Job summary

To assist in the day-to-day running of the organisation providing administrative, clerical, and reception support to the practice team.

The person appointed will demonstrate the ability to multitask, good timekeeping, organisation, efficiency, professionalism, and the ability to work both independently and as part of a team whilst supporting the delivery of practice policies and procedures.

The post holder will ensure practice targets are met by regularly contacting patients to attend any clinics run by the practice including, Smear tests, Diabetes, Vaccinations, New Patient Registrations, Blood Test Clinics, and by pursuing any other targets required by the practice.

Main duties of the job

Tasks would include:

All general office administrative work, assisting the medical secretary with all clerical duties, and providing front-line service to all patients and trust-related staff at reception

Greet all patients with a smile and remain polite and approachable at all times.

Provide whatever support may be required by the Clinical & Management team to enable them to effectively run and manage the surgeries, clinics & practice

Receive and appropriately direct all patients on arrival to the surgery.

Take telephone calls and messages from patients; deal with their inquiries and/or book appointments with clinicians, as appropriate whilst ensuring that the patients are served and their needs met.

Answer general patients and other inquiries

Make and amend appointments for doctors and other clinicians using EMIS Web or any other computerised system used by the practice.

Explain practice procedures to patients e.g. complaints procedures as and when required.

File /scan medical records/notes quickly, accurately & efficiently.

Maintain a tidy workspace and environment at all times - ensuring that you clear up after yourself before leaving.

Maintain full cooperation and communication between the doctors, nurses, and other practice staff regarding all practice matters.

About us

At F4HG we are committed to ensuring that all patients receive the best possible care in relation to long-term illnesses by promoting healthy living and encouraging a healthy lifestyle through various clinics and education meetings with patients is also key. Patient and Doctor face-to-face appointments are offered as well as the option for patients to speak to a doctor over the phone for their convenience to assist in their illness and health-related concerns.

The aim of the practice and the NHS England is to ensure that all residents in Newham have access to a diverse range of high-quality services, which are local to them and are linked between health and social care.

At F4HG, we are passionate about keeping our patients and staff healthy. We are committed to being role models and working as a team in order to support our patients, our colleagues, and our community. We maintain a positive attitude, show compassion, appreciate and treat everyone with respect. We are dedicated to providing an extraordinary service to all.

Job summary

Are you a team player who is caring, fair and open? Do you wish to be involved in providing direct care to patients? Then come and join our team in the Same day Emergency care unit.

As a registered nurse you will lead and deliver high standards of care consistently and with compassion, empathy, respect and dignity.

We expect all our staff to be competent in their roles and therefore we commit to providing you with a high level of training to ensure you have the skills you need to achieve.

Main duties of the job

We are looking for a highly motivated and enthusiastic Band 5 registered nurses who is passionate about delivering high standards of care to ensure a positive patient experience. You need to have excellent communication skills and be prepared to work in a busy and sometimes challenging environment.

The ability to work as part of a team and commitment to give high-quality care whilst adhering to Trust values and behaviors is essential.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

Job summary

An exciting opportunity has arisen to join our Enhanced Supervision Team at Weston General Hospital as a Band 3 Senior Healthcare Support Worker.

We currently have 1.36 WTE available, offering one full-time position and one part-time position.

This role is particularly suited to individuals with experience in mental health and/or learning disabilities, who are confident supporting patients who may present with challenging behaviours and require 1:1 direct supervision.

The Enhanced Supervision Team supports patients of all ages across the hospital who require an increased level of observation due to risks to themselves or others. Patients may be experiencing mental health distress, cognitive impairment, delirium, or learning disabilities. Your role will be to promote safety, reassurance and dignity, while providing person-centred, compassionate care.

You will work closely with patients to maintain a calm and safe environment, using de-escalation techniques and creative, meaningful activities to support emotional wellbeing and reduce distress. The role also involves assisting patients with their personal care needs, including hygiene, nutrition and hydration, in line with individual care plans.

Prior experience working as a Healthcare Support Worker / Nursing or Care Assistant is essential.

Main duties of the job

You are required to follow Trust policies such as infection control and manual handling and will carry out a range of clinical tasks, under the direct or indirect supervision of the registered Nurse.

Supporting patients who require a higher level of observation, undertaking a range of duties with direct/indirect supervision of the RN. The SHCSW will be competent to provide compassionate care to agreed quality standards and will continue to develop further skills, knowledge and competencies that will be determined through assessment.

They must have an understanding of the Enhanced Care Observation (ECO) policy and the relative assessment documents. They will support individuals to participate in conversation and activities such as reminiscence-based activities, games & puzzles, simple crafts; together with supporting independence in activities of daily living. This may also include activities outside of the ward environment if deemed appropriate.

They will also be expected to support the band 2 Health Care Support Workers and participate in the induction and orientation of newly appointed staff, learners and others Visitors to the ward/unit.

You will provide compassionate care, maintain patient assessments, records and documentation adhering to Trust policies and procedures and practice area specific competencies to an agreed quality standard.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job summary

We are looking for a confident Support Worker with a passion for delivering outstanding care. You'll be working 30 hours a week (e.g. 5 days per week), of 6 hour shifts at different times to suit service needs may include days/nights and weekends, to help lead activities in the main service and external social hub) at Cygnet Adarna House.

Main duties of the job

At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day

About us

Cygnet was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care. Our expert and highly dedicated care team of 10 000 employees empower 2864 individuals across 150 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation.

Job summary

We have an opportunity for you to join us as a Senior Care Sourcing Officer.

We are establishing a new approach to Care Sourcing within our Adult Care Directorate and seek an experienced officer to join us in establishing this business-critical function which will play a key role in meeting our statutory obligations and duties through ensuring the right advice, care and support is provided, at the right time and at the right costs.

Our Senior Care Sourcing Officers embed the highest standards and consistent delivery of established practice through their management of cases and a team of officers, to provide the right advice and source the most appropriate, cost effective, care and support across all care types, at the right time, within agreed costs.

They excel in customer service, establish and maintain effective relationships and collaborative working practices whilst delivering commercially astute end-to-end care sourcing. This includes identifying options, sourcing, processing, securing and reviewing provision which fulfils the referral requirements and outcomes. Making a real difference to the lives of adults with an assessed eligible need.

How our team works is just as important to us as what we do and you will be expected to embody the Councils values as together the whole team establishes our new function, embeds new ways of working and fosters a collaborative, supportive, caring and learning culture.

Main duties of the job

You will be:

• A professional in a relevant discipline such as commissioning, research, planning, business management or financial planning, as well as proven effective leadership and managerial experience, along with knowledge and understanding of legislation, national and local frameworks, policies and practices that governs the scope of the role, spanning Adult Social Care, brokerage services, processes and systems, as well as public financial, procurement and contracting regulations
• Someone who can build and maintain positive relationships through extensive liaison and collaboration internally and externally, along with excellent influencing, negotiation and conflict resolution skills combined with experience of managing, developing and adapting themself and a team, fostering a culture of continuous improvement.

Please refer to the PERSON SPECIFICATION in the attached job description for more details on the requirements of the postholder.

About us

Lincolnshire County Council, is one of the largest employers in the county. We are an organisation that embraces diversity, innovation and progress. We value our people and want to ensure that we can support you in joining and growing with us.

We will view you as an integral member of our community and recognise that your well-being is paramount. To show our appreciation, weve crafted a competitive package designed to not only acknowledge your hard work but also foster a healthy work-life balance.

From health benefits and retirement plans, we strive to provide a package that supports well-being and financial stability and that meets the diverse needs of our workforce.

We want everyone who works with us to feel included and celebrate their uniqueness. We are committed to promoting equality of opportunity, eliminating unlawful discrimination, harassment and victimisation, and promoting good relations for both employee and for the people of Lincolnshire.

People often say every day is a learning day and at LCC a culture of learning is something we really believe in. We recognise the importance of supporting your learning and development and can offer a variety of different learning opportunities depending on what is right for you and the organisation. This could be through your everyday tasks, through hands-on experience, structured programs, formal qualifications, coaching, or informal learning opportunities.

Job summary

Are you a caring, compassionate and dedicated individual who wants to make a real difference to people's lives?

Leicestershire Partnership NHS Trust is looking for enthusiastic Healthcare Assistants to join our friendly and supportive teams on Beechwood Ward and Clarendon Ward at The Evington Centre, Leicester.

