Job description

Job responsibilities

Patient/ Customer Care

• To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
• Offer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors, either in person or via the telephone.
• Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies.
• Liaise with district nurses, midwives, and other professionals within the community teams, on behalf of patients
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Ensure that excellent customer care is being delivered at all times
• Play an active role in the co-ordination, and review of patient surveys
• Offer solutions and actively listen to patients to resolve issues.
• Deal with complex and sensitive issues
• Receive specimens for laboratory analysis from patients and advise patients of their test results on request Arrange patient transport as directed

Other main duties include

• Operational duties
• Prescriptions
• Patient Registrations
• Facilities
• Other admin tasks
• Health and Safety
• Equality and diversity
• Governance
• Confidentiality

Please see job description for further details.

Person Specification

Skills

Essential

• Effective communication and interpersonal skills (Tasks and Oral)
• Good level of computer literacy
• Clear, polite telephone manner
• Strong Customer service skills
• Ability to deal with sensitive issues often within hostile or emotional situations
• Time Management and the ability to work to deadlines
• Ability to use own initiative and work under minimum supervision
• Confidence and ability to follow practice protocol in an emergency situation
• Able to work well as part of a team
• Flexible approach to work
• Evidence of problem solving and improving processes
• Sensitive to the needs of service users, their families, and carers
• Recognise own development needs and identify how these may be met
• Confidence in ability to understand practice policy and protocols

Desirable

• Demonstrable experience of using SystmOne; ability to maintain the appointments system and make changes when appropriate.

Experience

Essential

• Experience of working with the general public
• Good Keyboard skills
• Experience of working in a busy environment
• Understanding of different patients and carer groups and needs
• Awareness of the importance of safeguarding and procedures
• Be aware of confidentiality and data protection when handling sensitive information
• Experience of high-volume telephone calls and managing workload
• Developing productive and effective relationships with all members of the healthcare team

Desirable

• Experience of working in receptionist role within a General Practice environment
• Patient/customer service related training/ previous role
• Up-to date knowledge of services and health resources in the local area
• Knowledge of the Data Protection Act and how this is applied in practice

Qualifications

Essential

• Good standard of general education or experience in similar role will be considered

Desirable

• NVQII in Customer Care

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Hours: Bank work shifts will be released on a four-week basis. Additional shifts may be released during this period according to the needs of the charity.

Salary: £13.45 per hour a shift is 7 hours. Hours of work are between 8am and 4:30pm.

(We are currently updating our salary scales; this information will be released to you as soon as it is available.)

If there are no available shifts in a month, a retention fee of £80.70 will be paid for that period.

Retention payments will be rescinded if three shifts are declined consecutively.

Referrals may include

Regular or occasional friendly (social) visits.

Telephone calls

Penpal/Happy Post Scheme

Holiday checks - short term for the duration of a relatives holiday.

Re-arranging furniture to enable greater mobility.

Occasional sitting to give a carer time to attend an appointment

Escorting to hospital appointments - service user to bear the cost of any taxi

Over the last few years there has been a steadily increasing demand for the service for a number of reasons

more older people stay in their own homes rather than go into residential care, including those with dementia

a more diverse range of professionals in health and social care are aware of and value the services we offer

the service is free of charge

We are now in a position where we need to expand the staff team.

Purpose of the Job

This post has 3 main strands:

• to contribute to the effective development and delivery of the Good Neighbour Scheme so that it improves the quality of life and reduces isolation of those using the service.

• to work with the Co-ordinators of our other services which offer a range of support to older people and their carers and ensure the scheme contributes to the overall aims of SCCCC.

• to establish links with new initiatives being set up by health and social services and investigate the potential for further joint projects to support older people.

Duties and Responsibilities

• Work closely with other team members to take referrals from a range of referrers, including health and social care staff, friends and family members and the individual themselves, and allocate volunteers where appropriate.

• Follow up, check and review all referrals with volunteers, service users and service providers in a systematic way.

• Be available for enquiries from service users and their families and respond to any requests for information in a timely and professional manner.

• Ensure that each service user receives a home visit prior to allocation of a volunteer, in order to confirm personal details, undertake a risk assessment and better understand them and their needs.

• Provide support to service users waiting for a dedicated volunteer by offering support in person or over the telephone where appropriate

• Ensure that those service users with complex needs and who are not appropriate for a volunteer receive a monthly visit from a relevant staff member.

• Work with colleagues who co-ordinate SCCCCs other services and take referrals from health/social care professionals when they are unavailable.

• Provide ongoing support and supervision to volunteers on the Good Neighbour Scheme and ensure that the service is responsive to the needs of its volunteers.

• Provide support where required to maintain, promote and develop the Penpal/Happy post scheme.

• Ensure compliance with SCCCCs policies and procedures.

• Liaise with the fundraiser in order to maximise donations to the organisation.

• Liaise with staff in all the relevant hospital departments and community teams to ensure effective operation and uptake of the scheme and all other SCCCCs services.

• Publicise the scheme through all appropriate channels.

• Liaise with the Operational Lead to participate in volunteer training as appropriate.

