Job description

Job responsibilities

Key Responsibilities

HR Administration

• Coordinate recruitment activities and interview administration.
• Undertake DBS checks and pre-employment screening.
• Administer new starter onboarding processes.
• Maintain electronic and paper staff records.
• Monitor and report on mandatory training compliance.
• Coordinate probation reviews and associated documentation.
• Support workforce compliance processes.
• Provide general HR administrative support.

Learning Events & Patient Safety

• Coordinate learning events and governance meetings.
• Prepare agendas and supporting documentation.
• Attend meetings and produce accurate minutes.
• Maintain action logs and monitor completion.
• Support DATIX incident administration and reporting.
• Support Learning from Patient Safety Events (LFPSE) reporting.
• Maintain governance records, trackers and documentation.
• Assist in preparing reports and compliance data.

Facilities Administration

• Coordinate building maintenance and repair requests.
• Liaise with contractors and service providers.
• Obtain quotations and arrange repairs.
• Maintain records relating to planned preventative maintenance.
• Monitor facilities compliance documentation.
• Support the administration of site-related contracts.

IT Support & Administration

• Provide first-line support for routine IT issues.
• Log, monitor and escalate IT support requests.
• Liaise with external IT providers.
• Support user account administration.
• Coordinate IT arrangements for starters, movers and leavers.
• Assist with Microsoft 365 administration.
• Support telephony administration and user changes.
• Maintain equipment inventories and asset registers.

Person Specification

Experience

Essential

• Previous administration experience
• Strong organisational and record-keeping skills.
• Excellent attention to detail.
• Good IT skills including Microsoft 365.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and manage competing priorities.

Desirable

• Experience in HR administration.
• Experience within healthcare or NHS settings.
• Knowledge of compliance, governance or patient safety processes.
• Experience liaising with contractors or IT providers.
• Understanding of recruitment and onboarding processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Churchmere Medical Group

Address

Trimpley Street

Ellesmere

Shropshire

SY12 0DB

United Kingdom

Employer's website

https://www.churchmere.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Managing Partner Support

• Manage the Managing Partner's diary, appointments and meeting schedules.
• Prioritise and coordinate incoming correspondence, emails and communications.
• Act as a key point of contact for internal and external stakeholders.
• Arrange meetings, venues and associated documentation.
• Prepare agendas and supporting papers.
• Attend meetings and produce accurate minutes where required.
• Maintain action logs and monitor progress against agreed actions.
• Provide administrative support for Managing Partner-led initiatives and projects.
• Assist with drafting correspondence, reports and presentations.

Management Team Support

• Organise Management Team meetings and events.
• Prepare and distribute agendas, reports and supporting documentation.
• Attend meetings and take minutes where required.
• Maintain and monitor action logs arising from meetings.
• Follow up outstanding actions on behalf of managers.
• Collate, maintain and distribute management information, reports and dashboards.
• Support planning sessions, and training and development events.
• Prepare presentations and format reports and business documents.
• Provide general administrative support to members of the Management Team.

Managing Partner Projects

• Organise project meetings and engagement sessions.
• Coordinate project documentation and filing systems.
• Schedule workshops and stakeholder meetings.
• Maintain project action logs and monitor progress.
• Track and chase agreed actions.
• Provide administrative and organisational support for Managing Partner-led projects.

Person Specification

Experience

Essential

• Previous experience in an Executive Assistant, Personal Assistant, Secretary or Senior Administrative role.
• Excellent organisational and planning skills.
• Strong written and verbal communication skills.
• Experience of minute taking and action tracking.
• Ability to manage multiple priorities and deadlines.
• Advanced Microsoft Office/Microsoft 365 skills.
• High level of professionalism and confidentiality.

Desirable

• Experience within a healthcare or NHS environment.
• Experience supporting senior managers or directors.
• Experience coordinating projects and meetings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Churchmere Medical Group

Address

Trimpley Street

Ellesmere

Shropshire

SY12 0DB

United Kingdom

Employer's website

https://www.churchmere.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Salaried GP, you will provide high-quality, patient-centred care as part of a supportive and collaborative clinical team. Duties will include:

• Routine GP consultations, both face-to-face and remote
• Home visits on a shared basis
• Managing clinical correspondence, test results and clinical administration
• Working closely with our multidisciplinary team to provide coordinated patient care
• Participating in clinical meetings, peer support and shared learning
• Supporting medical education and training activities where appropriate
• Contributing to practice and PCN initiatives in line with your interests and experience.
• You will be encouraged to develop your own clinical interests and will be supported with ongoing training and development opportunities.

