Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Educational Qualifications

Essential

• Phlebotomy Competency Certificate

Desirable

• GCSE Maths & English or equivalent
• Care Certificate
• NVQ in Healthcate

Skills/ Abilities

Essential

• Ability to treat patients and colleagues, courteously and with respect. Be able to give out information in a clear and concise way

Experience

Essential

• Substantive experience in phlebotomy
• Working as part of a team

Desirable

• Working in line with policies and procedures
• Working in a hospital environment
• Providing a service to the general public

Knowledge

Essential

• Knowledge/ understanding of confidentiality issues
• General role phlebotomy and infection control standards knowledge

Desirable

• Health and Safety issues related to Phlebotomy Patient Confidentiality Codes

Values

Essential

• Understanding and demonstration of the Trust Values
• Commitment and adherence to equality, diversity and inclusion, and willing to learn and to develop skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Homerton Healthcare NHS Foundation Trust

Address

Homerton Healthcare NHS Trust

Homerton Row

Hackney

E9 6SR

United Kingdom

Employer's website

https://www.homerton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communication Skills and Working Relationships

Lead by example through presence, visibility and behaviours of compassion, inclusivity and the values of the Trust. Visit patients and staff in wards and departments regularly and offer appropriate existential/spiritual care as required.

Foster respect and understanding of the religious, spiritual and pastoral traditions and practices of the diverse communities the Trust serves and are represented in the workforce.

Liaise with other healthcare staff so that spiritual assessment and care form part of the continuum of care and attend multi-disciplinary meetings and department meetings as and when attendance is considered necessary.

Participate in disseminating information concerning healthcare to communities reducing obstacles, where religious and cultural considerations are involved.

Ensure the day-to-day continuity of services across all sites and the capability to maintain critical functions in response to unforeseen circumstances, unpredictable workloads, and staff shortages.

Represent chaplains at senior clinical, governance and strategic management meetings, and promote the role of chaplains within the Trust and in wider professional and health service networks.

Inform and influence relevant Trust-wide policies, guidelines and standards through contributing expert knowledge and professional experience.

Provide guidance and assurance to the Trust Patient Experience Group on matters relating to religious, spiritual and pastoral care for patients, families and staff.

Educate and advocate for the value of spirituality in health and wellbeing and the role of chaplains.

Educate healthcare staff in recognising and responding to patients spiritual needs and how to work effectively with chaplains.

Provide training and support to chaplaincy volunteers, students on placement and new chaplaincy colleagues as they join the team.

Ensure an inclusive approach to developing and delivering chaplaincy services

Develop and support a volunteering programme to enhance the experience of chaplaincy care and contributes to the relationship between Chaplaincy and local faith communities and belief groups.

Analytical and Judgement Skills

Prioritise workload of themselves and others, assess performance and provide clear constructive feedback to team members.

Drive professional development and service improvement and foster leadership at all levels to support excellence in patient care and service delivery.

Responsible for a total managed staff of 3.24 WTE

Manage the departments staff to high standards including the recruitment, induction, appraisal and development of staff.

Ensure that all aspects of staff management comply with Trust policies and relevant professional regulations including processes and procedures to ensure that staff are competent and safe practitioners.

Monitor, review and plan the departments workforce to meet the changing needs of the service and the strategic demands of the Trust.

Planning and Organisational Skills

Establish and maintain capable and resilient structures within the department that support staff in the delivery of services and provide clear lines of communication and accountability.

Promote staff wellbeing and chaplaincys 24/7 support in response to spiritual or emotional needs, especially in times of crisis (e.g. bereavement).

Nurture the chaplaincy team, providing opportunities for professional supervision and continuing professional development and training.

Conduct regular team meetings and regular reflective practice within the department.

Co-ordinate pastoral, spiritual and religious care across the Trust.

Make provision for the spiritual//existential/religious needs of all patients, family members, carers and staff, so that all are enabled to continue to practice their faith/beliefs in a health care setting.

Enable the Chaplaincy to act as a pastoral/spiritual/religious/ethical resource to the Trust, seeking opportunities to provide appropriate service and advice within the hospital.

Freedom to Act

Initiate and take responsibility for own work pattern within the parameters of national standards and Trust polices

Management Responsibility

Ensure that the Chaplaincy Service meets all relevant service and professional standards including NHS England NHS Chaplaincy Guidelines and the Council for Professional Chaplains and Pastoral Carers Standards for Healthcare Chaplaincy Services.

Lead the profession in sustainable innovation that is informed by current evidence, diffuses fresh thinking and new ideas, and supports staff in developing best practice.

Support a culture of professional learning, reflexivity, and the continuous development of practice.

Ensure all staff within the chaplaincy service receive an annual appraisal and fulfil the requirements of mandatory training and all other relevant training necessary for safe and competent practice. Appraise directly line-managed chaplains and support their on-going professional and career development.

Demonstrate commitment to own professional development.

Respond to complaints and implement remedial action as appropriate in accordance with trust polices

Responsibility for Patient Care

Be readily available and supportive to relatives and patients, particularly those who are bereaved or struggling with diagnosis, and those who are close to the end of life, to ensure that sensitive, efficient, and appropriate pastoral or spiritual care is given at all times.

Provide specialised advice, and make provision for complex pastoral/spiritual/existential/religious support to patients and their relatives

Respond to the practical and existential needs arising from the impact of illness, death and dying on individuals and families. This includes being part of the teams delivering care to palliative and end of life patients, and those experiencing pregnancy and baby loss at any gestation.

To facilitate, when requested, visits to patients by their own faith leader

To ensure that self and members of the chaplaincy team have the knowledge and skills to act as keyworker, when required, in the event of the sudden unexpected death of an infant or child (SUDIC)

Be a part of the chaplaincy response within the Trusts major incident plans and response.

Person Specification

Qualifications

Essential

• Bachelor's degree (or equivalent) with demonstrable learning in a relevant field such as counselling, pastoral care, psychology, psychotherapy, religious studies or theology
• Endorsement to practise as a healthcare chaplain by a recognized/established sponsoring faith community or belief group.
• Evidence of Continued Professional Development relevant to healthcare chaplaincy to Council for Professional Chaplains and Pastoral Carers standards

Desirable

• Registration, or ability to be registered with the Council of Professional Chaplains & Pastoral Carers (formerly UKBHC). (It is not compulsory for Chaplains to be registered with the Council for Professional Chaplains and Pastoral Carers but the Professional Standards Authority for Health and Social Care recommends choosing them from an Accredited Register.)
• Post graduate qualification or Masters, or equivalent post basic training or work experience with demonstrable outcomes of learning relevant to healthcare chaplaincy

Experience

Essential

• Minimum of 1600 hours of professionally supervised clinical practice as a designated healthcare chaplain that should include: on-call duties, pregnancy/baby loss, palliative and end of life care
• Experience of working with multi-faith and belief teams
• An understanding of the principles and practice of governance and/including safeguarding
• Engagement with audit, service evaluation or research

Skills

Essential

• Ability to offer spiritual care beyond own faith/belief boundaries with evidence of commitment to an inclusive approach to chaplaincy
• Experience of managing staff/teams
• Ability to handle complex, sensitive and sometimes contentious information appropriately and to respond with empathy, honesty and reassurance
• Evidence of excellent interpersonal and communication skills, both written and spoken
• Keyboard skills and computer literate
• Proven ability to lead by example, to drive culture change and seek continuous improvement
• Evidence of strategic planning to assist the Trust to develop the service which meets the current spiritual needs of those we serve
• Experience of budgetary management

