Job description

Job responsibilities

Job Title: Reception Supervisor

Responsible To: Management Team

Location: Len Valley Practice (Main and Branch Site)

Contract Type: Full-time, Permanent

Overview

Len Valley Practice is seeking a professional and compassionate Reception Supervisor to lead and support our busy reception team.

As Reception Supervisor, you will be the first point of contact for patients and the reception team, ensuring the smooth and efficient running of the surgery. The ideal candidate will have excellent communication skills, a friendly demeanour, and the ability to handle sensitive information with the utmost confidentiality. You will play a key role in delivering a high-quality patient experience while supporting and developing the reception team.

Key Responsibilities

In this role, you will:

• Greet and assist all patients and visitors in a friendly, courteous, and professional manner.
• Operate the practice appointment and clinical systems (e.g. EMIS) accurately and efficiently.
• Respond to patient queries by telephone and face-to-face, signposting appropriately.
• Support clinicians with requests for files, messages, calls, and administrative tasks.
• Ensure reception and patient areas are clean, safe, and welcoming.
• Coordinate reception staff duties to ensure coverage and task completion.
• Run searches, recalls, and basic audits as requested.
• Conduct and minute reception/admin team meetings.
• Act as the first point of contact for minor complaints and escalate when required

Supervisory Responsibilities

As Reception Supervisor, you will provide leadership and day-to-day support to the reception team. You will:

• Assist in the recruitment, induction, training, and development of reception staff.
• Maintain and update reception handbooks and "how to" guides.
• Lead by example, modelling professional behaviour and a patient-first approach.
• Monitor mandatory training compliance and support ongoing staff development.
• Contribute to appraisals and probationary reviews where appropriate.
• Create and manage weekly reception rotas, approve annual leave, and arrange cover where required.
• Handle sickness absence reporting and monitoring.
• Manage day-to-day team issues and resolve conflicts, escalating to management where necessary.
• Deal with more complex patient enquiries, including informal complaints, before escalation.
• Continually assess and evaluate reception systems, recommending improvements to the Practice Manager or Operations Manager.

Risk Management & Compliance

You will ensure that the reception team adheres to practice policies and meets compliance standards by:

• Supporting fire safety procedures and emergency protocols.
• Logging and assisting in the investigation of significant events and patient incidents.
• Providing support with CQC compliance and documentation.
• Monitoring appointment system usage and highlighting issues to the Operations Manager.
• Ensuring staff are trained and confident in using telephone and online systems.
• Signposting patients appropriately using care navigation principles.
• Overseeing and delegating QOF target/recall areas.

Premises

Ensure both the main site and the branch surgery have reception cover during core hours

The opening up and closing down processes are known by receptionists and are followed

The premises are secured appropriately and the location of keys are known

Professional Standards

The Reception Supervisor is expected to:

• Maintain strict confidentiality and adhere to information governance protocols.
• Use sound judgement and initiative when managing issues or escalating concerns.
• Uphold practice values and contribute positively to a collaborative team culture.
• Be proactive, solution-focused, and adaptable to the needs of the practice.
• Undertake any other appropriate duties delegated by Senior Management.

Person Specification

Qualifications

Essential

• Minimum GCSE English and Maths Grade C/4 (or equivalent).
• Experience using EMIS and knowledge of GP rotas.

Desirable

• Additional training or certification in medical office administration or healthcare administration

Experience

Desirable

• Previous experience in a medical receptionist role or similar administrative position (preferred).
• Excellent interpersonal and communication skills, with the ability to interact professionally with patients, staff, and visitors.
• Proficiency in using computer software for appointment scheduling, electronic medical records, and general office tasks.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks in a fast-paced environment.
• Knowledge of medical terminology, billing procedures, and privacy regulations.
• Compassionate and empathetic attitude towards patients, with a commitment to providing outstanding customer service.
• Knowledge of patient confidentiality, the Data Protection Act 2018, and GDPR.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Len Valley Practice

Address

Groom Way

Lenham

Maidstone

Kent

ME17 2QF

United Kingdom

Employer's website

https://www.lenvalleypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reporting to: ANP Partner

Accountable to: ANP Partner

Hours of work: 37.5hrs

Contract type: Part-Time Full time

Role summary: Provide care to the practice patients, to include treatment, preventative care, screening, and patient education.

Location: North Leeds Medical Practice, Leeds

Annual leave: 27 days plus 8 days Bank Holiday. After 5 years service this entitlement increases to 29 days plus 8 days Bank holiday.

Salary:Negotiable, depending on qualifications and experience.

Job responsibilities:

Providing assessment, screening and treatment services and health education advice

Organise and co-ordinate the provision of nursing services for the practice, including management of patients with Long Term Conditions, vaccination and immunisations, cervical screening, general treatment room duties and any other duties as required by the practice within you professional competencies.

Advise patients on general health care and minor ailments with referral to GPs as necessary.

Supplies and equipment treatment room and other areas

In participation with the Lead Nurse, ensure the maintenance of equipment and stock levels relating to patient care.