This is an exciting opportunity to work within a physical healthcare setting, supporting patients who require sub-acute care, palliative care and complex rehabilitation. Every day brings the chance to help people recover, maintain their independence and receive the highest standard of compassionate care.

What You'll Do:

Working alongside experienced registered nurses and multidisciplinary colleagues, you'll provide essential hands-on care and support to our patients, ensuring their dignity, comfort and wellbeing are at the heart of everything you do.

We're looking for people who are:

• Kind, caring and compassionate
• Reliable and committed to delivering excellent care
• Team players who enjoy supporting others
• Passionate about making a positive impact on patients and their families
• Experienced in health and/or social care
• Flexible with Rota Shift patterns

Please note this is a 24-hour, 7-day service and the role includes a mixture of: Long days: 7:00am to 7:30pm Nights: 7:00pm to 7:30am Weekend and bank holiday working

Main duties of the job

• Undertaking clinical observations and providing clinical care as delegated.
• Supporting our patients in maintaining their health, well-being and independence.
• Providing personal care to include washing, dressing and toileting / continence care.
• Accurately recording patient information.
• Working collaboratively and co-operatively with others to meet the needs of patients and their families.

Essential application criteria are detailed within the Job Description.

This includes level 2 qualification in functional skills Maths and English or equivalent qualification.

Please ensure that you include this information in your application. We understand that applicants may use AI tools to support their application however, all applications must be personalised and reflect your own qualifications, skills, and experience.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

Important Information Unfortunately, we are unable to offer sponsorship for this role. The minimum contracted hours available are 34.5 hours per week. Please only apply if you can meet this requirement, as applications requiring sponsorship or fewer hours cannot be considered.

Ready to Join Us? If you're looking for a rewarding role where you can make a genuine difference every day, we'd love to hear from you.

For an informal discussion, please contact: Sammie Skervin [email protected] 07920 331863

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Job summary

Are you a dedicated healthcare professional seeking a rewarding opportunity to continue delivering exceptional patient care. Your role as a Senior Clinical Practitioner with Nottingham CityCare Partnership will put you at the forefront of healthcare transformation. Utilising your expertise to provide top-notch care, collaborate with interdisciplinary teams, and make a real difference to the lives of our patients.

The Nottingham CityCare Urgent Treatment Centre is a Clinician-led service that provides assessment and treatment to people with urgent but not life-threatening health problems.

This post will suit an enthusiastic, driven, motivated and flexible Registered Health Care Professional with demonstrable experience from working as an independent prescriber (V300) in an unplanned/urgent care environment. Applications are also encouraged from Emergency Care/Nurse Practitioners with V300 prescribing who are keen to gain additional experience with patients presenting with illnesses whilst working in an environment that also cares for patients presenting with minor injuries.

The Urgent Treatment Centre is a training environment where employed practitioners will support the development of all disciplines of health care professionals including student nurses, pharmacists, GP SpR, medical students and paramedics. The service is located at Seaton House which has recently undergone modernisation and has X ray facilities on site.

Informal visits to the UTC are most welcome.

Main duties of the job

What your typical day looks like

• Working within a compassionate and professional team of clinical experts.
• Creating a positive impact on patients lives, providing face to face assessment and care to patients presenting to the service with undifferentiated conditions.
• Providing secure, efficient, and patient-centred care.
• Guiding patients across primary, secondary, and tertiary care.
• Conducting clinical evaluations and offering support and guidance to fellow clinicians.
• Reflective Supervision led by supportive Clinical Leads.

To be a successful Senior Clinical Practitioner you'll need:

• Registered healthcare professional, e.g. Nurse, part 1 of current NMC register, Paramedic, Clinical Pharmacist, Physiotherapist
• Qualified Non-Medical Prescriber (V300)
• Recognised teaching/mentorship qualification or willingness to work towards
• Right to work in the UK*

Our Values of Kindness, Respect, Trust and Honesty, incorporate the following behaviours

• Inclusive Everyone is welcome and will be treated equitably- we value your contribution and will seek your views and ideas
• Accountabilitywe take responsibility for what we do as individuals and as a group
• Courageous we are ambitious embracing opportunities to grow through learning innovation and collaboration
• One Team We all have a part to play in achieving our common goal high quality effective patient care

About us

We are a provider of NHS Community Health Services, Nottingham CityCare Partnership CIC exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a values driven, people business with a passion for excellence. Our vision and social purpose is to build healthier communities and our values of integrity, expertise, unity and enterprise lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

CityCare value the benefits of a diverse and inclusive workforce. Our primary objective during the recruitment process is to ensure we recruit the best candidate for the position and we strive to reflect the community we serve. Therefore, we encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.

Details

Date posted

24 September 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year Pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B9826-PANG-6561

Job locations

NHS Urgent Treatment Centre

City Link

Nottingham

NG2 4LA

United Kingdom

Job description

Job responsibilities

Job Purpose

The post holder will manage an Urgent Care Caseload in a clinician-led environment, dealing with a wide range of presenting undifferentiated conditions. The post holder will work alongside a multi-disciplinary team of clinicians with acute and primary care first contact experience, Nurses, Paramedics, Health Care Support Workers, Emergency Care Practitioners and Radiographers to make up the team of the day working collectively in the assessment of undifferentiated urgent care patient presentations.

The post holder will,

• Provide clinical assessment and deliver treatments to service users who have undifferentiated health care requirements in order to support the services delivered by the primary care team and prevent unnecessary acute hospital attendances.
• Utilise advanced clinical skills and competencies in health assessment, medicines management, leadership and case management.
• Maximise patients health and reduce risks that contribute to ill health, thereby reducing unnecessary admissions to acute services.
• Lead the development of a specific clinical area e.g. Paediatrics, Sexual health, Safeguarding and be an autonomous practitioner who is open to the flexibility required for the role.
• Participate in training opportunities for self and others within the UTC.
• Support and deliver training to UTC staff, staff within CityCare and the wider healthcare community.
• Provide mentorship and support to UTC staff, staff within CityCare and the wider healthcare community.
• Provider mentorship, support and training to students (including medical, nursing and allied health professionals) Will take operational charge of a shift on a planned rota basis in the absence of the UTC Coordinator.
• To provide line management to Clinical practitioners and non-registered staff.

Key Responsibilities

Clinical Responsibilities

• Comprehensively assess, review and evaluate the needs of service users with undifferentiated healthcare needs to improve their physical, psychological and mental health wellbeing to promote self-care and reduce the need for hospitalisation.
• Accurately prioritise patients within the service, undertaking clinical assessment and providing the necessary treatment including the use of Non-Medical Prescribing and/or Patient Group Directions in line with local/national policies, procedures and guidelines as appropriate.
• Carries out diagnostic tests only where clinically indicated in line with organisational, local and national guidelines and appropriate to the Urgent Treatment Centre setting.
• Develop plan of care in conjunction with the service user through: application of clinical knowledge and, analysis of symptoms and data, identification of risk factors associated with those conditions, recognition of early signs of acute illness, involving the patients and the carers in the care plan and ensuring it is understood, documenting safety netting plans and processes.
• To utilise effective communication to aid onward referrals to specialists as appropriate. Facilitating a coordinated primary healthcare response to service users needs.
• To work in an autonomous manner without direct supervision whilst recognising limitation of the practitioner role.
• To carry out enhanced clinical skills as required- this may include, suturing and fracture management.
• To keep accurate and immediate records of all interventions fully utilising software systems in place.
• To encourage clients to carry out self-care as appropriate through effective communication of health care using written information as appropriate.
• To advise client on the most appropriate use of Primary, Secondary and Emergency services
• To maintain patient confidentiality as per Urgent Treatment Centre and CityCares clinical guidelines.

Professional

• To work within the relevant Professional Conduct of conduct.
• To act in accordance with and promote the CityCare values at all times.
• To act as an ambassador for the Urgent Treatment Centre at all times.
• To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service.
• To promote and facilitate evidence-based practice.
• To be committed to providing a high level of customer service and patient experience.
• Maintain professional awareness and attend appropriate training as necessary.
• To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision (and revalidation where appropriate)
• To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements for Post registration Education and Training.
• To provide clinical support and mentorship to others to meet the requirements of their own personal/professional development plans. This may include, where appropriate, mentoring clinicians through work-based learning programmes.
• To support/facilitate the provision of Clinical Supervision in accordance with organisational policy.
• To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users.

