Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

We’re looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you. Whether you’ve worked in customer service, healthcare, reception, or just have a passion for helping others, we’d love to hear from you. If you’re ready to be part of a fun, supportive, and dedicated team that makes a real difference every day, apply now! You'll need:

Essential

• education to GCSE or NVQ2 level, or equivalent
• great communication skills
• a team-player attitude
• the ability to make patients feel welcome and supported
• to be comfortable working with database systems
• confidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but dont worrywell provide full training to get you up to speed!
• experience working in customer facing roles - is desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Cantley Lane

Cringleford

Norwich

Norfolk

NR4 6TA

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the supporting job description and person specification which will outline the duties of the role including an indicative job plan.

The successful candidate must be registered with the GMC with a valid licence to practice. For further information please visit the GMC website and click on the Registration and Licensing link. You will also have completed Specialist Training (or equivalent) and be entered on the Specialist Register of the GMC, or have a CCT date within six months of the date of interview.

Non-UK/EEA applicants should ensure they are aware of the recent changes to the Immigration rules. For further information on how this may affect your application visit the UK Government website.

Sheffield Teaching Hospitals NHS Trust promotes Equality of opportunity and Diversity within the workplace.

Person Specification

Qualifications

Essential

• Full Registration with the GMC with a licence to practise.
• Name on the specialist register for relevant specialty or eligible within 6 months of the date of the interview. If an applicant is UK trained, they must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview.
• If applying for a dual specialty job then will need the relevant postgraduate exam (e.g., FRCA, FRCEM, MRCP)
• Passed FFICM exam (or equivalent diploma in ICM)

Desirable

• MD or PhD or equivalent
• BSc/BMedSci or relevant other degree

Clinical Governance and Audit

Essential

• Experience in performing clinical audit / quality improvement

Desirable

• Further training or qualification in quality improvement methodology
• Completion and publication of a substantive audit project or service improvement project

Personal Attributes

Essential

• Demonstrates behaviour consistent with PROUD values (see appendix)
• Good oral and written communication skills
• The applicant must demonstrate skills in listening, reading, writing and speaking the English language that enables effective communication about medical topics with patients and colleagues as set out in the GMC' good medical practice (2013).

Management and Administration

Essential

• Evidence of the understanding of the systems and structures of NHS Management

Desirable

• Undertaken a management course

Continuous Professional Development

Essential

• Evidence of participation in CME/CPD in the last 12 months

Desirable

• Maintenance of a CPD diary or portfolio
• Membership of the FICM/ ICS/ ESICM / SCCM or other ICM professional body
• Evidence of ATLS/ALS qualification or equivalent
• Evidence of ECHO training (e.g., FICE)

Teaching and Training

Essential

• Experience of teaching student doctors and doctors in training at all levels

Desirable

• To have the ability and willingness to teach at all levels and to all groups of staff
• Undertaken formal educational training
• Evidence of activity in regional or national educational events
• Experience in teaching allied health professionals
• Higher teaching degree, qualification, or training

Research

Essential

• Ability to critically assess published research and incorporate it into clinical practice where appropriate
• Some experience of project design and conduct relevant to critical care

Desirable

• Publications within the past 5 years in peer reviewed journals relevant to critical care practice
• Presentation within the past 5 years at a national/international forum relevant to critical care practice

Clinical Experience

Essential

• Successful completion of a CCT training programme in critical care medicine (as defined by the FICM) or equivalent.
• Demonstration of at least 18 months experience and training in adult critical care medicine including extensive contemporary critical care experience in the last 18 months.
• Demonstrable extensive recent experience in dual specialty if relevant
• Recent exposure and experience of the management of major trauma patients commensurate with appointment to an MTC
• Ability to work as an independent practitioner in the specialty covered by the post.

Desirable

• Experience of other aspects of patient care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Northern General Hospital/Royal Hallamshire Hospital

Glossop Road

Sheffield

S10 2JF

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: HEALTHCARE ASSISTANT

REPORTS TO: SENIOR PRACTICE NURSE (Clinically)

PRACTICE MANAGER (Administratively)

HOURS: As per contract

LOCATION: Crown Street Surgery

Job summary:

Working under the direct supervision of the senior practice nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

Duties and responsibilities (Clinical and Administrative) :

The HCA will regularly work without supervision on assigned tasks involving direct care in support of the registered nurses. These duties, working to agreed practice protocols, will include:

Aspects of new patient registration health checks and CVD risk assessment

Weight checks

Routine blood pressure monitoring

Ambulatory blood pressure monitoring

Dealing with pathology samples either by sending to the pathology laboratory or testing in surgery as appropriate

Simple first aid

Ear Syringing

Wounds & Dressings

B12 injections under Patient Group Direction

Influenza immunisations under Patient Group Direction

Dietary / lifestyle advice

Minor Surgery assistant

INR monitoring

Assist and chaperone the doctors when required.

Phlebotomy (including paediatric)

Maintaining and ordering stock supplies

Assisting with data collection

Simple assessments eg. wheelchair assessments

Assisting with chronic disease call and recall systems

Assisting with audit

Ensure all appropriate information is entered on the patients computer record through the correct templates.

Assisting with claims for services relating to nursing and HCA care as required.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Ensure accurate notes of all consultations and treatments are recorded in the patients notes on the clinical computer system as appropriate.

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice/s.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national and local standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff

Responsible for hand hygiene across the practice

Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.

Safe management of sharps procedures including training, use, storage and disposal

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking periodic infection control training (minimum twice annually)

Routine management of own team / team areas, and maintenance of work space standards

Waste management including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

Maintenance of sterile environments

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Maintain and develop professional development and education either virtually or by attendance at courses and study days as deemed useful or necessary for the needs of the service

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Assist in practice audits, CQC compliance evidence, QOF recalls and Ealing Standards

Student/staff education and training

Contribute towards the education and training of Nursing Associate students, health care support workers, medical students and those new to Primary care roles (including GP trainees).

The induction of relevant members of practice staff with special responsibility for Health Care Assistants as required.

Flexibility

This role profile is intended to provide a broad outline of the main responsibilities only. Further possible patient care needs may arise for which the surgery will provide training for. The post holder will need to be flexible in developing the role to ensure business needs are satisfied.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified in NVQ level 2 or 3 in Health and Social Care
• Right to work in the UK
• Basic computer skills to navigate clinical software (ideally SystmOne)
• Previous experience working in GP / Primary care

Desirable

• Qualified in Phlebotomy (Adult and Paediatrics)
• Training completed in INR monitoring
• Holding, working towards, or willing to undertake additional qualification in asthma, diabetes, COPD, family planning

Experience

Essential

• Good communication skills both written and verbal
• Evidence of IT literacy and keyboard skills
• Knowledge of needs of patients with long term conditions including Asthma, COPD, Diabetes, Hypertension, Cardiovascular Disease
• Wound care/removal of sutures and staples
• ECGs
• Venepuncture
• New patient checks
• Understanding the importance of evidence-based practice
• Understand the requirement for PGDs and PSDs
• Evidence of team working skills and ability to build working relationships with colleagues and patients
• Evidence of ability to work autonomously appropriately
• Aware of accountability of own role and others role in a nurse led service
• Ability to respect patient and
• practice confidentiality

Desirable

• Experience of working in a busy clinical environment covering a range of HCA duties
• Awareness of local and national health policy
• Awareness of GMS contract and national/local enhanced services
• Awareness of clinical governance issues in primary care

Other

Essential

• Ability to work under pressure and to tight deadlines
• Ability to put people at ease in stressful situations
• Commitment to ongoing professional development
• Ability to provide high standard of care
• Good interpersonal and communication skills
• Flexible, reliable and enthusiastic

Desirable

• Experience and interest in education within a primary care setting
• Able to do home visits if needed using own care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crown Street Surgery

Address

21-23 Crown Street, 2 Lombard Court

Acton

W3 8SA

United Kingdom

Employer's website

https://www.crownstreetsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Principal Duties and Responsibilities

Patient Care Navigation

Welcome patients and visitors in a courteous, professional and compassionate manner.

