• Full UK driving licence and use of car insured for work purposes

Special Skills/Aptitudes

Essential

• Strong organisational skills including planning, prioritising, time management, report writing and record keeping
• Ability to recognise gaps in services and to identify and act on safety concerns
• Ability to recognise and work within limits of competence and seek advice when needed
• Evidence of good verbal and written communication skills
• Ability to build and maintain long-term-working relationships with colleagues
• A professional and compassionate attitude to patient care, providing support while maintaining professional boundaries
• Ability to work effectively under pressure, delivering against agreed objectives
• Ability to remain diplomatic when dealing with sensitive matters or having challenging discussions with patients or carers
• Ability to work safely unaided in home settings
• Willingness to take a pro-active and flexible approach to the role as it develops over time

Desirable

• Experience of using the SystmOne computer system
• Up-to-date knowledge of the services and organisations available to support patients and carers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

First Coastal PCN

Address

Marisco Medical Practice

Stanley Avenue

MABLETHORPE

Lincolnshire

LN12 1DP

United Kingdom

Employer's website

https://www.mariscomedicalpractice.com/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Lead the digital and face to face patient access across all practice sites, ensuring a consistent and high-quality patient experience.
• Effective management of demand and capacity, appointment utilisation, patient navigation processes and access performance, ensuring services remain aligned to contractual requirements, patient need and organisational priorities.
• Ensure services are delivered safely, effectively and efficiently, while meeting contractual, regulatory and quality standards.
• The role will also provide operational leadership for clinical workforce planning, GP rota management, GP liaison, and coordination of registrar, trainee and medical student placements. Working closely with clinical and operational leaders, the postholder will ensure effective deployment of clinical resources and operational resilience across the organisation.
• The post holder will support the Board, Directors and Senior Leadership Team in all aspects of practice operations, implementation of organisational priorities, and delivery of service transformation programmes. They will lead and motivate multidisciplinary teams, manage performance against key objectives and contribute to the successful delivery of Beacon Medical Groups strategic objectives.
• To provide operational leadership for Patient Access Teams (including the Front of House and Care Navigation Teams) across all practice locations

• Oversee patient demand, activity and capacity management across clinical services.
• Ensure effective utilisation of appointments through continuous review of access performance, appointment demand and patient flow.
• Lead the delivery of agreed patient access strategies and service improvement initiatives that that improve patient outcomes and operational performance.
• Undertake review and audit of appointment activity, demand trends and utilisation data, making recommendations for operational improvements.
• Lead projects that support access improvement, efficiency and patient experience.
• Oversee clinical workforce planning and rota management processes across the organisation.
• Ensure GP, Registrar, Trainee and Medical Student programmes are effectively coordinated and operationally supported.
• Coordinate medical student and registrar inductions, timetables and placements, maintaining effective relationships with external training providers and deaneries
• Maintain the Learning Organisation Approval (LOA) requirements and associated documentation.
• Establish and monitor KPIs for all managed services, ensuring continuous service improvement and accountability.
• Lead operational responses to service pressures, workforce shortages and business continuity incidents.
• Provide leadership and support to managers, team leaders and service leads across designated service areas
• Provide day to day operational management support to salaried GP staff, including being the main point of contact, induction planning and supporting HR processes such as absence management.

Other responsibilities include:

• Operations
• Leadership
• Clinical scheduling and workforce planning
• Training
• Patient access and service
• Staff engagement and culture
• Finance
• Buildings Management
• Information management and technology
• Health and safety
• Equality and diversity
• Governance
• Confidentiality

Please refer to the attached job description for further details. The job description is not exhaustive and may change as the post develops.

Person Specification

Skills

Essential

• Excellent management and IT skills.
• Good numeracy skills
• Able to understand and anticipate the needs of customers and identify solutions to meet the company objective of continuous improvement in the service
• Excellent communication skills including ability to listen, to discuss and to inform clearly; ability to record in writing both clearly and accurately.
• Ability to produce report and interpret
• Able to take an overview, prioritise effectively and plan strategically.
• Developed communication skills for delivering key messages to a range of stakeholders both internal and external
• Ability to use informed persuasion to influence others
• Self-Motivated
• Able to motivate and lead others
• Well organised, able to prioritise and deal with complexity
• Ability to relate to people and build effective working relationships within and across teams
• Ability to embrace change and change

Group Values

Essential

• The candidate must demonstrate an understanding of our values.

