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Medical Receptionist - GP Practice
Old Mill & Millgates Medical Practice
North East England
Admin and Clerical
Job summary An exciting opportunity has arisen for an experienced Receptionist/Administrator to work part time alongside our current experienced team to prov...
23 day(s) ago
Medical Receptionist - GP Practice
Old Mill & Millgates Medical Practice
North East England
Admin and Clerical
Job summary An exciting opportunity has arisen for an experienced Receptionist/Administrator to work part time alongside our current experienced team to prov...
23 day(s) ago
Medical Receptionist
Undercliffe Surgery
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary Undercliffe Surgery is looking for a part time receptionist to join our friendly, experienced team.
23 day(s) ago
Medical Receptionist
Undercliffe Surgery
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary Undercliffe Surgery is looking for a part time receptionist to join our friendly, experienced team.
23 day(s) ago
Emergency Medical Technician (EMT)
London Ambulance Service NHS Trust
North East England
GBP 28,392 - 31,157 per year
Laboratory Technician
Job summary Based in one of the worlds busiest and most diverse cities, the London Ambulance Service offers a unique and dynamic career supporting people acr...
23 day(s) ago
Emergency Medical Technician (EMT)
London Ambulance Service NHS Trust
North East England
GBP 28,392 - 31,157 per year
Laboratory Technician
Job summary Based in one of the worlds busiest and most diverse cities, the London Ambulance Service offers a unique and dynamic career supporting people acr...
23 day(s) ago
Senior Patient Administrator
Chelsea and Westminster Hospital NHS Foundation Trust
North East England
GBP 33,262 - 36,027 per year
Admin and Clerical
Job summary Band 4 Senior Patient Administrator, Monday to Friday 9am - 5pm (Fulltime) Queen Marys Maternity Unit, West Middlesex University Hospital Success...
23 day(s) ago
Senior Patient Administrator
Chelsea and Westminster Hospital NHS Foundation Trust
North East England
GBP 33,262 - 36,027 per year
Admin and Clerical
Job summary Band 4 Senior Patient Administrator, Monday to Friday 9am - 5pm (Fulltime) Queen Marys Maternity Unit, West Middlesex University Hospital Success...
23 day(s) ago
Healthcare Support Worker
Sussex Partnership NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary Join Us as We Reopen Our New CAMHS Inpatient Unit We are pleased to invite applications for Band 3 Healthcare Support Worker to join our newly re...
23 day(s) ago
Healthcare Support Worker
Sussex Partnership NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary Join Us as We Reopen Our New CAMHS Inpatient Unit We are pleased to invite applications for Band 3 Healthcare Support Worker to join our newly re...
23 day(s) ago
Healthcare Support Worker
Sussex Partnership NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary Join Us as We Reopen Our New CAMHS Inpatient Unit We are pleased to invite applications for Band 3 Healthcare Support Worker to join our newly re...
23 day(s) ago
Healthcare Support Worker
Sussex Partnership NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary Join Us as We Reopen Our New CAMHS Inpatient Unit We are pleased to invite applications for Band 3 Healthcare Support Worker to join our newly re...
23 day(s) ago
Receptionist Administrator - Emergency Department
University Hospitals Dorset NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Admin and Clerical
Job summary Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.
24 day(s) ago
Receptionist Administrator - Emergency Department
University Hospitals Dorset NHS Foundation Trust
North East England
GBP 25,760 - 27,476 per year
Admin and Clerical
Job summary Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.
24 day(s) ago
Clinical Technologist
University Hospitals of Leicester NHS Trust
North East England
GBP 32,073 - 39,043 per year
Radiographer
Job summary An exciting opportunity has arisen for a Clinical Technologist to join the Clinical Engineering Department at University Hospitals of Leicester.
24 day(s) ago
Clinical Technologist
University Hospitals of Leicester NHS Trust
North East England
GBP 32,073 - 39,043 per year
Radiographer
Job summary An exciting opportunity has arisen for a Clinical Technologist to join the Clinical Engineering Department at University Hospitals of Leicester.
24 day(s) ago
Support Secretary, Neurology
University Hospitals Coventry and Warwickshire NHS Trust
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary Are you an experienced, highly motivated administrator looking for a new challenge?
24 day(s) ago
Support Secretary, Neurology
University Hospitals Coventry and Warwickshire NHS Trust
North East England
GBP 25,760 - 27,476 per year
Support Staff
Job summary Are you an experienced, highly motivated administrator looking for a new challenge?
24 day(s) ago
Bowel Screening Clerical Officer
North Tees & Hartlepool NHS Foundation Trust
North East England
GBP 0 - 25,272 per year
Admin and Clerical
Job summary Reporting to the Bowel Cancer Screening Programme Manager via the Lead Administrator, the post holder will assist in the provision of an efficien...
24 day(s) ago
Bowel Screening Clerical Officer
North Tees & Hartlepool NHS Foundation Trust
North East England
GBP 0 - 25,272 per year
Admin and Clerical
Job summary Reporting to the Bowel Cancer Screening Programme Manager via the Lead Administrator, the post holder will assist in the provision of an efficien...
24 day(s) ago
Operating Department Practitioner/Anaesthetic Nurse
Homerton Healthcare NHS Foundation Trust
North East England
GBP 38,488 - 46,852 per year
Registered Nurse/RN
Job summary We are looking for a dedicated and enthusiastic Band 5 Operating Department Practitioner / Anaesthetic Nurseto join our Theatre team and play a v...
24 day(s) ago
Operating Department Practitioner/Anaesthetic Nurse
Homerton Healthcare NHS Foundation Trust
North East England
GBP 38,488 - 46,852 per year
Registered Nurse/RN
Job summary We are looking for a dedicated and enthusiastic Band 5 Operating Department Practitioner / Anaesthetic Nurseto join our Theatre team and play a v...
24 day(s) ago
Advanced Clinical Practitioner, Maternity Triage
University Hospitals Coventry and Warwickshire NHS Trust
North East England
GBP 57,528 - 64,750 per year
Registered Nurse/RN
Job summary The maternity department at UHCW care for around 6,000 pregnant patients a year and is a busy tertiary unit with level 3 neonatal services.
24 day(s) ago
Advanced Clinical Practitioner, Maternity Triage
University Hospitals Coventry and Warwickshire NHS Trust
North East England
GBP 57,528 - 64,750 per year
Registered Nurse/RN
Job summary The maternity department at UHCW care for around 6,000 pregnant patients a year and is a busy tertiary unit with level 3 neonatal services.
24 day(s) ago
Radiography Administration Assistant
King's College Hospital NHS Foundation Trust
North East England
GBP 30,630 - 32,346 per year
Admin and Clerical
Job summary We are seeking an enthusiastic, highly motivated, and organised individual to join our team as a Radiology Appointment Coordinator for a permanen...
24 day(s) ago
Radiography Administration Assistant
King's College Hospital NHS Foundation Trust
North East England
GBP 30,630 - 32,346 per year
Admin and Clerical
Job summary We are seeking an enthusiastic, highly motivated, and organised individual to join our team as a Radiology Appointment Coordinator for a permanen...
24 day(s) ago
Clinical Admin Officer
Frimley Health NHS Foundation Trust
North East England
GBP 27,106 - 28,850 per year
Registered Nurse/RN
Job summary We are seeking a Clinical Admin Officer to join the cardiology chest pain team team at Wexham Park Hospital.
24 day(s) ago
Clinical Admin Officer
Frimley Health NHS Foundation Trust
North East England
GBP 27,106 - 28,850 per year
Registered Nurse/RN
Job summary We are seeking a Clinical Admin Officer to join the cardiology chest pain team team at Wexham Park Hospital.
24 day(s) ago
Implementation Co-ordinator
The Christie NHS FT
North East England
GBP 32,073 - 39,043 per year
Psychologist
Job summary An exciting opportunity has arisen to join The Christie NHS Foundation Trust as a Implementation Co-ordinator , playing a key role in one of the...
24 day(s) ago
Implementation Co-ordinator
The Christie NHS FT
North East England
GBP 32,073 - 39,043 per year
Psychologist
Job summary An exciting opportunity has arisen to join The Christie NHS Foundation Trust as a Implementation Co-ordinator , playing a key role in one of the...
24 day(s) ago
Personal Assistant
Liverpool University Hospitals NHS Foundation Trust
North East England
GBP 28,392 - 31,157 per year
Support Staff
Job summary Band 4 PA - Radiology Department - AUH site Full time 37.
24 day(s) ago
Personal Assistant
Liverpool University Hospitals NHS Foundation Trust
North East England
GBP 28,392 - 31,157 per year
Support Staff
Job summary Band 4 PA - Radiology Department - AUH site Full time 37.
24 day(s) ago
Salaried GP
The Dow Surgery
North East England
GBP 10,800 - 11,000 per year
GP/General Practitioner
Job summary Would you like to join a friendly, supportive and close knit team to provide high quality care to the local Redditch community?
24 day(s) ago
Salaried GP
The Dow Surgery
North East England
GBP 10,800 - 11,000 per year
GP/General Practitioner
Job summary Would you like to join a friendly, supportive and close knit team to provide high quality care to the local Redditch community?
24 day(s) ago
Patient Co-Ordinator
Ravenswood Medical Practice
North East England
Registered Nurse/RN
Job summary Ravenswood Medical Practice has an exciting opportunity for a part-time Patient Co-Ordinator, working 32 hours per week, with working days to be...
24 day(s) ago
Patient Co-Ordinator
Ravenswood Medical Practice
North East England
Registered Nurse/RN
Job summary Ravenswood Medical Practice has an exciting opportunity for a part-time Patient Co-Ordinator, working 32 hours per week, with working days to be...
24 day(s) ago
Business Administrator Apprentice Level 3
The Mountview Practice
North East England
GBP 8 - 10 per year
Admin and Clerical
Job summary The Mount View Practice in Fleetwood are looking for an energetic, dedicated, caring and patient focused individual with a can-do attitude, who h...
24 day(s) ago
Business Administrator Apprentice Level 3
The Mountview Practice
North East England
GBP 8 - 10 per year
Admin and Clerical
Job summary The Mount View Practice in Fleetwood are looking for an energetic, dedicated, caring and patient focused individual with a can-do attitude, who h...
24 day(s) ago
Healthcare Therapy Assistant
Tameside and Glossop Integrated Care NHS Foundation Trust
North East England
GBP 0 - 25,272 per year
Exercise Therapist
Job summary Healthcare Therapy Assistant Band 2 Permanent 36 Hours An exciting opportunity has arisen for a motivated and adaptable Band 2 Healthcare Therapy...
24 day(s) ago
Healthcare Therapy Assistant
Tameside and Glossop Integrated Care NHS Foundation Trust
North East England
GBP 0 - 25,272 per year
Exercise Therapist
Job summary Healthcare Therapy Assistant Band 2 Permanent 36 Hours An exciting opportunity has arisen for a motivated and adaptable Band 2 Healthcare Therapy...
24 day(s) ago
Blood Sciences MLA Supervisor
Stockport NHS Foundation Trust
North East England
GBP 28,392 - 31,157 per year
Nurse Manager
Job summary Band 4 - Blood Sciences Medical Laboratory Assistant (MLA) Supervisor Post Permanent contract - PART TIME - either 22.
24 day(s) ago
Blood Sciences MLA Supervisor
Stockport NHS Foundation Trust
North East England
GBP 28,392 - 31,157 per year
Nurse Manager
Job summary Band 4 - Blood Sciences Medical Laboratory Assistant (MLA) Supervisor Post Permanent contract - PART TIME - either 22.
24 day(s) ago
Specialist Children's & Young Person's Occupational Therapist
Wye Valley NHS Trust
North East England
GBP 39,959 - 48,117 per year
Activity Therapist
Job summary We are in search of a Band 6 Occupational Therapist to join our Children's Community Occupational Therapy team.
24 day(s) ago
Specialist Children's & Young Person's Occupational Therapist
Wye Valley NHS Trust
North East England
GBP 39,959 - 48,117 per year
Activity Therapist
Job summary We are in search of a Band 6 Occupational Therapist to join our Children's Community Occupational Therapy team.
24 day(s) ago
Booking Co-ordinator/Call Handler - Patient Access Centre
London North West University Healthcare NHS Trust
North East England
GBP 30,630 - 32,346 per year
Admin and Clerical
Job summary The role of the call handler/booking co-ordinator is a pivotal post in the Trust Access Centre.
24 day(s) ago
Booking Co-ordinator/Call Handler - Patient Access Centre
London North West University Healthcare NHS Trust
North East England
GBP 30,630 - 32,346 per year
Admin and Clerical
Job summary The role of the call handler/booking co-ordinator is a pivotal post in the Trust Access Centre.
24 day(s) ago
Salaried GP
Alrewas Surgery
North East England
GP/General Practitioner
Job summary Alrewas Surgery has a fantastic opportunity for a salaried GP 6x sessions per week.
24 day(s) ago
Salaried GP
Alrewas Surgery
North East England
GP/General Practitioner
Job summary Alrewas Surgery has a fantastic opportunity for a salaried GP 6x sessions per week.
24 day(s) ago
Health Care Assistant -Bury Anticoagulant Monitoring Service
Intrahealth Ltd
North East England
GBP 0 - 15 per year
Exercise Therapist
Job summary The post holder works under indirect supervision of the local anticoagulation lead and is supported by the whole of the clinical and non-clinical...
24 day(s) ago
Health Care Assistant -Bury Anticoagulant Monitoring Service
Intrahealth Ltd
North East England
GBP 0 - 15 per year
Exercise Therapist
Job summary The post holder works under indirect supervision of the local anticoagulation lead and is supported by the whole of the clinical and non-clinical...
24 day(s) ago
Medical Receptionist - GP Practice
Old Mill & Millgates Medical Practice View all jobs
Posted 23 day(s) ago
Reference: 2335893
Job summary
An exciting opportunity has arisen for an experienced Receptionist/Administrator to work part time alongside our current experienced team to provide support to our GP's, healthcare team and patients.
The position is part time for up to 28 hours per week , however, the candidate should also be flexible and available to cover extra hours as required. Hourly rate dependent on experience, other benefits include access to the NHS pension scheme.
This is a very busy and demanding role that includes a variety of administration duties and responsibilities within the GP practice. Good communication skills and teamwork are key. The ideal candidate should be computer literate, have the ability to deal directly with the public, work under pressure, use initiative, an excellent telephone manner and a pleasant positive outlook.
Previous experience in a GP surgery is essential.
Main duties of the job
The successful candidate will provide a professional, friendly, and efficient reception and administrative service, acting as the first point of contact for patients, visitors, and healthcare professionals both in person, by telephone, and through digital services. Key responsibilities include greeting patients, booking appointments, handling enquiries, processing test result requests, arranging home visits, and directing patients to the appropriate healthcare service.
The role involves a wide range of administrative duties to support the smooth running of the Practice, including registering new and temporary patients, maintaining accurate patient records and demographics, processing forms and insurance requests, managing incoming and outgoing correspondence, taking messages, scanning, filing, photocopying, and providing clerical support to clinical and non-clinical staff.
The post holder will ensure effective communication between patients, the Practice team, community services, secondary care providers, and other healthcare organisations. They will also support clinical initiatives such as vaccination programmes and patient recall campaigns.
Additional responsibilities include opening and securing Practice premises in line with procedures, maintaining reception and public information areas to a high standard, responding appropriately to complaints and concerns, supporting patient surveys, and ensuring all paper and electronic records are managed accurately and confidentially.
About us
Old Mill and Millgates Medical Practice, Poringland, Norfolk is a semi-rural dispensing practice whose patients (some 9,000) are cared for by nine, dedicated GPs in conjunction with a supportive, multidisciplinary team including two Paramedics, a Nurse Practitioner, experienced Practice Nurses and Health Care Assistants as well as excellent Secretarial and Ancillary Staff.
Our aim is to provide the highest standards of clinical care within the resources at our disposal and have an excellent reputation in the local community. Our main branch surgery in Poringland is a modern, state of the art building, large enough to accommodate our attached staff including Midwives, Mental Health Workers, Social Prescribers, First Contact Practitioners, and a Clinical Pharmacist.
We have first-rate training facilities and are a teaching practice currently teaching three years of medical students from the University of East Anglia.
Details
Date posted
11 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3317-26-0002
Job locations
Old Mill Surgery
Hardley Road
Poringland
Norwich
NR14 7FA
United Kingdom
Millgates Surgery
Mill Road
Hempnall
NORWICH
NR15 2LP
United Kingdom
Job description
Job responsibilities
Previous experience in a GP surgery is essential. Main duties of the job:
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or utilising our digital website.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.
- Facilitate effective communication between patients, members the community health care team, secondary care and other associated healthcare agencies.
- Opening up/locking-up of Practice premises and maintaining security in accordance with practice protocols.
- Respond efficiently and courteously to all queries and requests for assistance from patients.
- Greeting and directing patients at reception, checking them in and arranging appointments for medicals, health care professionals using surgery premises and all other routine/urgent appointments.
- Accepting requests for the completion of forms, process private health insurance claim forms, etc. (Check if there is a fee payable and inform the patient of the charge).
- Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment as per procedures while maintaining up to date patient demographics, including births and deaths.
- Dealing with requests for home visits and booking all visits on to the appointment system.
- Dealing with patient general queries, test results, and patient notes.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Contact patients and process information as necessary to support various clinical initiatives including vaccinations or other initiatives.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information to relevant team members.
- Filing / retrieving paper notes ensuring that all paper records are kept neat and tidy and in good state of repair, with all the necessary information recorded correctly on the outer cover.
- Process and tag all paper records as per protocols while ensuring that work is consistent while meeting appropriate quality outcomes.
- Responding to initial problems / complaints and delegating them as necessary where required. Support patient surveys.
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
- Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying, and scanning.
- Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter while ensuring all information leaflets and documents are available at all times for patients.
Acknowledge the ever-changing environment within the health service and keep abreast of changes that happen within the practice.
Liaise with practice team and participate in team/staff meetings when requested
Job description
Job responsibilities
Previous experience in a GP surgery is essential. Main duties of the job:
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or utilising our digital website.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.
- Facilitate effective communication between patients, members the community health care team, secondary care and other associated healthcare agencies.
- Opening up/locking-up of Practice premises and maintaining security in accordance with practice protocols.
- Respond efficiently and courteously to all queries and requests for assistance from patients.
- Greeting and directing patients at reception, checking them in and arranging appointments for medicals, health care professionals using surgery premises and all other routine/urgent appointments.
- Accepting requests for the completion of forms, process private health insurance claim forms, etc. (Check if there is a fee payable and inform the patient of the charge).
- Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment as per procedures while maintaining up to date patient demographics, including births and deaths.
- Dealing with requests for home visits and booking all visits on to the appointment system.
- Dealing with patient general queries, test results, and patient notes.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Contact patients and process information as necessary to support various clinical initiatives including vaccinations or other initiatives.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information to relevant team members.
- Filing / retrieving paper notes ensuring that all paper records are kept neat and tidy and in good state of repair, with all the necessary information recorded correctly on the outer cover.
- Process and tag all paper records as per protocols while ensuring that work is consistent while meeting appropriate quality outcomes.
- Responding to initial problems / complaints and delegating them as necessary where required. Support patient surveys.
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
- Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying, and scanning.
- Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter while ensuring all information leaflets and documents are available at all times for patients.
Acknowledge the ever-changing environment within the health service and keep abreast of changes that happen within the practice.
Liaise with practice team and participate in team/staff meetings when requested
Person Specification
Experience
Essential
- Previous experience in a GP surgery is essential.
Qualifications
Essential
- Good standard of general education GCSE Mathematics Grade A-C GCSE English Grade A- C Desirable NVQ in Customer Service Experience
Desirable
- Desirable Experience of working with the public face to face
Person Specification
Experience
Essential
- Previous experience in a GP surgery is essential.
Qualifications
Essential
- Good standard of general education GCSE Mathematics Grade A-C GCSE English Grade A- C Desirable NVQ in Customer Service Experience
Desirable
- Desirable Experience of working with the public face to face
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Old Mill & Millgates Medical Practice
Address
Old Mill Surgery
Hardley Road
Poringland
Norwich
NR14 7FA
United Kingdom
Employer's website
https://www.oldmillandmillgatessurgery.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Old Mill & Millgates Medical Practice
Address
Old Mill Surgery
Hardley Road
Poringland
Norwich
NR14 7FA
United Kingdom
Employer's website
https://www.oldmillandmillgatessurgery.nhs.uk/ (Opens in a new tab)
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Posted 23 day(s) ago
Reference: 2335880
Job summary
Undercliffe Surgery is looking for a part time receptionist to join our friendly, experienced team. The position is offered for 35 hours per week, Monday - Friday 11.30am - 6.30pm.
Interviews will be held on Monday 28th September.
Main duties of the job
Applicants must be able to demonstrate strong communication and I.T skills, and an ability to pay attention to detail. Previous experience of working in general practice is desirable but not essential.
Applicants must be able to work bot independently and as part of a team and be able to adapt to the day to demands of working in a busy general practice setting.
The main duties of the role are to carry out a range of reception and administrative tasks in relation to the day to day running of the practice's reception service. Duties include assisting and directing patients in accessing the appropriate service or healthcare professional. Booking appointments, relaying information to the clinical team and patients, handling samples brought in by patients for testing. Providing general assistance to the practice team and project a positive, friendly image to patients and other visitors either in person or via the telephone.
About us
Undercliffe Surgery is a busy, forward thinking practice in the heart of Heckmondwike. we are a friendly, dynamic team led by our two GP Partners. Our clinical team consists of GP's, Advanced Practitioners, Nurses and Healthcare Assistants supported by our admin and secretarial teams. We also work alongside physiotherapists, social prescribers, pharmacists and mental health support workers who are aligned with us via Spen Primary Care Network.
Details
Date posted
11 September 2026
Pay scheme
Other
Salary
£12.71 an hour National Minimum Wage, dependant on age.
Contract
Permanent
Working pattern
Part-time
Reference number
A4017-26-0005
Job locations
Heckmondwike Health Centre
16 Union Street
Heckmondwike
WF16 0HH
United Kingdom
Job description
Job responsibilities
Overall Responsibilities
To carry out a range of reception and administrative tasks in relation to the day-to-day running of the practices reception service. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Specific Duties
Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same
Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate
Enter requests for home visits including all relevant information
Deal efficiently with emergency situations that may occur within the reception / waiting area
Keep reception areas clean and tidy
Handle specimens as per practice protocol
Advise patients of results once filed by the GPs
Liaise with staff from secondary care, pharmacies, care homes and other healthcare providers
Issue repeat prescriptions as per practice policies and procedures
Management of appointment system
Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments
Book appointments accurately and appropriately
Ensure computerised medical records are kept accurately in line with practice procedures.
