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Invicta Health CIC

Senior HR Advisor

Invicta Health CIC View all jobs

North East England

Permanent

Registered Nurse/RN

GBP 19 - 23 per year

Posted 1 day(s) ago

Reference: 2446192

Job summary

Invicta Health has an exciting opportunity for a Senior HR Advisor to join the team on a full time basis.

Please be advised that this role is not hybrid and the successful candidate will be required to work across our sites in Thanet, Dover and Romney Marsh.

Interviews to be held on 18 November 2026.

The role will be based across all 7 of our GP Practices:

St James Surgery, Martello Health Centre, Orchard House Surgery, Church Lane Surgery, East Cliff Practice, Birchington Medical Centre & St Peters Surgery.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Main duties of the job

To provide a comprehensive and proactive Human Resources advisory and employee relations service that supports managers and staff across the organisation. The postholder will lead on a wide range of HR casework, including sickness absence management, disciplinary, grievance, performance management and probation processes, ensuring that all matters are managed fairly, consistently and in accordance with organisational policies, employment legislation and best practice. The role will support employee wellbeing through the management of long-term sickness cases, phased returns to work, Occupational Health recommendations, stress risk assessments and the resolution of informal staffing issues, while fostering positive working relationships.

The postholder will contribute to the strategic development and continuous improvement of the HR function by leading on policy development and review, overseeing recruitment and retention initiatives, supporting learning and development activities, monitoring statutory and mandatory training compliance, and undertaking job evaluation processes. Working closely with operational managers and senior leaders, the role will support workforce planning, recruitment compliance, management reporting and KPI monitoring.

About us

Invicta Health is a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.

We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.

What perks can we offer you?

NHS Pension
Learning and Development opportunities
Progression opportunities
Competitive annual leave entitlement
Incremental pay progression
Flexible working
Approved blue light card provider
Salary Sacrifice Schemes
Car Lease Scheme
Employee Assistance Programme

Details

Date posted

23 October 2026

Pay scheme

Other

Salary

£19.81 to £23.93 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

B0082-26-0083

Job locations

East Cliff Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Job description

Job responsibilities

Employee Relations and Case Management

Manage a range of complex employee relations cases, providing professional advice and guidance to managers in line with organisational policies, employment legislation and best practice.

Lead and coordinate formal HR processes, including disciplinary, grievance, capability, support and development, and performance management cases, ensuring consistency, fairness and appropriate documentation throughout.

Conduct probation review meetings where concerns have been identified and manage probation extension processes, ensuring appropriate support plans, monitoring and follow-up actions are implemented.

Manage and resolve low-level and informal employee relations issues and workplace disputes, facilitating early intervention and promoting positive working relationships.

Advise managers on appropriate courses of action to address attendance, conduct, capability and performance concerns.

Attendance Management, Health and Wellbeing

Attend and support formal sickness meetings and sickness hearings, providing advice on process, outcomes and compliance with the Equality Act.

Manage designated long-term sickness absence cases, ensuring regular review meetings are held, appropriate support is provided and return-to-work plans are implemented effectively.

Coordinate and attend Occupational Health report review meetings, interpreting recommendations, confirming agreed actions and ensuring outcomes are implemented and monitored.

Support managers in developing and reviewing stress risk assessments and wellbeing action plans, promoting a proactive approach to employee health and wellbeing.

Oversee phased return-to-work arrangements, ensuring reasonable adjustments and support measures are put in place where appropriate.

Provide expert guidance to managers on sickness absence management procedures and associated policies.

Support the Head of HR in the implementation and management of wellbeing initiatives.

Recruitment, Retention and Workforce Planning

Oversee the end-to-end recruitment process, ensuring vacancies are recruited to in a timely and efficient manner and that recruitment activity reflects organisational values and best practice.

Regularly monitor Key Performance Indicators for Recruitment and Onboarding performance, producing measurable data that demonstrates an outstanding service to our stakeholders.

Review and implement recruitment and retention initiatives designed to attract, engage and retain high-quality employees.

Monitor recruitment performance and identify opportunities to improve candidate experience, recruitment outcomes and workforce sustainability.

Work closely with the Primary Care & Urgent Treatment Services Operational Manager to ensure all locum staff have undergone appropriate pre-employment checks, vetting requirements and onboarding processes before commencing work.

Conduct exit interviews with departing employees, analyse trends, investigate concerns raised and recommend actions to improve employee retention and organisational culture.

HR Advisory and Operational Support

Provide day-to-day advice, guidance and support to managers, ensuring a consistent and high-quality HR service is delivered across the organisation.

Oversee the management of the HR inbox and workflow processes, ensuring staff enquiries are allocated appropriately and responded to within agreed timescales.

Support managers across the organisation with complex people management matters, ensuring compliance with employment legislation and organisational policies.

Act as a key point of contact for operational HR queries, escalating issues appropriately where required.

Support the HR Advisors with managing ER matters and provide them advice and guidance as and when required. Escalating more complex cases and issues to the Head of HR.

Organisational Development and Learning

Support the Head of HR in the delivery and evaluation of learning and development initiatives that enhance employee capability, performance and organisational effectiveness.

Assist with the monitoring, reporting and improvement of statutory and mandatory training compliance, ensuring organisational targets are achieved.

Work collaboratively with managers to identify development needs and support initiatives that promote employee growth and succession planning.

Policy Development and Job Evaluation

Lead on the development, review and implementation of HR policies and procedures, ensuring they remain compliant with legislative requirements and reflect organisational priorities and best practice.

Carry out job evaluation exercises in accordance with the agreed framework, providing advice and recommendations regarding role grading and consistency.

Support consultation and communication processes relating to new and revised policies, ensuring stakeholders are appropriately engaged.

Reporting, Governance and Continuous Improvement

Support the Head of HR in the production, analysis and presentation of workforce management information, reports and key performance indicators (KPIs).

Monitor workforce trends and metrics, providing insight and recommendations to support informed decision-making and workforce planning.

Contribute to the continuous improvement of HR systems, processes and service delivery, identifying opportunities to enhance efficiency, compliance and customer service.

Job description

Job responsibilities

Employee Relations and Case Management

Manage a range of complex employee relations cases, providing professional advice and guidance to managers in line with organisational policies, employment legislation and best practice.

Lead and coordinate formal HR processes, including disciplinary, grievance, capability, support and development, and performance management cases, ensuring consistency, fairness and appropriate documentation throughout.

Conduct probation review meetings where concerns have been identified and manage probation extension processes, ensuring appropriate support plans, monitoring and follow-up actions are implemented.

Manage and resolve low-level and informal employee relations issues and workplace disputes, facilitating early intervention and promoting positive working relationships.

Advise managers on appropriate courses of action to address attendance, conduct, capability and performance concerns.

Attendance Management, Health and Wellbeing

Attend and support formal sickness meetings and sickness hearings, providing advice on process, outcomes and compliance with the Equality Act.

Manage designated long-term sickness absence cases, ensuring regular review meetings are held, appropriate support is provided and return-to-work plans are implemented effectively.

Coordinate and attend Occupational Health report review meetings, interpreting recommendations, confirming agreed actions and ensuring outcomes are implemented and monitored.

Support managers in developing and reviewing stress risk assessments and wellbeing action plans, promoting a proactive approach to employee health and wellbeing.

Oversee phased return-to-work arrangements, ensuring reasonable adjustments and support measures are put in place where appropriate.

Provide expert guidance to managers on sickness absence management procedures and associated policies.

Support the Head of HR in the implementation and management of wellbeing initiatives.

Recruitment, Retention and Workforce Planning

Oversee the end-to-end recruitment process, ensuring vacancies are recruited to in a timely and efficient manner and that recruitment activity reflects organisational values and best practice.

Regularly monitor Key Performance Indicators for Recruitment and Onboarding performance, producing measurable data that demonstrates an outstanding service to our stakeholders.

