Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification

Experience

Desirable

• Experience of Care

Skills and abilities

Essential

• Effective communicator
• Team player
• Approachable
• Resilient
• Flexible approach to work
• Genuine desire to care for people

Knowledge

Essential

• Confidentiality understanding of Information Governance
• Knowledge and understanding of Health and Safety

Desirable

• Knowledge and understanding of current healthcare issues

Qualifications

Essential

• Willingness to undertake the NHS Care Certificate education through eLearning for Health package and training package
• Willingness to undertake Functional skills level 2 Maths & English if not already qualified at GCSE or equivalent level in Maths & English

Have you been referred to apply under the Widening Participation Agenda?

Essential

• If so, please provide the name of the organisation that referred you to enable us to validate and track your application

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham NHS Foundation Trust

Moorgate Road

Rotherham

S60 2UD

United Kingdom

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

An exciting opportunity to join our dedicated team within our busy contact centre. You will be the first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged efficiently and compassionately. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Deliver an efficient and effective appointment booking service relating to termination of pregnancy, contraception and aftercare for NUPAS patients.

Determine and arrange a suitable appointment to meet the patients needs. Providing information according to NUPAS guidelines as appropriate and within the remit of a Patient Care and Booking Advisor.

Ensure that the earliest and most suitable appointment that can be provided to the patient is offered.

You must be empathetic, and treat all patients and colleagues with dignity and respect.

Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).

Where NUPAS cannot assist the patient, signpost patient to appropriate services in line with NUPAS guidelines.

Ensure all appointment times offered are within the service KPIs and targets.

Ensure the patient is made aware of any special requirements regarding their appointment.

Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.

Identify and escalate any risk or safeguarding concerns to senior colleagues promptly and actively seek to reduce or eliminate those concerns identified in a positive manner.

Embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.

Support CC team leaders with any tasks as assigned and with relevant training.

Ensure you maintain compliant with statutory and mandatory training requirements and any other training relevant to your position.

Maintain a clear and tidy working environment to ensure the safety of yourself and your colleagues in the workplace.

Ensure you comply with all policies and procedures.

Person Specification

Knowledge & Skills

Essential

• Ability to communicate effectively over the phone using a calm, friendly, empathetic tone, and to manage conflict calmly
• Ability to work in a sensitive, confidential and non-judgemental way
• Ability to deal with personal information sensitively and respect people's right to confidentiality
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Have good attention to detail
• Ability to accurately record information whilst listening (talk and type)
• Demonstrating initiative and solution focused attitudes

Experience

Essential

• Working in a busy call centre environment
• Experience of working with people in difficult circumstances
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Experience of using Microsoft Office packages
• Must be empathetic, and treat all patients with dignity and respect.
• All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults.
• Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
• To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
• All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security.

Qualifications

Essential

• Secondary standard of education or NVQ Level 2 or equivalent
• Computer literate with accurate keyboard skills

Desirable

• Experience of using information systems to input, store and retrieve patient data
• Significant administrative experience of working in an environment engaging with potentially anxious patients

Specific Requirements

Essential

• Pro-choice
• Reliable
• Conscientious
• Professional
• Flexible approach to work
• A satisfactory Disclosure and Barring check
• Commitment to the aims & values of NUPAS
• A willingness to learn new skills
• Able to work to the service rota, to meet the needs of the service, including weekends, evenings and bank holidays
• Must be prepared to comply with all policies and procedures
• Adherence to NUPAS uniform policy
• Respect for the sensitive nature of the business including rules around the use of mobile phones and social media in the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

N U P A S

79 Newton Street

MANCHESTER

M1 1EX

United Kingdom

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Night Shift Position 33 hours As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, youll have a wonderful opportunity to give something back to those people. For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and youll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a residents family on the phone, youll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication. One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team. Ideally, youll have completed a Level 2 Diploma S/NVQ in Adult Social Care and are prepared to work towards Level 3 qualification in Adult Social Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. Whats essential, though, is your brilliant positive energy and natural ability to get along with people. Youll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, youll be truly considerate and kind.

About HC-One

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Well provide full training, so its a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

• Paid Enhanced DBS/PVG
• Hourly rate is subject to experience and qualifications
• Free uniform
• During a shift of eight hours or more a nutritious meal will be available
• Company pension scheme
• 28 days annual leave inclusive of bank holidays
• Group life assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development and support to achieve qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your dependents under 16
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• Colleague discounts Access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

Person Specification

Qualifications

Essential

• Senior Care Experience
• NVQ Level 3 in Health and Social Care

Desirable

• Senior Care Experience
• NVQ Level 3 in Health and Social Care

Experience

Essential

• Senior Care Experience
• NVQ Level 3 in Health and Social Care

Desirable

• Senior Care Experience
• NVQ Level 3 in Health and Social Care

Additional Criteria

Essential

• Senior Care Experience
• NVQ Level 3 in Health and Social Care

Desirable

• Senior Care Experience
• NVQ Level 3 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HC-One

Address

Low Farm Dr

Redcar

North Yorkshire

TS10 4BF

United Kingdom

Employer's website

https://apply.hc-one.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description:

Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care.

Support patients to utilise decision aids in preparation for a shared decision-making conversation.

Holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person.

Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.

Support people to take up training and employment, and to access appropriate benefits where eligible.

Support people to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and wellbeing, including through the use of the Patient Activation Measure.

Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level.

Explore and assist people to access personal health budgets where appropriate.

Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals.

Support the coordination and delivery of MDTs.

