Job summary

To assist medical personnel in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include some clinical administrative duties.

A uniform and name badge must be worn at all times, which will be supplied by the Practice.

They will act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team.

Motivated and enthusiastic in developing high quality care.

Main duties of the job

• New patient health checks
• NHS health checks
• Basic Treatment room duties
• BP monitoring
• Urinalysis
• Phlebotomy
• Wound management including routine and emergency dressings as required.
• Assisting clinicians as chaperone when require
• Removal of skin sutures and clips.
• Preparation of minor ops room prior to minor surgery/coil fits.
• Assisting in minor surgery as required.
• Fitting and removing of ambulatory BP machines and documentation.
• ECG routine /emergency as required
• Assist in HGV medicals and other medical screenings
• Provide lifestyle advice to patients making any necessary referrals within the practice

• Ensure specimens are labelled correctly and bagged ready for collection with the necessary paperwork completed
• Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager or senior nurse on duty
• Ensure sharps bins are ready for collection
• Restocking/maintenance of equipment in all Treatment rooms
• Restocking and ordering of supplies for clinical areas and consulting rooms including phlebotomy using the appropriate companies.
• Home INR monitoring using finger prick test and reporting results back to Nurse led INR clinics.

About us

We are a modern and forward thinking general medical practice partnership. Located in Bourne we take pride in caring for our community and your family. We provide a comprehensive range of general medical services to Bourne and the surrounding areas and can offer full dispensing services to patients who live in the surrounding villages. We have modern premises and ample car parking. We are open to new patient registrations and you can consult with any of the seven doctors or our Practice Nurses. You will be working in a team of Practice Nurses and Health Care Assistant's. The Practice was last inspected by the CQC in August 2023 and rated as Outstanding. We are a GP and Practice Nurse Training Practice.

Interviews will be held face to face in the Practice the week commencing 23 November and most likely to be the 26th or 27th November 26.

Job summary

This is an important and interesting role and you will be the first face our patients and visitors will see when they come to our busy Practice. Experience greeting customers and providing assistance with a broad variety of queries will be an important requirement.

We are looking for a someone who is positive, friendly and approachable and who enjoys a challenge. You would be joining a team of Patient Services Medical Receptionists, all of whom work part-time to ensure we can cover the hours our patients need us. Working in Reception will be your primary role but you will be trained in other aspects of Patient Services responsibilities.

Main duties of the job

Responsible for a broad range of tasks throughout the Practice, including greeting and helping patients both on the telephone and face to face.

Booking appointments and recalls ensuring sufficient information is recorded.

Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms.

Ensure that patients without appointments who need urgent consultation are seen in a logical and non disruptive manner.

Respond to queries and requests for assistance from patients and visitors.

Advise patients of relevant charges for private services, accept payments and issue receipts.

Explain practice arrangements to new patients and those seeking temporary cover.

Ensure that new patient registration forms are correctly completed and are supported by all the necessary paperwork. Register the new patient on the system as quickly as possible

Ensure that temporary resident forms are completed accurately and registration details entered onto the computer immediately where possible.

Ensure that Workflow and Tasks are dealt with accurately, appropriately and as quickly as possible.

Action requests for ambulance transportation, record the details as appropriate or direct patients to the correct organisation.

Pass on information regarding unresolved or urgent problems at the end of each shift.

Update the reception board at the end of each week with clinicians whereabouts

Adhere to full end of day procedures prior to departure

About us

Everyone works hard at The Galletly Practice and the team is extremely supportive, approachable and helpful. We enjoy tremendous support from our patients and we have a great reputation, locally. We have been rated 'Outstanding' at our most recent CQC Inspection, something we are all immensely proud of.

We're a close, hard working team and this job is a demanding one which gives a high level of job satisfaction at the end of a varied day!

Details

Date posted

29 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1175-26-0006

Job locations

40 North Road

Bourne

Lincolnshire

PE10 9BT

United Kingdom

Job description

Job responsibilities

Hours of work for this vacancy = 20

Working 3 days per week, Tuesday, Wednesday, and Friday.

The Practice is open from 8am to 6:30pm Monday to Friday for appointments.

We also provide late surgeries, Monday to Thursday between 6:30pm and 8pm for pre-booked appointments only and therefore there will be a requirement to occasionally provide cover for other team members' annual leave. This element is paid at time and a half. This role will include Tuesday working 12-8pm.

