Job description

Job responsibilities

2.

Clinical Duties and Responsibilities:

• To undertake a range of routine non-invasive cardiology investigations including ECG, ambulatory monitoring, and assistance with exercise treadmill tests if competencies permit.

• To perform the recording of electrocardiograms (ECG) on adults, paediatrics, outpatients, and inpatients in a variety of departments including A&E, NICU, and Labour wards, as requested.

• To set-up, fit, and instruct patients on how to use ambulatory ECG and blood pressure monitors, and download recordings to ensure they are ready for analysis.

• To prioritise and organise inpatient requests for ECGs and ambulatory monitors, reporting to senior colleagues the volume of requests and the action for implementation on a daily basis.

• To effectively, promptly, and professionally respond to emergency situations, summoning appropriate assistance as necessary by raising the alarm and taking guidance from senior colleagues.

• To demonstrate technical proficiency in the range of investigations undertaken including advanced interpretation of ECG and ambulatory monitoring results with supervision and support from senior colleagues.

• To work towards SCST Part I certification in ECG.

Educational:

• To actively participate and commit to maintaining own personal professional development, identifying educational and clinical training needs in conjunction with the Cardiac Investigations Manager.

• To ensure that own mandatory training is up to date.

Administration:

• To communicate efficiently on the telephone with all staff, patients, and visitors.

• To register patient attendances on the departments PRISM database.

• To be familiar with Cerner to track patient progression, case notes, and patient episode details

• To be familiar with Cerner to track patient progression, case notes, and patient demographic and episode details

• To be trained in the use of CRIS system.

• To book appointments onto Solus, facilitating the Trusts Patient Choice policy.

• To telephone patients who fail to attend for their appointment, rebooking patients as per patient choice, and to telephone outstanding returns of ambulatory monitors.

• To amend patient bookings to reflect any changes in their procedure from that initially booked onto the database.

• To order portering services on the Cerner to facilitate movement of patients and/or equipment.

• To carry out general clerical duties to include photocopying, filing, and faxing.

• To collect, collate, and disseminate results from within the department to requesting doctors, secretaries, clinics, and wards.

• To participate in quality assurance and audit activities as required.

• To maintain cleanliness and tidiness in the department and take responsibility for ensuring completion of cleaning rotas in the area of work.

• To assist with effective stock control within the ECG department

To be cost-effective in the use of equipment and resources.

To undertake any other reasonable duties at the discretion of the Cardiac Investigations

Manager or her deputies.

To assist with all aspects of the organisation and performance of the ECG service when requested/required.

Personnel:

To conduct self in a professional manner and act as a role model to junior staff/students at

all times.

To demonstrate leadership, achieving good morale with open communication between all levels of staff and disciplines.

Person Specification

Qualifications

Essential

• 2 GCSEs or equivalent grade C or above in English and Mathematics
• Computer literate IT skills/keyboard skills
• BLS skills

Desirable

• 2 A-levels in science subjects or equivalent SCST certification

Experience

Essential

• oSignificant experience of working within a Cardiology Department and physiological measurements
• oSignificant experience in patient contact - adult and paediatric. Demonstrates experience and competency within all areas of non-invasive Cardiac Physiology tests
• Able to perform ECG, Holter monitor and Ambulatory BP monitors
• Sufficient knowledge of ECG interpretation and rhythm recognition

Desirable

• Experience with Cerner/ Millenium EPR
• Experience with Solus
• Experience of dealing with paediatric and mentally ill patients
• NHS Experience

Skills

Essential

• Ability to work independently
• Effective time management skills
• Positive attitude to change
• Excellent verbal and written communication and interpersonal skills
• Empathetic approach to staff and patients
• IT literate
• Ability to learn new systems and undertake training in any area requested to achieve clinical improvement
• Ability to deal with emotional and/or distressing situations e.g. cardiac arrest, terminally ill patients, and death
• Ability to assist in moving patients and equipment
• Ability to handle patient catheters, central lines, venflons, and bodily fluid collection bags

Desirable

• Wearing of lead protection in radiation areas

Other requirements

Essential

• Adaptable, reliable, and flexible
• Desire to work in a caring profession
• Ability to work cross-site
• Ability to work extended working hours
• Ability to work weekends
• Ability to work with infectious patients

Knowledge

Essential

• General understanding of the NHS Constitution Trust vision, values, strategic objectives and key work programmes

Desirable

• Understanding of data protection
• Knowledge of NHS systems and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford & St. Peter's Hospitals

Guildford Road

Chertsey, Surrey

KT16 0PZ

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception

Provide a welcoming and professional service for both Sheffield Futures and tenants, including notifications of arrival.

Act as a first point of contact for those currently using our service, or those wishing to.