Retrieve and re-file records as required by clinical staff
Operation of telephone system
Receive and make and transfer calls as required, recording information for clinicians to action (home visits, phone calls etc)
Report any faults to the reception team leaders or management team
Patient Liaison
Provide nonclinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients
Ensure patients have access to any relevant leaflets, support groups, carers association etc.
Information technology and audit duties
Maintain working knowledge of computer/clinical system, reporting any problems to Reception Manager.
Adhere to practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills
Confidentiality & Data Protection
Where it is a requirement of the job for the post-holder to use computers or other information technology, he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords are not communicated to unauthorised individuals.
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Job description
Job responsibilities
Overall Responsibilities
To carry out a range of reception and administrative tasks in relation to the day-to-day running of the practices reception service. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Specific Duties
Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same
Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate
Enter requests for home visits including all relevant information
Deal efficiently with emergency situations that may occur within the reception / waiting area
Keep reception areas clean and tidy
Handle specimens as per practice protocol
Advise patients of results once filed by the GPs
Liaise with staff from secondary care, pharmacies, care homes and other healthcare providers
Issue repeat prescriptions as per practice policies and procedures
Management of appointment system
Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments
Book appointments accurately and appropriately
Ensure computerised medical records are kept accurately in line with practice procedures.
Retrieve and re-file records as required by clinical staff
Operation of telephone system
Receive and make and transfer calls as required, recording information for clinicians to action (home visits, phone calls etc)
Report any faults to the reception team leaders or management team
Patient Liaison
Provide nonclinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients
Ensure patients have access to any relevant leaflets, support groups, carers association etc.
Information technology and audit duties
Maintain working knowledge of computer/clinical system, reporting any problems to Reception Manager.
Adhere to practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills
Confidentiality & Data Protection
Where it is a requirement of the job for the post-holder to use computers or other information technology, he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords are not communicated to unauthorised individuals.
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Person Specification
Qualifications
Essential
- NVQ Level 2 or equivalent in English and Maths
Experience
Essential
- Minimum of 6 months work experience in a paid or voluntary capacity.
- Experience of working directly with members of the public in a busy customer service environment
- Knowledge of working in and administrative environment
- Experience of working in a team
Desirable
- Experience of working in Medical Receptionist role
- Experience of answering calls in a high-call volume environment
- Experience of using SystmOne
Skills
Essential
- Basic inputting/keyboard skills
- Good verbal communication
- Good telephone manner
- Ability to produce work of a high standard and with attention to detail
Desirable
- Previous use of a computerised information system
- Flexible attitude to work
- Able to work as part of a team
- Well motivated
- Able to deal with sensitive issues with tact and diplomacy
Person Specification
Qualifications
Essential
- NVQ Level 2 or equivalent in English and Maths
Experience
Essential
- Minimum of 6 months work experience in a paid or voluntary capacity.
- Experience of working directly with members of the public in a busy customer service environment
- Knowledge of working in and administrative environment
- Experience of working in a team
Desirable
- Experience of working in Medical Receptionist role
- Experience of answering calls in a high-call volume environment
- Experience of using SystmOne
Skills
Essential
- Basic inputting/keyboard skills
- Good verbal communication
- Good telephone manner
- Ability to produce work of a high standard and with attention to detail
Desirable
- Previous use of a computerised information system
- Flexible attitude to work
- Able to work as part of a team
- Well motivated
- Able to deal with sensitive issues with tact and diplomacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Undercliffe Surgery
Address
Heckmondwike Health Centre
16 Union Street
Heckmondwike
WF16 0HH
United Kingdom
Employer's website
Employer details
Employer name
Undercliffe Surgery
Address
Heckmondwike Health Centre
16 Union Street
Heckmondwike
WF16 0HH
United Kingdom
Employer's website
Apply Now
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Emergency Medical Technician (EMT)
London Ambulance Service NHS Trust View all jobs
Posted 23 day(s) ago
Reference: 2335879
Job summary
Based in one of the worlds busiest and most diverse cities, the London Ambulance Service offers a unique and dynamic career supporting people across all walks of London life.
As a qualified AAP (Assistant Ambulance Practitioner) or EMT (Emergency Medical Technician), you will provide highquality emergency and urgent care, assessing and treating patients at the scene, referring them to other healthcare providers, or transporting them safely to appropriate treatment centres when necessary.
Success in this role requires strong communication skills, the ability to perform effectively under pressure, and flexibility when responding to a wide range of patient needs. You will be expected to uphold the Trusts core values and behaviors while delivering excellent patient care.
Successful candidates will be placed onto a dedicated Overlay Roster for a minimum period of 12 months.
The Overlay Roster has been designed to support operational resilience across London and provides additional workforce capacity where demand is highest. As a result, the roster will contain a higher proportion of unsocial hours than standard operational rosters.
Applications to move from the Overlay Roster through flexible working or reasonable adjustment processes will be considered centrally and balanced against operational requirements at the time.
Main duties of the job
The post holder will provide emergency and urgent care to a wide range of patients, assessing and treating patients at the point of contact where appropriate, referring to other healthcare providers where necessary, and conveying patients safely to treatment centres, hospitals or emergency departments according to their clinical needs.
Working as an Emergency Medical Technician (EMT) or Assistant Ambulance Practitioner (AAP), the post holder will work independently and alongside an HCPC-registered Paramedic or other suitably qualified member of staff to provide high-quality, safe and effective clinical care, including patient transportation. All care will be delivered in accordance with UK Ambulance Services Clinical Practice Guidelines and service policies and procedures.
About us
Benefits to working for London Ambulance Service:
Competitive annual leave package
NHS Pension Scheme
Emergency service discount
Funding for C1 theory & practical test
Access to comprehensive welfare support
Working for a diverse organisation
Car Lease Scheme
Applicants should familiarise themselves with the new NHS pay progression system introduced from 1 April 2019 as well as the NHS pay deal regarding moves from Annex 5 (previously Annex E) to section 2 unsocial hours provision when considering new posts in the NHS.
The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date if high volumes of applications received.
Details
Date posted
11 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£28,392 to £31,157 a year per annum inclusive of HCAS (Outer London)
Contract
Permanent
Working pattern
Full-time
Reference number
308-OL-ECI-85
Job locations
Brentford Education Centre
Unit 4 Brentside Business Park
BRENTFORD
Greater London
TW8 9DS
United Kingdom
Newham Dockside Education Centre
Newham
LONDON
Greater London
E16 2QU
United Kingdom
Job description
Job responsibilities
For the Qualified AAP role (Band 4):
1 Level 3 Certificate in Emergency Response Ambulance Driving
2 Fully qualified with a FutureQuals L3DAEUCS (Level 3 Diploma in Ambulance Emergency and Urgent Care Support)
For the Qualified EMT role (Band 5):
Level 3 Certificate in Emergency Response Ambulance Driving
Fully qualified with a FutureQuals L4DAAP / DAAPL4 (Level 4 Diploma for Associate Ambulance Practitioners)
Evidence of additional post-qualification operational experience
In addition you must also hold qualifications listed on the relevant English & Maths Qualification, please refer to attached qualification list.
All applicants need to have a current B class driving licence, valid in the UK & hold Full C1 license status. (Allows you to drive vehicles up to 7.5 tonnes)
Please note you must hold:
Relevant English & Maths Qualification, please refer to attached qualification list
Full C1 driving licence at the time of application
https://www.gov.uk/become-lorry-bus-driver/applying-for-a-bus-or-lorry-provisional-entitlement
Please note after submission of your application we will request evidence of qualification and driving license summary.
Job description Job responsibilities For the Qualified AAP role (Band 4):1 Level 3 Certificate in Emergency Response Ambulance Driving2 Fully qualified with a FutureQuals L3DAEUCS (Level 3 Diploma in Ambulance Emergency and Urgent Care Support)For the Qualified EMT role (Band 5):Level 3 Certificate in Emergency Response Ambulance DrivingFully qualified with a FutureQuals L4DAAP / DAAPL4 (Level 4 Diploma for Associate Ambulance Practitioners)Evidence of additional post-qualification operational experienceIn addition you must also hold qualifications listed on the relevant English & Maths Qualification, please refer to attached qualification list.All applicants need to have a current B class driving licence, valid in the UK & hold Full C1 license status. (Allows you to drive vehicles up to 7.5 tonnes)Please note you must hold:Relevant English & Maths Qualification, please refer to attached qualification listFull C1 driving licence at the time of applicationhttps://www.gov.uk/become-lorry-bus-driver/applying-for-a-bus-or-lorry-provisional-entitlementPlease note after submission of your application we will request evidence of qualification and driving license summary.
Person Specification
Qualifications, Accreditations, Education
Essential
- Driving:
- Must hold a full licence, valid in the UK with no more than 3 points. Must hold a Full C1 category
- No previous convictions for driving under the influence of alcohol / drugs
Desirable
- Please refer to the job description
Experience
Essential
- Demonstrable ability to handle stressful/sensitive situations with tact, diplomacy and assertiveness
- Demonstrable ability to work on own initiative
- Potential and willingness for personal change with the ability and commitment to learn new skills
- Ability to interact effectively with people from diverse backgrounds
Desirable
- Knowledge of Health and Safety issues
Knowledge and Skills
Essential
- Please refer to the job description
Desirable
- Please refer to the job description
Personal Abilities
Essential
- Please refer to the job description
Desirable
- Please refer to the job description
Person Specification Qualifications, Accreditations, Education Essential Driving: Must hold a full licence, valid in the UK with no more than 3 points. Must hold a Full C1 category No previous convictions for driving under the influence of alcohol / drugs Desirable Please refer to the job description Experience Essential Demonstrable ability to handle stressful/sensitive situations with tact, diplomacy and assertiveness Demonstrable ability to work on own initiative Potential and willingness for personal change with the ability and commitment to learn new skills Ability to interact effectively with people from diverse backgrounds Desirable Knowledge of Health and Safety issues Knowledge and Skills Essential Please refer to the job description Desirable Please refer to the job description Personal Abilities Essential Please refer to the job description Desirable Please refer to the job description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
London Ambulance Service NHS Trust
Address
Brentford Education Centre
Unit 4 Brentside Business Park
BRENTFORD
Greater London
TW8 9DS
United Kingdom
Employer's website
https://www.londonambulance.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
London Ambulance Service NHS Trust
Address
Brentford Education Centre
Unit 4 Brentside Business Park
BRENTFORD
Greater London
TW8 9DS
United Kingdom
Employer's website
https://www.londonambulance.nhs.uk/ (Opens in a new tab)
Apply Now
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Success!
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Senior Patient Administrator
Chelsea and Westminster Hospital NHS Foundation Trust View all jobs
Posted 23 day(s) ago
Reference: 2335870
Job summary
Band 4 Senior Patient Administrator, Monday to Friday 9am - 5pm (Fulltime)
Queen Marys Maternity Unit, West Middlesex University Hospital
Success in this role will require a calm yet proactive approach, as well as the ability to multi-task efficiently while maintaining a thorough and high-quality standard in all tasks.
You will act as the primary point of contact for Admin staff, clinicians and patients, ensuring communication is clear and timely. Additionally, liaising with various stakeholders will be a core part of the role, so acting in an efficient and effective manner will be essential.
You will also be working alongside other band 4 colleagues within the department, with an aim to build some cross cover. This teamwork will help ensure the smooth running of the service and support continuity, even during busy periods.
Please let me know if you have any questions, or would like more information about any aspect of the role.
Where possible you should have a good understanding of Cerner
The closing date given is a guide only. There may be some occasions when we may close a vacancy if we receive a high number of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
Main duties of the job
The post holder will play a key role in the delivery of a high quality, safe and compassionate healthcare service to patients. They will ensure that streamlined administrative processes are implemented and followed which are focused on the patient and their individual needs.
The Senior Patient Administrator in Maternity team will provide effective and efficient administrative support to a team and will act as a focal point of communication between patients, doctors and other healthcare professionals. As a senior member of the team, the staff member will act as a role model to others in all aspects of their work, consistently demonstrating the highest standards of professionalism and customer service.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.
If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful.
Employment is subject to a six-month probationary period.
Details
Date posted
11 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£33,262 to £36,027 a year per annum incl. HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
289-CS-538
Job locations
West Middlesex University Hospital
Twickenham Road
Isleworth
TW7 6AF
United Kingdom
Job description
Job responsibilities
- Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload, day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.
- Support the Team Leader in maximising the best use of clinical and non-clinical resources
- Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills
- Proactively manage patient pathways so that all patients receive a high standard of service delivery
- Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information.
- Ensure all activity is cashed up in a timely manner using Trusts Cerner/appropriate IT system including DNAs and discharges.
- Participate in new staff induction, demonstrates duties to new starters and providing close supervision
- Develop of new members of the team through training and supervision
- Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
- Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
- Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
- Ensure patient demographic details are updated on the Cerner
- Collect and use data to measure performance of department against objectives.
- Assist all members of staff and patients with the uptake of new technologies, and where required become a user champion to embed learning
- Assist in sourcing specialist equipment as appropriate.
- Flag up and report overseas visitors for payment
- Retrieve and validate missing NHS numbers card and investigate errors
- Assist in the maintenance of stationery stock.
- Organise and prioritise workload with minimal supervision.
- To lead orientation and induction of new members of staff and ensure existing members are up to date in all their training needs.
- Produce accurate theatre lists on a daily/weekly basis.
- Communicate with women both verbally and in writing confirming appointments.
- To respond to any request from women.
- Monitor on a daily basis any bottlenecks or breaches and report to the Theatre Manager.
- Proactively identify opportunities for improvement and efficiency.
- Liaise closely with ward managers to ensure fluctuations in theatre activity are communicated and appropriate staffing is sourced.
- To compile and present data when required.
- To establish and maintain effective working relationships.
- Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of theatre lists.
- Liaise with clinical staff to ensure any specialist equipment is available as required.
- Participate in team, professional and personal development activities.
- Ensure the case mix of women booked to lists is optimal utilisation of theatre time , though a working knowledge and close working relationship with the MDT.
- Book induction of labour appointments.
- To undertake any other duties commensurate with the banding of the post and within reason as directed.
- Order stock required in the absence of supplies coordinator.
- Demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy and a good telephone manner.
- Maintain confidentiality regarding all matters related to the service.
- Appropriately receive, re-direct and make telephone calls to and from the department as required. Run an effective messaging service.
- Receive queries and ensure that they are actioned in a timely and appropriate fashion.
- To politely, effectively and sensitively deal with written and telephone enquiries
Job description
Job responsibilities
- Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload, day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.
- Support the Team Leader in maximising the best use of clinical and non-clinical resources
- Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills
- Proactively manage patient pathways so that all patients receive a high standard of service delivery
- Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information.
- Ensure all activity is cashed up in a timely manner using Trusts Cerner/appropriate IT system including DNAs and discharges.
- Participate in new staff induction, demonstrates duties to new starters and providing close supervision
- Develop of new members of the team through training and supervision
- Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
- Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
- Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
- Ensure patient demographic details are updated on the Cerner
- Collect and use data to measure performance of department against objectives.
- Assist all members of staff and patients with the uptake of new technologies, and where required become a user champion to embed learning
- Assist in sourcing specialist equipment as appropriate.
- Flag up and report overseas visitors for payment
- Retrieve and validate missing NHS numbers card and investigate errors
- Assist in the maintenance of stationery stock.
- Organise and prioritise workload with minimal supervision.
- To lead orientation and induction of new members of staff and ensure existing members are up to date in all their training needs.
- Produce accurate theatre lists on a daily/weekly basis.
- Communicate with women both verbally and in writing confirming appointments.
- To respond to any request from women.
- Monitor on a daily basis any bottlenecks or breaches and report to the Theatre Manager.
- Proactively identify opportunities for improvement and efficiency.
- Liaise closely with ward managers to ensure fluctuations in theatre activity are communicated and appropriate staffing is sourced.
- To compile and present data when required.
- To establish and maintain effective working relationships.
- Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of theatre lists.
- Liaise with clinical staff to ensure any specialist equipment is available as required.
- Participate in team, professional and personal development activities.
- Ensure the case mix of women booked to lists is optimal utilisation of theatre time , though a working knowledge and close working relationship with the MDT.
- Book induction of labour appointments.
- To undertake any other duties commensurate with the banding of the post and within reason as directed.
- Order stock required in the absence of supplies coordinator.
- Demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy and a good telephone manner.
- Maintain confidentiality regarding all matters related to the service.
- Appropriately receive, re-direct and make telephone calls to and from the department as required. Run an effective messaging service.
- Receive queries and ensure that they are actioned in a timely and appropriate fashion.
- To politely, effectively and sensitively deal with written and telephone enquiries
Person Specification
Education and Qualifications
Essential
- English and Mathematics GCSE or equivalent
Experience
Essential
- Experience of working in a team
- Communicating with members of the public
- Demonstrable experience of working in an administrative role in a busy office environment
Desirable
- Working in NHS or other similar health care environment.
- Demonstrable experience of working within customer-driven service and working to strict targets
- Proven experience of dealing with complex telephone calls
Skills and knowledge
Essential
- Excellent communication skills both written and verbal
- Ability to prioritise workload effectively and meet competing demands
- To have a flexible approach to work and be able to use own initiative
- Supervisor staff within an admin enviroment
Desirable
- Familiarity with written communications
- Knowledge of filing systems and ability to file accurately and pay attention to detail
Person Specification
Education and Qualifications
Essential
- English and Mathematics GCSE or equivalent
Experience
Essential
- Experience of working in a team
- Communicating with members of the public
- Demonstrable experience of working in an administrative role in a busy office environment
Desirable
- Working in NHS or other similar health care environment.
- Demonstrable experience of working within customer-driven service and working to strict targets
- Proven experience of dealing with complex telephone calls
Skills and knowledge
Essential
- Excellent communication skills both written and verbal
- Ability to prioritise workload effectively and meet competing demands
- To have a flexible approach to work and be able to use own initiative
- Supervisor staff within an admin enviroment
Desirable
- Familiarity with written communications
- Knowledge of filing systems and ability to file accurately and pay attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
West Middlesex University Hospital
Twickenham Road
Isleworth
TW7 6AF
United Kingdom
Employer's website
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
West Middlesex University Hospital
Twickenham Road
Isleworth
TW7 6AF
United Kingdom
Employer's website
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
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Healthcare Support Worker
Sussex Partnership NHS Foundation Trust View all jobs
Posted 23 day(s) ago
Reference: 2335853
Job summary
Join Us as We Reopen Our New CAMHS Inpatient Unit
We are pleased to invite applications for Band 3 Healthcare Support Worker to join our newly redesigned Children and Young People's Mental Health Inpatient Unit, reopening in Autumn 2026.
Following extensive co-design with young people, families and staff, and significant investment in our workforce and therapeutic approach, this is an exciting opportunity to work in a modern, recovery-focused inpatient service delivering high-quality, purposeful care to young people with acute mental health needs.
Stepping Forward is our EBE podcast where you can hear more on this work:
Spotify - Stepping Forward | Podcast on Spotify
YouTube - Stepping Forward Podcast - Series 1 - YouTube
Our refreshed CAMHS inpatient service is built around:
- Purposeful admissions with early review points
- Structured therapeutic care delivered across 7 days
- Strong integration with crisis and community services, including COAST (Crisis Outreach Acute Support Team)
- Trauma-informed and autism-aware practice
- A focus on least restrictive practice and positive experience and outcomes
- Strong MDT working, safe staffing and visible clinical leadership
You will work as part of a skilled and supportive multidisciplinary team alongside nurses, psychologists, occupational therapists, psychiatrists, family therapists and social workers.
Main duties of the job
Support young people in their day-to-day care, wellbeing and recovery
Develop and maintain therapeutic relationships with young people
Undertake observations, record and report changes in mental or physical health
Support the delivery of individual and group therapeutic activities
Assist with personal care when required, maintaining dignity and privacy
Work collaboratively with the multidisciplinary team to support care plans
Maintain clear, accurate and timely electronic and written clinical records
Escort young people on leave and community activities, as appropriate
Promote recovery, independence and emotional wellbeing
Support least restrictive practice, de-escalation and safety interventions
Maintain a safe, clean and therapeutic care environment
Uphold safeguarding, confidentiality, equality and diversity standards at all times
Participate in supervision, appraisal, training and service development
About us
Sussex Partnership NHS Foundation Trust delivers specialist mental health, learning disability and neurodevelopmental services across Sussex.
This post sits within our Specialist CAMHS Services, providing opportunities to gain experience across acute, crisis and community pathways as part of your career development.
We are committed to equality, diversity and inclusion, and to creating a compassionate and supportive working environment where staff feel valued, developed and able to thrive.
What we can offer you
- The opportunity to be part of a newly reopened CAMHS inpatient unit
- Comprehensive induction programme prior to opening where all new staff train together and contribute to the team's therapeutic approach
- A welcoming and supportive team culture with strong clinical leadership
- High-quality clinical supervision
- Opportunities for career progression via apprenticeships
- Access to CAMHS-specific training and ongoing CPD
- Clear development and progression pathways into senior nursing roles
- NHS Pension Scheme and Agenda for Change benefits
If you are looking to start or develop your career in CAMHS inpatient nursing and want to make a meaningful difference to young people and their families, we would love to hear from you.
