Job description

Job responsibilities

Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.

Person Specification

Experience

Essential

• Experience in an administrative/clerical role

Desirable

• Understanding of patient pathways within the NHS

Experience

Essential

• Experience in maintaining and updating databases

Desirable

• Experience of working with Cerner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

St Mark's Hospital

Central Middlesex Hospital

Acton Ln, London

NW10 7NS

United Kingdom

Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

• To develop and maintain an effective and quality secretarial service to a team of Consultant and other clinical staff, acting as a pivotal role for all communication with patients and professional health colleagues within the multi-disciplinary team, internal departments and external agencies as necessary, to ensure continuity of patient care.
• To comply with the Trusts vision, values and behavioural compact.

Person Specification

Skills

Essential

• Proven Interpersonal /communication skills.
• Effective written communication skills
• Data input skills
• Effective organisational skills

Physical / Mental Ability

Essential

• To work under pressure and to tight deadlines
• To work independently or as part of a team
• To deal effectively with patient enquires
• To use initiative to problem solve

Attitude

Essential

• Committed to delivering quality patient care
• Motivated and enthusiastic- Target and results driven

Knowledge / Qualifications

Essential

• Microsoft Office Packages e.g. Word, Outlook, Power Point, Excel
• AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role
• Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent

Desirable

• Knowledge of Hospital Information Systems
• Knowledge of Trust secretarial Standards
• Knowledge of NHS Waiting Time targets

Experience

Essential

• Working in a customer focussed / service environment

Desirable

• Previous NHS Experience
• Previous Medical Secretarial Experience

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Sunderland Royal Hospital

Kayll Road

SUNDERLAND

SR4 7TP

United Kingdom

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Person Specification

Education & Qualifications

Essential

• Professional Qualification to degree level or equivalent in Occupational Therapy
• HCPC Registration
• Significant post graduate experience and CPD relevant to Children's Occupational Therapy / Specialist courses (or equivalent experience)
• Evidence of or willingness to undertake further training at Masters level

Desirable

• Leadership/Management qualification

Skills, Knowledge & Abilities

Essential

• Knowledge and experience of using both standardised and non-standardised assessments in Children's Occupational Therapy
• Computer Skills including word processing and e-mail
• Demonstration of knowledge of core and highly specialist Therapy skills
• Broad, developed and advanced knowledge of relevant conditions and therapy interventions
• Extensive evidence of ongoing CPD in relevant area
• Experience of multi-disciplinary communication, assessments and record keeping
• Able to make independent, sound, advanced clinical decisions and problem solve
• Able to manage and facilitate others in dealing with busy case load and prioritise
• Ability to work autonomously using highly specialist knowledge, skills and initiative in sometimes complex situations acknowledging role boundaries

Desirable

• Knowledge of legislation pertaining to children

Experience

Essential

• Extensive NHS or equivalent experience in specialist area community, community services & Children's therapy
• Experience of team leadership, management and positive role modelling
• Student practice placement educator and experience of having students
• Experience of using/fitting adaptive equipment
• Supervisory experience

Personal Attributes

Essential

• Able to maintain confidentiality and professionalism within the environment that they are working
• Able to demonstrate awareness of own limitations and need to ask for help
• Evidence of ability to communicate effectively including difficult conversations
• Committed to personal and team development
• Ability to adapt and demonstrate flexibility in changing service needs
• Is dynamic and proactive
• Shows evidence of compassion, accountability, respect and excellence
• Reliable

Other Factors

Essential

• Ability to fulfil the travel requirements of post
• Able to meet physical & moving and handling requirements of post. i.e. re-positioning of a patient, use of moving & handling equipment, approved manual physical movement practices of patient
• Able to deal sensitively and safely with blood and bodily fluids

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wye Valley NHS Trust

Address

Benet Building, Belmont

Ruckhall Lane, Belmont

Hereford

HR2 9RP

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

What we offer:

Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.

Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.

Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions‎

Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

Read about our application process

Learn more about our culture at NHSBT

To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.

Person Specification

Qualifications

Essential

• Minimum of five GCSE's (including Maths) at Grade 'C' or equivalent qualifications / experience.
• A level in English or NVQ level 3 in Customer Care / equivalent qualifications or equivalent experience.

Experience

Essential

• Competence in the use of a PC and mainframe computer packages.
• Word processing, spreadsheet and data management experience.
• Experience of working in a customer care environment with a focus on
• maintaining and developing customer relationships.

Employer details

Employer name

NHS Blood and Transplant

Address

NHSBT

Liverpool Centre

14 Estuary Banks, Speke

Liverpool

United Kingdom

L24 8RB

United Kingdom

Employer's website

https://www.nhsbt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities

Patient facing Clinical Medication Review

- Undertake clinical medication reviews with patients within the practice, care homes and/or domiciliary visit to proactively manage polypharmacy and produce recommendations for senior clinical pharmacist, nurses and/or GP on prescribing and monitoring.

Patient facing Long-term condition clinics

- See (where appropriate) patients with single or multiple medical problems where medicine optimisation is required (e.g. Respiratory, Cardiovascular and Diabetes).

- Clinics are done face to face, via telephone, home visits and in the future, possibly video consultations.

- The post holder will undertake clinics for patients or develop one to one relationships in order to de-prescribe where necessary or offer clinical leadership on medicines optimisation and quality improvement.

