Job description

Job responsibilities

Clinical Responsibilities

Assessment

• Undertake specialist person-centred assessment of patients referred to the MSK Persistent Pain Service to identify factors contributing to the pain and how this affects their life informed by NICE guidance and clinical practice.
• Develop comprehensive biopsychosocial formulations that draw on evidence-based approaches to consider how psychological, physical, social and occupational factors have contributed to and maintain difficulties. This will include lifestyle and daily activities (including work and sleep disturbance), physical and psychological wellbeing, stressful life events (including previous or current physical or emotional trauma, current or past substance misuse, social support and relationships and wider factors (housing, income, culture and faith).
• Utilise appropriate standardised psychometric and outcome measures, alongside clinical interview, history and other relevant information, to inform assessment, formulation, treatment planning and evaluation of outcomes.
• Explore current coping, skills, strengths and support, including attitudes and understanding of treatment options. Assess suitability for group-based and individual psychological interventions.
• Develop and document appropriate care and support plans, to support treatment planning (including the management of flare ups)
• Undertake specialist psychological triage and assessment of patients referred to the Community MSK Persistent Pain Service, including contributing psychological expertise to multidisciplinary assessment and decisions regarding suitability and appropriateness for individual or group psychological intervention.

Therapeutic interventions

• Deliver evidence-based psychological interventions for people living with persistent pain, including approaches such as Acceptance and Commitment Therapy, Cognitive Behavioural Therapy, Compassion Focused approaches, mindfulness-informed interventions and behavioural pain management approaches.
• Promote self-management and rehabilitation principles, supporting patients to improve functioning and quality of life despite ongoing symptoms.
• Support patients to develop practical skills and confidence to manage persistent pain and flare-ups, reduce fear and avoidance, and engage in meaningful activities and valued life roles, including family, social, educational and occupational activities.
• Manage highly complex and emotionally challenging clinical presentations appropriately and safely.

Pain Management Programmes

• Lead and co-facilitate multidisciplinary Pain Management Programmes, including the design, development and delivery of psychoeducational and therapeutic group sessions.
• Contribute specialist psychological expertise to programme development, evaluation of outcomes and review of patient experience.
• Adapt programmes to meet the needs of diverse populations and individuals with protected characteristics and support the development of digital and hybrid delivery models where appropriate.

Multidisciplinary working

• Act as an active member of the multidisciplinary team, contributing to clinical discussions, MDT meetings and case reviews.
• Provide psychological consultation and guidance to colleagues managing individuals with persistent pain, working collaboratively across health and social care systems and supporting integrated care pathways and stepped-care models.

Risk management and safeguarding

• Assess and manage clinical risk in accordance with organisational policies, identifying and responding appropriately to safeguarding concerns.
• Escalate concerns regarding patient safety in line with procedures and maintain accurate clinical records and risk documentation.
• Support continuous quality improvement via logging and managing incidents on Incident Reporting System.
• Escalate risks and concerns via appropriate Governance frameworks

• Provide specialist psychological consultation regarding the management of persistent pain and contribute to psychologically informed practice across the multidisciplinary team.
• Support the development of staff skills through teaching, training, supervision, mentorship and reflective practice, including assistant psychologists, trainee psychologists or other staff where appropriate.
• Where appropriate and within professional competence, contribute to the safe delegation of clinical and therapeutic activities to appropriately trained staff, providing appropriate guidance and oversight in accordance with organisational policy.
• Participate in regular clinical supervision in accordance with HCPC and professional standards, and provide placement supervision where appropriately qualified

• Contribute to service evaluation, audit, outcome measurement and quality improvement initiatives, supporting the development of innovative psychological pathways within persistent pain services.
• Contribute to policy and pathway development, support implementation of national guidance and best practice, maintain awareness of current evidence relating to persistent pain, and disseminate learning within the service.

Professional responsibilities

• Work within HCPC Standards of Conduct, Performance and Ethics and in accordance with British Psychological Society standards and professional codes of practice.
• Maintain registration as a Practitioner Psychologist, maintain continued professional development and evidence of reflective practice, and ensure practice is evidence-based and informed by current research.

