Job description

Job responsibilities

To provide excellentpatient care whilst answering telephones in a polite and courteous manner in line with departmental standards.

To be responsible for utilising the Hospital Booking Systems in order to carry out a variety of functions, including -

• Validating patient demographic details and updating as necessary
• Making, changing or cancelling outpatient appointments
• Updating computerised records of patient information in line with departmental and hospital policies and procedures.
• Understanding all information contained on the system to assist patients and staff with queries on the telephone
• To ensure that the department's Accurx inbox is checked and actioned in order of priority in accordance with departmental standards.
• To use initiative, discretion and diplomacy and act in such a manner as to maintain and protect patient confidentiality at all times.
• To have a working knowledge of booking rules specific to each clinic in line with national targets. To escalate any capacity issues to the capacity management team as necessary.
• To ensure that the department SMS replies are checked and action in order of priority in accordance with departmental standards.
• To provide a central point of enquiry for General Practitioners, Secretaries, Administration staff, other hospitals and patients regarding enquiries/issues.
• To continue striving to improve the service, making suggestions to the Team Leader as necessary.

To actively participate in the sharing of skills and experience, aiding the spread of good practice throughout the team.

To be responsible for the cover of sickness and absence amongst team members, ensuring the service is maintained at the required level.

To attend in-service training or meetings as directed by the Team Leader to ensure that skills and knowledge are kept up-to-date and appropriate to the post.

To undertake any other duties in line with the grade as directed by the Team Leader.

Person Specification

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Training & Qualifications

Essential

• GCSE or equivalent English Language & Math Accurate Keyboard Skills

Desirable

• RSA II or equivalent word processing NVQ (Customer Based) Level 2

Experience

Essential

• Approximately 2 years in a busy office environment, including telephone answering duties

Desirable

• NHS experience of booking hospital appointments. Working knowledge of hospital systems. Call Centre/Switchboard

Communication and relationship skills

Essential

• Excellent telephone manner & communication skills Initiative, diplomacy, negotiating
• Ability to prioritise and organise workload Team work

Analytical & Judgement skills

Essential

• Good level of literacy Numeracy evidenced in application

Desirable

• NHS booking guidelines and referral to treatment polic

Planning & Organisation skills

Essential

• To be able undertake tasks within deadlines and targets

Skills

Essential

• Able to work independently as well as part of a team

Other requirements specific to the role

Essential

• Confidentiality
• Flexibility

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

The Laurels Bungalow

Glenfield Hospital

Leicester

LE3 9QP

United Kingdom

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The East Midlands Congenital Heart Centre (EMCHC) located at Glenfield Hospital for the adult service and the Leicester Royal Infirmary for the paediatric service, and sits within the Womens and Childrens Clinical Management Group.

It is a multidisciplinary service dedicated to the management of patients of all ages with congenital heart disease for the whole of the East Midlands, i.e. Leicestershire, Nottinghamshire, South Derbyshire, most of Lincolnshire, West Cambridgeshire (Peterborough), Northamptonshire, and parts of Warwickshire.

The collaboration of colleagues from paediatric and adult congenital cardiology, congenital cardiac surgery and paediatric intensive care to form a single seamless service has resulted in a safe, productive and happy working environment to the benefit of our patients.

A full range of services are provided with the exception of transplantation. Cardiological services are delivered by 14 consultant cardiologists and include a full range of interventional procedures including PPVI, device closure of septal defects, PDAs and collaterals.

There is a well-developed electrophysiological, fetal and adult congenital service. Intensive Care is provided for children in a dedicated PICU which also accommodates paediatric ECMO patients.

There are 12 consultant paediatric intensivists, who also support the COMET transport service and ECMO service provision.

The Congenital Heart Service in Leicester has grown markedly over the last several years with major expansion in both medical and surgical activity.

Person Specification

Qualifications

Essential

• MB BS or Equivalent
• Full GMC Registration
• Fully Accredited for Higher Specialist Training or will be eligible for inclusion on the Specialist Register within 6 months of the interview date
• MRCP/MRCS or Equivalent

Desirable

• Membership of relevant Specialist Societies or Associations.
• Higher degree e.g. MD, PhD or equivalent.

