Job description

Job responsibilities

For further information please refer to the job description and personal specification

To collect different types of biological samples from the main Pathology laboratories, minor procedures, theatres and switchboard during the day, including late samples, and maintaining all relevant audit trails.

To receive and check samples from referral hospitals, laboratories and wards. To verify ID against request form and liaise with appropriate staff where errors or omissions exist. To log samples on the audit trail.

To safely deal with high risk samples according to policy.

To prioritise samples according to SOPs and laboratory requirements

The successful applicant must have a relevant A levels including a science subject and have experience working in a relevant laboratory. Experience in cytogenetic and molecular diagnostics techniques is desirable. Please note: total weekly working hours are 37.5 hours, however in line with the NHSE requirements for the delivery of the Cancer Test Directory, the Clinical Genomics department will operate an extended working hours service, the postholder will be required to participate in a shift system on a rotational basis.

Person Specification

Education/Qualifications

Essential

• Good general education including A-levels, with at least one science subject
• Recognised qualifications in Maths and English

Desirable

• BSc in Biological Science or equivalent
• Knowledge of theory & practice of laboratory techniques

Experience

Essential

• Experience working in a relevant laboratory or healthcare setting
• Awareness and understanding of handling biological samples
• Experience using Standard Operating Procedures (SOPs)
• Knowledge of laboratory techniques and practices
• Awareness of laboratory health & safety procedures and COSHH

Desirable

• Knowledge of molecular and cytogenetic techniques (e.g., DNA/RNA extraction, FISH, slide preparation)
• Experience working in a UKAS-accredited diagnostic laboratory

Skills & Abilities

Essential

• High level of attention to detail and accuracy
• Manual dexterity for technical tasks
• Strong data entry and IT skills, including use of LIMS and Microsoft Office
• Ability to follow written instructions and protocols
• Good verbal and written communication skills
• Able to prioritise and manage own workload

Desirable

• Understands the relationship between laboratory work and patient care
• Basic understanding of quality systems (e.g., ISO 15189, UKAS) and data integrity

Personal Qualities

Essential

• Reliable, enthusiastic, and proactive
• Ability to work independently and as part of a team
• Demonstrates initiative within role boundaries
• Willing to respond flexibly to service demands
• Ability to prioritise tasks and organise daily work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

The Royal Marsden Sutton

Sutton

SM2 5PT

United Kingdom

Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job duties/responsibilities:

Ensure an effective and efficient patient service is provided to patients and any other visitors to the practice

Provide care navigation/signposting of patients

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.

Liaise with other clinical staff including District Nurses, Health Visitors etc.,

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits into clinical system, ensuring to carefully record all relevant details and referring to duty doctor where necessary.

Advise patients of relevant charges for private (non-General Medical Services) services.

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.

Ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

Premises:

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Ensure efficient running of appointment system and monitor flow of patients into Treatment/Consulting rooms.

To work in accordance of written protocols

Fax and photocopy as requested

Be able to cover reception positions as necessary

Process patients changes of address computer data and medical records (have knowledge of practice area)

Have working knowledge of telephone/on call system, during and after hours

Ensure building security have thorough knowledge of doors/windows/alarm and report any concerns

Carry out any other tasks allocated by managers

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Responsible for undertaking own mandatory training as per practice policy

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will-

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Ensure they have a full and clean driving license

Person Specification

Additional Criteria

Essential

• Computer literate with an ability to use the required IT systems and Microsoft Office
• Excellent communication skills, both verbal and written
• Able to effectively manage own workload
• Able to meet deadlines, work under pressure and balance priorities
• Able to build and sustain relationships at all levels
• Committed to personal development
• Approachable and flexible
• Honest and reliable
• Sensitive to patients needs
• Ability and willingness to work across all Holderness Health sites

Desirable

• Understanding of patient care needs
• Knowledge of medical terminology

Experience

Essential

• At least 2 years working in a customer faced environment
• Experience of delivering high quality customer or patient care
• Experience of general administration processes and record keeping
• Understanding of confidentiality and data protection requirements
• Good listening, written and interpersonal skills with both staff and patients/public
• Excellent telephone skills

Desirable

• Experience of working in a health or social care setting, ideally general practice
• Experience of MS office packages and clinical system

Qualifications

Essential

• Good standard of general education (NVQ Level 2 or equivalent)

Desirable

• Customer care training/qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will provide administration support for the Nottinghamshire IWS service for adults and families across Nottinghamshire.

