Job description

Job responsibilities

Clinical skills health and well-being

To provide high quality patient care and treatment.

Participate in setting standards for care and auditing clinical outcomes.

Promote and participate in maintaining a safe comfortable and therapeutic environment.

Participate in developing strategies and promoting health promotion programmes for patients and carers and facilitate screening clinics.

Take responsibility for the safe storage and administration of drugs and equipment.

Provide nursing care in a variety of settings by holistic assessment, implementation and evaluation of programmes of care as appropriate.

Participate in setting and monitoring standards to ensure effective care ensuring delivery of evidence based practice.

Where appropriate, support the practice in delivering or participating in primary care research and research studies, in accordance with relevant governance requirements and your training.

Able to work within own scope of competence, recognising changes in a patient's condition and escalating concerns promptly to the appropriate clinician to ensure patient safety.

Provide information, advice and support to patients face to face and via the telephone Involvement in team discussions to ensure best practice

Undertake, record and follow guidelines for the tasks for which you have received appropriate training:

Urinalysis and preparation of specimens for investigation by the pathology laboratory

1. Perform new patient health checks, NHS health checks

2. Assist with the annual LTAR management

3. Assist with QOF system

4. Provide injections in line with competencies

5. Assist with the annual Flu programme

6. Provide home visit for housebound patients

7. Measuring and recording following physiological measurements in routine Presentations:

Blood pressure

Pulse rate and rhythm

Temperature

Height and weight - body mass index

Visual acuity

Venepuncture

Smoking cessation

ECG

Key Responsibilities

Organisational Skills

To maintain accurate records and data using the EMIS computer clinical system

To work as an effective team member and promote a multi-agency collaborative approach to health care

Maintain the established reporting documentation and communication system.

To maintain a call and recall system

To supervise healthcare support workers.

To report and record all clinical incidents.

Communication

Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.

Communicate with and support patients receiving bad news.

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Utilise communication skills to support patients to adhere to prescribed treatment regimes.

Anticipate barriers to communication and take action to improve communication.

Maintain effective communication with individuals and groups within the practice environment and with external stakeholders.

Personal and people development

Maintain up-to-date records

Take responsibility for own development, learning and performance and demonstrate skills to other members of staff when required.

Attend any external training course thought to be appropriate to the role.

Work with management on any new training requirements.

To recognise and understand the roles and responsibilities of individuals working in the primary health care team.

Be aware of the legal issues pertinent to the role of a HCA.

Team Working

Understand own role and scope in the organisation and identify how this may develop over time.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Where involved in delegation of tasks, delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence of those taking on delegated duties.

Ensure clear understanding and utilisation of referral mechanisms within the practice.

Accept delegation from other nurses, prioritise own workload and ensure effective time-management strategies are embedded in own practice.

Work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Participate in team activities that create opportunities to improve patient care.

Participate in and support local projects as agreed with the practice management team.

Maintain close and effective liaison with colleagues.

Provide training opportunities for associated health care staff, as appropriate.

Understand and adhere to any statutory regulations that are required of the practice.

Attend and participate in practice meetings clinical and nurse meetings, whenever possible.

Health, safety and security

Use the personal security systems within the workplace according to practice guidelines.

Identify the risks involved in work activities and undertake them in a way that manages the risks.

Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:

Hand washing

Universal hygiene procedures

Collection and handling of laboratory specimens

Segregation and disposal of waste materials

Decontamination of clinical equipment

Reporting and treatment of sharps injuries

Dealing with blood and body fluid spillages

Assist patients and colleagues in adopting sound infection control measures

Understand and apply the principles of the cold chain

Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility

Know the general principles of first aid and resuscitation to be able to

undertake initial actions as appropriate

Be aware of statutory child health procedures and statutory local guidance

and referral criteria

Know the health and safety policies and procedures within the workplace,

including fire procedures, maintaining documentation, monitoring and

maintaining of equipment and furniture within your area of responsibility

Use the computer monitor safely

Be able to identify the risks to health of microbiological and chemical hazards

within the working environment according to the Control of Substances Hazardous to Health

Service improvement

1. Be aware of and, if appropriate, assist in current clinical audit

2. Work with colleagues in the team on the development of current and new services and other initiatives

3. Maintain the notice board in the waiting room and promote good health with educational material

4. Deal with requests from patients and clinical staff for health information leaflets

Delivering a Quality Service

Firsway Health Centre aims to deliver the highest standards of care to its patients at all times. This post will be integral to the delivery of that aim and the appointee will be expected to:

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality.

Deliver care according to the NSF and the National Institute for Clinical Excellence (NICE) guidelines and evidence-based care.

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.

Participate in the maintenance of quality governance systems and processes across the organisation and its activities.

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.

In partnership with other clinical teams, collaborate on improving the quality of health care, responding to local and national policies and initiatives as appropriate.

Evaluate the patient response to health care provision and the effectiveness of care.

Support and participate in shared learning across the practice.

Participate in the management and review of patient complaints, and identify learning from clinical incidents and near-miss events using a structured framework.

Participate in the performance monitoring review of the team, providing feedback as appropriate.

Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance.

Work within policies relating to domestic violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate.

Confidentiality, Equality and Diversity

In the undertaking of the duties outlined above the post-holder will have access to confidential and sensitive information relating to patients, carers and practice staff. This must be kept strictly confidential at all times.

Patients seeking information from the practice do so in confidence and as such have the right to expect that staff will respect their privacy and act appropriately.

Practice policies and procedures relating to the protection of personal and sensitive data must be adhered to at all times and only divulged to authorised persons.

The post-holder will support the equality, diversity and rights of patients in a manner that is consistent with practice policies and legislation.

The privacy, dignity and beliefs of patients, carers and colleagues must be respected.

