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Paediatric Junior Sister/Charge Nurse
Barts Health NHS Trust
North East England
GBP 47,951 - 56,863 per year
Registered Nurse/RN
Job summary Paediatric Staff Nurse - Junior Sister/Charge Nurse Band 6 - 7D PASSU An opportunity has arisen for an experienced Band 6 nurse on 7D Paediatric...
12 day(s) ago
Paediatric Junior Sister/Charge Nurse
Barts Health NHS Trust
North East England
GBP 47,951 - 56,863 per year
Registered Nurse/RN
Job summary Paediatric Staff Nurse - Junior Sister/Charge Nurse Band 6 - 7D PASSU An opportunity has arisen for an experienced Band 6 nurse on 7D Paediatric...
12 day(s) ago
Registered Nursing Associate
Mersey Care NHS Foundation Trust
North East England
GBP 28,392 - 31,157 per year
Registered Nurse/RN
Job summary Mersey Care NHS Foundation Trust is the health provider for the delivery of the Integrated Mental Health Team (IMHT) at HMP Altcourse.
12 day(s) ago
Registered Nursing Associate
Mersey Care NHS Foundation Trust
North East England
GBP 28,392 - 31,157 per year
Registered Nurse/RN
Job summary Mersey Care NHS Foundation Trust is the health provider for the delivery of the Integrated Mental Health Team (IMHT) at HMP Altcourse.
12 day(s) ago
Dispensary Manager
Holmes Chapel Health Centre
North East England
Food and Catering Officer
Job summary We are pleased to offer an exciting role of Dispensary Manager, to manage and develop our in house Dispensary.
12 day(s) ago
Dispensary Manager
Holmes Chapel Health Centre
North East England
Food and Catering Officer
Job summary We are pleased to offer an exciting role of Dispensary Manager, to manage and develop our in house Dispensary.
12 day(s) ago
Rehabilitation Assistant
Manchester University NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Registered Nurse/RN
Job summary The Community Rehabilitation Services in Manchester Local Care Organisation are currently recruiting Band 3 Rehabilitation Assistants.
12 day(s) ago
Rehabilitation Assistant
Manchester University NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Registered Nurse/RN
Job summary The Community Rehabilitation Services in Manchester Local Care Organisation are currently recruiting Band 3 Rehabilitation Assistants.
12 day(s) ago
Medical Receptionist / Administrator
Victoria Mill Medical Practice
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary Medical Receptionist Join Our Friendly GP Practice We are looking for an experienced, friendly and reliable Medical Receptionist to join our busy...
12 day(s) ago
Medical Receptionist / Administrator
Victoria Mill Medical Practice
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary Medical Receptionist Join Our Friendly GP Practice We are looking for an experienced, friendly and reliable Medical Receptionist to join our busy...
12 day(s) ago
Office Administrator
Lincolnshire And District Medical Services (LADMS)
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary To provide comprehensive administration support to LADMS HQ and across Enhanced Access, INR service and PGPL.
12 day(s) ago
Office Administrator
Lincolnshire And District Medical Services (LADMS)
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary To provide comprehensive administration support to LADMS HQ and across Enhanced Access, INR service and PGPL.
12 day(s) ago
Nursing Associate
Norfolk & Suffolk Foundation NHS Trust
North East England
GBP 28,392 - 31,157 per year
Aged Care Worker
Job summary We are looking to recruit a qualified Band 4 Nurse Associate to join Sandringham ward Julian Hospital We are a strong and credible team, with a f...
12 day(s) ago
Nursing Associate
Norfolk & Suffolk Foundation NHS Trust
North East England
GBP 28,392 - 31,157 per year
Aged Care Worker
Job summary We are looking to recruit a qualified Band 4 Nurse Associate to join Sandringham ward Julian Hospital We are a strong and credible team, with a f...
12 day(s) ago
Team Administrator
Central and North West London NHS Foundation Trust
North East England
GBP 30,630 - 32,346 per year
Information Technology Specialist
Job summary Are you highly motivated, flexible and conscientious with excellent interpersonal and communication skills?
12 day(s) ago
Team Administrator
Central and North West London NHS Foundation Trust
North East England
GBP 30,630 - 32,346 per year
Information Technology Specialist
Job summary Are you highly motivated, flexible and conscientious with excellent interpersonal and communication skills?
12 day(s) ago
Community Support Worker- Older Adults
Pennine Care NHS FT
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary An exciting opportunity for a 6 month secondment has arisen within the Older People's Community Mental Health Team for a Community Support Worker.
12 day(s) ago
Community Support Worker- Older Adults
Pennine Care NHS FT
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary An exciting opportunity for a 6 month secondment has arisen within the Older People's Community Mental Health Team for a Community Support Worker.
12 day(s) ago
Band 3 Clinical Services Administrator - Bristol
Avon & Wiltshire Mental Health Partnership NHS Trust
North East England
GBP 25,760 - 27,476 per year
Admin and Clerical
Job summary We are looking for a highly motivated and enthusiastic person to support the team manager both in the running of an exciting specialist team and...
12 day(s) ago
Band 3 Clinical Services Administrator - Bristol
Avon & Wiltshire Mental Health Partnership NHS Trust
North East England
GBP 25,760 - 27,476 per year
Admin and Clerical
Job summary We are looking for a highly motivated and enthusiastic person to support the team manager both in the running of an exciting specialist team and...
12 day(s) ago
Band 3 Medical Secretary - Paediatrics
University Hospitals Birmingham NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary A fantastic opportunity has arisen for a full-time Band 3 Medical Secretary in the Paediatric Department at Good Hope Hospital.
12 day(s) ago
Band 3 Medical Secretary - Paediatrics
University Hospitals Birmingham NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary A fantastic opportunity has arisen for a full-time Band 3 Medical Secretary in the Paediatric Department at Good Hope Hospital.
12 day(s) ago
Nursing Support Worker
Cwm Taf Morgannwg University Health Board
North East England
GBP 26,813 - 27,890 per year
Support Staff
Job summary An exciting opportunity has arisen for a Nursing Support Worker to join a team of experienced nurses working on our busy gastroenterolgy ward, wh...
12 day(s) ago
Nursing Support Worker
Cwm Taf Morgannwg University Health Board
North East England
GBP 26,813 - 27,890 per year
Support Staff
Job summary An exciting opportunity has arisen for a Nursing Support Worker to join a team of experienced nurses working on our busy gastroenterolgy ward, wh...
12 day(s) ago
Medical Secretary - William Brown Centre
Intrahealth Ltd
North East England
GBP 0 - 13 per year
Support Staff
Job summary IntraHealth are looking to recruit a Medical Secretary for our William Brown Centre in Peterlee.
12 day(s) ago
Medical Secretary - William Brown Centre
Intrahealth Ltd
North East England
GBP 0 - 13 per year
Support Staff
Job summary IntraHealth are looking to recruit a Medical Secretary for our William Brown Centre in Peterlee.
12 day(s) ago
Education Administrator
The Walton Centre NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Information Technology Specialist
Job summary An exciting opportunity has arisen to start your career within training and development at The Walton Centre!
12 day(s) ago
Education Administrator
The Walton Centre NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Information Technology Specialist
Job summary An exciting opportunity has arisen to start your career within training and development at The Walton Centre!
12 day(s) ago
Consultant In Respiratory Medicine - Focus in Severe Asthma
Guy's and St Thomas' NHS Foundation Trust
North East England
GBP 113,565 - 150,569 per year
Medical Specialist
Job summary AWAITING RCP APPROVAL This appointment is for a full-time consultant respiratory physician who will be primarily working at the Royal Brompton Ho...
12 day(s) ago
Consultant In Respiratory Medicine - Focus in Severe Asthma
Guy's and St Thomas' NHS Foundation Trust
North East England
GBP 113,565 - 150,569 per year
Medical Specialist
Job summary AWAITING RCP APPROVAL This appointment is for a full-time consultant respiratory physician who will be primarily working at the Royal Brompton Ho...
12 day(s) ago
Medical Receptionist 24-30 Hours GP Surgery
Cantilupe Surgery
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary Cantilupe and Hampton Dene Surgeries require a Medical Receptionist to support the smooth running of the practice.
12 day(s) ago
Medical Receptionist 24-30 Hours GP Surgery
Cantilupe Surgery
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary Cantilupe and Hampton Dene Surgeries require a Medical Receptionist to support the smooth running of the practice.
12 day(s) ago
Clinical Complaints Case Manager
The Shrewsbury and Telford Hospital NHS Trust
North East England
GBP 39,959 - 48,117 per year
Support Staff
Job summary Are you seeking a change of role where you can have a positive impact upon the patient experience and where no two days are the same?
12 day(s) ago
Clinical Complaints Case Manager
The Shrewsbury and Telford Hospital NHS Trust
North East England
GBP 39,959 - 48,117 per year
Support Staff
Job summary Are you seeking a change of role where you can have a positive impact upon the patient experience and where no two days are the same?
12 day(s) ago
Receptionist
Danescourt & Greenmount Surgery
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary Danescourt & Greenmount Surgery is looking to recruit a friendly, organised and reliable Receptionist to join our busy GP practice team.
12 day(s) ago
Receptionist
Danescourt & Greenmount Surgery
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary Danescourt & Greenmount Surgery is looking to recruit a friendly, organised and reliable Receptionist to join our busy GP practice team.
12 day(s) ago
Registered Nurse - Combined Day Unit (Chemotherapy)
University Hospitals of Derby and Burton NHS Foundation Trust
North East England
GBP 32,073 - 39,043 per year
Registered Nurse/RN
Job summary We currently have a chemotherapy Band 5 nurse post available at the Queens Hospital Burton This year, our Cancer Business Unit has undergone sign...
12 day(s) ago
Registered Nurse - Combined Day Unit (Chemotherapy)
University Hospitals of Derby and Burton NHS Foundation Trust
North East England
GBP 32,073 - 39,043 per year
Registered Nurse/RN
Job summary We currently have a chemotherapy Band 5 nurse post available at the Queens Hospital Burton This year, our Cancer Business Unit has undergone sign...
12 day(s) ago
Social Prescribing Team Leader
Out of Hours West Lancashire CIC Ltd
North East England
GBP 0 - 30,946 per year
Support Staff
Job summary Are you looking to take your first steps into a management career within a community health care role or have you got the transferable skills - s...
12 day(s) ago
Social Prescribing Team Leader
Out of Hours West Lancashire CIC Ltd
North East England
GBP 0 - 30,946 per year
Support Staff
Job summary Are you looking to take your first steps into a management career within a community health care role or have you got the transferable skills - s...
12 day(s) ago
Health Care Assistant
HUC
North East England
GBP 0 - 24,784 per year
Health Worker
Job summary We are looking for a motivated, caring and enthusiastic Healthcare Assistant to join our friendly and supportive practice team.
12 day(s) ago
Health Care Assistant
HUC
North East England
GBP 0 - 24,784 per year
Health Worker
Job summary We are looking for a motivated, caring and enthusiastic Healthcare Assistant to join our friendly and supportive practice team.
12 day(s) ago
Band 4 Clinical Pathway Administrator
Royal Free London NHS Foundation Trust
North East England
GBP 34,186 - 37,389 per year
Admin and Clerical
Job summary The post holder will be expected to work as part of the ophthalmologyteam and will build relationships with key staff providing an efficient, rel...
12 day(s) ago
Band 4 Clinical Pathway Administrator
Royal Free London NHS Foundation Trust
North East England
GBP 34,186 - 37,389 per year
Admin and Clerical
Job summary The post holder will be expected to work as part of the ophthalmologyteam and will build relationships with key staff providing an efficient, rel...
12 day(s) ago
Maintenance Shift Technician
Coventry and Warwickshire Partnership Trust
North East England
GBP 32,073 - 39,043 per year
Grounds and Maintenance Worker
Job summary Maintenance Shift Technician - mechanical /electrical (Please note: previous applicants need not apply) We are seeking a team member to work as p...
12 day(s) ago
Maintenance Shift Technician
Coventry and Warwickshire Partnership Trust
North East England
GBP 32,073 - 39,043 per year
Grounds and Maintenance Worker
Job summary Maintenance Shift Technician - mechanical /electrical (Please note: previous applicants need not apply) We are seeking a team member to work as p...
12 day(s) ago
Operational Service Manager
The Newcastle upon Tyne Hospitals NHS Foundation Trust
North East England
GBP 57,528 - 64,750 per year
Information Technology Specialist
Job summary Newcastle Hospitals as an organisation seeks to continuously improve our services, we have moved to a strengthened clinically led structure of Cl...
12 day(s) ago
Operational Service Manager
The Newcastle upon Tyne Hospitals NHS Foundation Trust
North East England
GBP 57,528 - 64,750 per year
Information Technology Specialist
Job summary Newcastle Hospitals as an organisation seeks to continuously improve our services, we have moved to a strengthened clinically led structure of Cl...
12 day(s) ago
Complaints Officer
Portsmouth Hospitals University NHS Trust
North East England
GBP 25,760 - 27,476 per year
Registered Nurse/RN
Job summary NHS Band 3 Salary: £25,760 - £27,476 per annum Hours Per Week: Full-time 37.
12 day(s) ago
Complaints Officer
Portsmouth Hospitals University NHS Trust
North East England
GBP 25,760 - 27,476 per year
Registered Nurse/RN
Job summary NHS Band 3 Salary: £25,760 - £27,476 per annum Hours Per Week: Full-time 37.
12 day(s) ago
Posted 12 day(s) ago
Reference: 2356008
Job summary
Paediatric Staff Nurse - Junior Sister/Charge Nurse Band 6 - 7D PASSU
An opportunity has arisen for an experienced Band 6 nurse on 7D Paediatric Assessment and Short Stay Unit in the Royal London Children's Hospital, Barts Health NHS Trust. The contract is for a maternity leave cover fixed 1 year 1WTE full time post.
PASSU is fast paced area with a varied patient profile, providing high quality nursing care for Babies, Children and Young People under different specialities including, General Paediatrics, Paediatric Oncology, Orthopaedics and General Paediatric Surgery. The ethos of the unit is working in partnership with the children and their families.
The post holder will have every opportunity to develop new skills and knowledge, working closely with all multi-disciplinary team members. Staff are also encouraged and given the opportunity to continue their professional development through attendance on relevant courses with both City St George's and London Southbank Universities.
Barts Health has a busy and demanding Children's service requiring staff to be flexible in their working. The post holder will be required to work within a challenging clinical environment and undertake shift work which will include nights and weekends.
Main duties of the job
To provide clinical leadership to a designated nursing team ensuring the delivery of the highest standard of individualised family centred care to children and their families in conjunction with the interdisciplinary team.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£47,951 to £56,863 a year per annum inc
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working
Reference number
259-8297265RLH
Job locations
Royal London Hospital
London
E1 1FR
United Kingdom
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications and Knowledge
Essential
- RSCN / RN Child with current registration
- Practice supervisor/Assessor
- Evidence of continued professional development
Desirable
- Educated to degree level or working towards it.
- Leadership course / development programme
Experience
Essential
- Proven record of caring for children and young people with complex and long-term conditions.
- Iv and central line trained.
Skills
Essential
- Excellent written and verbal communication skills.
- Effective interpersonal and excellent communication skills including deliberation on complex matters and issues.
- Proven ability to deal with difficult situations.
- Excellent organizational skills.
Personal and people development
Essential
- Adaptable and able to deal with changing workloads.
- Displays professional integrity and credibility.
- Positive attitude and ability to work under pressure.
- Responsible for own Individual Performance Review.
- Proven ability to lead, influence and motivate others.
Person Specification
Qualifications and Knowledge
Essential
- RSCN / RN Child with current registration
- Practice supervisor/Assessor
- Evidence of continued professional development
Desirable
- Educated to degree level or working towards it.
- Leadership course / development programme
Experience
Essential
- Proven record of caring for children and young people with complex and long-term conditions.
- Iv and central line trained.
Skills
Essential
- Excellent written and verbal communication skills.
- Effective interpersonal and excellent communication skills including deliberation on complex matters and issues.
- Proven ability to deal with difficult situations.
- Excellent organizational skills.
Personal and people development
Essential
- Adaptable and able to deal with changing workloads.
- Displays professional integrity and credibility.
- Positive attitude and ability to work under pressure.
- Responsible for own Individual Performance Review.
- Proven ability to lead, influence and motivate others.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Barts Health NHS Trust
Address
Royal London Hospital
London
E1 1FR
United Kingdom
Employer's website
https://www.bartshealth.nhs.uk (Opens in a new tab)
Employer details
Employer name
Barts Health NHS Trust
Address
Royal London Hospital
London
E1 1FR
United Kingdom
Employer's website
https://www.bartshealth.nhs.uk (Opens in a new tab)
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Registered Nursing Associate
Mersey Care NHS Foundation Trust View all jobs
Posted 12 day(s) ago
Reference: 2354446
Job summary
Mersey Care NHS Foundation Trust is the health provider for the delivery of the Integrated Mental Health Team (IMHT) at HMP Altcourse. The service is designed to support the holistic mental health and learning disability needs of our client group, in partnership with physical healthcare providers and HMPPS colleagues.
HMP Altcourse are both Category B, male only, local prisons, in the Liverpool area.
The service provides individual and group-based interventions based on the clinical needs of the population. Interventions are individualised, and trauma informed, alongside comprehensive risk assessment and management.
Core aims of the service are to improve mental and psychological wellbeing via a range of interventions, build the development of independent core skills, reduce risk, and advocate for mental health and learning disabilities within the wider prison.
The post holder will be joining a dedicated team of clinical staff from a range of backgrounds and experience. Team members have high levels of skill, passion and enthusiasm (and humour!) and are committed to ensuring the on-going successful development of the service and the opportunities it provides for our population.
Main duties of the job
We are now recruiting x1 Registered Nurse Associates. The successful candidates will work under the supervision of a Registered Mental Health Nurse and will work alongside and be supported by the wider IMHT.
The post holder will have a key role in completing Primary Mental Health Screens for all new receptions in to the prison in order to identify mental health needs in a timely way. Other key roles and responsibilities will include mental health promotion, suicide prevention work, providing psychoeducation and information on coping strategies, supporting group activity and conducting some physical health checks.
and suicide prevention promotion and awareness on the induction wing, supporting the completion of physical health checks for our mental health population and supporting group work and activity.
The post holder should have some experience of working with individuals with complex clinical and risk presentations including within institutional settings and as part of a multi-disciplinary team. This should include work with clients whose needs may mean that they find it difficult to engage with services.
We are committed to creating an empowered staff team. We strive to be reflective and support of each other which is vital given the challenges this work can entail.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
350-SC8256253
Job locations
HMP Altcourse
Brookfield Drive
Liverpool
L9 7LH
United Kingdom
Job description
Job responsibilities
General DutiesKnowledge, training and experience
Maintain knowledge of the scope of practice of the Nursing Associate role within different care settings
Maintain own continuing professional development in accordance with NMC CPD requirements and revalidation, contributing to the formulation of own objectives and personal development plan.
Maintain practical and theoretical knowledge, competence and skills gained during the Nursing Associate Training Programme and maintain all evidence required
Contribute towards developing a culture of learning and innovation, developing high quality learning environmentsClinical Responsibilities Individuals Care
The following list is indicative as tasks and responsibilities will vary depending on the care setting the qualified Nursing Associate is working in.
Develop understanding of all elements of the nursing process and be able to assist the registered nurse in the on-going assessment, planning, management and evaluation of care
Support individuals with all aspects of care including daily living, providing person-centred care and promoting health and independence through awareness raising and care navigation to other professionals as appropriate.
Demonstrate the principles of safe administration of medicines in line with the trust
Standard Operating Procedure (SOP) Nurse Associate Administration of Medicines and in line with trust policies.
Perform and record clinical observations including pressure, temperature, respirations, pulse
Undertake clinical tasks including venepuncture, ECGs, cannulation ( following appropriate training and sign off of competency)
Accurately record nutritional and fluid intake and output as clinically indicated
Ensure the privacy, dignity and safety of individuals is maintained at all times
Demonstrate the ability to recognise changing priorities seeking advice and guidance from the Registered Nurse or other registered care professionals as appropriate
Report back and share information with the registered nurses on the condition, behaviour, activity and responses of individuals.
Recognise issues relating to safeguarding vulnerable children and adults and report any problems or raise concerns to the appropriate registered care professionals
Assist in the assessment of and contribute to the management of risk across several areas within the environment where care is being administered
Assist in the implementation of appropriate action to meet the specific physical, emotional and psychological, social, cultural and spiritual needs of individuals and carers
Assist in the delivery of complex care as prescribed by the registered nurse
Maintain an understanding of caring for individuals with particular conditions for example dementia, mental illness, learning disabilities
Develop skills in relation to coaching/teaching individuals/carers/other staff.