Person Specification

Qualifications

Essential

• Trained and qualified GP

Desirable

• Excellent IT skills
• Previous experience working in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Churchmere Medical Group

Address

Trimpley Street

Ellesmere

Shropshire

SY12 0DB

United Kingdom

Employer's website

https://www.churchmere.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Leadership and Operational Management

• Provide day-to-day leadership, support and supervision to the Reception and Administration teams, promoting a positive, patient-focused culture.
• Support workforce planning and rota management to ensure appropriate staffing levels across both practice sites.
• Monitor team workloads, performance and service delivery, ensuring work is managed efficiently and effectively.
• Work alongside the Patient Services Manager to organise team meetings, training sessions and staff development activities.
• Ensure colleagues remain informed about practice policies, procedures and service developments.
• Act as a role model, providing guidance, coaching and support to team members as required.

• Ensure patients, visitors and healthcare professionals receive a courteous, professional and confidential service at all times.
• Support the effective delivery of reception and administrative functions, including appointment management, patient registrations, document workflow and patient enquiries.
• Develop and maintain a working knowledge of practice procedures, including referrals, test results, clinical correspondence, medical reports and registration processes.
• Support clinical and administrative colleagues with operational and administrative activities as required.
• Liaise effectively with hospitals, community services and other external organisations to support patient care and continuity of service.
• Use EMIS Web and other practice systems accurately and effectively to maintain patient records and administrative processes.

• Support the delivery of an efficient reception service across both practice sites.
• Ensure patients are signposted to the most appropriate service or healthcare professional.
• Respond to patient, staff and stakeholder enquiries in a professional and timely manner.
• Contribute to the continuous improvement of patient access, patient experience and service delivery across the practice.

• Maintain the highest standards of confidentiality and information governance in relation to patient, staff and organisational information.
• Ensure all information is handled in accordance with data protection legislation, NHS guidance and practice policies.
• Promote and uphold the principles of confidentiality, professionalism and patient trust in all areas of work.

Person Specification

Experience

Essential

• Excellent verbal and written communication skills, with the ability to communicate effectively with patients, colleagues and external stakeholders.
• Proven experience of leading and managing teams within a fast-paced patient-facing, healthcare or customer service environment.
• Demonstrable experience of developing, motivating and supporting staff to achieve their full potential while maintaining high standards of service delivery.
• Ability to build and maintain positive, effective working relationships with colleagues at all levels.
• Confidence and resilience to manage challenging conversations with patients and staff in a professional, empathetic and constructive manner.
• Experience of contributing to service improvement initiatives, including implementing change, developing processes and improving patient pathways.
• Strong organisational skills, with the ability to prioritise workloads, manage competing demands and work effectively under pressure.
• Ability to make sound decisions, resolve problems proactively and support colleagues through change.
• A commitment to delivering high-quality patient care and continuously improving the patient experience.
• Flexible approach to working hours to support the operational needs of the practice, including occasional evening and Saturday Extended Access sessions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Churchmere Medical Group

Address

Trimpley Street

Ellesmere

Shropshire

SY12 9BQ

United Kingdom

Employer's website

https://www.churchmere.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:

The following are core responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Clinically code data on EMIS.
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary.
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.
• Complete opening and closing procedures.

In addition to the core responsibilities, the Patient Services Advisor may be requested to:

• As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Support with induction and ongoing training of new staff.
• Support administrative staff, providing cover during staff absences.
• Action incoming emails and correspondence as necessary.
• Book/arranging minor op appointments and sending relevant information to patients.
• Collate and send back information on patients that were registered temporarily at the practice.
• Scan patient related documentation and attach scanned documents to patients healthcare records.
• Monitor and order practice stationery supplies including registration and prescription forms .
• Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.
• Partake in audit as directed by the audit lead

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent

Experience

Essential

• Excellent communications skills, oral and written
• Excellent Customer Service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Churchmere Medical Group

Address

Trimpley Street

Ellesmere

Shropshire

SY12 0DB

United Kingdom

Employer's website

https://www.churchmere.co.uk/ (Opens in a new tab)