Job summary

We have a vacancy for a GP receptionist / Care Navigator and are ideally looking for applicants with experience of working as a receptionist in a GP surgery . The vacancy is for 20.5 hours per week for the following :

Monday 10am - 7pm ( 1 hr for lunch)

Thursday 2pm - 6.30pm

Friday 9.45am - 6.45pm ( 1 hr for lunch)

Main duties of the job

This position involves managing patient interactions, coordinating care, and supporting the clinical team to enhance patient satisfaction and operational efficiency. The ideal candidate will possess strong organisational skills and a compassionate approach to patient care

The role of Receptionist will include but is not limited to, the following:

Timely processing of large volumme of patient online requests and care navigating as appropriate.

Answering Incoming telephone calls

Dealing with all patient requests and queries

Processing of prescription requests

Answering email queries

Dealing with Patient queries at the reception Front Desk

General administrative duties .

The role will mean you are the first point of contact with patients and will be a representation of our practice therefore efficient customer service is essential. You will be required to handle an extremely large volume of online e-consultation requests and calls and care navigate as appropriate.You must have the ability to remain calm under pressure whilst continuing to work to a high standard and level of accuracy. You must treat all patients with respect and have a good level of empathy and understanding always remaining polite and professional.

About us

We are a friendly, welcoming ,3 partner GP Practice ,based in the Centre of Headingley. Delivering excellent patient care is at the core of everything we do .

Our Practice team consists of Partners and Salaried GP's ,Nurses, HCA's ,Admin staff, Receptionists and Secretaries. Our staff are treated with respect at all times and their hard work and commitment is valued.

We operate an online triage system for patients and offer face to face and telephone appointments.The Practice system we use is Emis and AccuRx for triage

The Receptionist /Patient Care Coordinator plays a pivotal role in ensuring a seamless and positive experience for patients within our Practice

For successful applicants full training on the systems we use will be given.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0873-26-0006

Job locations

1 Shire Oak Street

Leeds

LS62AF

United Kingdom

Job description

Job responsibilities

The role of Receptionist will include, but not limited to, the following

Timely processing of large volumme of patient online requests and care navigating as appropriate.

Answering Incoming telephone calls

Dealing with all patient requests and queries

Processing of prescription requests

Answering email queries

Handling complaints at the first point of contact

Dealing with Patient queries at the reception Front Desk

General administrative duties .

The role will mean you are the first point of contact with patients and will be a representation of our practice therefore efficient customer service is essential. You will be required to handle an extremely large volume of online e-consultation requests and calls and care navigate as appropriate.You must have the ability to remain calm under pressure whilst continuing to work to a high standard and level of accuracy. You must treat all patients with respect and have a good level of empathy and understanding always remaining polite and professional.

Duties will also include ensuring all incoming correspondence, actioned and processed in a timely manner . You will be required to provide general assistance to the Practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone.

All staff are required to comply with Practice safeguarding policies.

All staff are required to complete mandatory E-learning training .

Job description Job responsibilities The role of Receptionist will include, but not limited to, the followingTimely processing of large volumme of patient online requests and care navigating as appropriate.Answering Incoming telephone calls Dealing with all patient requests and queries Processing of prescription requests Answering email queries Handling complaints at the first point of contact Dealing with Patient queries at the reception Front Desk General administrative duties .The role will mean you are the first point of contact with patients and will be a representation of our practice therefore efficient customer service is essential. You will be required to handle an extremely large volume of online e-consultation requests and calls and care navigate as appropriate.You must have the ability to remain calm under pressure whilst continuing to work to a high standard and level of accuracy. You must treat all patients with respect and have a good level of empathy and understanding always remaining polite and professional.Duties will also include ensuring all incoming correspondence, actioned and processed in a timely manner . You will be required to provide general assistance to the Practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone.All staff are required to comply with Practice safeguarding policies. All staff are required to complete mandatory E-learning training .

Person Specification

Experience

Essential

• Experience of working as a Receptionist /Care cordinator in a GP practice

Desirable

• Knowledge of Emis /Practice systems

Person Specification Experience Essential Experience of working as a Receptionist /Care cordinator in a GP practice Desirable Knowledge of Emis /Practice systems

Employer details

Employer name

Burton Croft Surgery

Address

1 Shire Oak Street

Leeds

LS62AF

United Kingdom

Employer's website

https://www.burtondocs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Burton Croft Surgery

Address

1 Shire Oak Street

Leeds

LS62AF

United Kingdom

Employer's website

https://www.burtondocs.co.uk/ (Opens in a new tab)

Job summary

This role is for a qualified and experienced Healthcare assistant (HCA)

The role is for 16 hours per week on Mondays and Fridays.