Continuous Personal Development

• To maintain current professional registration and to ensure that all personal responsibilities in relation to this and to the revalidation process are met, including maintenance of a professional portfolio, evidence of practice hours, professional development planning and reflective writing.
• To meet the organisational requirements for mandatory training appropriate to the role.
• To recognise own professional limitations, practice accordingly, seeking advice and support as appropriate.
• To take an active role in the organisational appraisal process and develop an appropriate and relevant personal development plan and work based objectives.
• To have awareness of the relevant organisational and professional Safeguarding policies and guidance and to act in accordance with their direction, attending update training as required.

Management

• To participate and assist in evaluation, audit and research as required.
• To participate in the investigation of any complaints, incidents and accidents.
• To participate in the training and induction of new members of staff to the Urgent Treatment Centre team.
• To participate in the mentorship, support and training of individuals on recognised training programmes such as Student Nurses, Practice Nurses and other pre and post registration students (this may include those on work experience).

Job description Job responsibilities Job PurposeThe post holder will manage an Urgent Care Caseload in a clinician-led environment, dealing with a wide range of presenting undifferentiated conditions. The post holder will work alongside a multi-disciplinary team of clinicians with acute and primary care first contact experience, Nurses, Paramedics, Health Care Support Workers, Emergency Care Practitioners and Radiographers to make up the team of the day working collectively in the assessment of undifferentiated urgent care patient presentations.The post holder will,Provide clinical assessment and deliver treatments to service users who have undifferentiated health care requirements in order to support the services delivered by the primary care team and prevent unnecessary acute hospital attendances.Utilise advanced clinical skills and competencies in health assessment, medicines management, leadership and case management.Maximise patients health and reduce risks that contribute to ill health, thereby reducing unnecessary admissions to acute services.Lead the development of a specific clinical area e.g. Paediatrics, Sexual health, Safeguarding and be an autonomous practitioner who is open to the flexibility required for the role.Participate in training opportunities for self and others within the UTC.Support and deliver training to UTC staff, staff within CityCare and the wider healthcare community.Provide mentorship and support to UTC staff, staff within CityCare and the wider healthcare community.Provider mentorship, support and training to students (including medical, nursing and allied health professionals) Will take operational charge of a shift on a planned rota basis in the absence of the UTC Coordinator.To provide line management to Clinical practitioners and non-registered staff.Key ResponsibilitiesClinical ResponsibilitiesComprehensively assess, review and evaluate the needs of service users with undifferentiated healthcare needs to improve their physical, psychological and mental health wellbeing to promote self-care and reduce the need for hospitalisation.Accurately prioritise patients within the service, undertaking clinical assessment and providing the necessary treatment including the use of Non-Medical Prescribing and/or Patient Group Directions in line with local/national policies, procedures and guidelines as appropriate.Carries out diagnostic tests only where clinically indicated in line with organisational, local and national guidelines and appropriate to the Urgent Treatment Centre setting.Develop plan of care in conjunction with the service user through: application of clinical knowledge and, analysis of symptoms and data, identification of risk factors associated with those conditions, recognition of early signs of acute illness, involving the patients and the carers in the care plan and ensuring it is understood, documenting safety netting plans and processes.To utilise effective communication to aid onward referrals to specialists as appropriate. Facilitating a coordinated primary healthcare response to service users needs.To work in an autonomous manner without direct supervision whilst recognising limitation of the practitioner role.To carry out enhanced clinical skills as required- this may include, suturing and fracture management.To keep accurate and immediate records of all interventions fully utilising software systems in place.To encourage clients to carry out self-care as appropriate through effective communication of health care using written information as appropriate.To advise client on the most appropriate use of Primary, Secondary and Emergency servicesTo maintain patient confidentiality as per Urgent Treatment Centre and CityCares clinical guidelines.ProfessionalTo work within the relevant Professional Conduct of conduct.To act in accordance with and promote the CityCare values at all times.To act as an ambassador for the Urgent Treatment Centre at all times.To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service.To promote and facilitate evidence-based practice.To be committed to providing a high level of customer service and patient experience.Maintain professional awareness and attend appropriate training as necessary.To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision (and revalidation where appropriate)To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements for Post registration Education and Training.To provide clinical support and mentorship to others to meet the requirements of their own personal/professional development plans. This may include, where appropriate, mentoring clinicians through work-based learning programmes.To support/facilitate the provision of Clinical Supervision in accordance with organisational policy.To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users.Continuous Personal DevelopmentTo maintain current professional registration and to ensure that all personal responsibilities in relation to this and to the revalidation process are met, including maintenance of a professional portfolio, evidence of practice hours, professional development planning and reflective writing.To meet the organisational requirements for mandatory training appropriate to the role. To recognise own professional limitations, practice accordingly, seeking advice and support as appropriate.To take an active role in the organisational appraisal process and develop an appropriate and relevant personal development plan and work based objectives.To have awareness of the relevant organisational and professional Safeguarding policies and guidance and to act in accordance with their direction, attending update training as required.ManagementTo participate and assist in evaluation, audit and research as required.To participate in the investigation of any complaints, incidents and accidents.To participate in the training and induction of new members of staff to the Urgent Treatment Centre team.To participate in the mentorship, support and training of individuals on recognised training programmes such as Student Nurses, Practice Nurses and other pre and post registration students (this may include those on work experience).

Person Specification

Qualifications

Essential

• Registered healthcare professional, e.g. Nurse, part 1 of current NMC register, Paramedic, ECP, Clinical Pharmacist, Physiotherapist.
• Minimum first level degree.
• Qualified Non-Medical Prescriber (V300).
• Recognised teaching/mentorship qualification or willingness to work towards.

Desirable

• Chronic Disease Management Qualifications.
• Management qualification or demonstrable relevant experience.
• Experience/Qualification as Emergency Care/Nurse Practitioner.

Experience

Essential

• Advanced practitioner with experience of first contact nursing, with patients presenting with undifferentiated illness and injury some of which should be in Primary care or Emergency Care.
• Knowledge and experience of multi agency working.
• Understanding of legislation relating to clinical practice, and relevant
• Standards and Codes.

Desirable

• Experience of policy development and implementation.
• Management experience and skills.

Special Requirements

Essential

• Ability to be flexible over hours worked within contracted hours to
• meet the needs of the service.
• Ability to travel between CityCare locations and bases.
• Proof of vaccination & immunisation status in accordance to Department of Health guidelines.

Skills and Attributes

Essential

• Up to date knowledge of contemporary clinical issues in primary and urgent care.
• Understanding of the principles and practice of clinical governance
• Familiarity with accredited clinical systems for recording patient data
• e.g. SystmOne.
• IT skills, including use of MS Word and Excel.
• Able to use internet as an information resource, including searching
• databases.

Desirable

• Suturing.
• Fracture management skills.
• Requesting plain film X Rays.
• ECG recording.
• Advanced physical examination skills.

Person Specification Qualifications Essential Registered healthcare professional, e.g. Nurse, part 1 of current NMC register, Paramedic, ECP, Clinical Pharmacist, Physiotherapist. Minimum first level degree. Qualified Non-Medical Prescriber (V300). Recognised teaching/mentorship qualification or willingness to work towards. Desirable Chronic Disease Management Qualifications. Management qualification or demonstrable relevant experience. Experience/Qualification as Emergency Care/Nurse Practitioner. Experience Essential Advanced practitioner with experience of first contact nursing, with patients presenting with undifferentiated illness and injury some of which should be in Primary care or Emergency Care. Knowledge and experience of multi agency working. Understanding of legislation relating to clinical practice, and relevant Standards and Codes. Desirable Experience of policy development and implementation. Management experience and skills. Special Requirements Essential Ability to be flexible over hours worked within contracted hours to meet the needs of the service. Ability to travel between CityCare locations and bases. Proof of vaccination & immunisation status in accordance to Department of Health guidelines. Skills and Attributes Essential Up to date knowledge of contemporary clinical issues in primary and urgent care. Understanding of the principles and practice of clinical governance Familiarity with accredited clinical systems for recording patient data e.g. SystmOne. IT skills, including use of MS Word and Excel. Able to use internet as an information resource, including searching databases. Desirable Suturing. Fracture management skills. Requesting plain film X Rays. ECG recording. Advanced physical examination skills.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

NHS Urgent Treatment Centre

City Link

Nottingham

NG2 4LA

United Kingdom

Employer's website

https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

NHS Urgent Treatment Centre

City Link

Nottingham

NG2 4LA

United Kingdom

Employer's website

https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen for a dynamic HCA to join the dedicated and highly-skilled Team of Nursing and Medical Staff on Ward 3E Gynaecology.