Answer telephone calls promptly and direct enquiries appropriately.

Respond to general email and in person enquiries and pass messages to relevant colleagues or signpost as appropriate.

Ensure good working practices are maintained in the building, ensuring all visitors have signed in and are provided with appropriate access while bearing in mind security and GDPR issues.

Undertake training and staff development to provide any necessary cover to maintain minimum administrative staffing levels within Star House.

Ensure the front-of-house area is orderly, safe and welcoming.

Preparing meeting rooms and refreshments

Administration

Monitor and respond to emails received in the Enquiries; Reception and Central Admin Service Requests inboxes and updating records as appropriate.

Assist with the management and maintenance of the internal room booking system.

Receive and distribute postal deliveries.

Accurately input and update referral data on Charity Log for services as required, including Door 43 inputting on a daily basis in preparation for weekly allocation meetings

Gather extra information from clients and referrers to aid allocations process.

Communicate the outcome of allocation meetings to the referrer and client, and record the actions taken.

Book triage appointments for Door 43 clients and manage weekly drop-in appointments.

Support the Senior Administrator to ensure Star House is a safe, clean and welcoming environment

Carry out other general administrative duties as required and directed.

All staff are expected to:

Promote equality of opportunity and take every opportunity to eliminate discrimination in their work.

Take reasonable care with regard to him/her/them as well as for any colleagues or visitors who might be affected by any act or failure to act by the post holder in accordance with Health and Safety at Work.

Ensure that confidentiality around service users and staff members is maintained at all times.

Attend from time to time, training courses, conferences, and other meetings.

Person Specification

Qualifications

Essential

• To have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship. (A)
• A commitment to completing all vocational assessments and cconsidering personal goals and development that would help achieve them. (A, I)

Desirable

• Level 2 English and Maths (A)

Experience

Essential

• Ability to promote and uphold Sheffield Futures core values and guiding principles to internal and external customers, young people and colleagues (I, T)
• Basic computer literacy (A, I, T)
• Confident to answer and screen telephone calls and direct them to the right person or department (I, T)
• Demonstrate a commitment to a career in customer services (A, I)
• Friendly, approachable, professional and non-judgemental manner (I)
• Ability to handle sensitive and confidential information in accordance with policies (A, I)
• Ability to work as part of a team and independently with support (A, I, T)
• Frequently and consistently communicate and work with others in the interest of helping customers efficiently. (I)
• Punctual and reliable (A, I)
• Good verbal and written communication skills (A, I, T)
• Ability to listen, gather information and communicate appropriately face to face and over the telephone in a professional, courteous and confident manner (I, T)
• The ability to stay calm in challenging situations (I)
• Able to manage time and prioritise tasks (A, I, T)
• Able to follow instructions and complete work accurately (A, I, T)

Desirable

• A knowledge of Sheffield Futures and the services it provides. (I, T)
• Experience and skills in the use of Microsoft Office particularly Excel, Outlook and Teams (A, I)
• Experience of office administration and customer service, volunteering or work experience (A, I)
• An understanding of GDPR/Data Protection requirements (A, I)
• Previous experience of working in a team and independently (A, I)
• Experience of communicating face to face, over the telephone and in writing with the general public in busy situations (A, I)
• Experience of working to deadlines and deal with conflicting priorities (A, I, T)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sheffield Futures

Address

Sheffield Futures

Star House

43 Division Street

SHEFFIELD

S1 4GE

United Kingdom

Employer's website

https://www.sheffieldfutures.org.uk (Opens in a new tab)

Job description

Job responsibilities

• Receive visitors to the hospital and direct to departments.Arrange for volunteers to escort ifrequired.

• Supplyinformation via Oasis to patients who are unsure as to where theyare required togo.

• Locate patients for visitors via Oasisin accordance withdata protectionlegislation.

• Arrange wheelchairs for patients with mobility issues, either utilising volunteers or hospital porters.

• Receive telephone callsfrom external sourcesincluding patients,relativesand carerson behalf of the Trust and redirect asappropriate.

• Be able to deal with patients and visitors who may be anxious, upset or may have language or communication difficulties.

• Be able to resolve simple concerns and queries and to escalate matters whereappropriate.

• Receive and record medical equipmentand other itemsdelivered to reception which requireforwardingto wards and departments.

• Arrange formedical equipment and otheritems to be delivered to wards and department, signed for asrequired.

• Record all requests for transfer of patient notesandmaintainthese records foraudit purposes.

• Monitor wheelchair numbers and escalate issues.

• Report faulty wheelchairs and record maintenance progress.

• Identifyand issue tasks to reception volunteerson a daily basis.

• Liaise with Trust volunteers where necessary.

