Job description

Job responsibilities

• Manage patient appointments, bookings and cancellations.
• Answer telephone calls and deal with patient enquiries professionally and courteously.
• Register new patients and update patient records accurately.
• Maintain accurate and confidential patient information.
• Scan, upload and process incoming correspondence and clinical documents.
• Liaise with hospitals, pharmacies, community services and other healthcare organisations.
• Process referrals and follow up outstanding information where required.
• Assist clinicians and other staff with administrative tasks.
• Deal with incoming and outgoing post, emails and other correspondence.
• Maintain filing systems and ensure records are kept up to date.
• Handle sensitive and confidential information in accordance with GDPR and practice confidentiality policies.
• Support the Practice Manager with audits, reports and general administrative duties.
• Follow practice policies, procedures and NHS requirements.
• Provide a welcoming and professional service to patients.

Person Specification

Qualifications

Essential

• Previous experience in an administrative or customer service role.
• Good standard of written and spoken English.
• Good IT and computer skills, including email and Microsoft Office.
• Excellent communication and interpersonal skills.
• Good organisational and time-management skills.
• Ability to prioritise workload and meet deadlines.
• High level of accuracy and attention to detail.
• Ability to work calmly and effectively under pressure.
• Ability to work independently and as part of a multidisciplinary team.
• Understanding of confidentiality and the importance of protecting patient information.
• Ability to handle sensitive and confidential information appropriately.
• Professional, polite and patient-focused approach.
• Ability to communicate effectively with patients, including those who may be upset, distressed or vulnerable.
• Ability to follow practice policies, procedures and instructions.
• Willingness to undertake training and professional development.
• Reliable, flexible and able to adapt to changing priorities.
• Commitment to equality, diversity and treating patients with dignity and respect.
• Awareness of the importance of safeguarding in a healthcare setting.

Desirable

• Previous experience working in a GP surgery, NHS or other healthcare setting.
• Experience using GP clinical systems such EMIS.
• NVQ/SVQ or equivalent qualification in Business Administration, Customer Service or Healthcare.
• Knowledge of NHS processes and primary care services.
• Understanding of GDPR, information governance and patient confidentiality.
• Experience processing referrals, prescriptions and clinical correspondence.
• Experience maintaining and updating patient records.
• Experience dealing with hospital departments, pharmacies and other healthcare professionals.
• Knowledge of safeguarding procedures.
• Experience handling difficult or challenging situations with patients.
• Previous experience working in a busy reception or telephone environment.
• Experience of data entry and accurate record keeping.
• Knowledge of Quality and Outcomes Framework (QOF) and other GP administrative requirements.
• Experience supporting audits, recalls and practice projects.
• Willingness to undertake additional training relevant to the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Longrigg Medical Centre

Address

2 Longrigg

Leam Lane Estate

Gateshead

Tyne and Wear

NE10 8PH

United Kingdom

Employer's website

https://www.longriggmedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The post holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the Practice timetable, as agreed, the post holder will make him/herself available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness.
• In consultation with patients and in line with current practice disease management protocols, develop care plans for health.
• Providing counselling and health education.
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes.
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).
• Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.
• In general, the post holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.
• Provide Duty Doctor/On Call cover between the hours of 08:00am and 18:30pm in the format determined by the Practice including telephone triage, emergency visits and consultations, prescription queries and assisting the Triage Nurse with managing on-the-day demand.
• Deal with minor injuries as they present to the Practice - including superficial lacerations/head injuries/minor burns, etc. Refer cases outside of the scope of the Practice to appropriate secondary care services.
• To fund and maintain membership of an appropriate medical defence organisation and to provide the Practice with details of this before commencing work. To ensure full membership and registration with the General Medical Council and notify HR/Partners of any complaints or concerns raised against you by a colleague or patient made either verbally or in writing.

Other responsibilities within the organisation:

• Awareness of, and compliance with, all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Contributing to the development of computer-based patient records.
• Contributing to the summarising of patient records and read-coding patient data.
• Attending training and events organised by the Practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and safety:

The post holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the Practice Health & Safety policy, the Practice Health & Safety Manual, and the Practice Infection Control Policy and published procedures. This will include aall aspects of working in general practice

Equality and diversity:

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post holder will:

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Experience

Essential

• Experience of working in a primary care environment
• Experience of QOF and clinical audit
• Experience of continued professional development

Desirable

• Experience working as a salaried GP

Qualifications

Essential

• Qualified GP with supporting certification
• GMC Registration
• National Performers List Registration
• Eligibility to practice in the UK independently

Knowledge and Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Ability to follow clinical policy and procedure
• Effective time management (Planning & Organising)
• Problem solver with the ability to process information
• accurately and effectively, interpreting data as required

Desirable

• Use of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Thomas Walker Westgate Healthcare

Address

Princes Street

Peterborough

PE1 2QP

United Kingdom

Employer's website

https://www.twwhealthcare.co.uk (Opens in a new tab)

Job description

Job responsibilities

The Sustainability Advisor will require the knowledge and experience to act as the intelligent client and work with the programmes technical partners to deliver towards the governments target of reaching net zero emissions by 2050.

The post holder will explore and review the incorporation of leading sustainability initiatives, including innovative technologies, systems, materials and construction methods, whilst engaging with end-users, scientific facilities, scientists and Subject Matter Experts (SME) to understand operational requirements, to oversee an integrated and holistic design solution that is fit for purpose and provide value for money.

They will have expertise to assess strategies, modelling, calculations and risks to present recommendations to senior management, steering effective decision making. They will set out key metrics to evaluate the performance of buildings in use to verify that environmental performance targets and requirements are met, to measure suppliers performance.They will develop forward thinking sustainability design guides and technical assurance standards to respond to government sustainability goals and future climate challenges.