- Review the on-going need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicine adherence ensuring they get the best use of their medicines (i.e. medicines optimisation). Make appropriate recommendations to GPs for medicine improvement.

Patient facing Care Home and Domiciliary Clinical Medication Reviews

- Undertake clinical medication reviews with patients and produce recommendations for clinicians on prescribing and monitoring. Work with care home staff to improve safety of medicines ordering and administration.

Management of common/minor/self-limiting ailments

- Managing caseload of patients with common/minor/self-limiting ailments while working within a scope of practice and limits of competence.

- Signposting to community pharmacy and referring to GPs or other healthcare professionals where appropriate

Medicines support

- Provide patient facing clinics and a telephone helpline for those with questions, queries and concerns about their medicines in the practice

Medicine information to practice staff and patients

- Answers relevant medicine-related enquiries from GPs, other practice staff, other healthcare teams (e.g. community pharmacy) and patients with queries about medicines.

- Suggesting and recommending solutions.

- Providing follow up for patients to monitor the effect of any changes

- Telephone medicines support

- Provide a telephone help line for patients with questions, queries and concerns about their medicines.

Helping tackle the issue of unplanned hospital admissions

- Review the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews.

- Put in place changes to reduce the prescribing of these medicines to high-risk patient groups.

Management of medicines at discharge from hospital

- To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.

- Set up and manage systems to ensure continuity of medicines supply to high risk groups of patients (e.g. those with medicine compliance aids or those in Care Homes).

Signposting

- Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.

Repeat prescribing

- Produce and implement a repeat prescribing policy within each PCN practice. Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review.

- Ensure patients have appropriate monitoring tests in place when required

Risk stratification

- Identification of cohorts of patients at high risk of harm from medicines through pre-prepared practice computer searches. This might include risks that are patient related, medicine related, or both.

Service development

- Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components (e.g. advice on treatment pathways and patient information leaflets)

Medicines quality improvement

- Undertake clinical audits of prescribing in areas directed by the GPs, feedback the results and implement changes in conjunction with the relevant practice team.

Medicines safety

- Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance.

- Auditing practices compliance against NICE technology assessment guidance.

Education and Training

- Provide education and training to primary healthcare team on therapeutics and medicines optimisation.

Care Quality Commission

- Work with the general practice team to ensure the practice is compliant with CQC standards where medicines are involved.

Collaborative Working Relationships:

- Participates in the Primary Care Network Multidisciplinary Team

- Liaises with CCG colleagues including CCG pharmacists on prescribing related matters to ensure consistency of patient care and benefit in surgeries

- Foster and maintain strong links with all services across the PCN and neighbouring networks.

- Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships

- Recognises the roles of other colleagues within the organisation and their role to patient care

- Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. CCGs)

- Can recognise personal limitations and refer to more appropriate colleague(s) when necessary

- Demonstrates ability to integrate general practice with community and hospital pharmacy teams

- Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to:

• Patients and their representatives
• GP, nurses and other practice staff
• Other healthcare professionals including social prescribers, first contact physiotherapists, physicians associates and paramedics
• Community pharmacists and support staff
• Other members of the medicines management (MM) team including pharmacists, technicians and dieticians
• Locality/GP prescribing lead
• Community nurses and other allied health professionals
• Hospital staff with responsibilities for prescribing and medicines optimization
• Community nurses and other allied health professionals

Professional Development:

- Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities

- Involved in one to one meetings with line manager monthly to discuss targets and outcomes achieved

- Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

- Work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present

- Review yearly progress and develop clear plans to achieve results within priorities set by others

- Participate in the delivery of formal education programmes

- Demonstrate an understanding of current educational policies relevant to working areas of practice and keep up to date with relevant clinical practice

Knowledge, Skills and Experience Required

- Completion of an undergraduate degree in pharmacy and registration with the General Pharmaceutical Council

- Minimum of 2 years experience as a pharmacist

- Have experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice

- Working towards or holding an independent prescribing qualification (not mandatory)

- Recognises priorities when problem-solving and identifies deviations from normal pattern and can refer to seniors or GPs when appropriate

- Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct

Education, Training and Development

- Understands and demonstrates the characteristics of a role model to members in the team and/or service

- Demonstrates self-development through continuous professional development activity

- Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice

- Ensures appropriate clinical supervision is in place to support development

- Willing to enrol on CPPE pathway training programme for primary care

Leadership

- Demonstrate understanding of the pharmacy role in governance and is able to implement this appropriately within the workplace.

- Demonstrate understanding of, and contributes to, the workplace vision

- Demonstrates ability to improve quality within limitations of service

- Reviews yearly progress and develops clear plans to achieve results within priorities set by others.

- Demonstrate ability to motivate self to achieve goals

- Promotes diversity and equality in people management techniques and leads by example.

Special Working Conditions

- The post-holder is required to travel independently between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.

