Job description

Job responsibilities

Please see the attached job description and person specification for more information about the role.

Person Specification

Knowledge and Experience

Essential

• Experience of working in a customer/patient focused environment
• Understanding of the importance of maintaining confidentiality
• Experience dealing with people (customers, patients) over the telephone or in person

Desirable

• Experience of dealing with patients appointments

Specific Skills

Essential

• Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers
• Excellent organizational skills
• Ability to work as part of a team

Qualifications

Essential

• Educated to GCSE/O level or equivalent work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospital Bath

Combe Park

Bath

BA1 3NG

United Kingdom

Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Participate in routine and specialised techniques in Histology and Neuropathology, plus any other areas as required. This will require the unsupervised preparation of high risk and specialist material eg renal biopsies, to the necessary quality standards.

Participate in all internal and external quality control/quality assurance systems and schemes, appropriate to the area of work and, using advanced knowledge of staining techniques and pathology, have the necessary competence to send out work to the medical staff.

To be jointly responsible for maintenance of adequate stocks of reagent and consumables to ensure continuous service provision in the section and the laboratory in general.

Participate in and conduct staff annual appraisals and set/achieve relevant objectives.

To rotate through sections of the Department as required.

Person Specification

Knowledge & Experience

Essential

• Ability to demonstrate and apply proven knowledge of the pathology of disease
• Ability to perform all techniques relevant to the area of work

Desirable

• oPractical demonstrable experience using Microsoft Office based applications

Qualifications

Essential

• BSc (Hons) in Biomedical Sciences or a degree acceptable to the IBMS and Health Care Professions Council (HCPC)
• State registration with the HCPC as a Biomedical Scientist

Desirable

• Associate of the Institute of Biomedical Sciences (AIBMS) or Fellowship

Aptitude & Abilities

Essential

• Excellent communication skills, being able to deal with patients and staff at all levels of the organisation with tact and diplomacy
• Excellent time management and organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Cellular Pathology Derriford Hospital

Derriford road

Plymouth

PL6 8DH

United Kingdom

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Demonstrate clinical expertise and credibility and ensure delivery of high quality, evidence-based patient care is a priority through role modelling and leadership.
• Take appropriate action to address any shortfall, errors or omissions.
• Ensure robust and effective communication throughout the department.
• Investigate adverse events, near misses and complaints attached to the department.
• Encourage reflective practice.
• Organise and manage the staff and the department on a daily basis to ensure it reflects clinic scheduling and escalate any gaps or concerns.
• Explore new ways of working and developing systems to enhance patient care.

Person Specification

Experience & Qualifications

Essential

• RN Adult or equivalent with current NMC registration
• Teaching/Mentoring qualification
• Diploma or Degree level studies or equivalent knowledge
• Demonstrable evidence of continuing professional development

Knowledge

Essential

• Knowledge of NMC codes
• Demonstrative knowledge of clinical governance framework
• Knowledge of health and safety in a work environment
• Understanding of infection prevention and control and evidence of application
• Knowledge of the Health & Safety at Work Act 1974
• Knowledge of vulnerable adult and child protection issues

Key skills

Essential

• Previous Orthopaedic knowledge & skills
• Strong evidence of behaviours aligned with the NWA values
• A team player able to work well with others & demonstrate commitment to team objectives and changes in practice
• Ability to work effectively in a busy environment
• English language (listening, reading, writing, speaking) proficiency at the level identified by the relevant regulatory body
• Excellent verbal communication and interpersonal skills, able to deal with stressful and conflict situations demonstrating tact, diplomacy, persuasion as well as authority
• Good record keeping and written presentation skills
• Ability to problem solve, anticipate and forward plan
• Can effectively prioritise & co-ordinate own work and for all staff working on the ward
• IT and standard keyboard skills

Other requirements

Essential

• Awareness and respect for colleagues, patients and relatives cultural, religious and emotional needs and beliefs
• Able to demonstrate behaviours consistent with the Trusts Values and Behaviours
• Professional appearance & behaviour
• Good previous attendance record
• Satisfactory enhanced DBS check against vulnerable groups barred lists

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough

Edith Cavell Campus

Peterborough

PE3 9GZ

United Kingdom

Employer's website

https://www.nwangliaft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Covering reception desk greeting patients and visitors with a professional and friendly manner.

Manage the booking system efficiently, signposting patients to the relevant services.