Leadership is a critical element of this role, and the post holder will actively steer, prioritise and manage a workload to meet the programmes sustainability objectives and wider business development needs.

Responsibilities will include the following:

• Responsible for championing the programme's sustainability vision and objectives.
• Explore, understand, rationalise and advise on leading sustainability initiatives and integrated design solutions.
• Lead on technical assurance, including:
  • developing and implementing robust strategies to have oversight that design solutions are compliant with legislation, fit for purpose and meet required environmental targets
  • advising on the demonstration and evidence of compliance, such as testing and certification, and witnessing tests where required
  • setting soft landing requirements, such as support and training for end-users, and
  • building performance evaluations In Use, to verify targets and requirements are met
• Lead on developing sustainable design guides and technical standards to respond to government sustainability goals and future climate challenges. Ensuring that the sustainable design standards, specifications and guides are compliant with legislation, fit for purpose and provide value for money. Seek alignment of guidance and standards with wider government departments.
• Lead on measuring suppliers performance against achieving sustainability targets.
• Support the programme team in all sustainability design matters where specialist input is required, to overcome challenges or uncertainty, and for wider business development needs.
• Consider and make decisions on all Value Engineering that relates to sustainable technical specifications and consider all related non-compliance requests through a derogation process.
• Support suppliers understanding of UKHSAs requirements and where applicable oversee the product testing procedure and product acceptance criteria.
• Provide direction and advice to programme partners to ensure designs meet the operational needs of service users.

This is not an exhaustive list.

Essential criteria

• Educated to degree level in Environmental / Sustainable / Mechanical / Electrical Engineering or relevant technical subject matter, or relevant equivalent experience in a related role.
• Membership of CIBSE, Energy Institute or similar professional body.
• Ability to set the technical design standards and sustainable assurance strategy for the UK Health Security Campus Programme.
• Experience of working with complex and high value project/framework procurement processes.
• Extensive knowledge of statutory regulations & standards relating to environmental and sustainable design.
• Strong understanding of leading sustainability initiatives and strategies.
• Strong working knowledge of technical and modelling software, data analysis calculations and sustainability assessment tools.
• Strong working knowledge of accredited sustainability certification such as BREEAM, LEED and other similar assessments.
• Strong working knowledge of building MEP design.
• A strong communicator and able to present confidently to a wide range of audiences.
• Knowledge of how MMC can contribute to sustainability.
• Knowledge of Building Information Modelling (BIM).
• Knowledge of RIBA stages and experience of construction projects.

Desirable criteria

• Experience of designing and delivering highly serviced laboratory projects.

Selection criteria

This vacancy is using Success Profiles and will assess your behaviours and experience.

Stage 1: Application & Sift

You willbe requiredto complete an application form. You will be assessed onthe listed13essentialcriteria,and this will be in the form of:

• an application form(Employer/ Activity history section on the application)
• a 1200 wordsupporting statement.

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V please beadvisedyou will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.

HealthjobsUK has a word limit of 1500, but your supporting statement must be no more than1200words. We will not consider any words over1200words.

Longlisting: In the event of a large number of applications we will longlist into 3 piles of:

• Meets all essential criteria
• Meets some essential criteria
• Meets no essential criteria

Only those meeting all essential criteria will be taken through to shortlisting.Shortlisting: In the event of a large number of applications we will shortlist on:

• Educated to degree level in Environmental / Sustainable / Mechanical / Electrical Engineering or relevant technical subject matter, or relevant equivalent experience in a related role.

Desirable criteria may be used in the event of a large number of applications / large amount of successful candidates.

If you are successful at this stage, you will progress to interview and assessment.

Feedback will not be provided at this stage.

Stage 2: Interview

You will be invited to a remote interview via MS Teams.

Behaviours and experience will be tested at interview.

You will be required to prepare a 5 - 10 minute presentation as part of the interview. The details of this will be: What challenges you think you will face as Sustainability advisor in the first 6 months and what would be your strategy and plan to deal with those challenges.

The Behaviours tested during the interview stage will be:

• Leadership (Lead behaviour)
• Making effective decisions
• Working together
• Changing and improving

Interviews will be held week commencing 28th September 2026. Please note, these dates are subject to change.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is being offered as hybrid working based at any of our Core HQs in Birmingham, Leeds, Liverpool or London (Canary Wharf).

We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, averaged over a month) on-site.

Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Eligibility criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Security clearance level requirement

Part 1

Successful candidates must pass a basic Disclosure and Barring Security (DBS) check before they can be appointed.

Part 2

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Security Check.

For meaningful National Security Vetting checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 5 years to obtain Security Check (SC) clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting at this higher level and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice.

Salary information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Please be aware that the salary is based on the office location.

Grade 7 Upper

• £64,317-£66,581 (National)
• £66,497- £68,574 (Outer London)
• £68,626- £70,566 (Inner London)

Person Specification

Application form and supporting statement

Essential

• Application form and supporting statement

Behaviours

Essential

• Leadership (Lead behaviour)
• Making effective decisions
• Working together
• Changing and improving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

UK Health Security Agency

Address

Core HQs

Birmingham, Leeds, Liverpool or London (Canary Wharf)

E14 4PU

United Kingdom

Employer's website

https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)

Job description

Job responsibilities

We are looking for someone with experience of servicing committees or senior-level meetings, excellent organisational and communication skills, and the ability to manage competing priorities in a fast-paced environment. Knowledge of corporate governance principles and a commitment to delivering a high-quality service are essential.

In return, you will gain valuable exposure to senior leadership and Board-level decision making, while contributing to the effective governance and success of two ambitious NHS organisations.