Experience

Essential

• Experience of working in a management
• Knowledge compliance, legal and governance issues
• Evidence of Planning and delivering programmes on time and within budget
• Experience of personnel issues including recruitment, training and supervision.
• Experience of clerical and administrative work including setting up new systems and managing change.
• Track record of delivering process transformation

Desirable

• Previous experience in a management role within primary care
• Extensive knowledge of primary care including compliance, legal and governance issues
• Experience of SystmOne software, including performing searches
• Significant and demonstrable experience in a staff management position
• Understanding of CQC standards
• Understanding of the Primary Care Strategy

Qualifications

Essential

• Qualification in Management or Supervisory management or equivalent experience
• Continuous professional development

Desirable

• Level 5 Management qualification or willingness to work towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be working as a Specialist Practice Nurse providing a high level of care for patients in accordance with the guidelines of the UKCC Code of Professional Practice and the Scope of Professional Conduct.

This is a varied role and will be based across our six GP practices.

A full job description for this position is attached in supporting documents.

Person Specification

Experience

Essential

• Competent in basic nursing duties required for the post.
• Experience of working in accordance with the NMC Code of Professional
• Conduct.
• Experience of managing and monitoring the care of Chronic Disease Patients.
• Experience of dealing with the public and patients in a healthcare setting.

Desirable

• Experience of Primary Care/General Practice.
• Treatment room experience.
• Experience of System1 clinical system.

Skills

Essential

• Able to demonstrate enthusiasm to developing nursing skills.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to work under own initiative.
• Ability to work without direct supervision and determine own workload.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Able to work under pressure.
• Able to work in a changing environment.
• Willingness to engage in the development of the role, and be flexible to the changing demands and requirements of the role to meet the best needs of the practice.

The Groups Values

Essential

• The candidate must demonstrate an understanding of our values.

Qualifications

Essential

• Registered General Nurse.
• Recognised qualification/training in chronic/disease(s) (Asthma/
• COPD/ Diabetes).

Desirable

• Nurse Prescribing Qualification.
• Treatment Room Qualifications /Skills.
• Assessor/Supervisor Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Full job description attached in supporting documents.

Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.

Person Specification

Qualifications

Essential

• Evidence of a good general standard of education
• Good IT skills

Desirable

• GCSE A-C in English and Maths
• Level 2 in healthcare

Experience

Essential

• Experience working as a Health Care Practitioner in General Practice

Desirable

• Knowledge of stock management systems
• Experience in supporting internal stock movement
• Experience of teaching colleagues

Skills and other

Essential

• Competent to carry out the full range of General Practice Health Care Practitioners clinical procedures
• Provides professional, patient centred care, and safe and ethical practice Ability to create and build positive relationships
• Enthusiastic lifelong learner recognising personal learning needs
• Effectively manage own time, workload and resources
• An approachable, encouraging and effective colleague
• Caring towards patients and colleagues
• Effective and proactive communicator

The Groups Values

Essential

• The candidate must demonstrate an understanding of our values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key ResponsibilitiesGeneral Practice Duties:

• Provide consultations, diagnosis, treatment, and management of acute and chronic medical conditions

• Carry out clinical examinations and make referrals where appropriate

• Undertake telephone/video consultations and home visits as necessary

• Prescribe medications safely and in accordance with current guidelines

• Contribute to the achievement of QOF and other contractual targets

• Work collaboratively within a multidisciplinary team including nurses, HCAs, pharmacists, and PCN staff

• Participate in practice audits, significant event reviews, and clinical governance

• Support continuity of care through effective record keeping

• Manage menopause, menstrual disorders, and other reproductive health issues

• MRCGP and full GMC registration with a licence to practise

• Inclusion on the NHS England performers list

• Experience or formal training in womens health (e.g. DFSRH, DRCOG) is desirable but not essential

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Commitment to high standards of care and continuous professional development

