Job description

Job responsibilities

Roles & Responsibilities

• Hold responsibility for the day-to-day supervision of the reception team and associated functions across Carlton Street Surgery and King Street Surgery
• To promote a harmonious and professional atmosphere in this public facing role
• Work closely with the Head of Reception and Team Leader to supervise and support the receptionists
• Act as a role model to the reception team, supporting, motivating and promoting staff relations
• Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff
• Lead the team with the morning / afternoon huddles ensuring all staff know any changes for the day
• Have a full understanding of the appointment system for clinical and nursing staff
• Oversee the alteration/cancellation of clinics and make alternative arrangements in an emergency.
• Oversee e-learning and training of all reception staff
• Ensure adequate staffing levels, organise rotas ensuring all functions are covered
• Oversee holiday requests, whilst ensuring sufficient cover during holiday and sickness cover producing rotas in a timely manner for staff when additional cover may be required
• Provide induction training for new reception staff, show locums and new clinical staff around to ensure they know where to find things
• Manage day to day issues that may arise within the team or with individuals
• Continually assess and evaluate systems and quality, recommending changes and improvements to management as appropriate.
• Organise and attend Team meetings
• Assist with general patient complaints relating to reception duties, appointments, prescriptions
• Ensure front of house is presentable at all times, includes reception and waiting room
• Work alongside the Head of Reception and Team Leader to ensure all Clinical Rooms are set up for the clinical teams
• Ensure all practice protocols and policies are understood and adhered to

This list is not an exhaustive list of duties. There may be times when this role will involve carrying out additional duties which will be appropriate to the post, to ensure the efficient running of the practice

Person Specification

Experience

Essential

• Experience of working as a receptionist in a GP Surgery

Desirable

• Experience of SystmOne Clinical System

Skills

Desirable

• Experience in managing staff / carrying out appraisals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Carlton Group Practice

Address

Carlton Street

Burton-on-trent

Staffordshire

DE13 0TE

United Kingdom

Employer's website

https://www.carltonstreet.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Salaried GP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

The delivery of highly effective medical care to the entitled population.

The provision of services commensurate with the GMS contract.

Generic prescribing adhering to local and national guidance.

Effective management of Long-Term Conditions.

Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks.

On a rotational basis, undertake Telephone Triage and Duty Doctor roles.

Maintain accurate clinical records in conjunction with good practice, policy and guidance.

Identify, implement and embed best Practice through clinical guidelines and the audit process.

Participate in continuous improvement and quality initiatives within the Practice.

Actively assist in the achievement of Practice and PCN based contractual targets.

Attend and contribute effectively to Practice meetings as required.

Ensure compliance with the appraisal process.

Prepare and complete the revalidation process.

Commit to self-learning and share in the ethos of continuing professional development across the Practice team.

Contribute if required to the training of Medical Students from all clinical disciplines.

Review and adhere to Practice protocols and policies at all times.

Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times.

Secondary Responsibilities

In addition to the primary responsibilities, the Salaried GP may be requested to:

Participate in Practice audits as requested by the Audit Lead.

Participate in local initiatives to enhance service delivery and patient care.

Participate in the review of significant and near-miss events.

Generic Responsibilities

All staff at Carlton Group Practice have a duty to conform to the following:

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Health and safety

The post-holder will implement and manage their own and others health, safety and security as defined in the Practice Health and Safety Policy and the Practice Infection Control Policy and published procedures.

This Practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Be vigilant to issues of quality and risk.
• Assess own performance and take accountability for own actions and actions of the wider Team.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Quality & Continuous Improvement

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of clinical audit
• General understanding of the GMS contract

Desirable

• Minimum of two years as a salaried GP or partner
• Experience of QOF and other contractual targets
• Experience of local and national initiatives

Eligibility

Essential

• Full GMC Registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU)
• Eligibility to practice in the UK independently

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS / Systmone / Vision user skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit programmes
• Experience with clinical risk management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Carlton Group Practice

Address

Carlton Street

Burton-on-trent

Staffordshire

DE13 0TE

United Kingdom

Employer's website

https://www.carltonstreet.nhs.uk (Opens in a new tab)