Ward 3E is a 23 bedded Gynaecology Surgery Ward, accepting emergency referrals from our Emergency Department and GP Practices, as well as in-patients.

Our Gynaecology services provided include;

• Rapid Access - Early Pregnancy Assessment Unit
• Rapid Access Clinics for post-menopausal bleeding / hysteroscopy
• Colposcopy
• Cancer Surgery as part of the Cheshire & Merseyside Cancer Network
• Urology
• Minor Procedures - ODP
• Major & Day Case Surgery

An Enhanced DBS Certificate is required for this post.

Main duties of the job

• To work as part of the Nursing Team undertaking household support tasks and direct care tasks as delegated by the Nurse in Charge.

• To support the qualified Nursing Staff in the maintenance of high standards of nursing care to patients.

• To assist in providing an environment within the ward that is conductive to patient recovery and pleasant for patients and their families.

• To accept responsibility for specifically delegated functions within the ward which the Nurse in Charge feels are appropriate for untrained staff to undertake.

• To ensure where entries are made in nursing documentation, that these are correct, legible and comprehensive and countersigned by a registered nurse.

• To understand and adhere to all Trust Policies.

• To ensure the Health and Safety of patients, relatives and other staff is considered and not prejudiced by the post-holder at any time.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Job summary

As an ACA, youll provide non-emergency patient transport, helping people attend hospital appointments, access treatment, or return home safely. Youll ensure every journey is dignified, comfortable, and delivered with genuine care.

What you'll need:

• Full UK driving licence (less than 6 points and over 21 for insurancepurposes)
• A caring, professional attitude with great interpersonal skills
• All training is provided for this role, however, relevant experience is desirable

Main duties of the job

As an ACA, youll provide non-emergency patient transport, helping people attend hospital appointments, access treatment, or return home safely. Youll ensure every journey is dignified, comfortable, and delivered with genuine care.

What you'll need

• Full UK driving licence (less than 6 points and over 21 for insurancepurposes)
• A caring, professional attitude with great interpersonal skills
• All training is provided for this role, however, relevant experience is desirable

About us

Who We Are

Nerams Ltd is a trusted provider of health and social care transport services acrossthe UK. We support patients and communities through a range of specialist non-emergency and emergency transport operations. From frontline ambulance care topatient transport, our teams play a vital role in keeping people safe, comfortable, anddignified during their care journeys.

Everything we do is guided by our vision Aspiring to be better today and evenbetter tomorrow in everything we do and our five core values:

• CareWe put compassion at the heart of our service.
• TeamworkWe support each other to achieve shared success.
• QualityWe go above and beyond to maintain high standards.
• RespectWe treat every individual with dignity and understanding.
• HonestyWe are open, transparent, and accountable.

Details

Date posted

24 September 2026

Pay scheme

Other

Salary

£24,784.50 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0514-26-0003

Job locations

Nerams Ltd

Chilton

FERRYHILL

County Durham

DL17 0EW

United Kingdom

Nerams

Unit 5

194 Commerce Park, Stephenson Road

WASHINGTON

Tyne And Wear

NE37 3HT

United Kingdom

Job description

Job responsibilities

Main Purpose of the Job

• Safely care for and transport non-emergency PTS patients and support event medical resilience.
• Ensure timely transportation to hospitals, treatment centres, day units and other care settings.
• Maintain patient safety by assessing risks and following safe working practices.

Main Duties and Responsibilities

• Undertake PTS duties including wheelchair clamping, patient assessment, manual handling, oxygen therapy, BLS/AED, airway and circulatory management, and medical/trauma emergencies within competence.
• Comply with patient care, safety protocols, policies and procedures.
• Complete practical assessments, skills development and mandatory training as required.
• Work as part of a double crew or independently where required.
• Maintain vehicles and equipment in a clean, safe and serviceable condition; complete daily checks and report defects.
• Provide a patient-focused, professional and supportive service, maintaining dignity, comfort and confidence.
• Safely transport patients and escorts between homes, hospitals, treatment centres and care facilities.
• Drive vehicles in accordance with road traffic law and conditions, prioritising the safety of passengers and other road users.
• Maintain a smooth and comfortable journey appropriate to the patient's condition.
• Maintain communication with local control using approved systems.
• Complete patient journey records and statistical information accurately and on time.
• Use technology effectively to meet contractual KPIs and performance targets.
• Provide appropriate assistance at incidents encountered during journeys and support colleagues where required.
• Secure patients' homes when unattended and safeguard valuables and personal belongings.
• Maintain, secure and restock Nerams equipment.
• Maintain a smart, professional appearance and comply with the business code of conduct.
• Report accidents, incidents and near misses promptly and accurately.
• Assess risks and, where appropriate, patient condition to ensure booked transport remains suitable.
• Provide professional and compassionate care while respecting patient dignity, cultural and religious beliefs.
• Maintain duty of care to patients, carers, relatives and escorts.
• Communicate relevant patient information to hospitals, healthcare, social care and other appropriate staff.
• Maintain flexibility to work weekends and Bank Holidays.
• Maintain competence in manual and mechanical handling equipment, including tail lifts, child/baby seats and wheelchair systems.
• Maintain geographical knowledge of the service area, including hospitals and treatment centres.

Confidentiality

• Maintain patient confidentiality in accordance with the Data Protection Act and Caldicott guidance.
• Maintain awareness of Freedom of Information requirements.

Health & Safety and Risk Management

• Follow health and safety policies, safe working procedures and incident reporting processes.
• Report accidents, incidents, risks and near misses promptly.
• Use risk assessments to identify and control hazards.
• Attend mandatory and role-specific training.
• Comply with relevant health and safety legislation.
• Protect the health and safety of patients, colleagues, visitors and others.

Safeguarding

• Safeguard children and vulnerable adults encountered during duties.
• Follow relevant safeguarding guidance, policies and procedures.

Policies, Quality and IPC

• Comply with Nerams policies, procedures, protocols and current legislation.
• Ensure work meets required quality and performance standards.
• Follow Infection Prevention and Control guidance and relevant hand hygiene and PPE policies.
• Complete mandatory IPC training and follow measures to reduce healthcare-associated infections.

Working Relationships

• Maintain professional and respectful relationships with patients, carers, colleagues, members of the public and healthcare professionals.
• Communicate effectively with patients, relatives, hospital teams and operational/control staff.

Governance and Security

• Support safe and responsible services for staff, patients and the communities served.
• Comply with health, safety and information governance requirements.
• Report incidents through the Nerams reporting system.
• Maintain appropriate security within the work area.

Training and Development

• Be multi-skilled and support call centre operations when required.
• Participate in mentoring new staff where required.
• Identify development needs through appraisal and maintain CPD.
• Complete all mandatory training.

Equality and Diversity

• Treat staff, patients and visitors fairly and respectfully.
• Comply with equality policies and meet individual patient needs.

Special Conditions

• Duties may change according to service requirements.
• Enhanced DBS clearance is required.

Person SpecificationEssential Knowledge & Experience

• Effective communication and interpersonal skills gained through dealing with customers or the public.
• Stable education/employment record.

Essential Skills and Abilities

• Good communication, literacy and numeracy skills.
• Ability to safely undertake manual handling of patients and equipment.
• Ability to manage sensitive situations professionally, assertively and tactfully.
• Basic IT skills, including Word and email.
• Ability to successfully complete PTS Ambulance Person training and clinical/driver assessment.
• Willingness to undertake required training.

Essential Personal Attributes

• Self-disciplined and able to work independently and as part of a team.
• High standards of personal hygiene and professional presentation.
• Flexible to work rota hours, additional hours, nights, weekends and Bank Holidays.
• Able to pass the required occupational health assessment.
• Satisfactory DBS clearance.
• Full driving licence including at least a provisional C1 licence; maximum 3 penalty points for new entrants or 6 for existing employees.