The post-holder should behave in a manner which is welcoming, non-judgmental and respectful of the circumstances and rights of all visitors to the practice.

Person Specification

Qualifications

Essential

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)/ Care Certificate
• Experience of phlebotomy (blood-taking).
• Previous experience working in hospitals, nursing homes or primary care.

Desirable

• Experience of working with the general public, preferably within a service environment.
• Good administrative and organisational skills, with the ability to prioritise work.
• Experience of using computers, with good keyboard skills.
• Experience of using EMIS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Firsway Health Centre

Address

121 Firsway

Sale

Cheshire

M33 4BR

United Kingdom

Employer's website

https://www.firswayhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Apprentice Healthcare support worker works as part of the ward/department team under the supervision of registered nurses and midwives and:

- Participates in the delivery of patient care

- Contributes towards ward/department organisation

- Supports registered nurses in the provision of a safe and caring environment

Key working relationships

Internal stakeholders (teams and departments)

Registered Nurses, Nursing Associates, HCSWs, Ward/Department Managers, multidisciplinary team, Practice Development/Education Team, Apprenticeship Team

External stakeholders (patients, partners, community services)

Patients, families and carers, assessors, and relevant community and partner services.

For details, please refer to the JD (job description)

Person Specification

Essentail

Essential

• Demonstrable ability to meet the Trust shared commitments.

Education and professional qualifications

Essential

• Willing to undertake the Care Certificate
• Willing to undertake L2 HCSW Apprenticeship Programme
• Achievement of or willing to undertake level 2 functional skills

Personal qualities and attributes

Essential

• Demonstrates understanding of importance of maintaining privacy and dignity
• Demonstrates compassion for patients
• Willing to assist with essential care for patients as directed
• Able to use a computer/ learn how to use a computer to record information
• Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
• Able to follow instructions and complete assigned tasks
• Able to deal with the public in person and on the phone
• Understands importance of maintaining confidentiality
• Willing to produce a personal development plan with manager
• Willing to develop self & undertake in-house study

Desirable

• Demonstrates understanding of own role within the team

Experience

Essential

• Carrying out assigned duties/assisting qualified staff after training
• Good standard of written and spoken English
• Interest or experience of working within a care role/setting

Desirable

• Working in a team

Maths & English Assessment

Essential

• Maths & English Assessment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond Street

Hampstead

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information about the role and responsibilities please see the attached job description and person specification

Person Specification

Education & Qualifications

Essential

• English GCSE or equivalent

Desirable

• RSA III Typing/Word processing

Skills, Knowledge & Abilities

Essential

• To be able to write and communicate clear concise messages involving medical terminology
• Ability to effectively communicate with all levels of personnel including medical professional, outside agencies and patients both verbally and in writing.
• To comprehend instructions containing medical terminology
• Provide and receive routine information requiring tact/provision of sensitive information upholding patient confidentiality
• An understanding of a range of work/office procedures

Desirable

• Knowledge of patient management system

Experience

Essential

• Previous secretarial experience or equivalent experience
• Previous medical secretarial experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wye Valley NHS Trust

Address

Wye Valley NHS

Union Walk

Hereford

HR1 2ER

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• You will need to plan and prioritise your own workload
• Work as part of a multi-disciplinary team of Ophthalmologists, Orthotists, Optometrists, Ophthalmic technicians, nurses, clerical staff and secretarial staff.
• Undertake correspondence with GPs and other colleagues.
• Deal with queries regarding appointments, internal referrals etc, that arise during the working day and to liaise with the senior Orthoptists to take the appropriate action.
• Check clinical area is safe for patients and staff and report any hazards to the manager in a timely manner.
• Participate in regular Orthoptic departmental meetings giving feedback from courses and conferences attended.
• To participate departmental audit and research where possible.
• To cover, as appropriate, for colleagues during periods of sick and annual leave.
• To report damage or functioning problems with equipment to manager in a timely manner.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

• To possess an Orthoptic degree or diploma
• Evidence of CPD
• Registration with HCPC

KNOWLEDGE & EXPERIENCE

Essential

• Experience of paediatric Orthoptics and experience assessing and managing children with additional needs
• Adult orthoptics: be able to investigate diagnose and manage a range of ocular motility disorders
• Experience assessing and managing complex neurological conditions
• Experience of diagnosing patients with complex conditions
• Experience of working in a team and single handed
• Experience of teaching other healthcare professionals
• Experience of departmental audits (review of banding)

SKILLS & ABILITIES

Essential

• Evidence of ability to maintain effective working relationships with colleagues, patients and visitors.
• Excellent verbal, written, and interpersonal communication skills.
• Effective time management skills and the ability to prioritise tasks.
• Ability to work autonomously and within a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

United Kingdom

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

You will need to plan and prioritise your own workload. Work as part of a multi-disciplinary team of Ophthalmologists, Orthoptists, Optometrists, medical photographers, ophthalmic technicians, nurses, clerical staff and secretarial staff. Undertake correspondence with GPs and other colleagues. Deal with queries regarding appointments, internal referrals etc. that arise during the working day and to liaise with the senior Orthoptists to take the appropriate action Check clinical area is safe for patients and staff and report any hazards to the manager in a timely manner. Participate in regular Orthoptic departmental meetings giving feedback from courses and conferences attended. To participate in departmental audit and research where possible. To cover, as appropriate, for colleagues during periods of sick and annual leave. To report damage or functioning problems with equipment to the manager in a timely fashion.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

• To possess an Orthoptic degree or diploma
• Evidence of CPD
• Registration with HCPC

Desirable

• Evidence of further training courses and conferences attended

KNOWLEDGE & EXPERIENCE

Essential

• Experience of paediatric Orthoptics and experience assessing and managing children with additional needs
• Adult orthoptics: be able to investigate diagnose and manage a range of ocular motility disorders
• Experience assessing and managing complex neurological conditions
• Experience of diagnosing patients with complex conditions
• Experience of working in a team and single handed
• Experience of teaching other healthcare professionals
• Experience of departmental audits (review of banding)

Desirable

• Experience with teaching orthoptic students (review of banding)

SKILLS & ABILITIES

Essential

• Evidence of ability to maintain effective working relationships with colleagues, patients and visitors.
• Excellent verbal, written, and interpersonal communication skills.
• Effective time management skills and the ability to prioritise tasks.
• Ability to work autonomously and within a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

United Kingdom

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Communication and Working Relationships:

To communicate in a skilled and respectful manner with clients, families and carers who may have specific difficulties in understanding and/or communicating and who may be distressed/present with complex behaviour.