Person Specification

Knowledge

Essential

• Knowledge of current evidence and best practice in persistent pain management; the biopsychosocial model of pain; CBT, ACT and behavioural approaches relevant to pain; clinical governance and safeguarding frameworks; equality, diversity and inclusion principles; and risk assessment and risk management.

Desirable

• Knowledge of national pain management guidance, rehabilitation and vocational principles in persistent pain, and outcome measurement within pain services.
• Knowledge and understanding of commonly prescribed medication for anxiety, depression, common mental health difficulties and pain, including awareness of the interaction between psychological, physical and pharmacological approaches to persistent pain management.

Skills

Essential

• Highly developed psychological assessment and formulation skills; excellent written and verbal communication; ability to deliver complex psychological interventions; strong group facilitation skills; ability to adapt interventions to meet diverse patient needs; ability to manage complexity and uncertainty; ability to work independently while contributing effectively to MDT working; strong organisational and time management skills; and competence in clinical record keeping and digital systems.
• Ability to establish and maintain effective working relationships with mental health, primary care, community and voluntary sector services to support appropriate onward referral and integrated care.

Desirable

• Experience of delivering virtual therapies and group programmes; skills in service evaluation and outcome analysis.

Qualifications

Essential

• Postgraduate professional qualification in Clinical, Counselling or Health Psychology, or equivalent recognised professional training, with eligibility for registration with the Health and Care Professional Council (HCPC) as a Practitioner Psychologist
• Current HCPC registration as a Practitioner Psychologist

Desirable

• Eligibility for Chartered Status with the British Psychological Society.
• Post-qualification training in ACT, CBT or other evidence-based approaches relevant to persistent pain.
• Additional training in group facilitation.

Experience

Essential

• Post-qualification experience working as a practitioner psychologist, preferably within physical health, persistent pain, long-term conditions or a related setting.

Desirable

• Experience of using evidence-based psychological approaches, including CBT and/or ACT, with adults experiencing common mental health difficulties alongside long-term physical health conditions
• Experience working or training within persistent pain services, pain management programmes, long-term conditions and physical health services; quality improvement, audit or service development; and providing consultation and training to staff.

Personal Attributes

Essential

• Compassionate and person-centred approach; commitment to multidisciplinary working; commitment to professional development and reflective practice; resilience and ability to manage emotionally demanding work; flexible and innovative approach to service delivery; and ability to act as a positive role model within the team.
• Demonstrates an appreciation of the value of lived experience in shaping services and improving outcomes for patients, families and carers.
• Demonstrates a commitment to compassionate, inclusive and person-centred care, valuing lived experience, cultural diversity and equity, and actively seeking to adapt their practice to meet the diverse needs of patients, families, carers and communities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Care Unbound Ltd t/a Here

Address

The substantive base for this post is currently under review and will be confirmed prior to appointment.

The postholder will be required to work across clinical and community sites in East Sussex geography.

East Sussex

BN22 9NQ

United Kingdom

Employer's website

https://hereweare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

Assessment

• Undertake specialist person-centred assessment of patients referred to the MSK Persistent Pain Service to identify factors contributing to the pain and how this affects their life informed by NICE guidance and clinical practice.
• Develop comprehensive biopsychosocial formulations that draw on evidence-based approaches to consider how psychological, physical, social and occupational factors have contributed to and maintain difficulties. This will include lifestyle and daily activities (including work and sleep disturbance), physical and psychological wellbeing, stressful life events (including previous or current physical or emotional trauma, current or past substance misuse, social support and relationships and wider factors (housing, income, culture and faith).
• Utilise appropriate standardised psychometric and outcome measures, alongside clinical interview, history and other relevant information, to inform assessment, formulation, treatment planning and evaluation of outcomes.
• Explore current coping, skills, strengths and support, including attitudes and understanding of treatment options. Assess suitability for group-based and individual psychological interventions.
• Develop and document appropriate care and support plans, to support treatment planning (including the management of flare ups)
• Undertake specialist psychological triage and assessment of patients referred to the Community MSK Persistent Pain Service, including contributing psychological expertise to multidisciplinary assessment and decisions regarding suitability and appropriateness for individual or group psychological intervention.