Assess patient requests using approved Care Navigation principles and Practice protocols.

Signpost patients to the most appropriate clinician, service or healthcare provider according to their needs.

Support patients in accessing a wide range of NHS and community services where appropriate.

Assist patients in understanding the services available both within and outside the Practice.

Escalate urgent clinical concerns immediately in accordance with Practice procedures.

Manage incoming telephone calls, face-to-face enquiries and electronic requests efficiently and professionally.

Book, amend and cancel appointments in accordance with Practice protocols and clinician availability.

Process home visit requests in line with Practice procedures.

Check patients into clinics and manage patient flow throughout the day.

Keep patients informed of delays and changes to appointments.

Ensure consulting rooms and reception areas are prepared and maintained to provide a welcoming environment.

Administrative Responsibilities

Maintain accurate electronic patient records using the Practice clinical system.

Register new patients and update demographic information.

Process repeat prescription requests in accordance with Practice policy.

Respond to authorised requests for test results whilst maintaining strict confidentiality.

Process incoming correspondence and electronic workflow as directed.

Manage tasks generated through Practice systems including EMIS Web, Anima, NHSmail and other approved digital platforms.

Receive and accurately record messages for clinicians and other members of the Practice Team.

Liaise effectively with pharmacies, hospitals, community services and other healthcare providers.

Respond positively and professionally to patient enquiries.

Explain Practice procedures and available services clearly.

Process requests for non-NHS services and collect fees where applicable.

Support patients who may require additional assistance or reasonable adjustments.

Deal sensitively with distressed or anxious patients, escalating concerns when appropriate.

Handle complaints courteously and in accordance with the Practice Complaints Procedure.

Information Governance

Maintain confidentiality at all times.

Comply with GDPR, NHS Confidentiality Code of Practice and Information Governance policies.

Ensure patient information is accurate, secure and handled appropriately.

Health, Safety and Security

Maintain a clean, tidy and safe reception environment.

Follow all Health & Safety, Fire Safety and Infection Prevention and Control procedures.

Report hazards, incidents or security concerns promptly.

Assist with opening and closing procedures as required.

Team Working

Work collaboratively with all members of the multidisciplinary team.

Provide cover for colleagues during periods of absence or increased demand.

Participate in Practice meetings and contribute to service improvements.

Demonstrate flexibility to support the changing needs of the Practice.

Training and Personal Development

Participate in mandatory and statutory training.

Undertake Care Navigation training and continue to develop knowledge of local NHS and community services.

Participate in annual appraisal and personal development planning.

Maintain competence in Practice systems and digital technologies.

General Responsibilities

The duties outlined above are not exhaustive and may change to meet the evolving needs of the Practice. All employees are expected to undertake any reasonable duties consistent with the grade and nature of the post.

Place of Work

The main place of work will be based at Kingsland, but there may be occasional times where travel is required to the practices branch surgeries at Orleton and Leintwardine.

Health & Safety

Working within a healthcare environment, the post-holder must take responsibility for their own and others health, safety and security. This will include, but will not be limited to

All staff within the department adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

Maintain an up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the Practice.

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the Practice.

Making effective use of training to update knowledge and skills, and initiate and manage the training of others in these areas.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial or corrective action where needed.

Actively identifying, reporting on and correcting health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general and patient areas generally clean, identifying issues and hazards and risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation, where appropriate, with other staff.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal and Professional Development

The post-holder will participate in any training program implemented by the Practice as part of this employment, such training to include

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will

• Alert other team members to issues of quality and risk.
• Assess their own performance and take accountability for their own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on their own and the teams activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patient needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and willstrive to

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Notes

This job description provides an overview of the role and is not exhaustive. The post-holder may be asked, following appropriate consultation, to undertake other duties commensurate with the post to meet the changing needs of the Practice. The job description and person specification will be reviewed periodically and may be amended following consultation with the post-holder.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) in English and Maths at Grade C/Level 4 or above. Good standard of numeracy and literacy

Desirable

• Customer Service qualification

Experience

Essential

• Experience in a customer-facing role. Experience managing confidential information. Experience working under pressure whilst maintaining accuracy.

Desirable

• Experience within NHS General Practice or Primary Care. Experience using EMIS Web, Anima or similar clinical systems.

Knowledge

Essential

• Understanding of excellent customer service. Awareness of confidentiality and data protection. Good IT skills.

Desirable

• Knowledge of Care Navigation principles. Understanding of Total Triage. Knowledge of NHS services and Primary Care pathways.

Skills and Abilities

Essential

• Excellent communication skills. Active listening. Ability to prioritise workload. Good organisational skills. Attention to detail. Professional telephone manner. Ability to deal with challenging situations calmly.

Desirable

• Experience of conflict resolution. Confidence supporting patients with digital services.

Personal Qualities

Essential

• Friendly and approachable. Empathetic. Reliable. Professional. Flexible. Team player. Positive attitude. Able to maintain confidentiality. Resilient under pressure.

Desirable

• Commitment to continuous improvement and service development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mortimer Medical Practice

Address

Kingsland

Leominster

Herefordshire

HR6 9QL

United Kingdom

Employer's website

https://www.mortimergpsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Essential

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

78 East Hill

Colchester

Essex

CO1 2QS

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Coordinate patient appointments, follow-ups, and care schedules efficiently
• Act as a point of contact for patients and their families, providing guidance and support
• Liaise with healthcare providers to facilitate communication and ensure continuity of care
• Maintain accurate and up-to-date patient records in accordance with data protection regulations
• Organise documentation related to treatment plans, referrals, and prescriptions
• Support administrative tasks such as filing, data entry, and managing correspondence
• Ensure compliance with organisational policies and procedures at all times

Person Specification

Experience

Essential

• Experience of working in a GP Practice/NHS setting.

Knowledge and skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills

Desirable

• Basic IT skills
• Knowledge of SystmOne

Qualifications

Essential

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alma Medical Centre

Address

68 Alma Road

Portswood

Southampton

Hampshire

SO14 6UX

United Kingdom

Employer's website

https://www.almamedcen.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Application Process

Modality Partnership is committed to equality, diversity and inclusion. We welcome applications from candidates of all backgrounds and will make reasonable adjustments throughout the recruitment process

Who we are looking for

We are looking for a confident, experienced and compassionate nurse who is passionate about improving outcomes for people living with diabetes.