Person Specification

Qualifications

Essential

• Masters degree in Pharmacy (MPharm) (or equivalent)
• Mandatory registration with General Pharmaceutical Council (GPhC)
• Specialist knowledge acquired through postgraduate diploma level or equivalent training/experience.
• Independent prescriber

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

90 Pembroke Road

Ruislip

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

SPECIFIC DUTIES AND RESPONSIBILITIES: Liaise with all consultants in your area of responsibility to provide a full secretarial service, including all administrative duties and dealing with mail, which includes placing it in order of priority and acting on matters which can be dealt with without further reference. Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential. Organize and schedule meetings and maintain an up-to-date diary for appointments, meetings and interviews. Effectively monitor clinic templates liaising with clinical team and appropriate administration staff to ensure clinic numbers are manageable. Escalating to Admin and Service Managers when appropriate. Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, acting on all matters which can be dealt with without further reference. Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary. Deal with stressful phone calls which can be emotional / abusive and of a sensitive nature from relatives/patients. Liaise with internal and external departments to arrange clinical investigations/procedures. Liaise with patients involved in trials undertaken by the team, coordinating all necessary information between patients, hospital and organizing bodies. Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Careflow) including routine use of the case note tracking system. Receive new patient referrals and organize appointment/admissions and arrange treatment as required. Contribute to the appropriate management of the waiting list, particularly in relation to patients who fall within the two-week wait category Co-ordinate annual leave within the group to ensure clinics are capped or cancelled as necessary in order that clinics are managed effectively, and nursing staff are allocated appropriately to other areas. Contribute to the training of new members of staff within a given area as required. Ensure case notes are kept up to date and that all investigations and other material (outside notes and films) are available for clinic appointments/admissions. Provide information required to support the investigation of litigation cases. Provide statistical information to the Information Department as required. Work with Clinicians, Managers and Administration staff to review working practices, identify new improved ways of working and find solutions to problems. Work with the management team to improve quality and range of services, with resources being managed according to agreed policies and priorities. Ensure all relevant information is available for multi-disciplinary meetings for your team. Co-ordinate case notes and reports where necessary. ADDITIONAL REQUIREMENTS

• Always follow risk management procedures including the identification, assessment, and management of risk within the division.
• To abide by all Trust policies and Procedures.
• To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.

Person Specification

Qualifications

Essential

• 5 GCSE's grade C or above including Maths and English or equivalent

Desirable

• RSA stage II or III
• AMSPAR Diploma (or equivalent)

Experience

Essential

• Previous secretarial/admin experience
• Experience of working in a health care setting
• Experience of working as part of a team and in isolation
• Experience in managing priorities under pressure, to meet service needs and strict deadlines

Desirable

• Previous secretarial experience in Oncology
• Previous experience of patient management systems

Skills

Essential

• Audio and copy typing
• Sound knowledge of medical terminology
• Word-processing
• Willing to attend training courses appropriate to role

Desirable

• Microsoft Office (Excel, PowerPoint)

Knowledge

Essential

• Excellent communication skills
• Ability to produce accurate, well presented work
• Ability to work as part of a team
• Organisational abilities to work to tight deadlines
• Ability to work on own and to use initiative
• Ability to work under pressure
• Reliability
• Flexibility to work within the team where necessary

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Excellent interpersonal skills
• Flexible and pro-active approach
• Self-motivated and Enthusiastic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Clinical Oncology Admin Support - E00093

Manchester

M20 4BX

United Kingdom

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1.0 Quality Management and Leadership

Manage the operational delivery of the Trust Sponsored Research Quality Management System. Provide specialist expertise and operational leadership in the implementation, maintenance and continual improvement of research quality management processes. Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Head of Department, steering/reference groups and others as required. Responsible for ensuring the coordination of change control processes within the Trust sponsored research team. Work collaboratively with research support operations and governance teams by maintaining an awareness of quality issues and contributing to problem solving to ensure the delivery of high-quality research. Implement a programme of risk-based quality assurance and assuranceactivities, including audits, quality reviews, compliance assessments andthematic reviews Responsible for leading in the conduct of third-party suppliers/vendor qualification assessments (due diligence) related to Trust sponsored studies. Seeking advice and guidance where necessary. Receive and respond to complex and occasionally sensitive research governance and reported quality related issues Recognise and act upon departures from legislative and research governance requirements, including failure to follow protocols and/or SOPs, responding appropriately and escalating action as required. Support quality reviews and investigations relating to significant quality and compliance concerns, escalating findings appropriately in accordance with Trust procedures. Provide guidance to research operations/governance teams on the interpretation of corporate and regulatory requirements (standard/policies/procedures) related to quality assurance and GCP. Maintain accurate quality management records that are ready for inspection by regulatory authorities on demand. Support the implementation and ongoing evaluation of risk-based quality management approaches across the Trust sponsored research portfolio. Contribute to the identification and review of critical-to-quality factors and quality risks throughout the research lifecycle. Maintain oversight of quality events, deviations, audit findings, CAPAs, lessons learned and compliance trends across the sponsored portfolio. Monitor quality metrics and key performance indicators and provide reports to support organisational assurance. Ensure controlled documents are reviewed and maintained in accordance with document governance requirements. Support the implementation and monitoring of risk-based quality management processes across the sponsored research portfolio.

To develop and implement business processes and Standard OperatingProcedures to ensure that the Trust conforms to the requirements of relevant legislation. Responsible for interpreting, proposing and drafting changes to policies, guidelines and service level agreements (SLAs) which impact the service. Maintain a good knowledge of emerging policies from government departments and external bodies which may impact the service. Promote Quality by Design principles through the development, review and continual improvement of quality systems and research processes Contribute to strategic and contingency planning for the service, which may have an impact on other areas. Foster an environment for continuous improvement through ensuring that lessons learned through audits and inspections are shared within the Department and beyond as necessary. Provide regular reports on quality trends, compliance risk, observations and suggestions to senior management as necessary. Work collaboratively with Research Governance, Sponsorship, Research Delivery and Support Services to identify and implement quality improvement priorities arising from audits, compliance reviews, quality metrics and lessons learned.