• Knowledge of administrative systems such as PAS and be able to use these efficiently.

• Knowledge of hospital departments

• Knowledge of office and clerical procedures.

• Ensure that the reception desks are tidy and welcoming to visitors.

• Remove unauthorised and out of date publicity material.

• Report emergency situationsoccurring within the reception area and car parksimmediately.

• Report anyadverseincidents occurring within the reception area and main entrance via Datix.

• Report maintenance issues to Mitie helpdesk.

• Plan own daily workload, with effective scheduling of priority tasks.

• Report/escalate concerns asappropriate toyour line manager.

Person Specification

Qualifications and Education

Essential

• 2 GCSE (or equivalent) passes in Mathematics and English Language
• Competent in the use of computers and Microsoft packages such as Word, Excel, Outlook

Desirable

• NVQ Business Administration Level 2

Communication Skills

Essential

• Ability to work in a team as well as unsupervised
• Excellent communication skills including telephone manner
• Ability to deal with contentious and sensitive issues in the appropriate manner

Knowledge and Training

Essential

• Computer literate must be able to use spreadsheets and e-mail
• Knowledge of NHS policies
• Previous Customer Care experience

Analytical & Judgement Skills

Essential

• Accuracy and attention to detail

Desirable

• Enthusiastic and flexible to meet the needs of the service
• Able to cope with different and competing demands
• Able to use own initiative

Planning Skills

Essential

• Good time management and ability to work to deadlines
• Good organisational skills
• Ability to prioritise work

Equality, Diversity, Inclusion and Trust Values

Essential

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Dudley Group NHS Foundation Trust

Address

Russells Hall Hospital

Pensnett Road

Dudley

DY1 2HQ

United Kingdom

Employer's website

https://www.dgft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Senior Physiotherapist Guildford Hospital | Permanent | Full time Up to £51,000 per annum, depending on skills and experience 37.5 hours per week As a Senior Physiotherapist at our hospital, you'll have a BSc in Physiotherapy or equivalent and registration with the Health and Care Professions Council. You also have excellent clinical reasoning and rehabilitation skills, and you're committed to developing as a practitioner. You're a confident communicator, skilled at engaging with all kinds of people. As part of the team you will have clinical support available from your Regional clinical lead along with Physiotherapists, with leadership from the management team on site. You will have a CPD budget to encourage you to continue your learning and striving for clinical excellence. The hospital is brilliantly placed to support and mentor the successful candidate for this role, alongside our academy training programmes. We can offer both part time and full time hours, with a mixture of face to face time across other sites or working from home delivering triage hours. As a Senior Physiotherapist, you will:

Person Specification

Qualifications

Essential

• As a Senior Physiotherapist at our hospital, you'll have a BSc in Physiotherapy or equivalent and registration with the Health and Care Professions Council.

Experience

Essential

• You also have excellent clinical reasoning and rehabilitation skills, and you're committed to developing as a practitioner. You're a confident communicator, skilled at engaging with all kinds of people.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nuffield Health

Address

Stirling Road

Guildford

GU2 7RF

United Kingdom

Employer's website

https://www.nuffieldhealthcareers.com (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

Job title: General Practitioner

SUMMARY OF MAIN RESPONSIBILITIES

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

SUPERVISORY RESPONSIBILITIES/POSITION IN STRUCTURE

Will report to the partners (Clinically) and to the Practice Manager (Administration)

SPECIFIC DUTIES/RESPONSIBILITIES

Clinical Responsibilities:-

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery/telephone/video consultations, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, reports and correspondence in a timely fashion.

-Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education.

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes and complying with QOF and local incentive scheme requirements.

Delivering enhanced services.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).

-Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and responsibilitiesassociated with a GP working within primary care.

Other Responsibilities within the Organisation:-

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contributing to evaluation/audit and clinical standard setting within the organisation.

Contributing to the development of computer-based patient records.

Contributing to the summarising of patient records and Read-Coding patient data.

- Attending training and events organised by the Practice or other agencies, where appropriate.

Confidentiality:-

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety:-

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines.

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

- Making effective use of training to update knowledge and skills.

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

- Reporting potential risks identified

Equality and Diversity:-

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:-

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:-

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk.

- Assess own performance and take accountability for own actions, either directly or under supervision.

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

- Work effectively with individuals in other agencies to meet patients needs.

- Effectively manage own time, workload and resources.

Communication:-

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members.

- Communicate effectively with patients and carers.

- Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:-

The post-holder will:

- Apply Practice policies, standards and guidance.

- Discuss with other members of the team how the policies, standards and guidelines will affect own work.

- Participate in audit where appropriate.

