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Remote Senior Clinical Coder *£2,000 Incentive*
East Suffolk and North Essex NHS Foundation Trust
North East England
GBP 32,073 - 39,043 per year
Medical Records/HIMS Administrator
Job summary This post attracts a recruitment incentive of £2,000 pro rata (conditions apply) We are seeking to recruit skilled, dedicated, committed and acco...
9 day(s) ago
Remote Senior Clinical Coder *£2,000 Incentive*
East Suffolk and North Essex NHS Foundation Trust
North East England
GBP 32,073 - 39,043 per year
Medical Records/HIMS Administrator
Job summary This post attracts a recruitment incentive of £2,000 pro rata (conditions apply) We are seeking to recruit skilled, dedicated, committed and acco...
9 day(s) ago
Team Administrator
Northamptonshire Healthcare Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Information Technology Specialist
Job summary NHFT provides integrated Healthcare services at HMP Lowdham Grange.
9 day(s) ago
Team Administrator
Northamptonshire Healthcare Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Information Technology Specialist
Job summary NHFT provides integrated Healthcare services at HMP Lowdham Grange.
9 day(s) ago
Facilities Housekeeper (Brampton)
North Cumbria Integrated Care NHS Foundation Trust
North East England
GBP 0 - 25,272 per year
Grounds and Maintenance Worker
Job summary Fixed Term - 9 Months (Maternity Cover). Working 35 hours per week on a 3 week rota. Shifts of 7am-3pm working 2 weekends out of 3. To promote an...
9 day(s) ago
Facilities Housekeeper (Brampton)
North Cumbria Integrated Care NHS Foundation Trust
North East England
GBP 0 - 25,272 per year
Grounds and Maintenance Worker
Job summary Fixed Term - 9 Months (Maternity Cover). Working 35 hours per week on a 3 week rota. Shifts of 7am-3pm working 2 weekends out of 3. To promote an...
9 day(s) ago
Catering Supervisor Penrith Hospital
North Cumbria Integrated Care NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Food and Catering Officer
Job summary We are looking for a Catering Supervisor to work in the busy and friendly catering team at Penrith Hospital.
9 day(s) ago
Catering Supervisor Penrith Hospital
North Cumbria Integrated Care NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Food and Catering Officer
Job summary We are looking for a Catering Supervisor to work in the busy and friendly catering team at Penrith Hospital.
9 day(s) ago
Domestic Assistant (WCH)
North Cumbria Integrated Care NHS Foundation Trust
North East England
GBP 0 - 25,272 per year
Exercise Therapist
Job summary Domestic Assistant (WCH) - 19.68 hours per week - working on rota 5 days on, 3 days off. Shifts are 4:30pm - 9pm. To promote and provide a high s...
9 day(s) ago
Domestic Assistant (WCH)
North Cumbria Integrated Care NHS Foundation Trust
North East England
GBP 0 - 25,272 per year
Exercise Therapist
Job summary Domestic Assistant (WCH) - 19.68 hours per week - working on rota 5 days on, 3 days off. Shifts are 4:30pm - 9pm. To promote and provide a high s...
9 day(s) ago
Domestic Assistant (WCH)
North Cumbria Integrated Care NHS Foundation Trust
North East England
GBP 0 - 25,272 per year
Exercise Therapist
Job summary Domestic Assistant (WCH) - 37.18 hours per week - working on rota 5 days on, 3 days off. Shift time of 6:30am - 3:30pm To promote and provide a h...
9 day(s) ago
Domestic Assistant (WCH)
North Cumbria Integrated Care NHS Foundation Trust
North East England
GBP 0 - 25,272 per year
Exercise Therapist
Job summary Domestic Assistant (WCH) - 37.18 hours per week - working on rota 5 days on, 3 days off. Shift time of 6:30am - 3:30pm To promote and provide a h...
9 day(s) ago
Band 4 Emergency Department Administrator
University Hospitals Birmingham NHS Foundation Trust
North East England
GBP 28,392 - 31,157 per year
Registered Nurse/RN
Job summary The post holder will provide a comprehensive and efficient secretarial and admin provision to the Medical, Nursing and Operational Team at Birmin...
11 day(s) ago
Band 4 Emergency Department Administrator
University Hospitals Birmingham NHS Foundation Trust
North East England
GBP 28,392 - 31,157 per year
Registered Nurse/RN
Job summary The post holder will provide a comprehensive and efficient secretarial and admin provision to the Medical, Nursing and Operational Team at Birmin...
11 day(s) ago
Dental Receptionist
North Cheshire and Mersey NHS Foundation Trust (BCH)
North East England
GBP 25,760 - 27,476 per year
Admin and Clerical
Job summary To Provide and co-ordinate an efficient customer focussed reception and administration service to include a full range of secretarial, clerical a...
11 day(s) ago
Dental Receptionist
North Cheshire and Mersey NHS Foundation Trust (BCH)
North East England
GBP 25,760 - 27,476 per year
Admin and Clerical
Job summary To Provide and co-ordinate an efficient customer focussed reception and administration service to include a full range of secretarial, clerical a...
11 day(s) ago
GP Receptionist
Francis Grove Surgery
North East England
GBP 0 - 13 per year
Admin and Clerical
Job summary Medical Receptionist Wimbledon, Francis Grove Surgery Based in central Wimbledon , we are an established GP Practice, with over 14700 patients an...
11 day(s) ago
GP Receptionist
Francis Grove Surgery
North East England
GBP 0 - 13 per year
Admin and Clerical
Job summary Medical Receptionist Wimbledon, Francis Grove Surgery Based in central Wimbledon , we are an established GP Practice, with over 14700 patients an...
11 day(s) ago
Receptionist/Care Navigator
Old Swan Health Centre Group Practice
North East England
Admin and Clerical
Job summary Old Swan Health Centre Group Practice is looking to recruit a part-time, 20 hours per week Care Navigator/Receptionist to join our busy but frien...
11 day(s) ago
Receptionist/Care Navigator
Old Swan Health Centre Group Practice
North East England
Admin and Clerical
Job summary Old Swan Health Centre Group Practice is looking to recruit a part-time, 20 hours per week Care Navigator/Receptionist to join our busy but frien...
11 day(s) ago
Receptionist / Care navigator
Dingle Park Practice
North East England
GBP 13 - 14 per year
Admin and Clerical
Job summary We are looking for a friendly, professional and motivated Receptionist to join our busy GP Practice team.
11 day(s) ago
Receptionist / Care navigator
Dingle Park Practice
North East England
GBP 13 - 14 per year
Admin and Clerical
Job summary We are looking for a friendly, professional and motivated Receptionist to join our busy GP Practice team.
11 day(s) ago
Cardiac Physiologist
Diagnostic World
North East England
GBP 40,000 - 50,000 per year
Medical Scientist
Job summary Perform and report adult trans-thoracic echocardiograms in line with BSE minimum data set and local reporting guidelines.
11 day(s) ago
Cardiac Physiologist
Diagnostic World
North East England
GBP 40,000 - 50,000 per year
Medical Scientist
Job summary Perform and report adult trans-thoracic echocardiograms in line with BSE minimum data set and local reporting guidelines.
11 day(s) ago
Bank UTC GP
Greenwich Health Ltd
North East England
GBP 80 - 90 per year
GP/General Practitioner
Job summary This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice and referrals.
11 day(s) ago
Bank UTC GP
Greenwich Health Ltd
North East England
GBP 80 - 90 per year
GP/General Practitioner
Job summary This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice and referrals.
11 day(s) ago
Specialist Community Public Health Nurse (SCPHN) Health visitor
East Lancashire Hospitals NHS Trust
North East England
GBP 39,959 - 48,117 per year
Registered Nurse/RN
Job summary ASpecialist Community Public Health Nurse in HealthVisitingtoprovidestrong clinicalcare andleadershipwithinan integrated skill mixed teamas part...
11 day(s) ago
Specialist Community Public Health Nurse (SCPHN) Health visitor
East Lancashire Hospitals NHS Trust
North East England
GBP 39,959 - 48,117 per year
Registered Nurse/RN
Job summary ASpecialist Community Public Health Nurse in HealthVisitingtoprovidestrong clinicalcare andleadershipwithinan integrated skill mixed teamas part...
11 day(s) ago
Receptionist - South Street Surgery
GP Practice in Wales
North East England
Admin and Clerical
Job summary We are looking for a friendly, organised and compassionate Receptionist/Care Navigator to join the team at South Street Surgery.
11 day(s) ago
Receptionist - South Street Surgery
GP Practice in Wales
North East England
Admin and Clerical
Job summary We are looking for a friendly, organised and compassionate Receptionist/Care Navigator to join the team at South Street Surgery.
11 day(s) ago
Healthcare Support Worker - Day Ward
Royal Papworth Hospital NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary A full time opportunity has arisen for you within our Day Ward department for a band 3 healthcare support worker.
11 day(s) ago
Healthcare Support Worker - Day Ward
Royal Papworth Hospital NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary A full time opportunity has arisen for you within our Day Ward department for a band 3 healthcare support worker.
11 day(s) ago
Physiotherapy Administrative Team Coordinator
Lewisham and Greenwich NHS Trust
North East England
GBP 28,392 - 31,157 per year
Exercise Therapist
Job summary An exciting opportunity has arisen for a full time position at Queen Elizabeth hospital, as a Band 4 Physiotherapy Outpatient Administrator.
11 day(s) ago
Physiotherapy Administrative Team Coordinator
Lewisham and Greenwich NHS Trust
North East England
GBP 28,392 - 31,157 per year
Exercise Therapist
Job summary An exciting opportunity has arisen for a full time position at Queen Elizabeth hospital, as a Band 4 Physiotherapy Outpatient Administrator.
11 day(s) ago
Receptionist
Dr C.J. Shimmins & Partners
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary We are looking for a part time receptionist to work 4 days per week within a very busy and friendly General Practice team.
11 day(s) ago
Receptionist
Dr C.J. Shimmins & Partners
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary We are looking for a part time receptionist to work 4 days per week within a very busy and friendly General Practice team.
11 day(s) ago
Customer Service Centre And Switchboard Team Leader
University Hospitals of Leicester NHS Trust
North East England
GBP 25,760 - 27,476 per year
Admin and Clerical
Job summary The Customer Service Centre and Switchboard Team Leader will provide a comprehensive, high quality service to patients, staff and members of the...
11 day(s) ago
Customer Service Centre And Switchboard Team Leader
University Hospitals of Leicester NHS Trust
North East England
GBP 25,760 - 27,476 per year
Admin and Clerical
Job summary The Customer Service Centre and Switchboard Team Leader will provide a comprehensive, high quality service to patients, staff and members of the...
11 day(s) ago
Medical Secretary
Greater Manchester Mental Health NHS Foundation Trust
North East England
GBP 28,392 - 31,157 per year
Support Staff
Job summary Undertake audio/shorthand/clerical duties for your consultants, including minute taking as required, clinical letters, reports, discharge corresp...
11 day(s) ago
Medical Secretary
Greater Manchester Mental Health NHS Foundation Trust
North East England
GBP 28,392 - 31,157 per year
Support Staff
Job summary Undertake audio/shorthand/clerical duties for your consultants, including minute taking as required, clinical letters, reports, discharge corresp...
11 day(s) ago
Appointments Officer
Dartford and Gravesham NHS Trust
North East England
GBP 27,106 - 28,850 per year
Registered Nurse/RN
Job summary Please Note: This role is not eligible for visa sponsorship.
11 day(s) ago
Appointments Officer
Dartford and Gravesham NHS Trust
North East England
GBP 27,106 - 28,850 per year
Registered Nurse/RN
Job summary Please Note: This role is not eligible for visa sponsorship.
11 day(s) ago
Medical Secretary
Greater Manchester Mental Health NHS Foundation Trust
North East England
GBP 28,392 - 31,157 per year
Support Staff
Job summary To provide a comprehensive administrative service to identified medical teams within the North Manchester Division.
11 day(s) ago
Medical Secretary
Greater Manchester Mental Health NHS Foundation Trust
North East England
GBP 28,392 - 31,157 per year
Support Staff
Job summary To provide a comprehensive administrative service to identified medical teams within the North Manchester Division.
11 day(s) ago
Consultant Psychiatrist - Salford Mental Health Liaison Service
Greater Manchester Mental Health NHS Foundation Trust
North East England
GBP 113,565 - 150,569 per year
Psychiatrist - General
Job summary The Salford Mental Health Liaison Team (SMHLT) provide a 24-hour, 7 day a week service to Salford Royal Hospital (SRH), part of the Northern Care...
11 day(s) ago
Consultant Psychiatrist - Salford Mental Health Liaison Service
Greater Manchester Mental Health NHS Foundation Trust
North East England
GBP 113,565 - 150,569 per year
Psychiatrist - General
Job summary The Salford Mental Health Liaison Team (SMHLT) provide a 24-hour, 7 day a week service to Salford Royal Hospital (SRH), part of the Northern Care...
11 day(s) ago
Registered Nursing Associate(RNA)
University Hospitals of Leicester NHS Trust
North East England
GBP 28,392 - 31,157 per year
Registered Nurse/RN
Job summary Are you a Registered Nursing Associate looking for a new challenge?
11 day(s) ago
Registered Nursing Associate(RNA)
University Hospitals of Leicester NHS Trust
North East England
GBP 28,392 - 31,157 per year
Registered Nurse/RN
Job summary Are you a Registered Nursing Associate looking for a new challenge?
11 day(s) ago
Appointments Officer
Dartford and Gravesham NHS Trust
North East England
GBP 27,106 - 28,850 per year
Registered Nurse/RN
Job summary Please Note: This role is not eligible for visa sponsorship.
11 day(s) ago
Appointments Officer
Dartford and Gravesham NHS Trust
North East England
GBP 27,106 - 28,850 per year
Registered Nurse/RN
Job summary Please Note: This role is not eligible for visa sponsorship.
11 day(s) ago
Remote Senior Clinical Coder *£2,000 Incentive*
East Suffolk and North Essex NHS Foundation Trust View all jobs
Posted 9 day(s) ago
Reference: 2362476
Job summary
This post attracts a recruitment incentive of £2,000 pro rata (conditions apply)
We are seeking to recruit skilled, dedicated, committed and accomplished Accredited Clinical Coders to join our established Clinical Coding Team at the East Suffolk and North Essex NHS Trust (ESNEFT).
We are looking for candidates with clinical coding experience across all specialties in an acute setting and with desire to further their career.
The department has an established internal Clinical Coding Audit Program and offers comprehensive training for all coders with help developing existing skills and learning new ones.
You will require excellent communication skills, organisation skills and to be able to work as part of a team to deliver timely and accurate coded data to meet the Trusts deadlines.
***Please note that we are unable to respond to enquiries regarding Coding Trainee roles, as these are advertised separately. We kindly encourage interested applicants to apply for the dedicated trainee role when it becomes available.***
We now offer full time Remote Coding.
Main duties of the job
- To abstract and analyse complex clinical information from patient records and translate this into a coded format in line with National Standards. To have a high level of knowledge of Medical Terminology and Anatomy and Physiology.
- To enter the final encoded data onto the appropriate computer systems to meet essential Trust requirements for statutory information and payment flows.
- The post holder will work as part of a team of experienced trained and trainee staff and the job will involve rotation between duties working on all specialties.
- Deal with enquiries from all parts of the hospital.
- Locate source documents; read histology, cytology and radiology reports.
- Analyse complex medical information from paper documents and via other computer systems.
- Act as mentor and assist in the education of less experienced coders.
- To be aware of wider information and patient administration service systems.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Details
Date posted
24 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
432-HR847-26
Job locations
Colchester / Ipswich
Colchester / Ipswich
CO4 5JL
United Kingdom
Job description
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description
Job description
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description
Person Specification
Qualifications
Essential
- 5 GCSE's including English & Maths or equivalent level of attainment.
- Accredited Clinical Coding Qualification (ACC)
Desirable
- GCSE Human Sciences or equivalent level of attainment
- ECDL
Experience
Essential
- Substantial Clinical Coding expertise across all specialties and levels of complexity, to be proven either by an acceptable portfolio of evidence or sitting an internal examination.
- Medical Terminology; Anatomy and Physiology;
- PAS or equivalent system
- Good experience of Microsoft Office
- Two years experience
Knowledge and Skills
Essential
- Ability to analyse and abstract complex records
- Attention to detail
- Keyboard skills and data entry
- Excel spreadsheets
- Ability to communicate with staff at all levels
Desirable
- Ability to research and self teach
Person Specification
Qualifications
Essential
- 5 GCSE's including English & Maths or equivalent level of attainment.
- Accredited Clinical Coding Qualification (ACC)
Desirable
- GCSE Human Sciences or equivalent level of attainment
- ECDL
Experience
Essential
- Substantial Clinical Coding expertise across all specialties and levels of complexity, to be proven either by an acceptable portfolio of evidence or sitting an internal examination.
- Medical Terminology; Anatomy and Physiology;
- PAS or equivalent system
- Good experience of Microsoft Office
- Two years experience
Knowledge and Skills
Essential
- Ability to analyse and abstract complex records
- Attention to detail
- Keyboard skills and data entry
- Excel spreadsheets
- Ability to communicate with staff at all levels
Desirable
- Ability to research and self teach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Colchester / Ipswich
Colchester / Ipswich
CO4 5JL
United Kingdom
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Colchester / Ipswich
Colchester / Ipswich
CO4 5JL
United Kingdom
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Team Administrator
Northamptonshire Healthcare Foundation Trust View all jobs
Posted 9 day(s) ago
Reference: 2362454
Job summary
NHFT provides integrated Healthcare services at HMP Lowdham Grange. Services include primary care, pharmacy, mental health, neurodiversity and substance misuse, working with our Partner Agencies to support the health of male patients.
To work as part of the Healthcare team, providing administrative support, ensuring safe working practices in a secure environment in accordance with the Trust and prison policies and procedures.
The post holder will work in close liaison with other disciplines in prison setting and with external agencies in arranging appointments to meet patient care.
The post holder will be fully integrated in a multi-disciplinary team.
The role will involve working at times without direct supervision, undertaking delegated tasks and reporting back to the line manager.
The post holder will actively participate in the ongoing development of positive working relationships with officers and staff throughout the prison.
Please note this post is subject to security vetting. To be considered for this post you will need to have continuously resided in the UK without any breaks for a minimum of 3 years prior to this application and be able to evidence your years of residency. Please note without sufficient evidence your application may not progress.
Main duties of the job
- Booking clinics and managing clinicians' ledgers
- SystmOne administration including workflow, tasks, pathology, links, registrations, deductions,
- SystmOne data quality checks.
- MaintaininglocaldatabasesandS1waitinglists
- Supporttheserviceincollatingpatientfeedback,complaintsandcompliments
- Sending correspondence to patients under direction from clinical or leadership team
- Placing procurement requests required by the teams
- Takingminutesinclinicalandoperationalmeetings
- Handling of healthcare Subject Access Requests.
- Organising,bookingandplanningservicewideandlocalteammeetings
- Administration for Pharmacy Team
- Medication orders and stock management
- Filing prescriptions
About us
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.
Details
Date posted
24 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
270-TH212-HMPLG-B
Job locations
HMP Lowdham Grange
HMP Lowdham Grange
Lowdham, Nottingham
NG14 7DA
United Kingdom
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.
Job description Job responsibilities For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.
Person Specification
Experience
Essential
- Experience of working in a patient facing admin role
- Excellent written & verbal communication skills
- Confident in Microsoft Office programmes, including Outlook, Word & Excel
- Experience of SystmOne clinical system
Desirable
- Experience with taking minutes
- Ability to work within a fast paced team/environment
Prison vetting
Essential
- The application includes evidence of the required years of UK residency to meet prison vetting standards
Knowledge
Essential
- Previous experience / knowledge of using electronic patient record systems (SystmOne)
- Excellent interpersonal skills and the ability to utilise them to communicate effectively within a multi-disciplinary and team based working environment.