Assist with the implementation and monitoring of clinical standards and outcomes
Develop a working knowledge of other providers resources and referral systems to ensure individuals needs are met, within parameters of practice
Engage in reflective practice including management of self and reflection on own reactions, asking questions and reflecting on answers given
Demonstrate good understanding of principles of consent and ensure valid consent is obtained prior to undertaking nursing and care procedures
Demonstrate good understanding of the Mental Capacity Act / Deprivation of Liberties and applies principles to everyday practice seeking advice / guidance from the Registered Nurse or registered care professional as required
Job description Job responsibilities General DutiesKnowledge, training and experience Maintain knowledge of the scope of practice of the Nursing Associate role within different care settings Maintain own continuing professional development in accordance with NMC CPD requirements and revalidation, contributing to the formulation of own objectives and personal development plan. Maintain practical and theoretical knowledge, competence and skills gained during the Nursing Associate Training Programme and maintain all evidence required Contribute towards developing a culture of learning and innovation, developing high quality learning environmentsClinical Responsibilities Individuals Care The following list is indicative as tasks and responsibilities will vary depending on the care setting the qualified Nursing Associate is working in. Develop understanding of all elements of the nursing process and be able to assist the registered nurse in the on-going assessment, planning, management and evaluation of care Support individuals with all aspects of care including daily living, providing person-centred care and promoting health and independence through awareness raising and care navigation to other professionals as appropriate. Demonstrate the principles of safe administration of medicines in line with the trust Standard Operating Procedure (SOP) Nurse Associate Administration of Medicines and in line with trust policies. Perform and record clinical observations including pressure, temperature, respirations, pulse Undertake clinical tasks including venepuncture, ECGs, cannulation ( following appropriate training and sign off of competency) Accurately record nutritional and fluid intake and output as clinically indicated Ensure the privacy, dignity and safety of individuals is maintained at all times Demonstrate the ability to recognise changing priorities seeking advice and guidance from the Registered Nurse or other registered care professionals as appropriate Report back and share information with the registered nurses on the condition, behaviour, activity and responses of individuals. Recognise issues relating to safeguarding vulnerable children and adults and report any problems or raise concerns to the appropriate registered care professionals Assist in the assessment of and contribute to the management of risk across several areas within the environment where care is being administered Assist in the implementation of appropriate action to meet the specific physical, emotional and psychological, social, cultural and spiritual needs of individuals and carers Assist in the delivery of complex care as prescribed by the registered nurse Maintain an understanding of caring for individuals with particular conditions for example dementia, mental illness, learning disabilities Develop skills in relation to coaching/teaching individuals/carers/other staff. Assist with the implementation and monitoring of clinical standards and outcomes Develop a working knowledge of other providers resources and referral systems to ensure individuals needs are met, within parameters of practice Engage in reflective practice including management of self and reflection on own reactions, asking questions and reflecting on answers given Demonstrate good understanding of principles of consent and ensure valid consent is obtained prior to undertaking nursing and care procedures Demonstrate good understanding of the Mental Capacity Act / Deprivation of Liberties and applies principles to everyday practice seeking advice / guidance from the Registered Nurse or registered care professional as required
Person Specification
Experience
Essential
- Ability to communicate effectively with members of the public and health and care providers
- Knowledge of when to seek advice and refer to a registered care professional
- Understanding of the importance of the promotion of health and well being
- Evidence of improvement in support / development of less experienced staff
- Evidence of recent work based learning or self directed learning (Making Every Contact Count)
Desirable
- Evidence of improvement in support / development of less experienced staff
- Evidence of recent work based learning or self directed learning
Knowledge
Essential
- Ability to work effectively as a team member under appropriate supervision
- Ability to work independently and to use own initiative as appropriate and as part of a multi-disciplinary team
- Ability to deal with nonroutine and unpredictable nature of the workload and individual patient contact
- Insight into how to evaluate own strengths and development needs, seeking advice where appropriate
- Ability to take part in reflective practice and clinical supervision activities
- Understanding of the scope of the role of the Nursing Associate in context of the team and the organisation, and how the role may contribute to service development
- Understanding of evidence-based practice
- Understands and acts in line with NMC professional standards for practice as outlined in the Code
Skills
Essential
- Ability to communicate effectively with members of the public and health and care providers
- Knowledge of when to seek advice and refer to a registered care professional
- Understanding of the importance of the promotion of health and well being
- Evidence of improvement in support / development of less experienced staff
- Evidence of recent work based learning or self directed learning (Making Every Contact Count)
Desirable
- Skills in audit and improvement methodology or willing to undertake
Qualifications
Essential
- Nursing Associate Foundation Degree from an approved programme
- Registered Nursing Associate and on the NMC register
Desirable
- Additional post registration qualification relevant to field of practice
Person Specification Experience Essential Ability to communicate effectively with members of the public and health and care providers Knowledge of when to seek advice and refer to a registered care professional Understanding of the importance of the promotion of health and well being Evidence of improvement in support / development of less experienced staff Evidence of recent work based learning or self directed learning (Making Every Contact Count) Desirable Evidence of improvement in support / development of less experienced staff Evidence of recent work based learning or self directed learning Knowledge Essential Ability to work effectively as a team member under appropriate supervision Ability to work independently and to use own initiative as appropriate and as part of a multi-disciplinary team Ability to deal with nonroutine and unpredictable nature of the workload and individual patient contact Insight into how to evaluate own strengths and development needs, seeking advice where appropriate Ability to take part in reflective practice and clinical supervision activities Understanding of the scope of the role of the Nursing Associate in context of the team and the organisation, and how the role may contribute to service development Understanding of evidence-based practice Understands and acts in line with NMC professional standards for practice as outlined in the Code Skills Essential Ability to communicate effectively with members of the public and health and care providers Knowledge of when to seek advice and refer to a registered care professional Understanding of the importance of the promotion of health and well being Evidence of improvement in support / development of less experienced staff Evidence of recent work based learning or self directed learning (Making Every Contact Count) Desirable Skills in audit and improvement methodology or willing to undertake Qualifications Essential Nursing Associate Foundation Degree from an approved programme Registered Nursing Associate and on the NMC register Desirable Additional post registration qualification relevant to field of practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
HMP Altcourse
Brookfield Drive
Liverpool
L9 7LH
United Kingdom
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
HMP Altcourse
Brookfield Drive
Liverpool
L9 7LH
United Kingdom
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)
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Posted 12 day(s) ago
Reference: 2354417
Job summary
We are pleased to offer an exciting role of Dispensary Manager, to manage and develop our in house Dispensary.
Holmes Chapel Health Centre has a patient list of nearly 13,000 and our prescription hub , integral to the Dispensary, manages the prescription requests for all patients and dispenses to approximately 4,500 patients.
We are located in the centre of Holmes Chapel, close to bus and rail links and also able to offer free staff parking too.
Main duties of the job
Line Manage team of Dispensers and Administrators.
Ideally a qualified Dispenser yourself, and so able to give direction and also dispense if staffing gaps exist.
Ensure all claims for payments are submitted correctly and in good time to business services authority.
Lead on DSQS submission and attainment of targets from NHS appertaining to Dispensing income.
Ensure monthly CD cabinet check is signed off.
Authorise leave/time-off , ensuring appropriate cover is available to provide a consistent service for our patients.
Develop improved ways of working, reviewing exisiting Standard Operating Proceedures.
About us
Leading the hard working team ensuring we achieve the values of Holmes Chapel Health Centre:
Caring
Integrity
Valuing People
Teamwork
Community Involvement
Commitment
Self-Respect
Take Ownership and Follow Up.
Details
Date posted
21 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A2444-26-0019
Job locations
London Road
Holmes Chapel
CW4 7BB
United Kingdom
Job description
Job responsibilities
The following are the core responsibilities of the Dispensary Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
To be responsible for planning and allocating work for all dispensary staff.
To oversee all dispensing matters within the practice, checking colleagues dispensing as required.
To ensure a tidy working environment exists, to ensure we are meeting safe working and health and safety requirements.
To dispense prescriptions for patients (if qualified)
To collect prescription charges from patients, cash up and balance monies received
To cross reference number and value of prescription charges against statements, ensuring accuracy
To effectively coordinate the requests for repeat prescriptions via telephone, email, online and over the counter
To ensure requests for repeat prescriptions are processed within a 48-hour time frame
To manage the return of medicines from patients
To deal with uncollected medication in accordance with current policy
To effectively manage stock levels within the dispensary, ensuring adequate levels are held, minimising wastage and expenditure
To promote a safe and effective working environment, conforming to legislation, ensuring drugs are stored appropriately within temperature parameters and securely
To collate and communicate any significant events, notifiable safety incidents, and near misses.
To effectively manage the cold chain process, ensuring all staff are aware of the requirement to accurately record temperatures and store items appropriately
To conduct stock takes in accordance with guidance
To process invoices for payment, liaising with the finance officer.
To ensure end of month claims are made via the BSA, that prescriptions have been endorsed, correctly claimed and ensure safe receipt with the BSA.
To assist with QOF targets /DSQS targets.
To oversee that DSQS targets are being achieved, if required task out actions to clinical staff to ensure attainment of targets.
To be responsible for the effective line management, appraisal and development of dispensary staff to ensure a happy, balanced, stable workforce.
To ensure new staff are recruited successfully, oversee their induction and successful integration into the dispensary team.
To ensure staff have completed all statutory and mandatory training within timescales as required within general practice.
To attend Managers meetings and make appropriate suggestions to improve team performance.
To arrange, chair, minute own team meetings within Protected Learning Time. Ensure agenda covers SOPs and any near misses.
To work with a supervisor to take responsibility for developing own clinical competence, leadership and reflective practice skills within the workplace
Job description
Job responsibilities
The following are the core responsibilities of the Dispensary Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
To be responsible for planning and allocating work for all dispensary staff.
To oversee all dispensing matters within the practice, checking colleagues dispensing as required.
To ensure a tidy working environment exists, to ensure we are meeting safe working and health and safety requirements.
To dispense prescriptions for patients (if qualified)
To collect prescription charges from patients, cash up and balance monies received
To cross reference number and value of prescription charges against statements, ensuring accuracy
To effectively coordinate the requests for repeat prescriptions via telephone, email, online and over the counter
To ensure requests for repeat prescriptions are processed within a 48-hour time frame
To manage the return of medicines from patients
To deal with uncollected medication in accordance with current policy
To effectively manage stock levels within the dispensary, ensuring adequate levels are held, minimising wastage and expenditure
To promote a safe and effective working environment, conforming to legislation, ensuring drugs are stored appropriately within temperature parameters and securely
To collate and communicate any significant events, notifiable safety incidents, and near misses.
To effectively manage the cold chain process, ensuring all staff are aware of the requirement to accurately record temperatures and store items appropriately
To conduct stock takes in accordance with guidance
To process invoices for payment, liaising with the finance officer.
To ensure end of month claims are made via the BSA, that prescriptions have been endorsed, correctly claimed and ensure safe receipt with the BSA.
To assist with QOF targets /DSQS targets.
To oversee that DSQS targets are being achieved, if required task out actions to clinical staff to ensure attainment of targets.
To be responsible for the effective line management, appraisal and development of dispensary staff to ensure a happy, balanced, stable workforce.
To ensure new staff are recruited successfully, oversee their induction and successful integration into the dispensary team.
To ensure staff have completed all statutory and mandatory training within timescales as required within general practice.
To attend Managers meetings and make appropriate suggestions to improve team performance.
To arrange, chair, minute own team meetings within Protected Learning Time. Ensure agenda covers SOPs and any near misses.
To work with a supervisor to take responsibility for developing own clinical competence, leadership and reflective practice skills within the workplace
Person Specification
Qualifications
Desirable
- Dispensing Qualification.
- Proven track record as a manager
Experience
Essential
- Experience of Managing a Dispensary
- Experience of Managing in a health care setting
- Experience outside of NHS which can be transferred skills to NHS.
Person Specification
Qualifications
Desirable
- Dispensing Qualification.
- Proven track record as a manager
Experience
Essential
- Experience of Managing a Dispensary
- Experience of Managing in a health care setting
- Experience outside of NHS which can be transferred skills to NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Holmes Chapel Health Centre
Address
London Road
Holmes Chapel
CW4 7BB
United Kingdom
Employer's website
https://www.holmeschapelhealthcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
Holmes Chapel Health Centre
Address
London Road
Holmes Chapel
CW4 7BB
United Kingdom
Employer's website
https://www.holmeschapelhealthcentre.co.uk/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
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Rehabilitation Assistant
Manchester University NHS Foundation Trust View all jobs
Posted 12 day(s) ago
Reference: 2354397
Job summary
The Community Rehabilitation Services in Manchester Local Care Organisation are currently recruiting Band 3 Rehabilitation Assistants. The successful candidate should be passionate about providing care to residents in their own home. Although based in one service will be opportunities to work with a variety of services that make up the ICRS.
ICRS provides therapy for patients with a wider range of conditions who would may be struggling to access care in an out-patient setting. The successful candidates will work with a team of Physiotherapists and Occupational Therapist as well as the wider Multi-Disciplinary Team to provide treatment and intervention as prescribed by a qualified clinician.
The successful applicants will possess experience of working within health or social care teams, show good communication skills and be dedicated to providing high quality care to patients.
Applicants MUST have a UK driving license and access to a vehicle to travel across Manchester to be able to carry out home visits. Please note that evidence of this will be required. If you are unable to provide this evidence you will not progress to interview.
The following posts will be recruited to through this recruitment process: 1 x WTE permanent contract - North Manchester, Victoria Mill Health Centre
1 x WTE permanent contract - South Manchester, Wythenshawe Offices.
0.8 x WTE temporary contract - South Manchester, Wythenshawe Offices.
Main duties of the job
Work with a diverse group for patients with complex medical conditions
Take an active part in the delivery and evaluation of evidence based home exercise and therapeutic programmes under the indirect supervision of a therapist
Work as part of a team to develop and maintain clinical skills and competencies
Work without direct supervision undertaking tasks delegated by a qualified health care professional
Support patients to achieve their goals and promote independence and healthy lifestyles
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year Per annum (pro rata)
Contract
Permanent
Working pattern
Full-time
Reference number
349-LCOD-8286173-RL4
Job locations
Community Sites - Manchester
Manchester
M22 4PJ
United Kingdom
Job description
Job responsibilities
IMPORTANT CANDIDATE INFORMATION
To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading.
Explore Inside MFT Your Candidate Place
To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.
To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided.
Closing vacancy listings early
We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.
Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Disclosure and Barring Service (DBS) check
As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.
What is a DBS Check?
A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:
Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.
Enhanced DBS: Includes the above, plus any additional information held by local police thats considered relevant to the role.
Enhanced with Barred Lists: Includes all of the above, plus checks against the childrens and/or adults barred lists.
Who Needs a DBS Check
Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.
The Costs for a DBS
At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.
For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december
DBS Update Service
Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.
Job description Job responsibilities IMPORTANT CANDIDATE INFORMATION To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading. Explore Inside MFT Your Candidate Place To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply. To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided. Closing vacancy listings early We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below. Use of Artificial Intelligence (AI) in your application Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Disclosure and Barring Service (DBS) check As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone. What is a DBS Check? A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role: Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings. Enhanced DBS: Includes the above, plus any additional information held by local police thats considered relevant to the role. Enhanced with Barred Lists: Includes all of the above, plus checks against the childrens and/or adults barred lists. Who Needs a DBS Check Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role. The Costs for a DBS At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred. For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december DBS Update Service Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.
Person Specification
Qualifications
Essential
- GCSE/'O' levels in numeracy and literacy
Desirable
- NVQ II or above health related
Experience
Essential
- Previous experience in caring for patients a health or social care setting
Desirable
- Experience of working with older people/ frailty
Knowledge and skills
Essential
- Ability to teach practical skills.
- Ability to move and handle patients and equipment with appropriate training
- Able to develop and maintain effective communication with a range of people about a range of matters
- Good interpersonal and organisational skills
- Able to deal with sensitive issues with tact and diplomacy
- Able to maintain confidentiality and discretion
- Able to work within a team
- Able to apply knowledge of polices, procedures, legislation and professional standards of practice
Desirable
- Experience of lone working in the community
- Experience of exercise delivery
Person Specification Qualifications Essential GCSE/'O' levels in numeracy and literacy Desirable NVQ II or above health related Experience Essential Previous experience in caring for patients a health or social care setting Desirable Experience of working with older people/ frailty Knowledge and skills Essential Ability to teach practical skills. Ability to move and handle patients and equipment with appropriate training Able to develop and maintain effective communication with a range of people about a range of matters Good interpersonal and organisational skills Able to deal with sensitive issues with tact and diplomacy Able to maintain confidentiality and discretion Able to work within a team Able to apply knowledge of polices, procedures, legislation and professional standards of practice Desirable Experience of lone working in the community Experience of exercise delivery
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Manchester University NHS Foundation Trust
Address
Community Sites - Manchester
Manchester
M22 4PJ
United Kingdom
Employer's website
https://mft.nhs.uk/careers/ (Opens in a new tab)
Employer details
Employer name
Manchester University NHS Foundation Trust
Address
Community Sites - Manchester
Manchester
M22 4PJ
United Kingdom
Employer's website
https://mft.nhs.uk/careers/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Medical Receptionist / Administrator
Victoria Mill Medical Practice View all jobs
Posted 12 day(s) ago
Reference: 2354374
Job summary
Medical Receptionist Join Our Friendly GP Practice
We are looking for an experienced, friendly and reliable Medical Receptionist to join our busy GP practice.
This is a varied and demanding role where you will be the first point of contact for our patients. You will need to be confident, calm and compassionate, with the ability to communicate effectively with patients who may sometimes be upset, frustrated or challenging.
The successful candidate will understand that GP reception is a busy and sometimes challenging environment. You will need to be able to remain calm when the phones are ringing, the waiting room is busy and patients are frustrated, while continuing to provide a professional and compassionate service.
You will also need to be comfortable maintaining boundaries and following practice policies, even when dealing with difficult conversations.
Previous experience within general practice and knowledge of EMIS would be highly desirable.
Essential working pattern
You must be available to work
Monday: 1:00pm 6:30pm
Friday: 8:00am 6:30pm
Additional hours may be available depending on the needs of the practice.
Please do not apply if you are unable to commit to these days and hours.
Main duties of the job
The role
Your responsibilities will include:
Welcoming patients and visitors and providing a professional and friendly first point of contact
Answering a busy telephone line and dealing with patient enquiries
Booking, cancelling and rearranging appointments
Using EMIS to access and update patient records and manage appointments
Processing prescription requests and other administrative enquiries
Dealing appropriately and sensitively with confidential and sometimes complex information
Liaising with GPs, nurses, pharmacists and the wider practice team
Maintain accurate patient records
Follow practice procedures relating to confidentiality, safeguarding and information governance
Dealing professionally with difficult or challenging patients and situations
Supporting colleagues and contributing to the smooth running of the practice
About us
What we offer
A friendly and supportive practice team
A varied role within a busy GP practice
Training and development opportunities
NHS Pension Scheme
Free on site parking
28 days Pro-Rata annual leave entitlement
Your Birthday Off
The opportunity to develop your skills within primary care
Details
Date posted
21 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2593-26-0005
Job locations
10 Lower Vickers Street
Miles Platting
Manchester
M40 7LH
United Kingdom
Job description
Job responsibilities
We are a friendly practice with a 4088 patients list size. The clinical team is 2 GP, ANP, Practice Nurse, Nurse associate, 2 prescribing pharmacists, 2 long term locums, practice manager, SAS manager and admin / reception team.
Job PurposeTo provide a professional, efficient and welcoming reception service to patients and visitors, ensuring that patients receive appropriate assistance and are directed to the most suitable healthcare professional or service.
The post holder will work as part of the wider practice team and will contribute to the effective day-to-day running of the reception and administrative functions of the practice.
The role requires excellent communication skills, a calm and professional approach and the ability to deal sensitively and appropriately with patients who may be distressed, frustrated or challenging.
Key ResponsibilitiesReception and Patient ServicesProvide a friendly, professional and welcoming service to all patients and visitors.
Act as the first point of contact for patients contacting the practice by telephone, face-to-face or through other communication channels.
Answer telephone calls promptly and professionally, dealing with enquiries appropriately.
Book, cancel and rearrange appointments using EMIS Web.
Ensure patients are directed to the most appropriate clinician, service or healthcare provider in accordance with practice procedures.
Provide patients with appropriate information regarding appointments, services and practice procedures.