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent level of knowledge in office procedures
• Experience of working under own direction
• Experience in a patient focused environment
• Evidence of experience in wide range of administrative systems and software programmes
• Experience of planning and organising complex meetings/agendas
• Evidence of working with IT systems
• Evidence of ability to support collation and analysis of data
• Excellent verbal and written skills
• Ability to provide and receive complex information
• Excellent interpersonal skills
• Demonstrable ability to show kindness and compassion
• Demonstrate ability to reflect and learn from situations
• Identifies difficulties as challenges and works with others to identify solutions
• Demonstrates co-operative team working and awareness of the roles of other professionals
• Able to work on own initiative, organising and prioritising own workload to set deadlines
• Ability to adapt and change approach as circumstance dictates
• Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work
• Understanding of and commitment to equality of opportunity and good working relationships
• An ability to maintain confidentiality and trust
• Can do attitude, able to maintain positivity in the face of adversity
• Good time keeping

Desirable

• Experience of supporting service improvement
• Previous experience in NHS, Primary Care, Local Authority role
• Experience of using a medical software package e.g. SystemOne and EMIS Web
• Proven track record of effective use of networking and influencing skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Haslington Surgery

Address

Crewe Road

Haslington

Crewe

Cheshire

CW1 5QY

United Kingdom

Job description

Job responsibilities

The role of the Clinical Nurse Specialist within the Specailist Palliative Care team requires a suitably qualified and experienced registered nurse to be able to utilise their extensive knowledge of palliative care and complex symptom management to offer high quality patient centred care, whilst supporting their peers and colleagues. Be able to have a positive impact on care and confidently deal with difficult and complex situations with sensitivity and compassion. Be confident and influence change. Offer support and supervision to Band 6 Palliative Care Nurses in the team.

Person Specification

Experience

Essential

• Experience working as a Nurse
• Relevant post registration experience, in cancer, palliative care or relevant specialty
• In-depth specialist experience
• Experience of multi professional working
• Leadership and management experience
• Experience of teaching

Desirable

• Demonstrates proactive approach to palliative and end of life care
• Previous experience of working as a clinical nurse specialist
• Experience of audit and research Understanding of Macmillan Cancer Support and its role across the UK

Statutory Registration

Essential

• Active 1st Level NMC Adult Registration

Special Requirements

Essential

• Able to travel across Trust sites to meet the requirements of the post
• Well presented application
• Assertive and confident yet approachable and supportive manner
• Professionally credible
• Flexibility in approach to work and in range of duties/ hours of work
• Demonstrates initiative and enthusiasm
• Diplomatic
• Calm and objective
• Self Motivated
• Recognition of own limitations
• Driving posts musty have valid Full UK driving licence

Qualifications

Essential

• Highly developed knowledge of Palliative Care Pain and Symptom control management
• First level degree in related subject
• Post-basic qualification in cancer/palliative care or relevant subject
• Sound knowledge of national and regional policies influencing palliative care services
• Advanced communication skills training or willing and able to undertake
• Knowledge of cancer treatment modalities & implications
• Independent Nurse Prescriber or able and willing to undertake
• Evidence of teaching qualification (Cert Ed or equivalent)
• Good understanding of organisational priorities of relevant organisations
• Awareness of current political and organisational climate
• Evidence of Masters level learning or prepared to work towards

Desirable

• Degree level qualification in Palliative care.
• UCPD in Physical Assessment skills
• Post registration qualification in cancer nursing.
• Evidence of Counselling qualification
• Understanding of audit methodologies
• Research qualification

Special Skills & Knowledge

Essential

• Ability to think strategically and see the bigger picture
• Ability to demonstrate track record of practice development
• Excellent communication and counselling skills both in clinical settings and with other healthcare professionals
• Ability to communicate clearly and concisely, both orally and in writing at all levels of understanding.
• Ability to work autonomously and as part of an integrated team
• Well developed influencing negotiation and facilitation skills
• Organised and able to prioritise and work to deadlines
• Ability to respond sensitively to situations of conflict
• Confident & effective teaching / presentation skills
• Flexible and innovative
• Skills in supervision and mentorship
• Commitment to continuing personal development
• Ability to lead and influence change
• Well developed IT skills
• Ability to obtain and critically evaluate information to enable decision making
• Ability to motivate, inspire and lead
• Ability to deal with difficult and complex situations with sensitivity & compassion
• Ability to think and plan strategically
• Well developed leadership skills

Desirable

• Demonstrates proactive approach to palliative and end of life care Previous experience of working as a clinical nurse specialist
• Experience of audit and research

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

The Whitehouse

Traynor Way

Peterlee

County Durham

SR8 2RU

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification Document.

...........................................................................................................................................................

Person Specification

Qualifications/Training

Essential

• Medical Degree (MBChB, MBBS) MRCP or equivalent
• CCT in General or Acute Internal Medicine or CCT in other Medical specialty appropriate to acute medicine or Registration on the GMC specialist register in Acute/ General Internal Medicine or Are within six months of achieving CCT at the time of interview.

Desirable

• Higher medical degree

Work Experience

Essential

• General training in medicine to specialist level or equivalent.
• Experience in acute general medicine (minimum of 12 months at SpR or consultant level)
• Broad experience of acute general medicine
• Evidence of ability to make decisions at consultant level and to manage complex clinical problems.