- Flexible approach to the changing daily needs of the service
Desirable
- Experience working with those experiencing complex needs
- Experience of working within a multidisciplinary team
- Experience of working within a prison or secure setting
Experience
Essential
- Ability to respond to potentially challenging situations
- Ability to deal sensitively with patients and colleagues and maintain confidentiality and exercise judgement when dealing with sensitive issues
Person Specification Experience Essential Experience of working in a patient facing admin role Excellent written & verbal communication skills Confident in Microsoft Office programmes, including Outlook, Word & Excel Experience of SystmOne clinical system Desirable Experience with taking minutes Ability to work within a fast paced team/environment Prison vetting Essential The application includes evidence of the required years of UK residency to meet prison vetting standards Knowledge Essential Previous experience / knowledge of using electronic patient record systems (SystmOne) Excellent interpersonal skills and the ability to utilise them to communicate effectively within a multi-disciplinary and team based working environment. Flexible approach to the changing daily needs of the service Desirable Experience working with those experiencing complex needs Experience of working within a multidisciplinary team Experience of working within a prison or secure setting Experience Essential Ability to respond to potentially challenging situations Ability to deal sensitively with patients and colleagues and maintain confidentiality and exercise judgement when dealing with sensitive issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northamptonshire Healthcare Foundation Trust
Address
HMP Lowdham Grange
HMP Lowdham Grange
Lowdham, Nottingham
NG14 7DA
United Kingdom
Employer's website
https://www.nhft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Northamptonshire Healthcare Foundation Trust
Address
HMP Lowdham Grange
HMP Lowdham Grange
Lowdham, Nottingham
NG14 7DA
United Kingdom
Employer's website
https://www.nhft.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Facilities Housekeeper (Brampton)
North Cumbria Integrated Care NHS Foundation Trust View all jobs
Posted 9 day(s) ago
Reference: 2362447
Job summary
Fixed Term - 9 Months (Maternity Cover). Working 35 hours per week on a 3 week rota. Shifts of 7am-3pm working 2 weekends out of 3.
To promote and provide a high standard of cleanliness on our hospital wards, clinical areas and other trust premises
To provide a quality catering service in house
Main duties of the job
Vacuum/sweep, mop floors
Floor buffing
Shampoo carpets with extraction machines
Low/high damp dusting
Clean inside windows, frames and sills
Clean furniture and fittings, mirrors etc, to include moving of furniture and equipment as required to enable efficient cleaning
Assist in induction of new staff
Routine cleaning and basic maintenance of cleaning equipment
Attend all Mandatory training sessions
Order weekly stores and put away on delivery
All staff are expected to work to the Trust Values:
Kindness - Kindness and compassion cost nothing, yet accomplish a
great deal.
Respect - We are respectful to everyone and are open, honest and fair
- respect behaviours.
Ambition- We set goals to achieve the best for our patients, teams,
organisations and our partners.
Collaboration- We are stronger and better working together with and
for our patients.
Works as part of a team maintaining a high standard of cleanliness on hospital wards, clinical areas and other Trust premises.
Serves meals to Patients on Hospital wards
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Date posted
24 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year Per Annum Pro Rata
Contract
Fixed term
Duration
9 months
Working pattern
Part-time
Reference number
262-A-26-8070555-A
Job locations
Brampton War Memorial Hospital
Tree Road
Brampton
CA8 1TX
United Kingdom
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problem
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. CERTIFICATE OF SPONSORSHIP Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab). If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problem *Subject to eligibility Important Information Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
Person Specification
Qualifications
Desirable
- NVQ 2 in Cleaning and Support Services
- Food Hygiene Level 2
Knowledge
Essential
- Knowledge of cleaning, food handling/hygiene, COSHH procedures
- Basic Literacy and Numeracy
Skills & Aptitudes
Essential
- Able to communicate with patients with behavioural issues or severe communication difficulties
- Flexible approach to work
Personal Circumstances
Essential
- Smart, clean appearance
- High personal standards
- Be able to work shifts
Other Requirements
Essential
- Support equality and value diversity (Level 2)
Person Specification Qualifications Desirable NVQ 2 in Cleaning and Support Services Food Hygiene Level 2 Knowledge Essential Knowledge of cleaning, food handling/hygiene, COSHH procedures Basic Literacy and Numeracy Skills & Aptitudes Essential Able to communicate with patients with behavioural issues or severe communication difficulties Flexible approach to work Personal Circumstances Essential Smart, clean appearance High personal standards Be able to work shifts Other Requirements Essential Support equality and value diversity (Level 2)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Brampton War Memorial Hospital
Tree Road
Brampton
CA8 1TX
United Kingdom
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Brampton War Memorial Hospital
Tree Road
Brampton
CA8 1TX
United Kingdom
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Catering Supervisor Penrith Hospital
North Cumbria Integrated Care NHS Foundation Trust View all jobs
Posted 9 day(s) ago
Reference: 2362446
Job summary
We are looking for a Catering Supervisor to work in the busy and friendly catering team at Penrith Hospital.
The working hours are between 7.30am and 6.30pm working shifts Monday to Sunday
We are looking for someone with exceptional customer service, who will work as part of a small team, providing and maintaining an efficient catering service, as the Supervisor you would be responsible for ensuring the service runs smoothly from devising the menu to ordering the food.
Main duties of the job
The main responsibilities of the job include:
- Responsible for the day to day operation of the Catering Service within a caf & Ward
- Prepare food and work with Community Catering Manager to devise menus.
- Ensure food and hygiene standards are met ensuring adherance to all Food Safety Regulations and Legislation.
- Following HACCP and COSHH
- Reporting faults and hazards to the appropriate person.
- Keeping records for traceability.
- Train staff and ensuring mandatory training is complete.
- Dealing with any issues arising within the catering department.
- Cashing up at the end of the day.
- Ordering food and work with the Community Catering Manager to devise menu's
- Stock management and ordering of stock from approved suppliers
- Dealing Sickness, Rotas & Wages
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Date posted
24 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year Per Annum Pro Rata
Contract
Permanent
Working pattern
Part-time
Reference number
262-A-26-7941420-D
Job locations
Penrith Hospital
Bridge Lane
Penrith
CA11 8HX
United Kingdom
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab)
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. CERTIFICATE OF SPONSORSHIP Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab) If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problems *Subject to eligibility Important Information Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
Person Specification
Experience
Essential
- Experience in a Catering Supervisory role
- Menu Planning
- Cash Handling
- Food ordering
- Stock management
Desirable
- NHS Experience
Qualifications
Essential
- Supervisory Qualification (ILM 3 level 3) or equivalent
- Level 2 Food Hygiene
- Maths and English qualifications
- Level 3 Qualification in Food/Cooking
Desirable
- Level 3 Food Safety
- IT skills
Knowledge
Essential
- Food Safety Regulations
- Equality issues
Skills & Aptitudes
Essential
- Effective communication and interpersonal skills
- Ability to multi-task
- Good customer service skills
Personal Circumstances
Essential
- Flexibility in working hours.
- Ability to work alone or as part of a team
- Able to deal with complaints or queries
Person Specification Experience Essential Experience in a Catering Supervisory role Menu Planning Cash Handling Food ordering Stock management Desirable NHS Experience Qualifications Essential Supervisory Qualification (ILM 3 level 3) or equivalent Level 2 Food Hygiene Maths and English qualifications Level 3 Qualification in Food/Cooking Desirable Level 3 Food Safety IT skills Knowledge Essential Food Safety Regulations Equality issues Skills & Aptitudes Essential Effective communication and interpersonal skills Ability to multi-task Good customer service skills Personal Circumstances Essential Flexibility in working hours. Ability to work alone or as part of a team Able to deal with complaints or queries
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Penrith Hospital
Bridge Lane
Penrith
CA11 8HX
United Kingdom
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Penrith Hospital
Bridge Lane
Penrith
CA11 8HX
United Kingdom
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Domestic Assistant (WCH)
North Cumbria Integrated Care NHS Foundation Trust View all jobs
Posted 9 day(s) ago
Reference: 2362439
Job summary
Domestic Assistant (WCH) - 19.68 hours per week - working on rota 5 days on, 3 days off. Shifts are 4:30pm - 9pm.
To promote and provide a high standard of cleanliness on our hospital wards, clinical areas and other trust premises
To provide a quality catering service in house
Main duties of the job
Vacuum/sweep, mop floors
Floor buffing
Shampoo carpets with extraction machines
Low/high damp dusting
Clean inside windows, frames and sills
Clean furniture and fittings, mirrors etc, to include moving of furniture and equipment as required to enable efficient cleaning
Assist in induction of new staff
Routine cleaning and basic maintenance of cleaning equipment
Attend all Mandatory training sessions
Order weekly stores and put away on delivery
All staff are expected to work to the Trust Values:
Kindness - Kindness and compassion cost nothing, yet accomplish a
great deal.
Respect - We are respective to everyone and are open, honest and fair
- respect behaviours.
Ambition- We set goals to achieve the best for our patients, teams,
organisations and our partners.
Collaboration- We are stronger and better working together with and
for our patients.
Works as part of a team maintaining a high standard of cleanliness on hospital wards, clinical areas and other Trust premises.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Date posted
24 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year Per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
262-A-26-8218704
Job locations
West Cumberland Hospital
Homewood Rd
Whitehaven
CA28 8JG
United Kingdom
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL).Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. CERTIFICATE OF SPONSORSHIP Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL).Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab). If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problems *Subject to eligibility Important Information Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
Person Specification
Qualifications
Essential
- NVQ Level1 Cleaning & Support Services or equivalent
- BICSc certification or equivalent
Desirable
- NVQ 2 in Cleaning and Support Services
Knowledge and Experience
Essential
- Knowledge of cleaning, food handling/hygiene, COSHH procedures
- Basic Literacy and Numeracy
Desirable
- Work in a hospital environment
- Work in a domestic role
Skills and Aptitudes
Essential
- Good communication skills
- Able to work alone and in a team
- Ability to use own initiative
- Able to follow health and safety and hygiene procedures
- Equality issues
- Able to communicate with patients with behavioural issues or severe communication difficulties
- Flexible approach to work
Personal Circumstances
Essential
- Enthusiasm
- Willing to learn
- Smart, clean appearance
- High personal standards
- Be able to work shifts
Other
Essential
- Flexibility in shift patterns
- Support equality and value diversity
Person Specification Qualifications Essential NVQ Level1 Cleaning & Support Services or equivalent BICSc certification or equivalent Desirable NVQ 2 in Cleaning and Support Services Knowledge and Experience Essential Knowledge of cleaning, food handling/hygiene, COSHH procedures Basic Literacy and Numeracy Desirable Work in a hospital environment Work in a domestic role Skills and Aptitudes Essential Good communication skills Able to work alone and in a team Ability to use own initiative Able to follow health and safety and hygiene procedures Equality issues Able to communicate with patients with behavioural issues or severe communication difficulties Flexible approach to work Personal Circumstances Essential Enthusiasm Willing to learn Smart, clean appearance High personal standards Be able to work shifts Other Essential Flexibility in shift patterns Support equality and value diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
West Cumberland Hospital
Homewood Rd
Whitehaven
CA28 8JG
United Kingdom
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
West Cumberland Hospital
Homewood Rd
Whitehaven
CA28 8JG
United Kingdom
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Domestic Assistant (WCH)
North Cumbria Integrated Care NHS Foundation Trust View all jobs
Posted 9 day(s) ago
Reference: 2362437
Job summary
Domestic Assistant (WCH) - 37.18 hours per week - working on rota 5 days on, 3 days off. Shift time of 6:30am - 3:30pm
To promote and provide a high standard of cleanliness on our hospital wards, clinical areas and other trust premises
Main duties of the job
Vacuum/sweep, mop floors
Floor buffing
Shampoo carpets with extraction machines
Low/high damp dusting
Clean inside windows, frames and sills
Clean furniture and fittings, mirrors etc, to include moving of furniture and equipment as required to enable efficient cleaning
Assist in induction of new staff
Routine cleaning and basic maintenance of cleaning equipment
Attend all Mandatory training sessions
Order weekly stores and put away on delivery
All staff are expected to work to the Trust Values:
Kindness - Kindness and compassion cost nothing, yet accomplish a
great deal.
Respect - We are respective to everyone and are open, honest and fair
- respect behaviours.
Ambition- We set goals to achieve the best for our patients, teams,
organisations and our partners.
Collaboration- We are stronger and better working together with and
for our patients.
Works as part of a team maintaining a high standard of cleanliness on hospital wards, clinical areas and other Trust premises.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Date posted
24 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year Per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
262-A-26-8239268
Job locations
West Cumberland Hospital
Homewood Rd
Whitehaven
CA28 8JG
United Kingdom
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. CERTIFICATE OF SPONSORSHIP Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab). If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problems *Subject to eligibility Important Information Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
Person Specification
Qualifications
Essential
- NVQ Level1 Cleaning & Support Services or equivalent
- BICSc certification or equivalent
Desirable
- NVQ 2 in Cleaning and Support Services
Knowledge and Experience
Essential
- Knowledge of cleaning, food handling/hygiene, COSHH procedures
- Basic Literacy and Numeracy
Desirable
- Work in a hospital environment
- Work in a domestic role
Skills and Aptitudes
Essential
- Good communication skills
- Able to work alone and in a team
- Ability to use own initiative
- Able to follow health and safety and hygiene procedures
- Equality issues
- Able to communicate with patients with behavioural issues or severe communication difficulties
- Flexible approach to work
Personal Circumstances
Essential
- Enthusiasm
- Willing to learn
- Smart, clean appearance
- High personal standards
- Be able to work shifts
Other
Essential
- Flexibility in shift patterns
- Support equality and value diversity
Person Specification Qualifications Essential NVQ Level1 Cleaning & Support Services or equivalent BICSc certification or equivalent Desirable NVQ 2 in Cleaning and Support Services Knowledge and Experience Essential Knowledge of cleaning, food handling/hygiene, COSHH procedures Basic Literacy and Numeracy Desirable Work in a hospital environment Work in a domestic role Skills and Aptitudes Essential Good communication skills Able to work alone and in a team Ability to use own initiative Able to follow health and safety and hygiene procedures Equality issues Able to communicate with patients with behavioural issues or severe communication difficulties Flexible approach to work Personal Circumstances Essential Enthusiasm Willing to learn Smart, clean appearance High personal standards Be able to work shifts Other Essential Flexibility in shift patterns Support equality and value diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
West Cumberland Hospital
Homewood Rd
Whitehaven
CA28 8JG
United Kingdom
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
West Cumberland Hospital
Homewood Rd
Whitehaven
CA28 8JG
United Kingdom
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
Apply Now
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Band 4 Emergency Department Administrator
University Hospitals Birmingham NHS Foundation Trust View all jobs
Posted 11 day(s) ago
Reference: 2358749
Job summary
The post holder will provide a comprehensive and efficient secretarial and admin provision to the Medical, Nursing and Operational Team at Birmingham Heartlands Emergency Department.
The team consists of five members of staff, and we would welcome a candidate with strong communication skills and an interest in being part of a busy team. The successful candidate is required to be experienced in minute taking, have excellent time management skills with the ability to problem solve and deal with staff and patient enquiries. It is important that the candidate understands confidentiality and NHS Governance Processes. The successful candidate will be expected to work on their own initiative and work well as part of the team.
Main duties of the job
The candidate will be expected to work through Radiology Reports and action the clinical outcomes. This requires liaison with the ED Consultant Team and MDT working. The team member will also triage complaints to the department, ensuring they are allocated to the correct clinician for review and managed in a timely manner. The successful candidate will have a named number of medics / nurses that they are responsible for and will provide administrative support to the team.
Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce clinical letters and other relevant correspondence, is essential to the role.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
23 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-9015259
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- *Business Administration NVQ level 3 or equivalent experience in a clerical environment
- *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
- *Working knowledge of medical terminology
Experience
Essential
- *Experience of working as a Medical Secretary
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- *Experience of using IT systems
- *Experience of working in Healthcare
- *Good Organisational skills
- *Able to use own initiative and deal with the unpredictable
- *Able to work under pressure and to multi-task
- *Able to work to deadlines
Desirable
- *Experience of working in a busy environment
Additional Criteria
Essential
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills
- *Good organisational skills
- *Team Player
- *Conscientious
- *Demonstrates reliability, motivation and commitment
- *Ability to travel to multiple sites
Desirable
- *Ability to work under pressure and deal with stressful situations
Person Specification
Qualifications
Essential
- *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- *Business Administration NVQ level 3 or equivalent experience in a clerical environment
- *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
- *Working knowledge of medical terminology
Experience
Essential
- *Experience of working as a Medical Secretary
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- *Experience of using IT systems
- *Experience of working in Healthcare
- *Good Organisational skills
- *Able to use own initiative and deal with the unpredictable
- *Able to work under pressure and to multi-task
- *Able to work to deadlines
Desirable
- *Experience of working in a busy environment
Additional Criteria
Essential
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills
- *Good organisational skills
- *Team Player
- *Conscientious
- *Demonstrates reliability, motivation and commitment
- *Ability to travel to multiple sites
Desirable
- *Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Apply Now
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Dental Receptionist
North Cheshire and Mersey NHS Foundation Trust (BCH) View all jobs
Posted 11 day(s) ago
Reference: 2357846
Job summary
To Provide and co-ordinate an efficient customer focussed reception and administration service to include a full range of secretarial, clerical and administration duties to support the dental clinicial team, and patients and their carers who access the community dental service.
Responsible for all administration duties connected with patients appointments, the efficient running of all electronic appointment and patient records system, including telephone and face to face communications, collection and banking of patient charges and all other duties to ensure the day to day smooth running of the dental service.
Main duties of the job
Provide the first point of contact for all enquiries and deal with general enquires and resolving issues from patients, carers and other health professionals and other external organisations, both in person, phone or email.
To communicate appropriately and sensitively with patients/carers/relatives who may be fearful, anxious, vulnerable, have sensitive concerns, special needs and or so challenging behaviours.
Maintain staff and patient confidentiality at all times adhere to Trust information governance and data protection policies and procedures.
Document direct and indirect contact with patients in the electronic records inline with local policy and procedures.
Monitoring, processing and logging referrals, organising appointments with parents/carers via telephone, letter, SMS and email.
Ensure all cash floats and patient charges/fees are accurately balanced and financial records are kept updated on a daily basis.
Organise and book interpreting services for patients/ carers.
Demonstrate an awareness of the complaints procedure including defusing and resolving potential conflict/complaint situations to avoid escalation when required.
Please see Full Job Description attached.
About us
Flexible working will be considered for all roles.
North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.
Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).
They underpin everything we do and everything we aspire to be as an organisation.
Our mission
We will be exceptional for our patients, our communities and each other
Our vision
We will be a great organisation providing excellent healthcare and opportunities to work and learn
Our values
- Kind: We are caring, supportive and respectful to everyone
- Open: We are honest, transparent and open to new ways of working
- Fair: We listen, value our differences and are inclusive to all
- One team: We work well together and with our communities
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
C9835-DEN26-124
Job locations
Fountains Health Centre
Delamere Street
Chester
CH1 4DS
United Kingdom
Job description
Job responsibilities
To provide and co-ordinate an efficient customer focussed reception and administration service to include a full range of secretarial, clerical and administrative duties to support the dental clinical team, and patients and their carers who access the community dental service.
Responsible for all administration duties connected with patients appointments, the efficient running of electronic appointment and patient records system (SOEL), including telephone and face- to-face communications, collection and banking of patients charges and other duties to ensure the day to day smooth running of the dental service.
