Job description

Job responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Person Specification

Qualifications

Essential

• 5 GCSE A-C passes or equivalent, including English and Maths.
• NVQ Level 4/AAT Qualified or equivalent experience working in a finance function.

Experience

Essential

• Substantial experience of working in a finance function, specifically dealing with Financial Services.
• Experience of working with computerised financial accounting reporting system.

Desirable

• Working in the NHS.

Skills & Knowledge

Essential

• Computer literate with a high level of IT skills required to deal with the range of financial systems in use within the Trust.
• Working knowledge of spreadsheets. Competent in the use of Microsoft Excel.

Desirable

• Knowledge of NHS VAT rules.
• Knowledge of ESR.
• Knowledge of Agresso (Finance Accounting Package).

Personal Qualities, Abilities and Attributes

Essential

• Excellent communications skills both verbal and written.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Ambulance Service

Address

Central Avenue, Norwich, NR7 0HR

18 Central Avenue, St Andrews Business Park

NORWICH

NR7 0HR

United Kingdom

Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Dispense medicines and appliances following standard operating procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with a GP.

Endorse prescriptions in accordance with NHS Prescription Services requirements.

Keep up-to-date with new drugs / medicines and changes in legislation.

Complete significant event forms and ensure colleagues complete significant event forms correctly and in a timely manner.

Liaise with patients, providing advice and guidance as required to promote compliance.

Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice protocol.

Take prompt action in response to any drug alert bulletins that may be received from time to time.

Answer the telephone promptly and deal with prescription requests.

Issue prepared prescriptions.

Process prescription requests.

Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.

Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.

Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook.

Clean work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.

Maintain full and accurate records of all dispensing transactions.

Keep records of prescriptions sent to community pharmacies where required.

Check for and process email (online) prescription requests.

Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is dully filled in and signed by the patient or their representative.

Receive monies on behalf of the Practice and keep a record of all the financial transactions.

Provide an efficient and caring home delivery service to patients where requested.

Maintain full and accurate computerised records for all dispensing transactions.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Dispensing (or equivalent)
• Good numeracy and literacy skills.
• Strong organisational skills and attention to detail.

Desirable

• NVQ level 3 in dispensing (or equivalent)

Experience

Essential

• Experience in a dispensary, pharmacy, or healthcare environment.
• Experience handling confidential patient information.

Desirable

• Experience of working in a primary care environment
• Previous experience in a GP practice dispensary.

Requirements

Essential

• You must hold a full driving licence, with access to a vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mowbray House Surgery

Address

Mowbray House Surgery

Malpas Road

Northallerton

North Yorkshire

DL7 8FW

United Kingdom

Employer's website

http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further details on the main responsibilities, please see the attached job description and person specification

Person Specification

Qualifications/Training

Essential

• Relevant Clinical Degree and post registration qualification in relevant subject area
• HCPC or NMC Registration.
• Evidence of Continuing Professional Development including attendance and completion of post graduate courses relevant to own specialty
• Post graduate qualification in healthcare management or equivalent experience.

Desirable

• Leadership Qualification
• Change management qualification
• Knowledge of and understanding of Finance

Experience

Essential

• Demonstrate both managerial and clerical skills in previous post.
• To show an understanding and means of managing the effective use of resources.
• Significant experience of working with a wide variety of client groups, which reflect a full range of clients who have complex learning disability and/or mental ill health needs.
• Significant experience of working in a clinical setting
• Significant experience of working in a multi-disciplinary team
• Experience of leading clinical governance in clinical area, including risk management, patient experience and audit
• Significant Experience of management and leadership within multidisciplinary teams
• Knowledge and understanding of NHS developments, policies and priorities in relation to healthcare.

Skills/Knowledge

Essential

• Implementing complex change in a clinical setting.
• Excellent decision making and problem solving skills.
• Show vision for developing long-term planning, setting long and short-term objectives for self and the service.
• To have good inter-personal skills /emotional intelligence
• The ability to communicate effectively, verbally and in writing, information to clients, their families, carers and other professionals both within and outside the NHS.
• Ability to work in partnership across agencies and services
• Ability to manage and deal effectively with crises/prioritise
• Keyboard skills in use of Microsoft Excel, Word, Access and PowerPoint to design, create and input to complex spreadsheets, reports and databases

Desirable

• Ability to manage within a delegated budget
• Customer Care training

Personal Qualities

Essential

• Flexible and adaptable.
• Willingness to develop self and other team members.
• Ability to act as a role model.
• Confident and approachable manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Birmingham Community Healthcare NHS FT

Address

Riverside Lodge

160 Hob Moor Road

Birmingham

B10 9JH

United Kingdom

Employer's website

https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Clinical Pharmacist / Independent Prescriber

Job Summary

St. Georges Medical Centre is seeking an experienced Clinical Pharmacist who is a qualified Independent Prescriber to join our multidisciplinary primary care team.