Details
Date posted
11 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year Enhancements for evening/weekend/night work
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
354-CS-21895-H
Job locations
SPFT CAMHS inpatient unit
Lewes Road
Haywards Heath
RH16 4EX
United Kingdom
Job description
Job responsibilities
Essential criteria
- Good general education
- Good written and verbal communication skills
- Ability to work as part of a multidisciplinary team
- Compassionate, respectful and recovery-focused approach
- Understanding of confidentiality, dignity and safeguarding
- Willingness to learn, reflect and develop in practice
- Ability to work flexibly across shifts and in an inpatient environment
- NVQ Level 3 in Health and Social Care or equivalent experience
- Experience of working with people with mental health needs
- Experience working in healthcare, care or support settings
Job description
Job responsibilities
Essential criteria
- Good general education
- Good written and verbal communication skills
- Ability to work as part of a multidisciplinary team
- Compassionate, respectful and recovery-focused approach
- Understanding of confidentiality, dignity and safeguarding
- Willingness to learn, reflect and develop in practice
- Ability to work flexibly across shifts and in an inpatient environment
- NVQ Level 3 in Health and Social Care or equivalent experience
- Experience of working with people with mental health needs
- Experience working in healthcare, care or support settings
Person Specification
Qualifications
Essential
- Good general education
- NVQ level 3 or equivalent experience
Knowledge/Experience
Essential
- Experience of working with mental health needs in a paid or voluntary capacity
- Experience of working collaboratively i.e. with colleagues, wider teams, service users etc
- An understanding of confidentiality
Desirable
- Experience of working within mental health services
Skills
Essential
- Good communication skills with a good command of written and spoken English language
- Ability to exchange factual information with service users using, reassurance, tact, empathy
- Ability to work as part of a multi-disciplinary team, be flexible around shift work and have good communication skills
- Ability to know when to escalate concerns
- Ability to know when to seek support from team members when working individually within a service user group or in a 1:1 setting
- Basic IT skills
- Good interpersonal skills with the ability to work as an effective team member
Approach/Values
Essential
- An understanding of the principles of equality diversity and inclusion in relation to staff and service users
Working environment
Essential
- Ability to deal with emotional and distressing circumstances, i.e. working with service users who may share difficult personal circumstances
Person Specification
Qualifications
Essential
- Good general education
- NVQ level 3 or equivalent experience
Knowledge/Experience
Essential
- Experience of working with mental health needs in a paid or voluntary capacity
- Experience of working collaboratively i.e. with colleagues, wider teams, service users etc
- An understanding of confidentiality
Desirable
- Experience of working within mental health services
Skills
Essential
- Good communication skills with a good command of written and spoken English language
- Ability to exchange factual information with service users using, reassurance, tact, empathy
- Ability to work as part of a multi-disciplinary team, be flexible around shift work and have good communication skills
- Ability to know when to escalate concerns
- Ability to know when to seek support from team members when working individually within a service user group or in a 1:1 setting
- Basic IT skills
- Good interpersonal skills with the ability to work as an effective team member
Approach/Values
Essential
- An understanding of the principles of equality diversity and inclusion in relation to staff and service users
Working environment
Essential
- Ability to deal with emotional and distressing circumstances, i.e. working with service users who may share difficult personal circumstances
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sussex Partnership NHS Foundation Trust
Address
SPFT CAMHS inpatient unit
Lewes Road
Haywards Heath
RH16 4EX
United Kingdom
Employer's website
https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Sussex Partnership NHS Foundation Trust
Address
SPFT CAMHS inpatient unit
Lewes Road
Haywards Heath
RH16 4EX
United Kingdom
Employer's website
https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)
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Healthcare Support Worker
Sussex Partnership NHS Foundation Trust View all jobs
Posted 23 day(s) ago
Reference: 2335845
Job summary
Join Us as We Reopen Our New CAMHS Inpatient Unit
We are pleased to invite applications for Band 3 Healthcare Support Worker to join our newly redesigned Children and Young People's Mental Health Inpatient Unit, reopening in Autumn 2026.
Following extensive co-design with young people, families and staff, and significant investment in our workforce and therapeutic approach, this is an exciting opportunity to work in a modern, recovery-focused inpatient service delivering high-quality, purposeful care to young people with acute mental health needs.
Stepping Forward is our EBE podcast where you can hear more on this work:
Spotify - Stepping Forward | Podcast on Spotify
YouTube - Stepping Forward Podcast - Series 1 - YouTube
Our refreshed CAMHS inpatient service is built around:
- Purposeful admissions with early review points
- Structured therapeutic care delivered across 7 days
- Strong integration with crisis and community services, including COAST (Crisis Outreach Acute Support Team)
- Trauma-informed and autism-aware practice
- A focus on least restrictive practice and positive experience and outcomes
- Strong MDT working, safe staffing and visible clinical leadership
You will work as part of a skilled and supportive multidisciplinary team alongside nurses, psychologists, occupational therapists, psychiatrists, family therapists and social workers.
Main duties of the job
Support young people in their day-to-day care, wellbeing and recovery
Develop and maintain therapeutic relationships with young people
Undertake observations, record and report changes in mental or physical health
Support the delivery of individual and group therapeutic activities
Assist with personal care when required, maintaining dignity and privacy
Work collaboratively with the multidisciplinary team to support care plans
Maintain clear, accurate and timely electronic and written clinical records
Escort young people on leave and community activities, as appropriate
Promote recovery, independence and emotional wellbeing
Support least restrictive practice, de-escalation and safety interventions
Maintain a safe, clean and therapeutic care environment
Uphold safeguarding, confidentiality, equality and diversity standards at all times
Participate in supervision, appraisal, training and service development
About us
Sussex Partnership NHS Foundation Trust delivers specialist mental health, learning disability and neurodevelopmental services across Sussex.
This post sits within our Specialist CAMHS Services, providing opportunities to gain experience across acute, crisis and community pathways as part of your career development.
We are committed to equality, diversity and inclusion, and to creating a compassionate and supportive working environment where staff feel valued, developed and able to thrive.
What we can offer you
- The opportunity to be part of a newly reopened CAMHS inpatient unit
- Comprehensive induction programme prior to opening where all new staff train together and contribute to the team's therapeutic approach
- A welcoming and supportive team culture with strong clinical leadership
- High-quality clinical supervision
- Opportunities for career progression via apprenticeships
- Access to CAMHS-specific training and ongoing CPD
- Clear development and progression pathways into senior nursing roles
- NHS Pension Scheme and Agenda for Change benefits
If you are looking to start or develop your career in CAMHS inpatient nursing and want to make a meaningful difference to young people and their families, we would love to hear from you.
Details
Date posted
11 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year Enhancements for evening/weekend/night work
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
354-CS-21895-G
Job locations
SPFT CAMHS inpatient unit
Lewes Road
Haywards Heath
RH16 4EX
United Kingdom
Job description
Job responsibilities
Essential criteria
- Good general education
- Good written and verbal communication skills
- Ability to work as part of a multidisciplinary team
- Compassionate, respectful and recovery-focused approach
- Understanding of confidentiality, dignity and safeguarding
- Willingness to learn, reflect and develop in practice
- Ability to work flexibly across shifts and in an inpatient environment
- NVQ Level 3 in Health and Social Care or equivalent experience
- Experience of working with people with mental health needs
- Experience working in healthcare, care or support settings
Job description
Job responsibilities
Essential criteria
- Good general education
- Good written and verbal communication skills
- Ability to work as part of a multidisciplinary team
- Compassionate, respectful and recovery-focused approach
- Understanding of confidentiality, dignity and safeguarding
- Willingness to learn, reflect and develop in practice
- Ability to work flexibly across shifts and in an inpatient environment
- NVQ Level 3 in Health and Social Care or equivalent experience
- Experience of working with people with mental health needs
- Experience working in healthcare, care or support settings
Person Specification
Qualifications
Essential
- Good general education
- NVQ level 3 or equivalent experience
Knowledge/Experience
Essential
- Experience of working with mental health needs in a paid or voluntary capacity
- Experience of working collaboratively i.e. with colleagues, wider teams, service users etc
- An understanding of confidentiality
Desirable
- Experience of working within mental health services
Skills
Essential
- Good communication skills with a good command of written and spoken English language
- Ability to exchange factual information with service users using, reassurance, tact, empathy
- Ability to work as part of a multi-disciplinary team, be flexible around shift work and have good communication skills
- Ability to know when to escalate concerns
- Ability to know when to seek support from team members when working individually within a service user group or in a 1:1 setting
- Basic IT skills
- Good interpersonal skills with the ability to work as an effective team member
Approach/Values
Essential
- An understanding of the principles of equality diversity and inclusion in relation to staff and service users
Working environment
Essential
- Ability to deal with emotional and distressing circumstances, i.e. working with service users who may share difficult personal circumstances
Person Specification
Qualifications
Essential
- Good general education
- NVQ level 3 or equivalent experience
Knowledge/Experience
Essential
- Experience of working with mental health needs in a paid or voluntary capacity
- Experience of working collaboratively i.e. with colleagues, wider teams, service users etc
- An understanding of confidentiality
Desirable
- Experience of working within mental health services
Skills
Essential
- Good communication skills with a good command of written and spoken English language
- Ability to exchange factual information with service users using, reassurance, tact, empathy
- Ability to work as part of a multi-disciplinary team, be flexible around shift work and have good communication skills
- Ability to know when to escalate concerns
- Ability to know when to seek support from team members when working individually within a service user group or in a 1:1 setting
- Basic IT skills
- Good interpersonal skills with the ability to work as an effective team member
Approach/Values
Essential
- An understanding of the principles of equality diversity and inclusion in relation to staff and service users
Working environment
Essential
- Ability to deal with emotional and distressing circumstances, i.e. working with service users who may share difficult personal circumstances
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sussex Partnership NHS Foundation Trust
Address
SPFT CAMHS inpatient unit
Lewes Road
Haywards Heath
RH16 4EX
United Kingdom
Employer's website
https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Sussex Partnership NHS Foundation Trust
Address
SPFT CAMHS inpatient unit
Lewes Road
Haywards Heath
RH16 4EX
United Kingdom
Employer's website
https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Receptionist Administrator - Emergency Department
University Hospitals Dorset NHS Foundation Trust View all jobs
Posted 24 day(s) ago
Reference: 2333549
Job summary
Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.
The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.
** PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION: **
- What personal qualities/attributes do you have that you feel will be beneficial to this post?
- Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
- Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?
Interview date: 1st October 2026
Main duties of the job
The successful applicant will possess:
- Good IT skills
- Excellent customer service skills
- Manage own workload whilst effectively prioritising tasks
- Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
- Excellent team player with good communication skill
About us
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not bereimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year pa/pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
153-ME05587-D
Job locations
Poole Hospital
Longfleet Road
Poole
BH15 2JB
United Kingdom
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Qualifications
Essential
- Good level of general education
- Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
Experience
Essential
- Experience of clerical duties in office / administration environment
- Customer service experience
- Experience in the use of IT / computer skills
Desirable
- Experience of working in the NHS or on a reception desk
Knowledge
Essential
- Ability to respond to a range of people in a courteous and professional manner
- To understand and be able to maintain confidentiality
Desirable
- Ability to answer patients queries or know where to refer them
Technical Skills Competencies
Essential
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Good keyboard skills requiring high percentage of accuracy.
Desirable
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
Personal Attributes
Essential
- Interest in working in the healthcare sector/NHS environment
- Methodical approach to organising work, ability to prioritise
- Ability to work and remain calm under pressure
- Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other
Language requirement
Essential
- Able to speak English as necessary to undertake the role
Person Specification
Qualifications
Essential
- Good level of general education
- Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
Experience
Essential
- Experience of clerical duties in office / administration environment
- Customer service experience
- Experience in the use of IT / computer skills
Desirable
- Experience of working in the NHS or on a reception desk
Knowledge
Essential
- Ability to respond to a range of people in a courteous and professional manner
- To understand and be able to maintain confidentiality
Desirable
- Ability to answer patients queries or know where to refer them
Technical Skills Competencies
Essential
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Good keyboard skills requiring high percentage of accuracy.
Desirable
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
Personal Attributes
Essential
- Interest in working in the healthcare sector/NHS environment
- Methodical approach to organising work, ability to prioritise
- Ability to work and remain calm under pressure
- Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other
Language requirement
Essential
- Able to speak English as necessary to undertake the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Dorset NHS Foundation Trust
Address
Poole Hospital
Longfleet Road
Poole
BH15 2JB
United Kingdom
Employer's website
Employer details
Employer name
University Hospitals Dorset NHS Foundation Trust
Address
Poole Hospital
Longfleet Road
Poole
BH15 2JB
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Clinical Technologist
University Hospitals of Leicester NHS Trust View all jobs
Posted 24 day(s) ago
Reference: 2333543
Job summary
An exciting opportunity has arisen for a Clinical Technologist to join the Clinical Engineering Department at University Hospitals of Leicester. The role involves repair, calibration, and maintenance to a wide range of diagnostic and therapeutic medical equipment across Leicester University Hospitals.
The post holder will carry out scheduled preventative maintenance, servicing, repair, calibration and safety testing and acceptance testing on a wide range of simple and complex medical equipment and devices, with minimal day to day direction by the line manager. The post holder is required to work to high standards of safety and accountability, maintain accurate and detailed technical records and operate within an accredited Quality System.
The candidate will be required to be flexible and work across the 3 main hospital sites (Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital). There may also be occasions when the candidate will be asked to support other sites that the clinical engineering department are contracted to support across Leicestershire.
Please note we will not be offering remote interview - Face to Face interviews only
Main duties of the job
Applicants must be qualified to Degree/HNC level, or equivalent, in Electrical/Electronics or Mechanical Engineering. With demonstrable experience of servicing and repair of medical devices within healthcare environments.
You will have a safety conscious approach to your work and the ability to communicate effectively with people at all levels. An ability to cope under pressure, be adaptable and multi-task is required.
Clinical Engineering is primarily concerned with providing repair, calibration, and maintenance to a wide range of diagnostic and therapeutic medical equipment across Leicester University Hospitals.
It is the responsibility of Clinical Engineering to ensure equipment operates effectively and safely with a minimum of downtime. Clinical equipment covered incorporates electrical, electronic, mechanical, computer software and medical gas systems.
The post holder will carry out scheduled preventative maintenance, servicing, repair, calibration and safety testing and acceptance testing on a wide range of simple and complex medical equipment and devices, with minimal day to day direction by the line manager. The post holder is required to work to high standards of safety and accountability, maintain accurate and detailed technical records and operate within an accredited Quality System.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
358-8285349-CSI
Job locations
Leicester Royal Infirmary
Leicester
LE1 5WW
United Kingdom
Job description
Job responsibilities
The post holder shall:
Be a specialist engineer for a range of medical equipment.
Effectively manage the work they are assigned, including the management of more junior staff assigned to the same/similar task, ensuring service objectives and targets are met.
Work under own initiative, manage, and prioritise own workload and workload of others and exercise a broad degree of responsibility.
Play a role in organising, prioritising, and undertaking unsupervised maintenance and repairs to equipment in critical care/surgical areas whilst patients are present.
In consultation with the Section Lead, and Senior Clinical Technologists devise/develop and maintain planned maintenance schedules on all high/medium risk medical equipment.
Undertake preventative maintenance, servicing, inspection, and repair to a wide range of patient-critical medical equipment.
Communicate effectively with clinical users to schedule servicing or gain a clear understanding of the nature of problems with equipment. They shall assess the seriousness and implications of any reported problems and respond appropriately to the urgency of the user request.
Undertake fault-finding. Apply suitable fault-finding techniques to diagnose problems, which may be due to user error, equipment failure or environmental issues (e.g., Temperature, RF interference). Undertake repairs on complex mechanisms and systems to component level
Carry out modifications to highly complex multi-module medical equipment as specified by equipment manufacturers, and any remedial work recommended by the MHRA hazard notices or manufacturer FSNs.
Arrange the return of repaired equipment to the clinical user, taking into account urgency and departmental targets.
Write and update written procedures for the performance and functional verification of medical devices. Assist in ensuring all relevant documentation such as work instructions are complete and up to date.
Take a leadership role in ensuring that stocks of any components and spare parts used, do not fall below agreed levels. Submit requisitions for spare parts, the dispatch of back to base repairs and engineer callouts dealing with subsequent financial queries regarding price verification and delivery of goods and services.
Take a leadership role in developing and maintaining a technical library.
Propose and be prepared to support changes to departmental working practices and to assist the Management team in the preparation of reports and feedback following equipment commissioning, service, repair, evaluation, or failure.
Ensure that work carried out within the service complies with set procedures and conform to the appropriate quality standards. Advise the line manager on any matters of concern to ensure continual improvement of service performance.
Shall have a good knowledge of the trusts policy on Medical Device Management and shall hence bring to the attention of the management team all matters relating to noncompliance of the policy, that they are made aware of.
Prioritise planned preventative maintenance and medical equipment breakdown requests with departmental colleagues to ensure that the overall maintenance plan is achieved, and repairs are made as quickly and as efficiently as possible, keeping in mind the departments defined KPIs.
Keep relevant scientific and technical records of work performed. In particular ensure the equipment management computer database is operated in an accurate, methodical manner with work being logged as it progresses until completion.
Liaise with manufacturers to obtain information on spares availability and return of equipment from repair, or if technical support/advice is required.
Assist with medical equipment procurement exercises by liaising with clinical staff, company representatives and engineers, either during clinical trials or technical evaluations.
Support the calibration organiser to maintain test equipment in a safe and operable condition.
Provide specialised in depth, detailed technical advice regarding the operation, limitations, configuration, procurement, and maintenance aspects of medical equipment to clinical and other staff groups as appropriate. Provide technical support to patients and carers as appropriate. Promote a culture of good customer communications.
Respond to Medical Device Alerts from the Medicines and Healthcare products Regulatory Agency (MHRA) and from equipment manufacturers and as directed by the Section Leads or Clinical Scientists.
Investigate incidents/non-conformances and contribute to high quality technical reports stating the outcomes of findings. Supply information to the management team whom will coordinate responses to risk management and external bodies (MHRA).
Attend and contribute to the regular section meetings. Appreciate and influence policymaking and procedural updates. Take part in other formal meetings and working groups as requested by the section leads/clinical scientists
Ensure that our customers receive a high quality, prompt and efficient service at all times and are kept up to date as to the progress of their equipment maintenance repairs and enquiries.
Appraise staff within the team, ensuring that staff they manage have clear objectives and an appropriate personal development plan.
Monitor and oversee trainees on placement and others as requested by section leads/clinical scientists. Provide technical training and supervision to junior staff, and undertake competency assessments in line with the departmental policy on training and competency.
Be a registered clinical technologist, or be working to achieve this registration. Participate in Continued Professional Development.
Ensure the Provision & Use of Work Equipment Regulations 1998 (PUWER 98). Medicines & Healthcare products Regulatory Agency (MHRA), Institute of Physics and Engineering in Medicine (IPEM)
Participate in a service to remote sites where Clinical Engineering provides a maintenance support service.
Clean and decontaminate contaminated equipment. Information must be sought as to the nature of contamination and the associated risks before carrying this action out.
Manage own day-to-day workload and the workload of others with only minimal direction by line manager. Maintain high quality customer services in the absence of senior staff.
Job description
Job responsibilities
The post holder shall:
Be a specialist engineer for a range of medical equipment.
Effectively manage the work they are assigned, including the management of more junior staff assigned to the same/similar task, ensuring service objectives and targets are met.
Work under own initiative, manage, and prioritise own workload and workload of others and exercise a broad degree of responsibility.
Play a role in organising, prioritising, and undertaking unsupervised maintenance and repairs to equipment in critical care/surgical areas whilst patients are present.
In consultation with the Section Lead, and Senior Clinical Technologists devise/develop and maintain planned maintenance schedules on all high/medium risk medical equipment.
Undertake preventative maintenance, servicing, inspection, and repair to a wide range of patient-critical medical equipment.
Communicate effectively with clinical users to schedule servicing or gain a clear understanding of the nature of problems with equipment. They shall assess the seriousness and implications of any reported problems and respond appropriately to the urgency of the user request.
Undertake fault-finding. Apply suitable fault-finding techniques to diagnose problems, which may be due to user error, equipment failure or environmental issues (e.g., Temperature, RF interference). Undertake repairs on complex mechanisms and systems to component level
Carry out modifications to highly complex multi-module medical equipment as specified by equipment manufacturers, and any remedial work recommended by the MHRA hazard notices or manufacturer FSNs.
Arrange the return of repaired equipment to the clinical user, taking into account urgency and departmental targets.
Write and update written procedures for the performance and functional verification of medical devices. Assist in ensuring all relevant documentation such as work instructions are complete and up to date.
Take a leadership role in ensuring that stocks of any components and spare parts used, do not fall below agreed levels. Submit requisitions for spare parts, the dispatch of back to base repairs and engineer callouts dealing with subsequent financial queries regarding price verification and delivery of goods and services.
Take a leadership role in developing and maintaining a technical library.
Propose and be prepared to support changes to departmental working practices and to assist the Management team in the preparation of reports and feedback following equipment commissioning, service, repair, evaluation, or failure.
Ensure that work carried out within the service complies with set procedures and conform to the appropriate quality standards. Advise the line manager on any matters of concern to ensure continual improvement of service performance.
Shall have a good knowledge of the trusts policy on Medical Device Management and shall hence bring to the attention of the management team all matters relating to noncompliance of the policy, that they are made aware of.
Prioritise planned preventative maintenance and medical equipment breakdown requests with departmental colleagues to ensure that the overall maintenance plan is achieved, and repairs are made as quickly and as efficiently as possible, keeping in mind the departments defined KPIs.
Keep relevant scientific and technical records of work performed. In particular ensure the equipment management computer database is operated in an accurate, methodical manner with work being logged as it progresses until completion.
Liaise with manufacturers to obtain information on spares availability and return of equipment from repair, or if technical support/advice is required.
Assist with medical equipment procurement exercises by liaising with clinical staff, company representatives and engineers, either during clinical trials or technical evaluations.
Support the calibration organiser to maintain test equipment in a safe and operable condition.
Provide specialised in depth, detailed technical advice regarding the operation, limitations, configuration, procurement, and maintenance aspects of medical equipment to clinical and other staff groups as appropriate. Provide technical support to patients and carers as appropriate. Promote a culture of good customer communications.
Respond to Medical Device Alerts from the Medicines and Healthcare products Regulatory Agency (MHRA) and from equipment manufacturers and as directed by the Section Leads or Clinical Scientists.
Investigate incidents/non-conformances and contribute to high quality technical reports stating the outcomes of findings. Supply information to the management team whom will coordinate responses to risk management and external bodies (MHRA).
Attend and contribute to the regular section meetings. Appreciate and influence policymaking and procedural updates. Take part in other formal meetings and working groups as requested by the section leads/clinical scientists
Ensure that our customers receive a high quality, prompt and efficient service at all times and are kept up to date as to the progress of their equipment maintenance repairs and enquiries.
Appraise staff within the team, ensuring that staff they manage have clear objectives and an appropriate personal development plan.
Monitor and oversee trainees on placement and others as requested by section leads/clinical scientists. Provide technical training and supervision to junior staff, and undertake competency assessments in line with the departmental policy on training and competency.
Be a registered clinical technologist, or be working to achieve this registration. Participate in Continued Professional Development.
Ensure the Provision & Use of Work Equipment Regulations 1998 (PUWER 98). Medicines & Healthcare products Regulatory Agency (MHRA), Institute of Physics and Engineering in Medicine (IPEM)
Participate in a service to remote sites where Clinical Engineering provides a maintenance support service.
Clean and decontaminate contaminated equipment. Information must be sought as to the nature of contamination and the associated risks before carrying this action out.
Manage own day-to-day workload and the workload of others with only minimal direction by line manager. Maintain high quality customer services in the absence of senior staff.