You will;

Welcome patients and visitors to the Practice, ensuring they are properly checked-in, or signed in as appropriate, and know where to go

Direct patients to submit requests for assistance with both medical needs and administration requests, via the NHS App or Bourne Galletly Medical Practice Website, or complete requests on their behalf, where appropriate, using our AccuRx Total Triage solution

Book routine nursing appointments and recalls ensuring sufficient information is recorded

Receive and make calls as required. Divert calls and take messages as appropriate, whilst ensuring that the practice procedure for confidentiality is followed at all times

Work in collaboration with Duty GP to manage incoming triage requests, quickly, accurately and effectively

Ensure efficiency of appointment system and monitor flow of patients through waiting rooms into consulting and treatment rooms

Respond to all queries and requests for assistance from patients and other visitors

Advise patients of relevant charges for Non-NHS services, accept payments and issue receipts

Ensure that new patient registrations are correctly completed and are supported by all the necessary paperwork and communications. Register the new patient on the system as quickly as possible and, in all cases, within pre-set deadlines

Ensure that Workflow and Tasks and Emails are dealt with accurately and appropriately as quickly as possible

Keep Reception and waiting areas clean and tidy

Pass on information regarding unresolved or urgent problems at the end of each working day or at the end of duty

Adhere to full end of day procedures prior to departure, ensuring the Reception area and wider building is secure

Ensure that the computer database is kept up to date and accurate

When retrieving and responding to internal and external emails, ensure this is completed in an appropriate manner adhering to Practice computer and email policies at all times

Comply with Health and Safety requirements of the site at all times

Attend Practice team meetings and training sessions as and when arranged

Complete mandatory training in line with expectations

Provide cover across Patient Services, to support Medical Secretaries and other Administrative staff, as required, to include emergency evening cover that arises due to unforeseen circumstances

Job Type: Part-time, Permanent

Benefits:

• NHS pension
• On-site parking, where possible

Schedule:

• Monday to Friday

Work Location: In person

Job description Job responsibilities Hours of work for this vacancy = 20Working 3 days per week, Tuesday, Wednesday, and Friday.The Practice is open from 8am to 6:30pm Monday to Friday for appointments.We also provide late surgeries, Monday to Thursday between 6:30pm and 8pm for pre-booked appointments only and therefore there will be a requirement to occasionally provide cover for other team members' annual leave. This element is paid at time and a half. This role will include Tuesday working 12-8pm.You will;Welcome patients and visitors to the Practice, ensuring they are properly checked-in, or signed in as appropriate, and know where to goDirect patients to submit requests for assistance with both medical needs and administration requests, via the NHS App or Bourne Galletly Medical Practice Website, or complete requests on their behalf, where appropriate, using our AccuRx Total Triage solutionBook routine nursing appointments and recalls ensuring sufficient information is recordedReceive and make calls as required. Divert calls and take messages as appropriate, whilst ensuring that the practice procedure for confidentiality is followed at all timesWork in collaboration with Duty GP to manage incoming triage requests, quickly, accurately and effectivelyEnsure efficiency of appointment system and monitor flow of patients through waiting rooms into consulting and treatment roomsRespond to all queries and requests for assistance from patients and other visitorsAdvise patients of relevant charges for Non-NHS services, accept payments and issue receiptsEnsure that new patient registrations are correctly completed and are supported by all the necessary paperwork and communications. Register the new patient on the system as quickly as possible and, in all cases, within pre-set deadlinesEnsure that Workflow and Tasks and Emails are dealt with accurately and appropriately as quickly as possibleKeep Reception and waiting areas clean and tidyPass on information regarding unresolved or urgent problems at the end of each working day or at the end of dutyAdhere to full end of day procedures prior to departure, ensuring the Reception area and wider building is secureEnsure that the computer database is kept up to date and accurateWhen retrieving and responding to internal and external emails, ensure this is completed in an appropriate manner adhering to Practice computer and email policies at all timesComply with Health and Safety requirements of the site at all timesAttend Practice team meetings and training sessions as and when arrangedComplete mandatory training in line with expectationsProvide cover across Patient Services, to support Medical Secretaries and other Administrative staff, as required, to include emergency evening cover that arises due to unforeseen circumstancesJob Type: Part-time, PermanentBenefits:NHS pension On-site parking, where possibleSchedule:Monday to FridayWork Location: In person

Person Specification

Qualifications

Essential

• GCSE Grade a to C (or equivalent) in English and Maths.
• Experience of working in a busy customer facing role both in person and on the telephone, including clerical or administrative functions, where a high level of customer service and satisfaction is achieved.