Deal appropriately with urgent requests and escalate concerns to the appropriate member of the clinical or management team.
Assist patients who may have additional needs, including those who are elderly, vulnerable or require additional support.
Accurately access and update patient records using EMIS Web.
Maintain accurate and up-to-date patient information in accordance with practice procedures.
Process prescription requests in line with practice policy.
Process incoming and outgoing correspondence as required.
Undertake administrative tasks associated with patient care and the smooth running of the practice.
Complete tasks accurately and within required timescales.
Maintain a good working knowledge of practice systems and procedures.
Communicate clearly, professionally and courteously with patients, relatives, carers and colleagues.
Remain calm and professional when dealing with difficult, distressed or angry patients.
Use appropriate communication and de-escalation techniques when managing challenging situations.
Maintain appropriate professional boundaries while remaining compassionate and helpful.
Escalate aggressive, threatening or inappropriate behaviour in accordance with practice procedures.
Report any concerns regarding patient safety, safeguarding or behaviour to the appropriate member of staff.
Work collaboratively with GPs, nurses, pharmacists, healthcare professionals, administrative staff and management.
Support colleagues during busy periods and assist with maintaining an effective reception service.
Attend team meetings and training sessions as required.
Communicate relevant information effectively to colleagues.
Be flexible and willing to undertake additional duties within the scope of the role when required.
Maintain strict patient confidentiality at all times.
Comply with GDPR, UK data protection legislation and practice information governance policies.
Ensure patient information is only accessed and shared appropriately.
Maintain confidentiality when dealing with patients both within and outside the practice.
Follow practice policies relating to information security and the use of clinical systems.
Maintain an awareness of safeguarding responsibilities within general practice.
Recognise and appropriately escalate concerns relating to children, young people and vulnerable adults.
Follow the practice safeguarding policies and procedures.
Complete mandatory safeguarding training as required.
Comply with practice health and safety policies.
Report accidents, incidents, hazards and concerns appropriately.
Maintain a clean, safe and professional reception environment.
Follow infection prevention and control procedures.
Complete mandatory training relevant to the role.
Job description
Job responsibilities
We are a friendly practice with a 4088 patients list size. The clinical team is 2 GP, ANP, Practice Nurse, Nurse associate, 2 prescribing pharmacists, 2 long term locums, practice manager, SAS manager and admin / reception team.
Job PurposeTo provide a professional, efficient and welcoming reception service to patients and visitors, ensuring that patients receive appropriate assistance and are directed to the most suitable healthcare professional or service.
The post holder will work as part of the wider practice team and will contribute to the effective day-to-day running of the reception and administrative functions of the practice.
The role requires excellent communication skills, a calm and professional approach and the ability to deal sensitively and appropriately with patients who may be distressed, frustrated or challenging.
Key ResponsibilitiesReception and Patient ServicesProvide a friendly, professional and welcoming service to all patients and visitors.
Act as the first point of contact for patients contacting the practice by telephone, face-to-face or through other communication channels.
Answer telephone calls promptly and professionally, dealing with enquiries appropriately.
Book, cancel and rearrange appointments using EMIS Web.
Ensure patients are directed to the most appropriate clinician, service or healthcare provider in accordance with practice procedures.
Provide patients with appropriate information regarding appointments, services and practice procedures.
Deal appropriately with urgent requests and escalate concerns to the appropriate member of the clinical or management team.
Assist patients who may have additional needs, including those who are elderly, vulnerable or require additional support.
Accurately access and update patient records using EMIS Web.
Maintain accurate and up-to-date patient information in accordance with practice procedures.
Process prescription requests in line with practice policy.
Process incoming and outgoing correspondence as required.
Undertake administrative tasks associated with patient care and the smooth running of the practice.
Complete tasks accurately and within required timescales.
Maintain a good working knowledge of practice systems and procedures.
Communicate clearly, professionally and courteously with patients, relatives, carers and colleagues.
Remain calm and professional when dealing with difficult, distressed or angry patients.
Use appropriate communication and de-escalation techniques when managing challenging situations.
Maintain appropriate professional boundaries while remaining compassionate and helpful.
Escalate aggressive, threatening or inappropriate behaviour in accordance with practice procedures.
Report any concerns regarding patient safety, safeguarding or behaviour to the appropriate member of staff.
Work collaboratively with GPs, nurses, pharmacists, healthcare professionals, administrative staff and management.
Support colleagues during busy periods and assist with maintaining an effective reception service.
Attend team meetings and training sessions as required.
Communicate relevant information effectively to colleagues.
Be flexible and willing to undertake additional duties within the scope of the role when required.
Maintain strict patient confidentiality at all times.
Comply with GDPR, UK data protection legislation and practice information governance policies.
Ensure patient information is only accessed and shared appropriately.
Maintain confidentiality when dealing with patients both within and outside the practice.
Follow practice policies relating to information security and the use of clinical systems.
Maintain an awareness of safeguarding responsibilities within general practice.
Recognise and appropriately escalate concerns relating to children, young people and vulnerable adults.
Follow the practice safeguarding policies and procedures.
Complete mandatory safeguarding training as required.
Comply with practice health and safety policies.
Report accidents, incidents, hazards and concerns appropriately.
Maintain a clean, safe and professional reception environment.
Follow infection prevention and control procedures.
Complete mandatory training relevant to the role.
Person Specification
Experience
Essential
- Previous experience in a GP practice, medical reception or similar healthcare environment.
- Experience dealing directly with members of the public.
- Experience working in a busy environment where priorities can change quickly.
- Skills and Knowledge
- Good working knowledge of EMIS Web.
- Excellent verbal and written communication skills.
- Good IT skills.
- Accurate data entry and attention to detail.
- Ability to prioritise and organise workload effectively.
- Ability to maintain confidentiality.
- Ability to remain calm and professional under pressure.
- Ability to deal appropriately with difficult or challenging patients.
Desirable
- Previous experience working in general practice.
- Experience using EMIS Web for appointments and patient records.
- Knowledge of NHS primary care services.
- Knowledge of care navigation and signposting.
- Knowledge of safeguarding and information governance within a healthcare setting.
- Previous experience dealing with challenging or vulnerable patients.
Qualifications
Essential
- GCSE grade A - C English and Maths
Person Specification
Experience
Essential
- Previous experience in a GP practice, medical reception or similar healthcare environment.
- Experience dealing directly with members of the public.
- Experience working in a busy environment where priorities can change quickly.
- Skills and Knowledge
- Good working knowledge of EMIS Web.
- Excellent verbal and written communication skills.
- Good IT skills.
- Accurate data entry and attention to detail.
- Ability to prioritise and organise workload effectively.
- Ability to maintain confidentiality.
- Ability to remain calm and professional under pressure.
- Ability to deal appropriately with difficult or challenging patients.
Desirable
- Previous experience working in general practice.
- Experience using EMIS Web for appointments and patient records.
- Knowledge of NHS primary care services.
- Knowledge of care navigation and signposting.
- Knowledge of safeguarding and information governance within a healthcare setting.
- Previous experience dealing with challenging or vulnerable patients.
Qualifications
Essential
- GCSE grade A - C English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Victoria Mill Medical Practice
Address
10 Lower Vickers Street
Miles Platting
Manchester
M40 7LH
United Kingdom
Employer's website
https://www.victoriamillmedicalpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Victoria Mill Medical Practice
Address
10 Lower Vickers Street
Miles Platting
Manchester
M40 7LH
United Kingdom
Employer's website
https://www.victoriamillmedicalpractice.co.uk/ (Opens in a new tab)
Apply Now
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Office Administrator
Lincolnshire And District Medical Services (LADMS) View all jobs
Posted 12 day(s) ago
Reference: 2354354
Job summary
To provide comprehensive administration support to LADMS HQ and across Enhanced Access, INR service and PGPL. This will include being the first point of contact for that service and the patients and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.
There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of SystmOne alongside all Microsoft Office systems including Word and Excel.
The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Systm1 and/or Semble). The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate.
There may be a requirement to provide supervision to support administrators, secretaries or apprentice posts.
The post holder will be key in ensuring referrals and tasks are completed across NHS and private medical contracts. Their work is managed rather than supervised and they are accountable for their own actions manager is available for reference but generally, they will manage their own workload.
Main duties of the job
To ensure referrals are completed within NICE guidelines, tasks are managed appropriately and provide key administrative support to both NHS and private services.
There will be opportunities to support management in new contracts and growth of the company, which will enable development across a new area.
About us
Lincolnshire and District Medical Services (LADMS) is an independent primary care provider based in Louth, Lincolnshire. Established in 2007, it works alongside the NHS to deliver a range of GP and community healthcare services across Lincolnshire, with a particular focus on improving access to primary care. It is a private limited company regulated by the Care Quality Commission (CQC) and operates under NHS contracts as well as providing some private healthcare services.
LADMS delivers services including GP practices, enhanced and extended access appointments, urgent and routine primary care, women's health, diagnostic and screening services, and some private GP services. The organisation's aim is to provide accessible, high-quality, patient-centred care while supporting local NHS services through flexible and innovative models of healthcare delivery. It works closely with NHS commissioners and other healthcare partners across Lincolnshire to improve access to care and meet local population needs.
Details
Date posted
21 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
E0187-26-0010
Job locations
Office 7
Fairfield Enterprise Centre
Fairfield Industrial Estate
Louth, Lincolnshire
LN11 0LS
United Kingdom
Job description
Job responsibilities
Description of the duties
Liaise with a wide range of stakeholders, both internal to the organisation and external, including:
- Medical Staff
- Secondary & Acute Care
- General Practice
- Service Users and Carers
- Health and Social Care teams
- Third sector/voluntary agencies
Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies.
Exchange verbal and written information with patients, staff and carers relating to appointments, referrals etc.
Assist in daily completion of all referrals for the Enhanced Access Service.
Assist in daily completion of all tasks for the INR Service.
Ensure rotas across Semble are maintained and updated.
Managing room bookings as required across all sites.
Maintaining stock lists across all sites including ordering stock and stationery as required.
Ensuring staff training is complete and HR Records are maintained and up to date whilst maintaining strict confidentiality.
Administrative support for new services as LADMS continues to grow and expand.
Oversee the operational delivery of the Enhanced Access Service from ensuring KPIs tasks on clinical systems are completed.
To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.
Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Head of Operations or Clinical Lead as appropriate.
Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto Systm1 and Semble.
The post holder will order stationery and other necessary items for the team via the procurement system. May be responsible for petty cash float/handling.
Provide support to Systems and Operations Officer with the day to day running of the Private GP Practice(s).
Clerical duties including photocopying and scanning, e.g. documents required for ID checking purposes etc.
Take part in the HQ On call rota to support out of hours services
Provide cover for colleagues when and where necessary.
Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met.
Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately.
Oversee joint mailboxes and ensure they are managed appropriately and in a timely manner.
Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisations requirements for Information Governance, RMS, and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines.
Participate in any/all associated training, development and appraisal processes relevant to required duties of this post.
Other tasks which are commensurate with the broad purpose and banding of the post.
Job description Job responsibilities Description of the duties Liaise with a wide range of stakeholders, both internal to the organisation and external, including:Medical StaffSecondary & Acute CareGeneral PracticeService Users and CarersHealth and Social Care teamsThird sector/voluntary agencies Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies. Exchange verbal and written information with patients, staff and carers relating to appointments, referrals etc. Assist in daily completion of all referrals for the Enhanced Access Service. Assist in daily completion of all tasks for the INR Service. Ensure rotas across Semble are maintained and updated. Managing room bookings as required across all sites. Maintaining stock lists across all sites including ordering stock and stationery as required. Ensuring staff training is complete and HR Records are maintained and up to date whilst maintaining strict confidentiality. Administrative support for new services as LADMS continues to grow and expand. Oversee the operational delivery of the Enhanced Access Service from ensuring KPIs tasks on clinical systems are completed. To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner. Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Head of Operations or Clinical Lead as appropriate. Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto Systm1 and Semble. The post holder will order stationery and other necessary items for the team via the procurement system. May be responsible for petty cash float/handling. Provide support to Systems and Operations Officer with the day to day running of the Private GP Practice(s). Clerical duties including photocopying and scanning, e.g. documents required for ID checking purposes etc. Take part in the HQ On call rota to support out of hours services Provide cover for colleagues when and where necessary. Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met. Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately. Oversee joint mailboxes and ensure they are managed appropriately and in a timely manner. Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisations requirements for Information Governance, RMS, and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines. Participate in any/all associated training, development and appraisal processes relevant to required duties of this post. Other tasks which are commensurate with the broad purpose and banding of the post.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths.
Desirable
- Qualified to NVQ level 2 in Business Administration.
Experience
Essential
- Understanding of NHS administrative processes or willingness to learn.
- Commitment to equality, diversity, safeguarding, and patient-centred care.
Desirable
- Experience using clinical systems (e.g. SystmOne).
- Previous work experience within a healthcare environment.
- Knowledge of patient confidentiality, GDPR, and information governance.
Person Specification Qualifications Essential GCSE grade A to C in English and Maths. Desirable Qualified to NVQ level 2 in Business Administration. Experience Essential Understanding of NHS administrative processes or willingness to learn. Commitment to equality, diversity, safeguarding, and patient-centred care. Desirable Experience using clinical systems (e.g. SystmOne). Previous work experience within a healthcare environment. Knowledge of patient confidentiality, GDPR, and information governance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lincolnshire And District Medical Services (LADMS)
Address
Office 7
Fairfield Enterprise Centre
Fairfield Industrial Estate
Louth, Lincolnshire
LN11 0LS
United Kingdom
Employer's website
http://www.ladms.co.uk/ (Opens in a new tab)
Employer details
Employer name
Lincolnshire And District Medical Services (LADMS)
Address
Office 7
Fairfield Enterprise Centre
Fairfield Industrial Estate
Louth, Lincolnshire
LN11 0LS
United Kingdom
Employer's website
http://www.ladms.co.uk/ (Opens in a new tab)
Apply Now
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Success!
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Nursing Associate
Norfolk & Suffolk Foundation NHS Trust View all jobs
Posted 12 day(s) ago
Reference: 2354344
Job summary
We are looking to recruit a qualified Band 4 Nurse Associate to join Sandringham ward Julian Hospital
We are a strong and credible team, with a friendly atmosphere, where productive ideas are welcomed and explored. Are you a highly motivated and passionate about patient care? Do you believe in keeping Service Users and Carers at the heart of everything you do? Would you like to work in well supported, dynamic, enthusiastic recovery focused team? We are looking for innovative and focused practitioners who are determined to make a positive difference to the care of our Service Users. If this feels like you, we want to hear from you.
Main duties of the job
We are looking for energised individuals who will be excited to be part of something very special. We want creativity, innovative ideas and passion towards providing excellent patient care. If you want to make a difference in people's lives and change it for the better than we want you to be part of our fantastic team!
Working alongside our Clinical Support Workers and Registered Nurses, you will work a combination of shifts including unsociable hours, weekends and bank holidays.
You will be responsible for assessments, risk management, care planning, and co-ordination of care delivery. You will support the Registered Nurses with the day to day activities and provide support to service users throughout their recovery journey.
Working within a well-resourced team, supported with regular supervision and opportunities to work in partnership with health and social care in the wider multi-disciplinary service, we want to develop the role of Nursing Associate to enable participation in a wider range of opportunities including change management projects such as quality improvement.
About us
Our Trust values of Team, Accountability, Learn and Kind sum up perfectly what this role encompasses. If you have the right values to join our organisation, you will be supported with a programme of training and development.
There are endless opportunities available, and we are keen to welcome new faces to join our team on a permanent basis. We understand that to attract the best people, we need to develop career pathways and support staff to reach their full potential. We pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
In addition, we also offer the following benefits:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- gym membership
- NHS discounts and many more.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year gross per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
246-CEN8281488
Job locations
Sandringham ward Julian Hospital;
Bowthorpe Road
Norwich
NR2 3TD
United Kingdom
Job description
Job responsibilities
Please note that applicants for this role require:
A Care certificate or completed within first 12 weeks of start date, or relevant equivalent qualification.
AND
Foundation Degree in Health and Social Care / Mental Health at Level 5 orApprenticeship in Health & Social Care / Mental Health Level 5.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Job description
Job responsibilities
Please note that applicants for this role require:
A Care certificate or completed within first 12 weeks of start date, or relevant equivalent qualification.
AND
Foundation Degree in Health and Social Care / Mental Health at Level 5 orApprenticeship in Health & Social Care / Mental Health Level 5.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Person Specification
Qualifications
Essential
- Registered Nursing Associate - on the NMC Register
- Care Certificate
Experience
Essential
- Understanding the importance of the promotion of health and wellbeing - "Making every Contact Count"
- Previous experience of working in an NHS health care setting
Desirable
- Experience of working in other NHS settings
Skills
Essential
- Ability to work effectively as a team player under appropriate supervision and as part of the MDT
- Ability to deal with non-routine and unpredictable nature of the work load and individual SU contact
Desirable
- Be an effective role model
Other
Essential
- Ability to move between Trust sites as required by the needs of the service
- Ability to work on own initiative
- Ability to take part in clinical supervision and reflective practice
Knowledge
Essential
- Understanding of the scope and the role of the Nursing Associate in the context of the team and the organisation, and how the role may contribute to service development
Desirable
- Understanding of evidence based practice
Person Specification
Qualifications
Essential
- Registered Nursing Associate - on the NMC Register
- Care Certificate
Experience
Essential
- Understanding the importance of the promotion of health and wellbeing - "Making every Contact Count"
- Previous experience of working in an NHS health care setting
Desirable
- Experience of working in other NHS settings
Skills
Essential
- Ability to work effectively as a team player under appropriate supervision and as part of the MDT
- Ability to deal with non-routine and unpredictable nature of the work load and individual SU contact
Desirable
- Be an effective role model
Other
Essential
- Ability to move between Trust sites as required by the needs of the service
- Ability to work on own initiative
- Ability to take part in clinical supervision and reflective practice
Knowledge
Essential
- Understanding of the scope and the role of the Nursing Associate in the context of the team and the organisation, and how the role may contribute to service development
Desirable
- Understanding of evidence based practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
Sandringham ward Julian Hospital;
Bowthorpe Road
Norwich
NR2 3TD
United Kingdom
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
Sandringham ward Julian Hospital;
Bowthorpe Road
Norwich
NR2 3TD
United Kingdom
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Team Administrator
Central and North West London NHS Foundation Trust View all jobs
Posted 12 day(s) ago
Reference: 2354339
Job summary
Are you highly motivated, flexible and conscientious with excellent interpersonal and communication skills? Are you able to work in a busy environment, being organised and maintaining a high-level of accuracy and attention to detail?
We are looking to recruit a team administrator to join our 0-19 Service in Hillingdon.
The post holder will be based within our North CNWL sites but expected to cover sites across the Hillingdon O-19 service. As part of the role you will be expected to travel to and attend weekly baby clinics to provide administrative support at local clinics and children's centres.
Please note that in order to meet the needs of the Trust's service, you may be required to provide cover to other teams from time to time to work outside your normal place of work. The Trust reserves the right to change your normal place of work to any other location within the Trust.
We will offer you a supportive environment where your contribution is valued and your development is encouraged. This is an exciting opportunity and we would want to hear from you if you are keen to embrace a new challenge.
Main duties of the job
The post holder will be responsible for providing efficient and high-quality clerical support to the Health Visiting and School Nursing teams across Hillingdon and will be an integral part of their team in order to maintain smooth running and operation of their service, working closely with the Operational and Business Support Manager and clinical staff.
The post holder will have excellent interpersonal skills and have the ability to communicate effectively with service users, carers, health professionals and team members.
In addition, the post holder must possess good IT skills and be able to analyse and interpret data. They will be required to help maintain clinical database systems, and assist with clinical audits and information monitoring.
The post holder will work under own initiative with a flexible and adaptable approach to the job role in order to meet the changing service needs.
This role will involve a high level of discretion and confidentiality as the post holder will come into contact with some sensitive patient and staff data and information.
About us
We're passionate about delivering first-class patient-centred, safe and effective care. Patients are at the heart of everything we do.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don't meet the Transitional Provision (above)we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year per annum pro rata inc HCAS
Contract
Permanent
Working pattern
Part-time
Reference number
333-G-HC-1656
Job locations
Various Hillingdon Sites
Hillingdon
UB10 8RE
United Kingdom
Job description
Job responsibilities
- Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary.
- To provide and receive complex and sensitive information using tact and diplomacy.
- To act in accordance with the Service in processing new referrals. This includes but is not limited to: allocating referrals, completing Excel spread sheets and making sure all administration processes for each referral are adhered to with speed and fluency.
