Job summary

At Birmingham Hospice, we are dedicated to improving the quality of life for people living with life-limiting conditions and supporting their families during one of the most challenging times they will face.

We are seeking caring, compassionate, and committed Health Care Assistants (HCAs) to join our In-Patient Unit team at Erdington Hospice.

As an HCA, you will be part of a multidisciplinary team delivering hands-on, high-quality palliative and end-of-life care. Youll ensure a safe environment for patients and families while being sensitive to their spiritual, psychological, and social needs.

What were looking for

A Level 2 NVQ in Health or Social Care is highly desirable. If you are currently working towards this qualification or can demonstrate a strong commitment to completing it while employed, we would love to hear from you. Please make sure this is clearly highlighted in your application.

Passion for Care: A genuine enthusiasm for delivering exceptional palliative and end-of-life care, with compassion and dignity at the heart of everything you do.

Experience: Previous hands-on experience in a healthcare or similar care setting, showcasing your ability to provide safe, person-centered support.

Competent in English and Maths (GCSE level or equivalent)

Ability to work flexibly across a 7-day rota and occasional multi-site locations

Strong communication skills (written and verbal) and a team player

Basic IT skills (databases, email, Word)

Main duties of the job

What we offer

Competitive salary and generous holiday entitlement

Wellbeing programmes and comprehensive training

Opportunities for career development and ongoing professional support

The chance to make a real difference as part of an amazing charity

Interested? For an informal discussion, contact Alison Breakwell, IPU Lead Nurse at [email protected]. Informal conversations are strongly encouraged.

Please note: We are unable to provide visa sponsorship for this role. All applicants must already have the right to work in the UK, including a minimum of 24 hours per week.

** Please note: This vacancy may close earlier than the stated deadline if we receive a high volume of applications.

PleaWe monitor the use of AI in application forms. Any application with more than 30% AI-generated content will not be considered for shortlisting.

About us

Birmingham Hospice provides expert palliative and end of life care for people and their families living with life-limiting illnesses.

We believe that all people in Birmingham should have access to the best specialist care and support - when, where and how they need it. Our vision is a future where everyone with a life-limiting illness will live and die with dignity and in comfort. Our mission is to enable more people from all communities to access the care of their choice at the end of life.

During a recent CQC inspection our sites have been rated outstanding, with independent health care regulators highlighting that colleagues and services are caring, responsive and well-led.

Our outstanding teams are passionate about providing the very best care, and patients and their loved ones are at the heart of everything we do.

Our values of kindness, respect, innovation, togetherness, positivity and openness are at the centre of who we are, what we do and how we behave. We pride ourselves on being an inclusive, welcoming, caring and supportive team. We are offering a competitive salary, with generous holiday allowance, a contribution pension scheme, and a commitment to investing in our people through employee benefits and ongoing professional development.

Job summary

At Birmingham Hospice our teams are committed to improving the quality of life for people living with life-limiting conditions, as well as supporting their families and loved ones during one of the most challenging periods they will ever face.

We are currently recruiting two Senior Therapy Support Workers to work within our Therapies Team at Birmingham Hospice. We are looking for enthusiastic individuals who are team players, dynamic and passionate about palliative care to join our therapy team and the wider hospice team. This post requires the candidate to work across our Inpatient Unit, Living Well Centre service and in the community to support both our Physiotherapists and Occupational Therapists.

You will be working within a multi-disciplinary team offering specialist palliative care to our patients. To excel in this role, you will need to deliver therapy interventions with support from the therapy team with a focus on working towards patient centred goals to enable our patients to achieve what matters most to them. Excellent communication skills and a flexible attitude to meeting patients needs are needed to fulfil this role.

Main duties of the job

• You will have experience of working as a Therapy Support Worker with patients in a relevant setting and ideally within palliative or hospice environment.
• You will be patient focused and passionate about holistic care for the palliative patient.
• You will have experience in this field or transferrable skills that can be utilised for this specialist role.
• Preferably have attained advanced communication (certificate) and excellent interpersonal skills and can work flexibly as part of a multidisciplinary team.
• A drivers licence, business insurance and access to a car for work purposes is essential to this role.

You must be able to travel across Birmingham, sometimes at short notice and therefore you will need to be a car owner/driver with access to your own vehicle and hold a current full UK driving licence or have access to a driver.

To view the full job description and to view the accompanying video for this role please visit our website: www.birminghamhospice.org.uk

Previous applicants need not reapply.

About us

Birmingham Hospice provides expert palliative and end of life care for people and their families living with life-limiting illnesses.

We believe that all people in Birmingham should have access to the best specialist care and support - when, where and how they need it. Our vision is a future where everyone with a life-limiting illness will live and die with dignity and in comfort. Our mission is to enable more people from all communities to access the care of their choice at the end of life.

During a recent CQC inspection our sites have been rated outstanding, with independent health care regulators highlighting that colleagues and services are caring, responsive and well-led.

Our outstanding teams are passionate about providing the very best care, and patients and their loved ones are at the heart of everything we do.

Our values of kindness, respect, innovation, togetherness, positivity and openness are at the centre of who we are, what we do and how we behave. We pride ourselves on being an inclusive, welcoming, caring and supportive team. Were offering a competitive salary, with generous holiday allowance, a contribution pension scheme, and a commitment to investing in our people through employee benefits and ongoing professional development.

Job summary

Acorns Children's Hospice are looking for a Children's Palliative Nurse Specialist to join the team in our Hospice in Birmingham. As an experienced practitioner, you will beresponsible for the assessment of care needs and development, implementation and evaluation of programmes of care with the multidisciplinary team and patients families.

Main duties of the job

Acorns Children's Hospice are looking for a Children's Palliative Nurse Specialist to join the team in our Hospice in Birmingham. As an experienced practitioner, you will beresponsible for the assessment of care needs and development, implementation and evaluation of programmes of care with the multidisciplinary team and patients families.

About us

Acorns is recognised as a great place to work because of our people. Our priority is that our people feel valued, whatever their background and experience, and wherever they work.