If you thrive on organisation, enjoy working with senior stakeholders and want to make a meaningful contribution to the governance of NHS services, we would love to hear from you.

Please see enclosed Job Description for further role responsibilities.

Person Specification

Qualifications

Essential

• Degree level (or equivalent)

Desirable

• Qualification in corporate governance or healthcare governance (or equivalent experience)

Experience

Essential

• Experience of committee meeting administration and management
• Experience of arranging complex meetings and working with senior managers
• Advanced skills for keyboard use for producing reports, spreadsheets and correspondence
• Excellent verbal, telephone and written communication skills
• Ability to build strong working relationships with Directors, senior leaders and other key personnel
• Ability to use own initiative and deal with competing priorities

Desirable

• Previous experience in a Corporate Secretariat function or associated role
• Experience of providing advice on protocol and procedures relating to Board meetings (or equivalent senior meetings) and decision making

Additional criteria

Essential

• Demonstrable strong knowledge of good corporate governance practice
• Demonstrable understanding of Committees and governance frameworks
• Ability to deliver multiple objectives concurrently
• IT experience and advanced analytical skills

Desirable

• Demonstrable knowledge of effective governance practice in healthcare
• Specialist knowledge and understanding of Committee work and governance structures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hospital

Southwick Hill Road

Cosham

Hampshire

PO6 3LY

United Kingdom

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Act as a point of contact, receive and direct patients and visitors on arrival, providingreception services for patients, carers, staff, public, internal, and external customers.Sort and prioritise incoming queries in line with the written guidance.Respond to all telephone, e-mail and general enquiries ensuring that appropriate messagesare emailed, or action is taken, escalating enquiries as and when required.Provide demographic details of cases when requested.Liaise with colleagues at all levels both within the team and across other agencies and inother organisations to request and compile health information in a timely manner.Responsibility for arranging clinics, booking appointments and associated data entryincluding the retrieval and maintenance of electronic patient records.Responsibility of creating new records and discharging records on the electronic recordssystem.Ensuring the maintenance of the referral pathway process following Service proceduresincluding liaison with other agencies and seeking consent as necessary.Input patient sensitive/confidential information onto patient administration systemensuring accuracy, updating information as appropriate.Record accurate and timely contact notes with patients on electronic record in line withTrust record keeping policy.The post holder will propose any necessary changes of local protocols to aid serviceimprovement, and to ensure that all standard operating procedures and guidancedocuments are kept up to date.Maintain appropriate supplies for the team, being responsible for all necessary ordering ofsupplies/ equipment.Produce statistics, documents and reports using various computerised systems asappropriate for example data relating to key performance indicators.To highlight any operational concerns regarding administrative systems so that they can bereviewed.Work closely with clinical and operational teams to ensure that rotas are up to date andshared with the appropriate person.Participate in all necessary mandatory and targeted training to update skills and knowledge.Maintain comprehensive electronic health records as per standard operating procedures.Deal with all communications/correspondence confidentially as per InformationGovernance Policy and information sharing guidance.Supervision of other administrative support staff.To ensure the creation of new clinical records.Facilitating and contributing to meetings including booking meeting rooms, arrangingrefreshments, taking, and circulating notes and agendas as necessary. Meetings includebut not limited to MDT meetings and service / team meetingsSupport diary management as required. To work with others to plan ahead and managediary commitments ensuring equal balance and best use of time for meeting commitments.To participate and be engaged in service improvement initiatives/ activities to enhancequality of patient care. For example, participation in task and finish groups. The post holdershall as necessary, provide cover for and undertake duties of absent colleagues.The post holder shall follow all the policies and procedures of the organisation.Commit to the vision of supporting Mersey Care in becoming a leading organisation in theprovision of community services, mental health care, addiction services and learningdisability care, and in doing so fully utilise their skills and experience to support theobjectives of the Trust.Role model the values of the Trust Continuous Improvement, Accountability,Respectfulness, Enthusiasm and Support in all activities and interactions with employees,service users and other stakeholders.Challenge the stigma associated with mental health and learning difficulties.

Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevantinformation to persons who have or may have been harmed by the provision of services,whether or not the information has been requested and whether or not a complaint or areport about that provision has been made.Work across professional and organisational boundaries to improve services for all.Maintain their specific knowledge base and develop new skills.Value the contribution of the patient/ service user voice.Operate within any organisational codes of practice or those from a relevant professionalbody.Respect equality and diversity across all areas of working practice and communicationswith staff, service users and other stakeholders.Take responsibility for the accurate and timely collection and recording of data andensuring all personally identifiable information is protected and used only for the purposesfor which it was intended.Comply with all health and safety legislation and local policies and procedures.Adhere to all organisational policies.Have knowledge and understanding of technology in the workplace which is sufficient tomaintain their efficiency and also how technology can empower service users in a digitalenvironment.Comply with the NHS Constitution in relation to the staff responsibilities that it sets out forNHS employees.Attend a one day Just and Learning & Civility and Respect training workshop.Be an ambassador for Just & Learning and Civility & Respect following the training.Positively advocate the just and learning culture within your team.

Be a confident supporter and implementer of the Trust CARES Values including Civility &Respect within your team.Support their team/ services to create a positive environment for Just and Learning Culture.Participate in Just and Learning Culture events.Bring Just and Learning Culture updates/ information to the attention of team membersand other MCT colleagues they work with.