Commited to working as part of a multi-disciplinary, multi-agency primary care team

Openness to explore alternative working practices

Person Specification

Qualifications

Essential

• ----------------------------------
• Qualifications & Training
• ----------------------------------
• -MBBS or equivalent medical degree
• -Full registration with GMC
• -Certification of Completion of Training (at time of commencing post)
• -Inclusion on Performers List (at time of commencing post)
• -MRCGP (at time of commencing post)
• -Evidence of a commitment to on-going personal & professional development
• ----------------------------------
• Knowledge & Understanding
• ----------------------------------
• -Understanding the role of medical services in a wider public health agenda
• -Knowledge of the demographic characteristics that affect health and health care in the area
• -Understanding current NHS policies
• ----------------------------------
• Experience
• ----------------------------------
• -Experience of working in primary care in an area with significant health problems
• -Experience of providing primary care
• -Development of areas of clinical expertise
• -Experience of audit and improving care for patients
• ----------------------------------
• Personal Skills and Qualities
• ----------------------------------
• Ability to communicate clearly and effectively in English, both written and verbally.
• Good organisational skills
• Time management skills
• Able to work under pressure
• Working on own initiative
• IT skills (including word processing and database work) as relevant to General Practice
• Committed to quality and patient satisfaction
• Committed to equal opportunities
• ----------------------------------
• Team worker
• ----------------------------------
• Commited to working as part of a multi-disciplinary, multi-agency primary care team
• Openness to explore alternative working practices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Claremont Clinic

Address

459-463 Romford Road

Forest Gate

London

E7 8AB

United Kingdom

Employer's website

https://www.claremontclinic.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide nursing care to patients in participation with GPs or independently, working to agreed protocols. Required skills (or a willingness to be trained) may include the following (but this list is not exhaustive):

• Vaccinations (with additional paediatric vaccination certification an advantage)
• Wound care management (including compression bandaging, in line with current evidence-based guidelines)
• Ear irrigation
• Routine immunisations and vaccinations given under a Patient Group Direction
• Cervical Screening
• Management of Long-Term Conditions such as asthma, Chronic Obstructive Pulmonary Disease (COPD), diabetes
• Contraceptive pill checks / sexual health

Other Duties and Responsibilities:

• Provide emergency care to patients as necessary and attend annual Basic Life Support and Anaphylaxis training
• Chaperoning and assisting, where appropriate, patients who are being examined.
• Undertake the collection, storage and dispatch of pathological specimens including intravenous blood samples, swabs, smears etc and ensure the cleanliness of any equipment used, as per policy
• Assisting in the implementation and management of appropriate health and safety and infection control policies, as defined in local and national polices
• Contributes to management of stock and ordering stock where required
• Contributes to management of medicines and vaccines as per policy
• To recognise and appreciate that people, both colleagues and service users are different and to act in ways that are consistent with their needs and preferences
• To ensure that all mandatory training is completed as appropriate and does not become outstanding

Person Specification

Experience

Essential

• Experience of working in teams within a clinical setting
• Willing to undertake training relevant to the position
• Accountable to own professional development and performance and act as a role model to others

Desirable

• Experience within a Primary health care setting
• Experience in resource/medicine management
• Experience of using Microsoft office eg. Word, Excel
• Use of clinical systems software e.g. EMIS
• Experience working with Patient Group Directions
• Experience in mentoring student nurses

Personal Attrivutes

Essential

• Good time management with the ability to organise daily tasks and prioritise time sensitive tasks
• Able to deal with change in a rapidly changing environment
• Personable and approachable
• Hard working, reliable and resourceful
• Trustworthy and reliable
• Accountability of own role within a nurse-led service
• Able to build effective working relationships at all levels

Qualifications

Essential

• Registered Nurse with current NMC PIN
• Evidence of continuing professional development

Desirable

• Qualifications and experience in the management of Long-Term
• Conditions such as asthma, COPD and diabetes

Skills & Knowledge

Essential

• Excellent communication skills and the ability to work independently and as part of the wider multi-disciplinary team
• Enthusiastic and motivated to learn new clinical skills where currently not trained

Desirable

• Knowledge of clinical governance issues in Primary Care
• Knowledge of the local and national health policy and the wider health economy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bridge View Medical

Address

67 Coronation Road

Bristol

BS3 1AS

United Kingdom

Employer's website

https://bridgeviewmedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• The post holder will need to be flexible and carry out nursing duties in accordance with the NMC Code of Professional Conduct and ensure all Professional Standards and Trust Policies are complied with within the chemotherapy service in the NGS Macmillan Unit specifically the chemotherapy treatment area.
• The post holder will assist senior staff with the provision of individualised nursing care.
• You will support the team in the achievement of chemotherapy services, in the safe handling, administration and disposal of anti-cancer therapy for haematology/oncology/palliative care patients undergoing treatment.
• The post holder will use a holistic patient centred approach to achieve objectives and provide support to relatives/carers whilst supporting patients through their cancer journey.
• It is preferred that the post hold have completed the UKONS SACT passport or have up to date, equivalent anti-cancer therapy training
• Proficient in nurse led interventions such as venepuncture, cannulation and management of Central Venous Access devices (including implanted ports, Hickman lines and PICCs)

Please find attached job description and person specification for further details.