To participate in clinical and core group meetings and to work collaboratively with other colleagues in the multi-disciplinary team.

To maintain appropriate professional boundaries whilst recognising abilities and limitations of own competence.

To communicate complex and sensitive condition related information concerning the assessment, treatment and risk factors in relation to a range of mental and physical health difficulties.

To always establish and maintain clear and professional relationships with others.

To liaise and work collaboratively with a range of other professionals in statutory and non-statutory organisations agencies.

Provide a high standard of written and verbal communication that is clear and in line with Trust documentation standards.

Analysis and Judgement:

Recognise own clinical competencies, knowledge base and experience, and ensure that you practice within this, acting as a positive role model, and seek support as required.

To make informed and well-reasoned decisions, recognising when to seek further advice from a registered practitioner.

Undertake observation, data gathering and risk assessments to determine the appropriate course of action, which has taken into consideration a range of possible options. Where necessary, ensure that consultation with senior colleagues is undertaken.

Recognise and take action to deal with any situations which may provide a conflict of interest.

Planning and organisation:

To organise, plan and prioritise own workload under guidance of a registered practitioner.

To provide evidence-based advice, guidance and consultancy to service users, family members, carers and professionals within standard protocols.

Planning, co-ordination and review of services including active reviews and reviews of placements as delegated by other registered practitioners.

Organise clinical meetings and ensure that interventions/services are planned in an integrated and co-ordinated manner to best support the service users/carers, this may include liaison with external agencies.

Patient/Client Care, Treatment and Therapy:

To always promote and uphold the privacy, dignity, rights, health and wellbeing of service users and their care givers including adherence to the Mental Capacity Act code of practice.

Deliver specific care packages including assessing, planning, intervention and evaluation according to the Trusts standard protocols and maintain accountability for own actions within the delivery of this care.

To comply with Trust policies and procedures and the Code of Conduct for Health Care Support Workers and Adult Social Care Workers in England.

To implement a range of assessments and interventions relevant to people with learning disabilities and autistic people, consistent with a strength based, recovery approach and positive behaviour support planning to enable the individual and their Carers to be held central to their care and their involvement proactively encouraged.

To support and advocate for patients enabling their active contribution to the Your Team Your Conversation Your Plan approach.

Provide evidence based clinical advice in relation to the individuals in the care of the team.

Ensure that appropriate action is taken for safeguarding adults and children under the guidance of a registered practitioner.

Under the direction of and upon successful completion of any required additional training, can assist (in accordance with NMC delegated authority guidance) a registered nurse to ensure that recommended physical health and other monitoring requirements of mental health medication (in line with relevant trust policy, standards and guidelines) is completed, recorded and if necessary escalated for further action.

Under the direction of and upon successful completion of any required additional training, can assist (in accordance with NMC delegated authority guidance) a registered nurse and/or the individual in the administration of certain topical and oral medicines as per an individuals care and treatment plan e.g. creams, eye drops, inhalers, assist in observing successful administration of medicines being administered covertly.

Maintain up to date clinical records in a timely and accurate manner in accordance with Trust policy.

Policy Implementation:

To follow Trust policy guidance in relation to your team and role and to comment on proposed policy changes and service developments.

Actively embrace change, respond positively to new priorities and challenges and look for opportunities for service development and improvement.

To contribute to service development activities as required by line management to improve the quality of care offered by the team.

To contribute to any relevant Research and Development activities as undertaken within the team.

Finance, Equipment and Resources:

Responsible for the safe use of any relevant equipment/resources in line with Trust Policy.

Responsibility for the handling of monies, medication and individuals valuables if deemed necessary under the indirect supervision of a registered practitioner.

Responsible for the ordering of supplies/equipment as necessary under the indirect supervision of a registered practitioner.

For more details please see attached Job Description.

Person Specification

Education and Qualification

Essential

• GCSE in Math's and English (Grade C or above) or Level 2 Key Skills/Functional Skills in Math's and English.
• Level 3 QCF in Health and Social Care or equivalent qualification.

Desirable

• Foundation Degree in Health and Social Care or qualification to diploma level or equivalent.

Experience and Knowledge

Essential

• Knowledge and experience of learning disabilities and good practice in terms of supporting and working with people with Learning Disabilities and or autism and their Carers.
• Knowledge and experience of a range of Mental Health presentations and associated medications for people with a Learning Disability and or autism.
• Previous experience working with patients with Learning Disabilities and or autism that present with complex behaviours used to communicate their distress.
• Basic IT skills.

Desirable

• Experience working with patients with autism and mental health diagnoses.
• Awareness of the Code of conduct for Health Care Support Workers /Adult Social Care Workers in England.

Skills and Abilities

Essential

• Excellent verbal, nonverbal and written communication skills.
• Able to work in a team effectively and collaboratively.
• Organisation and time management skills.
• Able to travel and work across the area covered by the trust as requested by Line Manager.
• Access to transport

Desirable

• Ability to use a variety of Communication systems.

