Job summary

Location: Hartlepool (across all McKenzie Group Practice sites)

McKenzie Group Practice are recruiting for permanent roles and also fixed-term maternity cover roles, with full-time and part-time hours being considered. Working hours will be confirmed during the recruitment process.

Overview:

We are looking for a friendly, enthusiastic, and resilient Receptionist to join our forward-thinking and welcoming team on a 12-month fixed-term maternity cover contract. You will be part of a supportive environment where training and development are built into the role from day one.

The successful applicant will deliver a high-quality, professional reception and administrative service to patients, colleagues, healthcare professionals, and visitors. You will be the first point of contact for patients, helping to ensure a positive, efficient, and compassionate experience.

About Us:

McKenzie Group Practice is a large, SystmOne and GP training practice serving approximately 25,000 patients. Our clinical team includes 10 GP Partners, 6 Advanced Nurse Practitioners, Pharmacists, Social Prescribing Link Workers, and Mental Health Practitioners. We pride ourselves on our friendly, supportive, and forward-thinking culture.

What We Offer

• Comprehensive induction and ongoing training.
• Competitive salary.
• Supportive team environment.
• Opportunities for personal and professional development.

Main duties of the job

• Provide a professional, courteous first point of contact for patients in person, by telephone, and online.
• Book and manage patient appointments, including home visits and interpreter services.
• Process prescription requests and patient registrations.
• Use the SystmOne clinical system (training provided) to manage patient records accurately and confidentially.
• Support clinicians with administrative tasks, including scanning and filing.
• Manage general reception duties, such as sorting post, maintaining supplies, and keeping work areas tidy.
• Recognise urgent or emergency situations and take appropriate action.
• Signpost patients to the most appropriate services in line with practice protocols.

Additional Information

This role may involve working across multiple practice sites within Hartlepool and occasional lone working once competent. The successful applicant must be available to work between the hours of 8:00am and 6:00pm on a rota basis.

All appointments are subject to a satisfactory Disclosure and Barring Service (DBS) check.

If you are passionate about providing excellent patient care and customer service and would like to join a friendly and progressive practice, we would love to hear from you.

About us

At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.

As part of this support, we are hosting this job advert on behalf of McKenzie Group Practice.

Details

Date posted

02 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

B0524-26-0042

Job locations

Mckenzie Group Practice

Mckenzie House

17 Kendal Road

HARTLEPOOL

Cleveland

TS25 1QU

United Kingdom

Job description

Job responsibilities

JOB TITLE - Receptionist/Administration Clerk

REPORTS TO - Practice Manager/Business Manager

RESPONSIBLE TO - Business Manager

Job Summary

Undertake all aspects of reception and administrative duties across ALL McKenzie Group Practices, including potential lone working.

To undertake these duties without direct supervision, working within broad procedural guidelines.

To ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant.

Good communications are extremely important within the practice, with both patients and with outside agencies and you will be expected to help ensure that everyone who you come into contact with, holds the practice in high regard. Absolute discretion is required in protecting patients confidentiality.

Job Responsibilities

• To provide a professional, courteous and efficient first point of contact for McKenzie Group Practice/Gladstone House Surgery for patients seeking health information or healthcare assistance.
• Answer general enquiries from patients/agencies/healthcare workers in a professional and efficient manner via all routes e.g. face to face/telephone/online.
• Book a wide range of appointments for patients accessing services.
• Care navigation.
• Using eConsultation and eLite for patients.
• Deal with requests for prescriptions in conjunction with the Meds team ensuring requests for prescriptions are dealt with within two working days or ordering.
• Grant access to online services in line with practice policy.
• Booking of home visits as per practice policy.
• Refer electronically to SPA via SystmOne.
• Carry out the process of new patient registrations and be familiar with relevant documentation required and carry out initial registration onto the SystmOne.
• Use TPP SystmOne clinical system and decision support software as required for all patient contacts registered/non-registered.
• Use clinical coding for recording on patients electronic record as required.
• Summarise medical records.
• Sending of Notification of Infection Diseases forms to HPA Agency via email.
• Inform patients of test results and any actions required, chase up if necessary.
• Deal with blue light ambulance requests.
• Booking an interpreter when required.
• Calling and recalling patients as part of the practice recall system.
• Recognise through appropriate training and use of decision tools as required urgent and emergency patient conditions and direct patients to the appropriate clinician or emergency services.
• Maintain an efficient filing system of patients medical records where required.
• Maintain efficient filing systems of office and Medical Centre documentation.
• Contribute to the smooth and efficient delivery of healthcare services by providing signposting, using information systems appropriate to patient need.
• Inputting and retrieval of data using computer systems, ensuring all information is recorded accurately.
• Process all removals from the practice list, print off computer records and merge with original records folder and return to PCSE for patients leaving the practice list.
• Scanning documents into clinical and office computer systems.
• Documenting requests for medical reports/patient information.
• Deal with amendments to patients details, including change of name, address and telephone number.
• Ensure computers/rooms/reception area ready for use at the beginning of each day and all systems securely closed down at the end of a working day.
• Ensure ample supply of sample forms and bottles, ICE paper etc. are kept in reception.
• Update collection folder, remove any old forms/letters and file in patients notes.
• Advise patients of relevant charges for private services in accordance with the Non NHS fees policy, accept payments for these and issue receipts for the same.
• Deals with and action any change of addresses.
• Take part in Medical centre meetings/training/1:1s and development of the service.
• Undertake further training and development as identified at an individuals personal development review.
• Undertake an annual performance appraisal and work to personal performance objectives.
• Maintain strong links through multi-agency working.
• Ensuring patient information is reported back to patients own practice in agreed time lines where relevant.
• Attend all statutory and mandatory training.
• Take on any other duties consistent with the development of the role as required.
• Opening of internal post and sorting as per practice protocol.
• Opening and closing up of the surgery each working day ensuring consulting rooms and tidy and secure.
• Making tea/coffee for staff.