Personal Qualities

Essential

• Enhanced use of self in chaplaincy practice including emotional availability, cultural humility, appropriate self disclosure, positive use of power and authority, and clear and responsible boundaries
• To be trustworthy, showing careful attention to the individual and specific needs of those in their care, and have an approach that values and affirms the right of those outside the chaplain's own tradition to practice their beliefs appropriately.
• Evidence of working collaboratively, contributing to team and sustaining positive working relationships with colleagues
• Evidence of establishing and sustaining relationships in pastorally complex and challenging environments, demonstrating empathy and compassion while taking personal responsibility and initiative
• Evidence of fluent and effective communication in speech and writing
• Evidence of practising professionally within recognised boundaries in pastorally diverse settings (as set out in the Code of Conduct)
• Ability to create and lead ritual or other spiritual process in a way that is sensitive to the pastoral context and faith/belief traditions of those present
• Possession of a professional chaplaincy identity rooted in one's one religious/spiritual/pastoral heritage that integrates professional values and behaviours, skills and specialist knowledge
• Emotional availability, cultural humility, and a positive use of power and authority, within clear and responsible boundaries
• A high degree of personal stability and resilience to cope with significant stress on a sustained basis
• Ability to apply theoretical knowledge or ethical issues relating to health care

Other

Essential

• Access to own transport
• Ability to attend an urgent on-call referral, out of hours, within 60 minutes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Warwick Hospital

Warwick Hospital

Warwick

CV34 5BW

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Post holder may be asked to work very occasional evenings and weekends.

Person Specification

Experience

Essential

• Experience of working with children
• Experience of working in a community occupational therapy setting
• Experience of equipment provision
• Experience of multi-disciplinary working
• Experience of developing and providing training

Desirable

• Post-graduate experience working in paediatrics
• Experience of housing adaptation and modification
• Experience of supervising junior staff and or of being student placement supervision

Education / Qualifications

Essential

• Recognised Occupational Therapy Degree Qualification or equivalent leading to registration with HPC
• Health Professions Council - Licence to Practice.
• Evidence of CPD activities supporting evidence-based practice and development of skills relevant to the role.

Desirable

• Registered Member of College of Occupational Therapists
• Evidence of successful completion of post graduate specialist short courses equivalent to Diploma relevant to the role
• Fieldwork Educators / supervision course
• Experience of supervising junior staff / student OT

Skills / Abilities

Essential

• Highly developed empathy.
• Excellent written communication.
• Ability to communicate and negotiate with distressed families.
• Ability to manage own caseload independently.
• Able to prioritise clinical risk and need to plan work of self and others.

Knowledge

Essential

• Knowledge/understanding of confidentiality issues.
• In-depth knowledge of national policies, guidelines, and procedures relevant to children's occupational therapy including safeguarding and education health care plans (EHCP)
• To have knowledge of occupational performance relating to paediatrics and ability to identify appropriate tools to measure this

Desirable

• Knowledge of when and how to complete an upper limb and postural assessment.
• Knowledge around current evidence base including for children with sensory processing, coordination, and physical disabilities.

Trust Values

Essential

• Understand and Demonstrate Trust Values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Homerton Healthcare NHS Foundation Trust

Address

Hackney Ark

Downs Park Road

London

E8 2FP

United Kingdom

Employer's website

https://www.homerton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person Specification

Education/Qualifications

Essential

• oFinancial Qualification with an Accountancy Body - minimum Part Qualified or equivalent experience.
• oEvidence of compliance with institute CPD requirements.
• oHonours degree or equivalent level of qualification and/or equivalent experience.

Experience

Essential

• Significant finance experience, working in an NHS or similar organisation to understand complexities of processes.
• Extensive specialist knowledge over more than one Financial Services function acquired through experience.
• Extensive knowledge and understanding of the NHS financial environment and regime.
• Ability to work autonomously and knowledge of accounting standards, manuals, procedures, systems, policies, financial governance matters, relevant legislation and audit requirements.
• Staff management experience including finance staff development
• Extensive understanding of the financial (and other) requirements/duties of NHS providers
• Experience of preparing the statutory annual accounts

Knowledge & Skills

Essential

• Highly developed communication skills with the ability to communicate complex financial data to nonfinance managers;
• Communicate contentious information to an audience that may not be receptive;
• Communicate clearly and concisely, both verbally and in writing, including the production of Committee papers.
• Confidence in using IT e.g. Microsoft e.g. Microsoft Office, integrated financial ledger system, databases with accurate output.
• Highly developed negotiating and influencing skills.
• Ability to form judgements and make autonomous decisions guided by policies and procedures.
• Effective critical thinking skills, especially for new issues where no precedent to follow.
• Ability to set clear and concise objectives, prioritise and monitor progress and take appropriate action to achieve outcomes by required deadlines.
• Experience of planning at both operational and strategic levels.

Desirable

• The ability to negotiate effectively with a wide range of people and professionals up to Board Level, both internally and externally.
• oExperience of finance systems development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Walton Hospital

Walton Hospital

Chesterfield

S40 3HW

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

SUMMARY:

The post holder is responsible for assisting the nurses, ensuring the delivery of safe and effective nursing services to the whole practice population. As a member of the clinical nursing team the post holder is responsible for his/her own practice, whilst being accountable to the senior trained nurse on duty.

Main duties/Responsibilities:

The post holder will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing their own workload to deliver the practice priorities. Clinically, the focus of the role is to undertake clinical activities within the clinical team as requested. Eg. ECGs, health checks, dressings and wound care etc, as delegated by the practice nurse on duty and according to training and competencies. The role will also be evolving as the balance of care shifts from hospital to general practice.

The post holder will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing their own workload to deliver the practice priorities. Clinically, the focus of the role is to undertake clinical activities within the clinical team as requested. Eg. ECGs, health checks, dressings and wound care etc, as delegated by the practice nurse on duty and according to training and competencies. The role will also be evolving as the balance of care shifts from hospital to general practice.

CLINICAL

• Support and monitor patients during nebulisation therapy
• Assist clinicians in minor surgery and coil fitting
• Perform basic dressing changes according to a nursing care plan
• Undertake Phlebotomy for individual patients.
• Undertake screening and diagnostic procedures, promoting and being involved in Health Education activity e.g. height, weight, BP.
• Processing of samples e.g. urine.
• Administer First Aid
• Receive and refer patients to trained nurses when appropriate
• Understand and adhere to the Policies and Procedures of the Practice
• Update the computer by coding activities appropriately and at the time of the consultation using templates where appropriate. Comply with computer based information requirements
• Ensure all items of equipment are maintained in good order, and ensure that all procedures for reporting hazards or unsafe equipment are known, understood and carried out by all staff in the nursing team
• Participate in a duty rota system within the clinical team to ensure the service requirements are met
• Ensure economical and careful use of property and resources within the clinical team are used economically and effectively, including ordering of dressings and other surgery equipment.
• Provide cover for colleagues by undertaking extra shifts when required.

