Job description

Job responsibilities

Key Duties and Responsibilities

Employee Relations

• Manage employee relations matters including disciplinary, grievance, absence management, capability, and, where necessary, redundancy and retirement processes.
• Conduct informal meetings, lead investigations, and chair or support formal hearings as required.
• Liaise with external HR advisors (currently Croner) to ensure consistent, legally sound advice.
• Maintain good communication and professional working relationships across both practice sites.

Employment Contracts and Policies

• Maintain and update employment contracts for all staff groups (non-clinical, salaried GP, and nursing), ensuring compliance with current legislation including the Employment Rights Act.
• Issue contract variation letters and new contracts as required, working with GP Partners on key decisions.
• Develop, review and implement HR policies and procedures, maintaining the practice staff handbook on Practice Index.
• Advise managers on terms and conditions of employment, including contractual entitlements and statutory rights.

Recruitment and Onboarding

• Lead recruitment for non-clinical roles and support clinical recruitment, including preparation of job advertisements, job descriptions, person specifications, and interview materials.
• Shortlist, interview, and appoint for non-clinical roles; provide coordination support for clinical recruitment.
• Manage pre-employment checks for all staff, including right to work, DBS (including Update Service verification), GMC and Performers List verification for clinical staff, immunisation records, and references.
• Coordinate new starter inductions, including offer letters, contracts of employment, introduction to key policies, and statutory and mandatory training.

HR Records and Compliance

• Maintain accurate personnel files for all staff in line with CQC Regulation 19, NHS Employment Check Standards, and UK GDPR requirements.
• Ensure DBS, revalidation, professional registration, and right to work records are kept current and verified appropriately.
• Manage absence records and support managers with return-to-work processes.
• Maintain an up-to-date HR calendar covering appraisals, contract renewals, and recurring compliance deadlines.

Appraisals and Performance

• Develop and implement appraisal frameworks and performance management policies.
• Conduct appraisals for non-clinical practice staff and support the management team and Partners in conducting appraisals for other staff groups.

Training and Development

• Prepare and maintain a practice training plan aligned with strategic objectives and CQC requirements.
• Coordinate statutory and mandatory training, maintaining records of completion for all staff.
• Deliver or coordinate induction training for new starters.
• Support the identification of individual and organisational development needs.

Governance

• Support the practice's compliance with CQC requirements, maintaining relevant documentation and evidence.
• Contribute to audit, risk management, and quality improvement processes where these intersect with HR and workforce matters.
• Participate in the implementation of specific projects, procedures, and guidelines to align the workforce with organisational goals.
• Support change management processes as directed by the GP Partners.

Staffing and Rotas

• Oversee staffing levels and business continuity planning, with support from team leads and practice administrators.
• Maintain oversight of the staff rota and annual leave calendar.

This is not an exhaustive list of duties. The post-holder may be required to undertake additional or alternative duties commensurate with the level of skill and responsibility of the role, as directed by the GP Partners.

Person Specification

Qualifications

Essential

• CIPD Level five or equivalent level of HR experience
• Fluent to a high standard in oral and written English

Other requirements

Essential

• Disclosure Barring Service (DBS) check

Skills

Essential

• Excellent communication skills (written and oral)
• Excellent interpersonal skills with a sympathetic and caring approach to the public
• Understanding the need for confidentiality & data awareness issues
• Excellent organisational skills
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Ability to prioritise workload and multitask
• Proactive and strategical thinker who is able to identify areas for improvement and development within the HR role and to take initiative for implementing change
• Ability to follow policy and procedure

Personal Qualities

Essential

• Polite and confident
• Professional appearance and conduct
• Friendly and approachable manner
• Flexible and cooperative
• Enthusiastic and self-motivated

Experience

Essential

• A minimum of two years' experience in a dedicated HR role, including HR Business Partner, HR Manager or
• HR Associate
• Line management experience

Desirable

• Experience of working within NHS care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Burney Street Practice

Address

48 Burney Street

Greenwich

London

SE10 8EX

United Kingdom

Employer's website

https://www.burneystreetpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

The successful candidate will work across both Reception and Administration, providing an effective and efficient service to patients, colleagues and other healthcare professionals.

Your responsibilities will include:

• Welcoming patients and visitors in a friendly, professional and courteous manner
• Answering incoming telephone calls and dealing with patient enquiries
• Booking, amending and cancelling appointments in accordance with practice procedures
• Helping and signposting patients to the most appropriate clinician or healthcare service
• Responding to patient queries and providing accurate information
• Processing repeat prescription requests and directing queries appropriately
• Handling requests for home visits in accordance with practice protocols
• Maintaining a clean, tidy and professional reception area
• Supporting the opening and closing of the practice when required

You will also undertake a range of administrative duties, including:

• Processing incoming and outgoing correspondence
• Scanning, filing and maintaining accurate patient records
• Processing new and temporary patient registrations
• Updating patient information on EMIS Web
• Monitoring and completing administrative tasks
• Supporting patient call and recall work, including QOF and long-term condition care
• Processing administrative requests and documentation
• Supporting clinical and non-clinical colleagues with delegated administrative tasks
• Attending staff meetings and contributing to service improvements

The duties are varied, and the successful candidate will undertake a range of responsibilities depending on the needs of the practice.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of working in a pressurised environment
• Previous receptionist experience, preferably in a healthcare or similar setting
• Experience of general administrative duties

Desirable

• Experience of working in a GP practice
• Knowledge of EMIS Web or another clinical system

Qualifications

Essential

• GCSE grade AC (or equivalent) in English and Maths

Desirable

• Basic IT qualification (e.g. ECDL or equivalent)
• AMSPAR Receptionist Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Burney Street Practice

Address

48 Burney Street

Greenwich

London

SE10 8EX

United Kingdom

Employer's website

https://www.burneystreetpractice.co.uk/ (Opens in a new tab)