Answering incoming calls, respond to queries and manage email correspondence promptly.

Assist clinicians as needed, including handling paperwork, stocking consultation rooms and daily end of day duties to ensure the rooms are meeting infection control standards.

Manage office supplies, handling incoming/outgoing post and perform general administrative duties.

Maintain accurate patient records and ensure confidentiality.

As Reception Supervisor, you will provide leadership and day-to-day support to the reception team. You will:

• Assist in the recruitment, induction, training, and development of reception staff.
• Maintain and update reception handbooks and "how to" guides.
• Lead by example, modelling professional behaviour and a patient-first approach.
• Monitor mandatory training compliance and support ongoing staff development..
• Create and manage weekly reception rotas, approve annual leave, and arrange cover where required.
• Manage day-to-day team issues and resolve conflicts, escalating to management where necessary.
• Deal with more complex patient enquiries, including informal complaints, before escalation.
• Continually assess and evaluate reception systems, recommending improvements to the Practice Manager.

Person Specification

Qualifications

Essential

• Minimum GCSE English and Maths Grade C/4 (or equivalent).
• Experience using EMIS

Desirable

• Additional training or certification in medical office administration or healthcare administration

Experience

Desirable

• Previous experience in a medical receptionist role or similar administrative position (preferred).
• Excellent interpersonal and communication skills, with the ability to interact professionally with patients, staff, and visitors.
• Proficiency in using computer software for appointment scheduling, electronic medical records, and general office tasks.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks in a fast-paced environment.
• Knowledge of medical terminology, billing procedures, and privacy regulations.
• Compassionate and empathetic attitude towards patients, with a commitment to providing outstanding customer service.
• Knowledge of patient confidentiality, the Data Protection Act 2018, and GDPR.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Lane Practice

Address

1-6 City Green

Sunderland

Tyne & Wear

SR2 7BA

United Kingdom

Employer's website

https://parklanepracticesunderland.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please ensure you refer to the Job Description attached where you will find the full details of the role and its responsibilities, as this will support you when completing your application.

Person Specification

Education

Essential

• Relevant level 4 qualification in business administration or project management. (E.g. NVQ level 4, diploma, HNC etc)

Skills and Knowledge

Essential

• Advanced computer literacy/skills in Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint etc)

Experience

Essential

• Previous administrative experience is required, in particular working in a fast paced environment, with competing demands for attention.

Desirable

• Knowledge and/or experience of Trauma Risk Management

Disposition

Essential

• Ability to work autonomously, prioritise own workload and act on own initiative to agreed deadlines but is equally a strong team player.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Bernicia House / Home Working

TBC

NE15 8NY

United Kingdom

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Founded in 1879 we are one of the oldest GP surgeries in the UK. We pride ourselves on traditional values of family practice with all of the facilities of modern healthcare such a Skype / Facetime and electronic remote prescribing. We continue to work from the adjacent house to where we were founded.

If you are driven, have personality and enthusiasm and are looking for an opportunity with excellent career prospects within a GP surgery, then we would love to hear from you.

As a Telephonist you will be responsible for answering the telephone, accurately taking and relaying messages efficiently and ensuring the smooth transition of calls are met and patient needs are taken care of. You will be the first point of contact

Alongside primarily answering calls you will aid in helping the Receptionists tackle administrative task such as contacting patients to book in appointments and relay messages to Patients from the GP

Telephonist - Skills & Experience

- Must possess an excellent telephone voice

- Have an outgoing personality and enjoy customer contact

- Confident and polite telephone manner with an excellent command of the English language.

- Ability to deliver excellent patient service

- Good interpersonal skills to be able to deal with patients at all levels

- Ability to work in a team environment

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English and Maths

Experience

Desirable

• - Experience of working in primary care - Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gray's Inn Medical Practice

Address

Grays Inn Medical Practice

77 Gray's Inn Road

London

WC1X 8TS

United Kingdom

Employer's website

http://graysinnmedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Manage a busy reception, handling patient face to face queries and dealing with incoming phone calls.

To use the e-Referral system for referrals to hospitals and other care providers.

To scan and file all correspondence into patients medical records using the docman system.

To triage all clinical correspondence and workflow necessary documents to clinicians.

Code all relevant clinical information into patients medical records.

To make, cancel and amend appointments.

To establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.

To process all insurance and solicitor reports in a timely manner.

To process copies of medical requests for patients and insurance companies in a timely manner.