The post holder will work closely with GPs, nurses, HCAs, pharmacists and other members of the practice team to provide high-quality, safe and effective medicines management and clinical care.

The role will include managing patients with long-term conditions, undertaking structured medication reviews, medicines optimisation and independent prescribing within the post holders clinical competence.

We are particularly interested in appointing a pharmacist with experience or a strong clinical interest in diabetes, who can contribute to the management and optimisation of treatment for patients with Type 2 diabetes and other associated long-term conditions.

Main Duties and Responsibilities

The post holder will: -

• Undertake patient-facing clinical medication reviews and Structured Medication Reviews.
• Independently prescribe, amend and discontinue medication within their recognised scope of competence.
• Manage patients with long-term conditions in accordance with evidence-based guidance and agreed practice protocols.
• Provide particular support for the management of patients with diabetes, including medication reviews, treatment optimisation, monitoring and appropriate follow-up.
• Review patients taking multiple medications and identify opportunities to reduce inappropriate polypharmacy.
• Review patients with complex medication regimes and those at increased risk of medicines-related harm.
• Support the practice in achieving high standards of prescribing quality and medicines safety.
• Review medication following hospital admission, outpatient appointments and other transitions of care.
• Undertake medication reconciliation following hospital discharge.
• Identify and resolve prescribing discrepancies and medicines-related problems.
• Provide advice and support to GPs, nurses and other members of the clinical team on medicines-related matters.
• Support repeat prescribing processes and deal with appropriate medication queries from patients and healthcare professionals.
• Review monitoring requirements for medicines and ensure appropriate investigations and follow-up are undertaken.
• Support patients in understanding their medicines and encourage adherence and shared decision-making.
• Refer patients appropriately to GPs or other healthcare professionals where issues fall outside the pharmacists clinical competence.

Diabetes and Long-Term Condition Management

The successful candidate will be encouraged to take an active role in the care of patients with diabetes.

Depending on experience and competence, this may include:-

• Reviewing patients with Type 2 diabetes.
• Optimising oral and injectable diabetic medication.
• Reviewing cardiovascular and renal risk factors associated with diabetes.
• Monitoring medication effectiveness, side effects and adherence.
• Supporting achievement of individualised HbA1c and other treatment targets.
• Reviewing blood results and other clinical monitoring.
• Supporting patients with lifestyle and medicines-related education.
• Working collaboratively with GPs, nurses and other clinicians in the management of more complex patients.
• Supporting the practice in meeting relevant QOF and locally commissioned diabetes indicators.

The post holder must work within their own professional competence and refer appropriately where specialist or medical input is required.

Medicines Optimisation and Prescribing

The post holder will: -

• Promote safe, effective and cost-effective prescribing.
• Apply national and local prescribing guidance where appropriate.
• Support implementation of medicines alerts, safety communications and prescribing guidance.
• Identify patients who may benefit from changes to medication or additional monitoring.
• Support appropriate antimicrobial stewardship.
• Review high-risk medications and associated monitoring.
• Contribute to initiatives designed to improve prescribing quality and reduce medicines-related harm.
• Work with community pharmacies, secondary care providers and other healthcare professionals to resolve medicines-related issues.

Quality and Clinical Governance

The post holder will: -

• Contribute to the achievement of QOF and other contractual or locally commissioned clinical targets.
• Participate in clinical audits and quality-improvement work.
• Maintain accurate, contemporaneous clinical records using the practice clinical system.
• Work in accordance with practice policies, clinical protocols and information-governance requirements.
• Report and contribute to the investigation of significant events, prescribing errors and patient-safety incidents where appropriate.
• Participate in clinical meetings and multidisciplinary discussions as required.
• Maintain appropriate professional registration and fulfil continuing professional development requirements.

Communication and Teamworking

The post holder will: -

• Work as an integral member of the practice multidisciplinary team.
• Communicate effectively with patients, carers and healthcare professionals.
• Provide clear explanations to patients regarding medication changes, benefits, risks and monitoring.
• Work collaboratively with GPs, nurses, HCAs, pharmacists, administrative staff, community pharmacists and secondary care teams.
• Develop effective working relationships across the practice and wider Primary Care Network.

Professional Responsibilities

The post holder must: -

• Be registered with the General Pharmaceutical Council (GPhC).
• Hold a recognised Independent Prescribing qualification.
• Practise in accordance with GPhC professional standards.
• Work within their individual scope of competence and seek appropriate support when required.
• Maintain appropriate professional indemnity arrangements.
• Maintain continuing professional development relevant to the role.
• Demonstrate a commitment to evidence-based practice and continuous improvement.

Confidentiality

The post holder will have access to confidential information relating to patients, their carers, practice staff and other healthcare organisations.