- To create/accept referrals within the Systemone platform and highlight for clinical triage. To assist with onward referrals to other teams.
- To monitor Systemone wait lists and caseloads and assist with the allocation of patients and entering patient details into appropriate health care professionals diaries.
- To regularly access and monitor the generic email systems, responding to all queries or redirecting as appropriate.
- Maintain service line databases for record keeping, ensuring accurate reporting.
- Complete regular archiving of patient notes in line with trust policies and procedures.
- To act as Subject Access Coordinator for the service, attend required training, and follow the Trusts policies and procedures.
- To provide administration support for service line clinicians.
- To undertake word processing tasks such as letters and memos, reports, notices, and e-mails, including via dictation software.
- To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required.
- To maintain and monitor stock as required and use set processes for ordering of goods/supplies.
- To have the ability to use the E-procurement system and raise any queries/issues when necessary. To support procurement processes for service line, including ordering, liaison, receipting, and invoice processing.
- To have a comprehensive understanding of computer software such as MS Office and to be the lead on using SystmOne
- To collate and present activity data for service and management meetings and for monthly and ad hoc statistical returns via Tableau or other.
- To assist with the training of new staff members and bank staff as and when necessary.
- To co-ordinate, monitor and record the mandatory training for the department ensuring that staff are reminded when training is due (if applicable).
- To organise, attend and contribute to the departmental and service meetings, which may include room/venue booking, distribute agendas, take and distribute minutes, and action any decisions made by the team as appropriate.
Job description Job responsibilities Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary. To provide and receive complex and sensitive information using tact and diplomacy. To act in accordance with the Service in processing new referrals. This includes but is not limited to: allocating referrals, completing Excel spread sheets and making sure all administration processes for each referral are adhered to with speed and fluency. To create/accept referrals within the Systemone platform and highlight for clinical triage. To assist with onward referrals to other teams. To monitor Systemone wait lists and caseloads and assist with the allocation of patients and entering patient details into appropriate health care professionals diaries. To regularly access and monitor the generic email systems, responding to all queries or redirecting as appropriate. Maintain service line databases for record keeping, ensuring accurate reporting. Complete regular archiving of patient notes in line with trust policies and procedures. To act as Subject Access Coordinator for the service, attend required training, and follow the Trusts policies and procedures. To provide administration support for service line clinicians. To undertake word processing tasks such as letters and memos, reports, notices, and e-mails, including via dictation software. To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required. To maintain and monitor stock as required and use set processes for ordering of goods/supplies. To have the ability to use the E-procurement system and raise any queries/issues when necessary. To support procurement processes for service line, including ordering, liaison, receipting, and invoice processing. To have a comprehensive understanding of computer software such as MS Office and to be the lead on using SystmOne To collate and present activity data for service and management meetings and for monthly and ad hoc statistical returns via Tableau or other. To assist with the training of new staff members and bank staff as and when necessary. To co-ordinate, monitor and record the mandatory training for the department ensuring that staff are reminded when training is due (if applicable). To organise, attend and contribute to the departmental and service meetings, which may include room/venue booking, distribute agendas, take and distribute minutes, and action any decisions made by the team as appropriate.
Person Specification
Qualifications
Essential
- GCSEs or equivalent in Maths and English
Experience
Essential
- Experience of working in administrative capacity
- Understanding of Equal opportunities and diversity
- Understanding of data protection & confidentiality
Desirable
- Experience of working in a customer care setting
- Experience of working in a healthcare setting
- Knowledge of Patient Appointment/Database Systems i.e. SystmOne
Skills
Essential
- Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel
- Accurate data entry and typing skills
- Excellent written and verbal communication skills
- Able to work to a high level of accuracy and with attention to detail
- Demonstratable Knowledge of using different systems and databases
- Ability to work unsupervised
- Excellent time management skills, with the ability to work effectively under pressure, meet deadlines and prioritise workload
- Ability to work within a team
Personal Qualities
Essential
- Self motivator
- Capacity to manage a demanding workload
- Good inter-personal skills
- Good team player
Person Specification Qualifications Essential GCSEs or equivalent in Maths and English Experience Essential Experience of working in administrative capacity Understanding of Equal opportunities and diversity Understanding of data protection & confidentiality Desirable Experience of working in a customer care setting Experience of working in a healthcare setting Knowledge of Patient Appointment/Database Systems i.e. SystmOne Skills Essential Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel Accurate data entry and typing skills Excellent written and verbal communication skills Able to work to a high level of accuracy and with attention to detail Demonstratable Knowledge of using different systems and databases Ability to work unsupervised Excellent time management skills, with the ability to work effectively under pressure, meet deadlines and prioritise workload Ability to work within a team Personal Qualities Essential Self motivator Capacity to manage a demanding workload Good inter-personal skills Good team player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Various Hillingdon Sites
Hillingdon
UB10 8RE
United Kingdom
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Various Hillingdon Sites
Hillingdon
UB10 8RE
United Kingdom
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)
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Posted 12 day(s) ago
Reference: 2354336
Job summary
An exciting opportunity for a 6 month secondment has arisen within the Older People's Community Mental Health Team for a Community Support Worker. In helping us deliver outstanding mental health care you'll be making a real difference to residents and their families within Stockport every single day, with support from the organisation and your colleagues every step of the way. As part of our vibrant culture you'll build lasting professional relationships that will take you further, whatever your career goal.
Stockport Older People's Community Mental Health Team supports people over the age of 65 who have severe and complex mental health needs both of organic and functional in nature. The team in primarily made up of Mental Health Nurses, an Occupational Therapist and Psychologist however we work closely with our partner colleagues in Social Care.
Main duties of the job
To work as part of the multidisciplinary team and provide support on both an individual and group basis to individuals experiencing mental health problems to enable them to achieve their full potential through accessing resources available within their wider communities and equipping them with the skills and confidence to enable them to manage their lives independently.
Stockport Older People's Community Mental Health Team is a friendly team which works with people over the age of 65 who have a moderate to severe mental disorders, who may present with behaviours that challenge and have associated complex needs and risks.
About us
We are proud to provide a high quality mental health service based on the Recovery Model.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year Per Annum, pro rata
Contract
Secondment
Working pattern
Full-time
Reference number
311-S768-26-A
Job locations
The Meadows
Owens Farm Drive
Stockport
SK2 5EQ
United Kingdom
Job description
Job responsibilities
Main Duties and Responsibilities
To provide support to an allocated group of service users, promote their recovery and help to maintain them in their community environment. To assist qualified practitioners in assessment, planning, implementing and evaluating individual care plans. To ensure that service users engage effectively with the agreed Care Plan and access appropriate services. Positively promote independent living of service users within the community Provide support and interventions to service users in their own homes and the wider community based upon their assessed needs. Assist service users to make full use of community resources. Support service users to become involved in social activities in line with their assessed needs and planned care. Support service users to establish and maintain effective interpersonal relationships. Provide regular and practical support for service users and their carers in managing dignity and independence. Provide support with activities of daily living. Help service users gain access to resources required to meet their needs. Provide information on health promotion and support physical health management. Help to identify early signs of relapse by monitoring the service users progress, level of functioning and mental state and to alert the appropriate staff involved in the service users care. Report regularly to care coordinators and keyworkers. To promote independence and choice. To maintain adequate records as required by existing procedures, entering appropriate details on the service users case notes as necessary. To attend and actively participate in training sessions, team/care planning review meetings and supervision as appropriate. To contribute to the ongoing development of the service To ensure that electronic care records are efficiently maintained. To contribute to audits as required, providing relevant data as required in line withperformance monitoring targets. To deal appropriately with clinical incidents and complaints from patients, relatives and members of the public, via line manager, in accordance with Trust policy. To assist qualified practitioners in undertaking physical health checks To undertake such other duties as may be determined from time to time within the general scope of the post.
This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.
Job description
Job responsibilities
Main Duties and Responsibilities
To provide support to an allocated group of service users, promote their recovery and help to maintain them in their community environment. To assist qualified practitioners in assessment, planning, implementing and evaluating individual care plans. To ensure that service users engage effectively with the agreed Care Plan and access appropriate services. Positively promote independent living of service users within the community Provide support and interventions to service users in their own homes and the wider community based upon their assessed needs. Assist service users to make full use of community resources. Support service users to become involved in social activities in line with their assessed needs and planned care. Support service users to establish and maintain effective interpersonal relationships. Provide regular and practical support for service users and their carers in managing dignity and independence. Provide support with activities of daily living. Help service users gain access to resources required to meet their needs. Provide information on health promotion and support physical health management. Help to identify early signs of relapse by monitoring the service users progress, level of functioning and mental state and to alert the appropriate staff involved in the service users care. Report regularly to care coordinators and keyworkers. To promote independence and choice. To maintain adequate records as required by existing procedures, entering appropriate details on the service users case notes as necessary. To attend and actively participate in training sessions, team/care planning review meetings and supervision as appropriate. To contribute to the ongoing development of the service To ensure that electronic care records are efficiently maintained. To contribute to audits as required, providing relevant data as required in line withperformance monitoring targets. To deal appropriately with clinical incidents and complaints from patients, relatives and members of the public, via line manager, in accordance with Trust policy. To assist qualified practitioners in undertaking physical health checks To undertake such other duties as may be determined from time to time within the general scope of the post.
This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.
Person Specification
Education/Qualifications
Essential
- Good standard of general education including good numeracy and literacy skills.
- Evidence of recent further development / training.
- NVQ 3 or equivalent
- Commitment to undertake Continuing Personal Development
Experience
Essential
- Experience of undertaking a supportive role.
- Experience of working with individuals with mental health needs
- Experience of working with individuals in distress
Knowledge
Essential
- Understanding of mental health issues and how these impact on individuals.
- Understanding of confidentiality and data protection issues.
Desirable
- Awareness of local services.
- Knowledge of benefits / employment systems.
- An understanding of the mental health system.
Skills and abilities
Essential
- Ability to listen effectively
- Good written and verbal communication skills
- Ability to empathise with service users
- Ability to implement care plans for individuals with the support of others as appropriate.
- Ability to create innovative solutions to help empower service users.
- Ability to work unsupervised in a range of settings.
- Ability to form positive therapeutic relationships with service users and carers.
- Willingness to make a positive contribution to improving the quality of life for people with mental health problems using the Recovery Model.
- Ability to acknowledge diversity and promote anti-discriminatory practice / equal opportunities.
- Ability to provide practical support with daily living activities.
- An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour.
- Basic IT Skills
- Ability to work flexibly and to prioritise workload
- Ability to work as part of a team, to support the development of the service including the development of an Assertive Out Reach Service
Person Specification
Education/Qualifications
Essential
- Good standard of general education including good numeracy and literacy skills.
- Evidence of recent further development / training.
- NVQ 3 or equivalent
- Commitment to undertake Continuing Personal Development
Experience
Essential
- Experience of undertaking a supportive role.
- Experience of working with individuals with mental health needs
- Experience of working with individuals in distress
Knowledge
Essential
- Understanding of mental health issues and how these impact on individuals.
- Understanding of confidentiality and data protection issues.
Desirable
- Awareness of local services.
- Knowledge of benefits / employment systems.
- An understanding of the mental health system.
Skills and abilities
Essential
- Ability to listen effectively
- Good written and verbal communication skills
- Ability to empathise with service users
- Ability to implement care plans for individuals with the support of others as appropriate.
- Ability to create innovative solutions to help empower service users.
- Ability to work unsupervised in a range of settings.
- Ability to form positive therapeutic relationships with service users and carers.
- Willingness to make a positive contribution to improving the quality of life for people with mental health problems using the Recovery Model.
- Ability to acknowledge diversity and promote anti-discriminatory practice / equal opportunities.
- Ability to provide practical support with daily living activities.
- An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour.
- Basic IT Skills
- Ability to work flexibly and to prioritise workload
- Ability to work as part of a team, to support the development of the service including the development of an Assertive Out Reach Service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Pennine Care NHS FT
Address
The Meadows
Owens Farm Drive
Stockport
SK2 5EQ
United Kingdom
Employer's website
Employer details
Employer name
Pennine Care NHS FT
Address
The Meadows
Owens Farm Drive
Stockport
SK2 5EQ
United Kingdom
Employer's website
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Band 3 Clinical Services Administrator - Bristol
Avon & Wiltshire Mental Health Partnership NHS Trust View all jobs
Posted 12 day(s) ago
Reference: 2354314
Job summary
We are looking for a highly motivated and enthusiastic person to support the team manager both in the running of an exciting specialist team and the development of this team across Bristol, North Somerset and South Gloucestershire.
The post holder will provide a comprehensive administrative service to the teams. You should have excellent interpersonal skills, a good telephone manner, WP/IT skills and the ability to work both on your own and as part of a team. In addition, you should have relevant office experience, a sound knowledge of Microsoft Word processing, good knowledge of databases and a working knowledge of RiO
The post-holder will contribute to the collation of audit information and will have a proven track record of being able to produce high quality work within tight timescales
Experience of working in a similar role and an awareness of autism spectrum conditionswould be desirable.
Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.
Main duties of the job
Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and empathy, where there may be barriers to understanding and/or communication.
Provide and receive information, including dealing with enquiries from external agencies and the public. This may include sensitive information.
Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. Facilitating the administration processes for team meetings etc.
To be able to manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner.
Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.
Type correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the RiO system.
Ensure that all mandatory training courses are up to date.
About us
We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.
We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.
Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year
Contract
Permanent
Working pattern
Full-time
Reference number
342-SS121-0926
Job locations
Petherton Resource Centre
3 Petherton Rd, Hengrove
Bristol
BS14 9BP
United Kingdom
Job description
Job responsibilities
To provide comprehensive administration and secretarial support to a multidisciplinary team. This will include being the first point of contact for the team, and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.
The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio). The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate.
Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and empathy, where there may be barriers to understanding and/or communication.
Job description Job responsibilities To provide comprehensive administration and secretarial support to a multidisciplinary team. This will include being the first point of contact for the team, and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls. The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio). The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and empathy, where there may be barriers to understanding and/or communication.
Person Specification
Essential
Essential
- RSA 3 word processing (or equivalent level of expertise)
- NVQ3/QCF in administration or equivalent level of knowledge and experience
- Excellent IT skills
- Experience of working as part of a team
- Examples of good communication skills
Desirable
- Experience of working in a similar role
- Experience of autism
Person Specification Essential Essential RSA 3 word processing (or equivalent level of expertise) NVQ3/QCF in administration or equivalent level of knowledge and experience Excellent IT skills Experience of working as part of a team Examples of good communication skills Desirable Experience of working in a similar role Experience of autism
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Avon & Wiltshire Mental Health Partnership NHS Trust
Address
Petherton Resource Centre
3 Petherton Rd, Hengrove
Bristol
BS14 9BP
United Kingdom
Employer's website
http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)
Employer details
Employer name
Avon & Wiltshire Mental Health Partnership NHS Trust
Address
Petherton Resource Centre
3 Petherton Rd, Hengrove
Bristol
BS14 9BP
United Kingdom
Employer's website
http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Band 3 Medical Secretary - Paediatrics
University Hospitals Birmingham NHS Foundation Trust View all jobs
Posted 12 day(s) ago
Reference: 2354311
Job summary
A fantastic opportunity has arisen for a full-time Band 3 Medical Secretary in the Paediatric Department at Good Hope Hospital. You will be expected to provide a comprehensive secretarial and administrative service within this very busy department. This secretarial role will entail working closely with our Clinical teams to provide safe and effective management of patients; you will be the first point of contact so you should also possess excellent communication skills.
Our Medical Secretaries provide a highly valued service so we are looking for an individual who has experience and a proven track record of working as a Secretary/Administrator preferably within a healthcare environment; along with accurate audio-typing skills; you should be well organised, be able to multi-task, and stay calm under pressure with the flexibility to respond to any changing service demands at short notice. You should also have knowledge and have worked with MS Office and be able to pick up new IT systems quickly.
Main duties of the job
The main duties will include audio typing of clinical and admin letters; booking, rescheduling and cancelling of appointments/clinics; managing patient partial booking waiting lists; coordinating and arranging meetings; record-keeping; dealing with enquiries of a clinical and non-clinical nature; and any other secretarial/admin tasks that fall within the job description.
We also offer flexible working within the department.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-9018990
Job locations
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
United Kingdom
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- *Business Administration NVQ level 3 or equivalent experience in a clerical environment
Desirable
- *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of using IT systems
Desirable
- *Experience of working in a busy environment
- *Experience of working in Healthcare
Additional Criteria
Essential
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Good keyboard / IT skills
- *Good organisation skills and ability to multitask
- *Good time management skills
- *Ability to deal professionally with enquiries from staff
- *Ability to problem solve
- *Understand confidentiality and apply the principles
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Team Player
- *Conscientious
- *Demonstrates reliability, motivation and commitment
- *Ability to travel to multiple sites
Desirable
- *Ability to work under pressure and deal with stressful situations
Person Specification
Qualifications
Essential
- *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- *Business Administration NVQ level 3 or equivalent experience in a clerical environment
Desirable
- *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of using IT systems
Desirable
- *Experience of working in a busy environment
- *Experience of working in Healthcare
Additional Criteria
Essential
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Good keyboard / IT skills
- *Good organisation skills and ability to multitask
- *Good time management skills
- *Ability to deal professionally with enquiries from staff
- *Ability to problem solve
- *Understand confidentiality and apply the principles
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Team Player
- *Conscientious
- *Demonstrates reliability, motivation and commitment
- *Ability to travel to multiple sites
Desirable
- *Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Nursing Support Worker
Cwm Taf Morgannwg University Health Board View all jobs
Posted 12 day(s) ago
Reference: 2354309
Job summary
An exciting opportunity has arisen for a Nursing Support Worker to join a team of experienced nurses working on our busy gastroenterolgy ward, which also looks after patients who have multiple acute medical problems.
You will have the opportunity to develop your skills, under the supervision of qualified nurses, caring for patients who are acutely ill with medical conditions. This ward is a busy area that provides an excellent opportunity to deal with patients in a short and medium-term care environment.
Experience within the specialty of Medicine is desirable but not essential. The post is rotational between day and night duty.
Main duties of the job
Your role will consist of assisting and supporting the Registered Nurses and ward manager and Sisters to deliver excellent patient centred care.
The ward is fast paced and dynamic, you will be expected to work to a Band 3 job description, full training will be given but experience is essential as a Band 2 HealthCare Support Worker.
This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to communicate in Welsh during routine clinical situations, such as welcoming patients, discussing straightforward aspects of their care and answering routine questions. If you're comfortable holding everyday conversations in Welsh, we encourage you to apply. Your Welsh language skills will help us provide person-centred care and enable patients to receive services in their language of choice. Have a look at our 'Croeso Candidate' booklet below for more information.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improveo We treat everyone with respecto We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,813 to £27,890 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
110-ACS163-0926
Job locations
Prince Charles Hospital
Gurnos Estate
Merthyr Tydfil
CF47 9DT
United Kingdom
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The Health Board currently operate a number of different shift systems. The most common are a 12.5 hour shift, inclusive of either one 30 minute or two 30-minute unpaid breaks. These shift patterns are subject to review and the Health Board reserves the right to change working arrangements. CTM is a Health Board committed to meaningful consultation with staff and to making balanced decisions that consider all aspects of our service and workforce.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The Health Board currently operate a number of different shift systems. The most common are a 12.5 hour shift, inclusive of either one 30 minute or two 30-minute unpaid breaks. These shift patterns are subject to review and the Health Board reserves the right to change working arrangements. CTM is a Health Board committed to meaningful consultation with staff and to making balanced decisions that consider all aspects of our service and workforce.
Person Specification
Personal qualities
Essential
- Displays the ability to work as part of a team.
Desirable
- Welsh language speaking/listening skills at Level 3 or above
Experience
Essential
- Experience of working within a relevant health and social care environment, providing direct patient care
Desirable
- Previous care experience in hospital
Qualifications
Essential
- Level 3 qualification in a health care related subject Or Equivalent experience and can evidence work based competency demonstrating theoretical knowledge
Person Specification
Personal qualities
Essential
- Displays the ability to work as part of a team.
Desirable
- Welsh language speaking/listening skills at Level 3 or above
Experience
Essential
- Experience of working within a relevant health and social care environment, providing direct patient care
Desirable
- Previous care experience in hospital
Qualifications
Essential
- Level 3 qualification in a health care related subject Or Equivalent experience and can evidence work based competency demonstrating theoretical knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Prince Charles Hospital
Gurnos Estate
Merthyr Tydfil
CF47 9DT
United Kingdom
Employer's website
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Prince Charles Hospital
Gurnos Estate
Merthyr Tydfil
CF47 9DT
United Kingdom
Employer's website
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Posted 12 day(s) ago
Reference: 2354307
Job summary
IntraHealth are looking to recruit a Medical Secretary for our William Brown Centre in Peterlee. Our aim is to provide an excellent standard of primary care whilst supporting personal and professional development.