Person Specification
Planning and organisation skills
Essential
- Able to prioritise and manage own work
- Must be able to deal with constantly changing workload and priorities
- Good understanding of the principles of inventory management including Record keeping and database maintenance.
- Capable of working as part of a multi-disciplinary team
- Flexible and adaptable to meet the needs of the service.
Training & Qualications
Essential
- Degree in electronic/clinical engineering or equivalent, OR knowledge at equivalent standard gained through relevant experience/training.
Desirable
- Member of Voluntary Register of Clinical Technologists.
- Technical Registration with an engineering institute.
Experience
Essential
- A good knowledge and significant experience of servicing, repairing and calibration of medical equipment
Desirable
- Significant experience of servicing, repairing and calibration of medical equipmen
- Significant experience in the use and operation of a quality management system such as ISO 9001:2000 and ISO 13485:2012
- Specialist training on the maintenance and repair of a range of medical devices. Information Technology experience
Communication and relationship skills
Essential
- Must be able to communicate articulately with colleagues, external agencies and possess good customer care skills
- Be able to maintain effective relationships with colleagues and with associates in other disciplines. Able to teach others and communicate effectively
Analytical and Judgement skills
Essential
- Able to exercise own initiative/Judgement when dealing with issues within own specialist area of competence. Have the ability to logically solve technical problems,
- Use of fine tools for equipment adjustment/soldering and calibration
- Able to deal with occasional distressing circumstances when working in clinical areas (e.g., when visiting wards and theatre's fault finding on patient connected equipment). Excellent interpersonal skills
- IT literate
- Manage time accordingly to ensure tasks are completed to specified timescales
Desirable
- Detailed fault finding to PCB and component level
Other requirements specific to the role
Essential
- Full valid driving licence
- Be willing to learn/attend specialist training courses and have a positive attitude.
- Evidence of ongoing CPD.
Person Specification
Planning and organisation skills
Essential
- Able to prioritise and manage own work
- Must be able to deal with constantly changing workload and priorities
- Good understanding of the principles of inventory management including Record keeping and database maintenance.
- Capable of working as part of a multi-disciplinary team
- Flexible and adaptable to meet the needs of the service.
Training & Qualications
Essential
- Degree in electronic/clinical engineering or equivalent, OR knowledge at equivalent standard gained through relevant experience/training.
Desirable
- Member of Voluntary Register of Clinical Technologists.
- Technical Registration with an engineering institute.
Experience
Essential
- A good knowledge and significant experience of servicing, repairing and calibration of medical equipment
Desirable
- Significant experience of servicing, repairing and calibration of medical equipmen
- Significant experience in the use and operation of a quality management system such as ISO 9001:2000 and ISO 13485:2012
- Specialist training on the maintenance and repair of a range of medical devices. Information Technology experience
Communication and relationship skills
Essential
- Must be able to communicate articulately with colleagues, external agencies and possess good customer care skills
- Be able to maintain effective relationships with colleagues and with associates in other disciplines. Able to teach others and communicate effectively
Analytical and Judgement skills
Essential
- Able to exercise own initiative/Judgement when dealing with issues within own specialist area of competence. Have the ability to logically solve technical problems,
- Use of fine tools for equipment adjustment/soldering and calibration
- Able to deal with occasional distressing circumstances when working in clinical areas (e.g., when visiting wards and theatre's fault finding on patient connected equipment). Excellent interpersonal skills
- IT literate
- Manage time accordingly to ensure tasks are completed to specified timescales
Desirable
- Detailed fault finding to PCB and component level
Other requirements specific to the role
Essential
- Full valid driving licence
- Be willing to learn/attend specialist training courses and have a positive attitude.
- Evidence of ongoing CPD.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicester Royal Infirmary
Leicester
LE1 5WW
United Kingdom
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicester Royal Infirmary
Leicester
LE1 5WW
United Kingdom
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
Apply Now
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Support Secretary, Neurology
University Hospitals Coventry and Warwickshire NHS Trust View all jobs
Posted 24 day(s) ago
Reference: 2333537
Job summary
Are you an experienced, highly motivated administrator looking for a new challenge? Are you approachable, friendly, and compassionate with enthusiasm for developing new skills? If this describes you then this could be the job opportunity for you.
Please be advised that sponsorship is not eligible for this post.
Please be advised the interviews for this post will take place week commencing 28/09/2026, subject to availability,.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
You will provide comprehensive and accurate admin and clerical support to operational and clinical teams within our Neurology Service. This will include ownership of weekly Botox clinics, the booking and outcome of these clinics. DVLA ownership for all consultants. Support Neurology Medical Secretaries with tasks such as post, letters and administrative work.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential, and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity, and autonomy are promoted and are part of the organisation's core values.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
218-AC-B3-8165242-A
Job locations
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Job description
Job responsibilities
- Work effectively as a team member.
- Responsible for weekly Botox clinics, booking and outcoming of clinics.
- The diary of GP specialist performing clinics
- Provide an administrative service across all services in the building including word-processing, drafting, producing and proof reading for example meeting notes, reports, letters and business documents from either audio, digital dictation or copy sources.
- Undertake general office duties as required including filing, photocopying, collating, and distributing information, receipt, and distribution of incoming and outgoing mail.
- Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff.
- Maintain spread sheets and databases including the production of regular information reports.
- Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription, and circulation as appropriate.
- Procurement - order stationery, clinical supplies, and equipment stock
- Use own initiative to meet tight deadlines.
- Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements.
For further details of the role please see the attached job description.
Job description Job responsibilities Work effectively as a team member. Responsible for weekly Botox clinics, booking and outcoming of clinics. The diary of GP specialist performing clinics Provide an administrative service across all services in the building including word-processing, drafting, producing and proof reading for example meeting notes, reports, letters and business documents from either audio, digital dictation or copy sources. Undertake general office duties as required including filing, photocopying, collating, and distributing information, receipt, and distribution of incoming and outgoing mail. Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff. Maintain spread sheets and databases including the production of regular information reports. Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription, and circulation as appropriate. Procurement - order stationery, clinical supplies, and equipment stock Use own initiative to meet tight deadlines. Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements. For further details of the role please see the attached job description.
Person Specification
Qualifications
Essential
- oGood general education (e.g., GCSE Maths and English A-C) oBusiness Administration Level 2 or willing to work towards oCustomer Service Level 2 or willing to work towards
Experience
Essential
- oExperience of working in a busy administration environment oExperience in a customer facing role. oMinute taking oAbility to Audio Type/ use Digital Dictation oAbility to take and transcribe notes of meetings in a timely manner.
Desirable
- oNHS Experience oKnowledge and understanding of reception and office procedures.
Knowledge
Essential
- oKnowledge of Microsoft Office packages e.g., Word, Excel, Outlook, PowerPoint, and Access
Desirable
- oExperience of using Trust IT Systems oAdvanced Keyboard Skills/IT Skills
Skills
Essential
- oAbility to communicate clearly, both written and verbally oUnderstanding of working in a supervisory role. oAccuracy - pays attention to detail. oAbility to prioritise and organise own and others workload. oGood organisational skills and ability to multitask. oAbility to deal with stressful situations and sensitive issues. oAbility to maintain relevant recording and information systems. oGood time management skills.
Commitment to Trust Values and Behaviours
Essential
- oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Person Specification Qualifications Essential oGood general education (e.g., GCSE Maths and English A-C) oBusiness Administration Level 2 or willing to work towards oCustomer Service Level 2 or willing to work towards Experience Essential oExperience of working in a busy administration environment oExperience in a customer facing role. oMinute taking oAbility to Audio Type/ use Digital Dictation oAbility to take and transcribe notes of meetings in a timely manner. Desirable oNHS Experience oKnowledge and understanding of reception and office procedures. Knowledge Essential oKnowledge of Microsoft Office packages e.g., Word, Excel, Outlook, PowerPoint, and Access Desirable oExperience of using Trust IT Systems oAdvanced Keyboard Skills/IT Skills Skills Essential oAbility to communicate clearly, both written and verbally oUnderstanding of working in a supervisory role. oAccuracy - pays attention to detail. oAbility to prioritise and organise own and others workload. oGood organisational skills and ability to multitask. oAbility to deal with stressful situations and sensitive issues. oAbility to maintain relevant recording and information systems. oGood time management skills. Commitment to Trust Values and Behaviours Essential oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website
https://www.jobsatuhcw.co.uk (Opens in a new tab)
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website
https://www.jobsatuhcw.co.uk (Opens in a new tab)
Apply Now
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Bowel Screening Clerical Officer
North Tees & Hartlepool NHS Foundation Trust View all jobs
Posted 24 day(s) ago
Reference: 2333531
Job summary
Reporting to the Bowel Cancer Screening Programme Manager via the Lead Administrator, the post holder will assist in the provision of an efficient, effective and comprehensive reception, administrative and clerical service for the Tees Bowel Cancer Screening Service.
Using appropriate technologies and equipment, and taking direction from the Programme Manager and Lead Administrator where appropriate, the post holder will produce work outputs to a high standard of quality that meets the organisations requirements for Information Governance, RMS and CQC, and is in line with all policies, procedures and guidelines relating to the Trust and the Screening Programme.
The Bowel Screening clerical assistant is required to provide comprehensive, efficient and effective administrative and clerical support to the Bowel Cancer Screening Programme. The post holder will deal with the daily processes in ensuring patient pathways are correctly managed within the BCSP and Trust guidelines, and to act as a first point of contact for the Programme Hub and end users.
Main duties of the job
Provide a comprehensive administrative service to the BCSP Team and utilise clerical skills and procedures in order to support the effective delivery of the Screening Programme, whilst assisting the wider screening team throughout participants screening pathway.
Liaise with the multidisciplinary teams within the service and with staff from other departments and external service users, including General Practitioners, Programme participants and their representatives, dealing with queries in a professional and courteous manner consistent with legislation, policies and procedures, taking accurate written messages and passing more complex queries to the relevant person.
Ensure systems and processes are in place to enable national targets to be met as part of the national BCSP, following local and national guidelines.
Make independent judgements involving day to day administrative functions and prioritise workload on a daily basis.
Use efficiently and effectively systems such as National Screening software, Trakcare, Mediviewer, Medilogik, Mediviewer, CRIS, Health Guardian and any other end user software required for both clinical and non-clinical aspects of the role.
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.
Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.
We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.
We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year Pro Rata Per Annum
Contract
Permanent
Working pattern
Part-time
Reference number
345-CSU2-8108247
Job locations
North Tees University Hospital (Bowel Cancer Screening Department)
Hardwick Road
STOCKTON-ON-TEES
TS19 8PE
United Kingdom
Job description
Job responsibilities
Reporting to the Bowel Cancer Screening Programme Manager via the Lead Administrator, the post holder will assist in the provision of an efficient, effective and comprehensive reception, administrative and clerical service for the Tees Bowel Cancer Screening Service.
Using appropriate technologies and equipment, and taking direction from the Programme Manager and Lead Administrator where appropriate, the post holder will produce work outputs to a high standard of quality that meets the organisations requirements for Information Governance, RMS and CQC, and is in line with all policies, procedures and guidelines relating to the Trust and the Screening Programme.
The Bowel Screening clerical assistant is required to provide comprehensive, efficient and effective administrative and clerical support to the Bowel Cancer Screening Programme. The post holder will deal with the daily processes in ensuring patient pathways are correctly managed within the BCSP and Trust guidelines, and to act as a first point of contact for the Programme Hub and end users.
Job description
Job responsibilities
Reporting to the Bowel Cancer Screening Programme Manager via the Lead Administrator, the post holder will assist in the provision of an efficient, effective and comprehensive reception, administrative and clerical service for the Tees Bowel Cancer Screening Service.
Using appropriate technologies and equipment, and taking direction from the Programme Manager and Lead Administrator where appropriate, the post holder will produce work outputs to a high standard of quality that meets the organisations requirements for Information Governance, RMS and CQC, and is in line with all policies, procedures and guidelines relating to the Trust and the Screening Programme.
The Bowel Screening clerical assistant is required to provide comprehensive, efficient and effective administrative and clerical support to the Bowel Cancer Screening Programme. The post holder will deal with the daily processes in ensuring patient pathways are correctly managed within the BCSP and Trust guidelines, and to act as a first point of contact for the Programme Hub and end users.
Person Specification
Qualifications / Training
Essential
- GCSE at Grade C or above in Mathematics, or Key Skills at Level 2 in Numeracy or equivalent.
Desirable
- IT qualification (ITQ at Level 2 or equivalent)
Qualifications
Essential
- GCSE at Grade C or above in English Language, or Key Skills at Level 2 in Literacy or equivalent.
- Typing or Word Processing qualification at RSA II or equivalent.
- NVQ Level 2 in Business Administration or Customer Care, or equivalent.
Person Specification
Qualifications / Training
Essential
- GCSE at Grade C or above in Mathematics, or Key Skills at Level 2 in Numeracy or equivalent.
Desirable
- IT qualification (ITQ at Level 2 or equivalent)
Qualifications
Essential
- GCSE at Grade C or above in English Language, or Key Skills at Level 2 in Literacy or equivalent.
- Typing or Word Processing qualification at RSA II or equivalent.
- NVQ Level 2 in Business Administration or Customer Care, or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Tees & Hartlepool NHS Foundation Trust
Address
North Tees University Hospital (Bowel Cancer Screening Department)
Hardwick Road
STOCKTON-ON-TEES
TS19 8PE
United Kingdom
Employer's website
https://www.nth.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
North Tees & Hartlepool NHS Foundation Trust
Address
North Tees University Hospital (Bowel Cancer Screening Department)
Hardwick Road
STOCKTON-ON-TEES
TS19 8PE
United Kingdom
Employer's website
https://www.nth.nhs.uk/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
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Operating Department Practitioner/Anaesthetic Nurse
Homerton Healthcare NHS Foundation Trust View all jobs
Posted 24 day(s) ago
Reference: 2333504
Job summary
We are looking for a dedicated and enthusiastic Band 5 Operating Department Practitioner / Anaesthetic Nurseto join our Theatre team and play a vital role in providing safe and effective care to patients undergoing surgical procedures at Homerton. This is an exciting time at Homerton, we have just opened our two new Day Surgery Theatres and have recently gotten a second Da Vinci Robot for theatres.The role will cover both Main and Day Surgery Theatre suites. We are looking for applicants who are committed and motivated to provide excellent care to the patients of City and Hackney and join part of the Multidisciplinary Team. **This advert may close earlier than the closing date due to a high number of applicants**
Main duties of the job
The role is to provide safe, high-quality and evidence-based post-operative care to patients in recovery, while contributing to team leadership and effective management. The post holder will assess, plan, deliver and evaluate care independently, maintaining dignity, privacy, confidentiality and compassionate communication.
They will act as a positive role model and expert resource, working collaboratively with the multidisciplinary team and following professional and Trust standards. Responsibilities include prioritising workload, supporting timely theatre starts, admissions and discharges, managing risks, reporting incidents, maintaining staffing, and contributing to service improvement, clinical governance and CQC standards.
The post holder may undertake leadership duties, support staff development, mentor students and junior staff, and contribute to teaching, research, audit and evidence-based practice. They will maintain professional development through reflection, appraisal and training.
They must follow infection prevention, health and safety, safeguarding, confidentiality and equality requirements, including hand hygiene, PPE and aseptic practice. Current NMC/HCPC registration and mandatory training must be maintained.
The service operates Monday to Saturday, including rotational weekend working. Staff are expected to demonstrate responsibility, respect, safety, personal care and inclusion while delivering safe, personalised, patient-centred care.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£38,488 to £46,852 a year pa. incl.
Contract
Permanent
Working pattern
Full-time
Reference number
293-SWNS-0628
Job locations
Homerton Healthcare NHS Foundation Trust
Homerton Row
Hackney London
E9 6SR
United Kingdom
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Education/Qualifications
Essential
- NMC registered Nurse
- HCPC registered Operating Department Practitioner
- Post registration experience and continued learning
- Evidence of professional development
Desirable
- Mentorship / assessor
Skills/ Abilities
Essential
- Demonstrate ability to assess, plan, implement and evaluate patient care according to individual needs.
- Demonstrate ability to prioritise own workload and others
- Demonstrate high standards of verbal and written communication skills in English.
Desirable
- Evidence of implementing innovation in practice
Knowledge
Essential
- Demonstrate the application of evidence-based practice and knowledge of professional issues.
- Ability to create an environment that facilitates learning.
- Commitment to development of self and others.
- Knowledge/understanding of confidentiality issues
Desirable
- Understanding of clinical audits
Experience
Essential
- Demonstrate caring and sensitive approach.
- Reliable.
- Ability to use own initiative.
- Enthusiasm for speciality.
- Ability to deal with stress.
- Motivated
Other Requirements
Essential
- Understanding and demonstration of the Trust Values
- Commitment and adherence to equality, diversity and inclusion
- Able to work flexibly to meet service demands.
Person Specification
Education/Qualifications
Essential
- NMC registered Nurse
- HCPC registered Operating Department Practitioner
- Post registration experience and continued learning
- Evidence of professional development
Desirable
- Mentorship / assessor
Skills/ Abilities
Essential
- Demonstrate ability to assess, plan, implement and evaluate patient care according to individual needs.
- Demonstrate ability to prioritise own workload and others
- Demonstrate high standards of verbal and written communication skills in English.
Desirable
- Evidence of implementing innovation in practice
Knowledge
Essential
- Demonstrate the application of evidence-based practice and knowledge of professional issues.
- Ability to create an environment that facilitates learning.
- Commitment to development of self and others.
- Knowledge/understanding of confidentiality issues
Desirable
- Understanding of clinical audits
Experience
Essential
- Demonstrate caring and sensitive approach.
- Reliable.
- Ability to use own initiative.
- Enthusiasm for speciality.
- Ability to deal with stress.
- Motivated
Other Requirements
Essential
- Understanding and demonstration of the Trust Values
- Commitment and adherence to equality, diversity and inclusion
- Able to work flexibly to meet service demands.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Homerton Healthcare NHS Foundation Trust
Address
Homerton Healthcare NHS Foundation Trust
Homerton Row
Hackney London
E9 6SR
United Kingdom
Employer's website
https://www.homerton.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Homerton Healthcare NHS Foundation Trust
Address
Homerton Healthcare NHS Foundation Trust
Homerton Row
Hackney London
E9 6SR
United Kingdom
Employer's website
https://www.homerton.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Advanced Clinical Practitioner, Maternity Triage
University Hospitals Coventry and Warwickshire NHS Trust View all jobs
Posted 24 day(s) ago
Reference: 2333491
Job summary
The maternity department at UHCW care for around 6,000 pregnant patients a year and is a busy tertiary unit with level 3 neonatal services.
The maternity triage department sees approximately 1100maternity patient each month.
An exciting new opportunity is available to join our maternity team of ACP Midwives. UHCW Maternity have a small team of ACP Midwives which we are looking to increase. The role is for a Maternity triage ACP Midwife to join the team to ensure a 7 day service of timely clinical reviews for maternity patients attending the area.
The ACP Midwives for Maternity triage will play an instrumental role in the implementation of the NHSE national maternity triage specification document and recommendations.
The Advanced Clinical Practitioner (ACP) is required to be an experienced registered midwife who has completed an MSc in Advanced clinical practice, who will exercise autonomy and decision making in a context of complexity, uncertainty and varying levels of risk, holding accountability for decisions made. The ACP will be able to manage clinical care in partnership with individuals, families and carers responding to differences in cultures, demographics and populations.
They will utilise critical analysis and synthesis in dealing with complex problems across the maternity service, enabling innovative solutions to enhance experience and improve outcomes for maternity patients.
Main duties of the job
The ACP Midwife for maternity triage will act autonomously to assess, prioritise and provide expert clinical midwifery care which contributes to the patients' treatment plan to ensure that optimum physical, psychological, and social care needs are met and ensures quality care. They will undertake an initial assessment to determine differential diagnosis, utilising advanced critical thinking and decision-making skills, deciding when necessary to refer to senior clinical colleagues. The successful postholder will autonomously assess, diagnose, and have the legal authority to independently prescribe. As an independent prescriber, the ACP will be responsible and accountable for the assessment of patients with midwifery and obstetric complications and for clinical management decisions.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 8a
Salary
£57,528 to £64,750 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
218-NM-B8A-8283024
Job locations
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Job description
Job responsibilities
The ACP Midwife will support the multidisciplinary team within obstetrics and the wider physicians within UHCW as required to review patients attending the department. They will encompass the 4 pillars of advanced practice. The detailed job description will give the applicants further details into the main topics of Clinical, communication, Leadership and management, and Education. In addition the ACP midwife will partake in research, audit and service development within the maternity triage department.
The ACP will be an independent prescriber, having completed a recognised independent prescribing qualification, including annotation with their professional regulatory body and works within their scope of practice and relevant legislative authority.
For further details of the role please see the attached job description.
Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.
Job description Job responsibilities The ACP Midwife will support the multidisciplinary team within obstetrics and the wider physicians within UHCW as required to review patients attending the department. They will encompass the 4 pillars of advanced practice. The detailed job description will give the applicants further details into the main topics of Clinical, communication, Leadership and management, and Education. In addition the ACP midwife will partake in research, audit and service development within the maternity triage department. The ACP will be an independent prescriber, having completed a recognised independent prescribing qualification, including annotation with their professional regulatory body and works within their scope of practice and relevant legislative authority. For further details of the role please see the attached job description. Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.
Person Specification
Qualifications
Essential
- oCurrent UK healthcare professional Midwifery registration oMSc in ACP/Advance Practice or Healthcare or HEE/NHSE Advance Practice digital badge oEvidence of continuous professional development oTeaching and assessing qualification/equivalent. oIndependent Prescriber (annotated on professional register)
Desirable
- oPhD or working towards oSpecialist relevant qualification oALS provider oGood Clinical Practice (GCP) training
Experience
Essential
- oSenior clinical Midwifery experience at Band 7 or above. oSignificant clinical experience in relevant field. oExperience in research and audit oProven record in change management and service development. oEvidence of journal/ book publication/ webinar/oral/poster presentations/ project work oEvidence of leading teams, staff development and teaching oDemonstrate ability to embed evidence-based practice. oExperience in collaborative working with a diverse range of internal/external stakeholders. oDevelopment of Obstetric and midwifery protocols / pathways oExperience of case load management
Desirable
- oSuccessful completion of speciality/service specific capabilities / competencies oExperience of patient/public involvement. oExperience of successful resource and budget management. oExperience of staff management -recruitment, selection, sickness
Knowledge
Essential
- oA knowledgeable clinician with the ability to apply evidence-based practice. oKnowledge of clinical governance oDemonstrable theoretical and practical knowledge of pregnancy and their complications oKnowledge of Obstetric and maternity interventions / treatments /complications oSound knowledge of national and local NHS oagenda/policy/guidance/ integrated care boards and implications
Skills
Essential
- oAdvanced IT skills include data analysis and report writing. oEvidence of keeping self-up to date with developments in maternity services oGood interpersonal skills oHighly developed communication, influence, negotiating skills and sharing of information. oAbility to prioritize and meet deadlines. oExcellent organisational and time management skills oAbility to be an innovative and effective decision-maker. oDemonstrate ability to assess, diagnose, interpret investigations and develop a clinical management plan for complex patients. oAbility to deal with sensitive/challenging/complex and stressful situations. oSkills in presenting at conferences/webinars. oDrive for improvement with the proven ability to set and meet ambitious targets and monitor against targets.
