Job description

Job responsibilities

Clinical practice

• Review (where appropriate) patients with single or multiple medical problems where medicine optimisation is required (e.g. Respiratory, Cardiovascular and Diabetes). Review the on-going need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicines taking, ensuring they get the best use of their medicines (i.e. medicines optimisation). Make appropriate recommendations to GPs and AHPs for medicine improvement.
• Undertake clinical medication reviews with patients and produce recommendations for the GP on prescribing and monitoring.
• Work with care home staff to improve safety of medicines ordering and administration. Undertake clinical medication reviews with care home patients and produce recommendations for the GP on prescribing and monitoring.
• Undertake clinical medication reviews with patients at home and produce recommendations for the GPs on prescribing and monitoring. Attend and refer patients to multidisciplinary case conferences.
• Review the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews. Put in place changes to reduce the prescribing of these medicines to high-risk patient groups.
• Provide patient facing clinics in practices for those with questions and concerns about their medicines.
• Provide telephone advice for patients with questions and concerns about their medicines.
• Answer relevant medicine-related enquiries from GPs, other surgery staff, other healthcare teams (e.g. community pharmacy) and patients with queries about medicines. Suggesting and recommending solutions. Provide follow up for patients to monitor the effect of any changes.
• Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period of time e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.
• Contribute pharmaceutical advice to repeat prescribing policy within each practice. Support the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review. Ensure patients have appropriate monitoring tests in place when required.
• Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components (e.g. advice on treatment pathways and patient information leaflets.
• Develop specialist knowledge and provide specialist clinics in defined clinical areas.

Communication

• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.
• Communicate effectively with and support patients and their families.
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
• Anticipate barriers to communication and take action to improve communication.
• Maintain effective communication within the practice environment and with external stakeholders.
• Participate in practice meetings, case conferences and CPA meetings as required.
• Act as an advocate for patients and colleagues.
• Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.
• Communicate effectively and regularly with all team members

Delivering a quality service

• Undertake clinical audits of prescribing in areas directed by the GPs, feed back the results and implement changes in conjunction with the relevant practice team.
• Analyse, interpret and present medicines data to highlight issues and risks to support decision making.
• Monitor practice prescribing against the local health economys RAG list and make recommendations to GPs for medicines that should be prescribed by hospital doctors (red drugs) or subject to shared care (amber drugs). Assist practices in seeing and maintaining a practice formulary that is hosted on each practices computer system.
• Audit practices compliance against NICE technology assessment guidance.
• Provide bulletins on important prescribing messages.
• Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance.
• Work with the general practice teams to ensure the practices are compliant with CQC standards where medicines are involved.
• Recognise and work within own competence and professional code of conduct as regulated by the PC.
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Assess effectiveness of own care delivery through self and 360 peer review, benchmarking and formal evaluation.
• In partnership with Practice Managers and GPs ensure the maintenance of quality governance systems in the practice and participation in these.
• Utilise the audit cycle as a means of evaluating the quality of the work of self with lead GP, implementing improvements where required following discussion.
• Support public health campaigns, and provide specialist knowledge on public healthprogrammes available to the general public.
• Support and participate in shared learning across the practice and wider organisation.
• Understand and apply legal issues that support the identification of vulnerable and abused adults, and be aware of statutory vulnerable patients health procedures and local guidance.
• Work within policies regarding family violence, vulnerable adults, substance abuse and addictive behaviour. Provide guidance and support to ensure appropriate referral as appropriate.

Personal development

• Work with your lead GP to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities.
• To keep up to date with professional issues that influence practice and share this with the team.
• Demonstrate an understanding of current educational policies relevant to working areas of practice and keep up to date with relevant clinical practice.
• Participate in the delivery of formal education programmes. Provide education and training to primary healthcare team on therapeutics and medicines optimisation.
• Promote and practice evidence based psychological care, embracing new ideas, sharing with colleagues so that patient care is continually evaluated and improved.
• Take responsibility for own learning and professional growth and for maintaining a record of this within a personal development plan.
• Identify own training and development needs.
• Maintain competencies pertinent for role and review annually with lead GP.
• Work with your lead GP to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present
• Attend training as agreed by lead GP and attend mandatory training as required.
• Review yearly progress and develop clear plans to achieve results within priorities set by lead GP.
• Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Team working

• Understand own role and scope and identify how this may develop over time.
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
• Liaise with CCG colleagues including CCG pharmacists as appropriate, on prescribing related matters to ensure consistency of patient care and benefit.
• Liaise with colleagues on prescribing related matters to ensure consistency of patient care.
• Foster and maintain strong links with all services across the PCN and neighbouring networks.
• Participate in team activities that create opportunities to improve patient care.
• Prioritise own workload and ensure effective time-management strategies.
• Discuss, highlight and work with the team to create opportunities to improve patient care.

• Identify cohorts of patients at high risk of harm from medicines through pre-prepared practice computer searches. This might include risks that are patient related, medicine related, or both.
• Comply at all times with Health and Safety policy, in particular following safe working procedures and reporting incidents using the organisations Incident Reporting Systems.
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.
• Comply with the Data Protection Act (2018) and the Access to Health Records Act (1990).
• Manage and assess patient risk within areas of responsibility, ensuring adequate measures are in place to patients.
• Support infection-control measures within the practice according to local and national guidelines.
• Participate in the implementation of local and national strategies that are aligned to the values and culture of general practice.