Essential Qualifications and Experience

• Level 1 qualification such as NVQ1, BTEC Introductory Diploma or equivalent knowledge.
• Two GCSEs or equivalent at grade C or above, including Maths and English.
• Evidence of CPD and development of new skills/knowledge within the previous two years.

Desirable

• Knowledge of ambulance operational procedures.
• Knowledge of health and safety.
• Background in healthcare or customer service.
• At least 12 months' direct healthcare experience supported by theoretical and practical on-the-job training.

Job description Job responsibilities Main Purpose of the JobSafely care for and transport non-emergency PTS patients and support event medical resilience.Ensure timely transportation to hospitals, treatment centres, day units and other care settings.Maintain patient safety by assessing risks and following safe working practices.Main Duties and ResponsibilitiesUndertake PTS duties including wheelchair clamping, patient assessment, manual handling, oxygen therapy, BLS/AED, airway and circulatory management, and medical/trauma emergencies within competence.Comply with patient care, safety protocols, policies and procedures.Complete practical assessments, skills development and mandatory training as required.Work as part of a double crew or independently where required.Maintain vehicles and equipment in a clean, safe and serviceable condition; complete daily checks and report defects.Provide a patient-focused, professional and supportive service, maintaining dignity, comfort and confidence.Safely transport patients and escorts between homes, hospitals, treatment centres and care facilities.Drive vehicles in accordance with road traffic law and conditions, prioritising the safety of passengers and other road users.Maintain a smooth and comfortable journey appropriate to the patient's condition.Maintain communication with local control using approved systems.Complete patient journey records and statistical information accurately and on time.Use technology effectively to meet contractual KPIs and performance targets.Provide appropriate assistance at incidents encountered during journeys and support colleagues where required.Secure patients' homes when unattended and safeguard valuables and personal belongings.Maintain, secure and restock Nerams equipment.Maintain a smart, professional appearance and comply with the business code of conduct.Report accidents, incidents and near misses promptly and accurately.Assess risks and, where appropriate, patient condition to ensure booked transport remains suitable.Provide professional and compassionate care while respecting patient dignity, cultural and religious beliefs.Maintain duty of care to patients, carers, relatives and escorts.Communicate relevant patient information to hospitals, healthcare, social care and other appropriate staff.Maintain flexibility to work weekends and Bank Holidays.Maintain competence in manual and mechanical handling equipment, including tail lifts, child/baby seats and wheelchair systems.Maintain geographical knowledge of the service area, including hospitals and treatment centres.ConfidentialityMaintain patient confidentiality in accordance with the Data Protection Act and Caldicott guidance.Maintain awareness of Freedom of Information requirements.Health & Safety and Risk ManagementFollow health and safety policies, safe working procedures and incident reporting processes.Report accidents, incidents, risks and near misses promptly.Use risk assessments to identify and control hazards.Attend mandatory and role-specific training.Comply with relevant health and safety legislation.Protect the health and safety of patients, colleagues, visitors and others.SafeguardingSafeguard children and vulnerable adults encountered during duties.Follow relevant safeguarding guidance, policies and procedures.Policies, Quality and IPCComply with Nerams policies, procedures, protocols and current legislation.Ensure work meets required quality and performance standards.Follow Infection Prevention and Control guidance and relevant hand hygiene and PPE policies.Complete mandatory IPC training and follow measures to reduce healthcare-associated infections.Working RelationshipsMaintain professional and respectful relationships with patients, carers, colleagues, members of the public and healthcare professionals.Communicate effectively with patients, relatives, hospital teams and operational/control staff.Governance and SecuritySupport safe and responsible services for staff, patients and the communities served.Comply with health, safety and information governance requirements.Report incidents through the Nerams reporting system.Maintain appropriate security within the work area.Training and DevelopmentBe multi-skilled and support call centre operations when required.Participate in mentoring new staff where required.Identify development needs through appraisal and maintain CPD.Complete all mandatory training.Equality and DiversityTreat staff, patients and visitors fairly and respectfully.Comply with equality policies and meet individual patient needs.Special ConditionsDuties may change according to service requirements.Enhanced DBS clearance is required.Person SpecificationEssential Knowledge & ExperienceEffective communication and interpersonal skills gained through dealing with customers or the public.Stable education/employment record.Essential Skills and AbilitiesGood communication, literacy and numeracy skills.Ability to safely undertake manual handling of patients and equipment.Ability to manage sensitive situations professionally, assertively and tactfully.Basic IT skills, including Word and email.Ability to successfully complete PTS Ambulance Person training and clinical/driver assessment.Willingness to undertake required training.Essential Personal AttributesSelf-disciplined and able to work independently and as part of a team.High standards of personal hygiene and professional presentation.Flexible to work rota hours, additional hours, nights, weekends and Bank Holidays.Able to pass the required occupational health assessment.Satisfactory DBS clearance.Full driving licence including at least a provisional C1 licence; maximum 3 penalty points for new entrants or 6 for existing employees.Essential Qualifications and ExperienceLevel 1 qualification such as NVQ1, BTEC Introductory Diploma or equivalent knowledge.Two GCSEs or equivalent at grade C or above, including Maths and English.Evidence of CPD and development of new skills/knowledge within the previous two years.DesirableKnowledge of ambulance operational procedures.Knowledge of health and safety.Background in healthcare or customer service.At least 12 months' direct healthcare experience supported by theoretical and practical on-the-job training.

Person Specification

Experience

Desirable

• Experience dealing with customers or members of the public.
• Experience demonstrating effective communication and interpersonal skills.
• Ability to undertake manual handling, including handling patients and equipment.
• Experience handling sensitive situations professionally and tactfully.
• Experience or ability to complete the required PTS Ambulance Person clinical and driver training.

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• L3 EFAW
• UK Driving Licence
• Enhanced DBS on the update service

Person Specification Experience Desirable Experience dealing with customers or members of the public. Experience demonstrating effective communication and interpersonal skills. Ability to undertake manual handling, including handling patients and equipment. Experience handling sensitive situations professionally and tactfully. Experience or ability to complete the required PTS Ambulance Person clinical and driver training. Qualifications Essential GCSE grade A to C in English and Maths Desirable L3 EFAW UK Driving Licence Enhanced DBS on the update service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nerams Limited

Address

Nerams Ltd

Chilton

FERRYHILL

County Durham

DL17 0EW

United Kingdom

Employer's website

https://nerams.org.uk/ (Opens in a new tab)

Employer details

Employer name

Nerams Limited

Address

Nerams Ltd

Chilton

FERRYHILL

County Durham

DL17 0EW

United Kingdom

Employer's website

https://nerams.org.uk/ (Opens in a new tab)

Job summary

Our Dermatology Outpatient Department are seeking to recruit a Senior Healthcare Assistant.

The successful candidates will be enthusiastic and dedicated and will work well in a busy team.

They will participate in delivering safe, excellent patient care, displaying a caring and compassionate nature and will be motivated to learn and develop within this speciality.

Excellent communication and organisational skills are essential as they will be required to work with our multi-disciplinary team to support the in the smooth running of clinics and minor procedures on a day-to-day basis

In return we will invest in their development, offering the opportunity to learn about this highly specialised area of care, assisting in our Minor Operations theatre and in daily clinics. Development is encouraged and this is a friendly and welcoming team, who will help to make the transition to this new post a smooth one.

Training will be offered for all aspects of the post.

Main duties of the job

Main duties of the job

• Assisting the Clinicians and Specialist Nurses in the running of Dermatology clinics
• Assisting in the safe delivery of care in the Minor Operations Theatre within the department. Full training will be given for this aspect of the role.
• To actively promote quality improvement within the department.
• To assist in ensuring adequate stock levels in the department.
• Ensuring high levels of patient care and safety in the Dermatology Department
• Assisting in the completion and safe handling of documentation and patient identifiable information.
• To ensure privacy and dignity of patients is maintained by acting as a chaperone for Clinical and Nursing staff when examining patients.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Job summary

Are you a dedicated healthcare professional seeking a rewarding opportunity to continue delivering exceptional patient care. Your role as a Clinical Practitioner with Nottingham CityCare Partnership will put you at the forefront of healthcare transformation. Utilising your expertise to provide top-notch care, collaborate with interdisciplinary teams, and make a real difference to the lives of our patients.

The Nottingham CityCare Urgent Treatment Centre is a Clinician-led service that provides assessment and treatment to people with urgent but not life-threatening health problems.