Person Specification

Qualifications and Training

Essential

• RGN Qualified - Registered Nurse
• NMC professional registration

Desirable

• Systemic Anti-Cancer Therapy (SACT) Passport or equivalent training (Chemotherapy Trained)
• Advanced Communication course or equivalent
• Mentorship qualification
• Competancies in the management of Central Venous Access Devices ie, Hickman Line, PICC and implanted port and cannulation/venepuncture

Skills and Knowledge

Essential

• Effective communication skills
• Organised and prioritises workload
• Commitment to undertake professional development including Trust's Preceptorship and essential training programmes
• Knowledge and understanding of harm free care.
• Patient safety
• Quality clinical governance
• Evidence based practice.

Desirable

• Knowledge of Holistic Needs Assessments
• Knowledge of chemotherapy/anti- cancer related drugs
• Knowledge of palliative care and/or patients with cancer
• Knowledge of chemotherapy/anti cancer drugs
• Competent in accessing Central Access
• Knowledge and understanding of managing infusion related reactions

Experience

Essential

• Experience of working in a multi-disciplinary team
• Experience of understanding nursing processes i.e., assessment, care planning, implementation and evaluation

Desirable

• Experience of working in a nurse led environment
• Previous experience in a cancer outpatient setting
• Knowledge of patient safety

Demonstrates our proud to CARE values

Essential

• Compassion
• Ambition
• Respect
• Encouragement - Proud to CARE

Personal Attributes

Essential

• Flexible working across Chemotherapy services to support the service needs (eg Bank holidays, early and late shifts: there is an expectation for the successful applicant to stay behind if treatments run over time if necessary)
• Professional appearance and approach to work
• Good team member
• Supports and coaches junior team members and support workers
• Works without direct supervision and is resourceful
• Uses initiative and makes decisions as required
• Commitment to high clinical standards when working with patients
• Uses initiative, tact and diplomacy
• Caring Manner
• Able to deal with exposure to bereavement and challenging patients/relatives/situations

Desirable

• Has an interest in improving their knowledge and skills
• Has a passion for improving the Chemotherapy and cancer service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

NGS Macmillan Unit, Chesterfield Royal Hospital NHS Trust

Calow

Chesterfield

S44 5BL

United Kingdom

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• When necessary, enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
• Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
• Enter patient information and appropriate codes on to the computer as required.
• Monitor and complete clinical system tasks as required by the Reception Supervisor, Practice Manager and GPs.
• Scan medical documents into clinical computer system and redirect to GPs for action.
• Premises:

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Undertake any other additional duties appropriate to the post as requested by the Reception Supervisor or the Practice Manager.
• Attend team and practice meetings.

Give results and/or information to the patient as directed by the doctors.

• Accept and ensure all specimens are clearly labelled and pass on to Healthcare staff for appropriate recording prior to collection by hospital transport.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified to the Health and Safety Team immediately.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attending all training courses and sessions deemed as mandatory by the Practice Manager.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• 3 GCSE's grade A to C, one of which to be English

Experience

Desirable

• Experience of working in a GP Practice.
• Receptionist experience.

Employer details

Employer name

Southgates Medical Centre & The Woottons Surgery

Address

Southgates Medical Centre

41 Goodwins Road

King's Lynn

Norfolk

PE30 5QX

United Kingdom

Employer's website

https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

An exciting opportunity to join our dedicated team within our busy contact centre. You will be the first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged efficiently and compassionately. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Deliver an efficient and effective appointment booking service relating to termination of pregnancy, contraception and aftercare for NUPAS patients.

Determine and arrange a suitable appointment to meet the patients needs. Providing information according to NUPAS guidelines as appropriate and within the remit of a Patient Care and Booking Advisor.

Ensure that the earliest and most suitable appointment that can be provided to the patient is offered.

You must be empathetic, and treat all patients and colleagues with dignity and respect.

Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).

Where NUPAS cannot assist the patient, signpost patient to appropriate services in line with NUPAS guidelines.

Ensure all appointment times offered are within the service KPIs and targets.

Ensure the patient is made aware of any special requirements regarding their appointment.

Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.

Identify and escalate any risk or safeguarding concerns to senior colleagues promptly and actively seek to reduce or eliminate those concerns identified in a positive manner.

Embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.

Support CC team leaders with any tasks as assigned and with relevant training.

Ensure you maintain compliant with statutory and mandatory training requirements and any other training relevant to your position.

Maintain a clear and tidy working environment to ensure the safety of yourself and your colleagues in the workplace.

Ensure you comply with all policies and procedures.

Person Specification

Knowledge & Skills

Essential

• Ability to communicate effectively over the phone using a calm, friendly, empathetic tone, and to manage conflict calmly
• Ability to work in a sensitive, confidential and non-judgemental way
• Ability to deal with personal information sensitively and respect people's right to confidentiality
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Have good attention to detail
• Ability to accurately record information whilst listening (talk and type)
• Demonstrating initiative and solution focused attitudes

Experience

Essential

• Working in a busy call centre environment
• Experience of working with people in difficult circumstances
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Experience of using Microsoft Office packages
• Must be empathetic, and treat all patients with dignity and respect.
• All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults.
• Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
• To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
• All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security.

Qualifications

Essential

• Secondary standard of education or NVQ Level 2 or equivalent
• Computer literate with accurate keyboard skills

Desirable

• Experience of using information systems to input, store and retrieve patient data
• Significant administrative experience of working in an environment engaging with potentially anxious patients

Specific Requirements

Essential

• Pro-choice
• Reliable
• Conscientious
• Professional
• Flexible approach to work
• A satisfactory Disclosure and Barring check
• Commitment to the aims & values of NUPAS
• A willingness to learn new skills
• Able to work to the service rota, to meet the needs of the service, including weekends, evenings and bank holidays
• Must be prepared to comply with all policies and procedures
• Adherence to NUPAS uniform policy
• Respect for the sensitive nature of the business including rules around the use of mobile phones and social media in the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

N U P A S

79 Newton Street

MANCHESTER

M1 1EX

United Kingdom

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical duties

Appointments you will have 15 appointments per session these will be a mixture of telephone and F2F appointments.

Duty doctor - you will be duty doctor one day per week and will cover the role of duty doctor on days when the regular duty doctor is absent, and you are working.When you are duty doctor 2 appointments will be reserved for administration during each session.This includes filing pathology reports for any absent GPs and signing and dealing with prescriptions enquires.You are responsible for completing any tasks sent to you directly and ensuring the duty box has been actioned.

Visits - you will undertake home visits as required by the practice or where you deem this necessary for the patient.When you are duty doctor you are responsible for dealing with all home visit requests that are made after 1pm.

dealing with telephone queries from patients or other health care professionals it will be your responsibility to deal with any telephone enquires in a timely manner in order to provide safe care for patients.

Administration

You will be responsible for administration whether arising directly from this caseload (referrals, investigations, results) and indirectly (reports, medicals, etc).

Meetings

You will be required to attend various primary care team meetings these may include the following meetings:

Formal or informal.

Essential to the delivery of team-based care.

Discussing clinical practice standards.

Developing practice protocols.

Mutual professional support for the individual practitioners.

Audit.

Significant event analysis.

Meetings with colleagues in the locality, care trust etc. Where these occur on an ad hoc basis, adjustments to clinical workload may be required.

Specific specialist roles in the practice

You have no specialist roles in the practice but will be allocated lead roles during the course of your employment, this will be following discussion and with the support of the partners.

CPD (continuing professional development) time.

This may include a mix of in-house meetings and events, time away from the practice, either in private study, attending educational events or time in lieu of attending educational events outside of normal working hours.

Person Specification

Experience

Essential

• Newly qualified GPs are welcome to apply.

Qualifications

Essential

• Fully qualified GP with GMC registration and inclusion on the Medical Performers List.

Knowledge and skills

Essential

• Commitment to providing high-quality, patient-centred care.
• Has good communication and consultation skills.
• Is organised, reliable and able to manage a varied general practice workload.
• Is committed to continuing professional development and reflective practice.
• Is supportive of colleagues and values a positive, collaborative working environment.
• Work well as part of a multidisciplinary team and contributes positively to practice life.

Desirable

• Has an interest in womens health is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

New Road Surgery

Address

104 - 106 New Road

Rubery

Birmingham

West Midlands

B45 9HY

United Kingdom

Employer's website

https://www.newroadsurgeryrubery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, escalating enquiries as and when required.

Sort and prioritise incoming queries in line with the written guidance

Provide Meeting Support & Minute Taking

Capturing accurate minutes

Organising meeting papers

Supporting clinical teams, and operational/corporate meetings

Provide demographic details of cases when requested.

Liaise with colleagues at all levels both within the team and across other agencies and in other organisations to request and compile health information in a timely manner.