Person Specification

Qualifications

Essential

• MRCGP or equivalent
• GMC full registration with a licence to practise
• Inclusion on the NHS England Medical Performers List

Desirable

• DFSRH / DRCOG / LoC IUT or SDI
• Additional training or CPD in womens health or gynaecology

Experience

Essential

• Experience working in UK general practice (including ST3 if newly qualified)
• Management of a broad range of acute and chronic conditions
• Use of electronic medical records

Desirable

• Experience running or contributing to womens health clinics
• Experience fitting/removing coils or implants

Knowledge and Skills

Essential

• Strong clinical acumen and diagnostic skills
• Excellent verbal and written communication skills
• Ability to work effectively within a multidisciplinary team
• Good time management and organisational skills

Desirable

• Understanding of local and national women's health priorities
• Knowledge of QOF, enhanced services and PCN working
• Ability to contribute to audits, service development, or QI projects

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Beacon Medical

Address

St Hughs Avenue

Cleethorpes

North East Lincolnshire

DN35 8EB

United Kingdom

Employer's website

https://www.beaconmedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient/ Customer Care

• To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
• Offer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors, either in person or via the telephone.
• Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies.
• Liaise with district nurses, midwives, and other professionals within the community teams, on behalf of patients
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Ensure that excellent customer care is being delivered at all times
• Play an active role in the co-ordination, and review of patient surveys
• Offer solutions and actively listen to patients to resolve issues.
• Deal with complex and sensitive issues
• Receive specimens for laboratory analysis from patients and advise patients of their test results on request Arrange patient transport as directed

Other main duties include

• Operational duties
• Prescriptions
• Patient Registrations
• Facilities
• Other admin tasks
• Health and Safety
• Equality and diversity
• Governance
• Confidentiality

Please see job description for further details.

Person Specification

Skills

Essential

• Effective communication and interpersonal skills (Tasks and Oral)
• Good level of computer literacy
• Clear, polite telephone manner
• Strong Customer service skills
• Ability to deal with sensitive issues often within hostile or emotional situations
• Time Management and the ability to work to deadlines
• Ability to use own initiative and work under minimum supervision
• Confidence and ability to follow practice protocol in an emergency situation
• Able to work well as part of a team
• Flexible approach to work
• Evidence of problem solving and improving processes
• Sensitive to the needs of service users, their families, and carers
• Recognise own development needs and identify how these may be met
• Confidence in ability to understand practice policy and protocols

Desirable

• Demonstrable experience of using SystmOne; ability to maintain the appointments system and make changes when appropriate.

Experience

Essential

• Experience of working with the general public
• Good Keyboard skills
• Experience of working in a busy environment
• Understanding of different patients and carer groups and needs
• Awareness of the importance of safeguarding and procedures
• Be aware of confidentiality and data protection when handling sensitive information
• Experience of high-volume telephone calls and managing workload
• Developing productive and effective relationships with all members of the healthcare team

Desirable

• Experience of working in receptionist role within a General Practice environment
• Patient/customer service related training/ previous role
• Up-to date knowledge of services and health resources in the local area
• Knowledge of the Data Protection Act and how this is applied in practice

Qualifications

Essential

• Good standard of general education or experience in similar role will be considered

Desirable

• NVQII in Customer Care

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

To be responsible for your own continuing self-development, undertaking training as appropriate.

To undertake other duties appropriate to the grading of the post as required.

Must be able to work flexible hours.

Lead:

Assist the Contact Centre Managers to oversee the routine daily activities of all Phone hub staff and ensure individuals are employed to best advantage

Supporting the team in delivery of operational results

Assist the Contact Centre Managers to monitor absence and approve leave requests for all members of the Phone hub team

Responsible for preparing Phone hub rotas for at least 6 weeks in advance

Arrange additional staff cover during leave or sick leave periods to ensure that key staff functions are performed

Ensure that personnel are available to provide sufficient provision for dealing with incoming and outgoing telephone calls

Assist the Contact Centre Managers with 1:1s for all members of the Phone team

Assist the Contact Centre Managers with reviewing training and learning needs for all members of the Phone hub team and update the training matrix