Review and implement recruitment and retention initiatives designed to attract, engage and retain high-quality employees.

Monitor recruitment performance and identify opportunities to improve candidate experience, recruitment outcomes and workforce sustainability.

Work closely with the Primary Care & Urgent Treatment Services Operational Manager to ensure all locum staff have undergone appropriate pre-employment checks, vetting requirements and onboarding processes before commencing work.

Conduct exit interviews with departing employees, analyse trends, investigate concerns raised and recommend actions to improve employee retention and organisational culture.

HR Advisory and Operational Support

Provide day-to-day advice, guidance and support to managers, ensuring a consistent and high-quality HR service is delivered across the organisation.

Oversee the management of the HR inbox and workflow processes, ensuring staff enquiries are allocated appropriately and responded to within agreed timescales.

Support managers across the organisation with complex people management matters, ensuring compliance with employment legislation and organisational policies.

Act as a key point of contact for operational HR queries, escalating issues appropriately where required.

Support the HR Advisors with managing ER matters and provide them advice and guidance as and when required. Escalating more complex cases and issues to the Head of HR.

Organisational Development and Learning

Support the Head of HR in the delivery and evaluation of learning and development initiatives that enhance employee capability, performance and organisational effectiveness.

Assist with the monitoring, reporting and improvement of statutory and mandatory training compliance, ensuring organisational targets are achieved.

Work collaboratively with managers to identify development needs and support initiatives that promote employee growth and succession planning.

Policy Development and Job Evaluation

Lead on the development, review and implementation of HR policies and procedures, ensuring they remain compliant with legislative requirements and reflect organisational priorities and best practice.

Carry out job evaluation exercises in accordance with the agreed framework, providing advice and recommendations regarding role grading and consistency.

Support consultation and communication processes relating to new and revised policies, ensuring stakeholders are appropriately engaged.

Reporting, Governance and Continuous Improvement

Support the Head of HR in the production, analysis and presentation of workforce management information, reports and key performance indicators (KPIs).

Monitor workforce trends and metrics, providing insight and recommendations to support informed decision-making and workforce planning.

Contribute to the continuous improvement of HR systems, processes and service delivery, identifying opportunities to enhance efficiency, compliance and customer service.

Person Specification

Key skills

Essential

Pro-active approach to problem solving
Able to interpret complex information to provide solutions
Ability to problem solve through analytical and structured thought processes
Excellent liaison and negotiation skills
Ability to use a variety of communication methods
Ability to communicate with managers in a facilitative and supportive style
Works well as part of a team
Autonomous plan of own workload
Outstanding organisational and time management skills
Ability to prioritise daily workload

Experience

Essential

Experience within a HR advisory role
Experience of providing ER advice to managers
Understanding and knowledge of current legislation and HR best practice
Experience of working with Microsoft packages including, word, excel and power point

Desirable

Previous experience working in HR within the NHS/Primary Care
Previous experience of the HR management system Cascade

Personal Attributes

Essential

Willingness to learn and adapt to change
Able to work and remain calm under pressure
Emotionally resilient
Open and honest
Reflective and self-aware
Completer / Finisher
Highly customer focused
Positive can do attitude

Qualifications

Essential

CIPD Level 5 or equivalent experience
Educated to degree or diploma level or equivalent experience.
Evidence of continuous professional development

Person Specification

Key skills

Essential

Pro-active approach to problem solving
Able to interpret complex information to provide solutions
Ability to problem solve through analytical and structured thought processes
Excellent liaison and negotiation skills
Ability to use a variety of communication methods
Ability to communicate with managers in a facilitative and supportive style
Works well as part of a team
Autonomous plan of own workload
Outstanding organisational and time management skills
Ability to prioritise daily workload

Experience

Essential

Experience within a HR advisory role
Experience of providing ER advice to managers
Understanding and knowledge of current legislation and HR best practice
Experience of working with Microsoft packages including, word, excel and power point

Desirable

Previous experience working in HR within the NHS/Primary Care
Previous experience of the HR management system Cascade

Personal Attributes

Essential

Willingness to learn and adapt to change
Able to work and remain calm under pressure
Emotionally resilient
Open and honest
Reflective and self-aware
Completer / Finisher
Highly customer focused
Positive can do attitude

Qualifications

Essential

CIPD Level 5 or equivalent experience
Educated to degree or diploma level or equivalent experience.
Evidence of continuous professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Operose Health

General Practitioner

Operose Health View all jobs

North East England

Permanent

GP/General Practitioner

GBP 99,000 - 112,500 per year

Posted 10 day(s) ago

Reference: 2426460

Job summary

Job title: General Practitioner (Permanent salaried) Location: Church Lane Surgery Salary: Up to £112,500 FTE depending on experience Hours: Part time/Full time Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: As a valued member of the Operose Health team, your key duties will include: Always maintains the highest clinical standards and practices in accordance with accepted good medical practice and service standards. Promotes the health and well-being of all medical and clinical staff within the practice by promoting efficient working methods and behaviours.

Main duties of the job

At Operose Health, we deliver local primary care, at scale. Our purpose is to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be their best for our patients and each other. We listen and through compassion, understanding, and an open mind, we support and empower healthier futures. Through determination and passion for transforming patient experience, we redefine and revolutionise primary care's future. Creative, agile, and devoted to lifelong learning, we improve service quality. We strive to be the best for our patients, employees, and NHS partners. Ensuring the highest clinical standards and practices in accordance with good medical practice is crucial. Promoting the health and well-being of all medical and clinical staff within the practice by advocating efficient working methods and behaviours. Staying updated with advancements in medicine and practicing in alignment with national and local guidance, while supporting medical and clinical staff to do the same, is essential.

About us

Operose Health is dedicated to delivering local primary care on a large scale with a purpose to improve patient access, outcomes, and experiences. Their commitment is rooted in core values encapsulating caring, ambition, resourcefulness, and excellence. They prioritize listening and compassion, understanding the patient journey, and fostering healthier futures through support and empowerment. With determination and passion, Operose Health is set on redefining and revolutionizing the future of primary care, continuously enhancing patient experiences. The organization fosters creativity, agility, and lifelong learning, encouraging their workforce to go above and beyond to enhance service quality. Emphasizing excellence, they commit to being the best for patients, employees, and NHS partners. They uphold clinical standards, support staff wellness, and ensure efficient practice operations, driving forward a proactive and patient-centric approach to modern healthcare.

Details

Date posted

14 October 2026

Pay scheme

Other

Salary

£99,000 to £112,500 a year

Contract

Permanent

Working pattern

Part-time

Reference number

1563640634

Job locations

Operose Health

Essex

CM7 5SN

United Kingdom

Job description

Job responsibilities

Job title:General Practitioner (Permanent salaried)

Location:Church Lane Surgery

Salary:Up to £112,500 FTE depending on experience

Hours:Part time/Full time

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

Always maintains the highest clinical standards and practices in accordance with accepted good medical practice and service standards.

Promotes the health and well-being of all medical and clinical staff within the practice by promoting efficient working methods and behaviours.

Keeps up to date with advances in medicine and practices in line with national and local guidance and support other medical and clinical staff to do the same.

Promotes the application of standards, protocols and codes of practice as set by Royal College of General Practitioners, General Medical Council, all other Royal Colleges and Councils applicable to the staff within the practice, Department of Health, Commissioning Bodies and all other regulatory and standard setting organizations.

Provide clinical advice and guidance to all practitioners caring for patients.

Demonstrates innovation in the development of practice strategy and policy.

Ensure adequate and appropriate supervision and mentoring for salaried GPs working in the service.

Ensure effective lines of communication with practice staff and patients, local stakeholders, regulators and commissioners.

Ensure that all registrations and revalidations appropriate to the personnel used by the practice are up to date and appropriate for the services provided

Contribute to the personal and professional development review process for clinical staff enabling them to meet the medical, clinical and business needs of the practice, aspirations of the individual and requirements for registration and revalidation

Ensure that patient notes are fit for purpose, generated and filed in accordance with appropriate protocols and legislation.

