Job summary

Medical Receptionist Vacancy.

Broom Leys Surgery are seeking a friendly, professional and enthusiastic Medical Receptionist to join our busy and hard-working Patient Services Team.

Please note that working patterns may also include 8:00 am starts and 6:30 pm finishes, so flexibility is essential.

Benefits include:

• 5 weeks' annual leave plus Bank Holidays (pro rata)
• The option to join the NHS Pension Scheme
• On site parking

Main duties of the job

We are looking for a candidate with excellent communications and interpersonal skills, strong customer service ethos and have the ability to multi-task.

Experience in General Practice or SystmOne would be an advantage for this role, however full training will be given to the right candidate.

The successful candidate will provide a range of duties such as:

• Project a positive, professional and welcoming image to patients and other visitors, both in person and on the telephone.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Completing tasks relating to patients and communicating with them in an efficient way
• Adding patient correspondence onto the clinical system and coding data.
• Processing repeat prescriptions in accordance with practice guidelines.
• Support the practice QOF and Enhanced Services.

About us

We are a supportive and friendly team with a patient focused ethos, our team includes 1 Partner 4 Salaried GPs, 2 Practice Pharmacists, 1 Advanced Care Practitioner, 2 Advanced Nurse Practitioners, 2 Nurses, 1 Nurse Associate, 1 Assistant Practitioner, 2 Healthcare assistants and excellent support staff.

Our Practice has approximately 8,800 patients; we are repeatedly high quality target achievers (QOF and Enhanced Services) and are paper light.

Details

Date posted

04 September 2026

Pay scheme

Other

Salary

£12.71 to £13.30 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3527-26-0001

Job locations

Broom Leys Surgery

Broom Leys Road

COALVILLE

Leicestershire

LE67 4DE

United Kingdom

Job description

Job responsibilities

Job summary:

The purpose of the role is to:

• Project a positive, professional and welcoming image to patients and other visitors, either in person or on the telephone
• Offer general assistance to the practice team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of Patient Services Team duties to assist in the smooth running of the practice, support the clinical staff and other members of the practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
• Maintain patient confidentiality and adhere to Data Protection policies.

Duties and responsibilities:

• The duties and responsibilities to be undertaken by members of the Patient Services Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:
• Maintaining and monitoring the practice appointments system.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous and practical way
• Processing incoming correspondence
• Completing tasks relating to patients and communicating with them in an efficient way
• Adding patient correspondence onto the clinical system and coding data.
• Computer data entry, processing and recording information in accordance with practice procedures.
• Filing and retrieving medical records.
• Processing repeat prescriptions in accordance with practice guidelines.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Providing clerical assistance to practice staff as required.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Act as a chaperone if requested.
• Adhere to the information governance requirements of the NHS at all times
• To carry out ad-hoc duties as requested.

This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the Practice.

Job description Job responsibilities Job summary:The purpose of the role is to: Project a positive, professional and welcoming image to patients and other visitors, either in person or on the telephone Offer general assistance to the practice team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of Patient Services Team duties to assist in the smooth running of the practice, support the clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Maintain patient confidentiality and adhere to Data Protection policies. Duties and responsibilities: The duties and responsibilities to be undertaken by members of the Patient Services Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels: Maintaining and monitoring the practice appointments system. Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous and practical way Processing incoming correspondence Completing tasks relating to patients and communicating with them in an efficient way Adding patient correspondence onto the clinical system and coding data. Computer data entry, processing and recording information in accordance with practice procedures. Filing and retrieving medical records. Processing repeat prescriptions in accordance with practice guidelines. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Providing clerical assistance to practice staff as required. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Act as a chaperone if requested. Adhere to the information governance requirements of the NHS at all times To carry out ad-hoc duties as requested. This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the Practice.

Person Specification

Qualifications

Essential

• Good standard of secondary education to GCSE level grade 4 - 9 including Maths and English or equivalent.

Desirable

• SystmOne Clinical System, Qualification in reception office work

Experience

Essential

• Customer service skills, experience of working in General Practice is an advantage, excellent IT skills knowledge of MS office, call handing, good numeracy skills, ability to prioritise and manage a workload. Well organised with good time management and interpersonal skills, attention to detail, problem solving, excellent communication skills (written and oral).
• Ability to make decisions, use own initiative self-motivated and reliable. Ability to work under pressure and able to work as part of a team.
• Experience of SystmOne software, experience of clerical and administrative work.

Desirable

• Experience of working in General Practice

Person Specification Qualifications Essential Good standard of secondary education to GCSE level grade 4 - 9 including Maths and English or equivalent. Desirable SystmOne Clinical System, Qualification in reception office work Experience Essential Customer service skills, experience of working in General Practice is an advantage, excellent IT skills knowledge of MS office, call handing, good numeracy skills, ability to prioritise and manage a workload. Well organised with good time management and interpersonal skills, attention to detail, problem solving, excellent communication skills (written and oral). Ability to make decisions, use own initiative self-motivated and reliable. Ability to work under pressure and able to work as part of a team. Experience of SystmOne software, experience of clerical and administrative work. Desirable Experience of working in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Broom Leys Surgery

Address

Broom Leys Surgery

Broom Leys Road

COALVILLE

Leicestershire

LE67 4DE

United Kingdom

Employer's website

https://broomleyssurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Broom Leys Surgery

Address

Broom Leys Surgery

Broom Leys Road

COALVILLE

Leicestershire

LE67 4DE

United Kingdom

Employer's website

https://broomleyssurgery.co.uk/ (Opens in a new tab)