Training:

Assist to identify, through 1:1s and observation, the training needs of Phone hub team members

Assist the Contact Centre Managers to plan and execute staff training sessions as relevant to role, including one to one training and group training

Update guidance as processes change within the organisation and assist to provide training sessions to staff

Support and mentor PAs, both as individuals and team members

Be available as the first point of support for PAs

Report any concerns to the Contact centre managers

Provide coaching and feedback

Appointments Management:

Co-ordinate the cancellations of clinics and rearranging of clinics

Patient and Stakeholder Liaison:

Assist the Contact Centre Managers to deal with patient queries that Phone hub staff have been unable to address

Ensure that online registrations are processed in accordance with practice protocol and published guidance

Assist the Phone hub Mangers to ensure that public areas, including waiting rooms and notice boards, are kept tidy and up to date and that leaflet dispensers are kept stocked with relevant information

Ensure the Groups suggestions and complaints procedure is followed

Assist the Contact Centre Managers to develop and maintain effective communications within the Phone hub team, the Practice, the Group, the Patient Participation Group and with relevant outside agencies

Buildings Management:

Ensure repair and maintenance issues are referred to the appropriate individual in a timely manner

Assist the Contact Centre Managers to allocate staff to stock GP rooms and complete weekly checks of expiry dates for all items within clinical rooms

Information Management and Technology:

Ensure computer and telephone system faults are escalated to the IT lead

Assist the Contact Centre Managers to maintain an up-to-date directory of services to promote care navigation and signposting of services to patients

Organisation and Improvement:

Assist the Contact Centre Managers to identify process improvements and support them to implement change and drive efficiency within the team

Use own initiative in highlighting gaps in processes and implementing changes, where appropriate, to ensure a smooth running of the Phone hub team

Quality:

The postholder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions

Contribute to the effectiveness of the team by reflecting on own and team activities and

making suggestions on ways to improve and enhance the teams performance

Effectively manage own time, workload, and resources

Health and Safety:

Ensure all members of staff comply with the Groups health and safety policy

Carry out risk assessments to comply with current Health and Safety legislation

Ensure any health and safety concerns are reported to the Operations Manager

To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues

Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities, and rights

The details contained in this job description are not exhaustive and may change as the post develops.

Governance:

Identify and record risks and issues, developing contingency plans with service and contract leads

Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice

Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement

Confidentiality:

To maintain confidentiality of information acquired in the course of undertaking duties for the practice.

Person Specification

The Groups Values

Essential

• The candidate must demonstrate an understanding of our values.

Experience

Essential

• Experience of working within General Practice
• A minimum of 1 year experience working in a high call volume setting
• Considerable experience of delivering excellent customer
• service

Desirable

• Experience of managing staff rotas ensuring staffing levels are safe to
• provide adequate cover for the continuation of Services
• Able to recognise staff training needs and deliver training tailored to
• individual learner and group learning
• Ability to manage staff individual performance through the one-to-one
• process

Skills

Essential

• Robust organisational skills
• Excellent IT skills.
• Good numeracy skills.
• Excellent communication skills.
• Able to take a welcoming, sympathetic, and patient approach with all patients, visitors and callers.
• Able to problem solve and take initiative.
• Able to build supportive and productive working relationships across a team.
• Self-motivated, reliable, and dedicated.
• Able to manage conflict.
• Flexible working attitude.

Desirable

• Leadership skills across sites.
• Able to build supportive working relationships across the group,
• supporting teamwork between interdepending teams.
• Can do attitude and forward thinker demonstrating a range on
• innovation or improvements to practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties of the post holder are to provide a full range of general medical services as contained within the National Health Services (Primary Care) Act 1997 and which will include: Face to Face appointments, telephone consultations and queries, triaging, video consultations, prescribing (including checking and authorising repeat prescriptions and dealing with queries), patient test results, QOF reviews, patient medical reports on behalf of the Practice as well as referral letters and other paperwork and correspondence in a timely manner.

As a Salaried GP for Beacon, you would be expected to support the partners of Beacon Medical Group in providing all Primary Medical Services in line with contractual and regulatory frameworks. There is also an expectation that you will support the Board and Beacon Medical Groups vision encompassing the NHS Strategy for Primary Care and diversification of services outside the core business.