Experience

Essential

• Additionally trained in the provision of subspecialist area of congenital heart disease (Interventional Cardiology)
• Appropriate knowledge base and ability to apply sound clinical judgment to problems; demonstrates clear, logical thinking/analytical approach; understands evidence based practice
• Excellent clinical skills and experience requisite to meeting all aspects of the Job Plan
• Ability to apply sound clinical judgment to problems.
• Demonstrates clear, logical thinking / analytical approach.

Desirable

• Evidence of clinical research commitment to Interventional Cardiology

Communication Skills

Essential

• To be empathic and sensitive; capacity to take others perspectives and treat others with understanding
• Demonstrable skills in written and spoken English that is adequate to enable effective communication with patients and colleagues
• Ability to work effectively as part of a multidisciplinary team and supervise juniors
• Ability to motivate and develop both medical staff and non-medical staff.
• Experience of leading teams and awareness of leadership styles.

Desirable

• High standard of presentation both written and verbal
• Highly developed emotional intelligence

Management

Essential

• Ability to work effectively as part of a multidisciplinary team and supervise juniors.
• Experience of leading teams and awareness of leadership styles.
• Ability to effectively organise, prioritise and manage clinical workload.
• Understanding of wider health agenda and modern NHS.
• Ability to work to overcome barriers to change (negotiating, influencing and persuasion skills).
• Knowledge and understanding of clinical governance issues.

Desirable

• Evidence of management and administration experience
• Management training on an accredited course.
• Awareness of Service Development issues.

Communication skills

Essential

• Demonstrable skills in written and spoken English that is adequate to enable effective communication with patients and colleagues.
• To be empathic and sensitive; capacity to take others perspectives and treat others with understanding.
• Highly developed Emotional Intelligence

Desirable

• Highly developed emotional intelligence
• High standard of presentation both written and verbal
• Demonstrable track record of successful change management
• Proven ability to maintain focus in a demanding environment

Motivation

Essential

• Personal integrity and reliability.
• Ability to motivate and develop both medical staff and non-medical staff.
• Effective participation in and a commitment to clinical audit
• Participation in a quality improvement programme
• Experience of quality improvement work and audit

Desirable

• Commitment to further develop the post and the service provided
• Undergone training in teaching and willingness to organise relevant audit activities including quality improvement evidence
• Completion of formal courses in Audit and quality improvement.
• Published Audit including quality improvement.

Research

Essential

• Understanding and interest in research related to Interventional Cardiology
• Ability to appraise research critically
• Ability to supervise juniors undertaking research projects

Desirable

• Publications in nationally and internationally recognised peer-reviewed journals on subjects relevant to the specialty.

Teaching

Essential

• Experience of and a commitment to training/ teaching undergraduate and postgraduates.
• Appraisal and assessment skills.
• Ability to asses clinical competencies
• Enthusiastic and ability to inspire and lead others.

Desirable

• Willingness to develop new approaches to teaching
• Post Graduate qualification in teaching and training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

Leicester Royal Infirmary

Infirmary Square

Leicester

LE1 5WW

United Kingdom

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Some people see a frustrating system and work around it. Others want to understand the problem and fix it. We are looking for the second kind.

As our Systems Application Specialist, you will get hands on with the clinical and corporate systems used across Compass, helping make them easier, smarter and more useful for our amazing teams who rely on them every day.

This is much more than keeping systems ticking over. You will configure applications, improve workflows, manage upgrades and help introduce new systems, working with colleagues to understand what they actually need and turning that into practical solutions.

There is plenty of technical variety too. You will work with APIs and integrations, system testing, data quality and reporting, using tools including Power BI, Excel and SQL to help turn information into something people can actually use.

You will work closely with our Information Governance, Data and IT colleagues, as well as suppliers and teams across Compass. Your work will help ensure our systems are secure and reliable, while continuing to evolve as the organisation does.

Person Specification

Qualifications

Essential

• Educated to degree level or able to demonstrate an equivalent level of knowledge gained through substantial relevant work experience.
• Recognised IT, technical or systems qualification or certification.

