Job description

Job responsibilities

1. Provide a supportive role within the SACT outreach sites for nursing, medical and clerical Staff whilst providing cover between the Chemotherapy Services Units. This will include all other SACT outreach sites.

2. Undertake the nursing care of patients, ensuring privacy & dignity is maintained whilst being aware of physical and psychological needs

3. To give a clear and accurate update at change of duties and ensure accurate documentation of nursing interventions

4. Participate in nursing procedures appropriate to the department

5. Support and assist in the induction/training of junior staff/Health Care Assistants acting as mentor to designated staff

6. To welcome patients to the site/unit and its routine

7. Be able to act as co-ordinator and ensure the safe and timely management of patients

8. To liaise with medical and non medical personnel and community organisations

9. Rotate/ work on ORTC SACT unit if required

10. To highlight areas of improvement/development within the department and undertake relevant projects

11. To act as support for other nurses on site

12. Assist in the provision of meals / refreshments for patients whilst meeting their nutritional needs

13. Assist in the general housekeeping duties of all areas.

14. Help to maintain a safe environment and report faults/risks etc to the nurse in charge

15. Liaise with nurse responsible for stores/stationery and ordering and assist in the maintenance of stock levels

16. Handles patients personal possessions, ensure cash and valuables kept securely

17. Aid the safe storage of medicines and the return of any unused SACT to pharmacy

18. Assist medical staff with procedures

1. Demonstrate a pleasant and approachable manner and help create and promote a good working relationship

2. Show professional and courteous manner when answering the telephone and other enquires

3. Maintain confidentiality with regard to patient information both at work and outside of working hours

4. To be aware of and adhere to all policies including; sickness and absence, confidentiality, uniform and responsibilities under the Health and Safety at Work Act

5. Report and record all accidents and complaints according to the agreed policy

6. To be aware of limitations and utilise the preceptor system for any issues that arise

7. To show respect for members of the team and endorse the SACT Day Services philosophy of giving mutual support

Person Specification

Qualifications

Essential

• RGN level 1or 2

Desirable

• Diploma in Health Care Studies

Experience

Essential

• Qualification in Adult Nursing

Desirable

• SACT experience
• Oncology experience
• Clinical skills

Skills

Essential

• Good communication skills
• Ability to deliver high standard of nursing care

Desirable

• Understanding need for evidence based practice
• Computer literacy

Knowledge

Essential

• Participate in personal development

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Team player
• Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Christie NHS FT

Address

Outreach - E00010

Manchester

M20 4BX

United Kingdom

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES & RESPONSIBILITIES

• To provide a physical presence at the Inpatient Unit reception desk, meeting and greeting patients and their loved ones, including assisting with any patient queries and supporting any visitors or patients who may be distressed.
• To work within the hospice and service protocols and procedures to deliver a quality administration service for clinical services.
• To take telephone calls from patients, their loved ones, health professionals and support services, sharing the relevant sensitive, confidential and complex information and accurately documenting necessary points.
• To maintain accurate information of the clinical database, particularly with admissions, discharges and deaths.
• To organise meetings, including invitations, agendas, and take minutes, ensuring these are circulated in a timely manner.
• Receives admissions, assists with organisation of discharges/appointments communicating with other departments as required.
• Participates in the induction of staff.
• Uses the ward NHS email account for out of hour prescriptions, continuing health care information, liaison with outside agencies.
• Liaises with internal and external organisations, colleagues and professionals as required
• Takes the initiative when reporting adverse comments, complaints, untoward incidents and faulty equipment to Senior Ward Staff / Clinical Lead Inpatient Services.
• Participates in the collection of data for ward audits as required
• Demonstrates awareness of the need to implement cost effective measures when using resources

Communication

• Maintain positive and effective communication and relationships with patients, their loved ones and all other professionals to enhance a dignified and high standard of care provision
• Understanding of the need for effective communication in discussing end of life care with individuals reaching the end of life and those close to them
• Give information in a sensitive and planned way to allow time and privacy. Language should be clear and understandable, avoiding jargon. Written information may be given to family to take away.
• Communicate complex and sensitive patient information to colleagues within the primary healthcare team and to other multi-disciplinary team members.
• At all times have an awareness of potential barriers in communication, understanding how to overcome these barriers, to maintain effective communication and equity of service provision.

