Job description

Job responsibilities

General Administration and Secretarial

• Liaise with managers to support in the drafting and checking of Rotas for the GPs, Nurses and Acute Care Team, making sure they include all relevant dates for annual leave, meetings, training, and educational half days.
• Maintain an accurate and up to date library of EMIS forms, including referral form templates and ensure all clinicians have access.
• Monitor DOCMAN workflow, ensuring all documents received are recorded and filed correctly, passing to the GPs, Nurses or coding team for query or action where necessary.
• Process all flu questionnaires completed by patients during the winter flu clinics, ensuring that their details match those on their medical record and coding smoking status and alcohol intake as appropriate.
• Process all outgoing post created by the practice in a timely manner
• Photocopying, scanning, filing and proof reading in a timely and accurate manner
• Accurately complete and file any required forms including Education Evaluations and Benefit Forms.
• Attend and take minutes at meetings when requested. This includes Safeguarding, Palliative and Pediatric meetings.
• Check all patient letters and documents that have been collected as arranged, record any non-collections on the system and destroy as confidential waste.
• Process request for Smart Cards within the practice.
• Liaise with DART to issue, upgrade or reset accounts for practice staff.
• Ensure daily back up of the practice server.
• Monitor stock levels of practice supplies ensuring low stock items are ordered replenished in a timely manner.
• Liaise with third party companies for the collection or delivery of stock items, including battery recycling.

Registrations, Appointments and Referrals

• Process registrations both regular and temporary as required, using the EMIS system and ensuring complete information and appropriate ID.
• Ensure all GP2GP transfers are recorded correctly with all necessary information from patient files extracted and added to EMIS accurately and in a timely manner.
• Update patients personal details and preferences including change of name, address, next of kin and consent.
• Process FP69s, sending occupier letters where necessary.
• Ensure that all palliative patients are added onto IBIS accurately ensuring third party services can view relevant information around their diagnoses, clinical history and DNAR status.
• Updating the appointment book on EMIS to reflect finalised rotas, allowing for effective time management, and helping to avoid duplicate bookings.
• Adjusting the appointments screen on EMIS when required, for example for embargoed appointments, GP supervision slots any on the day sickness.
• Adding all Covid Vaccination Clinic and Flu Clinic appointments onto EMIS in a timely manner and amending as and when required.
• Check Smear invites on EMIS, ensuring eligibility, correct coding and completing deferral forms where necessary.
• Assign clinical rooms to internal and third-party clinicians, ensuring sufficient space for all planned clinics including audiology, physiotherapy, counselling, Dermascope and Dermatology.
• Process audiology, dermascope, minor ops and physiotherapy referrals. This includes forwarding to the correct healthcare professional, sending appointment confirmation, dealing with general queries and preparing clinics. Gather and send results to patients and other surgeries where necessary and update any relevant trackers/spreadsheets.
• Process deductions on a weekly basis, ensuring relevant information is gathered, processed and sent to Primary Care Support England (PCSE) in a timely manner.
• Ensure that all reported deaths are correctly logged and reported, including coding on patient and next of kin files and communicating appropriately with the necessary healthcare professionals and third party as required.
• Proactively manage any results that come in via lab reports, forwarding them to the appropriate healthcare professional where required and ensuring safe and timely filing.

Communication

• Monitor the practice administration and blood pressure email accounts, actioning any tasks and requests within your remit, redirecting to the appropriate department/professional where necessary and raising any urgent enquiries to management.
• Deal with general queries via phone, e-mail and post, directing to others where appropriate and in a timely manner
• Monitor E-consult requests and directing appropriately in a timely manner

Reporting

• Run EMIS reports to identify patient registration numbers and update the Registrations record.
• Run EMIS reports to identify all DNAR patients and ensure signed confirmation is held on their record and passed to SECAMB.
• Complete the Close of Quarter Notification on EMIS as sent through via PCSE and seek sign off from the Assistant Practice Manager
• To support subject access requests (SAR) and third-party access requests (TPSAR) on the IGPR system in a timely manner when requested.

Safeguarding

• Safeguarding Administration for the site for a minimum of 10 hours per week, to liaise with Social Services as required and maintain the practice Safeguarding list ahead of regularly scheduled meetings

Person Specification

Personal Attributes

Essential

• Willingness to learn and adapt to change
• Highly customer focused
• Understanding and approachable
• Strives for excellence
• Honest and fair
• Leads by example
• Positive can do attitude

Experience

Essential

• Understand the importance of maintaining patient and data confidentiality.
• Able to use judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations.
• Experience of setting up and maintaining effective administrative filling systems
• Experience of work involving regular and accurate data inputting

Desirable

• Knowledge of office management systems and procedures
• Experience of working with Microsoft packages including, word, excel and power point
• Experience of working with EMIS and DOCMAN
• Previous administration experience within a medical environment
• Knowledge and understanding of the National Health Service

Key Skills

Essential

• Able to communicate effectively and collaboratively across varied disciplines.
• Able to work in a well-organised and professional manner, maintaining concentration and accuracy
• Able to manage conflicting priorities
• Possess an aptitude for dealing with potentially difficult or demanding situations.
• Good telephone manner

Qualifications

Essential

• Good level of education including competent levels of numeracy and literacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Medical Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Educational Lead GP

Clinical sessions

The Educational Lead GP role is a hybrid of Lead GP clinical sessions with protected time to oversee the management and development of the Training Hub.