Pathological specimens and investigatory procedures

Following appropriate training, undertake the collection, storage and despatch of pathological specimens including intravenous blood samples, swabs, smears etc. and ensure the cleanliness of any equipment used. Perform any investigatory procedures requested by the clinicians.

Administrative and professional responsibilities

Participate in the administrative and professional responsibilities of the practice team

Ensure accurate notes of all consultations and treatments are recorded in the patients notes on the clinical computer system as appropriate

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice

Ensure collection and maintenance of statistical information required for regular and ad hoc reports

Attend and participate in practice meetings as required

Assist in the formulation of practice philosophy, strategy and policy and develop appropriate protocols.

Research projects

Co-operate and participate as required in any research projects within the practice.

Student and staff education and training

Participate in the education and training of students of all disciplines and the induction of all members of practice staff with special responsibility for nursing staff.

Liaison

Maintain effective liaison with other agencies and staff concerned with patient care and with all other disciplines within the practice, with appropriate regard to confidentiality.

Professional development

Maintain continued education by attendance at courses and study days as deemed useful or necessary for professional development.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately;

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential;

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines.

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines.

Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport.

Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.

Safe management of sharps procedures including training, use, storage and disposal.

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers.

Routine management of own team / team areas, and maintenance of work space standards.

Maintenance of sterile environments.

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of individuals rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development;

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk;

Assess own performance and take accountability for own actions, either directly or under supervision;

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance;

Work effectively with individuals in other agencies to meet patients needs;

Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members;

Communicate effectively with patients and carers;

Recognize individuals needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

Carry out your duties in a manner consistent with the Practices values of Everyone Counts, Working Together, Delivering Quality and Embracing Change.

You are expected to demonstrate these values in your daytoday work, including how you interact with patients, colleagues and external partners.

Comply with any related policies, procedures and codes of conduct as may be updated from time to time.

Discuss with other team members how the policies, standards and guidelines will affect their own work;

Participate in audits where appropriate.

Person Specification

Experience

Essential

• Experience of working within a nursing team Experience of dealing with vulnerable patients
• Experience of working in primary care Experience of working in a GP practice

Qualifications

Essential

• NMC Level1 Commitment to Professional development Minimum 1 year post-registration experience Good time management skills, ability to manage workload Ability to work unsupervised Ability to drive 2 site working and HVs High level of self-awareness Reliability Flexibility Ability to deal with exposure to distressing circumstances or highly emotional events. Ability to cope with aggressive behaviours Be well motivated Work well as a member of a multi-disciplinary team Ability to work under pressure A willingness to learn new skills and be open to new ways of working

Desirable

• CVD, Respiratory + Diabetes qualifications Cytology, Childhood + travel Immunisations Independent Prescribing Qualification Clinical Supervision experience Experience in Primary Care setting Leadership Skills IT literacy or willing to learn Experience in implementing new protocols and clinical guidelines Experience of mentoring students

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The North Leeds Medical Practice

Address

355 Harrogate Road

Leeds

LS17 6PZ

United Kingdom

Employer's website

https://www.northleedsmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Support the acute frailty unit and ambulatory area with flow, including discharge planning
• Maintain understanding of all elements of the nursing process and be able to assist the registered nurse in the on-going assessment, planning, management and evaluation of care
• Support people with all aspects of individualised care including daily living, providing person-centred care and promoting health and independence through awareness raising and care navigation to other professionals as appropriate
• Provide care that recognises the individual needs of patients, ensuring reasonable adjustments are in place for patients with protected characteristics
• Perform and record clinical observations including blood pressure, temperature, respirations, pulse, and any additional requirements within the speciality
• Undertake clinical tasks including cannulation, venepuncture, ECGs as appropriate to competence and setting
• Accurately record nutritional and fluid intake
• Ensure the privacy, dignity and safety of people is maintained at all times
• Act in accordance with all organisational policies and procedures and within expected values and behaviours
• Actively participate in and attend ward/unit meetings
• Demonstrate the ability to recognise changing priorities seeking advice and guidance from the Registered Nurse or other registered care professionals as appropriate
• Report back and share information with the registered nurses on the condition, behaviour, activity and responses of people
• Recognise issues relating to safeguarding vulnerable children and adults and report any problems or raise concerns to the appropriate registered care professionals
• Assist in the assessment of and contribute to the management of risk across several areas within the environment where care is being delivered
• Assist in the implementation of appropriate action to meet the specific physical, emotional and psychological, social, cultural and spiritual needs of individuals and carers
• Assist in the delivery of complex care as prescribed by the registered nurse
• Maintain an understanding of caring for individuals with particular conditions, for example dementia, mental illness, learning disabilities
• Maintain skills in relation to coaching/teaching individuals/carers/other staff
• Assist with the implementation and monitoring of clinical standards and outcomes
• Develop a working knowledge of other providers resources and referral systems to ensure individuals needs are met, within parameters of practice
• Engage in reflective practice including management of self and reflection on own reactions, asking questions and reflecting on answers given
• Demonstrate good understanding of principles of consent and ensure valid consent is obtained prior to undertaking nursing and care procedures
• Demonstrate good understanding of the Mental Capacity Act/Deprivation of Liberties and applies principles to everyday practice seeking advice/guidance from the registered nurse or registered care professional as required
• Communicate effectively across a wide range of channels and with a wide range of individuals, the public, health and social care professionals, maintaining the focus of communication on delivering and improving health and care services
• Demonstrate those inter-personal skills that promote clarity, compassion, empathy, respect and trust
• Contribute to team success and challenge others constructively
• Communicate with individuals, carers and other visitors in a courteous and helpful manner, whilst being mindful there may be barriers to understanding
• Report to appropriate registered care professional information received from the individuals, carers and members of the team
• Ensure all patient related information is treated sensitively and adhere to the principles of confidentiality at all times
• Report any accidents or incidents and raise any concerns as per organisational policy
• Ensure clear, concise, accurate and legible records and all communication is maintained in relation to care delivered adhering to local and national guidance
• Ensure ability to manage electronic records system taking cognisance of need to protect access (ID, passwords, swipe cards)
• Exercise personal responsibility and work independently within defined parameters of practice, taking the initiative in a variety of situations and performing a range of clinical and care skills consistent with the role, responsibilities and professional values of being an Acute Frailty Unit Navigator
• Exercise judgement in assessing patient condition, comfort and wellbeing using analysis of a range of possible factors
• Ensure that only those activities for which competence has been achieved are undertaken without supervision and the recognition is given to the impact and consequences of practising outside capability

