Job description

Job responsibilities

Purpose of the job

To help to create an efficient and effective, friendly and courteous day to day customer service/clinical administration department.

Communication - Responsible for answering daily calls and emails in a courteous/friendly manner. Responsible for communicating any issues to the Clinical Lead or Customer Service Supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases.

Entering/Monitoring of Referrals - Responsible for entering referrals immediately onto the computer system in an effective manner when the referral is received via a user, carer or family or from a prescriber.

Appointments - To assist with the arrangement and booking appointments with the clients / next of kin / carers, suppliers.

Queries/Enquires - Responsible for dealing with all queries from prescribers, service users, carers and colleagues, and passing on messages in a timely manner.

Administration - Responsible for the daily efficient running and accounting of all administrative operational systems within the clinical areas of the service.

IT/Data - Responsible for the development of processes, including designing of spreadsheets and pivot tables, for data required for reporting, as requested by clinical managers. Responsible for compiling and processing of data.

Hardware - Ensure that the IT equipment is maintained and functional. Responsible for the safekeeping of your own computer.

General - Responsible for helping out in any area of the Wheelchair Service. You will be assigned to specific areas or tasks associated with customer service. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.

Undertake the job in line with Ross Care competencies as follows:

Achieves business results and adds value to the service

Focuses on internal and external customers

Builds and maintains effective teamwork with colleagues

Embraces change

Perform duties according to all Company policies, procedures and instructions.

Person Specification

Experience

Essential

• Previous experience within a busy customer service department.
• Previous experience of administration, referral processing and NHS administrative procedures would be a huge advantage.
• Excellent communication skills are required to interact with internal staff, prescribers and service users.
• Excellent organisational skills with a good eye for detail.
• Must be able to work off their own initiative as well as part of a team.
• IT Literate with excellent skills in Word and Excel.
• Excellent telephone manner.

Desirable

• Experience with a similar type of role would be beneficial

Qualifications

Essential

• Qualified to GCSE A to C level or equivalent, including English and Maths.
• Any other qualification in IT or administration would be an advantage.

Additional

Essential

• Must be flexible, adaptable and positive in their approach to work.
• An enthusiastic and motivated individual who strives to succeed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ross Care

Address

Wrightington, Wigan and Leigh NHS Wheelchair Service

Claire House, Phoenix Way

Ince in Makerfield, Wigan

WN3 4NW

United Kingdom

Employer's website

https://rosscare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more details about this role and the responsibilities please see attached full Job Description and Person Specification.

Person Specification

Qualifications

Essential

• Medical Degree

Desirable

• MRCPsych OR MRCPsych equivalent approved by the Royal College of Psychiatrists

Eligibility

Essential

• GMC Registration
• Specialist Register

Desirable

• Approved Clinician

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

Pennington Unit, Leigh Infirmary

The Avenue

Leigh

WN1 1HS

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for detailed job description and main responsibilities.

Person Specification

Qualifications

Essential

• qualification - doctorate in clinical/counselling psychology or accredited psychological therapist in a NICE recommended talking therapy e.g., accredited CBT therapist, accredited CAT therapist.
• Relevant registration (HCPC, BABCP)

Desirable

• Completion of further post qualification training within psychological therapies (e.g., CAT, CBT, EMDR etc.).

Experience

Essential

• Demonstrable significant post-qualification experience of specialist psychological work with adults with complex needs within a secondary care setting and MDT
• Demonstrable experience of providing clinical supervision and consultation to psychologists, psychological therapists, or other core health professions and non-therapists
• Experience of leadership (e.g. clinical leadership, teaching/training, leading service development, chairing meetings)

Knowledge

Essential

• Understanding of a trauma informed approach to distress and the value and purpose of therapeutic relationships as a tool for intervention
• Understanding of the national guidance, and policy directives in relation to the development and delivery of psychological therapies within community services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