The post holder will propose any necessary changes of local protocols to aid service improvement, and to ensure that all standard operating procedures and guidance documents are kept up to date.

Maintain appropriate supplies for the team, being responsible for all necessary ordering of supplies/ equipment.

Produce statistics, documents and reports using various computerised systems as appropriate, for example data relating to key performance indicators.

To highlight any operational concerns regarding administrative systems so that they can be reviewed.

Participate in all necessary mandatory and targeted training to update skills and knowledge.

Maintain comprehensive electronic health records as per standard operating procedures.

Deal with all communications/correspondence confidentially as per Information Governance Policy and information sharing guidance.

To ensure the creation of new clinical records.

The post holder shall as necessary, provide cover for and undertake duties of absent colleagues.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Business Administration or equivalent
• Educated to GCSE standard or equivalent

Desirable

• OCR or equivalent
• Customer Service Qualification

Knowledge/Experience

Essential

• IT literate
• Proven experience of spreadsheet and email software
• Experience of using patient administration systems
• Effective communication and interpersonal skills including telephone skills
• Experience of general administration office skills - scanning, note taking.
• Experience of working to conflicting demands and work effectively within teams.
• Ability to work in a confidential and sensitive manner.
• Ability to plan, prioritise and schedule own work.
• Able to work flexibly in accordance with service needs.
• Ability to develop databases.

Desirable

• Demonstrable knowledge of supervising other secretarial/administrative staff ? Application Form

Values

Essential

• Continuous improvement - committed to making improvements to our services for the benefit of all.
• Accountability - taking ownership to anticipate, develop and deliver high quality care.
• Respect - how we treat others in an inclusive and supportive way.
• Enthusiasm - demonstrate our passion and pride for what we do and how we do it.
• Support - actively supporting others with compassion and courage.

Skills

Essential

• Keyboard / Word Processing / Data Input
• Good communicator (verbal/written)
• Good organisational and interpersonal skills
• Ability and willingness to travel across the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Switch House

Northern Perimeter Road

Bootle

L30 7PT

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The role of the Clinical Nurse Specialist within the Specailist Palliative Care team requires a suitably qualified and experienced registered nurse to be able to utilise their extensive knowledge of palliative care and complex symptom management to offer high quality patient centred care, whilst supporting their peers and colleagues. Be able to have a positive impact on care and confidently deal with difficult and complex situations with sensitivity and compassion. Be confident and influence change. Offer support and supervision to Band 6 Palliative Care Nurses in the team.

Person Specification

Experience

Essential

• Experience working as a Nurse
• Relevant post registration experience, in cancer, palliative care or relevant specialty
• In-depth specialist experience
• Experience of multi professional working
• Leadership and management experience
• Experience of teaching

Desirable

• Demonstrates proactive approach to palliative and end of life care
• Previous experience of working as a clinical nurse specialist
• Experience of audit and research Understanding of Macmillan Cancer Support and its role across the UK

Statutory Registration

Essential

• Active 1st Level NMC Adult Registration

Special Requirements

Essential

• Able to travel across Trust sites to meet the requirements of the post
• Well presented application
• Assertive and confident yet approachable and supportive manner
• Professionally credible
• Flexibility in approach to work and in range of duties/ hours of work
• Demonstrates initiative and enthusiasm
• Diplomatic
• Calm and objective
• Self Motivated
• Recognition of own limitations
• Driving posts musty have valid Full UK driving licence

Qualifications

Essential

• Highly developed knowledge of Palliative Care Pain and Symptom control management
• First level degree in related subject
• Post-basic qualification in cancer/palliative care or relevant subject
• Sound knowledge of national and regional policies influencing palliative care services
• Advanced communication skills training or willing and able to undertake
• Knowledge of cancer treatment modalities & implications
• Independent Nurse Prescriber or able and willing to undertake
• Evidence of teaching qualification (Cert Ed or equivalent)
• Good understanding of organisational priorities of relevant organisations
• Awareness of current political and organisational climate
• Evidence of Masters level learning or prepared to work towards

Desirable

• Degree level qualification in Palliative care.
• UCPD in Physical Assessment skills
• Post registration qualification in cancer nursing.
• Evidence of Counselling qualification
• Understanding of audit methodologies
• Research qualification

Special Skills & Knowledge

Essential

• Ability to think strategically and see the bigger picture
• Ability to demonstrate track record of practice development
• Excellent communication and counselling skills both in clinical settings and with other healthcare professionals
• Ability to communicate clearly and concisely, both orally and in writing at all levels of understanding.
• Ability to work autonomously and as part of an integrated team
• Well developed influencing negotiation and facilitation skills
• Organised and able to prioritise and work to deadlines
• Ability to respond sensitively to situations of conflict
• Confident & effective teaching / presentation skills
• Flexible and innovative
• Skills in supervision and mentorship
• Commitment to continuing personal development
• Ability to lead and influence change
• Well developed IT skills
• Ability to obtain and critically evaluate information to enable decision making
• Ability to motivate, inspire and lead
• Ability to deal with difficult and complex situations with sensitivity & compassion
• Ability to think and plan strategically
• Well developed leadership skills