Therapeutic interventions

• Deliver evidence-based psychological interventions for people living with persistent pain, including approaches such as Acceptance and Commitment Therapy, Cognitive Behavioural Therapy, Compassion Focused approaches, mindfulness-informed interventions and behavioural pain management approaches.
• Promote self-management and rehabilitation principles, supporting patients to improve functioning and quality of life despite ongoing symptoms.
• Support patients to develop practical skills and confidence to manage persistent pain and flare-ups, reduce fear and avoidance, and engage in meaningful activities and valued life roles, including family, social, educational and occupational activities.
• Manage highly complex and emotionally challenging clinical presentations appropriately and safely.

Pain Management Programmes

• Lead and co-facilitate multidisciplinary Pain Management Programmes, including the design, development and delivery of psychoeducational and therapeutic group sessions.
• Contribute specialist psychological expertise to programme development, evaluation of outcomes and review of patient experience.
• Adapt programmes to meet the needs of diverse populations and individuals with protected characteristics and support the development of digital and hybrid delivery models where appropriate.

Multidisciplinary working

• Act as an active member of the multidisciplinary team, contributing to clinical discussions, MDT meetings and case reviews.
• Provide psychological consultation and guidance to colleagues managing individuals with persistent pain, working collaboratively across health and social care systems and supporting integrated care pathways and stepped-care models.

Risk management and safeguarding

• Assess and manage clinical risk in accordance with organisational policies, identifying and responding appropriately to safeguarding concerns.
• Escalate concerns regarding patient safety in line with procedures and maintain accurate clinical records and risk documentation.
• Support continuous quality improvement via logging and managing incidents on Incident Reporting System.
• Escalate risks and concerns via appropriate Governance frameworks

• Provide specialist psychological consultation regarding the management of persistent pain and contribute to psychologically informed practice across the multidisciplinary team.
• Support the development of staff skills through teaching, training, supervision, mentorship and reflective practice, including assistant psychologists, trainee psychologists or other staff where appropriate.
• Where appropriate and within professional competence, contribute to the safe delegation of clinical and therapeutic activities to appropriately trained staff, providing appropriate guidance and oversight in accordance with organisational policy.
• Participate in regular clinical supervision in accordance with HCPC and professional standards, and provide placement supervision where appropriately qualified

• Contribute to service evaluation, audit, outcome measurement and quality improvement initiatives, supporting the development of innovative psychological pathways within persistent pain services.
• Contribute to policy and pathway development, support implementation of national guidance and best practice, maintain awareness of current evidence relating to persistent pain, and disseminate learning within the service.

Professional responsibilities

• Work within HCPC Standards of Conduct, Performance and Ethics and in accordance with British Psychological Society standards and professional codes of practice.
• Maintain registration as a Practitioner Psychologist, maintain continued professional development and evidence of reflective practice, and ensure practice is evidence-based and informed by current research.

Person Specification

Knowledge

Essential

• Knowledge of current evidence and best practice in persistent pain management; the biopsychosocial model of pain; CBT, ACT and behavioural approaches relevant to pain; clinical governance and safeguarding frameworks; equality, diversity and inclusion principles; and risk assessment and risk management.

Desirable

• Knowledge of national pain management guidance, rehabilitation and vocational principles in persistent pain, and outcome measurement within pain services.
• Knowledge and understanding of commonly prescribed medication for anxiety, depression, common mental health difficulties and pain, including awareness of the interaction between psychological, physical and pharmacological approaches to persistent pain management.

Skills

Essential

• Highly developed psychological assessment and formulation skills; excellent written and verbal communication; ability to deliver complex psychological interventions; strong group facilitation skills; ability to adapt interventions to meet diverse patient needs; ability to manage complexity and uncertainty; ability to work independently while contributing effectively to MDT working; strong organisational and time management skills; and competence in clinical record keeping and digital systems.
• Ability to establish and maintain effective working relationships with mental health, primary care, community and voluntary sector services to support appropriate onward referral and integrated care.

Desirable

• Experience of delivering virtual therapies and group programmes; skills in service evaluation and outcome analysis.

Qualifications

Essential

• Doctorate in Clinical Psychology / Clinical Health Psychology or Counselling Psychology or equivalent overseas qualification recognised by the British Psychological Society.
• HCPC registration as a Practitioner Psychologist.