This is not intended to be an exhaustive list of duties and responsibilities of the post and the post holder may be requested to carry out any other duties appropriate to the post.

The post may change over time to meet business requirements and the job description may be changed after consultation with the post holder at any time.

Working Environment

Carry out routine checks to ensure your workstation is clean and tidy at the start and end of your shift.

Ensure all equipment in your workstation is operational and up to date and report any issues to your line manager.

Ensure that confidential patient information is stored and handled according to protocol and report any concerns to your line manager.

Health & Safety

Assist in promoting and maintaining your own and others health, safety and security as defined in the Practice Health and Safety policy. Ensure that any hazards in your working area are reported immediately to your line manager.

Confidentiality

Ensure patient and Practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocols

Performance/Professional Development

To participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice.

To participate in regular appraisal meetings.

To participate in regular team meetings.

Equality & Diversity

To support the equality, diversity and rights of patients, carers and colleagues according to Practice protocol.

Working with Patients

To work in partnership with our patients to help them achieve better health outcomes.

To offer a polite, friendly and efficient level of customer service to all our patients.

Dignity and Respect

To treat patients, colleagues and visitors with dignity and respect at all times.

Feedback

To listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team.

CQC

To work within the guidelines set by CQC to ensure that the Practice is safe, efficient and provides the best possible care for patients.

To offer suggestions to the management team on how we can improve, progress and develop all processes relating to CQC.

Any Other Duties

Any other duties as may be determined by the Business Manager and Partners.

Job description Job responsibilities JOB TITLE - Receptionist/Administration ClerkREPORTS TO - Practice Manager/Business ManagerRESPONSIBLE TO - Business ManagerJob SummaryUndertake all aspects of reception and administrative duties across ALL McKenzie Group Practices, including potential lone working.To undertake these duties without direct supervision, working within broad procedural guidelines.To ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant.Good communications are extremely important within the practice, with both patients and with outside agencies and you will be expected to help ensure that everyone who you come into contact with, holds the practice in high regard. Absolute discretion is required in protecting patients confidentiality.Job Responsibilities To provide a professional, courteous and efficient first point of contact for McKenzie Group Practice/Gladstone House Surgery for patients seeking health information or healthcare assistance.Answer general enquiries from patients/agencies/healthcare workers in a professional and efficient manner via all routes e.g. face to face/telephone/online. Book a wide range of appointments for patients accessing services. Care navigation. Using eConsultation and eLite for patients.Deal with requests for prescriptions in conjunction with the Meds team ensuring requests for prescriptions are dealt with within two working days or ordering. Grant access to online services in line with practice policy. Booking of home visits as per practice policy. Refer electronically to SPA via SystmOne.Carry out the process of new patient registrations and be familiar with relevant documentation required and carry out initial registration onto the SystmOne.Use TPP SystmOne clinical system and decision support software as required for all patient contacts registered/non-registered. Use clinical coding for recording on patients electronic record as required. Summarise medical records. Sending of Notification of Infection Diseases forms to HPA Agency via email. Inform patients of test results and any actions required, chase up if necessary. Deal with blue light ambulance requests. Booking an interpreter when required. Calling and recalling patients as part of the practice recall system. Recognise through appropriate training and use of decision tools as required urgent and emergency patient conditions and direct patients to the appropriate clinician or emergency services. Maintain an efficient filing system of patients medical records where required. Maintain efficient filing systems of office and Medical Centre documentation. Contribute to the smooth and efficient delivery of healthcare services by providing signposting, using information systems appropriate to patient need. Inputting and retrieval of data using computer systems, ensuring all information is recorded accurately. Process all removals from the practice list, print off computer records and merge with original records folder and return to PCSE for patients leaving the practice list. Scanning documents into clinical and office computer systems. Documenting requests for medical reports/patient information. Deal with amendments to patients details, including change of name, address and telephone number. Ensure computers/rooms/reception area ready for use at the beginning of each day and all systems securely closed down at the end of a working day. Ensure ample supply of sample forms and bottles, ICE paper etc. are kept in reception. Update collection folder, remove any old forms/letters and file in patients notes. Advise patients of relevant charges for private services in accordance with the Non NHS fees policy, accept payments for these and issue receipts for the same. Deals with and action any change of addresses. Take part in Medical centre meetings/training/1:1s and development of the service. Undertake further training and development as identified at an individuals personal development review. Undertake an annual performance appraisal and work to personal performance objectives. Maintain strong links through multi-agency working. Ensuring patient information is reported back to patients own practice in agreed time lines where relevant. Attend all statutory and mandatory training. Take on any other duties consistent with the development of the role as required. Opening of internal post and sorting as per practice protocol. Opening and closing up of the surgery each working day ensuring consulting rooms and tidy and secure. Making tea/coffee for staff.This is not intended to be an exhaustive list of duties and responsibilities of the post and the post holder may be requested to carry out any other duties appropriate to the post.The post may change over time to meet business requirements and the job description may be changed after consultation with the post holder at any time.Working EnvironmentCarry out routine checks to ensure your workstation is clean and tidy at the start and end of your shift.Ensure all equipment in your workstation is operational and up to date and report any issues to your line manager.Ensure that confidential patient information is stored and handled according to protocol and report any concerns to your line manager.Health & SafetyAssist in promoting and maintaining your own and others health, safety and security as defined in the Practice Health and Safety policy. Ensure that any hazards in your working area are reported immediately to your line manager.ConfidentialityEnsure patient and Practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocolsPerformance/Professional DevelopmentTo participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice.To participate in regular appraisal meetings.To participate in regular team meetings.Equality & DiversityTo support the equality, diversity and rights of patients, carers and colleagues according to Practice protocol.Working with PatientsTo work in partnership with our patients to help them achieve better health outcomes.To offer a polite, friendly and efficient level of customer service to all our patients.Dignity and RespectTo treat patients, colleagues and visitors with dignity and respect at all times.FeedbackTo listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team.CQCTo work within the guidelines set by CQC to ensure that the Practice is safe, efficient and provides the best possible care for patients.To offer suggestions to the management team on how we can improve, progress and develop all processes relating to CQC.Any Other DutiesAny other duties as may be determined by the Business Manager and Partners.