Experience

Essential

• Experience of developing, managing and supporting clinical and or corporate IT systems and applications.
• Experience of supporting colleagues to use systems effectively and troubleshoot issues.
• Experience of configuring systems, workflows, forms, templates, user roles and permissions to meet operational requirements.
• Experience of identifying, recording and resolving system defects or issues as part of change, upgrade or implementation activity.
• Excellent track record of delivering work to deadlines whilst balancing competing priorities.
• Experience of completing work accurately and within agreed timescales.
• Experience of analysing and interpreting complex information and presenting findings in an accessible manner.
• Experience of using reporting and analytical tools to develop reports, dashboards and management information.
• Experience of collaborative and partnership working across organisational hierarchies and boundaries.
• Experience of working in a complex and demanding environment.
• Experience of supporting service and or process improvement and transformation.
• Knowledge and experience of working with data and datasets.
• Experience of planning, completing and documenting system testing, including functional testing, user acceptance testing and regression testing.

Desirable

• Experience of working within local government, the public sector or the voluntary sector.
• Experience of working with suppliers and third party providers.
• Experience of leading or managing projects.
• Experience of NHS or other clinical systems.
• Experience of leading system change control, release management or upgrade testing processes.
• Experience of supporting strategic performance insights and data management.
• Experience of working with clinical information.
• Experience of generating evidence for the NHS Data Security and Protection Toolkit (DSPT).

Additional Criteria

Essential

• Knowledge of Information Governance practices, Caldicott Principles, Data Quality Standards and UK GDPR.
• Knowledge and experience of SQL, Power BI or other business intelligence and reporting tools.
• Awareness of API integration, data mapping, interface testing and data exchange standards.
• Ability to build and maintain positive working relationships with colleagues and external stakeholders.
• Ability to manage work through to successful completion whilst working under pressure.
• Advanced Microsoft Excel skills.
• Excellent communication and interpersonal skills.
• Ability to manage own workload effectively and escalate issues where appropriate.
• Strong problem solving skills.
• Ability to work confidently with large reports and datasets.
• Ability to motivate others and promote positive team working.
• High level analytical and interpretation skills.
• Presentation skills.
• Collaborative team player.
• Consistent and reliable.
• Curious with a commitment to continuous improvement.
• Demonstrates the Compass values.
• Leads by example.
• Pragmatic, flexible and resilient.
• Self motivated, enthusiastic and proactive.
• Ability to manage difficult situations sensitively.
• Strategic thinker.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Compass

Address

2nd Floor

Marlborough House

York Business Park

North Yorkshire

YO26 6RW

United Kingdom

Employer's website

https://www.compass-uk.org/ (Opens in a new tab)

Job description

Job responsibilities

You know that moment when you look at a system or process and think, there has to be a better way? We are looking for someone with the experience and influence to do something about it.

As our Head of Information Governance & Systems, you will have the opportunity to influence how we work across Compass. You will lead our approach to Information Governance, health records, clinical and corporate systems, business intelligence and reporting, making sure they are secure and compliant, but also genuinely useful to the people relying on them.

Working with senior leaders and operational teams, you will shape how we use data and systems to support better decisions and stronger services. You will influence future developments, challenge existing ways of working and help turn good ideas into practical improvements across the organisation.

As our Information Governance Lead, you will be a trusted source of advice when things get complex, while leading and developing a team that supports colleagues across Compass.

Person Specification

Qualifications

Essential

• Educated to degree level or able to demonstrate substantial relevant experience in a similar role.

Desirable

• Relevant professional qualification in Information Governance, Health Informatics or a related discipline.
• Evidence of continuing professional development relevant to Information Governance, systems or data management.