Person Specification

Qualifications

Essential

• Diploma or equivalent level qualification e.g. foundation degree or NVQ level 3 Health and Social Care qualification
• Courses relating to diploma/ NVQ 3 Health & Social Care

Knowledge and Experience

Essential

• Relevant experience to diploma level/NVQ level 3
• Evidence of working effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
• Knowledge of when to seek advice and escalate to the appropriate professional for expert help and advice
• Knowledge of multi-agency health & social care pathways
• Experience of providing, receiving, interpreting and using complex, sensitive information
• Knowledge of Safeguarding Vulnerable Adults procedures

Desirable

• Knowledge of order comms (OCS), ICE discharge and Medway

Skills

Essential

• Insight into how to evaluate own strengths and development needs, seeking advice where appropriate
• Ability to maintain high standards of quality in corporate and clinical record keeping; ensuring information is always recorded accurately, appropriately and kept up to date
• Excellent IT skills
• Able to demonstrate working on own initiative within set boundaries
• Ability to communicate effectively (written, digital, verbal and non-verbal communication) with patients, relatives, carers and all members of the multi-disciplinary team
• Ability to support, supervise, assess and act as a role model to learners and health care support workers as required within the clinical setting
• Able to carry out manual handling tasks in relation to direct patient care requirements

Desirable

• Able to deal with non-routine and unpredictable nature of the workload
• Able to evaluate, act upon and report appropriately a range of clinical values when recording patient's vital signs
• Venepuncture, Cannulation, and ECG training

Other

Essential

• Motivated individual, commitment to personal and professional development
• Capacity to work with colleagues at all levels
• Open minded, treats colleagues and the general public with dignity and respect
• Demonstrate the Trust core values
• Ability to travel independently to and from a patients place of residence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport and Formby District General Hospital

Town Lane, kew

Southport

PR8 6PN

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

9. Attend any meetings, arrange meetings, record minutes and undertake general secretarial duties of all descriptions for the consultants/clinicians/department as required.

10. To provide a friendly, professional, complete and fully comprehensive administrative, secretarial and clerical service to the department including audio transcription service to the specialist nurses, doctors and/or consultants.

11. Update and maintain a working knowledge of hospital systems so that enquiries can be dealt with efficiently.

12. Distribute all incoming correspondence and ensure outgoing mail is ready for daily collection.

13. Liaise with booking teams and departments to arrange patient appointments of all types.

14. Participate in meetings and be actively involved in generating ideas for service improvement.

15. Promote a positive image of the Trust at all times.

16. Attend meetings as required.

17. Manage and record information on patient administration systems from multiple share email inboxes including replies and advice requests.

18. Other duties and responsibilities of the post will be required, flexible and will be reviewed by the Team Leader.

Person Specification

Qualifications

Essential

• Educated to a minimum of 5 GCSE's (or equivalent) with GCSE of Grade C/4+ above or above inc both Maths and English essential
• RSA II/II or equivalent demonstrable experience in typing/Audiotyping (i.e. speed over 60wpm)
• Demonstrable working knowledge of Microsoft packages including Outlook, Word and Excel

Desirable

• Certificate in Medical Terminology.
• European Computer Driving Licence
• Secretary qualification
• Willingness to actively seek personal development and training.

Experience & Skills

Essential

• Previous experience in a fast paced office environment
• Experience dealing with members of the public
• Running and organising outlook diary/calendar systems
• Fast, accurate Typing skills
• Good communication skills (written, face to face and on the telephone)
• Ability to work effectively, independently and as part of a team.
• Audio transcription skills/experience

Desirable

• Knowledge of medical terminology and working in a healthcare environment
• Knowledge of security and dealing with confidential issues in relation to handling personal information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospital

Marlborough Road

Swindon

SN3 6BB

United Kingdom

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Upon qualification and re-banding to Band 7 .