Person Specification

Qualifications

Essential

• Completion of an undergraduate degree in pharmacy
• Up to date registration with the General Pharmaceutical Council
• Demonstrates and understanding of, and conforms to, relevant standards of practice
• Follows professional and organisational policies/procedures relating to performance management

Desirable

• May hold or be working towards an independent prescribing qualification
• Clinical Diploma

Attributes

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Self-directed practitioner
• Highly motivated
• Flexibility
• Enthusiasm
• Team player
• Ability to work across boundaries

Desirable

• Ability to participate in Enhanced Access services (evenings and weekends) at an agreed rate of pay
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homes

Experience

Essential

• Experience and an awareness of the breadth of common acute and long-term conditions that are likely to be seen in general practice
• Experience of partnership/collaborative working and of building relationships across a variety of organisations

Desirable

• Experience of working in General Practice and / or PCNs
• Audit
• Research
• Project management
• Home visits

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mewstone PCN

Address

Dean Cross Surgery

21 Radford Park Road

Plymouth

PL9 9DL

United Kingdom

Employer's website

https://www.wemburysurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities:

In accordance with the practice timetable, as agreed, the post holder will be available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current practice disease management protocols, developing care plans for health

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data QOF data and other data required by the practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Participating in Significant Event Analysis

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

Participate in training plans of medical students as required

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within general practice

Other Practice Responsibilities:

Awareness of and compliance with all relevant practice/CQC policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Undertaking Duty Doctor responsibilities on a rotational basis

Contributing towards extended hours provision on a weekly basis

Supporting colleagues with the smooth running of the surgery by providing cover and assistance, in particular during periods of illness, annual leave or absence for other reasons

Personal/Professional Development:

Attend courses and study days to ensure continuing professional development, taking responsibility for own development

Participate in individual performance review including annual appraisals and internal peer review

Health and Safety

Comply with all Health and Safety and infection control requirements

Take responsibility for own health and safety and that of other persons who may be affected by your own acts or omissions

Equality and Diversity

Comply with the practice Equal Opportunities Policy and Procedure

Behave in a manner which is welcoming, non-judgemental and respectful to the differing needs, beliefs, circumstances and perspectives of patients, carers and colleagues

Quality, Risk Management and Clinical Governance

Work within the clinical governance processes of the practice

Identify, manage and share issues relating to quality and risk in line with practice policies and procedures

Participate in practice quality improvement initiatives

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998, General Data Protection Regulation and Caldicott Principles.

This job description outlines the key duties and responsibilities of the role but is not an exhaustive list. It may be amended and developed as required to reflect changing circumstances, development of the role or the needs of the practice.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration, on Medical Performers List or GPST3 due to complete training
• Organised and efficient in record keeping and completion of paperwork Time management being able to prioritise work
• Effective communication and collaboration skills
• Commitment to primary prevention and health improvement Commitment to addressing health inequalities
• Ability to act in a way that empowers patients and advocates for them where needed.

Desirable

• HYMS/GP Trainer
• SystmOne experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Healthcare Assistant / Care Co-ordinator will work under the direction of the GPs and nursing team to support the delivery of high-quality patient care across the practice group.

The post holder will undertake delegated clinical duties within their competence, support the delivery of preventative healthcare programmes, assist with chronic disease monitoring where appropriate, and contribute to the smooth running of clinical services.

The role also includes care coordination responsibilities, helping to ensure patients receive timely access to appropriate services, supporting continuity of care, and working closely with the wider multidisciplinary team.

As the Practice Group operates from multiple sites, the successful candidate will be expected to work across all locations as required.

Undertake delegated clinical procedures following appropriate training and competency assessment, including:

• Phlebotomy (essential)
• Blood pressure monitoring
• Pulse rate and rhythm
• Temperature measurement
• Height, weight and BMI recording
• Urinalysis
• ECG recording
• Basic wound care and dressings
• Seasonal influenza, RSV, Shingles, Pneumonia vaccinations (where trained or training will be provided)
• Collection and processing of specimens
• Chaperoning clinicians where appropriate

• Deliver compassionate, patient-centred care.
• Promote dignity, privacy and respect.
• Support patients in maintaining and improving their health.
• Provide health promotion advice within own competence.
• Recognise any changes in a patient's condition and escalate concerns appropriately.

• Support patients to access appropriate services both within and outside the practice.
• Assist with care planning and follow-up where appropriate.
• Liaise with community teams and external healthcare providers.
• Support recall programmes and health promotion initiatives.
• Assist in identifying patients requiring reviews or additional support.
• Contribute towards improving patient outcomes through effective coordination of care.

• Maintain accurate electronic patient records.
• Complete documentation in accordance with practice policies.
• Manage clinical stock and equipment.
• Ensure consulting rooms are prepared before clinics.
• Clean and maintain equipment in accordance with infection prevention policies.
• Report equipment faults promptly.

• Maintain high standards of cleanliness.
• Follow all infection prevention procedures.
• Dispose of clinical waste safely.
• Adhere to national and local IPC guidance.

• Communicate effectively with patients, relatives and colleagues.
• Work collaboratively within the multidisciplinary team.
• Maintain patient confidentiality at all times.
• Demonstrate professionalism and compassion in all interactions.