Support the departmental lead in ensuring that risk registers are effectively managed and maintained within the Division by ensuring effective processes are implemented for the review of risks within the Trust sponsored research function Maintain oversight of quality and compliance risks identified across the Trust sponsored research portfolio, ensuring appropriate escalation and monitoring through established governance processes.

Provide, receive and analyse highly complex, sensitive and contentiousinformation and make judgements based on the information. Present complex information to a wide range of stakeholders in formal and informal settings. Responsible for providing management reports on Quality Management activities to departmental, Divisional and Trust Governance groups, as required. Present audit findings, compliance trends and quality improvementrecommendations in a constructive and solutions-focused manner. Develop effective working relationships with investigators, research teams and support services to promote engagement with quality improvement activities. Produce routine and ad hoc quality assurance reports for governance groups and senior stakeholders Committed to working and engaging constructively with internal and external stakeholders on a range of business sensitive issues Maintain strong relationships and positive communication channels with other key personnel. Develop and establish research relationships with key partners including academia, NHS and commercial companies. Represent the Research Quality, Assurance and Regulatory Compliance team at relevant quality. Regulatory and governance forums as delegated.

Provide professional support, coaching and subject matter expertise to research staff in relation to quality management systems, Good Clinical Practice, audit readiness and compliance requirements. Where required, supervise designated staff, trainees or project-based quality resources. Influence, support, co-ordinate and take the initiative to obtain co-operation or agreement to alter ways of working, particularly where the need for change cannot easily be identified. Provide leadership and standards of best practice, promoting ethical and professional practice throughout the organisation Provide specialist advice to internal and external investigators/ collaborators in the planning of compliant clinical research. Considering the advice of functional leads, determine the quality system training needs of staff in relation to quality systems, deliver area specific training ensuring that there are mechanisms for effective oversight to facilitate departmental and functional leads in ensuring that all staff members are trained appropriately.

Ensure own professional knowledge is regularly updated and keep abreast of relevant developments, making effective use of learning opportunities and actively promoting the workplace as a learning environment. Maintaining and developing knowledge of national and local clinical and research quality initiatives Participate in personal objective setting and review, including the creation of a personal development plan. Actively seek mentorship/supervision/coaching to enable reflection and own personal development within the role. Committed to working and engaging constructively with internal and external stakeholders on a range of business sensitive issues

Person Specification

Qualifications

Essential

• First degree in life sciences discipline or equivalent specialised professional experience

Desirable

• Post graduate qualification in related discipline
• Evidence of Continuing Professional Development

Experience

Essential

• Previous experience in the management of quality assurance and / or regulatory compliance in a research setting within the NHS or Academic setting
• Experience of writing quality System policies and procedures
• Experience in implementation of GCP

Desirable

• Experience of developing strategies, policies, and business plans

Skills

Essential

• Ability to assess and interpret highly complicated and conflicting information and use judgement where appropriate
• Excellent verbal, written and presentation skills
• Possess developed persuasive, motivational, negotiating, empathic or re-assurance skills
• Ability to write and present complex reports and to critically analyse and communicate ideas in complex situations
• Good organisational and time management skills
• Excellent cross disciplinary / interagency communication skills and ability to facilitate collaborative working relationships
• Ability to influence and negotiate others in a challenging environment
• IT, information, project and time management skills
• Ability to deal with difficult / sensitive situations
• Ability to work as part of a team, demonstrated coaching/mentoring skills, good problem resolution skills
• Able to develop and deliver staff training programmes and conference presentations
• Highly developed problem-solving skills and ability to respond to sudden unexpected demands
• Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/Manager, with the aim of improving deliverables and compliance to policies
• Strategic thinking - ability to anticipate and resolve problems before they arise

Knowledge

Essential

• Detailed knowledge of ICH E6(R3) Good Clinical Practice principles
• Knowledge of UK Clinical Trials Regulations and associated guidance
• Knowledge of Quality Management Systems and quality assurance methodologies
• Knowledge of risk-based quality management principles
• Knowledge of CAPA management and root cause analysis methodologies
• Knowledge of audit, assurance and inspection processes
• Understanding of sponsor responsibilities within NHS sponsored research
• Knowledge of research governance frameworks applicable to clinical research

Desirable

• Knowledge of NHS R&D Strategy and NHS research agenda
• Experience of risk management
• Knowledge of Quality by Design principles
• Knowledge of electronic quality management systems
• Knowledge of computerised systems and data integrity principles

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Strong Personal integrity
• Innovative and positive approach
• Flexible and motivated team player
• Occasional travel to other sites
• Elevated level of emotional intelligence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Christie NHS FT

Address

R&D Office - Q01552

Manchester

M20 4BX

United Kingdom

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential

• Educated to GSCE level

Desirable

• NVQ Level 3 or equivalent

Experience

Essential

• Previous work experience in a healthcare setting
• Experience of working in a public/patient facing role

Desirable

• Experience of working with Cerner, or similar electronic Patient Administration Systems
• Previous experience of minute taking