You will need:

• Current NMC registration as an Adult Nurse.
• A recognised post-registration diabetes qualification or demonstrable equivalent specialist diabetes expertise.
• Substantial experience of managing adults with diabetes, including complex Type 2 diabetes.
• Experience operating at Band 6 level or equivalent.
• Experience of insulin management, dose titration and contemporary diabetes treatments.
• Experience of interpreting glucose-monitoring information, including flash monitoring or CGM.
• Knowledge or experience of managing Type 1 diabetes within established specialist or shared-care pathways.
• The ability to undertake comprehensive clinical assessment and formulate clear and safe management plans.
• Strong multidisciplinary working, communication and patient-education skills.
• Experience of supporting, supervising, mentoring or developing colleagues.
• An understanding of clinical governance, patient safety, information governance and evidence-based practice.
• Current Basic Life Support certification.
• Identify diabetes complications and arrange timely investigation, treatment, referral or specialist escalation.
• Work closely with GPs, Consultant Endocrinologists, clinical pharmacists, community teams and other members of the multidisciplinary team.
• Support the management of hypertension and wider cardiovascular and renal risk in people living with diabetes.
• Provide specialist advice and clinical leadership to nurses, healthcare practitioners and the wider clinical team.
• Contribute to clinical supervision, mentoring, education and competency development.
• Help colleagues develop confidence in insulin management, CGM, diabetes technology, documentation and supported self-management.
• Educate patients, carers and families about diabetes, medicines, insulin administration, glucose monitoring, foot care, lifestyle and the safe use of diabetes technology.
• Use clinical data and audit to identify patients with poor glycaemic control, uncontrolled hypertension, recurrent hypoglycaemia, high cardiovascular or renal risk, or gaps in essential diabetes care.
• Contribute to the development of clinical pathways, policies, templates and service-improvement initiatives.
• Work with the Clinical Director, Medical Director, Head of Operations and wider leadership team to improve and develop the patient journey.

A V300 Independent Prescribing qualification would be desirable but is not essential. Candidates who do not already hold the qualification should be willing to work towards it within an agreed timeframe where required for the role.

Primary-care experience, community diabetes experience, insulin-pump knowledge, diabetic-foot expertise, teaching qualifications and experience of service redesign would also be advantageous.

If you are an experienced diabetes nurse who would value the opportunity to bring specialist care closer to patients, support the development of colleagues and help shape an ambitious primary care diabetes service, we would be delighted to hear from you.

Informal conversations and visits are warmly welcomed.

For an informal discussion or to arrange a visit, please contact: Clare Jardin, 01293 771200 or [email protected]

Pre-employment Requirements Vaccinations: Mandatory vaccination evidence is required for this role, including Hepatitis B, MMR, and Varicella.

Right to work: Proof of eligibility to work in the UK is required at interview stage.

References: References must be obtained prior to employment, including one from your current or most recent employer.

Employment history: Any employment gaps of six weeks or more must be declared.

Person Specification

Skills

Essential

• Clinical leadership skills with the ability to support and guide others.
• Clinical skills including cervical cytology, immunisation and vaccination, ear care, and minor surgery.
• Change-management skills with the ability to support patients in making lifestyle changes.
• Strong communication skills, both written and verbal.
• Ability to communicate sensitive or difficult information to patients and their families.
• Negotiation and conflict management skills.
• Ability to provide teaching, supervision, and mentorship in a clinical setting.
• Competent IT skills and confidence using digital systems.

Personal Qualities

Essential

• Professional and responsible approach to work.
• Polite, confident, and effective telephone manner.
• Strong team player who works well with others.
• Smart, professional appearance at all times.
• Exercises tact and discretion in all situations.
• Demonstrates initiative and the ability to respond effectively to unforeseen events during a shift.
• Demonstrates flexibility towards new working practices and varying working hours.

Qualifications

Essential

• Registered Nurse qualification with a minimum of two years post-registration experience.
• At least one year of experience in General Practice or community nursing.
• Experience in nurse-led management of chronic conditions.
• Experience implementing clinical guidelines and protocols.
• Experience in audit activity and quality improvement initiatives.
• Clinical supervision training and experience.

Knowledge

Essential

• Knowledge of managing patients with long-term and chronic conditions.
• Understanding of accountability within your own role and the roles of others in Primary Care.
• Knowledge of effective health promotion and preventative care strategies.
• Awareness of local and national health policies and priorities.
• Understanding of the wider health and care system.
• Knowledge of clinical governance principles within Primary Care.
• Understanding of patient group directions and related policies.
• Knowledge of public health principles and population health.
• Ability to recognise factors affecting health within the local community.
• Knowledge of local public health issues and challenges.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Modality Partnership

Address

Townhill Medical Practice

Guards Avenue

Caterham

Surrey

CR3 5XL

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Although this is predominantly a remote working role, you will be expected to attend in person, mandatory monthly team meetings, PCN Meetings, our practices on occasion and as part of your role travel within our community to patients homes. You may also be asked to support at a group session at short notice. Due to the locations of our surgeries it is essential that you have access to your own transport.

It is also essential that candidates applying have primary care experience, community experience is also desirable.

This role is intended to become an integral part of the PCNs multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to promote and embed a personalised care approach.

You must be able to work independently as well as part of a team, be a forward thinking, caring & dedicated A reliable and person-focused individual who enjoys working with a wide range of people. You will have a strong working knowledge of Office 365 programs and general IT, good written and verbal communication skills and proven strong organisational and time management skills.As this is an evolving role, we are looking for highly motivated and proactive applicants with a flexible can-do attitude, keen to work and learn as part of a team, and who will be committed to providing patients and practices with high quality support.

Person Specification

Qualifications

Essential

• Good general education including core level of Maths and English

Personal Qualities

Essential

• Acts with integrity
• Honest and transparent
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other requirements

Essential

• Disclosure Barring Service (DBS) check
• Access to own transport and the ability to travel between service sites/locality on a regular basis

Experience

Essential

• Evidence of administrative skills and robust record keeping.
• Experience of coordinating and liaising with multiple stakeholders to meet specified outcomes.
• Experience preparing plans and reporting progress against KPIs and other metrics.
• Experience in Primary Care

Desirable

• Knowledge of General Practice & Community experience

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office 365 and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS / SystmOne knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Meridian Primary Care Network

Address

25 Alms Hill

Bourn

Cambridgeshire

CB23 2SH

United Kingdom

Employer's website

https://meridianpcn.gpweb.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Perform Phlebotomy duties including INRs

Perform and record biometric measurements ( BP readings, pulse rate and rhythm, temperature, height, weight)

Provide NHS Health Checks in accordance with the service specification

Perform ECGs

Administer Flu, Pneumococcal and B12 vaccines

Assist GP during Minor Surgery

Perform basic dressing changes

Undertake home visits as appropriate to competence

adhere to infection control guidelines

assist with womens health clinics and minor surgery as required

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• Previous experience as a Healthcare Assistant, preferably within General Practice or Primary Care. Experience working within the NHS.
• Competent in phlebotomy, blood pressure monitoring, height/weight/BMI measurements, urinalysis and basic health checks. Experience undertaking NHS Health Checks.
• Experience in ECG recording, spirometry, peak flow measurement, wound care/dressings, suture/staple removal, assisting with minor surgery, vaccinations where appropriately trained and permitted, and long-term condition monitoring.
• Experience managing own clinical appointment lists/workload.

Desirable

• NVQ/QCF Level 2 or 3 in Health & Social Care, Healthcare Support or equivalent. Care Certificate.
• Knowledge of General Practice and Primary Care services. Understanding of QOF, chronic disease management, health promotion and disease prevention.
• Experience using GP clinical systems such as SystmOne or EMIS Web. Experience with NHS IT systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riverside Health Partnership

Address

Riverside Walk

Retford

Nottinghamshire

DN22 6FB

United Kingdom

Employer's website

http://riversidehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For questions about this job, contact:

Name: Dr Andy Ratcliffe Position: Lead Clinician in Adult Critical Care Email: [email protected] Shortlisting Date: 15th September 2026 Interview Date: 24th September 2026

We are inviting applications to fill our Senior Clinical Fellow vacancy at The Leeds Teaching Hospitals NHS Trust in Department of Adult Critical Care. This post is fixed term for 12 months.

Candidates must be fully registered with the General Medical Council and hold a license to practice by the intended start date.