Person Specification

Application Criteria

Essential

• Excellent communication and customer service skills.
• A professional and confident telephone manner.
• Ability to remain calm and effective in a busy environment.
• Strong organisational skills and the ability to use initiative.
• Good IT skills, including experience using Microsoft Office.
• Professional, adaptable, and team-focused approach.

Desirable

• Previous experience working in a GP practice or healthcare setting.
• Familiarity with SystmOne.
• Previous reception or administrative experience.

Person Specification Application Criteria Essential Excellent communication and customer service skills. A professional and confident telephone manner. Ability to remain calm and effective in a busy environment. Strong organisational skills and the ability to use initiative. Good IT skills, including experience using Microsoft Office. Professional, adaptable, and team-focused approach. Desirable Previous experience working in a GP practice or healthcare setting. Familiarity with SystmOne. Previous reception or administrative experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hartlepool & Stockton Health [H&SH]

Address

Mckenzie Group Practice

Mckenzie House

17 Kendal Road

HARTLEPOOL

Cleveland

TS25 1QU

United Kingdom

Employer's website

https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hartlepool & Stockton Health [H&SH]

Address

Mckenzie Group Practice

Mckenzie House

17 Kendal Road

HARTLEPOOL

Cleveland

TS25 1QU

United Kingdom

Employer's website

https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)

Job summary

Waiting List Officer - Elective Booking & Scheduling Team - Band 4 - Full Time & Part Time Position Available

We have an exciting opportunity to join our Elective Booking & Scheduling Team based at Stepping Hill Hospital. As a member of the team, you will assist with managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.

This post is varied and includes contact with patients and many Health Care Professionals.

We are looking for an individual with excellent interpersonal skills and the ability to work in an environment where demands and priorities change quickly.

We are looking for someone educated to a minimum of GCSE standard or with equivalent relevant experience, with experience working in a patient/customer focused environment. An awareness of Government Access targets would be desirable. You must be well organised, able to work on your own initiative and demonstrate confidence in independent decision making.

Main duties of the job

• To take a lead role in managing the waiting list of a group of consultants. This will involve cross covering and supporting other specialities when required to support the team and services.
• Monitor the waiting list and work list daily to ensure Government Access Targets are not breached.
• To co-ordinate admission and associated pre-operative assessment clinics.
• To act as a named contact point, liaising with patients and relatives, as well as medical representatives.
• To deal with enquiries from all service users in a helpful, courteous, and diplomatic manner.
• To ensure that patient confidentiality is always maintained.
• To ensure compliance with a range of Trust policies, i.e., Health & Safety, Infection Control Data Protection.
• To provide advice to patients in matters relating to admission (pre-and post-operative guidance etc.) and about their position on the waiting list.
• To assist in the training of new members of staff in the department, as required.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

o Between 27-33 days of annual leave plus bank holidays

o NHS pension scheme membership

o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

o NHS Staff discounts

o Cycle to work scheme

oSalary finance - for loans, savings, budget planning and tips on managing debt

o Stockport Credit Union- for local financial advice

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

362-ADM4ELEC-09-26-A

Job locations

Stepping Hill Hospital

Poplar Grove

Stockport

SK2 7JE

United Kingdom

Job description

Job responsibilities

The post holder will be responsible for the management of the waiting list of a group of consultants.

They will be the main point of contact for patients and healthcare professionals involved in the patients care.

Please see the job description and person specification to see if you are the person we are looking for!

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require an enhanced DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Job description Job responsibilities The post holder will be responsible for the management of the waiting list of a group of consultants. They will be the main point of contact for patients and healthcare professionals involved in the patients care. Please see the job description and person specification to see if you are the person we are looking for! The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately. If successful this vacancy will require an enhanced DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person Specification

Education

Essential

• o5 GCSE's or equivalent including Maths and English

Desirable

• Further Education

Knowledge

Essential

• Understanding of Microsoft Office/Word and Excel
• Medical Terminology

Desirable

• PAS/TheatreMan
• Waiting List Management
• understanding of the NHS

Experience

Essential

• Working as a team
• Confidentiality
• previous admin experience

Desirable

• NHS Experience
• previous waiting list experience

Skills

Essential

• Communication
• Ability to priortise
• Negotiation Skills
• Adapting to change

Desirable

• Problem Solving
• Willingness to learn

Person Specification Education Essential o5 GCSE's or equivalent including Maths and English Desirable Further Education Knowledge Essential Understanding of Microsoft Office/Word and Excel Medical Terminology Desirable PAS/TheatreMan Waiting List Management understanding of the NHS Experience Essential Working as a team Confidentiality previous admin experience Desirable NHS Experience previous waiting list experience Skills Essential Communication Ability to priortise Negotiation Skills Adapting to change Desirable Problem Solving Willingness to learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Stockport NHS Foundation Trust

Address

Stepping Hill Hospital

Poplar Grove

Stockport

SK2 7JE

United Kingdom

Employer's website

http://www.stockport.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Stockport NHS Foundation Trust

Address

Stepping Hill Hospital

Poplar Grove

Stockport

SK2 7JE

United Kingdom

Employer's website

http://www.stockport.nhs.uk/ (Opens in a new tab)

Job summary

We are seeking an experienced and inspirational sexual health Matron to provide visible, compassionate and effective leadership across the axess sexual health & HIV services in Liverpool, Cheshire East, Warrington, Halton and Knowsley.

The post will provide clinical and operational leadership to clinic managers, ensuring high standards of governance, patient safety, quality improvement and service performance whilst working under local and organisational policies and procedures. You will provide professional and operational assurance and deputise for the assistant director of nursing when required. You will provide robust governance and CQC-ready oversight, using workforce, quality, performance, incident and risk data to identify trends, gaps and areas for improvement, developing and monitoring action plans and ensuring timely escalation where required.