Job summary

Location: Both Sites

Hours: 37.5 hours, combination of day and night working, 8.00pm 08:00am and day shifts

Interview Dates: 16th/18th September 2026

At Birmingham Hospice, patients and families are at the heart of everything we do. From our Inpatient Units and Living Well Centres to bereavement support services, we provide compassionate care and support when it matters most.

We are excited to offer an opportunity to join our innovative Specialist Palliative Urgent Response (SPUR) Service as a Clinical Lead. This role is ideal for an experienced and compassionate healthcare professional who is passionate about delivering high-quality clinical care while leading and developing a dynamic multidisciplinary team.

As a key member of the SPUR leadership team, you will spend approximately 60% of your time providing leadership and operational support, helping to develop and inspire our Urgent Support Healthcare Assistants, Urgent Response Nurses and Paramedics. The remaining 40% of your role will be clinical, rotating between triage and face-to-face care, responding to urgent referrals from patients, families and healthcare professionals across Birmingham and Solihull.

Working within a responsive service that aims to assess patients within two hours, you will play a vital role in ensuring patients receive timely, specialist palliative and end of life care, helping them remain in their preferred place of care wherever possible.

Main duties of the job

What We're Looking For

• Registered healthcare professional (NMC or HCPC registered)
• Passion for palliative and end of life care
• V300 Independent Prescribing qualification
• Experience of leading and supporting clinical teams
• Ability to work independently and collaboratively across organisations and systems
• Commitment to continuous learning, innovation and service improvement

Why Join Birmingham Hospice?

• Be part of an innovative service delivering compassionate care 24 hours a day, 7 days a week
• Play a key role in shaping and developing a growing specialist service
• Develop your leadership and specialist palliative care expertise
• Make a meaningful difference to patients and families when they need support most
• Benefit from a generous employee benefits package
• Retain NHS continuous service benefits, including pension and annual leave entitlements

Interested?

To find out more about this exciting opportunity, scan the QR code or visit the Jobs section of our website using the link below.

Join us and help deliver outstanding palliative and end of life care across Birmingham and Solihull.

For an informal discussion about the role, please contact:

Kellie Owen at [email protected] Telephone: 07980 929 792orRachel Harrison at [email protected]

About us

Birmingham Hospice provides expert palliative and end of life care for people and their families living with life-limiting illnesses.

We believe that all people in Birmingham should have access to the best specialist care and support - when, where and how they need it. Our vision is a future where everyone with a life-limiting illness will live and die with dignity and in comfort. Our mission is to enable more people from all communities to access the care of their choice at the end of life.

During a recent CQC inspection our sites have been rated outstanding, with independent health care regulators highlighting that colleagues and services are caring, responsive and well-led.

Our outstanding teams are passionate about providing the very best care, and patients and their loved ones are at the heart of everything we do.

Our values of kindness, respect, innovation, togetherness, positivity and openness are at the centre of who we are, what we do and how we behave. We pride ourselves on being an inclusive, welcoming, caring and supportive team. We are offering a competitive salary, with generous holiday allowance, a contribution pension scheme, and a commitment to investing in our people through employee benefits and ongoing professional development.

Details

Date posted

18 September 2026

Pay scheme

Other

Salary

£45,732 to £52,333 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0060-26-0040

Job locations

Birmingham Hospice

76 Grange Road

Erdington

Birmingham

B24 0DF

United Kingdom

Birmingham Hospice

176 Raddlebarn Road

BIRMINGHAM

B29 7DA

United Kingdom

Job description

Job responsibilities

Job title:

SPUR Clinical Team Leader

Department:

Community

Hospice band:

Clinical Band 7

Reports to:

Community Services Lead

Responsible for:

SPUR

DBS required

Enhanced with Adult and Child Barring Lists

Job purpose

The SPUR Clinical Team Leader is responsible for the clinical, operational and professional leadership of the Specialist Palliative Urgent Response Service (SPUR).

The post holder will provide expert specialist palliative and end-of-life care advice, triage, assessment and intervention for patients experiencing urgent or complex needs across Birmingham and Solihull. They will function as an autonomous practitioner, independent prescriber and clinical leader whilst supporting the day-to-day management of the service.

The role combines approximately 40% clinical practice and 60% leadership, management, quality and service development responsibilities.

The post holder will support the safe delivery of urgent palliative care responses, oversee clinical decision-making, manage staff and resources, promote excellence in patient care and contribute to strategic developments across the wider health and care system.

Main duties and responsibilities

Provide specialist palliative and end-of-life care assessment, advice and intervention for patients, families and carers.

Undertake complex holistic assessment and clinical decision-making.

Act as an autonomous practitioner working independently within professional scope of practice.

Independently prescribe and review medication within competence.

Undertake specialist triage and prioritisation of referrals received by SPUR.

Coordinate urgent responses and ensure timely allocation of resources.

Assess, plan, implement and evaluate individualised care plans.

Support patients to remain in their preferred place of care wherever possible.

Facilitate rapid access to specialist palliative care services.

Lead management of complex symptom control and palliative emergencies.

Promote advance care planning, ReSPECT conversations and MASC implementation.

Support management of safeguarding concerns.

Liaise with GPs, District Nurses, Acute Trusts, WMAS, Care Homes and community teams.

Participate in the SPUR out-of-hours rota as required.

Act as an expert clinical resource for staff and system partners.

Support complex decision-making relating to admission avoidance and urgent care pathways.

Maintain professional accountability for all clinical decisions and delegated activity

Leadership and Management

• Provide day-to-day operational leadership for SPUR.
• Support the Service Lead in delivering service objectives and strategic priorities.
• Coordinate workforce deployment and caseload management.
• Ensure safe staffing and skill mix across the service.
• Participate in rota development and workforce planning.
• Line manage Band 7 practitioners and other designated staff.
• Undertake annual appraisals, supervision and wellbeing conversations.
• Support recruitment, selection and induction.
• Manage sickness, attendance and performance concerns in accordance with policy.
• Support staff development and succession planning.
• Promote a culture of accountability, learning and continuous improvement.
• Act as deputy for the Service Lead when required.
• Lead operational responses to incidents, escalations and service pressures.
• Support implementation of service developments and change programmes.