• Maintain accurate records of work undertaken and produce oral/written reports as required.

• Ensure that appropriate monitoring and evaluation procedures are put in place and used effectively.

• Cover the work of other Good Neighbour Scheme Team Members during periods of leave.

• Attend the meetings of the organisation and any other meetings as required.

• Attend appropriate training courses to enhance/develop his/her own skills.

• Carry out other duties and relevant tasks consistent with the responsibilities of the post which from time to time may be required as agreed between the postholder and the Senior Management Team.

• To participate in the on call cover arrangements for Christmas and New Year.

Accountability

The post holder reports to and will be supervised by the Good Neighbour Scheme Operational Lead

Relationships

The post holder will be expected to develop good working relationships with all members of the staff team and help maintain a mutually supportive and inclusive environment. This includes supporting the work of the organisations other schemes whenever possible.

Person Specification

Qualifications

Essential

• 5 good GCSEs (or equivalent) including English and Maths

Desirable

• Degree level qualification

Experience

Essential

• Minimum 2 years experience in a relevant post or organisation
• Experience working within community engagement and volunteering environment
• Experience of contributing to a team environment
• Evidence of recent relevant continuing professional development
• Understanding of the needs of older people and their families
• Ability to work effectively with a diverse range of individuals and organisations.
• Ability to communicate effectively both internally and externally to a wide variety of audiences and using a variety of methods suitable to different audiences.
• A proven ability to build robust relationships with key stakeholders to deliver excellent services, programmes or projects.
• Good telephone manner and the ability to deal sensitively with service users, family members and carers.
• Committed and highly self- motivated
• The ability to work in a self-directed manner, and as part of a team
• Computer literacy in dealing with standard MS office packages, including spreadsheets
• Proven organisational skills and administrative ability, capable of meeting deadlines.
• Ability to work under pressure
• Ability to adhere to an organisations policies, procedures and instructions
• Ability to problem solve competently
• Ability to relate well to volunteers.
• Able to act with integrity and take action if ethics, values or standards are compromised.
• Car driver/owner with daily access to a vehicle
• Willing to work outside office hours (both evenings and weekends) when necessary.
• Able to evidence outstanding timekeeping and attendance
• Able to display a flexible and adaptable approach to the range of duties required
• Shares SCCCCs values and ethos, and committed to SCCCCs vision.
• Level headed, non-judgmental and calm approach with a commitment to Equal Opportunities and Diversity.
• A willingness to learn and a commitment to training and development
• Ability to maintain confidentiality.
• Clear Enhanced DBS disclosure check
• Proactive engagement in supervision

Desirable

• Understanding of the role of the Voluntary and Community Sector in the field of Health and Social Care.
• Knowledge of health and safety issues
• Qualification in Community Work and/or Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sheffield Churches Council for Community Care

Address

Unit 19 President Buildings

Savile Street East

Sheffield

South Yorkshire

S4 7UQ

United Kingdom

Employer's website

https://scccc.co.uk/about-us/work-for-us (Opens in a new tab)

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• Phlebotomy skills

Experience

Essential

• Experience of working in a health care setting and /or delivering phlebotomy

Knowledge

Essential

• Ability to communicate effectively, both verbally and in writing
• Understanding of clinical governance
• Understanding of risk management ability
• Ability to work autonomously
• Evidence of evaluating clinical practice
• Experience of using IT in clinical practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

Mount McKinley

Shrewsbury Business Park, Anchorage Avenue

Shrewsbury

SY2 6FG

United Kingdom

Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Education

Essential

• GCSE's in Maths and English Grades 9-4 (A-C) or equivalent experience
• Evidence of continued professional development

Skills

Essential

• Evidence of ability to deal with confidential and occasionally complex matters
• Ability to plan and organise own workload
• Evidence of standard level use of IT packages including Microsoft Office
• Good inter-personal and communications skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ

United Kingdom

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our staff work in a hybrid blend of home and office working. We provide the facilities for all staff to work full time in the office, but if you are able to provide yourself with a safe, suitable and confidential workspace at home, you may also work in a blended pattern.

Working from home is enabled making extensive use of Microsoft Teams and Outlook.

PWPs in the team offer Low Intensity CBT assessments, groups and treatments, as well as facilitating outreach events in the local community. There is also opportunity to be involved in working groups or champion areas.

A full internal CPD program is on offer to all our staff, which runs throughout the year.