Duties and Responsibilities:
Provide the first point of contact function for all enquiries regarding the Service and deal with general enquiries and resolving issues from patients, carers and other health professionals, and other external organisations, both in person and by phone, signposting where necessary
To communicate appropriately and sensitively with patients/carers/relatives who may be fearful, anxious, vulnerable, have sensitive concerns, have special needs, and/or show challenging behaviour, i.e. physical and learning disabilities, have visual or hearing impairment, dementia, or where English is not their first language. This list is not exhaustive
Maintain patient and staff confidentiality at all times, adhering to Trust information governance and data protection policies and procedures
To manage, organise, maintain and co-ordinate electronic clinical appointment and patient record systems ensuring appointments are booked efficiently and comprehensively, maximising the clinical time available, e.g. SOEL electronic patient record system and Chronos electronic appointment systems.
To receive, process and accurately enter patient sensitive/confidential information accurately onto the electronic clinical appointment and patient record systems, ensuring all user fields are completed and updated each visit.
Document direct and indirect contact with patients in the electronic patients records in line with local policy and procedures.
Monitoring, processing and logging referrals, organising appointments directly with patients/carers via telephone and letter.
File, retrieve and archive patients referrals/records/notes.
To be responsible for the archiving of patients records in accordance with Trust policies and procedures
To provide word-processing, photocopying, scanning and faxing of documents. Collating and circulating documents. Drafting and typing of letters and documents for signature and proof reading when required.
Receive and divert telephone calls and record comprehensive and complicated messages from patients, staff and other healthcare professionals, for the dental team and other staff members. Analyse the information received and determine the appropriate action and priority for the attention of clinicians.
On a daily basis identify patients eligible to pay charges/fees revenue for their dental treatment in line with current NHS regulations. Responsibility for collecting/receiving payments from patients or their carers including cash, cheques and credit card payments and issue of receipts.
To ensure all cash floats and patients charges/fees are accurately balanced and financial records are kept updated on a daily basis
Responsibility for banking of patients charge/fees revenue following the Dental patients charge revenue and petty cash standard operating procedure.
Manage and process all incoming and out-going mail, including referrals.
To co-ordinate the sale of dental resources, monitor and maintain stock levels (where applicable).
Monitor and maintain stationery stock and request procurement of resources when required.
Liaise with dental laboratories with regard to dental appliances for patients, which may include collection of and deliveries of appliances and general enquiries.
Organise and book interpreting services for patients and their carers
Demonstrate an awareness of the complaints procedure including defusing and resolving potential conflict/complaint situations to avoid escalation, when required.
To liaise effectively with patients, colleagues, patient representatives and partner agencies at all levels both within the Trust and across the NHS and in other organisations.
To organise and administrate meetings and events when required including:
Booking venues
Minute taking/Co-ordinating agenda items
Progressing any follow up actions
Making accommodation and catering arrangements
To be able to work without direct supervision, prioritising own work load
To ensure the waiting and reception areas are welcoming, clean and tidy.
To ensure patients are safe within the reception area and take appropriate action when necessary
Recognise and assist as part of the team with the management of medical emergencies should they arise.
Work as part of a team; provide assistance and support to colleagues, allocating duties to others if appropriate, providing guidance and advice to new staff and colleagues.
Work with other staff members to identify working environment risks and to report any risks immediately to ensure the environment is safe for everyone
To work within National and Trust Policies and Procedures.
To respect the individuality, values, cultural and religious diversity of patients and their carers and contribute to the provision of a service sensitive to these needs.
To liaise with other agencies with regard to orders and invoices
To attend regular meetings and take minutes when required e.g. dental team/staff dental development meetings
To participate in in-service training as appropriate
To assist in the induction and training of new staff
To refer any problem areas to senior members of dental management team
To be flexible, maybe on occasions required to work in other locations within the Dental Network
To exercise good personal time management, punctuality and consistent and reliable attendance
To comply with annual PDR and appraisal system
To participate in personal objective setting and review, including the creation of a personal development plan
Please see full Job Description attached
Job description
Job responsibilities
To provide and co-ordinate an efficient customer focussed reception and administration service to include a full range of secretarial, clerical and administrative duties to support the dental clinical team, and patients and their carers who access the community dental service.
Responsible for all administration duties connected with patients appointments, the efficient running of electronic appointment and patient records system (SOEL), including telephone and face- to-face communications, collection and banking of patients charges and other duties to ensure the day to day smooth running of the dental service.
Duties and Responsibilities:
Provide the first point of contact function for all enquiries regarding the Service and deal with general enquiries and resolving issues from patients, carers and other health professionals, and other external organisations, both in person and by phone, signposting where necessary
To communicate appropriately and sensitively with patients/carers/relatives who may be fearful, anxious, vulnerable, have sensitive concerns, have special needs, and/or show challenging behaviour, i.e. physical and learning disabilities, have visual or hearing impairment, dementia, or where English is not their first language. This list is not exhaustive
Maintain patient and staff confidentiality at all times, adhering to Trust information governance and data protection policies and procedures
To manage, organise, maintain and co-ordinate electronic clinical appointment and patient record systems ensuring appointments are booked efficiently and comprehensively, maximising the clinical time available, e.g. SOEL electronic patient record system and Chronos electronic appointment systems.
To receive, process and accurately enter patient sensitive/confidential information accurately onto the electronic clinical appointment and patient record systems, ensuring all user fields are completed and updated each visit.
Document direct and indirect contact with patients in the electronic patients records in line with local policy and procedures.
Monitoring, processing and logging referrals, organising appointments directly with patients/carers via telephone and letter.
File, retrieve and archive patients referrals/records/notes.
To be responsible for the archiving of patients records in accordance with Trust policies and procedures
To provide word-processing, photocopying, scanning and faxing of documents. Collating and circulating documents. Drafting and typing of letters and documents for signature and proof reading when required.
Receive and divert telephone calls and record comprehensive and complicated messages from patients, staff and other healthcare professionals, for the dental team and other staff members. Analyse the information received and determine the appropriate action and priority for the attention of clinicians.
On a daily basis identify patients eligible to pay charges/fees revenue for their dental treatment in line with current NHS regulations. Responsibility for collecting/receiving payments from patients or their carers including cash, cheques and credit card payments and issue of receipts.
To ensure all cash floats and patients charges/fees are accurately balanced and financial records are kept updated on a daily basis
Responsibility for banking of patients charge/fees revenue following the Dental patients charge revenue and petty cash standard operating procedure.
Manage and process all incoming and out-going mail, including referrals.
To co-ordinate the sale of dental resources, monitor and maintain stock levels (where applicable).
Monitor and maintain stationery stock and request procurement of resources when required.
Liaise with dental laboratories with regard to dental appliances for patients, which may include collection of and deliveries of appliances and general enquiries.
Organise and book interpreting services for patients and their carers
Demonstrate an awareness of the complaints procedure including defusing and resolving potential conflict/complaint situations to avoid escalation, when required.
To liaise effectively with patients, colleagues, patient representatives and partner agencies at all levels both within the Trust and across the NHS and in other organisations.
To organise and administrate meetings and events when required including:
Booking venues
Minute taking/Co-ordinating agenda items
Progressing any follow up actions
Making accommodation and catering arrangements
To be able to work without direct supervision, prioritising own work load
To ensure the waiting and reception areas are welcoming, clean and tidy.
To ensure patients are safe within the reception area and take appropriate action when necessary
Recognise and assist as part of the team with the management of medical emergencies should they arise.
Work as part of a team; provide assistance and support to colleagues, allocating duties to others if appropriate, providing guidance and advice to new staff and colleagues.
Work with other staff members to identify working environment risks and to report any risks immediately to ensure the environment is safe for everyone
To work within National and Trust Policies and Procedures.
To respect the individuality, values, cultural and religious diversity of patients and their carers and contribute to the provision of a service sensitive to these needs.
To liaise with other agencies with regard to orders and invoices
To attend regular meetings and take minutes when required e.g. dental team/staff dental development meetings
To participate in in-service training as appropriate
To assist in the induction and training of new staff
To refer any problem areas to senior members of dental management team
To be flexible, maybe on occasions required to work in other locations within the Dental Network
To exercise good personal time management, punctuality and consistent and reliable attendance
To comply with annual PDR and appraisal system
To participate in personal objective setting and review, including the creation of a personal development plan
Please see full Job Description attached
Person Specification
Experience
Essential
- To have proven experience of working within an office environment.
- Previous reception and administration experience
- Proven experience in using Microsoft packages, Word, Excel, Access
- Word Processing/typing skills to RSA 3 or equivalent experience
- Experience of minute taking
Desirable
- Dental Reception experience
- Experience of Electronic Patient Record and Appointment systems, e.g.
- SOEL Health/Exact/R4
- Experience of dealing with a range of health, education and Social Care professionals
- Experience of dealing with patients with a wide range of physical and learning disabilities
Skills and Knowledge
Essential
- Excellent organisational/administrative skills
- Good working knowledge of Microsoft packages, e.g. word, excel and access
- Excellent keyboard skills
- Excellent communication and interpersonal skills
- Excellent Telephone skills
- Ability to work flexibly and effectively to ensure achievement of objectives
- Ability to work effectively as a team member
- Ability to work on own initiative
- Ability to prioritise own workload, identify and manage competing pressures
Qualifications
Essential
- Good standard of general education
- NVQ LEVEL 2 Customer Care or equivalent, or be working towards
Desirable
- Shorthand
- IT qualification e.g. ECDL
- NVQ Level 3 Customer Care
- NVQ Level 3 Business/Office
- Administration qualification
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
Right to Work
Essential
- Do you currently have the unrestricted right to work in the UK?
- If appointed, will you require sponsorship under a UK work visa route (now or in the future)?
- Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.
Relationships
Essential
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Person Specification
Experience
Essential
- To have proven experience of working within an office environment.
- Previous reception and administration experience
- Proven experience in using Microsoft packages, Word, Excel, Access
- Word Processing/typing skills to RSA 3 or equivalent experience
- Experience of minute taking
Desirable
- Dental Reception experience
- Experience of Electronic Patient Record and Appointment systems, e.g.
- SOEL Health/Exact/R4
- Experience of dealing with a range of health, education and Social Care professionals
- Experience of dealing with patients with a wide range of physical and learning disabilities
Skills and Knowledge
Essential
- Excellent organisational/administrative skills
- Good working knowledge of Microsoft packages, e.g. word, excel and access
- Excellent keyboard skills
- Excellent communication and interpersonal skills
- Excellent Telephone skills
- Ability to work flexibly and effectively to ensure achievement of objectives
- Ability to work effectively as a team member
- Ability to work on own initiative
- Ability to prioritise own workload, identify and manage competing pressures
Qualifications
Essential
- Good standard of general education
- NVQ LEVEL 2 Customer Care or equivalent, or be working towards
Desirable
- Shorthand
- IT qualification e.g. ECDL
- NVQ Level 3 Customer Care
- NVQ Level 3 Business/Office
- Administration qualification
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
Right to Work
Essential
- Do you currently have the unrestricted right to work in the UK?
- If appointed, will you require sponsorship under a UK work visa route (now or in the future)?
- Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.
Relationships
Essential
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Cheshire and Mersey NHS Foundation Trust (BCH)
Address
Fountains Health Centre
Delamere Street
Chester
CH1 4DS
United Kingdom
Employer's website
Employer details
Employer name
North Cheshire and Mersey NHS Foundation Trust (BCH)
Address
Fountains Health Centre
Delamere Street
Chester
CH1 4DS
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 11 day(s) ago
Reference: 2357542
Job summary
Medical Receptionist Wimbledon, Francis Grove SurgeryBased in central Wimbledon, we are an established GP Practice, with over 14700 patients and a supportive, friendly staff team.
Receptionists are held in high regard and are a key part of the practice team. We are looking to add to our afternoon team and have a number of shifts available.
Morning shifts are between 8am-1pm
Afternoon shifts are between 1pm 7:30pm
Hours available: 16 20 hours,1-2 roles available.Full time role may be a possibility.
Main duties of the job
Having previously worked in a customer facing role, you will have excellent communication skills and attention to detail along with plenty of enthusiasm and a calm temperament. You will be professional and able to interact positively with patients to provide a consistently high level of patient satisfaction. You will have good listening skills and adhere to patient confidentiality whilst remaining courteous and efficient. You will be flexible, sometimes covering other staff in their absence. You will also be proficient with computer skills.
Although it is a busy working environment where you will need to be able to multitask, staff receive a comprehensive training induction with lots of support from the Reception Manager, the friendly reception team, and the wider Management team.
Experience
Minimum one year in a customer facing role.
Previous medical reception experience desired but not essential
Main duties include
Answering calls/liaising with patients face to face and local organisations, directing patient to the appropriate clinician appointments, locating results and relevant requested information. Processing emails and patient related correspondence and undertaking tasks that clinicians have requested.
About us
Francis Grove Surgery is an established GP practice in the heart of Wimbledon. The practice is a 4 partner practice, with a list size of 14,700 patients. It is situated in modern premises in the Courtyard Development only minutes walk away from stations, shops, cafes and Wimbledon Shopping Centre.
Francis Grove Surgery has an excellent reputation locally and is a popular practice. Feedback from patients is very good and they tend to stay with the practice. We obtained an overall Good CQC rating at our last inspection.
Why work for us
- First and foremost, we are a lovely team (staff often find it hard to leave once they have joined us!).
- The vast majority of our patients are really lovely and appreciate the service we provide.
- The team are passionate about providing quality care and are always looking for opportunities to improve.
- Access to staff perks package
Details
Date posted
22 September 2026
Pay scheme
Other
Salary
£13.75 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A2332-26-0000
Job locations
8 Francis Grove
Wimbledon
London
SW19 4DL
United Kingdom
Job description
Job responsibilities
Main duties include
Answering calls, liaising with patients face to face and local organisations, directing patient to the appropriate clinician appointments, locating results and relevant requested information. Processing emails and patient related correspondence and undertaking tasks that clinicians have requested.
To greet patients in a friendly and courteous manner at all times
To answer telephone calls in a polite, professional and efficient manner
To make appointments for the various clinics and clinicians using the practice clinical information system-EMIS
Provide care navigation, ensuring patients are booked in with the right clinician or directed to other services based on their symptoms
Answering patient queries regarding test results, prescriptions, letters, online access, and various practice clinics, policies and initiatives
Work together with your team to provide the best service you can to patients.
Advise patient when completing new patient registration forms, explaining the surgery policies
To listen to patient complaints, making sure that they are addressed and dealt with appropriately
Email correspondence and referrals as requested and record
Respond to patients via telephone, SMS or email as needed.
Ensure all forms are passed to the appropriate destination and completed and checked by yourself when required
Receiving and recording requests for home visits in line with expected standards
Receiving, recording and booking requests for transport
Direct accurate patient information to the appropriate clinician using EMIS
To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays
Chaperone GP if required, following training
Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters
To ensure that strict confidentiality protocols are adhered to
Attend and contribute to staff meetings
To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager
Opening and closing of premises when required
To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice.
Promote, encourage and activate patient on-line access
Ensure relevant/appropriate contacts with patients are documented in notes
Ensure email, tasks, Docman and other applications we use are checked daily.
Job description
Job responsibilities
Main duties include
Answering calls, liaising with patients face to face and local organisations, directing patient to the appropriate clinician appointments, locating results and relevant requested information. Processing emails and patient related correspondence and undertaking tasks that clinicians have requested.
To greet patients in a friendly and courteous manner at all times
To answer telephone calls in a polite, professional and efficient manner
To make appointments for the various clinics and clinicians using the practice clinical information system-EMIS
Provide care navigation, ensuring patients are booked in with the right clinician or directed to other services based on their symptoms
Answering patient queries regarding test results, prescriptions, letters, online access, and various practice clinics, policies and initiatives
Work together with your team to provide the best service you can to patients.
Advise patient when completing new patient registration forms, explaining the surgery policies
To listen to patient complaints, making sure that they are addressed and dealt with appropriately
Email correspondence and referrals as requested and record
Respond to patients via telephone, SMS or email as needed.
Ensure all forms are passed to the appropriate destination and completed and checked by yourself when required
Receiving and recording requests for home visits in line with expected standards
Receiving, recording and booking requests for transport
Direct accurate patient information to the appropriate clinician using EMIS
To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays
Chaperone GP if required, following training
Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters
To ensure that strict confidentiality protocols are adhered to
Attend and contribute to staff meetings
To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager
Opening and closing of premises when required
To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice.
Promote, encourage and activate patient on-line access
Ensure relevant/appropriate contacts with patients are documented in notes
Ensure email, tasks, Docman and other applications we use are checked daily.
Person Specification
Qualifications
Desirable
- Good General Secondary Education
- College Education
Experience
Essential
- 1 years previous experience in similar field as a receptionist
Desirable
- Experience of working directly with members of the public in a busy office environment
- Experience of answering telephone calls in a high call-volume environment
- Experience of working as part of a team
- Experience of working within Healthcare or General Practice
Skills
Essential
- IT literacy skills
- Keyboard skills Basic
- Organisational skills
- Ability to deal with people in person and on the phone
- Be competent in use of Microsoft Word
- Able to work with a wide variety of tasks
- Ability to apply set procedures
- Accurate and thorough approach
- Ability to work without supervision
- Flexible with regard to working hours,
- e.g. holiday cover
- Able to undertake training outside of normal working
- hours if necessary
Desirable
- Use of EMIS Web
- Use of Docman
Person Specification
Qualifications
Desirable
- Good General Secondary Education
- College Education
Experience
Essential
- 1 years previous experience in similar field as a receptionist
Desirable
- Experience of working directly with members of the public in a busy office environment
- Experience of answering telephone calls in a high call-volume environment
- Experience of working as part of a team
- Experience of working within Healthcare or General Practice
Skills
Essential
- IT literacy skills
- Keyboard skills Basic
- Organisational skills
- Ability to deal with people in person and on the phone
- Be competent in use of Microsoft Word
- Able to work with a wide variety of tasks
- Ability to apply set procedures
- Accurate and thorough approach
- Ability to work without supervision
- Flexible with regard to working hours,
- e.g. holiday cover
- Able to undertake training outside of normal working
- hours if necessary
Desirable
- Use of EMIS Web
- Use of Docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Francis Grove Surgery
Address
8 Francis Grove
Wimbledon
London
SW19 4DL
United Kingdom
Employer's website
Employer details
Employer name
Francis Grove Surgery
Address
8 Francis Grove
Wimbledon
London
SW19 4DL
United Kingdom
Employer's website
Apply Now
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Receptionist/Care Navigator
Old Swan Health Centre Group Practice View all jobs
Posted 11 day(s) ago
Reference: 2357537
Job summary
Old Swan Health Centre Group Practice is looking to recruit a part-time, 20 hours per week Care Navigator/Receptionist to join our busy but friendly team serving 9,200 patients. The ideal candidate will have experience of working in a GP Practice or office environment, along with IT, communication and customer service skills. Previous experience is not essential as training will be provided.
This role will be perfect for an enthusiastic, self-motivated person who has a passion for delivering excellent patient care. The successful candidate should be confident, professional with excellent telephone skills and the ability to multi-task in a fast-paced environment. The ideal candidate will have experience working in a GP practice or office environment, along with strong IT, communication, and customer service skills. Previous experience is not essential, as full training will be provided.
This role will be perfect for an enthusiastic, self-motivated person who has a passion for delivering excellent patient care. The successful candidate should be confident, professional with excellent telephone skills and the ability to multi-task in a fast-paced environment.