Support and encourage the sharing of concerns about the safety and quality of care withsenior leaders with the aim of improving safety and quality.Actively participate in creating an open culture within your team so that concerns anddifficulties can be discussed safely and respectfully.Speaking up in the event that they are exposed to incivility between colleagues in theworkplace #iwillspeakup.Listening and understanding others who have concerns and taking a collaborative approachto work towards a solution to improve civility and respect.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Business Administration or equivalent
• Educated to GCSE standard or equivalent

Desirable

• OCR or equivalent
• Customer Service Qualification

Knowledge/experience

Essential

• IT literate
• Proven experience of word processing, spreadsheet, and email software
• Experience of using patient administration systems
• Effective communication and interpersonal skills including telephone skills and face to face communication
• Experience of general administration office skills - filing, photocopying, faxing, note taking
• Experience of working to conflicting demands and work effectively within teams
• Ability to work in a confidential and sensitive manner.
• Ability to plan, prioritise and schedule own work.
• Able to work flexibly in accordance with service needs
• Ability to develop databases
• Computerised information systems

Desirable

• Demonstrable knowledge of supervising other secretarial/administrative staff

Skills

Essential

• Keyboard / Word Processing / Data Input
• Good communicator (verbal/written)
• Good organisational and interpersonal skills
• Ability and willingness to travel across the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

The O'Hanlon Centre, Peasley Cross Hospital

Marshalls Cross Road

Prescot

L34 1PJ

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

Please get in touch we look forward to hearing from you.

Please find attached job description for full details.

Advertising date : 27th August 2026

Closing date : 10th September 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Education and Qualifications

Essential

• Good general level of education up to Level 1 standard in English Language and Maths.
• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.

Desirable

• NVQ level 2 or equivalent experience

Skills and Knowledge

Essential

• Working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.

Desirable

• Knowledge of working in an NHS environment.
• Ability to maintain and update patient information database(s).

Experience

Essential

• Ability to deal with information sensitively and confidentially
• Able to prioritise and plan workload
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.

Desirable

• Experience of working in an NHS/health care setting.
• Experience of processing NHS/health care documentation.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Benfield House

Benfield Road

Newcastle Upon Tyne

NE6 4PF

United Kingdom

Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification.

1. To promote the principles of recovery and lived experience perspectives and practice within the Reducing Restrictive Practices Team, the Quality, Nursing and Safety Directorate, Trust training and across CNWL inpatient services.
2. To meet regularly with Senior and Peer Tutors locally for individual supervision (professional supervision as delegated by manager/supervisor).
3. To co-facilitate bi-monthly Trustwide group supervision for CNWL peer workers.
4. To contribute to or ensure representation of lived experience perspectives in the context of Reducing Restrictive Practices at inpatient Senior Management Team and service development meetings.
5. Scope and support inpatient services across linked sites to explore the introduction of Peer Worker roles within their workforce skill mix and co-facilitate information sessions to promote these opportunities to external applicants.
6. To contribute to shortlisting, interviews or assessment centres and eventual induction of new staff into the Reducing Restrictive Practices Team.
7. To ensure team-based Senior and Peer Tutors have a clear, up to date and expert offering by the Reducing Restrictive Practices team and the staff that attend training delivered by the Reducing Restrictive Practices Team.
8. To propose policy, training delivery or service changes to the Reducing Restrictive Practices Team and inpatient services that contributes to cultures across CNWL are therapeutic, productive, accessible, inclusive, flexible and responsive to service users needs.
9. Promote positive understanding, awareness and attitudes towards mental and physical health as part of day-to-day duties.
10. Participate in and actively contribute to lived experience supervision, mandatory training and team meetings, and organisational events as required.
11. Ensure excellent communication and liaison with colleagues within the wider services of the Trust, being an agent for change and a champion of recovery in all interactions both within and outside the organisation.
12. Be committed to professional development through independent learning, keeping up to date with latest research and building connections with local and national lived experience networks.

Training delivery

1. To deliver TMVA training across Trust sites, assist/support in coordinating of the training and ensuring its continuous evaluation and development. The physical aspect of the training involves teaching, assessing and actively participating in highly specialised bespoke techniques to ensure safety of all persons involved.

2. To ensure a psychologically safe environment for the staff attending training, providing emotional support to staff who may express/exhibit emotional or psychological distress pre and post training as well during training.

3. Assist in signposting individual who may require immediate support outside of the training environment.

4. Consult and inform the Reducing Restrictive Practices Team Manager of any issues that may affect the efficient delivery of the training.

5. To identify and address additional learning support needs that learners may have to enable them to access and complete courses.

6. To ensure the content of courses reflect innovative and current practice, compromise a range of perspectives and is informative and culturally sensitive.

7. Liaise with other lived experience roles and services across the country to ensure that training courses reflect best practice.

Person Specification

PREVIOUS EXPERIENCE Paid/unpaid relevant to job

Essential

• Lived experience of recovery from mental and emotional distress, and experience of using secondary care mental health services
• Experience of delivering mentoring and/or supervision/appraisal
• Experience of working with a range of organisations to support service users to reach their personal goals
• Experience in using electronic patient records systems such as RiO, SystemOne or care notes
• Experience of teaching and training or facilitating groupwork
• Experience of relationship building and partnership working
• Experience of public speaking
• Liaising and working with colleagues from other disciplines.
• Experience as a peer worker

Desirable

• Involvement in service redesign and development.
• Teaching Experience
• Experience of policy development