To complete all tasks in workflow manager to include deductions, GP2GP etc.

To efficiently deal with tasks from GPs, nurses and other staff.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.

To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.

Person Specification

Qualifications

Desirable

• Experience with emis

Experience

Essential

• Experience of working within a primary care setting and team.
• Experience of handling patients queries in a calm and professional manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hope Citadel Healthcare CIC

Address

Hill Top Surgery

Fircroft Road

Oldham

OL8 2QD

United Kingdom

Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities:

• In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance, including working within policies regarding family violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current Practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Undertaking any other duty as reasonably requested by the practice to facilitate adequate provision of services to patients
• Continuing personal development and education; attending training courses when relevant/required

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Personal/Professional Development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

This job description is issued as a guideline to help you understand the duties you will be expected to undertake. It may be changed from time to time to meet any new working requirements after discussion between you and the doctors. It does not form part of your contract of employment.

Person Specification

Knowledge and Skills

Essential

• - Understands the importance of evidence based practice and clinical effectiveness
• - Understanding of Clinical Governance and quality issues and health and social policy
• - Ability to make good clear concise medical notes, both computerized and manual
• - Experience of Microsoft Office applications
• - Excellent interpersonal and communication skills
• - A solutions focused approach
• - Ability to listen and empathize
• - Potential to cope with stressful situations
• - Ability to undertake responsibility
• - Able to work as part of a multi-disciplinary team
• - Understanding of the role of teamwork in providing quality care
• - Trustworthy
• - Flexible and a good time keeper
• - Good organizational and time management skills
• - Ability to manage and facilitate change
• - Understanding and acceptance of and adherence to the need to keep strict confidentiality
• - Ability to use own judgement, resources and common sense
• - Able to work under pressure and within an ever changing environment
• - Effective team worker
• - Decisive, confident working style with the ability to deal with competing priorities
• - Commitment to continuing professional development

Qualifications

Essential

• - Full GMC Registration, MBBS / MBChB or equivalent
• - Not subject to suspension under section 41A of the Medical Act 1983
• - Qualified GP with Certificate of Completion of Training (CCT)
• - Currently on National Performers List
• - Has DBS clearance
• - Has had an annual NHS appraisal where applicable
• - Has been revalidated as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bolton Community Practice C.I.C

Address

Waters Meeting Health Centre

Waters Meeting Road

Bolton

BL1 8TT

United Kingdom

Employer's website

http://www.boltoncommunitypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you looking for an exciting Patient Pathway Co-Ordinator role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Person Specification

Qualifications

Essential

• NVQ 4 or equivalent experience
• A Level in English and Maths

Knowledge and Experience

Essential

• Significant previous administrative experience within a healthcare setting and experience in using hospital systems
• Up to date knowledge and understanding of key access targets e.g. 18 weeks Referral to Treatment, 2 Week Wait
• Experience of working with IT office packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Broomfield

Court Road

Chelmsford

CM1 7ET

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

In Summary the main responsibilities are:To manage, prepare, calculate and administer a designated pensions portfolio for the Royal Wolverhampton NHS Trust (RWT) and its shared service partners.

To be able to work independently or as part of a team and responsible for providing an accurate, timely pension service.

The post holder is responsible for maintaining accurate Pension records for all members of the NHS Pension Scheme employed by the Trust. To provide information and advice in a timely manner to employees, manager and or executive.

To ensure compliance regarding all statutory Pension requirements, ensuring all deadlines are met.

The Employee Services team processes a combined payroll for around 45,000 employees. This must be paid in line with both local and national policy and within the strict payroll processing deadlines that exist. The team has contact with staff every day in connection with queries regarding payments and these are dealt with promptly and professionally.

The work of the team impacts on every single employee within the Trusts and good customer service is key to their success.

Person Specification

Experience

Essential

• Previous experience of Pensions
• Basic Experience and Knowledge of HMRC Statutory Regulations, Pension, RTI and Auto Enrolment.
• Previous experience of ESR
• Experience of calculating basic payroll and pensions.
• Advanced IT skills

Desirable

• Previous experience of NHS Pensions
• Knowledge of NHS Pension Regulations for the two separate schemes (NHS Pensions and NEST).
• Experience and Knowledge of AFC, Medical & Dental Contract, HMRC Statutory Regulations, NHS Pension, RTI and Auto Enrolment.