You will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the SPOA lead.

Your key responsibilities will be:

Providing a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, liaising with health professionals and colleagues.

You will be working as part of a large and friendly team of varied professions across the County of Nottinghamshire, and you will be part of the Single Point of Access team which is responsible for all administration duties for the service including referrals into the service via electronic database, telephone, website, text and email.

Duties and Responsibilities

This post will work under the line management of the Single Point of Access Administration Lead. The role will be varied, challenging, and rewarding as you support and develop the service through implementation, delivery and ongoing innovation and service development.

Key responsibilities will be:

Take incoming calls through the Nottinghamshire based Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.

To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.

Providing professional administration services to clients and identifying specific needs.

Manage and maintain confidential patient files on a database and on paper.

Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.

Book appointments for clients and use appropriate calendar software.

Record client data accurately on appropriate service database.

To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet and in-house database.

Work closely with Single point of Access Lead and prepare computerised documents and reports.

Work with service leads to source new venues, working in accordance with company budgets and areas of demand.

Flexibility to cover colleagues annual leave, sickness etc.

Weekly monitoring of workload and service targets.

Take meeting minutes, type and distribute as required

General administration (record keeping, filing etc.)

Be able to encourage and assess client`s readiness for specific behaviour change

Organise Nicotine Replacement Therapy (NRT) safely and promptly as required by smoking cessation practitioners

Auditing and stock check of NRT products monthly alongside daily temperature checks of storage cupboards.

Skills and Competencies Required

Be an experienced administrator use to working in a health and/or community setting

Experienced working with Microsoft Office and database systems

Positive and proactive working at pace with multiple tasks

Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues

Build strong relationships; good team player happy to work as part of a team and work independently on own tasks

Quality driven; you naturally seek high standards and actively seek to improve them.

Value and remain open to new ideas and perspectives.

Please note that we are unable to offer sponsorship for this role

Person Specification

Qualifications

Essential

• GCSE/O Level in Maths and English or equivalent
• NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

• RSA Typing ll or above
• NVQ 3 level in a relevant subject

Experience

Essential

• Experience of working in a team environment
• Demonstrable experience in a reception/administration role

Desirable

• Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
• Experience in minute taking for meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd

Address

Suite 1 The Willows Ransom Wood Business Park

Mansfield

Nottinghamshire

NG21 0HJ

United Kingdom

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached job description and person specification for more information about the role and responsibilities.

Person Specification

Education and Qualifications

Essential

• Educated to degree level or equivalent or relevant experience
• 5x GCSEs C grade or equivalent to include English and Mathematics

Skills, Knowledge and Abilities

Essential

• Experience of managing administration staff
• Proven ability to work under pressure and deal with difficult / stressful situations
• Knowledge of booking processes for both inpatient and outpatient episodes

Experience

Essential

• Previous experience of office management
• Experience of dealing with confidential or sensitive issues
• Experience of working in a NHS Trust environment and interaction with consultants, clinicians and senior managers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wye Valley NHS Trust

Address

Hereford County Hospital

Union Walk

Hereford

HR1 2ER

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Roles and responsibilities

• Book patient appointments on Cerner
• Reschedule appointments on Cerner
• Directly work with the midwives to deal with patient queries
• Answer the buzz to allow patient and visitors in the department ensuring you are being vigilant in who is coming in and out of the department
• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all paperwork is filed appropriately
• Arrange interpreter and transport services where indicated
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Provide cover across the POD as and when required
• Provide an excellent standard of service to patients at all times
• Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets

Person Specification

Education and Qualifications

Essential

• GCSE English and Maths or equivalent

Desirable

• A-level English and Maths or equivalent

Experience

Essential

• Experience of working in an administrative capacity
• Proven experience of dealing with complex telephone calls
• Demonstrable experience of maintaining a professional attitude in a pressured environment
• Experience in working as part of a team