Other

Essential

• Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
• Ability to accept and use supervision appropriately and effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Blackberry Hill Hospital

Manor Road

Bristol

BS16 2EW

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

• *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in a clerical environment
• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
• *Working knowledge of medical terminology

Experience

Essential

• *Experience of working as a Medical Secretary
• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in Healthcare
• *Good Organisational skills
• *Able to use own initiative and deal with the unpredictable
• *Able to work under pressure and to multi-task
• *Able to work to deadlines

Desirable

• *Experience of working in a busy environment

Additional Criteria

Essential

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills
• *Ability to deal professionally with enquiries from staff, patients and visitors
• *Ability to problem solve
• *Understand confidentiality and apply the principles in everyday working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills
• *Good organisational skills
• *Team Player
• *Conscientious
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites

Desirable

• *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Job description

Job responsibilities

1. To use the Trusts information systems appropriately in the outpatient hand therapy department to record all referrals ensuring data accuracy with patient details, referrer details and referral dates highlighting any referrals which require urgent attention and investigating any discrepancies or missing information.

2. To ensure that clinic appointments are used effectively and efficiently with appropriate bookings made according to the type and urgency of treatment required.

3. To send any relevant paperwork or telephone patients informing them of an appointment time/changes and any other relevant information pertinent to their appointment.

4. Work with the iMSK admin hub to process iMSK referrals for health professional teams.

5. To undertake the full range of reception duties for the hand therapy outpatient department. This will include assisting patients whilst checking in, out-coming appointments and rebooking appointments with the patient.

6. To deal with telephone enquiries regarding all hand therapy outpatient appointments and to make appropriate changes/amendments using the Trusts information systems in line with departmental guidance.

7. Action daily reports that show appointment cancellations or require those that require rebooking in order to maximise clinic utilisation.

8. To advise patients of non-clinical information e.g., outpatient waiting times.

9. To update the waiting list records as required.

10. To prepare patient records for the hand therapy department.

11. To be responsible for booking transport for patients and liaising with the transport services to ensure that patients arrival and return journeys are planned in conjunction with patient need and clinic requirements.

12. To file and archive clinical records

13. To run daily reports and any other ad hoc reports from the Trusts information system.

14. To be responsible, in cooperation with the senior hand therapy staff for cancelling clinics in the event of unplanned absence adhering to department policies.

15.To discharge patients in line with the departmental policies and procedures.

16. To make changes to clinic templates as required

17. To collect, open and date stamp post for the department.

18. To undertake photocopying and other general clerical duties as required for the hand therapy department.

19. To attend staff meetings and any other meetings as appropriate.

20. To liaise with GPs, medical staff, wards, physiotherapists, iMSK admin hub and colleagues as required.

21. To provide cover for other non-clinical roles within the department as required

22. To assist with ordering stationery and other office supplies.

23. To assist in running the hand therapy equipment shop, ensuring efficient handling of cash in line with policies and procedures.

24. To assist in the process of patients and other parties accessing medical records. Ensuring that correspondence with solicitors and other communication is carried out in a timely manner in accordance with policies and procedures.

25. To maintain a safe working environment liaising with other departments and completing incident forms as required.

26. To prioritise workload and work without supervision when necessary.

Person Specification

Qualifications

Essential

• Achieved English + Maths Qualification

Desirable

• Knowledge of Microsoft Computer Packages

Experience

Essential

• Telephone + Face to Face Customer/Patient Experience
• Team Working
• Taking initiative
• Meeting goals/deadlines

Desirable

• Experience working in a health or social care setting

Skills

Essential

• Good communication skills
• Able to work to deadlines and under pressure
• Good organisational skills
• Able to prioritise workload
• Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford Hospital

London Road

Ashford, Surrey

TW15 3AA

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see 'supporting documents'.

Person Specification

Education and Qualifications

Essential

• Registered Nurse
• Relevant post registration qualification - specialist practitioner qualification (District Nursing) or working towards
• Independent non-medical prescribing qualification or equivalent or working towards
• MSc Nurse Practitioner qualification or equivalent

Experience and Skills

Essential

• Previous relevant experience of working within a community nursing team
• Highly developed clinical expertise and knowledge in all aspects of community nursing care
• Highly specialist assessment, planning , treatment and evaluation skills
• Excellent written and oral communication skills including ability to deal with challenging and sensitive situations

Desirable

• Experience of leadership and leading change or project implementation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cornwall Partnership NHS Foundation Trust

Address

Wadebridge Health Office

Brooklyn

Wadebridge

PL27 7AT

United Kingdom

Employer's website

https://www.cornwallft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Liaise with a wide range of stakeholders, both internal to the organisation and external, including:

Medical Staff.

Multidisciplinary Teams (outreach or Inpatient).

Services Users and Carers.

Health and Social Care teams.

Third sector/voluntary agencies.

Community groups and local authority provision.

Other statutory agencies e.g. Police, Ministry of Justice etc.

Excellent communication skills, written and verbal, with a wide range of people, including outside agencies, sometimes requiring tact and persuasive skills where there may be barriers to understanding or agreement.

Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.

Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information.

Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.

To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.

Exercise judgement when dealing with patient inquires, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc.

Manage the organisation of key meetings including business meetings and conferences, grievance hearings etc. and compile and prepare agendas and supporting papers for meetings.

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the RiO system.

Interpret and advise on data and office management functions and implement relevant procedures.

Consider line management issues and decide on a course of action to be taken.

Day to Day line management of Clinical Services Administrators as required:

Carry out supervision sessions on a monthly basis.

Undertake appraisals.

Provide immediate guidance and assistance in problem solving.

Agree/monitor absences in regard to annual leave, flexi time, sickness.

Workload management.

Prepare and present reports and a range of complex information in a range of formats including the production of scorecards, KPIs, performance reports and ad-hoc reports.