Qualification

Essential

• Minimum of 4 GCSE's, Grade C or Above including English & Maths
• NVQ level 3 Pensions plus training, skills and experience to diploma level or equivalent.
• Knowledge of payroll and pension rules and regulations.

Desirable

• Specialist knowledge of NHS payroll and pension rules and regulations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

Building 12, New Cross Hospital

Wolverhampton Road, Heath Town

Wolverhampton

WV10 0QP

United Kingdom

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

Assess, plan, implement and evaluate midwifery care for women on the PAS pathway, ensuring privacy, dignity and personalised support throughout their antenatal and postnatal journey.

Provide specialist clinical expertise and guidance to midwifery and medical colleagues involved in the care of women with suspected or confirmed PAS, supporting safe, coordinated decisionmaking.

Prioritise and develop individualised care pathways based on comprehensive risk assessment, ensuring that plans reflect each womans clinical needs, wellbeing and preferences.

Analyse and evaluate the effectiveness of PAS care pathways, identifying areas for improvement and providing professional advice to enhance safety, quality and consistency.

Maintain accurate, timely and professional documentation in line with Trust policies, national standards and regulatory requirements.

Use advanced interpersonal and communication skills when supporting women and families experiencing complex issues such as safeguarding concerns, domestic violence, mental health challenges, substance misuse or sexual health matters.

Communicate complex and sensitive information with empathy and clarity, ensuring women and their families feel supported and reassured during discussions about diagnosis, treatment plans and potential complications.

Apply counselling skills when delivering difficult news, supporting bereavement, or discussing outcomes related to antenatal screening and PASassociated risks.

Work collaboratively with specialist teams and other relevant MDT members to ensure seamless care

Maintain uptodate knowledge of PAS guidelines, quality standards and best practice, ensuring care delivery remains evidencebased and aligned with national recommendations.

Monitor and evaluate the quality of PAS care, identifying variances, addressing concerns, and taking proactive steps to improve pathway performance and patient experience.

Management

Ensure that the day-to-day service delivered as required by the service needs

Promote best practice in health, safety and security.

Monitor and maintain the efficient use of physical and/or financial resources within the current financial constraints reporting any deviances to the manager promptly.

Liaise with the multidisciplinary team and multi-agencies co-coordinating and participating in case discussions as required.

Ensure that the service is a positive learning experience for students and junior staff and meet the necessary standards for placement.

Identify and manage challenging behaviours as directed by trust policies

Recognize, communicate and reward the achievements of staff in a learning capacity and provide constructive feedback, advice and on-going practice.

Provide professional leadership and support to colleagues.

Lead and develop the implementation of care pathways for the services of women on the PAS care pathway.

Ensure that essential information on the clients condition and progress is recorded appropriately according to NMC guidelines.

Monitor progress of work recognising changing priorities and implement corrective actions within own limits and informing the relevant people.

Act as a mentor and assessor to assigned learners and teach and support them through their competency assessments as required.

Lead in the appraisal process for a defined group of staff in accordance with trust policies.

Communicate clearly with colleagues and provide them with opportunities tocontribute to the planning and organization of work.

Deal personally with clients, families and carers in order to aid resolution of complaints. Report all incidents, complaints or accidents to the Matron and assist in their investigation and resolution.

Monitor and manage sickness and absence in accordance with trust policies.

Have active involvement in the recruitment and selection process.

Monitor, control and store resources/supplies according to the requirements and specifications of the clinical environment.

Implement and propose changes to policies/practices in own area.

Participate effectively to evaluation studies (e.g. patient satisfaction surveys and audit).

Identify and take action in accordance with trust policy where necessary to address discrimination and oppression.

Monitor and maintain health, safety and security of self and others in own work area. Adhering to lone worker policy.

Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via the hospital incident reporting system.

Identify training needs in health and safety whilst identifying appropriate resources.

Professional Development

Undertake Midwifery care consistent with evidence-based practice, transferring and applying knowledge and skills to meet client/familys needs.

Influence and prioritize the development of knowledge, ideas and work practice in self and others.

Maintain a high clinical standard and facilitate application of theory to practice.

Assess, identify and evaluate own knowledge and practice needs in relation to knowledge and skills required to meet the demands of the job.

Undertake annual mandatory training updates and other relevant courses in line with Trust and local policies.

Promote the profession of Midwifery and ensure midwifery care is evidence-based and in line with best practice.

Take an active role in the implementation of the emerging Nursing and Midwifery agenda.

