Job description

Job responsibilities

You will work closing with managers and Partners to support effective people management and ensure compliance with employment legislation, policies and procedures.

The role will provide a comprehensive and professional HR and advice service across a wide range of employee relations and full details including:

MAIN DUTIES

1.To work autonomously and be the first point of contact to provide timely and accurate and practical HR advice and guidance to managers and employees.

2.Administer and maintain the Bright HR Staff database ensuring this is up to date and accurate at all times.

3.Assist and support Senior and Line Managers with recruitment, induction, and retention activities such as advertising vacancies, managing the shortlisting process, invitation for interview, preparation of interview materials and production of Offer letters.

4.Ensure all staff complete a formal induction and all necessary documentation and regulatory and/or professional checks are completed.

5.Advise and support managers with employee Probationary periods ensuring all monthly checks are completed in a timely manner and relevant documentation is completed and recorded in employee files.

6.Record sickness absence onto the Bright HR system ensuring Practice Sickness and Absence policies are applied and return to work meetings are carried out and recorded on Bright HR

7.Ensure HR Policies comply with current legislation and support the implementation of HR policies, procedures, and organisational initiatives. Provide guidance on the consistent and appropriate application of HR policies, procedures and employment terms.

8.Provide advice and support in relation to performance, conduct, attendance, capability and other workforce matters.

9.Promote fair, consistent and effective people management across the practice.

10.Ensure HR records and systems are maintained accurately and confidentially.

Full details can be found on the attached Job Description.

Person Specification

Skills and Knowledge

Essential

• -Excellent knowledge of Microsoft Office
• -Excellent interpersonal, verbal and written communication skills
• -Understanding of confidentiality and GDPR
• -Up-to-date knowledge of Employment Legislation
• -Ability to prioritise workload and good time management
• -Able to cope with the stress and pressures of the role

Desirable

• -Knowledge of Bright HR staff systems

Qualifications

Essential

• -Educated to a high standard
• -CIPD Level 5 or equivalent relevant HR qualification, or demonstrable equivalent experience working at an appropriate level within HR
• -Evidence of continuing professional development
• Evidence of maintaining up-to-date knowledge of HR and employment practices

Desirable

• -Chartered Member or Associate Member of the Chartered Institute of Personnel and Development (CIPD)
• -CIPD Level 7 qualification or equivalent postgraduate HR qualification
• -Evidence of qualification or training in employment law
• -Evidence of qualification or training in governance, compliance, audit or risk management
• -Management or leadership qualification

Experience

Essential

• -Significant experience working in a generalist HR role providing practical advice and guidance to managers and employees
• -Experience of managing or supporting a wide range of employee relation matters including sickness absence, disciplinary and grievance
• -Experience of developing, reviewing and implementing HR policies and procedures
• -Experience of advising managers on the practical application of HR policies and procedures
• -Experience developing and implementing actions plans arising from audits, reviews or compliance gaps
• -Experience of supporting recruitment, pre-employment checks, induction and probation processes
• -Experience of working independently, managing competing priorities and taking responsibility for work through to completion
• -Experience of handling confidential and sensitive employee information appropriately
• -Experience of working with external HR, employment law or legal advisers where specialist advice is required.

Desirable

• -Previous HR or workforce management experience with NHS general practice, primary care or the wider NHS
• -Experience of working within another regulated health or social care environment
• -Experience or CQC requirements particularly relating to workforce governance and the management of staff
• - Experience of monitoring mandatory and statutory training compliance
• -Experience of working with multidisciplinary teams comprising both clinical and non-clinical staff
• -Experience of undertaking HR, workforce or compliance audits and presenting findings to senior managers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Burnley Group Practice

Address

St Peters Centre, 3rd Floor

Church Street

Burnley

Lancs

BB11 2DL

United Kingdom

Employer's website

https://Bgpburnleygp.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job description

The post holder will be responsible for the autonomous clinical assessment, treatment and/or referral or giving advice as appropriate to both adult and children across a wide spectrum of clinical conditions.

The post-holder will

Provide the choice of direct access to a NP, over the telephone, and by appointment, for the general practice population.

Make professionally autonomous decisions for which he/she is accountable

Provide a first point of contact within the Practice for patients presenting with undifferentiated, undiagnosed problems, making use of skills in history taking, physical examination, problem-solving and clinical decision-making, to establish a diagnosis and management plan

Instigate necessary invasive and non-invasive diagnostic tests or investigations and interpret findings/reports

As an independent prescriber - to prescribe safe, effective and appropriate medication as defined by current legislative framework

Provide safe, evidence-based, cost-effective, individualised patient care

Offer a holistic service to patients and their families, developing where appropriate an on-going plan of care/support, with an emphasis on prevention and self-care

Promote health and well-being through the use of health promotion, health education, screening and therapeutic communication skills

Please see the attached job description and person specification for more detail

Person Specification

Skills and Knowledge

Essential

• - Ability to assess and manage patient risk effectively and safely
• - Understanding evidence based practice
• - Reflective practitioner
• - Excellent interpersonal, verbal and written communication skills
• - Well developed IT skills
• - Knowledge of national standards that inform practice e.g. NICE
• - Time management and ability to prioritise workload
• - Change management skills and ability to support patients to change lifestyle