Main duties of the job

You will be adept in risk and incident management, ensuring learning is embedded across the services, and you will present clear assurance, trends, risks and improvement actions at governance meetings.

Linking with Trust nursing and professional peers, you will drive consistent standards, patient safety, quality improvement, workforce development and service transformation, while providing highly visible leadership and championing an excellent patient experience

The postholder will also act as a senior professional representative for the service, developing and maintaining effective relationships with external partners and service stakeholders, including attendance at regional networks, and linking with local authority and NHS England teams, to contribute to strategic discussions and service development, and to share best practice

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

Depending on experience experience as Matron or senior operational nurse manager

Contract

Permanent

Working pattern

Full-time

Reference number

287-DISCO-18-26

Job locations

Axess service Runcorn

Halton hospital

Runcorn, Halton

WA7 2DA

United Kingdom

Job description

Job responsibilities

Providing senior clinical leadership and support across the service-wide nursing team to ensure the delivery of safe, effective and high quality patient-centred care.

Overseeing clinical and professional standards, supporting and supervising staff, promoting safeguarding and infection prevention, monitoring performance, managing and presenting risks and incidents through divisional groups and ensuring compliance with relevant policies, legislation and organisational requirements.

Works collaboratively with multidisciplinary teams and partners to improve patient experience, access and outcomes

Job description Job responsibilities Providing senior clinical leadership and support across the service-wide nursing team to ensure the delivery of safe, effective and high quality patient-centred care. Overseeing clinical and professional standards, supporting and supervising staff, promoting safeguarding and infection prevention, monitoring performance, managing and presenting risks and incidents through divisional groups and ensuring compliance with relevant policies, legislation and organisational requirements. Works collaboratively with multidisciplinary teams and partners to improve patient experience, access and outcomes

Person Specification

Qualifications

Essential

• Clinical Professional Qualification. Degree level or equivalent
• Post-graduate/registration Management or Training qualification /equivalent

Experience

Essential

• Demonstrable experience as a clinical manager, with responsibility for clinical quality, people management, budget responsibility and successful delivery of performance targets and quality standards within strict financial controls.

Knowledge

Essential

• Understanding and appreciation of diversity
• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on nursing/clinical professional service.

Desirable

• Principles and impact of the NHS Constitution
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
• Knowledge and understanding of governance arrangements and standards in the NHS and the wider health and social care economy

Skills

Essential

• Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• A high level of communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
• Solve difficult problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Analyse data and information, including preparing responses to issues, weighing risks and forming judgements often within tight timescales.
• Competently implement business plans, business cases and project plans in order to deliver the Clinical Service Strategy for the area
• Coordinate area day to day clinical operational activity to meet challenging performance targets within tight financial controls
• Implement policy and implementation plans to deliver the clinical strategy and plans ensuring successful implementation
• Demonstrate competent project management skills
• Cope with competing priorities and a demanding workload
• Deal with uncertainty in a political environment
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day

Desirable

• Research information and use audit skills to applying findings to influence practice and develop business cases/plans
• IT literate and able to use standard office software and bespoke systems
• Imaginative and innovative in developing new ways of working in meeting patient care and service needs

Person Specification Qualifications Essential Clinical Professional Qualification. Degree level or equivalent Post-graduate/registration Management or Training qualification /equivalent Experience Essential Demonstrable experience as a clinical manager, with responsibility for clinical quality, people management, budget responsibility and successful delivery of performance targets and quality standards within strict financial controls. Knowledge Essential Understanding and appreciation of diversity Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on nursing/clinical professional service. Desirable Principles and impact of the NHS Constitution Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems Knowledge and understanding of governance arrangements and standards in the NHS and the wider health and social care economy Skills Essential Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams A high level of communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts. Solve difficult problems, using a solution focused approach demonstrating competent persuasive and influencing skills Analyse data and information, including preparing responses to issues, weighing risks and forming judgements often within tight timescales. Competently implement business plans, business cases and project plans in order to deliver the Clinical Service Strategy for the area Coordinate area day to day clinical operational activity to meet challenging performance targets within tight financial controls Implement policy and implementation plans to deliver the clinical strategy and plans ensuring successful implementation Demonstrate competent project management skills Cope with competing priorities and a demanding workload Deal with uncertainty in a political environment Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day Desirable Research information and use audit skills to applying findings to influence practice and develop business cases/plans IT literate and able to use standard office software and bespoke systems Imaginative and innovative in developing new ways of working in meeting patient care and service needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Axess service Runcorn

Halton hospital

Runcorn, Halton

WA7 2DA

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Axess service Runcorn

Halton hospital

Runcorn, Halton

WA7 2DA

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job summary

Sussex Partnership NHS Foundation Trust - Job Opportunity

Job Title - AHP Practice Education Facilitator

Directorate: Allied Health Professions (AHP)

Salary - Band 7

Hours per week - 30 hpw Fixed Term Contract or Secondment

We are looking for a Practice Educator Facilitator (PEF) to provide maternity leave cover and continue to ensure provision of high-quality clinical placements for all pre-registration Allied Health Professions (AHPs) within Sussex Partnership NHS Foundation Trust.

Main duties of the job

The post holder will be working as part of the AHP Practice Education Team to support managers, AHP practice educators, students and apprentices to experience excellent practice education within mental health and learning disability settings across all areas of Trust. They will also work closely Health Education providers and explore new and innovative ways of expanding AHP placement potential, including digital, leadership and research opportunities.

About us

Join Sussex Partnership and you'll be part of an NHS trust that allows you to thrive and, in turn, thrives because of you. We believe in the vibrancy of our fantastic people. And how that leads to even better support for the people who use our services.

We offer a wide range of rewards and benefits to our staff. Here are some of the perks that makeworking at Sussex Partnership a great choice.