Main duties of the job
The Care Navigator is responsible for the daily operations of the front desk and will be responsible for answering the telephone, scheduling appointments, and performing other administrative duties. Following practice processes to actively signpost patients to the most appropriate healthcare professional and service, whilst handling any complex queries and challenging situations in a professional manner, ensuring issues are resolved where possible at the first point of contact.
About us
Our team includes 5 Partners, 2 Salaried GPs, ANP, 4 Registrars, 2 Practice Nurses, HCA, Pharmacist, Physiotherapist, Practice Manager, Secretary, Reception Manager and a team of Care Navigators and Administrative Staff.
We pride ourselves as being one big work family, providing each other with the necessary support and guidance to achieve the aims and goals or the practice.
Details
Date posted
22 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5812-26-0008
Job locations
Crystal Close
Old Swan
Liverpool
L13 2GA
United Kingdom
Job description
Job responsibilities
KEY DUTIES AND RESPONSIBILITIES:
- Answering high volume calls from our patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information.
- Take clear and concise notes of patients interactions ensuring that these are documented accurately in EMIS using Ardens Navigation Template.
- After appropriate training, triage patient calls using a variety of questioning techniques to develop a full picture of the nature of the patients problem and signpost the patient to the appropriate care.
- Identify potentially serious problems and bring those to the immediate attention of the correct clinician ie doctor, oncall doctor
- For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen and the appropriate professional to see them.
- Building and maintaining strong relationships with all direct team members, clinicians and healthcare professionals in the practice.
- Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.
- Deal appropriately with instructions and queries from clinicians and outside agencies.
- Following practice standard operating procedures.
- Dealing with patient requests received via Online and Patchs
- Responding to email requests received
- Scanning documents and forwarding for action when required.
- Action tasks received.
- Supporting the pharmacy team with patient prescription requests, both in paper form and over the telephone.
- Processing and issuing of prescriptions within standard timeframes as per practice policy.
- Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.
Job description
Job responsibilities
KEY DUTIES AND RESPONSIBILITIES:
- Answering high volume calls from our patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information.
- Take clear and concise notes of patients interactions ensuring that these are documented accurately in EMIS using Ardens Navigation Template.
- After appropriate training, triage patient calls using a variety of questioning techniques to develop a full picture of the nature of the patients problem and signpost the patient to the appropriate care.
- Identify potentially serious problems and bring those to the immediate attention of the correct clinician ie doctor, oncall doctor
- For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen and the appropriate professional to see them.
- Building and maintaining strong relationships with all direct team members, clinicians and healthcare professionals in the practice.
- Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.
- Deal appropriately with instructions and queries from clinicians and outside agencies.
- Following practice standard operating procedures.
- Dealing with patient requests received via Online and Patchs
- Responding to email requests received
- Scanning documents and forwarding for action when required.
- Action tasks received.
- Supporting the pharmacy team with patient prescription requests, both in paper form and over the telephone.
- Processing and issuing of prescriptions within standard timeframes as per practice policy.
- Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.
Person Specification
Qualifications
Essential
- GCSEs or equivalent
- Strong written and communication skills required.
Desirable
- Previous experience working in a medical office environment preferred
- Knowledge of EMIS Web
Person Specification
Qualifications
Essential
- GCSEs or equivalent
- Strong written and communication skills required.
Desirable
- Previous experience working in a medical office environment preferred
- Knowledge of EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Old Swan Health Centre Group Practice
Address
Crystal Close
Old Swan
Liverpool
L13 2GA
United Kingdom
Employer's website
Employer details
Employer name
Old Swan Health Centre Group Practice
Address
Crystal Close
Old Swan
Liverpool
L13 2GA
United Kingdom
Employer's website
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 11 day(s) ago
Reference: 2357536
Job summary
We are looking for a friendly, professional and motivated Receptionist to join our busy GP Practice team.
As the first point of contact for patients, you will play a key role in providing a welcoming, efficient and high-quality service. The role includes reception and telephone duties, appointment management, patient queries and care navigation, ensuring patients are directed to the most appropriate healthcare professional or service.
The successful candidate must have previous experience using EMIS Web and ideally have experience working within a GP Practice or NHS setting. You will need excellent communication and organisational skills, the ability to remain calm under pressure and a professional, compassionate approach to patients.
Confidentiality, teamwork and a commitment to delivering excellent patient care are essential.
Main duties of the job
- Provide a professional, welcoming and efficient reception service to patients, visitors and healthcare professionals.
- Answer telephone calls promptly and courteously, dealing with enquiries appropriately and taking accurate messages.
- Book, amend and cancel appointments using EMIS Web, ensuring patients are directed to the most appropriate service.
- Undertake care navigation, assessing patient needs within the scope of the role and signposting to appropriate clinicians, services or community resources.
- Register new patients and maintain accurate and up-to-date patient records.
- Process requests for prescriptions, test results and other routine patient enquiries in line with practice procedures.
- Maintain strict confidentiality and comply with GDPR, practice policies and NHS requirements.
- Manage challenging or sensitive situations calmly and professionally, escalating concerns where appropriate.
- Liaise effectively with GPs, nurses, administrative staff and external healthcare providers.
- Support the wider practice team with administrative duties and contribute to the smooth running of the practice.
- Follow practice protocols for safeguarding, infection prevention, health and safety and information governance.
- Participate in training, team meetings and service improvement activities as required.
About us
Dingle Park Practice is a friendly, well-established GP Practice based in Liverpool, providing high-quality NHS services to our local community.
We are a busy and forward-thinking practice with a diverse, multidisciplinary team including GPs, nurses, healthcare assistants, pharmacists, physiotherapists, social prescribers, care coordinators, administrators and reception staff.
We pride ourselves on providing compassionate, patient-centred care while supporting our staff to work together as one team. We are a training practice and are committed to developing our workforce and continually improving the services we provide.
We are looking for someone who shares our values, enjoys working as part of a team and is committed to providing a friendly and professional service to our patients.
Details
Date posted
22 September 2026
Pay scheme
Other
Salary
£13 to £14.50 an hour
Contract
Bank
Working pattern
Full-time, Part-time, Flexible working
Reference number
A4243-26-0008
Job locations
Riverside Centre For Health
Park Street
Liverpool
L8 6QP
United Kingdom
Job description
Job responsibilities
Job Description GP Practice Receptionist
Job Title: GP Practice Receptionist
Location: Dingle Park Practice
Responsible to: Practice Manager
Accountable to: Practice Manager / Partners
Job Purpose
To provide a professional, friendly and efficient reception service to patients and visitors, supporting the delivery of high-quality primary care services. The postholder will be responsible for reception and administrative duties, appointment management and care navigation, ensuring patients are directed to the most appropriate service.
Main Duties and Responsibilities
- Provide a friendly, professional and welcoming reception service.
- Answer telephone calls and deal with patient enquiries appropriately and sensitively.
- Book, amend and cancel appointments using EMIS Web.
- Undertake care navigation, identifying patients needs and directing them to the most appropriate clinician, service or community resource.
- Maintain accurate and up-to-date patient records on EMIS Web.
- Process administrative requests, including prescription and test-result enquiries, in accordance with practice procedures.
- Register new patients and process patient information accurately.
- Maintain patient confidentiality and comply with GDPR and information governance requirements.
- Deal appropriately with challenging situations and escalate concerns when necessary.
- Liaise effectively with GPs, nurses, administrative staff and other members of the multidisciplinary team.
- Follow practice policies relating to safeguarding, health and safety, infection prevention and confidentiality.
- Participate in staff meetings, training and practice development activities.
- Undertake other reasonable duties appropriate to the role and needs of the practice.
Key Responsibilities
The postholder will be expected to work as part of the wider practice team, demonstrating a positive and flexible approach while maintaining high standards of patient care, professionalism and confidentiality at all times.
Job description
Job responsibilities
Job Description GP Practice Receptionist
Job Title: GP Practice Receptionist
Location: Dingle Park Practice
Responsible to: Practice Manager
Accountable to: Practice Manager / Partners
Job Purpose
To provide a professional, friendly and efficient reception service to patients and visitors, supporting the delivery of high-quality primary care services. The postholder will be responsible for reception and administrative duties, appointment management and care navigation, ensuring patients are directed to the most appropriate service.
Main Duties and Responsibilities
- Provide a friendly, professional and welcoming reception service.
- Answer telephone calls and deal with patient enquiries appropriately and sensitively.
- Book, amend and cancel appointments using EMIS Web.
- Undertake care navigation, identifying patients needs and directing them to the most appropriate clinician, service or community resource.
- Maintain accurate and up-to-date patient records on EMIS Web.
- Process administrative requests, including prescription and test-result enquiries, in accordance with practice procedures.
- Register new patients and process patient information accurately.
- Maintain patient confidentiality and comply with GDPR and information governance requirements.
- Deal appropriately with challenging situations and escalate concerns when necessary.
- Liaise effectively with GPs, nurses, administrative staff and other members of the multidisciplinary team.
- Follow practice policies relating to safeguarding, health and safety, infection prevention and confidentiality.
- Participate in staff meetings, training and practice development activities.
- Undertake other reasonable duties appropriate to the role and needs of the practice.
Key Responsibilities
The postholder will be expected to work as part of the wider practice team, demonstrating a positive and flexible approach while maintaining high standards of patient care, professionalism and confidentiality at all times.
Person Specification
Experience
Essential
- EMIS Web experience
- Primary care experience
Qualifications
Essential
- GCSE grade A-C or equivalent in Maths and English
Person Specification
Experience
Essential
- EMIS Web experience
- Primary care experience
Qualifications
Essential
- GCSE grade A-C or equivalent in Maths and English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dingle Park Practice
Address
Riverside Centre For Health
Park Street
Liverpool
L8 6QP
United Kingdom
Employer's website
Employer details
Employer name
Dingle Park Practice
Address
Riverside Centre For Health
Park Street
Liverpool
L8 6QP
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 11 day(s) ago
Reference: 2357514
Job summary
Perform and report adult trans-thoracic echocardiograms in line with BSE minimum data set and local reporting guidelines. Ensure quality assurance checks on equipment and action as appropriate. Submit reports and archive study images in accordance with contractual requirements and local SOPs. Liaise with relevant hospital departments and GP practices for urgent clinical referrals.
Main duties of the job
To independently perform adult transthoracic echocardiograms in line with BSE minimum data set ad local reporting guidelines.Responsible for and have a care of duty of patients whilst carrying out all encounters.Provide the patient with all the relevant details of the test being performed to them.
About us
Diagnostic World are a leading provider of NHS and Private healthcare with services delivered from Community Diagnostic Centres, Community Health Centres and within our fleet of mobile and relocatable units. Within our service offering, we provide General and Musculoskeletal Ultrasound to patients across the Midlands & South-East on a referred and self-referred basis.
Details
Date posted
22 September 2026
Pay scheme
Other
Salary
£40,000 to £50,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
U0062-26-0023
Job locations
Leicester station,
London Road,
Leicester,
Leicestershire,
LE2 0QB
United Kingdom
Job description
Job responsibilities
Clinical
- To independently perform adult transthoracic echocardiograms in line with BSE minimum data set ad local reporting guidelines
- Responsible for and have a care of duty of patients whilst carrying out all encounters.
- To obtain formal/informal consent for procedures, and to check for any contra-indications for the tests.
- During investigations to ensure that diagnostic results are produced and stored in line with SOPs.
- Maintain and calibrate the equipment used to perform diagnostic tests and procedures.
Operations
- Provide the patient with all the relevant details of the test being performed to them.
- Instruct patients as to when they will be seen by doctors to discuss test results.
- Communicate with internal staff and external companies regarding breakdown/maintenance of equipment.
- Expediting abnormal findings to the appropriate members of staff. Give professional advice and opinion if applicable and where necessary.
- Use of effective time management in a high workload area on a daily basis.
People Management
- Communicate complex information to patients in lay-man's terms. Also need to overcome barriers such as language, environment, uncooperative and vulnerable patients, while exercising empathy, tact and reassurance.
- Deal with difficult, elderly, and young patients effectively, including those with learning difficulties / mental problems and hearing problems. This can be very challenging.
- Communicate with all levels of staff within Diagnostic World
- Recognise and act upon the cultural and religious needs of patients attending for tests.
- Promote a good working relationship with other team members.
- Provide support and advice to other staff members and clerical staff.
Quality & Audit
- Check the patient's details against the request form to ensure all details are correct.
- Attend in house quality meetings and training sessions.
- Take responsibility of risk management within own area.
Benefits
Competitive salary
Comprehensive benefits package including;
Paid Leave (Holiday, Sick & Study)
Private Health Reimbursement Policy
Access to Diagnostic World Service
EAP
Discount Gateway
Cycle to Work
Company Pension
And more
Opportunities for professional development
Supportive and collaborative working environment
Job description
Job responsibilities
Clinical
- To independently perform adult transthoracic echocardiograms in line with BSE minimum data set ad local reporting guidelines
- Responsible for and have a care of duty of patients whilst carrying out all encounters.
- To obtain formal/informal consent for procedures, and to check for any contra-indications for the tests.
- During investigations to ensure that diagnostic results are produced and stored in line with SOPs.
- Maintain and calibrate the equipment used to perform diagnostic tests and procedures.
Operations
- Provide the patient with all the relevant details of the test being performed to them.
- Instruct patients as to when they will be seen by doctors to discuss test results.
- Communicate with internal staff and external companies regarding breakdown/maintenance of equipment.
- Expediting abnormal findings to the appropriate members of staff. Give professional advice and opinion if applicable and where necessary.
- Use of effective time management in a high workload area on a daily basis.
People Management
- Communicate complex information to patients in lay-man's terms. Also need to overcome barriers such as language, environment, uncooperative and vulnerable patients, while exercising empathy, tact and reassurance.
- Deal with difficult, elderly, and young patients effectively, including those with learning difficulties / mental problems and hearing problems. This can be very challenging.
- Communicate with all levels of staff within Diagnostic World
- Recognise and act upon the cultural and religious needs of patients attending for tests.
- Promote a good working relationship with other team members.
- Provide support and advice to other staff members and clerical staff.
Quality & Audit
- Check the patient's details against the request form to ensure all details are correct.
- Attend in house quality meetings and training sessions.
- Take responsibility of risk management within own area.
Benefits
Competitive salary
Comprehensive benefits package including;
Paid Leave (Holiday, Sick & Study)
Private Health Reimbursement Policy
Access to Diagnostic World Service
EAP
Discount Gateway
Cycle to Work
Company Pension
And more
Opportunities for professional development
Supportive and collaborative working environment
Person Specification
Qualifications
Essential
- You will
- Hold a relevant BSc (Hons) degree.
- Hold or be working towards BSE (British Society of Echocardiography) accreditation.
- Hold a full UK driving License.
- Have extensive knowledge of cardiology.
- Have a strong understanding of Data Protection
- Be able to provide evidence of CPD
Experience
Essential
- What people see in you
- A person who delivers results and makes good decisions.
- A team player who is approachable, dedicated and hardworking.
- A passionate, dynamic and committed individual.
- An impactful communicator and agile thinker.
- High quality and service mentality.
- A desire to enhance business success.
Person Specification
Qualifications
Essential
- You will
- Hold a relevant BSc (Hons) degree.
- Hold or be working towards BSE (British Society of Echocardiography) accreditation.
- Hold a full UK driving License.
- Have extensive knowledge of cardiology.
- Have a strong understanding of Data Protection
- Be able to provide evidence of CPD
Experience
Essential
- What people see in you
- A person who delivers results and makes good decisions.
- A team player who is approachable, dedicated and hardworking.
- A passionate, dynamic and committed individual.
- An impactful communicator and agile thinker.
- High quality and service mentality.
- A desire to enhance business success.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Diagnostic World
Address
Leicester station,
London Road,
Leicester,
Leicestershire,
LE2 0QB
United Kingdom
Employer's website
Employer details
Employer name
Diagnostic World
Address
Leicester station,
London Road,
Leicester,
Leicestershire,
LE2 0QB
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 11 day(s) ago
Reference: 2357501
Job summary
This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice and referrals.
As a Bank UTC GP, you will be considered a key person in day to day clinical leadership and expertise within the department.
You will be working autonomously within your sphere of competency as alead clinicianin adiverse, multi-skilled teamthat includes Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.
On your shift you will provide expert advice and second opinions for patients seen and treated by junior members of staff.
This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. The service is 365 days per year, 7 days a week which means that shifts are available 24/7.
Main duties of the job
Principal duties and responsibilities
- Provide shift cover
- Take responsibility for the patients assigned through the streaming process.
- Perform assessment of patients needs, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.
- To assess diagnostics including ECGs, bloods, urinalysis, and X-rays.
- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.
- Instigate and implement clinical management and treatment changes when appropriate.
- Contribute to specific care guidelines and standards supporting the care of patients across the health economy.
- To implement Health and Safety and Risk Management appropriate to area of work
- Be aware of, recognise and appropriate deal with or escalate safeguarding issues as and when they arise as well as being a resource person for junior members of the clinical team.
About us
Greenwich Health is the GP Federation for the Greenwich Borough. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative new Urgent Treatment Centre.
Why work for Greenwich Health?
- We are a local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.
- We have a not-for-profit ethos which means any surplus is reinvested into developing the business, developing our staff, and supporting our GP Practices in being sustainable for the future.
- Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.
- We have developed a UTC model which aims to develop a stress-free and supportive working environment.
- We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.
Details
Date posted
22 September 2026
Pay scheme
Other
Salary
£80 to £90 an hour
Contract
Bank
Working pattern
Flexible working
Reference number
U0055-26-0108
Job locations
Queen Elizabeth Hospital Nhs Trust
Stadium Road
London
SE18 4QH
United Kingdom
Job description
Job responsibilities
Job Summary
This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice and referrals.
As a Bank UTC GP, you will be considered a key person in day to day clinical leadership and expertise within the department.
You will be working autonomously within your sphere of competency as alead clinicianin adiverse, multi-skilled teamthat includes Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.
On your shift you will provide expert advice and second opinions for patients seen and treated by junior members of staff.
This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. The service is 365 days per year, 7 days a week which means that shifts are available 24/7.
Principal duties and responsibilities
- Take responsibility for the patients assigned through the streaming process.
- Perform assessment of patients needs, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.
- To assess diagnostics including ECGs, bloods, urinalysis, and X-rays.
- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.
- Instigate and implement clinical management and treatment changes when appropriate.
- Contribute to specific care guidelines and standards supporting the care of patients across the health economy.
- To implement Health and Safety and Risk Management appropriate to area of work
- Be aware of, recognise and appropriate deal with or escalate safeguarding issues as and when they arise as well as being a resource person for junior members of the clinical team.
Communication and Relationship Skills
- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust, as well as any community based partners.
- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature.
- Provide emotional support to patients, carers and colleagues as appropriate.
- Be aware of the procedures to follow if concerned regarding the protection of children.
- Ensure compliance with policies, procedures and clinical guidelines for self and others.
- Have the ability to successfully make appropriate in hospital specialty referrals as well as to Same Day Emergency Care (SDEC) and community intermediate care providers as appropriate.
Analytical and Judgmental Skills
- Perform specialist assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.
- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.
- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.
- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.
- Take part in activities to counter these to ensure the delivery of safe and effective care.
- Ensure that high standards of care are given and maintained and act when standards are not being met.
Planning and Organisational Skills
- Plan, organise and prioritise own daily workload.
- Recognise, prevent and diffuse potential areas of conflict and where required take a key role in the management of the outcome.
- To exercise good personal time management, punctuality, and consistent reliable attendance.
Physical Skills
- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.
- Demonstrate competence in physical examination assessment skills applicable to scope of service.
- Work to maintain the appropriate revalidation to ensure up to date and current evidence based practice.
- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.
- Ability to travel to all sites of service delivery in a timely manner.