Desirable

• Evidence of completed and published research.
• Experience in management of frail elderly in acute setting

Skills and Knowledge

Essential

• Excellent leadership skills / Evidence of ability to lead a clinical team at the level of a consultant in a teaching hospital
• Sufficient organisational skills to function as a consultant
• Evidence of significant contribution to successful teamwork
• Evidence of interdisciplinary and multi-professional working
• Evidence of flexibility and open to innovative ways of working
• Excellent spoken and written English /Highly developed communication and interpersonal skills.
• Experience of formal and informal contributions to teaching and training at undergraduate and postgraduate level.
• Evidence of effective and sustained contribution to clinical governance, clinical risk management and clinical audit activities
• Ability to support departmental research.

Desirable

• Evidence of leadership in NHS, research, teaching, professional bodies, or service development.
• Management qualification.
• Ability to use word processor, spreadsheet, and presentation programs.
• Prior experience with clinical information systems.
• Proven ability to communicate in written form (publications, reports etc).
• Education qualification Experience as clinical or educational supervisor
• Peer reviewed publications Research grants

Other Requirements

Essential

• Full registration and licence to practise

Desirable

• Full driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Horton General Hospital

Oxford Road

Banbury

OX16 9AL

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification

Staff benefits

• Pay Enhancements
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

Person Specification

Application and Interview

Essential

• Professional registration

Experience

Essential

• Experience of working in a community mental health setting

Desirable

• 2 years Post qulaification experience
• Safeguarding enquiry lead experience
• Funding application/social care/CCG
• Experience of using electronic recording systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

OACMHT Crossgate

Cross Street, Sale, Manchester

Sale Manchester

M33 7FT

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Degree/diploma in Occupational Therapy
• Professional registration as recognised HCPC
• Fieldwork Education training course

Desirable

• Evidence of recent study (especially that related to palliative care)

Experience

Essential

• Sufficient post graduate clinical experience
• Managing a caseload
• Inter-professional and multi-agency team working
• Direct involvement with carers and families

Desirable

• Evidence of experience in palliative care
• Evidence of community working

Skills

Essential

• Autonomous practitioner
• Sound clinical reasoning/problem solving skills within clinical area
• Evidence of organisational skills
• Knowledge of current healthcare policies and application in clinical area
• Basic IT skills

Desirable

• Presentation skills

special knowledge

Essential

• Knowledge of services that link across the primary/secondary care interface to provide integrated care in specialism

Desirable

• Member of special interest group

Personal qualities

Essential

• Self motivated
• Evidence of embracing change
• Professional confidence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cardiff and Vale University Health Board

Address

City Hospice

Whitchurch Hospital Grounds, Park Road, Whitchurch

Cardiff

CF14 7BF

United Kingdom

Employer's website

https://cavuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

The Medical Receptionist/Care Navigator plays a crucial role in supporting patients by guiding them through the healthcare system, ensuring they receive the appropriate care and services. This position involves working closely with patients, GPs, and other healthcare professionals to coordinate care and improve patient outcomes.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquires for the clinical team and external agencies such as secondary care and community service providers.

Patient Support: Act as the first point of contact for patients, providing information and assistance with navigating healthcare services.

Appointment Coordination: Schedule and manage patient appointments, ensuring they are booked with the appropriate healthcare professional.

Care Coordination: Work with GPs and other healthcare providers to coordinate patient care, including referrals to specialists and community services.

Information Provision: Provide patients with information about available services, health resources, and self-care management.

Communication: Maintain clear and effective communication with patients, healthcare providers, and other stakeholders.

Record Keeping: Accurately update and maintain patient records and appointment schedules.

Problem Solving: Address patient queries and concerns, escalating issues to the appropriate healthcare professional when necessary.

Generic Responsibilities

All staff at this organisation have a duty to conform to the following :

Equality, Diversity and Inclusion

A good attitude and positive action towards equality, diversity and inclusion creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons, it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patient and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds, including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex or sexual orientation.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to co-operate with employers to ensure compliance with health and safety requirements.

The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement

To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competencies to perform their role. All staff will be required to partake in, and complete, mandatory training as directed. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate.

Induction

We will provide a full induction programme and management will support you throughout this process.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Plans and outcomes by which to measure success should be agreed.

Person Specification

Experience

Essential

• Experience in reception, administration, customer service or a healthcare setting.

Desirable

• Previous experience in general practice or the NHS would be helpful, but full training will be provided for the right candidate.

Qualifications

Essential

• GCSE grade A to C in English and Maths
• You should have:
• Experience in reception, administration, customer service or a healthcare setting.
• Excellent verbal and written communication skills.
• A calm, helpful and professional manner.
• The ability to work effectively under pressure.
• Good IT and telephone skills.
• Strong organisational skills and attention to detail.
• The ability to work independently and as part of a wider practice team.
• A flexible approach to changing priorities.
• An understanding of confidentiality and the importance of handling information appropriately.

Desirable

• Previous experience in general practice or the NHS would be helpful, but full training will be provided for the right candidate.

Employer details

Employer name

Tower Hill Partnership Medical Practice

Address

433 Walsall Road

Perry Barr

Birmingham

B42 1BT

United Kingdom

Employer's website

https://www.towerhillpartnershipmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

An exciting opportunity to join our dedicated team within our busy contact centre. You will be the first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged efficiently and compassionately. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Deliver an efficient and effective appointment booking service relating to termination of pregnancy, contraception and aftercare for NUPAS patients.

Determine and arrange a suitable appointment to meet the patients needs. Providing information according to NUPAS guidelines as appropriate and within the remit of a Patient Care and Booking Advisor.

Ensure that the earliest and most suitable appointment that can be provided to the patient is offered.

You must be empathetic, and treat all patients and colleagues with dignity and respect.

Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).

Where NUPAS cannot assist the patient, signpost patient to appropriate services in line with NUPAS guidelines.