Desirable

• Experience of SystmOne clinical system would be beneficial but not essential as full training will be provided. Confidence with Microsoft Office packages and and software would be helpful.

Person Specification Qualifications Essential GCSE Grade a to C (or equivalent) in English and Maths. Experience of working in a busy customer facing role both in person and on the telephone, including clerical or administrative functions, where a high level of customer service and satisfaction is achieved. Desirable Experience of SystmOne clinical system would be beneficial but not essential as full training will be provided. Confidence with Microsoft Office packages and and software would be helpful.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bourne Galletly Practice

Address

40 North Road

Bourne

Lincolnshire

PE10 9BT

United Kingdom

Employer's website

https://www.galletly.co.uk/ (Opens in a new tab)

Employer details

Employer name

Bourne Galletly Practice

Address

40 North Road

Bourne

Lincolnshire

PE10 9BT

United Kingdom

Employer's website

https://www.galletly.co.uk/ (Opens in a new tab)

Job summary

This is an important and interesting role and you will be the first face our patients and visitors will see when they come to our busy Practice. Experience greeting customers and providing assistance with a broad variety of queries will be an important requirement.

We are looking for a someone who is positive, friendly and approachable and who enjoys a challenge. You would be joining a team of Patient Services Medical Receptionists, all of whom work part-time to ensure we can cover the hours our patients need us. Working in Reception will be your primary role but you will be trained in other aspects of Patient Services responsibilities.

Main duties of the job

Responsible for a broad range of tasks throughout the Practice, including greeting and helping patients both on the telephone and face to face.

Booking appointments and recalls ensuring sufficient information is recorded.

Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms.

Ensure that patients without appointments who need urgent consultation are seen in a logical and non disruptive manner.

Respond to queries and requests for assistance from patients and visitors.

Advise patients of relevant charges for private services, accept payments and issue receipts.

Explain practice arrangements to new patients and those seeking temporary cover.

Ensure that new patient registration forms are correctly completed and are supported by all the necessary paperwork. Register the new patient on the system as quickly as possible

Ensure that temporary resident forms are completed accurately and registration details entered onto the computer immediately where possible.

Ensure that Workflow and Tasks are dealt with accurately, appropriately and as quickly as possible.

Action requests for ambulance transportation, record the details as appropriate or direct patients to the correct organisation.

Pass on information regarding unresolved or urgent problems at the end of each shift.

Update the reception board at the end of each week with clinicians whereabouts

Adhere to full end of day procedures prior to departure

About us

Everyone works hard at The Galletly Practice and the team is extremely supportive, approachable and helpful. We enjoy tremendous support from our patients and we have a great reputation, locally. We have been rated 'Outstanding' at our most recent CQC Inspection, something we are all immensely proud of.

We're a close, hard working team and this job is a demanding one which gives a high level of job satisfaction at the end of a varied day!

Details

Date posted

29 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1175-26-0009

Job locations

40 North Road

Bourne

Lincolnshire

PE10 9BT

United Kingdom

Job description

Job responsibilities

Hours of work for this vacancy - 23 hours per week

Working 3 days per week, Wednesday, Thursday and Friday.

The Practice is open from 8am to 6:30pm Monday to Friday for appointments.

We also provide late surgeries, Monday to Thursday between 6:30pm and 8pm for pre-booked appointments only and therefore there will be a requirement to occasionally provide cover for other team members' annual leave. This element is paid at time and a half. This role will include Thursday working 12-8pm.

You will;

Welcome patients and visitors to the Practice, ensuring they are properly checked-in, or signed in as appropriate, and know where to go

Direct patients to submit requests for assistance with both medical needs and administration requests, via the NHS App or Bourne Galletly Medical Practice Website, or complete requests on their behalf, where appropriate, using our AccuRx Total Triage solution

Book routine nursing appointments and recalls ensuring sufficient information is recorded

Receive and make calls as required. Divert calls and take messages as appropriate, whilst ensuring that the practice procedure for confidentiality is followed at all times

Work in collaboration with Duty GP to manage incoming triage requests, quickly, accurately and effectively

Ensure efficiency of appointment system and monitor flow of patients through waiting rooms into consulting and treatment rooms

Respond to all queries and requests for assistance from patients and other visitors

Advise patients of relevant charges for Non-NHS services, accept payments and issue receipts

Ensure that new patient registrations are correctly completed and are supported by all the necessary paperwork and communications. Register the new patient on the system as quickly as possible and, in all cases, within pre-set deadlines