Patient/Client Care
- Perform assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.
- Establish effective communication with patients and carers / relatives.
- Deliver specialised, evidence-based advice suitable for the individuals medical, social, psychological, religious, and cultural requirements.
- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.
- Ensure compliance with policies, procedures and clinical guidelines for self and others.
- Promote peoples equality, diversity, and rights.
- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.
- Take part in activities to counter these to ensure the delivery of safe and effective care.
- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.
Responsibilities for Policy and Service Development
- Act as an ambassador and role model for Greenwich Health.
Responsibilities for Finance
- Ensure all clinical equipment used are well maintained and cleansed as required.
Responsibilities for HR
- Maintain active status on relevant professional registers.
- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.
- Maintain a professional portfolio.
- To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training.
- Adhere to Company Policy & Procedure.
- Attend all mandatory training relevant for the post.
Responsibility for Information Resources
- Maintain confidential and comprehensive patient records in accordance with your professional body.
- Continually monitor standards of care through benchmarking and using the tools provided.
- Participate in collection of patient satisfaction surveys for the service as required.
Research and Development
- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements.
The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.
Please note that the successful candidate will be required to self-fund an Enhanced DBS check, unless they already hold a valid Enhanced DBS certificate issued within the last three months. The successful candidate must also be willing to complete all mandatory pre-employment checks, onboarding requirements, and training prior to commencing employment.
Please note that this vacancy may close earlier than the advertised closing date if a high volume of applications is received.
Job description
Job responsibilities
Job Summary
This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice and referrals.
As a Bank UTC GP, you will be considered a key person in day to day clinical leadership and expertise within the department.
You will be working autonomously within your sphere of competency as alead clinicianin adiverse, multi-skilled teamthat includes Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.
On your shift you will provide expert advice and second opinions for patients seen and treated by junior members of staff.
This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. The service is 365 days per year, 7 days a week which means that shifts are available 24/7.
Principal duties and responsibilities
- Take responsibility for the patients assigned through the streaming process.
- Perform assessment of patients needs, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.
- To assess diagnostics including ECGs, bloods, urinalysis, and X-rays.
- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.
- Instigate and implement clinical management and treatment changes when appropriate.
- Contribute to specific care guidelines and standards supporting the care of patients across the health economy.
- To implement Health and Safety and Risk Management appropriate to area of work
- Be aware of, recognise and appropriate deal with or escalate safeguarding issues as and when they arise as well as being a resource person for junior members of the clinical team.
Communication and Relationship Skills
- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust, as well as any community based partners.
- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature.
- Provide emotional support to patients, carers and colleagues as appropriate.
- Be aware of the procedures to follow if concerned regarding the protection of children.
- Ensure compliance with policies, procedures and clinical guidelines for self and others.
- Have the ability to successfully make appropriate in hospital specialty referrals as well as to Same Day Emergency Care (SDEC) and community intermediate care providers as appropriate.
Analytical and Judgmental Skills
- Perform specialist assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.
- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.
- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.
- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.
- Take part in activities to counter these to ensure the delivery of safe and effective care.
- Ensure that high standards of care are given and maintained and act when standards are not being met.
Planning and Organisational Skills
- Plan, organise and prioritise own daily workload.
- Recognise, prevent and diffuse potential areas of conflict and where required take a key role in the management of the outcome.
- To exercise good personal time management, punctuality, and consistent reliable attendance.
Physical Skills
- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.
- Demonstrate competence in physical examination assessment skills applicable to scope of service.
- Work to maintain the appropriate revalidation to ensure up to date and current evidence based practice.
- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.
- Ability to travel to all sites of service delivery in a timely manner.
Patient/Client Care
- Perform assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.
- Establish effective communication with patients and carers / relatives.
- Deliver specialised, evidence-based advice suitable for the individuals medical, social, psychological, religious, and cultural requirements.
- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.
- Ensure compliance with policies, procedures and clinical guidelines for self and others.
- Promote peoples equality, diversity, and rights.
- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.
- Take part in activities to counter these to ensure the delivery of safe and effective care.
- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.
Responsibilities for Policy and Service Development
- Act as an ambassador and role model for Greenwich Health.
Responsibilities for Finance
- Ensure all clinical equipment used are well maintained and cleansed as required.
Responsibilities for HR
- Maintain active status on relevant professional registers.
- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.
- Maintain a professional portfolio.
- To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training.
- Adhere to Company Policy & Procedure.
- Attend all mandatory training relevant for the post.
Responsibility for Information Resources
- Maintain confidential and comprehensive patient records in accordance with your professional body.
- Continually monitor standards of care through benchmarking and using the tools provided.
- Participate in collection of patient satisfaction surveys for the service as required.
Research and Development
- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements.
The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.
Please note that the successful candidate will be required to self-fund an Enhanced DBS check, unless they already hold a valid Enhanced DBS certificate issued within the last three months. The successful candidate must also be willing to complete all mandatory pre-employment checks, onboarding requirements, and training prior to commencing employment.
Please note that this vacancy may close earlier than the advertised closing date if a high volume of applications is received.
Person Specification
Qualifications
Essential
- Qualified General Practitioner (completed certificate of Completion of Training CCT)
Professional Registration
Essential
- A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 200
- Currently on a PCT performers list and not suspended from that list or from the medical register
- Not subject to suspension under section 41A of the Medical Act 1983
Knowledge, Skills & Experience
Essential
- A strong background in NHS Primary Care
- Have had an annual NHS appraisal
- Good interpersonal and patient care skills
- Good written presentation skills
- Ability to communicate effectively with a wide range of stakeholders
- Ability to work as part of a team and on own initiative
- Ability to work under pressure and to prioritise workload
- Ability to maintain confidentiality
- Support and develop the implementation of change processes
Desirable
- A strong background in emergency care
- Knowledge of clinical systems (EMIS/Vision/Vision 360/Vision anywhere)
Person Specification
Qualifications
Essential
- Qualified General Practitioner (completed certificate of Completion of Training CCT)
Professional Registration
Essential
- A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 200
- Currently on a PCT performers list and not suspended from that list or from the medical register
- Not subject to suspension under section 41A of the Medical Act 1983
Knowledge, Skills & Experience
Essential
- A strong background in NHS Primary Care
- Have had an annual NHS appraisal
- Good interpersonal and patient care skills
- Good written presentation skills
- Ability to communicate effectively with a wide range of stakeholders
- Ability to work as part of a team and on own initiative
- Ability to work under pressure and to prioritise workload
- Ability to maintain confidentiality
- Support and develop the implementation of change processes
Desirable
- A strong background in emergency care
- Knowledge of clinical systems (EMIS/Vision/Vision 360/Vision anywhere)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Greenwich Health Ltd
Address
Queen Elizabeth Hospital Nhs Trust
Stadium Road
London
SE18 4QH
United Kingdom
Employer's website
Employer details
Employer name
Greenwich Health Ltd
Address
Queen Elizabeth Hospital Nhs Trust
Stadium Road
London
SE18 4QH
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Specialist Community Public Health Nurse (SCPHN) Health visitor
East Lancashire Hospitals NHS Trust View all jobs
Posted 11 day(s) ago
Reference: 2357495
Job summary
ASpecialist Community Public Health Nurse in HealthVisitingtoprovidestrong clinicalcare andleadershipwithinan integrated skill mixed teamas part of the0-19 Universal Health Service in Blackburn with Darwen.
To lead on the delivery of the Health Child Programme 0-5yearsand defined local requirements based on the provider contract.
To provide family centred, evidence based public health service thataims to proactivelyimprove healthoutcomes for a defined caseload,populationorcommunity, reducingthe risksand impactof health inequalitiesby working in partnership with families,communitiesandother professionals.This will be achieved through delivery of the model of health visiting at acommunity,universal,targeted andspecialistlevel.Safeguarding is embedded within themodelconsideringsafeand effective managementofriskforchildren, youngpeopleand families.
More than 1 position is available. Full time and part time. Working hours are Monday - Friday 9am-5pm
Main duties of the job
See job description attached in document section
- Presents a positive image of the service when meeting service users and partners
- Demonstrates advanced communication skills in order to: i) Deal with and diffuse complex and volatile situations. ii) Participate in the decision making process of complex issues which may be emotive with differing professional opinions in a multi-agency arena
- Presents complex issues in a professional manner either verbally or in a written format, e.g. case conferences, reports and court statements where highly emotive and contentious situations may arise
About us
Benefits of working for ELHT
Robust induction programme
Comprehensive Child Protection Supervision
Comprehensive suit of training
Professional development opportunities with clinical supervision and flexible working opportunities
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year per annum ( dependant on experience )
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
435-CIC-068-26-A
Job locations
Shadsworth Children Centre
Shadsworth Road
Blackburn
BB1 2HR
United Kingdom
Job description
Job responsibilities
see attached job description and specification in document section .
- Works as the named Health Visitor for a defined caseload of antenatal mothers, children and families ensuring full responsibility for their case management based on local service contractual requirements
- Plans, delivers and evaluates an innovative service using evidence based knowledge e.g. ELHT policies, SOPs, guidelines and standards and works effectively with key agencies who work with children and families
- Provides a holistic assessment of the needs of families taking into account physical, psychological, social and environmental factors and develops action plans to meet those needs
- Delivers targeted intensive interventions to the most vulnerable families building therapeutic relationships and addressing difficult issues within families
Job description Job responsibilities see attached job description and specification in document section . Works as the named Health Visitor for a defined caseload of antenatal mothers, children and families ensuring full responsibility for their case management based on local service contractual requirements Plans, delivers and evaluates an innovative service using evidence based knowledge e.g. ELHT policies, SOPs, guidelines and standards and works effectively with key agencies who work with children and families Provides a holistic assessment of the needs of families taking into account physical, psychological, social and environmental factors and develops action plans to meet those needs Delivers targeted intensive interventions to the most vulnerable families building therapeutic relationships and addressing difficult issues within families
Person Specification
Essential
Essential
- Specialist Community Public Health Nurse (SCPHN-Health Visitor)
Desirable
- Experience of managing or leading staff
Essential
Essential
- Evidence of Continued professional Development
Desirable
- Degree level qualification V100/V300 prescribing
Essential
Essential
- Experience of multi-agency and partnership working Experience of delivering health promotion or public health programmes
Essential
Essential
- Good understanding of the healthy child programme 0-5 Healthy Child Programme
Essential
Essential
- Child and adult safeguarding knowledge/experience
Essential
Essential
- IT Skills
Essential
Essential
- Access to a vehicle for work - Able to comply with the travel requirements of the posts
Person Specification Essential Essential Specialist Community Public Health Nurse (SCPHN-Health Visitor) Desirable Experience of managing or leading staff Essential Essential Evidence of Continued professional Development Desirable Degree level qualification V100/V300 prescribing Essential Essential Experience of multi-agency and partnership working Experience of delivering health promotion or public health programmes Essential Essential Good understanding of the healthy child programme 0-5 Healthy Child Programme Essential Essential Child and adult safeguarding knowledge/experience Essential Essential IT Skills Essential Essential Access to a vehicle for work - Able to comply with the travel requirements of the posts
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
East Lancashire Hospitals NHS Trust
Address
Shadsworth Children Centre
Shadsworth Road
Blackburn
BB1 2HR
United Kingdom
Employer's website
http://jobs.elht.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East Lancashire Hospitals NHS Trust
Address
Shadsworth Children Centre
Shadsworth Road
Blackburn
BB1 2HR
United Kingdom
Employer's website
http://jobs.elht.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 11 day(s) ago
Reference: 2357493
Job summary
We are looking for a friendly, organised and compassionate Receptionist/Care Navigator to join the team at South Street Surgery. This is a busy and rewarding frontline role where you will be the first point of contact for patients, providing excellent customer service both face to face and over the telephone.
The successful candidate will support patients in accessing the most appropriate healthcare service or clinician, undertake a variety of reception and administrative duties, and work closely with the wider practice team to help ensure the smooth day-to-day running of the surgery.
We are looking for someone with excellent communication skills, a caring and professional manner, good IT skills and the ability to work calmly in a fast-paced environment. Previous reception or healthcare experience would be beneficial.
Main duties of the job
The Receptionist/Care Navigator will be responsible for providing a professional and efficient reception and administrative service to patients and the wider practice team at South Street Surgery. Reporting to the Practice Manager and working closely with clinicians and colleagues, the successful candidate will act as the first point of contact for patients both face to face and over the telephone.
Main duties will include booking and managing appointments, handling patient enquiries, signposting patients to the most appropriate clinician or service, processing prescription requests, scanning and filing documents, updating patient records and undertaking general administrative tasks to support the smooth running of the practice.
The role requires excellent communication and customer service skills, the ability to work calmly in a busy environment, and a professional and compassionate approach when dealing with patients and colleagues. Full training and ongoing support will be provided, including training in care navigation, practice systems and relevant practice procedures.
About us
South street surgery is a small traditional friendly practice with 3800 patient population. It is well reputed for being patient friendly . We have a dedicated team of two GPs Practice manager, one HCA and one pharmacist and dedicated receptionist team.
Details
Date posted
22 September 2026
Pay scheme
Other
Salary
Depending on experience Salary available upon request
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
M0044-26-0320
Job locations
The Surgery
South Street
BARGOED
Mid Glamorgan
CF81 8SU
United Kingdom
Job description
Job responsibilities
South Street Surgery
Job Title
Receptionist / Care Navigator
Responsible To
Practice Manager
Job Purpose
To provide a professional, efficient and friendly reception and administrative service to patients, doctors, nursing staff and the wider practice team. The Receptionist/Care Navigator will act as the first point of contact for patients, helping them access the most appropriate healthcare professional or service in a timely manner whilst ensuring confidentiality and excellent customer care at all times.
Main Duties and Responsibilities
Reception Duties
Welcome patients and visitors to the surgery in a courteous and professional manner.
Deal with patient enquiries both face to face and via telephone.
Book, amend and cancel appointments in accordance with practice protocols.
Signpost patients to the most appropriate clinician, healthcare professional or external service.
Manage requests for home visits and relay information appropriately.
Process patient arrivals and maintain accurate appointment records.
Receive and accurately record messages for clinicians and other members of the practice team.
Handle difficult or sensitive situations calmly and professionally.
Care Navigation
Support patients in accessing the right service at the right time.
Use agreed care navigation protocols to direct patients appropriately.
Promote and encourage the use of online services where suitable.
Provide information regarding practice services and local healthcare services.
Administrative Duties
Process incoming and outgoing correspondence.
Scan and file documents accurately within the clinical system.
Process prescription requests in line with practice procedures.
Maintain accurate patient records and update demographic details when required.
Support clinicians and managers with general administrative tasks.
Action tasks and workflow items within agreed timescales.
Communication
Communicate effectively with patients, carers, colleagues and external agencies.
Work collaboratively as part of the wider practice team.
Maintain confidentiality at all times in accordance with GDPR, practice policy and NHS guidance.
IT and Systems
Use practice computer systems efficiently and accurately.
Undertake data entry and administrative processing as required.
Report any IT or system issues appropriately.
Health & Safety
Follow practice health and safety procedures at all times.
Assist in maintaining a safe environment for patients, staff and visitors.
Report accidents, incidents or hazards promptly.
General Responsibilities
Attend training and team meetings as required.
Participate in mandatory training updates.
Maintain a professional appearance and manner.
Undertake any other reasonable duties appropriate to the role.
Person Specification
Essential Criteria
Excellent communication and interpersonal skills.
Good telephone manner and customer service skills.
Ability to work calmly under pressure in a busy environment.
Good organisational skills and attention to detail.
Basic IT skills and ability to learn new systems.
Ability to work both independently and as part of a team.
Understanding of confidentiality and data protection.
Desirable Criteria
Previous reception or customer service experience.
Experience working within a GP practice or healthcare environment.
Knowledge of clinical systems such as EMIS Web.
Experience of appointment management and care navigation.
Working Conditions
The post holder will be required to work flexibly to meet the needs of the practice.
The role may involve periods of prolonged computer and telephone use.
Occasional cover for colleagues during sickness or annual leave may be required.
Equality and Diversity
South Street Surgery is committed to equality of opportunity and welcomes applications from all sections of the community.
Confidentiality
In the course of seeking treatment, patients entrust us with sensitive information relating to their health and other matters. Employees must maintain strict confidentiality at all times in accordance with practice policy, GDPR and NHS regulations.
Disclosure and Barring Service (DBS)
This post may be subject to a DBS check in accordance with current legislation and practice requirements.
Job description
Job responsibilities
South Street Surgery
Job Title
Receptionist / Care Navigator
Responsible To
Practice Manager
Job Purpose
To provide a professional, efficient and friendly reception and administrative service to patients, doctors, nursing staff and the wider practice team. The Receptionist/Care Navigator will act as the first point of contact for patients, helping them access the most appropriate healthcare professional or service in a timely manner whilst ensuring confidentiality and excellent customer care at all times.
Main Duties and Responsibilities
Reception Duties
Welcome patients and visitors to the surgery in a courteous and professional manner.
Deal with patient enquiries both face to face and via telephone.
Book, amend and cancel appointments in accordance with practice protocols.
Signpost patients to the most appropriate clinician, healthcare professional or external service.
Manage requests for home visits and relay information appropriately.
Process patient arrivals and maintain accurate appointment records.
Receive and accurately record messages for clinicians and other members of the practice team.
Handle difficult or sensitive situations calmly and professionally.
Care Navigation
Support patients in accessing the right service at the right time.
Use agreed care navigation protocols to direct patients appropriately.
Promote and encourage the use of online services where suitable.
Provide information regarding practice services and local healthcare services.
Administrative Duties
Process incoming and outgoing correspondence.
Scan and file documents accurately within the clinical system.
Process prescription requests in line with practice procedures.
Maintain accurate patient records and update demographic details when required.
Support clinicians and managers with general administrative tasks.
Action tasks and workflow items within agreed timescales.
Communication
Communicate effectively with patients, carers, colleagues and external agencies.
Work collaboratively as part of the wider practice team.
Maintain confidentiality at all times in accordance with GDPR, practice policy and NHS guidance.
IT and Systems
Use practice computer systems efficiently and accurately.
Undertake data entry and administrative processing as required.
Report any IT or system issues appropriately.
Health & Safety
Follow practice health and safety procedures at all times.
Assist in maintaining a safe environment for patients, staff and visitors.
Report accidents, incidents or hazards promptly.
General Responsibilities
Attend training and team meetings as required.
Participate in mandatory training updates.
Maintain a professional appearance and manner.
Undertake any other reasonable duties appropriate to the role.
Person Specification
Essential Criteria
Excellent communication and interpersonal skills.
Good telephone manner and customer service skills.
Ability to work calmly under pressure in a busy environment.
Good organisational skills and attention to detail.
Basic IT skills and ability to learn new systems.
Ability to work both independently and as part of a team.
Understanding of confidentiality and data protection.
Desirable Criteria
Previous reception or customer service experience.
Experience working within a GP practice or healthcare environment.
Knowledge of clinical systems such as EMIS Web.
Experience of appointment management and care navigation.
Working Conditions
The post holder will be required to work flexibly to meet the needs of the practice.
The role may involve periods of prolonged computer and telephone use.
Occasional cover for colleagues during sickness or annual leave may be required.
Equality and Diversity
South Street Surgery is committed to equality of opportunity and welcomes applications from all sections of the community.
Confidentiality
In the course of seeking treatment, patients entrust us with sensitive information relating to their health and other matters. Employees must maintain strict confidentiality at all times in accordance with practice policy, GDPR and NHS regulations.
Disclosure and Barring Service (DBS)
This post may be subject to a DBS check in accordance with current legislation and practice requirements.