Embrace the public health agenda and support the delivery of local plans e.g. breastfeeding, smoking cessation.

Undertake data collection effectively using the agreed systems.

Contribute to audit/benchmarking within the clinical area supporting the introduction of a change in practice if indicated.

Accountable for own professional actions undertaking all duties having regard to the NMC Code of Professional conduit for the nurse, midwife and health visitor and their professional contribution to Clinical Governance

Lead and develop in new service innovations as required

Child Protection

All employees have a duty and a responsibility to protect and safeguard children.

Have a working knowledge of the child protection procedures and contacts within the Trust for further help and guidance.

To effectively communicate to their team, sharing inter-agency child protection correspondence

Responsibility for instigating and communicating child protection issues to professionals within the maternity unit, ensuring documentation follows agreed pathways.

Person Specification

Qualifications

Essential

• Registered Midwife with current UK NMC pin number
• Post registration experience

Experience

Essential

• Experience within a clinical specialty.
• Experience of working with multidisciplinary teams.
• Expert knowledge of caring for women and families in the acute/community setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton Road

Wolverhampton

WV10 0QP

United Kingdom

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

A key focus of the role will be leading the scoping and coordination of NICErecommended psychological therapies for people with serious mental illness and complex mental health needs across the BNSSG footprint. Working in close partnership with senior leaders in the third sector, IAPT services and wider system partners, you will support the development of a more standardised, equitable and sustainable model of provision, including the expansion of supervision and training capacity.

The postholder will also lead on the coordination of NHSEfunded psychological therapy training programmes across BNSSG, including demand scoping, allocation of training places and alignment with strategic workforce priorities.

LEADERSHIP AND SERVICE DEVELOPMENT

To lead the scoping of the provision of NICE recommended psychological therapies and psychologically informed interventions across the BNSSG division (community and inpatient) for people with serious mental health problems.

To work with partners in the VCSE sector and local IAPT services to develop a model to improve access to evidence based psychological interventions/ therapies for people with serious mental illness and complex mental health needs across BNSSG.

To work collaboratively with system partners to develop a more standardised and equitable model of care for the provision of psychological therapies/ interventions, including expansion of supervision capacity. In particular you will focus on AWP provision across the BNSSG division.

To provide professional leadership to the Divisional Therapies Services, ensuring that everyone receives support, supervision, annual appraisals and a development plan which ensures on-going service development that fits the needs and priorities of each sector. To work with the Clinical Director, locality Clinical Leads and Heads of Therapy to ensure good governance of these services.

To strategically lead the planning and development of BNSSG Therapy Services working with other senior managers and Clinicians to ensure that these services meet the ambitions of the 10 year plan.

To work with system partners to ensure a whole system approach to the provision of therapeutic interventions, training, supervision, clinical outcomes and service evaluation.

To liaise with the Clinical Director, Division and Locality Managers/ Leads to ensure that an appropriate range of services and interventions are provided by psychological therapists within community teams and inpatient services, including IAPT.

To take a lead role in service/business development and performance and clinical outcome monitoring of therapy services across BSNSSG. This includes horizon scanning for new service development opportunities which support the Divisional Business Plan, especially those working with system partners and Primary Care.

To identify gaps in service provision and also to seek opportunities for the development of Therapy Services in the BNSSG Division within defined frameworks.

To lead the redesign of therapy services across BNSSG division and work with the locality managers and leaders to redesign services promoting the development of services in line with national guidance. This includes ensuring that therapy services are integrated across care pathways so that interventions can be provided where the person is in their care.

To be a source of clinical expertise to managers, professional colleagues and leaders within the Trust and across the BNSSG system on both public and internal matters.

To deal with complaints and disciplinary matters in liaison with other managers and professional leads both within and outside of Therapies, especially those of a particularly complex nature.

To support the negotiation of innovative, integrated ways of working with system partners to ensure service developments in the area of therapies are driven by population need.

To convene and chair regular therapy meetings in the Division and across the BNSSG System to improve integration, monitor performance and outcome measures, share learning from experience and coordinate integrated approaches to quality improvement.

To establish a framework for effective management of therapy staff in the Division.

To ensure that Trust Health and Safety Regulations are adopted within the Therapy Services.

To identify appropriate staffing levels and skill mix for Psychological Therapies, drawing on advice from relevant colleagues as required and promoting innovation.

To promote the Trust in professional networks and to ensure that other Therapy staff do likewise in specific situations relevant to their posts and responsibilities.