COMMUNICATION

• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
• Utilise communication skills to support patients to adhere to prescribed treatment regimen
• Anticipate barriers to communication and take action to improve communication
• Estimate and maintain effective communication with individuals and groups within the practice environment and with external stakeholders
• Act as an advocate when representing the patients and colleagues viewpoints to others

QUALITY

• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality
• Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation
• In partnership with the clinical team, collaborate on improving the quality of health care, responding to local and national policies and initiatives as appropriate
• Support and participate in shared learning across the practice and wider organisation
• Participate in team meetings.

• Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance
• Work within policies relating to domestic violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate

PERSONAL AND PEOPLE DEVELOPMENT

• Take responsibility for own development, learning and performance participating in acting as a positive role model
• Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging complacency and actions that are not in the interest of the public and/or users of services
• Participate in planning and implementing changes within the area of care and responsibility
• Contribute and participate in the development of local guidelines, protocols and standards
• Participate in the engagement of practice-based commissioning or similar initiatives
• Keep up-to-date with new developments locally and nationally identifying those that will enhance the teams work
• Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring to the trained nurse where appropriate.

TEAMWORKING

• Understand own role and scope in the organisation and identify how this may develop over time
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
• Ensure clear understanding and utilisation of referral mechanisms within the practice
• Accept delegation from nurses, prioritise own workload and ensure effective time-management strategies are embedded in own practice
• Work effectively with others to clearly define values, direction and policies impacting upon care delivery
• Participate in team activities that create opportunities to improve patient care
• Participate in and support local projects as agreed with the practice management team

MANAGEMENT OF RISK

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
• Undertake mandatory and statutory training
• Apply infection control measures within the practice according to local and national guidelines
• Apply policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all
• Participate in the local implementation strategies that are aligned to the values and culture of general practice

ADDITIONAL RESPONSIBILITY

• Attend training courses identified as essential or beneficial to the role and take responsibility for identifying own learning needs.
• Ensure all significant events are reported.
• Maintain records of specific adverse incidents, complaints and near misses.

Person Specification

Qualifications

Essential

• Experience of working in a healthcare environment
• Educated to GCSE Standard or Equivalent
• Demonstrates a basic understanding of the needs of the patient and the role of the HCA
• Willing to develop clinical skills and competency relevant to the role e.g phlebotomy skills

Desirable

• Has completed recognised course in Phlebotomy
• NVQ Level 3
• Awareness of local and national health policy
• Awareness of issues within the wider health economy
• Emis Web experience

Experience

Essential

• Minimum of two years experience in health care setting

Desirable

• Experience of working in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Star Lane Medical Centre

Address

121 Star Lane

Canning Town

Newham

E16 4QH

United Kingdom

Employer's website

https://www.starlanemedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Education

To work collaboratively with the Trust Sepsis and Care of the Critically Ill Patient groups to assess educational requirements across the Organisation, identifying areas which require enhanced educational input and development of appropriate competency-based programmes to meet these needs.

Lead the development, co-ordination and delivery of quality education programmes centred on the recognition and management of the deteriorating patient, including sepsis and NEWS 2 utilising a variety of educational platforms.

Clinical

Provide evidence-based specialist advice and support relating the deteriorating patient to all Trust staff groups.

Audit, monitor and advise the Care of the Critically Ill Group and other Trust Groups on the provision and effectiveness of deteriorating patient education.

Research, Audit and Development

To actively participate in multidisciplinary audit activity, this includes data collection to support any relevant CQUIN.

Deliver high quality clinical and audit presentations to multidisciplinary groups.

Personal and Professional Development

To take responsibility of own professional development, ensuring that you develop within the role.

To ensure that they are up to date with any new developments, recommendations or guidelines and are competent in the skills that they are expected to provide.

Please refer to the Job Description for further details

Person Specification

Qualifications and knowledge

Essential

• Registered Nurse (Adult) with current NMC registration
• Evidence of study at Master's Level
• Teaching Qualification (Post Graduate Certificate Education or equivalent)
• Practice Assessor/Supervisor qualification

Desirable

• ILS Provider
• Aim/Alert Instructor

Experience

Essential

• Significant experience of working in an acute specialty
• Senior Nurse experience (Band 6 ward sister or specialist nurse)
• Evidence of effective Practice Development within a clinical environment
• Experience of audit process
• Evidence of effective teaching ability

Desirable

• Experience of Organisational Policy development
• Experience of change management

Skills

Essential

• Ability to work autonomously.
• Ability to manage time and prioritise own workload.
• Expertise in management of the deteriorating patient
• Knowledge of current sepsis guidelines and current issues relating to the deteriorating patient
• Experience of effective clinical leadership
• Excellent problem-solving skills.
• Proficient IT skills

Personal and people development

Essential

• Patient focused with a commitment to providing high quality care.
• A positive role model.
• Flexible and adaptive
• Ability to supervise staff on a day-to-day basis.
• Motivated and innovative.

Communication

Essential

• Excellent verbal and written communication skills.
• Ability to present complex information utilising a variety of mediums.
• Effective negotiation skills.

Desirable

• Experience of report writing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

Resus Training Officer (Dept)

Milton Keynes

MK6 5LD

United Kingdom

Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)

Job description

Job responsibilities

• Provide leadership and full line management to a cohort of Team Leaders within a specified area ensuring they are well equipped to effectively line manage their teams
• Ensure your area within the Clinical Business Unit (CBU) has robust workforce strategies in place for A&E services that are aligned to the wider organisation.
• Undertake a Tactical Command role as part of the Trusts on call rota.
• Work effectively as part of the wider leadership team to achieve area objectives and key performance indicators
• Develop team-based initiatives and change where appropriate in consultation with the Deputy Head of Operations
• Work alongside other clinical colleagues to ensure the clinical competence of the team
• Prepare and submit concise, high quality management information to inform strategic decisions and measure operational performance against targets & standards
• Take a proactive and compassionate approach in dealing with employee relations and welfare issues and always maintain confidentiality
• Ensure clinical incidents are reported, investigated and lessons learned are implemented in line with all relevant trust policy and procedures including Serious Incidents, Incident Reporting and Clinical Case Reviews in collaboration with clinical leads

Person Specification

Skills

Essential

• High level interpersonal skills including the ability to inform, influence, motivate and negotiate, reaching agreement through cooperation and mutual trust.
• Able to make critical decisions quickly and rationally based upon complex information and the need for action based upon options available
• Able to manage internal and external relationships with sensitivity, tact and diplomacy

Qualifications

Essential

• Educated to Masters Level or able to demonstrate the equivalent level of knowledge and experience.
• Knowledge and understanding of the urgent care agenda
• Tactical Command Qualification and command experience

Experience

Essential

• Demonstrable experience of effective team leadership and management
• Experience of managing the delivery of operational services and achievement of performance targets across a regional/locality area
• Able to show evidence of budgetary responsibility and an understanding of cost improvement planning and expenditure controls- achieving financial balance and working within standard financial frameworks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Ambulance Service NHS Trust

Address

South Yorkshire

South Yorkshire

DN2 4QY

United Kingdom

Employer's website

https://www.yas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Person Specification for a full breakdown of the main responsibilities of the role.