Lead GPs take a key role in being a visible lead to the clinical team to enable the provision of high quality and patient-centred clinical care within the surgeries. The appointment template varies at the different surgeries, but all GPs are expected to provide care for urgent and routine consultations through a mix of face to face consultations, telephone consultations, visits and sharing in the work of the duty team. Clinical sessions should take place at the surgery unless there are exceptional circumstances. Lead GPs will be responsible for a fair share distribution of admin (be this related to their list or where it is distributed equally amongst those present) and will carry a patient list size pro rata for the number of sessions they are working.

Clinical leadership/quality improvement session

Lead GPs provide senior clinical leadership to their practice team in addition to the provision of clinical sessions. We recognise that developing expertise in clinical and non-clinical areas brings benefit to patients, the practices and NCPC as well as providing job satisfaction.

The Educational Lead GP will play a central role in delivering high-quality patient care whilst helping to train and inspire the next generation of General Practitioners as part of their leadership speciality.

We will work with you to identify realistic goals for the Training Hub, identify the resources needed and provide the support required to implement them.

Whatever the area our Lead GPs lead in, the emphasis will be on improving patient care and contributing to the development of efficient and effective teams, including our established clinical and student teams.

Who are we looking for?

We are looking for someone who shares our vision to provide excellent standards of clinical care and leadership in a way which is compassionate, empowering and effective. You will be passionate about bringing out the best in your team and enabling team members to flourish. Delivering high quality holistic patient care will be your priority. You will be excited by the prospect of contributing to the development of the future GP workforce.

Duties and Responsibilities

Clinical Responsibilities

In accordance with the agreed job plan, the Educational Lead GP will make him/her-self available to undertake a variety of duties including:

Surgery consultations, telephone consultations, telephone triage, visiting patients

Participate in the duty doctor rota

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Screening patients for disease risk factors and early signs of illness

Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate

Developing care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE

Ensuring appropriate follow up of patients

Recording clear and contemporaneous computerised consultation notes to agreed standards

Prescribing generically whenever appropriately and in accordance with the CCG and Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance)

Manage clinical administration in a timely fashion. This will include dealing with tasks, laboratory results, dealing with medication queries, processing clinical documentation, paperwork and correspondence in a timely fashion.

Provide clinical supervision to GP Registrars/F2/Medical Students

Provide clinical supervision to other members of the clinical team eg ANPs/ACPs)/practice nurses. Comply with all the objectives of the QOF targets, CCG initiatives, nationally or locally commissioned enhanced services.

Completion of reports for solicitors, insurance companies and other third parties

Working with and supporting other members of the primary health care team in delivering high quality primary care

Take an active role in delivering clinical governance

Promote preventative health care and advice where appropriate

Training Hub Responsibilities

Support and oversee the operational and educational development of the GP Training

Support and supervise trainee doctors working within the practice environment

Manage time efficiently to provide support for all student clinical sessions

Contribute to a unique and evolving training model for the Training Hub

Work collaboratively with experienced clinicians to create an exceptional educational experience

Contribute to innovation in primary care education within West Cumbria

Other responsibilities within the Practice

Work in accordance with NCPC agreed clinical procedures and protocols.

Commitment and contribution to achievement of the highest possible quality standards in clinical care.

Role model commitment to life-long learning and audit to ensure evidence-based best practice.

Contribute to evaluation/audit and clinical standard setting within the organisation

Attend training and events organised by the practice or other agencies, where appropriate. This includes clinical and non-clinical training and events.

Lead practice clinical meetings

Provide information when reasonably requested to ensure that all personnel and other records are accurate

Participate in the GP revalidation and appraisal scheme. Maintain portfolio of continuing professional development activities, attending training as required

Health and Safety

You will be passionate about promoting and maintaining your own and others health, safety and security:

Assist in the promoting and maintaining of their own and others health, safety and security as defined in the NCPC Health and Safety Policy

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified and significant events promptly

Confidentiality

As a GP you will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. You may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

At NCPC, we support the equality, diversity and rights of patients, carers and colleagues:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

As a GP you will maintain continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met. This may include training needed for areas of Practice Development

Quality

We strive to maintain the highest standards of quality.

Alert other team members to issues of quality and risk

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Assess own performance and take accountability for own actions, either directly or under supervision

Work effectively with individuals in other agencies to meet patients need

Effectively manage own time, workload and resources

Additional

Should have full GMC registration, be included in GP performers list and have a license to practice.

Person Specification

Qualifications

Essential

• Core Values:
• Strong commitment to the vision and values of NCPC
• Genuine interest in and commitment to the needs of the local community
• Commitment to the development of people and services, as required by NCPC
• Qualifications and Training:
• GMC registered with license to practice as a GP
• Evidence of CPD and revaluation
• Knowledge and Experience:
• Working within a multi disciplinary primary care team
• Experience of health promotion
• Experience of undertaking clinical audit and implementing change
• Awareness of current primary care initiatives
• Experience of training GPs and medical students
• Leadership experience
• Skills and Aptitudes:
• Excellent patient manner and interpersonal skills
• Excellent written and verbal communication skills
• Good computer skills and the ability to adapt to various GP clinical systems
• Highly effective communication/presentation skills able to engage and communicate effectively with a range of audiences including patients, service users, carers and staff
• Effective report writing skills
• Resilient, able to challenge as well as deal with challenge
• Effective leadership skills including engaging staff in change
• Ability to influence others
• Personal qualities:
• Passionate about contributing to the training and development of trainee GPs and medical students
• Genuine commitment to improve quality in healthcare provision
• Personal integrity and commitment
• Self-belief, self-awareness and the ability to self-manage
• Politically astute
• Flexible working attitude
• A willingness to travel between NCPC sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fellview Healthcare - NCPC

Address

Beech House Surgery

St Bridgets Lane

Egremont

Cumbria

CA22 2BD

United Kingdom

Employer's website

https://www.fellviewhealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide full range of administration support

Work closely, as part of a team with the Operational Governance and Performance Lead, Senior Executive PA to the Chief Operating Officer and Administrative Support Officer to the PA.

