Job description

Job responsibilities

Please see Job Description document for full information

Key Job Responsibilities & Duties

1. Referrals Management

• Process referrals generated by GPs and other clinicians accurately, consistently, and promptly.
• Oversee the daily processing of referrals, including creation, submission, tracking, and communication to patients using the NHS e-Referral Service (e-RS) and other appropriate systems.
• Process and manage Advice & Guidance requests.
• Ensure referrals are directed to the appropriate service and pathway, supporting consistent use of referral pathways to reduce errors, maintain quality, and meet contractual requirements.
• Check referral documentation for completeness, identify missing information, and monitor/action rejected, returned, or incomplete referrals.
• Liaise with clinicians where clarification or additional clinical information is required; follow up referrals to support continuity of patient care.
• Maintain accurate records of referrals and actions taken within the patient's clinical record.
• Liaise with hospitals, community services, and other healthcare providers regarding referrals and respond appropriately to patient enquiries.
• Recognise urgent referrals and ensure these are processed in accordance with practice procedures and appropriate timescales.

2. Medical Secretarial & Administrative Duties

• Provide an efficient audio, copy-typing, and word-processing service for GPs and health professionals (typing letters, reports, patient referrals, minutes, and memos) with exceptional attention to detail.
• Monitor workflow queues and ensure tasks are processed accurately, consistently, and within expected turnaround times.
• Coordinate the administrative aspects of medical reports, insurance reports, and Subject Access Requests (SARs).
• Retrieve medical records and assist with the completion of medical/insurance records and statutory documentation.
• Ensure accurate data entry and timely completion of assigned tasks to support contractual requirements.
• Maintain the computer clinic system and electronic filing/administrative systems in an accurate and secure manner.
• Deal with telephone calls, dictation software issues, and correspondence from hospitals, secondary care, and community services swiftly.
• Coordinate meetings (booking rooms, attending, and taking minutes), support locum staff orientation, and maintain adequate supplies of office stationery.
• Assist in the induction of new staff members to the practice.

3. Patient Communication & Safety

• Communicate with patients professionally, sensitively, and courteously regarding their administration and referral progress.
• Escalate clinical concerns, complex queries, legal, or clinically sensitive requests to an appropriate clinician rather than providing clinical advice.
• Ensure all patient information is handled securely and in line with Information Governance requirements.
• Identify referral or administrative issues that may present a risk to patient safety and escalate them appropriately.

Person Specification

See Person Specification

Essential

• Please see Person Specification document for information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Howden Medical Centre

Address

Pinfold Street

Howden

Goole

East Yorkshire

DN14 7DD

United Kingdom

Employer's website

https://www.howdenmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are currently looking to recruit an enthusiastic, hardworking and motivated Medical Receptionist / Patient Advisor to join our dedicated "Front Line Team".

Knowledge of General Practice and the EMIS Clinical System would be desirable but not essential as full training will be provided.

Applicants must have excellent Communication and Customer Service Skills, basic IT Skills and have the ability to work as part of an existing team in a calm and professional manner. You will be involved in all aspects of reception area work which will includes administrative tasks.

The job can be very pressured and is certainly not for the faint hearted.

Person Specification

Experience

Essential

• Must have excellent communication skills, customer services skills, basic IT skills and have the ability to work as part of an existing team in a calm and professional manner.

Desirable

• Experience of working in a GP Practice.

Qualifications

Essential

• Educated to GCSE level or equivalent, including Maths and English (C or above).

Desirable

• Knowledge of General Practice and the EMIS Clinical system would be desirable but not essential, as full training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riverside Surgery

Address

George Street

High Wycombe

Buckinghamshire

HP11 2RZ

United Kingdom

Employer's website

https://www.theriversidesurgeryhighwycombe.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our Specialist Musculoskeletal Practitioner is to be the first point of clinical contact for patients presenting with MSK conditions or symptoms, providing the patient with the primary assessment, diagnosis and management options for their condition.

Use advanced clinical practice skills and clinical reasoning to provide comprehensive diagnostic and treatment support to patients who present with complex musculoskeletal conditions and/or multiple pathologies and/or mental health and/or pain management needs.

Be the link between primary, community and acute services, when the patient is managed via primary care ensuring an integrated care pathway for individual patients that meets their needs. This will include provision of triage to other services and/or directly providing management and advice.

Lead on and develop effective communication between primary care services/GP practices and other relevant care providers.

Initiate, develop, and maintain relationships with MDTs, orthopaedic and physiotherapy consultant teams in the community and acute settings.