Skills and aptitudes

Essential

• Clear and concise verbal and written communication skills
• Ability to use initiative and problem solve, in a busy clinical environment
• Good level of computer literacy skills in Microsoft Word, Excel and databases
• Flexible and adaptable to the changing needs of the service
• Ability to work within a multidisciplinary team
• Working knowledge of Cerner/PAS application management and organisational skills
• Time management and organisational skills

Desirable

• Typing and data entry skills

Personal Qualities & attributes

Essential

• Ability to prioritise own workload
• Ability to maintain confidentiality of sensitive information
• Ability to work under pressure to meet conflicting demands
• Adaptable and supportive of change
• Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
• Excellent interpersonal skills with the ability to relate to people at all levels
• The ability to manage conflict and identify where escalation to senior staff is necessary
• Ability to work positively and effectively within a team
• Able to use initiative
• Attention to detail

Others

Essential

• To have a desire to provide the best service to patients, colleagues and the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Barnet Hospital

Wellhouse Lane

Barnet

EN5 3DJ

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide effective and customer-focused technical, fault resolution to the staff based at Walsall Healthcare Trust, CCG and WHT community staff.

The Support Technician is the first point of contact of the IT Department with a day-to-day responsibility to provide first-class support to users of information technology.

The role will ensure that an increased number of calls can be resolved over the telephone without an engineer visit being required.

To have ownership of calls through to resolution ensuring individual and departmental targets/KPIs are met.

Provide effective levels of customer service and communicate effectively with all staff at all levels, including Doctors, Practice Managers, Clinical Staff, and administration staff.

Respond and deal with all IT Faults, incidents, and requests that are raised to the team by telephone, email or via the DTS portal (Self Service Portal). Take ownership of calls taken or assigned by a team leader/manager.

To ensure that the systems that the clinical staff are reliant upon, for the provision of good patient care, are operational all of the time, and in the event of any failure resume operation as quickly as possible. This ensures that the care of the patients never suffers as a result of IT equipment or Systems failure.

The job reports to the IT Service desk manager, the post holder will be required to exercise good judgement in all situations. The post holder will also be expected to manage their own workload and take responsibility for the consequences of any action that may be taken

Person Specification

Qualifications

Desirable

• IT Qualification in an IT based subject or relevant experience working within a Customer Service / Service Desk environment.

Knowledge and Experience

Essential

• Knowledge of software products and platforms used in a NHS environment.
• Experience working in a busy Service Desk environment.
• Knowledge of Microsoft Applications, such as Active Directory.
• Knowledge of Office 365.

Desirable

• Must have IT experience with relevant experience working within a Service Desk or Customer Service environment.
• Experience of ITIL and its principles, Service Delivery methodology.
• Excellent knowledge of Operating Systems, Hardware and office applications.
• Experience in resolving technical and complex faults.
• Experience in support printer installations and fault finding.
• Experience in hardware fault finding and trouble shooting.

Key Competencies

Essential

• Knowledge of Microsoft products and their use.

Desirable

• Knowledge of Hospital Systems, such as Careflow PAS, EMIS, Vitals, PACS, CRIS
• Working knowledge of Active Directory
• Knowledge of ITSM tools and their usage

Skills and Aptitudes

Essential

• Ability to work under pressure, maintaining a calm manner.
• Demonstrate effective working skills.
• Ability to work as part of a busy team.
• Demonstrate effective communication skills, verbally and written.
• Ability to liaise with a diverse range of individuals with differing levels of technical understanding.
• Demonstrate effective organisational skills
• Demonstrate ability to work on own initiative
• Demonstrate knowledge of data protection
• Demonstrate effective telephone techniques

Experience

Essential

• Ability to plan, organise and prioritise workload
• Competent PC user

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Manor Hospital

Walsall Healthcare NHS Trust, Manor Hospital

Walsall

WS29PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view the Job description and person specification attached to this vacancy in the supporting documents.

Person Specification

Education & Qualifications

Essential

• Professional Qualification to degree level or equivalent in Occupational Therapy
• HCPC Registration
• Significant post graduate experience and CPD relevant to role / Specialist courses (or equivalent experience)
• Evidence of or willingness to undertake further training at Masters level

Desirable

• Leadership/Management qualification

Skills, Knowledge & Abilities

Essential

• Broad and specialist knowledge of relevant patient conditions and therapy interventions
• Computer Skills including word processing and e-mail
• Demonstration of knowledge of core and highly specialist Therapy skills
• Broad, developed and advanced knowledge of relevant conditions and therapy interventions
• Extensive evidence of ongoing CPD in relevant area
• Experience of multi-disciplinary communication, assessments and record keeping
• Able to make independent, sound, advanced clinical decisions and problem solve
• Able to manage and facilitate others in dealing with busy case load and prioritise
• Ability to work autonomously using highly specialist knowledge, skills and initiative in sometimes complex situations acknowledging role boundaries

Experience

Essential

• Extensive NHS or equivalent experience in specialist area e.g. community or community services
• Experience of team leadership, management and positive role modelling
• Student practice placement educator and experience of having students
• Experience of using/fitting adaptive equipment
• Supervisory experience