Ensure that appropriate systems are developed and maintained to prompt bring forward information or follow-up that is required for appointments, meetings and projects etc. and for outstanding work that has been requested by a certain deadline.

Take and distribute formal minutes as necessary.

Authorised signatory for small payments, timesheets.

Set up and manage effective office.

Management/filing systems to support the service delivery.

May need to arrange rotas/staff cover.

Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met.

Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately.

Assist patients during incidental contact, to provide non-clinical advice or information to patients/relatives or carers.

See Job Description for full details

Person Specification

qualification

Essential

• NVQ 3 in Team Leader/Supervisor or similar relevant qualification or Equivalent competence acquired by experience and willingness to undertake NVQ 3 Team Leader/Supervisor qualification under the Trust Apprenticeship Scheme

experince and knowledge

Essential

• Knowledge of the full range of routine and non-routine admin and secretarial procedures
• Excellent computer and IT skills to enable the production of reports and spread sheets.
• Experience of using specialist Intermediate theoretical knowledge of admin terminology and organisational procedures to enable problem solving etc.

Desirable

• Administration experience in a health/social care setting

Skills

Essential

• Excellent communications skills, both verbal and written
• Ability to take and convey clear messages
• Ability to prioritise and work to conflicting demands

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Barton Hill

43 Ducie Road

Bristol

BS5 0AX

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education and registration

Essential

• Degree in Speech and Language Therapy (or equivalent qualification).
• Registration with Health Professions Council
• Dysphagia qualification
• Evidence of own professional development and have additional specialist training and advanced professional qualifications

Desirable

• Membership of Royal College of Speech and Language Therapists.
• Membership of appropriate clinical interest groups

Experience

Essential

• Have knowledge of national and local clinical guidelines in specialty areas, and an ability to apply these to clinical practice and service policies
• Experience of working with Augmentative and Alternative Communication
• Comprehensive experience of working with adult patients in a variety of settings
• Experience working in an NHS setting in the following clinical areas; Stroke, Eldercare, Neurology
• Knowledge of national agendas influencing clinical practice eg NICE
• An awareness of research and evidence-based practice within stroke care

Desirable

• Experience of evaluating service delivery and monitoring effectiveness and outcomes of intervention, and of undertaking clinical audit Experience of participation in audit and research projects

Skills and Aptitude

Essential

• As an autonomous practitioner to be able to deal with complex clinical issues
• Specialist level assessment skills
• Excellent written, verbal, computer and interpersonal communication skills Dexterity, coordination, and keyboard skills
• Well-developed communication skills - empathy, negotiation, and motivation, presenting of complex facts in an understandable way, re-assurance, and support particularly to anxious people
• Have excellent interpersonal skills with ability to listen well and have empathy, without prejudice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cornwall Partnership NHS Foundation Trust

Address

St Austell/ Newquay/ Liskeard Hospital / Bodmin Health Centre/ Stratton (base optional)

TBC

PL31 2QT

United Kingdom

Employer's website

https://www.cornwallft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Follow Trust and departmental processes and procedures to ensure a high quality, resource efficient and cost effective service is provided.
• Ensure patient folders are created and prepped and made available for all outpatient activity including Cardiac Diagnostics and TB contact clinics. All folders must be available within the agreed time limits and are presented in a tidy and cohesive order in line with NHSLA.
• To ensure all required data is accurately and appropriately recorded in the PAS system within agreed timeframes. Of particular importance is data relating to patient demographics, appointments, 18 week referral to treatment pathway.
• Update of all outpatient appointment outcomes at the end of each clinic session i.e. cache up, ensuring all relevant actions have been completed for each patient.
• To ensure that patients/callers needs are met with regard to booking systems, and/or general enquiries.
• To sensitively explain to patients where their appointments have been cancelled or postponed and ensure a new appointment is negotiated, as required.
• To deal sympathetically with distressed patients and families.
• To deal with patient complaints concerning Outpatient appointment details/ cancellations referring angry/distressed patients on to a senior member of the Outpatients Team when necessary.
• To notify the Team Leader Central Booking if there are any issues with clinic capacity for future appointments.
• To work and rotate on various clinics in Outpatients, Cardiac Diagnostics and Contact Clinic to ensure adequate skill mix and cover within the team.
• To prioritise, book and change appointments on both PAS and the Choose and Book System on a daily basis according to clinical urgency, clinic capacity and waiting time targets.
• Ensure familiarity and compliance with the Trusts Access Policy.
• Maintain statistics of each clinic session and provide to the Team Leader Central Booking Team.
• Open post and re-direct as appropriate to other departments.
• Liaise with GP practices or other NHS organisations to retrieve missing referrals or gain additional information around patient referrals when necessary.
• To provide a high standard of customer care to patients and their careers through clear communications.
• Ensure that patient reminder letters are generated from the PAS on a daily basis and posted to patients in a timely manner.
• Assist clinical staff in retrieval of scanned images from the EDMS.
• Ensure the Outpatient reception desk is appropriately staffed during busy times to support patient flow.
• To ensure that any change of patient details are made on PAS promptly at the point of referral or appointment confirmation.
• Demonstrate and explain outpatient administrative processes, practices and procedures to new and less experienced staff.
• To answer the telephone and deal with queries and requests in a prompt, pleasant and helpful manner, referring on, as necessary to the appropriate member of the Team.
• To provide cover to the Access Team, Medical Secretariat and Health Records Team for roles equivalent to own post or grade if required.
• To minimize hazards in the working area and report any identifiable hazards to the
• Line Manager. To adhere to all safe systems of work applicable to the work area.
• Ensure all patient folders from each outpatient clinic are collated and prepped prior to sending to Health Records to be scanned in to the EDMS.
• Liaise with Outpatient, Cardiac Diagnostic and Contact Clinic staff to ensure all aspects of service delivery are aligned with service requirements.
• Scan documentation using the departmental scanning devices and index records accordingly to ensure documentation is classified and indexed to the correct patient record.
• Undertake regular maintenance and cleansing of scanning devices to ensure devices are appropriately maintained and remain operational.
• Maintain accurate and up to date records of work undertaken on a daily basis to ensure departmental KPIs and service level agreements can be monitored.
• Participate and contribute to departmental meetings including objective setting and feedback discussions.
• Ensure any requests for disclosure of information are directed to the Health Records Coordinator and Information Governance Officer.
• Participate in departmental audits as and when required.
• Maintain records (paper and electronic) in an accurate and timely manner.
• Report any incidents direct to the departmental manager immediately and ensure the Trust incident reporting process is followed.
• Ensure that lifting and handling guidelines are adhered to.
• Comply with all Health and Safety requirements within the Trust.
• Collect and deliver patient folders to and from Health Records Department following completion of Outpatient Clinic sessions.
• Follow and comply with departmental procedure documentation. When new procedures are implemented or existing documentation updated, staff must familiarize themselves with the changes.
• Work as part of a team to ensure that an efficient service is provided at all times.
• Liaise effectively with all disciplines of staff to ensure efficient lines of communication are maintained at all times.
• Check stationary requirements and inform Team Leader Central Booking Team if extra stock is required to maintain service delivery.
• To undertake any other duties required by manager appropriate to the grade and relevant to the role.
• Be flexible to the needs of the service to support effective delivery of service.
• Be adaptable to and support future changes of the service.