Desirable

• Experience if working in an administrative capacity within the NHS

Skills and knowledge

Essential

• Competent working knowledge of windows based computer systems
• Excellent communication skills both written and verbal
• Ability to prioritise and organise work load
• Ability to use own initiative
• To be able to work as part of a team
• Able to file accurately and pay attention to detail

Desirable

• Knowledge of NHS processes
• Knowledge of Cerner workflows

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Chelsea and Westminster Hospital

369 Fulham Road

Fulham

SW10 9NH

United Kingdom

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: THE PARTNERS (Clinically)

THE PRACTICE MANAGER

HOURS: Up to 8 sessions per week

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• - Full GMC registration
• - National Performers List registration (England)
• - Independent prescriber
• - Appropriate defence indemnity (MPS/MDU)
• - Evidence of current validation
• - Evidence of last appraisal
• - Eligibility to practice in the UK independently

Experience of continued professional development

Essential

• General understanding of the primary care contact
• Experience of continued professional development

Personal skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Strong IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bird In Eye Surgery

Address

Uckfield Community Hospital

Framfield Road

Uckfield

East Sussex

TN22 5AW

United Kingdom

Employer's website

https://www.birdineyesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

Duties and Responsibilities

Sort (in date order) all incoming patient related mail.

Scan patient related documents onto their medical record using read codes as agreed by the clinical team.

Add any additional information about the source of the document.

Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information.

Ensure incoming letters are scanned onto the patient record within a 48/72 hour timescale.

Identify and appropriately action relevant clinical information contained in patient correspondence

Code or free text the clinical information on to the patient record

Deal with queries relating to coding

Filing and retrieving paperwork

Summarisation of patients notes when requested.

Ensure security of data at all times

Patient Experience

Support the Care Navigation Team and respond to patient calls between 08.00 10.00 on a rota basis.

This is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the posts purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussions on any major changes will be held with the postholder.

Person Specification

Qualifications

Essential

• GCSE grade A to C in Maths and English

Desirable

• Previous experience in general practice especially coding

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health Care First Partnership

Address

Pinfold Surgery

Pinfold Lane

Leeds

West Yorkshire

LS26 9AA

United Kingdom

Employer's website

https://www.healthcarefirst.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide clerical support to the Audiology Clinical Office
• Support the Clinical Office Administrative Co-ordinator
• To ensure patient's clinic reports are processed, sent to GPs and uploaded to the patients notes for the next clinic visit
• Work as part of the administrative team to ensure that clinic letters are saved and available in the patient's records.
• Ensure any clinic outcomes are passed to the Clinical Office Administrative Co-ordinators for actions (e.g. add to waiting list)
• Sort, distribute and prioritise incoming post using judgement and experience to decide which documents are to be passed to other areas for information purposes or action the letters contents
• Exercise independent judgement and initiative when problems arise taking the necessary action to resolve the problems or referring to the appropriate person
• Competent use of Cerner after training in accordance with required departmental standards of work
• Ensure that effective communication both within the Trust and between the hospital, GPs and patients is maintained. Exercise independent judgement and initiative based on acquired experience and knowledge when problems arise by taking appropriate action to resolve the problems or refer to the appropriate person
• Ad hoc retrieval of medical records/X-rays/investigation results relating to patient/Consultant enquiries
• Liaise with all staff concerned with patient services e.g. medical, nursing, medical records, X-ray and management
• Deal with enquiries by letter/email/telephone from patients, GPs, other hospitals and other Consultants
• Action results of clinical investigations within procedural guidelines
• Managing own workload, prioritising as necessary
• Work as part of a team and assisting with the training of new and temporary staff. Providing support and advice where appropriate
• Co-operate fully in the introduction of new technology and new methods of working as appropriate to the work of the administrative team
• Through self-development, continuously update knowledge of new trends and maintain and improve knowledge and competence
• Have the ability and commitment to work as a team member and be able to adhere to strict deadlines
• When required assist with the investigation and compilation of responses to complaints within optimum deadlines
• Demonstrate an understanding and reassuring manner when dealing with patients and their relatives
• Undertake all mandatory training as required by the Trust
• Any other duties relevant to the above tasks

Person Specification

Patient facing & adminstration experience

Essential

• Previous administration experience
• Working in a busy office and dealing with conflicting demands
• Willing and able to take personal responsibility
• Customer service focus
• GCSE Maths and English pass or an equivalent