Clinical Governance and Quality

• Lead investigations into incidents, complaints and safeguarding concerns.
• Promote learning from incidents and near misses.
• Ensure compliance with clinical standards, policies and professional frameworks.
• Monitor documentation standards and undertake regular documentation audits.
• Support monitoring of response times, breaches and service performance indicators.
• Participate in clinical governance and audit programmes.
• Lead service improvement initiatives and quality improvement projects.
• Support development and review of policies, SOPs and clinical guidance.
• Monitor compliance with prescribing and medicines management standards.
• Contribute to PSIRF investigations and organisational learning.

Education and Workforce Development

• Act as a clinical role model.
• Support ongoing development of Band 6 practitioners.
• Deliver formal and informal education.
• Facilitate reflective practice, case reviews and clinical supervision.
• Support competency development and assessment.
• Supervise students and visiting professionals.
• Promote research, innovation and evidence-based practice.
• Support development of specialist palliative care knowledge across partner organisations.
• Lead learning from complex cases and system-wide reflections.

Service Development and System Leadership

• Develop effective partnership working across health and care organisations.
• Represent SPUR at operational and strategic meetings.
• Support ongoing evaluation of the SPUR model.
• Contribute to business planning and winter pressure planning.
• Identify gaps in service provision and opportunities for improvement.
• Support pathway development across urgent care, community and palliative care services.
• Promote awareness and utilisation of SPUR across Birmingham and Solihull.
• Contribute to service redesign and innovation programmes.

General duties

Confidentiality

All employees are required to uphold the confidentiality of all information records in whatever format, encountered in the course of employment and after it.

All employees are bound by the requirements of the General Data Protection Regulations when, in the course of their employment, they deal with information records relating to individuals.

Equality and Diversity

The hospice is committed to promoting an environment that values diversity. All staff are responsible for ensuring that they treat individuals equally and fairly and do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex and sexual orientation. The hospice expects all staff to behave in a way that recognises and respects diversity in line with the appropriate standards.

Health and safety

All employees have a responsibility under the terms of the Health and Safety at Work Act 1974 to protect and promote their own health and that of others in the workplace.

All employees must comply with all hospice health and safety procedures infection control.

The prevention and control of infection is the responsibility of everyone who is employed by the hospice. Employees must be aware of infection control policies, procedures and the importance of protecting themselves and their clients in maintaining a clean and healthy environment.

Information governance

All employees are responsible for ensuring they undertake any training relating to information governance, read the hospices policies, procedures and guidance documents relating to information governance, and understanding how this affects them in their role.

Professional development

All employees must participate in an annual appraisal and develop a personal development plan with their line manager.

All employees are responsible for maintaining their statutory and mandatory training.

Safeguarding children, young people and vulnerable adults

The hospice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All employees and volunteers are expected to behave in such a way that supports this commitment pandemic or major incident.

In the event of a pandemic or major incident, the post holder may be asked to undertake other duties not necessarily commensurate to the banding of this role. This could include duties in any part of the hospice. Prior to undertaking any duties, the member of staff will have full training and induction. We wont ask any member of staff to undertake duties for which they are not competent or where they feel unsafe in their environment or could put patients or themselves at risk.

The job description is not exhaustive and may be amended following appropriate consultation in the light of business needs.