Ensure medicines management meets legal requirements and is safe, clinically effective and conforms to:

NICE guidance and DH directives

Good Prescribing Practice as defined by the National Prescribing Centre, BritishNational Formulary (BNF) and Royal Pharmaceutical Society of Great Britain. Controlled Drugs legislation
Guidance agreed by local medicines management teams. Locally adopted and authorised Patient Group Directions

Encouraging prescribing staff to:
Not exceed its prescribing budget.Comply with targets set within the local Prescribing Incentive Scheme

Comply with prescribing indicators
Have a high prescribing rate for generic, non-branded drugs

Have a system that ensures safe management, monitoring and regular review for all patients receiving repeat prescriptions

Ensure all medical referrals for patients meet best practice guidance for assessment and record keeping and this is audited on a regular basis.

Maintain confidentiality in line with professional standards

Ideal Candidate:

What we look for in new colleagues:

Current registration with GMC and NHS performers list and engaged in regular clinical work.
An experienced doctor with GP accreditation - MRCGP examination or equivalent experience.
Clear commitment to delivering quality and patient focused services.
Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding.
Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

Package Description:

How well support you:

Annual salary of up to £112,500 depending on experience and £11,000 per session for newly qualified GPs.
Full indemnity cover.
Six weeks annual leave and one week study leave pro rata.
Support for SPIN fellowship applications.
Support with a Tier 2 visa if required, subject to approval by the GMC and GP Performers List.
Full financial and practical support to become F2 supervisor/GP Trainer with associated income benefits.
The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
Car benefit scheme specialising in electric vehicles.
Cycle to work scheme.
Travel season ticket loans
Discount cards.
Employee wellbeing services including free yoga videos and employee wellbeing app.

Job description Job responsibilities Job title:General Practitioner (Permanent salaried) Location:Church Lane SurgerySalary:Up to £112,500 FTE depending on experienceHours:Part time/Full timeHelp us to deliver great primary care by improving access, outcomes and patient experience.At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. CaringWe listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.AmbitiousThrough determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.ResourcefulCreative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.ExcellenceWe strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.Main Responsibilities:As a valued member of the Operose Health team, your key duties will include: Always maintains the highest clinical standards and practices in accordance with accepted good medical practice and service standards. Promotes the health and well-being of all medical and clinical staff within the practice by promoting efficient working methods and behaviours. Keeps up to date with advances in medicine and practices in line with national and local guidance and support other medical and clinical staff to do the same. Promotes the application of standards, protocols and codes of practice as set by Royal College of General Practitioners, General Medical Council, all other Royal Colleges and Councils applicable to the staff within the practice, Department of Health, Commissioning Bodies and all other regulatory and standard setting organizations. Provide clinical advice and guidance to all practitioners caring for patients. Demonstrates innovation in the development of practice strategy and policy. Ensure adequate and appropriate supervision and mentoring for salaried GPs working in the service. Ensure effective lines of communication with practice staff and patients, local stakeholders, regulators and commissioners. Ensure that all registrations and revalidations appropriate to the personnel used by the practice are up to date and appropriate for the services provided Contribute to the personal and professional development review process for clinical staff enabling them to meet the medical, clinical and business needs of the practice, aspirations of the individual and requirements for registration and revalidation Ensure that patient notes are fit for purpose, generated and filed in accordance with appropriate protocols and legislation. Ensure medicines management meets legal requirements and is safe, clinically effective and conforms to: NICE guidance and DH directives Good Prescribing Practice as defined by the National Prescribing Centre, BritishNational Formulary (BNF) and Royal Pharmaceutical Society of Great Britain. Controlled Drugs legislation Guidance agreed by local medicines management teams. Locally adopted and authorised Patient Group Directions Encouraging prescribing staff to: Not exceed its prescribing budget.Comply with targets set within the local Prescribing Incentive Scheme Comply with prescribing indicators Have a high prescribing rate for generic, non-branded drugs Have a system that ensures safe management, monitoring and regular review for all patients receiving repeat prescriptions Ensure all medical referrals for patients meet best practice guidance for assessment and record keeping and this is audited on a regular basis. Maintain confidentiality in line with professional standardsIdeal Candidate:What we look for in new colleagues: Current registration with GMC and NHS performers list and engaged in regular clinical work. An experienced doctor with GP accreditation - MRCGP examination or equivalent experience. Clear commitment to delivering quality and patient focused services. Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding. Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb. Package Description:How well support you: Annual salary of up to £112,500 depending on experience and £11,000 per session for newly qualified GPs. Full indemnity cover. Six weeks annual leave and one week study leave pro rata. Support for SPIN fellowship applications. Support with a Tier 2 visa if required, subject to approval by the GMC and GP Performers List. Full financial and practical support to become F2 supervisor/GP Trainer with associated income benefits. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

Current registration with GMC and NHS performers list and engaged in regular clinical work, experienced doctor with GP accreditation - MRCGP examination or equivalent experience, clear commitment to delivering quality and patient-focused services, knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding, ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

Person Specification Qualifications Essential Current registration with GMC and NHS performers list and engaged in regular clinical work, experienced doctor with GP accreditation - MRCGP examination or equivalent experience, clear commitment to delivering quality and patient-focused services, knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding, ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Operose Health

Address

Operose Health

Essex

CM7 5SN

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Operose Health

Address

Operose Health

Essex

CM7 5SN

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Operose Health

Advanced Nurse Practitioner/Advanced Clinical Practitioner

Operose Health View all jobs

North East England

Permanent

Nurse Practitioner

Posted 16 day(s) ago

Reference: 2413296

Job summary

Job title: Advanced Nurse Practitioner (ANP) Location: Church Lane Surgery Salary: Up to £60,000 depending on experience Hours: 32 hours (based at our Essex Hub, with the role focused on telephone based triage and no face-to-face patient contact) Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve

Main duties of the job

As a valued member of the Operose Health team, your key duties will include providing care for presenting patients from initial history taking, clinical assessment, diagnosis, treatment, and evaluation of care. You must demonstrate safe, clinical decision-making and expert care, including assessment and diagnosis skills for patients within the general practice. You will work collaboratively with the general practice team to meet the needs of the patients, supporting delivery of policy and procedures and providing nurse leadership as required. Experience in a Primary Care setting is necessary. Candidates need to be NMC registered nurses with advance clinical practice or working towards non-medical prescriber. A minor injury and illness qualification is essential along with the ability to maintain and monitor standards of care. It is preferred that candidates have a level 7 (MSc) Practitioner status, although candidates with accreditation or an MSc course to ACP status may also be considered.

About us

Operose Health is a leader in delivering local primary care services at scale, with a commitment to improving access, outcomes, and the patient experience. The company operates under a set of core values Caring, Ambitious, Resourceful, and Excellence that guide the organization and its personnel in delivering top-notch primary healthcare. Operose Health is dedicated to fostering a health-oriented environment by empowering its workforce to strive for the best possible outcomes for both patients and co-workers. The team values a compassionate culture that supports and inspires individuals toward a healthier future. The organization also places significant importance on ambition and passion for transformative patient experiences by actively seeking to redefine the future of primary care. Resourcefulness, agility, and a commitment to lifelong learning are actively encouraged, ensuring the high quality and continuous improvement of their healthcare services. The focus remains firmly on delivering excellence.

Details

Date posted

08 October 2026

Pay scheme

Other

Salary

Depending on experience Salary expectations will be discussed at interview stage.