• Work within the limits of own competence.
• Maintain mandatory training.
• Participate in appraisal and personal development.
• Participate in clinical audits and quality improvement activities.
• Adhere to all Practice policies, procedures and NHS guidance.
• Maintain professional registration where applicable.

Person Specification

Qualifications

Essential

• NVQ Level 2 or Level 3 in Health & Social Care (or equivalent experience)
• Phlebotomy competency
• Basic Life Support certification (or willingness to undertake)
• GCSE (or equivalent) English and Maths

Desirable

• Care Certificate
• Venepuncture qualification
• ECG competency
• Influenza vaccination training
• Care Co-ordinator experience
• Experience using SystmOne

Experience

Essential

• Experience working as a Healthcare Assistant within Primary Care, Community Care or Secondary Care
• Experience undertaking phlebotomy
• Experience working directly with patients
• Experience maintaining accurate clinical records
• Understanding of confidentiality and data protection

Desirable

• GP Practice experience
• Experience supporting chronic disease management
• Experience coordinating patient care
• Experience with recall systems
• Experience working across multiple clinical sites

Skills

Essential

• Excellent communication skills
• Friendly and approachable manner
• Compassionate and caring attitude
• Excellent time management
• Good organisational skills
• Ability to prioritise workload
• Ability to work calmly under pressure
• Strong team working skills
• Good IT skills
• Accurate record keeping
• Ability to work independently when required

Desirable

• Experience using SystmOne
• Experience using Accurx
• Audit experience

Knowledge

Essential

• Understanding of infection prevention and control
• Understanding of safeguarding responsibilities
• Knowledge of confidentiality and GDPR
• Awareness of health promotion
• Understanding of patient-centred care

Desirable

• Understanding of QOF
• Knowledge of Enhanced Services
• Understanding of Primary Care Networks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

AMP Group Practice

Address

Spa Pool Road

Askern

Doncaster

DN6 0HZ

United Kingdom

Employer's website

https://www.askernmedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

We are seeking a caring, enthusiastic and motivated Healthcare Assistant / GP Assistant to join our busy multi-site practice team.

The role will support GPs, Practice Nurses and the wider clinical team in delivering high-quality patient care. Duties will include phlebotomy, blood pressure checks, routine observations, ECGs, urinalysis, new patient checks, basic dressings and vaccinations where appropriately trained.

The post holder will also provide GP Assistant support, including preparing patients and clinical rooms, assisting during consultations and minor procedures, chaperoning, supporting clinical documentation, referrals and investigations, and helping with the smooth running of clinics.

Additional responsibilities will include preparing for and assisting clinicians during our in-house minor surgery and carpal tunnel clinics, including patient preparation, equipment and room preparation, assistance during procedures and post-procedure support.

The successful candidate will have excellent communication, organisational and time-management skills, a compassionate approach and the ability to work calmly under pressure.

The role is 30 hours per week, Monday to Friday, including a minimum of one late evening until 8.00pm each week, with a requirement to work flexibly across our practice sites.

All duties will be undertaken within the individual's training, competence and scope of practice.

Person Specification

Qualifications

Essential

• Good general education (e.g GCSEs)
• Qualified in phlebotomy

Desirable

• Qualified to NVQ level 3

Experience

Essential

• Experience in a Healthcare Assistant role in a primary care setting or A/e department

Desirable

• Experience of working in a GP's surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

AMP Group Practice

Address

Conisbrough Medical Practice

Stone Castle Centre

Conisbrough

Doncaster

South Yorkshire

DN12 3JW

United Kingdom

Employer's website

https://www.askernmedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary

To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.

Job responsibilities

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked and a record kept of all financial transactions.

To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPA for processing and reimbursement. The forms should be bundled in accordance with current PPA guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA.

To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy.

To notify the authorising doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken.

To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order.

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audits where appropriate.

Person Specification

Additional Criteria

Essential

• Effective team worker
• Ability to work flexibly
• Ability to develop supportive relationships with colleagues
• Ability to work under own initiative
• Ability to follow guidelines and protocols.

Qualifications

Essential

• NVQ Level 2 dispensing qualification Proof/certification required.
• Good standard of general education

Experience

Essential

• Excellent IT skills
• Excellent communication skills, verbal and written.
• An understanding, acceptance and adherence to the need for strict confidentiality.

Desirable

• Experience of answering telephone queries in a busy environment.
• Experience of a computerised clinical system (Emis, SystmOne etc.)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilities

Provide autonomous assessment, diagnosis and management of patients presenting with urgent, acute and undifferentiated health needs. Develop treatment plans, initiate appropriate interventions, manage clinical risk and ensure safe referral or escalation when required.

Home Visiting and Community-Based Care

Undertake home visits for patients unable to attend practice, delivering comprehensive clinical assessment and treatment in community settings. Support care closer to home and help prevent unnecessary hospital admissions where clinically appropriate.

Same-Day Access, Triage and Clinical Prioritisation

Provide timely same-day care through face-to-face, telephone and remote consultations. Assess urgency, prioritise patients according to clinical need and contribute to effective patient navigation across services.

Communication and Multidisciplinary Working

Work collaboratively with GPs, nurses, pharmacists, community teams and other healthcare professionals to deliver coordinated, patient-centred care. Communicate clearly with patients, carers and colleagues to support informed decision-making.

Delivering a Quality Service and Clinical Governance

Maintain high standards of clinical practice through accurate record keeping, evidence-based care, patient safety activities, audit and quality improvement initiatives. Contribute to the ongoing development of urgent care pathways and services.