Desirable
- oDemonstrate resourcefulness. oDelegated Consent training
Commitment to Trust Values and Behaviours
Essential
- oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Person Specification Qualifications Essential oCurrent UK healthcare professional Midwifery registration oMSc in ACP/Advance Practice or Healthcare or HEE/NHSE Advance Practice digital badge oEvidence of continuous professional development oTeaching and assessing qualification/equivalent. oIndependent Prescriber (annotated on professional register) Desirable oPhD or working towards oSpecialist relevant qualification oALS provider oGood Clinical Practice (GCP) training Experience Essential oSenior clinical Midwifery experience at Band 7 or above. oSignificant clinical experience in relevant field. oExperience in research and audit oProven record in change management and service development. oEvidence of journal/ book publication/ webinar/oral/poster presentations/ project work oEvidence of leading teams, staff development and teaching oDemonstrate ability to embed evidence-based practice. oExperience in collaborative working with a diverse range of internal/external stakeholders. oDevelopment of Obstetric and midwifery protocols / pathways oExperience of case load management Desirable oSuccessful completion of speciality/service specific capabilities / competencies oExperience of patient/public involvement. oExperience of successful resource and budget management. oExperience of staff management -recruitment, selection, sickness Knowledge Essential oA knowledgeable clinician with the ability to apply evidence-based practice. oKnowledge of clinical governance oDemonstrable theoretical and practical knowledge of pregnancy and their complications oKnowledge of Obstetric and maternity interventions / treatments /complications oSound knowledge of national and local NHS oagenda/policy/guidance/ integrated care boards and implications Skills Essential oAdvanced IT skills include data analysis and report writing. oEvidence of keeping self-up to date with developments in maternity services oGood interpersonal skills oHighly developed communication, influence, negotiating skills and sharing of information. oAbility to prioritize and meet deadlines. oExcellent organisational and time management skills oAbility to be an innovative and effective decision-maker. oDemonstrate ability to assess, diagnose, interpret investigations and develop a clinical management plan for complex patients. oAbility to deal with sensitive/challenging/complex and stressful situations. oSkills in presenting at conferences/webinars. oDrive for improvement with the proven ability to set and meet ambitious targets and monitor against targets. Desirable oDemonstrate resourcefulness. oDelegated Consent training Commitment to Trust Values and Behaviours Essential oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website
https://www.jobsatuhcw.co.uk (Opens in a new tab)
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website
https://www.jobsatuhcw.co.uk (Opens in a new tab)
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Radiography Administration Assistant
King's College Hospital NHS Foundation Trust View all jobs
Posted 24 day(s) ago
Reference: 2333488
Job summary
We are seeking an enthusiastic, highly motivated, and organised individual to join our team as a Radiology Appointment Coordinator for a permanent , full time position. The successful candidate will have excellent communication skills, a professional and courteous manner, and the ability to remain calm under pressure. You will be supporting the extremely busy Radiology departments across the Princess Royal University Hospital, Orpington Hospital, and Beckenham Beacon with the expectation to cover
Main duties of the job
The post holder will be responsible for providing a comprehensive appointment booking service and organising reception desk operations to ensure that all radiology reception areas across three sites are run efficiently and effectively, in line with departmental protocols.
The successful candidate will prioritise patient needs while ensuring compliance with departmental procedures and national booking programme requirements. The role requires a thorough understanding of radiology investigations, healthcare information systems, and appointment booking processes.
The post holder must be proficient in all Microsoft Excel applications and demonstrate excellent interpersonal and communication skills. They must have the ability to multitask, prioritise workloads, and remain effective while working in a fast-paced, high-pressure environment.
About us
The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King's Strategy - 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability. Achieving these ambitions will require all of us to work as one Team King's, united by a shared commitment to our values of being caring, collaborative, inclusive and innovative. By living these values every day, we will transform healthcare for our patients, our communities and each other
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year per annum, including high cost allowance
Contract
Permanent
Working pattern
Full-time
Reference number
213-Division-A-8253690
Job locations
Princess Royal University Hospital
Farnborough Common
Orpington
BR68ND
United Kingdom
Job description
Job responsibilities
Responsible for welcoming patients, staff and all other visitors to the reception desk, deal with all enquiries in a kind and courteous manner.
Responsible for checking personal details and updating when booking appointments or when patient attends on EPIC system.
Responsible for dealing with all referral forms in accordance with the department policies and procedures.
Responsible for reading and interpreting information on referral forms and become familiar with terminology.
Answering and dealing with a high volume of calls via the call centre phone system.
Responsible for ensuring all GP request forms are scanned for reporting purposes.
Responsible for taking post to post room in order to ensure the prompt delivery of appointment letters
Responsible for making appointments using the EPIC System adhering to RTT booking targets
Responsible for accessing appointment booking systems for all routine x-ray, screening and scanning diaries to identify appointment times.
Responsible for checking waiting lists on EPIC system daily ensuring appointments are made within the department timescales(RTT)
Responsible for entering data onto EPIC system accurately.
Responsible for printing and dispatching electronically produced appointment letters having identified appropriate preparation and information leaflets for enclosure.
Responsible for monitoring patients in the waiting area and responding to their needs and alerting appropriate members of staff if patient is in need of assistance.
Responsible for reporting equipment/system faults to the IT Department.
Carryout all other administrative duties e.g. emailing, photocopying, organising porters.
Observe and maintain strict confidentiality of personal information relating to both patients and staff.
To be fully aware of safety policies and procedures of working in all radiology areas
Be fully proficient on all patient information systems throughout the Trust in order to extract information and monitor patients pathways
To ensure that all daily tasks and ongoing workloads are prioritised and completed within agreed timeframes.
To cover for colleagues during periods of absence
To be responsible for negotiating with ward staff to arrange in-patients examinations at a mutually convenient time for the ward and modality.
Responsible for preparing morning and afternoon in-patients list when required.
Responsible for preparing porters patient collection list
To undertake further duties not covered in the job description to ensure smooth running of the department and are deemed appropriate to grade and responsibilities of the post.
Job description
Job responsibilities
Responsible for welcoming patients, staff and all other visitors to the reception desk, deal with all enquiries in a kind and courteous manner.
Responsible for checking personal details and updating when booking appointments or when patient attends on EPIC system.
Responsible for dealing with all referral forms in accordance with the department policies and procedures.
Responsible for reading and interpreting information on referral forms and become familiar with terminology.
Answering and dealing with a high volume of calls via the call centre phone system.
Responsible for ensuring all GP request forms are scanned for reporting purposes.
Responsible for taking post to post room in order to ensure the prompt delivery of appointment letters
Responsible for making appointments using the EPIC System adhering to RTT booking targets
Responsible for accessing appointment booking systems for all routine x-ray, screening and scanning diaries to identify appointment times.
Responsible for checking waiting lists on EPIC system daily ensuring appointments are made within the department timescales(RTT)
Responsible for entering data onto EPIC system accurately.
Responsible for printing and dispatching electronically produced appointment letters having identified appropriate preparation and information leaflets for enclosure.
Responsible for monitoring patients in the waiting area and responding to their needs and alerting appropriate members of staff if patient is in need of assistance.
Responsible for reporting equipment/system faults to the IT Department.
Carryout all other administrative duties e.g. emailing, photocopying, organising porters.
Observe and maintain strict confidentiality of personal information relating to both patients and staff.
To be fully aware of safety policies and procedures of working in all radiology areas
Be fully proficient on all patient information systems throughout the Trust in order to extract information and monitor patients pathways
To ensure that all daily tasks and ongoing workloads are prioritised and completed within agreed timeframes.
To cover for colleagues during periods of absence
To be responsible for negotiating with ward staff to arrange in-patients examinations at a mutually convenient time for the ward and modality.
Responsible for preparing morning and afternoon in-patients list when required.
Responsible for preparing porters patient collection list
To undertake further duties not covered in the job description to ensure smooth running of the department and are deemed appropriate to grade and responsibilities of the post.
Person Specification
Education and Qualifications
Essential
- Educated to GCSE level to include Mathematics and English
Desirable
- ICT Qualification or equivalent work based experience
Knowledge and Experience
Essential
- Proficient with Microsoft Office: Word/Excel/Outlook.
- Ability to handle patient data and information in a confidential and sensitive fashion.
- Must be able to adapt to a rapidly changing workload and direction.
- Administrative and Clerical experience
- Experience of dealing with the public
Desirable
- Knowledge of national DM01, RTT and cancer waiting time targets
- Understanding of medical terminology
- Experience of working within NHS.
- Experience of EPIC SYSTEMS
Skills and Competencies
Essential
- Working to strict deadlines
- Excellent verbal and written communication skills.
- Excellent time management skills.
- Must be able to handle a diverse workload in both a busy administrative and clinical setting.
- Ability to work as part of a team.
- Calm and polite manner
Person Specification
Education and Qualifications
Essential
- Educated to GCSE level to include Mathematics and English
Desirable
- ICT Qualification or equivalent work based experience
Knowledge and Experience
Essential
- Proficient with Microsoft Office: Word/Excel/Outlook.
- Ability to handle patient data and information in a confidential and sensitive fashion.
- Must be able to adapt to a rapidly changing workload and direction.
- Administrative and Clerical experience
- Experience of dealing with the public
Desirable
- Knowledge of national DM01, RTT and cancer waiting time targets
- Understanding of medical terminology
- Experience of working within NHS.
- Experience of EPIC SYSTEMS
Skills and Competencies
Essential
- Working to strict deadlines
- Excellent verbal and written communication skills.
- Excellent time management skills.
- Must be able to handle a diverse workload in both a busy administrative and clinical setting.
- Ability to work as part of a team.
- Calm and polite manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
King's College Hospital NHS Foundation Trust
Address
Princess Royal University Hospital
Farnborough Common
Orpington
BR68ND
United Kingdom
Employer's website
https://www.kch.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
King's College Hospital NHS Foundation Trust
Address
Princess Royal University Hospital
Farnborough Common
Orpington
BR68ND
United Kingdom
Employer's website
https://www.kch.nhs.uk/ (Opens in a new tab)
Apply Now
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Clinical Admin Officer
Frimley Health NHS Foundation Trust View all jobs
Posted 24 day(s) ago
Reference: 2333480
Job summary
We are seeking a Clinical Admin Officer to join the cardiology chest pain team team at Wexham Park Hospital. This is a Full-time role (37.50 hours per week)
The role provides an excellent opportunity to work closely with the cardiology specialist nurses, Consultants and their teams. It is ideally suited to candidates with proven administrative experience, strong organisational skills, and a positive approach to change.
As a Clinical Admin Officer, you will provide comprehensive administrative support to the specialist nurses ,Consultants and junior medical staff, ensuring all documentation and patient data is accurately recorded in line with Trust standards.
Main duties of the job
- To provide clinical administrative support to the Specialist nurses, Consultants and their junior medical staff, ensuring that Trust standards are adhered to in relation to all documentation and data input concerning patients and treatment.
- To provide an administrative service to the Department.
- To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
- Deal with Specialist nurses Consultants requests for actioning urgent correspondence, medico-legal reports and any other appropriate ad hoc correspondence requested in line with the Trusts policies and procedures.
- To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
- Answer queries from colleagues, GP's and patients in a timely and professional manner.
- To ensure that secure systems are in place for the storage of all resources including computerised information.
- To promptly open incoming mail, linking to relevant medical records and distributing post to consultants where necessary.Scanning and uploading relevant patient medical documents into the Trust's Electronic Patient Record system.
About us
Visa Sponsorship:This position is not eligiblefor Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,106 to £28,850 a year per annum incl HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
151-KMU532
Job locations
Wexham Park Hospital
Wexham Street
Slough
SL2 4HL
United Kingdom
Job description
Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Job description Job responsibilities For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Qualifications
Essential
- Good education to GCSE standard or equivalent experience
- ECDL or equivalent
- NVQ Level 3 Administration or equivalent practical knowledge
Experience
Essential
- Experience of working in an office environment
- Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
- Experience of working within a team environment
Desirable
- Working in the NHS either in a hospital/private practice/GP setting
- Call Centre experience
Skills and Knowledge
Essential
- Logical reasoning i.e. providing/receiving routine/sensitive information
- Basic numeracy and literacy
- Ability to follow clear instructions and feedback to senior staff
- Ability to work with minimal supervision
- Be able to work in a busy environment and remain calm under pressure
Desirable
- Conversant with hospital information systems
- Understanding of medical terminology
Person Specification Qualifications Essential Good education to GCSE standard or equivalent experience ECDL or equivalent NVQ Level 3 Administration or equivalent practical knowledge Experience Essential Experience of working in an office environment Competent with current software programmes (i.e. MS Word, Excel, PowerPoint) Experience of working within a team environment Desirable Working in the NHS either in a hospital/private practice/GP setting Call Centre experience Skills and Knowledge Essential Logical reasoning i.e. providing/receiving routine/sensitive information Basic numeracy and literacy Ability to follow clear instructions and feedback to senior staff Ability to work with minimal supervision Be able to work in a busy environment and remain calm under pressure Desirable Conversant with hospital information systems Understanding of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Wexham Park Hospital
Wexham Street
Slough
SL2 4HL
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Wexham Park Hospital
Wexham Street
Slough
SL2 4HL
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Apply Now
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Posted 24 day(s) ago
Reference: 2333463
Job summary
An exciting opportunity has arisen to join The Christie NHS Foundation Trust as a Implementation Co-ordinator, playing a key role in one of the most significant workforce transformation programmes currently taking place across the NHS. The successful candidate will support the implementation of the NHS People Portal, the replacement for the current Electronic Staff Record (ESR), and improve the experience of staff and managers across the Trust.
Working within the Workforce Systems and Transformation Team, you will support the planning, coordination and delivery of all aspects of the Trust's implementation programme. You will work closely with the Implementation Lead, key stakeholders, managers and system users to ensure the successful deployment of the new system.
The role offers an excellent opportunity for an individual with experience of workforce systems, project support, training delivery and stakeholder engagement. You will act as a subject matter expert for the new system, providing guidance, troubleshooting support and practical solutions to help users adopt new ways of working. A significant element of the role will involve designing and delivering engaging training sessions, developing support materials and ensuring staff have the knowledge required of the new system.
This is a varied and rewarding role that will suit someone who enjoys working collaboratively, managing multiple priorities and contributing to large-scale organisational change.
Main duties of the job
The Implementation Co-ordinator will support the delivery of the Trust-wide implementation of the NHS People Portal, ensuring project milestones are achieved and stakeholders are engaged throughout the transition from ESR. Working alongside the Implementation Lead, you will coordinate implementation activities, monitor progress, identify risks and support effective communication across the organisation.You will act as a system administrator and subject matter expert, assisting with system configuration, user access management, data validation and testing activities. The post holder will provide first-line support to managers and staff, investigating and resolving system issues where possible and escalating complex matters appropriately. You will also work closely with internal stakeholders to ensure the system operates effectively and securely.A key responsibility of the role will be the development and delivery of training and user support. You will create and maintain training materials, facilitate workshops and training sessions, coordinate user engagement activities and provide ongoing support to staff as they adapt to new processes and ways of working. You will monitor training effectiveness, gather feedback and identify additional learning needs to ensure successful system adoption.
About us
The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.
We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.
We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year pro rata, per annum
Contract
Fixed term
Duration
16 months
Working pattern
Full-time
Reference number
413-111325-WF-NB
Job locations
The Christie NHS Foundation Trust
550 Wilmslow Road
Withington
M20 4BX
United Kingdom
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES System Configuration To act as System Administrator for the Future Workforce Solution; maintaining system security and assisting to resolve software and system operational problems as part of the implementation team. To undertake and maintain system configuration; ensuring the accuracy of data within the system reflects data that is held within the current workforce national management system. To support adequate assigning of relevant professional to ensure system users have the correct level of system access, To configure and maintain the Trusts current work structures and implement any future changes to work structures within the Future Workforce Solution. Technical/Administrative To ensure all new system users have received adequate training and have been issued with appropriate access levels to enable them to fulfil their job roles. To prepare documentation and training guides for the future workforce solution. To support with any training required or training materials required for system upgrades. To provide technical support and advice throughout regular system upgrade testing periods, recording any issues experienced with system configuration. To act as first line support for system users, providing advice and guidance, and resolving software problems where possible, or escalating to the system suppliers where not possible. To liaise with Digital Services for technical support and the resolution of hardware and networking issues. To discuss and communicate system downtime system users to ensure minimum disruption. To work with the Implementation Lead to develop a back-up/ recovery plan to maintain adequate provision of services in the event of scheduled or unscheduled downtime. To produce accurate and statistical reports, both verbal and written, to support the Implementation Lead with system rollout. Manage personal calendar to coordinate and organise administrative arrangements for user training sessions with relevant department leads and professional user groups. Project Responsibilities To work with staff and identified key stakeholders to implement the system trust wide. To assist the Implementation Lead to co-ordinate phasing of implementation project. Support the Project Lead to manage change process with all stakeholders and ensure effective communication. Ensure potential blocks and difficulties are communicated to Implementation Lead. Work with legacy system to ensure accuracy of data is appropriate for transfer to the Future Workforce Solution. Support the Implementation Lead to implement an effective system to evaluate and measure benefits, setting objectives with local managers. Support the maintenance of data across both the legacy and Future Workforce Solution. Provide system advice and support to unit/departmental managers and professional users as required throughout the duration of the implementation. To support the delivery of an effective communications plan by disseminating information through a range of methods, tailored to accommodate varying levels of understanding. Co-ordinate and communicate feedback to the Implementation Lead as required and as appropriate. Understand implementation timescales to enable the effective delivery of project milestones in line with national project team expectations. Delivery of Training and Workshops Facilitate training to ensure legacy manager self-service users are equipped to carry out all required duties in the Future Workforce Solution. Monitor the effectiveness of training sessions and collate feedback, reporting outcomes into the Implementation Lead. Arrange and facilitate planning workshops as necessary to assist with project implementation. Work effectively with other team members within the project team to produce training materials and guidelines. To assist in development of training materials targeted at all staff required to use the system. Following initial training ensure that a system is in place to support users in the early stages of its implementation. Identify any lack of understanding or competency and rectify with groups or individuals. Ensure that training materials reflect any software upgrades or improvements that are made as the project progresses. General Attend any national or regional meetings external to the Trust to ensure that the implementation team is kept up to date with best practice and lessons learnt from elsewhere ensuring we work as efficiently as we can and obtain the maximum benefits from the Future Workforce Solution. Contribute to policy development as necessary based on the feedback from any workshops or training sessions. Assist the Implementation Lead with the production of reports as necessary. Under the direction of the Implementation Lead contribute to the overall project management process, attending project steering groups as necessary, for example in the absence of the Implementation Lead. Training & Development Attend all mandatory training relevant for post. Identify own training needs, in consultation with line manager, and attend relevant courses / study days to enhance personal development. Attend and actively participate in an annual Personal Development Review. Be willing to demonstrate your duties to new starters or less experienced staff. To lead training sessions for new users in fundamentals of the Future Workforce Solution on a one to one or group basis, where barriers to understanding may exist. To present training plans across a diverse range of management levels, ensuring understanding and creating buy in. To facilitate workshops/training sessions where you have identified a specific learning need which needs addressing. Organisational Responsibilities To be aware of/maintain an up-to-date knowledge of information governance, data protection and confidentiality and to always incorporate it into daily practice
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES System Configuration To act as System Administrator for the Future Workforce Solution; maintaining system security and assisting to resolve software and system operational problems as part of the implementation team. To undertake and maintain system configuration; ensuring the accuracy of data within the system reflects data that is held within the current workforce national management system. To support adequate assigning of relevant professional to ensure system users have the correct level of system access, To configure and maintain the Trusts current work structures and implement any future changes to work structures within the Future Workforce Solution. Technical/Administrative To ensure all new system users have received adequate training and have been issued with appropriate access levels to enable them to fulfil their job roles. To prepare documentation and training guides for the future workforce solution. To support with any training required or training materials required for system upgrades. To provide technical support and advice throughout regular system upgrade testing periods, recording any issues experienced with system configuration. To act as first line support for system users, providing advice and guidance, and resolving software problems where possible, or escalating to the system suppliers where not possible. To liaise with Digital Services for technical support and the resolution of hardware and networking issues. To discuss and communicate system downtime system users to ensure minimum disruption. To work with the Implementation Lead to develop a back-up/ recovery plan to maintain adequate provision of services in the event of scheduled or unscheduled downtime. To produce accurate and statistical reports, both verbal and written, to support the Implementation Lead with system rollout. Manage personal calendar to coordinate and organise administrative arrangements for user training sessions with relevant department leads and professional user groups. Project Responsibilities To work with staff and identified key stakeholders to implement the system trust wide. To assist the Implementation Lead to co-ordinate phasing of implementation project. Support the Project Lead to manage change process with all stakeholders and ensure effective communication. Ensure potential blocks and difficulties are communicated to Implementation Lead. Work with legacy system to ensure accuracy of data is appropriate for transfer to the Future Workforce Solution. Support the Implementation Lead to implement an effective system to evaluate and measure benefits, setting objectives with local managers. Support the maintenance of data across both the legacy and Future Workforce Solution. Provide system advice and support to unit/departmental managers and professional users as required throughout the duration of the implementation. To support the delivery of an effective communications plan by disseminating information through a range of methods, tailored to accommodate varying levels of understanding. Co-ordinate and communicate feedback to the Implementation Lead as required and as appropriate. Understand implementation timescales to enable the effective delivery of project milestones in line with national project team expectations. Delivery of Training and Workshops Facilitate training to ensure legacy manager self-service users are equipped to carry out all required duties in the Future Workforce Solution. Monitor the effectiveness of training sessions and collate feedback, reporting outcomes into the Implementation Lead. Arrange and facilitate planning workshops as necessary to assist with project implementation. Work effectively with other team members within the project team to produce training materials and guidelines. To assist in development of training materials targeted at all staff required to use the system. Following initial training ensure that a system is in place to support users in the early stages of its implementation. Identify any lack of understanding or competency and rectify with groups or individuals. Ensure that training materials reflect any software upgrades or improvements that are made as the project progresses. General Attend any national or regional meetings external to the Trust to ensure that the implementation team is kept up to date with best practice and lessons learnt from elsewhere ensuring we work as efficiently as we can and obtain the maximum benefits from the Future Workforce Solution. Contribute to policy development as necessary based on the feedback from any workshops or training sessions. Assist the Implementation Lead with the production of reports as necessary. Under the direction of the Implementation Lead contribute to the overall project management process, attending project steering groups as necessary, for example in the absence of the Implementation Lead. Training & Development Attend all mandatory training relevant for post. Identify own training needs, in consultation with line manager, and attend relevant courses / study days to enhance personal development. Attend and actively participate in an annual Personal Development Review. Be willing to demonstrate your duties to new starters or less experienced staff. To lead training sessions for new users in fundamentals of the Future Workforce Solution on a one to one or group basis, where barriers to understanding may exist. To present training plans across a diverse range of management levels, ensuring understanding and creating buy in. To facilitate workshops/training sessions where you have identified a specific learning need which needs addressing. Organisational Responsibilities To be aware of/maintain an up-to-date knowledge of information governance, data protection and confidentiality and to always incorporate it into daily practice
Person Specification
Qualifications
Essential
- Qualified to degree level or equivalent experience.