Desirable

• NHS Experience
• NHS systems and procedures

Maintain confidentiality

Essential

• Good written and verbal communication skills.
• Able to deal sensitively and tactfully with all contacts and maintain confidentiality
• Able to prioritise work
• You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford Hospital

London Road

Ashford

TW15 3AA

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Education and Qualifications

Essential

• GCSE (or equivalent) in Maths and English at level C/4 or above or some laboratory experience
• Willingness to complete an in-house competency package and additional skills training equivalent to A level/NVQ Level 3 or NVQ level 2 with recognised additional short courses (e.g. Venepuncture training, clinicalskills.net) or extensive experience in Phlebotomy/Venepuncture
• Willingness to undertake training and competency assessment to perform clinical patient observations

Desirable

• Phlebotomy training course/ previous evidence of competence.

Experience

Essential

• Ability to follow and work to Standard Operating Procedures and Policy
• Experience with a range of laboratory techniques/working with variety of venepuncture equipment or relevant transferrable experience in a clinical environment

Desirable

• Previous experience within the NHS.

Skills and Knowledge

Essential

• Keyboard and basic IT skills
• Have an awareness of Health & Safety issues
• Effective Communication skills, written and oral
• Evidence of effective time management skills and with a methodical approach

Personal Qualities

Essential

• Commitment to complete and maintain Mandatory training and required laboratory competences
• Ability to plan and prioritise allocated work
• Commitment to departmental shift patterns (including weekends bank holidays and out of hours) to enable effective service delivery.
• Ability to travel across the SYB region to work at other sites and/or perform patient domiciliary visits

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Sheffield Children's Hospital

Western Bank

Sheffield

S10 2TH

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

• To assist Trust management in the provision of effective / efficient Portering Service using all equipment / resources available to the department
• To provide essential Fire, Rescue Team response to Helipad as required

Person Specification

KNOWLEDGE

Desirable

• Use of electrical equipment including driving of tugs and use of hand-barrows
• Knowledge of Trust sites an advantage
• Knowledge of Portering procedures / systems of operation

SKILLS

Essential

• The post holder should be able to communicate well, have good writing skills and be able to work alone or as part of a team

EXPERIENCE

Desirable

• Experience in customer service
• Portering / Security experience.
• Previous firefighting experience
• Experience in portering tasks including Post sorting

QUALIFICATIONS

Desirable

• NVQ 2 or similar qualifications (educated to Secondary Modern/Comprehensive School level)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Trustwide

317 Trustwide

NE1 4LP

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job description

Job responsibilities

For further information please refer to the job description and personal specification

To undertake the initial microscopic analysis on an appropriate proportion of the total workload of the Service under the direction of the Sections Lead.

To provide a reliable accurate analysis of samples.

To ensure the correct analytic process is undertaken on each sample they analyse.

Person Specification

Skills and Abilities

Essential

• Ability to write clearly and concisely

Skills and Abilities

Essential

• Good communication skills
• Ability to use Microsoft software or equivalent

Personal Qualities

Essential

• Evidence of professional development
• Self-confidant, contributes to laboratory meetings
• Able to work unsupervised
• Flexible approach to work

Specific Experience

Essential

• BSc degree in Biological Sciences/Genetics
• Evidence of training related to a compatible laboratory discipline.
• Evidence of CPD
• Able to understand / follow SOPs
• Experience in working in relevant diagnostic laboratory

Desirable

• Voluntary HCPC registration (GT) or in process
• Able to perform basic training

Skills and Abilities

Essential

• Good interpersonal skills
• Good judgement, analytical, perceptive, eye for detail
• Able to deal with all simple day to day problems

Personal Qualities

Essential

• Enthusiasm for job and profession
• Hard working
• Commitment to team working

Specific Experience

Essential

• Full understanding of all laboratory H&S and COSHH procedures
• Able to work to deadlines
• Understanding of the need for quality management
• Ability to take corrective and preventive actions for non-compliances

Desirable

• Knowledge and understanding of Medical laboratory standards

Clinical Responsibilities

Essential

• Experience in cytogenetic analysis (Karyotype/FISH)
• Awareness of clinical significance of laboratory work and implications for patients
• Understand the relationship between laboratory investigations and clinical practice
• Ability to recognise unexpected findings and alert senior staff to perform investigations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

The Royal Marsden Sutton

Sutton

SM2 5PT

United Kingdom

Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Job description

Job responsibilities

For further information please refer to the job description and personal specification

To apply the Trust policies and procedures for the processing of Subject Access Requests (SAR)

To utilise functionality of the DHR system to log and track all SARs requests from individuals, responding to queries and reviewing content.