Desirable

• Eligibility for Chartered Status with the British Psychological Society.
• Post-qualification training in ACT, CBT or other evidence-based approaches relevant to persistent pain.
• Additional training in group facilitation.

Experience

Essential

• Experience of working as a qualified Clinical Psychologist; psychological assessment and formulation of complex presentations; delivering psychological interventions for adults; facilitating therapeutic groups; working within multidisciplinary teams; and using routine outcome measures and clinical evaluation.
• Experience of using evidence-based psychological approaches, including CBT and/or ACT, with adults experiencing common mental health difficulties alongside long-term physical health conditions.

Desirable

• Experience working or training within persistent pain services, pain management programmes, long-term conditions and physical health services; quality improvement, audit or service development; and providing consultation and training to staff.

Personal Attributes

Essential

• Compassionate and person-centred approach; commitment to multidisciplinary working; commitment to professional development and reflective practice; resilience and ability to manage emotionally demanding work; flexible and innovative approach to service delivery; and ability to act as a positive role model within the team.
• Demonstrates an appreciation of the value of lived experience in shaping services and improving outcomes for patients, families and carers.
• Demonstrates a commitment to compassionate, inclusive and person-centred care, valuing lived experience, cultural diversity and equity, and actively seeking to adapt their practice to meet the diverse needs of patients, families, carers and communities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Care Unbound Ltd t/a Here

Address

The substantive base for this post is currently under review and will be confirmed prior to appointment.

The postholder will be required to work across clinical and community sites in East Sussex geography.

East Sussex

BN22 9NQ

United Kingdom

Employer's website

https://hereweare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient contact and referral support

• Act as a first point of contact for patients, responding to incoming and outgoing telephone calls in a calm, professional and helpful way.
• Support patients to understand the next steps in their care, providing clear information, signposting and non-clinical guidance where appropriate.
• Manage daily referrals from GP practices, patients and other NHS providers, ensuring queries and issues are followed up in a timely way.
• Assess and resolve patient queries relating to referrals, appointments and diagnostic tests, escalating concerns where appropriate.
• Offer choice to patients where appropriate, helping them consider their non-clinical preferences and make informed decisions about provider options.

• Book, amend and manage patient appointments using relevant clinical and administrative systems, including SystmOne and e-Referral Service.
• Support patients through their care pathway, ensuring appointments, follow-ups and related administration are completed accurately and on time.
• Prepare information for clinics, including ensuring clinicians have the relevant notes and supporting documentation available.
• Action clinic outcomes, including booking follow-up appointments, preparing clinic outcome letters and managing DNAs in line with service processes.
• Arrange appointments for bloods and diagnostic tests (e.g. x-rays, MRIs, ultrasounds), and liaise with diagnostic departments to obtain results.
• Support the proactive scheduling and maintenance of MSK clinics, including first appointments, follow-ups and telephone appointments.
• Support the Operations and Governance Coordinator with clinic capacity planning, helping to ensure available capacity is used effectively and delays are avoided.

• Record and maintain accurate patient information across clinical, referral, administrative and paper-based systems.
• Ensure information is handled safely and confidentially, following Here processes, protocols and information governance requirements.
• Check the accuracy and quality of data using available reporting tools, correcting or escalating issues where needed.
• Support patient safety by carrying out agreed administrative cross-checks, helping to identify missing, incomplete or inconsistent information and escalating any concerns in line with service processes.
• Maintain good data quality to support safe patient care, service monitoring and effective pathway management.
• Support governance-related administration where required, including Subject Access Requests and other tasks linked to patient records or service processes.

• Liaise professionally with GP practices, hospital teams, community services, diagnostic departments, clinicians and other colleagues involved in patient care.
• Communicate clearly with external providers and internal teams to resolve queries, support referrals and enable the smooth running of the service.
• Support GP practices where appropriate with Here processes, helping to build effective working relationships and clear communication.

• Plan and prioritise own workload, working independently within agreed processes and seeking advice when needed.
• Work flexibly as part of the wider Patient Care Advisor team, supporting colleagues and responding to changing service needs.
• Contribute to a positive team culture by being willing to learn, share knowledge, support improvements and adapt to change.
• Attend team meetings, briefings, one-to-ones and training sessions as required.
• Support the training of colleagues on core Here and MSK service processes where appropriate.
• Provide site cover and support for community appointment days.
• Postholder will be required to travel across community and clinical sites to provide reception cover as required.