The successful applicant will see patients within their own clinics at our GP Practice in Headingley, Leeds LS6 2AF

Main duties of the job

The role will include the following :

- Administrative HCA duties including maintaining accurate records and safety checking to ensure patients requiring ACR and repeat bloods are contacted and booked in for appointments incuding follow ups.

-- To undertake all duties in line with the training and instruction given by the practice nurses and general practitioners and undertake allocated tasks to agreed protocols.

-urinalysis,phlebotomy and preperation of specimens for investigation by the pathology laboratory

Administering B12 injections

Home visits

Undertaking Health checks for patients with long term conditions

Measuring and recording following physiological measurements in routine preparations :

blood pressure/pulse rate and rhythm/height and weight body mass index/venepuncture/ ECG/ basic wound care/blood sugar readings/ assistance at coil clinics

- Support to the Clinical Team

- Collection of clinical waste, ensuring appropriate storage prior to disposal

- On-going cleaning and sterilisation of clinical equipment and working surfaces.

Experience:- Previous HCA experience in a healthcare setting .- Knowledge of medical terminology and basic medical procedures- Strong communication and interpersonal skills- Ability to work well in a team environment- Compassionate and empathetic nature- Attention to detail and strong organisational skills

About us

We are a 3 partner GP Practice situated in Headingley. Our Practice list size is approx 11,800.

Excellent Patient care is at the heart of all that we do and we pride ourselves on adhering to our patients needs and providing the best possible care.

Job summary

This role will be responsible for supporting practices across the Primary Care Network (PCN) and will work in locations within the community to provide clinical services. The areas covered by the PCN are Holt Park, Horsforth, Burley, Kirkstall, Headingley, Woodhouse, Hyde Park.

Main duties of the job

The Social Prescribing model aims to improve physical, mental and social health and wellbeing, through a holistic approach to improving quality of life and confidence in self-management and supporting independence. Working with our local population to improve the way the needs of local populations are met. This will be both on a 1:1 basis and where appropriate through the development of group work.

The team take referrals to support individuals to build independence and personal resilience, enabling self management of their health and wellbeing tailored to individual need. They will also take a lead in supporting administrative staff to develop their signposting skills raising awareness of the different services on offer locally.

The post holder will lead a team of 6 social prescribers and work closely with GP practices, the PCN Leadership Team and the PCN Manager.

About us

Woodsley & Holt Park PCN is a large primary care network (PCN) with a combined patient population of approximately 100,000 across 10 GP practices, covering the areas of Woodhouse, Kirkstall, Burley,Hyde Park, Headingley,Cookridge and Horsforth. . The PCN footprint is of mixed diversity with pockets of deprivation and health inequalities. As one of the largest PCNs in Leeds we work at pace to deliver high quality services to our patients, which will evolve with the continuing development of the PCN.

The GP Practices covered by this PCN are:

Burton Croft Surgery

Vesper Road Surgery

Craven Road Medical Practice

Kirkstall Lane Medical Centre

Ireland Wood &Horsforth

Hyde Park Surgery

Laurel Bank Surgery

Field Head Surgery

Highfield Surgery

Burley Park Medical Centre

Job summary

THE INTERVIEW DATE WILL BE 13 OCTOBER 2026

Woodsley & Holt PCN would like to recruit a Podiatrist to work within our Primary Care Network (PCN) multidisciplinary healthcare team. This role will be based across the PCN area of Headingley, Horsforth, Burley, Kirkstall and Cookridge areas.

Our ambition is to improve management of patients suffering with various foot conditions and other at-risk groups that have limited access to our community podiatry service.

Main duties of the job

This role will work closely with other PCN roles: Pharmacists, Physiotherapists, Dietician and Social Prescriber in addition to the core practice teams.

You will assess, investigate, manage foot conditions and refer patients who have been directed to your service by a primary healthcare worker or directly by reception where appropriate. You will be an experienced practitioner who is comfortable working independently as well as part of a wider multidisciplinary team. You will be supported by the clinical team at each GP surgery and work with the wider clinical team to deliver holistic care to our patients. You will be able to assess and assist in adapting the service in response to local population needs

The GP Practices covered by this PCN are:

Burton Croft Surgery

Vesper Road Surgery

Craven Road Medical Practice

Kirkstall Lane Medical Centre

Ireland Wood &Horsforth

Hyde Park Surgery

Laurel Bank Surgery

Field Head Surgery

Highfield Surgery

Burley Park Medical Centre

About us

Woodsley & Holt Park PCN is a large primary care network (PCN) with a combined patient population of approximately 100,000 across 10 GP practices, covering the areas of Woodhouse, Kirkstall, Burley, Hyde Park, Headingley, Cookridge and Horsforth. The PCN footprint is of mixed diversity with pockets of deprivation and health inequalities. As one of the largest PCNs in Leeds we work at pace to deliver high quality services to our patients, which will evolve with the continuing development of the PCN.