To use own initiative in prioritising workload to ensure deadlines are met. When appropriate propose changes to working practices

To use Microsoft office packages to produce reports, spreadsheets, presentations and emails to a high quality standard

To undertake any other administrative duties as and when required

Work closely with contracted service providers to ensure monthly management information, invoices, KPI information and records of complaints, compliments and concerns are received, up to date and accurate.

Support new ways of working in terms of moving from face to face, to adopting video and telephone for some services.

Collate an annual summary of interpretation and translation services.

Work with colleagues in the Contracts Team and Operational Governance and Performance Lead to share any contract disputes.

To deal with day to day enquires with regards to the Translation and Interpretation bookings.

Person Specification

Experience

Essential

• Previous experience of working in a Secretarial role
• Experience of taking formal minutes and notes at meetings
• Diary Management

Desirable

• Previous experience of working in the NHS
• Experience of using multi-media technology

Qualifications

Essential

• NVQ Level 2 in Administration or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Edward Jenner Court

Pioneer Avenue, Brockworth Business Park

Gloucester

GL3 4AW

United Kingdom

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will:

Produce and coordinate communication activities including e-flyers, newsletters, and material for digital channels

Coordinate events, including engagement sessions and workshops

Work in partnership with colleagues to advise, influence and support them on communications and engagement issues as required. This will include writing communication plans and projects, and advising on reactive, sensitive and high-profile issues

Support the digital services team to ensure projects are planned, managed and delivered effectively using a range of media, including the production of informative films

Initiate opportunities for internal awareness including the development of articles for newsletters and intranet copy

Analyse complex facts or situations, comparing options and evaluating the best approach to deal with technical, clinical or sensitive issues

Ensure all Trust information meets NHS corporate identity guidelines and the Trusts own style guide.

Monitor, and evaluate communication activities, providing regular updates and recommendations

Help the team(s) fulfil objectives and promote good relations with all stakeholders both internal and external

Contribute new ideas and use appropriate resources to deliver and manage engaging content for multiple projects

Manage ad hoc communications campaigns for Trust digital projects making sure that they are visible both within and outside of the organisation as appropriate.

DIMENSIONS

The Communications Teams main role is to lead how the Trust interacts with our community and how we communicate with patients, staff and other interested groups, such as the media and local politicians. The Digital Services team provides all of the IT systems colleagues need to perform their roles, including clinical systems.

Our main areas of work for communications include:

managing the reputation of the organisation

developing, implementing and evaluating communications strategies

ensuring effective two-way internal communications

planning proactive communications

responsibility for the organisation's intranet, website, and associated websites

managing the Trusts social media channels

co-ordination of printing/advertising/surveys

co-ordinating the appearance of all Trust printed and electronic materials

producing high quality information for service users, carers and other audiences

managing the Trust and NHS brand identity

planning and support of various events

managing membership and communicating with members of our Trust

social marketing campaigns

Providing professional, timely and supportive communications advice to our stakeholder

Person Specification

Qualifications

Essential

• Degree level qualification or equivalent level experience

Desirable

• Experience of working within the NHS
• Awareness of ITIL Service Management

Length and/or Nature of Experience

Essential

• Evidence of experience in an Communication role
• Working knowledge of the M365 Suite (including Outlook, Exchange, MS Teams, Visio, Excel, Word, PowerPoint, Dragon Medical One)
• Working Knowledge of Video conferencing equipment and engagement.

Desirable

• Awareness of NHS Information Governance principles

Personal Skills, Abilities and Attributes

Essential

• Good verbal and telephone communication skills
• Self-motivated with the ability to motivate and empower others to achieve specific goals
• Drive, passion, and enthusiasm, with the ability to relate well with other members of the team

Other requirements

Essential

• Ability to travel to Trust locations across Gloucestershire where necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Edward Jenner Court

1010 Pioneer Avenue, Gloucester Business Park, Brockworth

Gloucester

GL3 4AW

United Kingdom

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Job description

Job responsibilities

For further information please refer to the job description and personal specification

Clinical Responsibility patient care

• To work as a clinician in the delivery of a counselling service to the Royal Marsden Hospital NHS Trust, working directly and indirectly with patients, and with members of the multi-disciplinary team involved in the care of cancer patients, to improve patients psychological wellbeing, quality of life and coping strategies.
• To provide specialist psychological assessments for patients referred to the Adult Psychological Support Service and make decisions about support options considering the individual needs and choice of the patient, their clinical treatment, prognosis and resources available; referring on to the most appropriate specialists if required.