Join one of the largest and most forward-thinking Critical Care services in the UK as an ICU Senior Clinical Fellow within the Critical Care Service at Leeds Teaching Hospitals NHS Trust, based across Leeds General Infirmary (LGI) and St James’s University Hospital (SJUH). With more than 80 critical care beds, a diverse case mix, and access to nationally recognised specialist services including liver transplantation, major trauma, cardiac surgery, neurosurgery and paediatric intensive care, this role offers an exceptional opportunity to develop advanced intensive care skills within a supportive, multidisciplinary team.

This fellowship is designed around your individual career goals, with bespoke training opportunities, dedicated educational supervision, research and leadership experience, and support towards CESR or advanced specialist competencies. We are looking for motivated, enthusiastic doctors who are passionate about high-quality patient care, enjoy working collaboratively, and are eager to develop as senior clinical leaders, educators and researchers in a dynamic and expanding critical care environment.

The Critical Care Service at Leeds Teaching Hospitals NHS Trust is one of the largest and most diverse critical care services in the UK, delivering care across Leeds General Infirmary and St James’s University Hospital. Our multidisciplinary team includes consultant intensivists, specialty trainees, Clinical Fellows, Advanced Critical Care Practitioners, outreach nurses and an experienced nursing workforce, all working together to provide outstanding care to critically ill patients across a wide range of specialist services. The department has a strong culture of collaboration, learning and innovation, supported by regular teaching, research opportunities and a commitment to professional development.

What makes our team special is the breadth of clinical exposure, flexibility and personalised development opportunities available to our fellows. Whether your goal is advanced intensive care training, CESR, research, leadership or specialist skills such as ultrasound and echocardiography accreditation, we will work with you to create a bespoke training experience. You will join a supportive and inclusive environment where education is prioritised, contributions are valued, and staff are encouraged to develop as future leaders in critical care. If you are looking for a challenging, rewarding and career-enhancing fellowship within a forward-thinking department, we would be delighted to hear from you.

We are looking for a motivated and enthusiastic doctor who can work at a senior level within the intensive care unit, contributing to high-quality patient care as part of a skilled multidisciplinary team. You will bring sound clinical judgement, the ability to support junior medical colleagues and Advanced Critical Care Practitioners, and a commitment to developing your own practice through teaching, training, audit, research and leadership opportunities.

The successful applicant will be keen to gain broad critical care experience across a diverse and complex case mix, with opportunities to develop specialist interests such as neuro-intensive care, cardiac intensive care, anaesthesia, critical care ultrasound, echocardiography, renal replacement therapy, research, management and education. You should be collaborative, patient-centred, accountable and eager to make the most of a flexible, bespoke training programme within a dynamic and supportive department.

Please see the attached job description for further information about this vacancy.

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Person Specification

Qualifications

Essential

• For further information, please click 'Apply' where you can download the full job description and person specification from our careers site.

Experience

Essential

• For further information, please click 'Apply' where you can download the full job description and person specification from our careers site.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Leeds

West Yorkshire

LS1 3EX

United Kingdom

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

These are exciting posts for doctors who want to work in clinically meaningful roles, contribute to the development of a new service model, and be part of a team improving care for rural communities.

We would particularly welcome applications from Welsh speakers; but even if you dont speak any Welsh, or want to develop your skills, dont worry: the health board will support you with training.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

We reserve the right to close this advert early if suitable and sufficient applications have been received. Please ensure you complete your application at your earliest convenience

Person Specification

Qualifications

Essential

• MBBS or equivalent medical qualification.

Desirable

• MRCP(UK), Diploma in Geriatric Medicine or other relevant postgraduate qualification.

Eligibility

Essential

• Full GMC registration with a licence to practise at time of appointment. At least 4 years full-time postgraduate training or equivalent, with at least 2 years in relevant specialty training or equivalent experience / competencies. Eligibility to work in the UK.

Desirable

• Previous Specialty Doctor / SAS experience in medicine for older people, rehabilitation or community medicine.

Clinical Skills

Essential

• Safe clinical practice, sound clinical judgement, risk awareness, ability to prioritise clinical need and recognise when to seek consultant support. ALS or willingness to maintain relevant acute care competencies.

Desirable

• Experience of community hospital, rehabilitation, frailty, stroke, palliative care, delirium, falls, Parkinsons disease, syncope or complex discharge planning.

MDT & Communication

Essential

• Effective communication with patients, families and colleagues. Proven ability to work with nursing, therapy, pharmacy, mental health, primary care and operational colleagues.

Desirable

• Experience of family meetings, best-interest processes, remote advice or multi-agency discharge planning.

Clinical Governance & Quality

Essential

• Commitment to clinical governance, audit, quality improvement, incident learning, documentation and safe escalation.

Desirable

• Evidence of completed audit / QI project or service development work.

Teaching & Development

Essential

• Commitment to CPD, appraisal and professional development. Willingness to support teaching of junior, nursing, ACP, AHP and MDT colleagues within competence.

Desirable

• Teaching experience or interest in simulation / frailty education.

Pwesonal Atrributes

Essential

• Reliable, flexible, compassionate, organised, able to work autonomously within agreed supervision and aware of own limitations.

Desirable

• Welsh language skills or commitment to supporting bilingual service standards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Powys Teaching Health Board

Address

Brecon War Memorial

Brecon

LD3 7NS

United Kingdom

Employer's website

https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

These are exciting posts for doctors who want to work in clinically meaningful roles, contribute to the development of a new service model, and be part of a team improving care for rural communities.

We would particularly welcome applications from Welsh speakers; but even if you dont speak any Welsh, or want to develop your skills, dont worry: the health board will support you with training.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

We reserve the right to close this advert early if suitable and sufficient applications have been received. Please ensure you complete your application at your earliest convenience

Person Specification

Qualifications

Essential

• MBBS or equivalent medical qualification.

Desirable

• MRCP(UK), Diploma in Geriatric Medicine or other relevant postgraduate qualification.

Eligibility

Essential

• Full GMC registration with a licence to practise at time of appointment. At least 4 years full-time postgraduate training or equivalent, with at least 2 years in relevant specialty training or equivalent experience / competencies. Eligibility to work in the UK.

Desirable

• Previous Specialty Doctor / SAS experience in medicine for older people, rehabilitation or community medicine.

Clinical Skills

Essential

• Safe clinical practice, sound clinical judgement, risk awareness, ability to prioritise clinical need and recognise when to seek consultant support. ALS or willingness to maintain relevant acute care competencies.

Desirable

• Experience of community hospital, rehabilitation, frailty, stroke, palliative care, delirium, falls, Parkinsons disease, syncope or complex discharge planning.

MDT & Communication

Essential

• Effective communication with patients, families and colleagues. Proven ability to work with nursing, therapy, pharmacy, mental health, primary care and operational colleagues.

Desirable

• Experience of family meetings, best-interest processes, remote advice or multi-agency discharge planning.

Clinical Governance & Quality

Essential

• Commitment to clinical governance, audit, quality improvement, incident learning, documentation and safe escalation.

Desirable

• Evidence of completed audit / QI project or service development work.

Teaching & Development

Essential

• Commitment to CPD, appraisal and professional development. Willingness to support teaching of junior, nursing, ACP, AHP and MDT colleagues within competence.

Desirable

• Teaching experience or interest in simulation / frailty education.

Pwesonal Atrributes

Essential

• Reliable, flexible, compassionate, organised, able to work autonomously within agreed supervision and aware of own limitations.

Desirable

• Welsh language skills or commitment to supporting bilingual service standards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Powys Teaching Health Board

Address

Newtown Hospital

Newtown

SY16 2DW

United Kingdom

Employer's website

https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

• Role: Advanced Nurse Practitioner
• Location: Boston (Lincolnshire)
• Full-time or part-time roles available
• Competitive salary/package, dependent on experience

We are looking for motivated and compassionate Advanced Nurse Practitioners to join our established team and play a key role in an organisation dedicated to making a real difference to patient care.