Contract

Permanent

Working pattern

Part-time

Reference number

1561013890

Job locations

Operose Health

Essex

CM7 5SN

United Kingdom

Job description

Job responsibilities

Job title:Advanced Nurse Practitioner (ANP)

Location:Church Lane Surgery

Salary:Up to £60,000 depending on experience

Hours:32 hours (based at our Essex Hub, with the role focused on telephone based triage and no face-to-face patient contact)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

Provide care for presenting patient from initial history taking clinical assessment, diagnosis, treatment, and evaluation of care.
You must demonstrate safe, clinical decision-making and expert care, including assessment and diagnosis skills for patients within the general practice.
You will work collaboratively with the general practice team to meet the needs of the patients, supporting delivery of policy and procedures and providing nurse leadership as required.

Ideal Candidate:

What we look for in new colleagues:

Experience in a Primary Care setting.
NMC registered nurse with advance clinical practice tor working towards non-medical prescriber.
Minor injury and illness qualification essential and the ability to maintain and monitor standards of care
It is preferred that the ideal candidates is a level 7 (MSc) Practitioner, although candidates with accreditation or a MSc course to ACP status may also be considered.

Package Description:

How well support you:

Annual salary of up to £60,000 depending on qualifications and experience.
27 days annual leave plus bank holidays pro rata.
Cost covered for all NMC pin renewals.
1 weeks paid CPD/study leave pro rata per year as well as in house CPD training sessions tailored to meet your needs.
The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
Car benefit scheme specialising in electric vehicles.
Cycle to work scheme.
Travel season ticket loans
Discount cards.
Employee wellbeing services including free yoga videos and employee wellbeing app.

Job description Job responsibilities Job title:Advanced Nurse Practitioner (ANP)Location:Church Lane SurgerySalary:Up to £60,000 depending on experienceHours:32 hours (based at our Essex Hub, with the role focused on telephone based triage and no face-to-face patient contact)Help us to deliver great primary care by improving access, outcomes and patient experience.At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. CaringWe listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.AmbitiousThrough determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.ResourcefulCreative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.ExcellenceWe strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.Main Responsibilities:As a valued member of the Operose Health team, your key duties will include: Provide care for presenting patient from initial history taking clinical assessment, diagnosis, treatment, and evaluation of care. You must demonstrate safe, clinical decision-making and expert care, including assessment and diagnosis skills for patients within the general practice. You will work collaboratively with the general practice team to meet the needs of the patients, supporting delivery of policy and procedures and providing nurse leadership as required.Ideal Candidate:What we look for in new colleagues: Experience in a Primary Care setting. NMC registered nurse with advance clinical practice tor working towards non-medical prescriber. Minor injury and illness qualification essential and the ability to maintain and monitor standards of care It is preferred that the ideal candidates is a level 7 (MSc) Practitioner, although candidates with accreditation or a MSc course to ACP status may also be considered. Package Description:How well support you: Annual salary of up to £60,000 depending on qualifications and experience. 27 days annual leave plus bank holidays pro rata. Cost covered for all NMC pin renewals. 1 weeks paid CPD/study leave pro rata per year as well as in house CPD training sessions tailored to meet your needs. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

NMC registered nurse with advance clinical practice or working towards non-medical prescriber. Minor injury and illness qualification essential. Level 7 (MSc) Practitioner preferred or candidates with accreditation or an MSc course to ACP status considered.

Person Specification Qualifications Essential NMC registered nurse with advance clinical practice or working towards non-medical prescriber. Minor injury and illness qualification essential. Level 7 (MSc) Practitioner preferred or candidates with accreditation or an MSc course to ACP status considered.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Operose Health

Address

Operose Health

Essex

CM7 5SN

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Operose Health

Address

Operose Health

Essex

CM7 5SN

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Church Lane Surgery

Administrator/Receptionist

Church Lane Surgery View all jobs

North East England

Permanent

Admin and Clerical

GBP 0 - 12 per year

Posted 17 day(s) ago

Reference: 2399737

Job summary

At Church Lane Surgery, we are dedicated to providing the highest standard of care for our patients in Brighouse. We have approximately 10800 patients and our Practice team provides a full range of Primary Care Services.

We are a training Practice for GP Registrars, FY2 doctors, trainee pharmacists and medical students.

We provide a full range of enhanced services.

Our Practice has an overall CQC rating of good.

We have an exciting opportunity for an Administrator/Receptionist to join our friendlyPractice Team. This is a full-time position, 37.5 hours per week Monday to Friday.

Main duties of the job

As an Administrator/Receptionist your main duties will be as follows:

Providing a friendly and professional first point of contact for patients, both face-to-face and over the telephone

Booking, cancelling and amending patient appointments

Directing queries appropriately

Registering new patients and updating patient records on the clinical system

Managing incoming and outgoing correspondence, including emails, letters and referrals

Scanning, filing and accurately maintaining confidential patient information

Signposting patients to the most appropriate healthcare professional or service

Supporting clinicians and the wider practice team with administrative tasks

Maintaining patient confidentiality and complying with NHS policies and procedures

We therefore need someone with excellent interpersonal skills, keyboard and IT skills, who preferably has an understanding of medical terminology. Previous experience as an Administrator/Medical Receptionist is preferred, although full training will be provided.

An understanding of the importance of confidentiality in the workplace and an ability to follow data protection policies and guidelines is essential.

The successful applicant will benefit from working in a pleasant, friendly environment, to include NHS Pension, holiday and sick pay.

Main skills we are looking for:

Knowledge of medical terminology is advantageous
A background in Admin and Reception work, preferably in Primary Care
Knowledge of EMIS Web clinical system is desirable

About us

If you have any general questions or require further information, please contact our Assistant Practice Manager, Lisa Thompson either by email at [email protected] or by telephone on 01484 714349.

Details

Date posted

07 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0677-26-0001

Job locations

24 Church Lane

Brighouse

West Yorkshire

HD6 1AT

United Kingdom

Job description

Job responsibilities

THE CHURCH LANE SURGERY

JOB DESCRIPTION

JOB TITLE: ADMINISTRATOR/RECEPTIONIST

REPORTS TO: ADMIN & RECEPTION SUPERVISOR

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Reception

To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols
Pulling/filing notes as necessary
Scanning and filing post in medical records
Dealing with incoming and outgoing internal post
Photocopy as requested
Carrying out any reasonable administrative tasks as requested by any member of the primary care team
Provide holiday/sickness cover for other members of the reception/admin team
Receiving patients consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception positions as necessary
To chaperone doctors/clinical staff if necessary
Receiving samples
Organising the post, both internal and external
Having an understanding of the repeat prescription process and dealing with queries from pharmacies
Handling money and writing receipts
Passing and receiving of confidential information in the right way to other agencies e.g. Hospitals
Keep the waiting room tidy
Receive deliveries and pass them onto the correct department promptly
Have an understanding of the services we offer and directing patients to the right clinician.

Appointments

Process appointment requests for today and future appointments from patients by telephone and in person.
Deal with home visit requests.

Computer

Registrations of new patients and temporary patients computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of practice area.
Process repeat prescription request in accordance with practice guidelines.
Sending tasks/ messages to other members of staff.

Telephone

Have working knowledge of telephone system, during and after hours.

Other Tasks

Clear rooms after surgeries
Ensure building security have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers
Attend staff meetings when requested to do so.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate.

Important note:

This Job description reflects the duties we currently anticipate the post holder undertaking. However, the duties required of the post holder could change over time. You will be expected to undertake tasks/duties required to maintain the efficient running of the Practice, which may not be detailed on this Job description, but which are commensurate with your grade and within your capabilities. Any permanent changes to this Job description will be made following consultation with the post holder.

Job description

Job responsibilities

THE CHURCH LANE SURGERY

JOB DESCRIPTION

JOB TITLE: ADMINISTRATOR/RECEPTIONIST

REPORTS TO: ADMIN & RECEPTION SUPERVISOR

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Reception

To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols
Pulling/filing notes as necessary
Scanning and filing post in medical records
Dealing with incoming and outgoing internal post
Photocopy as requested
Carrying out any reasonable administrative tasks as requested by any member of the primary care team
Provide holiday/sickness cover for other members of the reception/admin team
Receiving patients consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception positions as necessary
To chaperone doctors/clinical staff if necessary
Receiving samples
Organising the post, both internal and external
Having an understanding of the repeat prescription process and dealing with queries from pharmacies
Handling money and writing receipts
Passing and receiving of confidential information in the right way to other agencies e.g. Hospitals
Keep the waiting room tidy
Receive deliveries and pass them onto the correct department promptly
Have an understanding of the services we offer and directing patients to the right clinician.