Clinically justify/authorise ultrasound requests in accordance with agreed protocols and ultrasound specific guidelines. To give specialist and expert advice to a wide range of healthcare professionals in line with these guidelines and to make decisions on patient preparation to optimise scanning.

To give a clear explanation to patients regarding ultrasound examinations including risks, benefits, accuracy and limitations, in order to gain informed consent within an ethical and moral framework.

Perform general and specialised ultrasound procedures according to trust, departmental and statutory regulations. To position patients accurately, carefully, and respectfully for examinations, adapting technique to complement the patients ability or condition.

To use analytical and judgment skills to interpret highly complex images whose acquisition is operator dependent, accurately differentiating between normal and pathological findings.

To prioritise patients independently and to organise workload from a wide variety of referral pathways. To ensure that urgent patients receive a fast efficient service.

To be aware of the importance of complementing diagnostic investigations. To make recommendations when reporting for further imaging assessment and referral where necessary after consultation / discussion with a Radiologist.

Understand ergonomic principles relevant to scanning and promote their use.

Deal with a range of operational pressures and developments withinultrasound on a day to day basis providing specialist support to staff.

Accurately and sensitively communicate highly complex information regarding diagnosis / treatment directly with clinicians and patients and within a multidisciplinary team setting as required.

To ensure that a high standard of cleanliness of the environment and equipment is maintained. To adhere to Infection Control guidelines during high risk procedures involving bodily fluids.

Seek assistance when/where necessary to maintain a safe and effective service for patients and staff.

To maintain a flexible approach to working hours such as extended days and weekend working to promote a 7-day working ultrasound service.

To train, supervise and assess Undergraduates, Postgraduates, Apprentices and Clinicians, in the specialist field of Ultrasound. To make judgements about their competency and to escalate concerns where they arise.

To challenge, in a positive manner, current working practices and promote a culture of continuous improvement and development.

Maintain fitness to practice in line with the trusts Professional Code of Conduct and to assist in developing a learning environment within the Department by maintaining an up-to-date professional knowledge through CPD.

Be accountable for your own professional activities using a high degree of autonomy within the limitations of personal expertise and skill.

Promote best practice when advising and disseminating knowledge to the profession and beyond.

To be competent in the operation of the Radiology Information System /PACS System.

Act as a role model to all other staff.

The above is a summary of the main responsibilities of the role. For full details, please see the attached JDPS.

Person Specification

Personal Statement

Essential

• In less than 200 words, please tell me about any relevant personal and professional experience that would recommend you for this role.

Qualifications

Essential

• Graduate healthcare professionals with a first- or second-class honours degree in a relevant healthcare or science-related subject.
• Proficiency in English language with an IELTS minimum overall score of 7.0 (no element below 6.5).

Desirable

• Work experience or work shadowing in an NHS Ultrasound Service
• Valid full driving license for the UK

Experience

Essential

• NHS experience or equivalent in a large organisation (500 bed capacity or more)
• Commitment to a 1 year learning program

Desirable

• Good knowledge of anatomy and physiology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital & Cannock Chase Hospital

Wolverhampton Road

Wednesfield

WV10 0QP

United Kingdom

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

LINE MANAGEMENT: DATA MANAGER

REPORTS TO: BUSINESS MANAGER

ACCOUNTABLE TO: THE GENERAL PRACTITIONERS IN

PARTNERSHIP

JOB PURPOSE:

1. To ensure effective and efficient handling of information.

2. To ensure that the computer system software is effectively maintained

3. To ensure that Practice protocols are adhered to.

4. To ensure that the Practice objectives are achieved in all aspects of patient care.

MAIN TASKS:

1. Deal with hospital correspondence, and entering by Read Code onto medical records, maintaining patients computer record, as required.

2. Summarise new patients records and enter on to clinical software

3. To ensure pathology laboratory results are received via the electronic link, and posted to the appropriate clinician.

4. To undertake clinical searches, as instructed by the Data Manager.

5. Prepare information for, and assist in, clinical meetings

6. To undertake other IM&T duties

7. To undertake any other duties, as appropriate to the position, as directed by the Data and Business Managers.

Person Specification

Additional Criteria

Essential

• Communication Skills
• Interpersonal Skills
• Physically capable of carrying out full requirements of post
• Appropriate dress and manner
• Care and respect for patients and their right to privacy and confidentiality

Qualifications

Essential

• GCSE English and Mathematics

Desirable

• IT Qualification
• NVQ Business Administration

Experience

Essential

• IT Skills
• Working with computer systems
• Team Work
• Administration experience

Desirable

• Experience in TPP Systmone clinical system
• Experience of working in primary care
• Dealing with the public face-to-face or by telephone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Guide Post Medical Group

Address

North Parade

Choppington

Northumberland

NE62 5RA

United Kingdom

Employer's website

https://guidepostmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities

Clinical skills health and well-being

Undertake, record and follow guidelines for the tasks for which you have received appropriate training:

1. Urinalysis and preparation of specimens for investigation by the pathology laboratory

2. Measuring and recording following physiological measurements in routine presentations for example:

Blood pressure

Pulse rate and rhythm

Temperature

Height and weight - body mass index

Visual acuity

Venepuncture

ECG

Hearing Screening

Health Checks

Weight Management

Diabetes foot checks

3. Prepare and maintain environments and equipment before, during and after patient care interventions

4. Assist in raising awareness of health and well-being, and how it can be promoted

5. Give accurate and appropriate information to patients and groups within own competence

6. Support and monitor patients during nebulisation therapy

Opportunities to develop the role will be provided and could include for example:

1. Spirometry reviews

2. Instant check monitoring

3. Wound Management

4. Vaccinations e.g. influenza, pneumococcal, B12

Administration Responsibilities

1. Ordering & maintaining appropriate levels of clinical stock

Information processes

1. Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate

2. Maintain confidentiality or information relating to patients, relatives, staff and the practice

3. Take the necessary precautions when transmitting information

Communication

1. Communicate effectively with other team members

2. Communicate effectively with patients and carers, recognising their needs for alternative methods of communication

Personal and people development

1. Take responsibility for own developmental learning and performance, including participating in supervision

2. Take responsibility for maintaining a record of own personal development

3. Work with management on any new training requirements

4. Participate in mandatory training e.g. resuscitation, infection control, first aid, fire awareness, information governance, child protection etc

5. To recognise and understand the roles and responsibilities of individuals working in the primary health care team

6. Be aware of the legal issues pertinent to the role of a basic HCA (band 2)

Health, safety and security

1. Use the personal security systems within the workplace according to practice guidelines

2. Identify the risks involved in work activities and undertake them in a way that manages the risks

3. Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:

3.1. hand washing

3.2. universal hygiene procedures

3.3. collection and handling of laboratory specimens

3.4. segregation and disposal of waste materials

3.5. decontamination of instruments and clinical equipment

3.6. reporting and treatment of sharps injuries

3.7. dealing with blood and body fluid spillages

3.8. Assist patients and colleagues in adopting sound infection control measures

4. Understand and apply the principles of the cold chain

5. Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility

6. Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate

7. Be aware of statutory child health procedures and statutory local guidance and referral criteria

8. Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility

9. Use the computer monitor safely

10. Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health

Clinical and Domestic Services

1. Daily tidying & restocking consulting rooms

2. Removal of clinical waste to central waste collection point

3. Assist nurses with stock management and ordering.

4. Fridge temperature monitoring.

Service improvement

1. Be aware of and, if appropriate, assist in current clinical audit

2. Work with colleagues in the team on the development of current and new services and other initiatives

3. Maintain the notice board in the waiting room and promote good health with educational material

4. Deal with requests from patients and clinical staff for health information leaflets

5. Participate in coffee/tea-making rota

Quality

1. Alert other team members to issues of quality and risk in the care of patients

2. Ensure own actions are consistent with clinical governance systems

3. Practice in accordance with agreed standards of care

4. Enable patients to access appropriate professionals in the team

5. Ensure stock items under your control are ordered and available in the treatment and consulting rooms

6. Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation

7. Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook

8. Be able to manage your own time effectively

Equality and diversity

1. Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures

2. Respect the privacy, dignity, needs and beliefs of patients and carers

3. Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour

4. Act as a chaperone

Person Specification

Qualifications

Essential

• Basic literacy and numeracy skills
• Basic computer experience
• Demonstrate a basic understanding of the needs of the patient and the role of the HCA
• Willing to develop clinical skills and competency relevant to the role e.g. phlebotomy skills

Desirable

• Experience working in a care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Long Furlong Medical Centre

Address

45 Loyd Close

Abingdon

Oxon

OX14 1XR

United Kingdom

Employer's website

https://www.longfurlongmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education.

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contributing to evaluation/audit and clinical standard setting within the organisation.

Contributing to the development of computer-based patient records.

Contributing to the summarising of patient records and Read-Coding patient data.

Attending training and events organised by the Practice or other agencies, where appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy and the practice Infection Control policy. This will include (but will not be limited to):

Using personal security systems within the workplace according to Practice guidelines.

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines.

Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements.

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances).

Hand hygiene standards for self and others.

Managing directly all incidents of accidental exposure.

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed, escalating issues as appropriate to the responsible person.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process.

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes.

Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager.

Safe management of sharps use, storage and disposal.

Maintenance of own clean working environment.

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers .

Undertaking periodic infection control training.

Correct waste and instrument management including handling, segregation, and container use.

Maintenance of sterile environments.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• MRCGP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Todmorden Group Practice

Address

Todmorden Health Centre

Lower George Street

Todmorden

West Yorkshire

OL14 5RN

United Kingdom

Employer's website

https://www.todmordengrouppractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical practice

Assess, diagnose, plan, implement and evaluate treatment and or interventions of care for patients presenting with an undifferentiated diagnosis.

Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly.

Assess, diagnose, plan, implement and evaluate interventions and or treatments for patients with complex needs. Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition (as appropriate).

Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan.

Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice.

Work with patients in order to support compliance with and adherence to prescribed treatments. Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.

Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.

Communication

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.

Communicate with and support patients who are receiving bad news.

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Anticipate barriers to communication and take action to improve communication.

