Job summary

We are looking for an enthusiastic, organised and proactive Administrative QOF Lead to join our friendly GP practice team.

By taking the lead on the administrative coordination and monitoring of the Quality and Outcomes Framework (QoF), you will be working closely with both our Practice Manager and our Nurse Manager as well as the wider practice team (which includes GP's, the nursing team, pharmacy team and our administrative colleagues) to ensure that targets are achieved and our patients receive the best possible healthcare outcomes.

Main duties of the job

You will help ensure that QOF activity is managed proactively throughout the year and patients are recalled appropriately and outstanding work is identified and communicated to the relevant members of the team -

- Monitoring QOF performance throughout the year.

- Running and reviewing clinical searches and reports.

- Identifying outstanding QOF activity and coordinating appropriate follow-up.

- Managing patient recall systems for long-term condition reviews and monitoring.

- Supporting accurate administrative coding and high standards of data quality.

- Monitoring disease registers and highlighting potential discrepancies for clinical review.

- Providing regular QOF performance updates to the management and clinical teams.

-Working with the wider practice team to improve QOF processes and patient engagement.

- Supporting year-end QOF preparation and validation.

This is an administrative rather than clinical role. Clinical decisions and queries will always be referred to an appropriately qualified clinician.

About us

Bewick Crescent Surgery is a well-known large GP practice located within Newton Aycliffe. It provides care for a practice population of approximately 13,500 patients.

This is an exciting opportunity for someone with excellent organizational and IT skills who enjoys working with data, improving systems and helping a multidisciplinary team deliver high-quality patient care.

Details

Date posted

30 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0703-26-0015

Job locations

27 Bewick Crescent

Newton Aycliffe

County Durham

DL5 5LH

United Kingdom

Job description

Job responsibilities

Job description.

The post holder will take responsibility for the administrative coordination, monitoring and delivery of the Quality and Outcomes Framework (QOF) within the practice.

This is a non-clinical role. The post holder will not be expected to make clinical decisions but will play a key role in ensuring that the clinical team has accurate and timely information to support high-quality patient care.

QOF Coordination and Performance Monitoring

• Take day-to-day administrative responsibility for coordinating QOF activity across the practice.
• Develop a thorough understanding of current QOF indicators and requirements.
• Regularly monitor QOF performance throughout the year rather than relying solely on year-end activity.
• Run and review appropriate clinical system searches and reports to identify outstanding QOF work.
• Identify areas where achievement is below expected levels and escalate these appropriately to the Nursing Manager.
• Maintain clear QOF monitoring systems and provide regular progress reports to the Practice Manager and the Nursing Manager as well as the wider practice team when appropriate to do so.
• Work with the Nursing manager to establish action plans for areas requiring improvement.
• Support the practice in maximising appropriate QOF achievement while ensuring that activity remains focused on good patient care.
• Support preparation for QOF year-end, including checking outstanding work and assisting with validation where required.

Patient Recall and Follow-Up

• Coordinate effective recall systems for patients requiring chronic disease reviews and investigations and monitoring or other QOF-related interventions.
• Identify patients who have outstanding QOF requirements and arrange appropriate contact or recall in accordance with practice protocols.
• Use appropriate methods of patient communication which may include telephone and text messaging and letters and digital communication.
• Monitor patients who have not responded to recalls and undertake further contact in accordance with agreed practice procedures.
• Work with reception and administrative teams to maximise opportunities for appropriate patient reviews.
• Help coordinate recalls efficiently where patients have multiple long-term conditions and reducing unnecessary duplication and appointments where possible.
• Ensure recall activity and patient contact attempts are recorded accurately.

Data Quality and Clinical Coding

• Support high standards of data quality within the clinical system.
• Identify potential coding issues and missing information and incomplete QOF records.
• Ensure administrative coding is completed accurately and consistently within the boundaries of the role.
• Highlight clinical coding queries or uncertainties to an appropriate clinician rather than making clinical assumptions.
• Assist with searches and data validation exercises as required.
• Support the practice in maintaining accurate disease registers by identifying potential discrepancies for clinical review.
• Ensure information received from hospitals and other healthcare providers is processed appropriately in accordance with practice procedures and individual responsibilities.

Working with the Practice Team

• Develop effective working relationships with GPs nurses healthcare assistants pharmacists social prescribers receptionists administrators and management colleagues.
• Communicate QOF priorities and outstanding work clearly to relevant team members.
• Attend appropriate practice meetings and provide updates on QOF performance.
• Work with clinicians to agree practical approaches to completing outstanding QOF activity.
• Support staff in understanding administrative QOF processes and recall procedures.
• Encourage a whole-team approach to QOF achievement and high-quality chronic disease management.
• Liaise with external organisations where appropriate and within the responsibilities of the role.