Desirable

• Demonstrates proactive approach to palliative and end of life care Previous experience of working as a clinical nurse specialist
• Experience of audit and research

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

The Whitehouse

Traynor Way

Peterlee

County Durham

SR8 2RU

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

• *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in a clerical environment
• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
• *Working knowledge of medical terminology

Experience

Essential

• *Experience of working as a Medical Secretary
• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in Healthcare
• *Good Organisational skills
• *Able to use own initiative and deal with the unpredictable
• *Able to work under pressure and to multi-task
• *Able to work to deadlines

Desirable

• *Experience of working in a busy environment

Additional Criteria

Essential

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills
• *Ability to deal professionally with enquiries from staff, patients and visitors
• *Ability to problem solve
• *Understand confidentiality and apply the principles in everyday working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills
• *Good organisational skills
• *Team Player
• *Conscientious
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites

Desirable

• *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Good Hope Hospital

Rectory Rd

Sutton Coldfield

West Midlands

B75 7RR

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Job description

Job responsibilities

• Managing a large volume of inbound and outbound calls in a timely manner
• To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered
• To continue to develop and maintain competencies in all areas of work

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person Specification

SKILLS

Essential

• Good literacy and numeracy skills
• IT skills in windows-based applications
• Ability to communicate with members of the public, all staff and health care providers

EXPERIENCE

Desirable

• Previous administration experience
• Previous customer care experience
• Previous call centre/patient contact centre experience

QUALIFICATIONS

Essential

• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Regent Point

317 Regent Point

NE3 3HD

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job description

Job responsibilities

An exciting opportunity to join our dedicated team within our busy contact centre. You will be the first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged efficiently and compassionately. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Deliver an efficient and effective appointment booking service relating to termination of pregnancy, contraception and aftercare for NUPAS patients.

Determine and arrange a suitable appointment to meet the patients needs. Providing information according to NUPAS guidelines as appropriate and within the remit of a Patient Care and Booking Advisor.

Ensure that the earliest and most suitable appointment that can be provided to the patient is offered.

You must be empathetic, and treat all patients and colleagues with dignity and respect.

Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).

Where NUPAS cannot assist the patient, signpost patient to appropriate services in line with NUPAS guidelines.

Ensure all appointment times offered are within the service KPIs and targets.

Ensure the patient is made aware of any special requirements regarding their appointment.

Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.

Identify and escalate any risk or safeguarding concerns to senior colleagues promptly and actively seek to reduce or eliminate those concerns identified in a positive manner.

Embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.

Support CC team leaders with any tasks as assigned and with relevant training.

Ensure you maintain compliant with statutory and mandatory training requirements and any other training relevant to your position.

Maintain a clear and tidy working environment to ensure the safety of yourself and your colleagues in the workplace.

Ensure you comply with all policies and procedures.

Person Specification

Knowledge & Skills

Essential

• Ability to communicate effectively over the phone using a calm, friendly, empathetic tone, and to manage conflict calmly
• Ability to work in a sensitive, confidential and non-judgemental way
• Ability to deal with personal information sensitively and respect people's right to confidentiality
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Have good attention to detail
• Ability to accurately record information whilst listening (talk and type)
• Demonstrating initiative and solution focused attitudes

Experience

Essential

• Working in a busy call centre environment
• Experience of working with people in difficult circumstances
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Experience of using Microsoft Office packages
• Must be empathetic, and treat all patients with dignity and respect.
• All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults.
• Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
• To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
• All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security.

Qualifications

Essential

• Secondary standard of education or NVQ Level 2 or equivalent
• Computer literate with accurate keyboard skills

Desirable

• Experience of using information systems to input, store and retrieve patient data
• Significant administrative experience of working in an environment engaging with potentially anxious patients

Specific Requirements

Essential

• Pro-choice
• Reliable
• Conscientious
• Professional
• Flexible approach to work
• A satisfactory Disclosure and Barring check
• Commitment to the aims & values of NUPAS
• A willingness to learn new skills
• Able to work to the service rota, to meet the needs of the service, including weekends, evenings and bank holidays
• Must be prepared to comply with all policies and procedures
• Adherence to NUPAS uniform policy
• Respect for the sensitive nature of the business including rules around the use of mobile phones and social media in the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B15 2UL

United Kingdom

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)