As an Advanced Nurse Practitioner (ANP), you will work within a supportive multidisciplinary team of clinical and non-clinical colleagues, delivering high-quality, person-centred care to patients registered with Omnes Healthcare practices. The role involves comprehensive assessment, diagnosis, treatment, and clinical decision-making using a holistic and evidence-based approach.

Role Requirements

• Current NMC registration
• Independent Prescribing qualification
• Proven experience working within a Primary Care environment
• Strong commitment to delivering high-quality, patient-centred care
• Adherence to the NMC Code of Professional Conduct and a clear understanding of the Scope of Professional Practice
• Ability to deliver evidence-based, clinically effective, and cost-effective care
• Willingness to participate in and provide clinical supervision
• Openness to contributing to practice-based research and service development, where appropriate

Who we are

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

We live by four core values:

• Caring – Respect and compassion in everything we do
• Inclusive – Empowering diverse voices and teamwork
• Evolving – Driving continuous improvement and innovation
• Ambitious – Striving for high standards and real impact

Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

Benefits

• 25 days holiday plus bank holidays, plus an extra day off for your birthday
• Excellent work-life balance
• Clinical progression and training cost support
• Full indemnity cover for all work undertaken
• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme

Apply today to join a patient-focused, innovative team and make a real difference in health care.

Person Specification

Qualifications

Essential

• Current NMC registration
• Independent Prescribing qualification

Desirable

• Current NMC registration
• Independent Prescribing qualification

Experience

Essential

• Strong commitment to delivering high-quality, patient-centred care
• Adherence to the NMC Code of Professional Conduct and a clear understanding of the Scope of Professional Practice
• Ability to deliver evidence-based, clinically effective, and cost-effective care

Desirable

• Proven experience working within a Primary Care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Omnes Healthcare Limited

Address

Sidings Medical Practice

14 Sleaford Rd, Boston

Boston

All UK

PE21 8EG

United Kingdom

Employer's website

http://omneshealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

CARE NAVIGATOR JOB DESCRIPTION

Job Title: Care NavigatorLocation: Lees Medical Practice and The Jalal PracticeReports To: Practice ManagerAccountable To: GP Partners and Practice Management TeamHours: As per contractSalary: Dependent upon experience and qualifications

The Care Navigator is a key member of the practice team and serves as the first point of contact for patients accessing services at Lees Medical Practice and The Jalal Practice. The post holder will provide a professional, efficient, and patient-centred service, ensuring patients receive the right care, from the right person, at the right time.

The Care Navigator will use care navigation principles to assess patient requests, signpost appropriately, facilitate access to healthcare services, and support the effective delivery of primary care services. The role requires excellent communication skills, empathy, professionalism, discretion, and the ability to manage a busy and demanding workload.

The post holder will work collaboratively with clinicians, administrative staff, external healthcare providers, community organisations, and other stakeholders to support positive patient outcomes and ensure an excellent patient experience.

• Act as the first point of contact for patients attending the practice, contacting the surgery by telephone, online consultation systems, email, or other communication methods.
• Support patients in accessing the most appropriate healthcare professional or service based on their needs.
• Apply approved care navigation protocols and pathways safely and consistently.
• Book, amend, reschedule, and cancel appointments using the clinical system.
• Signpost patients to alternative services where appropriate, including:
  • Community Pharmacy
  • NHS 111
  • Urgent Treatment Centres
  • Community Services
  • Mental Health Services
  • Social Prescribing Services
  • Voluntary and Third Sector Organisations
• Recognise situations requiring urgent clinical attention and escalate immediately in accordance with practice procedures.
• Ensure patients are treated with dignity, respect, compassion, and professionalism at all times.

• Welcome patients and visitors in a professional and friendly manner.
• Manage patient arrivals and departures efficiently.
• Assist patients with registration processes and registration documentation.
• Verify and update patient demographic information.
• Support the effective operation of front-of-house services.
• Maintain a professional reception environment and ensure confidentiality is protected.

• Process incoming and outgoing correspondence accurately and efficiently.
• Scan, code, and attach relevant patient documents to electronic health records.
• Process requests and documentation in accordance with practice procedures.
• Support referrals, recalls, invitations, and other routine administrative functions.
• Maintain accurate records and databases.
• Assist in clinical and administrative audits as required.
• Support data quality improvement initiatives.

• Answer telephone calls promptly and professionally.
• Manage a high volume of patient contacts whilst maintaining excellent customer service standards.
• Respond to patient enquiries appropriately and efficiently.
• Support patients in using online services, including NHS App functionality and online consultation systems.
• Escalate concerns, complaints, and safeguarding issues to the appropriate member of staff.

• Assist vulnerable patients in accessing healthcare services.
• Provide information regarding practice services and NHS pathways.
• Identify barriers to healthcare access and seek solutions where appropriate.
• Support carers and family members where necessary while maintaining confidentiality requirements.
• Promote patient self-care and independence where appropriate.

• Maintain awareness of safeguarding responsibilities for children and vulnerable adults.
• Recognise potential safeguarding concerns and report them in accordance with practice policies.
• Participate in safeguarding training and updates.
• Follow all safeguarding procedures and escalation pathways.

• Maintain strict confidentiality at all times.
• Comply with GDPR, Data Protection legislation, and Caldicott Principles.
• Ensure patient records are maintained accurately and securely.
• Report any information governance breaches immediately.

• Work collaboratively with GPs, Nurses, Healthcare Assistants, Pharmacists, Care Coordinators, Social Prescribers, and administrative staff.
• Participate in team meetings and service improvement activities.
• Support colleagues during periods of increased workload.
• Contribute positively to a culture of teamwork, respect, and continuous improvement.

• Participate in practice development projects and improvement programmes.
• Support initiatives to improve patient access and experience.
• Assist in achieving practice targets and contractual requirements.
• Promote patient engagement and feedback initiatives.
• Contribute ideas to improve efficiency and service delivery.

• Good standard of education including GCSE English and Mathematics (Grade C/4 or above) or equivalent.
• Competent IT skills including Microsoft Office applications.

• Experience of working in a customer service, reception, administration, or healthcare environment.
• Experience dealing with the public in a professional setting.
• Experience handling confidential information.

• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Ability to remain calm under pressure.
• Strong organisational and prioritisation skills.
• Ability to multitask within a busy environment.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Professional and empathetic approach to patient interactions.

• Previous experience within General Practice or the NHS.
• Experience using EMIS Web clinical system.
• Care Navigation training.
• Knowledge of NHS services and primary care pathways.
• Understanding of the NHS Long Term Plan and integrated care services.

The post holder will demonstrate the values of Lees Medical Practice and The Jalal Practice by:

• Putting patients at the heart of everything we do.
• Treating all individuals fairly, respectfully, and with dignity.
• Working collaboratively to deliver outstanding patient care.
• Maintaining honesty, integrity, and professionalism.
• Embracing continuous learning and improvement.
• Supporting an inclusive, safe, and positive working environment.

This job description is intended as a guide to the main responsibilities of the role and may be reviewed and amended to reflect the changing needs of Lees Medical Practice and The Jalal Practice.