Ensure all appointment times offered are within the service KPIs and targets.

Ensure the patient is made aware of any special requirements regarding their appointment.

Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.

Identify and escalate any risk or safeguarding concerns to senior colleagues promptly and actively seek to reduce or eliminate those concerns identified in a positive manner.

Embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.

Support CC team leaders with any tasks as assigned and with relevant training.

Ensure you maintain compliant with statutory and mandatory training requirements and any other training relevant to your position.

Maintain a clear and tidy working environment to ensure the safety of yourself and your colleagues in the workplace.

Ensure you comply with all policies and procedures.

Person Specification

Knowledge & Skills

Essential

• Ability to communicate effectively over the phone using a calm, friendly, empathetic tone, and to manage conflict calmly
• Ability to work in a sensitive, confidential and non-judgemental way
• Ability to deal with personal information sensitively and respect people's right to confidentiality
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Have good attention to detail
• Ability to accurately record information whilst listening (talk and type)
• Demonstrating initiative and solution focused attitudes

Experience

Essential

• Working in a busy call centre environment
• Experience of working with people in difficult circumstances
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Experience of using Microsoft Office packages
• Must be empathetic, and treat all patients with dignity and respect.
• All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults.
• Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
• To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
• All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security.

Qualifications

Essential

• Secondary standard of education or NVQ Level 2 or equivalent
• Computer literate with accurate keyboard skills

Desirable

• Experience of using information systems to input, store and retrieve patient data
• Significant administrative experience of working in an environment engaging with potentially anxious patients

Specific Requirements

Essential

• Pro-choice
• Reliable
• Conscientious
• Professional
• Flexible approach to work
• A satisfactory Disclosure and Barring check
• Commitment to the aims & values of NUPAS
• A willingness to learn new skills
• Able to work to the service rota, to meet the needs of the service, including weekends, evenings and bank holidays
• Must be prepared to comply with all policies and procedures
• Adherence to NUPAS uniform policy
• Respect for the sensitive nature of the business including rules around the use of mobile phones and social media in the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B15 2UL

United Kingdom

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Coordinator and Management team, dependent on current and evolving practice workload and staffing levels:

Care Navigation

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Care navigate patients requests using the correct dispositions and guidelines to ensure all requests are dealt with correctly and in accordance with the patients medical needs.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Process appointment requests for today/future appointments from patients by telephone and in person.

Deal with visits/requests

Administration

Be familiar with all practice protocols and polices

Deal with enquiries from patients, arrange appointments and explain practice procedures.

Direct patients to consulting rooms when necessary and assist patient who require help

Deal with incoming telephone calls, act accordingly, or take accurate messages and pass on to the relevant personnel

Enter data into patients electronic NHS Care Record

To generate EMIS patient online access

To book emergency ambulance when asked to do so by a clinician

To be familiar with both practice appointment books and extended hours services

To be familiar with the practice intranet ( Teamnet)

To read and respond when necessary to NHS email

To activate booking in kiosks

Deal with prescription queries

Manage new patient registrations

Additional administration duties on behalf of the practitioners or Practice Manager

Premises

To open and lock the premises and know the correct procedures for securing the premises

Know how to contact the alarm companies

Ensure reception waiting area is kept tidy and safe for patients

Ensure only up to date posters and leaflets are displayed

Training

Undertake training as directed

Attend primary healthcare team meetings, reception team meetings, and protected time for learning sessions. (PLT)

To maintain Bluestream training modules

Person Specification

Qualifications

Essential

• GCSE or Equivalent in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rectory Meadow Surgery

Address

School Lane

Amersham

Buckinghamshire

HP7 0HG

United Kingdom

Employer's website

https://www.rectorymeadowsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

• Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.

• To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol.
• To provide a professional and comprehensive information support service to the practice team.
• The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.
• To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.

Person Specification

Qualifications

Essential

• GCSE grade A to C (or equivalent) in Maths and English.

Experience

Essential

• Experience of dealing with the public.
• Good written and oral skills.
• Excellent telephone skills.
• Good IT Skills.
• Excellent communications skills.
• Ability to work under pressure.
• Initiative and common sense.
• Self-Motivator.
• An understanding, acceptance and adherence to the need for strict confidentiality.

Desirable

• Previous work experience in General Practice with a knowledge of Emis Web.
• Previous work experience involving dealing with the public or customer care in a reception environment.
• A demonstrable commitment to professional development.
• Experience of routine administration tasks i.e. filing, record-keeping.

Additional

Essential

• IT Skills (including knowledge of Microsoft products).
• Ability to work as part of an integrated multi-skilled team.
• Able to work in a changing environment.
• Enthusiasm for the job.
• Interest in the work of medical receptionist.
• Flexibility of working hours.
• Tidy appearance.
• Personable.
• Honest.

Desirable

• Friendly and approachable.
• Experience dealing with difficult patients.
• Caring.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pendle View Medical Centre

Address

Blackburn Road Medical Practice

257 Blackburn Road

ACCRINGTON

Lancashire

BB5 0AL

United Kingdom

Employer's website

https://www.pendleviewmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Care Coordinator: Secretary and Communications.

There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload, staffing levels and business need:

The Care Coordinator is responsible for leading our service for patient referrals, supporting clinical administration, maintaining effective communication and relationships with healthcare providers. They will be fundamental in supporting practice communications and service development to ensure high-quality patient care and efficient practice operations.

