Job summary

We are looking to recruit a full time Patient Services Administrator to join our busy patient services admin team at Newlands Medical Centre in Central Middlesbrough.

The ideal candidate would have some prior experience in a similar role and be able to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis.

We use EMIS clinical system, full training will be provided to the successful applicant if required.

Main duties of the job

You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients,effective use of the appointment system through care navigation, processing of information (electronic and hard copy) and assisting patients as required. You will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

Newlands Medical Centre is a friendly GP practice based in Middlesbrough with a registered list size of just above 9000 patients. We achieve highly in QOF and have a CQC rating of good. We are a busy practice but believe in ensuring our staff are supported during the busy working week. We have numerous social events both onsite and a social evening at Christmas. We have Investors in People Gold Award and are committed to developing our team to provide quality.

We are a member of Greater Middlesbrough PCN and work closely with our other 7 member practices.

Our Primary Care multidisciplinary team currently consists of 4 GP Partners, 3 Salaried GPs, 2 Practice Nurses, 1 Nurse Associate, 2 Health Care Assistants, Clinical Pharmacist, and Pharmacy Technician. We also have allocated ARRS roles via our PCN which included an FCP, a Dietician, social prescribers, mental health workers. Attached staff include midwife, health visitors and district nursing team.

Job summary

We are looking for individuals who can be part of our fast-moving, innovative and ambitious teams, dedicated to supporting the residents of Sunderland to manage their own health both at home and in our dedicated clinics.

As well as caring for people in their own homes, we also operate clinic environments for enhanced wound care .

No two days are the same in our friendly District Nursing Teams. New team members are supported with a comprehensive induction programme to The Trust and to our locality, we have a great preceptorship programme for newly qualified nurses too!

Main duties of the job

Main duties are to provide a high-quality person-centred approach to care delivery which always considers people's safety, privacy, dignity whilst promoting and embodying the Trust's values. Undertake assessments of patients care needs and develop programmes of care as part of the wider multi-disciplinary care team. As a Community Staff Nurse, you would manage acute and chronic nursing needs, be able to develop strong, therapeutic relationships with your patients and work closely with community partners to achieve the best possible health outcomes.

You'd be supporting people to maintain their wellbeing and independence, helping to avoid unnecessary admission to hospital as well as delivering exceptional end of life care including symptom management and help in identifying and achieving people's preferences.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Details

Date posted

12 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year pro-rata for part time hours

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

C9155-CMNM-1026-22

Job locations

Grindon Lane Primary Care Centre

Grindon Lane

SUNDERLAND

SR3 4DE

United Kingdom

Clarendon

Windmill Way

Hebburn

NE31 1AT

United Kingdom

Washington Primary Care Centre

Parkway

WASHINGTON

Tyne And Wear

NE38 7QZ

United Kingdom

Houghton Primary Care Centre

Brinkburn Crescent

Houghton Le Spring

DH4 5GU

United Kingdom

Bunny Hill Primary Care Centre

Hylton Lane

SUNDERLAND

Tyne and Wear

SR5 4BW

United Kingdom

Riverview Health Centre

Borough Road

SUNDERLAND

SR1 2HJ

United Kingdom

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To be responsible and accountable for the delivery of safe, effective and compassionate nursing care for patients designated to their care.

To always work to the NMC Code.

To supervise non-registered staff as stipulated by the NMC under the requirements of delegation.

Provide effective leadership and assist with the management and organisation of the ward/department in the absence of the Ward manager or Junior Sister / Charge Nurse.

To comply with the trusts vision, values and behavioural compact.

Job description Job responsibilities PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.To be responsible and accountable for the delivery of safe, effective and compassionate nursing care for patients designated to their care.To always work to the NMC Code.To supervise non-registered staff as stipulated by the NMC under the requirements of delegation.Provide effective leadership and assist with the management and organisation of the ward/department in the absence of the Ward manager or Junior Sister / Charge Nurse. To comply with the trusts vision, values and behavioural compact.

