Job summary

This is a customer service receptionist role working alongside our friendly practice team. We are a Scunthorpe based GP practice delivering essential general practice services to our patients in the Scunthorpe locality. We have a main surgery site on Ashby Road Scunthorpe and Branch Surgery in the Ironstone Centre West Street Scunthorpe so the position will be across both sites.

Main duties of the job

We are looking for a part-time Receptionist to join our friendly team who will be required to provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Vacancy is for 20 hours per week (Shifts:Mon 08.00-13.00, Tues 13.30-18.45; Thurs 13.30-18.45; Fri 13.00-17.30)Plus holiday/sickness cover.

About us

We are a friendly GP practice based in Scunthorpe delivering primary care services to approximately 10,000 patients. Our Main Surgery site is situated on Ashby Road, Scunthorpe (with a Branch Surgery in the Ironstone Centre on West Street, Scunthorpe). Our patients can attend either site for their medical care. We are also a Training Practice, which means we are responsible for the training of qualified doctors who wish to become General Practitioners. Cedar Medical Practice is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008. Our practice team are friendly and welcoming, maintain a professional and efficient work ethic and we all work effectively together as a team.

Details

Date posted

15 September 2026

Pay scheme

Other

Salary

£12.76 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3068-26-0003

Job locations

275 Ashby Road

Scunthorpe

DN16 2AB

United Kingdom

West Street

Scunthorpe

DN15 6HX

United Kingdom

Job description

Job responsibilities

Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Filing post in medical records as appropriate Photocopy as requested Complete necessary forms for New Patients/Temporary Residents/Immediate and necessary patients as per practice policy Amalgamate and put in chronological order paper medical records received via Health Authority for new patients in preparation for summarising Open and distribute mail as per practice protocol Reception Open premises and unlock all rooms, checking heating and restoring telephone service at appropriate time Answering/diverting telephones using practice protocols and procedures Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception positions as necessary Appointments Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests as per practice protocol Computer Process repeat prescription requests in accordance with practice guidelines if requested (after training) Scanning all incoming/outgoing correspondence into patients computer records Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm and locking of premises as per procedures Leave reception area tidy and ready for incoming colleagues, ensuring information is left regarding unsolved or urgent problems Make coffee for doctors Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Receiving samples from patients ensuring the correct Health & Safety procedures are adhered to Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.

Job description Job responsibilities Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Filing post in medical records as appropriate Photocopy as requested Complete necessary forms for New Patients/Temporary Residents/Immediate and necessary patients as per practice policy Amalgamate and put in chronological order paper medical records received via Health Authority for new patients in preparation for summarising Open and distribute mail as per practice protocol Reception Open premises and unlock all rooms, checking heating and restoring telephone service at appropriate time Answering/diverting telephones using practice protocols and procedures Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception positions as necessary Appointments Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests as per practice protocol Computer Process repeat prescription requests in accordance with practice guidelines if requested (after training) Scanning all incoming/outgoing correspondence into patients computer records Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm and locking of premises as per procedures Leave reception area tidy and ready for incoming colleagues, ensuring information is left regarding unsolved or urgent problems Make coffee for doctors Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Receiving samples from patients ensuring the correct Health & Safety procedures are adhered to Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Customer Care experience
• Good IT skills
• Good communication skills

Desirable

• Previous NHS experience
• Previous clinical SystmOne experience
• Basic knowledge of Medical Terminology

Experience

Essential

• Customer care experience
• Good IT skills
• Good communication skills

Desirable

• Previous NHS experience
• Previous clinical SystmOne Experience
• Basic knowledge of Medical Terminology

Person Specification Qualifications Essential GCSE grade A to C in English and Maths Customer Care experience Good IT skills Good communication skills Desirable Previous NHS experience Previous clinical SystmOne experience Basic knowledge of Medical Terminology Experience Essential Customer care experience Good IT skills Good communication skills Desirable Previous NHS experience Previous clinical SystmOne Experience Basic knowledge of Medical Terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cedar Medical Practice

Address

275 Ashby Road

Scunthorpe

DN16 2AB

United Kingdom

Employer's website

https://www.cedarmedicalpractice.co.uk/Home (Opens in a new tab)

Employer details

Employer name

Cedar Medical Practice

Address

275 Ashby Road

Scunthorpe

DN16 2AB

United Kingdom

Employer's website

https://www.cedarmedicalpractice.co.uk/Home (Opens in a new tab)

Job summary

We are a Scunthorpe based GP Surgery looking for a new Salaried GP to join an established clinical team within our friendly practice team, who will be required to deliver high-quality patient centered GP primary care services.

The successful candidate should have experience in chronic disease management, along with knowledge in clinical QOF/IIF requirements; demonstrate sound professional knowledge of IT with leadership, communication and training skills.

We offer a comprehensive financial/employment package in line with BMA guidance - including NHS Pension, 4 or 5 sessions per week, paid CPD, payment of indemnity, 7 weeks leave (inc. 1 week CPD) pro-rata with a view to starting the role in Autumn 2026. We are prepared to wait for the right candidate.

Main duties of the job

• The main purpose of the post is to treat and manage clinical needs in the care of patients to include treatment in all aspects of primary care medicine, chronic disease management, preventative care, screening and patient education; and candidates should have the relevant professional medical qualifications, skills and training to provide a professional and effective patient focused service.

About us

We are a GMS practice with an expanding list size of just over 10,000 patients. Our practice is in the town of Scunthorpe, North Lincolnshire with close links to a wide range of amenities and excellent schools and housing in the North Lincolnshire area.

We operate from our Main Surgery site at Ashby Road, Scunthorpe, and we also have a Branch Surgery in the Ironstone Centre, West Street, Scunthorpe). Patients can attend either site for their medical care.

We are also an established Training Practice, which means we are responsible for the training of qualified doctors who wish to become General Practitioners.

We have an excellent Nursing, Reception and Administration team as well as a Clinical Pharmacist and Community Nursing Team support; and we actively seek to support and develop our team with regular meetings and opportunities for training.

We use SystmOne, Ardens, AccuRx online consultation IT systems. Our GPs are actively engaged with our Network South PCN, the ICB and Safecare Network our GP Federation on a locality and network level and we are keen to support candidates who want career progression or to develop a portfolio career.

Cedar Medical Practice is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008.

Our practice team are friendly and welcoming, maintain a professional and efficient work ethic and we all work effectively together as a team.