All information must be treated in the strictest confidence and managed in accordance with data protection legislation, NHS information-governance requirements and practice policies.

Safeguarding

The post holder must be aware of their responsibilities in relation to safeguarding children and vulnerable adults and must undertake appropriate safeguarding training in accordance with their role.

Health and Safety

The post holder is required to comply with the practices health and safety policies and take reasonable care for their own health and safety and that of colleagues, patients and visitors.

Equality, Diversity and Inclusion

St. Georges Medical Centre is committed to equality of opportunity and to providing an inclusive working environment. The post holder is expected to treat patients, colleagues and visitors with dignity and respect at all times.

Flexibility

This job description is intended to provide an outline of the main responsibilities of the post and is not exhaustive. Duties may develop over time in response to changes within the practice, primary care and the wider NHS.

Any significant changes will be discussed with the post holder.

Person Specification

Qualifications

Essential

• Masters degree in Pharmacy (MPharm) or equivalent
• Current registration with the General Pharmaceutical Council (GPhC)
• Qualified Independent Prescriber
• Evidence of relevant continuing professional development

Desirable

• Postgraduate qualification in clinical pharmacy, primary care, diabetes or a related area
• Additional recognised qualification or training in diabetes management

Experience

Essential

• Significant post-registration experience as a pharmacist
• Experience of undertaking clinical medication reviews
• Experience of medicines optimisation and managing complex medication regimes
• Experience of independent prescribing within own scope of competence
• Experience of managing patients with long-term conditions

Desirable

• Experience working in General Practice or Primary Care
• Experience of managing patients with Type 2 diabetes
• Experience of optimising diabetes medication, including newer therapies
• Experience of Structured Medication Reviews
• Experience of polypharmacy and high-risk medication reviews
• Experience of working as part of a multidisciplinary primary care team
• Experience of QOF and other primary care clinical targets

Clinical Knowledge and Skills

Essential

• Strong knowledge of medicines, prescribing and medicines optimisation
• Ability to assess patients and make appropriate evidence-based prescribing decisions
• Ability to recognise the limits of own clinical competence and refer appropriately
• Good understanding of medication monitoring requirements and medicines safety
• Ability to interpret relevant clinical information and blood-test results
• Good understanding of the management of common long-term conditions
• Knowledge of local and national prescribing guidance
• Understanding of antimicrobial stewardship

Desirable

• Strong knowledge and practical experience of diabetes management
• Knowledge of current guidance relating to Type 2 diabetes
• Understanding of cardiovascular and renal risk management in patients with diabetes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St. George's Medical Centre

Address

7 Sunningfields Road

London

NW4 4QR

United Kingdom

Employer's website

https://www.stgeorgesmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children). If a role involves regulated activity and requires a DBS check with a barred list check, you cannot apply if you are on the barred list.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Following your corporate induction you will be expected to attend the Trusts 2-week Induction Programme for RNs, NAs, RMs, ODPs and Paramedics. The programme is full-time (please email [email protected] if this is problematic) and will involve travel to both Trust sites. The programme includes supernumerary shifts in the clinical area, classroom-based sessions and e-learning.

Person Specification

Qualifications/ Experience/ Knowledge

Essential

• Current professional registration as an RMN/AHP/Social Worker with extensive experience of managing a caseload of patients.
• Formal postgraduate qualification in leadership, advanced clinical practise or a relevant specialist area or equivalent relevant experience. Or evidence of postgraduate level knowledge such as level 7 in leadership, complex care, mental health, dementia or behaviour management or equivalent relevant experience.
• Mentorship course or equivalent
• Management qualification or equivalent experience
• Evidence of ongoing professional development in relevant area of speciality supplemented by specialist clinical, managerial training and CPD
• Extensive experience of managing an area; including management of rotas, resources, budgets and staff
• Experience in staff / practice development including undertaking appraisals, supervision and Personal Development Plans
• Recent Complex Care experience
• Evidence of working extensively within Mental Health / Social care settings
• Extensive experience of Mental Health Service Provision including the Mental Health Act 1983
• Experience of delivering/supporting training
• Knowledge of patient discharge processes
• Knowledge of healthcare funding processes
• Knowledge of relevant legislation relating to patient care

Desirable

• Post graduate teaching certificate/module.
• Relevant post registered qualifications
• Safeguarding Adults Level 3
• Managing Challenging Behaviours and Physical Intervention training or equivalent
• An understanding of local health and social care commissioning
• Evidence of participation in using recognised assessment tools
• Experience of conducting own projects successfully
• Experience of working with patients with a dual diagnosis - drug and alcohol
• Experience of taking part in reflective practice and clinical supervision activities

Skills

Essential

• Ability to communicate effectively (written, verbal and non-verbal) and good interpersonal skills.
• Ability to work effectively as a team player, as part of a multi-disciplinary team
• Well-developed IT skills
• Ability to work autonomously without direct supervision
• Able to chair multi-agency meetings
• Knowledge and experience of clinical governance