Personal Attributes

Essential

• Able to maintain confidentiality and professionalism within the environment that they are working
• Able to demonstrate awareness of own limitations and need to ask for help
• Evidence of ability to communicate effectively including difficult conversations
• Committed to personal and team development
• Ability to adapt and demonstrate flexibility in changing service needs
• Is dynamic and proactive
• Shows evidence of compassion, accountability, respect and excellence
• Reliable

Other Factors

Essential

• Ability to fulfil the travel requirements of post
• Able to meet physical & moving and handling requirements of post. i.e. re-positioning of a patient, use of moving & handling equipment, approved manual physical movement practices of patient
• Able to deal sensitively and safely with blood and bodily fluids

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wye Valley NHS Trust

Address

East Primary Care Network

Ledbury Health & Care Centre

Ledbury

HR8 2AQ

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

• Supervise and support the reception and administration team on a daily basis.
• Act as the first point of contact for reception staff queries, providing advice and guidance where appropriate.
• Prepare, maintain and monitor reception staff rotas to ensure adequate staffing levels.
• Review annual leave requests and support workforce planning to maintain service provision.
• Assist with arranging cover for sickness absence and other staffing shortages.
• Support the Practice Management Team with the day-to-day operational running of the practice.
• Promote and maintain high standards of customer service, ensuring patients receive a professional, courteous and efficient service.
• Assist with the induction, training and ongoing development of reception staff.
• Monitor reception processes and identify opportunities for service improvement.
• Carry out reception duties, including booking appointments, answering telephone calls, greeting patients, processing registrations and responding to enquiries.
• Undertake general administrative duties as required.
• Use EMIS Web and Docman confidently and accurately.
• Support referral processing, workflow management and clinical coding where appropriately trained.
• Ensure patient information is handled confidentially and in accordance with GDPR, Information Governance and practice policies.
• Deal professionally with challenging situations and escalate issues where appropriate.
• Work collaboratively with all members of the multidisciplinary team.
• Comply with all practice policies, including Health and Safety, Equality and Diversity, Safeguarding and Confidentiality.
• Participate in mandatory training, appraisal and continuing professional development.
• Undertake any other reasonable duties appropriate to the role as requested by the Practice Management Team.

Person Specification

Qualifications

Essential

• Current experience working within General Practice.
• Excellent knowledge of reception and administrative procedures.
• Experience using EMIS Web.
• Experience using Docman.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to prioritise workload and work under pressure.
• Ability to lead, motivate and support colleagues.
• Professional, reliable and positive approach to problem-solving.
• Ability to work independently and as part of a team.
• Flexible approach to working hours and operational requirements.
• Commitment to delivering excellent customer service and patient care.
• Understanding of patient confidentiality, GDPR and Information Governance.

Desirable

• Previous experience supervising or managing staff.
• Experience of preparing and managing staff rotas.
• Experience of reviewing annual leave requests and workforce planning.
• Referral processing experience.
• Clinical coding experience.
• Experience of training or mentoring colleagues.
• Knowledge of NHS primary care performance standards and practice procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park View Medical Centre

Address

66 Delaunays Road

Manchester

M8 4RF

United Kingdom

Employer's website

https://www.parkviewmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1.1 To patrol the internal & external grounds of Guys & St Thomas NHS Foundation Trust estate to protect the buildings and its contents from fire and theft as directed by the Security Team Leader.

1.2 To maintain all equipment and uniform supplied in a clean and presentable manner, full uniform must be worn at all times while on duty in the line with the Trusts Uniform Policy.

1.3 To respond immediately to all fire alert calls, taking action in line with the Trust fire procedures, to minimize the risk to life and assets. To ensure fire escape routes are clear and equipment are in working order and fully accessible at all times and current relevant fire legislation is being complied with.

1.4 To respond to calls for security assistance from Emergency Department medical staff or Mental Health teams to assist with patients being held or assessed under the Mental Health Act (MHA) and Mental Capacity Act (MCA).

1.5 To conduct patient monitoring roles as requested by security management or clinical leads. To record all actions on the relevant Trust records.

1.6 To respond to calls from ward/department staff to deal with patients who are being violent, abusive, disruptive or have absconded from the ward, assess the situation and take appropriate action to resolve the situation taking relevant factors into consideration.

1.7 Ensure that visitors of all kinds are courteously received, assisted and directed in a manner which will reflect credit to the Trust.

1.8 To undertake duty escorts as required and directed by the Security Team Leader/Trust Operations Managers.

1.9 To report security defects or omissions throughout the estate in a timely and accurate manner.

1.10 To investigate, report and log all incidents. All crimes reported to, or discovered by, the security service will be investigated by them and/or the Metropolitan Police, depending upon the circumstances. To promote security awareness throughout the Trust.

1.11 Respond to intruder security alarms, inspect for signs of break-in, search for suspects, in a safe manner and liaise with the Police, if necessary.

1.12 Conduct checks on staff parking permits and blue badge holders to deter fraudulent use and to free up space for patients/staff.

1.13 To conduct crime prevention work when investigating crime throughout the Trust.

1.14 Monitor CCTV cameras of the perimeter of the estate and other public and strategic areas to prevent and detect crime, in accordance with the Data Protection Act (DPA) and RIPPA Legislation. To be fully aware of camera locations using digital technology.

1.15 Control the regulation of the movement of traffic, parking of vehicles whilst on Trust property and enforcement of the Car Parking Policy. This includes issuing parking tickets on hand held computer and down loading the information to the current company.