To manage senior clinical staff in divisional roles.

To participate in the Senior Out of Hours on call Rota.

CLINICAL (Note therapy covers Psychology, CBT/ IAPT, Arts Psychotherapy , Psychotherapy, Family Therapy Occupational Therapy, Physiotherapy, Dietetics )

To provide a highly developed, evidence based clinical care comprising assessment, formulation and therapy, consultation and teaching and supervision.

To formulate plans for the treatment and/or management of a client's mental health problems based upon an appropriate conceptual framework, and employing methods based upon evidence of efficacy, across the full range of care settings.

To be responsible for implementing a range of therapeutic interventions for individuals, carers, families and groups, adjusting and refining psychological formulations drawing upon different explanatory models and maintaining a number of provisional hypotheses.

To make highly skilled evaluations and decisions about treatment options taking into account both theoretical and therapeutic models and highly complex factors concerning historical and developmental processes that have shaped the individual, family or group.

To be responsible for ensuring that all members of the therapy services have access to a psychologically based framework for the understanding and care of clients of the service, through the provision of advice and consultation and the dissemination of expert knowledge, research and theory.

To communicate in a highly skilled and sensitive manner, complex information concerning the assessment, formulation and treatment plans of clients under their care to clients, carers, relatives and other staff and respond appropriately in situations where there is hostility or a highly charged emotional atmosphere.

To receive appropriate Clinical and Caseload supervision for all aspects of clinical work.

To fully implement the Integrated Care Programme Approach in all aspects of clinical work.

To carry a small highly complex caseload.

PROFESSIONAL

To fully observe relevant Professional Practice Guidelines.

To work with Professional Leads to maintain and further develop high standards of practice, through co-operative work and peer supervision with other Therapy staff within and outside the Trust.

To be aware of and adhere to Trust policies and procedures.

CLINICAL AND PRACTICE GOVERNANCE

To support the AWP Head of Psychological Therapies/ the AHP Lead in the development and implementation of effective Clinical Governance across the Therapy Services.

To participate in Quality and Clinical Governance processes in the Division and across the Trust.

To lead and assure on the delivery of effective, evidence-based therapy and therapeutic interventions (e.g. as recommended by NICE) across services in the division and across the BSW system.

TRAINING AND STAFF DEVELOPMENT

To provide advanced training for specialist practitioners within the Trust and to related agencies where agreed.

To promote the Trust by developing a specialist profile through publications, national and international conference presentations and the provision of specialist training to various groups nationally.

With the, Professional leads, Managers and the Learning & Development Team, to ensure a training plan is in place to meet the needs of Therapy staff and others including system partners.

To work with the professional lead to ensure that all psychological therapists in the Area have an on-going training plan with annual appraisals based on the KSF.

To agree a plan for personal development with the SBU Head of Psychological Therapies and professional lead and participate in an Annual Review.

To support the development of training and supervision mechanisms to train a range of other professional groups in the delivery of psychological interventions as dictated by the SBU redesign project.

RESEARCH AND DEVELOPMENT

To support, facilitate and supervise R&D activities by Therapy staff.

To undertake research in topic areas relevant to the work of the service and to initiate and implement project management, including complex audit and service evaluation, with colleagues within and across the service to help develop and improve services to service users and their families.

To work with the R&D department to promote opportunities for participation in research activities on behalf of the Division.

INFORMATION TECHNOLOGY AND RESOURCES

To use IT equipment to delivery services, prepare reports, for teaching presentations, to record activity data and for the analysis of data from research and audit.

To maintain skills in IT, updating where necessary, in order to carry out the tasks in 2 above effectively.

COMMUNICATIONS AND KEY WORKING RELATIONSHIPS

To be responsible for establishing good working relationships and communications with Therapy staff, staff from other professions, and other agencies.

To establish effective working relationships in the Area and across the Division

Divisional Directors and the Operations Directorate

Locality Managers, Clinical Leads and Therapy Managers

All relevant partners in the BNSSG ICA/ICSs and Local Authorities

Users/Carers Representatives

Police, Probation Service

Corporate Trust Services: NQD, Medical Directorate, HR, Finance, etc

Person Specification

Education & Qualification

Essential

• Post Graduate Doctorate in Clinical/Counselling Psychology or equivalent qualification for UKCP registered Psychotherapy
• Registration with the Health Care Professions' Council as a Clinical/Counselling Psychologist or UKCP as a Psychotherapist.
• Evidence of CPD through specialist training or a combination of specialist short courses, and an evidenced portfolio of extensive supervised clinical practice.