SKILLS, KNOWLEDGE, ABILITIES

Essential

• Ability to demonstrate first person experiential knowledge of recovery at an expert level
• Ability to demonstrate knowledge of the concept of personal recovery as it may apply to others
• Awareness of the service user/ survivor movement and the history of Intentional Peer Support
• Understanding of the issues and concerns of individuals struggling with addiction
• Knowledge and commitment to service users' rights, involvement and service-user led initiatives
• Understanding and practical knowledge of a variety of recovery and socially inclusive approaches
• Knowledge of Trauma Informed Practice
• Demonstrable skills in effective leadership
• Ability to take part in activities for improving quality
• Ability to manage own workload, prioritise and seek creative solutions
• Understanding of the importance of equality and diversity.
• Excellent communication skills (verbal and written)
• Excellent interpersonal skills
• Excellent presentation skills
• Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person.
• Ability to provide leadership and supervision to the team.
• Ability to deal with pressure, prioritisation and delegation and meeting deadlines
• Ability to work in accordance with Trust Policies and Procedures
• Good IT skills
• Ability to work autonomously, on own initiative and under pressure to meet deadlines and competing priorities; & to make and action decisions independently within agreed time frames.
• Ability to prioritise workload, delegate effectively and to support junior staff to do so.
• Ability to regularly identify and undertake appropriate learning and development opportunities as part of ongoing CPD.
• Ability to identify and effectively manage performance of self and others.
• Ability to reflect and critically appraise own performance. Ability to recognise and articulate own values and principles, understanding how these may different from those of others Ability to Chair/facilitate a meeting
• Ability to develop positive working relationships with a wide range of stakeholders during times of organisational change

Desirable

• Awareness of community resources and service user groups
• Working knowledge of current legislation which underpins Health and Social Care and a working knowledge of the Equalities Act 2010 and Human Rights Act

EDUCATION AND QUALIFICATIONS

Essential

• Completion of Peer Support Training
• Undergraduate degree or able to demonstrate equivalent skills in research, writing or analysis
• Evidence of continuing professional development

Desirable

• Full UK Driving licence and access to a vehicle
• Mentorship or clinical supervision training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

HQ

350 Euston Road

London

NW1 3AX

United Kingdom

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

Job description

Job responsibilities

Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.

You will work with established reception staff and be supported by the wider admin team. If successful you will be supplied with a job plan and a fully supported induction.

For an informal discussion or to arrange a visit to Eastfield Clinic, please call: 01723 580 940

This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Knowledge

Essential

• Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
• Understanding of confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of receiving visitors/telephone callers and taking accurate messages.

Qualifications

Essential

• BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.

Experience

Essential

• Data inputting experience
• Experience of general office duties.
• Customer service experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Eastfield Clinic

Westway

Scarborough, North Yorkshire

YO11 3EG

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The must haves for this role:

1. A diploma or degree-level professional qualification and current registration to practise with the Nursing and Midwifery Council (NMC).

2. At least two years post-qualification experience of working with adults with mental health problems, including experience in community mental health services.

3. Strong skills in specialist mental health assessment, formulation, treatment planning, risk management, report writing and recovery-focused interventions.

4. The ability to work autonomously, manage and prioritise a complex caseload, contribute effectively within a multidisciplinary team, maintain high-quality electronic records and travel between sites.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please contact the recruiting manager using the details shown on the vacancy page, wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education/Qualifications

Essential

• Diploma or degree level professional qualification
• Diploma or degree level professional qualification Registered for practice through NMC
• Further relevant qualification in the field of mental health or equivalent experience.
• Good standard of general education

Desirable

• PSI or other

Training

Essential

• Evidence of continuous professional development to high standard

Previous Experience

Essential

• Experience of assessment and report writing
• Experience of supervising staff and students
• Experience of multi-disciplinary team working.

Desirable

• Experience of working in community mental health services, minimum two years post-qualification experience of working with adults with mental health problems

Knowledge

Essential

• Thorough working knowledge of mental health problems and their management.
• Knowledge of assessment and treatment approaches
• Knowledge of current mental health policy

Skills and Abilities

Essential

• Ability to carry out high quality assessments and treatment interventions to individuals and groups.
• Ability to work as a member of a multi-disciplinary team
• Ability to work autonomously and set own priorities within caseload management
• Ability to apply client-led principles and form non-discriminatory therapeutic relationships with clients and carers
• Ability to maintain good quality records, and write reports
• Ability to take responsibility appropriate to senior clinician role
• Ability to contribute creatively to the development of the service.
• Ability to work within a changing and progressive environment.
• Ability to deal with emotionally demanding situations, to remain calm under pressure, and to be adaptable to demands of the role
• Ability to reflect and critically appraise own performance
• Basic computer literacy and ability to use electronic system

Additional requirements

Essential

• Ability to travel between sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

CMHS Slough

Slough

SL2 5BX

United Kingdom

Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Produce typed letters/reports for the ward on various issues relevant to the Serviceand distribute to others via IT systems, internal mail and the e-mail system, asappropriate.

In line with Service requirements, prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales.

Coordinate all ward round documentation across all disciplines, including maintenance of the membership lists via the relevant Clinical Information and e-mail systems.

In line with Service requirements, produce typed documentation to support keyworkers. Distribute relevant documents to members of the clinical team.

Ensure an adequate process for disposing of confidential clinical information/ documents.

Responsibility of reporting, co-ordinating and tracking of maintenance requests.

Maintain recording systems to support the monitoring of annual leave, sickness,and training of ward staff via the online roster system.

In line with Service requirements, maintain manual and electronic patient and ward records.

Maintain stationery and provisions stocks and order any other items required for the ward.

Carry out general office duties, e.g., answer routine telephone enquiries, take/deal with messages, book appointments when required, photocopying.

Carry out Cashier duties as per training provided and in accordance with TrustStanding Financial Instructions.

Escort professional visitors within the sites, as required.

Liaise with clinical and other administration staff providing information as required.

Book interpreters via the appropriate booking system for service users as required.

In accordance with Trust Information Governance and Caldicott guidance, receive andimpart information of a serious criminal nature to others who have a professional rightto know.