Person Specification

Qualifications

Essential

• Essential Criteria for Care Navigator
• Lees Medical Practice & The Jalal Practice
• Qualifications & Training
• Good standard of education including GCSE English and Mathematics (Grade 4/C or above) or equivalent.
• Competent IT skills, including the use of Microsoft Office applications.
• Experience
• Experience working in a customer-facing role.
• Experience working in a busy office, reception, administrative, or healthcare environment.
• Experience handling confidential information.
• Experience communicating effectively with members of the public.
• Knowledge
• Understanding of excellent customer service principles.
• Understanding of confidentiality and data protection requirements.
• Awareness of equality, diversity, and inclusion.
• Understanding of safeguarding responsibilities for children and vulnerable adults.
• Communication Skills
• Excellent verbal communication skills.
• Excellent listening skills.
• Ability to communicate clearly and professionally with patients, carers, colleagues, and external organisations.
• Ability to handle sensitive conversations with empathy, discretion, and professionalism.
• Administrative Skills
• Good organisational and time management skills.
• Ability to manage multiple tasks and prioritise workload effectively.
• Accurate data entry and record-keeping skills.
• Ability to maintain clear, accurate, and confidential records.
• Competent keyboard and IT skills.
• Personal Attributes
• Professional, courteous, and approachable manner.
• Ability to remain calm under pressure.
• Reliable and punctual.
• Flexible and adaptable approach to work.
• Commitment to delivering high standards of patient care and customer service.
• Ability to work independently and as part of a team.
• Positive attitude towards change and continuous improvement.
• Team Working
• Ability to build and maintain effective working relationships with colleagues.
• Supportive and collaborative approach to team working.
• Willingness to assist colleagues and share responsibilities when required.
• Information Governance
• Understanding of GDPR, confidentiality, and information governance requirements.
• Ability to maintain confidentiality at all times.
• Ability to handle patient information securely and appropriately.
• Safeguarding & Health and Safety
• Awareness of safeguarding children and vulnerable adults.
• Understanding of personal responsibility for health and safety within the workplace.
• Ability to identify, report, and escalate concerns appropriately.
• Values and Behaviours
• Commitment to putting patients first.
• Treats all individuals with dignity, respect, and compassion.
• Demonstrates honesty, integrity, and accountability.
• Works collaboratively and professionally with colleagues and external partners.
• Promotes equality, diversity, and inclusion.
• Supports a positive, safe, and respectful working environment.

Desirable

• Copilot said:
• Desirable Criteria for Care Navigator
• Lees Medical Practice & The Jalal Practice
• Qualifications & Training
• Care Navigation Training.
• Customer Service Qualification.
• NVQ Level 2 or Level 3 in Business Administration, Customer Service, Health & Social Care, or a related field. Degree level qualification in relevant area.
• Additional training in reception, administration, or healthcare support.
• Experience
• Previous experience working within a GP Practice.
• Previous NHS experience.
• Experience using EMIS Web or other GP clinical systems.
• Experience managing appointment systems and patient registrations.
• Experience working in a healthcare or primary care setting.
• Experience supporting vulnerable patients or those with complex needs.
• Knowledge
• Knowledge of NHS Primary Care services.
• Understanding of Care Navigation and active signposting principles.
• Knowledge of local healthcare providers, community services, and voluntary sector organisations.
• Awareness of Primary Care Network (PCN) services.
• Understanding of NHS App services and online patient access tools.
• Knowledge of Quality and Outcomes Framework (QOF) and recall systems.
• Communication Skills
• Experience handling difficult or challenging conversations.
• Ability to communicate effectively with patients from diverse cultural backgrounds.
• Additional language skills relevant to the local population.
• Experience supporting patients with communication difficulties or additional needs.
• Administrative & IT Skills
• Experience using EMIS Web, Docman, Accurx, MJOG, or similar healthcare systems.
• Experience with clinical coding processes.
• Experience maintaining patient databases and producing reports.
• Advanced Microsoft Office skills, including Excel and Outlook.
• Team Working
• Experience working within a multidisciplinary team.
• Experience liaising with external agencies, community services, or healthcare professionals.
• Experience mentoring, supporting, or training new staff members.
• Service Improvement
• Experience participating in quality improvement projects.
• Experience contributing to service development initiatives.
• Understanding of patient feedback processes and patient engagement activities.
• Experience assisting practices in achieving performance or contractual targets.
• Information Governance & Safeguarding
• Previous Information Governance training.
• Previous safeguarding training within a healthcare setting.
• Knowledge of NHS confidentiality standards and best practice.
• Personal Attributes
• Demonstrates leadership potential.
• Enthusiastic approach to learning and professional development.
• Ability to identify opportunities to improve processes and patient experience.
• Commitment to innovation and continuous improvement in healthcare services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lees Medical Practice

Address

Lees Medical Practice

Athens Way

Lees

Oldham

OL4 3BP

United Kingdom

Employer's website

https://leesmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

These are exciting posts for doctors who want to work in clinically meaningful roles, contribute to the development of a new service model, and be part of a team improving care for rural communities.

We would particularly welcome applications from Welsh speakers; but even if you dont speak any Welsh, or want to develop your skills, dont worry: the health board will support you with training.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

We reserve the right to close this advert early if suitable and sufficient applications have been received. Please ensure you complete your application at your earliest convenience

Person Specification

Qualifications

Essential

• MBBS or equivalent medical qualification.

Desirable

• MRCP(UK), Diploma in Geriatric Medicine or other relevant postgraduate qualification.

Eligibility

Essential

• Full GMC registration with a licence to practise at time of appointment. At least 4 years full-time postgraduate training or equivalent, with at least 2 years in relevant specialty training or equivalent experience / competencies. Eligibility to work in the UK.

Desirable

• Previous Specialty Doctor / SAS experience in medicine for older people, rehabilitation or community medicine.

Clinical Skills

Essential

• Safe clinical practice, sound clinical judgement, risk awareness, ability to prioritise clinical need and recognise when to seek consultant support. ALS or willingness to maintain relevant acute care competencies.

Desirable

• Experience of community hospital, rehabilitation, frailty, stroke, palliative care, delirium, falls, Parkinsons disease, syncope or complex discharge planning.

MDT & Communication

Essential

• Effective communication with patients, families and colleagues. Proven ability to work with nursing, therapy, pharmacy, mental health, primary care and operational colleagues.

Desirable

• Experience of family meetings, best-interest processes, remote advice or multi-agency discharge planning.

Clinical Governance & Quality

Essential

• Commitment to clinical governance, audit, quality improvement, incident learning, documentation and safe escalation.

Desirable

• Evidence of completed audit / QI project or service development work.

Teaching & Development

Essential

• Commitment to CPD, appraisal and professional development. Willingness to support teaching of junior, nursing, ACP, AHP and MDT colleagues within competence.

Desirable

• Teaching experience or interest in simulation / frailty education.

Pwesonal Atrributes

Essential

• Reliable, flexible, compassionate, organised, able to work autonomously within agreed supervision and aware of own limitations.

Desirable

• Welsh language skills or commitment to supporting bilingual service standards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Powys Teaching Health Board

Address

Llandrindod Wells War Memorial Hospital

Llandrindod Wells

LD1 5HF

United Kingdom

Employer's website

https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

• Job Title: Patient Health Care Navigator
• Location: East Dulwich
• Hours of work: Full Time
• Salary: Full Time Equivalent £26436.80, 40 hrs per week

We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Who we are

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

We live by four core values:

• Caring – Respect and compassion in everything we do
• Inclusive – Empowering diverse voices and teamwork
• Evolving – Driving continuous improvement and innovation
• Ambitious – Striving for high standards and real impact

Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

Benefits

• 25 days holiday plus bank holidays, plus an extra day off for your birthday
• Excellent work-life balance
• Clinical progression and training cost support
• Full indemnity cover for all work undertaken
• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme

Apply today to join a patient-focused, innovative team and make a real difference in health care.

