Job summary

We are seeking a friendly, enthusiastic, and flexible team member to join our caring and supportive Reception Team and to cover administrative duties . You will provide an integral link between our patients and our clinicians. This role will also include other administrative duties such as monitoring SystmConnect queries and responding to patient queries.

The Practice is open from 08:00 to 18:30 Monday to Friday

This is a 12 month fixed term contract for 25-30 Hours to cover maternity leave

Main duties of the job

Main duties

You will be a critical part of the front of house team, responsible for assisting patients and health care professionals. This position encompasses traditional reception duties. You will be a central contact point for all patient enquires, both face to face and by telephone, to ensure they are directed to the most appropriate person or place for their care. There are many other administrative aspects of the role that goes on behind the scenes that is also a big part of running the GP Practice which will offer a wide variety of tasks each day.

Job description

Undertake all roles within reception including answering the telephone, making, and cancelling appointments, assisting patients face to face with any queries on the front desk, completing tasks.

To act as a care navigator, ensuring the patient is signposted to the most appropriate service or clinician.

Process SystmConnects in accordance to Practice procedure

Ensure the reception and waiting area are kept neat and tidy.

To be familiar with the appointment system, ensuring sufficient information is recorded on the medical records when booking appointments.

Receive and make calls as required. Divert calls and take messages as and when appropriate.

Inputting data into the patients healthcare records as necessary

Ensure up to date patient information is recorded

To assist with administration duties such as Registrations and Scanning will also be a part of this role.

About us

Our Mission Statement:

Providing Primary Care services in a compassionate and trusting environment, to improve the health and wellbeing of our local community

Our Vision:

We aim to provide our patients with the service we would expect for ourselves, our friends, and our own family.

Our Values:

Caring and Respectful- We put the welfare of our staff and patients at the heart of all we do, treating everybody with dignity, and as an individual.

Innovative- We embrace change and exploit advances in technology to improve the services we provide.

Quality- We invest in the ongoing learning and development of our staff, empowering them to provide the highest quality of care to our patients.

Together- We listen and value the contribution of every patient and member of our team. We work to build a mutually supportive, safe, and fulfilling environment that we are all proud of.

Problem Solving- We accept that there are challenges within our healthcare system but strive to be understanding, honest and fair in our solutions.

Professional- We honour our responsibility to maintain confidentiality, accountability and to always offer best practice.

Overview of our organisation

Beaufort Road Surgery provides general medical services to 12,500 patients. We are a growing team of 6 GP Partners, a salaried GP, practice nurses, phlebotomists, care coordinators and lots of admin, secretarial and reception staff.

You can find out more about us here:

https://www.beaufortroadsurgery.co.uk/

Details

Date posted

08 September 2026

Pay scheme

Other

Salary

£13 an hour

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Part-time

Reference number

A1525-26-0017

Job locations

21 Beaufort Road

Bournemouth

BH6 5AJ

United Kingdom

Job description

Job responsibilities

Reception:

Undertake all roles within reception including answering the telephone, making, and cancelling appointments, assisting patients face to face with any queries on the front desk, completing tasks.

To act as a care navigator, ensuring the patient is signposted to the most appropriate service or clinician.

Process SystmConnects in accordance to Practice procedure

Ensure the reception and waiting area are kept neat and tidy.

To be familiar with the appointment system, ensuring sufficient information is recorded on the medical records when booking appointments.

Monitor effectiveness of the appointment system and report problems or variations as and when necessary.

Receive and make calls as required. Divert calls and take messages as and when appropriate.

Ensure the consulting rooms are checked at the end of each day and left tidy and secure.

Make up patient files and ensure records are kept tidy and in good repair with all necessary information recorded correctly on the outer cover.

Inputting data into the patients healthcare records as necessary

Ensure up to date patient information is recorded

Taking part in regular team meetings and training.

To assist with administration duties such as Registrations and Scanning will also be a part of this role.

