Job description

Job responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via [email protected], quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications

Essential

• Level 2 Food service qualification or equivalent
• Good standard of general education including literacy and numeracy

Experience

Essential

• Experience of working in a similar role
• Experience of working as part of a team

Knowledge

Essential

• Understanding of good hygiene and health and safety practices
• Basic computer skills

Skills & Abilities

Essential

• Good interpersonal and communication skills
• Attention to detail and presentation
• Can work as part of a team and on their own initiative
• Able to carry out manual tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent Community Health NHS Foundation Trust

Address

Tonbridge Cottage Hospital

Tonbridge

TN11 0NE

United Kingdom

Employer's website

https://www.kentcht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Under the supervision of the senior nurses, be responsible for the assessment of individualised care needs and their development, implementation, and evaluation without direct supervision. Support health care assistants in achieving high standards of patient care.

Main Duties of post

1. To assist in developing a caring, supportive and spiritual atmosphere for the patients and their families.

2. To Maintain professional and ethical standards and set a high standard of patient care.

3. To develop specialist skills in all aspects of palliative care and carry out all relevant forms of care with minimal supervision.

4. To share in the responsibility within the nursing team for planning, implementing and evaluating total care of the patient and their family.5. To support the Senior Sister/ Charge nurse and Senior Staff Nurses in their role.

6. Cover 24 hour nursing rota when the need arises and for the professional development in the total nursing care of patients requiring palliative care, end of life care and care of patients with multiple complex needs.

7. Develop managerial and teaching skills under supervision of senior nursing staff

8. Assist in the management of Brian House and determining nursing priorities under the direction of the senior sister/charge nurse and senior staff nurses

9. Supervise the work of NVQIII, health care assistants and volunteers and ensure that hospice policies are followed.

10. Maintain a clear, safe and secure environment for patients, visitors and staff.

11. Communicate information on patient care and related matters to Senior Sister/Charge Nurse and medical staff

12. Accept professional responsibility for the safe custody, administration and recording of medications in accordance with statutory requirements and established Hospice policy and procedure.

13. Ensure correct use and due economy is made of equipment and resources

14. Be prepared to cope with incidents or emergencies as they arise and report to the senior nurse on duty

15. Report any changes in conditions or situations to the senior nurse on duty

16. Act up for senior staff Nurse across the span of duties to cover annual leave and sickness and on a planned basis to gain management experience and professional development

17. Be involved in quality assurance and collaborate with the management team in standard setting and audit of patient care.

18. Develop communications skills both written and verbal to ensure accurate information is conveyed to other members of the team.

General Responsibilities

To undertake all mandatory training as required by Trinity Hospice and Palliative Care Services and participate in appropriate in-service training as and when required

Maintain the strict confidentiality of all information acquired especially with regard to patients and staff.

To undertake a personal development review annually and through self development, continuously update and improve knowledge and competencies

Be a co-operative and supportive member of the Brian House team. Discuss any issues in the post holders workload that may affect other members of the Brian house team and identify such to the Line Manager.

To manage and support all volunteers utilised in your area and to develop effective working relationships providing regular feedback.

Be responsible for ensuring up to date knowledge of current policies and procedures and to adhere to these.

To promote at all times the Hospice philosophy and uphold the Trinity and Brian House core values.

To support our fundraising team mindful that as a charity we are reliable on charitable donations for our work

Any other duties that may be reasonably required

Professional responsibilities

Clinical

Assess the individual needs of patients alongside the child, young person and their families and initiating and participating in the implementation of programmes of care to meet physical, psychological and spiritual needs of patients, carers and families.

Evaluate and document nursing care continuously in accordance with NMC guidelines

Be involved in multidisciplinary approaches to patient care together with other health care professionals and clergy who are invited in the care of the patient and families

Assist medical staff in providing care for the child and family, reporting changes in symptoms and needs as they occur

Develop clinical expertise in symptom control under guidance of the Medical staff and within constraints laid down by the Medical director and Paediatric consultant

Accept professional responsibility and accountability for extension of own clinical practice

Participate in research developments of specialist palliative care

Keep abreast of current nursing concepts and be prepared to adopt new methods of patient care as appropriate

Provide support, information and advice to patients families and professional colleagues

Education

• Develop specialist knowledge and informal teaching skills in this field of nursing

• Participate in staff induction acting as a mentor to new staff

• Encourage a learning environment for student nurses and volunteers

• Develop communication skills by attending sage and thyme course

• Maintain and enhance skills when dealing with medication

Personal

• Use opportunities to extend clinical and professional knowledge
• Accept accountability for own clinical practice to continue personal development
• Promote best practice in relation to Health and safety
• Ensure that all statutory regulations are adhered to and that NMC guidelines are followed

Person Specification

Experience

Desirable

• Previous experience of work in a palliative care setting
• Knowledge of multi-disciplinary team working
• Experience of working with children/ young people with
• multiple complex needs and their families

Personal Attributes

Essential

• Enthusiastic and motivated with a positive and conscientious attitude
• Caring and approachable
• Reliable, punctual and organised

Qualifications

Essential

• RSCN/ Child Branch/ Learning Disabilities/Adult
• Evidence of professional development
• Basic IT competency

Desirable

• Working towards a recognised Palliative Care degree

Knowledge, Skills & Abilities

Essential

• Ability to work as part of a team
• Excellent communication skills
• Through understanding of family centred care
• Ability to work within professional codes of practice
• Ability to work as part of a team, leading and motivating others to provide high standards of care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Trinity Hospice

Address

Low Moor Road

Blackpool

Lancashire

FY2 0BG

United Kingdom

Employer's website

https://www.trinityhospice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Responsible for: Providing high quality assessment and treatment plans to patients referred into the service and supporting service development and delivery

We recognise the skills required to undertake this role require a period of mentorship and training, so this is a development opportunity.