Professional Practice and Development

Maintain professional registration and continuing professional development requirements. Participate in clinical supervision, reflective practice and learning activities to support the delivery of high-quality urgent care services.

Information Governance

Ensure accurate use of clinical systems and maintain confidentiality in line with information governance and data protection requirements, supporting safe and effective patient care.

Health, Safety, Infection Prevention and Equality

Work in accordance with organisational policies relating to health and safety, lone working, infection prevention and safeguarding. Promote equality, diversity and inclusion, ensuring equitable access to care for all patients.

Person Specification

Additional Criteria

Essential

• Clinical knowledge
• Strong knowledge of acute illness, clinical deterioration and urgent presentations.
• Knowledge of structured history taking, physical examination and differential diagnosis.
• Understanding of clinical risk, red flags, escalation and safety-netting.
• Understanding of professional accountability, scope of practice and the limits of competence.
• Knowledge of safeguarding adults and children, mental capacity and consent.
• Understanding of evidence-based practice and the use of current clinical guidance
• Clinical and professional skills
• Able to undertake autonomous clinical assessment and examination.
• Able to formulate differential diagnoses and appropriate management plans.
• Able to recognise deterioration and initiate appropriate emergency or urgent escalation.
• Able to work safely and confidently as a lone practitioner in patients' homes.
• Able to prioritise workload and manage competing clinical demands.
• Excellent verbal and written communication skills.
• Able to communicate risk, uncertainty and complex information clearly to patients, carers and colleagues.
• Able to work effectively within a multidisciplinary team while retaining professional autonomy.
• Accurate and timely clinical record keeping and effective use of digital clinical systems.
• Personal Attributes
• Self-directed, accountable and professionally curious.
• Calm and effective clinical decision-maker in situations of uncertainty or pressure.
• Able to recognise and communicate own limitations appropriately.
• Flexible and responsive to changing service and patient need.
• Commitment to compassionate, person-centred care.
• Positive team contributor with a commitment to shared learning and improvement.
• Other requirements
• Full UK driving licence and access to suitable transport for business use, subject to reasonable adjustments where applicable.
• Ability and willingness to work across practice sites and undertake home visits.

Desirable

• Clinical Knowledge
• Knowledge of general practice systems, pathways and the wider primary/community care environment.
• Knowledge of frailty, multimorbidity and complex community assessment.
• Knowledge of medicines optimisation and prescribing in primary care.
• Knowledge of clinical governance, patient safety and quality improvement in primary care.
• Clinical and professional skills
• Independent prescribing and medicines-management skills.
• Ability to provide clinical advice, case discussion or debrief to colleagues.
• Clinical supervision and competency-assessment skills.
• Audit, service evaluation or quality-improvement skills.
• Teaching and facilitation skills.
• Personal attributes
• Interest in developing urgent and community-based care within general practice.
• Ability to contribute to service redesign, clinical pathways or wider organisational learning.

Experience

Essential

• Substantial post-registration clinical experience.
• Demonstrable experience of autonomous assessment and clinical decision-making.
• Significant experience assessing acutely unwell, undifferentiated or deteriorating patients.
• Experience of working independently in community, ambulance, urgent, emergency or comparable clinical settings.
• Experience of making safe decisions about treatment, referral, escalation and disposition

Desirable

• Previous general practice or primary care experience.
• Urgent treatment centre, same-day emergency care, community urgent response or equivalent experience.
• Home-visiting experience within primary or community care.
• Experience working as an independent prescriber.
• Experience supporting or supervising other clinicians.
• Experience contributing to audit, quality improvement, clinical governance or pathway development.

Qualifications

Essential

• Registered Paramedic with the HCPC, Registered Nurse with the NMC, or another appropriately registered healthcare professional with directly relevant urgent-care experience.
• Evidence of continuing professional development relevant to acute and urgent clinical practice
• Clinical knowledge
• Strong knowledge of acute illness, clinical deterioration and urgent presentations.
• Knowledge of structured history taking, physical examination and differential diagnosis.
• Understanding of clinical risk, red flags, escalation and safety-netting.
• Understanding of professional accountability, scope of practice and the limits of competence.
• Knowledge of safeguarding adults and children, mental capacity and consent.
• Understanding of evidence-based practice and the use of current clinical guidance
• Clinical and professional skills
• Able to undertake autonomous clinical assessment and examination.
• Able to formulate differential diagnoses and appropriate management plans.
• Able to recognise deterioration and initiate appropriate emergency or urgent escalation.
• Able to work safely and confidently as a lone practitioner in patients' homes.
• Able to prioritise workload and manage competing clinical demands.
• Excellent verbal and written communication skills.
• Able to communicate risk, uncertainty and complex information clearly to patients, carers and colleagues.
• Able to work effectively within a multidisciplinary team while retaining professional autonomy.
• Accurate and timely clinical record keeping and effective use of digital clinical systems.
• Personal Attributes
• Self-directed, accountable and professionally curious.
• Calm and effective clinical decision-maker in situations of uncertainty or pressure.
• Able to recognise and communicate own limitations appropriately.
• Flexible and responsive to changing service and patient need.
• Commitment to compassionate, person-centred care.
• Positive team contributor with a commitment to shared learning and improvement.
• Other requirements
• Full UK driving licence and access to suitable transport for business use, subject to reasonable adjustments where applicable.
• Ability and willingness to work across practice sites and undertake home visits.