Where appropriate, develop relationships with wider health and social care agencies, for example mental health teams, local authorities, third sector providers and patient groups.

Provide leadership and support on MSK clinical and service development across the PCN, alongside learning opportunities for the whole multi-disciplinary team (MDT) within primary care.

Provide highly specialist advice on issues ranging from the provision of expert opinion on individual patient treatment options to be a primary contributor to MSK services and related pathway development.

Encourage collaborative working across the health economy and be a key contributor to the primary care networks providing leadership and support on MSK clinical and service development across the network.

Work independently, without day to day supervision, to assess, diagnose, triage, and manage patients, taking responsibility for prioritising and managing a caseload of the PCNs registered patients.

Receive patients who self-refer (where systems permit) or from a clinical professional within the PCN, and where required refer to other health professionals within the PCN.

Work as part of an MDT in a patient facing role, using their expert knowledge of movement and function issues, to create stronger links for wider services through clinical leadership, teaching and evaluation.

Develop integrated and tailored care programmes in partnership with patients, providing a range of first line treatment options including self-management, referral to rehabilitation focussed services and social prescribing.

Make use of their full scope of practice, developing skills relating to independent prescribing, injection therapy and investigation to make professional judgements and decisions in unpredictable situations, including when provided with incomplete or contradictory information. Take responsibility for making and justifying these decisions.

Manage complex interactions, including working with patients with psychosocial and mental health needs, referring onwards as required and including social prescribing when appropriate.

Implement all aspects of effective clinical governance for own practice, including undertaking regular audit and evaluation, supervision and training.

Develop integrated and tailored care programmes in partnership with patients through:

• effective shared decision-making with a range of first line management options (appropriate for a patients level of activation)
• assessing levels of Patient Activation to support a patients own level of knowledge, skills and confidence to self-manage their conditions, ensuring they are able to evaluate and improve the effectiveness of self-management interventions, particularly for those at low levels of activation
• agreeing with patients appropriate support for self-management through referral to rehabilitation focussed services and wider social prescribing as appropriate
• designing and implementing plans that facilitate behavioural change, optimise patients physical activity and mobility, support fulfilment of personal goals and independence, and reduce the need for pharmacological interventions
• request and progress investigations (such as x-rays and blood tests) and referrals to facilitate the diagnosis and choice of treatment regime including, considering the limitations of these investigations, interpret and act on results and feedback to aid patients diagnoses and management plans and carry own caseload as an autonomous practitioner, providing direct clinical/ physiotherapeutic care for patients with a range of complex musculo-skeletal conditions and who may have significant other primary or secondary conditions/multi-pathologies

• Be able to decide when appropriate to use advanced clinical practice skills that may include:
• Joint/soft tissue injection therapy, including administration of prescription only medication [POM] to aid treatment.
• Use professional judgement and advanced clinical reasoning skills to make decisions about safe and effective patient care in unpredictable situations, including when there is incomplete/contradictory information
• Be able to demonstrate understanding of the impact of physiotherapeutic interventions on existing conditions and treatment programmes e.g. podiatric treatment, drug therapies, etc.
• Ensuring physiotherapy interventions are integrated and supportive of the whole treatment aims promoting a holistic approach to condition management
• Be able to clinically justify referral onto appropriate MSK pathways within the community or wider healthcare services. Including referral to the appropriate stage of the pathway and the use of social prescribing
• For patients that remain the responsibility of primary care services, take the lead for the management of the patients journey on their care pathway, acting as the link for the patient between primary care and other services/ professionals
• Be able to justify clinically referrals to other specialist services. This will include referral to acute and specialist services such as surgical orthopaedics, rheumatology and neurology, other AHP services, nursing services and to the primary care medical teams
• Recognise RED flags, serious pathology and potential underlying non-MSK related disease, that may present as MSK symptoms and to refer appropriately. When needed accelerate the patients referral to other health professionals/services
• Work in partnership with the patient at all times to attain maximum participation in treatment programmes. This will include working with patients from diverse social background and cultures and understanding how this will affect treatment proposals and models
• Provide expert advice and act as source of expertise in the management of musculoskeletal conditions and provide a specialist advisory service to patients, specialist physiotherapists other specialist healthcare professionals and members of the primary care team, including advising GPs on management of MSK conditions
• Provide clear advice, instruction and teaching on aspects of management of a condition to patients, relatives, carers and other health professionals
• Continually review and develop specialist clinical and diagnostic skills in response to service need
• Be accountable for own decisions and actions via HCPC registration and professional standards

