Job description

Job responsibilities

JOB TITLE: MEDICAL RECEPTIONIST

REPORTS TO: PRACTICE MANAGER

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Reception responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Desirable

• IT Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crown Medical Practice

Address

Tamworth Health Centre

Upper Gungate

Tamworth

B79 7EA

United Kingdom

Employer's website

https://www.crownpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

The post holder must work as part of a team, should have the ability to organise and prioritise their own workload on a day to day basis, and observe strict rules about confidentiality. They must also know the limits of their own capabilities and seek direction from a GP, Senior Nurse or Practice Management Team member where necessary.

Working strictly in accordance with specific practice or national guidelines, the Practice Nurse will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

The post holder must maintain registration with NMC, maintaining its Code of Conduct to protect the public through professional standards and fulfil its learning requirements.

Person Specification

Experience

Essential

• Experience of working within a nursing team
• Experience of dealing with vulnerable patients
• Experience of chronic disease and cytology patients
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crown Medical Practice

Address

Tamworth Health Centre

Upper Gungate

Tamworth

B79 7EA

United Kingdom

Employer's website

https://www.crownpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: RECEPTION SUPERVISOR

REPORTS TO: PRACTICE MANAGER

Job summary:

You will carry out the duties in the job description, which includes:

Managing the reception team to ensure smooth, professional daily operations.

Main responsibilities include creating staff rotas, training team members, handling customer complaints and serving as the primary point of contact for visitors.

Core Responsibilities include:-

Team Leadership: Supervising, training and mentoring reception staff, appraisals, managing shifts to ensure adequate cover during all business hours.

Leading by Example: Greeting patients and being the first point of escalation for complex queries and complaints.

Operational Oversight: Ensuring the reception area operates efficiently, presenting a professional environment and managing day-to-day administrative tasks.

Liaising with other staff including clinicians to ensure an excellent patient experience.

Compliance: Ensuring reception staff adhere to health and safety regulations, emergency procedures and data protection/confidentiality policies.

Key Skills:- Excellent communication skills, remaining calm under pressure resolving conflicts quickly. Strong multitasking and time-management capabilities.

Experience:- Previous experience in a patient/customer facing role, ideally with prior team leadership and supervisory capabilities. Computer skills are essential and you will need to be able to step in to the reception role if required, answering the telephone, booking appointments, dealing with tasks, referrals, post (incoming and outgoing) and other key duties.

Person Specification

Qualifications

Desirable

• IT Skills

Experience

Essential

• Experience working in a Supervisory role

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crown Medical Practice

Address

Tamworth Health Centre

Upper Gungate

Tamworth

B79 7EA

United Kingdom

Employer's website

https://www.crownpractice.co.uk (Opens in a new tab)