Provide cover for colleagues as requested by the Administration Manager, including receptionduties.

Contribute to general development initiatives and project work in line withService requirements.

Ensure that work is conducted in accordance with Trust policies and proceduresand contribute to their development.

Arrange appointments for professional visitors as and when required, coordinating allaspects of the visit, and liaising with security.

Participate in the local induction process for new staff.

Person Specification

SKILLS

Essential

• Good written, verbal, and nonverbalskills
• Ability to work flexibly to meet service need
• Ability to use initiative and maintain a positive and professional attitude
• Ability to work as part of a team
• Ability to prioritise work with minimum supervision
• Ability to maintain confidentiality
• Good interpersonal skills and the ability to relate to people with tact and diplomacy
• Willingness to work in a secure setting

Desirable

• PowerPoint presentation skills

Knowledge/Experience

Essential

• Proven relevant experience of working in an administrative role
• Demonstrable organisational and time management skills
• Typing skills

Desirable

• Experience/knowledge of people experiencing mental health issues
• Experience of working in health care setting
• Cashier experience
• Minute taking experience

Qualifications

Essential

• IT skills and experience
• Business Administration Level 3 or alternative relevant experience

Desirable

• ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Brian Injury Rehabilitation Unit

Sid Watkins Building, Aintree Hospital Site

Lower Lane, Liverpool

L9 7BB

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical responsibilities:

Produce and maintain surveillance information on new MRSA and Clostridium difficile isolates, GNBSI organisms, other mandatory surveillance system pathogens, notifiable infections, ensuring reporting is prompt and within agreed time deadlines i.e., daily, weekly, monthly, quarterly.

In line with national mandatory targets and reporting requirements, assist and work closely with IPCSC, Matron, in production of graphs and charts towards the preparation and provision of reporting of MRSA, Clostridium difficile, and GNBSI rates to UKHSA, and internal reports to Infection Prevention and Control Committee, Quality Committee, development of report writing skills, & cross cover with the Matron IPC to develop draft reports, contributing to the accurate data, and drawing on themes, trends around patient safety, clinical effectiveness and clinical quality.

Utilise the Trust software such as Datix to record, and pull out incident information, actions, bring these to closure.

Collate all the relevant information from a variety of sources to enable accurate and timely submissions of data in accordance with national mandatory targets.

Lead in delivering an annual schedule for the various audit programmes undertaken. This includes environmental/clinical practice audits. Undertake follow up actions as directed post audit/ site visits.

Input data from completed audits and prepare accurate draft reports. Distribute completed audits to the relevant Divisional Leads, and

Please see attached job description for further information.

Person Specification

Education and Training

Essential

• Good general education; Literate GCSE English, Numerate GCSE maths.
• Registered General Nurse or Registered Allied Health Care Professional
• Part way through or completed IPC qualification at minimum undergraduate level modules in infection control, or can demonstrate they possess this
• Relevant Qualification or equivalent demonstrable experience of using computer packages for word processing, databases, presentations, diary and self-organisation
• Qualification in teaching, ENB 998 or equivalent, Student nurse mentorship qualification
• Course completion in Facilitation skills, and presentation skills.

Desirable

• Clinical Audit training
• Outbreak management UKHSA
• SSIS UKHSA module
• Relevant IT Qualification

Knowledge and Skills

Essential

• Excellent IT skills.
• Good communication skills.
• Able to deal with patients and service users sensitively.
• Presenting at meetings, education forums, delivering training to wide audience
• Able to work as part of a small team.
• Able to work to deadlines.
• Able to take meeting notes and actions at draft level.
• Accurate typing and data entry.
• Ability to organize own time and prioritise work whilst also meeting service priorities.
• Skilled in using word, Outlook, Excel, Power Point, MS Teams, Datix to undertake work.
• Good Interpersonal skills.
• Highly developed interpersonal skills, particularly negotiation and persuasion skills to overcome significant barriers and opposing agendas to deliver improvements
• Knowledge and experience in the application of audit

Desirable

• Able to take basic notes on a laptop whilst in the meeting.
• Ability to arrange meetings and other events.
• Participation in policy development and standard setting

Experience

Essential

• Experience of working in an acute NHS organisation recently
• Experience of infection control roles in health/social care setting.
• Experience of working in clinical health setting caring for patients.
• Experience in managing staff, resources
• Excellent organisational skills.
• Ability to work with minimal supervision.
• Understanding of current healthcare issues i.e. clinical governance, risk management and quality controls assurance

Desirable

• Experience of surgical site surveillance programme
• QI methodology experience
• Representing Trust at external forums

Personal Attributes

Essential

• Ability to travel to Trust sites, work in different locations, bases.
• Understanding of confidentiality
• Willingness to undergo further training / development.
• Professional appearance and manner, able to wear uniform.
• Understanding of and commitment to Equal Opportunities. An awareness of working with a diverse community.
• Flexible and works well under moderate pressure on occasions.