Person Specification
Experience
Essential
- Experience of working in a customer service or reception-based role
- Experience of handling confidential and sensitive information
- Experience of working in a busy environment and managing competing demands
- Experience using computer systems, email and data entry accurately
- Experience of communicating effectively both face to face and over the telephone
Desirable
- Experience of working in a healthcare environment
- Experience of dealing with the public in a professional and compassionate manner
- Experience of working as part of a team
Qualifications
Essential
- Good standard of general education
- Basic IT and keyboard skills
- Ability to communicate effectively both verbally and in writing
- Understanding of confidentiality and data protection requirements
- Ability to work as part of a team and manage workload effectively in a busy environment
Desirable
- NVQ Level 2 or 3 in Business Administration, Customer Service or Health & Social Care
- Previous training in customer service or reception work
- Care Navigation training or experience
- Experience using clinical systems such as EMIS Web
- Additional administrative or healthcare-related qualifications
Person Specification
Experience
Essential
- Experience of working in a customer service or reception-based role
- Experience of handling confidential and sensitive information
- Experience of working in a busy environment and managing competing demands
- Experience using computer systems, email and data entry accurately
- Experience of communicating effectively both face to face and over the telephone
Desirable
- Experience of working in a healthcare environment
- Experience of dealing with the public in a professional and compassionate manner
- Experience of working as part of a team
Qualifications
Essential
- Good standard of general education
- Basic IT and keyboard skills
- Ability to communicate effectively both verbally and in writing
- Understanding of confidentiality and data protection requirements
- Ability to work as part of a team and manage workload effectively in a busy environment
Desirable
- NVQ Level 2 or 3 in Business Administration, Customer Service or Health & Social Care
- Previous training in customer service or reception work
- Care Navigation training or experience
- Experience using clinical systems such as EMIS Web
- Additional administrative or healthcare-related qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
GP Practice in Wales
Address
The Surgery
South Street
BARGOED
Mid Glamorgan
CF81 8SU
United Kingdom
Employer's website
Employer details
Employer name
GP Practice in Wales
Address
The Surgery
South Street
BARGOED
Mid Glamorgan
CF81 8SU
United Kingdom
Employer's website
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
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Healthcare Support Worker - Day Ward
Royal Papworth Hospital NHS Foundation Trust View all jobs
Posted 11 day(s) ago
Reference: 2357482
Job summary
A full time opportunity has arisen for you within our Day Ward department for a band 3 healthcare support worker. Our Day Ward is a busy nurse-led unit, admitting, recovering and safely discharging up to 50 patients a day for elective cardiac and thoracic investigations and procedures.
Day Ward is a fast paced ward, with an ever changing workload-working across the Trust to facilitate flow.
If you are searching for a better work-life balance, then day ward might be the place for you. We are open Monday to Friday from 06:45 to 20:00.
Interviews will be held face to face at Royal Papworth Hospital on 15th October 2026
Main duties of the job
As part of your role, you would be:
*Admitting and preparing patients for their procedures
*Performing venepuncture, 12 lead ECGs and other specialist skills.
*Facilitating an enhanced recovery and criteria led discharge
*Working within the discharge lounge to facilitate safe discharge across the hospital
If you are a well organised, team player and able to deal with ever changing priorities then we would love to hear from you. As part of our team, we would expect you to be able to effectively multitask, and ensure all infection control risks were managed effectively. We pride ourselves on delivering high quality patient care which is enhanced through good and clear communication and team working.
If you are searching for an interesting and rewarding role with different challenges whilst working in a friendly team environment, then this could be the role for you. We invest in our team and would ensure you had the opportunities to develop professionally and undertake training to enhance your skills and knowledge.
Whilst you may have experience in a care or hospital setting you may not have completed your Care Certificate, which is essential for this role. If so we would still like you to apply and if offered a post you will be employed initially on a band 2 salary, pay step 1 but on completion of the Care Certificate (generally within 12-16 weeks) you would move to the Band 3 salary, pay step 1
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year Band 2 until core competencies completed
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
175-2627-1966
Job locations
Royal Papworth Hospital
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY
United Kingdom
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification
Qualifications
Essential
- GCSE English or equivalent standard of written and spoken English
- Must possess a willingness to undertake further study to at least NVQ L3 or equivalent
Experience
Essential
- Previous experience in a healthcare environment
- Previous healthcare experience in a hospital setting
- Ability to treat all information confidentially
- Ability to work within a team and to take instruction
- Ability to achieve work under pressure
- Able to write and record relevant information
- Able to undertake manual handling tasks such as moving patients
- Previous experience of Phlebotomy
- Able to work effectively, with minimal supervision in providing a care to meet patients' needs
Desirable
- Have a working knowledge of the conditions for which patients are being treated and how these can affect recovery and dependency
- Have a working knowledge of the needs of users and who to communicate with regarding such needs
- Proficient in cannulation
- Be active in data collection for the purposes of standards and service improvement, ensuring changes are implemented as recommended
Additional Criteria
Essential
- As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.
Person Specification
Qualifications
Essential
- GCSE English or equivalent standard of written and spoken English
- Must possess a willingness to undertake further study to at least NVQ L3 or equivalent
Experience
Essential
- Previous experience in a healthcare environment
- Previous healthcare experience in a hospital setting
- Ability to treat all information confidentially
- Ability to work within a team and to take instruction
- Ability to achieve work under pressure
- Able to write and record relevant information
- Able to undertake manual handling tasks such as moving patients
- Previous experience of Phlebotomy
- Able to work effectively, with minimal supervision in providing a care to meet patients' needs
Desirable
- Have a working knowledge of the conditions for which patients are being treated and how these can affect recovery and dependency
- Have a working knowledge of the needs of users and who to communicate with regarding such needs
- Proficient in cannulation
- Be active in data collection for the purposes of standards and service improvement, ensuring changes are implemented as recommended
Additional Criteria
Essential
- As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Papworth Hospital NHS Foundation Trust
Address
Royal Papworth Hospital
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY
United Kingdom
Employer's website
https://royalpapworth.nhs.uk/working-here (Opens in a new tab)
Employer details
Employer name
Royal Papworth Hospital NHS Foundation Trust
Address
Royal Papworth Hospital
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY
United Kingdom
Employer's website
https://royalpapworth.nhs.uk/working-here (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
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Your application has been submitted.
Physiotherapy Administrative Team Coordinator
Lewisham and Greenwich NHS Trust View all jobs
Posted 11 day(s) ago
Reference: 2357450
Job summary
An exciting opportunity has arisen for a full time position at Queen Elizabeth hospital, as a Band 4 Physiotherapy Outpatient Administrator.
We are looking for an enthusiastic, organised and dedicated individual with good communication and interpersonal skills to join our physiotherapy administrative team. This position offers an exciting opportunity to work within the outpatients physiotherapy setting at Queen Elizabeth Hospital.
Main duties of the job
The post holder will provide a high-quality administrative and coordination service to the Outpatient Physiotherapy Department, supporting the effective and efficient delivery of physiotherapy services across the Trust.
You should be a dynamic and motivated individual, who can provide efficient administrative input and can demonstrate leadership qualities, effective communication skills, a flexible approach and an ability to work under pressure, both as part of a team and independently. The post holder will be responsible for the coordination of their workload to meet the demands of the service.
The post holder will undertake a range of administrative, organisational and coordination responsibilities, including the management and maintenance of physiotherapy clinical diaries, coordination of administrative rotas and staff annual leave, patient appointment booking, telephone enquiries and reception provision.
About us
Please refer to the Applicant Guide via the link below for key information:- Applying to LGT Guide - Key Information for Applicants
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year per annum plus HCAS
Contract
Permanent
Working pattern
Full-time, Flexible working, Compressed hours
Reference number
197-AO8754
Job locations
Queen Elizabeth Hospital
Stadium Road
Woolwich
SE18 4QH
United Kingdom
Job description
Job responsibilities
The post holder will:
- Provide comprehensive administrative support to the Outpatient Physiotherapy teams and Physiotherapy Leads.
- Coordinate and maintain clinical diaries and appointment systems for physiotherapy staff, including creating and amending diary templates and blocking diaries for annual leave, study leave, meetings and other agreed periods of non-clinical activity.
- Coordinate the weekly allocation of administrative responsibilities across the administrative team to ensure appropriate coverage of core functions.
- Coordinate administrative staff annual leave, in liaison with managers, to maintain minimum staffing levels and ensure continuity of service.
- Provide reception and front-of-house cover when staffing levels or service requirements necessitate.
- Book, amend and cancel patient appointments in accordance with departmental procedures and clinical requirements.
- Act as a first point of contact for patients, carers, relatives, referrers, health professionals and other stakeholders.
- Support the day-to-day management and smooth running of the Outpatient Physiotherapy administrative function.
- Provide supervision and support to Band 3 Physiotherapy Administrators and other administrative or temporary staff as required.
Job description
Job responsibilities
The post holder will:
- Provide comprehensive administrative support to the Outpatient Physiotherapy teams and Physiotherapy Leads.
- Coordinate and maintain clinical diaries and appointment systems for physiotherapy staff, including creating and amending diary templates and blocking diaries for annual leave, study leave, meetings and other agreed periods of non-clinical activity.
- Coordinate the weekly allocation of administrative responsibilities across the administrative team to ensure appropriate coverage of core functions.
- Coordinate administrative staff annual leave, in liaison with managers, to maintain minimum staffing levels and ensure continuity of service.
- Provide reception and front-of-house cover when staffing levels or service requirements necessitate.
- Book, amend and cancel patient appointments in accordance with departmental procedures and clinical requirements.
- Act as a first point of contact for patients, carers, relatives, referrers, health professionals and other stakeholders.
- Support the day-to-day management and smooth running of the Outpatient Physiotherapy administrative function.
- Provide supervision and support to Band 3 Physiotherapy Administrators and other administrative or temporary staff as required.
Person Specification
Qualifications and Training
Essential
- Good general education including GCSE English and Maths or equivalent
- Good written and spoken English skills
- Evidence of relevant administrative secretarial or business support training or equivalent experience.
Desirable
- Microsoft Office or equivalent IT qualification
- Relevant healthcare administration qualification
Experience
Essential
- Significant experience of working in an administrative or secretarial role.
- Experience of working in a busy and demanding environment with frequent interruptions and competing priorities.
- Experience organising and coordinating workloads and activities to meet service requirements and deadlines.
- Experience working independently and using initiative to resolve routine administrative and operational issues.
- Experience of dealing with sensitive and confidential information.
- Experience of providing administrative support within healthcare or other complex organizational environment,
Desirable
- Previous experience within an NHS or other healthcare environment.
- Experience of supporting clinical services.
- Experience or diary, clinic or appointment management.
- Experience of coordinating staff rotas, annual leave or workforce information.
- Experience of supervising or supporting other administrative staff.
- Experience of working within a Physiotherapy, therapy or other outpatient environment.
Knowledge
Essential
- Good knowledge of administrative and secretarial procedures and systems.
- Knowledge and understanding of diary and appointment management and the importance of maintaining accurate and timely information.
- Knowledge of effective workload planning, prioritisation and coordination.
- Ability to understand service requirements and use information to support effective administrative and staffing arrangements.
- Ability to identify problems, take appropriate action and recognise when matters should be escalated.
- Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook, and ability to learn and use relevant Trust IT systems.
- Understanding of the importance of confidentiality, information governance and data protection.
- Ability to deal with confidential, sensitive and sometimes complex information with discretion.
Desirable
- Knowledge of NHS administrative systems and processes.
- Knowledge of patient administration systems and/or electronic appointment systems.
- Understanding of the operational requirements of outpatient clinical services.
Personal Qualities
Essential
- Excellent organisational and time management skills, with the ability to prioritise and manage a varied workload.
- Ability to work on own initiative and with a high degree of autonomy while recognising when advice or escalation is required.
- Ability to coordinate and prioritise administrative workloads to maintain continuity of service.
- Ability to exercise sound judgement when dealing with competing demands and unexpected changes in staffing or service requirements.
- High level of accuracy and attention to detail.
- Excellent communication skills, both verbally and in writing and when dealing with telephone enquiries.
- Ability to communicate effectively with staff at all levels, patients, Evidence of contributing to service improvement and development. Evidence of supporting the development of colleagues or junior staff. relatives, carers and external organisations.
- Ability to provide guidance and support to junior administrative staff.
- Ability to work effectively as part of a team and contribute positively to team working.
- Flexible and adaptable approach to changing priorities and service requirements.
- Professional, courteous and approachable manner.
- Demonstrates discretion, sensitivity and sound judgement.
- Commitment to providing a high quality service to patients and colleagues.
Desirable
- Evidence of contributing to service improvement and development.
- Evidence of supporting the development of colleagues or junior staff
Person Specification
Qualifications and Training
Essential
- Good general education including GCSE English and Maths or equivalent
- Good written and spoken English skills
- Evidence of relevant administrative secretarial or business support training or equivalent experience.
Desirable
- Microsoft Office or equivalent IT qualification
- Relevant healthcare administration qualification
Experience
Essential
- Significant experience of working in an administrative or secretarial role.
- Experience of working in a busy and demanding environment with frequent interruptions and competing priorities.
- Experience organising and coordinating workloads and activities to meet service requirements and deadlines.
- Experience working independently and using initiative to resolve routine administrative and operational issues.
- Experience of dealing with sensitive and confidential information.
- Experience of providing administrative support within healthcare or other complex organizational environment,
Desirable
- Previous experience within an NHS or other healthcare environment.
- Experience of supporting clinical services.
- Experience or diary, clinic or appointment management.
- Experience of coordinating staff rotas, annual leave or workforce information.
- Experience of supervising or supporting other administrative staff.
- Experience of working within a Physiotherapy, therapy or other outpatient environment.
Knowledge
Essential
- Good knowledge of administrative and secretarial procedures and systems.
- Knowledge and understanding of diary and appointment management and the importance of maintaining accurate and timely information.
- Knowledge of effective workload planning, prioritisation and coordination.
- Ability to understand service requirements and use information to support effective administrative and staffing arrangements.
- Ability to identify problems, take appropriate action and recognise when matters should be escalated.
- Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook, and ability to learn and use relevant Trust IT systems.
- Understanding of the importance of confidentiality, information governance and data protection.
- Ability to deal with confidential, sensitive and sometimes complex information with discretion.
Desirable
- Knowledge of NHS administrative systems and processes.
- Knowledge of patient administration systems and/or electronic appointment systems.
- Understanding of the operational requirements of outpatient clinical services.
Personal Qualities
Essential
- Excellent organisational and time management skills, with the ability to prioritise and manage a varied workload.
- Ability to work on own initiative and with a high degree of autonomy while recognising when advice or escalation is required.
- Ability to coordinate and prioritise administrative workloads to maintain continuity of service.
- Ability to exercise sound judgement when dealing with competing demands and unexpected changes in staffing or service requirements.
- High level of accuracy and attention to detail.
- Excellent communication skills, both verbally and in writing and when dealing with telephone enquiries.
- Ability to communicate effectively with staff at all levels, patients, Evidence of contributing to service improvement and development. Evidence of supporting the development of colleagues or junior staff. relatives, carers and external organisations.
- Ability to provide guidance and support to junior administrative staff.
- Ability to work effectively as part of a team and contribute positively to team working.
- Flexible and adaptable approach to changing priorities and service requirements.
- Professional, courteous and approachable manner.
- Demonstrates discretion, sensitivity and sound judgement.
- Commitment to providing a high quality service to patients and colleagues.
Desirable
- Evidence of contributing to service improvement and development.
- Evidence of supporting the development of colleagues or junior staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lewisham and Greenwich NHS Trust
Address
Queen Elizabeth Hospital
Stadium Road
Woolwich
SE18 4QH
United Kingdom
Employer's website
https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Lewisham and Greenwich NHS Trust
Address
Queen Elizabeth Hospital
Stadium Road
Woolwich
SE18 4QH
United Kingdom
Employer's website
https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
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Posted 11 day(s) ago
Reference: 2357431
Job summary
We are looking for a part time receptionist to work 4 days per week within a very busy and friendly General Practice team. Working days will be Monday, Tuesday, Thursday and Friday. All shifts are 6 hours between 08.00 and 18.30. There is a Saturday shift 09.00 - 17.00 2-3 times per year payable at an enhanced rate
Main responsibilities will be to cover the front desk and phones. Experience with EMIS is an advantage but training will be given. Although the role will primarily be covering the front desk and answering the phones you will also be required to deal with general administration and reception duties which may include, dealing with queries, electronic consultation requests, scanning and tasks from clinicians along with bookings and cancelling appointments.
The ideal candidate will have excellent communication skills, be hardworking, friendly, reliable and able to work on their own as well as part of a team.
Main duties of the job
Provide general admin assistance to the practice team and project a positive and friendly image to patients and other visitors both face to face and via the telephone.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures, make new & follow-up appointment
Give results of investigations / tests, i.e. blood, urine etc. to patient
Enter patient information on to the computer as required
Open and close the premises as necessary
Effectively manage own time, workload & resources
An understanding, acceptance and adherence to the need for strict confidentiality
Any other general tasks as deemed appropriate to the post as requested by the Reception Team Leader or the Practice Manager
About us
We are a large and very busy surgery with over 15,000 patients.
We have 5 GP partners, 4 salaried GP's, 3 Nurses and 3 Health Care Assistants. We are also a training practice and currently have 5 GP trainees.
We are a friendly, encouraging and supportive team.
We offer the NHS Pension Scheme and four weeks annual leave plus bank holidays which is pro-rata.
Details
Date posted
22 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1475-26-0009
Job locations
Pilgrims Way
Dartford
DA1 1QY
United Kingdom
Job description
Job responsibilities
RECEPTIONIST
JOB TITLE: RECEPTIONIST
REPORTS TO: Reception Team Lead
HOURS: We are able to offer a maximum of 24 hours per week over 4 days covering a mixture of shifts starting and finishing times as below
7.30am - 1.30pm
12.30 - 6.30pm
This will include a late night (2pm - 8pm) as well as the occasional Saturday on a rota basis.
Job Summary:
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Supervisor/ Assistant Practice Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information clearly and correctly
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Carrying out any other duties as requested.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Be responsible for own training ensuring mandatory training is up to date and undertaken when required.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
Job description
Job responsibilities
RECEPTIONIST
JOB TITLE: RECEPTIONIST
REPORTS TO: Reception Team Lead
HOURS: We are able to offer a maximum of 24 hours per week over 4 days covering a mixture of shifts starting and finishing times as below
7.30am - 1.30pm
12.30 - 6.30pm
This will include a late night (2pm - 8pm) as well as the occasional Saturday on a rota basis.
Job Summary:
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Supervisor/ Assistant Practice Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information clearly and correctly
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Carrying out any other duties as requested.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Be responsible for own training ensuring mandatory training is up to date and undertaken when required.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
Person Specification
Experience
Essential
- Experience of working with the general public.
- Clear, polite telephone manner.
- Competent in the use of Office and IT.
- Effective time management skills.
- Polite and confident.
- Flexible and cooperative.
- Team Player.
Desirable
- Experience of administrative duties
- Experience of working in a health care setting
- Experience of using Emis Web
Person Specification
Experience
Essential
- Experience of working with the general public.
- Clear, polite telephone manner.
- Competent in the use of Office and IT.
- Effective time management skills.
- Polite and confident.
- Flexible and cooperative.
- Team Player.