Person Specification

Experience

Essential

• Experience of working in anacute hospital or community healthcare setting

Desirable

• Recent experience of working as a registered nurse

Skills and Knowledge

Essential

• Ability to provide and receive complex, sensitive or contentious information
• Able to work without supervision
• Competent in the use of IT such as Microsoft Office
• Evidence of CPD
• Knowledge of national health and social care policy
• Knowledge of evidence based guidelines
• e.g.NICE guidelines, NPSA alerts, current nursing legislation

Desirable

• Venepuncture and cannulation competency

Qualifications

Essential

• Current NMC Registration (Level 1 adult nurse) or evidence of qualification if newly qualified
• Driving license

Desirable

• Degree in Nursing
• Clinical Teaching experience
• Mentorship preparation
• Teaching qualification

Physical Skills

Essential

• Ability to assist patients to move as per Trust Moving and Handling Policy
• Car driver

Person Specification Experience Essential Experience of working in anacute hospital or community healthcare setting Desirable Recent experience of working as a registered nurse Skills and Knowledge Essential Ability to provide and receive complex, sensitive or contentious information Able to work without supervision Competent in the use of IT such as Microsoft Office Evidence of CPD Knowledge of national health and social care policy Knowledge of evidence based guidelines e.g.NICE guidelines, NPSA alerts, current nursing legislation Desirable Venepuncture and cannulation competency Qualifications Essential Current NMC Registration (Level 1 adult nurse) or evidence of qualification if newly qualified Driving license Desirable Degree in Nursing Clinical Teaching experience Mentorship preparation Teaching qualification Physical Skills Essential Ability to assist patients to move as per Trust Moving and Handling Policy Car driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Grindon Lane Primary Care Centre

Grindon Lane

SUNDERLAND

SR3 4DE

United Kingdom

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Grindon Lane Primary Care Centre

Grindon Lane

SUNDERLAND

SR3 4DE

United Kingdom

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

Job summary

An exciting opportunity has become available to join our practice as a Medical Receptionist. We are currently recruiting for 40 hours which is full time across 4 days, the working hours are 7.30am-18.00pm Monday-Friday (days to be discussed at interview)

We operate from two sites based in central Middlesbrough and Nunthorpe

We are a friendly patient centred practice focussing on excellent patient care with an expanding list size of just under 17,300 patients

As the first point of contact for our patients this is an important role. We would welcome applications from friendly, organised, enthusiastic individuals with excellent interpersonal skills a good attention to detail and a passion to provide high quality patient services

You must be caring and empathetic whilst maintaining our excellent standards

Good IT skills are essential

Main duties of the job

Previous experience of working in a GP practice is desirable but not essential.

Previous experience using systmOne is desirable but not essential as full training will be given.

Friendly patient centred individual

Excellent customer service and communication skills

Organised with good attention to detail

Caring and empathetic

Team player

Sets a high standard

Good IT skills are essential

About us

Friendly patient centred practice focussing on excellent patient care

Superb clinical and administrative team

Support staff and encourage development

Details

Date posted

07 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

A0111-26-0002

Job locations

Borough Road

Middlesbrough

Cleveland

TS1 3RY

United Kingdom

Borough Road

Middlesbrough

Cleveland

TS13RY

United Kingdom

27 Stokesley Road

Nunthorpe

TS70NB

United Kingdom

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Primary Responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system.

b. Process telephone and requests for eConsults.

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Systm One

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

p. Supporting patients using the eConsult system

Job description Job responsibilities To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Primary Responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system. b. Process telephone and requests for eConsults. c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Read code data on Systm One g. Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i. Input data into the patients healthcare records as necessary j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team k. Manage all queries as necessary in an efficient manner l. Carry out system searches as requested m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and notice boards o. Support all clinical staff with general tasks as requestedp. Supporting patients using the eConsult system

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills ( written and oral)
• Strong IT skills
• Clear Polite telephone manner
• Competent in the use of Office and Outlook
• Good team player
• Good interpersonal skills
• Polite and confident
• Flexible and cooperative
• Motivated
• Sensitive and empathetic in distressing situations

Desirable

• GCSE Mathmatics and English ( Level 4 or Grade C) or above)
• Experience of working in a Primary Care setting
• Previous Systmone experience

Person Specification Qualifications Essential Educated to GCSE level or equivalent Experience of working with the general public Experience of administrative duties Excellent communication skills ( written and oral) Strong IT skills Clear Polite telephone manner Competent in the use of Office and Outlook Good team player Good interpersonal skills Polite and confident Flexible and cooperative Motivated Sensitive and empathetic in distressing situations Desirable GCSE Mathmatics and English ( Level 4 or Grade C) or above) Experience of working in a Primary Care setting Previous Systmone experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Borough Road & Nunthorpe Medical Group

Address

Borough Road

Middlesbrough

Cleveland

TS1 3RY

United Kingdom

Employer's website

https://www.boroughroadandnunthorpe.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Borough Road & Nunthorpe Medical Group

Address

Borough Road

Middlesbrough

Cleveland

TS1 3RY

United Kingdom

Employer's website

https://www.boroughroadandnunthorpe.nhs.uk/ (Opens in a new tab)

Job summary

This is an exciting opportunity for an enthusiastic GP to join Ashburn Medical Centre on a fixed term, salaried GP contract, with an immediate start date until the 31st March 2026.