Desirable

• Car driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Darent Valley Hospital

Darenth Wood Road

Dartford

DA2 8DA

United Kingdom

Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)

Job description

Job responsibilities

Patient services and communication

• Welcome patients and visitors in a professional courteous and helpful manner in person and by telephone or digital channels
• Respond to patient enquiries explain practice procedures and signpost patients to the most appropriate service or member of the team following agreed protocols
• Book amend and cancel appointments accurately and support the effective use of clinical appointment capacity
• Communicate sensitively with patients who may be anxious distressed unwell or facing communication barriers maintaining a non-judgmental and compassionate approach
• Manage difficult conversations calmly and seek support or escalate concerns appropriately
• Support patients with registration access to online services and completion of relevant practice forms

General administration

• Process incoming and outgoing correspondence emails documents and clinical system tasks promptly and accurately

• Scan code file and workflow documents in line with practice procedures and training escalating clinical information to an appropriate clinician where required
• Maintain accurate patient demographic and administrative records and update information when notified of changes
• Prepare letters forms reports and other routine documents and support photocopying filing and data entry
• Monitor shared work queues and complete allocated tasks within agreed timescales
• Receive and distribute post supplies and messages and maintain tidy well-organised reception and administrative areas
• Provide reasonable cover for colleagues during absence and undertake other appropriate administrative duties consistent with the role

Appointments reception referrals and prescriptions

• Support appointment and recall processes in accordance with practice protocols
• Process routine referral-related administration and liaise with hospitals community services and other providers as required
• Receive and process repeat prescription requests in line with practice policy referring medication or clinical queries to the appropriate clinician
• Follow up outstanding administrative actions and keep patients informed where appropriate
• Provide reception cover and deal with patients face to face responding to appointment requests and general enquiries offering appropriate signposting and escalating urgent or clinical concerns in line with practice protocols

Teamwork quality and development

• Work collaboratively with GPs nurses allied health professionals managers and the wider administrative team
• Attend and contribute to team meetings training appraisal and practice development activities
• Follow practice policies standard operating procedures and agreed ways of working
• Identify opportunities to improve administrative processes patient experience and service efficiency
• Complete all required statutory mandatory and role-specific training and maintain competence in relevant systems and procedures

Confidentiality safeguarding and information governance

• Maintain patient confidentiality at all times and handle personal and sensitive information securely and discreetly
• Comply with UK GDPR the Data Protection Act twenty eighteen NHS information governance requirements and practice policies
• Follow safeguarding procedures and promptly report any concern about a child or adult at risk to the appropriate safeguarding lead
• Apply infection prevention health and safety equality diversity and inclusion policies in all aspects of the role
• Report incidents errors complaints and risks through the appropriate practice process and support learning and improvement

Person Specification

Experience

Essential

• Experience in primary care, general practice, the NHS or another care setting.
• Experience communicating with people from diverse cultural and linguistic backgrounds with excellent verbal and written communication skills, able to communicate with patience, empathy and professionalism.
• Experience managing competing work queues or time-sensitive administrative tasks.

Qualifications

Essential

• English and Mathematics at GCSE grade 4/C or above, or equivalent.
• Experience using EMIS Web,

Desirable

• Relevant qualification in business administration, customer service or health and social care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tottenham Health Centre - GP Surgery

Address

Tottenham Health Centre

759 High Road

London

N17 8AH

United Kingdom

Employer's website

https://www.tottenhamhealthcentre.co.uk/index.aspx (Opens in a new tab)

Job description

Job responsibilities

For the full details on this vacancy and the person specification please see attached job description

Person Specification

Education/Qualifications

Essential

• Full registration and a Licence to Practice with the General Medical Council
• MRCS
• MBBS or equivalent

Desirable

• Evidence of distinction - prizes, awards, publications, additional degree or diploma

Clinical Experience

Essential

• 12 months NHS experience or equivalent experience gained in an equitable health care system
• Competed core surgical training or equivalent
• Ability to deliver appropriate level of clinical care with indirect supervision

Desirable

• Evidence of contribution to Audit/Research
• Evidence of contribution to teaching
• Evidence of surgical experience via logbook
• 12 months experience in Urology on middle grade rota by time of appointment

Management Skills

Essential

• Accurate record keeping
• Appropriate time management skills and ability to work under pressure

Desirable

• Evidence of quality improvement or audit

Experience in Training, Audit and Research

Essential

• Accurate record keeping

Desirable

• Evidence of delivering teaching
• Evidence of quality improvement or audit

Personal qualities

Essential

• Good communication skills
• Ability to work as part of a team
• Reliable and professional

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital NHS Foundation Trust

Galworthy Road

Kingston Upon Thames

KT2 7QB

United Kingdom

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.

Person Specification

Qualifications

Essential

• Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Experience

Essential

• Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

County Hall, Penn Lloyd Building

Glenfield

Leicester

Leicestershire

LE3 8TB

United Kingdom

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

Job description

Job responsibilities

Reporting to: GP Partners and the Practice Manager on organisational and administrative issues

Accountable to: GP Partners

Role summary: The post-holder will provide general medical services managing a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients

Location: Library House Surgery

Main purpose of the role: to manage a busy and interesting clinical caseload.

Key Working Relationships

Primary Health Care Teams including ANPs, Practices Nurses, HCAs, Community Nursing Teams, Community Mental Health Care Teams, Social Services, statutory and voluntary services.

Local GP colleagues and Chorley & South Ribble CCG

GP Partners, Management Team.

Clinical responsibilities:

In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake clinical sessions. A clinical session is normally composed of 16 face to face appointments with a minimum of 2 telephone appointments, followed by a variety of duties including queries, visiting patients at home, checking and signing repeat prescriptions, actioning test results, medical reports and examinations (e.g. Insurance Companies) on behalf of the Practice. The above duties should be performed in a timely manner. Appointments will be 10 minutes duration and telephone appointments will be of 10 minutes duration. A student or learner maybe attached to you for this session.