Organisation and Planning

• Develop an annual approach to QOF activity to ensure workload is distributed effectively throughout the year.
• Prioritise workload according to practice needs, QOF deadlines and areas of outstanding activity.
• Maintain effective tracking systems for QOF performance and patient recalls.
• Identify opportunities to improve administrative processes and reduce duplication.
• Contribute ideas for improving efficiency and patient engagement and QOF performance.
• Ensure that relevant tasks are followed through to completion and outstanding issues are escalated appropriately.

Confidentiality and Information Governance

• Maintain patient and staff confidentiality at all times.
• Comply with practice policies relating to confidentiality and information governance and data protection.
• Access patient information only when required for legitimate work purposes.
• Maintain appropriate security of electronic and written information.
• Report any potential information governance or confidentiality concerns in accordance with practice procedures.

General Responsibilities

• Work in accordance with practice policies and procedures.
• Participate in relevant training and development.
• Maintain mandatory training appropriate to the role.
• Contribute positively to team meetings and practice development.
• Promote equality and diversity and dignity and respect.
• Work within their level of competence and seek appropriate advice when required.
• Report significant concerns and incidents or potential risks through appropriate practice procedures.
• Undertake other reasonable administrative duties appropriate to the role and grade.

Important Role Boundary

The Administrative QOF Lead is responsible for coordinating and facilitating QOF activity rather than making clinical decisions.

Any uncertainty regarding a patient's diagnosis or treatment or clinical coding or suitability for an intervention or personalised care adjustment or other clinical matter must be referred to an appropriately qualified clinician.

The post holder should never make assumptions regarding clinical care solely for the purpose of achieving a QOF target.

This job description is intended as a guide to the main responsibilities of the post. Duties may be reviewed and amended following discussion with the post holder to reflect changes in practice requirements and primary care services.

Job description Job responsibilities Job description.The post holder will take responsibility for the administrative coordination, monitoring and delivery of the Quality and Outcomes Framework (QOF) within the practice.This is a non-clinical role. The post holder will not be expected to make clinical decisions but will play a key role in ensuring that the clinical team has accurate and timely information to support high-quality patient care.QOF Coordination and Performance Monitoring Take day-to-day administrative responsibility for coordinating QOF activity across the practice. Develop a thorough understanding of current QOF indicators and requirements. Regularly monitor QOF performance throughout the year rather than relying solely on year-end activity. Run and review appropriate clinical system searches and reports to identify outstanding QOF work. Identify areas where achievement is below expected levels and escalate these appropriately to the Nursing Manager. Maintain clear QOF monitoring systems and provide regular progress reports to the Practice Manager and the Nursing Manager as well as the wider practice team when appropriate to do so. Work with the Nursing manager to establish action plans for areas requiring improvement. Support the practice in maximising appropriate QOF achievement while ensuring that activity remains focused on good patient care. Support preparation for QOF year-end, including checking outstanding work and assisting with validation where required.Patient Recall and Follow-Up Coordinate effective recall systems for patients requiring chronic disease reviews and investigations and monitoring or other QOF-related interventions. Identify patients who have outstanding QOF requirements and arrange appropriate contact or recall in accordance with practice protocols. Use appropriate methods of patient communication which may include telephone and text messaging and letters and digital communication. Monitor patients who have not responded to recalls and undertake further contact in accordance with agreed practice procedures. Work with reception and administrative teams to maximise opportunities for appropriate patient reviews. Help coordinate recalls efficiently where patients have multiple long-term conditions and reducing unnecessary duplication and appointments where possible. Ensure recall activity and patient contact attempts are recorded accurately.Data Quality and Clinical Coding Support high standards of data quality within the clinical system. Identify potential coding issues and missing information and incomplete QOF records. Ensure administrative coding is completed accurately and consistently within the boundaries of the role. Highlight clinical coding queries or uncertainties to an appropriate clinician rather than making clinical assumptions.Assist with searches and data validation exercises as required. Support the practice in maintaining accurate disease registers by identifying potential discrepancies for clinical review. Ensure information received from hospitals and other healthcare providers is processed appropriately in accordance with practice procedures and individual responsibilities.Working with the Practice Team Develop effective working relationships with GPs nurses healthcare assistants pharmacists social prescribers receptionists administrators and management colleagues. Communicate QOF priorities and outstanding work clearly to relevant team members. Attend appropriate practice meetings and provide updates on QOF performance. Work with clinicians to agree practical approaches to completing outstanding QOF activity. Support staff in understanding administrative QOF processes and recall procedures. Encourage a whole-team approach to QOF achievement and high-quality chronic disease management. Liaise with external organisations where appropriate and within the responsibilities of the role.Organisation and Planning Develop an annual approach to QOF activity to ensure workload is distributed effectively throughout the year. Prioritise workload according to practice needs, QOF deadlines and areas of outstanding activity. Maintain effective tracking systems for QOF performance and patient recalls. Identify opportunities to improve administrative processes and reduce duplication. Contribute ideas for improving efficiency and patient engagement and QOF performance. Ensure that relevant tasks are followed through to completion and outstanding issues are escalated appropriately.Confidentiality and Information Governance Maintain patient and staff confidentiality at all times. Comply with practice policies relating to confidentiality and information governance and data protection. Access patient information only when required for legitimate work purposes. Maintain appropriate security of electronic and written information. Report any potential information governance or confidentiality concerns in accordance with practice procedures.General Responsibilities Work in accordance with practice policies and procedures. Participate in relevant training and development. Maintain mandatory training appropriate to the role. Contribute positively to team meetings and practice development. Promote equality and diversity and dignity and respect. Work within their level of competence and seek appropriate advice when required. Report significant concerns and incidents or potential risks through appropriate practice procedures. Undertake other reasonable administrative duties appropriate to the role and grade.Important Role BoundaryThe Administrative QOF Lead is responsible for coordinating and facilitating QOF activity rather than making clinical decisions.Any uncertainty regarding a patient's diagnosis or treatment or clinical coding or suitability for an intervention or personalised care adjustment or other clinical matter must be referred to an appropriately qualified clinician.The post holder should never make assumptions regarding clinical care solely for the purpose of achieving a QOF target. This job description is intended as a guide to the main responsibilities of the post. Duties may be reviewed and amended following discussion with the post holder to reflect changes in practice requirements and primary care services.