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

• Talking Therapies (previously IAPT) Graduate OR Post Graduate Certificate in Low Intensity Cognitive Behavioural Interventions
• PWP registration with BABCP or BPS OR must be eligible and willing to apply

PREVIOUS EXPERIENCE

Essential

• Evidence of working with people who have experienced a mental health problem
• Ability to meet agreed/specified service targets
• Experience of working in Primary Care Services
• Worked in a service where agreed targets in place demonstrating clinical outcomes
• Ability to manage own caseload and time
• Demonstrates high standards of written communication
• Demonstrates an understanding of anxiety and depression and how it may present in Primary Care
• Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health

Desirable

• Experience of representing psychology within the context of multi-disciplinary care
• Knowledge of medication used in anxiety and depression and other common mental health problems

COMMUNICATION SKILLS

Essential

• Advanced communication skills
• Ability to work within a team and foster good working relationships
• Excellent interpersonal communication skills, including telephone skills
• Computer literate

ANALYTICAL SKILLS

Essential

• Ability to use clinical supervision and personal development positively and effectively
• Ability to evaluate and put in place the effect of training
• Ability to assess common mental health problems
• Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post

DIVERSITY

Essential

• Regard for others and respect for individual rights of autonomy and confidentiality

PHYSICAL SKILLS/EFFORT

Essential

• Car driver with ability and willingness to travel to locations throughout the organisation (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)
• Computer skills for entering clinical notes on electronic patient record
• Requirement to carry laptop/files between office base and remote working in line with all relevant HPFT policies

MENTAL/EMOTIONAL EFFORT

Essential

• Ability to work under pressure
• Ability to concentrate on clinical work and deliver therapy for most of the working day
• Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision
• Ability to deal with patients with common mental health problems
• Ability to develop good therapeutic relationships with clients, patients and carers

GENERAL

Essential

• High level of enthusiasm and motivation.
• Welcoming / Kind / Positive / Respectful /Professional

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ

Ditchmore Lane

Stevenage

SG1 3LJ

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification

Staff benefits

• Pay Enhancements
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)

Person Specification

Education / Qualifications

Essential

• Good standard of education to GCSE standard (5 GCSE's A-C including Maths and English)
• Typing qualification/ or equivalent experience

Desirable

• IT related qualification.

Experience

Essential

• Worked in an administration role in a clinical environment

Desirable

• Medical terminology
• Audio typing Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

The Stiltz Building

Stiltz Building, Ledson Road Manchester M23 9GP

Wythenshawe

M23 9GP

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification

Staff benefits

• Pay Enhancements
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)

Person Specification

Education / Qualifications

Essential

• Typing/WP RSAII or equivalent or demonstrable experience

Desirable

• ECDL NVQ2 Business Administration GCSE English grade A-C or equivalent

Experience

Essential

• Experience of working in an office environment

Desirable

• Reception and administration experience. Experience of working within the NHS or related healthcare. Experience of dealing with members of the public.

Knowledge

Essential

• Knowledge of office procedures. Familiar with Microsoft Office

Desirable

• Knowledge of Powerpoint, Excel, Outlook. Awareness of Recovery Model. Awareness of children/vulnerable adults guidelines.

Skills and Abilities

Essential

• Good verbal and written communication skills. Ability to work as member of a team. Ability to operate and maintain electronic systems and Excel trackers. Ability to develop effective interpersonal relationships with colleagues in the health care setting. Ability to communicate effectively and compassionately in a variety of settings. Able to deal with sensitive issues with tact and diplomacy. Able to present factual information and refer questions to others where appropriate.

Other Requirements

Essential

• Ability to demonstrate a positive attitude to service users, carers and other staff. Good time management. Commitment to service development. Commitment to effective team work. Flexible approach to working. Willingness to undertake training appropriate to the post. Demonstrate a commitment to respecting and displaying the Trust Values at all times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

The Orchard, Salford Achieve

2 Langley Road South

Salford

M6 6GU

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification

Staff benefits

• Pay Enhancements
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)

Person Specification

Desirable Criteria

Essential

• Reception and administration experience. Experience of working within the NHS or related healthcare. Experience of dealing with members of the public.

Essential Criteria

Essential

• oTyping/WP RSAII or equivalent or demonstrable experience
• oExperience of working in an office environment
• oKnowledge of office procedures. Familiar with Microsoft Office
• oGood verbal and written communication skills.

Desirable

• oECDL NVQ2 Business Administration GCSE English grade A-C or equivalent
• oKnowledge of Excel, Outlook. Awareness of vulnerable adults guidelines.

Essential Criteria

Essential

• oGood verbal and written communication skills. Ability to work as member of a team. Ability to operate and maintain electronic systems and Excel trackers. Ability to develop effective interpersonal relationships with colleagues in the health care setting. Ability to communicate effectively and compassionately in a variety of settings. Able to deal with sensitive issues with tact and diplomacy. Able to present factual information and refer questions to others where appropriate.
• oAbility to demonstrate a positive attitude to service users, carers and other staff. Good time management. Commitment to service development. Commitment to effective team work. Flexible approach to working. Willingness to undertake training appropriate to the post. Demonstrate a commitment to respecting and displaying the Trust Values at all times.

Desirable

• oReception and administration experience. Experience of working within the NHS or related healthcare. Experience of dealing with members of the public.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

TRAFFORD ACHIEVE

454 Chester Road

Old Trafford, Manchester

M16 9HD

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Responsibilities will include:

Consultation sessions including face to face and telephone

Clinical administration

Attend, educational, multidisciplinary, practice and clinical meetings

Attend training and events organised by the practice and the ICB/Federation

Participate in an annual performance review

Person Specification

Qualifications

Essential

• GMC registered
• Qualified General Practitioner
• Registered on NHS performer list
• Experience using System One

Desirable

• Good understanding of GMS contract requirements.
• Experience and understanding of QoF and Local Enhanced Services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Covent Garden Medical Centre

Address

Covent Garden Medical Centre

47 Shorts Gardens

London

WC2H 9AA

United Kingdom

Employer's website

http://coventgardenmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Oversee the conduct/ contribute to the assessment process, as well as the observation and on-going assessment, providing accurate and timely feedback.