Attributes

Essential

• Ability to use own initiative and organise and prioritise own delegated workload
• Ability to demonstrate problem solving skills and to be flexible and adapt to changing situations
• Ability to function effectively under pressure and deal with the unpredictable nature of workload and individual patient contact
• Ability to deal with distressing circumstances
• Ability to deal with potential high levels of violence and aggression

Additional requirements

Essential

• Ability to work across sites
• Ability to work flexibly across a seven-day period

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Maidstone and Tunbridge Wells NHS Trust

Hermitage Lane

Maidstone

ME16 9QQ

United Kingdom

Employer's website

https://www.mtw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAJOR DUTIES AND RESPONSIBILITIES

Reception Duties

Utilise computer system to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms

To make new or follow-up appointments over the telephone or in person in accordance with the Practice Policy

Ensure that patients who need urgent appointments are seen in accordance with the Practice Policy

To answer general enquiries in person or on the telephone, explaining surgery procedures.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.

To receive written repeat prescription requests and to issue repeat prescriptions and set out for doctors to check and sign before collection.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors

Action requests for ambulance transportation

Take appropriate action for booking interpreters

Relay messages in accordance with Practice Policy

Receive samples over the desk and store in accordance with Practice Policy until collection

Ensure reception and waiting areas are kept neat and tidy and stocked with relevant patient information

MANAGEMENT OF APPOINTMENT SYSTEM

Ensure total familiarity with all appointment systems in effect

Book appointments and recalls

Monitor effectiveness of the system and report any problems to your manager

OPERATION OF TELEPHONE SYSTEM

Answer external and internal telephones promptly

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure that the system is operational at the beginning of the day

To receive and accurately record messages for GPs, nurses and any other staff

To deal with patient requests for test results

MANAGEMENT OF MEDICAL RECORDS

Retrieve and re file records as required, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc are filed in correct order

Ensure new records are merged with old notes in line with practice policy

Ensure records are kept neat and tidy and in good repair with necessary information recorded correctly on the cover.

To complete necessary documentation for all patients, registered and non-registered making sure all registration forms, new medical records, immunisation cards, summary cards, change of address and temporary registration forms are all complete before the patient see the doctor or nurse

SCANNING

To scan all documents in accordance with the Practice PolicyTo file all scanned documents in the appropriate filing system

START AND END OF PROCEDURES

Open up the premises at the start of the day, and make all necessary preparation to receive patients.

GENERAL

To operate the practice computer, maintaining accurate patient registration details, printing prescriptions making appointments etc.

To act as chaperone on occasions for the doctors or nurses.

To attend training when organised by the Practice Manager

To attend meetings with the Reception Manager and/or Practice Manager when necessary

To assist with mailings and patient recall letters

Photocopy, fax and distribute literature

Shredding confidential material

Opening and distributing post

Any other duties appropriate to the grade

The post holder may be required to change his/her principal responsibilities at any time should the needs of the organisation so demand.

Person Specification

Experience

Essential

• Reception and/or Administration experience
• Team working

Desirable

• Experience of working in a healthcare environment, ideally Primary Care
• Customer Service experience

Skills

Essential

• IT literacy and Clerical skills
• Verbal and written communication skills
• Able to help maintain good communication amongst all members of the team
• Able to work in a busy practice and cope with a variety of demands from patients and professionals
• Able to multi task and remain calm under pressure
• Able to deal with patients and the public face to face and on the telephone in a pleasant, professional and helpful manner.
• Fast learner, able to think on your feet

Desirable

• Familiarity with medical IT system such as EMIS Web.

Knowledge & Understanding

Essential

• Understanding of the need for confidentiality in the workplace
• Understanding of and commitment to Equal Opportunities policies

Desirable

• Understanding of the issues and difficulties faced by the NHS and General Practice in particular

Qualifications

Essential

• English and Maths GCSE minimum grade C, or equivalent

Desirable

• A levels or higher education.
• Professional training

Personal Qualities

Essential

• Ability to work under pressure and respond to different demands quickly and effectively.
• A willingness to learn and work in a flexible manner
• Well organised and motivated
• Supportive and empathetic
• Ability and willingness to work as part of a team and contribute positively to the overall development of the team and the practice.

Desirable

• Enthusiasm for and commitment to working in a Primary Health Care Team environment and providing excellent patient services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St. George's Medical Centre

Address

7 Sunningfields Road

London

NW4 4QR

United Kingdom

Employer's website

https://www.stgeorgesmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Employee Relations

To work with the wider ER team to ensure that all people aspects of absence management support are well managed and communicated.