This post will suit an enthusiastic, driven, motivated and flexible Registered Health Care Professional with experience of working in an independent practitioner role in a first contact environment.

There is a requirement for flexible 365 day working with shift works covering 06:45am to 10pm daily. Full time and part time hours will be considered.

The Urgent Treatment Centre is a training environment where employed practitioners will support the development of all disciplines of health care professionals including student nurses, pharmacists, GP SpR, medical students and paramedics. The service is located at Seaton House which has recently undergone modernisation and has X ray facilities on site.

Informal visits to the Urgent Treatment Centre are most welcome.

Main duties of the job

What your typical day looks like:

• Working within a compassionate and professional team of clinical experts.
• Creating a positive impact on patients lives, providing face to face assessment and care to patients presenting to the service with undifferentiated conditions.
• Providing secure, efficient, and patient-centred care.
• Guiding patients across primary, secondary, and tertiary care.
• Conducting clinical evaluations and offering support and guidance to fellow clinicians.
• Reflective Supervision led by supportive Clinical Leads.

To be a successful Clinical Practitioner you'll need:

• Registered healthcare professional, e.g. Nurse, part 1 of current NMC register, Paramedic, ECP, Clinical Pharmacist, Physiotherapist
• Experience of first contact care, i.e. assessment of patients presenting with undifferentiated illness and injury in primary or emergency care.
• Right to work in the UK*

Our Values of Kindness, Respect, Trust and Honesty, incorporate the following behaviours

• Inclusive Everyone is welcome and will be treated equitably- we value your contribution and will seek your views and ideas
• Accountability we take responsibility for what we do as individuals and as a group
• Courageous we are ambitious embracing opportunities to grow through learning innovation and collaboration
• One Team We all have a part to play in achieving our common goal high quality effective patient care

About us

We are a provider of NHS Community Health Services, Nottingham CityCare Partnership CIC exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a values driven, people business with a passion for excellence. Our vision and social purpose is to build healthier communities and our values of integrity, expertise, unity and enterprise lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

CityCare value the benefits of a diverse and inclusive workforce. Our primary objective during the recruitment process is to ensure we recruit the best candidate for the position and we strive to reflect the community we serve. Therefore, we encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.

Details

Date posted

24 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B9826-PANF-6562

Job locations

NHS Urgent Treatment Centre

Seaton House, City Link

Nottingham

NG2 4LA

United Kingdom

Job description

Job responsibilities

Job Purpose

The post holder will manage an Urgent Care Caseload within a multi professional clinician -led environment, dealing with a wide range of presenting undifferentiated conditions. The post holder will work alongside a multi disciplinary team of clinicians with acute and primary care first contact experience. E.g. Nurses, Paramedics, Health Care Support Workers, Emergency Care Practitioners, Radiographers, and Paediatric Nurses to make up the team of the day working collectively in the assessment of undifferentiated urgent care patient presentations.

The post holder will

• Provide clinical assessment and deliver treatments to service users who have undifferentiated health care requirements in order to support the services delivered by the primary care team and prevent unnecessary acute hospital attendances.
• Utilise advanced clinical skills and competencies in health assessment, medicines management, leadership and case management.
• Maximise patients health and reduce risks that contribute to ill health, thereby reducing unnecessary admissions to acute services.
• Participates in the development of a specific clinical area e.g. Paediatrics, Sexual health, Safeguarding and be an autonomous practitioner who is open to the flexibility required for the role.
• Participate in training opportunities for self and others within the UTC.
• Support and deliver training to UTC staff, staff within CityCare and the wider healthcare community.
• Provide mentorship and support to UTC staff, staff within CityCare and the wider healthcare community.
• Provider mentorship, support and training to students (including medical, nursing and allied health professionals) Will take operational charge of a shift on a planned rota basis in the absence of the UTC Coordinator.
• To provide line management to non-registered staff.

Dimensions

To work with the CityCare multidisciplinary team in provision of primary healthcare to residents and visitors to Nottinghamshire.

To represent Nottingham City Care Partnership locally, regionally and nationally if required to do so.

Key Responsibilities

Clinical Responsibilities

• Comprehensively assess, review and evaluate the needs of service users with undifferentiated healthcare needs to improve their physical, psychological and mental health wellbeing to promote self-care and reduce the need for hospitalisation.
• Accurately prioritise patients within the service, undertaking clinical assessment and providing the necessary treatment including the use of Patient Group Directions in line with local/national policies, procedures and guidelines as appropriate.
• Carries out diagnostic tests only where clinically indicated in line with organisational, local and national guidelines and appropriate to the Urgent Treatment Centre setting.
• Develop plan of care in conjunction with the service user through: application of clinical knowledge and, analysis of symptoms and data, identification of risk factors associated with those conditions, recognition of early signs of acute illness, involving the patients and the carers in the care plan and ensuring it is understood, documenting safety netting plans and processes.
• To utilise effective communication to aid onward referrals to specialists as appropriate. Facilitating a coordinated primary healthcare response to service users needs.
• To work in an autonomous manner without direct supervision whilst recognising limitation of the practitioner role.
• To carry out enhanced clinical skills as required- this may include, suturing and plastering.
• To keep accurate and immediate records of all interventions fully utilising software systems in place.
• To encourage clients to carry out self-care as appropriate through effective communication of health care using written information as appropriate.
• To advise client on the most appropriate use of Primary, Secondary and Emergency services.
• To maintain patient confidentiality as per Urgent Treatment Centre and CityCares clinical guidelines.

Professional

• To work within the relevant professional code of conduct.
• To act in accordance with and promote the CityCare values at all times.
• To act as an ambassador for the Urgent Treatment Centre at all times.
• To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service.
• To promote and facilitate evidence based practice.
• To be committed to providing a high level of customer service and patient experience.
• Maintain professional awareness and attend appropriate training as necessary.
• To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision (and revalidation where appropriate)
• To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements for post registration education and training.
• To provide clinical support and mentorship to other clinicians, nurses, primary care assistants to meet the requirements of their own personal/professional development plans. This may include, where appropriate, mentoring nurses through work-based learning programmes.
• To support/facilitate the provision of Clinical Supervision in accordance with organisational policy.
• To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users.

Continuous Personal Development

• To maintain current professional registration and to ensure that all personal responsibilities in relation to this and to the revalidation process are met, including maintenance of a professional portfolio, evidence of practice hours, professional development planning and reflective writing.
• To meet the organisational requirements for mandatory training appropriate to the role.
• To recognise his/her own professional limitations, practising accordingly, seeking advice and support as appropriate.
• To take an active role in the organisational appraisal process, and develop an appropriate and relevant personal development plan and work based objectives.
• To have awareness of the relevant organisational and professional Safeguarding policies and guidance and to act in accordance with their direction, attending update training as required.

Management

• To participate and assist in evaluation, audit and research as required
• To participate in the investigation of any complaints, incidents and accidents
• To participate in the training and induction of new members of staff to the Urgent Treatment
• To participate in the mentorship, support and training of individuals on recognised training programmes such as Student Nurses, Practice Nurses and other pre and post registration students (this may include those on work experience)

