Job description

Job responsibilities

The following are the core responsibilities of the Dispenser. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To dispense prescription medication and other medical products to patients under direction of lead GP.

Counts pills, labels bottles and boxed medications to prepare prescriptions for patients as directed as per dispensing SOPs.

Perform administrative duties, including answering phones, receiving and inputting prescription orders, procuring stock and handling monies.

Gather, organise, and assess patient information.

Supply patients with information and education on their prescriptions.

Monitor the prescription-filling process to ensure compliance with relevant regulations and pharmacy policies.

Liaise with healthcare providers and patients to obtain correct prescription information.

Answer patients' questions about their medications under the supervision of the GP.

Date check stock and dispose of returned medication in accordance with regulations and pharmacy policies.

Place orders for additional drugs as directed.

Maintain electronic patient information.

Person Specification

Qualifications

Essential

• Qualified Dispenser (NVQ Level 2)
• GCSE (or equivalent) English & Maths at Grade C or above

Experience

Essential

• Experience of working in a dispensary
• Experience working with the general public/patients

Desirable

• Experience of working in primary care
• Broad knowledge of General Practice

Knowledge and skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS knowledge
• Ability to promote best practice regarding all pharmaceutical matters
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Capable of managing payments (invoices, cash etc)
• Ability to effectively manage stock, including ordering, rotation, disposal etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buxted Medical Centre

Address

Buxted Medical Centre

Framfield Road

Uckfield

East Sussex

TN22 5FD

United Kingdom

Employer's website

https://www.buxtedandeasthoathlymedicalcentres.co.uk (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Once trained clinically code data on EMIS

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into patients healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

p. Assign the room users to their allocated working space

Person Specification

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a healthcare setting

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics and English (C or above)

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buxted Medical Centre

Address

Framfield Road

Buxted

East Sussex

TN22 5FD

United Kingdom

Employer's website

https://www.buxtedandeasthoathlymedicalcentres.co.uk (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the workflow administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload.

To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management.

a. To ensure actions are completed by clinicians in a timely manner and to escalate to the Admin Manager where appropriate

b. To arrange further appointments or tests as required (and within the post holders remit) that are specified from either the documentation or requested by the clinician.

c. To report any significant events that occur in relation to document management and participate in any associated learning from incidents.

d. To attend any training required to maintain effective performance in this role.

e. Undertake a broad spectrum of administrative duties commensurate with the role

f. Process incoming and outgoing mail

g. File and store records as required

h. Photocopy documentation as required

i. Process changes to patient registration, deduction of record and new patient registration

j. Input data into the patients healthcare records as necessary

k. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

l. Assist with total triage administration

m. Be an integral part of the general practice team

n. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

o. Support in the delivery of enhanced services and other service requirements

p. Undertake all mandatory training and induction programmes

q. Contribute to and embrace the spectrum of clinical governance

r. Maintain a clean, tidy, effective working area at all times

s. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

t. Any other duties requested by the management or Partners that are deemed reasonable and within the capabilities of the post holder.

Person Specification

Experience

Essential

• Experience of administrative duties

Desirable

• Experience of working with the general public
• Experience of working in a health care setting

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS / Docman user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buxted Medical Centre

Address

Framfield Road

Buxted

East Sussex

TN22 5FD

United Kingdom

Employer's website

https://www.buxtedandeasthoathlymedicalcentres.co.uk (Opens in a new tab)