Purpose of Job:

To provide a high quality specialist lymphoedema service promoting individual treatment and care programmes, as part of the multi- disciplinary team.

Job purpose:

To undertake the management plan set out by the Lymphedema specialist

To assess and treat patients with Lymphoedema, both Primary and Secondary, who may have complex and/or chronic presentations. The Lymphoedema Service is predominantly clinic-based but also includes in-patient ward cover.

To accept clinical responsibility for a designated caseload of patients, and to organise this efficiently and effectively with regard to clinical priorities and use of time.

To develop appropriate assessment skills in evaluating the patients condition and in progressing and executing appropriate treatment plans

To formulate an appropriate, individual management and/or treatment programme, using clinical reasoning skills, setting objectives, timed goals and ensuring treatment progression with a variety of manual and treatment techniques.

Maintain accurate records and managements plan reviews

To apply practical therapeutic skills in Manual Lymphatic Drainage and Complex Decongestion Therapy, as taught by a British Lymphology Society approved body to fit support hosiery.

To provide spontaneous and planned advice, teaching and instruction to patients, relatives, carers and other professionals, to promote understanding of the aims of the Lymphoedema Service and to ensure a consistent approach to patient care

To represent the Lymphoedema Service, giving specialised advice to MDT members when required.

To participate in the efficient running of the Lymphoedema Service, working closely with and supporting the other members of the team.

To provide education and support to community colleagues, including specific Lymphodema training and education.

To ensure a high standard of clinical care for the patients under your management and that of more junior staff.

Organisation

Ability to organise time effectively, creating work schedules, prioritising workload and meeting deadlines

Using Initiative

Able to take responsibility for own actions and make decisions without referring to others

Resilience

Ability to remain calm and self-controlled under pressure

Communication

Experience of communicating effectively, both verbally and in writing, adapting style to suit the audience

To communicate effectively with other members of the multi-disciplinary team, about patient issues, in order to facilitate a team approach to patient care; writing to General Practitioners etc.

To communicate effectively with patients and carers in order to maximise therapeutic outcomes, and to ensure understanding of the condition. Communication skills in persuasion, motivation and explanation will be used. Barriers to effective communication will occasionally be encountered e.g. hearing loss, Special Needs

To assess capacity, gain consent and have ability to work within a legal framework and to support other staff to do likewise

Team Working

Ability to develop effective and supportive relationships with colleagues

Influencing and Negotiating

Experience of influencing, convincing or negotiating with others in a way that results in acceptance and behaviour change

Building Relationships

Ability to quickly build a rapport and establish professional relationships with others, based on trust and understanding

Client Focus

Ability to ensure the patient is central to all decisions made regarding management of care

IT skills

Ability to use Microsoft Office including Word, Excel and Outlook. Knowledge of the workings of databases

Personal and Professional Responsibilities:

To work the contracted hours appropriate to enhancing the availability of the service for the patients.

To maintain personal Clinical Professional Development (CPD), by incorporating them, as appropriate, into work practice. To be an active participant in in-service training, by attendance at staff meetings and by leading and participating in tutorials, training sessions and external courses as appropriate to your role in the department

To keep up to date with relevant developments within the field of Lymphoedema, disseminating information and ensuring that practice is based on the best available evidence.

To be a resource for advice to colleagues working in other clinical areas.

To communicate effectively and to work in collaboration with MDT colleagues across the Health and Social Care sectors, ensuring delivery of a co-ordinated multi-disciplinary service

To participate in the staff appraisal scheme

To be responsible for equipment used in carrying out duties and to adhere to departmental Health and Safety policy, including the competence to use the equipment. Also, to ensure the safe use of equipment by others through teaching, training and supervision of practice, including manual handling.

To maintain accurate and up to date documentation in line with legal and departmental requirements, including the production of appropriate reports, letters and treatment summaries.

To be aware of the health and safety aspects of your work and to implement any policies, which may be required to improve the safety of your work area, including the prompt reporting and recording of accidents.

To comply with the organisational and departmental policies and procedures, and to be involved in the reviewing and updating of these, as appropriate.

To fulfil the requirements of mandatory training as dictated by the organisation.

To carry out any other duties, which might be considered appropriate by the team leader or Service Manager

Person Specification

Qualifications

Essential

• Degree in nursing or other Allied Health profession (working towards)
• Registration with appropriate registered body.
• Evidence of further study in related subject- wound care

Desirable

• Information technology
• Audit
• Lymphoedema MLD Qualification

Experience

Essential

• Ability to work as an autonomous practitioner
• Prioritisation of workload
• Supervision of students in any environment
• Directing patient care

Desirable

• Ability to build effective working relationships with patients/carers/colleagues
• Experience of evidencing and auditing practice
• Membership of Special Interest Group

Knowledge

Essential

• In-depth knowledge of all relevant diagnoses and their management
• Detailed anatomy and physiology related to this speciality
• Clinical reasoning
• Able to undertake a literature search/review
• Current evidence based practice
• Health and Safety and Risk awareness

Desirable

• Knowledge of compression Hosiery and lymphoedema associated products
• Knowledge of local community services and value of inter-agency working

Personal Attributes

Essential

• Willingness to be flexible to meet service needs
• Ability to reflect and critically appraise own performance
• Empathy and support to patients and families
• Excellent interpersonal skills
• Reliable and punctual
• Effective communication skills
• Motivation to direct self and others
• Observational skills
• Problem solving skills
• Assessment skills
• Sets realistic aims for self and patients
• Commitment to Continuous Professional Development