Person Specification

Qualifications

Essential

• GCSE English OR equivalent

Knowledge and Experience

Essential

• Conversant with administrative practice
• Previous office experience
• Working in a team
• Maintaining confidentiality
• Working under pressure or in a fast pace environment

Desirable

• Microsoft Excel
• PAS

Skills and Abilities

Essential

• Excellent communication and interpersonal skills
• Ability to prioritise
• Reliable and works to high standards
• Adaptable to change
• Sensitive and caring
• Excellent organisational and time management skills
• Excellent IT skills and competent in the use of Microsoft Office Word, Excel and Outlook

Desirable

• Previous experience of a healthcare setting
• Problem Solving
• Able to work on own initiative.

Values and Behaviours

Essential

• Flexible
• Positive approach to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Liverpool Heart and Chest Hospital

Address

Liverpool Heart & Chest Hospital NHS Foundation Trust

Thomas Drive

Liverpool

L14 3PE

United Kingdom

Employer's website

https://www.lhch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Liverpool Heart and Chest Hospital provides medical and surgical adult cardiothoracic services to the people of Merseyside, North Wales, Isle of Man, parts of Lancashire and Cheshire. This catchment area has a population of over 2.8 million people.

The hospital is one of the largest of its kind in the country and performs around 2000 major cardiac procedures and 700 major thoracic procedures per annum. The full range of services for adult cardiothoracic surgical patients (with the exception of transplantation) is provided and this includes an expanding service for adult congenital, major aortic surgery, with minimally invasive robotic cardiac and thoracic surgery. The trust also performs over 150 transcatheter aortic valve insertion procedures per year.

The hospital has seen a great deal of development in the last few years. As a result of major capital investment, we are able to provide:

184 medical and surgical beds:

25 day case beds

12 bed cystic fibrosis ward

30 Critical care beds

9 dedicated cardiothoracic surgical operating theatres

Endoscopy suite

Recovery room

X-ray department with a multi-channel spiral CT Scanner and MRI scanner

Pulmonary function and oesophageal laboratory

7 cardiac catheterisation laboratories

One dedicated pacing theatre and a shared pacing/aneurysm theatre

Newly refurbished research laboratories

Hospital electronic patient record system (EPR)

Da Vinci Robotic surgery

Liverpool Heart and Chest Hospital continues to invest in infrastructure with a recently renovated Catheterisation Suite and Cystic Fibrosis Ward and construction of a new main entrance.

Anaesthetic Team:

Anaesthetists

Dr J Ratnasingham - Deputy Divisional Medical Director (LHCH Surgery Division)

Dr C Quarterman - College Tutor and Director of Medical Education

Dr O Al-Rawi - Clinical Director Anaesthesia

Dr N Coulson - Clinical Director Critical Care

Dr A Bhawnani

Dr J Kendall

Dr F Faraz

Dr B Gutowska

Dr D Mayhew

Dr B Murray

Dr K Palmer

Dr T Ridgway

Dr I Shaban

Dr P Wolski

Dr A Hill

Dr O Chambers

Dr E Houston

Dr M Evans

Dr C Yeo

Dr C Darwen

SESSIONAL COMMITMENT

The Anaesthetic Department is busy division providing anaesthetic for a wide variety of specialist areas including cardiac, thoracic, cardiology and critical care. A variety of sessions would be available and can be tailored to suit the appropriately qualified candidate.

This post attracts a 10 PAs locum consultant job plan including 1.5 SPA for a period of 12 months, starting as soon as possible. Job plan will be adjusted according to ability to do emergency on call commitment after a period of assessment which would be remunerated at 2 PA.

The successful candidates will have full secretarial support, a personal computer (training available if required) and office accommodation.

EDUCATION AND AUDIT

A strong emphasis is placed on quality improvement work within the department, and all medical staff are expected to carry out regular projects. There are regular critical incident meetings and combined mortality and morbidity meetings are also held in conjunction with the surgical division. Medical staff are also required to participate in the Trusts Clinical Governance and Appraisal System.

The hospital provides undergraduate medical education for final year students from Liverpool University. Emphasis is also placed on teaching and training of anaesthetic trainees the fundamentals of cardiothoracic anaesthesia. The successful candidate will be expected to devote time to the training of juniors on a regular basis both for clinical training and more formal teaching.