From the stunning South Downs National Park and Areas of Outstanding Beauty, to 140 miles of coastline, Sussex has it all. It is home the vibrant cities of Brighton and Chichester and historic towns of Lewes and Hastings, with plenty of picturesque villages in between. What's more, it boasts some of the sunniest spots in the UK. Read more aboutliving and working in Sussex.

Job summary

We are looking for a Part time member of staff to cover approx. 20 hours per week, with some weekend working.

This is an exciting role that will include working within our reception. The role is very varied with every day being different.

Your role is important to make sure that patients will be receiving the very best of care that they expect.

Full support and training will be given.

Prospective applicants are welcome to contact the Deputy Practice Manager, Abby Lake for an informal visit or further information.

This position is not available to those that live overseas or require sponsorship to work in the UK.

Main duties of the job

Good communication skills are essential.The role includes communicating with patients and colleagues, either face to face, via the telephone, sending texts, typing letters or emails.

You will be Flexible and the ability to organise your time is important to the role. You will be working in our reception area dealing with patients within the surgery, with repeat prescription requests, the administration of medical reports or general queries. Scanning and clinically coding letters from other clinical settings, arranging to call patients for their regular chronic illness checks or managing our e-consultation system.

You will be organised and work to efficient systems. You may be typing and organising the referrals to different organisations.

You will be able to work within a team but also under your own initiative.

About us

We are a GP practice located in Oulton Broad.

We have approx. 50 staff which includes 3 GP partners, a number of salaried GPs, a strong nursing and non-clinical team.

We are an innovative practice and will often be leading in new initiatives that improve services to our patients. With constant changes within the NHS you would be working in an ever changing and challenging environment.

We are passionate about caring for our patients, and every role within the practice is equally important to ensure patients get the care that they expect and receive.

We are a training practice and full training and support will be given to all new staff members.

We have a very good local reputation, both as an employer and as a caring practice. Many of our staff members have been with us for a number of years. We are a friendly team, and new staff are always made to feel welcome.

Job summary

Ellison View Surgery is seeking a motivated Medical Administrator to support our total triage model.

As a Medical Administrator, you will be required to carry out a variety of administrative and reception duties, ensuring patients and healthcare providers can access the right care from the most appropriate clinician.

Previous experience working in a GP surgery is essential.

Working Pattern:Monday, Wednesday, Thursday & Friday, 30 hours per week.

Main duties of the job

Key Responsibilities:

• Provide excellent customer service and communication to ensure an efficient and effective service.
• Prioritise and manage incoming telephone calls.
• Book patient appointments and manage scheduling.
• Respond to messages in a timely manner.
• Handle general enquiries and verbal complaints professionally.
• Deliver pathology results to patients as required.
• Meet, greet, and direct patients and visitors.
• Support clinicians by responding to their needs.
• Input, extract, and update data on clinical and administrative systems.
• Liaise effectively with external organisations.
• Monitor and check workflow to ensure smooth operations.
• Follow practice policies and procedures.
• Maintain flexibility to cover holidays and sickness.
• Work collaboratively as part of the practice team.

About us

We are a small practice serving 6,100 patientsin the centre of Hebburn, comprising 3 GP partners, 2 experienced practice nurses, 3 healthcare assistants, and a dedicated team of medical administrators. Our practice ethos emphasises collaboration and support, with a focus on delivering high-quality patient care.

Our wider multidisciplinary team includes a social prescriber, pharmacist, first contact physiotherapists, and first contact podiatrists as part of the local Primary Care Network. We are actively involved in the training of F2s, providing an excellent environment for professional development.

We are proud to hold a CQC Outstanding rating, achieve high QOF scores, and consistently receive excellent Friends and Family feedback. We are also a Veteran Friendly Practice.

Details

Date posted

02 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5753-26-0020

Job locations

The Glen Primary Care Centre

30 Glen Street

Hebburn

Tyne And Wear

NE31 1NU

United Kingdom

Job description

Job responsibilities

The following are the core responsibilities of the Medical Administrator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Accurately detail information on patients records within the clinical system.

Maintain and monitor the practice appointment system.

Process personal, telephone, and electronic requests for appointments.

Assist with total triage administration.

Answer incoming phone calls, transferring calls or dealing with callers requests appropriately.

Signpost patients to the correct service.

Initiate contact with, and respond to, requests from patients, team members, and external agencies.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information.

Input data into patients healthcare records as necessary.

Accurately code clinical information using SNOMED CT and other relevant coding systems.

Draft, type, and process medical letters, reports, and associated documentation within required timescales.

Direct requests for information, e.g., DSAR, insurance/solicitor letters, DVLA forms.

Manage all queries efficiently.

Carry out system searches as requested.

Support all clinical staff with general administrative tasks as requested.

Undertake a broad spectrum of administrative duties commensurate with the role.

Be an integral part of the general practice team.

Act as a chaperone as required.

Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children.

Support in the delivery of enhanced services and other service requirements.

Undertake all mandatory training and induction programmes.

Contribute to and embrace the spectrum of clinical governance.

Maintain a clean, tidy, effective working area at all times.

Attend a formal appraisal with their manager at least every 12 months; progress against objectives is reviewed regularly.

Provide cover for administrative, reception, and secretarial duties during staff absences.

Deal with prescription and medication management requests.

Action incoming emails and correspondence in a timely manner.

Scan patient-related documentation and attach scanned documents to patients healthcare records.

Participate in local initiatives to enhance service delivery and patient care.

Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.

Support and participate in shared learning activities.

Liaise with external agencies, including hospitals and community services, ensuring referrals and correspondence are processed efficiently.

Maintain an accurate referrals database and process referrals via the Electronic Referral System (ERS).

Conduct clinical system searches and code data accurately using SNOMED CT.

Welcome patients and visitors to the organisation and direct requests appropriately.

Participate in audits as directed to support service quality and governance.

Complete opening and closing procedures according to the duty rota.