Conduct risk assessment of the individual and of the potential hazards in the service users environment.

Attend multi-disciplinary meetings i.e. referral / review / business.

Report and document incidents as required.

Conduct and oversee physical health care checks and act upon findings.

Responsible for administration of medications, assessment of side effects, review concordance and clinical effectiveness of medication regime in line with Trust policy including safe transportation and storage of medicines, checking receipt, storage of medicines in medicine cupboard.

Provide education around the medication prescribed, side effects, actions and aids to compliance.

Provide education and support to develop service users understanding of mental illness and training packages for staff.

Please see full Job Description and Person Specification attached

Person Specification

Esential Criteria

Essential

• Professional health or social care qualification e.g. Social Work, Occupational Therapy, RMN, RNLD and registration with relevant governing body Qualification at degree level or equivalent Experience in managing and resolving conflicts between professionals and teams In-depth knowledge of Crisis working.
• Extensive experience in leadership role In depth knowledge of wider policy and service issues relating to mental health Experience of working in the community settings in a senior practitioner role. Experience of working with service users with complex care needs requiring higher levels of expertise. Understanding and knowledge of Crisis Care Concordat and associated strategy. Knowledge of Safeguarding Children and Vulnerable Adults Procedures Experience in of working closely and developing relationships with senior medical nursing social and clinical staff. Experience in developing relationships and working in partnership with statutory agencies at a management level. Extensive knowledge and experience of organisation development. Ability to communicate clearly and effectively through formal presentation to others. Negotiation skills in the management of conflict across a range of situations, including the resolution of complaints which may involve diffusion of hostility and aggression. Proven ability to work with service users and carers who are distressed To demonstrate a 'can do' approach that is practical, decisive and has a positive outcome. Ability to embrace and champion change Experience of managing budgets Skills in motivating staff Experience of social care management Experience of service user and carer initiatives and engagement Ability to empathise with clients, carers and families and colleagues, ensuring that effective communication is achieved.
• Knowledge of relevant legislation Skills in analysing service, organisational and staffing issues. Skills in analysing highly complex facts and conflicting information. Keyboard and computer literacy skills Car driver To work full internal rotation (12 hour shifts)
• Ability to work under pressure and ability to contain and manage the stress of others and oneself Ability to frequently sustain periods of prolonged concentration for data analysis, report writing etc. Ability to manage unpredictable work patterns and changing deadlines Ability to deal with exposure to highly distressing situations Ability to contain the emotional impact of working with people with mental health problems Evidence of user focus in the development, organisation, delivery and evaluation of care. Excellent communication skills with ability to write high level reports to a variety of audiences. Ability to ensure that teams or colleagues are supported to achieve targets. Self-awareness with the ability to understand and moderate one's own behaviour depending on the impact on others. Able to support the development of team members to achieve their potential Able to take personal responsibility for ensuring that diversity is respected and that there is genuine equality of opportunity.

Desirable Criteria

Desirable

• Degree in management
• Facilitation skills Advanced keyboard skills
• Demonstrate ability to develop services through representation at the national level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Essex Partnership University NHS Foundation Trust

Address

The Linden Centre

Woodlands Drive

Chelmsford

CM1 7LF

United Kingdom

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Clinical patient / client care

1. To be responsible for own practice and accountable for all aspects of physiotherapy treatment and care delivered to the patient. To ensure clinical effectiveness using evidence based practice.

2. Manage the physiotherapeutic treatment of children with a range of conditions, including children with cognitive impairment or disabilities.

3. To undertake highly specialist physiotherapy assessment and treatment as an autonomous practitioner, and support / advise colleagues where appropriate.

4. To assess, diagnose and develop individual care/treatment plans for a range of paediatric conditions in conjunction with parents/carers, some of which will be highly complex or will be for patients with complex clinical, social and emotional needs.

5. To be responsible for reassessing patient care as treatment progresses and alter treatment programmes as appropriate.

6. Be able to analyse clinical and social information from a range of sources and integrate into physiotherapy assessment and development of care/treatment plan.

7. To be a source of MSK clinical expertise and advice for other physiotherapists in the team and colleagues in the acute services.

8. To provide specialist advice on patient care to other health, social, educational and voluntary sector services. This may involve negotiating or requesting changes to treatment programmes/care plans set by other paediatric professionals.

9. Analyse and understand impact on child and physiotherapy treatment of various treatment plans/diagnosis from other disciplines. This includes interpreting medical and educational and psychological assessments of the patient.

10. Be responsible for maintaining a high standard of clinical practice using evidence based practice to ensure a high quality physiotherapy service.

11. Be highly skilled in communicating with children of all ages who have a range of physical and psychological barriers to understanding eg. autism.