Wigan CMHT

Claire House

Phoenix Way

WN3 4NW

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Phlebotomy (taking blood samples)
• Blood pressure checks
• ECGs
• NHS Health Checks
• Routine health screening
• Chronic disease monitoring support
• Administering B12 injections, Shingles, Pneumococcal and flu vaccinations (if appropriately trained)
• Assisting with minor surgery and clinics
• Maintaining clinical equipment and stock
• Updating patient records accurately on the clinical system
• Supporting the nursing team and GPs as required
• Promoting health education and wellbeing

Person Specification

Qualifications

Essential

• NVQ Level 2 or 3 in Health and Social Care (or equivalent qualification)

Experience

Essential

• Previous experience in a General Practice or Primary Care setting
• Excellent communication and interpersonal skills
• Compassionate, patient-focused approach
• Ability to work both independently and as part of a team
• Good organisational and time-management skills
• IT skills and ability to use clinical systems (training provided)
• Commitment to patient confidentiality and data protection
• Commitment to undertake additional training to meet the requirements of the role of a Healthcare Assistant in General Practice

Desirable

• Phlebotomy, ECG, and vaccination experience.
• Understanding of infection control, health and safety, and safeguarding procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

Claire House Surgery

Phoenix Way

Lower Ince

Wigan

WN3 4NW

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification

Staff benefits

• Pay Enhancements:

Band

Saturday (midnight to midnight) and any week day after 8pm and before 6am

All time on Sundays and Public Holidays (midnight to midnight)

1

Time plus 47%

Time plus 94%

2

Time plus 41%

Time plus 83%

3

Time plus 35%

Time plus 69%

4 9

Time plus 30%

Time plus 60%

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)

Person Specification

Experience

Essential

• Post-registration experience of working in a multi-disciplinary Community Mental Health Team, Home Treatment Team or other statutory mental health community services
• Evidence of post-registration specialist training and development.
• Knowledge of eligibility requirements to access statutory mental health services

Desirable

• Good knowledge of community assets, including VCFSE
• Previous experience in a clinical supervisory role
• NMP

Qualifications

Essential

• Professional qualification and current registration (Qualified RMN, OT or Social Worker)

Desirable

• Post registration training relevant to mental health/leadership/management

Other

Essential

• Able to travel around the Trust footprint
• Ability to work over a 7 day period, from 9am to 7pm

Skills and Abilities

Essential

• Understand all Trust Policies and Procedures in community settings
• Understand the need to safeguard children and vulnerable adults
• Carry out all duties and responsibilities of the post in accordance with Equal Opportunities, equality and Diversity and dignity in care and work policies and principles
• Maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately, appropriately and kept up to date
• Evidence of completing mental health assessments
• Contribute to the control of risk and to report any incident, accident or near miss
• Evidence of risk and safety planning skills
• Evidence of continued learning through CPD or development

Desirable

• Take reasonable care of the health and safety of yourself and other persons
• Evidence of supporting a busy duty system
• Evidence of triaging referrals
• Evidence of Completing Biopsychosocial Assessments
• Evidence of working across multiple pathways

Knowledge

Essential

• Offer advice and consultation to members of the multi-disciplinary team based on solid clinical experience of mental health assessment
• Participate in and ensure provision of Clinical Supervision, both as Supervisee and Supervisor and an understanding of the Knowledge, Skills Framework under Agenda for Change
• Ensure compliance with policy, procedure, and protocol, in consultation with the Team Managers, other Senior Practitioners and Professional Leads
• Participate in multi-agency meetings e.g., Protection of Vulnerable Adults, Child Protection.
• Understand the Clinical Governance agenda and provide professional representation in local groups supporting consultation and implementation.
• Full understanding of the Care Programme Approach including the needs and rights of Carers.
• Understanding of current national policy and initiatives in relation to severe and enduring mental health issues.
• Good knowledge of assessment and triage of referrals
• Ability to formulate needs-led, recovery-focused care and pathway plans.
• Knowledge of risk assessment and risk management processes.
• Knowledge of relevant legislation including: Mental Health Act Mental Capacity Act Care Act Section 136 processes

Desirable

• Support the Team Managers and other Senior Practitioners / Professional Leads in the daily operation of the Teams.
• Promote a learning environment for students
• Detailed knowledge of local community, voluntary and third-sector services.