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

£46,148 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working, Compressed hours

Reference number

A6042-26-0000

Job locations

PCN Admin Office

WIRA House & Business Park

West Park, Ring Road

Leeds

West Yorkshire

LS16 6EB

United Kingdom

Job description

Job responsibilities

Job responsibilities

Work as part of a PCNs multi-disciplinary team to clinically assess, treat, and manage a caseload of patients of all ages with lower limb conditions and footpathologies, using their expert knowledge of podiatry for specific conditions and topics

Utilise and provide guidance to patients on equipment such as surgical instruments, dressings, treatment tables and orthotics

Work towards developing the service to include the options to prescribe, produce, and fit orthotics and other aids and appliances

Provide specialist treatment and support for high-risk patient groups such as the elderly and those with increased risk of amputation

Work towards developing the service to include supporting patients through the use of therapeutic and surgical techniques to treat foot and lower leg issues (e.g. carrying out nail and soft tissue surgery using local anaesthetic)

Deliver foot health education to patients

Implement all aspects of effective clinical governance for their own practice, including undertaking regular audit and evaluation, supervision and training

Liaise with PCN multi-disciplinary team, community and secondary care staff, and named clinicians to arrange further investigations and onward referrals

Communicate outcomes and integrate findings into their own and wider service practice and pathway development

Develop, implement and evaluate a seamless podiatry support service across the PCN, working with community and secondary care where appropriate, and aimed at continuously improving standards of patient care and wider multi-disciplinary team working.

Highly autonomous and independent practitioner.

Clear, polite telephone manner

Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports

Effective time management (planning and organising)

Demonstrate personal accountability, emotional resilience and work well under pressure

Professional Responsibilities:

To maintain Registration with the Health and Care Professions Council (HCPC), and maintain professional standards of treatment and conduct

Undertake continued professional development to understand the mechanics of the body in order to preserve, restore, and develop movement for patients;

Provide education and specialist expertise to PCN staff, raising awareness of good practice in good foot health;

Ensure delivery of best practice in clinical practice, caseload management, education, research, and audit, to achieve corporate PCN and local population objectives;

To encourage multi-disciplinary working between all professional disciplines, developing a liaison culture.

To ensure all duties are carried out to the highest standard and in accordance with current quality initiatives within local areas and to meet departmental activity targets.

Actively participate in, and show personal commitment to, structured Continuing Professional Development [CPD] and a variety of learning opportunities outside structured CPD, in order to develop new skills, and maintain and update existing skills.

To ensure high quality delivery of the Podiatry service by fulfilling CPD requirements and objectives identified through the appraisal process.

To attend all Mandatory Training sessions as required by the PCN

Job description Job responsibilities Job responsibilitiesWork as part of a PCNs multi-disciplinary team to clinically assess, treat, and manage a caseload of patients of all ages with lower limb conditions and footpathologies, using their expert knowledge of podiatry for specific conditions and topics Utilise and provide guidance to patients on equipment such as surgical instruments, dressings, treatment tables and orthotics Work towards developing the service to include the options to prescribe, produce, and fit orthotics and other aids and appliances Provide specialist treatment and support for high-risk patient groups such as the elderly and those with increased risk of amputation Work towards developing the service to include supporting patients through the use of therapeutic and surgical techniques to treat foot and lower leg issues (e.g. carrying out nail and soft tissue surgery using local anaesthetic) Deliver foot health education to patients Implement all aspects of effective clinical governance for their own practice, including undertaking regular audit and evaluation, supervision and training Liaise with PCN multi-disciplinary team, community and secondary care staff, and named clinicians to arrange further investigations and onward referrals Communicate outcomes and integrate findings into their own and wider service practice and pathway development Develop, implement and evaluate a seamless podiatry support service across the PCN, working with community and secondary care where appropriate, and aimed at continuously improving standards of patient care and wider multi-disciplinary team working. Highly autonomous and independent practitioner. Clear, polite telephone manner Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports Effective time management (planning and organising) Demonstrate personal accountability, emotional resilience and work well under pressure Professional Responsibilities: To maintain Registration with the Health and Care Professions Council (HCPC), and maintain professional standards of treatment and conduct Undertake continued professional development to understand the mechanics of the body in order to preserve, restore, and develop movement for patients; Provide education and specialist expertise to PCN staff, raising awareness of good practice in good foot health; Ensure delivery of best practice in clinical practice, caseload management, education, research, and audit, to achieve corporate PCN and local population objectives; To encourage multi-disciplinary working between all professional disciplines, developing a liaison culture. To ensure all duties are carried out to the highest standard and in accordance with current quality initiatives within local areas and to meet departmental activity targets. Actively participate in, and show personal commitment to, structured Continuing Professional Development [CPD] and a variety of learning opportunities outside structured CPD, in order to develop new skills, and maintain and update existing skills. To ensure high quality delivery of the Podiatry service by fulfilling CPD requirements and objectives identified through the appraisal process. To attend all Mandatory Training sessions as required by the PCN