12. Be able to motivate and persuade children of all ages, some with a range of complex conditions/disabilities to work with treatment programmes and work towards treatment goals.

13 To initiate multi-disciplinary case meetings/team meetings to discuss individual patients or groups of patients when appropriate.

14. Write reports in accordance with service procedures/guidelines and ensure timely delivery to other members of the wider care team. The position will require you to have, or to attain a working knowledge of best practice under the Special Educational Needs and Disability reforms which came into force on 1 September 2014.

As part of this you will need to be able to, or be willing to learn how to compile reports to contribute to an Education, Health, Care Plan via a physiotherapy assessment, and be able to complete reviews where necessary.

15. Ensure good communication with patient carers, demonstrating the ability to discuss difficult diagnoses with tact and sympathy. Managing distressed or aggressive patients or carers. Attend and contribute verbally and write reports for Child Protection proceedings.

16. To deal with complaints with tact and understanding to minimise escalation according to the Trust Complaints Policy.

17. To observe confidentiality of records and health information and to share information with others in the interest of the child. Observing the Data Protection and Caldecott Information in line with guidelines.

18. To work within Infection Control and Health & Safety guidelines in order to deal appropriately with unpleasant conditions related to client contact as they arise e.g. exposure to body fluids and infectious conditions encountered on a regular basis.

19. To undertake complex risk assessments and advise others in determining appropriate management especially relating to manual handling and safe use of equipment.

Professional

20. To demonstrate a sound understanding of clinical governance, including ability to audit own and teams practice.

21. To use audit results, current research and government guidelines to recommend changes to service delivery and to clinical practice, demonstrating evidence based link to the development and improvement of clinical practice.

22. Lead on aspects of changes in working practices and clinical practices of the physiotherapy team. Ensure that where this impacts on the work of other health professionals or services they are informed and assisted with managing the changes to work organisation/service delivery.

23. To work within standards set by the Chartered Society of Physiotherapy and national standards e.g. Nice guidance, NSK for childrens services and SEND reforms.

24. To ensure timely referrals of clients to other services as appropriate.

25. Be responsible for maintaining accurate and up-to-date patient records using EMIS templates..

Service Development/Management

26. To participate in cross organisation/MDT working parties to develop clinical and policy changes within the paediatric service. This may involve being the lead physiotherapy contributor to local treatment procedures and guidelines or improvements to cross organisational communication regarding patients.

27. To be responsible for monitoring and developing high service standards and patient care.

28. To have day to day operational management responsibilities for a defined team within the service.

29. To act and deputise for the head of service as appropriate.

30. Propose changes to service delivery within the paediatric team and implement when necessary, acting in partnership with the childrens physiotherapy service lead.

31. To plan, organise and prioritise own patient caseload and to assist band 6 and therapy assistants to plan and prioritise delegated caseloads/work.

32. Organise and manage appropriate delegation of patient care/work to therapy assistants.

33. Plan, organise and deliver training to the physiotherapy team, members of the multi-disciplinary team and staff from other agencies.

34. To organise the appraisal and assessment of other physiotherapists and therapy assistants for whom you have line management duties.

35. Undertake own CPD, participate in peer reviews, and maintain up-to-date knowledge of specialty through research and work of clinical interest groups.

36. Comply with the duties placed on employees by the Bromley Healthcares Health and Safety Policy and Related Procedures and to act in accordance with all instruction, information and training supplied in relation to those duties.

Person Specification

Qualifications

Essential

• Diploma or Degree in physiotherapy recognised by HCPC.
• Registered with HCPC
• Evidence of CPD to high level of clinical expertise in chosen paediatric area. (MSK)
• Understanding of hydrotherapy treatment

Desirable

• Member of APCP
• Post Graduate courses relevant to paediatric speciality: Paediatric MSK oPaediatric Bobath course Child development oSpecialist courses/study on conditions that affect child development

Information Technology

Essential

• Good keyboard skills Basic IT knowledge including power point and word and emails.
• Ability to be create and provide printed programmes for children and families from available resources.

Desirable

• Skills in using Excel & publisher

Experience

Essential

• Post registration experience in the field of paediatrics, with other appropriate MSK experience
• Experience at a band 6 level or equivalent. Working paediatric rotation plus other relevant rotations e.g. neuro development, neuro rehabilitation, paediatric medicine, respiratory care, orthopaedics
• Junior rotational experience across a broad range of rotations.
• Experience working with paediatric MSK caseload
• Experience with working with children who have challenging behaviours.
• Experience and sound understanding of working with children's safeguarding procedures.
• Sound understanding of the process of SEND reforms and experience of writing EHC reports.
• Experience of supervising and teaching junior and undergraduate physiotherapists.
• Experience of delegating work to therapy assistants.
• Experience of and ability to manage complaints and concerns raised.
• Experience and confidence in discussing clinical assessment with consultants and other medical professionals.

Desirable

• Experience of carrying out clinical audit
• Experience of developing service improvements

Skills

Essential

• Able to deal with parents and other professionals who have anxieties and concerns
• Ability to time manage, prioritise, delegate and organise.
• Ability to provide professional/clinical leadership for assessment and analysis in specialist area of clinical field.
• Understanding of children's specialist equipment and orthotics.
• Skills in implementing and motivating advice/ treatment plan to be followed.
• Sound understanding of safeguarding principles.
• Understanding of the role of the physio when supporting children attending educational settings.