Education and Development Responsibility own as well as the development of other

• Maintain a personal programme of continuing professional development as required by professional body and participate in other activities designed to ensure the continuing development of specialized professional clinical skills. This should inform, update and expand practice and be disseminated as appropriate within the team.
• To provide clinical case supervision in both group and one to one format according to need for health care professionals within the organisation related to the psychological support of patients.

Policy and Service Development

In consultation with the Head of Pastoral Care Psychological Care and PALS as well as the Consultant Psychologist:

• Participate in the identification and recommendation of service priorities for psychological practice.
• Participate in appropriate developments in psychological practice.
• Participate in the development, evaluation and monitoring of the services operational policies through the deployment of professional skills in service evaluation and audit.

Research, Service Evaluation and Audit

• To routinely collect outcome data for service evaluation and monitoring purposes.
• To utilise theory, evidence based literature and research to support evidence based practice in individual work, work with other team members and to staff in the trust.

Administration and IT

• To undertake administrative duties appropriate to the tasks of the post including the specialized use of IT.
• To be familiar with computer use (e-mail, internet, Word, PowerPoint, Excel).

Person Specification

Education/Qualifications

Essential

• Master's level training in counselling or psychotherapy
• Accredited with BACP/ UKCP or other recognised counselling professional body

Desirable

• Other health professional training, e.g. nurse, OT, physio, radiographer, medic
• Recognised supervision qualification/ training
• Training/ qualification in one or more specialised areas of clinical expertise
• ( Couples / Groups)

Experience

Essential

• Psychological Therapies experience in in a physical health/ acute settings
• Experience working with individuals with long term life threatening physical illness
• Experience working in an exploratory therapeutic approach pure or integrated (existential/ person centred / CBT humanistic / psychodynamic)
• Experience of working within multi cultural settings
• Experience of providing clinical supervision in a group or 1:1

Desirable

• Professional clinical experience working in Cancer care/ Palliative Care/ HIV/ Critical Care
• Evidence of research productivity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

Royal Marsden Hospital Sutton

Sutton

SM2 5PT

United Kingdom

Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Patient Support Receptionist duties are listed below. It is the responsibility of the duty holder to ensure that they know and understand the specific tasks related to the duties and seeking support as necessary.

Weekend Tasks

Morning Patient Support Receptionists Tasks

- open up reception area

- log on reception computers located on front desk

- unlock scripts box

- unlock patient access entrance

- empty letter box

Evening Patient Support Receptionists Tasks

- close down the reception area

- log off all computers that have been used in reception, ensuring that all users are logged out of clinical system

- lock scripts box

- ensure patient access entrance is locked and automatic mechanism is disabled

- undertake security checks of consulting rooms

In addition to the above, you will be required to undertake the following additional responsibilities on completion of relevant training.

Script queries. Dealing and resolving script issues raised during the weekends.

Fridge temperature Checking and recording fridge temperature. This is required to ensure the fridges within the centre are at the correct temperature, any problems to be reported to WIC Supervisor or Practice Manager.

Contacting and making appointments for patients on QoF and/or Seasonal Flu lists and ad hoc.

Checking rooms on Sunday.

Ad hoc duties.

Administration

- To have thorough knowledge of all Practice procedures

- To work in accordance with written protocols

Other Tasks

- Ensure building security have thorough knowledge of doors/windows/alarm

- Any other tasks allocated by supervisor.

Personal / Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such as training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills activities to others who are undertaking similar work

Person Specification

Qualifications

Essential

• Excellent customer service skills
• Excellent verbal and written communication skills
• Good IT skills, understanding of Microsoft Office applications such as - word, excel etc.
• An understanding, acceptance and adherence to the need for strict patient confidentiality.
• Good time management
• Able to demonstrate compassion, empathy and understanding.

Desirable

• NVQ in Customer Service or Administration
• NHS experience, ideally as a Medical Receptionist in General Practice
• Familiar with SystmOne clinical system or experience of working with other electronic patient records.

Qualities

Essential

• Able to work as part of a multi-skilled team
• Able to remain calm under pressure
• Able to work in a constantly changing environment
• Able to work on own initiative and without direct supervision
• Polite, friendly and articulate manner

Desirable

• Ability to undertake training outside of normal working hours if necessary
• Interested in developing knowledge and skills and taking on additional learning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Putnoe Medical Centre

Address

93 Queens Drive

Bedford

MK41 9JE

United Kingdom

Employer's website

https://www.putnoemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Accounts Receivable/Debt Management

Leading debt management calls between the Trust and NHS Shared Business Services and agreeing action points.

Negotiating with customers to recover debt in a timely manner.

Preparing management reports/analysis for Accounts Receivable to help with communicating information at a higher level and aid decision making. This will involve the use of advanced Excel skills such as lookups and pivot tables.

Making suggestions on debt write-offs in line with debt management policy.

Potential to have to deal with upset customers who may be struggling financially to pay an invoice.

Planning workload with the team, setting key performance targets.

Providing performance feedback, coaching and training to the team.

Assisting with Freedom of Information requests.

Supporting both Internal and External audits ensuring data requests and any recommendations are acted upon.Balance sheet reconciliations

Reconciling control accounts of the Trust on a monthly basis. Following up on queries and also monitoring control accounts done by other staff to ensure they are being managed in an accurate and timely fashion. This involves the use and understanding of both internal and external data resources.

Assisting in the preparation of reports and information for year-end accounts including ensuring evidence for auditors is available.