As a Group we want to build our reputation. As an integral part of us, it is expected that you will help support and input into the aims of the Group in areas of clinical governance, good practice, quality outcomes framework, enhanced services, practice audit, referral review and any other improvement plans as determined by the Board.

As a member of our clinical team, it is expected that you maintain and keep good standards of clinical records on SystmOne and abide by Group policy, clinical templates, and protocols at all times. We can provide full training if you feel that you would like more support and will ensure that you are fully up to speed on our processes for record keeping.

You will also be expected to utilise and develop any skills for the improvement of services to patients, such as minor operations, child health surveillance, family planning training etc and the group encourages active engagement in developing and delivering new services. This will be subject to presentation of the appropriatecertificates and update of relevant courses, which the Group will fully support if appropriate and in line with the groups aims.

Clinical Duties

The practice operates a total triage system for all Routine and Urgent GP appointments. GP appointment requests are made by phone and online consultation. GPs are supported by a team of allied health professions to provide same day urgent care and some routine care such as care provided by MSK First Contact Physiotherapists. A Duty GP undertakes the role of lead clinician each day and you will be expected to undertake a pro rate share of duty clinics, covering the role of duty GP during practice contracted operating hours.

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including; remote consultations, telephone consultations and queries, triaging, video consultations, face to face appointments, prescribing (including checking and authorising repeat prescriptions and dealing with queries), patient test results, patient medical reports on behalf of the Practice as well as referral letters and other paperwork and correspondence in a timely manner.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

Clinical duties will include consulting people with acute conditions, on-going chronic conditions which will also include reviews based on the QOF and you will be expected to add the relevant coding to any patient file and report any errors. The Group will provide any QOF training on request.

Your clinical duties may also include delivery of enhanced services such as minor ops, implant fitting or clinical research. These clinics will be arranged with the Operational Managers and agreed in advance. Such clinics are available to the full practice population and are not limited to one GPs registered patients.

Record clear and contemporaneous consultation notes to agreed standards using IT systems. Compile and issue computer-generated acute and repeat prescriptions including EPS.

Prescribe in accordance with locally agreed or nationally agreed prescribing formulary. Work in accordance with all relevant clinical guidelines, pathways, and protocols, including agreed standard data entry processes.

You will undertake home visits to support housebound patients and those who it is determine need a home visit; home visits are allocated on a fair share basis and where possible you will be allocated patients on your registered list, however allocation is not limited to one GPs registered patients.

You will be providing telephone and face to face consultations in the morning and in the afternoon, plus you will take your share of extra consultations where demand is excessive in line with practice operational procedures.

You are expected to follow up results, x-rays, correspondence related to your allocated clinical list of patients and also those that you have generated yourself (investigations and queries related to your consultations), in line with good practice as recommended by GMC.

The post holder may have tasks or responsibilities delegated to them, appropriate to their level of competence. They may also be expected to delegate tasks or responsibilities to other staff, as appropriate.

Undertake a rotation of duty cover, online consultation sifting cover, and extended access cover.

QOF clinics are allocated periodically throughout the year and are booked face to face clinics. Amendments to normal programmed activities are made based on the number of QOF appointments required.

Student supervising. Amendments are made to normal activities where supervision of students is required.

Patient List Allocation

The Group operates an own patient list as we strongly believe this enhances patient care. Your patient list will be allocated to you. As a guide the current list size is based on 220 per session.

The Group may seek to increase or reduce that number according to current patient numbers, however we will always use the principles of equality of list sizes and pro rata list size according to that of a current full-time practitioner.

Administration/paperwork

The Board and Partners believe that the job plan allows sufficient time in the job plan to complete all administrative duties related to your clinical work, recognising the fact that all practitioners work at different rates.

Referrals should be completed on a daily basis in line with Group policy.

Investigations and referrals should be completed and associated documentation delay within appropriate timescales or communicated to a colleague if you are prevented from keeping within the appropriate timescales.