Person Specification

Essential

Essential

• Demonstrable knowledge of engineering theory necessary to be able to efficiently diagnose and rectify faults on clinical equipment
• Demonstrable knowledge and understanding of the risks to patients and staff arising from the use of a range of medical equipment
• Degree, HND/C or Equivalent in Electronics or Biomedical/Clinical Engineering or an equivalent combination of qualifications and experience
• Evidence of regular participation in formal and informal technical training throughout career
• Practical experience of using a range of test & measuring equipment and of applying electronic engineering workshop practices and techniques
• Demonstrable experience of providing front line customer service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Yorkshire Ambulance Service NHS Trust

Address

YAS Logistics hub

Telford Way

Wakefield

WF2 0XW

United Kingdom

Employer's website

https://www.yas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

Essential

• Educated to GCSE grade D/3 or above to include English and Maths or equivalent qualification/experience
• Demonstrate commitment to personal development
• Good-communication computer and literacy skills

Desirable

• Customer Care NVQ or equivalent qualification/experience
• Evidence of work place learning

Experience

Essential

• Experience of working with and building effective working relationships with staff of all disciplines
• Ability to prioritise and meet tight deadlines

Desirable

• Experience of dealing with the public
• Working within a team
• NHS Portering Experience

Further Training

Essential

• Knowledge of Health and Safety
• Basic knowledge of Customer care
• Basic knowledge of Moving and handling techniques
• Knowledge of infection control

Desirable

• Moving and Handling
• Health and Safety Certificate
• Customer Care, NVQ
• Infection control
• Willing to undertake further mandatory training

Special Skills/Aptitudes

Essential

• Ability to use initiative
• Professional approach at all times when dealing with a variety of people and situations.
• Good communication and literacy skills including computer skills

Other Factors

Essential

• Full clean manual driving licence - Licences issued after 1.1.97 will need the following categories in addition to standard licence: B+E, categories C1 and D1

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Royal Hallamshire Hospital

Glossop Road

Sheffield

S10 2JF

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Person SpecificationEssential

• GMC registration with no restrictions on practice.

• Inclusion on the National Medical Performers List/GP Register, as applicable.

• Excellent written and verbal communication skills.

• Clear, polite and professional manner.

• Ability to communicate effectively with patients, relatives and colleagues.

• Ability to work autonomously and make sound clinical decisions.

• Effective time-management and organisational skills.

• Commitment to providing high-quality, patient-centred care.

• Commitment to continuing professional development.

• Ability to work effectively as part of a multidisciplinary team.

• Commitment to confidentiality, GDPR, equality and diversity.

• A positive and flexible approach to change and service development.

• Experience of working within UK general practice.

• Familiarity with EMIS Web.

• Experience of using digital clinical systems and tools to support efficient clinical working.

• Understanding of current primary care clinical governance and quality improvement processes.

Person Specification

Qualifications

Essential

• GMC registration
• Currently on the national GP register
• Certificate in prescribing experience
• BMA membership

Desirable

• Qualified in Phlebotomy
• Qualified to NVQ Level 3

Skills/Other

Essential

• Ability to communicate and support the team
• Self-motivated, flexible and able to meet deadlines
• Ability to prioritise work but be aware of own limitations
• Able to provide evidence based solutions to problems/issues
• Genuine commitment to improve quality in Primary Care
• Excellent oral, written and interpersonal skills
• Understanding of GMS contract

Desirable

• Computer literate

Experience

Essential

• Experience in General Practice and working in a multi-disciplinary team
• Experience of working alone

Desirable

• Experience of undertaking audit in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Practice in Wales

Address

Queensferry Medical Practice

Pierce Street

Queensferry

Flintshire

CH5 1SY

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

Essential

• BSc/Diploma in Physiotherapy
• Current HCPC registration

Experience

Essential

• Student fieldwork experience in core areas of Musculoskeletal, respiratory and neurology

Desirable

• Work or life experience in healthcare or teaching practical skills
• Work or life experience in organising and managing multiple tasks
• Clinical Governance or Health & Safety
• Work / student experience in a NHS community setting

Further Training

Essential

• Evidence of continuous personal & professional development
• Good basic knowledge of therapy practice for medicine, orthopaedics, neurology & respiratory

Desirable

• Evidence-Based Practice
• Clinical Governance
• Exercise Instruction training

Special skills/Aptitudes

Essential

• Competency in Physiotherapy clinical reasoning, processes and practices
• Good interpersonal, communication and team working skills
• Able to maintain confidentiality
• Able to act on own initiative, organise and prioritise work and manage multiple tasks
• Able to maintain accurate written records & statistics
• Calm approach to changing work situations
• Able to teach and motivate others
• Motivated to learn

Desirable

• Experience of using Electronic patient records e.g., System one
• Demonstrate an understanding of Physiotherapy in an acute and community setting
• IT literate

Other factors

Essential

• Flexible and reliable approach to working practices
• Car Driver
• Full UK Driving licence
• Positive attitude to patient care and teamwork
• Ability to manage change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Firth Park Clinic

North Quadrant

Sheffield

S5 6NU

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

Please ensure when completing your application you evidence how you meet each of the essential criteria.

Person Specification

Education and Qualifications

Essential

• DCR or Bsc in Diagnostic Radiography
• HCPC registration
• Evidence of relevant post graduate training, education or equivalent experience.

Experience

Essential

• Current and relevant post qualification experience.
• Participate in professional lectures, study days and workshops, developments and research and audit.
• CPD portfolio or relevant evidence.

Skills and Knowledge

Essential

• Effective verbal and written communication skills.
• Take responsibility for team development.
• Demonstrate good leadership qualities
• Ability to take daily responsibility for, and direct, the organisation and workflow within designated teams.
• Ability to work alongside and supervise a team.
• Have sound IT skills covering Microsoft office, NHS systems, emails etc.

Personal Qualities

Essential

• Effective interpersonal skills.
• Flexible approach to working hours
• Excellent organisational skills
• Ability to understand and educate regarding new technology and equipment, both radiographic and computer based.
• Ability to work closely with other professions to establish, maintain, and improve service and be open to changing working practices which can improve the same.
• Ability to act on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Sheffield Teaching Hospitals

Glossop Road

Sheffield

S10 2JF

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Please note that the interview process will consist of two stages.

Stage 1 will take place on 12 October 2026 via Microsoft Teams.

Following this, successful candidates will be invited to attend Stage 2, which will be held in person on 22 October 2026.

Person Specification

Qualifications

Essential

• GCSE English and Mathematics Grade A-C (9-4) (or Equivalent)
• Higher National Certificate / Diploma or equivalent in an IT related field (Equivalent to A Level Grade A-C)
• ITIL Foundation or willingness to take
• Customer Service qualification or willingness to take

Desirable

• Further ITIL Qualifications
• CompTIA Network+
• Microsoft Certified Desktop Support Technician
• SDI - Service Desk Foundation (SDF)
• SDI - Service Desk Analyst (SDA)

Experience

Essential

• Demonstratable experience of working in an IT Support role or Customer Services environment, which can include a work placement as part of a programme of study
• Knowledge of desktop computer hardware / software gained through study or practical experience.