Desirable
- Prince 2 Foundation/ Practitioner trained or equivalent project management qualification.
Experience
Essential
- Experience in using workforce Systems
- Proven experience of meeting deadlines whilst working under pressure.
- Recent experience using Microsoft Office packages (word, excel, outlook)
- Experience of working effectively with stakeholders and partners
- Experience of working in a change environment
- Experience in delivering high standards of customer service.
Desirable
- Experience in using Electronic Staff Record
- Recent experience of working in the NHS
- Recent experience of working in an HR environment
- Experience in training / coaching staff
- Demonstrable transformational change management experience
Skills
Essential
- Ability to read and interpret data and to be tenacious in ensuring its accuracy.
- Ability to work methodically and accurately.
- Ability to work autonomously and be able to use own initiative to make decision based on evidence provided. Seeking guidance when necessary.
- Excellent interpersonal skills and ability to explain both complex and routine information to all levels of staff and external contacts.
- Ability to prioritise own workload and meet strict deadlines.
- Ability to deal with enquiries effectively and efficiently.
- Excellent IT skills, with a demonstrated aptitude in the use of a wide range of applications and ability to gain further IT skills relevant to the post.
Desirable
- Creative approach to problem solving.
Knowledge
Essential
- Knowledge of statutory regulations
- Current NHS developments, initiatives and strategic vision along with and future development
- Knowledge of AFC Terms & Conditions of Service.
- Knowledge of workforce information flows
Desirable
- Understanding of the NHS strategic environment
- Knowledge on accessibility and equality and diversity.
Values
Essential
- Ability to demonstrate the organisational values and behaviours
- Highly Motivated
- Appreciate the importance of team working
- Understanding of confidential issues
- Responsive and flexible
Other
Essential
- Ability to travel to other sites or external meetings as required
Person Specification
Qualifications
Essential
- Qualified to degree level or equivalent experience.
Desirable
- Prince 2 Foundation/ Practitioner trained or equivalent project management qualification.
Experience
Essential
- Experience in using workforce Systems
- Proven experience of meeting deadlines whilst working under pressure.
- Recent experience using Microsoft Office packages (word, excel, outlook)
- Experience of working effectively with stakeholders and partners
- Experience of working in a change environment
- Experience in delivering high standards of customer service.
Desirable
- Experience in using Electronic Staff Record
- Recent experience of working in the NHS
- Recent experience of working in an HR environment
- Experience in training / coaching staff
- Demonstrable transformational change management experience
Skills
Essential
- Ability to read and interpret data and to be tenacious in ensuring its accuracy.
- Ability to work methodically and accurately.
- Ability to work autonomously and be able to use own initiative to make decision based on evidence provided. Seeking guidance when necessary.
- Excellent interpersonal skills and ability to explain both complex and routine information to all levels of staff and external contacts.
- Ability to prioritise own workload and meet strict deadlines.
- Ability to deal with enquiries effectively and efficiently.
- Excellent IT skills, with a demonstrated aptitude in the use of a wide range of applications and ability to gain further IT skills relevant to the post.
Desirable
- Creative approach to problem solving.
Knowledge
Essential
- Knowledge of statutory regulations
- Current NHS developments, initiatives and strategic vision along with and future development
- Knowledge of AFC Terms & Conditions of Service.
- Knowledge of workforce information flows
Desirable
- Understanding of the NHS strategic environment
- Knowledge on accessibility and equality and diversity.
Values
Essential
- Ability to demonstrate the organisational values and behaviours
- Highly Motivated
- Appreciate the importance of team working
- Understanding of confidential issues
- Responsive and flexible
Other
Essential
- Ability to travel to other sites or external meetings as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Christie NHS FT
Address
The Christie NHS Foundation Trust
550 Wilmslow Road
Withington
M20 4BX
United Kingdom
Employer's website
Employer details
Employer name
The Christie NHS FT
Address
The Christie NHS Foundation Trust
550 Wilmslow Road
Withington
M20 4BX
United Kingdom
Employer's website
Apply Now
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Personal Assistant
Liverpool University Hospitals NHS Foundation Trust View all jobs
Posted 24 day(s) ago
Reference: 2333417
Job summary
Band 4 PA - Radiology Department - AUH site Full time 37.5 HRS Monday to Friday 7.5 HRS per day We currently have a vacancy within our Radiology Secretarial Team for an experienced, enthusiastic and well-motivated PA/Medical Secretary. This role is based on the Aintree site with the expectation of cross site working if and when required. A good knowledge of medical terminology along with excellent keyboard and interpersonal skills are essential. You will be expected to undertake all administrative duties, be well organised, able to plan your own workload using your initiative and work to deadlines. Excellent communication, organisational and secretarial abilities are essential to the role. The post holder will also be expected to work with minimum supervision. They will be able to demonstrate flexibility and use their initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the Consultants to utilise their time efficiently and effectively. Confidentiality must always be maintained.
Main duties of the job
To provide a comprehensive service to the consultants and speciality teams with the minimum of supervision. Organise your own workload and co-ordinate activities with other medical secretaries to ensure that an efficient service is provided. Keep diaries up to date, arrange appointments and arrange travel and accommodation. Support consultants in non-clinical activities role by preparing presentation documents using relevant packages and arranging meetings.
About us
NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.
We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.
We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
287-DTC-183-26
Job locations
Aintree University Hospital
Longmoor Lane
Liverpool
L9 7AL
United Kingdom
Job description
Job responsibilities
o provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians. Keep diary up to date, arrange appointments, and arrange travel and accommodation. Operate an effective bring forward system and filing system. Mentor, train and supervise relevant staff as required. Deal with annual leave requests and sickness absence Please see job description and personal specification for full details.
Job description Job responsibilities o provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians. Keep diary up to date, arrange appointments, and arrange travel and accommodation. Operate an effective bring forward system and filing system. Mentor, train and supervise relevant staff as required. Deal with annual leave requests and sickness absence Please see job description and personal specification for full details.
Person Specification
Education/Qualifications
Essential
- Educated to GCSE/O Level standard/equivalent or higher
- RSA/OCR Typing/Word processing Level 3 or equivalent
- RSA/OCR Audio typing Skills Level 3
- Knowledge of medical terminology
- Secretarial Qualification or equivalent experience
Desirable
- ECDL or equivalent
- Shorthand
Experience
Essential
- Excellent I.T. skills with knowledge and experience of all Microsoft office packages
- Demonstrable experience working in an NHS office environment as a medical secretarial
Skills/Ability/Knowledge
Essential
- Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills
- Excellent Organisation Skills
- Excellent Word Processing and Keyboard Skills
- Ability to organise workload effectively and prioritise to meet deadlines
- Ability to work individually or as part of a team
- Legible handwriting
- Experience or supervising and motivating a team
- Time Management Skills
- Excellent interpersonal and influencing skills
Desirable
- Knowledge of internal PAS system
- Understanding of Trust internal policies as appropriate
Person Specification Education/Qualifications Essential Educated to GCSE/O Level standard/equivalent or higher RSA/OCR Typing/Word processing Level 3 or equivalent RSA/OCR Audio typing Skills Level 3 Knowledge of medical terminology Secretarial Qualification or equivalent experience Desirable ECDL or equivalent Shorthand Experience Essential Excellent I.T. skills with knowledge and experience of all Microsoft office packages Demonstrable experience working in an NHS office environment as a medical secretarial Skills/Ability/Knowledge Essential Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills Excellent Organisation Skills Excellent Word Processing and Keyboard Skills Ability to organise workload effectively and prioritise to meet deadlines Ability to work individually or as part of a team Legible handwriting Experience or supervising and motivating a team Time Management Skills Excellent interpersonal and influencing skills Desirable Knowledge of internal PAS system Understanding of Trust internal policies as appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Liverpool University Hospitals NHS Foundation Trust
Address
Aintree University Hospital
Longmoor Lane
Liverpool
L9 7AL
United Kingdom
Employer's website
https://www.liverpoolft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Liverpool University Hospitals NHS Foundation Trust
Address
Aintree University Hospital
Longmoor Lane
Liverpool
L9 7AL
United Kingdom
Employer's website
https://www.liverpoolft.nhs.uk/ (Opens in a new tab)
Apply Now
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Posted 24 day(s) ago
Reference: 2333373
Job summary
Would you like to join a friendly, supportive and close knit team to provide high quality care to the local Redditch community? If so, come and join us!
We are looking for a 4 sessions per week newly qualified GP (within 2 years of CCT date & not having held a substantive post before), for an initial 5 month contract, to join our thriving, democratic and enthusiastic team at our surgery located in Redditch Town Centre on Thursdays & Fridays. Redditch is located 15 miles south of Birmingham within easy reach of Stratford, Worcester and surrounding countryside with good transport links and an increasing and diverse population.
Main duties of the job
The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.
About us
About us/Our Team
Our team consists of 4 GP partners, 6 Salaried GPs, a Pharmacist and Pharmacy Technician, 6 Nurses, a HCA and Phlebotomist supported by fantastic administrative and care navigation teams and PCN ARRS staff. We are passionate about teaching undergraduate students from Birmingham Medical School, FY2 Doctors and GP Trainees.
Why work with us?
We have excellent team morale with manageable, shared working patterns and weekly meetings. We offer a competitive salary with full reimbursement of Medical Defense fees. We encourage development and training and have monthly educational meetings. 6 weeks annual leave pro rata, 2 weeks paid CPD/Study leave pro rata and study/course budget.
Our ethos
If you are happy, the patients will be happy. We aim to get the right work-life balance whilst providing high quality patient centred care.
A bit more about us.
- Single site with Staff parking
- List size of circa 12,000 patients
- Training practice
- Rated Good in all areas by CQC
- We use EMIS Web and Docman
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£10,800 to £11,000 a year Per Session Per Year
Contract
Fixed term
Duration
5 months
Working pattern
Part-time
Reference number
A2939-26-0003
Job locations
The Dow Surgery
William Street
Redditch
Worcestershire
B97 4AJ
United Kingdom
Job description
Job responsibilities
Clinical responsibilities:
- In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
- Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
- Assessing the health care needs of patients with undifferentiated and undiagnosed problems
- Screening patients for disease risk factors and early signs of illness
- Developing care plans for health in consultation with patients and in line with current practice disease management protocols
- Providing counselling and health education
- Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
- Recording clear and contemporaneous consultation notes to agreed standards
- Collecting data for audit purposes
- Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
- Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
- In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.
Other responsibilities within the organisation:
- Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
- A commitment to life-long learning and audit to ensure evidence-based best practice
- Contributing to evaluation/audit and clinical standard setting within the organisation
- Contributing to the development of computer-based patient records
- Contributing to the summarising of patient records and read-coding patient data
- Attending training and events organised by the practice or other agencies, where appropriate.
Job description
Job responsibilities
Clinical responsibilities:
- In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
- Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
- Assessing the health care needs of patients with undifferentiated and undiagnosed problems
- Screening patients for disease risk factors and early signs of illness
- Developing care plans for health in consultation with patients and in line with current practice disease management protocols
- Providing counselling and health education
- Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
- Recording clear and contemporaneous consultation notes to agreed standards
- Collecting data for audit purposes
- Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
- Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
- In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.
Other responsibilities within the organisation:
- Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
- A commitment to life-long learning and audit to ensure evidence-based best practice
- Contributing to evaluation/audit and clinical standard setting within the organisation
- Contributing to the development of computer-based patient records
- Contributing to the summarising of patient records and read-coding patient data
- Attending training and events organised by the practice or other agencies, where appropriate.
Person Specification
Qualifications
Essential
- Active GMC registration
Experience
Essential
- Must be newly qualified -within 2 years of CCT date
- Must not have held a substantive post previously
- Experience of dealing with vulnerable patients
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- Active GMC registration
Experience
Essential
- Must be newly qualified -within 2 years of CCT date
- Must not have held a substantive post previously
- Experience of dealing with vulnerable patients
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
The Dow Surgery
Address
The Dow Surgery
William Street
Redditch
Worcestershire
B97 4AJ
United Kingdom
Employer's website
https://www.dowsurgery.co.uk/ (Opens in a new tab)
Employer details
Employer name
The Dow Surgery
Address
The Dow Surgery
William Street
Redditch
Worcestershire
B97 4AJ
United Kingdom
Employer's website
https://www.dowsurgery.co.uk/ (Opens in a new tab)
Apply Now
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Success!
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Posted 24 day(s) ago
Reference: 2333350
Job summary
Ravenswood Medical Practice has an exciting opportunity for a part-time Patient Co-Ordinator, working 32 hours per week, with working days to be agreed.
We are looking for an enthusiastic, reliable and hardworking individual to join our busy and friendly GP practice.
The successful candidate will be an important member of our Administration team and will need to demonstrate:
- Excellent communication and interpersonal skills
- A friendly and professional approach to patients and colleagues
- Reliability and a strong work ethic
- Flexibility and the ability to work effectively as part of a busy team
- The ability to remain calm and organised in a fast-paced environment
Previous experience in a GP practice or healthcare setting would be advantageous, although full training will be provided to the right candidate.
If you are approachable, organised and committed to providing excellent patient care, we would be delighted to hear from you.
Main duties of the job
Key Responsibilities
- Provide comprehensive administrative support to the Practice Team and contribute to the efficient running of the practice.
- Process patient correspondence and clinical documentation accurately and in accordance with practice procedures.
- Ensure that relevant information is appropriately recorded and coded within the patient's medical record.
- Maintain a high standard of accuracy and quality when processing patient information.
About us
You will be joining our large and supportive medical practice team, comprising:
- 10 GPs
- 5 Paramedics
- 11 members of the Nursing Team
- 12 members of the Administration Team
- 12 members of the Reception Team
Together, we provide care to a patient population of approximately 15,000 patients.
We are a friendly, forward-thinking PMS practice, with patient care at the heart of everything we do. We are committed to providing a supportive working environment and encouraging our staff to develop both personally and professionally.
We Offer- Competitive salary
- Membership of the NHS Pension Scheme
- Excellent personal and professional support
- Training and development opportunities, as appropriate to the role
- A friendly and supportive team environment
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3681-26-0002
Job locations
24 Hening Avenue
Ipswich
IP3 9QJ
United Kingdom
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments according to protocol.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required, answering the call promptly in a polite and helpful manner, using agreed practice scripts as appropriate. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Ensure patient-related tasks are completed in a timely and efficient manner, e.g. pathlinks admin
- Follow procedures for the recording and handling of home visits (house calls), ensuring careful recording of all relevant details.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, either on the computer or manually.
- When directed, prepare prescriptions for dosette boxes, liaise with pharmacies as appropriate
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required, and obtain missing data as required
- Ensure that essential patient data is correct and up-to-date, e.g. contact details
- To liaise with hospitals in the booking of transport according to given timescales, completing appropriate documentation and following agreed procedures. To action requests for ambulance bookings are made accurately
- To undertake chaperone duties for patients when requested by clinical staff
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
- Ensure the reception desk and waiting areas are kept clean and tidy
- Premises:
o Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients, following required procedures
o To check lights, video screen are on and amend the touch screen information as required
o When last to leave at the end of the day, ensure that closing procedures are followed and communicate with any staff left on site.
o To receive, sign for and log deliveries to the practice, following any policies for receipt of specific goods, e.g. informing clinical staff about the delivery of vaccines so that cold chain is maintained
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments according to protocol.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required, answering the call promptly in a polite and helpful manner, using agreed practice scripts as appropriate. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Ensure patient-related tasks are completed in a timely and efficient manner, e.g. pathlinks admin
- Follow procedures for the recording and handling of home visits (house calls), ensuring careful recording of all relevant details.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, either on the computer or manually.
- When directed, prepare prescriptions for dosette boxes, liaise with pharmacies as appropriate
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required, and obtain missing data as required
- Ensure that essential patient data is correct and up-to-date, e.g. contact details
- To liaise with hospitals in the booking of transport according to given timescales, completing appropriate documentation and following agreed procedures. To action requests for ambulance bookings are made accurately
- To undertake chaperone duties for patients when requested by clinical staff
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
- Ensure the reception desk and waiting areas are kept clean and tidy
- Premises:
o Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients, following required procedures
o To check lights, video screen are on and amend the touch screen information as required
o When last to leave at the end of the day, ensure that closing procedures are followed and communicate with any staff left on site.
o To receive, sign for and log deliveries to the practice, following any policies for receipt of specific goods, e.g. informing clinical staff about the delivery of vaccines so that cold chain is maintained
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English and Maths
Desirable
- Experience within a Medical Practice/Setting
Experience
Essential
- Experience of working within a Medical Setting is desirable, however full training will be provided
Desirable
- Experience of working within a Medical Setting is desirable, however full training will be provided
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English and Maths
Desirable
- Experience within a Medical Practice/Setting
Experience
Essential
- Experience of working within a Medical Setting is desirable, however full training will be provided
Desirable
- Experience of working within a Medical Setting is desirable, however full training will be provided
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ravenswood Medical Practice
Address
24 Hening Avenue
Ipswich
IP3 9QJ
United Kingdom
Employer's website
https://www.ravenswoodmedicalpractice.co.uk (Opens in a new tab)
Employer details
Employer name
Ravenswood Medical Practice
Address
24 Hening Avenue
Ipswich
IP3 9QJ
United Kingdom
Employer's website
https://www.ravenswoodmedicalpractice.co.uk (Opens in a new tab)
Apply Now
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Business Administrator Apprentice Level 3
The Mountview Practice View all jobs
Posted 24 day(s) ago
Reference: 2333341
Job summary
The Mount View Practice in Fleetwood are looking for an energetic, dedicated, caring and patient focused individual with a can-do attitude, who has the desire to make a difference to the lives of the patients in our community.
Responsibilities are administrative and secretarial in nature with non-clinical contact with patients and visitors.
Applicants must be able to work Monday to Friday between the hours of 0800 & 1830. Full time hours over 5 days can be discussed at interview.
STANDARD & LEVEL
The successful candidate will work towards completing the Level 3 Business Administration Standard fromthe Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be off-the-job. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.
Main duties of the job
The post holder will complete general administration and secretarial tasks including Docman, answering the phone, referrals, completing spreadsheets, filing, photocopying and scanning.
Excellent communication skills are required, both verbal and written, to be able to converse with patients, relatives and other staff members in a professional manner via phone and email, taking and recording messages and acting on any requests in a timely manner.
The ability to work independently with a flexible approach to work is also essential for the role as administration tasks may also be allocated from the Management Team.
About us
The Mount View Practice is a patient focused, friendly team, looking after approximately 12,000 patients in Fleetwood.
We consist of 5 GP Partners and a Salaried GP, a Practice Paramedic, Advanced Clinical Practitioners, Practice Nurses and Healthcare Assistants and a dedicated team of administrative professionals.
We are part of Fleetwood Primary Care Network and supported by a fantastic team of Clinical Pharmacists, Pharmacy Technicians, Care Coordinators, Social Prescribers & a Mental Health Team.
We are looking forward to recruiting and welcoming an apprentice to our team.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£8 to £10.85 an hour
Contract
Apprenticeship
Duration
15 months
Working pattern
Full-time
Reference number
A2758-26-0004
Job locations
Fleetwood Health & Wellbeing Centre
Dock Street
Fleetwood
FY7 6HP
United Kingdom
Job description
Job responsibilities
Provide Administrative and secresupport to enable the Practice to be run in an efficient and professional manner.
Responsibilities are administrative in nature.
Non-clinical contact with patients and visitors.
Need to be flexible at times of increased demand to the Practice.
Type documents as required.
Use computer systems to book/reschedule/cancel appointments.
Co-ordinate filing of correspondence through the Docman system.
Maintain patient access to records.
Support the departments administrative functions.
Be able to work under pressure and with disruptions.
Exercise appropriate judgement when dealing with enquiries from patients, relatives, medical staff and the public, and analyse and deal with the problem as appropriate.
Make outgoing calls as required.
Answer telephone and relay messages to appropriate staff.
Support with Practice statistical collation and analysis.
Demonstrate good time management, ensuring that anticipated difficulties in meeting deadlines are promptly reported.
Actively involved in peer group meetings, identify training needs and develop.
Take responsibility for the update of own mandatory training.
Job description
Job responsibilities
Provide Administrative and secresupport to enable the Practice to be run in an efficient and professional manner.
Responsibilities are administrative in nature.
Non-clinical contact with patients and visitors.
Need to be flexible at times of increased demand to the Practice.
Type documents as required.
Use computer systems to book/reschedule/cancel appointments.
Co-ordinate filing of correspondence through the Docman system.
Maintain patient access to records.
Support the departments administrative functions.
Be able to work under pressure and with disruptions.
Exercise appropriate judgement when dealing with enquiries from patients, relatives, medical staff and the public, and analyse and deal with the problem as appropriate.
Make outgoing calls as required.
Answer telephone and relay messages to appropriate staff.
Support with Practice statistical collation and analysis.
Demonstrate good time management, ensuring that anticipated difficulties in meeting deadlines are promptly reported.
Actively involved in peer group meetings, identify training needs and develop.
Take responsibility for the update of own mandatory training.