Referral and Care Coordination

• Develop and maintain strong working relationships with secondary care, community services, and other healthcare providers.
• Maintain up-to-date knowledge of local referral pathways, services, and neighbourhood working initiatives.
• Manage and maintain a comprehensive database of referral pathways, service contacts, and provider information.
• Support clinicians with the processing of electronic referrals using eRS, Ascenda Gateway, and other relevant systems.
• Process urgent and fast-track (2 Week Wait) referrals promptly, ensuring appropriate follow-up and liaison with patients, clinicians, and external services.
• Monitor and report on referral activity, identifying trends and supporting strategic initiatives to improve patient care and access to services.
• Support the review and update of practice protocols in line with current pathways and service developments.

Clinical and Administrative Support

• Provide high-quality administrative and secretarial support to GPs, Partners, and the wider clinical team.
• Prepare and process clinical correspondence, including letters, reports, referrals, and other documentation accurately and confidentially.
• Arrange appointments, investigations, and bookings, liaising with hospitals, service providers, clinicians, and patients as required.
• Action tasks delegated by clinicians and colleagues in a timely manner.
• Manage hospital correspondence and undertake administrative actions relating to incorrect registrations and patients who have left the practice.
• Assist with the preparation and administration of patient care plans under the direction of the clinical team.
• Maintain Continuity of Care and Gold Standards Framework (GSF) registers, working closely with clinical and administrative leads.
• Undertake minute-taking and prepare agendas for meetings when required.
• Complete additional administrative duties as directed by the Partners and management team.

Data Management and Systems

• Ensure accurate, timely, and secure entry of patient information onto EMIS and other practice systems.
• Maintain effective filing and record-management systems, ensuring information is accessible, accurate, and compliant with data protection requirements.
• Support the development and efficient use of digital systems and communication platforms, including BlinxPACO.

Communication and Patient Liaison

• Handle incoming and outgoing telephone calls, responding to enquiries and directing queries appropriately.
• Act as a key point of contact between the practice, patients, hospitals, and external healthcare organisations.
• Promote effective communication between the practice and local healthcare services to support seamless patient care.

Practice Communications and Engagement

• Support the implementation and ongoing development of the practice communication strategy.
• Maintain awareness of national and local healthcare campaigns and coordinate related practice communications.
• Manage the practice content calendar and oversee the planning of communication activities.
• Coordinate and manage practice social media platforms and communications.
• Produce and distribute the practice newsletter.
• Work collaboratively with the Patient Participation Group (PPG) to encourage patient engagement and gather feedback to support service improvement.

General Responsibilities

• Contribute to the continuous improvement of practice services, processes, and patient experience.
• Maintain confidentiality and comply with all practice policies, information governance standards, and regulatory requirements.
• Undertake any other reasonable duties appropriate to the role, as required to meet service needs and business priorities

The list above is not exhaustive and you will be required carry out suitable tasks as directed by the Management.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting

Qualifications

Desirable

• GCSE Mathematics & English (C or above) or equivalent
• NVQ Level 2 in Health and Social Care

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policies and procedures
• EMIS/SystmOne/Vision user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Elms Medical Centre

Address

3 The Elms

Dingle

Liverpool

L8 3SS

United Kingdom

Employer's website

https://www.theelmsmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.

Person Specification

Qualifications

Essential

• A Dental Nurse qualification recognized by the GDC as a route to qualification

Desirable

• Post Certificate Qualification in Conscious Sedation Dental Nursing

Experience

Essential

• Good level of experience working as a qualified Dental Nurse

Desirable

• Previous experience within a hospital or similar setting

Knowledge

Essential

• GDC Registration
• Evidence of continued professional development

Skills

Essential

• Ability to work under pressure and prioritise care
• Ability to monitor the quality of own and others work
• Ability to identify and access the potential risks involved in work activities and processes for self and others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Barts Health NHS Trust

Address

Royal London Hospital

London

E1 1FR

United Kingdom

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Qualifications

Essential

• On part 1 sub part 1 of NMC Registration
• Possession of or working towards degree
• BLS course

Desirable

• Assessing and mentoring qualification
• HDU course or relevant acute skills course

Experience

Essential

• Awareness of working with children/families within a multi cultural environment
• Previous involvement in/ knowledge of child protection process & procedures

Desirable

• Experience of having worked with acutely sick children.
• Experience in a relevant unit. (NICU, HDU, PICU, Theatres, A&E, tertiary unit, surgery/medicine).
• Currently working within HDU/PICU
• Experience of supervising and assessing students
• Experience of caring for children requiring ventilation e.g. CPAP/Bipap

Skills

Essential

• Ability to plan and prioritise care of patients
• Ability to work well both in a team and on own initiative
• Ability to work in partnership with members of the Multi disciplinary team
• Excellent documentation skills

Desirable

• IV Drug Administration & Central venous access management
• Knowledge of Gastrostomy & tracheostomy care
• Ability to recognise potential unsafe situations and take appropriate steps.
• Demonstration, commitment to teaching self development and clinical supervision.
• Ability to use IT system and understand importance of information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Barts Health NHS Trust

Address

Royal London Hospital

London

E1 1FR

United Kingdom

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Senior Primary Care Nurse to join our Primary Care team at HMP Rye Hill, a category B Prison located in Rugby.

• Onsite parking
• Career & Development Opportunities
• Onsite gym

• Monday - Sunday service
• 37.5 hours per week
• 7am - 8pm
• 1 weekend in 4
• Occasional nights

This position is full time, youll receive an annual salary between £43,609 - £49,175 per annum- depending on experience.