Person Specification

Experience

Essential

• Experience.
• Previous experience of working within a GP practice and primary care or a comparable healthcare administrative environment.
• Experience of working with electronic patient records or clinical information systems.
• Experience of managing administrative workloads and deadlines and competing priorities.
• Experience of working effectively as part of a multidisciplinary team.
• Knowledge and Skills
• Good understanding of QOF or the ability to develop detailed QOF knowledge quickly.
• Understanding of the importance of chronic disease monitoring and patient recall.
• Strong IT skills and confidence working with electronic systems.
• Ability to run and interpret and act upon reports and searches.
• High level of accuracy and attention to detail.
• Good organisational and time-management skills.
• Ability to monitor progress and maintain effective tracking systems.
• Excellent written and verbal communication skills.
• Ability to communicate confidently and professionally with patients and colleagues.
• Understanding of confidentiality and data protection and information governance.
• Ability to recognise when an issue requires clinical input and escalate appropriately.
• Personal Qualities
• Proactive and self-motivated.
• Highly organised and methodical.
• Reliable and conscientious.
• Approachable and able to develop positive working relationships.
• Confident working independently while remaining an effective member of the wider practice team.
• Able to use initiative within clearly defined boundaries.
• Flexible and adaptable to changing priorities.
• Committed to providing a high-quality service to patients.
• Comfortable taking ownership of work and following tasks through to completion.

Desirable

• Desirable
• Previous experience of QOF administration or coordination.
• Experience of SystmOne GP clinical system.
• Experience of running clinical searches and reports.
• Experience of patient recall systems.
• Knowledge of clinical coding and data quality within general practice.
• Experience of working with chronic disease registers.
• Understanding of wider primary care contractual requirements.
• Experience of producing performance reports or using spreadsheets to monitor activity.
• Experience of supporting audits or quality-improvement work.

Person Specification Experience Essential Experience. Previous experience of working within a GP practice and primary care or a comparable healthcare administrative environment. Experience of working with electronic patient records or clinical information systems. Experience of managing administrative workloads and deadlines and competing priorities. Experience of working effectively as part of a multidisciplinary team. Knowledge and Skills Good understanding of QOF or the ability to develop detailed QOF knowledge quickly. Understanding of the importance of chronic disease monitoring and patient recall. Strong IT skills and confidence working with electronic systems. Ability to run and interpret and act upon reports and searches. High level of accuracy and attention to detail. Good organisational and time-management skills. Ability to monitor progress and maintain effective tracking systems. Excellent written and verbal communication skills. Ability to communicate confidently and professionally with patients and colleagues. Understanding of confidentiality and data protection and information governance. Ability to recognise when an issue requires clinical input and escalate appropriately. Personal Qualities Proactive and self-motivated. Highly organised and methodical. Reliable and conscientious. Approachable and able to develop positive working relationships. Confident working independently while remaining an effective member of the wider practice team. Able to use initiative within clearly defined boundaries. Flexible and adaptable to changing priorities. Committed to providing a high-quality service to patients. Comfortable taking ownership of work and following tasks through to completion. Desirable Desirable Previous experience of QOF administration or coordination. Experience of SystmOne GP clinical system. Experience of running clinical searches and reports. Experience of patient recall systems. Knowledge of clinical coding and data quality within general practice. Experience of working with chronic disease registers. Understanding of wider primary care contractual requirements. Experience of producing performance reports or using spreadsheets to monitor activity. Experience of supporting audits or quality-improvement work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bewick Crescent Surgery

