Job description

Job responsibilities

Job Description

Job Title: Receptionist Location: Danescourt & Greenmount Surgery Reports To: Practice Manager / Reception Supervisor Hours: Full-time or Part-time (negotiable) Salary: Dependent on experience

To provide an efficient, professional and friendly reception and administrative service to patients and visitors at Danescourt & Greenmount Surgery.

The post holder will act as the first point of contact for patients, supporting the smooth running of the practice by managing appointments, handling enquiries and carrying out administrative duties while ensuring a high standard of patient care and confidentiality.

• Welcome patients and visitors to the practice in a polite and professional manner.

• Book, amend and cancel patient appointments in accordance with practice procedures.

• Ensure patients are directed to the appropriate healthcare professional or service.

• Register new patients and update patient information on the clinical system.

• Ensure the reception area remains tidy and welcoming at all times.

• Answer incoming telephone calls promptly and deal with patient enquiries efficiently.

• Signpost patients to the most appropriate service where necessary.

• Take and pass on clear and accurate messages to clinical staff and colleagues.

• Deal with general patient enquiries both in person and over the telephone.

• Maintain accurate patient records and ensure information is updated appropriately.

• Scan, file and distribute incoming correspondence and documentation.

• Process incoming and outgoing post.

• Support the clinical and administrative teams with general administrative tasks when required.

• Maintain strict patient confidentiality at all times.

• Ensure compliance with data protection legislation and practice policies.

• Handle sensitive information with discretion and professionalism.

• Work collaboratively with all members of the practice team.

• Support colleagues and assist in maintaining an efficient working environment.

• Participate in staff meetings, training sessions and practice development activities as required.

Person Specification

Experience

Essential

• Excellent communication and interpersonal skills.
• Friendly, approachable and professional manner.
• Ability to work effectively in a busy environment.
• Good organisational skills and attention to detail.
• Basic IT skills and confidence using computer systems.
• Ability to work both independently and as part of a team.

Desirable

• Previous experience working in a GP practice or healthcare setting.
• Experience in a reception or customer service role.
• Knowledge of GP clinical systems such as EMIS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Danescourt & Greenmount Surgery

Address

4 Rachel Close

Cardiff

CF52SH

United Kingdom

Job description

Job responsibilities

Please see attached job description and person specification for further information regrading this job role.

We reserve the right to close the vacancy early if there are a high amount of applications

Person Specification

Qualifications

Essential

• Occupational Therapy degree or equivalent
• HCPC registration
• Documented evidence of professional development
• Practice Educator qualification or willingness to undertake.

Desirable

• Training in forensic risk assessment.
• Postgraduate training relevant to forensic mental health.

Experience

Essential

• Experience working with adults experiencing complex mental health or learning disability needs.
• Experience of independently managing a clinical caseload.
• Experience of delivering occupational therapy assessment and intervention
• Experience working within multidisciplinary teams.
• Experience contributing to risk assessment and risk management.

Desirable

• Experience within forensic services
• Experience within rehabilitation services
• Experience supervising staff or students.
• Experience undertaking audit or service improvement projects.

Knowledge

Essential

• Recovery-oriented practice.
• Occupational therapy process and models of practice.
• Mental Health Act and relevant legislation.
• Safeguarding procedures.
• Clinical governance principles.
• Risk assessment and risk management processes.
• Occupational performance and functional assessment.

Desirable

• Knowledge of forensic pathways.
• Knowledge of offending behaviour frameworks.
• Knowledge of psychologically informed environments.
• Understanding of trauma-informed practice.

Skills

Essential

• Ability to work autonomously as a lone Occupational Therapist.
• Ability to prioritise and manage a complex caseload.
• Strong clinical reasoning and decision-making skills.
• Ability to lead occupational therapy interventions.
• Ability to analyse and manage risk.
• Excellent verbal and written communication skills.
• Ability to influence practice within multidisciplinary teams.
• Ability to supervise and support others.
• Effective organisational and workload management skills.

Desirable

• Experience leading service developments
• Experience delivering training.
• Experience using outcome measures within forensic services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rotherham Doncaster and South Humber NHSFT

Address

Danescourt

1 Rectory Gardens

Doncaster

DN1 2JU

United Kingdom

Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)