Desirable

• Negotiating skills
• Ability to positively make changes to meet service need
• Enthusiasm and encouragement
• Teaching skills
• Ability to work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Trinity Hospice

Address

Low Moor Road

Blackpool

Lancashire

FY2 0BG

United Kingdom

Employer's website

https://www.trinityhospice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical:

• Undertake home visits as assessed and when appropriate
• Assessment and triage of acute presentations including telephone triage
• Contributing towards the running a minor illness/ injury walk-in service
• Assisting in the training of frontline staff
• Make direct referrals to primary, secondary and social services within locally
• agreed pathways, guidance and protocols
• ECG and ABPM interpretation
• Assisting with other ad hoc clinical tasks
• Ensure complete and accurate documentation of every patient contact

Professional:

• Participate in an annual individual performance review, taking responsibility for maintaining a record of own personal and professional development
• Undertake professional development as required by the role to ensure thatup-to-date evidence-based knowledge and competence in all aspects of the role is maintained
• Monitor the effectiveness of your clinical practice through quality andassurance strategies such as the use of audit and peer review
• Participate in Practice Meetings
• Adhere to practice policies, procedures and guidelines
• Diagnosing and treating patients presenting with minor illness
• Triage and treat patients wishing to see a health care professional, making anynecessary referrals to other members of the primary health care team
• Patients with problems needing referral to secondary care should be discussed with the registered GP before making such referral.
• Ensure clinical practice is safe and effective and remains within boundaries ofcompetence, and to acknowledge limitations.
• Advise patients on general health care and minor ailments, with referral to other members of the primary and secondary health care team as necessary
• Works from the surgery and within communities as an autonomous practitioner caring for patients and families.
• Works as an autonomous practitioner, in accordance with the Health Professions Council. Ensure that personal and professional clinical standards are maintained.
• To undertake assessment for patients within the community and those attending the surgery, using diagnostic skills and initiation of investigations where appropriate.
• Prescribe/issue medications as appropriate following policy, patient group directives and local pathways.
• To formally and informally impart knowledge and skills to colleagues promoting peer review and best practice within the work environment.
• To communicate at all levels within the team ensuring an effective service is delivered.
• To maintain accurate, contemporaneous healthcare records appropriate to the consultation.
• Ensure evidenced-based care is delivered at the highest standards ensuring delivery of high quality patient care.
• Works with local policies and procedures.
• Enhance own performance through Continuous Professional Development, imparting own knowledge and behaviours to meet the needs of the service.
• To achieve and demonstrate agreed standards of personal and professional development in order to meet the needs of the service.
• To participate in the audit process, evaluation and implementing plans and practice change in order to meet patient need.
• Contribute positively to the effectiveness and efficiency of the team and work colleagues.
• Pathological specimens and investigatory procedures
• Undertake the collection of pathological specimens including intravenous blood samples, swabs etc. Perform investigatory procedures requested by the GPs

"No canvassing or recruitment agencies, please."

Person Specification

Qualifications

Essential

• HCPC Registration: Must be a registered Paramedic with the Health and Care Professions Council (HCPC).
• Recognised Paramedic Qualification:
• BSc (Hons) in Paramedic Science, or
• DipHE in Paramedic Practice (for those qualified before degree-level entry became standard).

Desirable

• Advanced Clinical Assessment Skills: Demonstrated ability to assess, diagnose, and manage patients with minor illness or injury.
• Experience in a Primary Care, Community, or Urgent Care Setting: Previous experience delivering autonomous care outside of the ambulance service is often desirable.
• Excellent Communication and Interpersonal Skills: Ability to work collaboratively within a multidisciplinary team and communicate effectively with patients.
• Full UK Driving Licence: Required for home visits and community work.
• Evidence of Continuing Professional Development (CPD): Up-to-date CPD portfolio relevant to scope of practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Mandeville Surgery

Hannon Road

Aylesbury

Buckinghamshire

HP21 8TR

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

In accordance with the practice timetable, the ANP will work autonomously, delivering care within their scope of practice to the patient population. Contributing towards clinical areas such as health promotion, chronic disease management, health prevention, well-women and well man clinics as well as supporting the management team in the reviewing of clinical policy and procedure.

• Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice to patients
• Implement and evaluate individual specialised treatment plans for chronic disease patients
• Identify, manage and support patients as risk of developing long-term conditions, preventing adverse effects on the patients health
• Provide advanced, specialist nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF
• Provide wound care (ulcer /Doppler etc.) to patients
• Provide specialist clinics such as ear syringing, contraception etc.
• Undertake the collection of pathological specimens
• Provide travel medicine services
• Request pathology services as necessary
• Process and interpret pathology and other test results as required
• Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary / specialist care as required
• Maintain accurate clinical records in conjunction with extant legislation
• Ensure read codes are used effectively
• Maintain chronic disease registers
• Prioritise health issues and intervene appropriately
• Support the team in dealing with clinical emergencies
• Recognise, assess and refer patients presenting with mental health needs
• Implement vaccination programmes for adults and children
• Delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)
• Support the clinical team with all safeguarding matters, in accordance with local and national policies
• Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately
• Deliver opportunistic health promotion where appropriate
• Extended and supplementary prescriber, adhering to extant guidance
• Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required
• Contribute to practice targets (QOF etc.), complying with local and regional guidance
• Liaise with external services / agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Participate in local initiatives to enhance service deliver and patient care.
• Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA).
• Drives the development of nursing services within the practice, liaising with external agencies and professional organisations are required
• Attending training and events organised by the practice or other agencies, where appropriate.

No recruitment agencies or canvassing, please.