Desirable

• Independent / non-medical prescribing qualification.
• Postgraduate study at Level 7 in urgent care, minor illness, clinical assessment or a related field.
• MSc Advanced Clinical Practice or equivalent advanced-practice qualification.
• Clinical supervision, mentorship or teaching qualification.
• Previous general practice or primary care experience.
• Urgent treatment centre, same-day emergency care, community urgent response or equivalent experience.
• Home-visiting experience within primary or community care.
• Experience working as an independent prescriber.
• Experience supporting or supervising other clinicians.
• Experience contributing to audit, quality improvement, clinical governance or pathway development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Care Co-ordinator

Job Description

Accountable to: Head of Projects & Performance; Care Co-ordinator Team Leader

Reports to: Care Co-ordinator Team Leader

Role Purpose:

To support the practice in delivering excellent patient care by effectively co-ordinating different elements of care from multi-disciplinary teams within and outside the practice

Service Co-ordination

Provide coordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, and other primary care professionals

Co-ordinate the work of healthcare professionals and non-clinical staff involved in the care of patients registered at the practice

Co-ordinate MDT meetings, collating information on patients requiring review and providing secretarial and administrative support, and ensuring the completion of resulting actions

Act on communications from hospitals, community services, mental health services and other providers

Facilitate inter-agency communication to support the discharge and handover of patients between different health and care settings

Support Lead GPs with the administrative aspects of QOF (Quality Outcomes Framework)

Act as a single point of contact for health professionals and patients within your remit

Active Care Planning

Work with GPs and other primary care professionals to identify and manage patients

Work with defined cohorts of patients, focusing on what matters to the person

Patient Support

Help people to manage their health needs through answering queries, making appointments, booking tests and arranging other reviews including long-term condition reviews

Ensuring that actions from review meetings are progressed on behalf of patients

Proactively support patients to participate in local and national screening programmes

Support people to understand their level of knowledge, skills and confidence

Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level

Identify and address safeguarding concerns

Identify and support carers of patients to ensure that they also look after their own wellbeing

Development Activity

Actively promote your role within the practice and PCN

Contribute to tackling inequalities in health and social care for example individuals with long-term conditions and complex care needs

Support the development and implementation of projects and initiatives aimed at improving care for patients

Reporting

Maintain accurate, effective records of activity and produce reports as required

Provide agreed performance/activity data

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Personal Qualities

Essential

• Approachable and flexible
• Sensitive to patients needs
• Ability and willingness to work across all Holderness Health sites

Experience

Essential

• Experience of working in a busy and demanding environment
• Experience of delivering high quality customer or patient care
• Experience of general administration processes and record keeping
• Computer literate with an ability to use the required IT systems and Microsoft Office
• Intermediate level of Excel skills
• Excellent communication skills, both verbal and written, telephone and face to face
• Able to effectively manage own workload
• Able to meet deadlines, work under pressure and balance priorities
• Attention to detail ensuring a high level of accuracy and confidentiality
• Able to build and sustain relationships at all levels

Desirable

• Experience of working in a health or social care setting, ideally general practice
• Experience of SystmOne clinical system
• Experience of recording notes/actions
• Understanding of patient care needs
• Knowledge of medical terminology
• An understanding and knowledge of the workings of the NHS
• Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty

Qualifications

Essential

• Good standard of general education (NVQ Level 2 or equivalent)

Desirable

• NVQ Level 3 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

a. To support the practice with all aspects of medicines optimisation

b. Patient facing or telephone medication reviews

c. Structure medication reviews with direct patient contract

d. Management of long-term conditions

e. Reviewing systems for safer prescribing

f. Contributing to repeat prescriptions authorisation and reauthorisation

g. Actioning acute prescription requests

h. Contributing to achievement of QOF and locally commissioned quality improvement schemes

i. Undertaking clinical audits

j. Implement prescribing changes

k. Identify national and local policy and guidance that affects patient safety through the use of medicines (MHRA alerts, products withdrawals, etc)

Person Specification

Qualifications

Essential

• MPharm degree
• Independent Prescriber Qualification Recognised by the GPhC
• Membership Primary Care Pharmacy Association (PCPA)

Desirable

• Membership of the Royal Pharmaceutical Society

Skills

Essential

• Excellent communication skills (written and oral)
• Excellent IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS / SystmOne / Vision user skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills

Experience

Essential

• Experience of working with the general public
• Experience of establishing effective office administrative systems

Desirable

• Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Collingham Church View Surgery

Address

School Lane

Collingham

Wetherby

West Yorkshire

LS22 5BQ

United Kingdom

Employer's website

https://www.collinghamsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilites

The duties and responsibilities to be undertaken by the Finance Administrator may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Management Team. All duties are to be carried out professionally.