In addition to the primary responsibilities, the Medical Administrator has the following wider responsibilities:

Participate in any audits as directed

Participate in local initiatives to enhance service delivery and patient care

Support and participate in shared learning

Complete opening and closing procedures in accordance with the duty rota

Providing cover during staff absences

Job description Job responsibilities The following are the core responsibilities of the Medical Administrator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Accurately detail information on patients records within the clinical system. Maintain and monitor the practice appointment system. Process personal, telephone, and electronic requests for appointments. Assist with total triage administration. Answer incoming phone calls, transferring calls or dealing with callers requests appropriately. Signpost patients to the correct service. Initiate contact with, and respond to, requests from patients, team members, and external agencies. Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information. Input data into patients healthcare records as necessary. Accurately code clinical information using SNOMED CT and other relevant coding systems. Draft, type, and process medical letters, reports, and associated documentation within required timescales. Direct requests for information, e.g., DSAR, insurance/solicitor letters, DVLA forms. Manage all queries efficiently. Carry out system searches as requested. Support all clinical staff with general administrative tasks as requested. Undertake a broad spectrum of administrative duties commensurate with the role. Be an integral part of the general practice team. Act as a chaperone as required. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children. Support in the delivery of enhanced services and other service requirements. Undertake all mandatory training and induction programmes. Contribute to and embrace the spectrum of clinical governance. Maintain a clean, tidy, effective working area at all times. Attend a formal appraisal with their manager at least every 12 months; progress against objectives is reviewed regularly. Provide cover for administrative, reception, and secretarial duties during staff absences. Deal with prescription and medication management requests. Action incoming emails and correspondence in a timely manner. Scan patient-related documentation and attach scanned documents to patients healthcare records. Participate in local initiatives to enhance service delivery and patient care. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently. Support and participate in shared learning activities. Liaise with external agencies, including hospitals and community services, ensuring referrals and correspondence are processed efficiently. Maintain an accurate referrals database and process referrals via the Electronic Referral System (ERS). Conduct clinical system searches and code data accurately using SNOMED CT. Welcome patients and visitors to the organisation and direct requests appropriately. Participate in audits as directed to support service quality and governance. Complete opening and closing procedures according to the duty rota.In addition to the primary responsibilities, the Medical Administrator has the following wider responsibilities:Participate in any audits as directedParticipate in local initiatives to enhance service delivery and patient care Support and participate in shared learning Complete opening and closing procedures in accordance with the duty rota Providing cover during staff absences

Person Specification

Experience

Essential

• Previous experience of working in Primary Care or equivalent setting
• Previous experience with EMIS or other clinical systems
• Understanding of medical terminologyFriendly, professional, and effective communication skills.
• Good organisational skills and the ability to work under pressure.
• Competent IT skills and familiarity with office equipment.
• Commitment to providing excellent patient care and supporting colleagues.

Person Specification Experience Essential Previous experience of working in Primary Care or equivalent setting Previous experience with EMIS or other clinical systems Understanding of medical terminologyFriendly, professional, and effective communication skills. Good organisational skills and the ability to work under pressure. Competent IT skills and familiarity with office equipment. Commitment to providing excellent patient care and supporting colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ellison View Surgery

Address

The Glen Primary Care Centre

30 Glen Street

Hebburn

Tyne And Wear

NE31 1NU

United Kingdom

Employer's website

https://www.ellisonviewsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Ellison View Surgery

Address

The Glen Primary Care Centre

30 Glen Street

Hebburn

Tyne And Wear

NE31 1NU

United Kingdom

Employer's website

https://www.ellisonviewsurgery.nhs.uk/ (Opens in a new tab)

Job summary

Claverley Medical Practice is seeking an experienced Receptionist to join our wonderful team at our rural surgery which is situated on the borders of Wolverhampton & Shropshire.

This role would be approx. 20 hours per week. Mondays are required but other days/times are flexible, we will discuss during interview.

NHS working pattern contract for us is 8-8 but the surgery is open 08:00-18:30 Monday-Friday but does occasionally open on a Saturday morning to accommodate clinics such as flu vaccinations, covid vaccinations etc

We are also part of a network of local surgeries which chooses to offer occasional evening appointments across sites. However, successful applicants are only expected to work from Claverley Medical Practice.

Our surgery is CQC rated 'Good' and is very patient orientated.

This advert will be published for 4 weeks but may close early should we reach a desired number of applications.

Successful applicants will require a DBS check and will need to provide x2 references.

Thank you for taking the time to read about us.

Main duties of the job

Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

main duties of this role would include:

• Opening & Closing of the surgery
• Answering telephone calls
• Actioning E-Consult triage requests
• Booking & cancelling of appointments with a range of clinicians
• Scanning & filing of clinical correspondence
• Greet and direct patients and visitors including signing in and out procedures
• Giving out prescriptions and taking payments
• Actioning & replying to Emails

Any other reasonable duties as necessary

About us

Overview of your organisation

We have a fantastic team at Claverley. We have a range of clinicians including:

• Senior Partners Dr S Allen & Dr Selvakummar
• Advanced Clinicial Practitioner (ACP) Mrs Adeola Allinson
• Practice Nurse & HCA
• ARRS role such as Paramedic, First Contact Physio (FCP) etc.
• Practice Management
• Dispensers
• Medical Secretary
• Receptionists
• Administrators

We are hard working but have an excellent 'family' environment which any new starter would feel welcomed in.

Job summary

The post holder is accountable to the Associate Director of Quality and Governance but report to the Concerns and Complaints Manager.

The post holder will respond to compliments, concerns and complaints relating to services offered by Lewisham and Greenwich NHS Trust. The post holder will ensure that the most complex/high profile complaint case are managed in a sensitive and timely manner through close working with clinical and non-clinical staff across the Trust. This will include complaints that have exceeded initial timescales

Main duties of the job

The post holder will ensure statutory and organisational requirements are met, that complaints are investigated thoroughly and impartiality and that all complainants receive a full, high quality and timely response in accordance with the Department of Health's key principles of complaints handling.