1.16 Monitor and control the car park system to ensure the car park is running smoothly and to log and report any faults immediately.

1.17 Receive reports of lost property and accept found personal property for safe keeping and help maintain the register of lost and found property. Ensure that all property once documented is taken to the security management officer for safe keeping where they will take active steps to trace owners and restore their property.

1.18 To enforce the Trust's 'No Smoking Policy' by being tactful, diplomatic and assertive.

1.19 To enforce the Trust's ID and Access Control Policy.

1.20 To deal with access control systems and ensure all ID badges are programmed by using the relevant access system once fully trained.

1.21 To ensure confidentially at all time, only releasing confidential information obtained during the course of employment to those acting in an official capacity.

1.22 To promote the Diversity, Equality & Inclusion principles ensuring that all staff and patients have equitable opportunities in accordance with Guys & St Thomas NHS Foundation Trust policies.

1.23 To undertake such other duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.

Person Specification

Qualifications and Education

Essential

• Knowledge of restraint techniques
• Physical Intervention Level 2
• Conflict Resolution certified training
• SIA Security officers licence

Desirable

• Security related qualification /CPD
• SIA Security officer Licence
• SIA CCTV licence

Experience

Essential

• Substantial Security related experience
• Basic knowledge of Criminal Law

Desirable

• Customer service background in a large organisation
• Healthcare background
• Clear and imaginative ideas on how to improve customer satisfaction

Skills, knowledge, ability

Essential

• Good Communication skills both written and oral
• Good investigatory skills
• To be able to write & maintain accurate records.
• Customer care experience
• Familiar with or willing to undertake training in CCTV operation, intruder alarm systems, radio communication skills, basic PC skills and other skills required for the role

Desirable

• Good organisation and interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Cross site

Westminster Bridge

London

SE1 7EH

United Kingdom

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To provide a professional, efficient and welcoming reception service to patients, carers and visitors attending Pelham Medical Practice. The post holder will act as an important first point of contact for patients and will support the clinical and administrative teams in the delivery of a high-quality primary care service.

The post holder will be required to work flexibly across the practice sites and demonstrate a commitment to providing excellent patient care and customer service at all times.

Key Responsibilities and Duties

Reception and Patient Services

Provide a friendly, professional and welcoming reception service to all patients and visitors.

Receive and respond to telephone calls, enquiries and requests in a polite, helpful and sensitive manner.

Book, cancel and amend patient appointments in accordance with practice procedures.

Ensure patients are directed or signposted to the most appropriate service or member of the practice team.

Assist patients with general queries and provide information within the limits of the role.

Deal sensitively and appropriately with patients who may be distressed, anxious or upset.

Maintain a professional and respectful approach when dealing with challenging or difficult situations.

Administrative Duties

Process administrative requests, including prescription requests and other patient correspondence, in accordance with practice procedures.

Maintain accurate and up-to-date patient information and records.

Scan, process and appropriately distribute incoming correspondence and clinical information.

Complete routine administrative tasks to support the smooth running of the practice.

Liaise effectively with GPs, nurses, healthcare professionals and administrative colleagues.

Follow practice protocols and procedures at all times.

Team Working

Work effectively as part of the wider practice team and contribute to a positive and supportive working environment.

Communicate clearly and professionally with colleagues across all practice sites.

Be flexible and willing to undertake duties appropriate to the role as required.

Work across different practice locations according to service requirements.

Support colleagues during periods of increased workload, staff absence or service pressures.

Confidentiality and Information Governance

Maintain strict patient confidentiality at all times in accordance with practice policies, NHS requirements and data protection legislation.

Ensure that information is handled securely and appropriately.

Adhere to all practice policies and procedures relating to confidentiality, information governance and safeguarding.

Health, Safety and Quality

Comply with practice health and safety policies and procedures.

Report any concerns, incidents or risks to the appropriate member of staff.

Participate in practice training, meetings and development activities as required.

Maintain awareness of and comply with practice policies, including safeguarding, infection prevention and control, equality and diversity, and health and safety.

Contribute to the continuous improvement of services and patient experience.

General

The post holder will be expected to undertake other duties commensurate with the grade and nature of the role as reasonably requested by the Practice Manager or senior member of the practice team.

The duties and responsibilities outlined above are not exhaustive and may be reviewed periodically in line with the changing needs of the practice.

The post holder is expected to demonstrate the values of Pelham Medical Practice through a commitment to patient-centred care, professionalism, confidentiality, teamwork and respect.

Person Specification

Experience

Essential

• Good standard of general education.
• Good standard of written and spoken English.
• Basic to good IT skills and confidence using computer systems.
• Ability to use email, Microsoft Office and other electronic systems effectively.
• Understanding of the importance of confidentiality and data protection

Desirable

• Previous experience working within a GP practice or primary care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pelham Medical Practice

Address

The Grange

17 Pelham Road

Gravesend

Kent

DA11 0HN

United Kingdom

Employer's website

https://www.pelhammedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

Essential

• A Level qualification OR Educated to NVQ Level 3 OR Advanced certificate in procurement and supply OR Ability to demonstrate understanding of or has worked within a role that includes basic purchasing principles, stock control, and customer care

Desirable

• Potential to progress towards achieving professional qualification Procurement or Accountancy qualification at foundation level or equivalent experience
• Knowledge of Oracle Financial Management Systems.
• Environmental Purchasing