Provide focused support to the monitoring of compliance with ER policy and process through data analysis and reporting

Provide advice and support to managers in developing attendance management strategies utilising workforce data to proactively monitor hotspots and target areas for improvement; supporting managers to implement relevant initiatives to achieve increased attendance levels so that local and national targets can be met.

Support the Senior ER advisor to identify trends from data to support proactive development of people practices

Provide supported and guided advice and support to managers at all stages of attendance management meetings

Advise/support on Conduct, Early Resolution, and Dignity at Work matters to an appropriate level determined by the Senior ER Advisor/ER Business Partner

With the Employee Relations Team, develop a positive approach to the management of employee relations, building strong working relationships with managers, clinicians, staff and their representatives.

Provide effective support and advice to managers and staff relating to HR queries seeking advice and guidance from the senior ER team as appropriate. This includes the application of Trust Policies and Procedures, NHS terms and conditions of employment and employment legislation

Assist the team in ensuring HR Policies comply with employment legislation & NHS Employers guidance

Continuously seek improvements to HR processes, procedures and administration. Identify opportunities for enhancements to the HR service provided or approaches to increase effectiveness and / or efficiency of the HR department in relation to the organisations goals. Implement improvements where agreed.

With support from a more senior member of the team, participate in the delivery of informal and formal training to managers to increase management capability.

Contribute to the design of training material for managers to support a better understanding of policy and terms and conditions.

To keep and maintain accurate records to demonstrate advice given.

To deputise for the Employee Relations Advisors as required and where appropriate with support

To work within a triage system to be a first point of contact to managers and staff in employment related issues, providing advice on how to deal with a range of issues, including the interpretation of terms and conditions, the implementation of policies, and general day to day line management advice

With guidance, engage with Staff Side and accredited representatives and contribute to a proactive and stable employee relations environment.

Provide, receive and process complex, sensitive and contentious information with support and guidance.

To support managers in hearings and appeals by providing advice, coordination, and presentation of reports

Provide informal individual coaching to managers on appropriate people management issues to develop confidence and competence in the management of people.

Support with the wider team the design and delivery of tailored Human Resource Management learning and development programmes on key topics.

Liaise with networks, external agencies, solicitors as required with support and guidance.

Person Specification

qualication

Essential

• CIPD level 3
• experience of working on human resources
• experience of working in Employee Relations
• experience of providing advice on HR matters
• experience of building relationships with staff side colleagues

Desirable

• working towards or willing towards level 5 CIPD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Pennine Care NHS FT

Address

Trust HQ

Ashton Under Lyne

OL6 7SR

United Kingdom

Employer's website

https://www.penninecare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, reports and correspondence in a timely fashion
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness.
• In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes and complying with QOF requirements.
• Delivering enhanced services.
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).
• Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care

Other Responsibilities within the Organisation:-

• Awareness of and compliance with all relevant Practice policies/guidelines eg.prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarizing of patient records and Read-Coding patient data
• Attending training and events organised by the Practice or other agencies, where appropriate

Confidentiality:-

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety:-

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risk
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:-

• The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Personal/Professional Development:-

• In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:-

• The post-holder will strive to maintain quality within the Practice, and will alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:-

• The post-holder should recognize the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:-

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• *MBBS or equivalent medical degree
• *Full registration with GMC
• *Certification of Completion of Training (JCPTGP/PMETB)
• *Inclusion on Performers List
• *Evidence of a commitment to on-going personal & professional
• development

Desirable

• *MRCGP

Experience

Essential

• *Experience of working in primary care in an area with significant health
• problems
• *Experience of providing primary care in and out of hours

Desirable

• *Experience in development of areas of clinical expertise
• *Experience of audit and improving care for patients

Knowledge & Understanding

Desirable

• *Understanding the role of medical services in a wider public health
• agenda
• *Knowledge of the demographic characteristics that affect health and
• health care in the area
• *Understanding current NHS policies

Personal Skills and Qualities

Essential

• *Ability to communicate clearly and effectively in English, both
• written and verbally.
• *Good organizational skills
• *Time management skills
• *Able to work under pressure
• *Working on own initiative
• *IT skills (including word processing and database work) as relevant
• to General Practice
• *Committed to quality and patient satisfaction
• *Committed to equal opportunities
• *Team worker

Other

Essential

• *Committed to working as part of a multi- disciplinary, multi-agency primary care team
• *Openness to explore alternative working practices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Valentine Health Partnership

Address

Ferryview Health Centre

25 John Wilson Street

Woolwich

SE18 6PZ

United Kingdom

Employer's website

https://www.valentinehealth.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Person Specification

Personal Qualities

Essential

• Self motivated and innovative
• Assertive and Confident
• Empathetic and Supportive
• Flexible to meet the needs of 7 day, extended hours community service
• Access to a car for business use on a daily basis
• Ability to manage and diffuse stressful situations
• Able to deal with occasional unpleasant working conditions
• Enthusiastic