1. Listening
2. Responding
3. Improving

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Job summary

***INTERNAL APPLICANTS ONLY*** An exciting opportunity has arisen for a highly motivated and hardworking individual to join the Surgical Specialties Directorate as an Administration Manager on a full time, permanent basis. This is an exciting time to join a fast paced, forward thinking Division. Excellent interpersonal, communication and organisational skills are essential. This role will be demanding but equally rewarding and will require daily interaction with staff at all levels including senior management and clinicians. To succeed in this position the post holder will require the ability to manage multiple and competing priorities whilst ensuring needs of the Administration Teams are met. The post holder should be able to influence and persuade on Administration matters.

Main duties of the job

The main duties of this post will include:

• Management of Administrative Teams as allocated.
• Responsibility for the delivery of specific key performance indicators (KPIs)
• Work in conjunction with the Deputy General Manager and other Service Units and relevant staff within Trust, and external agencies, to ensure the optimum administrative flow of patients through outpatient and inpatient services.
• To support the Deputy General Manager in the delivery of Service Unit business objectives taking personal responsibility for designated
• Provide an administrative and note taking service for meetings within the Division to include preparation of agendas, circulation of documents prior to meetings, minute taking and chasing actions as allocated/requested.

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Job summary

The Urology Cancer Team Support Worker will be based within the Urology Cancer Nursing Team establishment.

This role will provide support to the team of specialist nurses and also to the patients accessing this service. The post is both patient facing and non patient facing administration , the majority of the role will entail providing direct information and support via email or telephone, and/or signposting to appropriate services for patients and their families/carers.

It will also entail organizing and assisting the clinical nursing team to provide the Cancer Nursing service effectively and efficiently ensuring patients queries and care can be actioned within a timely manner.

Processing queries and referrals, guiding and signposting clinical queries and patient queries.This post aims to improve efficiencies within the pathways of care for patients diagnosed with Urological Cancers.

Main duties of the job

• To provide general, specific and specialist information to patients and clinical teams regarding urological cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond.
• Provide information and support for people with non-complex care needs.
• To engage with the community services as appropriate
• Recording patient information on the Trusts Systems
• Assisting the PSA Tracker team with administration tasks. Ensuring blood tests are requested as required, documenting on the appropriate IT systems.
• Contribute to maintaining and organising the day to day running of the Urological Cancer Nursing service dealing with phone calls, referrals, emails, patient queries etc.

About us

Why Work With Us

We are an increasing Urology Nursing team workforce offering a dynamic and developmental working environment , innovative thinking and dynamic team working, providing excellent patient care within our care setting.

*Unfortunately, this post is not eligible for sponsorship.

Job summary

University Hospital Southampton NHS Foundation Trust is delighted to offer an exciting opportunity to join our Trust. We are currently recruiting across multiple wards, and successful candidates will be allocated based on vacancy availability across the Trust.

Job Title: Healthcare Support Worker (Band 2 progressive to Band 3)

Contract Type: Permanent - Candidates must be able to work flexibly across a variety of shifts, including days, nights, weekends and bank holidays.

Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.

If you are joining as a band 2 this position is part of a development programme that supports you to grow into a band 3 role, with a pay increase upon successful completion. The programme is designed to help you develop new skills, gain valuable healthcare experience and take the next step in your NHS career. If you are already working in a Band 3 HCSW role in the NHS, we will assess your experience and responsibilities against the competencies required for this position. Where these competencies are met, we will match your current pay and banding

This role requires a 9-month training period, so applicants must already have the right to work in the UK for the full duration. If your current visa does not provide at least 9 months of remaining permission to work from the start date, we are unable to progress the application.

Main duties of the job

As part of our team, you will work as a Healthcare Support Worker under the guidance of a Registered Nurse or healthcare professional within one of our busy adult or child wards or outpatient areas. You will play an important role in supporting our nursing and medical teams by providing high-quality personal care and assistance to our patients.

At UHS, we value the diverse experience that Healthcare Support Workers can bring from different backgrounds. Previous healthcare experience is desirable but not essential -- If you are beginning your healthcare journey or looking to take the next step, we would welcome your interest.

We offer ongoing training and development to help you grow and succeed. You will start your journey with a full-time, one-week induction designed to support you in completing your Care Certificate, familiarising yourself with the hospital, and quickly becoming a valued member of the team.

About us

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requeststaking into accountthe needs of the service. UHS employeesare able toaccess a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Job summary

This is a post for advanced midwifery practitioners, with excellent standards of clinical practice. The post is designed to provide the post holder with opportunities to develop and further enhance skills in programme planning, multi professional teaching and facilitation and communication with key stakeholders on issues related to practice development.

The post is required to work alongside team members, which includes Clinical placement Facilitators, Clinical Governance team and Senior Midwifery Team in the implementation of the practice development agenda for the maternity service, with direct reference to the CQC standards, SBL and Trust objectives.

Lead on agreed professional development activities, including mandatory training, essential to role and service activity.

Lead on preceptorship programmes and clinical placement activity in the division and the wider organisation in line with Trust policies and procedures and national guidelines.

Plan, deliver and review interventions to enable people to learn and develop. Agree with team members courses of action to address issues with their work.

Provide on a regular basis both constructive and positive feedback, identify and disseminate learning from outcomes.

Main duties of the job

Support the preceptorship and induction programmes for newly registered midwives and those midwives who are new to the Trust or returning to practice AND all new staff appointed to the maternity department.

In-conjunction with other members of the education team, assess the quality of clinical and other practice learning environments and proposes interventions for improvement.

Contributes to the design, organisation and delivery of mandatory training and to personally participate in the delivery of mandatory training sessions.

Co-ordinate the delivery and facilitation of the multidisciplinary PROMPT sessions for all staff from the directorate required to attend.

Deliver training and assess competency of individuals/groups through reflective practice, demonstration, observation and presentation e.g. manual handling/infection control training/mandatory training/specific clinical skills, providing verbal/written feedback as necessary.

Supports the professional development midwives in organising and facilitating the integrated midwives clinical skills development programme.