Ensure that Workflow and Tasks and Emails are dealt with accurately and appropriately as quickly as possible

Keep Reception and waiting areas clean and tidy

Pass on information regarding unresolved or urgent problems at the end of each working day or at the end of duty

Adhere to full end of day procedures prior to departure, ensuring the Reception area and wider building is secure

Ensure that the computer database is kept up to date and accurate

When retrieving and responding to internal and external emails, ensure this is completed in an appropriate manner adhering to Practice computer and email policies at all times

Comply with Health and Safety requirements of the site at all times

Attend Practice team meetings and training sessions as and when arranged

Complete mandatory training in line with expectations

Provide cover across Patient Services, to support Medical Secretaries and other Administrative staff, as required, to include emergency evening cover that arises due to unforeseen circumstances

Job Type: Part-time, Permanent

Benefits:

• NHS pension
• On-site parking, where possible

Schedule:

• Monday to Friday

Work Location: In person

Job description Job responsibilities Hours of work for this vacancy - 23 hours per weekWorking 3 days per week, Wednesday, Thursday and Friday.The Practice is open from 8am to 6:30pm Monday to Friday for appointments.We also provide late surgeries, Monday to Thursday between 6:30pm and 8pm for pre-booked appointments only and therefore there will be a requirement to occasionally provide cover for other team members' annual leave. This element is paid at time and a half. This role will include Thursday working 12-8pm.You will;Welcome patients and visitors to the Practice, ensuring they are properly checked-in, or signed in as appropriate, and know where to goDirect patients to submit requests for assistance with both medical needs and administration requests, via the NHS App or Bourne Galletly Medical Practice Website, or complete requests on their behalf, where appropriate, using our AccuRx Total Triage solutionBook routine nursing appointments and recalls ensuring sufficient information is recordedReceive and make calls as required. Divert calls and take messages as appropriate, whilst ensuring that the practice procedure for confidentiality is followed at all timesWork in collaboration with Duty GP to manage incoming triage requests, quickly, accurately and effectivelyEnsure efficiency of appointment system and monitor flow of patients through waiting rooms into consulting and treatment roomsRespond to all queries and requests for assistance from patients and other visitorsAdvise patients of relevant charges for Non-NHS services, accept payments and issue receiptsEnsure that new patient registrations are correctly completed and are supported by all the necessary paperwork and communications. Register the new patient on the system as quickly as possible and, in all cases, within pre-set deadlinesEnsure that Workflow and Tasks and Emails are dealt with accurately and appropriately as quickly as possibleKeep Reception and waiting areas clean and tidyPass on information regarding unresolved or urgent problems at the end of each working day or at the end of dutyAdhere to full end of day procedures prior to departure, ensuring the Reception area and wider building is secureEnsure that the computer database is kept up to date and accurateWhen retrieving and responding to internal and external emails, ensure this is completed in an appropriate manner adhering to Practice computer and email policies at all timesComply with Health and Safety requirements of the site at all timesAttend Practice team meetings and training sessions as and when arrangedComplete mandatory training in line with expectationsProvide cover across Patient Services, to support Medical Secretaries and other Administrative staff, as required, to include emergency evening cover that arises due to unforeseen circumstancesJob Type: Part-time, PermanentBenefits:NHS pension On-site parking, where possibleSchedule:Monday to FridayWork Location: In person

Person Specification

Qualifications

Essential

• GCSE Grade a to C (or equivalent) in English and Maths. Experience of working in a busy customer facing role both in person and on the telephone, including clerical or administrative functions, where a high level of customer service and satisfaction is achieved.

Desirable

• Experience of SystmOne clinical system would be beneficial but not essential as full training will be provided. Confidence with Microsoft Office packages and and software would be helpful.

Person Specification Qualifications Essential GCSE Grade a to C (or equivalent) in English and Maths. Experience of working in a busy customer facing role both in person and on the telephone, including clerical or administrative functions, where a high level of customer service and satisfaction is achieved. Desirable Experience of SystmOne clinical system would be beneficial but not essential as full training will be provided. Confidence with Microsoft Office packages and and software would be helpful.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bourne Galletly Practice

Address

40 North Road

Bourne

Lincolnshire

PE10 9BT

United Kingdom

Employer's website

https://www.galletly.co.uk/ (Opens in a new tab)

Employer details

Employer name

Bourne Galletly Practice

Address

40 North Road

Bourne

Lincolnshire

PE10 9BT

United Kingdom

Employer's website

https://www.galletly.co.uk/ (Opens in a new tab)