Person Specification

Qualifications

Essential

• BSc or pre-reg MSc in Podiatry under a training programme approved by the College of Podiatry
• Registered member of the Health and Care Professionals Council (HCPC)
• Able to operate at an advanced level of practice

Experience

Essential

• An appreciation of the nature of GPs and general practice
• Experience of core indicative patient presentations including but not limited to:
• Skin and nail pathology
• Dermatology
• Circulatory disorders affecting the lower limb
• Neurological disorders affecting the lower limb
• Biomechanics
• Musculoskeletal podiatry
• Rheumatology conditions affecting the lower limb
• oEndocrine and metabolic disorders affecting the lower limb
• oCare of the Elderly
• oPodopaediatrics

Desirable

• An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners Experience of working with multidisciplinary teams
• Involvement in working with and developing departmental protocols/procedures
• Knowledge and experienced in using System One and EMIS

Person Specification Qualifications Essential BSc or pre-reg MSc in Podiatry under a training programme approved by the College of Podiatry Registered member of the Health and Care Professionals Council (HCPC) Able to operate at an advanced level of practice Experience Essential An appreciation of the nature of GPs and general practice Experience of core indicative patient presentations including but not limited to: Skin and nail pathology Dermatology Circulatory disorders affecting the lower limb Neurological disorders affecting the lower limb Biomechanics Musculoskeletal podiatry Rheumatology conditions affecting the lower limb oEndocrine and metabolic disorders affecting the lower limb oCare of the Elderly oPodopaediatrics Desirable An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners Experience of working with multidisciplinary teams Involvement in working with and developing departmental protocols/procedures Knowledge and experienced in using System One and EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodsley & Holt Park PCN

Address

PCN Admin Office

WIRA House & Business Park

West Park, Ring Road

Leeds

West Yorkshire

LS16 6EB

United Kingdom

Employer's website

https://www.woodsleyandholtpark.co.uk/ (Opens in a new tab)

Employer details

Employer name

Woodsley & Holt Park PCN

Address

PCN Admin Office

WIRA House & Business Park

West Park, Ring Road

Leeds

West Yorkshire

LS16 6EB

United Kingdom

Employer's website

https://www.woodsleyandholtpark.co.uk/ (Opens in a new tab)

Job summary

The post holder will work closely with GP practices to support individuals to build independence and personal resilience, enabling self-management of their mental health tailored to individual needs, raising awareness of the different services on offer locally. They will offer a number of appointments to patients to ensure patients are supported and have a wider understanding of their care pathway.

The GP Practices covered by this PCN are:

Burton Croft Surgery

Vesper Road Surgery

Craven Road Medical Practice

Kirkstall Lane Medical Centre

Ireland Wood &Horsforth

Hyde Park Surgery

Laurel Bank Surgery

Field Head Surgery

Highfield Surgery

Burley Park Medical Centre

Main duties of the job

You will provide a support, signposting, and ongoing referral service to patients with low level mental health issues. You will do this through referrals from GP Practices and other PCN services. You will be the first point of contact for people accessing mental health services through their GP and help them navigate and understand their care pathway. You will do so through active listening, guidance, explaining onward referral routes and encouraging participation in the community through signposting to local mental health services. You will refer onwards to more specialised services and work with these services to support patients to navigate their care and promote autonomy, self-help and provide resources and action planning to improve outcomes for patients who are struggling with low level mental health issues.

About us

Woodsley & Holt Park PCN is a large primary care network (PCN) with a combined patient population of approximately 100,000 across 10 GP practices, covering the areas of Woodhouse, Kirkstall, Burley,Hyde Park, Headingley,Cookridge and Horsforth. . The PCN footprint is of mixed diversity with pockets of deprivation and health inequalities. As one of the largest PCNs in Leeds we work at pace to deliver high quality services to our patients, which will evolve with the continuing development of the PCN.