Results are normally communicated either electronically or by letter, you will be expected to action these for your allocation of patients. Remote working GPs who do not have their own patient list will be allocated a share of admin workload for GPs not working that day.

You will be expected to complete examinations and reports for any external agency in line with agreed policy and those expected under the PMS contract on patients known to you. Additionally, you may be expected to complete reported requested by other parties such as insurance companies, OFSTED, and employers.

You will be expected to use appropriate processes for computerised record keeping including computerised clinical templates and protocols as well as ensuring that significant information as determined by the practice is recorded accurately e.g. all QOF domains. You will take part in reconciling information input periodically.

Group and Continual Professional Development

We value your continual professional development and professionalism and to that end we will allocate time for mentoring, buddying and peer support. We encourage open dialogue and conversation that will assist you with your personal development and growth.

The Group is committed to the highest standards of evidence-based medicine and supporting colleagues in achieving this. You will be encouraged to participate in discussions on clinical practice standards, developing practice protocols, mutual professional support for individual practitioners and colleagues, audit, significant event reporting and analysis, meetings with external colleagues in the locality, ICBs, when these occur, it is accepted that adjustments to clinical workload will be required. We really value opportunities for you to share knowledge through effective team working which will enhance your development.

The Group has access to an online training platform, and you will be given log in access to the site and expected to undertake all Group mandatory training. This is in addition to your own contractually obliged professional training. It is expected that you attend Group training sessions delivered on site when you are able. (In date relevant training certificates will be considered in place of completion of online training modules)

Study leave is detailed in your contract and will be added to your annual leave allocation. It is expected that study leave is used for mandatory and personal development training.

Individually agreed areas of particular interest or responsibility

In order to support your development and learning we will encourage you to become responsible for particular areas of practice development.

We want you to feel that you can utilise your skills, particular expertise, and interest. You may have the opportunity to develop and provide an additional clinical service which enhances the Group, and we will support you with formalised contractual arrangements once mutual agreement is reached.

Your timetable is negotiable and will be agreed upon your appointment. Any changes will be fully agreed with you.

Person Specification

Qualifications

Essential

• Be a qualified GP with full registration with the GMC and included on the NHS Performers List.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key tasks

Process and effectively signpost patients to the appropriate healthcare services and to appropriate local services: this requires awareness and knowledge of services/ providers and how to direct people toward them

Process patient requests for appointments, performing an assessment of patients needs

Initiate contact with and respond to requests from patients, team members and external agencies

Enter appropriate coding data on SystmOne where required

Input data into the patients healthcare records as necessary

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Support sifting clinical staff with general tasks as requested

Undertake all mandatory training and induction programmes

Maintain and monitor all online requests are action in a timely manner

Support Care Navigators, providing cover during staff absences

Organisation of patient contacts considering symptoms and priority flags

To be able to work autonomously

Maintain a clear sense of role and responsibility within a team

Patient/Customer Care:

Process online consultations requests for appointments, visits, medication support and telephone consultations.

Identify the care and support needs of the patients and ensure there are signposted correctly

Support patients to utilise support links and other services when required

Provide coordination and navigation through relevant pathways, liaising with all stakeholders as appropriate, accessing & auditing IT systems to ensure relevant information is available.

Access up-to-date, accurate information for a range of services to provide support for an individual and where appropriate carers

Initiating contact with and responding to, requests from patients, team members and external agencies

Communicate clearly and sensitively with patients, family members and other professionals

Adapt communication style and method to best support patient preference and need

Other tasks:

Undertake a variety of System One tasks to assist in the smooth running of the service.

Responding to system wide alerts.

Contributing to the development and improvement of services to patients.

To assist your colleagues in learning new procedures and offering support across the team when required.

Assist in devising and getting agreement on multi-agency guidance to support the MDT function.

Personal/Professional Development

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• To partake in and help build on bespoke training for the Care Navigation service alongside Clinical Support

Communication

The postholder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Quality

The postholder will strive to maintain and improve quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs.

Contribution to the implementation of services

The postholder will:

• Apply practice policies, standards, and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in and complete audits where appropriate completing reports to detail these
• Assist in devising and getting agreement on policies and protocols with multi-agency guidance to support the MDT function

The details contained in this Job Description are not exhaustive and may change as the post develops.