Person Specification

Experience

Essential

• Undergraduate degree in physiotherapy, and registration with the Health and Care Professions Council
• At least 5 years experience in core physiotherapy and MSK physiotherapy i.e. in NHS MSK physiotherapy services, working at Band 6 level or above
• Member of the Chartered Society of Physiotherapy (CSP)
• Satisfactory enhanced DBS
• A desire to enhance and expand your professional capacity, and enthusiasm about working within Primary Care.
• A desire to become an independent, self-directed, proactive clinician who deals with unselected and at times complex presentations and can manage uncertainty safely.
• A desire to share and enhance your knowledge within the Primary Care team and contribute to service improvement and multidisciplinary working.
• Ability to order and interpret investigations such as blood tests and diagnostic imaging.
• Excellent communication and consultation skills
• Ability to work as a team player within the Primary Care team
• Strong leadership skills
• Commitment to personal development
• Self-motivated, innovative and dynamic

Desirable

• Qualification in independent prescribing
• Qualification in injection therapy
• Previous experience as independent clinician

Other

Essential

• Meet DBS reference standards and criminal record checks
• Willingness to work flexible hours when required to meet work demands
• Access to own transport, ability to travel across the locality on a regular basis, including visiting individuals in their own homes
• Valid Full UK driving licence and business use insurance

Skills & Knowledge

Essential

• Knowledge of IT systems, including ability to use word processing skills, emails, and the internet to create simple plans and reports
• Knowledge of how the NHS works, including primary care
• Completed an undergraduate degree in physiotherapy
• Hold a Masters Level qualification or equivalent specialist musculoskeletal knowledge, skills and experience
• Have completed the Level 7 Modules in MSK related areas of practice (advanced assessment / diagnosis / treatment
• Be registered with the Health and Care Professions Council
• Be a member of the CSP or appropriate professional body

Desirable

• An appreciation of the nature of GPs and general practice
• An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners
• Hold credentials in imaging (diagnostic or procedural)
• In-depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare

Personal Qualities & Attirbutes

Essential

• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• Ability to use own initiative, discretion and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to use own initiative, discretion and sensitivity
• Flexible and cooperative
• Ability to identify risk and assess/manage risk when working with individuals
• Sensitive and empathetic in distressing situations
• Able to provide leadership and to finish work tasks
• Problem solving & analytical skills
• Ability to maintain confidentiality
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Desirable

• Willingness to work flexible hours when required to meet work demands
• Evidence of continuing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cygnet PCN

Address

Bartholomew Medical Group

Woodland Avenue

Goole

DN146RU

United Kingdom

Employer's website

https://cygnetpcn.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The PCN Social prescriber will review all referrals and allocate appropriate referrals

Hold own case load of complex cases

Introduce or coordinate an appropriate group support session

Make referrals directly to external providers e.g., DWP, VSC, Help Hub Manage dedicated caseload of complex cases:

Develop trusting relationships, giving individuals time and focus on what matters to them.

Support individuals to identify the wider issues that impact their health and Wellbeing, such as debt, poor housing, unemployment, isolation, and caring responsibilities.

Co-produce a simple personalised care and support plan to improve health and wellbeing.

Where appropriate introduce individuals to appropriate community groups, activities, and statutory services, ensuring they feel comfortable, valued, and respected.

Hold 1-1 appointment with individuals at the most appropriate location to meet individual needs, making home visits where appropriate within PCN policies and procedures.

Work with individuals their families and carers to maintain or regain independence through living skills, adaptations, enablement, and simple safeguards.

Have an awareness and understanding of when it is appropriate or necessary to refer individuals back to other health professionals/agencies, when there are additional needs such as mental health that requires a trained practitioner.

Where people are eligible for a personal health budget, support them to explore this option as a way of providing funding to enhance personalised support, to be independent and gain skills for meaningful employment, where appropriate.

Seek advice and support from the GP supervisor to discuss patient related concerns (e.g., abuse, domestic violence, and support with mental health) referring to the GP or other suitable health professional. Support population health management projects:

Work as part of the PCN project team to pilot new ways of working in response to population health data, delivering any aspect relating to social prescribing, and advising on community and voluntary sector services that should be included in the solution

Be proactive in developing strong links with the PCN practice teams to encourage referrals and raise awareness on what other services are available within the community and how patients can access them

Expanding the referral criteria to include wider agencies such as pharmacies, hospital discharge teams, allied health professionals, fire service, job centres, social care services, housing associations, VCSE organisations, the list is not exhaustive.

Work in partnership with all local agencies to educate and raise awareness of social prescribing and how partnership working can reduce pressure on statutory services.