Job description Job responsibilities Job PurposeThe post holder will manage an Urgent Care Caseload within a multi professional clinician -led environment, dealing with a wide range of presenting undifferentiated conditions. The post holder will work alongside a multi disciplinary team of clinicians with acute and primary care first contact experience. E.g. Nurses, Paramedics, Health Care Support Workers, Emergency Care Practitioners, Radiographers, and Paediatric Nurses to make up the team of the day working collectively in the assessment of undifferentiated urgent care patient presentations.The post holder willProvide clinical assessment and deliver treatments to service users who have undifferentiated health care requirements in order to support the services delivered by the primary care team and prevent unnecessary acute hospital attendances.Utilise advanced clinical skills and competencies in health assessment, medicines management, leadership and case management.Maximise patients health and reduce risks that contribute to ill health, thereby reducing unnecessary admissions to acute services.Participates in the development of a specific clinical area e.g. Paediatrics, Sexual health, Safeguarding and be an autonomous practitioner who is open to the flexibility required for the role.Participate in training opportunities for self and others within the UTC.Support and deliver training to UTC staff, staff within CityCare and the wider healthcare community.Provide mentorship and support to UTC staff, staff within CityCare and the wider healthcare community.Provider mentorship, support and training to students (including medical, nursing and allied health professionals) Will take operational charge of a shift on a planned rota basis in the absence of the UTC Coordinator.To provide line management to non-registered staff.DimensionsTo work with the CityCare multidisciplinary team in provision of primary healthcare to residents and visitors to Nottinghamshire.To represent Nottingham City Care Partnership locally, regionally and nationally if required to do so.Key ResponsibilitiesClinical ResponsibilitiesComprehensively assess, review and evaluate the needs of service users with undifferentiated healthcare needs to improve their physical, psychological and mental health wellbeing to promote self-care and reduce the need for hospitalisation.Accurately prioritise patients within the service, undertaking clinical assessment and providing the necessary treatment including the use of Patient Group Directions in line with local/national policies, procedures and guidelines as appropriate.Carries out diagnostic tests only where clinically indicated in line with organisational, local and national guidelines and appropriate to the Urgent Treatment Centre setting.Develop plan of care in conjunction with the service user through: application of clinical knowledge and, analysis of symptoms and data, identification of risk factors associated with those conditions, recognition of early signs of acute illness, involving the patients and the carers in the care plan and ensuring it is understood, documenting safety netting plans and processes.To utilise effective communication to aid onward referrals to specialists as appropriate. Facilitating a coordinated primary healthcare response to service users needs.To work in an autonomous manner without direct supervision whilst recognising limitation of the practitioner role.To carry out enhanced clinical skills as required- this may include, suturing and plastering.To keep accurate and immediate records of all interventions fully utilising software systems in place.To encourage clients to carry out self-care as appropriate through effective communication of health care using written information as appropriate.To advise client on the most appropriate use of Primary, Secondary and Emergency services.To maintain patient confidentiality as per Urgent Treatment Centre and CityCares clinical guidelines.ProfessionalTo work within the relevant professional code of conduct.To act in accordance with and promote the CityCare values at all times.To act as an ambassador for the Urgent Treatment Centre at all times.To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service.To promote and facilitate evidence based practice.To be committed to providing a high level of customer service and patient experience.Maintain professional awareness and attend appropriate training as necessary.To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision (and revalidation where appropriate)To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements for post registration education and training.To provide clinical support and mentorship to other clinicians, nurses, primary care assistants to meet the requirements of their own personal/professional development plans. This may include, where appropriate, mentoring nurses through work-based learning programmes.To support/facilitate the provision of Clinical Supervision in accordance with organisational policy.To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users.Continuous Personal DevelopmentTo maintain current professional registration and to ensure that all personal responsibilities in relation to this and to the revalidation process are met, including maintenance of a professional portfolio, evidence of practice hours, professional development planning and reflective writing.To meet the organisational requirements for mandatory training appropriate to the role.To recognise his/her own professional limitations, practising accordingly, seeking advice and support as appropriate.To take an active role in the organisational appraisal process, and develop an appropriate and relevant personal development plan and work based objectives.To have awareness of the relevant organisational and professional Safeguarding policies and guidance and to act in accordance with their direction, attending update training as required.ManagementTo participate and assist in evaluation, audit and research as requiredTo participate in the investigation of any complaints, incidents and accidentsTo participate in the training and induction of new members of staff to the Urgent TreatmentTo participate in the mentorship, support and training of individuals on recognised training programmes such as Student Nurses, Practice Nurses and other pre and post registration students (this may include those on work experience)

Person Specification

Experience

Essential

• Practitioner with experience of first contact care i.e. assessment of patient presenting with undifferentiated illness and injury some of which should be in Primary care or Emergency Care.
• Knowledge and experience of multi agency working.
• Understanding of legislation relating to clinical practice, and
• relevant professional standards and codes.

Desirable

• Experience of policy development and implementation.
• Management experience and skills.
• Mental Health experience.

Special Requirements

Essential

• Do you have the ability to be flexible over hours worked within contracted hours to meet the needs of the service

Knowledge and Skills

Essential

• In depth knowledge of current issues in primary and urgent care.
• Up to date knowledge of contemporary clinical issues.
• Understanding of the principles and practice of clinical governance.
• Familiarity with accredited clinical systems for recording patient data e.g. SystmOne.
• IT skills, including use of MS Word and Excel.
• Able to use internet as an information resource, including searching databases.

Desirable

• Plastering
• Suturing
• Requesting X Rays
• Phlebotomy/venepuncture
• ECG recording
• Physical examination skills

Qualifications

Essential

• Registered healthcare professional, e.g. Nurse, part 1 of current NMC register, Paramedic, ECP, Clinical Pharmacist, Physiotherapist.
• Recognised teaching/mentorship qualification or willingness to work
• towards .
• Evidence of successful completion of university study (level 6 or 7) in a relevant subject.

Desirable

• Chronic Disease Management Qualifications.
• Management qualification or demonstrable relevant experience
• Recognised Advanced Practice Qualification.
• Minimum first degree level.

Person Specification Experience Essential Practitioner with experience of first contact care i.e. assessment of patient presenting with undifferentiated illness and injury some of which should be in Primary care or Emergency Care. Knowledge and experience of multi agency working. Understanding of legislation relating to clinical practice, and relevant professional standards and codes. Desirable Experience of policy development and implementation. Management experience and skills. Mental Health experience. Special Requirements Essential Do you have the ability to be flexible over hours worked within contracted hours to meet the needs of the service Knowledge and Skills Essential In depth knowledge of current issues in primary and urgent care. Up to date knowledge of contemporary clinical issues. Understanding of the principles and practice of clinical governance. Familiarity with accredited clinical systems for recording patient data e.g. SystmOne. IT skills, including use of MS Word and Excel. Able to use internet as an information resource, including searching databases. Desirable Plastering Suturing Requesting X Rays Phlebotomy/venepuncture ECG recording Physical examination skills Qualifications Essential Registered healthcare professional, e.g. Nurse, part 1 of current NMC register, Paramedic, ECP, Clinical Pharmacist, Physiotherapist. Recognised teaching/mentorship qualification or willingness to work towards . Evidence of successful completion of university study (level 6 or 7) in a relevant subject. Desirable Chronic Disease Management Qualifications. Management qualification or demonstrable relevant experience Recognised Advanced Practice Qualification. Minimum first degree level.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

NHS Urgent Treatment Centre

Seaton House, City Link

Nottingham

NG2 4LA

United Kingdom

Employer's website

https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

NHS Urgent Treatment Centre

Seaton House, City Link

Nottingham

NG2 4LA

United Kingdom

Employer's website

https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)

Job summary

We are looking for an organised, proactive and compassionate Patient Care Lead to join our multidisciplinary primary care team.

Main duties of the job

This is a varied and important role, supporting the smooth coordination of patient care while helping the practice deliver proactive, structured and person-centred care. The postholder will work closely with GPs, nurses, healthcare professionals, administrators and wider members of surgery team.

The role combines rota coordination, proactive care, MDT administration and support, and the ongoing review of personalised care plans (UCPs).

About us

Woodcote Medical is a well-established suburban practice with approx. 18,000 patients across two locations in Purley and Coulsdon. Our multidisciplinary team includes GPs, Clinical Pharmacists, ANPs, a Paramedic, Nurses, HCAs, First Contact Physios, and a large administrative and patient services team.

What we offer

• A varied and rewarding role within a supportive team

• The opportunity to make a direct contribution to proactive and coordinated patient care
• A role with scope to develop and improve systems and processes within the practice
• Supportive working relationships with clinical and non-clinical colleagues.

Job summary

Are you a dynamic and motivated pharmacist looking to make a real impact in urgent and emergency care? Join our innovative team at Ysbyty Gwynedd working as part of the front door admissions team within the Emergency Department, Same Day Emergency Care, Medical Admissions and Surgical Admissions wards.

This is an exciting opportunity to work at the forefront of clinical pharmacy within a fast-paced, patient-focused environment. You will be embedded in the multidisciplinary team, supporting safe and effective medicines use from the point of entry into hospital care through to supporting the transition of patient care back into the community.

We are committed to providing the best learning and supportive experience for pharmacists and believe this is an ideal stepping stone towards specialist/advanced practice. This role will provide opportunity to build on your current prescribing skills and you will be supported to enrol on the advanced clinical practice pathway and gain core advanced level credentialing with the Royal College of Pharmacy. You will have mentorship from experienced advanced and consultant pharmacists.