We are offering 4 sessions per week with the opportunity of an extra 2-3 sessions at our neighbouring practice within Riverview Health Centre.

We are based in a purpose-built modern practice close to the City Centre within easy reach of train, metro, and bus links. We use Emis Web clinical system and have friendly patients who present with interesting and often challenging health problems, no day is the same and this is an opportunity to practice real medicine at a high standard.

Sessions are capped at a maximum of 25 patient contacts per day, working closely with our Advanced Nurse Practitioners and supportive GPs to deliver high quality of care within a practice with very low home visit requests.

Main duties of the job

As a salaried GP, you will play a crucial role in the provision of primary healthcare services.

Undertake surgery consultations including face-to-face, online & telephone.

The delivery of highly effective medical care to the entitled population.

The provision of services commensurate with the primary care contract.

Generic prescribing adhering to local and national guidance.

Effective management of long-term conditions.

Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks. Maintain accurate clinical records in conjunction with good practice, policy, and guidance.

Working collaboratively, accepting an equal share of the practice workload.

Adhere to best practice recommended through clinical guidelines and the audit process.

About us

We are a small family friendly practice with 2 partners, 1 salaried GP, 2 Advanced Nurse Practitioners, Nursing care assistant and an excellent admin team.

We are supportive and encourage all staff with training, personal and career development.

Please feel free to view our website.

www.ashburnmedicalcentre.nhs.uk

Job summary

The role will support healthcare and operational colleagues to maximise the contribution of community pharmacies, enhance the quality of pharmacy-delivered interventions, and promote the safe and effective use of medicines for people accessing our services. The successful candidate will be registered with the General Pharmaceutical Council (GPhC) and have experience in medicines management, harm reduction, partnership working, and improving outcomes for service users.

You will focus on developing and maintaining effective partnerships with community pharmacies and other stakeholders, supporting the delivery of supervised consumption, needle exchange, naloxone provision, and other pharmacy-based interventions. The successful candidate will act as the key pharmacy link across Sunderland, supporting community pharmacy engagement, medicines governance, service development, data analysis, audit activity, training delivery, and incident management.

This role will require regular travel across the designated area to visit operational services, community pharmacies, and partner organisations.

Details

Location: Sunderland, with flexibility to work across local operational sites

Hours: Full time, 37.5 hours per week

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours.

Main duties of the job

• Act as the primary point of contact for community pharmacy contractors and the LPC, ensuring regular, high-quality communication with these partners.
• Attend meetings with the LPC and Controlled Drugs Local Intelligence Network (CDLIN) as required.
• Promote the work of Change Grow Live across the Service, maximising the use of community pharmacies to support positive health outcomes for service users.
• Ensure that community pharmacies are providing a range of interventions including supervised consumption, needle exchange, and naloxone.
• Use PharmOutcomes and other systems to collect, collate and analyse data.
• Provide specialist advice on medicines governance and the management of pharmaceutical products and controlled stationery in line with organisational policies and procedures.
• Support the prescribing of cost-effective pharmacotherapies in line with best practice and organisational policies.
• Provide medicines-related advice and recommendations, within scope of practice and competency, to prescribers and other healthcare professionals.. This could include, but is not limited to, optimal prescribing doses, reviewing medication suitability (e.g. contra indications, interactions and cautions such as QT interval prolongation).
• Support the response to relevant organisational directives and drug alerts overseen by the Central Pharmacy Team.
• Dispense and administer medicines within onsite dispensaries, including under and Patient Group Directions (PGDs), where appropriate.

About us

Believe in people

At Change Grow Live, above all else we believe in people. It's the one thing that acts as a foundation for all our work.

If you use our services: we understand what you're going through. We won't judge. We believe you can make positive changes in your life.

If you work or volunteer for us: we believe in your potential. We believe you can do brilliant, life-changing work.

Our mission and vision

Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.

The vision we're working towards is to develop, deliver and share a whole person approach that changes society.

We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.