Appointments

Process appointment requests for today and future appointments from patients by telephone and in person.
Deal with home visit requests.

Computer

Registrations of new patients and temporary patients computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of practice area.
Process repeat prescription request in accordance with practice guidelines.
Sending tasks/ messages to other members of staff.

Telephone

Have working knowledge of telephone system, during and after hours.

Other Tasks

Clear rooms after surgeries
Ensure building security have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers
Attend staff meetings when requested to do so.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate.

Important note:

This Job description reflects the duties we currently anticipate the post holder undertaking. However, the duties required of the post holder could change over time. You will be expected to undertake tasks/duties required to maintain the efficient running of the Practice, which may not be detailed on this Job description, but which are commensurate with your grade and within your capabilities. Any permanent changes to this Job description will be made following consultation with the post holder.

Person Specification

Qualifications

Essential

Good standard of general education
Standard Grade Mathematics or equivalent
Standard Grade English or equivalent

Skills

Essential

Good communication skills (Written and Oral)
IT and Keyboard skills
The ability to follow procedures and work to deadlines
Interpersonal skills

Desirable

Ability to handle situations of potential conflict
Problem solving

Experience

Essential

Experience of using own initiative

Desirable

Practical experience of working with others
Experience of customer service
Experience of working within a General Practice Admin and Reception environment
Practical experience of computerised recording systems

Behaviours & Knowledge

Essential

Planning and organising
Performing under pressure
Adaptability to change
Team working
Self motivated
Flexibility
Confidentiality
Awareness of potential conflicts of interest

Desirable

An understanding of a General Practice Administration and Reception environment

Person Specification

Qualifications

Essential

Good standard of general education
Standard Grade Mathematics or equivalent
Standard Grade English or equivalent

Skills

Essential

Good communication skills (Written and Oral)
IT and Keyboard skills
The ability to follow procedures and work to deadlines
Interpersonal skills

Desirable

Ability to handle situations of potential conflict
Problem solving

Experience

Essential

Experience of using own initiative

Desirable

Practical experience of working with others
Experience of customer service
Experience of working within a General Practice Admin and Reception environment
Practical experience of computerised recording systems

Behaviours & Knowledge

Essential

Planning and organising
Performing under pressure
Adaptability to change
Team working
Self motivated
Flexibility
Confidentiality
Awareness of potential conflicts of interest

Desirable

An understanding of a General Practice Administration and Reception environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Church Lane Surgery

Address

24 Church Lane

Brighouse

West Yorkshire

HD6 1AT

United Kingdom

Employer's website

https://www.thechurchlanesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Church Lane Surgery

Address

24 Church Lane

Brighouse

West Yorkshire

HD6 1AT

United Kingdom

Employer's website

https://www.thechurchlanesurgery.co.uk/ (Opens in a new tab)

Invicta Health CIC

Neighbourhood Care Co-ordinator The Marsh PCN

Invicta Health CIC View all jobs

North East England

Permanent

Health Worker

GBP 27,030 - 29,827 per year

Posted 23 day(s) ago

Reference: 2377441

Job summary

Working 27 hours per week, the Marsh Neighbourhood Care Coordinator will travel across Martello, Church Lane and Orchard House Surgeries, care homes, community venues, patients' homes and partner organisations as required to support the delivery of the Single Neighbourhood Service (SNH) Direct Enhanced Service (DES), Integrated Neighbourhood Working and other proactive care initiatives across The Marsh Primary Care Neighbourhood.

Interviews will be held on 15th October

Main duties of the job

The post holder will coordinate the proactive identification, assessment, review and ongoing care planning of patients within the Complex Care Patient Cohort (CCPC), including patients who are housebound, living in care homes, recently discharged from hospital and those with complex health and social care needs.

Working collaboratively with PCN practices, neighbourhood teams, community services, acute providers, social care, voluntary sector organisations and the wider multidisciplinary workforce, the post holder will act as a central point of coordination for patient pathways. They will ensure that patients progress through the agreed SNH pathway and that assessments, interventions, referrals, MDT discussions and personalised care plans are appropriately coordinated, documented and reviewed.

The role supports proactive, person-centred and holistic care, helping individuals maintain independence, improve wellbeing and access the right support at the right time.

About us

Invicta Health is a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.

We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.

What perks can we offer you?

NHS Pension
Learning and Development opportunities
Progression opportunities
Competitive annual leave entitlement
Incremental pay progression
Flexible working
Approved blue light card provider
Salary Sacrifice Schemes
Car Lease Scheme
Employee Assistance Programme

Details

Date posted

01 October 2026

Pay scheme

Other

Salary

£27,030.87 to £29,827.55 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B0082-26-0078

Job locations

Church Lane Surgery

New Romney

Kent

TN28 8ER

United Kingdom

Job description

Job responsibilities

Complex Care Cohort Coordination

Coordinate the proactive review programme for patients identified within the SNH Complex Care Cohort.
Maintain oversight of patients progressing through the SNH assessment and review pathway.
Monitor cohort identification, review completion and outstanding actions.
Maintain the SNH dashboard, patient registers and tracking systems.
Ensure patient lists remain accurate and up to date.
Organise clinics, appointments, home visits and review activity.
Produce activity reports and performance updates for practices and governance meetings.

Comprehensive Assessment Coordination

The post holder will coordinate and support the collection and collation of information obtained through the SNH assessment process.

This includes coordinating information relating to:

Clinical Assessment

Clinical reviews and outstanding clinical actions.
Liaison with GPs, Advanced Nurse Practitioners and other clinicians.

Functional Assessment

Mobility and balance.
Falls history and risk.
Activities of daily living.
Functional independence.
Home safety.
Sensory impairment.

Cognitive and Psychological Assessment

Cognitive decline.
Dementia concerns.
Delirium.
Mood and emotional wellbeing.
Ability to self-manage health conditions.

Social and Environmental Assessment

Housing and environmental concerns.
Social isolation and loneliness.
Community networks and support.
Financial concerns.
Informal and formal care arrangements.
Carer wellbeing and resilience.

Care Planning and Care Coordination

Coordinate development of personalised care and support plans.
Support creation of unified patient problem lists and patient-led goals.
Ensure patient priorities, wishes and preferences are documented.
Monitor and follow up agreed actions and interventions.
Support Advance Care Planning, including ReSPECT processes, referring to clinicians where clinical decisions are required.
Ensure care plans are reviewed and updated when circumstances change.

Discharge Support

Attend discharge planning meetings as required.,
Support identification of patients requiring SNH or HUMANS review following discharge from hospital.,
Coordinate follow-up actions arising from discharge pathways.

Clinical and Medication Review Coordination

Coordinate appointments related to clinical reviews.
Liaise with pharmacists regarding Structured Medication Reviews.
Monitor actions arising from medication reviews.
Coordinate communication between patients, carers and clinicians.
Escalate concerns regarding medication adherence, adverse effects or high-risk prescribing.

Patient Navigation and Engagement

Act as a point of contact for patients, carers and professionals.
Process referrals, correspondence and patient enquiries.
Signpost patients to appropriate services and community resources.
Promote self-management and wellbeing.
Support patient education initiatives and engagement events.
Ensure communication is accessible and person-centred.

Information Systems and Administration

The post holder will:

Maintain accurate and timely patient records.,
Record activity within EMIS and other approved systems.
Maintain patient spreadsheets, registers and tracking tools.
Support coding, reporting and data quality activities.
Ensure information governance standards are maintained.
Coordinate synchronisation of care plans to the Kent and Medway Care Record within agreed timescales.
Support the development and maintenance o relevant Standard Operating Procedures.