Person Specification

Qualifications

Essential

• Experience of clerical and administrative work

Desirable

• Experience of clerical and administrative work

Experience

Essential

• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Desirable

• Experience of clerical and administrative work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Omnes Healthcare Limited

Address

Tessa Jowell Health Centre

72H E Dulwich Grove, London

East Dulwich

All UK

SE22 8EY

United Kingdom

Employer's website

http://omneshealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Essential Criteria

Please only apply if you meet the following essential criteria:

• Level 3 or above qualification in Health & Social Care.
• Minimum 2 years' recent experience in Adult Health & Social Care (Senior Carer level or above).
• Full UK driving licence and willingness to travel.

Applications will only be considered from candidates who meet all the essential criteria listed above.

Additional Information

• Full Time and Part Time opportunities available.
• Permanent position.
• Salary: £27,000 - £30,000 per annum plus bonus and expenses.
• No learner sourcing is required. All learners are provided, allowing you to focus on delivery, coaching and assessment.
• This role is sometimes referred to as Apprenticeship Assessor, Health and Social Care Tutor or Skills Coach within Health and Social Care.

Benefits

• Home-based role with planned travel (mileage and expenses paid).
• 25 days holiday plus bank holidays and Christmas & New Year shutdown.
• Bonus scheme.
• Pension and life assurance.
• Health cash plan and wellbeing support.
• EV car scheme access.
• Access to employee discounts.
• Referral bonus.
• Plus many more.

Person Specification

Qualifications

Essential

• Level 3+ qualification in Health & Social Care

Experience

Essential

• Minimum 2 years recent experience in Adult Health & Social Care (Senior Carer level or above)

Driving

Essential

• Full UK driving licence and willingness to travel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

t2 Group

Address

Hybrid Working

Role is home-based with occasional travel; postcode is for advertising purposes only.

Birmingham & Surrounding Areas

B4 7AP

United Kingdom

Employer's website

https://www.t2group.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

Open and prepare reception for surgeries

Arrange clinical appointments for patients

Process patient requests for medical support, admin or general care appointments via Systm Connect (online form), phone or reception front desk.

Receive and direct patients arriving for appointments

Filing and pulling medical records

Operate surgery computer and telephone system

Process patient registrations

Action patient referrals

Liaise with hospital departments and other care providers regarding patients

Document coding

Actioning practice emails

Safeguarding adminstration

Medical reports and private letter request processing

Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes

Person Specification

Experience

Desirable

• Experience of working in primary care or a GP practice
• System One Experience

Interpersonal skills

Essential

• - Friendly nature with excellent people skills
• - Ability to work as part of a team
• - Positive outlook and a calm demeanor when things get busy
• - Quick learner who can follow instruction and is comfortable with using computer systems (training will be provided)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ridgeway View Family Practice

Address

Wroughton Health Centre

Barrett Way

Wroughton

Wiltshire

SN4 9LW

United Kingdom

Employer's website

https://www.ridgewayviewfamilypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will:

Work as part of a small team developing and rolling out the Lung Cancer Screening Programme to eligible patients across County Durham.

Work autonomously in the absence of the Team Lead and program Manager.

Use own initiative to plan time effectively and prioritize all incoming work on a daily basis, including responding quickly, appropriately and communicating clearly in relation to urgent / important and unpredictable issues ensuring a high quality administrative service.

Contact patients and ask a specific predefined set of questions - documenting answers and outcomes accurately and fully.

Answer patient queries regarding the screening service - this includes handling incoming calls and triaging accordingly.

Offer brief smoking session advice and refer on as appropriate.

Provide a seamless interface for patients, through effective liaison with other Senior Managers, Clinicians & GP practices.

Escalate any concerns raised by patients in line with service specification.

Support the band 6 specialist nurses where required.

Support the management, booking and completion of patient appointments, including telephone Lung Health Checks.

Support the team with collection and collation of data to support and evaluate the service.

Promoting the service within the community and engaging with the general public and answering any queries they may have about the screening service.

Person Specification

Special Skills & Knowledge

Essential

• Organisational and multitasking skills.
• Good computer and keyboard skills. IT skills in excel and word.
• Have attention to detail, ownership and pride in own work.
• Able to work efficiently with minimal supervision.
• Excellent communication skills for dealing with people both internal and external to the Trust.
• Good time keeping and ability to work under pressure.
• Good written communication skills.
• Flexible approach to duties.
• Team player.

Desirable

• Evidence of personal development.
• Experience of using databases and spreadsheets.

Qualifications

Essential

• NVQ Level 3 in Health and Social Care or equivalent qualification
• Recognised qualifications in literacy and numeracy (minimum GCSE English and Mathematics or equivalent)

Desirable

• Respiratory/medicine/oncology knowledge, experience and understanding.
• Care certificate

Experience

Essential

• Knowledge and experience of handling confidential patient information.
• Ability to prioritise workload and work to deadlines.
• Knowledge of medical terminology.
• Experience in a patient facing role in health and social care.

Desirable

• Awareness of national and local policies for lung cancer screening guidelines.
• Understanding of IRMER regulations.

Special Requirements

Essential

• Ability to deal with non routine and unpredictable workload.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Chester Le Street Community Hospital

Front Street

CHESTER LE STREET

County Durham

DH3 3AT

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification for full detailsand requirementsof the role.

Person Specification

Qualifications

Essential

• NVQ level 2 in care or demonstrate equivalent experience.

Desirable

• Evidence of studying for NVQ Level 3 in care or other relevant skills/academic based course or working towards this.

Experience

Essential

• Experience / knowledge of working within a high secure environment and mental health problems

Desirable

• Previous experience of phlebotomy, ECG recording and administrative work
• Smoking cessation trained.

Skills

Essential

• Ability to relate positively to people and to work within a changing and challenging environment
• Ability to work well within a team
• Willingness to maintain / develop skills and knowledge.

Knowledge

Essential

• Experience / knowledge of working within a high secure environment and mental health problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Secure care division

Maghull

L311HW

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

• Supporting the assessment and development of a personal care plan developed jointly with the patient, carers, relatives and GPs based on assessment of care needs.
• Facilitate and support the GPs in case managing patients discharge from hospital by supporting the community team and as appropriate coordinating care and services to be delivered within community to support independence.
• Using an auditing system to monitor the impact of the service quality of care and cost effectiveness.
• To be the primary contact for patients in coordinating their care across primary, secondary and community health care as well as social and mental health care.
• To facilitate the reduction and/or prevention of inappropriate hospital admissions by joint working with all stakeholders.
• To identify and ensure timely onward referral of patients, as necessary to appropriate Health and Social Care Services identified from assessment.
• Coordinate services with hospital, rapid response, OT, Physical therapy, Speech and Language, stroke team, heart failure nurse, COPD, CPN, diabetes and nursing homes
• Monitor daily admissions and discharges particularly those in the target population
• Identification of patients by using Risk Stratification tool and other appropriate data
• Ensure all new patients have care plans within the 21 day target and update and/or amend care plans due to death or relocation
• Organise and coordinate regular meetings at practice level such as the monthly Palliative Care meeting
• Investigate patterns of need, admissions and potential new patients
• To support the wider practice team in delivering services for our Housebound patients such as Vaccinations and Annual Reviews.