You will be required to:

• Act upon most alerts (e.g. QOF) and reminders during a routine consultation i.e. (10 minutes).
• Provide all GP services required as part of the GMS contract held between Library House Surgery and the commissioning CCG, including all core services.
• Respond to medical problems presented by patients, including history taking, examination, investigation, diagnosis, treatment and referral where appropriate.
• Provide appropriate preventative health care and advice.
• Provide medical support as required to patients referred by nursing staff
• Provide free certification in line with Schedule 9 of NHS GMS Regulations (1992).
• Adhere to the practice prescribing formulary, local and national guidelines.
• Make professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation;
• Record clear and contemporaneous I.T. based consultation notes to agreed standards;
• Collect data for audit purposes;
• Compile and issue computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible);
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities with the Practice:

• Engaging in appropriate lifelong educational and audit activity in order to maintain clinical competence and performance, including the completion of objectives agreed by yourself and the practice, in an annual Personal Development Plan. Your Personal Development Plan must be in line with the Practice Development Plan.
• Actively participating in the training and development of nurses, medical students and GP trainees in the practice.
• Supporting the practice staff and responding to requests for advice and assistance from the practice reception, secretarial and nursing staff.
• Attend prescribing, palliative care, clinical and practice meetings.
• You will be expected to take part in clinical meetings on a weekly basis.
• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice.

General Duties

The above responsibilities will be undertaken upholding the following:

1. To be available to take over the responsibility of patient care from the Out of Hours service at 0800 on a working day or where applicable maintain responsibility till the appropriate time when the Out of Hours service takes over care in the evening.

2. To continue to work until all clinical tasks have been completed. To make arrangements with others to cover when planning to leave before the end of the session.

3. To maintain the financial security of the organisation by ensuring accurate and efficient responses to income generation such as reports, dispensed prescriptions, private forms etc.

4. At all times to behave in a professional way that encourages quality care and the development of a team spirit.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately;

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Company as a business organisation. All such information from any source is to be regarded as strictly confidential.

Data Protection

Library House Surgery is registered under the Data Protection Act 1998. You must not at anytime use the personal data held by the organisation for a purpose not described in the Register entry or disclose such data to a third party. If you are in any doubt regarding what you should or should not do in connection with the Data Protection Act then you must contact your line manager or appropriate senior lead at the time

Flexibility

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in consultation with the post-holder and in line with the needs of the organisation.

The post holder may be required to fulfil other duties, as agreed with the practice manager to meet the needs of the organisation.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines;

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;

Making effective use of training to update knowledge and skills;

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards;

Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;

Personal/Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review at practice level and an external annual NHS GP Appraisal including taking responsibility for maintaining a record of their own personal and/or professional development. Any time preparing for the appraisal or conducting the appraisal maybe taken from the employees annual study leave entitlement.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Participating in clinical governance activity and contribute to the improvement in quality of health outcomes through audit and the Quality and Outcomes Framework
• Alert other team members to issues of Clinical Governance issues, quality and risk; participate in Significant Event Analysis reviews
• Assess own performance and take accountability for own actions, either directly or under supervision;
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance;
• Work effectively with individuals in other agencies to meet patients needs;
• Effectively manage own time, workload and resources. He/she will also contribute to the overall team-working of the Practice putting the needs of the Practice first.

Person Specification

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• Not subject to suspension under section 41A of the Medical Act 1983
• Qualified General Practitioner (completed certificate of Completion of Training CCT)
• Currently on a PCT performers list and not suspended from that list or from the medical register
• DBS clearance
• Have had an annual NHS appraisal

Desirable

• Evidence of further postgraduate educational activities in relevant fields
• MRCGP
• DCH
• DRCOG
• RCGP Substance Misuse Certificate Level 1 or 2
• F2 supervisor training/teaching diploma (this is essential for HDS)
• DFSRFH & Competence in Coil insertion
• Evidence of CPD activities
• Minor surgery skills

Experience

Essential

• Recent experience of working in general practice in the UK
• Commitment to and experience of working as part of a multi-disciplinary and skill mixed team environment.
• Experience of working to achieve standards within the Quality and Outcome Framework (QOF)

Desirable

• Evidence of independent working in General Practice
• Experience of supporting service change
• Teaching of GP Reg/F2/Medical students/Nursing students
• Accredited GP Registrar trainer or F2 Supervisor
• Evidence of participation in QOF
• Evidence of participation in Audit

Skills And Abilities

Essential

• Understand the health and social needs of a local practice patient population
• Commitment to personal and professional development
• Commitment to education and training
• Excellent verbal and written communication skills
• Excellent record keeping skills
• Understanding of the current issues and challenges facing primary care
• Confident in using Word/excel
• Confident in using Email
• Excellent time management
• Good analytical skills
• Ability to take full and independent responsibility for clinical care of patients
• Excellent patient manner
• Imaginative approach to problem solving and provision of services

Desirable

• -fully conversant with Emis.
• -Able to conduct Minor Operations/Joint injection/aspirations
• -Strong leadership skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Library House Surgery

Address

Avondale Road

Chorley

Lancashire

PR7 2AD

United Kingdom

Employer's website

https://www.libraryhousesurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [email protected]

Person Specification

Knowledge and skills

Essential

• Excellent and demonstrable skills in the Microsoft Office suite and use of the Internet
• ECDL or equivalent

Desirable

• Qualifications in Typing/Word Processing equivalent to RSA Level III typing/word processing

Job specific experience

Essential

• Exceptional demonstrable organisational skills, systematic, and able to manage own time efficiently
• Able to work under pressure and to tight deadlines and prioritise
• Excellent verbal, written and numeracy skills
• Experience of taking and transcribing minutes

Desirable

• Previous NHS experience

Information and Technology

Essential

• Experience of managing a busy diary with conflicting priorities using Microsoft Office to it's full capacity

Personal Attributes

Essential

• Conscientious attitude to work
• Thorough, with strong attention to detail and ability to work to high standards and within quality frameworks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Kings Park Community Hospital

Gloucester Road

Bournemouth

BH7 6JF

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)