Person Specification

Qualifications

Essential

• Registered Nurse;
• Post graduate diploma or degree (Advanced Practice Qualification);
• Qualified Nurse Prescriber;
• Qualified Triage Nurse;

Desirable

• Minor Illness Qualification;
• Teaching Qualification;
• ALS, PALS;

Experience

Essential

• Experience working in a primary care environment;
• Experience in chronic disease management;
• Experience in prescribing and undertaking medication reviews;

Desirable

• Experience working as a practice nurse or community nurse

Clinical Knowledge

Essential

• Wound Care / Removal of sutures & staples
• ECGs
• Venepuncture
• New patient medicals
• Chaperone procedure
• Requesting pathology tests and processing the results, advising patients accordingly
• Travel medicine
• Diabetes
• Hypertension
• Asthma
• Spirometry
• CHD
• Immunisations (routine, childhood and travel)
• Womens health (Cervical cytology, contraception, etc.)
• Understands the importance of evidence based practice
• Broad knowledge of clinical governance
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Knowledge of health promotion strategies
• Understands the requirement for PGDs and associated policy

Desirable

• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Mandeville Surgery

Hannon Road

AYLESBURY

Buckinghamshire

HP21 8TR

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

In accordance with the practice timetable, the GP will work autonomously, delivering care within their scope of practice to the patient population. Contributing towards clinical areas such as health promotion, chronic disease management, health prevention, well-women and well man clinics as well as supporting the management team in the reviewing of clinical policy and procedure.

• Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice to patients
• Implement and evaluate individual specialised treatment plans for chronic disease patients
• Identify, manage and support patients as risk of developing long-term conditions, preventing adverse effects on the patients health
• Provide advanced, specialist nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF
• Provide wound care (ulcer /Doppler etc.) to patients
• Provide specialist clinics such as ear syringing, contraception etc.
• Undertake the collection of pathological specimens
• Provide travel medicine services
• Request pathology services as necessary
• Process and interpret pathology and other test results as required
• Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary / specialist care as required
• Maintain accurate clinical records in conjunction with extant legislation
• Ensure read codes are used effectively
• Maintain chronic disease registers
• Prioritise health issues and intervene appropriately
• Support the team in dealing with clinical emergencies
• Recognise, assess and refer patients presenting with mental health needs
• Implement vaccination programmes for adults and children
• Delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)
• Support the clinical team with all safeguarding matters, in accordance with local and national policies
• Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately
• Deliver opportunistic health promotion where appropriate
• Extended and supplementary prescriber, adhering to extant guidance
• Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required
• Contribute to practice targets (QOF etc.), complying with local and regional guidance
• Liaise with external services / agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Participate in local initiatives to enhance service deliver and patient care.
• Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA).
• Drives the development of nursing services within the practice, liaising with external agencies and professional organisations are required
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will adopt a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines.
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines.
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others.
• Hand hygiene standards for self.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process.
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes.
• Safe management of sharps use, storage and disposal.
• Maintenance of own clean working environment.
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers.
• Undertaking periodic infection control training.
• Correct waste and instrument management including handling, segregation, and container use.
• Maintenance of sterile environments.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements CPD and revalidation are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training may include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of ones own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

No canvassing or recruitment agencies, please.

Person Specification

Qualifications

Essential

• Full registration with the General Medical Council (GMC) with a license to practise
• Inclusion on the NHS England Medical Performers List
• MRCGP qualification (or equivalent)
• Right to work in the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

St. Charles Hospital

Exmoor Street

London

W10 6DZ

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job description

Night Nursing Assistant- Complex Care - Essex

Claimont Health have an exciting opportunity to join our team as Nursing Assistant.

This role will be based in the community supporting clients who have complex health needs requiring a high level of care and support at home.

Are you a caring individual who is passionate about delivering person centred care? Do you believe you can make a positive impact to our clients lives? If so, we would love to hear from you. We are looking for individuals to join our team either on a part time or Bank Staff basis.

We are looking for Nursing Assistants who have a proven track record of complex care experience and have supported clients with skills such as:

• Tracheostomy care
• Percutaneous Endoscopic Gastrostomy (PEG) including feeding.
• Ventilation management
• Oral suctioning
• Bowel management
• Nebuliser (NEB)
• Medications

What you can expect from us in return:

Reporting to our Complex Care Lead Nurse, the successful candidate will benefit from the support and motivation of both the clinical and operations teams.

Competitive rates £15 per hour

Bank, Weekdays, Weekends

Its a great feeling seeing the resulting outcomes of your skills and expertise that enable our clients to use their strengths to improve their own well-being. Come and be part of our journey to be the leading independent sector provider of flexible, responsive, and dynamic complex care in the UK.

Required Skills/Qualifications:

• 1 year or more experience as a Healthcare Assistant with complex care experience.
• Diploma in relevant health/ social subject.
• Commitment to delivering client specific care.
• Adaptable and Professional approach to support client and family members.

Our Mission and Values

Claimonts mission is to be the leading independent sector provider of flexible, responsive, and dynamic mental health services in the UK. The values we live by are:

• Commitment
• Care
• Compassion
• Leadership
• Innovation

Claimont Health follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

Claimont Health is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights.

Person Specification

Qualifications

Essential

• Qualifications:
• Diploma in relevant health / social subject

Experience

Essential

• Significant experience in a similar role which demonstrates
• commitment to mandatory training, attendance, and engagement.
• Previous care experience in a health, social care, or childcare
• setting.
• Experience of communicating highly complex or sensitive
• information and using skills to overcome barriers to understanding,
• such as, with non-verbal clients.
• Understanding of Information Governance, Data Protection, Care
• Certificate standards, and safeguarding vulnerable children and
• adults.
• Experience of working in both acute and community settings.
• Experience with working within Mental Health.