Skills & Knowledge

Essential

• Advanced clinical skills
• Able to work as an autonomous practitioner.
• Can demonstrate experience of acute disease management and crisis care
• Ability to manage complexity and develop and sustain partnership working with both individuals and across organisations
• Ability to manage high pressured situations
• Able to prioritise workload, achieving a balance between clinical and other aspects of role
• Communication skills including presentation skills
• Leadership skills with ability to engage and deliver change through negotiation and partnership working
• Management skills with team building abilities
• IT skills

Desirable

• Evidence of recognised knowledge/skills in service improvement.
• Caseload management

Experience

Essential

• Substantial post registration experience.
• Leadership experience in a a healthcare setting
• Proven experience of working as an independent practitioner
• In-depth knowledge of recent NHS legislation, relevant to community
• Experience of leading, planning and completing audit/research
• Experience of teaching and mentoring of staff across the multidisciplinary team

Desirable

• Post Graduate Leadership Qualification
• Evidence of applying research in practice.
• Leadership Qualification

Qualifications

Essential

• MSC in Advanced Clinical Practice
• Relevant professional health degree (nursing or AHP ( Physio or OT)
• Evidence of recent CPD
• Current registration with NMC, HPC or other statutory body
• Independent non-medical prescriber (V300)

Desirable

• Communication/counselling skills training
• Specialist Practitioner
• Coaching/Mentoring qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Trafford House

7 Southmoor Road

Wythenshawe, Manchester

M23 9XD

United Kingdom

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

Essential

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.

Desirable

• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

Essential

• Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
• Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

University College London Hospitals

235 Euston Road

London

NW1 2BU

United Kingdom

Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Liaise with Walsall Child Development Service staff members, service users, childrens services and Trust support staff in person, via telephone and email.

Demonstrate a caring and professional approach towards service users and the public when performing reception or clerical duties.

Escalate service user queries to the relevant clinical staff as appropriate.

Show a caring and professional approach towards service users and carers via telephone or face to face. This may require acting with resilience to deal with sometimes distressed service users in an empathic manner.

Clerical duties: maintaining accurate electronic filing systems, diary management, scanning clinical notes if required. Maintain patient information. Inputting patient data accurately and timely. Supporting discharge and archiving processes

Person Specification

Qualifications

Essential

• Educated to GCSE, grade C/Level 4 or above (or equivalent) in English Language and Maths

Knowledge and experience

Desirable

• Previous NHS experience within a health setting would be advantageous.
• Clerical and administration experience

Key Competencies

Essential

• Good verbal and written communication and listening skills
• IT literate - Knowledge of Microsoft packages
• Knowledge of children's NHS services
• Excellent telephone/reception manner

Skills and Aptitudes

Essential

• Able to work under pressure and meet deadlines whilst maintaining a high level of accuracy
• Good organisational skills

Flexibility

Essential

• Flexible approach to duties
• Flexible approach to learning new skills and/or adopting new systems of working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Child Development Centre

Coalheath Lane

Shelfield

WS4 1PL

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience

Essential

• Clerical/administrative experience, including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person

Desirable

• Previous NHS experience
• Experience of using a Patient Administration System

Qualifications and Training

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• IT skills or qualifications to ECDL/RSA standard, or equivalent experience

Desirable

• Degree qualification in relevant subject

Skills and Abilities

Essential

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work on your own, using your own initiative, if required
• Confidence to handle difficult conversations with patients, relatives and carers
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail

Desirable

• Working knowledge of outpatient policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Royal Infirmary

Marlborough Street

Bristol

BS2 8HW

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Pay depending on experience, from £11.50 an hour

• Arrange appointments, tests and follow-ups
• Work with the other receptionist to ensure the practice runs smoothly
• Taking instructions and implementing instructions from Practice Manager & Partners
• Provide clerical assistance to staff as required
• Filing, retrieving and monitoring paperwork from patients and staff members
• Signpost and redirect patients to members of the healthcare team
• Having clear and professional communication skills both in-person and over the phone with clear diction and articulation
• Maintaining patients notes and data entry in accordance with the information a patient may relay to you
• Be well informed on the practices procedures and be able to clearly explain this to patients or visitors
• Redirect letters and results to the appropriate member of staff
• Maintain patient confidentiality
• Stay up to date with staff training
• Clinically code data on EMIS web clinical system

Person Specification

Qualifications

Essential

• GCSE grade A-C (9-4) in English and Maths (or equivalent)

Desirable

• NVQ in Customer Service or equivalent experience

Experience

Essential

• Experience working with the general public
• Experience in administrative roles
• Experience working in a healthcare setting

Desirable

• Previous experience as a GP receptionist
• Previous experience as a general receptionist
• Knowledge of the EMIS system

Employer details

Employer name

Islington Central Medical Centre

Address

Islington Central Medical Centre

28 Laycock Street

London

N1 1SW

United Kingdom

Employer's website

https://www.islingtoncentralmedicalcentre.org/ (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

Post Title: Bank Health Care Assistant

Responsible to: Ward Manager

Grade: Local Pay scale

Hours: Ad Hoc

Job Summary:

Accountable to Deputy Service General Manager/Head of Nursing.