Job description Job responsibilities Reception:Undertake all roles within reception including answering the telephone, making, and cancelling appointments, assisting patients face to face with any queries on the front desk, completing tasks.To act as a care navigator, ensuring the patient is signposted to the most appropriate service or clinician.Process SystmConnects in accordance to Practice procedureEnsure the reception and waiting area are kept neat and tidy.To be familiar with the appointment system, ensuring sufficient information is recorded on the medical records when booking appointments.Monitor effectiveness of the appointment system and report problems or variations as and when necessary.Receive and make calls as required. Divert calls and take messages as and when appropriate.Ensure the consulting rooms are checked at the end of each day and left tidy and secure.Make up patient files and ensure records are kept tidy and in good repair with all necessary information recorded correctly on the outer cover.Inputting data into the patients healthcare records as necessaryEnsure up to date patient information is recordedTaking part in regular team meetings and training. To assist with administration duties such as Registrations and Scanning will also be a part of this role.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Essential
• Customer Service experience
• Experience of working as part of a team

Desirable

• Desirable
• Experience of working in primary care
• Experience of working in a GP Practice

Person Specification Qualifications Essential GCSE grade A to C in English and Maths Essential Customer Service experience Experience of working as part of a team Desirable Desirable Experience of working in primary care Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beaufort Road Surgery

Address

21 Beaufort Road

Bournemouth

BH6 5AJ

United Kingdom

Employer's website

https://www.beaufortroadsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Beaufort Road Surgery

Address

21 Beaufort Road

Bournemouth

BH6 5AJ

United Kingdom

Employer's website

https://www.beaufortroadsurgery.co.uk/ (Opens in a new tab)

Job summary

Salaried GP, Treatment Centre, Bournemouth East Collaborative PC. Permanent Contract

Hours: up to 3 sessions per week Thursday 16.00-20.00, Saturday 09.00-13.00/13.00-17.00

Salary: £12,194.00 per session per year

Bournemouth East Collaborative Primary Care Network (PCN), situated on the stunning Dorset South Coast, comprises four like-minded practices working together in East Bournemouth, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 55,000 patients with a diverse demographic.

Practices part of the PCN are:

Beaufort Road Surgery, Littledown Surgery, Shelley Manor and Holdenhurst Road Medical Centre, Southbourne Surgery

The PCN is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves. By working together with our different Network teams, we use our combined skills to provide a service that is joined-up, holistic, proactive and personal for the patient.

We are lucky that all our practices are located close to the sea and open green spaces, with excellent transport links, schools, places of interest for the whole family and an abundance of restaurants and bars.

Main duties of the job

Provide up to 3 clinical sessions Thursday 16.00-20.00, Saturday 09.00-13.00/13.00-17.00 from the Treatment Centre seeing patients from all 4 practices.

Working with the Lead GP for Treatment Centre.

Provide clinical advice and guidance to the multi-disciplinary TC team.

Maintain the highest clinical standards at all times and practices in accordance with accepted good medical practice and service standards.

Supports the development of PCN service delivery at the TC

Our Network teams include:

Enhanced Care Visiting team for frail housebound patients and those in care homes. The team includes visiting GPs, ANPs, Paramedic, Frailty Nurses, Care Coordinators, Clinical Pharmacist.

BEC Urgent Care Treatment Centre working out of the TC at Shelley Manor Medical Centre supported by GPs, ANPs, Respiratory Nurse & HCAs.

First Contact Physiotherapy Practitioner service.

Digital Lead, Digital Care Coordinator, Digital Champions.

Pharmacy team comprising of Clinical Pharmacists, Pharmacy Technicians & Care Co-ordinator.

Mental Health practitioners.

Health & Wellbeing Coaches and Social Prescribers within Help & Care team.

About us

The BEC Treatment Centre is based at Shelley Manor Private Suite, we are working to provide on the day clinical capacity to support our four member practices by offering GP & ANP on the day appointments for practices to book into. We also offer HCA, smear clinics, MSK, and Respiratory Nurse appointments, with plans for additional services to be developed over time.

Our PCN reflects the NHS values of working together for our patients and the communities we serve; we will support you with a robust induction programme to help you achieve your full potential and highlight areas of training to ensure good progression.

We highly value a teamworking ethos and strongly promote a culture of support and development for our staff.

All our mandatory learning opportunities are free to all employees, and many can be used towards revalidation for those with a professional qualification.

Other benefits include:

Working with a friendly, encouraging, and supportive team

6 weeks annual leave plus Bank Holidays (pro rata to sessions worked)

One week study leave per year

Free parking on site

Access to health service discounts online (Blue Light Card).

Employee Assistance Programme

Free flu jabs

Enhanced sick pay (after qualifying period)

Network events

Staff friendly policies to support work-life balance.

Cycle to work scheme (after successful probationary period)

Staff events/functions

Job summary

We are recruiting for an experienced Healthcare Assistant.

23 hours per week, including out of hours sessions on a permanent contract, working with our PCN Treatment Centre.

Must include, Monday 13.00-20.00, Thursday 08.00-12.00, Friday 13.00-20.00

£13.50 hourly rate, out of hours includes 30% enhancement on hourly rate.