The role will be part time for 35 hours per week.
The ideal candidate will be a proven leader, have experience of primary care and be willing to play an important role in the development of patient centred services. You will be an enthusiastic, committed individual who will be expected to work as part of the practice team with good communication and interpersonal skills.
Main duties of the job
To provide a high standard of patient service.
To have thorough knowledge of practice procedures and to work in accordance of written protocols.
Provide general assistance to the practice team to both clinical and non clinical.
Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare they require.
Resolve queries/problems from patients, clinicians and associated staff.
Deal with external agencies such as other practices, secondary care and 3rd party organisations.
To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.
Undertake all clerical, reception and administration duties applicable to the medical practice.
About us
IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.
We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.
We operate NHS services across the North East, North West and Yorkshire.
Details
Date posted
21 September 2026
Pay scheme
Other
Salary
£13.79 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
U0025-26-0158
Job locations
First Floor, William Brown Centre
Manor Way
Peterlee
County Durham
SR8 5TW
United Kingdom
Job description
Job responsibilities
Communication
Delivering a quality service
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Overview
Opening/closing premises.
Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.
Ensuring the reception area is tidy, safe and welcoming.
Making appointments for health care professionals using the surgery premises.
Dealing with External agencies e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.
Greeting and directing patients on arrival and checking patients them into their appointments.
Dealing with patients general/routine enquiries and requests.
Answering telephones receiving and forwarding messages.
Making patient appointments and giving appointment cards.
Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment.
Arranging appointments for medicals and other non-routine appointments.
Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
Dealing with requests for home visits, taking accurate information and entering the information onto the medical system.
Making and dealing telephone calls as required.
Dealing with requests and handing out repeat medication prescriptions.
Open and distribute internal & external Mail.
Posting of letters and parcels.
Taking specimen samples to collection point.
Receive and action messages for internal and external members of staff
Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours.
Emptying pathology lab results bag.
Date stamping results and appropriate filing of information.
Filing of medical records, letters and test results.
Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary.
Keeping all data on the medical system up-to-date.
Recording and checking answering machine throughout the day.
Entering patient information onto the computer in a timely and accurate manner.
The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms.
Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).
Taking and receiving payments for services, e.g., insurance claims.
Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns.
Summarization of patients medical records on the medical system.
Scanning documentation into the patients medical records.
Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable).
Utilising Choose and Book (if required/applicable).
Utilising ICE or other systems (if required/applicable).
To assist with target led areas: QOF, KPIs, DES, LES and NES etc.
The handling of complaints in line with company procedure
Job description
Job responsibilities
Communication
Delivering a quality service
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Overview
Opening/closing premises.
Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.
Ensuring the reception area is tidy, safe and welcoming.
Making appointments for health care professionals using the surgery premises.
Dealing with External agencies e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.
Greeting and directing patients on arrival and checking patients them into their appointments.
Dealing with patients general/routine enquiries and requests.
Answering telephones receiving and forwarding messages.
Making patient appointments and giving appointment cards.
Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment.
Arranging appointments for medicals and other non-routine appointments.
Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
Dealing with requests for home visits, taking accurate information and entering the information onto the medical system.
Making and dealing telephone calls as required.
Dealing with requests and handing out repeat medication prescriptions.
Open and distribute internal & external Mail.
Posting of letters and parcels.
Taking specimen samples to collection point.
Receive and action messages for internal and external members of staff
Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours.
Emptying pathology lab results bag.
Date stamping results and appropriate filing of information.
Filing of medical records, letters and test results.
Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary.
Keeping all data on the medical system up-to-date.
Recording and checking answering machine throughout the day.
Entering patient information onto the computer in a timely and accurate manner.
The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms.
Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).
Taking and receiving payments for services, e.g., insurance claims.
Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns.
Summarization of patients medical records on the medical system.
Scanning documentation into the patients medical records.
Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable).
Utilising Choose and Book (if required/applicable).
Utilising ICE or other systems (if required/applicable).
To assist with target led areas: QOF, KPIs, DES, LES and NES etc.
The handling of complaints in line with company procedure
Person Specification
Skills and Abilities
Essential
- Effective communicator, with the ability to liaise appropriately at all levels
- Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work
- Demonstrable team working skills
- Very good interpersonal skills
Desirable
- Process management
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
Experience
Essential
- Experience working in an receptionist/administrative role.
Desirable
- Experience working on Clinical Computer systems.
Attitudes
Essential
- Capacity to work calmly under pressure and to deadlines
- Conscientious
- Attention to detail
- Self-starter
- Flexible and proactive attitude
- Enthusiasm for the role
- Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary
- Able to work as part of a team
Person Specification
Skills and Abilities
Essential
- Effective communicator, with the ability to liaise appropriately at all levels
- Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work
- Demonstrable team working skills
- Very good interpersonal skills
Desirable
- Process management
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
Experience
Essential
- Experience working in an receptionist/administrative role.
Desirable
- Experience working on Clinical Computer systems.
Attitudes
Essential
- Capacity to work calmly under pressure and to deadlines
- Conscientious
- Attention to detail
- Self-starter
- Flexible and proactive attitude
- Enthusiasm for the role
- Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary
- Able to work as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Intrahealth Ltd
Address
First Floor, William Brown Centre
Manor Way
Peterlee
County Durham
SR8 5TW
United Kingdom
Employer's website
Employer details
Employer name
Intrahealth Ltd
Address
First Floor, William Brown Centre
Manor Way
Peterlee
County Durham
SR8 5TW
United Kingdom
Employer's website
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
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Education Administrator
The Walton Centre NHS Foundation Trust View all jobs
Posted 12 day(s) ago
Reference: 2354292
Job summary
An exciting opportunity has arisen to start your career within training and development at The Walton Centre! As an Education Administrator, you will have the opportunity to complete a Level 3 Learning & Development Practitioner Apprenticeship, whilst working in a busy Training & Development Office, supporting the administration of the function and developing your skills in facilitation and delivery.
You will learn all aspects of the Training & Development function at a specialist Trust, renowned for the support and development of its staff and will work in an established and supportive Team.
Main duties of the job
The Education Administrator will play an integral role within the integrated Education Department, primarily supporting Training & Development, in particular the vocational learning element of the function and ensuring that a consistent and effective approach is taken to administration across the Team, as well as providing administrative support to the core T&D function. The post holder will become confident in developing and maintaining relationships with a wide range of stakeholders.
Adhering to and maintaining robust administrative procedures, particularly in relation to the Trust study leave process, the Education Administrator will ensure all policies and procedures are followed and that study leave applications are processed in a timely and effective manner.Supporting the Vocational Learning Coordinator in relation to the administration of work experience programmes, pre-employment and apprenticeships as well as study leave for existing staff, the Education Administrator will develop a full understanding of the development of employees at all levels.
Contributing to the running of the Education Centre, the Apprentice Education Administrator will support with facilities enquiries and the provision of an effective service for internal and external customers. Excellent organisation skills and the ability to prioritise effectively will enable the post holder to manage a varied workload.
About us
The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.
With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
160-811936
Job locations
The Walton Centre
Lower Lane, Fazakerley
Liverpool
L9 7LJ
United Kingdom
Job description
Job responsibilities
Please see the job description and person specification document for detailed information about the job description for this vacancy
Job description
Job responsibilities
Please see the job description and person specification document for detailed information about the job description for this vacancy
Person Specification
Qualifications
Essential
- Level 2 functional skills (or recognized equivalent) in English and Maths, or willingness to complete
Desirable
- Completion of the Level 3 Learning & Development Practitioner Apprenticeship in the duration of the contract
Knowledge and Education
Essential
- Understanding of what is involved in working in a complex administration environment and managing a range of tasks, for example: o Accurate data inputting o Dealing with queries o Working to deadlines
- Experience of working or studying within an education setting
- Ability monitoring resources and/or expenditure and order stock/equipment
- Knowledge and understanding of the NHS
Desirable
- Previous administrative experience
Skills &Attributes
Essential
- IT skills in Microsoft Office systems including Word, Excel and Powerpoint with experience of using electronic data bases
- Organised, with the ability to deal with a wide range of tasks and meet deadlines simultaneously
- Ability to prioritise own workload to meet the requirements of the whole department
- Excellent interpersonal skills, with the ability to work independently or as part of a team
- Ability to use initiative and assess incoming queries / issues to decide the best way to deal with and when to escalate as appropriate
- Excellent communication skills, including the ability to provide and receive sensitive and contentious information whilst using tact and diplomacy
- Confidence and willingness to speak / deliver in group situations
- Ability to maintain confidentiality at all times
Desirable
- Basic skills in Publisher
Other
Essential
- Flexible within role
- Willingness to undertake training as necessary to role
Person Specification
Qualifications
Essential
- Level 2 functional skills (or recognized equivalent) in English and Maths, or willingness to complete
Desirable
- Completion of the Level 3 Learning & Development Practitioner Apprenticeship in the duration of the contract
Knowledge and Education
Essential
- Understanding of what is involved in working in a complex administration environment and managing a range of tasks, for example: o Accurate data inputting o Dealing with queries o Working to deadlines
- Experience of working or studying within an education setting
- Ability monitoring resources and/or expenditure and order stock/equipment
- Knowledge and understanding of the NHS
Desirable
- Previous administrative experience
Skills &Attributes
Essential
- IT skills in Microsoft Office systems including Word, Excel and Powerpoint with experience of using electronic data bases
- Organised, with the ability to deal with a wide range of tasks and meet deadlines simultaneously
- Ability to prioritise own workload to meet the requirements of the whole department
- Excellent interpersonal skills, with the ability to work independently or as part of a team
- Ability to use initiative and assess incoming queries / issues to decide the best way to deal with and when to escalate as appropriate
- Excellent communication skills, including the ability to provide and receive sensitive and contentious information whilst using tact and diplomacy
- Confidence and willingness to speak / deliver in group situations
- Ability to maintain confidentiality at all times
Desirable
- Basic skills in Publisher
Other
Essential
- Flexible within role
- Willingness to undertake training as necessary to role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Walton Centre NHS Foundation Trust
Address
The Walton Centre
Lower Lane, Fazakerley
Liverpool
L9 7LJ
United Kingdom
Employer's website
https://www.thewaltoncentre.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
The Walton Centre NHS Foundation Trust
Address
The Walton Centre
Lower Lane, Fazakerley
Liverpool
L9 7LJ
United Kingdom
Employer's website
https://www.thewaltoncentre.nhs.uk/ (Opens in a new tab)
Apply Now
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Consultant In Respiratory Medicine - Focus in Severe Asthma
Guy's and St Thomas' NHS Foundation Trust View all jobs
Posted 12 day(s) ago
Reference: 2354282
Job summary
AWAITING RCP APPROVAL This appointment is for a full-time consultant respiratory physician who will be primarily working at the Royal Brompton Hospital site of the GSTT Severe Asthma Service. Prior to the merger, Guy's and Royal Brompton each hosted the two largest asthma services in the UK. The newly formed cross-site GSTT service is the largest of its kind in the world with an international reputation for excellence and over three thousand patients on biologic therapies for asthma and related eosinophilic lung diseases.Alongside the biologic service is an equally important and well-respected service providing highly specialist assessment and management of patients with upper and large airway abnormalities as well as complex breathlessness. The appointee will work across these two aligned areas joining a team of a consultants based at RBH and Guy's as well as an experienced multidisciplinary team of specialist nurses, pharmacists, physiotherapists, clinical psychologists and speech and language therapists.
Main duties of the job
Provide High Quality Care to Patients o The post holder must be medically qualified and maintain GMC full and specialist registration and hold a current licence to practise o To develop and maintain the competencies required to carry out the duties required of the post. Performance Management o To work with medical, nursing, laboratory and managerial colleagues to ensure high performance in the following areas: o Clinical efficiency e.g. LOS reductions, reducing cancelled operations and DNA rates. Medical Staff Management o To work with colleagues to ensure junior doctors' hours are compliant in line with EWTD and New Deal. o To ensure that adequate systems and procedures are in place to control and monitor leave for junior medical staff and to ensure that there is appropriate cover within the clinical areas, including on-call commitments Governance o To review clinical outcomes in designated area using external benchmarking data where appropriate, to identify and advise variances to the Clinical Director. o Participate in ensuring NICE requirements are reviewed and implemented and monitored in the speciality areas. Strategy and Business Planning o To participate in the business planning and objective setting process for the directorate and Trust where appropriate. o To represent the Trust at appropriate clinical networks/other external clinical meetings, as delegated by the Clinical Director.
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best-known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton, and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research, and innovation. We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer, and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities. We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
Details
Date posted
21 September 2026
Pay scheme
Hospital medical and dental staff
Grade
Consultant
Salary
£113,565 to £150,569 a year pa
Contract
Permanent
Working pattern
Full-time
Reference number
196-CON1173
Job locations
Royal Brompton Hospital
South Kensington
SW3 6HP
United Kingdom
Job description
Job responsibilities
Please see the attached job description and person specification for more detailed information regarding the posts.
Job description Job responsibilities Please see the attached job description and person specification for more detailed information regarding the posts.
Person Specification
Qualifications/Training
Essential
- Eligible for full UK GMC registration and a Licence to Practise
- MRCP or equivalent
- CCT in respiratory medicine
Desirable
- Higher degree (PhD or MD) in the field of asthma
Clinical Experience
Essential
- Clinical experience in severe asthma including the use of biologic therapies
Desirable
- Specialist training at an NHSE commissioned Severe Asthma Centre
- Clinical experience of managing cough and upper airway dysfunction
- Clinical experience of managing eosinophilic lung diseases
Clinical Skills / knowledge and abilities
Essential
- Peer reviewed publications in the field of asthma
- Undergraduate and/or postgraduate teaching experience
- Experience of clinical audit
- Experience of supporting recruitment to clinical trials and /or clinical research
Desirable
- Presentations at National and/or International Respiratory Congresses
Person Specification Qualifications/Training Essential Eligible for full UK GMC registration and a Licence to Practise MRCP or equivalent CCT in respiratory medicine Desirable Higher degree (PhD or MD) in the field of asthma Clinical Experience Essential Clinical experience in severe asthma including the use of biologic therapies Desirable Specialist training at an NHSE commissioned Severe Asthma Centre Clinical experience of managing cough and upper airway dysfunction Clinical experience of managing eosinophilic lung diseases Clinical Skills / knowledge and abilities Essential Peer reviewed publications in the field of asthma Undergraduate and/or postgraduate teaching experience Experience of clinical audit Experience of supporting recruitment to clinical trials and /or clinical research Desirable Presentations at National and/or International Respiratory Congresses
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Guy's and St Thomas' NHS Foundation Trust
Address
Royal Brompton Hospital
South Kensington
SW3 6HP
United Kingdom
Employer's website
https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)
Employer details
Employer name
Guy's and St Thomas' NHS Foundation Trust
Address
Royal Brompton Hospital
South Kensington
SW3 6HP
United Kingdom
Employer's website
https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
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Posted 12 day(s) ago
Reference: 2354280
Job summary
Cantilupe and Hampton Dene Surgeries require a Medical Receptionist to support the smooth running of the practice. You will need to be cheerful, helpful and like working as part of a team, supporting each other in all aspects of the role.
This is a part time position, working the following hours -
Will be Monday to Friday, between 7.45am and 6.45pm.
The practice operates an allocated regular hours system weekly , so once set, you will do the same hours each week. This WILL include at least ONE 6.45pm finish per week.
Hours for this post 24 to 30 depending of candidate and practice wishes.
You will require flexibility to cover additonal hours when requested, to cover sickness and annual leave, often at short notice, all during our working hours of 7.45am to 6.45pm.
You will be required to ensure the reception area of the Practice runs efficiently and provide a high level of service to patients, doctors, nurses and other members of the Practice team.
Main duties of the job
Duties of this position include booking appointments and dealing with patient requests over the phone or face to face, keeping patient data up to date using the practices own computer system, filing and handling repeat prescription requests. Processing emails via Outlook and general housekeeping The post will require a good level of IT knowledge, including dealing with emails and attachments, and the use of Microsoft Outlook.
Excellent communication skills, a flexible approach to life, a polite telephone manner, ability to work under pressure and understanding of patient confidentiality are essential.
You will have a good standard of education with the ability to work as part of a team and work on your own initiative.
Previous GP Surgery experience, NHS or health related background, a computer qualification and/or AMSPAR training would be advantageous for this position but not essential
About us
We are a 12600 patient practice operating over 2 sites within Hereford city.
We pride ourselves in being helpful and supportive at all times to patients and colleagues. You will need a cheerful disposition, a good telephone manner, have a willingness to learn and be keen to help patients at all times.
Flexibility is essential as you will be expected to provide additional hours to cover annual leave and sickness at both sites as the need arises and often at short notice.
The NHS pension scheme will be available to you as will an employee assistance program, which offers counseling support to you and your family members.
Details
Date posted
21 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2151-26-0009
Job locations
51 St Owen Street
Hereford
Herefordshire
HR1 2JB
United Kingdom
Gorsty Lane
Hereford
HR1 1UN
United Kingdom
Job description
Job responsibilities
JOB TITLE: RECEPTIONIST
REPORTS TO: PARTNERS AND PRACTICE MANAGER
HOURS: TBC 24 to 30- per week
The surgery needs reception cover from Monday to Friday from 7.45 am to 6.45 pm and you will be expected to take a share of these hours should the need arise.
Place of work- The hours of this post may be split over 2 sites
Cantilupe Surgery, 51 St Owen Street, Hereford HR1 2JB (main surgery)
AND Hampton Dene Surgery, Gorsty Lane, Hereford HR1 1UN (branch)
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
- Ensure an effective, efficient, polite and courteous reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Day to day work :
Deal with emails and reply accordingly.
You must be able to use email and attachments via Microsoft outlook.
Enter requests for home visits on computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours or sooner if needed.
Enter patient information on to the patients computer records as required.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Action on line forms submitted for patients, with training.
Help patients to navigate the NHS app access systems and provide relevant information and forms.
When taking paperwork from patients such as reports to complete, you will ensure patients are given the correct information regarding charges and time scales.
Change patients addresses or contact details on both computer and paper records
Premises (both sites) :
Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
Ensure all clinical rooms are stocked and ready for use the following day.
ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff
Other work:
Testing urine samples as requested by clinicians
Photocopying as requested
Emptying bins and leaving surgery clean and tidy after evening surgeries plus any other cleaning duties as required
Job description
Job responsibilities
JOB TITLE: RECEPTIONIST
REPORTS TO: PARTNERS AND PRACTICE MANAGER
HOURS: TBC 24 to 30- per week
The surgery needs reception cover from Monday to Friday from 7.45 am to 6.45 pm and you will be expected to take a share of these hours should the need arise.
Place of work- The hours of this post may be split over 2 sites
Cantilupe Surgery, 51 St Owen Street, Hereford HR1 2JB (main surgery)
AND Hampton Dene Surgery, Gorsty Lane, Hereford HR1 1UN (branch)
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
- Ensure an effective, efficient, polite and courteous reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Day to day work :
Deal with emails and reply accordingly.
You must be able to use email and attachments via Microsoft outlook.
Enter requests for home visits on computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours or sooner if needed.
Enter patient information on to the patients computer records as required.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Action on line forms submitted for patients, with training.
Help patients to navigate the NHS app access systems and provide relevant information and forms.
When taking paperwork from patients such as reports to complete, you will ensure patients are given the correct information regarding charges and time scales.
Change patients addresses or contact details on both computer and paper records
Premises (both sites) :
Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
Ensure all clinical rooms are stocked and ready for use the following day.
ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff
Other work:
Testing urine samples as requested by clinicians
Photocopying as requested
Emptying bins and leaving surgery clean and tidy after evening surgeries plus any other cleaning duties as required
Person Specification
Qualifications
Essential
- Good standard of education grades A-C English and maths
- Flexible around working hours and providing cover, often at short notice
- Good basic IT skills ideally keyboard experience to a reasonable level and email and internet knowledge
- Including Microsoft word.