Person Specification
Skills & Abilities
Essential
- Able to sit and use a computer for long periods of time
- Demonstrable commitment to, and focus on, quality, promotes high standards to consistently improve patient outcomes
- Uses evidence to make improvements, increase efficiencies and seeks out innovation. Actively develops themselves and others
- Computer literate
- Ability to solve problems
- Good time management able to priorities a large volume of work
- Good organisation skills
- Effective written and oral communication skills with good command of English grammar and spelling
- Analytical mind with regards to statistics
- Good telephone manner
- IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills
- Ability to liaise with other agencies, statutory public services or independent agencies
- Able to work in a busy environment, under pressure with interruption
Personal Qualities
Essential
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Looks for collective success, listens, involves, respects and learns from the contribution of others
- Ability to use own initiative
- Has self-motivation
- Needs to understand and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems
- Adaptability, flexibility and ability to cope with unpredictable environment.
- Professional calm and efficient manner
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
- Has attention to detail
- Ability to work independently but also be a team player
- Be punctual and reliable
- Be smart appearance
Qualifications
Essential
- A minimum of English and maths grades A*- C (9-4) (or equivalent) are desirable OR willingness to complete Functional Skills Level 2 are a requirement to have or to achieve before EPA Gateway.
Person Specification
Skills & Abilities
Essential
- Able to sit and use a computer for long periods of time
- Demonstrable commitment to, and focus on, quality, promotes high standards to consistently improve patient outcomes
- Uses evidence to make improvements, increase efficiencies and seeks out innovation. Actively develops themselves and others
- Computer literate
- Ability to solve problems
- Good time management able to priorities a large volume of work
- Good organisation skills
- Effective written and oral communication skills with good command of English grammar and spelling
- Analytical mind with regards to statistics
- Good telephone manner
- IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills
- Ability to liaise with other agencies, statutory public services or independent agencies
- Able to work in a busy environment, under pressure with interruption
Personal Qualities
Essential
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Looks for collective success, listens, involves, respects and learns from the contribution of others
- Ability to use own initiative
- Has self-motivation
- Needs to understand and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems
- Adaptability, flexibility and ability to cope with unpredictable environment.
- Professional calm and efficient manner
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
- Has attention to detail
- Ability to work independently but also be a team player
- Be punctual and reliable
- Be smart appearance
Qualifications
Essential
- A minimum of English and maths grades A*- C (9-4) (or equivalent) are desirable OR willingness to complete Functional Skills Level 2 are a requirement to have or to achieve before EPA Gateway.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Mountview Practice
Address
Fleetwood Health & Wellbeing Centre
Dock Street
Fleetwood
FY7 6HP
United Kingdom
Employer's website
Employer details
Employer name
The Mountview Practice
Address
Fleetwood Health & Wellbeing Centre
Dock Street
Fleetwood
FY7 6HP
United Kingdom
Employer's website
Apply Now
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Healthcare Therapy Assistant
Tameside and Glossop Integrated Care NHS Foundation Trust View all jobs
Posted 24 day(s) ago
Reference: 2333332
Job summary
Healthcare Therapy Assistant Band 2 Permanent 36 Hours
An exciting opportunity has arisen for a motivated and adaptable Band 2 Healthcare Therapy Assistant to join the team at the Stamford Unit. The Stamford Unit Intermediate Centre comprises of 96 beds which are located on the Tameside Hospital site in Ashton-under-Lyne.
You will work unsupervised or distantly supervised by experienced Nurses and Therapists to provide care and support with activities of daily living whilst incorporating rehabilitation to optimise the independence of the patients.
The unit offers a multidisciplinary approach to the rehabilitation of patients who have a wide range of medical conditions and different levels of need. The focus is to offer excellent care and rehabilitationin preparation for returning home safely.If you are committed to excellent patient centered care in a busy environment and are enthusiastic about working as part of a multidisciplinary team building new skills and competencies then this could be the role for you
Main duties of the job
To aid the care and rehabilitation of patients by undertaking assigned tasks according to set protocols and patient centred care and therapy plans as identified by nursing and/or therapy staff.
To work with direct and indirect supervision, reporting back patient progress and informing of any problems.
The successful candidate will be required to work flexibly as thepost includes shift patterns and 7 day working including bank holidays.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year Pro Rata Per Annum
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
245-ACS2SU-09-26
Job locations
Stamford Unit
Darnton Road
Ashton-under-Lyne
OL6 9RW
United Kingdom
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.
The person specification below is not the full personspecification, butoutlines the criteria against which your application form will be assessed.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunatelynot eligible for visa sponsorshipunder the UK skilled Worker visa route. This is due to the position not meeting theminimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.
The person specification below is not the full personspecification, butoutlines the criteria against which your application form will be assessed.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunatelynot eligible for visa sponsorshipunder the UK skilled Worker visa route. This is due to the position not meeting theminimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.
Person Specification
Qualifications
Essential
- A good standard of G.C.S.E's or equivalent including English Language and Mathematics
- NVQ level 2 or equivalent
Experience
Desirable
- Previous experience in caring for patients in a hospital or care setting
Skills
Essential
- Ability to deal with general public including those with communication/language barriers
- Ability to work on own initiative and as a member of a team
- Demonstrate excellent interpersonal skills
- Demonstrate ability to communicate with patient's wide range of personalities including those with impaired communication abilities
- Able to demonstrate empathy, motivate and persuade all patients including those with impaired cognitive abilities or physical senses
- Demonstrate good organisational skills
- Able to handle sensitive/confidential issues
Person Specification
Qualifications
Essential
- A good standard of G.C.S.E's or equivalent including English Language and Mathematics
- NVQ level 2 or equivalent
Experience
Desirable
- Previous experience in caring for patients in a hospital or care setting
Skills
Essential
- Ability to deal with general public including those with communication/language barriers
- Ability to work on own initiative and as a member of a team
- Demonstrate excellent interpersonal skills
- Demonstrate ability to communicate with patient's wide range of personalities including those with impaired communication abilities
- Able to demonstrate empathy, motivate and persuade all patients including those with impaired cognitive abilities or physical senses
- Demonstrate good organisational skills
- Able to handle sensitive/confidential issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Tameside and Glossop Integrated Care NHS Foundation Trust
Address
Stamford Unit
Darnton Road
Ashton-under-Lyne
OL6 9RW
United Kingdom
Employer's website
https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Tameside and Glossop Integrated Care NHS Foundation Trust
Address
Stamford Unit
Darnton Road
Ashton-under-Lyne
OL6 9RW
United Kingdom
Employer's website
https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
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Blood Sciences MLA Supervisor
Stockport NHS Foundation Trust View all jobs
Posted 24 day(s) ago
Reference: 2333322
Job summary
Band 4 - Blood Sciences Medical Laboratory Assistant (MLA) Supervisor Post
Permanent contract - PART TIME - either 22.5h (Mon - Wed) or 15h (Thu - Fri) per week.
2x part time posts available (as mentioned above). Main hours will be 1200 - 2030. Successful candidates will be expected to cover each others shifts where required by the department . Also flexibility to adapt to unexpected workload and staffing pressures will be required. E.g. recent implementation of new LIMS has resulted in temporary later working.
Must be available to cover weekend and night shifts when all other options have been exhausted.
(NOTE - sponsorship for this role is NOT available).
The Pathology department at Stepping Hill Hospital (Stockport NHS Foundation Trust) is seeking a Medical Laboratory assistant to join the Blood Sciences team to assist with processing samples that arrive in the lab in the evenings. The successful applicant(s) would be joining a friendly and passionate staffing group providing diagnostic services to the hospital patients and wider community.
The role supports the delivery of Blood Sciences services. The ideal candidate will be expected to supervise the MLA team, carry out and assign day to day work in the Pathology Specimen Reception areas. Ensuring best practice and adherence to Trust and departmental policies and procedures. The post holder will be responsible for the training and competency assessment of the MLA team.
Main duties of the job
Supervise, carry out and assign MLA team activities and duties in all specimen reception areas to ensure workflow turnaround time (TAT) targets are achieved.
Manage the 24/7 MLA rota to ensure it is adequately staffed and shifts are covered. Including approving and declining annual leave and covering sickness absences to ensure service provision.
Conduct daily MLA huddles to cascade information and acquire team feedback for escalation to Technical Heads of Department and/or Senior BMS.
Deliver and coordinate training and competency assessment of the MLA team.
Ensure relevant departmental and Trust processes are followed in accordance with SOPs and policies such as Specimen Acceptance Policy and departmental H&S policies.
First line sickness management duties for MLA team i.e. logging sickness absences in accordance with Trust policy and escalating this to Senior BMS and THOD.
Support with Trust appraisal process for MLA Team along with Senior BMS and THODs.
Support with recruitment and selection processes for new MLA team members.
Ensuring equipment e.g. POCT devices and centrifuges are maintained appropriately.
Monitoring and ordering of relevant stock and inventory where appropriate.
FOR DETAILED JOB DESCRIPTION AND ALL MAIN RESPONSBILITIES OF THE BAND 4 BLOOD SCIENCES MLA SUPERVISOR ROLE, PLEASE SEE THE ACCOMPANYING JOB DESCRIPTION AND PERSON SPECIFICATION.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
362-HSS4MLASUP-06-26-A
Job locations
Stepping Hill Hospital, Pathology Department
Poplar Grove
Stockport
SK2 7JE
United Kingdom
Job description
Job responsibilities
For detailed job description and main responsibilities of the Band 4 Blood Sciences MLA Supervisor role, please see the accompanying job description and person specification.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Job description
Job responsibilities
For detailed job description and main responsibilities of the Band 4 Blood Sciences MLA Supervisor role, please see the accompanying job description and person specification.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Person Specification
Education & Qualification
Essential
- GCSE (or equivalent) at level C (grade 4/5) in 4 subjects including Maths, English, Science and IT.
Desirable
- A level qualifications in relevant Science subjects
Knowledge
Essential
- Awareness of patient and staff confidentiality
- Knowledge of Health & Safety in the workplace
Desirable
- Knowledge of POCT
Experience
Essential
- Previous experience of co-ordinating and supervising a team and staff management delivering training and competency checks.
- Experience of working as part of a team in a busy environment
Desirable
- At least 1-year previous NHS laboratory experience
- Experience of working in NHS
- Experience of problem solving and implementing change
- Experience with using Pathology LIMS system
Skills & Abilities
Essential
- Ability to oversee and supervise work of others
- Able to follow written instructions effectively and consistently
- Able to accurately record information electronically and in written form with a high level of accuracy and attention to detail.
- Able to manage own time to complete an allocated task.
- Computer keyboard skills
- Proficient computer skills including knowledge and use of Microsoft Office programmes
- Good Interpersonal skills, including good verbal communications, telephone manner and able to deal with colleagues and service users compassionately.
- Must be motivated and have a positive attitude to teamwork.
- Reliable and works to high standards
- Excellent organisational and time management skills
- Self-motivated with the ability to use initiative where appropriate.
- Able to communicate effectively with staff of different disciplines.
- Remain calm and logical under pressure and able to cope with frequent interruptions and changing priorities.
- Willingness to undertake training and personal development as required.
Work Related
Essential
- Occupational Health Clearance
- Able to handle and process a variety of clinical samples e.g. urine, faeces, blood, sputum
- Able to participate in early/late and weekend rotas to meet the needs of the service when required.
- Able to participate in night rota to meet the needs of the service when required.
Person Specification
Education & Qualification
Essential
- GCSE (or equivalent) at level C (grade 4/5) in 4 subjects including Maths, English, Science and IT.
Desirable
- A level qualifications in relevant Science subjects
Knowledge
Essential
- Awareness of patient and staff confidentiality
- Knowledge of Health & Safety in the workplace
Desirable
- Knowledge of POCT
Experience
Essential
- Previous experience of co-ordinating and supervising a team and staff management delivering training and competency checks.
- Experience of working as part of a team in a busy environment
Desirable
- At least 1-year previous NHS laboratory experience
- Experience of working in NHS
- Experience of problem solving and implementing change
- Experience with using Pathology LIMS system
Skills & Abilities
Essential
- Ability to oversee and supervise work of others
- Able to follow written instructions effectively and consistently
- Able to accurately record information electronically and in written form with a high level of accuracy and attention to detail.
- Able to manage own time to complete an allocated task.
- Computer keyboard skills
- Proficient computer skills including knowledge and use of Microsoft Office programmes
- Good Interpersonal skills, including good verbal communications, telephone manner and able to deal with colleagues and service users compassionately.
- Must be motivated and have a positive attitude to teamwork.
- Reliable and works to high standards
- Excellent organisational and time management skills
- Self-motivated with the ability to use initiative where appropriate.
- Able to communicate effectively with staff of different disciplines.
- Remain calm and logical under pressure and able to cope with frequent interruptions and changing priorities.
- Willingness to undertake training and personal development as required.
Work Related
Essential
- Occupational Health Clearance
- Able to handle and process a variety of clinical samples e.g. urine, faeces, blood, sputum
- Able to participate in early/late and weekend rotas to meet the needs of the service when required.
- Able to participate in night rota to meet the needs of the service when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Stockport NHS Foundation Trust
Address
Stepping Hill Hospital, Pathology Department
Poplar Grove
Stockport
SK2 7JE
United Kingdom
Employer's website
Employer details
Employer name
Stockport NHS Foundation Trust
Address
Stepping Hill Hospital, Pathology Department
Poplar Grove
Stockport
SK2 7JE
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Specialist Children's & Young Person's Occupational Therapist
Wye Valley NHS Trust View all jobs
Posted 24 day(s) ago
Reference: 2333317
Job summary
We are in search of a Band 6 Occupational Therapist to join our Children's Community Occupational Therapy team.
As a Band 6 Children's Occupational Therapist you will be responsible for providing a specialist and comprehensive Occupational Therapy service for children 0-18 years and their families, who have a Herefordshire GP, with a focus upon Occupational Performance pathways.
Planning and management of your own caseload and interventions, providing specialist assessment and treatment and referring children to other specialist services as needed.
These interventions will take place in the most relevant environment for the child and their family - the home environment, therapy suite or schools.
We encourage applications from experienced Occupational Therapists from a range of clinical backgrounds. Transferable skills and experience gained in other areas of occupational therapy are highly valued.
Will consider developmental band 5 to band 6 position as appropriate.
Main duties of the job
Whilst working as an autonomous practitioner in the community, within the county of Herefordshire, plan and organise own caseload according to the needs of the children and the service.
To use evidence based standardised and non-standardised assessment tools with children, including observations in the most appropriate settings for the child/young person, in order to establish levels of functional ability and disability and to inform your practice and intervention.
To agree child focused aims, goals and objectives for all OT intervention.
To design individual therapeutic treatment plans, for children to be carried out either by you or delegated to Occupational Therapy support workers, families, carers or school staff.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 to £48,117 a year pa, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
229-IC-8269978
Job locations
Benet Building, Belmont
Ruckhall Lane, Belmont
Hereford
HR2 9RP
United Kingdom
Job description
Job responsibilities
For more information about the role and responsibilities please see the attached job description and person specification.
Job description
Job responsibilities
For more information about the role and responsibilities please see the attached job description and person specification.
Person Specification
Education & Qualifications
Essential
- Professional Qualification to degree level or equivalent in Occupational Therapy
- HCPC Registration
- Post Graduate specialist qualification/significant post graduate experience
Skills, Knowledge & Abilities
Essential
- Broad and specialist knowledge of relevant patient conditions and therapy interventions
- Demonstration of knowledge of core and specialist Therapy skills
- Evidence of ongoing CPD in relevant area
- Experience of multi-disciplinary communication, assessments and record keeping
- Computer Skills including word processing and e-mail
- Able to make independent, sound, clinical decisions and problem solve
- Able to manage busy case load and prioritise
- Ability to work autonomously using specialist knowledge, skills and initiative in sometimes complex situations acknowledging role boundaries
Experience
Essential
- NHS or equivalent experience e.g. Children's acute or community or community services
- Experience of using/fitting adaptive equipment
Personal Attributes
Essential
- Able to maintain confidentiality and professionalism within the environment that they are working
- Able to demonstrate awareness of own limitations and need to ask for help
- Evidence of ability to communicate effectively both verbally and in written documentation
- Works well in a team
- Ability to adapt and demonstrate flexibility in changing service needs
- Shows evidence of compassion, accountability, respect and excellence
- Reliable
Other Factors
Essential
- Ability to fulfil the travel requirements of post
- Able to meet physical & moving and handling requirements of post. I.e. re-positioning of a patient, use of moving & handling equipment, approved manual physical movement practices of patient
- Able to deal sensitively and safely with blood and bodily fluids
Person Specification
Education & Qualifications
Essential
- Professional Qualification to degree level or equivalent in Occupational Therapy
- HCPC Registration
- Post Graduate specialist qualification/significant post graduate experience
Skills, Knowledge & Abilities
Essential
- Broad and specialist knowledge of relevant patient conditions and therapy interventions
- Demonstration of knowledge of core and specialist Therapy skills
- Evidence of ongoing CPD in relevant area
- Experience of multi-disciplinary communication, assessments and record keeping
- Computer Skills including word processing and e-mail
- Able to make independent, sound, clinical decisions and problem solve
- Able to manage busy case load and prioritise
- Ability to work autonomously using specialist knowledge, skills and initiative in sometimes complex situations acknowledging role boundaries
Experience
Essential
- NHS or equivalent experience e.g. Children's acute or community or community services
- Experience of using/fitting adaptive equipment
Personal Attributes
Essential
- Able to maintain confidentiality and professionalism within the environment that they are working
- Able to demonstrate awareness of own limitations and need to ask for help
- Evidence of ability to communicate effectively both verbally and in written documentation
- Works well in a team
- Ability to adapt and demonstrate flexibility in changing service needs
- Shows evidence of compassion, accountability, respect and excellence
- Reliable
Other Factors
Essential
- Ability to fulfil the travel requirements of post
- Able to meet physical & moving and handling requirements of post. I.e. re-positioning of a patient, use of moving & handling equipment, approved manual physical movement practices of patient
- Able to deal sensitively and safely with blood and bodily fluids
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Wye Valley NHS Trust
Address
Benet Building, Belmont
Ruckhall Lane, Belmont
Hereford
HR2 9RP
United Kingdom
Employer's website
https://www.wyevalley.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Wye Valley NHS Trust
Address
Benet Building, Belmont
Ruckhall Lane, Belmont
Hereford
HR2 9RP
United Kingdom
Employer's website
https://www.wyevalley.nhs.uk/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
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Booking Co-ordinator/Call Handler - Patient Access Centre
London North West University Healthcare NHS Trust View all jobs
Posted 24 day(s) ago
Reference: 2333271
Job summary
The role of the call handler/booking co-ordinator is a pivotal post in the Trust Access Centre.
The team deal with all calls into the department from patients, carers and professionals such as General Practitioners or Trust service leads with regards to new outpatient appointments.
The team also book new outpatient appointments and reschedule follow up appointments when patients call utilising the Trust systems on behalf of the Trust services.
There is a range of other administrative duties involved in the post and full training will be given.
Main duties of the job
We are therefore searching for friendly, courteous professionals with a strong background in customer service to work within national and local NHS guidelines in a busy call centre and office environment.
Excellent and empathetic telephone manner and computer literacy is a must, as well as an ability to work under pressure to achieve targets.
As outlined above you will be booking outpatient appointments and liaising with services to ensure clinics are fully utilised. Therefore team work is very important in this role.
We are looking for staff with a "can do" positive attitude, as well as excellent communication skills.
Team members are expected to work Monday to Friday in an alternative shift pattern of 8am to 4pm and 9am to 5pm to ensure that the service is covered during operating hours of 8am to 5pm.
The Trust Access Centre is a central hub dealing with Trust referrals on behalf of the services. There are approximately 50 staff which work in our call centre, booking teams or referral management team. The Trust operates across 3 sites; Northwick Park, Central Middlesex and Ealing Hospitals and the Access Centre is based in the Central Middlesex hospital site. There are opportunities for promotion both within the access centre and the wider Trust.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year pa Inclusive of High Cost Area Supplement
Contract
Permanent
Working pattern
Full-time
Reference number
337-NP-9944LC
Job locations
Central Middlesex Hospital
Acton Lane
London
NW10 7NS
United Kingdom
Job description
Job responsibilities
Key relationships of the role is with the referral management team and the services in the Trust, as well as General Practitioners. Therefore as mentioned above, excellent communication skills are required as well as attention to detail as the role requires the post-holders book appointments accurately using the Trust systems.
To view the main responsibility, please see the attached the Job Description and Person Specification
Job description
Job responsibilities
Key relationships of the role is with the referral management team and the services in the Trust, as well as General Practitioners. Therefore as mentioned above, excellent communication skills are required as well as attention to detail as the role requires the post-holders book appointments accurately using the Trust systems.
To view the main responsibility, please see the attached the Job Description and Person Specification
Person Specification
Education and Qualifications
Essential
- Education to GCSE in English and Maths
Desirable
- NVQ level 2
Knowledge and experience
Essential
- Person Spec
Desirable
- Person Spec
Skills, Abilities and Attributes
Essential
- Person Spec
HEART Values
Essential
- Interview
Person Specification
Education and Qualifications
Essential
- Education to GCSE in English and Maths
Desirable
- NVQ level 2
Knowledge and experience
Essential
- Person Spec
Desirable
- Person Spec
Skills, Abilities and Attributes
Essential
- Person Spec
HEART Values
Essential
- Interview
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Central Middlesex Hospital
Acton Lane
London
NW10 7NS
United Kingdom
Employer's website
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Central Middlesex Hospital
Acton Lane
London
NW10 7NS
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 24 day(s) ago
Reference: 2333269
Job summary
Alrewas Surgery has a fantastic opportunity for a salaried GP 6x sessions per week.
A long-standing, well respected GP practice covering a semi-rural area between Lichfield and Burton on Trent, with easy vehicle access as we are situated just off the A38 close to the National Memorial Arboretum, Alrewas Surgery aims to offer a welcoming, high quality GP service to all its patients.
Main duties of the job
Working 6x sessions per week, you will be responsible for assessing and treating patients and undertaking all clinical duties associated with GP work in line with GMC and RCGP standards and working with our multi-disciplinary team.
As a Salaried GP, the successful candidate will be responsible for managing their own caseload, dealing with a wide variety of health needs in a primary care setting. They will work both independently and collaboratively as part of our team to deliver a high standard of care for all registered patients, while carrying out the associated clinical and administrative duties.
Patient care will be delivered face-to-face, over the telephone, and through our online dashboard system. The core surgery hours are 8:00am to 6:30pm.