Desirable
- Experience of administrative duties
- Experience of working in a health care setting
- Experience of using Emis Web
Employer details
Employer name
Dr C.J. Shimmins & Partners
Address
Pilgrims Way
Dartford
DA1 1QY
United Kingdom
Employer's website
http://www.drshimminsandpartners.nhs.uk/welcome,48325.htm (Opens in a new tab)
Employer details
Employer name
Dr C.J. Shimmins & Partners
Address
Pilgrims Way
Dartford
DA1 1QY
United Kingdom
Employer's website
http://www.drshimminsandpartners.nhs.uk/welcome,48325.htm (Opens in a new tab)
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Customer Service Centre And Switchboard Team Leader
University Hospitals of Leicester NHS Trust View all jobs
Posted 11 day(s) ago
Reference: 2357429
Job summary
The Customer Service Centre and Switchboard Team Leader will provide a comprehensive, high quality service to patients, staff and members of the public on behalf of the Trust.
Acting as the first point of contact for frontline staff, the Team leader will oversee the day to day management of the customer service and switchboard teams ensuring the effective delivery of services.
Main duties of the job
As a subject matter expert on switchboard and helpdesk processes, the Team Leader will manage daily staff rosters to ensure appropriate coverage and maintain service efficiency. They will identify training needs, provide on-going support to advisors and operators and to ensure adherence to established procedures and policies. The Team Leader will maintain accurate staff records, coordinate mandatory training and conduct annual appraisals to support staff development and performance.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
358-8104065-COR-A
Job locations
Leicester Royal Infirmary
Infirmary Square
Leicester
LE1 5WW
United Kingdom
Job description
Job responsibilities
To provide a comprehensive service for receiving and initiating calls from external and internal sources, be competent in operating an AC-Win PC Based Console/or similar system.
Efficient processing of telephone calls received into the switchboard and helpdesk ensuring all service requests and queries are handled in line with policy and procedure
Operation of internal bleep/pager and mobile telephone systems
Providing a welcoming service for routine enquires and assistance to staff users and the general public, ensuring appropriate assistance is provided.
Carrying out all emergency procedures relating to any hospital alerts/alarms i.e. cardiac arrest, equipment alarms, major incidents, fire alerts, security/police response, Major Haemorrhage and any other emergencies that may arise. At all times working within job role following Trust policies and procedures.
On Call Service: To contact staff as required/needed by the trust in accordance with the hospitals procedures, duties are to maintain such records and contact procedures as may be required.
To Coordinate and assign out of hours estates jobs to Engineers and escalate any concerns to the on call estate managers when necessary.
To facilitate the On Call room booking process for On call doctors and arrange any subsequent cleaning with the Domestic Team.
Testing Emergency Telephones, Fire bleeps and Cardiac Arrest bleeps ensuring all relevant documentation are accurately completed
Fault Reporting: Issue and record replacement of telephone handsets when extension faults occur.
To arrange for the exchange of bleeps when medical staff change disciplines etc. and record details within relevant documentation.
To maintain telephone directory ensuring data is accurate and up to date.
In-Patient Enquires: Accessing In-Patient (HISS/Alfa List/or similar) system enquiries and forwarding the callers to the correct destination.
Become a competent super-user of the Evolution, Transport Market place, Medi Rota, Netcall and Optima systems.
To provide cover for annual leave/absences and sickness where and when required (sometimes at short notice) in order that the switchboards and CSC are manned at all times.
Monitor and manage the annual leave for Team, maintaining entry on Optima.
Monitor sickness/absence in accordance with the Trusts sickness absence policy with escalation to Management where appropriate. To carry out return to work discussions with advisors and conduct regular 1 to 1 meetings to support health and wellbeing.
Manage the CSC advisors and Switchboard operators roster, ensuring this rota is covered 24/7, and ensure that any gaps or difficulties are escalated to Management.
Bank and Public Holidays: To provide cover when required to provide a constant service.
Carrying out administration duties when required.
Ensure the team are aware of HR policies and relevant Trust policies.
Manage the teams professional development - including mandatory training and educational courses. Offer guidance and support to new starters ensuring they receive adequate training.
Identify any training needs within the team and create training plans to support staff development and improvement. Address any aspects of performance in accordance with trust policy.
Observing and monitoring the team ensuring they are working safely
Maintaining good relationships and communications with colleagues working together to provide high quality service in line with operational objectives
Produce the necessary reports to substantiate the monthly performance statistics
Making decision regarding service delivery and the priority of work. Where conflicting priorities arise, assess the task and direct staff appropriately within guidelines and protocols.
Be the first point of escalation for the staff and provide support and guidance. To further escalate any issues to Management.
To Monitor the Facilities helpdesk inbox and Switchboard management inbox daily and respond to any service request received via email and complaints.
Help ensure the requirements of a 24/7 helpdesk service and Switchboard are met by being flexible with shifts, providing cover out of hours as required.
Job description
Job responsibilities
To provide a comprehensive service for receiving and initiating calls from external and internal sources, be competent in operating an AC-Win PC Based Console/or similar system.
Efficient processing of telephone calls received into the switchboard and helpdesk ensuring all service requests and queries are handled in line with policy and procedure
Operation of internal bleep/pager and mobile telephone systems
Providing a welcoming service for routine enquires and assistance to staff users and the general public, ensuring appropriate assistance is provided.
Carrying out all emergency procedures relating to any hospital alerts/alarms i.e. cardiac arrest, equipment alarms, major incidents, fire alerts, security/police response, Major Haemorrhage and any other emergencies that may arise. At all times working within job role following Trust policies and procedures.
On Call Service: To contact staff as required/needed by the trust in accordance with the hospitals procedures, duties are to maintain such records and contact procedures as may be required.
To Coordinate and assign out of hours estates jobs to Engineers and escalate any concerns to the on call estate managers when necessary.
To facilitate the On Call room booking process for On call doctors and arrange any subsequent cleaning with the Domestic Team.
Testing Emergency Telephones, Fire bleeps and Cardiac Arrest bleeps ensuring all relevant documentation are accurately completed
Fault Reporting: Issue and record replacement of telephone handsets when extension faults occur.
To arrange for the exchange of bleeps when medical staff change disciplines etc. and record details within relevant documentation.
To maintain telephone directory ensuring data is accurate and up to date.
In-Patient Enquires: Accessing In-Patient (HISS/Alfa List/or similar) system enquiries and forwarding the callers to the correct destination.
Become a competent super-user of the Evolution, Transport Market place, Medi Rota, Netcall and Optima systems.
To provide cover for annual leave/absences and sickness where and when required (sometimes at short notice) in order that the switchboards and CSC are manned at all times.
Monitor and manage the annual leave for Team, maintaining entry on Optima.
Monitor sickness/absence in accordance with the Trusts sickness absence policy with escalation to Management where appropriate. To carry out return to work discussions with advisors and conduct regular 1 to 1 meetings to support health and wellbeing.
Manage the CSC advisors and Switchboard operators roster, ensuring this rota is covered 24/7, and ensure that any gaps or difficulties are escalated to Management.
Bank and Public Holidays: To provide cover when required to provide a constant service.
Carrying out administration duties when required.
Ensure the team are aware of HR policies and relevant Trust policies.
Manage the teams professional development - including mandatory training and educational courses. Offer guidance and support to new starters ensuring they receive adequate training.
Identify any training needs within the team and create training plans to support staff development and improvement. Address any aspects of performance in accordance with trust policy.
Observing and monitoring the team ensuring they are working safely
Maintaining good relationships and communications with colleagues working together to provide high quality service in line with operational objectives
Produce the necessary reports to substantiate the monthly performance statistics
Making decision regarding service delivery and the priority of work. Where conflicting priorities arise, assess the task and direct staff appropriately within guidelines and protocols.
Be the first point of escalation for the staff and provide support and guidance. To further escalate any issues to Management.
To Monitor the Facilities helpdesk inbox and Switchboard management inbox daily and respond to any service request received via email and complaints.
Help ensure the requirements of a 24/7 helpdesk service and Switchboard are met by being flexible with shifts, providing cover out of hours as required.
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- GCSE's in English and Maths or NVQ 3 Diploma or equivalent experience
- Basic team leadership/supervision certificate or experience.
- Administration 2/RSA/OCR Stage II or equivalent.
- Good working knowledge of and computer literate with knowledge and experience of using word, Microsoft outlook and excel.
Desirable
- RSA/OSR stage III
- Experience of using a database.
- Experience of using a CAFM system.
Experience
Essential
- Working in a Call Centre or Switchboard environment Proven administration and secretarial skills experience.
- The use of IT and associated software systems and telephone communications systems.
Desirable
- Previous experience in staff management or evidence of ability to deal effectively with people.
- Experience of working within a busy healthcare/complex environment
Communication and relationship skills
Essential
- Good interpersonal skills, Excellent verbal and written communication skills
- Ability to motivate others to achieve positive outcomes.
- Ability to display initiative.
- Able to deal with, at times, contentious and sensitive issues in appropriate manner
- Ability to work as a team member
- Ability to meet strict deadlines
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- GCSE's in English and Maths or NVQ 3 Diploma or equivalent experience
- Basic team leadership/supervision certificate or experience.
- Administration 2/RSA/OCR Stage II or equivalent.
- Good working knowledge of and computer literate with knowledge and experience of using word, Microsoft outlook and excel.
Desirable
- RSA/OSR stage III
- Experience of using a database.
- Experience of using a CAFM system.
Experience
Essential
- Working in a Call Centre or Switchboard environment Proven administration and secretarial skills experience.
- The use of IT and associated software systems and telephone communications systems.
Desirable
- Previous experience in staff management or evidence of ability to deal effectively with people.
- Experience of working within a busy healthcare/complex environment
Communication and relationship skills
Essential
- Good interpersonal skills, Excellent verbal and written communication skills
- Ability to motivate others to achieve positive outcomes.
- Ability to display initiative.
- Able to deal with, at times, contentious and sensitive issues in appropriate manner
- Ability to work as a team member
- Ability to meet strict deadlines
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicester Royal Infirmary
Infirmary Square
Leicester
LE1 5WW
United Kingdom
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicester Royal Infirmary
Infirmary Square
Leicester
LE1 5WW
United Kingdom
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
Apply Now
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Medical Secretary
Greater Manchester Mental Health NHS Foundation Trust View all jobs
Posted 11 day(s) ago
Reference: 2357424
Job summary
Undertake audio/shorthand/clerical duties for your consultants, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting.
This may include administrative support relating to consultant tutorial work.
Main duties of the job
o Provide first point of contact for written and telephoneenquiries on behalf of your consultants, using judgement toestablish validity and priority of the contact.
o Deal with any admission enquiries using judgement andobserving patient confidentiality at all times.
o Liaise with General Practitioner's regarding clinic anddomiciliary visits. Liaise with outside agencies, includingSocial Services, Coroner's Office, other hospitals, general andgeriatric, medical services, clients and their relatives usingtheir knowledge and judgement of any given situation.
o Liaise on behalf of your consultants with multi-disciplinaryteam members with regard to requirements for jointoutpatients work/care programming activity.
o As directed by your consultants, record activity ontoappropriate medium meeting all required deadlines.
o Track all service users from referral to discharge ensuring allappointment and correspondence are within local and nationaltargets.
o Ensure all discharge notification and summaries aregenerated and sent to General Practitioner within agree timescale
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
437-8281144
Job locations
Ramsgate House Community Mental Health Team
Ramsgate Street
Salford
M7 2YL
United Kingdom
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description Job responsibilities See attached detailed job description and person specification: Staff benefits Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts
Person Specification
Education/Qualifications
Essential
- Level 3 Competency based qualification (NVQ/RSA) or equal demonstrable experience.
Experience
Essential
- Supervising/line management of staff. working effectively with word processing or equivalent, spreadsheets and databases. Experience of working well within a Team
Desirable
- Office ExpA patient administration background. Use of clinical EPR systems. Use of office equipment e.g. scanners, fax etc. Validating reports erience
Knowledge
Essential
- managing an information system. Patient confidentiality. The rationale around appraisal and development. Importance of working as part of a team. The Data Protection Act/GDPR
Desirable
- Use of the PARIS electronic patient information system Use of office equipment.
Skills & Abilities
Essential
- Reliability. Punctuality. Flexibility. Excellent time management. Ability to prioritise. Keenness to develop staff and services. That they can contribute to the control of risk and to report any incident, accident or near miss. Protection of service users, visitors and employees against the risk of acquiring health care associated infections. Responsibility for own learning and development.
Person Specification Education/Qualifications Essential Level 3 Competency based qualification (NVQ/RSA) or equal demonstrable experience. Experience Essential Supervising/line management of staff. working effectively with word processing or equivalent, spreadsheets and databases. Experience of working well within a Team Desirable Office ExpA patient administration background. Use of clinical EPR systems. Use of office equipment e.g. scanners, fax etc. Validating reports erience Knowledge Essential managing an information system. Patient confidentiality. The rationale around appraisal and development. Importance of working as part of a team. The Data Protection Act/GDPR Desirable Use of the PARIS electronic patient information system Use of office equipment. Skills & Abilities Essential Reliability. Punctuality. Flexibility. Excellent time management. Ability to prioritise. Keenness to develop staff and services. That they can contribute to the control of risk and to report any incident, accident or near miss. Protection of service users, visitors and employees against the risk of acquiring health care associated infections. Responsibility for own learning and development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Ramsgate House Community Mental Health Team
Ramsgate Street
Salford
M7 2YL
United Kingdom
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Ramsgate House Community Mental Health Team
Ramsgate Street
Salford
M7 2YL
United Kingdom
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
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Appointments Officer
Dartford and Gravesham NHS Trust View all jobs
Posted 11 day(s) ago
Reference: 2357423
Job summary
Please Note:
This role is not eligible for visa sponsorship. Applicants must already hold the right to work in the UK independently, with a visa or immigration status that allows them to fulfil the full duration and type of contract offered. The Trust is unable to provide visa sponsorship for this position.
The post holder will be a part of the busy Appointments Office working as a member of the team, helping to maintain and improve our waiting list targets and deal with the day to day queries from patients, General Practitioners, Consultants, wards and departments.
The post holder will be responsible for the operational management of outpatient waiting lists. They will be responsible for complying with Trust Waiting List Policy and National Waiting List targets by ensuring patients are given appointments on the appropriate clinic as soon as possible according to their clinical priority. They will also ensure clinics are filled in accordance with clinic rules and advanced booking processes.
The post holder will be required to rotate between all roles within the department and cover for other members of the team as appropriate for annual and sick leave.
Main duties of the job
Answer call's according to script and deal with any appointment changes/alterations in a professional and polite manner.
Make all new and some follow up appointments on the Patient Administration System from the General Practitioners' tertiary referral letters, A&E admissions etc.
Make sure that all comments made by Consultants on referrals are adhered to.
Understand current national waiting list targets and ensure these are adhered, identify and inform the relevant General Manager and Outpatients Department Service Manager immediately about potential breaches of the national targets.
Update PAS and ensure that patient demographics are correct using the national tracing service if necessary.
Manage the Trusts Electronic Booking Service, 'Choose & Book'.
Ensure that all referral letters are printed and presented to Consultants on a daily basis.
Operate the procedures of advanced booking systems such as partial and fully booking patients as required.
Ensure that all routine patients receive an acknowledgement letter within 14 days of the referral being received.
Check ASI queries / emails from 'Choose & Book' on a daily basis and determine whether it is a technical or capacity issue of slot unavailability.
Contact patient and arrange appointment as necessary.
Provide a quality service to internal and external customers at all times.
Answer call's according to script and deal with any appointment changes/alterations in a professional and polite manner.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,106 to £28,850 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
252-8104905-C
Job locations
Darenth Valley Hospital
DARENTH WOOD ROAD
DARTFORD
DA2 8DA
United Kingdom
Job description
Job responsibilities
General responsibilitiesClinical ResponsibilitiesManagerial responsibilitiesProfessional responsibilitiesEducation and development responsibilities
For a detailed description of the Job roles and responsibilities please see the attached job description.
Job description Job responsibilities General responsibilitiesClinical ResponsibilitiesManagerial responsibilitiesProfessional responsibilitiesEducation and development responsibilities For a detailed description of the Job roles and responsibilities please see the attached job description.
Person Specification
EDUCATION AND TRAINING
Essential
- Good general education to equivalent to A level standard.
- Computer literacy to ECDL level or equivalent.
Desirable
- Knowledge of PAS (hospital based IT system)
KNOWLEDGE
Essential
- Understanding of equal opportunities
- Knowledge of waiting list targets and knowledge of clinical pathways to assist in determining the content of appointment letters and subsequent appropriate booking
- Ability to undertake specific booking training and deliver training to others
- Understanding the importance of patient confidentiality and booking management
EXPERIENCE
Essential
- Experience of booking patients onto a health care appointments system
- Experience of booking and manipulating patient data in order to achieve national waiting list targets
- Ability to undertake specific booking training and deliver training to others
- Able to demonstrate initiative and problem solving / analytical skills especially to ensure that diagnostic and therapeutic
Desirable
- Experience of working within an NHS environment - ideally in PAS systems management
- Able to demonstrate good verbal and written communication in relation to the complex issues associated with patient choice and national booking targets
Person Specification EDUCATION AND TRAINING Essential Good general education to equivalent to A level standard. Computer literacy to ECDL level or equivalent. Desirable Knowledge of PAS (hospital based IT system) KNOWLEDGE Essential Understanding of equal opportunities Knowledge of waiting list targets and knowledge of clinical pathways to assist in determining the content of appointment letters and subsequent appropriate booking Ability to undertake specific booking training and deliver training to others Understanding the importance of patient confidentiality and booking management EXPERIENCE Essential Experience of booking patients onto a health care appointments system Experience of booking and manipulating patient data in order to achieve national waiting list targets Ability to undertake specific booking training and deliver training to others Able to demonstrate initiative and problem solving / analytical skills especially to ensure that diagnostic and therapeutic Desirable Experience of working within an NHS environment - ideally in PAS systems management Able to demonstrate good verbal and written communication in relation to the complex issues associated with patient choice and national booking targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dartford and Gravesham NHS Trust
Address
Darenth Valley Hospital
DARENTH WOOD ROAD
DARTFORD
DA2 8DA
United Kingdom
Employer's website
https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)
Employer details
Employer name
Dartford and Gravesham NHS Trust
Address
Darenth Valley Hospital
DARENTH WOOD ROAD
DARTFORD
DA2 8DA
United Kingdom
Employer's website
https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
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Medical Secretary
Greater Manchester Mental Health NHS Foundation Trust View all jobs
Posted 11 day(s) ago
Reference: 2357420
Job summary
To provide a comprehensive administrative service to identified medical teams within the North Manchester Division. The post holder will act as a PA for a number of consultants and line manage the bases medical support secretaries, where applicable to ensure all work is completed in a timely manner.
The Medical Secretary will undertake general office duties including the typing of medical and other correspondence and actioning any requirements identified within the typing. They will be responsible for the management of administrative duties within their area of work including; ensuring the allocation of discharge summaries and their timely completion, updating and circulating the on-call rota as required, answering and managing calls from patients and their carers / relatives and other health and social care professionals.
They will be responsible for supporting the Trust in achieving relevant performance targets.
Main duties of the job
Undertake audio and clerical duties for your consultants, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting. This may include administrative support relating to consultant tutorial work.
Provide first point of contact for written and telephone enquiries on behalf of your consultants, using judgement to establish validity and priority of the contact.
Deal with any enquiries using judgement and always observing patient confidentiality.
Liaise with General Practitioner regarding clinic and domiciliary visits.
Liaise with outside agencies, including Social Services, Coroner's Office, other hospitals, general and geriatric, medical services, clients and their relatives using their knowledge and judgement of any given situation.
Liaise on behalf of your consultants with multi-disciplinary team members regarding requirements for joint outpatient's work/care programming activity.
Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
Ensure all discharge summaries are allocated and completed within agreed process and timeframe.