To make sure SARs Requests are processed within the legal time frames.

To process incoming and outgoing correspondence in a consistent and timely manner.

Person Specification

Education/Qualifications

Desirable

• Information governance related training attendance / qualifications.
• Qualification or training relating to GDPR and DPA18

Education/Qualifications

Essential

• Education to GCSE or Equivalent including Mathematics and English
• Knowledge of patient administration and other related systems, acquired through training experience to NVQ3 equivalent level or Advanced Level of Certificate of Technical Competence (IHRIM) and ECDL or equivalent.

Experience

Essential

• Considerable experience in working in health care setting
• Proven administration experience including processing and inputting data
• Customer service experience, face to face and over the phone
• Experience of Maintaining efficient office and filling systems
• Sound knowledge of the General Data Protection Regulations (GDPR) and DPA18

Desirable

• Knowledge of NHS policy and procedures
• Dealing with Subject Access requests
• Dealing with complex issues from the public or service users
• Working knowledge of PAS systems
• Working within a medical records department

Skills Abilities/knowledge

Essential

• Good verbal and communication skills
• Ability to liaise with multidisciplinary team members
• Ability to work methodically
• Ability to work well in a team
• Ability to make decisions, organise and prioritise
• Articulate, calm, polite and well-motivated with a positive attitude to customer care
• Knowledge and understanding of quality issues
• Computer Literacy (eg: Microsoft Word and Outlook)

Desirable

• Experience in data processing and following a process
• Working on Electronic retrieval systems
• Collating and Scanning

Other Requirements

Essential

• Flexibility to meet the needs of the service (e.g. shift work)
• Able to work on both sites and to be flexible to meet the needs of the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

The Royal Marsden Chelsea

Chelsea

SW3 6JJ

United Kingdom

Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Job description

Job responsibilities

POST SUMMARY

To provide leadership to team within a the Women's Health Division, to ensure that the services delivered to patients are provided in a timely and efficient manner to enable the best possible experience for the patients and their carers.

1.0 Accountabilities and Responsibilities

Whileresponsibility refers to someone's duty to carry out a task to completion, accountability generally refers to what happens after something has happened. Accountability is therefore concerned with the consequences of someone's actions, rather than their initial duty to carry these actions out.

General Duties

Accountable

Responsible

Deputises for the Assistant Service Manager as required.

• Submitting collected data to national bodies such as CSPL, CSAS, NCL.
• PALS Complaints / Concerns handling and de-escalating situations.

Accountable to the Assistant Service Manager and Service Manager.

Responsible for the identifying issues with performance, quality and workforce and their supervised management within a team.

Responsible for the recruitment, line management of the Team Members

Responsible for Patient Pathway Coordinators appraisal, staff development and performance

Responsible for supported implementation of service development within a Team

Uses own initiative to manage a team by implementing organisational policies.

2.0 Performance

• Responsible for performance metrics of a Team

Responsible for reporting performance metrics of a team.

Continuous monitoring of performance of a Team through analysis of patient level data.

Supporting and managing team members in areas of poor performance.

Supporting and challenging team members on optimising processes to improve productivity.

Reports, escalates and communicates service-related issues to Deputy Service Manager that will impact on performance.

Providing assurance on performance at the weekly internal divisional PTLmeeting.

Responsible for delivery of services

Accountable for daily planning of a Team to optimise productivity.

Responsible for implementing new ways of working to improve performance.

Responsible for planning the capacity for a Team and adjusting plans to ensure delivery is optimised.

Communicates performance information to their team.

Responsible for delivery of training to meet the development needs of Patient Pathway Co-ordinators/Administrators to optimise performance.

Responsible for ensuring a clinician capacity is managed within the trust principles for outpatients.