Desirable

• Experience of working with ITIL and Service Management Processes
• Experience of using an IT Service Management platform
• Experience of using a Contact Centre/Call Management platform
• Experience of NHS Account and Smartcard Management processes
• Relevant NHS/public sector experience
• Microsoft/Unix/Linux System Administration or equivalent hands-on experience
• Experience of deployment and ongoing management of enterprise infrastructure monitoring and alerting product suites

Skills and Knowledge

Essential

• Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations
• Commitment to continual personal development with an ability to maintain skills set through further training written and verbal communication skills
• Ability to work as part of a team
• Ability to communicate and relate to all levels of staff in a professional manner while ensuring to interpret technical information to non-technical audiences
• Demonstrate effective written and verbal communication skills
• Regular VDU user
• Organisational skills with attention to detail

Desirable

• Analysis, investigation and resolution of complex IT queries and issues/problems e.g. system errors, breaches of security or confidentiality, user requirements which may require configuration of software and hardware, unusual data trends
• Knowledge and a good understanding of Office products e.g. Spreadsheets and word processing applications.

Values & Behaviours (PROUD)

Essential

• Be passionate about putting patients first and ensuring the IT service we deliver is professional, efficient, effective, and always has the patient experience in mind.
• Continually improve the IT service through personal development, teamwork, creativity, and innovation.
• Demonstrate that people are at the heart of all you do by being kind, respectful, fair and value diversity.
• Always support and encourage colleagues ensuring you listen and communicate respectfully, taking responsibility for your own actions.
• Able to demonstrate behaviours consistent with Trust Core Values.

Other Factors

Essential

• Flexible approach to commit to working a 24/7 365 continental shift pattern including working evenings, nights and weekend, including public bank holidays.
• Ability to occasionally exert moderate physical effort
• Occasional exposure to unpleasant working conditions

Desirable

• A clean and valid UK driving licence

Personal Qualities

Essential

• Self-Motivated
• Ability to work unsupervised as a lone worker
• Excellent Customer Service Skills
• Methodical and systematic in approach to all aspects of work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Northern General Hospital

Herries Road

Sheffield

S5 7AU

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The purpose of the role is to:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

- Undertake a variety of administrative duties to assist in the smooth running of the Practice which may include the provision of secretarial and clerical support to clinical staff and other members of the Practice team

- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager or Deputy Practice Manager, dependent on current and evolving Practice workload and staffing levels:

- Opening up / locking-up of Practice premises and maintaining security in accordance with Practice protocols when on rota

- Maintaining and monitoring the Practice electronic appointments system request system (askmyGP)

- Care navigating patients to the appropriate clinician or external agency

- Processing face-to-face and telephone requests for appointments, home visits and telephone advice calls and ensuring callers are directed to the appropriate healthcare professional

- Processing and distributing incoming (and outgoing) mail

- Taking messages and passing on information

- Filing and retrieving paperwork

- Processing repeat prescriptions in accordance with Practice guidelines

- Computer data entry / data allocation and collation; processing and recording information in accordance with Practice procedures

- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

- Re-stock consulting rooms with forms as required

- Providing clerical assistance to Practice and Trust staff as required from time to time, including word / data processing, filing, photocopying and scanning

- Ordering, re-ordering and monitoring of stationery and other supplies if required

- Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter as necessary

Confidentiality:

-In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

- Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal / Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and / or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

- Undertaking courses as directed by the Practice Manager where required in order to carry out normal duties

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

- Work effectively with individuals in other agencies to meet patient's needs

- Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Communicate effectively with patients and carers

- Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

- Apply Practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Knowledge and Skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Basic IT skills

Experience

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Centre

Address

The Grove Medical Centre

6 Uplands Terrace

Uplands

Swansea

SA2 0GU

United Kingdom

Employer's website

https://www.grovemedicalcentre.wales.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Walkden Medical Centre, a longestablished and welcoming GP practice in Worsley, Manchester, is seeking an motivated and proactive Practice Administration Coordinator to join our team.

In this pivotal role, you will work closely with the Practice Manager and wider team to deliver a timely, responsive and highquality administrative service. You will help ensure the smooth running of business, clinical and patient-facing operations, while contributing to a positive team culture and the ongoing development of the practice.

Main duties of the job

• Clinical Administration Support Carry out a range of back office clinical admin tasks to support the wider team and ensure smooth day to day operations.

• Clinical System Administration Act as the practice administrator for EMIS and coordinate IT software and hardware issues in collaboration with Shared Services..Assist with user access for EMIS, Docman, ICE and other digital platforms.

• Medical Notes Summarising and coding Medical notes summarising and coding in EMIS.

• Contract & Service Delivery Support Assist the Practice Manager with delivery of Direct, National and Local Enhanced Services, QoF, GP contract requirements and PCN indicators.

• Regulatory Compliance Support the Practice Manager in maintaining compliance with health and safety, infection control, CQC, GDPR and other NHS regulatory frameworks.

• Performance Auditing Produce performance audits for admin and reception teams to drive continuous improvement.

• Workflow & Inbox Oversight Oversee workflow processes and manage the shared practice email inbox.

• Premises & Maintenance Coordination Report and resolve premises maintenance issues and support scheduling for safety and compliance tasks.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2

Desirable

• Formal qualification in IT (e.g. CLAIT, ECDL)

Experience

Essential

• Excellent customer service skills and able to deal with patients in a polite, professional and caring manner. You must have the ability to work as part of a team in a fast-paced environment, remain calm under pressure and be able to multi-task and show initiative. Excellent customer service skills with the ability to deal with patients in a polite, professional, and compassionate manner. The successful candidate will be able to work effectively as part of a multidisciplinary team within a busy GP practice, remaining calm under pressure, managing competing priorities, and demonstrating initiative when required. Strong communication and IT skills are essential, with previous experience of EMIS Web, Docman, and GP practice administrative systems being highly desirable. The role requires accuracy, attention to detail, and the ability to process clinical and administrative workflows efficiently while maintaining patient confidentiality at all times.

Desirable

• Experience of managing admin/reception teams and multidisciplinary services in a GP practice in the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walkden Medical Centre

Address

2 Hodge Road

Worsley

Manchester

M28 3AT

United Kingdom

Employer's website

https://www.walkdenmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualification

Essential

• Meets all essential criteria as per attached job description/person specification

Desirable

• Meets all desirable criteria as per attached job description/person specification

Skills

Essential

• Meets all essential criteria as per attached job description/person specification

Desirable

• Meets all desirable criteria as per attached job description/person specification

Experience

Essential

• Meets all essential criteria as per attached job description/person specification

Desirable

• Meets all desirable criteria as per attached job description/person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Heddfan Unit, Wrexham Maelor Hospital

Croesnewydd Road

Wrexham

LL13 7TD

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

Job Description for Medical Education Administrator

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Person Specification

Personal Attributes

Essential

• Diplomacy and tactfulness
• Ability to maintain confidentiality

Knowledge and Awareness

Essential

• Knowledge of education and training issues

Desirable

• Knowledge of undergraduate and postgraduate medical education issues

Other Factors

Essential

• Flexibility in working hours

Experience

Essential

• Knowledge of administration systems and procedures.
• Experience of working with staff from different professional backgrounds

Desirable

• Experience of working in a medical education setting.

Qualifications

Essential

• Good general education
• ECDL or equivalent qualification
• NVQ Level 3 or equivalent

Trust Values

Essential

• In around 100 words please describe what Equality & Diversity means to you and why they are important.
• In around 100 words please describe what motivates you to do a good job.