Monthly bank reconciliation using Xero Accounting software

Invoice production

Purchase ledger control

Accurate recording of VAT giving consideration to the complex nature of GP VAT rules

Support the Finance, Payroll and Pension Administrator with payroll calculations and payments

Petty cash management

Supporting our Data Quality Administrator with monthly drug invoice inspection and entry

Creation and reconciliation of bank payment batches using Lloyds Commercial Banking

Credit card reconciliation

Practice procurement

Liaise with practice accountants

Maintain various finance reconciliation spreadsheets

Highlight missing or inaccurate financial claims

Support the Head of Finance with Enhanced Services searches and claims

Income monitoring including reconciling monthly GMS statements and NHS income

Monitoring the Finance email inbox and highlighting/forwarding incoming emails appropriately to Finance, Payroll and Pension Administrator or Head of Finance

Other general administrative duties

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality, diversity and inclusion

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Responsible for undertaking own mandatory training as per practice policy

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either or when supervised

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Person Specification

Additional Criteria

Essential

• Ability to work as part of a team
• High degree of self-motivation and initiative.

Experience

Essential

• Xero Accounting software knowledge and experience
• Inputting and reconciling financial data
• Producing accurate and complex finance schedules and documentation.
• Experience in an accountancy/ finance background.
• Comfortable operating in a fast-paced environment.

Desirable

• Experience of financial functions and requirements of a GP Practice/NHS organisation
• Completing payroll for a large organisation using Sage 50 Payroll experience

Qualifications

Essential

• Educated to a high standard of GCSEs including Maths and English

Desirable

• AAT qualified or part-qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job duties/responsibilities:

Ensure an effective and efficient patient service is provided to patients and any other visitors to the practice

Provide care navigation/signposting of patients

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.

Liaise with other clinical staff including District Nurses, Health Visitors etc.,

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits into clinical system, ensuring to carefully record all relevant details and referring to duty doctor where necessary.

Advise patients of relevant charges for private (non-General Medical Services) services.

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.

Ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

Premises:

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Ensure efficient running of appointment system and monitor flow of patients into Treatment/Consulting rooms.

To work in accordance of written protocols

Fax and photocopy as requested

Be able to cover reception positions as necessary

Process patients changes of address computer data and medical records (have knowledge of practice area)

Have working knowledge of telephone/on call system, during and after hours

Ensure building security have thorough knowledge of doors/windows/alarm and report any concerns

Carry out any other tasks allocated by managers

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Responsible for undertaking own mandatory training as per practice policy

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will-

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Ensure they have a full and clean driving license

Person Specification

Additional Criteria

Essential

• Computer literate with an ability to use the required IT systems and Microsoft Office
• Excellent communication skills, both verbal and written
• Able to effectively manage own workload
• Able to meet deadlines, work under pressure and balance priorities
• Able to build and sustain relationships at all levels
• Committed to personal development
• Approachable and flexible
• Honest and reliable
• Sensitive to patients needs
• Ability and willingness to work across all Holderness Health sites

Desirable

• Understanding of patient care needs
• Knowledge of medical terminology

Experience

Essential

• At least 2 years working in a customer faced environment
• Experience of delivering high quality customer or patient care
• Experience of general administration processes and record keeping
• Understanding of confidentiality and data protection requirements
• Good listening, written and interpersonal skills with both staff and patients/public
• Excellent telephone skills

Desirable

• Experience of working in a health or social care setting, ideally general practice
• Experience of MS office packages and clinical system

Qualifications

Essential

• Good standard of general education (NVQ Level 2 or equivalent)

Desirable

• Customer care training/qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Healthcare Assistant / Care Co-ordinator will work under the direction of the GPs and nursing team to support the delivery of high-quality patient care across the practice group.

The post holder will undertake delegated clinical duties within their competence, support the delivery of preventative healthcare programmes, assist with chronic disease monitoring where appropriate, and contribute to the smooth running of clinical services.

The role also includes care coordination responsibilities, helping to ensure patients receive timely access to appropriate services, supporting continuity of care, and working closely with the wider multidisciplinary team.

As the Practice Group operates from multiple sites, the successful candidate will be expected to work across all locations as required.

Undertake delegated clinical procedures following appropriate training and competency assessment, including:

• Phlebotomy (essential)
• Blood pressure monitoring
• Pulse rate and rhythm
• Temperature measurement
• Height, weight and BMI recording
• Urinalysis
• ECG recording
• Basic wound care and dressings
• Seasonal influenza, RSV, Shingles, Pneumonia vaccinations (where trained or training will be provided)
• Collection and processing of specimens
• Chaperoning clinicians where appropriate

• Deliver compassionate, patient-centred care.
• Promote dignity, privacy and respect.
• Support patients in maintaining and improving their health.
• Provide health promotion advice within own competence.
• Recognise any changes in a patient's condition and escalate concerns appropriately.

• Support patients to access appropriate services both within and outside the practice.
• Assist with care planning and follow-up where appropriate.
• Liaise with community teams and external healthcare providers.
• Support recall programmes and health promotion initiatives.
• Assist in identifying patients requiring reviews or additional support.
• Contribute towards improving patient outcomes through effective coordination of care.

• Maintain accurate electronic patient records.
• Complete documentation in accordance with practice policies.
• Manage clinical stock and equipment.
• Ensure consulting rooms are prepared before clinics.
• Clean and maintain equipment in accordance with infection prevention policies.
• Report equipment faults promptly.

• Maintain high standards of cleanliness.
• Follow all infection prevention procedures.
• Dispose of clinical waste safely.
• Adhere to national and local IPC guidance.

• Communicate effectively with patients, relatives and colleagues.
• Work collaboratively within the multidisciplinary team.
• Maintain patient confidentiality at all times.
• Demonstrate professionalism and compassion in all interactions.