Job description Job responsibilities Job title: SPUR Clinical Team Leader Department: Community Hospice band: Clinical Band 7 Reports to: Community Services Lead Responsible for: SPUR DBS required Enhanced with Adult and Child Barring Lists Job purpose The SPUR Clinical Team Leader is responsible for the clinical, operational and professional leadership of the Specialist Palliative Urgent Response Service (SPUR). The post holder will provide expert specialist palliative and end-of-life care advice, triage, assessment and intervention for patients experiencing urgent or complex needs across Birmingham and Solihull. They will function as an autonomous practitioner, independent prescriber and clinical leader whilst supporting the day-to-day management of the service. The role combines approximately 40% clinical practice and 60% leadership, management, quality and service development responsibilities. The post holder will support the safe delivery of urgent palliative care responses, oversee clinical decision-making, manage staff and resources, promote excellence in patient care and contribute to strategic developments across the wider health and care system. Main duties and responsibilities Provide specialist palliative and end-of-life care assessment, advice and intervention for patients, families and carers. Undertake complex holistic assessment and clinical decision-making. Act as an autonomous practitioner working independently within professional scope of practice. Independently prescribe and review medication within competence. Undertake specialist triage and prioritisation of referrals received by SPUR. Coordinate urgent responses and ensure timely allocation of resources. Assess, plan, implement and evaluate individualised care plans. Support patients to remain in their preferred place of care wherever possible. Facilitate rapid access to specialist palliative care services. Lead management of complex symptom control and palliative emergencies. Promote advance care planning, ReSPECT conversations and MASC implementation. Support management of safeguarding concerns. Liaise with GPs, District Nurses, Acute Trusts, WMAS, Care Homes and community teams. Participate in the SPUR out-of-hours rota as required. Act as an expert clinical resource for staff and system partners. Support complex decision-making relating to admission avoidance and urgent care pathways. Maintain professional accountability for all clinical decisions and delegated activity Leadership and Management Provide day-to-day operational leadership for SPUR. Support the Service Lead in delivering service objectives and strategic priorities. Coordinate workforce deployment and caseload management. Ensure safe staffing and skill mix across the service. Participate in rota development and workforce planning. Line manage Band 7 practitioners and other designated staff. Undertake annual appraisals, supervision and wellbeing conversations. Support recruitment, selection and induction. Manage sickness, attendance and performance concerns in accordance with policy. Support staff development and succession planning. Promote a culture of accountability, learning and continuous improvement. Act as deputy for the Service Lead when required. Lead operational responses to incidents, escalations and service pressures. Support implementation of service developments and change programmes. Clinical Governance and Quality Lead investigations into incidents, complaints and safeguarding concerns. Promote learning from incidents and near misses. Ensure compliance with clinical standards, policies and professional frameworks. Monitor documentation standards and undertake regular documentation audits. Support monitoring of response times, breaches and service performance indicators. Participate in clinical governance and audit programmes. Lead service improvement initiatives and quality improvement projects. Support development and review of policies, SOPs and clinical guidance. Monitor compliance with prescribing and medicines management standards. Contribute to PSIRF investigations and organisational learning. Education and Workforce Development Act as a clinical role model. Support ongoing development of Band 6 practitioners. Deliver formal and informal education. Facilitate reflective practice, case reviews and clinical supervision. Support competency development and assessment. Supervise students and visiting professionals. Promote research, innovation and evidence-based practice. Support development of specialist palliative care knowledge across partner organisations. Lead learning from complex cases and system-wide reflections. Service Development and System Leadership Develop effective partnership working across health and care organisations. Represent SPUR at operational and strategic meetings. Support ongoing evaluation of the SPUR model. Contribute to business planning and winter pressure planning. Identify gaps in service provision and opportunities for improvement. Support pathway development across urgent care, community and palliative care services. Promote awareness and utilisation of SPUR across Birmingham and Solihull. Contribute to service redesign and innovation programmes. General duties Confidentiality All employees are required to uphold the confidentiality of all information records in whatever format, encountered in the course of employment and after it. All employees are bound by the requirements of the General Data Protection Regulations when, in the course of their employment, they deal with information records relating to individuals. Equality and Diversity The hospice is committed to promoting an environment that values diversity. All staff are responsible for ensuring that they treat individuals equally and fairly and do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex and sexual orientation. The hospice expects all staff to behave in a way that recognises and respects diversity in line with the appropriate standards. Health and safety All employees have a responsibility under the terms of the Health and Safety at Work Act 1974 to protect and promote their own health and that of others in the workplace. All employees must comply with all hospice health and safety procedures infection control. The prevention and control of infection is the responsibility of everyone who is employed by the hospice. Employees must be aware of infection control policies, procedures and the importance of protecting themselves and their clients in maintaining a clean and healthy environment. Information governance All employees are responsible for ensuring they undertake any training relating to information governance, read the hospices policies, procedures and guidance documents relating to information governance, and understanding how this affects them in their role. Professional development All employees must participate in an annual appraisal and develop a personal development plan with their line manager. All employees are responsible for maintaining their statutory and mandatory training. Safeguarding children, young people and vulnerable adults The hospice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All employees and volunteers are expected to behave in such a way that supports this commitment pandemic or major incident. In the event of a pandemic or major incident, the post holder may be asked to undertake other duties not necessarily commensurate to the banding of this role. This could include duties in any part of the hospice. Prior to undertaking any duties, the member of staff will have full training and induction. We wont ask any member of staff to undertake duties for which they are not competent or where they feel unsafe in their environment or could put patients or themselves at risk. The job description is not exhaustive and may be amended following appropriate consultation in the light of business needs.

Person Specification

Experience

Essential

• Significant experience within specialist palliative and end-of-life care.
• Experience working autonomously in complex clinical situations.
• Advanced symptom management experience.
• Triage and urgent response experience.
• Leadership and management experience.
• Experience of supervising and developing staff.
• Experience of incident investigation and clinical governance.
• Experience of service development and quality improvement.
• Experience of multidisciplinary and system-wide working.
• Non-medical prescribing experience

Personal Skills and Attributes

Essential

• Advanced clinical reasoning and decision-making.
• Excellent communication and influencing skills.
• Ability to manage competing priorities.
• Strong leadership and people management skills.
• Ability to analyse complex situations and lead change.
• High level digital and SystmOne competence.
• Ability to deliver education and supervision.
• Ability to lead quality improvement initiatives.
• Ability to build effective relationships across organisational boundaries.
• Full UK driving licence and access to a vehicle

Desirable

• Experience of undertaking research/audit
• Intermediate/advanced IT competency
• Experience of being a clinical supervisor

Qualifications

Essential

• Registered Nurse (Adult) or relevant registered healthcare professional.
• Current NMC/HCPC registration.
• Degree level qualification.
• Independent Prescriber (V300) or willing to work towards.
• Advanced Clinical Assessment qualification.
• Postgraduate qualification in Palliative Care or equivalent experience.
• Evidence of continuing professional development.

Desirable

• Recognised teaching qualification or working towards

Person Specification Experience Essential Significant experience within specialist palliative and end-of-life care. Experience working autonomously in complex clinical situations. Advanced symptom management experience. Triage and urgent response experience. Leadership and management experience. Experience of supervising and developing staff. Experience of incident investigation and clinical governance. Experience of service development and quality improvement. Experience of multidisciplinary and system-wide working. Non-medical prescribing experience Personal Skills and Attributes Essential Advanced clinical reasoning and decision-making. Excellent communication and influencing skills. Ability to manage competing priorities. Strong leadership and people management skills. Ability to analyse complex situations and lead change. High level digital and SystmOne competence. Ability to deliver education and supervision. Ability to lead quality improvement initiatives. Ability to build effective relationships across organisational boundaries. Full UK driving licence and access to a vehicle Desirable Experience of undertaking research/audit Intermediate/advanced IT competency Experience of being a clinical supervisor Qualifications Essential Registered Nurse (Adult) or relevant registered healthcare professional. Current NMC/HCPC registration. Degree level qualification. Independent Prescriber (V300) or willing to work towards. Advanced Clinical Assessment qualification. Postgraduate qualification in Palliative Care or equivalent experience. Evidence of continuing professional development. Desirable Recognised teaching qualification or working towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Birmingham Hospice

Address

Birmingham Hospice

76 Grange Road

Erdington

Birmingham

B24 0DF

United Kingdom

Employer's website

https://www.birminghamhospice.org.uk (Opens in a new tab)

Employer details

Employer name

Birmingham Hospice

Address

Birmingham Hospice

76 Grange Road

Erdington

Birmingham

B24 0DF

United Kingdom

Employer's website

https://www.birminghamhospice.org.uk (Opens in a new tab)

Job summary

Interview Date: 8th October 2026

Hospice Corporate Band E: £38,413 (year one), £39,908 (year two, subject to achieving objectives)

Team: Income Generation and Marketing Department

Hours: Full-time 37.5 hours per week, fixed term until December 2028 (covering a secondment)

DBS Required

Hybrid working with multi-site working from home and across both sites, Selly Park and Erdington

About the role

We are recruiting a Communications and Marketing Manager to support income growth through the delivery of Birmingham Hospice's income generation communications and marketing activity.

