Job description

Job responsibilities

This role would suit someone who enjoys working things out, finding patterns in information and making sure things are done properly and in a methodical way.

We are particularly interested in candidates who demonstrate intellectual curiosity and the ability to learn quickly. You do not necessarily need extensive or any GP experience if you have the right attitude, analytical ability and aptitude for working with data and systems.

A graduate with a degree in a relevant or analytical subject may find this role particularly suited to their skills, but we are equally interested in candidates who can demonstrate equivalent ability through their previous experience.

We are looking for someone who will not simply process a list of tasks, but will ask:

"What is the data telling us?""Which patients need attention?""Is anything missing?""Can this process be improved?"

The successful candidate will be given the opportunity to develop their knowledge of primary care and become an important part of the practice's approach to data quality, proactive patient care and service improvement

Person Specification

Experience

Essential

• Personal Attributes
• Intelligent, curious and willing to learn.
• Proactive rather than simply waiting to be given tasks.
• Reliable and conscientious.
• Naturally organised and methodical.
• Comfortable taking ownership of work.
• Has a genuine interest in healthcare and improving patient services.
• Uses initiative and can identify what needs to be done.
• Professional, approachable and respectful.
• Calm under pressure.
• Flexible and willing to support colleagues across different areas of the practice.
• Demonstrates a high level of integrity and discretion.

Desirable

• Desirable
• MS office, Experience using Excel for data analysis.
• Understanding of GDPR, confidentiality and information governance within healthcare.
• Graduate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crawley Road Medical Centre

Address

479 High Road

Leyton

London

E10 5EL

United Kingdom

Employer's website

https://crawleyroadmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

It is the responsibility of each receptionist to assist in the smooth running of the practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person, telephone and even via email.To act as first point of contact for anyone accessing the practice.To ensure that all visitors and telephone callers to the practice are greeted professionally and friendly.To ensure all telephone calls are answered promptly & managed appropriately.To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries or new patient registration.KEY TASKS: Reception duties:Greeting and booking in or patients for surgeries and clinics.Dealing with patient enquiries efficiently and courteously.The receiving and recording of telephone messages taking appropriate actionMaking appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary

Person Specification

Qualifications

Essential

• GCSE level or equivalent education

Experience

Essential

• Must be experienced with Emis Web
• Must have experience of working in a GP surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crawley Road Medical Centre

Address

479 High Road

Leyton

London

E10 5EL

United Kingdom

Employer's website

https://crawleyroadmedicalcentre.co.uk/ (Opens in a new tab)