Answering queries raised by finance colleagues, other staff members and sometimes the public, regarding issues relevant to the position. If unable to deal with then pass on to the correct person/department.

Clinical and professional responsibilities

Maintaining professional registrations as necessary.

Adhering to relevant code of practice of professional body.

Administrative responsibilities

Ensuring all relevant procedure notes and associated forms are completed and adhered to in line with departmental policy and audit requirements.

Teaching and training responsibilities

Actively participating in the annual performance development review to identify personal needs.

Teach and train Accounts Receivable staff and other staff members as necessary.

To attend Trust statutory and mandatory training sessions.

Line Management/Supervisory responsibilities

Deputising for the Deputy Financial Accountant as and when required.

Undertaking annual performance development reviews of Accounts Receivable staff.

Day to day management of Accounts Receivable Staff eg sickness recording, approval of annual leave

Person Specification

Qualifications

Essential

• Association of Accounting Technicians (AAT) Level 4 Diploma in Professional Accounting and/or education or significant experience to degree level

Knowledge and Experience

Essential

• Supervisory experience
• Evidence of planning and organising tasks required to achieve a specific outcome within a specified timeframe without direction from line manager
• Experience of analysing, interpreting and presenting complex data and producing robust forecasts
• Highly computer literate including MS Word, Excel, able to extract data, create and manipulate complex spreadsheets

Desirable

• Significant Financial accounting experience
• Experience of working in NHS finance
• Experience of the Oracle General Ledger System including Business Intelligence
• Experience of providing training and support to others in own specialist area

Skills

Essential

• Good standard of communication skills including the ability to effectively communicate complex financial information to nonfinance managers
• Acts professionally in all dealings with colleagues and in liaising with external bodies; must be able to adapt style appropriately to deal diplomatically with senior personnel
• Good standard of written communications
• Excellent problem solving and analytical skills
• Well organised, able to plan and prioritise own workload
• Good negotiating, persuasive, motivational, influencing skills
• Ability to work under pressure and to meet tight deadlines
• Ability to support change
• Ability to handle a range of emotive situations
• Ability to manage conflicting priorities
• Requirement to concentrate for long periods when inputting data and when analysing data/statistics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Knowsley Community College

Stockbridge Lane

Huyton

L36 3SD

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

ARRS Salaried GP Fixed Term Contract

The post-holder will manage a patient caseload and deal with a wide range of health needs, ensuring the highest standards of care for all registered and temporary patients.

Main Purpose of Job:

To support the GP partners in the Practice to manage a busy, interesting clinical caseload. The appointee will also have the opportunity to take part in leading on key disease areas (monitoring trends in treatment, staff training and prescribing) and assist in developing appropriate healthcare services for a diverse suburban patient list; including Directed Enhanced Services commissioning, patient participation and health promotion.

Responsible to:

The Practice Partners.

Main tasks of job:

Clinical Responsibilities

1) In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, referrals and correspondence in a timely manner.

2) Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the Practice.

3) Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

4) Screening patients for disease risk factors and early signs of illness.

5) In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

6) Providing counselling and health education.

7) Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

8) Recording clear and contemporaneous consultation notes to agreed standards.

9) Collecting data for audit purposes.

10) Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).

11) Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

12) Ensuring that all work carried out which carries a private fee is properly recouped and accounted for; e.g. Medical Reports, Insurance reports, Private letters to third Parties etc.

13) In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the practice:

1) Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.

2) A commitment to life-long learning and audit to ensure evidence-based best practice.

3) Contributing to evaluation/audit and clinical standard setting within the Practice.

4) Contributing to the development of computer-based patient records.

5) Contributing to the summarising of patient records and accurate Read-Coding of patient data.

6) Attending training and events organised by the Practice or other agencies, where appropriate.

7) Mentor additional roles within the practice.

Confidentiality:

Data protection is a top priority for the Practice. The Data Protection Act places obligations on us to ensure that data is processed lawfully and stored according to its strict provisions. You are required to uphold the Companys data protection policies when dealing with information about patients, carers, colleagues, other healthcare workers. Our work is of highly confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to your dismissal.

Information relating to customers, colleagues, other workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and special category data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

1) Using personal security systems within the workplace according to Practice guidelines.

2) Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

3) Making effective use of training to update knowledge and skills.

4) Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

5) Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

1) Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

2) Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

3) Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

1) In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

2) Participation in a Practice based annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

3) Maintaining skills and knowledge for CPD and accreditation via the annual GP appraisal process.

4) Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

1) Alert other team members to issues of quality and risk.

2) Assess own performance and take accountability for own actions, either directly or under supervision.

3) Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

4) Work effectively with individuals in other agencies to meet patients needs.

5) Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

1) Communicate effectively with other team members.

2) Communicate effectively with patients and carers.

3) Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the planning and implementation of services:

The post-holder will:

1) Apply Practice policies, standards and guidance.

2) Discuss with other members of the team how the policies, standards and guidelines will affect their own work.

3) Participate in clinical audits when requested or where appropriate.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.