• Work within the limits of own competence.
• Maintain mandatory training.
• Participate in appraisal and personal development.
• Participate in clinical audits and quality improvement activities.
• Adhere to all Practice policies, procedures and NHS guidance.
• Maintain professional registration where applicable.

Person Specification

Qualifications

Essential

• NVQ Level 2 or Level 3 in Health & Social Care (or equivalent experience)
• Phlebotomy competency
• Basic Life Support certification (or willingness to undertake)
• GCSE (or equivalent) English and Maths

Desirable

• Care Certificate
• Venepuncture qualification
• ECG competency
• Influenza vaccination training
• Care Co-ordinator experience
• Experience using SystmOne

Experience

Essential

• Experience working as a Healthcare Assistant within Primary Care, Community Care or Secondary Care
• Experience undertaking phlebotomy
• Experience working directly with patients
• Experience maintaining accurate clinical records
• Understanding of confidentiality and data protection

Desirable

• GP Practice experience
• Experience supporting chronic disease management
• Experience coordinating patient care
• Experience with recall systems
• Experience working across multiple clinical sites

Skills

Essential

• Excellent communication skills
• Friendly and approachable manner
• Compassionate and caring attitude
• Excellent time management
• Good organisational skills
• Ability to prioritise workload
• Ability to work calmly under pressure
• Strong team working skills
• Good IT skills
• Accurate record keeping
• Ability to work independently when required

Desirable

• Experience using SystmOne
• Experience using Accurx
• Audit experience

Knowledge

Essential

• Understanding of infection prevention and control
• Understanding of safeguarding responsibilities
• Knowledge of confidentiality and GDPR
• Awareness of health promotion
• Understanding of patient-centred care

Desirable

• Understanding of QOF
• Knowledge of Enhanced Services
• Understanding of Primary Care Networks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

AMP Group Practice

Address

Spa Pool Road

Askern

Doncaster

DN6 0HZ

United Kingdom

Employer's website

https://www.askernmedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities:

In accordance with the practice timetable, as agreed, the post holder will be available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current practice disease management protocols, developing care plans for health

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data QOF data and other data required by the practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Participating in Significant Event Analysis

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

Participate in training plans of medical students as required

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within general practice

Other Practice Responsibilities:

Awareness of and compliance with all relevant practice/CQC policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Undertaking Duty Doctor responsibilities on a rotational basis

Contributing towards extended hours provision on a weekly basis

Supporting colleagues with the smooth running of the surgery by providing cover and assistance, in particular during periods of illness, annual leave or absence for other reasons

Personal/Professional Development:

Attend courses and study days to ensure continuing professional development, taking responsibility for own development

Participate in individual performance review including annual appraisals and internal peer review

Health and Safety

Comply with all Health and Safety and infection control requirements

Take responsibility for own health and safety and that of other persons who may be affected by your own acts or omissions

Equality and Diversity

Comply with the practice Equal Opportunities Policy and Procedure

Behave in a manner which is welcoming, non-judgemental and respectful to the differing needs, beliefs, circumstances and perspectives of patients, carers and colleagues

Quality, Risk Management and Clinical Governance

Work within the clinical governance processes of the practice

Identify, manage and share issues relating to quality and risk in line with practice policies and procedures

Participate in practice quality improvement initiatives

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998, General Data Protection Regulation and Caldicott Principles.

This job description outlines the key duties and responsibilities of the role but is not an exhaustive list. It may be amended and developed as required to reflect changing circumstances, development of the role or the needs of the practice.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration, on Medical Performers List or GPST3 due to complete training
• Organised and efficient in record keeping and completion of paperwork Time management being able to prioritise work
• Effective communication and collaboration skills
• Commitment to primary prevention and health improvement Commitment to addressing health inequalities
• Ability to act in a way that empowers patients and advocates for them where needed.

Desirable

• HYMS/GP Trainer
• SystmOne experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Healthcare Assistant (HCA) Job Description

Reports To

Practice Nurse Lead

Accountable To

Practice Manager / GP Partners

Hours

Part time, around 25, as agreed with successful candidate

Salary

Competitive

Location

Church View Surgery, PL9 9BW

Job Purpose

To work as part of the primary healthcare team, supporting the Practice Nurses and GPs in delivering high-quality patient care. The Healthcare Assistant will undertake a range of clinical and administrative duties to assist in the efficient delivery of services to patients.

Key Responsibilities

Clinical Duties

The Healthcare Assistant will undertake duties appropriate to their training, competence and practice protocols, including:

• Measuring and recording blood pressure.
• Venepuncture (taking blood samples).
• Performing ECGs.
• NHS Health Checks.
• Height, weight and BMI measurements.
• Urinalysis and preparation of specimens for investigation.
• Basic wound care and dressing changes as directed.
• Removal of sutures and clips where trained and competent.
• New patient health checks.
• Smoking cessation support and lifestyle advice.
• Monitoring patients with long-term conditions under the direction of a registered clinician.
• Administering vaccinations where appropriately trained and authorised.
• Recording clinical information accurately within the clinical system.
• Chaperoning patients during consultations and examinations.
• Infection prevention and control duties.

Patient Care

• Treat patients with dignity, respect and compassion.
• Promote patient independence and wellbeing.
• Provide health promotion information and signposting to relevant services.
• Respond appropriately to patient concerns and escalate when required.
• Maintain patient confidentiality at all times in accordance with GDPR and NHS requirements.