Communication

Essential

• Evidence of excellent verbal and written communication skills.
• Ability to build effective working relationships with service users, carers and partner agencies.
• Ability to communicate complex information and manage challenging or emotive situations.
• Experience of multidisciplinary team working.

Desirable

• Experience of working across organisational boundaries with health, social care and voluntary sector partners.

Governance

Essential

• Knowledge of safeguarding responsibilities.
• Understanding of information governance and confidentiality requirements.
• Commitment to maintaining accurate clinical records.
• Understanding of clinical governance and quality improvement principles.

Desirable

• Experience of participating in audits, service reviews or quality improvement initiatives
• Experience of implementing national guidance into practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

Claire House

Phoenix Way

Wigan

WN3 4NW

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

See attached detailed job description and person specification:

Staff benefits

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

Person Specification

Education and Qualifications

Essential

• GCSE Maths and English
• RSA level 2, NVQ level 2 or the equivalent experience.

Desirable

• Prior experience of using Microsoft packages

Experience

Essential

• Experience in working in a busy office environment.

Desirable

• Experience of working with members of the public. Including patients/service users

Knowledge

Essential

• Good understanding of confidentiality
• Understanding of Safeguarding

Desirable

• Understanding of Mental Health services

Skills and Abilities

Essential

• Effective communication skills
• A caring and sensitive attitude when communicating with staff and patients

Desirable

• Patient administration background Knowledge of the EPR system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

Claire House

Phoenix Way, Lower Ince

Wigan

WN3 4NW

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1 MAIN PURPOSE OF JOB:

To provide accounting support to the Finance Team, assisting with month-end processes, reconciliations, contract management and other finance activities. The role will undertake preparatory and routine accounting work and ensure compliance with the organisation's policies.

2 POSITION IN ORGANISATION:

The post holder reports to the Financial Accountant and is part of a small finance team. The role works closely with the Accountants and Purchase Ledger Assistant to support the effective operation of the finance function.

The post holder may provide support to volunteers involved in finance activities, including cash counting and preparation, when required.

3 SCOPE OF JOB:

Support the Accountants with month-end accounting processes, including journals, accruals, prepayments, recharges and departmental reviews.

Prepare supporting information for balance sheet reconciliations, financial analysis and management reporting, escalating discrepancies and issues to the appropriate Accountant.

Provide support across sales and purchase ledger activities, contract management, finance administration and ad-hoc finance projects.

4 DIMENSIONS & LIMITS OF AUTHORITY:

The role will work within the laid down procedures and delegated authority. The post holder will prepare and process accounting information for review by the relevant Accountant and will escalate complex or unusual matters as appropriate.

5 QUALIFICATIONS & SKILLS LEVEL:

Experience of working in an accounts department, with practical experience of accounting processes.

Knowledge and understanding of basic accounting principles, including accruals, prepayments, journals and reconciliations.

Computer literate, with good knowledge of Excel and experience of computerised finance systems, preferably SAGE 50.

Good planning and organisational skills, with the ability to manage deadlines and prioritise workloads.

Ability to communicate effectively both orally and in writing with colleagues across the organisation.

Display initiative and the ability to work independently while recognising when to seek guidance.

Good interpersonal skills and the ability to build effective working relationships with colleagues and departments.

Commitment to Claire House and its corporate objectives.

A belief in the value of volunteers and of a multi-disciplinary approach.

Understanding of the importance of confidentiality and the need for accuracy in financial information.