This role will require an Enhanced DBS Clearance. Should you have this certificate as part of the DBS subscription service, we would be happy to accept this providing the original is shown. Otherwise, you will be expected to complete a new application.

Main duties of the job

Working in the treatment centre under the direction of qualified clinicians.

To collect venous/capillary blood samples without harm to patient or self by following the phlebotomy standard operating procedures.

To obtain such blood samples to a standard fit for laboratory testing ensuring collection, maintaining appropriate files & records as required.

To carry out observations including but not limited to height, body mass index, pulse rate and rhythm and blood glucose monitoring, BP monitoring manual and electric, temperature, urinalysis, Phlebotomy, ECGs, Stitch removal, minor simple dressings.

Undertaking respiratory diagnostics; Spirometry and Feno testing.

Conducted catheter fittings while maintaining infection prevention and patient-centred care- Training will be provided

To ensure up to date written, electronic records and activity data are maintained in accordance with professionals standards and are used for the purpose intended.

Take on board the need to use alternative communication skills when required to ensure patients fully understand when transmitting information. Participate in practice meetings as and when appropriate

About us

Bournemouth East Collaborative Primary Care Network PCN, comprises four like-minded practices working together in East Bournemouth, Dorset, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 55,000 patients with a diverse demographic.

Practices part of the PCN are:

Beaufort Road Surgery, Littledown Surgery, Shelley Manor and Holdenhurst Medical Centre, Southbourne Surgery

The PCN is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves. By working together with our different Network teams, we use our combined skills to provide a service that is joined-up, holistic, proactive and personal for the patient.

We are lucky that all our practices are located close to the sea and open green spaces!

Enhanced Care Team for frail housebound patients and those in care homes. The team includes visiting GPs, ANPs, Paramedic, Frailty Nurses, Care Coordinators, Pharmacist.

BEC Treatment Centre made up of a number of GPs, ANPs, HCAs, FCPs.

Pharmacy Team made up of a number of experienced Clinical Pharmacists and Pharmacy Technicians supporting our practices and patients

First Contact Physiotherapy Practitioner service

Digital Care Coordinator, Digital Champions

Mental Health practitioners

Health & Wellbeing Coaches within Help & Care team

The PCN is a friendly, flexible, forward thinking and supportive Network.

Job summary

We are recruiting for an experienced Phlebotomist.

16 hours per week on a permanent contract, working with our PCN Enhanced Team.

£12.89 hourly rate.

This role will require an Enhanced DBS Clearance. Should you have this certificate as part of the DBS subscription service, we would be happy to accept this providing the original is shown. Otherwise, you will be expected to complete a new application.

As the role involves patient home visits, you are required to be able to drive, own a vehicle for work, and have Business Car Insurance.

Main duties of the job

Main duties and responsibilities (this list is not exhaustive):

-Working in the community with housebound patients under the direction of a qualified nurse.

-To collect venous/capillary blood samples without harm to patient or self by following the phlebotomy standard operating procedures.

-To obtain such blood samples to a standard fit for laboratory testing ensuring collection, maintaining appropriate files and records as required.

- To ensure that all phlebotomy equipment and accommodation is properly maintained and suitable for use.

- To perform basic observations including SATS and BP.

Experience of home visiting is desirable however further training will be provided.

About us

Bournemouth East Collaborative Primary Care Network Ltd. comprises four practices working together in East Bournemouth, Dorset. The PCN serves a population of approximately 53,000 patients with a diverse demographic. Our network is forward thinking and is actively developing our network team of healthcare professionals. By working together, we use our combined skills to provide a service that is joined-up, holistic, proactive, and personal for the patient.

Practices

Beaufort Road Surgery

Littledown Surgery

Shelley Manor Medical Centre and Holdenhurst Road

Southbourne Surgery

The PCN is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves. By working together with our different Network teams, we use our combined skills to provide a service that is joined-up, holistic, proactive and personal for the patient.

Our Network teams

Enhanced Care Visiting team for frail housebound patients and those in care homes. The team includes visiting GPs, ANPs, Frailty Nurses, Care Coordinators, Clinical Pharmacist.

BEC Treatment Centre working out of the Treatment Centre at Shelley Manor Medical Centre supported by GPs, ANPs, Respiratory Nurse and HCAs.

First Contact Physiotherapy Practitioner service.

Digital Lead

Pharmacy team comprising of Clinical Pharmacists and Pharmacy Technicians.

Mental Health practitioners and Mental Health triage practitioners

Health & Wellbeing Coaches and Social Prescribers