Our clinical pharmacy team provides a high quality, patient-centred service ensuring safe and effective use of medicines across the integrated health community. As a pharmacist working in our team, you will deliver excellent pharmaceutical care and medicines optimisation to achieve the best outcome for our patients.

Main duties of the job

Your responsibilities will include:

• Providing expert clinical pharmacy input to patients in our front door and admissions areas.
• Utilising your independent prescribing qualification to support medicines reconciliation, optimisation, and discharge planning.
• Providing wider clinical pharmacy services within the hospital.
• Collaborating closely with medical, nursing, and allied health professionals to ensure seamless patient care.
• Contributing to service development and quality improvement initiatives.
• Supporting the development of current and future pharmacy professionals, as well as other healthcare professionals, through clinical mentorship.

We recognise that our profession's future leadership will come from pharmacist like you with drive and ability. Your professionalism, excellent inter-personal skills and enthusiasm, will equip you to be a valued contributor to our service and to be a key member of our clinical pharmacy team. Our ambition is to deliver high quality care and embed continuous improvement.

There will be opportunities to develop education and training skills through links with the newly established Bangor University School of Pharmacy and you will participate in the clinical training and supervision of undergraduate pharmacy student, pharmacy team members, as well as medical and nursing colleagues.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job summary

An exciting opportunity has arisen for a Care Coordinator in the organisation, who must be available to work on a part time 22 hours per week practice based with flexibility when required to work across sites within PCNs. There may be a possibility for a full time position too - this can be discussed with the Clinical Director. Practices across Waltham Forest have come to work collaboratively as Primary Care Networks (PCNs), pooling their resources and workforce to provide improved and integrated services for their patients. PCNs typically consist of 30,000-50,000 patients.

Main duties of the job

Work within our network of GP Practices to provide a central co-ordination role for patient care planning. The role will be GP facing, with the core responsibility being excellent patient care.

You will be expected to take part in MDT meetings with GP and Nurse and present.

Co-ordinate care packages for patients as identified by the GP across health, social care and mental health as appropriate, providing a single-point of access for staff & service users, actively managing patients care plan delivery

Facilitate smooth and planned discharge and handover between care settings across the health and social care system, including GP, acute, community, and be responsible for facilitating inter-agency communication and support

Identify and work with a list of named patients with the aim of encouraging independence, enabling people to remain at home, reducing unnecessary admissions to hospitals and supporting early discharge from hospital, improving the quality of care.

About us

WF GP FedNet is a not-for-profit Federation of 36 GP Practices in Waltham Forest. We are a private limited company who provides NHS Services based in Primary Care, pooling the skills and resources of local GPs to provide large scale services as part of the local NHS Strategy to bring more services into the Community to help people stay well and at home

Job summary

As a Senior Carer at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, youll have a wonderful opportunity to give something back to those people.

Main duties of the job

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. Youll be a real influence on the rest of the care team. And, whether youre showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a residents family on the phone, youll do so with a sense of kindness above anything else.

About us

At HC-One, our purpose is to support those in our care to lead their best lives. As the Kind Care Company, it is our mission to provide the kindest support and care to Residents living in our care homes, as we strive to be the first-choice care provider for Families, our Colleagues and Commissioners in each of the communities that we serve.

Job summary

We are recruiting for a Care Navigator to join our team. The role will be part time, and you must be available to work Friday evenings up until 18:30pm.

Working within the Robin Lane reception team, the post-holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate healthcare professional and service, whilst handling any complex queries and challenging situations in a professional manner, ensuring any issues are resolved where possible, at the first point of contact. Assist both clinical and admin colleagues with the smooth running of the reception area and surgery building.The post-holder is expected to comply with the employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.

This job description is subject to a flexibility clause and may change according to business requirements.

This advert may close early should the right candidate be found.

Main duties of the job

• To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively.
• Book appointments for patients and cancel appointments where needed.
• Support patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services.
• Effectively handle all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate.
• Ensure patient records are accurate and kept up to date and that all patient contacts are documented in the system using the Care Navigation Template.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare providers.

About us

We are a forward-thinking organisation, operating in a extremely fast-paced environment.

You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

We work collaboratively with our GP practices to offer better services and improve access for our patients.

We also offer a generous NHS Pension to all staff.

Details

Date posted

24 September 2026

Pay scheme

Other

Salary

£12.71 to £13 an hour Following successful completion of a 6 month probationary period

Contract

Permanent

Working pattern

Part-time

Reference number

A5995-26-0011

Job locations

Robin Lane Health & Wellbeing Centre

Robin Lane

Pudsey

West Yorkshire

LS28 7DE

United Kingdom

Job description

Job responsibilities

• Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested.
• Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP.
• Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have.
• Processing e-consults via system one and triaging the patient accordingly using signposting where necessary.
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
• Carry out chronic disease recalls and vaccination campaigns, booking relevant appointments working from a list to ensure clinics are fully utilised
• Informing patients of test results and following up with instructions from clinicians.
• Keeping the reception area and notice boards clean, tidy and up to date.
• Taking payments for private documents from patients and providing receipts

• Support all clinical staff with general tasks as required.
• Assisting the Site Co-ordinator with weekly fire alarm checks and weekly/monthly legionella testing, when required.
• Assisting the Site Co-ordinator with weekly room plans and petty cash records, when required.
• To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service.
• Attend and positively contribute to team meetings.
• Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards.
• Treat all patients fairly and with respect.
• Provide cover across all sites as required.

This is not an exhaustive list, and it is expected that this role will develop as the business grows.

Job description Job responsibilities Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP. Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have. Processing e-consults via system one and triaging the patient accordingly using signposting where necessary. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. Carry out chronic disease recalls and vaccination campaigns, booking relevant appointments working from a list to ensure clinics are fully utilised Informing patients of test results and following up with instructions from clinicians. Keeping the reception area and notice boards clean, tidy and up to date. Taking payments for private documents from patients and providing receipts Support all clinical staff with general tasks as required. Assisting the Site Co-ordinator with weekly fire alarm checks and weekly/monthly legionella testing, when required. Assisting the Site Co-ordinator with weekly room plans and petty cash records, when required. To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service. Attend and positively contribute to team meetings. Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards. Treat all patients fairly and with respect. Provide cover across all sites as required. This is not an exhaustive list, and it is expected that this role will develop as the business grows.

Person Specification

Experience

Essential

• Excellent Customer Service experience Computer literate in Word and Outlook Good Listening skills and attention to detail and accuracy Professional verbal and written communication skills are essential Excellent command of spoken and written English Able to demonstrate flexibility and adaptability in a changing environment Able to work constructively with internal and external parties to resolve issues Ability to work under pressure while maintaining a positive professional attitude Ability to work as part of the team Able to multi-task

Desirable

• Knowledge of medical terminology

Person Specification Experience Essential Excellent Customer Service experience Computer literate in Word and Outlook Good Listening skills and attention to detail and accuracy Professional verbal and written communication skills are essential Excellent command of spoken and written English Able to demonstrate flexibility and adaptability in a changing environment Able to work constructively with internal and external parties to resolve issues Ability to work under pressure while maintaining a positive professional attitude Ability to work as part of the team Able to multi-task Desirable Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Robin Lane Health & Wellbeing Centre

Address

Robin Lane Health & Wellbeing Centre

Robin Lane

Pudsey

West Yorkshire

LS28 7DE

United Kingdom

Employer's website

http://robinlanehealthandwellbeingcentre.com/ (Opens in a new tab)

Employer details

Employer name

Robin Lane Health & Wellbeing Centre

Address

Robin Lane Health & Wellbeing Centre

Robin Lane

Pudsey

West Yorkshire

LS28 7DE

United Kingdom

Employer's website

http://robinlanehealthandwellbeingcentre.com/ (Opens in a new tab)

Job summary

As a Senior Carer at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, youll have a wonderful opportunity to give something back to those people.

Main duties of the job

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. Youll be a real influence on the rest of the care team. And, whether youre showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a residents family on the phone, youll do so with a sense of kindness above anything else.

About us

At HC-One, our purpose is to support those in our care to lead their best lives. As the Kind Care Company, it is our mission to provide the kindest support and care to Residents living in our care homes, as we strive to be the first-choice care provider for Families, our Colleagues and Commissioners in each of the communities that we serve.