KEY RESPONSIBILITIES:

Month End & Management Accounts Support: (30%)

o Prepare accrual and prepayment workings for review by the relevant Accountant.

o Prepare and post agreed month-end journals in accordance with finance procedures.

o Prepare monthly departmental recharge and cross-cost workings.

o Assist with departmental month-end reviews and the preparation of supporting information.

o Investigate discrepancies identified during the month-end process and escalate issues where appropriate.

o Ensure allocated month-end tasks are completed accurately and within agreed deadlines.

Balance Sheet Reconciliations & Financial Analysis: (15%)

o Assist with the preparation and maintenance of selected Balance Sheet reconciliations.

o Prepare supporting schedules and information for Balance Sheet accounts.

o Assist with analysis of income and expenditure transactions, identifying unusual or unexplained movements.

o Work with departments and the Accountants to investigate and resolve coding or transaction queries.

Contract Management & Cost Saving: (15%)

o Gather contracts and agreements from departments and maintain an accurate finance contract register.

o Maintain records of contract values, expenditure and renewal dates, ensuring information is kept up to date.

o Monitor contract expiry and renewal dates and liaise with relevant departments as required.

o Assist the Accountants with contract expenditure reviews and cost-saving work.

o Identify potential areas for review and provide supporting information to the Accountants.

Sales & Purchase Ledger Support: (15%)

o Assist with sales and purchase ledger reconciliations and related analysis.

o Assist with cost allocations and coding, investigating queries with departments where required.

o Assist with aged debtor and creditor workings and reviews.

o Provide cover for the Purchase Ledger Assistant during annual leave or other periods of absence.

General Finance Administration & Controls (10%)

o Complete credit checks as required and in accordance with finance procedures.

o Monitor and respond to queries received through the accounts ticking system.

o Assist with maintaining accurate finance records, supporting documentation and audit trails.

o Follow finance procedures and controls and highlight any issues or inconsistencies to the appropriate Accountant.

Projects & Ad-hoc Financial Support: (10%)

o Assist the Financial Accountant and Accountants with finance projects and process improvement work as required.

o Prepare financial information, schedules and analysis to support finance projects.

o Provide support during busy periods, and undertake other accounting duties appropriate to the role.

Cash Handling & Volunteer Support: (5%)

o Provide cover for volunteers involved in cash counting and preparation when required.

o Assist with cash counting, reconciliation and preparation in accordance with finance procedures.

This job description does not attempt to describe all the tasks and responsibilities of the post, but rather illustrates with examples, the main role of the post-holder. It is therefore subject to alteration and development as and when required.

Subject to a standard level criminal records check.

Person Specification

Experience

Essential

• Experience of working in an accounts department
• Experience of computer-based accounting systems
• Practical experience of accounting processes, including journals, accruals, prepayments or reconciliations
• Good working knowledge of Excel

Desirable

• Knowledge of SAGE 50 or similar finance system
• Experience of balance sheet reconciliations
• Experience of working with contracts, cost analysis or cost-saving activity
• Knowledge of VAT and basic VAT rules
• Cash handling experience
• Knowledge of Charity VAT reliefs and exemptions

Qualifications

Essential

• AAT qualification or equivalent, or working towards an appropriate accounting qualification Educated to GCSE standard A-C Grades (must include English and Maths)

Desirable

• Evidence of ongoing learning and development in accounting or finance

Personal Attributes/Abilities

Essential

• Ability to work effectively as part of a team and on own initiative
• Reliable and excellent timekeeping and attendance records
• Excellent attention to detail and accuracy
• Ability to investigate issues and know when to seek guidance Understand the importance of confidentiality

Skills

Essential

• Good IT skills, particularly Excel
• Good numerical and analytical skills
• Excellent communication skills with the ability to communicate, both verbally and in writing
• Good organisational skills and the ability to meet deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Claire House

Address

Clatterbridge Road

Bebington

Wirral

Merseyside

CH63 4JD

United Kingdom

Employer's website

https://www.clairehouse.org.uk (Opens in a new tab)