Desirable

• UK Driving licence with access to a car or other means of transport.
• Evidence of good teaching skills.
• Skills in presentation to larger audiences of other professionals and agencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bromley Healthcare CIC

Address

Phoenix Children's resource Centre

40 Masons Hill

Bromley

BR2 9JG

United Kingdom

Employer's website

http://www.bromleyhealthcare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Role - may include the following:

Management of medicines at discharge from hospital

• To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.
• Set up and manage systems to ensure continuity of medicines supply to high-risk groups of patients (e.g., those with medicine compliance aids or those in care homes).

Risk stratification

• Identification of cohorts of patients at high risk of harm from medicines through pre-prepared practice computer searches. This might include risks that are patient related, medicine related, or both.

Unplanned hospital admissions

• Review the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews.
• Put in place changes to reduce the prescribing of these medicines to high-risk patient groups.

Repeat prescribing

• Produce and implement a repeat prescribing policy.
• Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review to the GP. Monitor and manage patients with polypharmacy.

Telephone and patient facing medicines support

• Provide a telephone help line for patients with questions, queries and concerns about their medicines.
• Hold clinics for patients requiring face-to-face medicines use reviews

Medication review

• Undertake clinical medication reviews with patients and produce recommendations for the GPs on prescribing and monitoring.

Care home medication reviews

• Undertake clinical medication reviews with patients and produce recommendations for the GP on prescribing and monitoring.
• Work with care home staff to improve safety of medicines ordering and administration.
• Domiciliary clinical medication review
• Undertake clinical medication reviews with patients and produce recommendations for the GPs on prescribing and monitoring.

Long-term condition clinics

• See patients with single medical problems where medicine optimisation is required (e.g., COPD, asthma).
• Make recommendations to GPs for medicine improvements.

Service development

• Contribute pharmaceutical advice for the development and
• implementation of new services that have medicinal components (e.g., advise on treatment pathways and patient information leaflets).

Care Quality Commission

• Work with the Federation and Member Practices to ensure compliance with CQC standards where medicines are involved.
• Undertake risk assessment and management and ensure compliance with medicines legislation.

Public health

• To contribute to public health campaigns, including flu vaccinations and adult immunisation programmes.

Cost saving programmes

• Undertake changes to medicines (switches) designed to save on medicine costs where a medicine or product with lower acquisition cost is now available.

Medicine information to practice staff and patients

• Answers all medicine-related enquiries from GPs, other practice staff and patients with queries about medicines.

Information management

• Analyse, interpret and present medicines data to highlight issues and risks to support decision making.

Medicines quality improvement

• Undertake simple audits of prescribing in areas directed by the GPs, feedback the results and implement changes in conjunction with the practice team.

Training

• Provide education and training to primary healthcare team on therapeutics and medicines optimisation.
• Implementation of local and national guidelines and formulary recommendations
• Monitor practice prescribing against the local health economys RAG list and make recommendations to GPs for medicines that should be prescribed by hospital doctors (red drugs) or subject to shared care (amber drugs).
• Assist practices in setting and maintaining a practice formulary that is hosted on the practices computer system.
• Auditing practices compliance against NICE technology assessment guidance.
• Provide newsletters or bulletins on important prescribing messages.

Medicines safety

• Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance.

Person Specification

Experience

Essential

• In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based

Desirable

• An appreciation of the nature of GPs and general practice

Skills

Essential

• Excellent written and verbal communication skills
• Good IT skills
• Able to recognise priorities
• Able to work under pressure and to meet deadlines
• Full Driving License / willingness to travel across patch
• Strong analytical and judgement skills
• Ability to analyse and interpret information and present results in a clear and concise manner
• Experienced working with EMIS Web Medical Record system

Desirable

• Able to effectively influence others to complete agreed actions

Personal Qualities

Essential

• Professional attitude, calm and efficient manner
• Conscientious, hardworking, self- motivated, work with minimal supervision
• Creative and tenacious in finding solutions to difficult problems
• Ability to work with both clinical and administrative staff
• Ability to meet deadlines and work under pressure
• Ability to engage and sustain relationships with all professionals, other organisations and service-users
• Honest, reliable and enthusiastic, has a flexible approach
• Committed to personal development, willingness to undergo further training or development
• Car user and willing to travel between PCN GP practices

Qualifications

Essential

• Pharmacy Degree
• Minimum 2 years post qualification experience in Pharmacy
• Experience of / familiarity with clinical systems such as Emis
• Current GPhC registration

Desirable

• Independent Prescribing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bolton GP Federation

Address

Bolton Primary Care Hub

Chorley Street

BOLTON

BL1 4AL

United Kingdom

Employer's website

http://www.boltongpfed.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Person Specification

Shortlisting Criteria (as per Person Specification)