- Caring manner
- Motivated
- Able to take instruction, learn new tasks quickly but know own limits with knowledge
- Ability to communicate with other staff, patients and GPs plus outside agencies in a pleasant manner
- Able to work on own and as part of the team
- Able to use initiative
- Self motivated
- Able to work under pressure
- Good sense of humor
Desirable
- Previous GP surgery work or health care as receptionist, including knowledge of EMIS clinical system
- AMSPAR Medical Receptionist training
- Health background with some knowledge of medical terminology
- Customer service experience/training
- IT qualification eg UCDL
- Understanding of confidentiality
- Driving license
Person Specification
Qualifications
Essential
- Good standard of education grades A-C English and maths
- Flexible around working hours and providing cover, often at short notice
- Good basic IT skills ideally keyboard experience to a reasonable level and email and internet knowledge
- Including Microsoft word.
- Caring manner
- Motivated
- Able to take instruction, learn new tasks quickly but know own limits with knowledge
- Ability to communicate with other staff, patients and GPs plus outside agencies in a pleasant manner
- Able to work on own and as part of the team
- Able to use initiative
- Self motivated
- Able to work under pressure
- Good sense of humor
Desirable
- Previous GP surgery work or health care as receptionist, including knowledge of EMIS clinical system
- AMSPAR Medical Receptionist training
- Health background with some knowledge of medical terminology
- Customer service experience/training
- IT qualification eg UCDL
- Understanding of confidentiality
- Driving license
Employer details
Employer name
Cantilupe Surgery
Address
51 St Owen Street
Hereford
Herefordshire
HR1 2JB
United Kingdom
Employer's website
Employer details
Employer name
Cantilupe Surgery
Address
51 St Owen Street
Hereford
Herefordshire
HR1 2JB
United Kingdom
Employer's website
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
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Clinical Complaints Case Manager
The Shrewsbury and Telford Hospital NHS Trust View all jobs
Posted 12 day(s) ago
Reference: 2354268
Job summary
Are you seeking a change of role where you can have a positive impact upon the patient experience and where no two days are the same? If so, then this may be the role for you. The Patient Services team provides an accessible and responsive complaints service, ensuring that all complaints are fully investigated, and used to improve the care we deliver. In this challenging post, you will join a team that aims to resolve complaints, and uses the feedback obtained to influence and improve the patient experience. Dealing with highly sensitive situations on a daily basis, you will work with patients, relatives and staff to ensure that complaints are investigated and improvement is embedded.
The postholder will be responsible for managing a caseload of formal complaints, in line with national and local policy, ensuring that all elements are fully investigated and responded to.
Main duties of the job
- Responsible for the management of a caseload of formal complaints in line with national and local policy
- To analyse all complaints on receipt identifying key issues for investigation
- Undertake investigations of all formal complaints, some of which are highly complex, ensuring that the investigation is fair, thorough and proportionate to the complexity of the complaint
- Monitor the progress of complaint investigations within the caseload ensuring that all deadlines are met. To identify problems at an early stage and ensure that complainants are informed of the progress at each stage of the process
- Draft letters in response to formal complaints of mixed complexity, on behalf of the Chief Executive, interpreting information obtained during the investigation process, and pulling infomration from clinical records. Ensure the accuracy of information, that all issues raised by the complainant are addressed in full and that information is written in a language that the reader can understand. Communicate sensitive or contentious information with tact, diplomacy and understanding
About us
Our Poppy's Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year per annum/pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
223-CCM-716
Job locations
The Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY3 8XQ
United Kingdom
Job description
Job responsibilities
For full duties and responsibilities of this role, please refer to the attached document entitled Job Pack.
Job description
Job responsibilities
For full duties and responsibilities of this role, please refer to the attached document entitled Job Pack.
Person Specification
Qualifications
Essential
- Degree level or equivalent
- ECDL or equivalent IT skills
Desirable
- Counselling qualification
Qualifications
Essential
- Professional Registration
Experience
Essential
- Knowledge and experience of handling complaints in an NHS setting
- Experience of working in the NHS with knowledge and understanding of current healthcare and patient safety issues
- Experience of designing and delivering training
- Statistical analysis and report writing
- Knowledge of clinical governance, risk management and associated control mechanisms
Skills
Essential
- Ability to assimilate a range of complex information and make judgments
- Excellent interpersonal and communication skills
- Ability to deal with conflicting demands ensuring that key priorities and deadlines are met through effective time management
Person Specification
Qualifications
Essential
- Degree level or equivalent
- ECDL or equivalent IT skills
Desirable
- Counselling qualification
Qualifications
Essential
- Professional Registration
Experience
Essential
- Knowledge and experience of handling complaints in an NHS setting
- Experience of working in the NHS with knowledge and understanding of current healthcare and patient safety issues
- Experience of designing and delivering training
- Statistical analysis and report writing
- Knowledge of clinical governance, risk management and associated control mechanisms
Skills
Essential
- Ability to assimilate a range of complex information and make judgments
- Excellent interpersonal and communication skills
- Ability to deal with conflicting demands ensuring that key priorities and deadlines are met through effective time management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
The Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY3 8XQ
United Kingdom
Employer's website
http://www.sath.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
The Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY3 8XQ
United Kingdom
Employer's website
http://www.sath.nhs.uk/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
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Posted 12 day(s) ago
Reference: 2354256
Job summary
Danescourt & Greenmount Surgery is looking to recruit a friendly, organised and reliable Receptionist to join our busy GP practice team.
This is a key front-facing role within the practice. The successful candidate will be the first point of contact for patients and visitors, providing a professional, welcoming and efficient reception service while supporting the clinical and administrative teams.
We are currently flexible regarding full-time or part-time hours and are primarily looking for the right person who will fit well within our team and provide excellent patient care.
Main duties of the job
Reception Duties
Greet patients and visitors in a courteous and professional manner
Book, amend and cancel patient appointments using the practice clinical system
Direct patients to the appropriate clinician or service
Answer incoming calls promptly and deal with enquiries efficiently
Signpost patients to the appropriate service where necessary
Take accurate messages and pass them to relevant team members
Maintain accurate patient records
Scan and file clinical correspondence and documents
Process incoming and outgoing post
Work collaboratively with colleagues to maintain smooth day-to-day running of the practice
Participate in training and team meetings when required
Follow all practice policies, procedures, and NHS guidance
About us
Danescourt & Greenmount Surgery is a friendly, supportive practice serving patients across two sites in Cardiff. Our team of clinicians and support staff work closely to providehigh-quality, patient-centred care.
We are looking for someone who is enthusiastic, compassionate and motivated to contribute to the continued success of our practice.
Details
Date posted
21 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0549-26-0005
Job locations
4 Rachel Close
Cardiff
CF52SH
United Kingdom
Greenmount Surgery
25 Church Road
Ely
Cardiff
CF5 5LQ
United Kingdom
Job description
Job responsibilities
Job Description
Job Title: Receptionist Location: Danescourt & Greenmount Surgery Reports To: Practice Manager / Reception Supervisor Hours: Full-time or Part-time (negotiable) Salary: Dependent on experience
Job PurposeTo provide an efficient, professional and friendly reception and administrative service to patients and visitors at Danescourt & Greenmount Surgery.
The post holder will act as the first point of contact for patients, supporting the smooth running of the practice by managing appointments, handling enquiries and carrying out administrative duties while ensuring a high standard of patient care and confidentiality.
Key ResponsibilitiesReception Duties-
Welcome patients and visitors to the practice in a polite and professional manner.
-
Book, amend and cancel patient appointments in accordance with practice procedures.
-
Ensure patients are directed to the appropriate healthcare professional or service.
-
Register new patients and update patient information on the clinical system.
-
Ensure the reception area remains tidy and welcoming at all times.
-
Answer incoming telephone calls promptly and deal with patient enquiries efficiently.
-
Signpost patients to the most appropriate service where necessary.
-
Take and pass on clear and accurate messages to clinical staff and colleagues.
-
Deal with general patient enquiries both in person and over the telephone.
-
Maintain accurate patient records and ensure information is updated appropriately.
-
Scan, file and distribute incoming correspondence and documentation.
-
Process incoming and outgoing post.
-
Support the clinical and administrative teams with general administrative tasks when required.
-
Maintain strict patient confidentiality at all times.
-
Ensure compliance with data protection legislation and practice policies.
-
Handle sensitive information with discretion and professionalism.
-
Work collaboratively with all members of the practice team.
-
Support colleagues and assist in maintaining an efficient working environment.
-
Participate in staff meetings, training sessions and practice development activities as required.
Job description
Job responsibilities
Job Description
Job Title: Receptionist Location: Danescourt & Greenmount Surgery Reports To: Practice Manager / Reception Supervisor Hours: Full-time or Part-time (negotiable) Salary: Dependent on experience
Job PurposeTo provide an efficient, professional and friendly reception and administrative service to patients and visitors at Danescourt & Greenmount Surgery.
The post holder will act as the first point of contact for patients, supporting the smooth running of the practice by managing appointments, handling enquiries and carrying out administrative duties while ensuring a high standard of patient care and confidentiality.
Key ResponsibilitiesReception Duties-
Welcome patients and visitors to the practice in a polite and professional manner.
-
Book, amend and cancel patient appointments in accordance with practice procedures.
-
Ensure patients are directed to the appropriate healthcare professional or service.
-
Register new patients and update patient information on the clinical system.
-
Ensure the reception area remains tidy and welcoming at all times.
-
Answer incoming telephone calls promptly and deal with patient enquiries efficiently.
-
Signpost patients to the most appropriate service where necessary.
-
Take and pass on clear and accurate messages to clinical staff and colleagues.
-
Deal with general patient enquiries both in person and over the telephone.
-
Maintain accurate patient records and ensure information is updated appropriately.
-
Scan, file and distribute incoming correspondence and documentation.
-
Process incoming and outgoing post.
-
Support the clinical and administrative teams with general administrative tasks when required.
-
Maintain strict patient confidentiality at all times.
-
Ensure compliance with data protection legislation and practice policies.
-
Handle sensitive information with discretion and professionalism.
-
Work collaboratively with all members of the practice team.
-
Support colleagues and assist in maintaining an efficient working environment.
-
Participate in staff meetings, training sessions and practice development activities as required.
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills.
- Friendly, approachable and professional manner.
- Ability to work effectively in a busy environment.
- Good organisational skills and attention to detail.
- Basic IT skills and confidence using computer systems.
- Ability to work both independently and as part of a team.
Desirable
- Previous experience working in a GP practice or healthcare setting.
- Experience in a reception or customer service role.
- Knowledge of GP clinical systems such as EMIS.
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills.
- Friendly, approachable and professional manner.
- Ability to work effectively in a busy environment.
- Good organisational skills and attention to detail.
- Basic IT skills and confidence using computer systems.
- Ability to work both independently and as part of a team.
Desirable
- Previous experience working in a GP practice or healthcare setting.
- Experience in a reception or customer service role.
- Knowledge of GP clinical systems such as EMIS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Danescourt & Greenmount Surgery
Address
4 Rachel Close
Cardiff
CF52SH
United Kingdom
Employer details
Employer name
Danescourt & Greenmount Surgery
Address
4 Rachel Close
Cardiff
CF52SH
United Kingdom
Apply Now
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Registered Nurse - Combined Day Unit (Chemotherapy)
University Hospitals of Derby and Burton NHS Foundation Trust View all jobs
Posted 12 day(s) ago
Reference: 2354245
Job summary
We currently have a chemotherapy Band 5 nurse post available at the Queens Hospital Burton
This year, our Cancer Business Unit has undergone significant investment to support the next stage of the workforce plan. These roles are part of a number of new roles the Trust are recruiting to in order to deliver outstanding care to our cancer patients and shape the future of our Cancer Services.
Would you like to become a highly skilled Chemotherapy Nurse? With no nights or weekend working? If so, you will be on the path of career-long learning that offers great challenges, rewards and professional growth within our Combined Day Unit (CDU).
The role is responsible and accountable for the delivery of high quality, effective, and compassionate nursing care. This will be in line with local, Trust wide and national policies, procedures, values and behaviours.
Candidates who have applied for this vacancy within the last 3 months and were unsuccessful at any stage of the recruitment process should not reapply unless you can demonstrate additional relevant skills, qualifications or experience acquired since your previous application.
Main duties of the job
You will be a compassionate and highly motivated Nurse with a drive to support the Nursing Team to improve the Outpatient experience and be part of the ever evolving and exciting speciality of cancer care.
The Combined Day Unit has gone through significant positive change with further exciting changes to come. This is a busy unit which delivers systemic anti-cancer treatments for Haematology and Oncology patients, supportive therapies and blood product administration.
We currently have an opportunity for a Band 5 Registered Nurse to join our innovative and forward thinking team. If you have the drive, enthusiasm and compassion to develop your skills and knowledge, then we could be exactly what you are looking for.
Experience within either speciality is preferable but not essential, as support and guidance will be provided.
Closing date of applications: 4 October2026
Interview date: 16 October 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year pro rata pa
Contract
Permanent
Working pattern
Part-time
Reference number
320-CDCS-BUR-4272-B
Job locations
Queens Hospital Burton
Belvedere Road
Burton upon Trent
DE13 0RB
United Kingdom
Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers
Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers
Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Education, training and qualifications CPD Requirements
Essential
- NMC registration & Revalidation requirements
Experience & Knowledge
Essential
- significant period of post registration experience required
Desirable
- Able to mentor, support and develop staff
Skills and ability
Essential
- Ability to prioritise own work activity.
- Able to work flexibly
Desirable
- Developed physical skills to ensure accuracy and dexterity required for clinical procedures
Communications and interpersonal skills
Essential
- Communicates condition related, sensitive information to patients, public, and staff.
- Understands and overcomes barriers to communication and acceptance
- Accurately maintains patient records, maintains contemporaneous records
- Adheres to information governance standards
Desirable
- Motivation, reassurance, facilitation and influencing skills
- Deal with distressing and emotional circumstances relating to patients, public and staff
Person Specification
Education, training and qualifications CPD Requirements
Essential
- NMC registration & Revalidation requirements
Experience & Knowledge
Essential
- significant period of post registration experience required
Desirable
- Able to mentor, support and develop staff
Skills and ability
Essential
- Ability to prioritise own work activity.
- Able to work flexibly
Desirable
- Developed physical skills to ensure accuracy and dexterity required for clinical procedures
Communications and interpersonal skills
Essential
- Communicates condition related, sensitive information to patients, public, and staff.
- Understands and overcomes barriers to communication and acceptance
- Accurately maintains patient records, maintains contemporaneous records
- Adheres to information governance standards
Desirable
- Motivation, reassurance, facilitation and influencing skills
- Deal with distressing and emotional circumstances relating to patients, public and staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Queens Hospital Burton
Belvedere Road
Burton upon Trent
DE13 0RB
United Kingdom
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Queens Hospital Burton
Belvedere Road
Burton upon Trent
DE13 0RB
United Kingdom
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)
Apply Now
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Success!
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Social Prescribing Team Leader
Out of Hours West Lancashire CIC Ltd View all jobs
Posted 12 day(s) ago
Reference: 2354237
Job summary
Are you looking to take your first steps into a management career within a community health care role or have you got the transferable skills - supervision, patient and community experience to join our Social Prescribing Team Leaders?
We are looking to recruit a Social Prescribing Team Leader but are willing to consider potential individuals with the right mix of skills looking to transfer into a new career area or an individual with good experience who is ready to take on their next career progression.
The post holder will be responsible for providing leadership to the Social Prescribing Link Workers in the neighbourhood team. This will include support with training and development, ongoing monitoring of capacity and providing supervision for the Link Workers if necessary. Social Prescribing is now delivered in all three West Lancashire neighbourhoods and therefore will provide an excellent opportunity for an individual to be involved in developing the operational aspects of the service across the borough.
As well as providing leadership to the Social Prescribing team the post holder will manage a caseload of clients through assessment to onward-referral, working with clients in the practice that have been referred by the GP.
Main duties of the job
The role requires extensive liaison with statutory and non-statutory services, to both generate referrals into the service and support access to relevant local services, so that seamless and joined up local services are provided for the individual.
In addition, the post holder will contribute to the development of the service and will participate in support, supervision and training as required.
The main focus for the post holder is to understand the operational delivery requirements and to support the Service Lead to ensure, quality of provision, team supervision and representation of the sector at neighbourhood level
Take referrals from and make referrals to a wide range of agencies within Primary Care Network
Co-produce personalised support plans with individuals, their families and carers to take control of their wellbeing, live independently and improve their health outcomes.
Developing trusting relationships by giving people time and focus on what matters to me.
Take a holistic approach, based on the persons priorities and the wider determinants of health.
It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitioner.
About us
Employment will be with Out of Hours West Lancashire CIC Limited (OWLS). We host roles on behalf of the three West Lancashire Primary Care Networks (PCNs) and their member practices.
OWLS is a small GP owned and led not-for-profit primary care organisation run by GPs and health professionals. As a not-for-profit organisation all the money we generate through service contracts is reinvested in providing patient care.
We were founded in the 90s by a small group of GPs to provide high quality out of hours services. In 2017, we became the West Lancashire GP Federation. The Federation supports and provides services directly and with partners, for West Lancashire GP practices and provides a vehicle to bid for and provide primary care services.
This is an exciting opportunity to join the West Lancashire Social Prescribing Team as a full-time Team Leader. The small, close-knit Social Prescribing Team sits within OWLS CIC West GP Federation and the service receives referrals from GP practices from across West Lancashire.
Details
Date posted
21 September 2026
Pay scheme
Other
Salary
£30,946.50 a year
Contract
Permanent
Working pattern
Full-time
Reference number
B0349-26-0033
Job locations
Matthew Ryder Clinic
10 Tithebarn Street
Upholland
Skelmersdale
Lancashire
WN8 0HG
United Kingdom
Job description
Job responsibilities
Be proactive in developing strong links with all local agencies to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.
Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.
Work with the practice and community staff, to identify and support individuals at risk of loss of independence or hospital admission as a result of inadequate social support.
Seek regular feedback about the quality of service and impact of social prescribing on referral agencies.
Be proactive in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach.
Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.
Provide feedback to referral agencies if it is found that the individuals that they are referring to the scheme do not meet the requirements
Ensure that referrals received are distributed amongst the team in an equitable manner
Ensure that the Social Prescribing Link Workers are picking up referrals in an appropriate timeframe as well as keeping case notes up to date and accurate.
Monitor the capacity within the team and ensure that referral agencies are updated with any delay in service provision.
Provide personalised support.
Meet people on a one-to-one basis, making home visits where appropriate within organisations policies and procedures. Give people time to tell their stories and focus on what matters to me.
Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
Develop a comprehensive knowledge of wider support services for people with non-clinical needs that impact on their wellbeing and health outcomes, such as social isolation, wellbeing, housing, unemployment, welfare benefits.
Help people maintain or regain independence through living skills, adaptations enablement approaches and simple safeguards.
Work with individuals to co-produce a simple personalised support plan based on the persons priorities, interests, values and motivations including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included and receiving good support.
The post holder will be required to have awareness and training in relation to relevant safeguarding policies and procedures and to raise any concerns regarding safeguarding on the individual to the attention of the relevant nominated lead within the team.
Support community groups and VCSE organisations to receive referrals.
Forge strong links with local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already available to create a map or menu of community groups and assets.
Develop supportive relationships with local VCSE organisations, community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced.
Work collectively with all local partners to ensure community groups are strong and sustainable.
Ability to represent the VCSE sector and Social Prescribing at neighbourhood meetings, providing updates and contributing to conversations about improving health inequalities for a whole population with other partners in the neighbourhood.
Work with GPs, PCNs and wider Multi-Disciplinary teams as required.
Work with commissioners and local partners to identify unmet needs within the community and gaps in community provision and support development of new groups and services where needed.
Encourage people who have been connected to community support through social prescribing to volunteer and give their time freely to others, in order to build their skills and confidence, and strengthen community resilience.
Ensure that local community groups and VCSE organisations being referred to have basic procedures in place for ensuring that vulnerable individuals are safe and, where there are safeguarding concerns, work with all partners to deal appropriately with issues. Where such policies and procedures are not in place, support groups to work towards this standard before referrals are made to them.
Check that community groups and VCSE organisations meet in insured premises and that health and safety requirements are in place. Where such policies and procedures are not in place, support groups to work towards this standard before referrals are made to them.
Support local groups to act in accordance with information governance policies and procedures, ensuring compliance with the GDPR.
General tasks include:
Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing.
Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.
Support referral agencies to provide appropriate information about the person they are referring. Use the case management system to track the persons progress.
Work closely with GP practices within the PCN to ensure that they are receiving appropriate feedback about the people they have referred.
Assist with monthly or quarterly data collection and submission to the PCNs and CCG for governance and performance purposes.
Manage own workload through planning and organising own work schedule, obtaining and organising the necessary information and resources.
Job description
Job responsibilities
Be proactive in developing strong links with all local agencies to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.
Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.
Work with the practice and community staff, to identify and support individuals at risk of loss of independence or hospital admission as a result of inadequate social support.