Skills and Abilities

Essential

• Problem solving skills
• Excellent organisational skills
• Prioritisation Skills
• Ability to work to and meet deadlines

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

United Kingdom

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To provide high-quality, patient-centred medical care to the practice population, ensuring safe, effective, and evidence-based management of acute and chronic health conditions while contributing to the continuous development of primary care services.

• Provide face-to-face and telephone, consultations for patients.
• Assess, diagnose, and manage a wide range of medical conditions.
• Prescribe medication in accordance with national and local guidelines.
• Maintain accurate and contemporaneous clinical records.
• Manage acute and chronic disease presentations.
• Undertake home visits where appropriate.
• Refer patients to secondary care and other healthcare professionals as required.
• Interpret laboratory results, imaging reports, and correspondence.
• Participate in safeguarding procedures for children and vulnerable adults.
• Support health promotion and disease prevention initiatives

• Review and action pathology results, clinical correspondence, and medication requests.
• Complete medical reports, insurance forms, and other documentation as required.
• Manage clinical workflow and patient follow-up in a timely manner.
• Ensure clinical coding is accurate and up to date.
• Quality and Governance
• Participate in clinical audits and quality improvement activities.
• Support the achievement of Quality and Outcomes Framework (QOF) and enhanced service requirements.
• Contribute to significant event reviews and learning activities.
• Maintain compliance with GMC standards and professional appraisal requirements.
• Adhere to practice policies, NHS regulations, and information governance requirements.
• Team Working
• Work collaboratively with GPs, nurses, pharmacists, paramedics, and administrative staff.
• Participate in multidisciplinary team meetings.
• Contribute to practice development and service improvement.
• Support training and supervision of students, trainees, and other healthcare professionals where appropriate.

Person Specification

Qualifications

Essential

• MBBS, MBChB, or equivalent medical qualification.
• Full registration with the General Medical Council (GMC).
• Certificate of Completion of Training (CCT) in General Practice or equivalent.
• Inclusion on the NHS England GP Performers List.
• Evidence of continuing professional development.

Desirable

• Experience in QOF and enhanced services delivery.
• Special clinical interests relevant to practice needs.
• Experience of training, mentoring, or supervision.
• Experience using EMIS Web, or similar clinical systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Leverton Surgery

Address

Sturton Road , North Leverton

Retford

Nottinghamshire

DN22 0AB

United Kingdom

Employer's website

https://www.northlevertonsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more details in relation to this post, please click on the supporting documents section to find the full job description and person specification. These are available bilingually, in both English and Welsh.

Person Specification

Qualifications

Essential

• Full GMC/GDC Registration
• MB BS or recognised equivalent
• 4 years full-time postgraduate training (or part-time equivalent), at least 2 of which will be in a specialty training programme in a relevant specialty Or as fixed-term specialty trainee in a relevant specialty OR equivalent experience / competencies
• Evidence of C.P.D.
• Newborn life support course within the last three years (or commitment to achieve this within three months of taking up post)
• Level 2 safeguarding children training (or equivalent). Or commitment to achieve this within three months of taking up post

Desirable

• Further relevant degree/diploma/teaching qualification

Experience

Essential

• Evidence of working effectively as a part of a multidisciplinary team
• At least 6 months full time neonatology on a level 3 unit at level one training
• commitment to team approach and multidisciplinary working
• Up to date with current practices in neonatal medicine
• Working as part of the management team
• Teaching and training of post/undergraduate medical staff
• Evidence of participation in, progressing and completing audit
• Knowledge of research techniques and governance

Desirable

• Liaison with other agencies
• Previous experience of working in the NHS/experience of NHS working practices and systems or equivalent.

Skills & Abilities

Essential

• Understanding of clinical risk management and clinical governance
• Ability to take independent clinical decisions when necessary and to seek advice from senior doctors as appropriate
• Ability to manage own time and work load
• Experience of the assessment of emergencies
• Able to work as a member of a team or on own
• Good verbal and written communication skills
• Excellent interpersonal skills - ability to communicate sensitively with patients, relatives and staff
• Understanding of information systems and technology
• Clinical Skills consistent with second on call experience in neonatal care

Personal Attributes

Essential

• Flexible and adaptable to competing demands
• Ability to travel between sites when required
• Commitment to modern practices
• Self motivation and initiative
• Satisfactory immigration status
• Satisfactory health clearance
• Satisfactory police clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Swansea Bay University Health Board

Address

Singleton Hospital

Sketty Lane

Swansea

SA2 8QA

United Kingdom

Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Staff Rota Management

• Take overall responsibility for the preparation, maintenance and management of staff rotas.
• Maintain accurate rotas for GPs, Advanced Practitioners, Practice Nurses, Health Care Assistants and other relevant clinical and administrative staff.
• Ensure rotas are prepared within agreed timescales and reflect contracted working arrangements.
• Monitor rotas regularly to identify gaps, clashes or potential staffing issues.
• Liaise with clinicians and staff regarding their planned working patterns and availability.
• Ensure changes to rotas are accurately recorded and communicated to relevant teams.
• Maintain an organised and up-to-date record of all rota changes.
• Monitor whether staff are working in accordance with their allocated rota, sessions and agreed roles.
• Identify and record occasions where allocated rota arrangements are not being followed.
• Liaise with the relevant staff member where appropriate to clarify any discrepancies.
• Escalate repeated or significant instances of rota non-compliance to the Practice Manager / Management Team.

Annual Leave & Absence Management

• Receive and co-ordinate annual leave requests in accordance with practice procedures.
• Check annual leave requests against staffing requirements and existing leave before forwarding for approval where required.
• Maintain an accurate annual leave record for all relevant staff.
• Monitor planned absences and identify potential gaps in staffing at an early stage.
• Liaise with staff and management regarding planned and unexpected absences.
• Ensure rota changes resulting from leave or absence are accurately recorded.
• Support the management team in maintaining safe and appropriate staffing levels.

Organising Staff Cover

• Identify rota gaps and arrange appropriate cover where required.
• Liaise with clinicians, practice staff, locums and relevant external contacts to source cover.
• Maintain a record of cover arrangements and associated changes.
• Ensure cover arrangements are communicated promptly to reception, clinical and administrative teams.
• Escalate any significant or unresolved staffing gaps to the Practice Manager / Management Team.
• Monitor short-notice cancellations and changes and take appropriate action to minimise disruption to services.

GP Appointment Session Management

• Manage and maintain GP appointment sessions using EMIS in line with agreed practice requirements.
• Ensure clinical sessions are available and correctly configured for booking.
• Liaise with GPs and the Practice Manager regarding changes to clinical availability.
• Add, amend or remove sessions as required.
• Ensure appointment availability reflects the agreed staffing and clinical service requirements.
• Monitor appointment sessions to identify errors, gaps or inappropriate availability.
• Ensure changes to sessions are accurately reflected within EMIS.
• Support the practice in maximising appropriate appointment capacity.

Slot Mapping & EMIS Management

• Use EMIS clinical system to manage and maintain appointment templates and slot mapping.
• Ensure appointment slots are correctly mapped to the appropriate clinician, appointment type and service.
• Make amendments to slot mapping when services, clinicians or appointment requirements change.
• Identify and rectify mapping errors promptly.
• Work with the Practice Manager and clinical teams to ensure appointment templates meet operational requirements.
• Ensure changes are accurately recorded and communicated to relevant staff.
• Maintain a good working knowledge of EMIS functionality relevant to rota and appointment management.