How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK on a permanent basis and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

#LI-AS1

Person Specification

Qualifications

Essential

• Please click apply to view job description and personal specification

Desirable

• Please click apply to view job description and personal specification

Experience

Essential

• Please click apply to view job description and personal specification

Desirable

• Please click apply to view job description and personal specification

Additional Criteria

Essential

• Please click apply to view job description and personal specification

Desirable

• Please click apply to view job description and personal specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

HMP Rye Hill

Rugby

Warwickshire

CV23 8SZ

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for more information about the role.

Person Specification

Experience

Desirable

• Previous experience of working in a health care setting
• Working experience of dealing with members of the public

Skills

Essential

• Literacy
• Numeracy
• Excellent interpersonal and customer service skills

Knowledge

Essential

• Understanding of Information Governance and Confidentiality

Qualifications

Essential

• Ability to complete Care Certificate within allocation timeframes

Desirable

• NVQ Level 2 in health and social care or equivalent
• NVQ level 3 in health and social care or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

BTHFT

Duckworth Lane

BRADFORD

BD9 6RJ

United Kingdom

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Working collaboratively with the Mental Health Practitioners and the general practice team to meet the needs of patients - supporting in the triage of assessments, delivering interventions and education - to manage patients with a variety of mental health conditions.

You will engage with patients to provide support and time limited interventions to meet their health and social needs - with an emphasis on empowerment and recovery. Working closely with the Mental Health Practitioners to devise plans of care to support recovery and advocate improved choice - using a strengths and asset approach to harness and improve patients own network to improve resilience.

Experience of working in the community in a mental health setting would be beneficial. Primary care experience is not essential; however, a good understanding of how Primary Care works would be beneficial.

Most importantly, the right candidate will have a strong desire to achieve the best possible outcomes for patients and have the motivation and flexibility to help develop services to meet the needs of the population.

The role will be embedded within the PCN however it will be outward facing and will link seamlessly with North Staffordshire Combined Healthcare Trust where you will be supported with supervision, and training opportunities etc.

Person Specification

Qualifications

Essential

• NVQ Level 2
• Certificate in Mental Health or commitment to work towards achieving it

Desirable

• NVQ Level 3

Knowledge

Essential

• Awareness of some of the assessment, management, treatment and interventions for mental health problems

Desirable

• Multi-disciplinary team Working experience

Experience

Essential

• Experience of working with people with mental health needs

Desirable

• Working in a community setting

Other

Essential

• The ability to meet the travel requirements of the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Sutherland Centre / Meir PCN

Stoke-on-Trent

ST3 4LR

United Kingdom

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Primary Care Nurse to join our Primary Care Nurse Team at HMP Dovegate, a category B Prison located in Uttoxeter in Staffordshire.

• Onsite Parking
• Onsite gym
• Career and Development opportunities

Hours

• Monday - Sunday service
• 37.5 hours per week
• Monday- Friday- 6:45am - 6.15pm / 8.15pm
• Saturday and Sunday - 07:45am - 18.15pm / 8.15pm
• Nights- 8:00pm - 7am

Salary

This position is full time, youll receive an annual salary between £34,428 - £41,659 per annum depending on experience.

How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

Person Specification

Qualifications

Essential

• Please click apply to view job description and person specification

Desirable

• Please click apply to view job description and person specification

Experience

Essential

• Please click apply to view job description and person specification

Desirable

• Please click apply to view job description and person specification

Additional Criteria

Essential

• Please click apply to view job description and person specification

Desirable

• Please click apply to view job description and person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

HMP Dovegate

Uttoxeter

Staffordshire

ST14 8XR

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Primary Care Nurse to join our Primary Care team at HMP Oakwood, a category C Prison located in Wolverhampton.

• Free Parking
• Gym Access

• Monday- Sunday - 10.5 hour shifts
• A fixed 8 week shift pattern
• Every other weekend. 10 -12hr shifts
• No nights

Salary:

How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK, due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Person Specification

Qualifications

Essential

• Please click apply to view job description and person specification

Desirable

• Please click apply to view job description and person specification

Experience

Essential

• Please click apply to view job description and person specification

Desirable

• Please click apply to view job description and person specification

Additional Criteria

Essential

• Please click apply to view job description and person specification

Desirable

• Please click apply to view job description and person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

Oak Road

Featherstone

West Midlands

WV10 7QD

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Senior Primary Care Nurse to join our Primary Care team at HMP Wymott, a Category C male prison located in Leyland. Ideally needs to be a car driver due to location of the prison

HMP Wymott has capacity of around 1,100, and has a varied and complex population.

You will have experience in Primary Care and will be responsible for conducting general clinics, responding to emergencies, and completing medication rounds.

You will work as part of a multidisciplinary team, based within the healthcare department, and will also be required to work across the prison wings.

• Onsite parking
• Access to onsite gym
• Careers and development opportunities

Hours:

• Monday - Sunday service
• 37.5 hours per week
• 7.30am - 9.00pm
• Every other weekend
• Very occasional nights

Salary:

This position is full time, youll receive an annual salary up to £43,609 - £49,175 per annum - depending on experience.

How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Person Specification

Qualifications

Essential

• Please click apply to view job description and person specification

Desirable

• Please click apply to view job description and person specification

Experience

Essential

• Please click apply to view job description and person specification

Desirable

• Please click apply to view job description and person specification

Additional Criteria

Essential

• Please click apply to view job description and person specification

Desirable

• Please click apply to view job description and person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

Wymott Prison, Ulnes Walton Lane

Leyland

Lancashire

PR26 8LW

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

We are looking to appoint a Care Navigator to join our busy GP practice, you will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment as you will be working with our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, appointment booking contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. General office duties, Filing, Coding and referring patients. Training is provided. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Person Specification

Experience

Essential

• Good IT knowledge.
• Organisational skills important.
• Friendly and motivated.

