Job description

Job responsibilities

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.
• To maintain a good working relationship with staff, doctors and patients. Contribute to the effectiveness of the team by reflecting on own and team activities and make suggestions on ways to improve and enhance the performance of the team and service development

• Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• GMC Registered
• MBBS or equivalent medical degree
• Inclusion on the Performers List
• Medical Indemnity
• Experience with British Health Care and Primary Care Systems
• Enhanced DBS Check

Desirable

• MRCGP
• EMIS clinical system

Experience

Essential

• Willing to successfully complete appropriate training for appraisal and remain up to date with the developing GP Appraisal, relicensing and revalidation agenda.
• Ability to work in a highly confidential environment
• Willingness to undertake continuing professional development
• Excellent communication skills including verbal, written, face to face and active listening skills.
• Ability to work as part of a team
• Sensitive to patient issues

Desirable

• To have a facilitative approach.
• Ability to work on own initiative
• Computer skills (familiar with the GP based software, Microsoft Word and e-mail).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

City Square Medical Group

Address

14 Deancross Street

London

E1 2QA

United Kingdom

Employer's website

https://citysquaremedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

As a Receptionist/Administrator, you will support the smooth running of the practice by providing an efficient, professional, and patient-focused service. Key responsibilities include:

1.Welcoming and assisting patients in a warm, friendly, and professional manner.

2.Managing appointments, telephone calls, emails, and patient queries efficiently and accurately.

3.Supporting the practice team with a range of administrative duties, including data entry, scanning, filing, processing correspondence, and maintaining accurate records.

4.Processing patient registrations, prescription requests, and other administrative tasks in line with practice procedures.

5.Ensuring patient confidentiality is maintained and sensitive information is handled securely in accordance with data protection requirements.

6.Working collaboratively with clinicians and the wider practice team to support high-quality patient care.

Person Specification

Experience

Essential

• 1.Previous front desk reception experience.
• 2.Strong organisational skills and the ability to prioritise tasks in a busy environment.
• 3.Excellent verbal and written communication skills.
• 4.A friendly, confident, and patient-centred approach.
• 5.Ability to work independently while contributing positively as part of a team.
• 6.A positive, proactive attitude with a willingness to learn and undertake further training.

Desirable

• 1.Experience using EMIS Web or other clinical systems.
• 2.Knowledge of GP practice procedures, including patient registration and prescription processes.
• 3.Excellent IT skills and confidence using digital systems.

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics and English (C or above)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

City Square Medical Group

Address

14 Deancross Street

London

E1 2QA

United Kingdom

Employer's website

https://citysquaremedicalgroup.nhs.uk/ (Opens in a new tab)