This is a two-year, fixed-term post covering a secondment a genuine opportunity to make a lasting impact for a charity with ambitious plans for the future.

Working closely with income generation colleagues, you'll bring together fundraising, media, marketing, digital, creative and campaigns activity to maximise income, supporter acquisition and retention.

You will be confident leading projects and working collaboratively across teams to deliver impactful campaigns through social media, email and paid media, bringing creativity, innovation and new ideas to help secure and grow all forms of voluntary income and raise the profile of Birmingham Hospice.

Main duties of the job

What you will bring

• A background in a fundraising and/or communications environment
• A proven track record creating multimedia communications campaigns, including social media, email and paid digital advertising (e.g. Meta, Google, TikTok ads)
• Experience of developing and managing digital channels, including websites and a variety of social media platforms
• Some experience of line managing, mentoring or developing team members
• Excellent organisational skills, with the ability to manage a complex workload and prioritise effectively
• Creative thinking skills with the ability to spot opportunities for innovation and growth

What we offer

• Join a supportive, creative and collaborative team where your ideas are valued
• A varied and interesting role leading fundraising marketing, digital and campaigns activity
• Autonomy to try new things and bring innovation to your work
• Work that makes a genuine difference for people living with terminal illness and their families
• Recognition of prior NHS or hospice service (including pension and annual leave entitlements)
• Generous annual leave, wellbeing programmes and access to employee benefit platforms such as Stream and Engage

For further information or an informal chat, please email Head of Communications and Marketing, Louise Allen, at [email protected].

About us

Birmingham Hospice provides expert palliative and end of life care for people and their families living with life-limiting illnesses.

We believe that all people in Birmingham should have access to the best specialist care and support - when, where and how they need it. Our vision is a future where everyone with a life-limiting illness will live and die with dignity and in comfort. Our mission is to enable more people from all communities to access the care of their choice at the end of life.

During a recent CQC inspection our sites have been rated outstanding, with independent health care regulators highlighting that colleagues and services are caring, responsive and well-led.

Our outstanding teams are passionate about providing the very best care, and patients and their loved ones are at the heart of everything we do.

Our values of kindness, respect, innovation, togetherness, positivity and openness are at the centre of who we are, what we do and how we behave. We pride ourselves on being an inclusive, welcoming, caring and supportive team. We are offering a competitive salary, with generous holiday allowance, a contribution pension scheme, and a commitment to investing in our people through employee benefits and ongoing professional development.

Details

Date posted

18 September 2026

Pay scheme

Other

Salary

£38,413 a year Moving to £39,908 year 2 subject to achieving objectives

Contract

Fixed term

Duration

24 months

Working pattern

Full-time, Flexible working

Reference number

B0060-26-0041

Job locations

76 Grange Road

Erdington

Birmingham

B24 0DF

United Kingdom

Birmingham Hospice

176 Raddlebarn Road

Selly Park

BIRMINGHAM

B29 7DA

United Kingdom

Job description

Job responsibilities

Job title:

Communications and Marketing Manager (fundraising)

Department:

Income Generation and Marketing

Hospice band:

Corporate Band E:

Hours:

37.5 hours per week

Fixed term until December 2028 (to cover a secondment)

Fixed term until December 2028 (to cover a secondment)

Reports to:

Head of Communications and Marketing

Responsible for:

Fundraising Marketing Officer, and Communications and Marketing Assistant

DBS required

Basic

Responsible for supporting income growth through the delivery of Birmingham Hospice's income generation communications and marketing activity.

This is a two-year, fixed-term post covering a secondment - a genuine opportunity to make a lasting impact for a charity with ambitious plans for the future.

Working closely with income generation colleagues, the post holder will bring together fundraising, media, marketing, digital, creative and campaigns activity to maximise income, supporter acquisition and retention.

The post holder will be confident leading projects and working collaboratively across teams to deliver impactful campaigns through social media, email and paid media.

The post holder will bring creativity, innovation and new ideas to the Income Generation Department to help secure and grow all forms of voluntary income, and raise the profile of Birmingham Hospice.

Main duties and responsibilities

Campaigns and Communications

In partnership with income generation colleagues, develop and lead the delivery of multi-channel promotional strategies to support campaigns, events and appeals such as Light up a Life, Treecycling, the Chocolate 5K, community fundraising, individual giving and legacy promotion.

Oversee the production and delivery of direct mail, such as appeals and raffles, produced by the Fundraising Marketing Officer in collaboration with fundraising colleagues.

Ensure the Fundraising Marketing Team sources and produces inspiring case studies to support fundraising activity and delivers a gold-standard supporter experience journey.

PR and Marketing

Work with fundraising colleagues to develop and deliver innovative and engaging marketing plans that include the production of printed materials, video content and digital assets.

Act as a brand guardian, ensuring the Birmingham Hospice brand is consistent and follows guidelines across all fundraising printed and digital collateral, merchandise and signage.

In partnership with the Communications and Marketing Manager (PR), build and maintain strong media and PR relationships with local and regional contacts to raise the profile of the hospice's fundraising activities.

Work with fundraising managers to develop supplier briefings and act as a first point of contact for external graphic designers, print and merchandise suppliers, marketing agencies and the charity's web developers.

Ensure that all marketing materials are produced on time and within budget.

Digital and Social Media

Alongside fundraising managers, set the strategy and direction of all fundraising content across social media channels, including Facebook, Instagram, TikTok, LinkedIn and YouTube, ensuring content upholds brand and quality standards.

Oversee the social media content calendar, supported by the Communications and Marketing Assistant and the Fundraising Marketing Officer.