3.0 Budget

Responsible for signing off expenses, resources within a Team and financial controls are in place to manage expenditure.

Responsible for developing further knowledge and understanding of financial management.

4.0 Quality

Contributes towards investigating patient complaints, providing sympathetic responses for a team.

Responsible for implementing learning obtained from complaints and ensuring changes are implemented.

Uses patients as experts to improve services.

Responsible for reporting and managing incidents for a service(s)/specialities, highlighting themes. Highlighting risks to be recorded on the risk register.

Utilises Trust Policies and Procedures relevant to the area of speciality.

Responsible for ensuring services are obtaining feedback from patients through a variety of surveys.

5.0 Workforce

Manages a staff within a Team.

Responsible for recruitment to vacancies, sickness rates for a Team

Responsible for the mandatory training and appraisal rates of a Team

Responsible for the wellbeing of staff in a Team.

Responsible for implementing actions as a result of feedback from the staff survey.

Person Specification

Education / Qualifications

Essential

• Degree level qualification or equivalent management experience

Skills & Abilities

Essential

• Analyse and highlights performance information.
• Motivational skills to be able to relay redesign or change to staff.
• Deal compassionately with patients and relatives when responding to complaints.
• Contributes towards improvement opportunities and supports the implementation of change.

Knowledge & Experience

Essential

• Understanding patient pathways
• Experience of investigating clinical and operational incidents and complaints.
• Access Policy

Desirable

• Experience in working with Cancer Services / Cancer Pathway management
• Experience in working with Colposcopy Services, submitting national data such as KC65.

Personal

Essential

• Willing to learn / Work well in team / Accountability

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

Magdala Avenue

London

N19 5NF

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To rotate between appointments and clerical duties providing cross cover within the department Maintain DM01 waiting lists, escalating any related issues to Lead Cardiac Physiologist Deal with patient's enquiries To register the referral and patient details on Cerner ensuring a high level of data accuracy and amending data that is noticed as in accurate e.g. change of patient contact details or surname. To enter referrals ensuring they are entered onto the correct 'waiting time' group in compliance with national operational referral-to treatment (RTT) requirements. To book a patient Admission, Outpatient appointments or investigation with patients wither in person or over the phone in line with the clinician requirements and appropriate timelines. Be responsible for cancelling and re-scheduling patients at the request of the lead Cardiac Physiologists. This will involve making decisions for future bookings for the patient you will need to have an understanding of the department's medical priorities in order to plan these appropriately. Monitor Outpatient clinics / Cath Lab list on a weekly basis to ensure correct utilisation of appointment slots and to liaise with Lead Cardiac Physiologists. Have an up to date and competent understanding of referral-to-treatment (RTT) priorities; this includes waiting times by specialty and policies involving patient choice. Be open to future changes involving the booking of appointments and attend training when necessary. Participate in administration duties which include answering all calls into the department, from patients who may wish to reschedule or book their appointments, dealing with cancellation e-mails and post. Provide cover for colleagues during annual leave, sickness and busy periods and work as a Team. You may also be required to undertake job rotation for cross cover as well as for development and training purposes Be fully competent in the features of the hospital's Cerner and undergo further training when systems are updated and as the job requires. Pulling referrals and patient notes in preparation for the days clinics Sending appointment letters to ensure that patients are aware of their appointment dates and results to requesters via secure email/ post Ensure that patients are aware of their appointment dates and all relevant information Fully utilise all capacity and maintaining a list of patients who are fit, willing and able to come in at short notice Regularly informing the Lead cardiac Physiologists and flagging as a matter of urgency any issues. For example; capacity or delays due to internal or external factors, difficult queries from patients, etc. As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. To undertake any other duties not specified within the job description as determined by the Lead Cardiac Physiologists. To be responsible for maintaining good telephone relationships / standards when dealing with telephone enquiries and ensuring appropriate action is taken Maintain Cerner in relation to appointment making, alterations and queries Provide and maintain sound filing system Prepare the office/ reception area for the following day, turning on/ off computers. IT skills to include accurate data entry on Cerner system, booking appointments. Display excellent communication skills, act in a professional manner with sensitivity and discretion both in person and on the telephone. Undertaking routine office duties including electronic note tracking, photocopying, faxing, filing of correspondence Assist in the training and induction for new and existing colleagues Take the initiative as and when required as well as working flexibly and adapting to the demands of the department/team as appropriate Liaise with relevant team members to ensure that any process changes run smoothly and efficiently. To work with the Medical Secretaries as appropriate Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