Desirable

• - Understanding and knowledge of policy developments related to the delivery of Primary Care services e.g. Quality & Outcomes Framework
• - Experience using EMIS medical software
• - Ability to think strategically

Qualifications

Essential

• - Relevant specialist registration e.g. NMC or HCPC
• - Masters Degree in Advanced Clinical Practice
• - Minor Illness qualification at Degree level assessed by OSCEs
• - Independent non-medical prescriber

Desirable

• - Paediatric Nurse/Paediatric ANP
• - Teaching/mentoring qualification

Experience

Essential

• - Post registration experience
• - Experience working autonomously in a complex clinical setting
• - Experience of evaluating safety and effectiveness of own clinical practice
• - Experience working as part of a multi-disciplinary team

Desirable

• - Two years' experience post MSc qualification
• - Interpreting and implementing local and national policy agendas for health
• - Working in Primary or Community Care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Burnley Group Practice

Address

St Peters Centre, 3rd Floor

Church Street

Burnley

Lancs

BB11 2DL

United Kingdom

Employer's website

https://Bgpburnleygp.co.uk (Opens in a new tab)

Job description

Job responsibilities

Projecting a positive and friendly image to patients and visitors you will act as a focal point for patients and the Primary Health Care Team (PHCT) offering general assistance and directing patients to access the appropriate service in a professional, courteous and effective way. This will be either via telephone or face to face contact with patients

In particular you will:

• provide a high standard of customer service on behalf of the practice, in support of the rest of the practice team.
• adopt a skilful approach to communication in all circumstances.

Full detail of what the role entails can be found on the attached Job Description.

Person Specification

Knowledge and skills

Essential

• Candidates must have experience working with the public in a customer service setting. You must have excellent communication skills both verbal and written and an excellent telephone manner. You will have an ability to solve problems and must be able to manage the physical and mental demands of working in a pressured environment.
• You will have good IT skills and be able to use a range of Software including Microsoft Office being able to use Word, Excel and experience of social medial.
• You should have experience of working in a busy office environment and be comfortable working as part of a large team.

Desirable

• Experience of EMIS clinical software
• Experience of working within a health setting

Qualifications

Essential

• Candidates must be educated to a good standard which must include as a minimum GCSE English Language and Maths.

Aptitude & Attributes

Essential

• - Ability to maintain confidentiality
• - Reliable and hardworking with good time management skills and a positive attitude.
• - Good interpersonal skills.
• - Willingness to work flexibly and able to multi-task
• - Able to work without direct supervision within set parameters
• - Ability to problem solve.
• - Ability to remain calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Burnley Group Practice

Address

St Peters Centre, 3rd Floor

Church Street

Burnley

Lancs

BB11 2DL

United Kingdom

Employer's website

https://Bgpburnleygp.co.uk (Opens in a new tab)

Job description

Job responsibilities

Working as part of an established admin team, this post will support the smooth flow of information with specific responsibilities as outlined below.

Main Duties & Responsibilities:

• To support the Safeguarding Lead, monitoring emails and generating reports as required.
• Ensure systems are in place with regards receipt and actioning of Solicitor Reports in line with legal requirements and liaising with other staff as necessary.
• Complete SARS requests in line with Practice procedures and ensuring timescales are adhered to.
• Support the Practice Manager in anonymising patient records in respect of complaints, Coroners requests etc.
• Summarise patient records using appropriate coding in line with Practice processes and procedures.
• Participate in clinical and Practice audits, running searches and providing data as necessary.
• Direct contact with patients and other NHS organisations to manage patient queries and information generated

Provide clerical assistance to Practice Staff as required from time to time and undertake other clinical admin work as required.

Further information can be found on the attached Job Description.

Person Specification

Qualifications

Essential

• Candidates must have previous experience in a secretarial/ admin role as well as with working with the public in a customer service setting.
• You must have excellent communication skills both verbal and written and an excellent telephone manner.
• You will have an ability to solve problems and must be able to manage the physical and mental demands of working in a pressured environment.
• You will have good IT and keyboard skills and be able to use a range of Software including Microsoft Office being able to use Word, Excel and experience of social medial.
• You should have experience of working in a busy office environment and be comfortable working as part of a large team.
• You will have a minimum of 5 GCSE's at level 5 or above which must include English Language and Maths.

Desirable

• NVQ 2 Health & Social Care

Experience

Essential

• -Experience of working in an Admin role
• -Experience of working in a team environment.
• -Experience of customer service and/or working with the general public.

Desirable

• -Experience working in Primary Care or other NHS setting
• -Secretarial experience

Skills and Knowledge

Essential

• - Excellent IT and keyboard skills
• - Ability to maintain confidentiality
• - Reliable and hardworking with good time management skills and a positive attitude.
• - Good interpersonal skills.
• - Willingness to work flexibly and able to multi-task
• - Able to work without direct supervision within set parameters
• - Ability to problem solve.
• - Ability to remain calm under pressure

Desirable

• -Experience using EMIS clinical software
• - Knowledge of medical terminology
• - Knowledge of clinical coding

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Burnley Group Practice

Address

St Peters Centre, 3rd Floor

Church Street

Burnley

Lancs

BB11 2DL

United Kingdom

Employer's website

https://Bgpburnleygp.co.uk (Opens in a new tab)