Lead the development of fundraising content and donation functionality on the Birmingham Hospice website. Day-to-day liaison with the CMS provider is led by the Fundraising Marketing Officer and Communications and Marketing Assistant, with functionality scope and site standards agreed by the Communications and Marketing Manager (fundraising) and Head of Communications and Marketing.

Monitor and review traffic to the income generation pages of the charity's website, and take steps to increase visitor numbers and conversion rates.

Oversee paid advertising strategy, including Meta ads, TikTok ads and Google ads.

Identify and explore digital opportunities, such as PPC advertising, to support income generation.

Support fundraising managers with the implementation of the charity's new CRM.

Strategy and Development

Work with the Head of Communications and Marketing to develop and deliver an annual marketing plan to support the charity's fundraising strategy.

Build strong working relationships with all income generation and marketing colleagues, and across the wider charity.

Evaluate and monitor all aspects of income generation communications, online and offline, using analytical tools.

Produce high-level marketing metrics to support the Head of Communications and Marketing, and fundraising managers, in the evaluation and reporting of key events, appeals and campaigns.

Research and develop new marketing trends and opportunities to help maximise income generation.

Keep up to date with best practice in the charity sector generally, but particularly regarding fundraising communications innovation, legislation and codes of practice.

Ensure all income generation communications and marketing materials meet legal compliance and regulatory requirements, e.g. Charity Commission guidance, Gift Aid, GDPR and hospice policies.

Have a good understanding of income generation and communications.

Be an active participant in all Income Generation Department meetings and working groups.

Leadership and Management

Lead the Fundraising Marketing Team to deliver on agreed objectives and targets identified in the Communications and Marketing, and income generation strategies.

Line manage the Fundraising Marketing Officer and Communications and Marketing Assistant, by agreeing clear objectives, holding monthly 1-1s and annual reviews, and providing effective and supportive line management.

Develop the team through mentoring, coaching and training.

Develop internal relationships with the charity's corporate, clinical, medical and retail teams, and identify opportunities to increase income within the organisation through collaborative working.

Ensure the Fundraising Marketing Team works within the Fundraising Code of Practice and maintains a high standard of supporter care.

Expectations

This is primarily a 9am-5pm, Monday to Friday role, with occasional flexibility required to work evenings and weekends to support events and activities.

Ability to travel to external meetings.

Ability to work across both hospice sites (Selly Park and Erdington).

Assist at fundraising events and activities where appropriate and necessary.

Undertake any other duties as may be required by the Head of Communications and Marketing, and the Income Generation Director.

General duties

Confidentiality

All employees are required to uphold the confidentiality of all information records in whatever format, encountered in the course of employment and after it.

All employees are bound by the requirements of the General Data Protection Regulations when, in the course of their employment, they deal with information records relating to individuals.

Equality and Diversity

The hospice is committed to promoting an environment that values diversity. All staff are responsible for ensuring that they treat individuals equally and fairly and do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex and sexual orientation. The hospice expects all staff to behave in a way that recognises and respects diversity in line with the appropriate standards.

Health and safety

All employees have a responsibility under the terms of the Health and Safety at Work Act 1974 to protect and promote their own health and that of others in the workplace.

All employees must comply with all hospice health and safety procedures infection control.

The prevention and control of infection is the responsibility of everyone who is employed by the hospice. Employees must be aware of infection control policies, procedures and the importance of protecting themselves and their clients in maintaining a clean and healthy environment.

Information governance

All employees are responsible for ensuring they undertake any training relating to information governance, read the hospices policies, procedures and guidance documents relating to information governance, and understanding how this affects them in their role.

Professional development

All employees must participate in an annual appraisal and develop a personal development plan with their line manager.

All employees are responsible for maintaining their statutory and mandatory training.

Safeguarding children, young people and vulnerable adults

The hospice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All employees and volunteers are expected to behave in such a way that supports this commitment pandemic or major incident.