Person Specification

Qualifications

Essential

• NVQ Level 4 or equivalent level of knowledge and experience
• GCSE (or equivalent) English Language grade C or above

Knowledge and Experience

Essential

• An ability to effectively implement, and reinforce where necessary, Trust and departmental policies, protocols and procedures
• Previous experience of dealing with the general-public
• Experience of working in a busy office environment with clinical teams
• An ability to provide non-clinical advice and information to others, as required, e.g. colleagues, patients and their families.

Desirable

• Minimum of 1 year administration experience, ideally within a hospital setting
• Knowledge of Cerner I eRS systems, ICE and other software associated with clinic administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Haslemere Hospital

Church Lane

Haslemere

GU27 2BJ

United Kingdom

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job purpose/summary:

This is a full time 37.5 hour a week role, Mon - Fri 8am - 6.30pm fully flexible.

To be responsible for the provision of an efficient, comprehensive secretarial and administrative support service to the Practice. To ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant.

Good communications are extremely important within the Practice, with patients and with outside agencies and you will be expected to help ensure that everyone who comes into contact with it holds the Practice in high regard. Absolute discretion is required in protecting patients confidentiality.

Job Responsibilities:

Core Responsibilities:

Maintain an accurate referrals database

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Input data into the patients healthcare records as necessary

Process referrals using the electronic referral system (ERS)

Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

Record the minutes of meetings

Manage all administrative queries as necessary

Carry out system searches as requested

• Support all clinical staff with general administrative tasks as requested

Other Responsibilities

• To provide a first class secretarial service to the Practice and Patients.
• The efficient processing of referral letters and medical reports. To prioritise all correspondence
• To work with all members of the Practice team to ensure workload is completed in a timely and efficient manner.
• To deal with patient enquiries, exercising initiative with regard to action necessary. The GPs however must make judgement regarding the nature of any case.
• To type all letters required from GP Tasks and process them in accordance with Practice Referral Processes
• Maintain electronic file of document templates, i.e. Hospital referrals, re call letters, etc.
• Effectively operate the Choose and Book Referral system.
• Save all patient correspondence using the Practice EMIS clinical system using read codes where appropriate and to log all referrals for audit purposes.
• Produce monthly referral list for GP peer review

• Liaise with Healthcare Professionals, Patients and other External Organisations to assist with the resolution and administration of queries.
• Maintenance of a Practice Directory for services available to Patients. To include Consultants, Nursing Teams and all other services available outside the practice.
• Action tasks set by clinicians via the clinical systems and email.
• Adhere strictly to practice policies and procedures relating to secretarial processes

Other information:

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• To always act within the NMC Code of Conduct and Scope of Professional Practice
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• /

Desirable

• /

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health and Beyond

Address

Swan Medical Centre

4 Willard Road

Birmingham

West Midlands

B25 8AA

United Kingdom

Employer's website

https://healthandbeyond.healthcare/ (Opens in a new tab)

Job description

Job responsibilities

Assist in the administration of clinics including booking appointments, cancelling and re-scheduling of appointments using SystmOne, ensuring data quality at all times.

Answer telephone calls from members of the public, communicate information about the service, register the patients on SystmOne and arrange booked call backs for physiotherapy assessment in a courteous and friendly manner.

Complete the accurate registration and administration of referrals into SystmOne, clinical patient administration system.

Assist with monitoring of waiting lists and clinics for the weeks ahead and plan to ensure capacity is used appropriately. This includes sending online booking SMSs to fill routine appointments and ensuring patients that have been contacted have the process followed for contact and discharging appropriately for all relevant areas.

Administer referrals from the electronic referral system, the self-referral system and the email inbox to include:

Retrieval and attachment of clinical referral information.Registering the patients and referral opening on SystmOneAdding the patients to appropriate waiting list for triage and questionnaire sending.