Person Specification

Qualifications

Essential

• Qualified GP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oakwood Surgery

Address

Oakwood Surgery

856 Stratford Road

Birmingham

B11 4BW

United Kingdom

Employer's website

http://www.oakwoodsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Greet patients and visitors in a polite, professional, and welcoming manner
• Manage incoming calls, book appointments, and handle enquiries efficiently
• Maintain accurate and up-to-date patient records using clinical systems
• Liaise effectively with GPs, nurses, and other healthcare professionals
• Ensure patient confidentiality is maintained at all times
• Comply with all practice policies, procedures, and safeguarding requirements
• Support practice staff with day-to-day operational tasks as required
• Contribute to a positive and collaborative team environment
• Attend team meetings and training sessions as required

Person Specification

Qualifications

Essential

• Educational Qualifications: Usually a high school diploma or equivalent. GCSE grade A to C in English and Maths.
• Handling appointment scheduling efficiently.
• Communication & Interpersonal Skills:
• Clear verbal and written communication. Friendly and professional telephone manner.

Desirable

• Administrative & IT Skills: Familiar with SystmOne, Microsoft Office for emails.
• Ability to deal with patients from diverse backgrounds

Experience

Essential

• Front Desk Experience:
• Working in roles with direct public interaction, e.g., reception
• Handling telephone calls professionally.

Desirable

• Experience of working in a GP practice
• Experience managing patient appointments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grosvenor House Surgery

Address

147 Broadway

London

W13 9BE

United Kingdom

Employer's website

https://www.grosvenorhousesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

- Deal with all general enquiries, explain procedures and make new and follow-up appointments.

- Use your own judgment and communication skills.

- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.

- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

- Enter requests for home visits into the clinical system, ensuring to carefully record all relevant details and referring to the rota doctor where necessary.

- Enter patient information on to the computer as required.

- Open and distribute incoming mail.

- Photocopy and shred documentation.

- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

- Keep the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

- Assist with the induction of new reception staff.

- Support reception team members in managing busy periods and resolving patient queries effectively.

- Process new patient registrations and action patient deductions.

- Any other delegated duties considered appropriate to the post.

Person Specification

Knowledge and Experience

Essential

• Previous experience working in a GP practice or healthcare reception environment (essential). Ability to remain calm under pressure and manage competing demands. Proficient in IT systems relevant to GP practices. Excellent communication and interpersonal skills, with the ability to interact effectively and empathetically with patients. Highly organised, with strong time management and the ability to manage multiple tasks in a fast-paced environment. Demonstrated ability to work collaboratively within a team. A flexible and proactive attitude toward change and service improvement. A genuine passion for patient care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cricklade Surgery

Address

113 High Street

Cricklade

Swindon

SN6 6AE

United Kingdom

Employer's website

https://www.crickladesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To undertake timely comprehensive, holistic mental health assessments using Trust Approved documents including Mental Health Review, Mental Health Risk Assessment including the formulation of risk and Wellbeing Care plan.To identify and implement effective risk management plans for patients under your care.To provide person centered wellbeing care plans for patients under your care, using SMART goals.To promote choice and service user involvement in care planning and riskmanagement.

To ensure practice is in line with social inclusion and recovery models, using a strengths based approach to care.To follow the nursing process (Assess, Plan, Implement, Evaluate)

To understand and adhere to the Care Programme Approach.To have good knowledge around frequently used psychotropic medications including their doses, side effects and routes of administration.To be competent in the administration of intramuscular injections.To understand and adhere to the safe storage of medications, in line with TrustPolicy.To provide evidence based therapeutic interventions in accordance with NICE Guidelines, appropriate to the patients assessed needs.To provide education, advice, emotional and psychological support to patients under your care, with the aim of promoting re-enablement and recovery.To demonstrate effective communication skills when communicating withpatients, families and carers, the MDT, i.e. verbal handovers/discussions with both internal and external stakeholders, written assessments and reports, giving due regard to consent, confidentiality and Information Governance guidelines.To provide high quality accurate, contemporaneous record keeping using PARIS system, giving regarding to confidentiality, Information Governance guidelines adhering to Trust Policies.To support and work with colleagues, other MDT members and outside agenciescollaboratively and in best interests of the service user.To develop strong working relationships with the MDT and wider MDT to promote improved outcomes for patient care.To have good working knowledge of the MCA 2005 to support the assessment ofcapacity in complex situations, and support others to improve/develop their skills.To demonstrate good working knowledge of relevant legislation, i.e. MHA 1983, MCA 2005 and Care Act 2014.To provide leadership support to junior members of the team, i.e. Band 5 Nurses, Community Support Workers and Student Nurses. To contribute effectively to team discussions around patient care.To demonstrate good teamwork, taking accountability for decisions and actions taken.

Sharing skills and knowledge with the team to support their development.Ensure high quality of care, using the 6Cs of nursing, Trust Values and adhering to Trust Policies and procedures.To recognise own limitations and seek appropriate support when required.To ensure all carers are offered Carer Assessments.To identify, report and investigate concerns under Safeguarding Adultsprocedures.To complete Social Circumstances Reports for detained patients where their detention is being reviewed at Tribunals and Hospital Managers Hearings.