Job description Job responsibilities Job title: Communications and Marketing Manager (fundraising) Department: Income Generation and Marketing Hospice band: Corporate Band E: Hours: 37.5 hours per weekFixed term until December 2028 (to cover a secondment) Fixed term until December 2028 (to cover a secondment) Reports to: Head of Communications and Marketing Responsible for: Fundraising Marketing Officer, and Communications and Marketing Assistant DBS required Basic Responsible for supporting income growth through the delivery of Birmingham Hospice's income generation communications and marketing activity. This is a two-year, fixed-term post covering a secondment - a genuine opportunity to make a lasting impact for a charity with ambitious plans for the future. Working closely with income generation colleagues, the post holder will bring together fundraising, media, marketing, digital, creative and campaigns activity to maximise income, supporter acquisition and retention. The post holder will be confident leading projects and working collaboratively across teams to deliver impactful campaigns through social media, email and paid media. The post holder will bring creativity, innovation and new ideas to the Income Generation Department to help secure and grow all forms of voluntary income, and raise the profile of Birmingham Hospice. Main duties and responsibilities Campaigns and Communications In partnership with income generation colleagues, develop and lead the delivery of multi-channel promotional strategies to support campaigns, events and appeals such as Light up a Life, Treecycling, the Chocolate 5K, community fundraising, individual giving and legacy promotion. Oversee the production and delivery of direct mail, such as appeals and raffles, produced by the Fundraising Marketing Officer in collaboration with fundraising colleagues. Ensure the Fundraising Marketing Team sources and produces inspiring case studies to support fundraising activity and delivers a gold-standard supporter experience journey. PR and Marketing Work with fundraising colleagues to develop and deliver innovative and engaging marketing plans that include the production of printed materials, video content and digital assets. Act as a brand guardian, ensuring the Birmingham Hospice brand is consistent and follows guidelines across all fundraising printed and digital collateral, merchandise and signage. In partnership with the Communications and Marketing Manager (PR), build and maintain strong media and PR relationships with local and regional contacts to raise the profile of the hospice's fundraising activities. Work with fundraising managers to develop supplier briefings and act as a first point of contact for external graphic designers, print and merchandise suppliers, marketing agencies and the charity's web developers. Ensure that all marketing materials are produced on time and within budget. Digital and Social Media Alongside fundraising managers, set the strategy and direction of all fundraising content across social media channels, including Facebook, Instagram, TikTok, LinkedIn and YouTube, ensuring content upholds brand and quality standards. Oversee the social media content calendar, supported by the Communications and Marketing Assistant and the Fundraising Marketing Officer. Lead the development of fundraising content and donation functionality on the Birmingham Hospice website. Day-to-day liaison with the CMS provider is led by the Fundraising Marketing Officer and Communications and Marketing Assistant, with functionality scope and site standards agreed by the Communications and Marketing Manager (fundraising) and Head of Communications and Marketing. Monitor and review traffic to the income generation pages of the charity's website, and take steps to increase visitor numbers and conversion rates. Oversee paid advertising strategy, including Meta ads, TikTok ads and Google ads. Identify and explore digital opportunities, such as PPC advertising, to support income generation. Support fundraising managers with the implementation of the charity's new CRM. Strategy and Development Work with the Head of Communications and Marketing to develop and deliver an annual marketing plan to support the charity's fundraising strategy. Build strong working relationships with all income generation and marketing colleagues, and across the wider charity. Evaluate and monitor all aspects of income generation communications, online and offline, using analytical tools. Produce high-level marketing metrics to support the Head of Communications and Marketing, and fundraising managers, in the evaluation and reporting of key events, appeals and campaigns. Research and develop new marketing trends and opportunities to help maximise income generation. Keep up to date with best practice in the charity sector generally, but particularly regarding fundraising communications innovation, legislation and codes of practice. Ensure all income generation communications and marketing materials meet legal compliance and regulatory requirements, e.g. Charity Commission guidance, Gift Aid, GDPR and hospice policies. Have a good understanding of income generation and communications. Be an active participant in all Income Generation Department meetings and working groups. Leadership and Management Lead the Fundraising Marketing Team to deliver on agreed objectives and targets identified in the Communications and Marketing, and income generation strategies. Line manage the Fundraising Marketing Officer and Communications and Marketing Assistant, by agreeing clear objectives, holding monthly 1-1s and annual reviews, and providing effective and supportive line management. Develop the team through mentoring, coaching and training. Develop internal relationships with the charity's corporate, clinical, medical and retail teams, and identify opportunities to increase income within the organisation through collaborative working. Ensure the Fundraising Marketing Team works within the Fundraising Code of Practice and maintains a high standard of supporter care. Expectations This is primarily a 9am-5pm, Monday to Friday role, with occasional flexibility required to work evenings and weekends to support events and activities. Ability to travel to external meetings. Ability to work across both hospice sites (Selly Park and Erdington). Assist at fundraising events and activities where appropriate and necessary. Undertake any other duties as may be required by the Head of Communications and Marketing, and the Income Generation Director. General duties Confidentiality All employees are required to uphold the confidentiality of all information records in whatever format, encountered in the course of employment and after it. All employees are bound by the requirements of the General Data Protection Regulations when, in the course of their employment, they deal with information records relating to individuals. Equality and Diversity The hospice is committed to promoting an environment that values diversity. All staff are responsible for ensuring that they treat individuals equally and fairly and do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex and sexual orientation. The hospice expects all staff to behave in a way that recognises and respects diversity in line with the appropriate standards. Health and safety All employees have a responsibility under the terms of the Health and Safety at Work Act 1974 to protect and promote their own health and that of others in the workplace. All employees must comply with all hospice health and safety procedures infection control. The prevention and control of infection is the responsibility of everyone who is employed by the hospice. Employees must be aware of infection control policies, procedures and the importance of protecting themselves and their clients in maintaining a clean and healthy environment. Information governance All employees are responsible for ensuring they undertake any training relating to information governance, read the hospices policies, procedures and guidance documents relating to information governance, and understanding how this affects them in their role. Professional development All employees must participate in an annual appraisal and develop a personal development plan with their line manager. All employees are responsible for maintaining their statutory and mandatory training. Safeguarding children, young people and vulnerable adults The hospice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All employees and volunteers are expected to behave in such a way that supports this commitment pandemic or major incident.

Person Specification

Personal Skills and Attributes

Essential

• Excellent organisational skills. Ability to manage a complex workload and prioritise effectively. Ability to work calmly and methodically when under pressure.
• Advanced IT skills.
• Self-starter with proven ability to use initiative.
• Creative thinking skills with the ability to spot opportunities for innovation and growth.
• High levels of accuracy in writing and proof reading.
• Strong presentation and interpersonal skills.
• Proficient at working to deadlines.
• Listens to and shares information, opinions and ideas.
• Communicates in a range of effective approaches tailored to audience needs.
• Understands stakeholder needs and responds appropriately.
• Passion to provide a gold-standard supporter experience.
• Willingness to participate in training and professional development.
• Flexibility around work location and hours.

Experience

Essential

• Experience of working in a fundraising and/or communications environment.
• Experience of marketing metrics analysis, evaluating and reporting.
• Ability to analyse sector-specific information from a variety of sources and translate into a report format.
• Awareness of third sector marketing and communications complexities.
• Experience of creating multimedia communications campaigns.
• Experience of developing and managing digital channels including websites and a variety of social media platforms.
• Experience of briefing and managing external design, web and marketing agencies and suppliers.
• Experience of line managing, mentoring or developing team members.
• Experience of overseeing or delivering paid digital advertising (e.g. Meta, Google, TikTok ads).

Desirable

• Knowledge of the NHS or charity sector communications environment.
• Good knowledge of GDPR.
• Graphic design skills.
• Experience of using or implementing a CRM system.

Qualifications

Essential

• Educated to A-level or equivalent, or can demonstrate a thorough underpinning knowledge and theory relevant to the role.
• Evidence of professional development to refresh or acquire new communications skills.