Maintain effective communication within the practice environment and with external stakeholders.

Act as an advocate for patients and colleagues.

Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.

Delivering a quality service

Recognise and work within own competence and professional code of conduct as regulated by the NMC. Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality.

Deliver care according to NICE guidelines and evidence-based care.

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.

Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities.

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.

In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.

Evaluate patients response to health care provision and the effectiveness of care.

Support and participate in shared learning across the practice and wider organization.

Use a structured framework (eg root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events.

Assess the impact of policy implementation on care delivery.

Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance.

Leadership personal and people development

Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role model.

Support staff development in order to maximise potential.

Critically evaluate and review innovations and developments that are relevant to the area of work.

Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services.

Take a lead role in planning and implementing changes within the area of care and responsibility.

Contribute to the development of local guidelines, protocols and standards.

Market the role of the nurse practitioner in general practice.

Team working

Understand own role and scope and identify how this may develop over time.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

Create clear referral mechanisms to meet patient need.

Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team.

Work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Discuss, highlight and work with the team to create opportunities to improve patient care.

Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team.

Agree plans and outcomes by which to measure success.

Management of risk

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines

Apply infection-control measures within the practice according to local and national guidelines.

Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all.

Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

Managing information

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information

Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes.

Manage information searches using the internet and local library databases.

Understand responsibility of self and others to the practice regarding the Freedom and Information Act.

Learning and development

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (eg courses and conferences.)

Assess own learning needs and undertake learning as appropriate.

Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Equality and diversity

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity.

Enable others to promote equality and diversity in a non-discriminatory culture.

Support people who need assistance in exercising their rights.

Monitor and evaluate adherence to local chaperoning policies.

Act as a role model in the observance of equality and diversity good practice.

Accept the rights of individuals to choose their care providers, participate in care and refuse care.

Assist patients from marginalised groups to access quality care.

Undertake any training required in order to meet the needs of the practice.

Person Specification

Qualifications

Essential

• Registered first level nurse
• Relevant nursing degree
• Independent prescribing qualification
• Level 7 (PG Cert) in: Consultation, clinical skills-diagnostics

Desirable

• MSc or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Todmorden Group Practice

Address

Todmorden Health Centre

Lower George Street

Todmorden

West Yorkshire

OL14 5RN

United Kingdom

Employer's website

https://www.todmordengrouppractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

NHS experience and training in safety, health and catering or cleaning tasks. Experience of working in a similar role (cleaning or catering). Experience of working in the NHS. Knowledge of the National Standards of Cleanliness and NHS Colour Coding. Experience of dealing with people.

Person Specification

Qualifications

Essential

• GCSE/O'Levels or experience.

Desirable

• Foundation certificate in food hygiene level 2.

Skills

Essential

• Able to function as a member of a team and support the management objectives of the department and trust
• Able to deal with requests form service users, managers and staff in a friendly and helpful way
• flexible
• Good interpersonal and communication skills
• Able to work both independently and as part of a team
• Able to carry out manual tasks

Desirable

• Able to maintain accurate records.
• Demonstrate an understanding of the needs of people with mental health problems
• Willingness to undertake further training as required.

Experience

Essential

• Experience of working in a similar role.

Desirable

• Training in Health & Safety and catering or cleaning tasks.
• Experience of working in the NHS specifically Mental Health/ Community environment.

Knowledge

Desirable

• Knowledge of the National Standards of Cleanliness.
• Knowledge of COSHH and HACCP.
• Knowledge of using cleaning equipment.

Values

Essential

• Continuous improvement - committed to making improvements to our services for the benefit of all.
• Accountability - taking ownership to anticipate, develop and deliver high quality care.
• Respect - how we treat others in an inclusive and supportive way.
• Enthusiasm - demonstrate our passion and pride for what we do and how we do it.
• Support- actively supporting others with compassion and courage.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Clock View Hospital

2a Oakhouse Park

Liverpool

L9 1EP

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Deliver clinical and therapeutic care to patients as per care plan and assist the nurses and Allied Health Professionals in patients treatment. To undertake rehabilitation and reablement of patients as per the multidisciplinary team plan

Perform patient assessment (under supervision and after appropriate delegation from the registered practitioner) to identify goals and plan and deliver high standards of care

The clinical work will follow protocols/treatment plans and is aimed at exercise and advice where appropriate, as well as enabling the patient to improve functional ability and mobility (ability to get in and out of bed, transfer from chair to toilet, walk with walking aid if necessary and climb stairs if appropriate) and promote independent living

Person Specification

Skills

Essential

• Ability to perform core clinical competencies
• An awareness of health and safety issues
• Ability to deal with pressurised or unexpected situations
• Demonstrate organisational and time management skills
• Demonstrate ability and willingness to learn new skills
• Good written, spoken and non-verbal communication skills
• Physically fit to meet full demands of the post subject to occupational health clearance
• Willingness to ask for and take advice
• Ability to make decisions, using available evidence where necessary
• Commitment to high standard of care
• Commitment to personal and professional development
• Confident to work with other professionals
• Able to effectively work under supervision as part of a team
• Able to perform practical tasks effectively
• Flexible
• Empathetic to needs of a range of people

Experience

Essential

• Experience of working in a caring role undertaking a full range of clinical competencies to NVQ Level 3

Desirable

• Worked as a therapy or healthcare assistant.
• Experience of working in more than one specialty within a health care environment.