Knowledge and Skills

Essential

• Ability to provide good quality care
• Strong written and verbal communication skills and the ability to
• multi-task
• Be able to work on your own initiative and/or as part of team
• across multiple areas
• To be able to demonstrate tact and sensitivity when
• communicating with families under immense pressure, always
• reserving judgement and demonstrating empathy, compassion
• and understanding
• To maintain strict confidentiality on all matters relating to
• clients, their families
• High level of attention to detail, accuracy, and pride in your
• work presentation
• Claimont Health is specifically recruiting female applicants only in keeping with the positive action provision within the Equality Act 2010 order to meet patient needs and employee safety. This post is exempt under the Employment (Sex Discrimination) Act 2000, Section the (s9(2)(f)) Personal welfare and counselling which constitutes a Genuine Occupational Qualification. The role involves working with service users where there is a risk assessment identifying the need for a female candidate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Claimont Health LTD

Address

Colchester Hospital

Turner Road

Colchester

CO4 5JL

United Kingdom

Employer's website

https://claimonthealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job description

Night Nursing Assistant- Complex Care - Essex

Claimont Health have an exciting opportunity to join our team as Nursing Assistant.

This role will be based in the community supporting clients who have complex health needs requiring a high level of care and support at home.

Are you a caring individual who is passionate about delivering person centred care? Do you believe you can make a positive impact to our clients lives? If so, we would love to hear from you. We are looking for individuals to join our team either on a part time or Bank Staff basis.

We are looking for Nursing Assistants who have a proven track record of complex care experience and have supported clients with skills such as:

• Tracheostomy care
• Percutaneous Endoscopic Gastrostomy (PEG) including feeding.
• Ventilation management
• Oral suctioning
• Bowel management
• Nebuliser (NEB)
• Medications

What you can expect from us in return:

Reporting to our Complex Care Lead Nurse, the successful candidate will benefit from the support and motivation of both the clinical and operations teams.

Competitive rates £16 per hour

Bank, Weekdays, Weekends

Its a great feeling seeing the resulting outcomes of your skills and expertise that enable our clients to use their strengths to improve their own well-being. Come and be part of our journey to be the leading independent sector provider of flexible, responsive, and dynamic complex care in the UK.

Required Skills/Qualifications:

• 1 year or more experience as a Healthcare Assistant with complex care experience.
• NVQ Level 3 related subjects.
• NVQ Level 4 related subjects.
• Nursery nurse qualifications or similar.
• Diploma in relevant health/ social subject.
• Commitment to delivering client specific care.
• Adaptable and Professional approach to support client and family members.

Our Mission and Values

Claimonts mission is to be the leading independent sector provider of flexible, responsive, and dynamic mental health services in the UK. The values we live by are:

• Commitment
• Care
• Compassion
• Leadership
• Innovation

Claimont Health follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

Claimont Health is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights.

Person Specification

Qualifications

Essential

• Qualifications:
• NVQ level 3 related subjects
• NVQ level 4 related subjects
• Nursery nurse qualification or similar
• Diploma in relevant health / social subject

Experience

Essential

• Significant experience in a similar role which demonstrates
• commitment to mandatory training, attendance, and engagement.
• Previous care experience in a health, social care, or childcare
• setting.
• Experience of communicating highly complex or sensitive
• information and using skills to overcome barriers to understanding,
• such as, with non-verbal clients.
• Understanding of Information Governance, Data Protection, Care
• Certificate standards, and safeguarding vulnerable children and
• adults.
• Experience of working in both acute and community settings.
• Experience with working within Mental Health.

Knowledge and Skills

Essential

• Ability to provide good quality care
• Strong written and verbal communication skills and the ability to
• multi-task
• Be able to work on your own initiative and/or as part of team
• across multiple areas
• To be able to demonstrate tact and sensitivity when
• communicating with families under immense pressure, always
• reserving judgement and demonstrating empathy, compassion
• and understanding
• To maintain strict confidentiality on all matters relating to
• clients, their families
• High level of attention to detail, accuracy, and pride in your
• work presentation
• Claimont Health is specifically recruiting female applicants only in keeping with the positive action provision within the Equality Act 2010 order to meet patient needs and employee safety. This post is exempt under the Employment (Sex Discrimination) Act 2000, Section the (s9(2)(f)) Personal welfare and counselling which constitutes a Genuine Occupational Qualification. The role involves working with service users where there is a risk assessment identifying the need for a female candidate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Claimont Health LTD

Address

Colchester Hospital

Turner Road

Colchester

CO4 5JL

United Kingdom

Employer's website

https://claimonthealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

What you will be doing:

• Coordinating referrals into the bereavement service, including initial assessment, triage, waiting list management and allocation of clients to the most appropriate support.
• Holding and managing your own caseload, providing compassionate bereavement support to individuals and families.
• Supporting bereavement groups and activities, including outpatient support and walking groups where appropriate.
• Recruiting, supervising and supporting bereavement volunteers and students, helping them to feel confident, safe and valued in their roles.
• Working closely with counsellors, the wider Patient and Family Support Team and the multidisciplinary hospice team to ensure people receive joined-up support.
• Maintaining accurate records, monitoring service quality, managing incidents appropriately and supporting continuous improvement across the bereavement service.

This advert is for a role where professional registration and relevant counselling qualifications are required. Please ensure your application clearly sets out how you meet these requirements.