Check the patient's status, check that X-rays, follow up appointments etc. have been booked when mentioned in correspondence / discharge correspondence using the EPR systems. Ensure demographic details are correct and amend where necessary.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
437-8271983
Job locations
North View Hospital
North Manchester General Hospital
Crumpsall
M8 5RB
United Kingdom
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Experience
Essential
- Experience in working in a busy office environment.
Desirable
- Secretarial/admin experience
Education
Essential
- Maths and English or equivalent
Desirable
- Audio/typing qualification
Person Specification
Experience
Essential
- Experience in working in a busy office environment.
Desirable
- Secretarial/admin experience
Education
Essential
- Maths and English or equivalent
Desirable
- Audio/typing qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
North View Hospital
North Manchester General Hospital
Crumpsall
M8 5RB
United Kingdom
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
North View Hospital
North Manchester General Hospital
Crumpsall
M8 5RB
United Kingdom
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Consultant Psychiatrist - Salford Mental Health Liaison Service
Greater Manchester Mental Health NHS Foundation Trust View all jobs
Posted 11 day(s) ago
Reference: 2357417
Job summary
The Salford Mental Health Liaison Team (SMHLT) provide a 24-hour, 7 day a week service to Salford Royal Hospital (SRH), part of the Northern Care Alliance (NCA). The post holder will be joining a multidisciplinary psychiatric liaison service designed to be integrated into the acute hospital but to maintain strong links to mental health services. The Salford Mental Health Liaison Team is one of the most established Liaison Teams in Greater Manchester, with strong links across the city-wide liaison network. The team will provide rapid assessments, treatments and interventions and aid an early safe discharge of patients back into the most appropriate setting. The current psychiatric liaison services receive about 500-600 referrals a month
Main duties of the job
o Ensure that junior medical staff working with the post holder operate within the parameters of the New Deal and are Working Time Directive compliant.
o Undertake the administrative duties associated with the care of patients.
o Record clinical activity accurately and comprehensively, and submit this promptly to the Information Department.
o Participate in service and business planning activity for the locality and, as appropriate, for the whole mental health service.
o Participate in annual appraisal for consultants.
o Attend and participate in the academic programme of the Trust, including lectures and seminars as part of the internal CPD programme.
o Maintain good standing with the Royal College of Psychiatrists for CPD.o Attend local peer supervision meetings and join CPD peer group (support available to identify)
o Maintain professional registration with the General Medical Council, Mental Health Act Section 12(2) approval process, and to abide by professional codes of conduct.
o Participate annually in a job plan review with the clinical manager, which will include consultation with a relevant manager in order to ensure that the post is developed to take into account changes in service configuration and delivery associated with modernisation.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Details
Date posted
22 September 2026
Pay scheme
Hospital medical and dental staff
Grade
Consultant
Salary
£113,565 to £150,569 a year Per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
437-MD-8309309
Job locations
Rawnsley Building, Manchester Royal Infirmary
Oxford Road
Manchester
M13 9WL
United Kingdom
Job description
Job responsibilities
For more details about this role and the responsibilities please see attached full Job Description and Person Specification.
Job description
Job responsibilities
For more details about this role and the responsibilities please see attached full Job Description and Person Specification.
Person Specification
Qualifications
Essential
- MB BS or equivalent medical qualification.
Desirable
- MRCPsych OR MRCPsych equivalent approved by the Royal College of Psychiatrists.
Eligibility
Essential
- Fully registered with the GMC with a licence to practise at the time of appointment.
- Included on the GMC Specialist Register OR within six months.
- Approved clinician status OR able to achieve within 3 months of appointment
- Approved under S12 OR able to achieve with 3 months of appointment
Desirable
- In good standing with GMC with respect to warning and conditions on practice
Person Specification
Qualifications
Essential
- MB BS or equivalent medical qualification.
Desirable
- MRCPsych OR MRCPsych equivalent approved by the Royal College of Psychiatrists.
Eligibility
Essential
- Fully registered with the GMC with a licence to practise at the time of appointment.
- Included on the GMC Specialist Register OR within six months.
- Approved clinician status OR able to achieve within 3 months of appointment
- Approved under S12 OR able to achieve with 3 months of appointment
Desirable
- In good standing with GMC with respect to warning and conditions on practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Rawnsley Building, Manchester Royal Infirmary
Oxford Road
Manchester
M13 9WL
United Kingdom
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Rawnsley Building, Manchester Royal Infirmary
Oxford Road
Manchester
M13 9WL
United Kingdom
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Registered Nursing Associate(RNA)
University Hospitals of Leicester NHS Trust View all jobs
Posted 11 day(s) ago
Reference: 2357411
Job summary
Are you a Registered Nursing Associate looking for a new challenge?
ITAPS is looking for a motivated and enthusiastic registered Nursing Associate to join their new team.
We are a friendly team of experienced and highly skilled staff, making this a perfect learning environment for band 4's wanting to develop their skills or explore a ITU and Theatres of nursing.
We have vacancies available across all 3 sites Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital.
The patients we care for are at the heart of everything we do. We recognize that delivering high quality care requires a culture of lifelong learning and development. With this in mind we have developed an extensive and exciting career pathway offering a number of exciting options to develop your Nursing career. We are totally committed to helping you realise your potential. Whatever direction your career takes you we can support you to achieve it.
As a band 4 in ITAPS you will have a clear development plan. In addition to your induction and new starter appraisal each specialty will clearly outline a plan of learning for you to follow.
On your application please state which area you are applying to, either ITU or Theatres.
Main duties of the job
-
To support the Registered Nurse in the contribution of ongoing assessment and care planning for patients.
-
To promote health and prevent ill health in a patients and service users and contribute to integrated care.
-
To monitor the condition and health need of patients on a continual basis in partnership with colleagues, families and carers, referring to others for reassessment, when required.
-
The Nursing Associate will actively contribute to an effective learning environment and support others in their learning.
-
Nursing Associates will adhere to the Nursing and Midwifery Code of Conduct for Nurses, Midwives and Nursing Associates and work within their scope of practice following the professional standards of practice and behaviours for nurses, midwives and nursing associates and the standards of proficiency.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year Per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
358-8285330-ITA
Job locations
Leicester General Hospital
Gwendolen Road
Leicester
LE5 4PW
United Kingdom
Job description
Job responsibilities
-
Communicate sensitive information effectively and improve communication using a range of strategies with regard to person centred care, duty of candour, equality and diversity.
-
Handle information and data in line with national and local policies and legislation
-
Being an accountable professional
-
Act professionally at all times in line with the NMC Code and the organisations values and behaviours, policies and guidelines
-
Use the knowledge and experience to make evidence based decisions and solve problems
-
Recognise and work within the limits of own competence as defined by the NMC standards of proficiency for Nursing Associates;
-
Be responsible for own actions and omissions and escalate concerns appropriately.
-
Apply and promote safe and effective practice that places the individual and/or family/carer at the centre of care, in a manner that promotes recovery, individual wellbeing and self-care
-
Display a personal commitment to professional standards and ethical practice, operating within national and local ethical, legal and governance requirements
-
Act as role model for others working with honesty and personal integrity in all aspects of practice, participate in reflective practice and learn from significant events.
-
Maintain active status on NMC register
-
Promoting Health and Preventing Ill Health
-
Support patients and service users to improve and maintain their mental, physical, behavioural health and wellbeing
-
Actively be involved in the prevention of and protection against disease and ill health and the promotion of wellbeing
-
Engage in the public health, community development and in the reduction of health inequalities.
-
Provide and Monitor Care
-
Provide holistic, compassionate, safe and effective care and support to patients, their families and service users in a range of care settings under the direction of a Registered Nurse, without direct supervision in line with an agreed plan of care
-
Actively engage with individuals, their families and/or carers and contribute to risk assessments and care planning, by establishing their needs, wishes, preferences and choices and incorporating these into care planning
-
Recognise, report and escalate where required any situations, behaviours or errors that could result in poor care outcomes
-
Act independently and in partnership with others to: ensure that the rights of individuals are not overlooked or compromised; and resolve conflict in situations where there may be refusal of care by individuals or their families
-
Support other healthcare professionals to assess, plan, deliver and evaluate care
-
Safely administer medication in accordance with local and national guidance
-
Safeguard and protect vulnerable adults and children
-
Demonstrate the ability to treat all individuals, carers and colleagues with dignity and respect for their diversity, beliefs, culture, needs, values, privacy and preferences
-
Support colleagues, staff, patients and relatives in distressing, challenging or emotional circumstances, which can be unpredictable in nature.
-
Research and Development
-
Apply critical analytical skills in research/audit/service improvement context, working within an ethical framework
-
Contribute effectively to audit, development of evidence-based practice and innovation in the delivery of health and care
-
Adhere to ethical, legal, governance and quality assurance frameworks that pertain to research development and innovation
please see job description/person specification for further details on the role.
Job description
Job responsibilities
-
Communicate sensitive information effectively and improve communication using a range of strategies with regard to person centred care, duty of candour, equality and diversity.
-
Handle information and data in line with national and local policies and legislation
-
Being an accountable professional
-
Act professionally at all times in line with the NMC Code and the organisations values and behaviours, policies and guidelines
-
Use the knowledge and experience to make evidence based decisions and solve problems
-
Recognise and work within the limits of own competence as defined by the NMC standards of proficiency for Nursing Associates;
-
Be responsible for own actions and omissions and escalate concerns appropriately.
-
Apply and promote safe and effective practice that places the individual and/or family/carer at the centre of care, in a manner that promotes recovery, individual wellbeing and self-care
-
Display a personal commitment to professional standards and ethical practice, operating within national and local ethical, legal and governance requirements
-
Act as role model for others working with honesty and personal integrity in all aspects of practice, participate in reflective practice and learn from significant events.
-
Maintain active status on NMC register
-
Promoting Health and Preventing Ill Health
-
Support patients and service users to improve and maintain their mental, physical, behavioural health and wellbeing
-
Actively be involved in the prevention of and protection against disease and ill health and the promotion of wellbeing
-
Engage in the public health, community development and in the reduction of health inequalities.
-
Provide and Monitor Care
-
Provide holistic, compassionate, safe and effective care and support to patients, their families and service users in a range of care settings under the direction of a Registered Nurse, without direct supervision in line with an agreed plan of care
-
Actively engage with individuals, their families and/or carers and contribute to risk assessments and care planning, by establishing their needs, wishes, preferences and choices and incorporating these into care planning
-
Recognise, report and escalate where required any situations, behaviours or errors that could result in poor care outcomes
-
Act independently and in partnership with others to: ensure that the rights of individuals are not overlooked or compromised; and resolve conflict in situations where there may be refusal of care by individuals or their families
-
Support other healthcare professionals to assess, plan, deliver and evaluate care
-
Safely administer medication in accordance with local and national guidance
-
Safeguard and protect vulnerable adults and children
-
Demonstrate the ability to treat all individuals, carers and colleagues with dignity and respect for their diversity, beliefs, culture, needs, values, privacy and preferences
-
Support colleagues, staff, patients and relatives in distressing, challenging or emotional circumstances, which can be unpredictable in nature.
-
Research and Development
-
Apply critical analytical skills in research/audit/service improvement context, working within an ethical framework
-
Contribute effectively to audit, development of evidence-based practice and innovation in the delivery of health and care
-
Adhere to ethical, legal, governance and quality assurance frameworks that pertain to research development and innovation
please see job description/person specification for further details on the role.
Person Specification
Communication
Essential
- Ability to deal with non -routine and unpredictable nature of workload and individual patient/service user contact Ability to communicate effectively (written, verbal and non -verbal communication) with patients/relatives and carers an d all members of the multi - disciplinary team Ability to develop effective and appropriate relationships with people, their families, carers and colleagues Ability to support, supervise, assess and act as a role model to nursing associate students, other learners and health care support workers as required within the clinical setting.
Trust Values
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Qualifications
Essential
- Registered Nursing Associate on the NMC register Nursing Associate Foundation Degree qualification Level 2 / GCSE or equivalent English and maths or Functional Skills
- Understands and acts in line with the NMC professional standards for practice contained with The Code and NMC Standards of Proficiency Understands the scope of the role of the Nursing Associate in the context of nursing and interdisciplinary team and the organisation and how the role may contribute to service development Knowledge of when to seek advice and escalate to the appropriate professional for expert help and advice; Ability to participate in reflective practice and understand the requirements for NMC Revalidation;
- Understands the importance of following procedures and treatment plans. Demonstrates knowledge of evidence-based practice Has experience in supporting learners in the workplace and supervising their progress and / or assessing their practice
Desirable
- Placement experience working within the 4 fields of nursing
- Understands revalidation Demonstrates knowledge of clinical governance and clinical effectiveness
Experience
Essential
- Experience of working in teams under appropriate supervision as part of the multi-disciplinary team. Insight into how to evaluate own strengths and development needs, seeking advice where appropriate Evidence of receiving complex and/or sensitive information
Desirable
- Evidence of additional responsibilities/interests e.g. link/champion roles
Planning and Organization
Essential
- Professional at all times Motivated, enthusiastic and able to motivate others Calm and objective Approachable
- Ability to deliver patient-centred care Ability to recognise when escalation to a registered professional is required (e.g. registered nurse / doctor) Ability to take part in reflective practice and clinical supervision activities Ability to organise and prioritise own delegated workload
Desirable
- Evidence of additional responsibilities/interests e.g. link/champion roles IT skills
EDI
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others.
Person Specification
Communication
Essential
- Ability to deal with non -routine and unpredictable nature of workload and individual patient/service user contact Ability to communicate effectively (written, verbal and non -verbal communication) with patients/relatives and carers an d all members of the multi - disciplinary team Ability to develop effective and appropriate relationships with people, their families, carers and colleagues Ability to support, supervise, assess and act as a role model to nursing associate students, other learners and health care support workers as required within the clinical setting.
Trust Values
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Qualifications
Essential
- Registered Nursing Associate on the NMC register Nursing Associate Foundation Degree qualification Level 2 / GCSE or equivalent English and maths or Functional Skills
- Understands and acts in line with the NMC professional standards for practice contained with The Code and NMC Standards of Proficiency Understands the scope of the role of the Nursing Associate in the context of nursing and interdisciplinary team and the organisation and how the role may contribute to service development Knowledge of when to seek advice and escalate to the appropriate professional for expert help and advice; Ability to participate in reflective practice and understand the requirements for NMC Revalidation;
- Understands the importance of following procedures and treatment plans. Demonstrates knowledge of evidence-based practice Has experience in supporting learners in the workplace and supervising their progress and / or assessing their practice
Desirable
- Placement experience working within the 4 fields of nursing
- Understands revalidation Demonstrates knowledge of clinical governance and clinical effectiveness
Experience
Essential
- Experience of working in teams under appropriate supervision as part of the multi-disciplinary team. Insight into how to evaluate own strengths and development needs, seeking advice where appropriate Evidence of receiving complex and/or sensitive information
Desirable
- Evidence of additional responsibilities/interests e.g. link/champion roles
Planning and Organization
Essential
- Professional at all times Motivated, enthusiastic and able to motivate others Calm and objective Approachable
- Ability to deliver patient-centred care Ability to recognise when escalation to a registered professional is required (e.g. registered nurse / doctor) Ability to take part in reflective practice and clinical supervision activities Ability to organise and prioritise own delegated workload
Desirable
- Evidence of additional responsibilities/interests e.g. link/champion roles IT skills
EDI
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicester General Hospital
Gwendolen Road
Leicester
LE5 4PW
United Kingdom
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicester General Hospital
Gwendolen Road
Leicester
LE5 4PW
United Kingdom
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
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Appointments Officer
Dartford and Gravesham NHS Trust View all jobs
Posted 11 day(s) ago
Reference: 2357368
Job summary
Please Note:
This role is not eligible for visa sponsorship. Applicants must already hold the right to work in the UK independently, with a visa or immigration status that allows them to fulfil the full duration and type of contract offered. The Trust is unable to provide visa sponsorship for this position.
The post holder will be a part of the busy Appointments Office working as a member of the team, helping to maintain and improve our waiting list targets and deal with the day to day queries from patients, General Practitioners, Consultants, wards and departments.
The post holder will be responsible for the operational management of outpatient waiting lists. They will be responsible for complying with Trust Waiting List Policy and National Waiting List targets by ensuring patients are given appointments on the appropriate clinic as soon as possible according to their clinical priority. They will also ensure clinics are filled in accordance with clinic rules and advanced booking processes.
The post holder will be required to rotate between all roles within the department and cover for other members of the team as appropriate for annual and sick leave.
Main duties of the job
Answer call's according to script and deal with any appointment changes/alterations in a professional and polite manner.
Make all new and some follow up appointments on the Patient Administration System from the General Practitioners' tertiary referral letters, A&E admissions etc.
Make sure that all comments made by Consultants on referrals are adhered to.
Understand current national waiting list targets and ensure these are adhered, identify and inform the relevant General Manager and Outpatients Department Service Manager immediately about potential breaches of the national targets.
Update PAS and ensure that patient demographics are correct using the national tracing service if necessary.
Manage the Trusts Electronic Booking Service, 'Choose & Book'.
Ensure that all referral letters are printed and presented to Consultants on a daily basis.
Operate the procedures of advanced booking systems such as partial and fully booking patients as required.
Ensure that all routine patients receive an acknowledgement letter within 14 days of the referral being received.
Check ASI queries / emails from 'Choose & Book' on a daily basis and determine whether it is a technical or capacity issue of slot unavailability.
Contact patient and arrange appointment as necessary.
Provide a quality service to internal and external customers at all times.
Answer call's according to script and deal with any appointment changes/alterations in a professional and polite manner.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,106 to £28,850 a year per annum pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
252-8104905-D
Job locations
Darenth Valley Hospital
DARENTH WOOD ROAD
DARTFORD
DA2 8DA
United Kingdom
Job description
Job responsibilities
General responsibilitiesClinical ResponsibilitiesManagerial responsibilitiesProfessional responsibilitiesEducation and development responsibilities
For a detailed description of the Job roles and responsibilities please see the attached job description.
Job description Job responsibilities General responsibilitiesClinical ResponsibilitiesManagerial responsibilitiesProfessional responsibilitiesEducation and development responsibilities For a detailed description of the Job roles and responsibilities please see the attached job description.
Person Specification
EDUCATION AND TRAINING
Essential
- NVQ Level 3 or equivalent working experience
- Good general education to equivalent to A level standard.
Desirable
- Computer literacy to ECDL level or equivalent
- RSA 2 typing
Knowledge and Skills
Essential
- Good communication skills both written and verbal
- Ability to work independently and prioritise own workload
- Knowledge of MS Office programmes
- Good telephone manner
Desirable
- Knowledge of PAS (hospital based IT system)
- Knowledge of waiting list targets
- Knowledge of clinical pathways
- Familiar with medical terminology
Experience
Essential
- Previous Clerical and /or Customer Care experience
Person Specification EDUCATION AND TRAINING Essential NVQ Level 3 or equivalent working experience Good general education to equivalent to A level standard. Desirable Computer literacy to ECDL level or equivalent RSA 2 typing Knowledge and Skills Essential Good communication skills both written and verbal Ability to work independently and prioritise own workload Knowledge of MS Office programmes Good telephone manner Desirable Knowledge of PAS (hospital based IT system) Knowledge of waiting list targets Knowledge of clinical pathways Familiar with medical terminology Experience Essential Previous Clerical and /or Customer Care experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dartford and Gravesham NHS Trust
Address
Darenth Valley Hospital
DARENTH WOOD ROAD
DARTFORD
DA2 8DA
United Kingdom
Employer's website
https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)
Employer details
Employer name
Dartford and Gravesham NHS Trust
Address
Darenth Valley Hospital
DARENTH WOOD ROAD
DARTFORD
DA2 8DA
United Kingdom
Employer's website
https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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