Qualifications

Essential

• Written, verbal and numeric skills to GCSE or similar level
• NVQ Level 3 health related study or equivalent experience

Desirable

• Care Certificate
• Experience of clerical work

Knowledge

Essential

• Demonstrable understanding of the roles of members of the multi-disciplinary team
• Understanding the delivery of all aspects of individual patient care
• Understanding of local current issues in relation to primary care
• Demonstrate initiative following minimal direction by Senior Team - Allied Health Professional or Nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Longmoor House

Aintree Hospital

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

*Participate in a rota to ensure the hub has administrative cover between 08:00 and 17:00 on weekdays across all functions within the hub; reception, back office and ward (when role is based within Waveney)

*To support Senior Care Coordinator in managing clinical staff off duties, ensuring agreed staffing levels maintained

*Provide an efficient and effective reception service to patients, staff and visitors. To meet and greet all arrivals in a professional and customer / patient centred approach in line with ECCH signature behaviours

*Booking / rebooking of patients presenting to reception, including waiting list management for clinic based services, in line with 18 week wait guidelines and in accordance with clinician instruction. To escalate to Senior Care Coordinator any applicable patient pathway which cannot be managed within 18 weeks

*Carry out activities to support clinical triage of referrals and track patients through care pathways across primary, secondary and acute settings

*Schedule visits to patients on behalf of Clinicians and Assistants using electronic systems

*Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately

*Manage recording of sickness reporting, ensuring documentation is available for line managers in a timely manner

*Manage recording of agreed annual leave, inputting information into off duties in a timely manner to ensure the most up to date information is available

*To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations

*To prioritise calls requiring immediate attention of a clinician or outside agency

*Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary

*Order and maintain adequate clinical and office supplies for all required teams within the hub reporting any issues with stock availability to Senior Care Coordinator

*Provide general and administrative support to team, monitoring S1 for any administration requests

*Visit other sites as required to ensure service continuity

*Clinic preparation to ensure all required documentation is available for clinical staff

*Arrange and support meetings, take minutes and/or action notes

*Carry out health and safety tasks including the role of Fire Marshal

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

*Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• *Educated to GCSE "C" or equivalent level with 5 GCSE's including English, Maths & IT
• *Standard keyboard skills equivalent to RSA II.
• *Knowledge of and proficient in the use of Microsoft word and Excel

Desirable

• *Microsoft Powerpoint

Experience

Essential

• *Previous experience of dealing with patients in the NHS or similar
• *Previous experience of dealing with complaints
• *Ability to prioritise own workload and act independently

Desirable

• *Administration work in the NHS.
• *Audio typing skills
• *Previous experience of working with an electronic booking system

Additional Criteria

Essential

• SKILLS AND KNOWLEDGE
• *Excellent IT Skills including email use of internet
• *Excellent written and verbal communication skills
• *Good organisational skills
• *Able to adopt a diplomatic approach
• *Problem solving
• *Aware of data protection and confidentiality
• PERSONAL ATTRIBUTES
• *Physical / mental capacity to concentrate for long periods.
• *Physical and mental capacity to deal with frequent interruptions.
• *Friendly cheerful attitude.
• *Team working.
• *Innovative.
• *Discreet.
• *Flexible
• *Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• *Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Beccles Hospital

St Mary's Road

Beccles

Suffolk

NR34 9NQ

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Key Result Areas

1. To act as a compassionate point of contact for patients and other users of Trust services.
2. To operate a frontline, patient facing service, taking details of complaints and raising these with relevant staff, to ensure they are dealt with in accordance with Trust Policy.
3. To listen and respond to the concerns of service users relating to their experience of the Trust, explaining the options available for resolution and clarifying the outcomes sought.
4. To obtain detailed information from service users, paying due care and attention to the sensitivity of their concerns, and to undertake investigation and follow-up action on their behalf.
5. To ensure that issues raised with the PALS are responded to promptly and in accordance with timescales set out in Trust Policy.
6. To use the Trusts Risk Management System to record details of enquiries from service users.
7. To liaise with divisions to ensure a timely and appropriate resolution is provided for complainants.
8. To attend meetings as appropriate to the role.
9. To undertake regular data quality checks on own work, so that the service can produce robust and detailed reports.
10. To undertake data analysis and reporting as appropriate to the role, including in relation to overdue responses.
11. To support divisions to review and track complaints as appropriate, including providing tracker reports.
12. To support patients, carers and families access specialist advocacy, other voluntary or support services, including interpreting, as appropriate.
13. To support the Complaints Coordinator with continuous improvement, including review of processes and tasks.
14. To support the Assistance and Complaints Team to deliver education and training to key induction and education modules within the Trust.
15. To actively promote the service to contribute to a learning culture and improve patient experience and safety.
16. To support the Trusts peer review process for complaints.
17. To take comments from service users, ensure that they are acknowledged and recorded appropriately, and relayed to the relevant staff, service or division.
18. To ensure that leaflets and other sources of information regarding sources of advice and support are available across the Trust.
19. To ensure that issues which may involve a safeguarding concern or potential Police involvement are communicated to the Complaints Team Leader and Quality Lead for Patient Experience and Complaints and/or Quality Delivery Manager/Head of Quality Governance.
20. To act as an ambassador for the Trust, maintaining a professional and calm demeanour.