Desirable

• Previous experience within General Practice preferred but not essential.
• Emis Web trained.
• Docman and coding skills .

Employer details

Employer name

SSP Health

Address

Upton Rocks Surgery

Heath Road

Widnes

WA8 7NU

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the Breast Care Nurse Job description and person specification.

This post requires an exceptional nurse with experience of managing patients with Breast Cancer. An understanding of the physiological process and types of Breast cancer is essential. Responsibilities include supporting patients from diagnosis, through their treatment pathway and completing End of Treatment Summary. The post requires knowledge of likely treatment side effects both short and long term and an ability to safely triage patients symptoms by telephone and sign post accordingly.

An ability to work flexibly with all members of the MDT is essential.

Person Specification

Post Registration qualification within speciality or equivalent experience.

Essential

• 2 years experience of Specialist Breast Care
• Advanced communication skills qualification

Desirable

• Teaching Experience or qualification

Registered Nurse

Essential

• Registered Nurse (NMC)

Desirable

• 4 years experience

Oncology Experience

Essential

• A basic level of understanding of oncological treatment in breast cancer.

Desirable

• 4 years experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wye Valley NHS Trust

Address

Macmillan Renton Unit

Union Walk

Hereford

HR1 2ER

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To advocate on behalf of children and young people, identifying health needs and barriers that prevent access to appropriate services and support, and ensure services are accessible to enable provisions for those within Children In Care and Care Leavers services.
• To ensure that services and provisions for Children in Care and Care Leavers are developed and in place, in line with current evidence-based practice and national guidance and policies.
• To provide a Leaving Care Summary for care leavers, providing support, specialist advice, referral and advocacy to the leaving care population and to promote independent living for young people exiting care; providing assistance as the role necessitates.
• To effectively communicate complex and sensitive information with colleagues and multidisciplinary agencies external and internal to the service to deliver a quality service and contribute to service development using a multi-agency approach.
• To undertake tasks appropriate to band of post to support the Safeguarding Team, and identify and escalate concerns relevant to the duty of care and parameters of the role.
• To participate in the education and training of colleagues, students and associated health professionals, Foster Carers and any other professionals responsible for the well being of Children in Care.
• To collect and collate activity statistics and act upon within agreed timescales to assist with patient examination and the reporting of outcomes.
• To manage own appraisal and personal development planning and participate in CPD activities and access appropriate work related training in accordance with The Inter-collegiate Guidance to enhance knowledge and development of expertise.
• To plan, deliver and evaluate interactive, evidence-based training for Children in Care staff to ensure consistent and practical messages about health care and and care plans are provided.
• To achieve agreed objectives within a given timescale using relevant resources and equipment, and ensure records held reflect health information and demonstrate health care plans and outcomes relevant to children and young person.
• To ensure that children and young people have access to information on existing care and health services.
• Access relevant training opportunities, developing and maintaining up to date knowledge and skills in the area of looked after children.
• To undertake additional training as required to enhance personal knowledge and practice.
• To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
• To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

Person Specification

Qualifications/ training Level of education

Essential

• Registered Nurse
• Specialist Community Public Health Nurse(Health Visitor)
• Educated to Degree level in relevant subject, specialised course or equivalent level of experience of working with children in the care system/ children with disability
• Evidence of post qualifying and continuing professional development
• Relevant Community experience
• Teaching and assessing course ENB 998 or City& Guilds 730 or SLAIP
• Registered with relevant professional body NMC

Desirable

• oTeaching and assessing course ENB 998 or City& Guilds 730 or SLAIP
• oExperience of children/ young people with complex emotional health needs/ learning disability

Experience

Essential

• oSignificant skills/ experience working within the field of safeguarding children/young people

Skills/knowledge Range and level of skills Depth and extent of knowledge

Essential

• oExtensive knowledge of children's rights / legislation and application to practice
• oKnowledge, experience and understanding of child development and the lifelong impact of adverse childhood experiences

Desirable

• oKnowledge of specialism, acquired through degree level training or equivalent experience or training
• oEvidence of experience and understanding of quality measurement processes, audit, performance indicators and inspection by statutory bodies CQC
• oExperience of working with children in the care system including children with learning disability
• oAbility to interpret national Looked after Children and safeguarding policy/ guidance at national and local level

Personal qualities

Essential

• Ability to work in a team. Friendly and approachable Flexibility to meet the needs of Young People.

Other job requirements

Essential

• Full clean driving license and willingness to commute Citywide and beyond
• Willingness to undertake evening work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Birmingham Community Healthcare NHS FT

Address

Children in care Team - St Stephens Centre

171 Nineveh road

Birmingham

B21 0SY

United Kingdom

Employer's website

https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Frailty service is a planned proactive service maintaining the health and wellbeing of people living with frailty.

The post holder will work as part of a multi-disciplinary team in a patient-facing role across the East Cornwall Primary Care Network, to help improve patient outcomes, ensure better access to healthcare and support practices to manage their most vulnerable and complex patients. The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent services within general practice.

Job Purpose:

To establish a Frailty Service for East Cornwall PCN

• To identify those living with frailty within the PCN, utilising the Rockwood scoring system or other identified method.
• To support the elderly to age healthier, reducing progression of frailty and risks associated with it where possible.
• To support them to make informed choices as to their health and welfare.
• To attend and lead MDTs and work collaboratively with neighbourhood teams to support elderly and carers.
• Reduce emergency hospital admission, readmission and try to reduce care burden.
• Support early discharge planning
• To identify those likely to be within their last year of life and support them to plan for their future needs.
• Develop shared care and support plans by involving older people living with frailty, their families and carers throughout all stages of progression.
• Early identification and treatment of Delirium.