Desirable

• Formal training in leadership skills and/or management.
• PhD or equivalent Research Doctorate in a clinically related area

Skills and Abilities

Essential

• Significant experience of leading a Psychological Service at a senior level
• Current Board/Sub Board level leadership in a health care environment in a Clinical Directorate.
• Experience of leading and implementing significant strategic change projects at corporate levels including across organisations
• Experience and involvement in clinical research, experience of leading and initiating research programmes.
• Significant record of publishing original research and/or service evaluation in peer reviewed journals and/or contributing to national/professional policy development.
• Significant supervised clinical experience working as a highly specialist clinical psychologist.
• Experience of professional management of qualified and pre-qualified clinical psychologists and/or multi-professional management within a relevant specialty.
• Extensive experience of working with AHP colleagues and an awareness of key strategic and clinical issues for them
• Demonstrated ability to attain grants for service development and/or research
• Able to negotiate and influence at organisational level and externally with a range of stakeholders.
• Evidence of continuing professional development
• Knowledge and understanding of the wider professional, legal, service and political context as relevant to clinical practice, professional management and workforce development

Desirable

• Experience in the education agenda for Clinical Psychologists, IAPT staff and non medical psychotherapists
• Experience of the application of psychological therapies in different context

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Callington Road Hospital

Marmalade Lane

Bristol

BS4 5BJ

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Please see the document area for the job description.

We are looking for a flexible, dedicated, enthusiastic and committed part-time receptionist to work with our experienced team.

Person Specification

Experience

Essential

• Working within a busy office environment Desirable
• Maintaining effective relationships with a diverse range of clients. Essential
• Successfully achieving team and organisational objectives. Desirable
• Working in a service environment Essential
• Working with the general public handling telephone enquiries Desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Richmond Medical Centre

Address

179 Richmond Road

Solihull

West Midlands

B92 7SA

United Kingdom

Employer's website

https://www.richmondmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person Specification

Essential Qualifications & Knowledge

Essential

• Good honours Degree in Psychology. Eligibility for British Psychological Society Chartered status. Post-graduate Doctorate/Qualification in specialist area of (Clinical/Counselling/Forensic) Psychology (or its equivalent for those trained prior to 1996 or for those trained overseas, as accredited by the British Psychological Society or its equivalent allowing registration with the Health and Care Professions Council as a Practitioner Psychologist.
• Clinical supervision training for Doctoral Trainee Practitioner Psychologist. Doctoral level/ advanced knowledge of practitioner psychology theory and practice, psychological therapies and their application, neuropsychological and psychometric assessment and interpretation.
• Doctoral/advanced level knowledge of research design and methodology, including multivariate data analysis as practised within practitioner psychology. Knowledge of relevant legislation and its implications for both clinical practice and professional management. Evidence of Continuing Professional Development as recommended by the BPS and HCPC.

Desirable

• Post-doctoral/qualification training courses in specific areas of practitioner psychology (Clinical/Forensic/Counselling).
• Knowledge of the theory and practice of specialised psychological therapies in specific difficult-to-treat groups (e.g. personality disorder, dual diagnoses and people with additional disabilities).
• Knowledge of the theory and practice of specialised psychological therapies.

Essential Aptitude and abilities

Essential

• Adhere to and can demonstrate SBU Values & Behaviours
• The ability to demonstrate a high level of competence to work within the designated speciality
• Skills in the supervision of other staff including Trainee Practitioner Psychologists
• Skills in the supervision of Trainee Practitioner Psychologists, through attending the University of Wales Clinical Psychology Programme 'Preparation for Placement' training
• Well-developed skills in effectively communicating very complex, highly technical and clinically sensitive information, both orally and in writing, to clients, their families, carers and other professional colleagues both within and outside the NHS
• Capable of effective workload management when facing competing demands. The ability to work collaboratively with a range of multidisciplinary colleagues

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Essential Experience

Essential

• Substantial assessed experience of working as a qualified practitioner psychologist, normally including significant post-qualification experience within the designated speciality where the post is located, or relevant transferable skills
• Demonstration of further specialist training / experience through having received extensive and demonstrable clinical supervision of working as a practitioner psychologist or an alternative agreed by the Head of Psychology
• Experience of specialised psychological assessment and treatment of a range of clients across a wide range of care settings. Experience of exercising full clinical responsibility for clients' psychological care, with experience of co-ordinating care within the context of multi-disciplinary care-planning.