• Work flexibly across clinical and community locations within East Sussex where required.
• Hybrid working may be available after successful completion of training, subject to agreement with the postholder's line manager and service needs.
• Occasional weekend working may be available, subject to service needs.

Person Specification

Skills

Essential

• Effective communication, both face to face and on the telephone with a range of people in various situations
• Excellent telephone manner, managing calls in a professional way
• Good listening skills, with the ability to remain attentive to relevant information and respond appropriately within a busy working environment
• Thorough approach to recording accurate information and data entry
• Positive and solution focused approach

Experience

Essential

• Previous experience in an administrative role
• Able to work with a professional team
• Experience of customer care or similar service industry practices
• Previous experience of using Word, Excel and Outlook

Desirable

• Able to comply with patient confidentiality and Data Protection requirements
• Experience of patient administration systems and/or appointment booking systems
• Experience of dealing with difficult conversations by telephone
• Knowledge of principles of care e.g. First do no harm, and patient confidentiality

Qualifications

Essential

• NVQ Level 3, Certificate of Higher Education and/or equivalent experience

Qualities

Essential

• Proven record of good timekeeping and attendance.
• Able to show an understanding of issues relating to equal opportunities.
• Skilful handling of situations with consideration for others.
• Able to participate in a flexible working pattern, including late rota shifts, to meet the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care Unbound Ltd t/a Here

Address

The substantive base for this post is currently under review and will be confirmed prior to appointment.

The postholder will be required to work across clinical and community sites in East Sussex geography.

East Sussex

BN22 9NQ

United Kingdom

Employer's website

https://hereweare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Operational Delivery

• Support the day-to-day operational delivery of the East Sussex Community MSK Persistent Pain Service.
• Monitor referrals, waiting lists, clinic utilisation and capacity to support timely access for patients.
• Work with administrative and clinical colleagues to ensure waiting lists are regularly reviewed, updated and escalated where required.
• Support demand and capacity planning by reviewing referral trends, clinic utilisation and workforce capacity, highlighting pressures and escalating risks to the Service Lead where required.
• Support operational decision-making by ensuring options and recommendations take account of available capacity, budgetary limits, workforce availability and other service resources.
• Work with clinicians and managers to respond to operational pressures, risks and service flow issues.
• Deputise for the Service Lead on agreed operational matters, within delegated authority and with appropriate escalation where required.
• Coordinate clinic schedules and workforce deployment so capacity is planned, prepared and used effectively.
• Support effective use of service resources, including clinic capacity, administrative support and operational processes, identifying opportunities to improve efficiency and value for money.
• Support mobilisation and implementation of new processes, pathways and service developments.

Governance, Quality and Risk

• Coordinate the management of incidents, complaints, plaudits and associated action plans.
• Coordinate the management of service crosschecks.
• Maintain service risk, action and governance logs.
• Support the management of service risks, ensuring risks and concerns are recorded, reviewed, followed up and escalated appropriately.
• Support the implementation and monitoring of governance frameworks, policies and procedures.
• Support the review and implementation of service policies, standard operating procedures and governance processes, ensuring they are kept up to date and used consistently.
• Support monitoring of service quality, safety and patient experience standards, escalating issues and contributing to improvement actions where required.
• Coordinate governance meetings, including agenda preparation, action tracking and reporting.
• Support audit activity, quality improvement initiatives and learning reviews.
• Support the capture and sharing of learning from incidents, complaints, compliments, audits and service reviews, helping to embed improvements across the service.

Performance and Reporting

• Monitor service performance against KPIs, contractual requirements and service standards, highlighting areas requiring action.
• Produce regular operational, quality and governance reports for managers, commissioners and organisational forums.
• Support data collection, validation and analysis to inform service planning, improvement and decision-making.
• Collate and prepare data for internal and external reports, supporting report writing and narrative updates where required.
• Maintain accurate records, dashboards and reporting systems to support effective oversight and assurance.
• Identify trends, gaps or exceptions in performance and governance information, ensuring these are highlighted to the Service Lead and relevant forums to support timely action.