Person Specification

Qualifications and Training

Essential

• Educated to GCSE standard (or equivalent) in English Language
• Educated to GCSE standard (or equivalent) in Maths

Desirable

• Microsoft Office training
• Administration Training

Experience

Essential

• Working with the public, including resolving issues and problems
• Experience of working in customer care
• Experience of communicating in sensitive situations
• Experience of working in an office environment
• Experience of working in a fast-paced environment
• Experience of working in a team
• Microsoft Office experience, including Outlook, Word and Excel
• Accurate record keeping

Desirable

• Experience within a healthcare environment
• Experience of using complaints management / record systems
• Experience of using databases
• Experience of using Patient Administration Systems
• Experience of using Microsoft Teams

Skills and Knowledge

Essential

• Good understanding of the NHS
• Strong interpersonal and active listening skills
• Ability to work as part of a team as well as using own initiative
• Sensitivity towards the needs of others
• Excellent verbal and written communication skills
• Excellent telephone manner
• Ability to communicate with staff at all levels
• Ability to communicate with patients/public from all backgrounds
• Ability to pass on information in a clear and diplomatic way
• Through, with attention to detail
• Customer service skills
• Problem-solving skills
• Ability to deal with a variety of tasks simultaneously
• Able to prioritise workload and consistently meet deadlines
• Good IT skills
• VDU/Keyboard skills
• Presenting skills
• Understands equality, diversity and inclusion

Desirable

• Understanding of the NHS Complaints Procedure and NHS Complaints Regulations (2009)
• Negotiation and mediation skills
• Awareness / understanding of consent processes

Personal Attributes

Essential

• Compassionate
• Polite
• Patient and calm under pressure
• Reliable/trustworthy
• Resilient
• Non-judgemental approach
• Professional appearance
• Flexible to support the needs of the service

Proud to CARE Values

Essential

• Compassion
• Ambition
• Respect
• Encouragement
• Proud to CARE

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital NHS Foundation Trust

Calow

Chesterfield

S44 5BL

United Kingdom

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

*Participate in a rota to ensure the hub has administrative cover between 08:00 and 17:00 on weekdays across all functions within the hub; reception, back office and ward (when role is based within Waveney)

*To support Senior Care Coordinator in managing clinical staff off duties, ensuring agreed staffing levels maintained

*Provide an efficient and effective reception service to patients, staff and visitors. To meet and greet all arrivals in a professional and customer / patient centred approach in line with ECCH signature behaviours

*Booking / rebooking of patients presenting to reception, including waiting list management for clinic based services, in line with 18 week wait guidelines and in accordance with clinician instruction. To escalate to Senior Care Coordinator any applicable patient pathway which cannot be managed within 18 weeks

*Carry out activities to support clinical triage of referrals and track patients through care pathways across primary, secondary and acute settings

*Schedule visits to patients on behalf of Clinicians and Assistants using electronic systems

*Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately

*Manage recording of sickness reporting, ensuring documentation is available for line managers in a timely manner

*Manage recording of agreed annual leave, inputting information into off duties in a timely manner to ensure the most up to date information is available

*To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations

*To prioritise calls requiring immediate attention of a clinician or outside agency

*Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary

*Order and maintain adequate clinical and office supplies for all required teams within the hub reporting any issues with stock availability to Senior Care Coordinator

*Provide general and administrative support to team, monitoring S1 for any administration requests

*Visit other sites as required to ensure service continuity

*Clinic preparation to ensure all required documentation is available for clinical staff

*Arrange and support meetings, take minutes and/or action notes

*Carry out health and safety tasks including the role of Fire Marshal

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

*Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• *Educated to GCSE "C" or equivalent level with 5 GCSE's including English, Maths & IT
• *Standard keyboard skills equivalent to RSA II.
• *Knowledge of and proficient in the use of Microsoft word and Excel

Desirable

• *Microsoft Powerpoint

Experience

Essential

• *Previous experience of dealing with patients in the NHS or similar
• *Previous experience of dealing with complaints
• *Ability to prioritise own workload and act independently

Desirable

• *Administration work in the NHS.
• *Audio typing skills
• *Previous experience of working with an electronic booking system

Additional Criteria

Essential

• SKILLS AND KNOWLEDGE
• *Excellent IT Skills including email use of internet
• *Excellent written and verbal communication skills
• *Good organisational skills
• *Able to adopt a diplomatic approach
• *Problem solving
• *Aware of data protection and confidentiality
• PERSONAL ATTRIBUTES
• *Physical / mental capacity to concentrate for long periods.
• *Physical and mental capacity to deal with frequent interruptions.
• *Friendly cheerful attitude.
• *Team working.
• *Innovative.
• *Discreet.
• *Flexible
• *Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• *Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)