Job description

Job responsibilities

To support the Practice Manager with the day-to-day management and administration of the GP surgery, ensuring efficient practice operations, compliance with NHS requirements and the delivery of a high-quality service to patients.

• Provide administrative and organisational support to the Practice Manager.

• Assist with staff recruitment, induction, training records, rotas and HR administration.

• Support compliance with CQC requirements, NHS policies, practice procedures and governance standards.

• Maintain and update practice policies, procedures, staff records and other documentation.

• Assist with audits, data collection, reports and monitoring practice performance.

• Support health and safety, risk assessments, infection prevention and control, and other compliance activities.

• Liaise with practice staff, PCN teams, NHS organisations and external service providers.

• Assist with practice meetings, prepare agendas and take minutes when required.

• Handle confidential information appropriately and maintain strict patient and staff confidentiality.

• Undertake other reasonable management and administrative duties as delegated by the Practice Manager.

• Previous experience working in a GP surgery or NHS primary care setting.

• Good understanding of GP practice administration and NHS primary care processes.

• Excellent organisational, communication and IT skills.

• Strong attention to detail and the ability to prioritise workloads.

• Ability to work independently and effectively as part of a team.

• A professional, reliable and confidential approach to work.

The successful candidate will be proactive, organised, approachable and flexible, with a positive attitude and a genuine interest in supporting the effective management of a busy GP surgery.

Person Specification

Qualifications

Essential

• 1. Qualifications
• Essential criteria
• Good standard of general education, including GCSEs or equivalent in English and Mathematics.
• Good written and verbal communication skills.
• Basic IT proficiency, including Microsoft Word, Excel, email and electronic record keeping.

Desirable

• Desirable criteria
• Relevant qualification in business administration, management, HR or healthcare administration.
• Training or qualifications relating to NHS primary care administration, CQC compliance or information governance.

Experience

Essential

• 2. Experience
• Essential criteria
• Previous experience working in a GP surgery or NHS primary care setting.
• Good understanding of the day-to-day operations and administration of a GP practice.
• Experience providing administrative support to a manager or senior member of staff.
• Experience maintaining accurate records, handling confidential information and managing competing priorities.
• Experience communicating professionally with colleagues, healthcare professionals and external organisations.

Desirable

• Desirable criteria
• Experience supporting a Practice Manager with HR administration, staff recruitment, induction and training records.
• Experience preparing reports, meeting minutes and practice documentation.

Knowledge and skills

Essential

• Essential criteria
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to prioritise workloads, meet deadlines and work independently.
• A professional, reliable and proactive approach.
• Ability to work effectively as part of a multidisciplinary team.
• Understanding of confidentiality, GDPR and information governance requirements.
• Willingness to learn, adapt to changing priorities and support the Practice Manager as required.
• A commitment to providing a professional, efficient and patient-focused service.

Desirable

• Knowledge of NHS primary care policies, procedures and relevant compliance requirements.
• Ability to identify administrative problems and suggest practical improvements.
• Flexible approach to supporting the changing needs of a busy GP surgery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cranbrook Surgery

Address

737A Cranbrook Road

Ilford

Essex

IG2 6RJ

United Kingdom

Employer's website

https://www.cranbrooksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Cranbrook Surgery is seeking a friendly, organised and reliable Receptionist/Administrator with previous GP surgery experience to join our busy team in Ilford.

Main Duties:

• Welcome patients and manage appointments and telephone enquiries.

• Maintain accurate patient records and process correspondence.

• Provide general administrative support to GPs and clinical staff.

• Support the Practice Manager with daily operations, staff records, training records and administrative tasks.

• Maintain confidentiality and follow NHS policies and procedures.

• Provide a professional, helpful and compassionate service to patients.

Essential Requirements:

• Previous experience working in a GP surgery.

• Good communication, organisation and IT skills.

• Knowledge of GP clinical systems, preferably EMIS Web.

• Ability to work independently and as part of a team.

• A professional, flexible and confidential approach.

We offer a friendly team environment and the opportunity to contribute to high-quality patient care in our local community.

Person Specification

Knowledge and skills

Essential

• Reliable, punctual and flexible.
• Friendly, polite and patient-focused.
• Able to work independently and as part of a team.
• Professional approach to confidentiality and sensitive information.
• Willing to undertake mandatory training and ongoing development.

Desirable

• Experience handling difficult or sensitive patient enquiries.
• Good problem-solving and decision-making skills.

Qualifications

Essential

• 1. Qualifications
• - GCSEs or equivalent, including English and Maths.
• - Good written and verbal communication skills.
• - IT skills, including Microsoft Office.
• 2. Experience
• - Previous experience working in a GP surgery or NHS primary care setting.
• - Experience using EMIS Web or a similar clinical system.
• - Experience in reception, administration, appointment management and handling patient enquiries.
• - Experience supporting a Practice Manager with administrative duties is desirable.
• 3. Additional Criteria
• - Excellent communication and customer service skills.
• - Strong organisational skills and attention to detail.
• - Understanding of patient confidentiality, GDPR and information governance.
• - Ability to work independently and as part of a team in a busy environment.
• - Reliable, flexible, professional and compassionate approach.
• - Ability to prioritise workloads and manage competing demands.

Desirable

• Experience in general office administration and record keeping.
• Ability to speak additional languages to support patients from diverse backgrounds.

Experience

Essential

• Previous experience working in a GP surgery or NHS primary care setting.
• Experience using EMIS Web or similar clinical systems.
• Experience managing appointments, telephone calls and patient enquiries.
• Experience in reception and general administrative dutie

Desirable

• Additional language skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cranbrook Surgery

Address

737A Cranbrook Road

Ilford

Essex

IG2 6RJ

United Kingdom

Employer's website

https://www.cranbrooksurgery.co.uk/ (Opens in a new tab)