People Management and Team Support

• Provide line management for Patient Care Advisors, including regular 1:1s, appraisals, supervision and day-to-day support.
• Support Patient Care Advisors to work effectively, manage workload and deliver a positive patient experience.
• Promote a culture of open feedback, learning, inclusion and continuous improvement within the team.
• Support staff development, wellbeing and training compliance, escalating concerns where appropriate.

Communication and Partnership Working

• Build and maintain effective working relationships with clinicians, administrators, commissioners, partner organisations and external providers to support smooth patient flow and coordinated service delivery.
• Act as a key point of liaison between operational, clinical and administrative teams, ensuring information is shared clearly and in a timely way.
• Support clear communication of operational priorities, decisions, risks and actions across the service, helping colleagues understand what is needed and by when.
• Contribute to service improvement projects and change initiatives, supporting effective communication and engagement across the service.
• Promote a culture of collaboration, inclusion, continuous learning and person-centred care.

Working arrangements

• Work flexibly across clinical and community locations within East Sussex in line with service needs.
• Hybrid working may be available after successful completion of training, subject to agreement with the postholder's line manager and service needs
• Occasional weekend working may be available, subject to service needs.

Person Specification

Skills

Essential

• Strong organisational skills, with the ability to manage competing priorities and follow through on actions.
• Strong written and verbal communication skills, with the ability to share information clearly and appropriately.
• Confident using Microsoft Office and digital systems, including Excel, Teams and shared reporting or action tracking tools.
• Able to collect, validate, analyse and present information clearly.
• Able to identify risks, pressures or issues and escalate appropriately.
• Able to coordinate meetings, prepare agendas, track actions and support effective follow-up.
• Able to work across teams and act as a bridge between clinical, administrative and operational colleagues.

Desirable

• Skills in maintaining dashboards, trackers, reports or governance logs.
• Familiarity with clinical or operational systems used in healthcare services.

Community Working

Essential

• Able to work flexibly across community locations within East Sussex.
• Able to travel across East Sussex as required to meet the needs of the role.
• Comfortable working with teams based across multiple sites.
• Understanding of barriers that may affect access to community healthcare services, including transport, rurality, digital exclusion or deprivation.

Desirable

• Experience working across community-based services or multiple sites.

Personal Qualities

Essential

• Organised, proactive and able to work reliably in a busy service environment.
• Calm, confident and solutions-focused when managing competing priorities.
• Able to build trust and work positively with clinical, administrative, operational and partner teams.
• Committed to inclusive, person-centred services and continuous improvement.
• Able to act with discretion, professionalism and sound judgement.

Qualifications

Essential

• NVQ Level 3, Certificate of Higher Education and/or equivalent experience.
• Evidence of continued professional development relevant to administration, operations, governance, quality or service coordination.

Desirable

• Relevant qualification in business administration, healthcare administration, management, governance, quality improvement or equivalent experience.
• Leadership, supervision or line management training.

Experience

Essential

• Experience working in a clinical operational or clinical governance role within a health, care, public sector or similarly complex service environment.
• Experience supporting service delivery, waiting list oversight, clinic coordination, referral management or demand and capacity processes.
• Experience supporting governance processes such as incidents, complaints, audits, risks, action logs or quality improvement activity.
• Experience producing reports, maintaining records and using data to support monitoring, escalation and decision-making.
• Understanding of confidentiality, information governance and safe handling of patient or service information.
• Understanding of quality standards and governance procedures within health or care systems.
• Experience supporting or supervising staff, or coordinating day-to-day team workload.
• Experience line managing administrative or patient-facing staff.

Desirable

• Experience working in NHS, community healthcare, MSK, pain services or primary/community care.
• Knowledge of service performance measures, KPIs, contractual requirements or quality standards.
• Experience supporting mobilisation, service change or new pathway implementation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care Unbound Ltd t/a Here

Address

The substantive base for this post is currently under review and will be confirmed prior to appointment.

The postholder will be required to work across clinical and community sites in East Sussex geography.

East Sussex

BN22 9NQ

United Kingdom

Employer's website

https://hereweare.org.uk/ (Opens in a new tab)