Administrative Duties

• Ensure accurate completion of clinical records.
• Manage stock levels within treatment rooms.
• Order clinical supplies as required.
• Prepare and maintain clinical rooms and equipment.
• Participate in recall and screening programmes.
• Support the practice with audit and quality improvement activities.

Communication

• Communicate effectively with patients, carers, colleagues and external organisations.
• Work collaboratively with the wider multidisciplinary team.
• Escalate safeguarding concerns in accordance with practice policy.

Safeguarding

• Be aware of safeguarding responsibilities relating to children and vulnerable adults.
• Report concerns promptly through the appropriate channels.
• Participate in safeguarding training as required.

Professional Responsibilities

• Work within the limits of competence at all times.
• Maintain mandatory training requirements.
• Participate in supervision, appraisal and personal development.
• Adhere to practice policies, procedures and protocols.
• Maintain registration of competencies where applicable.

Health & Safety

• Comply with Health and Safety legislation and practice policies.
• Follow infection prevention and control procedures.
• Report incidents, accidents and near misses promptly.

Person Specification

Essential Criteria

Qualifications

• Educated to GCSE level (or equivalent) including English and Maths.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing professional development.

Experience

• Experience working in a healthcare or care setting.
• Experience dealing with members of the public.
• Experience maintaining confidential records.

Knowledge

• Understanding of patient confidentiality.
• Understanding of infection prevention and control.
• Awareness of safeguarding responsibilities.
• Knowledge of basic clinical observations.

Skills and Abilities

• Excellent communication and interpersonal skills.
• Ability to work as part of a multidisciplinary team.
• Good organisational skills.
• Ability to prioritise workload effectively.
• Basic IT skills and experience using electronic systems.
• Ability to demonstrate empathy and compassion.

Personal Attributes

• Professional and reliable.
• Flexible and adaptable.
• Caring and patient-focused.
• Willingness to learn and develop.
• Positive and proactive attitude.

Desirable Criteria

Qualifications

• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, health checks or wound care.

Experience

• Experience working in General Practice.
• Experience using EMIS Web, SystmOne or other GP clinical systems.
• Experience conducting NHS Health Checks.
• Experience supporting patients with long-term conditions.

Knowledge

• Understanding of Quality and Outcomes Framework (QOF).
• Knowledge of NHS primary care services.
• Awareness of CQC requirements and standards.

Key Competencies

The postholder will demonstrate:

• Patient-centred care.
• Effective communication.
• Teamwork and collaboration.
• Professionalism and integrity.
• Attention to detail.
• Commitment to continuous improvement.
• Respect for equality, diversity and inclusion.

This job description is intended as a guide to the main responsibilities of the role and is not an exhaustive list of duties. Responsibilities may change in line with service requirements and the needs of the practice.

Person Specification

Personal Attributes

Essential

• Caring, compassionate and patient-focused approach.
• Professional, reliable and trustworthy.
• Positive and proactive attitude.
• Flexible and adaptable to the needs of the service.
• Commitment to high standards of patient care.
• Commitment to equality, diversity and inclusion.
• Willingness to undertake further training and development.

Desirable

• Enthusiasm for working within Primary Care.
• Interest in preventative healthcare and health promotion.
• Ability to contribute positively to service development.

Qualifications

Essential

• Essential
• GCSE grade C/4 or above (or equivalent) in English and Mathematics.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing learning and professional development.

Desirable

• Desirable
• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, NHS Health Checks, wound care or immunisations.

Other Criteria

Essential

• Ability to meet the travel requirements of the role.
• Willingness to undertake mandatory training.
• Satisfactory Disclosure and Barring Service (DBS) check.

Desirable

• Availability to provide flexibility during periods of increased service demand.

Knowledge and Skills

Essential

• Essential
• Understanding of patient confidentiality and data protection requirements.
• Understanding of infection prevention and control principles.
• Awareness of safeguarding responsibilities relating to children and vulnerable adults.
• Basic understanding of clinical observations and health promotion.
• Understanding of the importance of person-centred care.
• Excellent communication and interpersonal skills.
• Ability to build rapport with patients from diverse backgrounds.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to organise and prioritise workload effectively.
• Ability to work independently within agreed competencies.
• Good IT skills and confidence using electronic clinical systems.
• Accurate record-keeping and attention to detail.
• Ability to maintain professionalism and confidentiality at all times.

Desirable

• Knowledge of NHS primary care services.
• Understanding of Quality and Outcomes Framework (QOF).
• Awareness of Care Quality Commission (CQC) standards and requirements.
• Understanding of health inequalities and population health management.
• Experience using SystmOne.
• Ability to support audits and quality improvement initiatives.
• Ability to undertake patient recalls and administrative processes related to clinical care.

Experience

Essential

• Essential
• Experience working in a healthcare, care or customer-facing environment.
• Experience working directly with patients, service users or members of the public.
• Experience maintaining accurate and confidential records.
• Experience working as part of a team.

Desirable

• Desirable
• Previous experience working in General Practice or Primary Care.
• Experience undertaking phlebotomy.
• Experience performing ECGs and NHS Health Checks.
• Experience supporting patients with long-term conditions.
• Experience using GP clinical systems such as SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Church View Surgery

Address

30 Holland Road

Plymstock

Plymouth

Devon

PL9 9BW

United Kingdom

Employer's website

https://www.church-view-surgery.co.uk/ (Opens in a new tab)