Quality Improvement and Service Development

Participate in service development and improvement initiatives.
Participate in service development and improvement initiatives.
Support audits, evaluations and quality improvement activities.
Collect and review patient and staff feedback.
Identify barriers to service delivery and escalate concerns appropriately.
Contribute to the ongoing development of neighbourhood-based care pathways

Job description

Job responsibilities

Complex Care Cohort Coordination

Coordinate the proactive review programme for patients identified within the SNH Complex Care Cohort.
Maintain oversight of patients progressing through the SNH assessment and review pathway.
Monitor cohort identification, review completion and outstanding actions.
Maintain the SNH dashboard, patient registers and tracking systems.
Ensure patient lists remain accurate and up to date.
Organise clinics, appointments, home visits and review activity.
Produce activity reports and performance updates for practices and governance meetings.

Comprehensive Assessment Coordination

The post holder will coordinate and support the collection and collation of information obtained through the SNH assessment process.

This includes coordinating information relating to:

Clinical Assessment

Clinical reviews and outstanding clinical actions.
Liaison with GPs, Advanced Nurse Practitioners and other clinicians.

Functional Assessment

Mobility and balance.
Falls history and risk.
Activities of daily living.
Functional independence.
Home safety.
Sensory impairment.

Cognitive and Psychological Assessment

Cognitive decline.
Dementia concerns.
Delirium.
Mood and emotional wellbeing.
Ability to self-manage health conditions.

Social and Environmental Assessment

Housing and environmental concerns.
Social isolation and loneliness.
Community networks and support.
Financial concerns.
Informal and formal care arrangements.
Carer wellbeing and resilience.

Care Planning and Care Coordination

Coordinate development of personalised care and support plans.
Support creation of unified patient problem lists and patient-led goals.
Ensure patient priorities, wishes and preferences are documented.
Monitor and follow up agreed actions and interventions.
Support Advance Care Planning, including ReSPECT processes, referring to clinicians where clinical decisions are required.
Ensure care plans are reviewed and updated when circumstances change.

Discharge Support

Attend discharge planning meetings as required.,
Support identification of patients requiring SNH or HUMANS review following discharge from hospital.,
Coordinate follow-up actions arising from discharge pathways.

Clinical and Medication Review Coordination

Coordinate appointments related to clinical reviews.
Liaise with pharmacists regarding Structured Medication Reviews.
Monitor actions arising from medication reviews.
Coordinate communication between patients, carers and clinicians.
Escalate concerns regarding medication adherence, adverse effects or high-risk prescribing.

Patient Navigation and Engagement

Act as a point of contact for patients, carers and professionals.
Process referrals, correspondence and patient enquiries.
Signpost patients to appropriate services and community resources.
Promote self-management and wellbeing.
Support patient education initiatives and engagement events.
Ensure communication is accessible and person-centred.

Information Systems and Administration

The post holder will:

Maintain accurate and timely patient records.,
Record activity within EMIS and other approved systems.
Maintain patient spreadsheets, registers and tracking tools.
Support coding, reporting and data quality activities.
Ensure information governance standards are maintained.
Coordinate synchronisation of care plans to the Kent and Medway Care Record within agreed timescales.
Support the development and maintenance o relevant Standard Operating Procedures.

Quality Improvement and Service Development

Participate in service development and improvement initiatives.
Participate in service development and improvement initiatives.
Support audits, evaluations and quality improvement activities.
Collect and review patient and staff feedback.
Identify barriers to service delivery and escalate concerns appropriately.
Contribute to the ongoing development of neighbourhood-based care pathways

Person Specification

Experience

Essential

Good interpersonal and communication skills
Good organisational skills
Good team working skills.
Effective time management skills
Ability to work independently following verbal or written instructions.
Adaptable to change.
Computer literate

Qualifications

Essential

Good General Education.
Functional skills in English and Maths

Person Specification

Experience

Essential

Good interpersonal and communication skills
Good organisational skills
Good team working skills.
Effective time management skills
Ability to work independently following verbal or written instructions.
Adaptable to change.
Computer literate

Qualifications

Essential

Good General Education.
Functional skills in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

Church Lane Surgery

New Romney

Kent

TN28 8ER

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Invicta Health CIC

Address

Church Lane Surgery

New Romney

Kent

TN28 8ER

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Operose Health

General Practitioner

Operose Health View all jobs

North East England

Permanent

GP/General Practitioner

GBP 99,000 - 112,500 per year

Posted 1 month(s) ago

Reference: 2333056

Job summary

Job title: General Practitioner (Permanent salaried) Location: Church Lane Surgery Salary: Up to £112,500 FTE depending on experience Hours: 27 hours (flexible) Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main duties of the job

As a General Practitioner at Operose Health, your primary responsibility is delivering high-quality patient care. You will uphold the highest clinical standards, promoting health and well-being through efficient working methods. Keeping abreast of medical advancements, you'll guide staff to practice in line with guidance from regulatory bodies. Your role involves providing clinical advice, ensuring effective communication with stakeholders, and mentoring GPs. You will also manage medicines in accordance with regulations, and contribute to professional development reviews. The role demands a commitment to quality service, patient focus, and maintaining confidentiality in line with professional standards.

About us

Operose Health is committed to enhancing primary care delivery by improving access, outcomes, and patient experience. Operating at a large scale, they focus on supporting and empowering employees by fostering a culture of care. Their core values include Caring, Ambitious, Resourceful, and Excellence, which guide their operations and interactions. Through compassion, understanding, and collaboration, they aim to redefine primary care, support practitioner development, and provide innovative care solutions. They value excellence and lifelong learning, evidencing a devotion to improving service quality and ensuring a supportive environment for patients and staff.

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

£99,000 to £112,500 a year

Contract

Permanent

Working pattern

Part-time

Reference number

1550166002

Job locations

Operose Health

Essex

CM7 5SN

United Kingdom

Job description

Job responsibilities

Job title:General Practitioner (Permanent salaried)

Location:Church Lane Surgery

Salary:Up to £112,500 FTE depending on experience

Hours:27 hours (flexible)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

Always maintains the highest clinical standards and practices in accordance with accepted good medical practice and service standards.

Promotes the health and well-being of all medical and clinical staff within the practice by promoting efficient working methods and behaviours.

Keeps up to date with advances in medicine and practices in line with national and local guidance and support other medical and clinical staff to do the same.

Promotes the application of standards, protocols and codes of practice as set by Royal College of General Practitioners, General Medical Council, all other Royal Colleges and Councils applicable to the staff within the practice, Department of Health, Commissioning Bodies and all other regulatory and standard setting organizations.

Provide clinical advice and guidance to all practitioners caring for patients.

Demonstrates innovation in the development of practice strategy and policy.

Ensure adequate and appropriate supervision and mentoring for salaried GPs working in the service.

Ensure effective lines of communication with practice staff and patients, local stakeholders, regulators and commissioners.

Ensure that all registrations and revalidations appropriate to the personnel used by the practice are up to date and appropriate for the services provided

Contribute to the personal and professional development review process for clinical staff enabling them to meet the medical, clinical and business needs of the practice, aspirations of the individual and requirements for registration and revalidation

Ensure that patient notes are fit for purpose, generated and filed in accordance with appropriate protocols and legislation.

Ensure medicines management meets legal requirements and is safe, clinically effective and conforms to:

NICE guidance and DH directives

Good Prescribing Practice as defined by the National Prescribing Centre, BritishNational Formulary (BNF) and Royal Pharmaceutical Society of Great Britain. Controlled Drugs legislation
Guidance agreed by local medicines management teams. Locally adopted and authorised Patient Group Directions

Encouraging prescribing staff to:
Not exceed its prescribing budget.Comply with targets set within the local Prescribing Incentive Scheme

Comply with prescribing indicators
Have a high prescribing rate for generic, non-branded drugs

Have a system that ensures safe management, monitoring and regular review for all patients receiving repeat prescriptions

Ensure all medical referrals for patients meet best practice guidance for assessment and record keeping and this is audited on a regular basis.