Seek regular feedback about the quality of service and impact of social prescribing on referral agencies.
Be proactive in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach.
Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.
Provide feedback to referral agencies if it is found that the individuals that they are referring to the scheme do not meet the requirements
Ensure that referrals received are distributed amongst the team in an equitable manner
Ensure that the Social Prescribing Link Workers are picking up referrals in an appropriate timeframe as well as keeping case notes up to date and accurate.
Monitor the capacity within the team and ensure that referral agencies are updated with any delay in service provision.
Provide personalised support.
Meet people on a one-to-one basis, making home visits where appropriate within organisations policies and procedures. Give people time to tell their stories and focus on what matters to me.
Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
Develop a comprehensive knowledge of wider support services for people with non-clinical needs that impact on their wellbeing and health outcomes, such as social isolation, wellbeing, housing, unemployment, welfare benefits.
Help people maintain or regain independence through living skills, adaptations enablement approaches and simple safeguards.
Work with individuals to co-produce a simple personalised support plan based on the persons priorities, interests, values and motivations including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included and receiving good support.
The post holder will be required to have awareness and training in relation to relevant safeguarding policies and procedures and to raise any concerns regarding safeguarding on the individual to the attention of the relevant nominated lead within the team.
Support community groups and VCSE organisations to receive referrals.
Forge strong links with local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already available to create a map or menu of community groups and assets.
Develop supportive relationships with local VCSE organisations, community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced.
Work collectively with all local partners to ensure community groups are strong and sustainable.
Ability to represent the VCSE sector and Social Prescribing at neighbourhood meetings, providing updates and contributing to conversations about improving health inequalities for a whole population with other partners in the neighbourhood.
Work with GPs, PCNs and wider Multi-Disciplinary teams as required.
Work with commissioners and local partners to identify unmet needs within the community and gaps in community provision and support development of new groups and services where needed.
Encourage people who have been connected to community support through social prescribing to volunteer and give their time freely to others, in order to build their skills and confidence, and strengthen community resilience.
Ensure that local community groups and VCSE organisations being referred to have basic procedures in place for ensuring that vulnerable individuals are safe and, where there are safeguarding concerns, work with all partners to deal appropriately with issues. Where such policies and procedures are not in place, support groups to work towards this standard before referrals are made to them.
Check that community groups and VCSE organisations meet in insured premises and that health and safety requirements are in place. Where such policies and procedures are not in place, support groups to work towards this standard before referrals are made to them.
Support local groups to act in accordance with information governance policies and procedures, ensuring compliance with the GDPR.
General tasks include:
Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing.
Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.
Support referral agencies to provide appropriate information about the person they are referring. Use the case management system to track the persons progress.
Work closely with GP practices within the PCN to ensure that they are receiving appropriate feedback about the people they have referred.
Assist with monthly or quarterly data collection and submission to the PCNs and CCG for governance and performance purposes.
Manage own workload through planning and organising own work schedule, obtaining and organising the necessary information and resources.
Person Specification
Other Requirements
Essential
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
- Able to drive with access to own transport to travel across the locality on a regular basis, including to visit people in their own homes
Desirable
- Willingness to work flexible hours when required to meet work demands
Qualifications
Essential
- Degree and/or equivalent experience in health care/social care or related area.
- Demonstrable commitment to professional and personal development
Desirable
- Training in motivational coaching and interviewing or equivalent experience
Experience
Essential
- Experience of working directly in a community development context, adult health and social care learning support or public health/health improvement (including unpaid work)
- Experience of supporting people, their families and carers in a related role (including unpaid work)
- Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
Desirable
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
- Experience of data collection and providing monitoring information to assess the impact of services
Personal Qualities and Attributes
Essential
- Ability to listen, empathise with people and provide person-centred support in a non-judgemental way
- Able to develop relationships with people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from all communities
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess/manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitioner
- Able to work from an asset based approach, building on existing community and personal assets
- Able to provide leadership and to finish work tasks
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Commitment to collaborative working with all local agencies (including VCSE organisations and community groups).
- Able to work with others to reduce hierarchies and find creative solutions to community issues
- Demonstrates personal accountability, emotional resilience and works well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and oral communication skills
- Ability to work flexibly and enthusiastically within a team or on own initiative.
Desirable
- Understanding of the needs of small volunteer-led community groups and ability to support their development
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Skills and Knowledge
Essential
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
- Knowledge of community development approaches
- Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
- Knowledge of VCSE and community services in the locality
Desirable
- Knowledge of motivational coaching and interview skills
Person Specification
Other Requirements
Essential
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
- Able to drive with access to own transport to travel across the locality on a regular basis, including to visit people in their own homes
Desirable
- Willingness to work flexible hours when required to meet work demands
Qualifications
Essential
- Degree and/or equivalent experience in health care/social care or related area.
- Demonstrable commitment to professional and personal development
Desirable
- Training in motivational coaching and interviewing or equivalent experience
Experience
Essential
- Experience of working directly in a community development context, adult health and social care learning support or public health/health improvement (including unpaid work)
- Experience of supporting people, their families and carers in a related role (including unpaid work)
- Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
Desirable
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
- Experience of data collection and providing monitoring information to assess the impact of services
Personal Qualities and Attributes
Essential
- Ability to listen, empathise with people and provide person-centred support in a non-judgemental way
- Able to develop relationships with people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from all communities
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess/manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitioner
- Able to work from an asset based approach, building on existing community and personal assets
- Able to provide leadership and to finish work tasks
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Commitment to collaborative working with all local agencies (including VCSE organisations and community groups).
- Able to work with others to reduce hierarchies and find creative solutions to community issues
- Demonstrates personal accountability, emotional resilience and works well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and oral communication skills
- Ability to work flexibly and enthusiastically within a team or on own initiative.
Desirable
- Understanding of the needs of small volunteer-led community groups and ability to support their development
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Skills and Knowledge
Essential
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
- Knowledge of community development approaches
- Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
- Knowledge of VCSE and community services in the locality
Desirable
- Knowledge of motivational coaching and interview skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Out of Hours West Lancashire CIC Ltd
Address
Matthew Ryder Clinic
10 Tithebarn Street
Upholland
Skelmersdale
Lancashire
WN8 0HG
United Kingdom
Employer's website
Employer details
Employer name
Out of Hours West Lancashire CIC Ltd
Address
Matthew Ryder Clinic
10 Tithebarn Street
Upholland
Skelmersdale
Lancashire
WN8 0HG
United Kingdom
Employer's website
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 12 day(s) ago
Reference: 2354232
Job summary
We are looking for a motivated, caring and enthusiastic Healthcare Assistant to join our friendly and supportive practice team.
The successful candidate will assist with the delivery of high-quality patient care and provide support to healthcare professionals within our multidisciplinary team, working under the supervision of a clinician and within the agreed parameters of practice.
This is a varied and rewarding role, with duties including new patient health checks, phlebotomy, blood pressure and hypertension monitoring, ECGs, weight management, dressings and removal of sutures, swabs and urinalysis, chaperoning, and supporting coil fittings.
You will also contribute to health promotion, safeguarding, infection prevention and control, cold-chain and stock management, as well as signposting patients to appropriate healthcare services. An important part of the role will be working closely with our clinical and administrative teams to support the achievement, monitoring and maintenance of Quality and Outcomes Framework (QOF) targets.
We are looking for someone who is compassionate, organised, reliable and committed to providing excellent patient-centred care, with the ability to work effectively as part of a busy multidisciplinary team.
Main duties of the job
New patient health checks
Weight management
Blood pressure and Hypertension monitoring
ECG recording
Phlebotomy
Dressing and ROS
Swabs and urinalysis
Supporting coil fittings
Chaperoning duties
Supporting IPC
Signposting and or referring patient to other healthcare services.
Supporting Quality Outcomes Framework by working closely with the clinical and administrative team to report, audit and meet and maintain targets
Cold chain storage, monitoring and recording.
Re-stocking and stock rotation
Clearing and re-stocking consulting rooms
Supporting adult/child safeguarding
Assisting in the assessment and surveillance of patients' health and well-being
About us
At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, & financial wellbeing:
Exclusive Discounts: Unlock savings on shopping, travel, and more, through, Blue Light Card, Tickets for Good, & more. From everyday essentials to special experiences, we've got your wallet covered!
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind & long-term financial benefits for all our staff.
Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, & delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, & exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, & smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, & regular updates to keep you in the loop with HUC news & opportunities.
Office Comforts: Stay refreshed with unlimited tea & coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
Depending on experience 24,784.50 per annum
Contract
Permanent
Working pattern
Full-time
Reference number
4265 - 8282704
Job locations
Town Centre GP Surgery
14-16 Chapel Street
Luton
LU1 2SE
United Kingdom
Job description
Job responsibilities
For further information about this role, please see the attached job description and person specification.
Job description
Job responsibilities
For further information about this role, please see the attached job description and person specification.
Person Specification
Knowledge and Experience
Essential
- NVQ Level 2 healthcare or relevant specialty
- Phlebotomy experience
- Infection control awareness
- Evidence of statutory mandatory training / willingness to attend training
- Computer literate
- Calm, organized and patient focused practitioner
- Understand primary healthcare agenda
- Understand chronic disease management processes
Personal Attributes, Values and Behaviours
Essential
- Ability to work in a fast-paced environment
- Ability to work to protocols and follow process
- Ability to deal with confidential and sensitive information
- Ability to work on own initiative
- Communicates well with people at all levels
- Good communication and interpersonal skills
- Must be a team player and prepared to work flexibly
- Able to use initiative to solve problems
Person Specification
Knowledge and Experience
Essential
- NVQ Level 2 healthcare or relevant specialty
- Phlebotomy experience
- Infection control awareness
- Evidence of statutory mandatory training / willingness to attend training
- Computer literate
- Calm, organized and patient focused practitioner
- Understand primary healthcare agenda
- Understand chronic disease management processes
Personal Attributes, Values and Behaviours
Essential
- Ability to work in a fast-paced environment
- Ability to work to protocols and follow process
- Ability to deal with confidential and sensitive information
- Ability to work on own initiative
- Communicates well with people at all levels
- Good communication and interpersonal skills
- Must be a team player and prepared to work flexibly
- Able to use initiative to solve problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HUC
Address
Town Centre GP Surgery
14-16 Chapel Street
Luton
LU1 2SE
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Employer details
Employer name
HUC
Address
Town Centre GP Surgery
14-16 Chapel Street
Luton
LU1 2SE
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Band 4 Clinical Pathway Administrator
Royal Free London NHS Foundation Trust View all jobs
Posted 12 day(s) ago
Reference: 2354151
Job summary
The post holder will be expected to work as part of the ophthalmologyteam and will build relationships with key staff providing an efficient, reliable service for patients. The post holder must be flexible in their approach and be able to work with administrators and medical staff at all of our six sites, providing cover as required.
The administrator is responsible for overseeing the patient pathway for our Ophthalmology clinics and for delivering a high standard of administrativecustomer care to a wide range of client groups, including the multidisciplinary team, patients, relatives and their carers.
Main duties of the job
We are looking for a dynamic and resilient Clinical Pathway Administrator to support the delivery of the Ophthalmology situated at the Royal Free Hospital. This post is a fixed term post covering secondment leave.
This is a busy and a fast paced role within the Ophthalmology department The incoming post holder will need to have good attention to detail, be patient focus and demonstrate the ability to work independently.
The successful candidate will also be able demonstrate the Trust values, the responsibilities of the job description and person specification.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£34,186 to £37,389 a year per annum inclusive of HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
391-RFL-8248924
Job locations
Royal Free Hospital
Pond Street
London
NW3 2QP
United Kingdom
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education and professional qualifications
Essential
- Educated to GCSE level, NVQ level 4 or equivalent
- Good standard of written and spoken English
- Effective numerical skills
Desirable
- AMSPAR medical terminology knowledge
Royal Free Shared Commitments
Essential
- Demonstrable ability to meet the Trust shared commitments
Desirable
- n/a
Experience
Essential
- Substantial experience of dealing with the public and/ or patients in healthcare
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems.
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Experience of managing and prioritising own workload and working to deadlines.
- Understanding of the requirements regarding patient confidentiality
Desirable
- Experience working within Ophthalmology, knowledge of Ophthalmology pathways
- In depth knowledge of Cerner or similar administration system
- Understanding of best practice in customer service environments
Skills and aptitudes
Essential
- Good working knowledge of IT applications (Microsoft Word, Excel, Outlook)
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail.
- Ability to deal with and manage conflict
- Ability to manage workload
- An ability to support service development and improvement
Desirable
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to learn and assimilate information quickly
- Ability to use databases
Personal qualities and attributes
Essential
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious. Calm and positive disposition.
- Ability to confidently interact and share knowledge with staff at all levels
- Self motivated, able to use own initiative and work independently.
- Able to work under pressure to meet conflicting demands.
- Attention to detail
- Ability to work positively and effectively within a team.
Person Specification
Education and professional qualifications
Essential
- Educated to GCSE level, NVQ level 4 or equivalent
- Good standard of written and spoken English
- Effective numerical skills
Desirable
- AMSPAR medical terminology knowledge
Royal Free Shared Commitments
Essential
- Demonstrable ability to meet the Trust shared commitments
Desirable
- n/a
Experience
Essential
- Substantial experience of dealing with the public and/ or patients in healthcare
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems.
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Experience of managing and prioritising own workload and working to deadlines.
- Understanding of the requirements regarding patient confidentiality
Desirable
- Experience working within Ophthalmology, knowledge of Ophthalmology pathways
- In depth knowledge of Cerner or similar administration system
- Understanding of best practice in customer service environments
Skills and aptitudes
Essential
- Good working knowledge of IT applications (Microsoft Word, Excel, Outlook)
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail.
- Ability to deal with and manage conflict
- Ability to manage workload
- An ability to support service development and improvement
Desirable
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to learn and assimilate information quickly
- Ability to use databases
Personal qualities and attributes
Essential
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious. Calm and positive disposition.
- Ability to confidently interact and share knowledge with staff at all levels
- Self motivated, able to use own initiative and work independently.
- Able to work under pressure to meet conflicting demands.
- Attention to detail
- Ability to work positively and effectively within a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Royal Free Hospital
Pond Street
London
NW3 2QP
United Kingdom
Employer's website
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Royal Free Hospital
Pond Street
London
NW3 2QP
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
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Maintenance Shift Technician
Coventry and Warwickshire Partnership Trust View all jobs
Posted 12 day(s) ago
Reference: 2354148
Job summary
Maintenance Shift Technician - mechanical /electrical (Please note: previous applicants need not apply)
We are seeking a team member to work as part of an inhouse maintenance shift team to provide a total planned and reactive maintenance service. You would be responsible for giving a Trust wide service in accordance with the duties and responsibilities given below.
2 on-3 off-2 on rotating shift pattern days/nights 37.5 hrs based on a 4-week period
Main duties of the job
You would be performing unsupervised work including activities that may be demanding and / or non-routine.
Responsibilities for testing and fault finding on all engineering plant and equipment throughout the hospital and out of hours , unsupervised.
To act as the 'Competent & Appointed Person' for the Trust in safe operation and maintenance of boiler and other plant and systems.
Work under own initiative to undertake maintenance and repairs as directed, ensuring compliance with Trust safety standards and procedures.
At all times to carry Trust communication devices (pager / two-way radios / mobile phone) to facilitate immediate response to emergency situations.
To provide a first line of response to maintain the delivery of clinical services and undertake 'first time fix' or instigate temporary measures to ensure clinical capacity is not disrupted where possible.
Respond to urgent situations such as lift entrapment and fire alarm calls etc.
To issue permits to work for directly employed staff and contractors.
To supervise contractors on site out of normal working hours.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it, and we're proud to have wonawardsfor the services we provide. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, respect, collaboration, excellence and integrity.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
444-8107842B-CORP
Job locations
The Caludon Centre
Clifford Bridge Rd
Coventry
CV2 2TE
United Kingdom
Job description
Job responsibilities
Key Skills
- City & Guilds in either Electrical and/or Mechanical Services Level 3 or NVQ Level 3.
- Previous experience in a multi skilled maintenance position with a core skill in either Electrical or Mechanical Services
- Previous experience in a Competent Person (CP) role, for example, Low Voltage CP (HTM 06), Medical Gases CP (HTM 02), HVAC CP (HTM 03) etc.
- Previous experience in a shift technician role within a complex environment i.e., Healthcare
- Ability to work alone or as part of a team
- Good problem-solving skills
- The ability to assist with in emergency tasks such as fire alarms, heating failures, blocked drains and gritting of roads etc.
- Making areas safe following patient damage
- Physically fit as the role will involve lifting and carrying.
- Excellent customer service skills, friendly and approachable
Key Activities
- To undertake and be responsible for the following in conjunction with and as directed by the appropriate Estates Manager / Estates Officer / Maintenance Supervisor
- To organise and prioritise own day-to-day duties to ensure safe efficient operation of plant.
- Diagnose and repair faults in engineering and/or electrical and/or plumbing installations, plant, and equipment to deal with new situations as they arise and pass on knowledge to others.
- Make the appropriate Estates Manager / Estates Officer / Team Leader aware of faults and breakdowns within the facility as appropriate in and out of normal working hours.
- To prioritise all emergency and non-emergency out of hours calls to ensure the safety of staff, patients, and visitors and to provide an effective service.
- To carry out PPM and reactive work across site as required.
- Responsible for the maintenance of records for all major repairs completed and logbooks, feedback documentation Including Works Orders, reporting any defects or malfunctions in plant or equipment by clear and concise logging in the plant logbooks provided.
- Carry out building surveys and inspections as required.
- Advise on material, equipment, and systems.
- Maintain building and site service records.
- Highlight Health & Safety issues relating to building, mechanical control and electrical issues.
- Carry out investigation and testing on fire alarm and security systems.
- Liaise with external contractors and suppliers where necessary.
- Support company projects as and when required.
- Be part of a shift Rota 2 on, 3off , 2 on, 2 off, 3 on,2 off(days and nights).
- Supervision of maintenance assistants, apprentices, contractors and providing practical training
- Perform any other duties as required by the Company.
Health and Safety
- Responsible for own health and safety and that of colleagues, in accordance with the companys Health and Safety policy
- Anticipate and act on any potential hazards by initiating and progressing any remedial measures required.
- Comply with any regulations associated with work being carried out.
- Undertake any training deemed compulsory for role.
- Ensure the correct PPE is always worn.
Communication
The Post holder will be able to:
- Communicate effectively in writing, orally and be electronically literate.
- Communicate technical issues, safety requirements to other staff, patients and contractors.
- Liaise closely with other departments and staff within the team.
- Build relationships and support personnel across the Trust, including clinical staff, contractors, patients, clients, relatives, and carers
Analytical and Judgemental Skills / Freedom to Act
To work as an integral part of the Estates Maintenance Team, providing a comprehensive service. Be able to generate and promote solutions, make decisions and commitments within appropriate time frames.
The post holder will pay attention to detail to ensure works are completed to a high standard. They must remain calm, think clearly, and manage emotion under pressure.
Planning and Organisational Skills
Plan, prioritise and schedule own workload and work with minimal supervision and seek advice when needed. Co-ordinate work of contractors and provide cover for other maintenance technicians within the team during periods of absence.
Responsibility for Patients / Clients
The post holder will have patient and client interaction as part of their daily duties and provide non-clinical advice.
Policy and Service Responsibilities
The post holder will follow policies and procedures and work collaboratively as part of an integrated team. They will also be encouraged to suggest changes to improve efficient and productivity.
The post holder will learn new techniques and will participate in both formal and informal training as necessary. This will include the development of multi skilled practices and may include residential courses.
Responsibility for Financial and Physical Resources
Responsible for the purchase of parts to carry out the day-to-day maintenance functions.
Take reasonable care of Trust assets and minimise financial loss via cost efficient repair and maintenance of building services and equipment.
Personal duty of care for all equipment and resources provided e.g., works vehicle.
Responsibility for StaffWhere necessary, to provide practical training, instruction, and professional advice as necessary. The post holder will demonstrate existing practices to new staff, acting as a mentor/trainer.
Supervise maintenance assistants, apprentices and contractors and evaluate works carried out.
Responsibility for InformationThe post holder will comply with Health & Safety Regulations, NHS Regulations, HTM, HMN guidelines and customer requirements. Completion of CAFM system and updating maintenance records.
Research and DevelopmentThe post holder will carry out audits and surveys as and when required.
Physical Effort
- Work will be predominantly maintenance based. Use of Trust mobile phone, pager and radio will largely be continuous.