Address

27 Bewick Crescent

Newton Aycliffe

County Durham

DL5 5LH

United Kingdom

Employer's website

https://www.bewickcrescentsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bewick Crescent Surgery

Address

27 Bewick Crescent

Newton Aycliffe

County Durham

DL5 5LH

United Kingdom

Employer's website

https://www.bewickcrescentsurgery.nhs.uk/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen for a Social Prescribing Link Worker to join our growing multi-disciplinary team.

Main duties of the job

Teamwork, flexibility, enthusiasm and the ability to prioritise tasks effectively are essential skills.

About us

Sedgefield 1 Primary Care Network is an innovative, dynamic PCN combining 4 local GP Practices based in Sedgefield area, with a population of over 42,000 patients. We are continually seeking new ways to support and improve local healthcare services to our patient population.

Job summary

We have an exciting opportunity for a 27 hour part time HCA post to join our nursing team at Bewick Crescent Surgery. We are looking for a Healthcare Assistant who is able to provide a high standard of patient care and services such as venepuncture, ECG recording, Blood pressure, and a wide variety of other HCA duties. The role is varied and covers a range of duties, and training can be given if needed to the right candidate. We are a supportive team and actively encourage and support learning and career progression. We believe in teamwork and we are looking for the correct candidates who understand this and will fit into our team ethos.

Hours are negotiable to suit business needs and patient care delivery. Salary scale is dependent upon experience and qualifications.

Main duties of the job

We would like the successful candidates to undertake a wide variety of HCA duties which will include:

• Venepuncture
• Blood pressure recording
• ECG (including 24 hour monitoring)
• Diabetic foot care assessments.
• Urinalysis
• Immunisations - Flu and Pneumonia
• IM injections - B12
• Ear irrigation
• New Patient Health Checks
• NHS Health Checks.
• Chaperoning.

This is not an exhaustive list of duties and may be subject to change depending upon patient needs. Full training will be provided if required.

The successful candidate must possess the ability to work within the MDT as well as being able to work independently and manage their own caseload.

About us

Bewick Crescent Surgery is a well known large GP practice located within Newton Aycliffe. It provides care to a practice population of approximately 13,500 patients. The wider practice team consists of 4 GP partners and 5 salaried GP's as well as the nursing and admin teams. The nursing team has 2 advanced nurse practitioners and 1 nurse practitioner, 4 practice nurses, 2 nursing associates and 4 healthcare assistants.

We provide a supportive and caring team environment which radiates throughout the whole practice team. We believe in working hard to meet the needs of our patient population, and like to go the extra mile to achieve this where possible.

You will entitled to 5 weeks holiday + bank holidays pro rata to hours worked.

Salary is dependent upon skills and experience. There is the option to join or remain part of the NHS Pension scheme.

Annual mandatory training as well as paid training courses depending upon business needs.

The successful candidate will undergo a DBS check which the surgery will pay for.

Job summary

Bewick Crescent Surgery is seeking a highly organised and proactive Rota - Co-ordinator to join our busy practice team to cover maternity leave for a fixed period of 15 months starting November 2026.

This is an exciting opportunity for an experienced administrator with workforce planning or rota management experience to play a key role in supporting the delivery of safe, effective patient care. The successful candidate will be responsible for coordinating GP rotas, trainee doctor rotas and inductions, clinical room rotas and managing the practice generic email inbox. Working closely with GP Partners, the Practice management team and clinical leads, you will ensure that staffing levels are maintained and appointment capacity is optimised to meet the needs of our patient population.

Main duties of the job

• Plan, coordinate and maintain GP, pharmacist and room rotas
• Monitor staffing levels and identify potential rota gaps
• Create, amend and maintain appointment templates withing Systmone.
• As a training practice plan for GP trainees and students and work with their GP mentors regarding rotas.
• Act as a key point of contact for rota related queries
• Support workforce planning and service capacity management
• Administrative duties

About us

Bewick Crescent Surgery is a large forward thinking and innovative GP Practice providing high quality primary care services to approximately 13200 patients across our local community. We are proud of our reputation for delivering safe, effective patient-centred care while continually developing and improving the services we provide.

We are an established training practice with a strong commitment to education, learning and professional development. We support the training of future healthcare professionals and foster a culture where all staff are encouraged to develop their skills, share ideas and contribute to continuous improvement.