A specialist Library is available on site. In addition, the libraries of the Liverpool Medical Institution, Liverpool University and Broadgreen Hospital are also available for reference.

Be Civil Be Kind:

In line with the trusts values, the anaesthetic team works with belief that the best teams respect and value each other which contributes to the best outcomes for both staff and patients.

Every day and in every situation, we:

• Treat each other equally and with respect
• Welcome and value every persons contribution and feedback
• Build each other up and appreciate how we help and support each other
• Lead by example, role modelling our IMPACT behaviours
• Greet and acknowledge each other with kindness
• Understand the importance of fairness
• Acknowledge and reflect on the impact our behaviour has on others
• Strive for continuous improvement and lean from our mistakes
• Value the variety of experience, perspectives, skills and ideas that our diverse workplace culture brings
• Promote a culture of civility, addressing incivility in real time to protect everyones mental health and wellbeing

Mersey Region and City of Liverpool

Liverpool is a dynamic maritime city. It has experienced a major revival over the past few years and is now recognised as a World Heritage Site. It is unusually compact and a journey to the centre rarely takes more than 30 minutes. Merseysiders enjoy a superb quality of life.

The county abounds with fine architecture, live cultural pursuits and outstanding sport. There are many fine golf courses in the area, numerous sailing clubs and facilities for windsurfing, and of course there are two famous Premiership Football clubs in the city. Tourism has become a major industry and twenty million people visited the city last year, attracted by the areas natural and man-made assets.

Merseysides theatres, museums and art collections are now amongst its strongest assets. The city is alive with independent theatre groups, authors, poets and dance groups. The Walker Art Gallery contains a collection equal to any in the provinces and the Tate Gallery opened in 1988 on Liverpools waterfront at the refurbished Albert Dock. The Lady Lever Art Gallery at Port Sunlight also houses a collection of national importance. The Philharmonic Orchestra is nationally acclaimed and there is a full range of musical activities of all types.

Liverpool was the European Capital City of Culture for 2008, which attracted further major investment in the city.

There are both Anglican and Roman Catholic Cathedrals and facilities for worship for every other faith in the city. There are excellent schools for both sexes, including a variety of denominational schools both in the private and state sector.

Very good housing in the re-developed docklands, pleasant suburbs, near the sea and in rural areas is easily available the cost of which is still significantly less than the national average.

Two airports are within easy reach. John Lennon International Airport (Liverpool) and Manchester International Airport are within half to three quarters of an hours driving time. There are excellent train services and motorway links to all parts of the country with easy access to the National Parks of North Wales, the Peak District and the Lake District, as well as to both Lancashire and North Wales Coasts. There are direct ferry links to Belfast, Dublin and the Isle of Man.

CONFIDENTIALITY

All employees must adhere to policies and procedures relating to Information Governance, Confidentiality and Information Security.

RISK MANAGEMENT

The Trust is committed to approaching the control of risks in a strategic and organised manner.

The post holder must be aware of their individual responsibilities as detailed in the Trusts Risk Management, Health & Safety and Incident policies, and those under the Health and Safety at Work Act. This includes the reporting of any untoward incident, accident, potential or actual hazard identified.

SAFEGUARDING

All staff are required to be familiar with the arrangements for safeguarding children, young people and vulnerable adults and support the organisation in promoting the welfare of children, young people and vulnerable adults.

Staff working directly with children, young people and vulnerable adults will have a responsibility to ensure safeguarding and promoting their welfare forms an integral part of their duties.

Staff who come into contact with children, vulnerable adults, parents and carers in the course of their work and/or have access to records will have responsibilities to safeguard and promote the welfare of children, young people and vulnerable adults.

Staff that come into contact in the course of their duties, with parents, carers or other significant adults or children, young people and vulnerable adults should always be mindful of safeguarding and promotion of the welfare of these individuals.

HEALTH AND WELLBEING

The Trust is a Health Promoting Hospital. The Trust expects that when you are presented with opportunities to improve the lifestyle of our patients you seek help from appropriately trained clinical staff to ensure patients are supported and assisted in making the necessary lifestyle changes. This is in accordance with best practice as described in the DoH white paper Choosing Health Making Healthy Choices Easier.

EQUAL OPPORTUNITIES

The Liverpool Heart & Chest Hospital NHS Foundation Trust is committed to achieving equal opportunities. All employees are expected to observe this policy in relation to the public and fellow employees.

All staff are expected to adhere to, and act in accordance with, the values & behaviours of the Trust.

This document is intended to be used as a guide to the general scope of duties involved in this post. It is not exhaustive and should not therefore be used as a rigid specification. It will be kept under review and amended as required in consultation with the post holder.

Person Specification

Qualifications & Education

Essential

• Full GMC registration with licence to practice
• CCT (or equivalent) with entry on Specialist Register for Anaesthesia or within six months of anticipated CCT date on the date of interview
• FRCA or equivalent diploma
• Passed written Transoesophageal Echocardiography examination or equivalent

Desirable

• Additional degree or post-graduate qualification (MRCP, MD etc)
• Post-Graduate Prizes
• Full TOE accreditation

Knowledge & Experience

Essential

• Minimum of 12 months Advanced training in Cardiothoracic anaesthesia including ability to use and interpret trans-oesophageal echocardiography
• Recent experience working in an NHS setting
• Ability to offer expert clinical opinion on a range of clinical problems
• Ability to take full and independent responsibility for clinical care of patients
• Evidence of compliance with Domain 1 and 2 of GMP guidelines

Desirable

• Experience in anaesthesia for major aortic surgery
• Experience in anaesthesia for Adult Congenital Cardiac surgery
• Experience and interest in critical care