Person Specification

Education/Qualifications

Essential

• Registered Mental Health Nurse
• Current registration with appropriate regulatory body (e.g. NMC)
• Completion of Preceptorship

Desirable

• Qualification in psychologic therapeutic interventions
• Mentorship qualification

Experience

Essential

• Substantial experience of relevant post registration practice
• Experience of managing a caseload
• Experience of working in a multi-disciplinary team setting
• Experience of working with people with a range of severe and complex mental health problems

Desirable

• Experience of clinical supervision of other staff
• Experience of working within a Community setting

Knowledge

Essential

• Good working knowledge of therapeutic assessment techniques and interventions in the management of behaviour of individuals with complex mental health needs
• Knowledge of a range of screening and assessment tools and interventions utilised to support individuals with severe and complex mental health problems
• Comprehensive understanding of Safeguarding adults procedures and practice
• Comprehensive understanding of the Mental Capacity Act, Mental Health Act and Care Act
• Comprehensive understanding of roles and responsibilities under the Care Programme Approach
• Understanding of key national and local policies and drivers in relation to adult mental health service

Desirable

• Knowledge of local authority and CCG commissioning processes

Skills & Abilities

Essential

• Ability to undertake the care coordinator role
• Evidence of ability to provide specialist mental health assessment and risk assessment / management and be accountable for decision making
• Excellent written and interpersonal communication skills
• Ability to manage own emotions and deal with others in highly stressful situations
• Ability to engage with and provide therapeutic interventions for this client group and carers
• Ability to prepare, record and complete relevant care records and reports to a professional standard
• Evidence of ability to manage a diverse and complex caseload, prioritise own time and work under pressure
• Ability to coordinate and delegate the work of junior staff
• Ability to value diversity and respond constructively to discriminatory behaviour
• IT Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Pennine Care NHS FT

Address

Horton House

Southlink Business Park, Hamilton Street

Oldham

OL1 4DE

United Kingdom

Employer's website

https://www.penninecare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

- Effectively answer all types of emergency and non-emergency calls made to the 999 Emergency Operations Centre (EOC) from both Health Care Professionals, external agencies and members of the public

- Ensure all calls are answered and responded to as laid out in the Trust's policies and procedures

- Be confident in utilising the Computer Aided Dispatch (CAD) system and Medical Priority Dispatch System (MPDS) to accurately enter patient information in an efficient way

- Ensure all details are inputted and passed to relevant personnel to ensure appropriate dispatch of resources

- Deal with complex, sensitive or contentious information regarding a patient's condition.

- Communicate tactfully and empathetically with callers showing care when handling all calls

- Monitor patient incidents to ensure all information is gathered and the patient's condition has not deteriorated

- Maintain effective control of the call to ensure efficient handling time to improve the response to the patient

- Remain calm and resilient in a pressurised environment

- Be able to modify and adapt communication styles taking into consideration the differing needs of the callers especially in complex situations

- Be able to effectively communicate and deal with highly emotional callers, including traumatic incidents such as death

- Confident to utilise negotiating skills when handling calls where the caller is abusive or uncooperative

- Cover a 24/7 rotating shift pattern

- Continually maintain standards and develop through annual education and personal development

Please note that the training for this role will take place in Barking. The role is based at either our Waterloo or Newham and may require travel to other EOC sites subject to the requirements of the service.

In your personal statement, please highlight your motivation to apply for theposition as well asyour experience and skills that you would bring to the organisation.

You will be required to attend a assessment if your application is longlisted. If successful, you will be invited for an interview.

Please note you must hold:

Relevant English & Maths Qualification

As apart of role requirements for the job you will need to provide evidence of a minimum of 3 GCSE's or equivalent at grade C / 5 or above (including Maths and English, NVQ level 3 in a relevant subject or equivalent). You will need to evidence these qualifications at the conditional offer stage. Failure to provide this recruitment team could lead to your conditional offer being withdrawn.

Person Specification

Qualifications, Accreditations, Education

Essential

• Minimum of 3 GCSEs or equivalent at grade C / 5 or above including Maths and English, NVQ level 3 in a relevant subject or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Croydon Ambulance Station

168 Primrose Lane

CROYDON

Surrey

CR0 8YY

United Kingdom

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view the Job description and person specification attached to this vacancy in the supporting documents.

Person Specification

Education & Qualifications

Essential

• GCSE in English and Mathematics or equivalent

Skills, Knowledge & Abilities

Essential

• Ability to work on own initiative without close supervision and prioritise and own workload
• Professional approach to work and colleagues and able to work as part of a team
• Ability to deal with situations tactfully

Desirable

• Medical Terminology

Experience

Desirable

• Previous NHS/healthcare experience
• Previous secretarial experience or equivalent
• Diary Management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wye Valley NHS Trust

Address

Hereford County Hospital

Hereford

HR1 2ER

United Kingdom

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To work as part of a rota system in the Pre-Op Admin Team to plan, book and schedule appointments comprehensively Pre-Op as required ensuring that Trust targets are met.To ensure that pre-operative capacity is utilised efficiently and effectively.To manage the patient pathways on the MyPreOp+ system ensuring appropriate prioritisation of patientsAnswer incoming calls, assisting patients with specific enquiries, booking/re-booking appointments or re-directing to the appropriate team.The Pre-Operative Pathway Coordinator provides a service to all Pre-Op patients and where required agreeing appointment times and dates with patients, relative or carers and medical staff, over the telephone, by letter or in person, acting within protocols for safety, diet and medication and endeavouring to provide an efficient service to all internal departments and external users.To participate in all queries from patients, visitors, and medical staff as a first line of contact in a clinical environment.To participate in all aspects of the administration service within Pre-Operative Assessment.To work in offices or receptions in Pre-Operative Assessment.To ensure the care and comfort of patients and carers whilst in the department whilst manning reception desks.To maintain and upload information onto supporting databases linked to patient pathways, recording investigations and relevant radiological information.To make appointments for patients using Patient Centre and MyPreOp+, sending out appointment letters and appropriate documentation.To deal with telephone enquiries from patients, GPs, Consultants and other staff disciplines.Provide clerical support to the Pre-Op Nurses.