Qualifications

You would be an ideal candidate for this role if you have:

• A counselling qualification and relevant experience of providing emotional, psychological or bereavement support.
• Professional registration, ideally with BACP or an equivalent recognised professional body.
• Excellent communication, interpersonal and organisational skills, with strong attention to detail.
• An understanding of bereavement care, support service standards and the importance of safe, person-centred practice.
• Experience of working with people affected by end of life, grief, loss or significant emotional distress would be highly desirable.
• The ability to manage a varied workload, keep accurate records and work collaboratively with colleagues, volunteers, students and external partners.

Additional information

Salary: Marie Curie Clinical Pay Scale Band 6 (Aligned with AFC) £39,959 - £48,117 pro rata per annum

Contract: 9-month fixed term maternity cover (possibility to extend) 21.25 hours per week

Based: Marie Curie Bradford Hospice

Hours: Tuesday, Wednesday and Thursday, with typical working hours around 9:30am to 5:15pm / 9:30am to 5:00pm. Some flexibility may be considered.

Benefits Youll Love

• Annual leave allowance 27 days plus 8 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Continuous Professional development
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with eyecare cost
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• 15% staff discount in all Marie Curie Shops
• Life assurance for all employees

Application Process

Close date for applications: 8th September 2026

Interview Dates: Week commencing 21st September 2026

As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role, particularly your counselling qualification, professional registration and experience of bereavement or emotional support.

**We reserve the right to close this advert early should we receive a sufficient number of applications. **

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone staff and volunteers alike supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you your experience, perspective and voice.

Person Specification

Qualifications

Essential

• Professional Counselling Qualification - DipHE Counselling / Foundation degree in Counselling
• Professional membership of BACP or IABACP OR
• Minimum of 450hrs qualified Counselling experience.
• To show a commitment to professional development through on-going training.

Desirable

• Cognitive Behavioural Therapy (CBT) Level 5

Experience

Essential

• Experience of supervision and support to a group of volunteers Experience of working within a context of End of Life / Bereavement and loss Experience of working with clients who have complex needs Experience of co-ordinating a service and/or managing a project Experience of co-ordinating and delivering teaching

Desirable

• Experience of managing people
• Experience of working with families
• Experience of facilitating groups
• Experience of delivering spiritual care
• Experience of other faith communities through active interfaith engagement

Knowledge

Essential

• Knowledge of specialist palliative care.
• Understanding of bereavement related theories
• Knowledge of Marie Curie Standards for Bereavement Care.

Desirable

• Knowledge of models of supervision
• Understanding of audit and research
• Knowledge of clinical governance
• Understanding the characteristics of an effective spiritual & religious care service.
• Knowledge of spiritual and religious issues around end-of-life care, loss and bereavement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Marie Curie

Address

Marie Curie Bradford Hospice

Maudsley Street

Bradford

Yorkshire

BD3 9LE

United Kingdom

Employer's website

https://www.mariecurie.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you are passionate about caring for the elderly and want to build a long-term career in one of our award-winning homes, then look no further than Akari Care. Our aim is to create an environment where our residents are valued, respected, and are offered the personalised care they deserve.

Akari Care is committed to upholding values that we created and share. It is, therefore, vitally important that any new colleague embraces and actively promotes our values across the organisation.

We now seek an additional Kitchen / Catering Assistant who is passionate about, and thrives on, making a real and positive difference to the lives of older people.

Working in collaboration and unison with the Cook and the wider catering team you will be responsible for ensuring the smooth, efficient running of all kitchen processes. These will include creating menus, plating up, arranging trollies, and ensuring each of our residents feel directly supported and looked after with the highest quality of support and care.

Whilst you will be involved in all the practical duties you would expect in a busy care home kitchen it is vitally important to continuously ensure that you are mindful and conscious to individual religious and cultural backgrounds and how this might impact on meal choices, alongside making sure that all our residents feel they have a personalised service.

As the critical link between the kitchen and the serving areas you will be conjointly responsible for caring for our residents. The key focus for us is ensuring mealtimes run smoothly and are an enjoyable experience at Akari Care, where all our residents individual needs are catered for.

By showing us you can match our values with the right desire for personal excellence, community spirit and a kind, caring and compassionate nature, we, in return, can offer you a career developing your knowledge, skills and abilities to support vulnerable adults with the care their individual needs require.

What is in it for you:

• A competitive salary

• Pension contribution of 5%

• Recognition schemes and rewarding referral schemes.

• Uniform provided and DBS check costs paid.

• 28 days annual leave (based on full-time hours, including Bank Holidays)

• Flexible working patterns

• Fully funded training and development

• Support with personal development plans.

• The opportunity to gain experience and develop both personally and professionally.

• An engaging community environment where everyone is respected and included

What we require from you:

• Experience of working within similar environment

• Kitchen and food preparation experience required.

• Basic Food Hygiene Certificate

• A caring nature to give everyone a personal approach.

• Flexible and adaptable to changes at short notice.

• Work well under pressure without negative impact to those around you.

• Warm, approachable, and engaging persona

• Respect everyone, treating others as you would expect to be treated.

• Resilient and adaptable to differing needs of colleagues and residents.

Person Specification

Qualifications

Essential

• Experience of working within similar environment, Kitchen and food preparation experience required, Basic Food Hygiene Certificate, A caring nature to give everyone a personal approach, Flexible and adaptable to changes at short notice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Akari Care Limited

Address

Akari Care

North Shields

NE29 6XP

United Kingdom

Employer's website

https://www.akaricare.co.uk (Opens in a new tab)

Job description

Job responsibilities

If you are passionate about caring for the elderly and want to build a long-term career in one of our award-winning homes, then look no further than Akari Care. Our aim is to create an environment where our residents are valued, respected, and are offered the personalised care they deserve.

Akari Care is committed to upholding values that we created and share. It is, therefore, vitally important that any new colleague embraces and actively promotes our values across the organisation.