Maintain confidentiality in line with professional standards

Ideal Candidate:

What we look for in new colleagues:

Current registration with GMC and NHS performers list and engaged in regular clinical work.
An experienced doctor with GP accreditation - MRCGP examination or equivalent experience.
Clear commitment to delivering quality and patient focused services.
Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding.
Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

Package Description:

How well support you:

Annual salary of up to £112,500 depending on experience and £11,000 per session for newly qualified GPs.
Full indemnity cover.
Six weeks annual leave and one week study leave pro rata.
Support for SPIN fellowship applications.
Support with a Tier 2 visa if required, subject to approval by the GMC and GP Performers List.
Full financial and practical support to become F2 supervisor/GP Trainer with associated income benefits.
The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
Car benefit scheme specialising in electric vehicles.
Cycle to work scheme.
Travel season ticket loans
Discount cards.
Employee wellbeing services including free yoga videos and employee wellbeing app.

Job description Job responsibilities Job title:General Practitioner (Permanent salaried) Location:Church Lane SurgerySalary:Up to £112,500 FTE depending on experienceHours:27 hours (flexible)Help us to deliver great primary care by improving access, outcomes and patient experience.At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. CaringWe listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.AmbitiousThrough determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.ResourcefulCreative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.ExcellenceWe strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.Main Responsibilities:As a valued member of the Operose Health team, your key duties will include: Always maintains the highest clinical standards and practices in accordance with accepted good medical practice and service standards. Promotes the health and well-being of all medical and clinical staff within the practice by promoting efficient working methods and behaviours. Keeps up to date with advances in medicine and practices in line with national and local guidance and support other medical and clinical staff to do the same. Promotes the application of standards, protocols and codes of practice as set by Royal College of General Practitioners, General Medical Council, all other Royal Colleges and Councils applicable to the staff within the practice, Department of Health, Commissioning Bodies and all other regulatory and standard setting organizations. Provide clinical advice and guidance to all practitioners caring for patients. Demonstrates innovation in the development of practice strategy and policy. Ensure adequate and appropriate supervision and mentoring for salaried GPs working in the service. Ensure effective lines of communication with practice staff and patients, local stakeholders, regulators and commissioners. Ensure that all registrations and revalidations appropriate to the personnel used by the practice are up to date and appropriate for the services provided Contribute to the personal and professional development review process for clinical staff enabling them to meet the medical, clinical and business needs of the practice, aspirations of the individual and requirements for registration and revalidation Ensure that patient notes are fit for purpose, generated and filed in accordance with appropriate protocols and legislation. Ensure medicines management meets legal requirements and is safe, clinically effective and conforms to: NICE guidance and DH directives Good Prescribing Practice as defined by the National Prescribing Centre, BritishNational Formulary (BNF) and Royal Pharmaceutical Society of Great Britain. Controlled Drugs legislation Guidance agreed by local medicines management teams. Locally adopted and authorised Patient Group Directions Encouraging prescribing staff to: Not exceed its prescribing budget.Comply with targets set within the local Prescribing Incentive Scheme Comply with prescribing indicators Have a high prescribing rate for generic, non-branded drugs Have a system that ensures safe management, monitoring and regular review for all patients receiving repeat prescriptions Ensure all medical referrals for patients meet best practice guidance for assessment and record keeping and this is audited on a regular basis. Maintain confidentiality in line with professional standardsIdeal Candidate:What we look for in new colleagues: Current registration with GMC and NHS performers list and engaged in regular clinical work. An experienced doctor with GP accreditation - MRCGP examination or equivalent experience. Clear commitment to delivering quality and patient focused services. Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding. Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb. Package Description:How well support you: Annual salary of up to £112,500 depending on experience and £11,000 per session for newly qualified GPs. Full indemnity cover. Six weeks annual leave and one week study leave pro rata. Support for SPIN fellowship applications. Support with a Tier 2 visa if required, subject to approval by the GMC and GP Performers List. Full financial and practical support to become F2 supervisor/GP Trainer with associated income benefits. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

Current registration with GMC and NHS performers list, GP accreditation (MRCGP or equivalent), commitment to quality, knowledge of QOF, LCS, DES, CQUINs, familiar with clinical systems like SystmOne or EMISweb.

Person Specification Qualifications Essential Current registration with GMC and NHS performers list, GP accreditation (MRCGP or equivalent), commitment to quality, knowledge of QOF, LCS, DES, CQUINs, familiar with clinical systems like SystmOne or EMISweb.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Operose Health

Address

Operose Health

Essex

CM7 5SN

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Operose Health

Address

Operose Health

Essex

CM7 5SN

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Invicta Health CIC

Integrated Neighbourhood Program Lead

Invicta Health CIC View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 27,030 - 29,827 per year

Posted 24 day(s) ago

Reference: B0082-26-0075

Job summary

Working 27 hours per week, the Marsh Neighbourhood Care Coordinator will travel across Martello, Church Lane and Orchard House Surgeries, care homes, community venues, patients' homes and partner organisations as required to support thedelivery of the Single Neighbourhood Service (SNH) Direct Enhanced Service (DES), Integrated Neighbourhood Working and other proactive care initiatives across The Marsh Primary Care Neighbourhood.

Interviews will be held on Friday 9th October

Main duties of the job

The post holder will coordinate the proactive identification, assessment, review and ongoing care planning of patients within the Complex Care Patient Cohort (CCPC), including patients who are housebound, living in care homes, recently discharged from hospital and those with complex health and social care needs.

Working collaboratively with PCN practices, neighbourhood teams, community services, acute providers, social care, voluntary sector organisations and the wider multidisciplinary workforce, the post holder will act as a central point of coordination for patient pathways. They will ensure that patients progress through the agreed SNH pathway and that assessments, interventions, referrals, MDT discussions and personalised care plans are appropriately coordinated, documented and reviewed.

The role supports proactive, person-centred and holistic care, helping individuals maintain independence, improve wellbeing and access the right support at the right time.

About us

Invicta Health is a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.

We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.

What perks can we offer you?

NHS Pension
Learning and Development opportunities
Progression opportunities
Competitive annual leave entitlement
Incremental pay progression
Flexible working
Approved blue light card provider
Salary Sacrifice Schemes
Car Lease Scheme
Employee Assistance Programme

Details

Date posted

30 September 2026

Pay scheme

Other

Salary

£27,030.87 to £29,827.55 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B0082-26-0075

Job locations

Church Lane Surgery

New Romney

Kent

TN28 8ER

United Kingdom

Job description

Job responsibilities

Complex Care Cohort Coordination

Coordinate the proactive review programme for patients identified within the SNH Complex Care Cohort.
Maintain oversight of patients progressing through the SNH assessment and review pathway.
Monitor cohort identification, review completion and outstanding actions.
Maintain the SNH dashboard, patient registers and tracking systems.
Ensure patient lists remain accurate and up to date.
Organise clinics, appointments, home visits and review activity.
Produce activity reports and performance updates for practices and governance meetings.

Comprehensive Assessment Coordination

The post holder will coordinate and support the collection and collation of information obtained through the SNH assessment process.

This includes coordinating information relating to:

Clinical Assessment

Clinical reviews and outstanding clinical actions.
Liaison with GPs, Advanced Nurse Practitioners and other clinicians.

Functional Assessment

Mobility and balance.
Falls history and risk.
Activities of daily living.
Functional independence.
Home safety.
Sensory impairment.

Cognitive and Psychological Assessment

Cognitive decline.
Dementia concerns.
Delirium.
Mood and emotional wellbeing.
Ability to self-manage health conditions.