Health and Safety

Ensure all members of staff comply with the Groups health and safety policy

Carry out risk assessments to comply with current Health and Safety legislation

Ensure any health and safety concerns are reported to the Operations Manager

To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues

Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities, and rights

The details contained in this job description are not exhaustive and may change as the post develops.

Governance:

Identify and record risks and issues, developing contingency plans with service and contract leads

Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice

Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement

Confidentiality:

To maintain confidentiality of information acquired while undertaking duties for the practice.

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business.

In the performance of the duties outlined in this job description, the postholder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They will also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Any breach of confidentiality will be regarded as gross misconduct.

Training:

Undertake all mandatory training and induction programmes, and ensuring all mandatory training is maintained and up to date

Person Specification

Qualifications

Essential

• Evidence of a good general standard of education at GCSE level or equivalent

Desirable

• NVQ Administration level 3 or equivalent level of experience.
• Active Signposting or Care Navigation Training Qualification
• Customer Service Qualification

Experience

Essential

• Experience of working in Primary Care
• Experience of working with the public
• Experience of working in a busy environment
• An understanding of Clinical Terminology
• Knowledge of the GDPR and how this is applied in practice.
• Understanding of different patients and carer groups and needs.
• Awareness of the importance of safeguarding and procedures.
• Be aware of confidentiality and data protection when handling sensitive information.
• Accurate, attention to detail.
• Completing audits.
• Data analysis and reporting.
• Demonstrate awareness and basic understanding of safeguarding vulnerable adults, end of life care, the needs of older adults and mental health conditions and symptoms (including dementia)
• Understand the basic principle of self-care for people

Desirable

• Experience of working in within a General Practice environment
• Up-to date knowledge of services and health resources in the local area.
• Good working knowledge and experience of using System One.

Skills and Other

Essential

• Able to travel between sites when required
• Demonstrate willingness to learn and develop within the role
• The candidate must demonstrate an understanding of our values
• Effective communication and interpersonal skills (Written and Oral)
• Good level of computer literacy
• Strong Customer service skills
• Ability to co-ordinate Multidisciplinary teams to a desired end goal
• Effective time Management (planning and organising) to be able to meet strict deadlines
• Ability to follow clinical Policy and Procedure
• Ability to deal with sensitive issues often within hostile or emotional situations.
• Ability to use own initiative and work under minimum supervision and determine own workload.
• Able to work well as part of a team.
• Evidence of problem solving and improving processes
• Recognise own development needs and identify how these may be met
• Confidence in ability to understand practice policy and protocols
• Understanding of databases, coding, and extraction of data for reporting purposes
• Sensitive and empathetic in distressing situations

Desirable

• Demonstrable experience of using System One; ability to maintain the appointments system and make changes when appropriate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Ivybridge Medical Practice

Station Road

Ivybridge

Devon

PL210AJ

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

. Assisting with the recall process to enable the practice to meet its targets.

. To ensure administrative and clerical duties within the Practice are carried out within the Practicesguidelines and policies.

. To enable the smooth registration of new patients, including meeting standards / targets.

. To carry out administrative tasks relating to patient records, including scanning, filing, documentmanagement and ensuring patients can access reports, prescriptions and that they are easilyaccessible.

. Other work as required to meet the needs of the administration team

. To be responsible for your own continuing self-development, undertaking training as appropriate.

. To undertake other duties appropriate to the grading of the post as required.

. Must be able to work flexible hours.

Full Job description attached.

Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.

Person Specification

Experience

Essential

• Used to working in a high volume office environment
• Able to work under pressure and to tight deadlines
• Dealing with the public enquiries
• Previous experience of data entry/coding
• Knowledge of the Data Protection act and how this is applied in practice
• Understanding of databases, coding and extraction of data for reporting purposes

Desirable

• Previous experience working in an administrative role within a GP practice
• 2 years experience of clinical coding
• Understanding of QOF and Enhanced Services and how accurate coding supports delivery
• Ability to produce reports for quality audits

The Groups Values

Essential

• The candidate must demonstrate an understanding of our values.