Person Specification

Education and Qualifications

Essential

• GCSE at grade A*-C in Maths and English

Desirable

• IT/computer skills for example PAS/Patient Centre or equivalent

Knowledge

Essential

• Knowledge of administrative processes
• Knowledge of appointment booking processes
• Good understanding of confidentiality and information governance requirements

Desirable

• Knowledge of Pre-Operative Assessment working practices
• Knowledge of patient pathway management within the NHS

Experience

Essential

• Previous experience of working in an administrative role
• Experience of team working and with the general public
• Experience of using digital healthcare systems

Desirable

• Previous NHS/Hospital Experience
• Experience of PAS/Patient Centre or equivalent
• Experience working with clinical staff and multidisciplinary teams

Skills

Essential

• Excellent organisational skills
• Ability to prioritise workloads
• Ability to use initiative

Work Related Circumstances

Essential

• Ability to work flexibly and adapt to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stockport NHS Foundation Trust

Address

Stepping Hill Hospital

Poplar Grove

Stockport

SK27JE

United Kingdom

Employer's website

http://www.stockport.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

Service user contact referred to in this Job description will only apply when working within a clinical area.

The post-holder will:

Under the supervision/direction of the Line Manager/Administrative Supervisor, within a delegated framework for agreed tasks and seeking support as and when necessary, provide a comprehensive, confidential, Secretarial/administrative service to clinical/support services, in an efficient and confidential manner.

Provide services within well-established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times.

Demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making within the service.

May work within clinical environments where conflict resolution may be required.

Act as principal point of contact for users of the service eg, individuals from within/outside the Trust, service users and members of the public etc.

Work flexibly to meet the needs of the service.

Develop and maintain good working relationships by being, flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively.

Work with sensitivity and have a good understanding of the service provision and issues experienced by its users.

Prioritise own tasks, exercising a degree of independence, initiative and judgement. Assess situations, identify and resolve potential problems within own skill set. Refer and seek guidance on issues outside of postholders level of competency or authority to the Line Manager.

Work within well-established departmental/Trust policies, procedures, protocols, guidelines and established service delivery plans at all times.

Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others user communication difficulties.

Ensure the service experienced is positive and service user confidentiality is maintained at all times. Treat users of the service, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.

For full job description, please see attached supporting documents.

We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

Person Specification

Special Knowledge/Skills

Essential

• Good written communication skills, with the ability to deal with and prepare routine written correspondence.
• Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages
• In, decision-making and prioritisation
• Knowledge of Data Protection Act
• Customer care skills
• Good interpersonal skills
• Diversity/Cultural understanding
• Resilience to pressure and exposure to emotional, distressing situations
• Non-judgemental, empathetic manner
• Able to use observation skills to identify potential risks and act appropriately
• Demonstrates Trust Values
• Able to fulfil the requirements of the Trusts value based induction

Desirable

• Knowledge of information governance
• Problem solving skills

Experience

Essential

• Recent Secretarial/administrative experience
• Copy /audio typing if applicable to role
• Note/minute taking
• In using email, maintaining and updating paper and electronic diaries, arranging meetings
• In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc
• In working as an effective team member with minimum supervision
• In working in a busy environment with competing demands
• Understanding of the need to maintain strict confidentiality
• In using a degree of initiative
• in organising and prioritising own tasks in order to meet deadlines.

Desirable

• In working in a caring environment
• In dealing with the public
• Of NHS software programme
• Leadership skills
• Customer Care skills
• Excellent IT skills

Qualifications

Essential

• Must be appropriate to the role::
• NVQ level 3 or RSA III or OCR III (or equivalent level of qualification in related subject eg business admin, typing/word processing, customer services)
• Or, be able to demonstrate competency at level 3.

Desirable

• Willingness to undertake further study/development.

Personal Attributes

Essential

• Ability to be flexible to meet the demands of the post.
• Responsive attitude and approach
• Dress appropriately for the environment
• Ability to travel around the Trust as appropriate to role

Physical Attributes

Essential

• A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)

Training

Essential

• Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area
• Must be willing/able to undergo job development and training and maintain skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Laura Mitchell Health & Wellbeing Centre

Great Albion Street

Halifax

HX1 1YR

United Kingdom

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all its staff to be vaccinated as this remains the best line of defence against COVID-19.

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.

Person Specification

Qualifications and Training

Essential

• Educated to GCSE level or equivalent
• NVQ Level 3 in Business/Administration or equivalent knowledge and experience
• IT Literate including Experience of using Microsoft Office suite; Word, Excel and Powerpoint

Experience and Knowledge

Essential

• Experience of working in a team
• Motivated to extend knowledge and improve service delivery
• Experience and ability to deal with non-routine activities appropriately and safely
• Problem solving
• Health, safety and risk aware

Desirable

• Knowledge of working in the NHS
• Experience of using SystmOne Electronic Patient Records

Skills and Abilities

Essential

• Well-developed written and verbal communication skills
• Arranging and preparing meetings and relevant materials
• Organisational skills

Desirable

• Experience in customer focused environment
• Experience of formal minute taking, formatting and distributing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Welwyn & Hatfield QVM Hospital

School Lane

Welwyn

AL6 9PW

United Kingdom

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)