The post Holder will work as part of the multidisciplinary ward / departmental team undertaking duties in relation to patient care and a full range of support functions including clerical duties.

The post holder will provide delegated, supervised work and duties assigned by a Registered Nurse /midwife as appropriate, ensuring that there is continual feedback to the Registered nurse about the patients condition.

The post holder will contribute to the delivery of quality patient care to meet their physical, psychological and social needs maintaining privacy and dignity at all times.

Key Result Areas & Performance:

Work as part of the multi-disciplinary team in giving an excellent standard of care to a variety of different client groups.

To assist in the regular assessment of patient condition by observing vital signs and reporting findings back to qualified staff.

To support the promotion of health and prevent ill-health in staff, patients and their relatives.

Promote and maintain a safe and pleasant environment for patients, visitors, and colleagues.

Check the readiness for use of emergency/special equipment and ensure all equipment in use, is in good working order.

The post holder must keep up to date with all mandatory training requirements for the post.

Have knowledge and understanding of all relevant Trust policies, including the Major Incident Plan.

Have knowledge of and adhere to relevant parts of national legislation, including Health and Safety at Work Act, COSHH Regulations, and Moving and Handling Regulations.

Transport people and/or items safely and to time consistent with legislation, policies and procedures.

To report any faulty equipment in the trust to shift co-ordinators to ensure quick maintenance carried out.

Work force

To deliver an excellent standard of safe, effective care with a group of patients under the direction of qualified members of the multidisciplinary team.

General

Needs to have a full range of movement as will be required to undertake a variety of manual handling skills.

Be prepared to deal with bereaved families and friends.

Can be a stressful environment- there is a risk of exposure to verbal/physical aggression.

The post-holder must be flexible and adaptable to change.

Ensure works within infection control policies- high risk of working with body fluids present.

Person Specification

Experience

Essential

• 6 Months NHS General Hospital Experience as a Health Care Assistant

Knowledge & Skills

Essential

• Ability to communicate clearly and effectively.
• Must pass basic numeracy and literacy tests as set out by the Trust
• Good basic hygiene skills (e.g. food handling, hand washing etc.)
• Punctual and reliable
• Must be computer literate
• Ability to follow a clear instruction and feed back to senior staff.
• Able to prioritise and meet deadlines.
• Ability to work as part of a team, as well as on own initiative.
• Caring for people.
• Manual handling of patients using lifting aid

Personal Qualities

Essential

• Flexibility- Able and willing to work flexible shift patterns, internal rotation to day and night duty and unsocial hours, according to service needs.
• Able and willing to move from department to department depending on service needs
• The ability to take instruction and guidance to enhance caring skills
• Enthusiasm to learn and progress within the care profession

Qualifications

Essential

• Good general education - Minimum GCSE A-C in Maths/English or equivalent

Desirable

• NVQ Level 2 in Health and social care or HCA Care Certificate
• Moving & Handling, Infection control, Fire safety and Safe Guarding Certificates within 1 year

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Lewisham Hospital Nhs Trust

Lewisham High Street

London

SE13 6LH

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Covering reception desk greeting patients and visitors with a professional and friendly manner.

Manage the booking system efficiently, signposting patients to the relevant services.

Answering incoming calls, respond to queries and manage email correspondence promptly.

Assist clinicians as needed, including handling paperwork, stocking consultation rooms and daily end of day duties to ensure the rooms are meeting infection control standards.

Manage office supplies, handling incoming/outgoing post and perform general administrative duties.

Maintain accurate patient records and ensure confidentiality.

Candidates must have strong communication skills, be friendly, reliable and willing to learn and develop their skills. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

The post-holder will participate in any training programme implemented by the practice as part of this employment.

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise needs of people for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Previous experience in dealing with the public such as a receptionist or customer service role. Excellent interpersonal and communication skills. Willingness to learn new skills. Flexibility. Ability to work in a fast paced environment. Attention to detail and ability to prioritise own workload. Calm and caring attitude.

Desirable

• Previous work experience in General Practice or similar setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Lane Practice

Address

1-6 City Green

Sunderland

Tyne & Wear

SR2 7BA

United Kingdom

Employer's website

https://parklanepracticesunderland.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments.

2. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images. Recognising any Red Flag symptoms and escalating these to consultants.

3. Once trained, individuals to maintain a high knowledge of Lorenzo, E-referral service, Image Exchange System, Electronic Patient Record, Spinal Portal, Bookwise, Internal Patient Waiting Lists, Synapse

4. Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.