Qualifications

Essential

• Evidence of a good general standard of education
• Good IT skills
• NVQ Administration level 2 or equivalent level of experience or experience in similar role will be considered

Desirable

• NVQ Administration level 3 or equivalent level of experience

Skills

Essential

• Computer skills including good knowledge of databases and record keeping, Microsoft Word and Excel.
• Good organisational and time management skills.
• Highly numerate
• Excellent Interpersonal skills
• Team player
• Good communication skills both verbal and in writing
• Flexible approach to work
• Accurate keyboard/data entry skills
• Ability to work using own initiative under minimum supervision
• Ability to prioritise and plan own workload
• Problem solving skill
• Accurate and methodical approach
• Recognise own development needs and recognise how these may be met

Desirable

• Ability to co-ordinate tasks
• Ability to prioritise and manage own workload against changing priorities, delegating where appropriate
• Good working knowledge and experience of using SystmOne including; read-coding, electronic discharges, OOH reporting
• Data Analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities

Quality and outcome framework (QOF)

Run & be responsible for set QOF domain following QOF guidelines.

Contact patients using letter, SMS, email & phone call to ensure contact is made with patients in correct time scales.

Ensuring patients are booked into the correct clinics for owned QOF domain.

Achieving QOF targets in a timely manner to set business targets.

Recalls

Action Recalls within own area of responsibility; Child Immunisations, Womans health etc.

Completion of Childhood Immunisation Returns if this is an area of responsibility.

Coding

Assist the Business Intelligence team with audits related to QOF and Enhanced services, updating and amending coding as required.

Ensure accurate read-codingSupport Dealing with queries relating to coding, where suitable.

Administrative

Support the business intelligence team with any admin work, folding letters in envelopes, adding information leaflets.

Liaising with the patient liaison manager ensuring promotions for health awareness & promotions run alongside business plan.

Confidentiality

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business.

In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Personal/Professional Development

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The postholder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Contribution to the implementation of services

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Health and Safety

Ensure all members of staff comply with the Groups health and safety policy.

Carry out risk assessments to comply with current Health and Safety legislation.

Ensure any health and safety concerns are reported to the Operations Manager.

To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities and rights.

Governance

Identify and record risks and issues, developing contingency plans with service and contract leads.

Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice.

Ensure that the PCN board and Clinical Director adhere to the governance structure as set out in the network agreement.

Confidentiality

To maintain confidentiality of information acquired in the course of undertaking duties for the practice.

The details contained in this job description are not exhaustive and may change as the post develops.

Person Specification

Qualifications

Essential

• Evidence of a good general standard of education.
• Good IT skills.
• NVQ Administration level 3 or equivalent level of experience or experience in similar role will be considered.

Desirable

• NVQ Administration level 3 or equivalent level of experience

Experience

Essential

• Used to working in a high volume office environment
• Able to work under pressure and to tight deadlines
• Dealing with the public enquiries
• Previous experience of data entry/coding
• Knowledge of the Data Protection act and how this is applied in practice
• Understanding of databases, coding and extraction of data for reporting purposes

Desirable

• Previous experience working in an administrative role within a GP practice
• 2 years experience of clinical coding
• Understanding of QOF and Enhanced Services and how accurate coding supports delivery
• Ability to produce reports for quality audits

Skills

Essential

• Computer skills including good knowledge of databases and record keeping, Microsoft Word and Excel.
• Good organisational and time management skills.
• Excellent Interpersonal skills
• Team player
• Ability to co-ordinate tasks
• Ability to prioritise and manage own workload against changing priorities, delegating where appropriate
• Good communication skills both verbal and in writing
• Flexible approach to work Accurate keyboard & data entry skills
• Ability to work using own initiative under minimum supervision
• Ability to prioritise and plan own workload
• Problem solving skill
• Accurate and methodical approach
• Recognise own development needs and recognise how these may be met

Desirable

• Ability to co-ordinate tasks
• Ability to prioritise and manage own workload against changing priorities, delegating where appropriate
• Good working knowledge and experience of using SystmOne including; readcoding, electronic discharges, OOH reporting
• Data Analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)