Social and Environmental Assessment

Housing and environmental concerns.
Social isolation and loneliness.
Community networks and support.
Financial concerns.
Informal and formal care arrangements.
Carer wellbeing and resilience.

Care Planning and Care Coordination

Coordinate development of personalised care and support plans.
Support creation of unified patient problem lists and patient-led goals.
Ensure patient priorities, wishes and preferences are documented.
Monitor and follow up agreed actions and interventions.
Support Advance Care Planning, including ReSPECT processes, referring to clinicians where clinical decisions are required.
Ensure care plans are reviewed and updated when circumstances change.

Discharge Support

Attend discharge planning meetings as required.,
Support identification of patients requiring SNH or HUMANS review following discharge from hospital.,
Coordinate follow-up actions arising from discharge pathways.

Clinical and Medication Review Coordination

Coordinate appointments related to clinical reviews.
Liaise with pharmacists regarding Structured Medication Reviews.
Monitor actions arising from medication reviews.
Coordinate communication between patients, carers and clinicians.
Escalate concerns regarding medication adherence, adverse effects or high-risk prescribing.

Patient Navigation and Engagement

Act as a point of contact for patients, carers and professionals.
Process referrals, correspondence and patient enquiries.
Signpost patients to appropriate services and community resources.
Promote self-management and wellbeing.
Support patient education initiatives and engagement events.
Ensure communication is accessible and person-centred.

Information Systems and Administration

The post holder will:

Maintain accurate and timely patient records.,
Record activity within EMIS and other approved systems.
Maintain patient spreadsheets, registers and tracking tools.
Support coding, reporting and data quality activities.
Ensure information governance standards are maintained.
Coordinate synchronisation of care plans to the Kent and Medway Care Record within agreed timescales.
Support the development and maintenance o relevant Standard Operating Procedures.

Quality Improvement and Service Development

Participate in service development and improvement initiatives.
Participate in service development and improvement initiatives.
Support audits, evaluations and quality improvement activities.
Collect and review patient and staff feedback.
Identify barriers to service delivery and escalate concerns appropriately.
Contribute to the ongoing development of neighbourhood-based care pathways

Job description

Job responsibilities

Complex Care Cohort Coordination

Coordinate the proactive review programme for patients identified within the SNH Complex Care Cohort.
Maintain oversight of patients progressing through the SNH assessment and review pathway.
Monitor cohort identification, review completion and outstanding actions.
Maintain the SNH dashboard, patient registers and tracking systems.
Ensure patient lists remain accurate and up to date.
Organise clinics, appointments, home visits and review activity.
Produce activity reports and performance updates for practices and governance meetings.

Comprehensive Assessment Coordination

The post holder will coordinate and support the collection and collation of information obtained through the SNH assessment process.

This includes coordinating information relating to:

Clinical Assessment

Clinical reviews and outstanding clinical actions.
Liaison with GPs, Advanced Nurse Practitioners and other clinicians.

Functional Assessment

Mobility and balance.
Falls history and risk.
Activities of daily living.
Functional independence.
Home safety.
Sensory impairment.

Cognitive and Psychological Assessment

Cognitive decline.
Dementia concerns.
Delirium.
Mood and emotional wellbeing.
Ability to self-manage health conditions.

Social and Environmental Assessment

Housing and environmental concerns.
Social isolation and loneliness.
Community networks and support.
Financial concerns.
Informal and formal care arrangements.
Carer wellbeing and resilience.

Care Planning and Care Coordination

Coordinate development of personalised care and support plans.
Support creation of unified patient problem lists and patient-led goals.
Ensure patient priorities, wishes and preferences are documented.
Monitor and follow up agreed actions and interventions.
Support Advance Care Planning, including ReSPECT processes, referring to clinicians where clinical decisions are required.
Ensure care plans are reviewed and updated when circumstances change.

Discharge Support

Attend discharge planning meetings as required.,
Support identification of patients requiring SNH or HUMANS review following discharge from hospital.,
Coordinate follow-up actions arising from discharge pathways.

Clinical and Medication Review Coordination

Coordinate appointments related to clinical reviews.
Liaise with pharmacists regarding Structured Medication Reviews.
Monitor actions arising from medication reviews.
Coordinate communication between patients, carers and clinicians.
Escalate concerns regarding medication adherence, adverse effects or high-risk prescribing.

Patient Navigation and Engagement

Act as a point of contact for patients, carers and professionals.
Process referrals, correspondence and patient enquiries.
Signpost patients to appropriate services and community resources.
Promote self-management and wellbeing.
Support patient education initiatives and engagement events.
Ensure communication is accessible and person-centred.

Information Systems and Administration

The post holder will:

Maintain accurate and timely patient records.,
Record activity within EMIS and other approved systems.
Maintain patient spreadsheets, registers and tracking tools.
Support coding, reporting and data quality activities.
Ensure information governance standards are maintained.
Coordinate synchronisation of care plans to the Kent and Medway Care Record within agreed timescales.
Support the development and maintenance o relevant Standard Operating Procedures.

Quality Improvement and Service Development

Participate in service development and improvement initiatives.
Participate in service development and improvement initiatives.
Support audits, evaluations and quality improvement activities.
Collect and review patient and staff feedback.
Identify barriers to service delivery and escalate concerns appropriately.
Contribute to the ongoing development of neighbourhood-based care pathways

Person Specification

Experience

Essential

Good interpersonal and communication skills
Good organisational skills
Good team working skills.
Effective time management skills
Ability to work independently following verbal or written instructions.
Adaptable to change.
Computer literate

Qualifications

Essential

Good General Education.
Functional skills in English and Maths

Person Specification

Experience

Essential

Good interpersonal and communication skills
Good organisational skills
Good team working skills.
Effective time management skills
Ability to work independently following verbal or written instructions.
Adaptable to change.
Computer literate

Qualifications

Essential

Good General Education.
Functional skills in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

Church Lane Surgery

New Romney

Kent

TN28 8ER

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Invicta Health CIC

Address

Church Lane Surgery

New Romney

Kent

TN28 8ER

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Invicta Health CIC

Phlebotomist

Invicta Health CIC View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 13 per year

Posted 1 month(s) ago

Reference: B0082-26-0067

Job summary

This is a part time role, of 20 hours per week, working strictly in accordance with specific practice guidelines and protocols, the post-holder will be responsible for performing venepuncture to obtain blood samples from patients only as the result of a direct referral from a GP, Nurse Practitioner, Clinical Pharmacist, Practice Nurse & qualified clinicians.

This role will be worked across 3 surgery sites:Martello Health Centre, Church Lane Surgery and Orchard House Surgery.

Main duties of the job

Ensuring that the patient is as comfortable and relaxed as possible and confirming their consent to the collection of a blood sample

Collection of sample(s)s of blood in accordance with training and procedures Ensuring samples are stored in appropriate containers

Accurate, legible labelling of all samples to confirm patient identity

Checking patient identification against GP/nurse request and confirming with patient whenever possible

Recording collection of blood sample in patient record in accordance with practice procedure Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion.

Ensuring that anomalies are reported to a senior member of staff Notifying the GP/nurse of any significant patient issues

Liaising with and assisting members of the administrative team

Report any clinical or environmental issues of concern and take action to rectify these where appropriate

Ensure a working knowledge and compliance with Practice Policies and Procedures Check and record fridge temperatures to maintain the cold chain

Check and re-stock GP rooms regularly

Understand the importance and adhere to infection control issues Keep clinical areas clean and free from clutter.

About us

Invicta Health is a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.

We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.

What perks can we offer you?

NHS Pension
Learning and Development opportunities
Progression opportunities
Competitive annual leave entitlement
Incremental pay progression
Flexible working
Approved blue light card provider
Salary Sacrifice Schemes
Car Lease Scheme
Employee Assistance Programme

Details

Date posted

15 September 2026

Pay scheme

Other

Salary

£13.15 to £13.35 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0082-26-0067

Job locations

Martello Health Centre

Romney Marsh

Kent

TN290TD