Skills & Abilities

Essential

• Excellent interpersonal and written skills
• High level of team working and communication skills
• Active regular participation in teaching and training
• Evidence of consistent engagement with clinical audit
• Evidence of achieving GMC standards to be recognised as a clinical supervisor
• Regular commitment to continuing medical education
• Evidence of reflective practice
• Evidence of involvement in clinical research
• Presentations at regional and national meetings

Desirable

• Experience of audit management
• Evidence of achieving GMC standards to be recognised as an educational supervisor
• Formal experience in medical education including regional teaching
• ALS/ATLS instructor
• Continuing plans for funded research
• Author of recent peer reviewed publications
• Experience of conducting research projects

Values & Behaviours

Essential

• Evidence of consistent ability to work effectively with colleagues in the interests of patients as described in Domain 3 of GMP guidelines
• Listens to colleagues
• Communicates clearly, politely and considerately
• Recognise and show respect for colleagues' skills and contributions
• Work collaboratively with colleagues and be willing to lead or follow as circumstances require
• Flexibility in a changing work environment
• Evidence of patient centred care
• Evidence of compliance with Domain 4 of GMP

Desirable

• Evidence of Leadership qualities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Liverpool Heart and Chest Hospital

Address

Liverpool Heart and Chest Hospital

Thomas Drive

Liverpool

L14 3PE

United Kingdom

Employer's website

https://www.lhch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising Doctor or Duty Doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To endorse all prescription forms as appropriate

To promptly forward all invoices and dispensary related correspondence to the Practice Manager or Dispensary Manager according to Practice Policy.

To notify the authorising Doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken.

To operate efficient stock control appropriate to the needs of the Practice with the objective of ensuring continuity of supply for patients and minimising wastage through out-of-date stock.

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the Dispensary and that all Dispensary equipment is kept clean and kept in good working order.

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.

To check prescriptions dispensed by colleagues.

To participate as required in the annual stocktake.

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Issue prescriptions daily to keeping on top for our 3 day collection

Cash up the till money daily

Deal with patient queries in person or over the telephone

To cover front desk duties on a rota basis.

Person Specification

Knowledge and Skills

Essential

• Hold an NVQ Level 2 Pharmacy/Dispensary Assistant qualification.
• Have previous experience working within a dispensary or pharmacy setting.
• Possess excellent communication and customer service skills.
• Be confident using computer systems and learning new software.
• Be able to work accurately in a fast-paced environment.
• Demonstrate excellent attention to detail and organisational skills.
• Be compassionate, professional, and approachable.
• Work effectively both independently and as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cutlers Hill Surgery

Address

Bungay Road

Halesworth

Suffolk

IP19 8SG

United Kingdom

Employer's website

https://www.cutlershillsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list:

1. Ensure and effective and efficient Reception service is provided to patients and any other visitors to the Practice.

2. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

3. Deal with all general enquiries, explain procedures and make new/follow up appointments.

4. Using your own judgment and communication skills ensure that patients with no prior appointment but who need an urgent appointment are seen in a logical and non-disruptive manner.

5. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures are completed.

6. Receive and make telephone calls as required. Divert/Transfer calls, take messages and ensure accuracy of detail and prompt delivery of information to the correct department/team member.

7. All home visit requests are to be added to the On Call Dr rota promptly.

8. Process and action repeat prescription requests in accordance with Practice guidelines and ensure that they are ready for collection by the patient within 48 hours, using the clinical software.

9. To uphold and abide by the Practice Policy, requirements to support patient service delivery and to assist in the distribution of relevant Practice leaflets, booklets, health promotion questionnaires to patients.

10. Advise patients and take payment of relevant charges for private (non GMS) services and provide admin support for the generation of medical reports.

11. Computer data entry/data allocation and collation. Processing and recording information in accordance with Practice procedures.

12. Scanning of relevant documentation to be work flowed for appropriate action.

13. Ensure all George Lloyd files are stored in alphabetical order within the filing system.

14. Ensure all new patient registrations are actioned promptly and entered onto the clinical software accurately to prevent duplicate records.

15. Use of Microsoft, to support the Practice and non-clinical teams with Word / Excel/ Along with filing, photocopying and scanning.

16. Ensure Reception and Waiting Room is kept neat and tidy.

17. Adhering to the Start and End of Day process.

18. Undertake any additional duties as required by the Practice and appropriate to the Reception role.

This list is not exhaustive and you will be expected to perform different tasks as necessitated by your changing role within the Practice and the overall business objectives of the Practice.

Person Specification

Experience

Essential

• Experience of working with the general public.
• Experience with Customer Service
• Experience of working within a Receptionist position

Desirable

• Experience of working in General Practice preferred by not essential

Qualifications

Essential

• Good standard of Education
• GCSE Mathematics and English - Grade C or above

Desirable

• AMSPAR Reception Certificate
• NVQ II in Customer Care
• CLAIT Qualification

Employer details

Employer name

Roundwood Surgery

Address

Wood Street

Mansfield

Nottinghamshire

NG18 1QQ

United Kingdom

Employer's website

https://roundwoodsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Diploma Level or able to demonstrate equivalent level of experience

Desirable

• Certificate in Supervisory Management

Experience

Essential

• Supervisory/management experience within a Facilities or similar Department.
• Substantial experience within departments with a Facilities function

Aptitude and Abilities

Essential

• Excellent interpersonal and customer care skills
• Able to travel between multiple sites
• Ability to undertake personal development reviews
• Ability to use own initiative and organise workloads
• Willing to work flexibly
• Computer Literate with good keyboard skills
• Able to maintain confidentiality
• Ability to work as part of a management and operational team

Desirable

• Evidence of leading supervisory staff
• Understanding of Health & Safety, employment and relevant legislation

Values & Other

Essential

• Able to demonstrate commitment to the department
• Able to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Glan Clwyd Hospital

Sarn Lane

Bodelwyddan

LL18 5UJ

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)