Maintain the waiting lists by:

Processing the routine triage of referrals for all localities and pathways (Physio, Specialist and Pelvic Health).Responsibility for processing the urgent triage for all localities (Physio and Pelvic Health).Redirect referrals to other services, following clinical triage, such as referring to the community teams for physiotherapy.To support with the arrangements of relevant classes by sending invites and discharging patients who have not contacted as per SOP

Receive, sort and distribute or action mail as appropriate via SystmOne emails, Post, Scanning, S1 documents inbox).

To assist with the B2 task group and working through the tasks in date order to complete them in an efficient and timely manner. Tasks to include but not limited too routine letters, appt booking, Spec to Physio tasks, Community referrals, adding patients to the appropriate waiting list and sending emails back to patients and healthcare professionals.

Maintain the Appointments for Booking waiting list and ensuring all the patients on the list are contacted and booked for an appointment in line with the process or time frame given.

The post holder may be the first point of contact for patient complaints and as such would be required to be familiar with the Complaints Policy. The post holder will be expected to deal appropriately with these situations which may involve emotional and distressed patients.

To support with the medicine management process for the bases, with receipt of delivery, adhering to the medicine management policy.

Ensure photocopying / scanning is carried out appropriately and dealt with accordingly.

Support with booking interpreter services for patients requiring a translator.

Deputising for other members of the team in their absence, working across units or at other locations as required. To include providing cover for reception duties.

Assist with keeping both manual and electronic management information systems up-to-date, including patient and staff information, ensuring accuracy, confidentiality and security of information at all timesIn conjunction with colleagues monitor and maintain the effectiveness of systems and processes and suggest/implement change when necessary.

To understand the need to escalate issues through to the line manager to ensure problems are managed in line with policy. This includes reporting incidents through the datix system for investigation from the line manager.

Support with the ordering of equipment and stock via the oracle system.

Raise jobs with the estates team for any issues or concerns with the building.

The post holder will be expected to prioritise their own workload independently and work to tight deadlines dealing effectively with enquiries from GPs, GP practice staff, other health professionals and patients.

Communication:

The post holder will be familiar with the Complaints Policy as the first point of contact for patient complaints, ensuring that these are dealt with appropriately and escalated as necessary.

Liaise effectively with clinical, professional and administrative personnel including those from other disciplines, General Practitioners and associated staff. Liaising with patients, carers and the general public both directly and indirectly, in a polite and tactful manner, this may include dealing with difficult and aggressive people both face to face and on the telephone.

Communicate effectively with patients including those with linguistic and cultural barriers both face to face and on the telephone including dealing with complex or sensitive information.

To use information technology for communication including voicemail and email and for collecting medical data via SystmOne and the Choose and book system, reporting faults and problems with systems to the Information Technology technicians.

Budgetary Responsibility:

Assist with raising purchase orders, receiving deliveries and checking payments in line with policy and procedures.

Observe a personal duty of care when operating equipment, moving deliveries and maintaining stock control.

Requisition medical and stationery equipment as necessary to ensure availability in a timely manner and minimum stock levels maintained.

People Management:

Support other administrative colleagues with changes and expectations within the Service

Maintaining own professional development and requirement to take part in appraisal and KSF process

Support the admin leads when required with the recruitment process for shortlisting & interviewing.

Clinical and Practice Governance:

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health & Care NHS Trust.

The post holder must participate in audits of working practices and patient satisfaction as required

Provide patients and their families/carers with up-to-date information on standards they should expect from the team

Participate in management supervision on a regular basis

The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications and Training

Essential

• GCSEs Grade C or equivalent including Maths and English
• Computer skills qualification or equivalent experience

Desirable

• Business & Admin NVQ or equivalent

Experience

Essential

• Knowledge and experience of working with computer systems
• Experience of working in an office environment
• Ability to prioritise workload and tasks
• Ability to work on own initiative and as part of a team

Desirable

• Experience of working in the healthcare sector
• Experience of using SystmOne

Knowledge and Skills

Essential

• Good communication skills including dealing with people who have communication difficulties e.g. English is not their first language etc
• General office experience with knowledge of Microsoft Word and Outlook
• Good telephone answering skills and customer care

Desirable

• Previous experience of working in a busy and patient led service

Other

Essential

• Ability to travel/support other locations as required.

Disclosure and Barring Service Check