Core Responsibilities

• Develop, implement and evaluate a seamless Frailty support service across the PCN, working with community and secondary care where appropriate, and aimed at continuously improving standards of patient care and wider multi-disciplinary team working.
• Where appropriate, support the development of discharge and contingency plans with relevant professionals to arrange on-going care in residential, care home, hospital, community settings and at home;
• Periodically review, evaluate and change rehabilitation programmes to rebuild lost skills and restore confidence;
• Advise on home, and workplace environmental alterations, such as adjustments for wheelchair access, technological needs, and ergonomic support;
• Advise patients, and their families or carers, on specialist equipment and organisations that can help with daily activities;
• Assist patients to adapt to and manage their physical and mental health long-term conditions, through the teaching of coping strategies; and assess, plan, implement, and evaluate treatment plans, with an aim to increase patients productivity and self-care;
• Ensure delivery of best practice in clinical practice, caseload management, education, research, and audit, to achieve corporate PCN and local population objectives.
• Advise practices of workflow and develop SOPs for team and practices to follow and implement, particularly Personalised Care Planning, utilising best practice.

Multi-disciplinary team working (MDT)

• Ensure MDTs adhere to the Gold Standard Framework and lead MDT development and best practice across the PCN.
• Ensure the right people are involved in MDTs from the East Cornwall Neighbourhood teams and PCN teams.
• Participate in GP huddles and any other PCN/Partnership MDT and promotes effective ways of working;
• Exercise a critical understanding of personal scope of practice and to identify when a patient requires escalation or referring on to other services.
• Develop effective working relationships with the Palliative Care Team and embed new processes and ways of working if required, to avoid duplication and to enhance the patient and family experience.

Communication

The post-holder should recognise the importance of effective communication across the PCN and within the team and will strive to:

• Work with patients through a shared-decision making approach to plan realistic, outcomes-focused goals;
• Coordinate and support the provision of Personalised Care Plans; Treatment Escalation Plans; End of Life Plans;
• Undertake both verbal and non-verbal communication methods to address the needs of patients that have communication difficulties;
• Communicate effectively with other team members;
• Communicates effectively and appropriately with patients and carers complex and sensitive information regarding diagnosis, pathology and prognosis;
• Recognise peoples needs for alternative methods of communication and responds accordingly;
• Develop relationships and a collaborative working approach across the PCN supporting the integration of pathways in primary care.

Signposting

Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period of time e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.

Service Development

Contribute to the development and implementation of new services for the PCN.

Information Management

Analyse, interpret and present data to highlight issues and risks to support decision making.

Quality Improvement

• Undertake clinical audits of in areas directed by the PCN, feedback the results and implement changes in conjunction with the practice teams.
• Demonstrates ability to identify and resolve risk management issues according to policy/protocol;
• Follows professional and organisational policies/procedures relating to performance management;
• Represents the Frailty service on relevant committees and meetings, as a lead clinician, provide input in relation to specialist issues and clinical matters as required.

Education and Training

Provide education and training to primary healthcare teams.

Care Quality Commission

Work with the general practice teams to ensure the practice is compliant with CQC standards.

Public Health

To support public health campaigns. To provide specialist knowledge on all public health programmes available to the general public.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practices as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines;
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;
• Making effective use of training to update knowledge and skills;
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards;
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the PCN and will:

• Alert other team members to issues of Clinical Governance issues, quality and risk; participate in any risk reviews;
• Assess own performance and take accountability for own actions, either directly or under supervision;
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance;
• Work effectively with individuals in other agencies to meet patients needs;
• Effectively manage own time, workload and resources. He/she will also contribute to the overall team-working of the PCN putting the needs of the PCN first.
• Contribution towards practices CQC compliance rating of GOOD or above.

Person Specification

Qualifications

Essential

• Registered with the Health and Care Professional Council; or Nursing and Midwifery Council;

Desirable

• Holds a masters level qualification;
• May hold or be working towards a prescribing qualification;

Experience

Essential

• Demonstrates general skills and knowledge in core areas;
• Experienced in developing and implementing Personalised Care Plans;
• Is able to plan, manage, monitor, advise and review general frailty care programmes for patients in core areas, including disease states/ long term conditions identified by local Needs Assessment;
• Demonstrates accountability for delivering professional expertise and direct service provision;
• Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
• Full driving licence

Education, Training and Development

Essential

• Demonstrates self-development through continuous professional development activity;
• Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice;
• Ensures appropriate clinical supervision is in place to support development;
• Enrolled into review and appraisal systems within PCN.

Collaborative Working Relationships

Essential

• Operate as a full member of the primary care team, including contributing service evaluation/improvement and research activity;
• Manage and co-ordinate the care that individual patients receive, including through liaising with other members of the MDT and with patients' carers;
• Facilitate primary care activity, with a strong emphasis on prevention and early intervention, including through the delivery of public health advice (e.g. relating to physical activity, weight management and smoking cessation);
• Contribute to the use of healthcare technologies to optimise the integration of service delivery (across teams, sectors and settings) and patients access and continuity of care;
• Contribute to the development of primary care teams, including through contributing to others' learning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kernow Health CIC

Address

Rame Group Practice

Trevol Road

Saltash

Cornwall

PL11 2TB

United Kingdom

Employer's website

https://www.kernowhealthcic.org.uk (Opens in a new tab)