Room Booking & Management

• Co-ordinate room bookings for clinical and other practice services.
• Ensure rooms are appropriately allocated according to clinician requirements and service needs.
• Monitor room availability and identify potential clashes.
• Liaise with clinical and administrative teams regarding room requirements.
• Make changes to room bookings when sessions or staffing arrangements change.
• Support effective use of practice rooms and available clinical space.

Rota Monitoring & Compliance

• Regularly review rotas against actual working arrangements.
• Monitor whether clinicians and staff are undertaking the sessions and roles allocated to them.
• Identify discrepancies between the published rota and actual attendance/working arrangements.
• Follow up unexplained discrepancies with the relevant staff member or team.
• Maintain appropriate records of identified rota discrepancies.
• Escalate recurring or significant issues to the Practice Manager / Management Team.
• Highlight patterns which may impact staffing levels, patient access or service delivery.
• Work proactively with the Management Team to address recurring rota issues.

Any other work deemed appropriate at the direction of the Practice Manager / Senior Partners

• Undertake any other reasonable duties, tasks or projects that are appropriate to the role and support the effective day-to-day operation of Galleries Medical Practice.
• This may include supporting the Practice Manager and Senior Partners with practice development, service improvement, staff coordination, administrative processes, audits, data collection, implementation of new systems or procedures, preparation for inspections or reviews, and other operational priorities as they arise.
• The post holder may also be required to provide additional support during periods of increased workload, staff absence or changing practice requirements, ensuring that priorities are addressed effectively and that the practice continues to provide a safe, efficient and high-quality service to patients.
• Any additional duties will be reasonable and appropriate to the post holder's skills, experience and level of responsibility, and will be discussed with the Practice Manager or Senior Partners where necessary.

Person Specification

Qualifications

Essential

• Experience
• Previous experience of working with the EMIS clinical system essential.
• Demonstrable experience using EMIS for appointment management and clinical scheduling.
• Experience of managing staff rotas or complex scheduling arrangements.
• Experience of managing multiple tasks and competing priorities.
• Experience of working within a busy environment.
• Experience of maintaining accurate electronic records.
• Experience of communicating with a range of staff and professionals.
• Skills & Abilities
• Excellent organisational and time-management skills.
• Strong attention to detail.
• Confident and competent use of EMIS.
• Ability to manage and amend clinical appointment sessions and templates.
• Understanding of slot mapping and appointment configuration.
• Ability to identify rota discrepancies and potential staffing problems.
• Ability to monitor whether allocated roles and sessions are being followed.
• Ability to deal appropriately and professionally with rota discrepancies.
• Ability to escalate concerns where required.
• Ability to plan and manage rotas effectively.
• Ability to identify problems and find practical solutions.
• Ability to prioritise workload and meet deadlines.
• Excellent verbal and written communication skills.
• Ability to work independently and use initiative.
• Ability to remain calm and organised when dealing with short-notice changes.
• Ability to handle confidential and sensitive information appropriately.

Desirable

• Previous experience working within general practice or primary care.
• Experience of managing GP and wider clinical rotas.
• Experience of managing locum cover.
• Experience of room/resource scheduling.
• Experience of managing multiple clinical appointment templates.
• Knowledge of primary care workforce and appointment management processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Galleries Medical Practice

Address

Washington Centre

Washington

Tyne And Wear

NE38 7NQ

United Kingdom

Employer's website

https://www.galleriesmedicalpractice.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

• *GCSE grade C or above in Mathematics and English (or equivalent)

Desirable

• *NVQ level 2 Certificate in Pharmacy Service Skills (QCF) and BTEC Level 2 Certificate in Pharmaceutical Science
• Or
• Accredited Dispensing Assistants Course

Experience

Essential

• *Evidence of previous work experience relevant to the position such as warehouse or stores, reception duties etc
• *Evidence of experience within a team environment
• *Experienced in customer relations
• *Understanding of Health and Safety at Work, manual handling and COSHH
• *Understanding of dispensing, stock control and supply systems and processes

Desirable

• *Previous experience within a pharmacy setting
• *Knowledge of hospital environment
• *Knowledge of pharmacy environment
• *Understanding of pharmacy related computer systems
• *Experience in staff training
• *Experience working in an aseptic services setting

Additional Criteria

Essential

• *Able to reflect on own practice and learn from experience
• *Able to identify customer needs and deliver services to the required level
• *Able to communicate at an appropriate level complex information verbally, written and electronically as required
• *Demonstrate ability to work to set procedures
• *Takes responsibility for own work and actions and contributes to the team success
• *Demonstrates I.T and keyboard skills
• *Demonstrates ability to recognise professional and personal limitations referring to appropriate person when necessary
• *Demonstrates ability to undertake a variety of tasks
• *Demonstrates numeracy skills
• *Demonstrates ability to work independently
• *Demonstrates ability to maintain accuracy under pressure
• *Demonstrates ability to deal with frequent interruptions e.g. bleeps/pagers
• *Able to maintain confidentiality of information
• *Able to adapt to change
• *Demonstrates ability to guide and train others
• *Demonstrates ability to prioritise and organise daily tasks using own initiative
• *Good time management
• *Able to demonstrate discretion and diplomacy
• *Understanding of pharmacy related computer Application Form systems
• *Understanding of Health and Safety at Work, manual handling and COSHH Understanding of dispensing, stock control and supply systems and processes
• *Knowledge of stock control systems
• *Knowledge of code of practice/customer care
• *Understands the need for delivering a cost effective service and the required work practices to reduce waste
• *Attention to detail
• *Reliable
• *Ability to travel to all UHB sites
• *Flexible to work in accordance with service needs
• *Committed to abide by the Trust vision and values
• *Able to lift moderate weights (up to 15kg)

Desirable

• *Working Knowledge of pharmacy computer systems
• *Good manufacturing practice
• *Knowledge of drugs, side effects & where to find further information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

32-34 Melchett Rd

32 - 34 Melchett Road

Kings Norton

West Midlands

B30 3HY

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Job description

Job responsibilities

Please refer to the accompanying documents for key local information and job specification for this role. You are welcome to speak to a member of the team for more information- see below.

Person Specification

Education and Qualifications, Experience and Knowledge, Skills and Abilities

Essential

• HCPC Registered Dietitian
• Degree in Nutrition and Dietetics
• Experience and/ or interest working with Eating Disorders

Desirable

• Work experience in the relevant area (mental health), or relevant transferable skills.
• Communicate complex and sensitive information in a manner appropriate to the individual and situation.
• Demonstrable IT, numeracy and literacy skills
• Experience of running and delivering groups

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Acer Unit, Blackberry Hill Hospital

Manor Road

Bristol

BS16 2EW

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

This varied and rewarding role offers the opportunity to manage your own caseload, supporting patients referred by inpatient, community and secondary care professionals. You will provide person-centred dietetic care across a range of settings, including hospital wards, outpatient clinics and telephone clinics, enabling you to build broad clinical experience and make a meaningful difference to patient outcomes.

You will work closely with Dietitians and colleagues across the wider multidisciplinary team, benefiting from shared expertise, collaborative working and a supportive professional network.

As a department committed to developing the future workforce, we provide A, B and C placements for dietetic students. You will have the opportunity to contribute actively to placement planning, coordination, supervision and assessment, further developing your leadership and educational skills.