To identify the training needs of staff as identified from themes arising out of clinical incidents, reflective events, complaints, supervisory reviews and from national reports.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Job summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

You will support the provision of the dispensary, ward and community based services to enable the smooth, seamless and efficient supply of medicines across the Trust. You will work under the supervision of the Senior Assistant Technical Officer, Dispensary Manager, Pharmacy Technicians and Pharmacists.

The Pharmacy & Medicines Optimisation Team is a diverse and exciting team providing pharmacy services to our 3 main sites; Haywood, St Georges and Redwoods along with a number of community based hubs.

We value our staff and aim to support them in their Pharmacy journey.

• Your work life balance is important to us, so you will be required to only work a maximum of 2 Bank holidays per year, with currently no weekend or late night working.
• Training, education and support provided.

Main duties of the job

Main Duties and Responsibilities

To assist the pharmacy team (under the supervision of a pharmacy registered professional) in providing a high quality service to patients, customers and pharmacy staff in the dispensaries and within the Trust, by promoting a positive and professional image of pharmacy and demonstrating good customer care skills.

Take an active role in accurately dispensing medicines to provide an efficient and timely service and participate in reception duties. Take part in the management of stock, including ordering, receiving, and storing of stock and actively participate in routine stock checks. Ensure the working environment is kept clean and tidy and to support pharmacy professionals in the delivery of an effective, efficient pharmacy service.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days)
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Job summary

An exciting opportunity has arisen within the Urgent Community Response Directorate to recruit two Community Case Managers within the Virtual Ward Team.

We are seeking to appoint a dynamic, driven, motivated and caring individual who will bring their experience and personality to the role to ensure that as a team we align to the Trusts People, Patient, Population Strategy.

The role would suit someone with recent Emergency and Urgent Care experience within a Community setting.

Our current Virtual Ward Team consists of a range of multidisciplinary colleagues including:

Consultants

ACPs

Occupational Therapists

Physiotherapists

Community Matrons

Assistant Practitioners

Rehab Support Workers

Operational Managers

We currently have 6 Virtual Wards within the organisation including our award-winning Hospital at Home Service (EPCENTRE) lead in collaboration with our Acute Medicine colleagues. Working with the team, you will support across 4 of the Virtual Wards as detailed below:

Respiratory

Frailty

EpiCentre

Cardiology

Main duties of the job

Reporting to a senior Community Matron for the service, the post holder will be an autonomous practitioner and clinical specialist responsible for developing and implementing service provision within the team across the borough of Sandwell.

The post holder will have continuing responsibility for proactively monitoring and managing patients on a caseload within a designated pathway, recognising the early symptoms of disease exacerbation, acute illness, and injuries, as well as social and familial factors based on the understanding of long-term conditions, the effects on the individual, their family and environment as well as current evidence and practice standards.

The service will be delivered to a defined population of patients needing complex case management for long term conditions and complex social risk factors within the community setting, preventing inappropriate hospital admission.

The post holder will also be ultimately responsible for the management/decision making about care and service provision, for individual patient pathways across the primary and secondary care interface.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Job summary

We are looking for an enthusiastic organised Personal Assistant to work within a small administration team. You will provide support and information packs for lung cancer pathway, deal with appointment queries, booking and cancellations. You will be responsible for cleansing and sending appointment letters, emails and EPIC inbasket management for 8 consultants, 2 Registrars, 5 Nurses and 1 Physiotherapist This is a part time role on a fixed term basis until 31st March 2027 Proposed Interview date: 22nd October 2026

Main duties of the job

General office administration, including emails, telephone calls and voicemails, inbaskets/pools andpost.

Supporting respiratory consultants, physiotherapists, clinical nurse specialists and other clinicalteams with day-to-day administrative and secretarial duties.

Managing correspondence, including cleaning clinic letters, referrals, and other clinical documentation (EBSUS/Bronchoscopy leaflets). Correspondences referring to 2WW Lung cancer patients must be actioned in a timely manner to meet Cancer FDS standard.

Arranging and managing outpatient appointments, including booking new patient and follow-up respiratory clinics for Lung cancer target clinics and clinical nurse specialist clinics, monitoring clinic ultisation. Most booking is completed centrally by the contact center.

Communicating with patients and relatives, responding to queries professionally and directing clinical questions to the appropriate clinician.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Job summary

An exciting opportunity has arisen for a Pharmacist to join our friendly and supportive team working at The Avenue Surgery.

We are seeking an enthusiastic and proactive Pharmacist to join our team. This is an exciting opportunity to play a key role in delivering high-quality, patient-centred care within a supportive and forward-thinking primary care organisation.

Applications are welcomed from both newly qualified and experienced Pharmacists. We are committed to supporting our staff and are happy to discuss flexible working arrangements to help achieve a positive work-life balance.

Main duties of the job

To work alongside GPs and other health professionals to provide expertise in clinical pharmacy, medicines optimisation, management and safety through structured medication reviews. You will provide leadership for medicines use to ensure patients experience high quality patient care that will improve health outcomes and efficiency of the primary care team by providing direct, accessible and timely expertise which include telephone contact with patients.

The main duties will include using your own clinical competencies as part of a multi-disciplinary team and ICB to provide face to face and remote medications review, support management of patients with long-term conditions and co-morbidities, undertake medicines reconciliation, polypharmacy management, provide telephone consultation, repeat prescription standardisations, implementation and management, drug monitoring management, shared-care agreement management and clinical audits.

The role is pivotal to improving the quality of care and operational effectiveness within primary so requires, motivation, passion and resilience to deliver and excellent service within general practice.

You will work as part of the prescribing team, you will lead and support the team by providing day to day line management. You will represent the surgery as prescribing lead for the surgery within the PCN and the ICB.

About us

Sussex Primary Care run a number of GP Practices across Sussex providing excellent primary care in the heart of the community. We are a learning organisation that listens to our team of staff, patients and partners to guide our future. At the heart of our vision are our patients and their needs.

Be patient-focussed in everything we do

Support staff to be the best they can be

Innovate, learn and evaluate