Job description

Job responsibilities

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The Care Navigator will be expected to work as part of a team to help co-ordinate and run the reception team, by mentoring and setting an example. An additional area of administration work will be allocated to the team member, to lead reception on.

The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the team in delivering a professional service to the entitled patient population. Duties can include but are not limited to welcoming patients and also to assist with total triage requirements, whilst supporting the team with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

The post-holder will also provide support to the administration team as required.

The post-holder will be an integral part of the general practice team.

This list is not exhaustive and you may be asked to undertake any relevant jobs relevant to your role.

Person Specification

Experience

Essential

• At least 2 years GP Receptionist Experience is required.

Desirable

• Experience of GP Total Triage Systems.

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of administrative duties
• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Sensitive and empathetic in distressing situations
• Good organisational skills
• Clinical IT system user skills and the ability to record accurate notes
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children

Desirable

• Active signposting or Care Navigator training qualification
• NVQ Level 2 in Health and Social Care
• Customer service qualification (NVQ) or equivalent
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Croft Medical Centre

Address

1 Pomeroy Way

Birmingham

B37 7WB

United Kingdom

Employer's website

https://craigcroftmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

A Salaried GP works as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care while complying with the contract.

Furthermore, the post-holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

The role is to support, mentor, and supervise other healthcare professionals within the organisation and be an integral part of the general practice team.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• Certificate of Completion of Training (CCT)
• Full GMC registration
• Appropriate defence indemnity
• Evidence of current validation
• Evidence of last appraisal
• Eligibility to practice in the UK independently

Experience

Essential

• Ability to both work autonomously and as part of a multi-disciplinary team.
• Experience of working in a primary care environment.
• Experience of providing home visits.
• General understanding of the primary care contract.
• Proven ability to evaluate the safety and effectiveness of own clinical practice.
• An appreciation of the NHS landscape and relationship between individual organisations, PCNs and the commissioners.
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP.
• Understanding of the importance of evidence-based practice.
• Good MS Office and clinical system IT knowledge.
• Understanding of the spectrum of clinical governance processes.
• Excellent communication skills (written and oral) including recording of accurate clinical notes.
• Knowledge of health promotion strategies.
• Ability to work within own scope of practice and understand when to refer to GP colleagues.
• Experience of triage and the ability to effectively assess and diagnose.
• Ability to listen whilst being honest and caring and be both sensitive and empathetic in distressing situations.
• Understanding of the local pathology tests processes and the ability to processing the results with advising patients accordingly.
• Ability to assess and manage acute deteriorations /exacerbations of long-term conditions.
• Understanding of safeguarding adults and children.
• Understanding of the importance of evidence-based practice.
• Experience of medicines management.
• Knowledge of public health issues in the local area.
• Understanding and knowledge of QOF and enhanced service.
• Effective time management (planning, organising and prioritising) with excellent problem solving and analytical skills.
• Demonstrate personal accountability, emotional resilience and work well under pressure.
• High levels of integrity and loyalty.
• Ability to follow legal, ethical and professional standards, including policies and procedures.
• Ability to use own initiative, discretion, and sensitivity.
• Ability to work under pressure and in stressful situations.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Ability to identify risk and assess/manage.
• Ability to work as a team member and autonomously.
• Good interpersonal and organisational skills.
• Effectively able to communicate in a clear manner and understand the needs of the patient.
• Commitment to ongoing professional development.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Polite and confident.
• Motivated, forward thinker.

Desirable

• An appreciation of the NHS landscape and relationship between individual organisations, PCNs and the commissioners.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Croft Medical Centre

Address

1 Pomeroy Way

Birmingham

B37 7WB

United Kingdom

Employer's website

https://craigcroftmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide practice nursing services to the practice population(s)

Supported by the nursing team within the practice, the Practice Nurse will deliver care within the boundaries of their role and in accordance with specific practice guidelines and protocols.

As autonomous practitioners the nurse is responsible for the care delivered, demonstrating critical thinking and skills in clinical decision making.

They will focus upon supporting patients to be healthy by assessing their needs, providing nursing care, health education advice, screening activities, monitoring of long term conditions, implementing care at hospital, community or other settings, maintaining clinically accurate records and running clinics.

They will work collaboratively with the general practice team to meet the needs of patients and support the delivery of policy and procedures, and providing nurse leadership as required.

More detailed Job description is available on request.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths,
• Registered Nursing Qualification,
• Ability to work autonomously and as part of a team.

Desirable

• Experience as a General Practice Nurse,
• Phlebotomy,
• Respiratory knowledge / able to perform asthma reviews,
• Diabetes / CVD knowledge.

Experience

Essential

• Experience of working in General Practice,
• Registered Nurse

Desirable

• Respiratory / Asthma knowledge,
• Diabetes CVD Knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Croft Medical Centre

Address

1 Pomeroy Way

Birmingham

B37 7WB

United Kingdom

Employer's website

https://craigcroftmedicalcentre.co.uk/ (Opens in a new tab)