Our Nutrition and Dietetic Service brings together six specialist teams: secondary care, including nutrition support and critical care; bariatrics; primary care, including care home training; adult and paediatric diabetes; adult Home Enteral Feeding; and paediatrics, including Home Enteral Feeding and paediatric weight management.

You will join an established service comprising 49 Dietitians, one Specialist Nurse and four Dietetic Assistants, supported by a central administration team. With teams based at Darlington Memorial Hospital, University Hospital of North Durham, Bishop Auckland Hospital and Shotley Bridge Hospital, you will become part of a large, diverse service with access to extensive specialist knowledge, peer support and opportunities for continued professional development.

Person Specification

Experience

Essential

• Successful completion of dietetic placement

Desirable

• Experience of working in primary and secondary care Post registration experience

Statutory Registration

Essential

• HCPC Registration in Dietetics, Member of British Dietetic Association

Desirable

• Member of British Dietetic Association

Special Requirements

Essential

• Good time management, ability to work as part of a team, flexible approach to work, able to meet the travel requirements of the post
• Driving posts must have valid Full UK driving licence

Special Skills & Knowledge

Essential

• IT skills

Desirable

• Experience of using an electronic patient record system

Qualifications

Essential

• BSc(hons) / BSc / Diploma/ Msc Dietetics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Work as part of the AACC Team, ensuring a high-quality end to end service is delivered,supporting and mentoring staff to achieve continuous improvement. Managing enquiries or referrals received from patients, members of the public and other professionals.

Facilitating, contributing and undertaking CHC assessments and reviews in line with standard operating procedures. Monitor quality assurance of care delivery, ensuring that all care is personalised and assist with resolution of complaints, appeals and disputes.Provide highly specialist expert clinical advice, information and support on Continuing Healthcare to Professionals, Patients and their families 6. Supporting individuals eligible CHC and contributing to performance improvement, taking a lead for identified areas where agreed.

To participate in audit process as required.To provide support in developing inter-agency and local partnership working to ensure high standards of patient care. Maintaining up-to date knowledge of legislation.Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service. Fostering transparency and a person-centred approach with patients, families and representative.Ensure the principles and duties of safeguarding are holistically, consistently applied. Attend safeguarding meetings with the Local Authority as required. To have an awareness and understanding of the Mental Capacity Act and Deprivation of liberty safeguards. Contribute to maintenance and monitoring of service standards around quality.Comply with NHS and Professional Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies. To comply with ICB policies and procedures. The post holder will be responsible for ensuring their mandatory training and registration is up to date.

Person Specification

Knowledge, Training and Experience

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area with up-to-date registration with the relevant regulatory body e.g. Nursing & Midwifery Council (NMC).
• Previous experience of working in a health or care environment (including acute, community, mental health, local authority etc. and evidence of continuing professional development.
• Experience and understanding of health and social care environment and roles and responsibilities within it.
• Experience of working in multi disciplinary teams.
• Comprehensive knowledge and understanding of current national and local policy/Framework Guidance relating to NHS Continuing Healthcare and NHS Funded Nursing Care.

Desirable

• Knowledge of the Mental Capacity Act and Best Interests decision making.
• Knowledge and experience of working with Safeguarding issues and Policy guidance
• Ability to address complex or sensitive issues in an organised and appropriate manner both verbally and in writing at all levels; written documents, spread sheets.
• Demonstrates ability to manage own workload effectively and make informed decisions in the absence of required information, working to tight and often changing timescales.

Analytical

Essential

• Ability to analyse very complex clinical information as part of the assessment process- interpreting both physical and mental health needs, skills required to formulate, develop and ensure implementation of specialist CHC care plans to meet identified needs.
• Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
• Numerate and able to understand complex financial issues combined with deep analytical skills.
• Experience of setting up and implementing internal processes and procedures.
• Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.

Communication & Relationship Skills

Essential

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
• Involvement in operational processes and evidence of using a problem solving and forward thinking approach.
• Skills for nurturing key relationships and maintaining networks.

Planning Skills

Essential

• Skills for project management including time keeping.

Desirable

• Previous experience in supporting clinical projects or clinical transformation.

Management Skills

Essential

• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
• Skills for managing clinical caseloads.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Surrey and Sussex ICB

Address

Surrey & Sussex ICB

Surrey

KT17 4QJ

United Kingdom

Employer's website

https://www.surreysussex.icb.nhs.uk/home (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To be the first point of contact for patients and families and service users in a clinical environment.

To provide an efficient and effective patient reception/administration function within the primary care setting.

General Requirements

As part of the reception team supporting a busy practice you will be the first point of call, either over the telephone or face to face on reception, for patients/service users; families and visitors to the practice, using appropriate communication skills to support access to the practice and the booking of appointments.

Principal Duties

Operating the administrative functions of the services’ telephone booking system.

Front of house, welcome role, meeting and greeting patients coming into the practice.

Work as a member of the reception team providing all aspects of reception duties including taking & recording messages, booking of appointments for patients and answering telephone enquiries.

Process new patient registrations and temporary registrations.

Respond appropriately to verbal complaints and refer any unresolved issues to support/operational management when necessary.

Use appropriate methods to communicate effectively within a team i.e. email, attending meetings.

Carry out a variety of clerical duties as and when required i.e. scanning, filing and photocopying.

Open post received on site(s) and deal with it appropriately, scanning into SystmOne where required. To record episodes from incoming items of post and log correctly. Provide administrative support for data quality.

To assist with the daily production of prescriptions, nomads & repeat dispensing.

To assist the office manager and other practice staff with the induction of any new or temporary receptionist staff.

Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practice’s behalf (Tasks).

Deal with incoming telephone calls and act upon each appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.

Take and record messages for clinical staff e.g. home visits and further medical advice.

Shared responsibility for reception, waiting room and consultation rooms’ upkeep and tidiness including leaflets and posters.

Reporting of faults, equipment breakdown or failure, building maintenance to the office manager.

Process and acknowledge receipt of monies from patients, as required.

Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure.

Opening and securing of premises as required.

Other

To be responsible for continuing personal development

To have an annual appraisal with line manager.

Service Development

Assist in development of practice policies and procedures.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Person Specification

Qualifications

Essential

• GCSE or equivalent English and Maths at grade C or above.

Desirable

• Receptionist or Medical Terminology Qualifications

Experience

Essential

• Experience of working in a reception environment dealing with patients/general public in person and by phone
• IT experience using Microsoft Office and E-mail

Desirable

• Previous experience of working within the NHS
• Previous experience of working in a GP practice

Knowledge and skills

Essential

• Knowledge of office/reception procedures
• Good understanding of equality & diversity
• Excellent organisational skills
• Excellent communication skills
• Methodical approach to work
• Excellent interpersonal skills
• Excellent keyboard skills
• Approachable and helpful
• Have flexible approach to work
• Trustworthy
• Able to multi-task and remain calm when faced with conflicting priorities
• Ability to work well with other members of the practice team

Desirable

• Clinical System Use (SystmOne)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Middleton Lodge Practice

Address

Church Circle

New Ollerton

Newark

Nottinghamshire

NG22 9SZ

United Kingdom

Employer's website

https://www.middletonlodgepractice.co.uk/ (Opens in a new tab)