Essential

• GCSE or equivalent. Maths and English grades A-C
• Spoken and written English to a high standard
• Previous clerical experience in an Hospital or Community is essential in a healthcare environment
• Experience using Patient Information Systems
• Managing non-routine appointment queries

Desirable

• NVQ
• Previous clerical experience within a Radiology Department
• Knowledge of specialist waiting times and targets
• Knowledge of cancer tumour site turnaround time

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hillingdon Hospital NHS Foundation Trust

Address

The Hillingdon Hospital

Pield Heath Road

Uxbridge

UB8 3WS

United Kingdom

Employer's website

https://www.thh.nhs.uk/index.php (Opens in a new tab)

Job description

Job responsibilities

Providing secretarial/administrative support to a typing, scanning, photocopying, opening and distributing mail as appropriate. Have a detailed understanding of the Trusts Access Policy and other National/Local targets ie. Cancer, RTT, and works to the standard operating procedures developed to support patient pathways.As required to process patients onto EPR for Local Anaesthetic procedures and book patients onto Galaxy at the request of Senior Medical Secretarys. Validate data regarding patient pathways to ensure PTLs are updated on a weekly basis. Use initiative in filtering information and be proactive in dealing with routine matters, seeking support from the Senior Medical Secretary. To audio type, clinical letters and process minutes of meetings as required. Assist with any data collection and entry required. Deal with telephone enquiries from patients, relatives, etc, which may be of a sensitive nature, in a constructive and sympathetic manner, referring to the appropriate person where necessary. To ensure that EPR is updated with patient data when received from patients. Maintain efficient office systems. To ensure accuracy when administering relevant IT systems. The systems will include EPR and/or other local IT systems. Works in close liaison with the Senior Medical Secretary and other secretaries and administrative team to assist in the smooth running of the Medical Teams secretarial and administrative service. Works to the SOPs developed to support patient pathways. The job holder will contribute to the effective and efficient running of the service highlight any areas where efficiency can be realised. The jobholder will support the Medical Team in implementing new ways of working, revised operating procedures and policies alongside general improvements to processes and practice. Such duties at a comparable level of responsibility associated with the work of the post which may vary from time to time.

Person Specification

Experience

Essential

• Previous secretarial/office experience
• Experience of working face to face and/or telephone contact with the general public

Desirable

• Experience of working in NHS

Skills

Essential

• Literacy and Numeracy skills
• Excellent keyboard skills
• Excellent verbal and written communication skills
• Ability to achieve thoroughness and accuracy when accomplishing a task

Knowledge

Essential

• Understanding of Information Governance and Confidentiality.
• Knowledge and understanding of Microsoft Office packages, including use of Excel and Power-point, internet, e-mail etc...
• Knowledge of EPR or other Patient Administration System

Desirable

• Medical Terminology

Qualifications

Essential

• Educated to GCSE standard*
• Audio Typing

Desirable

• Shorthand
• RSA III or equivalent typing/word processing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

SLH

SLH, Little Horton Lane

Bradford

BD9 6RJ

United Kingdom

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To provide comprehensive care packages for Service Users from referral to admission into respite.

To assist in the management of the care team comprising of Qualified Nurses, Health Care Assistants and Support staff.

To deputise for the Manager in all aspects of the job role, during their absence.

To contribute to the provision of an on-call rota for the respite services in the Trust.

Oversee the role of the named nurse and keyworker system to identified service users ensuring comprehensive person-centred care plans are in place.

Ensure that dignity, choice, respect, independence and the rights of the people with learning disabilities and / or mental health difficulties are always maintained

Always ensure the safety of service users whilst at the same time promoting positive risk taking

Ensure service users are central to and involved in all aspects of their care.

Monitor and review care packages and make appropriate changes

Manage staff in line with Trust policies and procedures

Support the nurse in charge in the delegation of duties

Ensure continued personal development of self and staff team.

Work in partnership with other agencies and organisations

Have an awareness of national and local policy and the implications for service delivery

Participate in the monitoring and maintenance of standards in accordance with Trust and Shirley House policies and procedures, and Nursing professional standards

Be conversant with various legal requirements as laid down by the Mental health act/Mental Capacity Act ensuring practice is within a legal framework

Inform the Unit manager of professional concerns and promote professional evidenced based practice at all times

Communication

Forms effective working relationships with other professionals, specialists and specialist departments within the Trust and with outside agencies.

Promptly report all complaints, near misses, untoward occurrences or situations affecting the care provided to the clients to the Manager /Matron/ Operations manager.

Appropriately share information with staff of other departments and disciplines.

Help establish and maintain good communication within Shirley House, ensuring continuity of information over the twenty-four hour period

Attend/Lead team meetings as part of front-line communication making an active contribution and functioning within a team environment.

To make maximum use at all times of verbal and non-verbal communication techniques, at the prescribed manner level and pace, to create the optimum communication environment.

Analytical and Judgemental Skills / Freedom to Act

Work with minimal supervision. Will be required to deal with a wide

range of situations requiring decisions or judgments in relation to risk assessment, care pathways and staff management on a day-to-day basis

Support the Nurse In charge in prioritising competing demands and the workload of Qualified nurses and Health Care staff across the service.