Desirable

• Educated to degree level or equivalent in marketing, PR, communications, English or business studies.
• Chartered Institute of Marketing (CIM) or Chartered Institute of Public Relations (CIPR) qualification.
• Chartered Institute of Fundraising (CIoF) qualification

Person Specification Personal Skills and Attributes Essential Excellent organisational skills. Ability to manage a complex workload and prioritise effectively. Ability to work calmly and methodically when under pressure. Advanced IT skills. Self-starter with proven ability to use initiative. Creative thinking skills with the ability to spot opportunities for innovation and growth. High levels of accuracy in writing and proof reading. Strong presentation and interpersonal skills. Proficient at working to deadlines. Listens to and shares information, opinions and ideas. Communicates in a range of effective approaches tailored to audience needs. Understands stakeholder needs and responds appropriately. Passion to provide a gold-standard supporter experience. Willingness to participate in training and professional development. Flexibility around work location and hours. Experience Essential Experience of working in a fundraising and/or communications environment. Experience of marketing metrics analysis, evaluating and reporting. Ability to analyse sector-specific information from a variety of sources and translate into a report format. Awareness of third sector marketing and communications complexities. Experience of creating multimedia communications campaigns. Experience of developing and managing digital channels including websites and a variety of social media platforms. Experience of briefing and managing external design, web and marketing agencies and suppliers. Experience of line managing, mentoring or developing team members. Experience of overseeing or delivering paid digital advertising (e.g. Meta, Google, TikTok ads). Desirable Knowledge of the NHS or charity sector communications environment. Good knowledge of GDPR. Graphic design skills. Experience of using or implementing a CRM system. Qualifications Essential Educated to A-level or equivalent, or can demonstrate a thorough underpinning knowledge and theory relevant to the role. Evidence of professional development to refresh or acquire new communications skills. Desirable Educated to degree level or equivalent in marketing, PR, communications, English or business studies. Chartered Institute of Marketing (CIM) or Chartered Institute of Public Relations (CIPR) qualification. Chartered Institute of Fundraising (CIoF) qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham Hospice

Address

76 Grange Road

Erdington

Birmingham

B24 0DF

United Kingdom

Employer's website

https://www.birminghamhospice.org.uk (Opens in a new tab)

Employer details

Employer name

Birmingham Hospice

Address

76 Grange Road

Erdington

Birmingham

B24 0DF

United Kingdom

Employer's website

https://www.birminghamhospice.org.uk (Opens in a new tab)

Job summary

Acorns Children's Hospice Trust are looking for Children's Palliative Healthcare Assistants for our Birmingham Hospice to deliver holistic care to children and young people with a range of complex health needs, life-limiting or life-threatening conditions.

Main duties of the job

Acorns Children's Hospice Trust are looking for Children's Palliative Healthcare Assistants for our Birmingham Hospice to deliver holistic care to children and young people with a range of complex health needs, life-limiting or life-threatening conditions.

About us

Acorns is recognised as a great place to work because of our people. Our priority is that our people feel valued, whatever their background and experience, and wherever they work.

Job summary

Join us in bringing compassionate care to people where they need it most

At Birmingham Hospice our teams are committed to improving the quality of life for people living with life-limiting conditions, as well as supporting their families and loved ones during one of the most challenging periods they will ever face.

Our 24/7 Specialist Palliative Urgent Response (SPUR) service support patients with a palliative diagnosis and those that are reaching end of life in the patients own setting providing rapid, compassionate palliative care support across Birmingham and Solihull. This service ensures that patients and families receive expert help when they need it most - day or night.

We are looking for an experienced, innovative, patient-centred, compassionate and motivated HCA to join this fantastic professional team working overnight. You will be working alongside dedicated urgent response nurses and clinical nurse specialists caring for palliative patients within their own homes. You will be required to deliver personal care and adapt to the changing needs of a patient and their families whilst being sensitive to their spiritual, psychological and social needs.

Main duties of the job

Our requirements:

Level 3 NVQ in health or social care or show a willingness to work towards.

Experience of working in a care role in the health care sector and/or other care related experience

Competent in English and Maths (up to GCSE level or equivalent)

The ability to work nights and flexibly

The ability to use your initiative and prioritise your workload

Good communication skills both written and verbal

Competent IT skills including use of databases, email, and Word

You will need to be a car owner/driver with access to your own vehicle and hold a current full UK driving licence or have access to a driver.

In return, we offer the opportunity to be part of an amazing charity, competitive salary, generous holiday entitlement, wellbeing programmes, comprehensive training and the opportunity to develop your career through ongoing professional development and support.

For further information and an informal discussion about the role please contact Zoe Nock, Clinical Nurse Specialist by email: [email protected]. Informal discussions are strongly encouraged.

Please note applications may be reviewed for the use of AI-generated content. We welcome candidates using tools to support clarity and presentation, but no more than 30% of an application should be AI-generated; your application should clearly reflect your own experience, skills and motivation for the role.

About us

Birmingham Hospice provides expert palliative and end of life care for people and their families living with life-limiting illnesses.

We believe that all people in Birmingham should have access to the best specialist care and support - when, where and how they need it. Our vision is a future where everyone with a life-limiting illness will live and die with dignity and in comfort. Our mission is to enable more people from all communities to access the care of their choice at the end of life.

During a recent CQC inspection our sites have been rated outstanding, with independent health care regulators highlighting that colleagues and services are caring, responsive and well-led.

Our outstanding teams are passionate about providing the very best care, and patients and their loved ones are at the heart of everything we do.

Our values of kindness, respect, innovation, togetherness, positivity and openness are at the centre of who we are, what we do and how we behave. We pride ourselves on being an inclusive, welcoming, caring and supportive team. We are offering a competitive salary, with generous holiday allowance, a contribution pension scheme, and a commitment to investing in our people through employee benefits and ongoing professional development.

Job summary

Acorns Children's Hospice are looking for an Occupational Therapist and Therapies Lead to support the development and delivery of the AHP services across the organisation, using their clinical expertise. You will manage the therapy team across our sites in Walsall, Worcester and Birmingham.

Main duties of the job

Acorns Children's Hospice are looking for an Occupational Therapist and Therapies Lead to support the development and delivery of the AHP services across the organisation, using their clinical expertise. You will manage the therapy team across our sites in Walsall, Worcester and Birmingham.

About us

Acorns is recognised as a great place to work because of our people. Our priority is that our people feel valued, whatever their background and experience, and wherever they work.