Education and Training

• Support the induction of new staff.
• Support clinical teams in the use of I-Care

Personal Development

• Take responsibility for own learning and development and participate willingly in training and development activities and proactively identify any training needs and discuss with manager.

KEY WORKING RELATIONSHIPS

The main internal and external contacts the post holder will work with includes:

Patients and their loved ones - To be able to communicate effectively and sensitively when imparting information that could be highly stressful and emotional. Ensuring effective and honest communication considering the level of understanding, culture and background

Line Manager and Colleagues - Communicates clearly and regularly discussing, reporting and sharing key information about patients and their loved ones. Working collaboratively across the Hospice in the best interests of the patient.

Hospice Multidisciplinary Team and Volunteers - Work collaboratively across all disciplines and departments to provide timely information to patients and their loved ones ensuring care is effective and coordinated.

Senior Management Team and the Registered Manager - Work in collaboration to ensure patient quality and safety is a high priority.

Frequent contact with external agencies such as Greater Manchester Integrated Care Board, Hospitals within Northern Care Alliance, Primary Care Services, Northwest Ambulance Service, Continuing Health Care, Funeral Directors, Nursing agencies and Nursing Homes- Establish and maintain good working relationship with colleagues, so as to provide a comprehensive service to patients and loved ones to enable good liaison and share best practice.

Students across all disciplines providing a learning environment by supporting and providing I-Care induction.

Trustees and donors ensuring a positive message is communicated about clinical services.

ORGANISATIONAL RESPONSIBILITIES

• To adhere to all Bury Hospice standards, policies and procedures.
• To conduct all work in a manner reflective of the organisational values and behaviours.
• To comply with General Data Protection Regulation (GDPR); an understanding of and commitment to the appropriate handling of all confidential data.
• To promote awareness of, and respect for, equality and diversity in accordance with Bury Hospice policies and procedures.
• To actively engage in fundraising within the Hospice and for the hospice.

This job description is not exhaustive and serves only to highlight the main requirements of the role. The line manager may stipulate other reasonable requirements; the job description will be reviewed regularly and may be subject to change.

Person Specification

Knowledge, Skills, and Attributes

Essential

• Familiar with the Data Protection Act 2018 requirements and other relevant legislation. Excellent communication skills, organisational and customer service skills. Advanced verbal communication skills including where there may be barriers to communication i.e. patients who are hard of hearing, upset, angry or distressed. Ability to work independently and as a supportive team member. Ability to problem solve. Personal resilience and an ability to cope with distressing situations on the ward, specifically in relation to palliative care patients and their loved ones. Able to work proactively, independently and on own initiative. Adaptable and able to work in a team environment. Able to work under pressure. Assertive, confident and compassionate. Ability to inspire trust and respect. A commitment to the vision and values of Bury Hospice.

Qualifications

Essential

• Level 3 NQF or BTEC qualifications or able to demonstrate vocational training equivalent to level 3 and or equivalent practical experience.

Desirable

• Business and Administration Qualification.

Experience

Essential

• Have experience in similar role or can evidence transferable skills relevant to the role. Experience of working in the healthcare environment Medical Letters. Clinical administration. Experience of working with an electronic patient records system such as I-Care/EMIS or Systemone. Confident in use of Microsoft Office.

Desirable

• An understanding of Palliative care and Hospice care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bury Hospice

Address

Rochdale Old Road

Bury

Lancashire

BL9 7RG

United Kingdom

Employer's website

https://buryhospice.org.uk/ (Opens in a new tab)