- The post requires significant physical skills and effort lifting in excess of 15kg on a daily basis numerous times during a shift;
- Ability to input data to works management system,
- There will be a requirement to work as part of shift rota (4 on, 4 off days and nights)
Mental Effort
The post holder must be able to maintain high levels of concentration for prolonged periods, and deal with frequent interruptions to attend to emergency tasks e.g., fire alarms etc.
As there is a requirement for continuous training, the post holder must have the ability to learn and retain information.
Emotional Effort
- Show empathy towards service users.
- Contact with staff and incidental contact with service users who may be distressed or angry
Working Conditions
- Must be able to work flexibly and adapt to the clinical environment. Must have a positive approach to change management.
- The working conditions are frequently highly unpleasant. There is exposure to distressing circumstances e.g. Working in unsettled ward conditions where there may be fighting, self-harm or personal attacks;
OTHER DUTIES
- The post holder will be required to take part in an annual performance appraisal, where this job description will be reviewed, and objectives set
- The Trust has a No Smoking Policy that prohibits any smoking whilst at work
- The post holder is expected to contribute to the creation of a working
environment where everyone feels respected, valued, and treated with dignity.
This job description is not exhaustive and may be amended in consultation with the post holder. It should be reviewed whenever major changes have been agreed to the post and should be reviewed as part of the annual appraisal process to ensure it remains an accurate reflection of the duties and responsibilities undertaken by the post holder.
Safeguarding Children and Adults
All Trust staff has a responsibility to ensure the safeguarding of children, young people, and vulnerable adults. This includes attending statutory and mandatory training, adhering to local Safeguarding Children and Adults boards policies and procedures and inter-agency guidance as identified in the Trusts Safeguarding policies and procedures.
Confidentiality
Personal information and many of the duties of this post are of a confidential nature and disciplinary action will be taken if confidential information is divulged to inappropriate persons.
Data Protection Act
All staff are reminded of their duties and responsibilities as employees under the General Data Protection Regulations (2018) and to ensure that Personal Data is not negligently or unlawfully handled or disclosed to unauthorised persons.
Infection Control
As an employee of Coventry and Warwickshire Partnership Trust you are responsible for protecting yourself and others against the risk of acquiring a Healthcare Associated Infection. All staff, clinical or non-clinical are expected to comply with infection control policies and procedures. You will attend the mandatory infection control training and updates as required by the Trust.
Environmental Issues
The Trust is committed to reducing its impact on the environment by preventing pollution, continually improving it environmental performance which increases the wellbeing of staff and patients. As a member of staff, you are expected to adhere to policies to assist the Trust in meeting its environmental and sustainability targets.
Job description
Job responsibilities
Key Skills
- City & Guilds in either Electrical and/or Mechanical Services Level 3 or NVQ Level 3.
- Previous experience in a multi skilled maintenance position with a core skill in either Electrical or Mechanical Services
- Previous experience in a Competent Person (CP) role, for example, Low Voltage CP (HTM 06), Medical Gases CP (HTM 02), HVAC CP (HTM 03) etc.
- Previous experience in a shift technician role within a complex environment i.e., Healthcare
- Ability to work alone or as part of a team
- Good problem-solving skills
- The ability to assist with in emergency tasks such as fire alarms, heating failures, blocked drains and gritting of roads etc.
- Making areas safe following patient damage
- Physically fit as the role will involve lifting and carrying.
- Excellent customer service skills, friendly and approachable
Key Activities
- To undertake and be responsible for the following in conjunction with and as directed by the appropriate Estates Manager / Estates Officer / Maintenance Supervisor
- To organise and prioritise own day-to-day duties to ensure safe efficient operation of plant.
- Diagnose and repair faults in engineering and/or electrical and/or plumbing installations, plant, and equipment to deal with new situations as they arise and pass on knowledge to others.
- Make the appropriate Estates Manager / Estates Officer / Team Leader aware of faults and breakdowns within the facility as appropriate in and out of normal working hours.
- To prioritise all emergency and non-emergency out of hours calls to ensure the safety of staff, patients, and visitors and to provide an effective service.
- To carry out PPM and reactive work across site as required.
- Responsible for the maintenance of records for all major repairs completed and logbooks, feedback documentation Including Works Orders, reporting any defects or malfunctions in plant or equipment by clear and concise logging in the plant logbooks provided.
- Carry out building surveys and inspections as required.
- Advise on material, equipment, and systems.
- Maintain building and site service records.
- Highlight Health & Safety issues relating to building, mechanical control and electrical issues.
- Carry out investigation and testing on fire alarm and security systems.
- Liaise with external contractors and suppliers where necessary.
- Support company projects as and when required.
- Be part of a shift Rota 2 on, 3off , 2 on, 2 off, 3 on,2 off(days and nights).
- Supervision of maintenance assistants, apprentices, contractors and providing practical training
- Perform any other duties as required by the Company.
Health and Safety
- Responsible for own health and safety and that of colleagues, in accordance with the companys Health and Safety policy
- Anticipate and act on any potential hazards by initiating and progressing any remedial measures required.
- Comply with any regulations associated with work being carried out.
- Undertake any training deemed compulsory for role.
- Ensure the correct PPE is always worn.
Communication
The Post holder will be able to:
- Communicate effectively in writing, orally and be electronically literate.
- Communicate technical issues, safety requirements to other staff, patients and contractors.
- Liaise closely with other departments and staff within the team.
- Build relationships and support personnel across the Trust, including clinical staff, contractors, patients, clients, relatives, and carers
Analytical and Judgemental Skills / Freedom to Act
To work as an integral part of the Estates Maintenance Team, providing a comprehensive service. Be able to generate and promote solutions, make decisions and commitments within appropriate time frames.
The post holder will pay attention to detail to ensure works are completed to a high standard. They must remain calm, think clearly, and manage emotion under pressure.
Planning and Organisational Skills
Plan, prioritise and schedule own workload and work with minimal supervision and seek advice when needed. Co-ordinate work of contractors and provide cover for other maintenance technicians within the team during periods of absence.
Responsibility for Patients / Clients
The post holder will have patient and client interaction as part of their daily duties and provide non-clinical advice.
Policy and Service Responsibilities
The post holder will follow policies and procedures and work collaboratively as part of an integrated team. They will also be encouraged to suggest changes to improve efficient and productivity.
The post holder will learn new techniques and will participate in both formal and informal training as necessary. This will include the development of multi skilled practices and may include residential courses.
Responsibility for Financial and Physical Resources
Responsible for the purchase of parts to carry out the day-to-day maintenance functions.
Take reasonable care of Trust assets and minimise financial loss via cost efficient repair and maintenance of building services and equipment.
Personal duty of care for all equipment and resources provided e.g., works vehicle.
Responsibility for StaffWhere necessary, to provide practical training, instruction, and professional advice as necessary. The post holder will demonstrate existing practices to new staff, acting as a mentor/trainer.
Supervise maintenance assistants, apprentices and contractors and evaluate works carried out.
Responsibility for InformationThe post holder will comply with Health & Safety Regulations, NHS Regulations, HTM, HMN guidelines and customer requirements. Completion of CAFM system and updating maintenance records.
Research and DevelopmentThe post holder will carry out audits and surveys as and when required.
Physical Effort
- Work will be predominantly maintenance based. Use of Trust mobile phone, pager and radio will largely be continuous.
- The post requires significant physical skills and effort lifting in excess of 15kg on a daily basis numerous times during a shift;
- Ability to input data to works management system,
- There will be a requirement to work as part of shift rota (4 on, 4 off days and nights)
Mental Effort
The post holder must be able to maintain high levels of concentration for prolonged periods, and deal with frequent interruptions to attend to emergency tasks e.g., fire alarms etc.
As there is a requirement for continuous training, the post holder must have the ability to learn and retain information.
Emotional Effort
- Show empathy towards service users.
- Contact with staff and incidental contact with service users who may be distressed or angry
Working Conditions
- Must be able to work flexibly and adapt to the clinical environment. Must have a positive approach to change management.
- The working conditions are frequently highly unpleasant. There is exposure to distressing circumstances e.g. Working in unsettled ward conditions where there may be fighting, self-harm or personal attacks;
OTHER DUTIES
- The post holder will be required to take part in an annual performance appraisal, where this job description will be reviewed, and objectives set
- The Trust has a No Smoking Policy that prohibits any smoking whilst at work
- The post holder is expected to contribute to the creation of a working
environment where everyone feels respected, valued, and treated with dignity.
This job description is not exhaustive and may be amended in consultation with the post holder. It should be reviewed whenever major changes have been agreed to the post and should be reviewed as part of the annual appraisal process to ensure it remains an accurate reflection of the duties and responsibilities undertaken by the post holder.
Safeguarding Children and Adults
All Trust staff has a responsibility to ensure the safeguarding of children, young people, and vulnerable adults. This includes attending statutory and mandatory training, adhering to local Safeguarding Children and Adults boards policies and procedures and inter-agency guidance as identified in the Trusts Safeguarding policies and procedures.
Confidentiality
Personal information and many of the duties of this post are of a confidential nature and disciplinary action will be taken if confidential information is divulged to inappropriate persons.
Data Protection Act
All staff are reminded of their duties and responsibilities as employees under the General Data Protection Regulations (2018) and to ensure that Personal Data is not negligently or unlawfully handled or disclosed to unauthorised persons.
Infection Control
As an employee of Coventry and Warwickshire Partnership Trust you are responsible for protecting yourself and others against the risk of acquiring a Healthcare Associated Infection. All staff, clinical or non-clinical are expected to comply with infection control policies and procedures. You will attend the mandatory infection control training and updates as required by the Trust.
Environmental Issues
The Trust is committed to reducing its impact on the environment by preventing pollution, continually improving it environmental performance which increases the wellbeing of staff and patients. As a member of staff, you are expected to adhere to policies to assist the Trust in meeting its environmental and sustainability targets.
Person Specification
Qualifications
Essential
- Qualified to City & Guilds Level 3 and/or relevant experience in a similar role within building services (electrical and/or mechanical) trade
Experience
Essential
- Sufficient post qualification/ structured training experience in estates maintenance
- Experience of working in a challenging environment
- Previous knowledge of maintenance management systems
Person Specification
Qualifications
Essential
- Qualified to City & Guilds Level 3 and/or relevant experience in a similar role within building services (electrical and/or mechanical) trade
Experience
Essential
- Sufficient post qualification/ structured training experience in estates maintenance
- Experience of working in a challenging environment
- Previous knowledge of maintenance management systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Coventry and Warwickshire Partnership Trust
Address
The Caludon Centre
Clifford Bridge Rd
Coventry
CV2 2TE
United Kingdom
Employer's website
Employer details
Employer name
Coventry and Warwickshire Partnership Trust
Address
The Caludon Centre
Clifford Bridge Rd
Coventry
CV2 2TE
United Kingdom
Employer's website
Apply Now
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Operational Service Manager
The Newcastle upon Tyne Hospitals NHS Foundation Trust View all jobs
Posted 12 day(s) ago
Reference: 2354133
Job summary
Newcastle Hospitals as an organisation seeks to continuously improve our services, we have moved to a strengthened clinically led structure of Clinical Boards, bringing together a range of clinical directorates and specialties and focused on the needs of our patients and staff.
Each Service within the Clinical Board is managed by Operational Service Managers, which are key senior roles that will support in driving delivery and transformation to enable the Trust to remain a recognized centre of clinical, teaching and research excellence.
We are recruiting three Operational Service Managers across two clinical boards:
x 2 in Medicine and Emergency Care
x 1 in Peri Operative and Critical Care
Interview date: 29 October 2026
NO AGENCIES PLEASE
Main duties of the job
The appointed candidate will fulfil the role of Operational Service Manager, reporting into the Associate Director of Operations.
This will entail:
- Assume day to day responsibility for the operational management of all aspects within their specific portfolio
- Managing and controlling waiting lists, breach lists and ensuring adequate capacity within area(s) of responsibility to ensure patients are seen in a timely manner, as per the agreed constitutional and organisational wait targets
- Deal with queries and complaints including from patients who may be distressed and to respond in a timely manner
- Involvement in the investigation of incidents within area(s) of responsibility
- Ensuring a safe, respectful culture whereby all staff patients and visitors are treated with dignity, respect, and compassion
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 8a
Salary
£57,528 to £64,750 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
317-2026-38-33-DR
Job locations
Freeman Hospital, RVI Hospital
Newcastle Upon Tyne
NE7 7DN
United Kingdom
Job description
Job responsibilities
- To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
- Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
- Deputise for members of the Clinical Board management team (as appropriate) when required.
- Contribute to the day-to-day operational management of area(s) of responsibility.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
- Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
- Deputise for members of the Clinical Board management team (as appropriate) when required.
- Contribute to the day-to-day operational management of area(s) of responsibility.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience.
Desirable
- Recognise leadership / management qualifications / programme of study or equivalent
Knowledge & Experience
Essential
- Experience of operational, people and financial management; service strategy; business planning; and performance management
- Demonstrate leadership ability at a senior level
Desirable
- Recent managerial experience in related speciality
- Project management experience
Skills & Abilities
Essential
- Change management and practice development skills
- Excellent communication and interpersonal skills
- Demonstrable negotiation skills
- Effective report writing skills
- Effective organisation and time management skills
- Change management and practice development skills
- IT skills - significant proficiency in use of MS Office Suite and other IT systems
Person Specification
Qualifications & Education
Essential
- Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience.
Desirable
- Recognise leadership / management qualifications / programme of study or equivalent
Knowledge & Experience
Essential
- Experience of operational, people and financial management; service strategy; business planning; and performance management
- Demonstrate leadership ability at a senior level
Desirable
- Recent managerial experience in related speciality
- Project management experience
Skills & Abilities
Essential
- Change management and practice development skills
- Excellent communication and interpersonal skills
- Demonstrable negotiation skills
- Effective report writing skills
- Effective organisation and time management skills
- Change management and practice development skills
- IT skills - significant proficiency in use of MS Office Suite and other IT systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address
Freeman Hospital, RVI Hospital
Newcastle Upon Tyne
NE7 7DN
United Kingdom
Employer's website
Employer details
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address
Freeman Hospital, RVI Hospital
Newcastle Upon Tyne
NE7 7DN
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Complaints Officer
Portsmouth Hospitals University NHS Trust View all jobs
Posted 12 day(s) ago
Reference: 2354128
Job summary
NHS Band 3 Salary: £25,760 - £27,476 per annum
Hours Per Week: Full-time 37.5 hrs
Contract Type: Permanent
Main duties of the job
Job summary
- To provide an excellent standard of customer care support to patients and relatives who have raised concerns about the treatment provided at the Trust.
- To work as part of a team on behalf of the Chief Executive in achieving the statutory requirements of complaints handling within required deadlines.
- To help provide a high standard of administrative support to the complaints team, including maintaining database system (Datix), scanning and photocopying.
- Provide advice and support to patients, relatives, visitors, MPs, advocates, external NHS organisations and Trust staff on the handling of formal complaints and PALS concerns.
- Provide support in the production of timely and accurate reports on formal complaints, identifying any emerging trends or themes, and ensuring these are escalated to the Complaints Manager.
- Provide advice and support to all visitors and dealing with telephone and email enquiries.
About us
Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.
The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans' status, colour, religion, disability, sexual orientation, and beliefs.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year
Contract
Permanent
Working pattern
Full-time
Reference number
REF2636J
Job locations
Queen Alexandra Hospital
Southwick Hill Road
Portsmouth
Hampshire
PO6 3LY
United Kingdom
Job description
Job responsibilities
Specific Core Functions
- Provide support in the day-to-day management of concerns and formal complaints, identifying the areas/departments of the Trust involved, clarifying the key questions and concerns, drafting various letters and referring to the formal complaints process when appropriate.
- To prioritise new cases for action and ensure that patients and/or relatives are kept informed of the progress at all times.
- To act as a point of contact for the Trusts complaints team for patients, relatives, visitors, MPs, advocates, external NHS organisations and Trust staff.
- Support the team to ensure that national targets with respect to complaint handling are met (acknowledged within 3 working days of receipt and within agreed timescales).
- Assist with the collation and supply of information (e.g. copies of files, chronology of events) as and when requested by the Parliamentary Health Service Ombudsman (PHSO) if local resolution has not been achieved.
- To provide advice, support and assistance to clinical and service managers in the investigation of complaints including clarifying concerns and the outcome the complainant wishes to achieve.
- Assist with arranging local resolution meetings between patients/relatives, medical/nursing staff and the complaints manager. Support the complaints manager as necessary with these.
- To ensure accurate maintenance of database (Datix system) and computer (G drive) files to a consistently high standard allowing easy retrieval of information relating to all cases.
- Support with the provision of accurate and relevant Datix information to ensure there is a robust system for producing accurate and timely reports and comply with Trust Information Governance policy and Data Protection Act.
- To work with Trust staff to encourage and promote a culture of openness, honesty and learning from feedback from service users, carers and the public.
For a full list of roles and responsibilities, please refer to enclosed job description.
Job description
Job responsibilities
Specific Core Functions
- Provide support in the day-to-day management of concerns and formal complaints, identifying the areas/departments of the Trust involved, clarifying the key questions and concerns, drafting various letters and referring to the formal complaints process when appropriate.
- To prioritise new cases for action and ensure that patients and/or relatives are kept informed of the progress at all times.
- To act as a point of contact for the Trusts complaints team for patients, relatives, visitors, MPs, advocates, external NHS organisations and Trust staff.
- Support the team to ensure that national targets with respect to complaint handling are met (acknowledged within 3 working days of receipt and within agreed timescales).
- Assist with the collation and supply of information (e.g. copies of files, chronology of events) as and when requested by the Parliamentary Health Service Ombudsman (PHSO) if local resolution has not been achieved.
- To provide advice, support and assistance to clinical and service managers in the investigation of complaints including clarifying concerns and the outcome the complainant wishes to achieve.
- Assist with arranging local resolution meetings between patients/relatives, medical/nursing staff and the complaints manager. Support the complaints manager as necessary with these.
- To ensure accurate maintenance of database (Datix system) and computer (G drive) files to a consistently high standard allowing easy retrieval of information relating to all cases.
- Support with the provision of accurate and relevant Datix information to ensure there is a robust system for producing accurate and timely reports and comply with Trust Information Governance policy and Data Protection Act.
- To work with Trust staff to encourage and promote a culture of openness, honesty and learning from feedback from service users, carers and the public.
For a full list of roles and responsibilities, please refer to enclosed job description.
Person Specification
Qualifications
Essential
- Educated to GCSE level (or equivalent)
- NVQ Customer Services (Level 3)
- Proficient in the use of Microsoft Office, Excel and databases
Experience
Essential
- Experience of working in a busy customer service environment or complaints handling environment
- Experience of working within an NHS or Social Care environment
- Excellent verbal, telephone, and written communication skills
- Excellent administrative skills
Skills and Knowledge
Essential
- Ability to work using own initiative, deal with competing priorities and have a high level of accuracy in recording information
- Excellent verbal, telephone, and written communication skills
- Excellent administrative skills
- Knowledge of NHS Governance and Risk Management
- Knowledge of Data Protection Act or Freedom of Information Act legislation
- Demonstrate tact and diplomacy when dealing with highly sensitive issues and maintain confidentiality
- Time management skills with the ability to prioritise own workload
- Problem solving skills and ability to respond to sudden unexpected demands
Person Specification
Qualifications
Essential
- Educated to GCSE level (or equivalent)
- NVQ Customer Services (Level 3)
- Proficient in the use of Microsoft Office, Excel and databases
Experience
Essential
- Experience of working in a busy customer service environment or complaints handling environment
- Experience of working within an NHS or Social Care environment
- Excellent verbal, telephone, and written communication skills
- Excellent administrative skills
Skills and Knowledge
Essential
- Ability to work using own initiative, deal with competing priorities and have a high level of accuracy in recording information
- Excellent verbal, telephone, and written communication skills
- Excellent administrative skills
- Knowledge of NHS Governance and Risk Management
- Knowledge of Data Protection Act or Freedom of Information Act legislation
- Demonstrate tact and diplomacy when dealing with highly sensitive issues and maintain confidentiality
- Time management skills with the ability to prioritise own workload
- Problem solving skills and ability to respond to sudden unexpected demands
Employer details
Employer name
Portsmouth Hospitals University NHS Trust
Address
Queen Alexandra Hospital
Southwick Hill Road
Portsmouth
Hampshire
PO6 3LY
United Kingdom
Employer's website
https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)
Employer details
Employer name
Portsmouth Hospitals University NHS Trust
Address
Queen Alexandra Hospital
Southwick Hill Road
Portsmouth
Hampshire
PO6 3LY
United Kingdom
Employer's website
https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)
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