Job summary

GP Receptionist

Are you passionate about helping people? Do you thrive in a fast-paced, team-oriented environment?

We are looking for a GP Receptionist to join our friendly and supportive team at Dapdune House Surgery. As the first point of contact for our patients, you will play a vital role in delivering excellent customer service and ensuring a positive patient experience.

Whether welcoming patients at the reception desk or assisting them over the telephone, you will be calm, professional, and compassionate, helping patients access the care and support they need.

Our website:www.dapdune.nhs.uk

Main duties of the job

As part of our reception team, you will:

• Deliver a warm, welcoming and professional service to patients and visitors.
• Manage appointments, telephone calls and patient enquiries efficiently and accurately.
• Support patients with empathy, patience and understanding.
• Work collaboratively with clinicians and administrative colleagues to ensure smooth patient journeys.
• Maintain accurate records while ensuring confidentiality at all times.
• Undertake a range of administrative tasks to support the day-to-day operation of the practice.
• Contribute positively to a busy team environment and help deliver high-quality patient care.

About us

About us

Dapdune House Surgery is committed to providing high-quality, patient-centred healthcare to our local community. We pride ourselves on creating a welcoming environment for both patients and staff.

We recognise that our reception team plays a critical role in the patient experience and we are committed to supporting our staff through training, development opportunities and a positive working culture.

We offer a supportive and inclusive workplace where every team member is valued and encouraged to develop their skills and knowledge.