Expierience

Essential

• Experience in a busy office environment

Desirable

• Previous NHS Finance and/ or Procurement experience
• Quality Assurance
• Use of Financial Management Systems
• Experience in a procurement function

Skills and Attributes

Essential

• Demonstrate confidence in using figures Ability to use a range of IT software packages such as Microsoft Excel & Word
• Effective time management and organisational skills
• Excellent written and oral communication skills
• Able to organise own and others workload efficiently.
• Ability to communicate with staff at all levels and disciplines in the organisation.
• Ability to work as a member of a team and own initiative.
• Capacity for sustained concentration.
• Ability to establish good relationships.
• Ability to deal with stressful situations and irate suppliers and to demonstrate customer care skills.
• Accurate with attention to detail

Desirable

• Welsh Language Skills are desirable to level 3 in understanding, speaking, reading and writing in Welsh

Other

Essential

• Motivated
• Adaptable and Flexible approach to work
• Ability to travel across sites

Desirable

• Willingness to undertake further studies and attend personal development courses
• Deliver excellent customer service to our internal and external customers, helping us to maintain the customer service excellence standard

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Woodland House

Maes-y-Coed Road

Cardiff

CF14 4HH

United Kingdom

Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Duties specific to role

The duties and responsibilities to be undertaken by the Patient Service Manager may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Deputy Practice Manager or Practice Manager/Director, dependent on current and evolving Practice workload and staffing levels:

Management Duties:

• Supervision of the reception team and function as a whole
• Training of new reception team members in line with departmental/Practice policies and procedures, ensuring staff are comfortable and signed off to the appropriate level.
• Monitoring the Practice appointments system and bookings with appropriate training feedback to staff including, managaging the practice DNA rates.
• Monitoring Reception workload (including Tasks) and feeding back to senior management should the workload exceed safe levels.
• Providing support with planning and implementation of the departmental staff rota
• Attend Practice meetings where required
• Any other reasonable duties as necessary
• Reviewing 1:1s with all the Reception team.
• Ensuring appraisals are completed in a time orderly manner

General Duties:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Taking messages and passing on information
• Filing and retrieving paperwork
• Support with the management of online complaints relating to reception
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers via telephone calls, emails, website and text messaging systems
• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ambulance transport bookings
• Deal with general enquiries and complaints

Working conditions

• Frequent, prolonged VDU use
• Time-pressured environment
• High levels of accuracy and attention to detail essential at all times
• Exposure to distressing situations and written material
• Variable working hours by rota in some practices
• Requirement to wear uniform in some practices

Job Description for all G DOC workers

The job description for all G DOC workers also forms part of your job description.

• Ensure outstanding queries are explained and handed over to next shift, as necessary
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Experience

Essential

• Work in a receptionist role
• Broad knowledge of General Practice

Desirable

• Experience of managing a team

Other

Essential

• Disclosure Barring Service (DBS) check

Desirable

• Evidence of continuing professional development

Personal Qualities

Essential

• Clear, polite telephone manner
• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Desirable

• GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)

Skills

Essential

• Excellent communication skills (written and oral)
• Able to manage team members effectively
• Competent in use of SystmOne
• Competent in the use of Office and Outlook
• Ability to follow policy and procedure
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

G DOC Ltd

Address

Pavilion Family Doctors

153A Stroud Road

Gloucester

GL1 5JJ

United Kingdom

Employer's website

https://ghac.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The purpose of the role is to:

Take blood samples and BP readings from patients who are know to have, or are at risk of having, long term health conditions. Complete computer 'check & test' template.

Contact patients to book appointments for reviews of long term health conditions, screening and immunisation or other as required.

Maintain records of call/ recall activity.

Offer general assistance to the Practice team and patients.

You will project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Lead Clinician/ Practice Manager, dependent on current and evolving Practice workload and staffing levels:

Using the clinical records to identify patients in need of vaccination or immunisation, health advice, screening or review.

Contacting by telephone, text or letter.

Provide information on the importance of immunisations, screening, review and 'myth-bust' when faced with misinformation.

Update patient contact details on the clinical record system.

Book appointments.

To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public.

To be responsible with other members of the reception team for maintaining and monitoring the Practice appointments system

Processing appointments; including personal, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional

To have working knowledge of the telephone systems (during and after hours) and have an appropriate telephone manner.

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure

To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required.

To be aware of all Practice procedures and work in accordance with written protocols

To work flexibly according to the needs of the Practice and provide cover for absent colleagues.

To undertake mandatory and additional training as identified by the practice.

Any other duties, appropriate to the grade, as required by the Practice Manager/ Lead Clinician

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Attend admin meetings as and when required

Attend update courses including mandatory training and any other additional courses the practice sees fit for purpose.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Qualified Phlebotomist.
• Excellent IT skills including Microsoft office, word and excel
• Good general education to GCSE or equivalent, including equivalent grade c or above passes in Maths and English

Desirable

• - Experience in a GP Practice environment
• - EMIS and DOCMAN
• - Completed the Care Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medicus Health Partners

Address

Carlton House Surgery

28 Tenniswood Road

Enfield

Middlesex

EN1 3LL

United Kingdom

Employer's website

https://www.medicushealthpartners.co.uk/ (Opens in a new tab)