Key working relationships:

• Patients and Carers
• GPs and other practitioners with a special interest
• Local General District hospitals and community hospitals
• Community Geriatrician
• Community Matron and District nurses
• Social workers and Social Care
• Voluntary services
• Networking managers and administrators
• Care/residential nursing homes
• Housing services
• Pharmacys

Skills

• High degree of organisation and an effective time management

Effective and professional communication skills

• Patient service experience required in a medical environment
• Ability to work effectively within a multi-disciplinary teams
• IT competencies including database use, Word and excel, with some project management skills and a knowledge of clinical software packages
• In depth knowledge of medical practices, treatments, procedures and plans.
• Committed to patient care and able to empathise with a wide variety of patients

Special requirements for the post

An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations

• An understanding and acceptance of ones capabilities and awareness of own limitations
• Ability to work without direct supervision and determine own workload priorities
• Basic keyboard and computer skills
• Ability to deal with complex and difficult emotional situations
• Attend and deliver Palliative Care meetings
• Flexibility of working hours
• Excellent communication skills

Physical Skills

To be able to cope with frequent interruptions during work, being able to multi-task. To cope with interruptions form phone calls and queries for impromptu advice, prioritising appropriately

To be able to cope physically and mentally with a daily patient caseload

To comply with practice infection control procedure

To comply with lone working policy

To be able to cope with the emotional stress of supporting patients and at times their distressed relatives

Mental Effort

To work in an environment where there are frequent disruptions to work patterns due to demands from GPs, patients, carers and other staff including responding to phone calls

Emotional Effort

To be involved with difficult discussions with patients and their carers regarding care

To frequently be involved in challenging discussions about patients behaviours and health beliefs that may impact on their own outcomes now or in the future

Working conditions

Based within the Practice but will be required to visit patients in their own homes

Occasional exposure to verbal and/or physical aggression

Person Specification

Qualifications

Essential

• Registered General Nurse

Desirable

• Evidence of continued professional development

Experience

Essential

• 3 years post registration experience in NHS
• Minimum I.T skills
• Effective and professional communications skills
• Experience of working in Primary Care
• Clinical
• Experience of working in palliative care
• Understanding of GSF in Palliative Care
• Good understanding of EPaCCs
• Knowledge of chronic disease management
• ECGs
• Immunisations & vaccinations
• Venepuncture
• Blood pressure monitoring
• Knowledge of medical practices, treatments procedures and plans

Desirable

• IT skills in clinical programmes

Other

Essential

• Excellent attention to detail
• Flexibility
• Good organisational skills
• Able to work under pressure & manage conflicting demands
• Appearance smart and tidy
• Courteous and pleasant manner
• Good attendance and time keeping
• Good sense of humour

Specialist Knowledge

Essential

• General
• Good standard of spoken and written English
• Good understanding of Data Protection, Caldicott, Gillick Competency and Fraser guidelines
• Clinical
• Knowledge & awareness of own professional limits

Desirable

• Emis Web clinical software
• Microsoft Teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Crescent Surgery

Address

Cleveleys Health Centre

Kelso Avenue

Thornton-cleveleys

Lancashire

FY5 3LF

United Kingdom

Employer's website

https://www.crescent-surgery.org.uk (Opens in a new tab)

Job description

Job responsibilities

Package Description:

Looking for a role where your compassion can have a real impact?

Join Orchid House as a Home Care Assistant.

Supporting people to remain independent and comfortable in their own homes is deeply rewarding. A career as a home carer is all about making a positive difference in someone's day.

• Supporting people with their daily routines, including household tasks and personal care
• Helping with shopping, preparing nutritious meals, and making a comforting cup of tea
• Providing companionship, a listening ear, and friendly conversation
• Helping with medication

• Fully funded professional training, qualifications and career development
• Flexible contracts to suit you
• £12.75 per hour
• Refer a friend earn up to £1,000*
• Blue Light discounts & pension scheme

You dont need previous care experience, as long as you bring:

• A warm and compassionate nature with great people skills and a positive, team-focused attitude
• A full UK driving licence
• Flexibility to work alternating weekends
• A minimum of 12 months remaining on your right to work in the UK (please note we cannot offer sponsorship)

Join Agincare as a Home Care Assistant and help change lives, including your own

For 40 years, Agincare has been proudly supporting communities across the UK. Today, with more than 5,500 team members nationwide, we are one of the countrys leading family-owned care providers, delivering high-quality care and support services across more than 170 locations.We are proud supporters of the Care Leaver Covenant and Armed Forces community, offering guaranteed interviews for eligible applicants. All our adult services are regulated by the CQC, and our children's services are regulated by Ofsted.

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds and experiences. Please note that we are currently unable to offer visa sponsorship.

If this particular role isnt the right fit for you, we encourage you to explore our other vacancies, www.agincare.com/careers

Person Specification

Qualifications

Essential

• A warm and compassionate nature with great people skills and a positive, team-focused attitude, a full UK driving licence, flexibility to work alternating weekends, and a minimum of 12 months remaining on your right to work in the UK.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Agincare

Address

Agincare UK

Thirsk

YO7 1GT

United Kingdom

Employer's website

https://www.agincare.com/ (Opens in a new tab)

Job description

Job responsibilities

Package Description:

Are you looking for a rewarding career where you can really make a difference? Are you an experienced care professional looking for a change?

You may be looking for a newchallenge within a different setting.

Come and join the Agincare family as a Care TeamLeader!

Where you'll be working

• Click here to view the care homeCare Home in Buckinghamshire | Care Home Buckinghamshire The Croft | Agincare

As an Agincare employee you'll enjoy

• £14.36 per hour
• Refer a friend scheme earn up to £1000
• Outstanding career development
• Fully funded training up to QCF level 5
• Blue Light care discount package
• Company pension scheme
• On demand pay

What is required from you?

• A minimum of 12 months on your right to work in the UK
• At least two years' experience working in a social care environment
• Qualified to at least QCF level 2
• Available to work 42 hours per week and alternate weekends

A day in the life of a Care Team Leader

• Companionship - Providesupport, communication and engagement with our residents.
• Personal care -Support with a wash, bath or shower, dressing and oral care.
• Mobility - Ensure that the residents can live asindependently as possible.
• Social Activities - In collaboration with the Activities Coordinator and care home management you will plan and participate in trips out, social engagements and activities within the home.
• Medication - You will support and oversee medication administration, including the upkeep of appropriate documentation.
• Document management- You will ensure all documentation relevant to those who use our service is accurate and up-to-date at all times.
• Collaboration - You will offer support and access to, as well as working collaboratively with other health & social care professionals.
• Management- You will hold line manager responsibilities to care and senior care assistants, and in the absence of the Deputy and Registered Manager will hold responsibility for the home.

About Agincare

Agincare is proudly celebrating 40years of caring for communities. As a rapidlygrowing, family-ownedcare provider with more than5,500 team members, and expanding every day, we continue to strengthen our services through recent care home developments and the launch of ournew not-for-profit Childrens Services. Today,Agincare is one of the UKs largest care providers, delivering care and nursing homes, home care, extra care,supported living, and live-in care across more than 170 locationsnationwide.

As a signatory of the Care Leaver Covenant, we arecommitted tosupporting care leavers by guaranteeing either an interview or an informal career conversation. We are proud to support the Armed Forces community through our alliance,offering guaranteed interviewsto service leavers and members of the military community.

All of our services are regulated by the CQCand Agincare is proud to be anequal opportunities employerand encourage applications from individuals of all backgrounds and experiences.At present, we are unable to offer visa sponsorship.

As care is always in high demand, we have a wide range of exciting opportunities available. If this particular role isnt the right fit for you, we encourage you to explore our other vacancies,www.agincare.com/careers

*Refer a friend bonuses are subject to terms and conditions

Person Specification

Qualifications

Essential

• A minimum of 12 months on your right to work in the UK, at least two years' experience working in a social care environment, and qualified to at least QCF level 2.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Agincare

Address

Agincare Homes Holdings

Amersham

HP6 6EJ

United Kingdom

Employer's website

https://www.agincare.com/ (Opens in a new tab)