Ensure all judgements / decisions made are in the best interest of the service user or service and are in line with local and Trust wide policies and in line with the Nursing and Midwifery Councils Code of Professional Conduct

Ensure all complaints, incidents, untoward occurrences or situations affecting the care provided to the service user are reported to the Manager at the earliest opportunity.

Act as an investigating officer about care complaints, staff performance issues when requested to do so and in line with Trust policy

Planning and Organisational skills

Support the named nurse in the to Co-ordination of complex care packages

whilst developing and managing staff to provide creative and innovative care packages meeting a variety of mental and physical health needs

utilising other AHP professionals.

Act as shift leader when delegated to do so by the Manager, prioritising competing demands and the workload of other staff across the service.

Physical Skills

The post holder must be proficient in the use of Microsoft office packages.

Ability to undertake BILD accredited MAPA (Management of actual and possible aggression) training that will equip you with the skills to work alongside service users who present with challenging behaviour.

Ability to drive and have access to own methods of transportation in order to travel to other Trust sites and anywhere else in the remit of this role.

Responsibility for Patients / Clients

Ensure the service user is supported and encouraged to actively participate in their daily activities, development of care plans, service user groups, outings, etc.

Ensure that the appropriate referrals are made to meet the individual needs of service users.

Maintain professional links with members of agencies outside the Trust to ensure care plans for service users are in line with up to date clinical and professional procedures and robust.

Ensure the safe storage and administration of service users medications and the booking, storing and management of medication complies with Trusts Medicines management policy.

Person Specification

Qualifications

Essential

• Learning Disability Nursing qualification
• Must be registered with the Nursing and Midwifery Council
• Must have or be willing to work towards a recognised management qualification
• Must have or willing to work towards CPD308

Experience

Essential

• A range of experience of working with people with learning disabilities and / or mental health difficulties
• Demonstrates the ability to manage staff on a daily basis and through performance management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Shirley House

22 Gilliver Road

Shirley

B90 2DS

United Kingdom

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To provide an efficient, professional, and friendly reception service to patients while supporting the clinical team in the smooth running of the practice. As a Care Navigator, you will assist patients in accessing appropriate services and ensuring their care needs are met, promoting the best possible patient outcomes.

Key Responsibilities

Reception Duties

• Welcome patients and visitors in a professional and courteous manner.
• Handle telephone calls efficiently, answering queries or redirecting them as appropriate.
• Schedule and manage patient appointments using the practice's clinical systems.
• Update date patient records as necessary.
• Handle patient correspondence, including emails and letters over the desk, ensuring confidentiality and accuracy.
• Assist patients in completing rapid health forms or questionnaires, either in person or over the phone.

Care Navigation

• Act as the first point of contact for patients, identifying their needs and signposting them to the appropriate clinician, service, or external support.
• Provide patients with information about services available within the NHS and the local community.
• Use active listening and problem-solving skills to manage patient expectations and promote self-care where appropriate.
• Liaise with multidisciplinary teams and external organisations to coordinate patient care effectively.

Administrative Duties

• Maintain up-to-date patient records, ensuring accuracy and adherence to GDPR and confidentiality policies.
• Support the preparation of clinics, including managing patient recalls and bookings from patients appointment reminders.
• Monitor and request office supplies to ensure the smooth running of the practice.

Customer Service

• Handle patient feedback, complaints, and concerns in a sensitive and empathetic manner, escalating issues when necessary.
• Promote a positive image of the practice at all times, ensuring high levels of patient satisfaction.

Key Skills & Competencies

• Communication: Excellent verbal and written communication skills, with the ability to interact professionally with patients, staff, and external stakeholders.
• IT Skills: Proficiency in using clinical systems (e.g., EMIS) and Microsoft Office applications.
• Organisational Skills: Ability to multitask, prioritise workloads, and work under pressure in a busy environment.
• Teamwork: Collaborative approach to working with colleagues and contributing to a supportive team culture.
• Empathy & Compassion: A patient-centred approach, with the ability to handle sensitive situations with discretion and understanding.
• Problem-Solving: Ability to think critically and navigate patients to the most appropriate service.

Essential Requirements

• Previous experience in a customer-facing role, preferably within the NHS or healthcare setting.
• Knowledge of NHS services and pathways.
• Understanding of patient confidentiality and data protection (GDPR).
• Flexibility to work varied shifts, including evenings and weekends, if required.

Desirable Requirements

• Experience with clinical systems such as EMIS.
• Knowledge of medical terminology.
• Training or qualifications in customer service or care navigation.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Previous experience in a customer-facing role, preferably within the NHS or healthcare setting.
• Understanding of patient confidentiality and data protection (GDPR).
• Flexibility to work varied shifts, including evenings and weekends, if required.
• Computer IT Skills

Desirable

• Experience with clinical systems such as EMIS.
• Knowledge of medical terminology.
• Training or qualifications in customer service or care navigation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bartlett Group Practice

Address

Wharf Road

Ash Vale

Aldershot

Hampshire

GU12 5BA

United Kingdom

Employer's website

https://www.bartlettgrouppractice.co.uk/ (Opens in a new tab)