Experience

Essential

• Experience of developing and managing clinical and non clinical systems.
• Experience of working with stakeholders, confidently challenging existing ways of working and influencing large scale organisational change.
• Highly developed leadership and management skills, with experience of role modelling collaborative and empowering behaviours that motivate, inspire and develop others.
• Experience of Health Records Management and clinical data management.
• Experience of delivering Information Governance activities, including Data Protection Impact Assessments and security checklists.
• Proven track record of collaboratively developing and delivering comprehensive reports across Operations, Quality and People for audiences at all levels.
• Highly developed skills in working collaboratively with internal customers to understand system and Information Governance requirements and translate these into effective solutions.
• Extensive experience of investigating, analysing and interpreting data and clinical information to support organisational decision making.
• Experience of developing and utilising systems to optimise organisational performance and ensure accurate and appropriate data capture.
• Experience of leading the design and delivery of continuous improvement relating to systems and Information Governance.
• Experience of system implementation, change management and service redesign.
• Experience of using data systems to support service delivery, quality improvement and organisational performance.
• Significant experience of Health Records, Patient Administration Systems or NHS healthcare informatics.
• Experience of ensuring compliance with the Records Management Code of Practice.

Desirable

• Experience of managing outsourced system providers and external contractors.
• Management experience within a healthcare, NHS or third sector organisation.
• Experience of managing and delivering a secure, efficient and confidential Health Records service.
• Experience of leading and managing clinical systems, including Electronic Patient Record systems, together with non clinical systems such as Datix.
• Experience of working within regulatory and compliance frameworks.

Additional Criteria

Essential

• Knowledge of UK GDPR, the Data Protection Act 2018 and Information Governance legislation and best practice.
• Intermediate to advanced IT and reporting skills.
• Knowledge of legislation, national guidance and best practice relating to Information Governance, Health Records and information management.
• Knowledge of performance reporting and business intelligence principles.
• Ability to communicate complex information clearly and confidently with a wide range of audiences.
• Ability to analyse information, make sound decisions and influence organisational change.
• Ability to manage competing priorities and deliver work to agreed deadlines.
• Ability to work collaboratively across departments while building positive working relationships.
• Commitment to continuous professional development and organisational improvement.
• Commitment to maintaining confidentiality, professionalism and high ethical standards.

Desirable

• Working knowledge of healthcare information systems.
• Knowledge of the NHS Data Security and Protection Toolkit and associated assessment requirements.
• Ability to identify opportunities for innovation and continuous improvement.
• Resilience and adaptability within a changing organisational environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Compass

Address

2nd Floor

Marlborough House

York Business Park

North Yorkshire

YO26 6RW

United Kingdom

Employer's website

https://www.compass-uk.org/ (Opens in a new tab)

Job description

Job responsibilities

This is more than a job. It is a chance to train, grow and make a real difference in young lives. As a Trainee Education Mental Health Practitioner (EMHP), you will join one of our innovative and dynamic Mental Health Support Teams (MHSTs), helping to shape how schools and colleges support the emotional wellbeing of children and young people aged 5 to 19.

Youll study part time for a fully funded Postgraduate Diploma in Mental Health Practice in Education Settings (Level 7), delivered by Derby University. Alongside this, youll gain hands-on experience in local schools, working with children and young people who are experiencing issues like anxiety, low mood, emotional regulation, relationship challenges and adjusting to change.

With full supervision and support, you will deliver low-intensity, evidence-based interventions, contribute to assessments and planning, and help embed a Whole School Approach to emotional wellbeing. Youll work in partnership with school staff, families and other professionals to help young people feel heard, understood and supported.

Salary starts at £26,182 during training and increases to £32,921 (Band E) upon successful qualification.

If you believe every young person deserves someone in their corner, and you are ready to build your future in childrens mental health, this is where it begins.

Person Specification

Qualifications

Essential

• Degree or the ability to study at degree level.
• Proven record of previous academic attainment.

Experience

Essential

• A minimum of 2 years experience of working with Children, Young People and Families.
• Knowledge of the education system in England.
• Knowledge of children and young peoples child development, child wellbeing or mental health.

Additional Criteria

Essential

• Ability to learn in a variety of settings and using a variety of learning methods.
• Computer literate.
• Excellent oral and written communication skills.
• Ability to study as a self-motivated learner who can formulate their own progress towards learning objectives and negotiate pathways to achievement with supervisory teams.
• Excellent time management and organisational skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Compass

Address

2nd Floor St Katherine’s House

St Mary’s Wharf

Derby

Derbyshire

DE1 3TQ

United Kingdom

Employer's website

https://www.compass-uk.org/ (Opens in a new tab)