5. To highlight any referrals that require urgent attention and deal with them promptly; this may involve discussions with the medical/divisional teams directly to arrange where the patient needs to be booked

6. To monitor daily the Patient Tracking Lists (PTL) for the designated specialties by tracking, booking and closing patients episodes and pathways where appropriate, ensuring that all new patients are booked according to current waiting times targets and the PTL is complete by the monthly/weekly deadline

7. To be responsible for authorised over booking where appropriate, ensuing priority of patients is considered through reviewing several databases and consideration a range of options, such as diagnostics, new and old patients and patients in trouble, seeking assistance from the Outpatient Team Leader or Administrative Service Manager when needed.

8. Support patients in trouble by escalating concerns to Consultant colleagues and the safeguarding team as necessary.

9. Ensure all relevant documentation is scanned onto EPR and filed as appropriate.

10. Liaise with Team Leader regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management.

11. Provide a daily report on the status of the outpatient waiting list for consultants to whom you are assigned.

12. Ensure that patients receive all the relevant documentation pertaining to their appointment.

13. Plan and liaise with consultants regarding appointments to enable prioritisation of work.

14. Whilst arranging appointment dates use knowledge of clinic capacity.

15. To constantly work adhering to the Access Policy, keeping abreast of changes as communicated by Senior Staff.

16. Ensuring Choose and Book appointments are booked in correctly, where not, ensuring the appointment is rescheduled appropriately and the patient is informed.

17. Re-arrange or cancel full clinics as directed by the operational team (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics.

18. Re-arrange or cancel clinic appointments as requested by the patient (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics.

19. Provide detailed information for clinicians regarding their waiting lists.

20. Provide a high level of customer care exchanging information with patients and staff regarding outpatient processes and procedures, such as discussions around individual needs, such as adjustments for patient appointments.

21. Liaise with the Head of Patient Access and Administrative Services Managers to ensure all clinics are utilised and planned efficiently. Notify Consultants on any factors they made need to know resulting in their clinic being affected.

22. To deal with queries from patients, Secretaries, medical and nursing staff in a diplomatic and sympathetic manner, both on the phone and face to face.

23. Ensure all clinic appointments are outcomed correctly from either the clinical outcome form or once the clinic dictation is typed.

24. Communicate with the discharge team to ensure follow-up appointments are booked at a requested point of time, balancing needs and requirements such clinic capacity and Consultant availability.

25. Escalate appropriate issues to Consultants, operational Management, Team Leader &/or Administrative Service Manager.

26. Regularly deal with queries from anxious patients or relatives (gaining appropriate confirmation of patients permission do so) when giving difficult messages such as delays to appointments which can often be met with high emotion, then requiring staff to utilise empathy and direct as appropriate.

27. Deal with Outpatient teams inboxes daily along with personal email, responding in a prompt and correct manner.

28. Participate in providing training within the Department, making sure individual training matrix is up to date.

29. Maintain Lorenzo details and update patient details.

30. Liaise with the Outpatient resource team re: changes, bookings, cancellations. This is to ensure that resources can be appropriately reallocated as necessary.

31. Liaise with other Hospitals to ensure notes and x-rays are forwarded for patients attending clinic.

32. Participate in maintaining physical waiting list filing and general healthcare record filing system.

33. Provide support to the Head of Patient Access, Administrative Services manager and Team Leader.

34. To participate in general administration duties such as the answer phone, cancellation email, post, date stamping, photocopying, scanning and any other technology that may be introduced to support the Trusts systems and processes

35. To contribute to the ongoing service improvement plans and policies for Outpatients, being open to changes to current practices and offering input into meetings/workshops as required.

36. Participate in mandatory training and induction programmes as well as staff appraisal and objective setting

37. Expected to concentrate for long periods of time (up to 2 hours), undertaking outcomes and analysis of Patient Target List.

38. Individuals can expect frequent interruptions from patients calling the department and also colleagues requiring urgent support.

39. There will be occasional exposure to verbal aggression whilst communicating unwelcomed news which can be challenging such as delays to appointments.

40. Ensure all communications and data storage is filed and stored in line with Trust policies and procedures and GDPR.

Person Specification

Qualifications/Training

Essential

• NVQ Level 3 or equivalent experience
• GCSE Maths and English

Skills/Knowledge

Essential

• High level of verbal and written communication skills

Desirable

• Knowledge of outpatient booking systems
• Knowledge of NHS RTT Targets

Aptitudes and Attributes

Essential

• Team player / able to work flexibly
• Good telephone manner
• Ability to organise and prioritise own work

Desirable

• Able to use a variety of hospital computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The RJAH Orthopaedic Hospital NHSFT

Oswestry

SY10 7AG

United Kingdom

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)