Provide referral agencies with regular updates about social prescribing, including training their staff and how to access information, and seek their feedback

Be proactive in encouraging equality and inclusion, through self-referrals and connecting with all diverse local communities particularly those that statutory agencies may find hard to reach.

Work with commissioners and local partners to identify unmet diverse needs within the community and gaps in community provision.

Encourage individuals their families and carers to provide peer support and do things together such as setting up new community groups or volunteering. Oversee the data capture, reporting and evaluation for the service

By working sensitively with individuals, their families, and carers, use a suitable evaluation tool to capture key information to demonstrate the impact of social prescribing on their health and wellbeing.

Encourage individuals, their families, and carers to provide feedback and to share their personal stories about the impact of social prescribing on their lives.

Work closely within the multi-disciplinary team to ensure relevant data is captured efficiently throughout the process and relevant reports are completed and reviewed

Work as part of the healthcare team to seek feedback and continually improve the service and contribute to business planning Professional Development

Work with Clinical Director and line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

Elements of this role will include projects with patients and their carers suffering from Dementia.

Person Specification

Experience

Essential

• Experience of working directly in a community development context, adult health, and social care, learning support or public health/health improvement (including unpaid work)
• Experience of data collection and using tools to measure the impact of services
• Experience of supporting individuals, their carers, and families
• Experience of leading a team; coordinating workload and troubleshooting issues

Other

Essential

• Meet DBS reference standards and criminal record checks
• Willingness to work flexible hours when required to meet work demands
• Access to own transport, ability to travel across the locality on a regular basis, including visiting individuals in their own homes
• Valid Full UK driving licence and business use insurance

Skills & Knowledge

Essential

• Knowledge of the personalised care approach
• Understanding of the wider determinants of health including social, economic, and environmental factors and their impact on communities, individuals their families and carers
• Understanding of equality, diversity, and inclusion
• Knowledge of IT systems, including ability to use word processing skills, emails, and the internet to create simple plans and reports
• Local knowledge of VCSE and community services in the locality
• Knowledge of how the NHS works, including primary care

Personal Qualities & Attirbutes

Essential

• Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental and culturally sensitive way
• Ability to communicate effectively, both verbally and in writing, with individuals, their families, carers, community groups, partner agencies and stakeholders
• Ability to Identify risk, assess and manage risk when working with individuals
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Commitment to collaborative working with all local agencies including VCSE organisations and community groups, able to find creative solutions to traditional barriers
• Can demonstrate personal accountability, emotional resilience, and ability to work well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cygnet PCN

Address

Bartholomew Medical Group

Woodland Avenue

Goole

DN146RU

United Kingdom

Employer's website

https://cygnetpcn.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see Job Desription Document for full Job Description

The duties and responsibilities to be undertaken by members of the Practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Ensure building security have a thorough knowledge of doors/windows/grids/alarm
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits, telephone consultations and queries, ensuring callers are directed to the appropriate healthcare professional
• Understanding practice procedures and explaining these to patients as well as the different ways they can access the service
• Understanding and maintaining knowledge of other healthcare services to which you can navigate appropriate patients and relaying this information to patients where necessary
• Registration of new patients, change of patient details and deductions
• Processing and distributing incoming (and outgoing) mail
• Taking outgoing mail to the post office
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Clerical duties, including word/data processing, email, filing, photocopying, scanning and allocating, processing letters for blood tests requested by clinicians, administer the cytology system, patient de-registrations
• Arranging staff rotas
• Organising cover for holidays, sickness and compassionate leave
• Helping new reception staff and training of new reception staff
• Have a thorough knowledge of practice procedures and work in accordance with practice protocols
• Advising and charging patients the appropriate amount for private work, providing a receipt to the patient and recording charge in the Petty Cash Book
• Helping with the sorting of new medical records in order that they are in the form used in the surgery
• Provision of refreshments for staff and visitors as required; washing the pots and keeping the kitchen area clean and tidy
• Keeping the reception area, waiting room, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Assisting the practice manager and carrying out work to achieve practice projects
• Any other task allocated by managers
• These responsibilities are not exhaustive and you may be required to undertake other duties and responsibilities commensurate with your pay grade if required by the practice.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Person Specification

Experience

Essential

• You will need to be motivated, able to work in a very busy environment and as part of a team. Attention to detail and the ability to multitask are essential as are good IT and communication skills.

Desirable

• Experience working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Howden Medical Centre

Address

Pinfold Street

Howden

Goole

East Yorkshire

DN14 7DD

United Kingdom

Employer's website

https://www.howdenmedicalcentre.nhs.uk/ (Opens in a new tab)