You will also hold Duty Dr on-call responsibilities once per week, undertaking triage and same day needs assessment and response.
You will receive a competitive salary dependent on experience, 30 days annual leave pro rata and an NHS pension.
About us
Located in the village of Alrewas, near the National Memorial Arboretum and close to the eastern Staffordshire/Derbyshire border. Just off A38, easily commutable from Derby/Birmingham.
We have 8000 registered patients and are growing rapidly. There is one dementia specialist care home within our catchment area.
The team currently consists of 3 GPs, 28 Employees consisting of a Practice Pharmacy and Nurse teams, Reception, Secretarial and care coordinator departments and an experienced and supportive management and administrative team.
This is a great opportunity for someone to lead and develop the team, be instrumental in the working practices within the Surgery, be innovative in the environment where your skills and expertise will be highly valued. GMS practice, CQC rating Good, high achiever of QOF and enhanced service outcomes.
Training practice
Also offer a minor surgery services and are an active member of East Staffordshire Primary Care Network. Active Patient group and excellent patient feedback
Find out more about us at www.alrewas.nhs.uk
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A1529-26-1009
Job locations
Exchange Road
Alrewas
Burton-on-trent
Staffordshire
DE13 7AS
United Kingdom
Job description
Job responsibilities
The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.
Clinical responsibilities:
The post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
Assessing the health care needs of patients with undifferentiated and undiagnosed problems
Screening patients for disease risk factors and early signs of illness
Developing care plans for health in consultation with patients and in line with current practice disease management protocols
Providing counselling and health education
Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
Recording clear and contemporaneous consultation notes to agreed standards
Collecting data for audit purposes
Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.
Other responsibilities within the organisation:
Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
A commitment to life-long learning and audit to ensure evidence-based best practice
Contributing to evaluation/audit and clinical standard setting within the organisation
Contributing to the development of computer-based patient records
Contributing to the summarising of patient records and read-coding patient data
Attending training and events organised by the practice or other agencies, where appropriate.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
Hand hygiene standards for self and others
Managing directly all incidents of accidental exposure
Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
Safe management of sharps use, storage and disposal
Maintenance of own clean working environment
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
Undertaking periodic infection control training (minimum twice annually)
Correct waste and instrument management, including handling, segregation, and container use
Maintenance of sterile environments
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients' needs
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise people's needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate.
Job description
Job responsibilities
The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.
Clinical responsibilities:
The post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
Assessing the health care needs of patients with undifferentiated and undiagnosed problems
Screening patients for disease risk factors and early signs of illness
Developing care plans for health in consultation with patients and in line with current practice disease management protocols
Providing counselling and health education
Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
Recording clear and contemporaneous consultation notes to agreed standards
Collecting data for audit purposes
Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.
Other responsibilities within the organisation:
Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
A commitment to life-long learning and audit to ensure evidence-based best practice
Contributing to evaluation/audit and clinical standard setting within the organisation
Contributing to the development of computer-based patient records
Contributing to the summarising of patient records and read-coding patient data
Attending training and events organised by the practice or other agencies, where appropriate.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
Hand hygiene standards for self and others
Managing directly all incidents of accidental exposure
Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
Safe management of sharps use, storage and disposal
Maintenance of own clean working environment
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
Undertaking periodic infection control training (minimum twice annually)
Correct waste and instrument management, including handling, segregation, and container use
Maintenance of sterile environments
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients' needs
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise people's needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate.
Person Specification
Experience
Essential
- Experience of working as a GP in primary care
- Experience of audit and improving care for patients
Desirable
- Development of areas of clinical expertise
Qualifications
Essential
- MBBS
- Full registration with GMC
- Certification of completion of training
- Inclusion on Performers' List
- Evidence of continual personal and professional development
Desirable
- MRCGP
Knowledge and Understanding
Essential
- Understanding of the role of primary care services in the wider public health agenda
Desirable
- Knowledge of the demographic characteristics that affect health and social care in the area
Personal Qualities and Skills
Essential
- Clinical effectiveness and efficiency
- Excellent interpersonal and communication skills - in person, written and verbal
- Commitment to working as part of a multi disciplinary primary care team
- Good organisational and time management skills
- Able to work under pressure and on own initiative
- Good IT skills as relevant to General practice
- Commitment to quality and patient satisfaction
Desirable
- Experience of using EMIS Web and Docman
Person Specification
Experience
Essential
- Experience of working as a GP in primary care
- Experience of audit and improving care for patients
Desirable
- Development of areas of clinical expertise
Qualifications
Essential
- MBBS
- Full registration with GMC
- Certification of completion of training
- Inclusion on Performers' List
- Evidence of continual personal and professional development
Desirable
- MRCGP
Knowledge and Understanding
Essential
- Understanding of the role of primary care services in the wider public health agenda
Desirable
- Knowledge of the demographic characteristics that affect health and social care in the area
Personal Qualities and Skills
Essential
- Clinical effectiveness and efficiency
- Excellent interpersonal and communication skills - in person, written and verbal
- Commitment to working as part of a multi disciplinary primary care team
- Good organisational and time management skills
- Able to work under pressure and on own initiative
- Good IT skills as relevant to General practice
- Commitment to quality and patient satisfaction
Desirable
- Experience of using EMIS Web and Docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Alrewas Surgery
Address
Exchange Road
Alrewas
Burton-on-trent
Staffordshire
DE13 7AS
United Kingdom
Employer's website
https://www.alrewassurgery.co.uk/ (Opens in a new tab)
Employer details
Employer name
Alrewas Surgery
Address
Exchange Road
Alrewas
Burton-on-trent
Staffordshire
DE13 7AS
United Kingdom
Employer's website
https://www.alrewassurgery.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Health Care Assistant -Bury Anticoagulant Monitoring Service
Intrahealth Ltd View all jobs
Posted 24 day(s) ago
Reference: 2333249
Job summary
The post holder works under indirect supervision of the local anticoagulation lead and is supported by the whole of the clinical and non-clinical anticoagulation team to meet the needs of patients enrolled within the IntraHealth Anticoagulation service
The post holder will:
Provide efficient and safe near patient testing for the anticoagulation service by measuring INRs with point of care equipment
Ensure maintenance of anticoagulation kit and equipment
Be a physical point of contact for patients using the service who will either visit a primary care venue or be visited in their own home
Support and work collaboratively with the AMS clinicians (nurses, pharmacy technicians and pharmacists) and admin team by ensuring all documentation is up to date after each patient encounter. AMS clinicians will use the data generated by the AMS HCA point of care INR testing to provide the other clinical aspects of the service including:
Support to patients, relatives, and other health care professionals involved in the patients care.
Therapeutic adjustments and titration of oral anticoagulants within the Anticoagulant Protocol to ensure patients are kept within their target INR limits.
Main duties of the job
MAIN DUTIES AND RESPONSIBILITIES
Promote and monitor the appropriate and safe use of anticoagulant therapies within the service under the direction of the Contract Lead
- Works under direction of the Anticoagulant Protocol
- Perform near patient testing of all anticoagulant patients in a clinic or domiciliary setting
- Maintain anticoagulant kit and equipment, ensuring adequate supplies to carry out the clinic and domiciliary visits
- Participation in NEQAS quality assurance scheme and other routine equipment validation
- Work as part of the anticoagulant team and wider team of health care professionals, ensuring they have timely access to data from your interventions with patients to facilitate safe and effective care
- Maintain appropriate clinical and nonclinical records, in line with best practice
- Follow national and local guidance regarding anticoagulation management
- To take part in the Clinical Audit to ensure consistently high standards of anticoagulation monitoring care are maintained
About us
IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.
We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.
We operate NHS services across the North East, North West and Yorkshire.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£15.05 an hour
Contract
Bank
Duration
12 months
Working pattern
Full-time, Part-time, Flexible working
Reference number
U0025-26-0154
Job locations
Intrahealth Offices
Trafford Park
Greater Manchester
M17 1LB
United Kingdom
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Promote and monitor the appropriate and safe use of anticoagulant therapies within the service under the direction of the Contract Lead
- Works under direction of the Anticoagulant Protocol
- Perform near patient testing of all anticoagulant patients in a clinic or domiciliary setting
- Maintain anticoagulant kit and equipment, ensuring adequate supplies to carry out the clinic and domiciliary visits
- Participation in NEQAS quality assurance scheme and other routine equipment validation
- Work as part of the anticoagulant team and wider team of health care professionals, ensuring they have timely access to data from your interventions with patients to facilitate safe and effective care
- Maintain appropriate clinical and nonclinical records, in line with best practice
- Follow national and local guidance regarding anticoagulation management
- To take part in the Clinical Audit to ensure consistently high standards of anticoagulation monitoring care are maintained
- Recognise signs of bruising or bleeding or symptoms of clot (including stroke) and be able to escalate patient need in a timely fashion to the relevant clinician
- Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence
- General housekeeping including management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required
Communication
Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
- Undertake effective communication with patients in specific clinical situations
- Communicate effectively with the others in the AMS team and more generally with primary health care teams
- Build good relationships with practices, and health care professionals (e.g. GPs, pharmacists, other prescribers, district nurses etc.) to facilitate patient care.
- With the support from the clinical team reinforce the counselling points for patients throughout their care, providing advice and written support where appropriate
Planning and Organisation
Plan and prioritise daily and weekly workload, raising concerns as needed to the Anticoagulant Contract Lead
Personal and people development
Take responsibility for own developmental learning and performance, including participating in supervision
- Take responsibility for maintaining a record of own personal development
- Work with the AMS service to access appropriate training based on identified need
- To recognise and understand the roles and responsibilities of individuals working in the AMS team and wider primary health care team
- Be aware of the legal issues pertinent to the role of a Health Care Assistant (Level 1)
Responsibility for Financial Resources
None at this level
Corporate Responsibilities
Responsible for care of work equipment e.g. anticoagulant monitoring equipment, company IT equipment, mobile phone and security of all clinical systems used
Clinical Governance and Safety
Be aware of and comply with employment legislation and codes of good practice.
- Be aware of, and comply with, all company and practice infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene.
- Report any significant events within the time frame set out in the company policy.
- Follow current BCSH, NICE, NPSA guidance and local guidance regarding anticoagulant issues and alerts.
Training and Development
Responsible to fulfil mandatory training any in house AMS update sessions
- Complete a monitoring of oral anticoagulation course aimed at HCA level
- Complete in-house annual training review including peer review and ongoing competency review
- Health and Safety
The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to
- All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract.
Identify the risks involved in work activities and undertake them in a way that manages the risks including but not exclusively the following:
Use and encourage others to adopt appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:
1. hand washing
2. universal hygiene procedures
3. collection and handling of laboratory specimens
4. segregation and disposal of waste materials
5. decontamination of instruments and clinical equipment
6. reporting and treatment of sharps injuries
7. dealing with blood and body fluid spillages
8. Assist patients and colleagues in adhering to infection control policies
Understand and apply the principles of the cold chain
Ensure safe storage, rotation and disposal of Quality control and quality assurance products
Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
Use the computer monitor safely
Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health
- Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines
Service Improvement
- Be aware of and, if appropriate, assist in current patient questionnaires or clinical audit
- Contribute to the preparation of local guidelines, protocols and standards
- Work with colleagues in the team on the development of current and new services and other initiatives
- Deal with requests from patients and clinical staff for anticoagulation information leaflets
Quality
- Be aware of and, if appropriate, assist in current clinical audit
- Contribute to the preparation of local guidelines, protocols and standards
- Work with colleagues in the team on the development of current and new services and other initiatives
- Deal with requests from patients and clinical staff for health information leaflets
Clinical skills, health and well being
- Undertake, record, and follow guidelines for the tasks for which you have received appropriate training, which will predominately be INR monitoring
- Dependant upon service developments and suitable training, undertake and record other similar healthcare tasks such as
Prepare and maintain environments and equipment before, during and after patient care interventions
Give accurate and appropriate information to patients and groups within own competence
Where appropriate, provide support and encouragement to medication compliance, especially anticoagulants
Have a basic understanding of the common conditions requiring anticoagulation
Information process
Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
- Inputs accurate data about patients to ensure accurate retrieval of information for monitoring and auditing processes
- Maintain confidentiality or information relating to patients, relatives, staff, AMS service and practices
- Take the necessary precautions when transmitting information
Equality and diversity
Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity
Enable others to promote equality and diversity in a non-discriminatory culture
Support people who need assistance exercising their rights
Act as a role model in the observance of equality and diversity good practice
Accept the rights of individuals to choose their care providers, participate in care and refuses care
Assist patients from marginalised groups to access quality care
Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES Promote and monitor the appropriate and safe use of anticoagulant therapies within the service under the direction of the Contract Lead Works under direction of the Anticoagulant Protocol Perform near patient testing of all anticoagulant patients in a clinic or domiciliary setting Maintain anticoagulant kit and equipment, ensuring adequate supplies to carry out the clinic and domiciliary visits Participation in NEQAS quality assurance scheme and other routine equipment validation Work as part of the anticoagulant team and wider team of health care professionals, ensuring they have timely access to data from your interventions with patients to facilitate safe and effective care Maintain appropriate clinical and nonclinical records, in line with best practice Follow national and local guidance regarding anticoagulation management To take part in the Clinical Audit to ensure consistently high standards of anticoagulation monitoring care are maintained Recognise signs of bruising or bleeding or symptoms of clot (including stroke) and be able to escalate patient need in a timely fashion to the relevant clinician Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence General housekeeping including management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required Communication Communicate effectively with patients and carers, recognising their needs for alternative methods of communication Undertake effective communication with patients in specific clinical situations Communicate effectively with the others in the AMS team and more generally with primary health care teams Build good relationships with practices, and health care professionals (e.g. GPs, pharmacists, other prescribers, district nurses etc.) to facilitate patient care. With the support from the clinical team reinforce the counselling points for patients throughout their care, providing advice and written support where appropriate Planning and Organisation Plan and prioritise daily and weekly workload, raising concerns as needed to the Anticoagulant Contract Lead Personal and people development Take responsibility for own developmental learning and performance, including participating in supervision Take responsibility for maintaining a record of own personal development Work with the AMS service to access appropriate training based on identified need To recognise and understand the roles and responsibilities of individuals working in the AMS team and wider primary health care team Be aware of the legal issues pertinent to the role of a Health Care Assistant (Level 1) Responsibility for Financial Resources None at this level Corporate Responsibilities Responsible for care of work equipment e.g. anticoagulant monitoring equipment, company IT equipment, mobile phone and security of all clinical systems used Clinical Governance and Safety Be aware of and comply with employment legislation and codes of good practice. Be aware of, and comply with, all company and practice infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene. Report any significant events within the time frame set out in the company policy. Follow current BCSH, NICE, NPSA guidance and local guidance regarding anticoagulant issues and alerts. Training and Development Responsible to fulfil mandatory training any in house AMS update sessions Complete a monitoring of oral anticoagulation course aimed at HCA level Complete in-house annual training review including peer review and ongoing competency review Health and Safety The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract. Identify the risks involved in work activities and undertake them in a way that manages the risks including but not exclusively the following: Use and encourage others to adopt appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including: 1. hand washing 2. universal hygiene procedures 3. collection and handling of laboratory specimens 4. segregation and disposal of waste materials 5. decontamination of instruments and clinical equipment 6. reporting and treatment of sharps injuries 7. dealing with blood and body fluid spillages 8. Assist patients and colleagues in adhering to infection control policies Understand and apply the principles of the cold chain Ensure safe storage, rotation and disposal of Quality control and quality assurance products Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility Use the computer monitor safely Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines Service Improvement Be aware of and, if appropriate, assist in current patient questionnaires or clinical audit Contribute to the preparation of local guidelines, protocols and standards Work with colleagues in the team on the development of current and new services and other initiatives Deal with requests from patients and clinical staff for anticoagulation information leaflets Quality Be aware of and, if appropriate, assist in current clinical audit Contribute to the preparation of local guidelines, protocols and standards Work with colleagues in the team on the development of current and new services and other initiatives Deal with requests from patients and clinical staff for health information leaflets Clinical skills, health and well being Undertake, record, and follow guidelines for the tasks for which you have received appropriate training, which will predominately be INR monitoring Dependant upon service developments and suitable training, undertake and record other similar healthcare tasks such as Blood glucose monitoring Height and Weight Influenza, Pneumococcal and COVID-19 vaccinations Venepuncture Prepare and maintain environments and equipment before, during and after patient care interventions Give accurate and appropriate information to patients and groups within own competence Where appropriate, provide support and encouragement to medication compliance, especially anticoagulants Have a basic understanding of the common conditions requiring anticoagulation Information process Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate Inputs accurate data about patients to ensure accurate retrieval of information for monitoring and auditing processes Maintain confidentiality or information relating to patients, relatives, staff, AMS service and practices Take the necessary precautions when transmitting information Equality and diversity Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity Enable others to promote equality and diversity in a non-discriminatory culture Support people who need assistance exercising their rights Act as a role model in the observance of equality and diversity good practice Accept the rights of individuals to choose their care providers, participate in care and refuses care Assist patients from marginalised groups to access quality care
Person Specification
Attitudes/Skills/Qualities
Essential
- Work calmly under pressure and to deadlines
- Conscientious and flexible
- Proactive attitude and can demonstrate initiative
- Self-starter
- Attention to detail
- Enthusiasm for the role
- Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary
- Empathetic
- Professional manner and able to work as part of a team
- Commitment to engage in mandatory training and appropriate continuing educational sessions suitable for the role
- Recognise peoples right to privacy and dignity treating every person with respect
- Positive role model
- Demonstrates a basic understanding of the needs of the patient and the role of the HCA
- Aware of own limitations.
- Ability to provide good quality care
- Ability to work without direct supervision including conducting domiciliary visiting
- Ability to work both as a team member
- Have good listening, interpersonal, communication and observational skills with people of all ages and professional colleagues of all disciplines
- Able to communicate well in person but also in writing, over the telephone or video facilities (eg Teams) and within group discussions
- Organised and reliable
- Ability to plan own workload with priorities and objectives
- Effective time management.
- Basic IT literacy i.e. use of e-mail, the internet, apps, Microsoft office, word processing and clinical systems
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance, safeguarding and Caldicott requirements
- Follow organisation policies and procedures at all times
- Excellent record keeping and attention to detail
- Understand issues regarding accountability and delegation
- Manual dexterity and manipulation skills to facilitate point of care blood tests
- Ability to handle and maintain simple medical point of care equipment and devices
- Ability to manage equipment quality checks and stock rotation
- Understanding of clinical waste management and good infection control practice
- Car driver with current and valid UK driving licence and access to a vehicle
- Adaptable to change
- Must either be Hepatitis B immune or be willing to undergo an immunisation course
Desirable
- Positive role model
- Knowledge of point of care INR monitoring
- Knowledge of anticoagulant management in patients
- Awareness of blood and respiratory borne virus.
- Any background in supporting medication compliance
- Knowledge of SystmOne
- Knowledge of INRstar
- Ability to use multiple IT systems concurrently
- Understanding of the data protection act, GDPR and patient confidentiality, consent, clinical governance, information governance and Caldicott requirements
Qualifications
Essential
- Maths and English at level 2 (or previous equivalent) or above.
- Care Certificate
Desirable
- Certificate in POC use or anticoagulation services
Experience
Essential
- Previous work in anticoagulant clinic is not essential
- Experience working in a primary care setting.
- Experience of working unsupervised.
- Experience of working as part of a team
- Computer literate
- Experience in preparing and maintaining environments and equipment before, during and after patient interventions.
- Experience of following protocols including infection control procedures
Desirable
- Previous experience in an anticoagulant clinic
- Previous experience in a peripatetic role
- Experience of conducting visits to patients homes.
- Experience of using clinical systems including SystmOne and INRstar.
- Health and safety awareness.
Person Specification Attitudes/Skills/Qualities Essential Work calmly under pressure and to deadlines Conscientious and flexible Proactive attitude and can demonstrate initiative Self-starter Attention to detail Enthusiasm for the role Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary Empathetic Professional manner and able to work as part of a team Commitment to engage in mandatory training and appropriate continuing educational sessions suitable for the role Recognise peoples right to privacy and dignity treating every person with respect Positive role model Demonstrates a basic understanding of the needs of the patient and the role of the HCA Aware of own limitations. Ability to provide good quality care Ability to work without direct supervision including conducting domiciliary visiting Ability to work both as a team member Have good listening, interpersonal, communication and observational skills with people of all ages and professional colleagues of all disciplines Able to communicate well in person but also in writing, over the telephone or video facilities (eg Teams) and within group discussions Organised and reliable Ability to plan own workload with priorities and objectives Effective time management. Basic IT literacy i.e. use of e-mail, the internet, apps, Microsoft office, word processing and clinical systems Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance, safeguarding and Caldicott requirements Follow organisation policies and procedures at all times Excellent record keeping and attention to detail Understand issues regarding accountability and delegation Manual dexterity and manipulation skills to facilitate point of care blood tests Ability to handle and maintain simple medical point of care equipment and devices Ability to manage equipment quality checks and stock rotation Understanding of clinical waste management and good infection control practice Car driver with current and valid UK driving licence and access to a vehicle Adaptable to change Must either be Hepatitis B immune or be willing to undergo an immunisation course Desirable Positive role model Knowledge of point of care INR monitoring Knowledge of anticoagulant management in patients Awareness of blood and respiratory borne virus. Any background in supporting medication compliance Knowledge of SystmOne Knowledge of INRstar Ability to use multiple IT systems concurrently Understanding of the data protection act, GDPR and patient confidentiality, consent, clinical governance, information governance and Caldicott requirements Qualifications Essential Maths and English at level 2 (or previous equivalent) or above. Care Certificate Desirable Certificate in POC use or anticoagulation services Experience Essential Previous work in anticoagulant clinic is not essential Experience working in a primary care setting. Experience of working unsupervised. Experience of working as part of a team Computer literate Experience in preparing and maintaining environments and equipment before, during and after patient interventions. Experience of following protocols including infection control procedures Desirable Previous experience in an anticoagulant clinic Previous experience in a peripatetic role Experience of conducting visits to patients homes. Experience of using clinical systems including SystmOne and INRstar. Health and safety awareness.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Intrahealth Ltd
Address
Intrahealth Offices
Trafford Park
Greater Manchester
M17 1LB
United Kingdom
Employer's website
https://www.intrahealth.co.uk/ (Opens in a new tab)
Employer details
Employer name
Intrahealth Ltd
Address
Intrahealth Offices
Trafford Park
Greater Manchester
M17 1LB
United Kingdom
Employer's website
https://www.intrahealth.co.uk/ (Opens in a new tab)
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