We now seek an additional Kitchen / Catering Assistant who is passionate about, and thrives on, making a real and positive difference to the lives of older people.

Working in collaboration and unison with the Cook and the wider catering team you will be responsible for ensuring the smooth, efficient running of all kitchen processes. These will include creating menus, plating up, arranging trollies, and ensuring each of our residents feel directly supported and looked after with the highest quality of support and care.

Whilst you will be involved in all the practical duties you would expect in a busy care home kitchen it is vitally important to continuously ensure that you are mindful and conscious to individual religious and cultural backgrounds and how this might impact on meal choices, alongside making sure that all our residents feel they have a personalised service.

As the critical link between the kitchen and the serving areas you will be conjointly responsible for caring for our residents. The key focus for us is ensuring mealtimes run smoothly and are an enjoyable experience at Akari Care, where all our residents individual needs are catered for.

By showing us you can match our values with the right desire for personal excellence, community spirit and a kind, caring and compassionate nature, we, in return, can offer you a career developing your knowledge, skills and abilities to support vulnerable adults with the care their individual needs require.

What is in it for you:

• A competitive salary

• Pension contribution of 5%

• Recognition schemes and rewarding referral schemes.

• Uniform provided and DBS check costs paid.

• 28 days annual leave (based on full-time hours, including Bank Holidays)

• Flexible working patterns

• Fully funded training and development

• Support with personal development plans.

• The opportunity to gain experience and develop both personally and professionally.

• An engaging community environment where everyone is respected and included

What we require from you:

• Experience of working within similar environment

• Kitchen and food preparation experience required.

• Basic Food Hygiene Certificate

• A caring nature to give everyone a personal approach.

• Flexible and adaptable to changes at short notice.

• Work well under pressure without negative impact to those around you.

• Warm, approachable, and engaging persona

• Respect everyone, treating others as you would expect to be treated.

• Resilient and adaptable to differing needs of colleagues and residents.

Person Specification

Qualifications

Essential

• Experience of working within a similar environment, kitchen and food preparation experience, Basic Food Hygiene Certificate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Akari Care Limited

Address

Akari Care

North Shields

NE24 1DW

United Kingdom

Employer's website

https://www.akaricare.co.uk (Opens in a new tab)

Job description

Job responsibilities

Harborne Medical Practice

Job Description and Person Specification

Receptionist / administrator (PATIENT SERVICES OFFICER)

Responsible to:

Team Lead

Responsible for:

Own work area

Job purpose:

To provide high quality administrative and reception support to partners, staff, patients, relatives and other key stakeholders .

To work flexibly, including evenings and weekends where necessary to ensure the delivery of an effective and efficient service at all times.

Job Description

Main duties and responsibilities

1. Provide reception duties

• Open and close the practice where required
• Receive and direct patients and visitors on arrival
• Ensure reception waiting areas are kept clean and tidy

1. Operate telephone system

• Receive and make calls as required.

1. Care Navigate

• Effectively use practice appointments system by navigating to appropriate clinician, booking appointment to best meet patient need

1. Manage medical records

• Ensure patient information and correspondence is appropriately processed and recorded on electronic and paper filing systems
• Update electronic and paper medical records as required
• Input on to and remove patients off clinical systems

1. Process incoming and outgoing post

• Ensure correspondence is processed, actioned, recorded and distributed appropriately
• Provide Workflow/Summarising support to clinicians

1. Process repeat prescriptions

• Receive and process requests for medication

1. Provide and maintain information necessary for contract compliance

• Monitor designated workstreams / QOF areas and provide alerts, reports and information regarding compliance to clinicians and managers as required.
• Take necessary follow up action related to designated workstream areas, including contacting patients to arrange appointments.
• Ensure all patient interventions are correctly recorded and coded.

1. Process test results

• Receive and process test results from GPs. Ensure that these are provided to patients in line with practice policy, particularly in relation to confidentiality.

1. Self-development

• Participate in supervision and training as required to meet the requirements of the role.
• Participate in the practice appraisal system.
• Perform tasks to the best of ability and contribute to the performance of the team.

1. Quality, Governance & Compliance

• Provide, collect and collate statistics, prepare reports and undertake research as required by the Business Manager.
• Organise and participate in relevant practice audits and take any agreed actions.
• Contribute to practice KPI achievements

• Work within contractual and legislative requirements to ensure that the practice is safe, efficient and provides the best possible care for patients.
• Offer suggestions to the Performance Team and Business Manager regarding practice improvements.
• Provide advice and guidance to colleagues within the scope of the role.
• Apply practice policies, standards and guidance.

1. Undertake any other duties commensurate with the post

• Support colleagues to provide service as required, including working flexibly to provide emergency cover
• Participate in appraisal, supervision and training as required

Person Specification

Qualifications

Essential

• Good standard of general education, including English and Math.

Desirable

• Administration/IT qualification, such as NVQ 2, City & Guilds 2, CLAIT.
• GCSE English level C and above.
• GCSE Math level C and above.

Experience

Essential

• Working in an administrative role.
• Working in a customer facing role.
• Working independently and using own initiative to prioritise.
• Using software packages, such as, Excel, Word, Outlook.
• Using telephone systems.

Desirable

• Use of Care Navigation.
• Worked in administrative/reception role in general practice.
• Understanding of medical terminology.
• Provision of Workflow.
• Using clinical systems, such as EMIS and Docman.
• Managing patient lists to meet targets, such as QOF.
• Liaising with external organisations and individuals, both face to face, by email and by telephone.

