Job description

Job responsibilities

Job Description

Medical Receptionist (16-17 hours per week)

Chelsfield Surgery is seeking a friendly, organised and professional Medical Receptionist to join our busy practice team.

As the first point of contact for patients, you will provide a welcoming and efficient reception service both face-to-face and over the telephone. You will be responsible for managing appointments, handling patient enquiries, processing registrations, maintaining patient records and supporting the wider clinical and administrative teams.

• Greet and assist patients at reception.
• Answer and manage telephone enquiries professionally.
• Book, amend and cancel patient appointments.
• Signpost patients to the most appropriate service.
• Process patient registrations and update patient records.
• Manage incoming and outgoing correspondence.
• Process referrals and administrative requests in line with practice procedures.
• Support clinicians and colleagues with general administrative tasks.
• Maintain confidentiality, data security and information governance standards.
• Contribute to a positive patient experience and effective team working.

We are looking for someone who:

• Has excellent communication and customer service skills.
• Is confident using IT systems, Microsoft Office and Outlook.
• Can work effectively under pressure in a busy environment.
• Has strong organisational and time management skills.
• Enjoys working as part of a team.
• Is flexible, reliable and professional.

Previous receptionist, administrative or customer service experience is essential. Experience within a GP practice, NHS or healthcare setting and knowledge of EMIS would be advantageous.

Person Specification

Qualifications

Essential

• - Previous experience in a receptionist, customer service or administrative role.
• - Excellent verbal and written communication skills.
• - Strong organisational skills and attention to detail.
• - Ability to prioritise workload and work under pressure.
• - Good IT skills, including Microsoft Office.
• -Ability to work effectively as part of a team.
• - Professional, friendly and approachable manner.
• - Understanding of confidentiality and data protection principle

Desirable

• Previous experience working within General Practice, Primary Care or the NHS.
• Knowledge of GP appointment systems and patient pathways.
• Experience using SystmOne
• Awareness of NHS services and healthcare terminology.
• Experience handling sensitive or confidential information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelsfield Surgery

Address

62 Windsor Drive

Orpington

Kent

BR6 6HD

United Kingdom

Employer's website

https://www.chelsfieldsurgery.co.uk/ (Opens in a new tab)