Desirable

• Experience of teaching, training and/or supervision
• Experience of the application of practitioner psychology in diverse cultural contexts
• Experience of representing psychology within the context of multidisciplinary care

Other Essential Criteria

Essential

• Ability to travel within geographical area and work hours flexibly
• Satisfactory Standard/Enhanced DBS clearance including an Adults and Childrens Barred List check Skills in providing consultation to other professional and non-professional groups
• Capable of maintaining a high degree of professionalism and safe clinical practice in the face of regular exposure to highly emotive material and challenging behaviour
• The ability to identify and provide appropriate means of support to line-managed staff who deal with highly distressing situations, severely challenging behaviours and other stressors.
• The ability to use a variety of complex multi-media materials for a range of purposes such as teaching and training
• Skills in providing consultation to other professional and non-professional groups

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Swansea Bay University Health Board

Address

Community

Cimla Centre, Neath

Neath Port Talbot

SA11 3SU

United Kingdom

Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries (either face to face, on the telephone or online), explain procedures and signpost as required.
• Using your communication skills, ensure that patients with no prior appointment but who need urgent consultation are handled and signposted as necessary, in conjunction with working with the Duty Doctor.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests onto the online platform to assist patients where they are not able.
• Action repeat prescription requests and ensure that they are processed in a timely manner and in line with Practice policy (requests are either electronic or manual).
• Process tasks as advised by the clinical team.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information onto records as required.
• Ensure timely & accurate records are kept.
• Keep the staff kitchen area clean & clear
• Keep the patient waiting room aired and tidy
• Process incoming mail/documents and associated paperwork in an efficient and timely manner as required
• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the closing procedure is followed and that the building is totally secured and the alarm activated.

o Ensure the clinical rooms are cleared and prepared for the next clinic

• Undertake any other additional duties appropriate to the post as requested by the Managers or Partners.

Person Specification

Qualifications

Essential

• Minimum GCSE level of education in Maths & English
• Customer Service experience
• Good standard of general computer skills

Experience

Desirable

• GP Receptionist & EMIS Web experience desired but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Stanmore Medical Centre

Address

Doctors Surgery

85 Crowshott Avenue

Stanmore

Middlesex

HA7 1HS

United Kingdom

Employer's website

https://stanmoremedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

• Assessing the health care needs of patients with undifferentiated and undiagnosed problems

• Screening patients for disease risk factors and early signs of illness

• Developing care plans for health in consultation with patients and in line with current practice disease management protocols

• Providing counselling and health education

• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

• Recording clear and contemporaneous consultation notes to agreed standards

• Collecting data for audit purposes

• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

• A commitment to life-long learning and audit to ensure evidence-based best practice

• Contributing to evaluation/audit and clinical standard setting within the organisation

• Contributing to the development of computer-based patient records

• Contributing to the summarising of patient records and read-coding patient data

• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines

• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)

• Hand hygiene standards for self and others

• Managing directly all incidents of accidental exposure

• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice

• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager

• Safe management of sharps use, storage and disposal

• Maintenance of own clean working environment

• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers

• Undertaking periodic infection control training (minimum twice annually)

• Correct waste and instrument management, including handling, segregation, and container use

• Maintenance of sterile environments

• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Work effectively with individuals in other agencies to meet patients needs

• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate.

Person Specification

Experience

Essential

• Essential
• Evidence of achievement of Foundation Competencies in line with GMC Good Medical Practice standards
• Delivery of high-quality clinical care
• Good relationships and communication with patients
• Good working relationships with colleagues
• Professional behaviour and probity
• Evidence of safe acute clinical care
• Eligibility to work in the UK

Desirable

• Experience working within UK General Practice
• Experience working within a multidisciplinary team environment

Qualifications

Essential

• Essential
• Primary medical qualification e.g. MBBS , MBChB or equivalent.
• Full registration with a licence to practice from the General Medical Council.
• Certificate of Completion of Training CCT in General Practice.
• Be on, or eligible for inclusion on, the Welsh Performers List

Desirable

• Additional clinical qualifications or areas of specialist interest

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Practice in Wales

Address

Newtown Medical Practice

Park Street

Newtown

SY16 1EF

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)