Behaviours

Essential

• Customer focused.
• Performs well under pressure.
• Flexible and adaptable to work an evening or weekend on rota basis.
• Uses initiative.
• Team worker.
• Self motivated.
• Pays attention to detail.
• Maintains confidentiality.
• Responsible attitude towards health and safety.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harborne Medical

Address

Harborne Medical Practice

4 York Street

Birmingham

B17 0HG

United Kingdom

Employer's website

https://harbornemedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will manage responses independently, liaising with colleagues when appropriate. Tasks include:

Networking effectively with all the Directorates of NHS England, and the Chief Executives office.

Actively managing cases within the FOI function

Ensuring that record-keeping and knowledge management within the area of work is effective.

Representing the area of work to others, internally.

Being an effective advocate for the importance of FOI.

Key Functional Responsibilities Project Management

Undertake information/project analysis.

Participate in relevant internal and external working groups/projects to provide information/analyst advice and support and to maintain data collection systems for its effective use by the team.

Analyse and report on data and monitor the processing of data and information.

Provides information to project lead on project and statistical information matters.

Financial and Physical Resources

Support and inform the requirement and targeting of resources, monitoring spend, implementing and evaluating jobs and delivery of financial recovery/savings plans by providing high quality information and analysis.

Contribute to the financial delivery of the agreed portfolio ensuring it is delivered on time.

People Management (as required)

Provide training, advice and support on own area of responsibility where applicable.

Support training and induction of staff.

Supervises team on their day to day activities

Participate in the recruitment processes

Information Management

Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner.

Develop and maintain databases required for the role and/or department programme.

Maintain administrative and information resources.

Contribute to effective information management within the team.

Research and Development:

Undertake auditing of projects, services and initiatives.

Carry out web based and publications research.

Actively supports and contributes to the development of key performance indicators for the successful assessment of performance.

Planning and Organisation:

Support implementation of project, service, initiative through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the team.

Plan and organise meetings or events and assist in the diary management requirements of individuals in connection with portfolio of work.

Policy and Service Development:

Propose changes to own project, service, and initiative work, informing policy and making recommendations for more effective delivery.

Contribute to the review and development of existing project information management systems and contribute to the development of an integrated approach to project management.

Authorised signatory for travel arrangements and meeting expenses.

Key Working Relationships

The post holder will be required to maintain constructive relationships with a broad range of stakeholders.

Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data.

Communicate information and issues, including briefings and reports.

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Person Specification

Qualifications

Essential

• Educated to Degree level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Knowledge and experience

Essential

• Understanding of the Freedom of Information system and the organisation's statutory responsibilities for the FOI Act 2000
• Excellent organisational skills and ability to work collaboratively in a team with a large number of overlapping tasks
• Willingness to work in a very busy function delivering precisely on tasks covering complex and detailed information oAbility to share of intelligence gathered from
• Ability to co-ordinate work with other teams and Directorates

Skills Capabilities & Attributes

Essential

• Excellent time management skills with the ability to re-prioritise
• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
• Ability to work without supervision/autonomously. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines
• Demonstrate good levels of written and verbal communication, with the ability explain complicated issues fluently and persuasively

Employer details

Employer name

NHS England

Address

National

NHS England office

National

SE1 8UG

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Person Specification

Qualifications and Knowledge

Essential

• Level 3 qualification in a health care related subject or Equivalent experience and can evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and worked based training/short courses
• Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW)
• Knowledge of relevant policies and procedures within a healthcare setting for example the principles of Safeguarding adults/children to keep patients within their care safe, and confidentiality for example General Data Protection Regulations (GDPR)

Experience

Essential

• Experience of working within a relevant heath or social care environment, providing direct patient care

Desirable

• Experience of working with patient groups relevant to area of practice
• Experience of working within the NHS

Language Skills

Desirable

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hywel Dda University Health Board

Address

Meddygfa Teilo

Tywi Valley

Llandeilo

SA19 6HN

United Kingdom

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

About you

We are interested in candidates who can demonstrate substantial experience of leading complex commercial or contractual relationships within a large and challenging environment.

You may already be working within the NHS, but NHS experience is not the only route to success in this role. We are equally interested in individuals from PFI/PPP project companies, facilities management providers, infrastructure businesses, commercial advisory organisations or other complex public-sector contracting environments.

You are likely to bring:

• significant commercial and contractual leadership experience;
• experience of complex, long-term outsourced or PFI/PPP-style contracts;
• strong negotiation, influencing and stakeholder-management skills;
• the confidence to operate credibly with senior internal and external stakeholders;
• a track record of balancing commercial challenge with effective partnership working;
• strong judgement, analytical ability and an understanding of risk;
• experience of developing teams and strengthening organisational capability;
• a values-led approach and an understanding of the importance of good commercial stewardship in supporting high-quality patient care.

PFI experience will be advantageous, but we are particularly interested in the quality of your commercial judgement, leadership and ability to operate successfully in a complex stakeholder environment.

Working for us

At Mid Yorkshire Teaching NHS Trust, our infrastructure supports the delivery of care to the patients and communities we serve. We therefore see strong commercial management, effective partnerships and robust contractual arrangements as essential to creating safe, resilient and high-quality healthcare environments.

This appointment is part of the continuing development of our senior Infrastructure leadership team and reflects the strategic importance we place on our PFI and contracting portfolio.

For the right individual, this is an opportunity to take responsibility for a substantial and influential portfolio, strengthen the Trusts commercial position and help shape how we manage these important relationships for the future.

If you are a commercially astute senior leader who combines contractual expertise with integrity, constructive challenge and a strong partnership ethos, we would welcome your application.

For more information, please view the full candidate pack.

Person Specification

Qualifications

Essential

• Please refer to the full candidate pack.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Pinderfields Hospital

Wakefield

West Yorkshire

WF1 4DG

United Kingdom

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)